`
56K Modem
Internet Kit
Modem Installation Guide
OPTIONS
by IBM
Note Before using this information and the product it supports, be sure to read the
general information in Product Warranty and Notices.
Second Edition (December 1998)
The following paragraph does not apply to the United Kingdom or any
country where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES
THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions, therefore, this statement
may not apply to you.
This publication could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will
be incorporated in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the program(s)
described in this publication at any time.
It is possible that this publication may contain reference to, or information
about, IBM products (machines and programs), programming, or services
that are not announced in your country. Such references or information must
not be construed to mean that IBM intends to announce such IBM products,
programming, or services in your country.
Requests for technical information about IBM products should be made to
your IBM reseller or IBM marketing representative.
© Copyright International Business Machines Corporation 1998. All
rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights
— Use, duplication or disclosure is subject to restrictions set forth in GSA
ADP Schedule Contract with IBM Corp.
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Part 1 : Safety......................................................................................1-1
Part 2 : Introduction............................................................................2-1
Package contents..................................................................................2-1
About V.90 56Kbps Connections.........................................................2-2
Part 3 : Installation .............................................................................3-1
Overview..............................................................................................3-1
Installing the Modem...........................................................................3-1
Installing Drivers for Windows 3.1/3.11 .............................................3-2
Installing Drivers for Windows 95......................................................3-5
Installing Drivers for Windows 98......................................................3-8
Uninstalling Drivers for Windows 3.1/3.11.......................................3-13
Uninstalling Drivers for Windows 95/98...........................................3-14
Installation du modem.......................................................................3-19
Installation du pilote sous Windows 3.1/3.11 ....................................3-20
Installation du pilote sous Windows 95/98 ........................................3-20
Cómo Instalar el Módem...................................................................3-21
Cómo Instalar los Drivers en Windows 3.1/3.11................................3-22
Cómo Instalar los Drivers para windows 95/98.................................3-22
Part 4 : Testing Your Modem.............................................................4-1
Part 5 : Typical Applications..............................................................5-1
Internet Access ....................................................................................5-1
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Speakerphone / Phone Answering Functions......................................5-1
Faxing..................................................................................................5-2
Part 6 : Troubleshooting.....................................................................6-1
Additional Information about IRQ and COM port conflicts.............6-7
AT Commands.....................................................................................6-9
Part 7 : Help and Service Information...............................................7-1
Step 1: Try to solve the problem.........................................................7-1
Step 2: Preparing for the Call.............................................................7-1
Step 3: Placing the Call to IBM..........................................................7-2
Part 8 : Product Warranty .................................................................8-1
Part 9 : Notices....................................................................................9-1
Electronic Emission Notices................................................................9-1
Telecommunication Notices.................................................................9-2
Notices..................................................................................................9-5
Trademarks.........................................................................................9-5
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Part 1 : Safety
This modem card is for use only in Personal Computers that have
installation instructions detailing user installation of adapter cards.
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Safety Information
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Safety Information
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Safety Information
To avoid a shock hazard, do not connect or disconnect any cables or perform
installation, maintenance, or reconfiguration of this product during an
electrical storm.
To avoid shock hazard:
• The power cord must be connected to a properly wired and earthed
receptacle.
• Any equipment to which this product will be attached must also be
connected to properly wired receptacles.
Pour éviter tout risque de choc électrique, ne manipulez aucun câble et
n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration
de ce produit au cours d'un orage.
Pour éviter tout risque de choc électrique :
• Le cordon d'alimentation doit être branché sur une prise d'alimentation
correctement câblée et mise à la terre.
• D'autre part, tout le matériel connecté à ce produit doit également être
branché sur des prises d'alimentation correctement câblées et mises à la
terre.
Para evitar peligo de descargas, no contecte o desconecte ningún
cable, ni realice ninguna instalación, mantenimiento o reconfiguración
de este producto durante una tormenta eléctrica.
Para evitar peligro de descargas:
• El cale de alimentación debe estar conectado a una toma de
alimentación adecuadamente cableada y con toma de tierra.
• Cualquier equipo al cual se conecte este producto debe estar
tamblén conectado a tomas de alimentación adecuadamente
cableadas.
Cuando sea posible, utilice una mano para conectar o desconectar los
cables de señal para impedir que se produzcan posible descargas eléctricas al
tocar dos superficies con potencial eléctrico distinto.
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DANGER
When using your telephone equipment basic safety precautions should
always be followed to reduce the risk of fire, electrical shock, and injury to
persons, including the following:
• Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
• Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electrical shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
Thank you for purchasing an IBM 56K Modem Internet Kit.
Note:
Do NOT connect your modem to a digital PBX (switchboard) system, because
you may damage the modem. Modems are designed to function with analog
telephone lines, such as most residential lines.
Do NOT connect your modem to an ISDN line. In some areas, ISDN (digital)
lines are being provided for residences and businesses. These lines may
damage the modem.
Please note that this modem is fully compatible with analog telephone lines
that are connected to a Digital Exchange. The Digital Exchange supplies
analog lines to homes and businesses.
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Part 2 : Introduction
Important!
This modem will not function in DOS Real Mode, OS/2, or Windows NT.
This modem will only work with a Windows 3.1x or Windows 95 or 98
operating systems.
Package contents
Before getting started, make sure that you have the following items that were
included with your package.
• An internal IBM 56K Modem
• Communications Software on CD-ROM disc
• RJ11 Phone Cord
• Support diskette containing drivers
• A microphone.
• Program License Agreement
Important!
Refer to the readme file that is included with your software drivers diskette.
This file contains additional information that is not in the modem installation
guide. You can also visit the IBM website for the latest information:
http://www.pc.ibm.com/options/modems/56kmodem.html
As you examine these items, look for any physical damage.
Retain the shipping container in the event that you need to ship your IBM
56K Modem Internet Kit.
Important: Be sure to retain your proof of purchase because it might be required to receive
warranty service. You can find information on how to get help, technical support, and
warranty service in Help and Service Information.
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About V.90 56Kbps Connections
Initially when 56K technology was introduced, there was no industry
standard. Lucent Technologies, Rockwell International, and U.S. Robotics
each proposed their own protocols. Then, Rockwell and Lucent joined forces
to promote their K56Flex protocol, and U.S. Robotics released its own
protocol known as x2. In February 1998, the International
Telecommunications Union (ITU) released V.90 as a draft standard, with
approval expected in Fall 1998. The IBM 56K Modem supports both the x2
protocol and the draft V.90 standard.
