SurePOS 500 Series
Planning, Installation an d Service Guide Model 514
GA27-4361-01Updated October, 2008
SurePOS 500 Series
Planning, Installation an d Service Guide Model 514
GA27-4361-01Updated October, 2008
Updated October, 2008
Note
Before using this information and the product it supports, be sure to read the Appendix D, “Safety information,” and the
general information under Appendix C, “Notices.”
Second Edition (June 2006)
This edition applies to the IBM SurePOS 500 Model 514 and to all subsequent releases and modifications until
otherwise indicated in new editions.
Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at
http://www.ibm.com/solutions/retail/store/support/. Click Publications .
A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address
your comments to:
IBM Corporation
Retail Store Solutions Information Development
Department ZBDA
PO Box 12195
Research Triangle Park, North Carolina 27709 USA
you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
When
supply in any way it believes appropriate without incurring any obligation to you.
© Copyright International Business Machines Corporation 2005, 2008.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Updated October, 2008
Contents
||
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
About this guide . . . . . . . . . . . . . . . . . . . . . . . .xi
Who should read this guide . . . . . . . . . . . . . . . . . . . .xi
Related publications . . . . . . . . . . . . . . . . . . . . . . .xi
System software, touch drivers, and diagnostics . . . . . . . . . . . . .xi
Tell us what you think . . . . . . . . . . . . . . . . . . . . . . xii
Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Summary of changes . . . . . . . . . . . . . . . . . . . . . . xiii
Web-only update for GA27-4361-01 (October, 2008) . . . . . . . . . . . xiii
GA27-4361-01 (June, 2006) . . . . . . . . . . . . . . . . . . . . xiii
Web-only update for GA27-4361-00 (February, 2006) . . . . . . . . . . . xiii
Chapter 1. Introducing the SurePOS 500 Model 514 . . . . . . . . . .1
Architectural attributes . . . . . . . . . . . . . . . . . . . . . . .2
Models and features . . . . . . . . . . . . . . . . . . . . . . .2
Optional features . . . . . . . . . . . . . . . . . . . . . . . .3
Supported operating systems . . . . . . . . . . . . . . . . . . . .3
Calling for service . . . . . . . . . . . . . . . . . . . . . . . .3
Chapter 2. Installing the IBM SurePOS 500 Model 514 . . . . . . . . . .5
Rear view and connectors . . . . . . . . . . . . . . . . . . . . .5
Installation steps . . . . . . . . . . . . . . . . . . . . . . . . .6
Installing the optional features . . . . . . . . . . . . . . . . . . . .6
Installing the memory modules . . . . . . . . . . . . . . . . . .6
Installing the MSR . . . . . . . . . . . . . . . . . . . . . . .8
Installing the integrated customer display . . . . . . . . . . . . . . .9
Installing the wireless adapter enclosure . . . . . . . . . . . . . .11
Attaching the I/O cables . . . . . . . . . . . . . . . . . . . . .12
Routing and connecting cables to the rear connector panel . . . . . . .12
Powering on and the LED states . . . . . . . . . . . . . . . . . .14
Using the setup utility . . . . . . . . . . . . . . . . . . . . . .14
Calibrating the touch screen . . . . . . . . . . . . . . . . . . . .15
Chapter 3. Mounting the SurePOS 500 Model 514 . . . . . . . . . . .17
Mounting the base plate on a countertop . . . . . . . . . . . . . . .20
Non-keyboard-integration tray mounting . . . . . . . . . . . . . . . .23
Countertop with non-keyboard-integration tray mounting . . . . . . . . .23
Cash drawer . . . . . . . . . . . . . . . . . . . . . . . . .28
Keyboard-integration tray . . . . . . . . . . . . . . . . . . . . .33
Countertop and full-size cash drawer . . . . . . . . . . . . . . . .33
Installing additional peripheral devices . . . . . . . . . . . . . . . .42
Mounting a distributed customer display and APA display to a cash drawer 42
Installing IBM 4610 SureMark Models TF6 or TF7 printers . . . . . . . .44
Chapter 4. Troubleshooting common problems . . . . . . . . . . . .49
Obtaining diagnostic and service information . . . . . . . . . . . . . .51
Chapter 5. Removing and replacing FRUs . . . . . . . . . . . . . .53
