1.4 Related Publications......................................................................................................................................6
2.3 Ship Group ....................................................................................................................................................8
2.6 System management.....................................................................................................................................9
2.6.1 System management programs............................................................................................................9
2.7 System Diagnostics.....................................................................................................................................10
2.8.1 Dimensions and weights.....................................................................................................................10
2.8.1.1 System .......................................................................................................................................10
2.8.1.2 Weights of features....................................................................................................................11
2.8.1.3 Dimensions with Trays...............................................................................................................11
2.11.2 Hard Disk Drive...................................................................................................................................17
3.3 Standard BIOS Features.............................................................................................................................21
3.9 COM Port Setup..........................................................................................................................................27
3.10 Video Modes................................................................................................................................................27
3.10.1 Display mode and operating system restrictions................................................................................30
3.11 Power Management ....................................................................................................................................31
3.12 System Information Data.............................................................................................................................33
3.13.1 VPD Layout in SMBIOS......................................................................................................................34
3.13.2 SMBIOS Type 11 Structure Layout ....................................................................................................34
4.0 Reliability and Serviceability......................................................................................................................34
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SurePOS 500 4846-XX5 Technical Reference
4.1Usage ........................................................................................................... Error! Bookmark not defined.
6.1 Port Listing...................................................................................................................................................37
6.2 Port Power Ratings......................................................................................................................................37
6.4 Serial Connector (x3)...................................................................................................................................40
The SurePOS 500 system units with integrated touch screens will help you easily create the right solutio n for your
business.
The SurePOS 500 Series models offer:
• An Intel Celeron D 326 (2.53 GHz) processor
• 512MB of DDR2 memory standard, upgradeable to 1 GB, 1.5GB, or 2GB.
• 8 to 128 MB UMA video memory
• A 80 GB SATA II HDD or greater
• 15" (12.1" and 17” optional) Infrared (IR) touch
• Enhanced wireless integration kit providing coverage and flexibility to meet most country-specific wireless
requirements by utilizing USB technology (USB wireless Dongle not included). Th e Performance multimedia
models also offer the capability to add wireless support via PC card slot
• Enhanced systems management
• Port enhancements, including powered 12V and 24V USB 2.0 ports, standard
• A wide range of optional features including receipt printers, displays, and trays to keep the counter neat.
1.2 Models
Model Base/Admin Model WEPOS
545 Base No No No Depot
565 Base No No Yes Depot
E45 Base Yes No No Depot
E65 Base Yes No Yes Depot
54Z Admin of 545 No No No IOR 24x7
56Z Admin of 565 No No Yes IOR 24x7
E4Z Admin of E45 Yes No No IOR 24x7
E6Z Admin of E65 Yes No Yes IOR 24x7
P45 Admin of 545 No Yes No IOR 24x7
P65 Admin of 565 No Yes Yes IOR 24x7
Bundled
Printer
Audio/PC Card
function
Warranty
1.3 Specifications
4846 Model 545 4846 Model 565
Processor 2.53Ghz Intel 326 Celeron D
FSB Speed 533/800 Mhz Celeron/Pentium4
Chipset Intel 915GV / ICH6
BIOS Award
Main Memory 512MB – 1GB DDR2 DIMM, 2 slots, (2 GB max)
Video
Secondary Video Adapter ATI Radeon 7000
LCD
Integrated 2D/3D Intel graphics controller
(simultaneous support only for CRT output)
One of the following:
800x600 12.1-in TFT (2 bulb)
1024x768 15-in TFT (2 bulb)
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SurePOS 500 4846-XX5 Technical Reference
1280x1024 17-in TFT (4 bulb)
Touch IBM enhanced ELO Infra-red
Audio None
Mass Storage
LAN 10BaseT/100BaseTx Ethernet
Expansion N/A Type II PC-Card Slot
7 Standard USB (3 display tablet, 4 tower rear)
1 12V Powered USB 2.0 (rear)
I/O Ports and Connectors
1 Powered RS232 (External Customer Display)
Headphone/Microphone – on 565 Model
I/O Devices
Indicators
Controls
OS PC DOS 2000, Windows (2000, XP, WEPOS)
Ruggedization
Power Supply 155 W Continuous Duty / 225W Maximum Internal Switching Supply
Mounting
Security
80GB SATA II
4GB Modular Flash Drive
Mouse, Keyboard (rear)
1 24V Powered USB (rear)
2 Cash Drawer
3 Unpowered RS232
RJ45 Ethernet LAN
External CRT
External Floppy (USB)
MSR (3-Track/JUCC)
Integrated 2x20
Distributed 2x20
Distributed APA
Power
HDD activity
Power
LCD Brightness
Volume (with speaker kit)
Spill resistant (NEMA/IEC)
Retail Hardened (ESD)
Free Standing
Integration Trays
Power On Password
Bolt down/Tray Mounting
AC97 compliant codec;
Amplified stereo speakers
1.4 Related Publications
SurePOS 500 Series Planning, Installation, and Operation Guide for Models 545 and 565, GA27-4365
This guide provides information necessary to install and set up the IBM SurePOS® 500 Series Models 545 and
565. This document is intended for the person who will install, set up, and manage the 4846-xx5 systems
IBM SurePOS 500 Series Hardware Service Guide for Models 545 and 565, SY27-0417
This document provides information on repairing and maintaining the system unit device, including parts listings,
troubleshooting, and removal and replacement procedures.