56K modems take advantage of the fact that Internet Service Providers (ISPs)
and corporate networks typically connect digitally to the public telephone
system, enabling higher download speeds. Years ago, downloaded data was
converted from analog form to digital form then back to analog form again.
Today, it is now typically converted only once. That is, it travels digitally
from ISP to the telephone company, digitally between two phone company
offices, and finally analog to your modem. 56Kbps/V.90 modems use this fact
to treat the downstream communication path as entirely digital, allowing
faster download speeds. But that ability is only realized if your modem and
phone connection meet all the requirements as described in the following
paragraphs, and it only improves the downstream path. Data uploads to your
ISP will be 33.6bps or less.
There are several variables that will effect your Internet connection and your
ability to benefit from 56K technology. First your local phone system must not
make more than one analog to digital transition. Also modem speeds will be
affected by line noise, or interference, which is dependent on the quality of a
particular phone line. The maximum data rate available over regular phone
lines under the United States Federal Communications Commission’s voltage
regulations for central office telephone equipment is 53Kbps. While 56K
protocol modems are capable of reaching download speeds near 56Kbps
under ideal conditions, speeds typically range from 40 to 50Kbps.
This modem includes both V.90 and x2 56K technology. To make 56K
connections, the modem requires that you connect to a V.90 or x2 compatible
Internet Service Provider. The modem will first attempt to make a V.90
connection. If this connection attempt fails, the modem will attempt to make
an x2 connection. If this attempt fails, the modem will attempt to make a
V.34 connection at the highest speed possible (up to 33.6Kbps speed).
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Part 3 : Installation
Overview
The installation has three elements:
• Installing the modem card (hardware installation).
• Installing the modem drivers. The instructions vary by operating system.
• Installing application software, such as fax or internet dialers. This
process is not discussed in this manual.
Installing the Modem
1. Turn off and unplug your computer and any peripheral devices, such as a
printer.
2. Remove the computer’s cover. Refer to the computer manual, if
necessary, to see which rear panel screws to remove before sliding the
cover off.
3. Unscrew and remove the solid bracket at the back of any available ISA
expansion slot.
4. Insert the modem board into the slot you have chosen, with the gold leads
on the modem’s edge firmly in the slot’s groove.
5. Once the modem is in place, screw the bracket at the back of the modem
firmly to the computer’s rear panel. This ensures that the modem board is
firmly in place.
6. Replace the computer cover and all its screws. Reattach all cables and
power cords.
7. If you currently have a phone plugged into the wall jack, disconnect it.
Plug one end of the phone cable that came with the modem into the
TELCO jack at the rear of the modem. Plug the other end of the cable
into the wall jack.
8. This completes the modem hardware installation.
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Installing Drivers for Windows 3.1/3.11
The following steps should be performed in order to install the driver
software for the modem:
1. Insert the installation diskette.
2. Select the File pulldown menu located at the top of the Program
Manager.
3. Select Run…
4. Type a:\install (if a: is your 3.5” diskette drive). Click OK
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5. Follow the prompts from the installation program.
Click YES to create a new directory if needed.
6. One of the prompts will ask you to select an available COM port. Select
one that is free (Available COM port will be highlighted) and press OK.
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Restart Windows if directed at the end of the installation.
7. At the conclusion of the installation, you will find an ISA Modem for
Windows group in the Windows Program Manager window.
Important!
If you decide to upgrade to or install Windows 95 or 98, you must first
uninstall your Windows 3.1 drivers and remove the modem from your PC. If
you do not uninstall these drivers, your modem will not be recognized and
will not configure for use in Windows 95/98. Windows 3.1 drivers are not
compatible with Windows 95/98. Do not attempt to install these drivers in
place of the Windows 95/98 drivers. Refer to uninstall instructions that are
provided on page 3-8.
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Installing Drivers for Windows 95
There are two major versions of Windows 95. The following steps describe
the OEM (B) version most widely used. Installation steps for the retail
version of Windows 95 are included at the end of this section as well.
Once the system is turned on, the following steps should be performed to
install the driver software for the modem:
1. Once the modem has been physically installed in the system, Windows
95 should come up with the New Hardware Found screen. Otherwise
refer to the Troubleshooting section.
2. Select the Driver from disk provided by hardware manufacturer if
prompted and direct the Copy files from: box to the location of the
drivers (A: if the installation diskette is in your A-drive ).
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3. Insert the ISA Modem for Windows diskette into your diskette drive and
click the OK button.
NOTE:
a. It will be necessary to change to A: drive before continuing
installation of the modem driver. Type A: and click OK.
b. If installing drivers from another directory or drive source,
use the Browse button to select the source. Click OK.
4. The next screen will confirm that you are installing initialization
software for the ISA Modem for Windows. Click OK.
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5. An installation screen will appear telling you that the system is installing
drivers for the ISA Modem for Windows.
6. Wait for the installation of the driver software to complete. Windows will
continue loading after completing installation of the modem drivers.
Important!
When performing a completely new installation of Windows 95 it will be
necessary to physically remove the 56K DSVD Modem. Windows 95 will not
recognize the modem during installation of the operating system. After
completing installation of Windows 95, install the modem as outlined in
instructions given above. Remember to follow all cautions or warnings given
for installing this modem.
Note:
This message does not apply to Windows 95 upgrades to Windows 98. The
modem drivers will be carried over to Windows 98.
Windows 95 retail version which also shipped on earlier IBM PCs installs
differently:
1. After you power up your computer, a window will appear that says “New
Hardware Found”. Select the option “Driver from disk provided by
Hardware Manufacturer”, and then click the OK button.
2. Insert the ISA Modem for Windows diskette into your diskette drive and
click the OK button.
3. The next screen will confirm that you are installing initialization
software for the ISA Modem for Windows. Click the OK button.
4. An installation screen will pop up telling you that the system is installing
drivers for the ISA Modem for Windows.
5. Wait for the installation of the driver software to complete. Restart the
computer if prompted to.
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Installing Drivers for Windows 98
Once the system is turned on, the following steps should be performed to
install the driver software for the modem:
1. Once the modem has been physically installed in the system, Windows
98 should come up with the Add New Hardware Wizard screen.
Otherwise refer to the Troubleshooting section.
Click the Next> button to continue.
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2. You will be asked how you want the Wizard to search for the drivers.
Leave the default choice unchanged, Search for best driver for your
device. Insert the modem drivers diskette in the floppy drive slot and
click the Next> button.