Before you begin . . . . . . . . . . . . . . . . . . . . . . . .54
© Copyright IBM Corp. 2005, 2008 iii
Updated October, 2008
Handling static-sensitive devices . . . . . . . . . . . . . . . . .54
Display tablet components . . . . . . . . . . . . . . . . . . . . .55
Display tablet – removing and replacing . . . . . . . . . . . . . . .55
Control card - removal and replacement . . . . . . . . . . . . . .57
Control card EMC shield - removal and replacement . . . . . . . . . .57
Control card button protector - removal and replacement . . . . . . . .57
Backlight card - removal and replacement . . . . . . . . . . . . . .58
Tablet touch card - removal and replacement . . . . . . . . . . . . .58
LCD assembly - removal and replacement . . . . . . . . . . . . . .59
Front bezel assembly - removing and replacing . . . . . . . . . . . .60
Rear tower components . . . . . . . . . . . . . . . . . . . . .61
Rear cover – removing and replacing . . . . . . . . . . . . . . .61
Rear metal panel cover – removing and replacing . . . . . . . . . . .62
Cable-tie bar – removing and replacing . . . . . . . . . . . . . . .63
Rear connector panel (tailgate) with fan – removing and replacing . . . . .64
System board – removing and replacing . . . . . . . . . . . . . .66
Memory modules – removing and replacing . . . . . . . . . . . . .68
Power supply – removing and replacing . . . . . . . . . . . . . . .68
To p cover – removing and replacing . . . . . . . . . . . . . . . . .70
Tower center cover – removing and replacing . . . . . . . . . . . . .71
Side covers – removing and replacing . . . . . . . . . . . . . . . .72
Front tower components . . . . . . . . . . . . . . . . . . . . .73
HDD cover – removing and replacing . . . . . . . . . . . . . . .73
Hinge assembly – removing and replacing . . . . . . . . . . . . . .75
HDD and bracket – removing and replacing . . . . . . . . . . . . .76
Base plate - removal and replacement . . . . . . . . . . . . . . . .77
Mounting foot- removal and replacement . . . . . . . . . . . . . . .79
Integrated customer display – removing and replacing . . . . . . . . . .79
Cash drawer FRUs – removing and replacing . . . . . . . . . . . . .79
Full-size cash drawer FRUs – removing and replacing . . . . . . . . .79
Common cash-drawer FRUs – removing and replacing . . . . . . . . .81
Appendix A. Field-replaceable units . . . . . . . . . . . . . . . .87
How to use the parts catalog . . . . . . . . . . . . . . . . . . . .87
Assembly 1: SurePOS 500 (4851) Model 514 . . . . . . . . . . . . .88
Assembly 2: Display tablet components . . . . . . . . . . . . . . . .90
||
Assembly 3: Optional features . . . . . . . . . . . . . . . . . . .92
Assembly 4: Countertop non-keyboard integration tray and filler panels . . . .94
Assembly 5: Cash drawer non-keyboard integration tray and filler panels . . .96
Assembly 6: Countertop and cash drawer keyboard integration tray and filler
panels . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Assembly 7: Mounting foot . . . . . . . . . . . . . . . . . . . . 100
Line cord assemblies . . . . . . . . . . . . . . . . . . . . . . 102
Appendix B. System specifications and planning information . . . . . . 103
Physical specifications and dimensions . . . . . . . . . . . . . . . 104
Dimensions of unit with 12-inch display . . . . . . . . . . . . . . 105
Dimensions of antenna enclosure . . . . . . . . . . . . . . . . 106
Power requirements and consumption . . . . . . . . . . . . . . . . 107
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Output connectors . . . . . . . . . . . . . . . . . . . . . . . 107
Connector-pin assignments . . . . . . . . . . . . . . . . . . . . 108
External connectors . . . . . . . . . . . . . . . . . . . . . . 108
Temperature, humidity, and altitude limits . . . . . . . . . . . . . . .112
Serial port assignments . . . . . . . . . . . . . . . . . . . . .112
iv SurePOS 500 Model 514
Updated October, 2008
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . .113
Intel software license agreement (final, single user) . . . . . . . . . . .115
Important - read before copying, installing or using . . . . . . . . . .115
Electronic emission notices . . . . . . . . . . . . . . . . . . . .116