IBM SurePOS 500 Series Operating System Installation Guide for Models 545 and 565, GA30-4132
This guide provides step-by-step information on installing the operating software for the product.
IBM Point of Sale Options and I/O Devices Service Guide, GC30-9737
This guide describes the problem-determination and repair proced ures for cash drawers, displays, keyboards, and
options that are attached to IBM(R) SurePOS(TM) systems.
To access these publications:
•Go to www.ibm.com/solutions/retail/store/
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SurePOS 500 4846-XX5 Technical Reference
• Select Support, then select Publications.
1.5 Comparison with predecessor products
Feature 4846-XX5 4840-XX3/XX4 4851-514
Processor
Processor, max
clock speed
North
Bridge/GMCH
South Bridge/ICH ICH6 ICH4 VT8237R
System Memory 2.0GB Max. 2.0GB Max. 2.0GB Max.
System Memory
Technology
Integrated Video
Controller
Video Memory
Multi Monitor
Touch Screen
Technology
Keyboard ports Rear PS/2 KB
Parallel Port None One None
10/100Mbit
Ethernet
USB Specification
Flash Storage
Powered USB
Ports
Standard USB
Ports
Operating System
Pentium 4/Celeron
(Prescott)
Celeron D 326 (2.53GHZ )
upgradable to Prescott
551 (3.4Ghz)
Intel 82915GV (Lakeport)
DDR2 533Mhz maximum
Intel Graphics Media
Accelerator 900 integrated
into chipset
Up to 128 MB,shared with
system memory
True multi monitor with
dual video adapter
IBM enhanced ELO IR ELO IR (Carroll Touch)
ICH6 integrated MAC,
External Intel 82562GT
PHY
All Ports Low, Full, and
High Speed
Internal M-Systems USB
flash card, mb mount
One 12v and One 24v
Power Ports
7 Standard (9 total ports) 6 Standard ports (8 total ports) 4 Standard (5 total ports)
Supported: Windows
2000, XP, WEPOS, DOS
Pentium 4/Celeron (Northwood) Via C3
Celeron 2.0GHz upgradable to
2.8Ghz
Intel 82845GV (Brookdale)
GMCH
Double Data Rate (DDR)
SDRAM, 266Mhz *
Intel Extreme Graphics, 2D/3D
128b BLT/256b Fill engine
Up to 64MB UMA with Windows
Driver, 8MB DOS legacy mode
True multi monitor w/ Cedar
adapter
Side and Rear (exclusive) PS/2
KB
ICH4 integrated MAC, External
Intel 82562ET PHY
Tower - Low, Full, High Speed
(480Mb/s) Ports
Tablet – Low, Full Speed
Compact Flash card and
adapter, replaces HDD
One 12v and One 24v Powered
Ports
Supported: Win 2000, Win XP,
DOS, IBM IRES (XX3 only)
1.2Ghz
CLE266
DDR 266Mhz *
S3 Graphics, 2D/3D 128b
engine
Up to 32MB UMA
No 2nd display option
ELO 5 Wire-Resistive
(Accutouch)
Rear PS/2 KB
VT8237 integrated MAC, Via
External PHY
All Ports Low, Full, and High
Speed
RPQ required
One 24V Power Port
Supported: Windows 2000,
XP, WEPOS, DOS
Page 7 of 63
SurePOS 500 4846-XX5 Technical Reference
2.0 Product Structure
For detailed product offering information:
• Go to www-306.ibm.com/common/ssi/OIX.wss
• Select HW and SW desc (sales ma nual)
• Enter 4846-545 as keyword
2.1 Factory Select Feature
Feature Description
Memory 512 MB, 1 GB, 2 GB DDR2 533MHz (2 x 1GB)
LCD Size 12-inch, 15-inch, 17-inch
Dual Video Dual Video adapter card
Modular Flash Drive 4GB Modular Flash Drive
2.2 Key optional features
Feature Comments
Integrated 2x20 Customer Display New P/N to 4846