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3. You will be asked where you want the Wizard to search for the drivers.
Leave the default choice unchanged, Floppy disk drives, and Specify a
location (where A: is the floppy drive in your system), and click the
Next> button.
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4. When Windows 98 finds the driver file, the Add New Hardware
Wizard screen will appear. Click Next>. If the driver is not found,
make sure that the correct diskette is in the floppy drive, and click the
Back button and retry. If this does not work, refer to the Troubleshooting
section.
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5. After the installation has completed, the following screen will inform you
that the driver installation is done. Click the Finish button to exit the
screen. If you do not see this screen or have any error messages, refer to
the Troubleshooting section.
Depending on your system, you may be prompted to repeat the previous steps
one more time to install the modem Wave Device driver for the voice
functions. The screens and steps will be the same.
You may also be asked restart your computer at the completion of installation.
This is not necessary but if prompted, you should go ahead and select Yes to
restart the computer.
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Uninstalling Drivers for Windows 3.1/3.11
The following steps should be performed in order to uninstall the driver
software for the modem:
1. Select the ISA Modem for Windows 56K DSVDProgram Group.
2. Select Uninstaller icon and follow prompts. Select Yes to remove the
modem drivers from your system.
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3. Modem driver will be uninstalled. Click Yes to restart computer.
Uninstalling Drivers for Windows 95/98
The following steps should be performed to uninstall the driver software for
the modem:
1. Click on Start button located at the bottom left corner of the Tool Bar,
scroll to settings, select control panel.
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2. Click on the Modems icon.
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3. Highlight ISA Modem for Windows 56K DSVD. Click on Properties.
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4. Select the Port Settings tab, then click on the Uninstall button.
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5. Device removal confirmation will appear. Click on OK to finish.
6. Uninstall will be completed and a confirmation window will appear.
Click on OK to finish. It is recommended that you power down your
computer and physically remove the modem after the uninstall has
completed. You will not be prompted to restart your computer after
uninstall is finished.
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Installation du modem
1. Mettez hors tension et débranchez l’ordinateur et les périphériques,
notamment l’imprimante.
2. Enlevez le couvercle de l’ordinateur. Au besoin, reportez-vous au manuel
de l’ordinateur pour savoir quelles vis du panneau arrière doivent être
enlevées avant de retirer le couvercle.
3. Dévissez et enlevez les supports à l’arrière d’un connecteur d'extension
ISA disponible.
4. Introduisez la carte modem dans le connecteur choisi et assurez-vous que
les contacts dorés de la carte modem sont bien insérés dans la rainure du
connecteur.
5. Lorsque le modem est bien en place, vissez solidement le support à
l’arrière du modem au panneau arrière de l’ordinateur pour assurer que
le modem est fermement en place.
6. Remettez le couvercle de l’ordinateur et revissez les vis. Rebranchez tous
les câbles et les cordons d’alimentation.
7. Si un téléphone est présentement branché à la prise murale, débranchez-
le. Branchez une des extrémités du câble téléphonique fourni dans la
prise TELCO à l’arrière du modem. Branchez l’autre extrémité du câble
dans la prise murale.
8. L’installation de l’équipement est maintenant terminée.
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Installation du pilote sous Windows 3.1/3.11
Pour installer le pilote du modem sous Windows 3.1/3.11, suivez les étapes
suivantes:
1. Introduisez la disquette d’installation.
2. Dans le Gestionnaire de programmes, déroulez le menu Fichier.
3. Choisissez Exécuter…
4. Tapez a:\install (si a: est votre lecteur de disquette 3.5 po).
5. Répondez aux diverses invites du programme d’installation.
6. L’une de ces invites vous demande de choisir un port série COM.
Choisissez un port qui est libre et appuyez sur OK.
7. À la fïn de l’installation, un groupe Modem ISA pour Windows apparaît
dans la fenêtre du Gestionnaire de programmes.
Installation du pilote sous Windows 95/98
Pour installer le pilote du modem sous Windows 95/98, suivez les étapes
suivantes:
1. Lorsque le modem est physiquement installé dans le système, Windows
95/98 affiche Nouveau matériel à l’écran.
2. Choisissez Pilote sur disque fourni par le constructeur (Driver from disk
provided by hardware manufactuer).
3. Introduisez la disquette Modem ISA pour Windows dans le lecteur et
cliquez sur OK.
4. L’écran suivant confirme que vous installez le logiciel d’initialisation
pour le modem ISA pour Windows. Cliquez sur OK.
5. Un écran s’affiche et vous informe que le système installe les pilotes pour
le modem ISA pour Windows.
6. Attendez que l’installation soit terminée.
Entretien et Garantie
Pour obtenir une assistance technique ou pour connaître les heures
d’assistance ainsi que les conditions et la période de la garantie, reportez-vous
aux documents qui sont inclus ou contactez votre revendeur IBM ou le
représentant en marketing IBM.
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Cómo Instalar el Módem
1. Apague y desenchufe el ordenador y demás elementos periféricos, como
la impresora.
2. Retire la cubierta del ordenador. Remítase al manual, si es necesario,
para saber qué tornillos del panel trasero debe quitar antes de deslizar la
cubierta.
3. Desatornille y desmonte el soporte sólido de la parte posterior de una
ranura de expansión ISA que esté disponible.
4. Introduzca la tarjeta del módem en la ranura que haya elegido, con las
guías doradas situadas en el borde de la tarjeta correctamente ajustadas
en el hucco de la ranura.
5. Una vez colocado el módem, atornille el soporte de la parte posterior al
panel trasero del ordenador. Así se garantiza que el tablero del módem se
haya introducido correctamente.
6. Vuelva a colocar la cubierta del ordenador y los tornillos. Reconecte
todos los cables incluyendo el de conexión.
7. Si tiene un teléfono conectado en el punto de conexión de la pared,
desconéctelo. Enchufe un extremo del cable del teléfono suministrado
con el módem en el punto de conexión TELCO en la parte posterior del
módem. Enchufe el otro extremo del cable en el punto de conexión de la
pared.
8. Así queda concluida la instalación del hardware.
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Cómo Instalar los Drivers en Windows 3.1/3.11
Se deben ejecutar las siguientes operaciones para instalar el software del
driver para el módem:
1. Insertar el disquete de instalación.
2. Seleccionar Archivo del menú situado en la parte superior izquierda del
Administrador de Programas.