Federal Communications Commission (FCC) statement . . . . . . . .116
Industry Canada Class A Emission Compliance statement . . . . . . .116
Avis de conformité aux normes d’Industrie Canada . . . . . . . . . .117
European Union (EU) Mark of Conformity statement . . . . . . . . . .117
Germany . . . . . . . . . . . . . . . . . . . . . . . . . .117
Australia and New Zealand . . . . . . . . . . . . . . . . . . .118
Japanese power line harmonics compliance statement . . . . . . . . . .118
Japanese Voluntary Control Council for Interference (VCCI) statement . . . .118
Korean communications statement . . . . . . . . . . . . . . . . .118
Chinese Class A warning statement . . . . . . . . . . . . . . . . .119
Taiwanese Class A warning statement . . . . . . . . . . . . . . . .119
Taiwanese battery recycling statement . . . . . . . . . . . . . . . .119
Cable ferrite requirement . . . . . . . . . . . . . . . . . . . . .119
Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . .119
End of life disposal . . . . . . . . . . . . . . . . . . . . . . . 120
Mercury-added statement . . . . . . . . . . . . . . . . . . . . 120
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Appendix D. Safety information . . . . . . . . . . . . . . . . . 123
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Part number index . . . . . . . . . . . . . . . . . . . . . . . 141
Contents v
Updated October, 2008
vi SurePOS 500 Model 514
Updated October, 2008
Figures
1. IBM SurePOS 500 Model 514 and supported devices . . . . . . . . . . . . . . . . . .1
2. Serial number location . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
3. IBM 4851 connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
4. Memory module location . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
5. Memory module removal and insertion . . . . . . . . . . . . . . . . . . . . . . .8
6. Installing the magnetic stripe reader (MSR) . . . . . . . . . . . . . . . . . . . . .9
7. Routing the integrated display cables . . . . . . . . . . . . . . . . . . . . . . .10
8. Installing the integrated customer display . . . . . . . . . . . . . . . . . . . . . .11
9. Assembling and installing the wireless adapter . . . . . . . . . . . . . . . . . . . .11
10. Installing the antenna enclosure . . . . . . . . . . . . . . . . . . . . . . . . .12
11. Cable routing label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
12. Location of power switch and screen brightness adjusting buttons . . . . . . . . . . . . .14
13. Base plate countertop dimensions . . . . . . . . . . . . . . . . . . . . . . . .21
14. Attaching the base foot to the countertop . . . . . . . . . . . . . . . . . . . . . .22
15. Countertop with non-keyboard-integration tray mounting . . . . . . . . . . . . . . . .23
16. Countertop integration tray pattern with display and countertop cutout on right side . . . . . .24
17. Detaching the fence from the tray . . . . . . . . . . . . . . . . . . . . . . . . .24
18. Sliding the fence off of the integration tray . . . . . . . . . . . . . . . . . . . . .25
19. Overview of integration tray, SurePOS 500 Model 514, printer, and filler panels . . . . . . . .26
20. Connecting filler panels . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
21. Attaching the integration tray to cash drawer . . . . . . . . . . . . . . . . . . . .28
22. Attaching a mounting plate to center of cash-drawer integration tray . . . . . . . . . . . .29
23. Attaching mounting plate to the cash drawer integration tray . . . . . . . . . . . . . . .30
24. Attaching filler panels and the rear modesty cover . . . . . . . . . . . . . . . . . .32
25. Full-size keyboard-integration tray on a countertop . . . . . . . . . . . . . . . . . .33
26. Countertop keyboard-integration tray assembly . . . . . . . . . . . . . . . . . . . .35
27. Installing the keyboard-integration tray on a cash drawer . . . . . . . . . . . . . . . .36
28. Installing the SurePOS 500 Model 514 onto the integration tray . . . . . . . . . . . . .37
29. Installing the 4610 printer onto the integration tray . . . . . . . . . . . . . . . . . .38
30. Installing the keyboard onto the integration tray . . . . . . . . . . . . . . . . . . .39