Distributed 2x20 Customer Display Common with 4840
Distributed APA Customer Display Common with 4840
3-Track MSR New P/N to 4846
JUCC MSR New P/N to 4846
Counter Integration Tray (SST) New P/N – new fillers added
Standard CD Integration Tray (4610/kybd) New P/N – new fillers added
Compact CD Integration Tray (keyboard only) Not offered
Cash Drawer (standard, compact) Existing P/N
Compact A/N POS Keyboard Existing P/N
Serial Cable, RJ45 to DB9, 0.7m Existing P/N
Serial Cable, RJ45 to DB9, 2.0m Existing P/N
4610-TF6/7 Power Cable, 0.7m Existing P/N
4610-TF6/7 Power Cable, 2.0m Existing P/N
2.3 Ship Group
The following items are included with the unit:
• Cat 5 Ethernet Cable (4.3m), P/N 41A3 531
• Serial Cable, RJ45 to DB9 (0.7m), P/N 40N5341
The following items are picked packed per order at fulfillment center:
• Warranty Sheet
• Regulatory and Safety Message s Booklet (GA27-4004)
• Hazardous Substance Table (China)
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SurePOS 500 4846-XX5 Technical Reference
• Power cord selected by country code
2.4 Supported Devices
The following industry standard devices have been tested for use subject to restrictions defined in the Operating
System support section. Other industry devices may be supported using standard interfaces; however, no testing has
been done to insure functionality in all aspects.
Device Comments
4610 Printers (RS232 or USB interfaces)
4820 Surepoint Display (RS232 or USB interface)
Compact Retail A/N Keyboard Keyboard MSR not supported if system MSR installed
PC Cards
All models. RS232 models can powered via USB Plus power
port using 4810 Power cable (feature code 3912 or 3913)
All Models. Touch models provide dual touch in addition to
dual display.
Refer to IBM RSS Knowledgebase for latest listing of tested
devices
2.5 Operating System/POS Driver Support
SurePOS 500 Models 545 and 565 supported operating systems
Support for Point of Sale application drivers
Operating system
PC DOS 2000 Hardware direct interface only
Windows 2000, XP
Windows Embedded
Point of Service (WEPOS)
Power management via ACPI
Notes:
•Only DOS full screen mode
supported due to touch screen
alignment requirements.
•Windows DB CS versions
supported.
Linux Via RPQ only
IBM Retail Environment for SUSE
Linux
Note:
1
The standby and hibernation modes are not supported with WEPOS.
(MSRs, customer displays, cash drawers,
tone)
IBM UPOS Drivers for Windows, Version
1.9.2 or later. (Includes JavaPOS drivers for
Windows and OPOS drivers.)
Ask IBM sales representative regarding
availability
Application Driver Notes
Driver updates are required
from previous SurePOS 500
models. MSR and Scanner in
Wedge mode is not
supported.
2.6 System management
This section describes the types of system management available with the SurePOS 500.
2.6.1 System management programs
The SurePOS 500 Series supports the following system and power management programs:
Desktop Management Interface
The SurePOS 500 Series supports System Management BIOS (SMBIOS) v2.4, supporting a DMI-compliant agent
such as Tivoli
BIOS level, processor type, speed, manufacturer, system-board information, and detailed memory information.