3. Seleccionar Ejectar…
4. Introducir a:\instalar (si su disquete es a: 3.5”).
5. Siga las instrucciones del programa de instalación.
6. Una de las instrucciones le pedirá que seleccione un puerto COM
disponible. Seleccionar uno que esté libre e introduzca OK.
7. Al finalizar la instalación, encontrará un Módem ISA para un grupo
Windows en la ventana del Administrador de Programas Windows.
Cómo Instalar los Drivers para windows 95/98
Se deben ejecutar las siguientes operaciones para instalar el software del
driver para el módem:
1. Una vez que el módem haya sido físicamente instalado, aparecerá la
pantalla Localizado Nuevo Hardware en Windows 95/98.
2. En esta pantalla seleccione Driver del disco suministrado por el
fabricante del hardware.
3. Insertar el disquete Windows para el Módem ISA en el drive de su
disquete y haga clic en OK.
4. La siguiente pantalla confirmará que está instalando la inicialización del
software para el Módem ISA para Windows. Haga clic en OK.
5. Aparece una pantalla de Instalación para informarle que el sistema está
instalando los drivers para el Módem ISA de Windows.
6. Esperar a que fïnalice la instalación del software del driver.
Servicio Post-Venta y Garantía
Para el servicio técnico, horas de servicio y términos y condiciones de la
garantía, consulte la información adjunta, o bien póngase en contacto con su
suministrador IBM o el representante de marketing IBM.
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Part 4 : Testing Your Modem
Refer to the Application Software's installation instructions to load the
communications software you will be using.
Windows 3.1/3.11
1. Turn on your computer.
2. Start your communication software and be sure it is in the command
mode. This is also known as terminal mode.
3. Setup your communication software to the communication port your
modem is using.
4. If the port opened properly, go to the next step. Otherwise, check if you
have any other communication software trying to use the same port. If
so, close that software. If not, switch to a different COM port.
5. Type AT&F and press enter, you should see an OK response. If nothing
happened at this point, this indicates that the modem is not getting the
proper IRQ.
6. Type ATE1 and press enter
7. Type ATS18=30 and press enter
8. Type AT&T1 press enter
9. You can type any character on your keyboard and see them displayed on
your screen.
10. Type ATZ and press enter to stop the test, you should see OK displayed
on your screen.
11. Type AT&F and press enter, you should see an OK response on your
screen.
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Windows 95/98
1. Click on the Start button located at the bottom left corner of the Tool
Bar, scroll to settings, select Control Panel.
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2. Click on the Modem icon.
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3. Highlight the ISA Modem for Windows 56K DSVD modem heading.
Click on the Diagnostics tab.
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4. Highlight COM port labeled ISA Modem for Windows 56K DSVD.
Click on More Info.
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5. Windows 95/98 will begin performing a series of test on your modem. If
the tests are successful, your modem port information will be given. If
your modem isn’t functioning properly a warning prompt will be given
explaining what type of problem occurred. Refer to the troubleshooting
portion of this manual for further assistance.
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Part 5 : Typical Applications
Internet Access
One of the most popular applications for modems is accessing the Internet, or
World Wide Web. The basic steps for accessing the Internet follow.
1. Physical Connection – You need a modem correctly installing in your
computer and connected by a standard RJ-11 cable to an active analog
phone line. This kit includes both the modem and RJ-11 cable.
2. Software Tools – You need software to provide the phone-dialing
function, and an Internet browser application to display the graphical
web pages. This kit provides both these elements in the IBM Internet
Connection software with Netscape Communicator on the CD-ROM disk.
3. Internet Service Provider (ISP) Account – This provides the host-side
physical connection to the Internet. The ISP will provide you with an email address and with local phone numbers for your modem to call. This
kit includes an offer for 60-days free use of IBM’s Internet Service, IBM
Internet Connection. Just load the IBM Internet Connection software
from the CD-ROM disk and follow the steps for setting up a new
account.
Speakerphone / Phone Answering Functions
Speakerphone functions generally refer to using your computer and modem
together as a telephone in a hands-free speakerphone mode. Phone answering
allows the computer and modem to perform as a stand-alone automatic phone
answering machine. These functions are often referred to as Telephony
functions. The basic steps in making use of these functions follow.
1. Physical Connection – There are several physical elements that must be
connected:
a) You need a modem correctly installing in your computer and
connected by a standard RJ-11 cable to an active analog phone line.
This kit includes both the modem and RJ-11 cable.
b) A microphone needs to be connected to the microphone input of the
modem back plate or to the microphone input of your sound card.
This kit includes a microphone.
c) You will also need speakers connected to the speaker output connector
of your modem back plate or from the speaker output of your sound
card. This kit does not include speakers or a sound card.
Note: The choice of whether to connect the microphone and speakers to
your modem or sound card will depend on what software you use to
56K Modem Internet Kit
5-2
enable the speakerphone functions. Generally, connection to the modem
is recommended.
2. Software Tools – Application software that provides Telephony
functions. This kit provides this function with the Smith Micro Quick
Link software included on the CD-ROM disk. If you have trouble getting
the telephony functions to work, refer to the Quick Link help screens,
and check the settings in the setup menu. Also remember that the
computer must be powered on for the modem and computer to answer the
phone or to perform as a telephone.
Faxing
The fax capability of this modem kit allows you to exchange information with
other fax modems or with facsimile machines. The basics of what you need
to do this:
1. Physical Connection – You need a modem correctly installing in your
computer and connected by a standard RJ-11 cable to an active analog
phone line. This kit includes both the modem and RJ-11 cable
Software Tools – The modem also requires application software that supports
fax functionality. This kit includes this functionality in the Smith Micro
Quick Link software on the CD-ROM disk. Once installed and set up, it can
automatically detect and answer incoming faxes, or be set up to send outgoing
faxes. The modem and software sends “softcopy” versions of documents such
as files. If you have physical items (paper) you need to fax, they must be
scanned into the computer (a scanner is not included in this kit).
56K Modem Internet Kit
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Part 6 : Troubleshooting
Read this section first before calling IBM!
Problem:
Windows 95/98 Plug and Play (PNP) does not detect your modem.
You have installed the modem and Windows has restarted, but you
see only your normal desktop. You do not see any screens indicating
new hardware has been detected.
Possible Solution
Modem may not be physically plugged in. Shut down computer Reseat modem solidly and turn computer back on.
Possible Solution
Have up just upgraded from Windows 3.1x or have you just reinstalled
Windows 95?