31. Attaching the distributed customer display cable . . . . . . . . . . . . . . . . . . .39
32. Installing the distributed customer display onto the integration tray . . . . . . . . . . . .40
33. Attaching the distributed customer display cable . . . . . . . . . . . . . . . . . . .42
34. Attaching the distributed customer display to the system unit . . . . . . . . . . . . . . .43
35. Installing the distributed customer display onto the keyboard integration tray . . . . . . . . .44
36. 4610 TF6 or TF7 printer connector locations . . . . . . . . . . . . . . . . . . . . .45
37. Attaching and routing the cables to the printer. . . . . . . . . . . . . . . . . . . . .46
38. Attaching the 4610 TF6 or TF7 printer mounting plate for a non-keyboard integration tray . . . .46
39. 4610 TF6 or TF7 cable routing . . . . . . . . . . . . . . . . . . . . . . . . . .47
40. Display tablet, remove and replace . . . . . . . . . . . . . . . . . . . . . . . .55
41. Removing the tablet back cover . . . . . . . . . . . . . . . . . . . . . . . . .56
42. Removing the control card . . . . . . . . . . . . . . . . . . . . . . . . . . .57
43. Location of EMC shields and common screw . . . . . . . . . . . . . . . . . . . .58
44. Removing the tablet touch card . . . . . . . . . . . . . . . . . . . . . . . . .59
45. Removing the LCD assembly . . . . . . . . . . . . . . . . . . . . . . . . . .60
46. Rear cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
47. Unlatching rear cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
48. Removing the rear metal panel cover . . . . . . . . . . . . . . . . . . . . . . .63
49. Cable-tie bar remove and replace . . . . . . . . . . . . . . . . . . . . . . . . .64
50. Tailgate remove and replace . . . . . . . . . . . . . . . . . . . . . . . . . .65
51. Removing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . .66
52. System board jumper location . . . . . . . . . . . . . . . . . . . . . . . . . .67
53. Battery location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
© Copyright IBM Corp. 2005, 2008 vii
Updated October, 2008
54. Power supply remove/replace . . . . . . . . . . . . . . . . . . . . . . . . . .69
55. Placement of the screwdriver to remove the power supply . . . . . . . . . . . . . . .69
56. Removing the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
57. Releasing the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
58. Removing tower center cover . . . . . . . . . . . . . . . . . . . . . . . . . .72
59. Removing side covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
60. Unlatching front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
61. Removing HDD cover clips . . . . . . . . . . . . . . . . . . . . . . . . . . .75
62. Hinge assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
63. HDD replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
64. Base plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
65. Mounting foot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
66. Removing and replacing a full size cash drawer . . . . . . . . . . . . . . . . . . .80
67. Removing cash-drawer slide assembly . . . . . . . . . . . . . . . . . . . . . . .81
68. Removing and replacing the top cover . . . . . . . . . . . . . . . . . . . . . . .82
69. Keylock assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
70. Cash-drawer latch and sensor assembly . . . . . . . . . . . . . . . . . . . . . .83
71. Lock accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
viii SurePOS 500 Model 514
Updated October, 2008
Tables
1. Architecture summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
2. Model 514 models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
3. IBM Model 514 hardware options . . . . . . . . . . . . . . . . . . . . . . . . .3
4. Rear view connectors and icons . . . . . . . . . . . . . . . . . . . . . . . . . .5
5. Mounting configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
6. Countertop integration tray legend . . . . . . . . . . . . . . . . . . . . . . . .26
7. Countertop integration tray legend . . . . . . . . . . . . . . . . . . . . . . . .35
8. 4610 SureMark printer on a full-size keyboard-integration tray legend . . . . . . . . . . .38
9. Symptoms and actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