(R)
. This allows access to low-level information. Examples of information that can be accessed are the
Page 9 of 63
SurePOS 500 4846-XX5 Technical Reference
RDM (Remote Deployment Manager) and IBM Director.
RDM can install an OS and update BIOS remotely and probe machines for low-level information. IBM Director can
remotely configure applications and operating systems, transfer files, and inventory workstations on a network.
APM
APM consists of several layers of software that allow the operating system, applications, and BIOS to work
together to reduce power consumption. APM is supported on DOS and Linux platforms.
Advanced Configuration and Power Interface
Advanced Configuration and Power Interface (ACPI) V1.0 defines a hardware and software interface and tables by
which the operating system can alter the characteristics of the hardwa re-specific devices. ACPI is supported on
Windows 2000 and Windows XP.
Power up on LAN
This feature enables the system to power on when it receives a specific frame over the local area network (LAN)
through the 10/100-Mbps Ethernet feature. You can enable power up (wake) on LAN by enabling Wake on LAN in
the CMOS Setup Utility program.
Power up (wake) on daily alarm
This feature enables the system to turn on at the same time every day. You can enable power up (wake) on daily
alarm by enabling Wake on Alarm in the CMOS Setup Utility program.
RMA
IBM Remote Management Agent is a component of IBM Store Integration Framework that simplifies the delivery of
new consumer-facing devices in stores to support the delivery of superior service. For more informatio n, see the
Retail Store Solutions web site.
2.6.2 Remote management
The SurePOS 500 Models 545 and 565 supports remote system management o v er the network. The following
functions are supported:
• Selectable startup sequence
• Update POST/BIOS from the network
• Ethernet
• Power up (wake) o n LAN
2.7 System Diagnostics
Diagnostics for the SurePOS 500 Models 545 and 565 are available on the IBM Diagnostics for POS Systems and
Peripherals package. This package installs to a memory key.
2.7.1 Supported memory keys
The following memory keys are supported by the SurePOS 500 Models 545 and 565:
•IBM USB 2.0 (1 GB), FRU: 41D9746
Go to www.ibm.com
•PNY USB 2.0 (1 GB), PNY P-FD01GU20-RF
Go to http://www2.pny.com for details on this USB key.
for details on this USB key
2.8 Physical Characteristics
2.8.1 Dimensions and weights
2.8.1.1 System
4846 Weight Height: Height Depth: Depth: Width
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SurePOS 500 4846-XX5 Technical Reference
Tower and 12-in. tablet
Tower and 15-in. tablet
Tower and 17-in. tablet
11.3 kg
(25 lbs)
12.2 kg
(27 lbs)
14.51 kg
(32 lbs)
Tablet at 15
degrees
357.9 mm
(14.0 in.)
381.8 mm
(15.0 in.)
404.5 mm
(15.93 in.)
maximum Tablet at 15
degrees
374.1 mm
(14.7 in.)
393.6 mm
(15.5 in.)
414.6 mm
(16.32 in.)
316.8 mm
(12.5 in.)
324.4 mm
(12.8 in.)
335.2 mm
(13.2 in.)
Tablet at 60
degrees
385.8 mm
(15.2 in.)
405.8 mm
(15.9 in.)
423.9 mm
(16.7 in.)
307.9 mm
(12.12 in.)
369 mm
(14.5 in.)
402.3 mm
(15.83 in.)
2.8.1.2 Weights of features
Component Weight
Integrated 2x20 display 0.2 kg (0.38 lbs)
Distributed 2x20 display 0.5 kg (1.2 lbs)
Distributed APA display 0.7 kg (1.6 lbs)
MSR (three-track or JUCC) 0.16 kg (0.41 lbs)
2.8.1.3 Dimensions with Trays
Product with 12 in. tablet and the following:
Counter top tray 382.4 mm (15.1 in.) 478.6 mm (18.8 in.)
Cash drawer tray 493.5 mm (19.4 in.) 480.9 mm (18.9 in.)
Retail tray 527.4 mm (20.8 in.) 489.2 mm (19.2 in.)