Some users have experienced problems with getting the 56K Internet
Modem recognized after reinstalling Windows 95 with the 56K modem
physically in the system. When Windows 95 searches for installed
devices, after a new install it skips the 56K modem. The correct thing
to do is to make sure the modem is removed prior to installing
Windows 95. However, if the modem was left in the during the
Windows 95 installation, you should first try unistalling the modem and
rebooting the system. Follow the instructions starting on page 3-9 to
uninstall the modem. Then when the modem is added back to the
system, Windows 95 will detect the modem correctly. If that does not
work, the only solution is to remove the modem and reinstall Windows
95 again with the modem physically removed from the system. Then
add the modem back and let Windows 95 detect it.
There is a situation where the modem may not be detected. If the
modem install process did not complete, or an uninstall was done
without using the modem uninstall process, the modem will not be
detected when the system is restarted. The solution for this situation is
to remove all references to the modem from Windows 95. Follow
Windows 95 instructions for removing modem devices from one to
three areas, under the modem Icon in the control panel, device
manager and or the Windows 95 registry.
Possible Solution
The Plug and Play installation was not successful. Try the following:
56K Modem Internet Kit
6-2
1. Click Start and click Shut Down.
2. When asked if you wish to shut down your computer, click Yes.
3. When Windows indicates that it is safe to turn off your computer,
turn it off.
4. Wait 15 seconds before turning the computer back on.
5. Windows may detect your modem upon this restart, even if it did not
detect the modem during the initial installation.
• If you do not see the new hardware screens, continue with step
6.
6. Click Windows Start
7. Point to Settings
8. Click Control Panel.
9. Double-click the System icon.
10. Click the Device Manager tab on the “System Properties” screen.
11. Look for “Other Devices” or “Unknown Devices” in the list that
appears.
• If you do not see either of these options in the list, contact
your computer manufacturer for technical assistance.
• If you do see one of these options, double-click the option
and continue with step 12.
12. If the description that appears matches the modem you are trying
to install, click Remove. If it does not, contact your computer
manufacturer for technical assistance.
13. Click OK when Windows asks if you wish to remove the device.
14. Restart the computer.
• If you see screens indicating that new hardware has been
detected by Windows, follow the instructions to install the
modem as described in the earlier sections of this manual.
56K Modem Internet Kit
6-3
• If the computer does not detect the modem after this second
restart, contact your computer manufacturer for technical
assistance.
Problem
Software is not able to communicate with the modem after installation
in Windows95/98
Possible Solution
You may have a COM port/IRQ conflict
1. Right-click the My Computer icon on your desktop.
2. Click Properties.
3. Click the Device Manager tab.
• If you see a yellow exclamation point over your modem, you
have a resource conflict, probably an IRQ conflict.
Continue with step 4.
• If you did not see a yellow exclamation point, you may still
have an IRQ conflict. Continue with next “Possible
Solution” below. If these possible solutions do not solve
your problem, continue with step 4.
4. Follow the steps starting on page 3-9 to uninstall the modem drivers.
5. Unplug the computer from its electrical outlet.
6. Remove the cover of the computer, physically remove the modem
from its expansion slot, and replace the cover.
7. Plug the computer back into the electrical outlet, and turn it on.
8. When Windows restarts, once again right-click My Computer on
your desktop and click Properties. Click the Device Manager tab.
Double-click Computer. Make sure the Interrupt request (IRQ) radio
button is checked. You can determine which IRQ settings are free on
your system by looking for numbers that are not listed in the Setting
column. One of the following IRQs needs to be free: 3, 4, 5, or 7.
56K Modem Internet Kit
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9. After you know what IRQ settings are available. Reinstall your
modem following the directions in the Installing drivers for Windows
95/98 chapter. Once your modem is properly installed, make sure you
have the correct COM port and IRQ settings in your software and/or in
the Windows Device Manager.
Possible Solution
You may not be using Windows-based communications software. The
modem requires Windows based software. Some Windows-based
communications and Internet software use a DOS-based dialer. Check
with the software company. You may want to Testing Your Modem
section to verify that the modem is operating correctly independently of
the communications software.
Problem
The modem will not go off hook to dial (no dial tone), or does not
answer the phone
Possible Solution
You may have plugged your modem’s phone cord into the wrong jack
on the modem. Make sure the phone cord is plugged into a jack
labeled with the picture:
Possible Solution
You might have a bad phone cord connection to your modem. The
phone cord should be plugged correctly into the jack on the modem (as
described in the previous paragraph) and the wall phone jack. Use the
phone cord included with your modem if possible. Ensure both ends of
your phone cord are solidly inserted.
Possible Solution
Your phone jack may have been wired incorrectly in the wall. Plug in
an analog phone into the wall jack. If you don’t get a dial tone contact
your telephone company. Ask them to make sure the tip and ring are
on the inside pair of wires.
Possible Solution
You may have devices between the modem and the phone jack. There
should be no line splitters, fax machines, or other devices between the
modem and the wall jack.
Possible Solution
You may have a poor line connection. Place the call again. Calls are
routed differently each time.
56K Modem Internet Kit
6-5
Possible Solution
If you have voice mail service provided by your phone company, your
dial tone may be altered because messages are waiting. Retrieve your
voice mail messages to restore your normal dial tone. Also you can
use AT commands to force modem operation without waiting for a
dialtone (see the AT command reference in the readme file on the
installation diskette, and reference Xn and S6 commands).
Possible Solution
If your modem does not answer the phone, your software may not
have auto answer enabled. Find the auto answer setting in your
communications software. Or if your software uses AT commands, the
command is ATS0=L.
Possible Solution
You may have plugged your modem’s phone cord into a digital line.
Plugging your modem’s phone cord into a digital phone line can
damage the modem. Call your phone company if you are unsure
whether or not your phone line is digital.
Problem
Modems sound like they are exchanging carrier signals, but fail to
establish a connection, or fails to maintain a connection.
Possible Solution
You may have a poor line connection. Place the call again. Calls are
routed differently each time.
Possible Solution
Check the number you are dialing. Call your ISP to confirm the phone
number and supported protocols.
Possible Solution
Do you having call waiting on your phone system? If so, check with
your carrier for the phone keystrokes that will disable it in your area.
For some areas, this is *70.