Product with 15 in. tablet and the following:
Counter top tray 406.2 mm (15.9 in. ) 509.2 mm (20.0 in.)
Cash drawer tray 517.3 mm (20.4 in.) 511.4 mm (20.1 in)
Retail tray 551.1 mm (21.7 in.) 519.7 mm (20.5 in.)
Product with 17 in. tablet and the following:
Counter top try 428.9 mm (16.9 in.) 525.9 mm (20.7 in.)
Cash drawer 540 mm (21.3 in.) 528.1 mm (20.8 in.)
Retail tray 573.8 mm (22.6 in.) 536.4 mm (21.1 in.)
Measurement A
(see figure below)
Measurement B
(see figure below)
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SurePOS 500 4846-XX5 Technical Reference
2.8.2 Controls
Function Actuation Location Operation
Power Toggles state between OFF and ON
Brightness up Increases brightness by 1 step
Brightness down
Momentary
contact button
Under LCD chin
Decreases brightness by 1 step
2.8.3 Visual Indicators
Function Color Location State
Off - System Off
Power Green Front bezel
HDD Yellow Front bezel
Wired LAN Green Tailgate (RJ45 connector)
Blinking - Standby/during POST
On – Operational
Off - No activity
Blinking - HDD activity
Left LED States
– Off - 10 Mb mode
– On - 100 Mb mode
Right LED States
– Off - No link
– On - Good Link
– Blinking - Network activity
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SurePOS 500 4846-XX5 Technical Reference
2.8.4 Connector/Controls Identifier
Identifier Function
A MSR
B, C USB 2.0
D Tablet attachment
E Touch Ring
F USB 2.0
G/H Brightness up/down buttons
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SurePOS 500 4846-XX5 Technical Reference
I Power control
J RS232
K External Display / RS232
L Analog Video
M Keyboard
N Mouse
O/P Cash Drawer
Q Ethernet
R 24V USB 2.0 Plus Power
S 12V USB 2.0 Plus Power
T USB 2.0 (4x)
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SurePOS 500 4846-XX5 Technical Reference
2.9 Product Description
2.9.1 Block Diagram
Page 15 of 63
SurePOS 500 4846-XX5 Technical Reference
2.10 Logic
Processor: Intel Celeron D 326 2.53Ghz
• LGA775 Socket
• 16K Level 1 cache / 256KB Level 2 cache
• 533Mhz Front Side Bus
• Streaming SIMD Extensions 3
• Execute Disable Bit
• Hyperthreading is not supported by Celeron
• Support Extended Memory 64 Technology (EM64T)
To inquire about P4 support, contact an IBM sales representative
North Bridge: Intel 82915GV
• Processor Interface
− 533Mhz front side bus (800Mhz capable)
• System Memory
− Supports up to 2GB DDR2 533Mhz DRAM (PC2-4200 DDR2): 512 GB, 512GB, 1GB DIMM’s supported
− One or two 64-bit wide DDR2 SDRAM data channels
− Bandwidth up to 8.5 GB/s in dual-channel interleaved mode
− Non-ECC memory only
• Intel GMA 900 2D/3D
− 133 Mhz Core
− Direct 9x Support
− Dynamic Memory Video Technology V3.0 using up to 128MB video memory
• 2.0 GB/s Link to South Bridge
• Digital Display Support
− SDVO output
− 200Mhz dot clock
− Scaling using Chrontel 7308 LVDS scaler
• Analog Displ ay Support
− 400Mhz Integrated 24-bit RAMDAC
− Up to 2047x1536@85Hz refresh
Note:
Dual channel mode requires two matching size DIMM’s installed. When a si ngle DIMM is installed or two dissimilar
size DIMM’s are installed, the memory operates in single channel mode.