Problem
Your 56K modem cannot achieve a 56K connection
Possible Solution
This modem is capable of 56Kbps downloads. However, due to FCC
rules which restrict power output of the service providers’ modems,
current downloads are limited to a maximum possible speed of
53Kbps. Actual speeds may vary depending on line conditions and
56K Modem Internet Kit
6-6
other factors. Uploads from users to server equipment travel at speeds
up to 33Kbps. An analog phone line compatible with the V.90
technology, and an Internet provider host site compatible with the V.90
standard technology are necessary for these high-speed downloads.
Refer to Chapter 2 of the users manual for more detailed information
about 56K modem technology. Call your ISP to verify they support
V.90 or X2 protocols.
Possible Solution
You may have devices between the modem and the phone jack. There
should be no line splitters, fax machines, or other devices between the
modem and the wall jack.
Possible Solution
Check the IBM web site for the must current version of drivers
available:
http://www.pc.ibm.com/options/modems/56kmodem.html
Problem
Errors are constantly occurring in your v.17 fax transmissions
Possible Solution
There may be a Terminate and Stay Resident (TSR) program (such as
a screen saver or virus scanner) running in the background, disrupting
data communications. Disable any Terminate and Stay Resident (TSR)
programs running in the background. If you have software running as a
TSR, check the software’s manual for information about disabling its
ability to operate as a TSR.
Possible Solution
Your baud rate may be set too high. In your communications software,
lower the baud rate to 9600, 7200, or 4800.
Possible Solution
You may be trying to fax a compressed file. Decompress the file using
the application with which it was compressed. Then open it in the
application with which it was created. Select your fax software as the
printer and then print the file.
Possible Solution
Your modem initialization string may be insufficient for fax
transmissions. In terminal mode, type the following initialization string:
AT&H3&I2&R2S7=90S36=0 then press ENTER. The standard string
for faxing is AT&F1S36=0.
56K Modem Internet Kit
6-7
Problem
Your communications software fails to initialize the modem
Possible Solution
Your software’s port settings may be incorrect. Make sure the
software’s port settings match those for your modem.
Additional Information about IRQ and COM port conflicts
Each serial device attached to your computer needs its own unique
communication port (COM Port) and interrupt request line (IRQ). Your
modem is configured through software during installation. If any other device
is using the same COM Port or IRQ as your modem, it will cause a conflict.
This can result in system lock-ups or loss of data.
Common Sources of COM Port and IRQ Conflicts:
Serial interface cards or external COM Ports are the most common sources of
COM Port or IRQ conflicts. There are many other devices in your system that
can cause conflicts as well. Sound cards frequently cause conflicts since they
may use up to three IRQs, depending on the card. Other devices can conflict
with your modem, such as SCSI cards, pre-installed modems, or other
peripherals in your system.
External COM Ports:
Most computers come with two external COM Ports (COM1 and COM2). If
you have an external COM2 connector (look on the back of your computer),
you will have a conflict if you install an internal modem using COM2. Even
if nothing is connected to the external port, the COM Port is still reserved for
that Port, unless you disable it in the system BIOS (see below). The reason
this happens is that the external connector uses a serial interface card, which
reserves COM2 and IRQ3 for the external connector.
Disabling the External COM2 Connector:
If you do not plan to use the external COM2 connector, most computers will
let you disable it (consult your computer's user guide or its manufacturer's
technical support). Your internal modem may then be installed using COM2
and IRQ3, if you choose. Modems are not required to be on COM2 and IRQ3,
but we are using this as an example.
Serial Interface/Expansion Cards:
Sound cards, network cards, SCSI/IDE, and other serial interface cards use
COM Ports and IRQs. You may have installed such a card in your computer's
56K Modem Internet Kit
6-8
expansion slot to run an external hard drive, or CD-ROM, or perhaps to
connect to your network. Some video cards also use an IRQ. The main issue
to watch for with video cards is that a lot of them share COM4's memory
address space. This can conflict if you try putting a modem on COM4. Please
contact your graphic card company for support on this issue.
You need to determine which COM Port and IRQ each serial interface card in
your system is using. One way to find this out is to open up your computer,
take out the expansion card or cards, and examine their jumper settings (be
sure the computer is turned off before removing an expansion card). Another
simpler way is to use Microsoft's Diagnostics program.
Using Microsoft Diagnostics for Windows 3.1x users:
Microsoft Diagnostics is a program included with most versions of MS-DOS.
This program tells you what is installed on each COM Port and IRQ. Simply
type MSD at the DOS prompt. If you are in Windows 3.1 or Windows for
Workgroups, exit Windows completely, then run MSD. Look under IRQ
Status and COM Ports. If COM3 or COM4 is available, it will be labeled
N/A. We do not recommend COM4, due to the potential graphics card
conflict mentioned above. MSD is not part of Windows 95 or 98.
IRQ Shuffling:
Sometimes it is necessary to change the IRQ setting on an expansion card to
free an IRQ for the modem. For example, if your sound card is using IRQ5,
you can reinstall it using IRQ11. This would then free IRQ5 for use by your
modem.
Determining a COM Port and IRQ to use for your Modem:
The IRQs available for your modem to use depend on your computer setup.
Each IRQ on your computer is assigned a peripheral device or other function
(you can consult your computer documentation to see what these default
settings are, or use MSD, as explained above). The typical assignment for the
first eleven IRQs are listed below:
IRQ Assignment
0 System Timer
1 Keyboard
2 Cascade input (mandatory function)
3 COM2
4 COM1
5 Parallel Port 2 (LPT2)
6 Disk Controller (All internal floppy drives)
7 Parallel Port 1 (LPT1)
8 Real-time clock interrupt
56K Modem Internet Kit
6-9
9 Reserved
10 Reserved
11 Reserved
As you can see above, there are no default assignments for COM3 and
COM4. In order to use COM3 or COM4, you must assign it to an IRQ. This
means sharing that IRQ with it's default assignment. This is possible, ONLY
if the default assignment is NOT in use. For example, you can assign COM3
to IRQ5, if you are not using LPT2 for a second printer, or other external
parallel device. You CAN NOT assign COM4 to IRQ2 because IRQ 2 is
being used by the computer for a mandatory function. If you have a mouse
attached to COM1, IRQ4 is in use by COM1 and can not be used for COM3.
If you plan to use COM3 or COM4, you must assign these COM Ports to an
IRQ through Windows. Before running your software, you must first re-install
your modem with the right IRQ and COM Port settings.
AT Commands
The full list of AT commands is provided in the readme file located on the
56K Modem installation diskette. AT commands can be issued to the modem
in a terminal mode from programs such as Hyperterminal in Windows 95/98
or Terminal in Windows 3.1. Or they can be set up in communication
software such as Internet dialer programs as initialization strings. Refer to
your communication software documentation if this is required. The most
commonly used AT command is to reset the modem to it’s factory settings
(ATZ3) or to set it to it’s factory settings without resetting it (AT&F0).
When putting AT commands in communication software initialization
strings, the “AT” prefix may not be required (Z3 instead of ATZ3, for
example).
56K Modem Internet Kit
7-1
Part 7 : Help and Service Information
Step 1: Try to solve the problem.
Refer to the readme file that is included with you software drivers diskette.
This file contains additional information that is not in the modem installation
guide. You can also visit the IBM website for the latest information:
http://www.pc.ibm.com/options/modems/56kmodem.html
The modem was completely tested for proper operation at the factory before
packaging for shipment. If the modem does not respond to the commands
described in Testing your modem, please try the following:
• Ensure that the modem is properly seated in your computer by removing
and re-inserting the modem.
• Verify that the COM port specified in your communications software is
the same as the COM port to which your modem is set.
• Ensure that the communications software is installed properly. Follow
the installation instructions for the communications application carefully,
and check the documentation for any additional information pertaining to
your system.
• Check with your system’s manufacturer to determine if system BIOS
supports this feature or if updates are required.
• Refer to the troubleshooting section in this manual.
Step 2: Preparing for the Call
To assist the technical support representative, have available as much of the
following information as possible:
• Computer manufacturer and computer model.
• Option number.
• Option name.
• Serial number (if available).
• Proof of purchase (including date and place).
• Exact wording of the error message (if any)
56K Modem Internet Kit
7-2
• Description of the problem
• Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
Step 3: Placing the Call to IBM
Technical support is available during the warranty period to answer any
questions about your new IBM option. Support response time will vary
depending on the number and nature of calls received.
Marketing, installation, and configuration support will be withdrawn from the
PC Company HelpCenter 90 days after the option has been withdrawn from
marketing.
If you call 90 days after the date of withdrawal or after your warranty has
expired, you might be charged a fee. Additional support is available through
the IBM PC Company automated Fax system, the PC Company Web Page,
the PC Company Electronic Bulletin Board System and HelpWare offerings.
• The IBM web site at “http://www.pc.ibm.com
• The IBM Fax system at (800) 426-3395 or (919) 517-0011
• The IBM BBS system at (919) 517-0001
For the support telephone and support hours by country, refer to the following
table or to an optional enclosed technical support insert. If the number is not
provided in the table or insert, contact your IBM reseller or IBM marketing
representative.
Support 24 hours a day, 7 days a week
Canada 1-800-565-3344
United States / Puerto Rico 1-800-772-2227
56K Modem Internet Kit
8-1
Part 8 : Product Warranty
The following warranty information applies to products purchased in the
United States, Canada, and Puerto Rico. For warranty terms and conditions
for products purchased in other countries, see the enclosed Warranty insert, or
contact your IBM reseller or IBM marketing representative.
International Business Machines Corporation Armonk, New York, 10504
Statement of Limited Warranty
The warranties provided by IBM in this Statement of Limited Warranty apply
only to Machines you originally purchase for your use, and not for resale,
from IBM or your reseller. The term “Machine” means an IBM machine, its
features, conversions, upgrades, elements, or accessories, or any
combination of them.
Unless IBM specifies otherwise, the following warranties apply only in the
country where you acquire the Machine. If you have any questions, contact
IBM or your reseller.
Machine: IBM 56K Modem Internet Kit
Warranty Period*: One (1) year
*Contact your place of purchase for warranty service information..
Production Status
Each Machine is manufactured from new parts, or new and used parts. In
some cases, the Machine may not be new and may have been previously
installed. Regardless of the Machine's production status, IBM's warranty
terms apply.
56K Modem Internet Kit
8-2
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM's Official Published Specifications.
The warranty period for a Machine is a specified, fixed period commencing
on its Date of Installation. The date on your receipt is the Date of Installation,
unless IBM or your reseller informs you otherwise.
During the warranty period IBM or your reseller, if authorized by IBM, will
provide warranty service under the type of service designated for the Machine
and will manage and install engineering changes that apply to the Machine.
For IBM or your reseller to provide warranty service for a feature, conversion,
or upgrade, IBM or your reseller may require that the Machine on which it is
installed be 1) for certain Machines, the designated, serial-numbered Machine
and 2) at an engineering-change level compatible with the feature,
conversion, or upgrade.
Many of these transactions involve the removal of parts and their return to
IBM.
You represent that all removed parts are genuine and unaltered. A part that
replaces a removed part will assume the warranty service status of the
replaced part.
If a Machine does not function as warranted during the warranty period, IBM
or your reseller will repair it or replace it with one that is at least functionally
equivalent, without charge. The replacement may not be new, but will be in
good working order. If IBM or your reseller is unable to repair or replace the
Machine,
you may return it to your place of purchase and your money will be refunded.
If you transfer a Machine to another user, warranty service is available to that
user for the remainder of the warranty period. You should give your proof of
purchase and this Statement to that user. However, for Machines which have
a life-time warranty, this warranty is not transferable.
56K Modem Internet Kit
8-3
Warranty Service
To obtain warranty service for the Machine, you should contact your reseller
or call IBM.
In the United States, call IBM at 1-800-772-2227.
In Canada, call IBM at 1-800-565-3344.
You may be required to present proof of purchase.
IBM or your reseller will provide certain types of repair and exchange service,
either at your location or at IBM's or your reseller's service center, to restore a
Machine to good working order.
When a type of service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement
becomes yours.
You represent that all removed items are genuine and unaltered. The
replacement may not be new, but will be in good working order and at least
functionally equivalent to the item replaced. The replacement assumes the
warranty service status of the replaced item. Before IBM or your reseller
exchanges a Machine or part, you agree to remove all features, parts, options,
alterations, and attachments not under warranty service. You also agree to
ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange.
You agree to:
1. obtain authorization from the owner to have IBM or your reseller
service a Machine that you do not own; and
2. where applicable, before service is provided -a) follow the problem determination, problem analysis, and service
request procedures that IBM or your reseller provide,
b) secure all programs, data, and funds contained in a Machine, and
c) inform IBM or your reseller of changes in a Machine's location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in
IBM's possession or 2) in transit in those cases where IBM is responsible for
the transportation charges.