Interface USB 2.0
Data Reliability < 1 non-recoverable error in 1014 bits read
Performance 20Mbps read / 10Mps write
2.11.2 Hard Disk Drive
Characteristics Specification
Form Factor 3.5-in
Formatted Capacity (GB) 80GB or greater
Interface SATA II, up to 3.0Gb/s
Rotational Speed 7200 rpm
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SurePOS 500 4846-XX5 Technical Reference
Access Time – Read (inc. overhead) 13 ms typ
Access Time – Write (inc. overhead) 15 ms typ
2.11.3 LCD
12-inch TFT 15-inch TFT 17-inch TFT
Interface Single Channel LVDS Single Channel LVDS Dual Channel LVDS
Minimum Brightness (cd/m2)
(without front glass)
Number of CCFL bulbs 2 2 4
Active Area (mm) 246.0H x 184.5 V 304.128H x 228.096 V 337.92H × 270.34 V
Resolution (pixels) 800 x 600 1024 x 768 1280 x 1024
Color 24 bit 24 bit 24 bit
Contrast Ratio (typ) 300:1 500:1 500:1
Minimum Backlight Life
(half brightness)
450 230 300
30,000 hrs 30,000 hrs 40,000 hrs
2.11.4 Magnetic Stripe Reader
Characteristic Specification
• ISO 7811 Tracks 1,2,3 capability
• Enable/Disable Carriage Return
• Enable/Disable Sentinels
• Programmable Sentinels
Features
Card Support
Coercivity of Magnetic Stripe 300 to 4000 Oe
Read Direction Bi-directional
Swipe Speed 5 to 60 inches per second
Maximum Jitter 12%
Error Rate Less than 0.5%
Electrical Interface Serial
Rated Life 500,000 swipes
• Individually selectable Tracks
• Flashable firmware
For details on configuring the MSR, go to the
www.ibm.com/solutions/retail/store/support and search for knowledge base
entry number R1001036
• Standard
• Mini-cards
• Foil laminated cards
2.11.5 Integrated and Distributed 2x20
Integrated 2x20 Distributed 2x20
Technology Vacuum Fluorescent
Format 2 rows, 20 characters
Brightness (w/o lens) 300 cd/m2 300 cd/m2
Display Color (w/o
lens)
Adjustment n/a Multi-position detent
Character Box 5 x 7 5 x 7
Character Height (mm) 7.74 x 4.15 9.5 x 4.45
Green
Page 18 of 63
SurePOS 500 4846-XX5 Technical Reference
Emulations Logic Controls Emulation or IBM Multi-Mode
Code Page 855 (Cyrillic)
Character Sets
(IBM Multi-mode)
User Defined
Characters
Electrical Interface TTL Serial RS232
Power 5V 12V
Power Consumption
(all pixels energized)
Attachment Cable Pigtail 3.8 m (12 ft)
Code Page 857 (Turkey)
Code Page 862 (Israel)
Code Page 863 (Can Fr)
Code Page 864 (Arabic)
Code Page 865 (Nordic)
Code Page 808 (Cyrillic Russian)
Code Page 869 (Greece)
Logic Controls Mode: 1
IBM Mode: 8
6W 7.2 W
2.11.6 All Points Addressable (APA) Display
An external all points addressable customer display is supported. This is intended to meet DBCS language
requirements. It attaches to the 15-Pin Powered serial port which provides power and signaling.
Attribute Specification
Technology Vacuum Fluorescent
Brightness 300 cd/m2
Format (dot) 160 x 40
Active Area (mm) 132.55 x 32.95
Dot Size (mm) 0.58 (W) x 0.58 (H)
Dot Pitch (mm) 0.83 (W) x 0.83 (H)
Display Color
Modes
Built in Font Code Pages for Character Mode
5x7 A/N (4 and 5 line mode)
8x16 A/N English (2 line mode)
8x16 A/N Katakana (2 line mode)
16x16 Kanji (2 line mode)
16x16 Hanguel (2 line mode)
16x16 Simplified Chinese (2 line mode)
16x16 Traditional Chinese (2 line mode)
Character Box Height (mm)
5x7
8x16
16x16
Electrical Interface RS232 with 12 V power
Power Consumption
Adjustment Multi-position
Attachment Cable 3.8m
Green
(peak wavelength 505 nm)
All Points Addressable (160x40)
Character Mode
Futaba Standard
IBM Code Page 437 modified
Futaba Standard
JIS X 208-1990
KS C 5601-1992
GB-2321-80
BIG5
3.90 (H) x 5.56 (W)
6.39 (H) x 13.03 (W)
13.03 (H) x 13.03 (W)
6W (typ)
8.4 (max)
Page 19 of 63
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