56K Modem Internet Kit
8-4
Extent of Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
The warranties may be voided by misuse, accident, modification, unsuitable
physical or operating environment, improper maintenance by you, removal or
alteration of Machine or parts identification labels, or failure caused by a
product for which IBM is not responsible.
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY
NOT APPLY TO YOU. IN THAT EVENT SUCH WARRANTIES ARE
LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES APPLY AFTER THAT PERIOD.
56K Modem Internet Kit
8-5
Limitation of Liability
Circumstances may arise where, because of a default on IBM's part or other
liability you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other
contract or tort claim), IBM is liable only for:
1. damages for bodily injury (including death) and damage to real property
and tangible personal property; and
2. the amount of any other actual direct damages or loss, up to the greater of
U.S. $100,000 or the charges (if recurring, 12 months' charges apply) for
the Machine that is the subject of the claim.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR LOSSES
OR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM
LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR
DATA; OR
3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY
ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST
PROFITS OR SAVINGS), EVEN IF IBM OR YOUR RESELLER IS
INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR
LIMITATION MAY NOT APPLY TO YOU.
56K Modem Internet Kit
9-1
Part 9 : Notices
Electronic Emission Notices
Federal Communications Commission (FCC) Statement
Note: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult an IBM authorized dealer or service representative for help.
IBM is not responsible for any radio or television interference caused by using other
than recommended cables and connectors or by unauthorized changes or
modifications to this equipment. Unauthorized changes or modifications could void
the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
Industry Canada Class B Emission Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de la classe B est conform à la norme NMB-003 de
l'Industrie Canada.
56K Modem Internet Kit
9-2
Telecommunication Notices
Federal Communications Commission (FCC) and Telephone Company
Requirements
1. This adapter complies with Part 68 of the FCC rules. A label is affixed to the
adapter that contains, among other things, the FCC registration number, USOC,
and Ringer Equivalency Number (REN) for this equipment. If these numbers are
requested, provide this information to your telephone company.
2. The REN is useful to determine the quantity of devices you may connect to your
telephone line and still have those devices ring when your number is called. In
most, but not all areas, the sum of the RENs of all devices should not exceed five
(5.0). To be certain of the number of devices you may connect to your line, as
determined by the REN, you should call your local telephone company to
determine the maximum REN for your calling area.
3. If the adapter causes harm to the telephone network, the telephone company may
discontinue your service temporarily. If possible, they will notify you in advance;
if advance notice is not practical, you will be notified as soon as possible. You
will be advised of your right to file a complaint with the FCC.
4. Your telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the proper operation of your
equipment. If they do, you will be given advance notice to give you an
opportunity to maintain uninterrupted service.
5. If you experience trouble with this product, contact your Authorized Reseller, or
call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM
at 1-800-565-3344. You may be required to present proof of purchase.
The telephone company may ask you to disconnect the adapter from the network
until the problem has been corrected, or until you are sure the adapter is not
malfunctioning.
6. No customer repairs are possible to the adapter. If you experience trouble with
the adapter, contact your Authorized Reseller or see Help and Service section of
this manual for information.
7. This adapter may not be used on coin service provided by the telephone
company. Connection to party lines is subject to state tariffs. Contact your state
public utility commission or corporation commission for information.
8. When ordering network interface (NI) service from the local Exchange Carrier,
specify service arrangement USOC RJ11C.
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Canadian Department of Communications Certification Label
NOTICE: The Canadian Department of Communications label identifies certified
equipment. This certification means that the equipment meets certain
telecommunications network protective, operational, and safety requirements. The
Department does not guarantee the equipment will operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. In some cases, the
company's inside wiring associated with a single line individual service may be
extended by means of a certified connector assembly (telephone extension cord). The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made by
the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of
the power utility, telephone lines, and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician, as
appropriate.
NOTICE: The LOAD NUMBER (LN) assigned to each terminal device denotes the
percentage of the total load to be connected to a telephone loop which is used by the
device, to prevent overloading. The termination on a loop may consist of any
combination of devices subject only to the requirement that the sum of the LOAD
NUMBERS of all the devices does not exceed 100.
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Étiquette d'homologation du ministère des Communications du Canada
AVIS : L'étiquette du ministère des Communications du Canada identifie le matériel
homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de
protection, d'exploitation et de sécurité des réseaux de télécommunications. Le
ministère n'assure toutefois pas que le matériel fonctionnera à la satisfaction de
l'utilisateur.
Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le
raccorder aux installations de l'entreprise locale de télécommunications. Le matériel
doit également être installé en suivant une méthode acceptée de raccordement.
L'abonné ne doit pas oublier qu'il est possible que la conformité aux conditions
énoncées ci-dessus n'empêchent pas la dégradation du service dans certaines
situations.
Les réparations de matériel homologué doivent être effectuées par un centre
d'entretien canadien autorisé désigné par le fournisseur. La compagnie de
télécommunications peut demander à l'utilisateur de débrancher un appareil à la suite
de réparations ou de modifications effectuées par l'utilisateur ou à cause d'un mauvais
fonctionnement.
Pour sa propre protection, l'utilisateur doit s'assurer que tous les fils de mise à la terre
de la source d'énergie électrique, des lignes téléphoniques et des canalisations d'eau
métalliques, s'il y en a, sont raccordés ensemble. Cette précaution est particulièrement
importante dans les régions rurales.
Avertissement: l'utilisateur ne doit pas tenter de faire ces raccordements luimême, il doit avoir recours à un service d'inspection des installations électriques
ou à un électricien, selon le cas.
AVIS: L'INDICE DE CHARGE (IC) assigné à chaque dispositif terminal indique,
pour éviter toute surcharge, le pourcentage de la charge totale qui peut être raccordé à
un circuit téléphonique bouclé utilisé par ce dispositif. L'extrémité du circuit bouclé
peut consister en n'importe quelle combinaison de dispositifs pourvu que la somme
des INDICES DE CHARGE de l'ensemble des dispositifs ne dépasse pas 100.
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Notices
IBM may have patents or pending patent applications covering subject matter
in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing:
IBM Director of Licensing
IBM Corporation
500 Columbus Avenue
Thornwood, NY 10594
U.S.A.
Trademarks
The following terms used in this publication, are trademarks of the IBM Corporation
in the United States or other countries:
IBM
Windows 3.1, Windows98 and Windows95 are trademarks or registered
trademarks of Microsoft Corporation.
Other company, product, and service names, which may be denoted by a
double asterisk (**), may be trademarks or service marks of others.
Part Number: 20L0421
Printed in U.S.A.
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