10. System board jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . .68
11. Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
12. SurePOS 500 Model 514 dimensions . . . . . . . . . . . . . . . . . . . . . . . 104
13. SurePOS 500 Model 514 weights . . . . . . . . . . . . . . . . . . . . . . . . 104
14. Input voltage, frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
15. SurePOS 500 Model 514 power supply . . . . . . . . . . . . . . . . . . . . . . 107
16. Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
17. MSR connector-pin assignments . . . . . . . . . . . . . . . . . . . . . . . . 108
18. USB port connector-pin assignments . . . . . . . . . . . . . . . . . . . . . . . 109
19. USB port connector-pin assignments . . . . . . . . . . . . . . . . . . . . . . . 109
20. Keyboard and mouse connector-pin assignments . . . . . . . . . . . . . . . . . . 109
21. Assignment for 9-pin serial connector . . . . . . . . . . . . . . . . . . . . . . .110
22. Assignments for 15-pin serial connector . . . . . . . . . . . . . . . . . . . . . .110
23. Ethernet connector-pin assignments . . . . . . . . . . . . . . . . . . . . . . . 111
24. Assignment of cash drawer connector pins . . . . . . . . . . . . . . . . . . . . . 111
25. Assignment of integrated customer-display connector pins . . . . . . . . . . . . . . . 111
26. Temperature and humidity limits . . . . . . . . . . . . . . . . . . . . . . . . .112
27. Default serial port assignments . . . . . . . . . . . . . . . . . . . . . . . . .112
© Copyright IBM Corp. 2005, 2008 ix
Updated October, 2008
x SurePOS 500 Model 514
Updated October, 2008
About this guide
This guide provides information on installing and servicing the IBM SurePOS 500
Model 514 and is organized as follows:
v Chapter 1, “Introducing the SurePOS 500 Model 514,” on page 1 provides an
overview of the Model 514.
v Chapter 2, “Installing the IBM SurePOS 500 Model 514,” on page 5 provides an
overview for installing the Model 514.
v Chapter 3, “Mounting the SurePOS 500 Model 514,” on page 17 describes the
various mounting options.
v Chapter 4, “Troubleshooting common problems,” on page 49 provides scenarios
and solutions for a trouble-free system.
v Chapter 5, “Removing and replacing FRUs,” on page 53 describes the steps
involved in removing and replacing the field-replacement parts.
v Appendix A, “Field-replaceable units,” on page 87 contains detailed lists of all
parts available for replacement.
v Appendix B, “System specifications and planning information,” on page 103
provides the dimensions and weights of the system unit and available
peripherals.
Who should read this guide
Personnel responsible for installing, maintaining, and using the IBM Model 514
should read this guide. Some chapters provide information that is intended for
trained, technical personnel.
Related publications
The following IBM publications, drivers, and service diskette information are
available from the IBM Retail Store Solutions Web site at: www.ibm.com/solutions/
retail/store/. From this page, click Support .
v IBM SurePOS 500 Model 514 Operating System Installation Guide , GA27-4362
|
v IBM Point of Sale Options and I/O Devices Service Guide, GC30-9737
v IBM Safety Information, GA27-4004
System software, touch drivers, and diagnostics
You can obtain the drivers and diagnostic software for your Model 514 from the IBM
Retail Store Solutions Web site:www.ibm.com/solutions/retail/store/ (from this page,
click Support ).
© Copyright IBM Corp. 2005, 2008 xi
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Between major revisions of this guide we may make minor technical updates. The
latest softcopy version of this guide is available on the Publications Web page:
www.ibm.com/solutions/retail/store/. Click Support , then Publications .
Accessibility
Accessibility features help a user who has a physical disability, such as restricted
mobility or limited vision, to use the SurePOS 500 Model 514 successfully. The
following is a high-level list of the accessibility features:
v All controls are located on the front of the machine, in easy reach.
v Industry-standard serial and USB ports allow alternative I/O devices.
v Manuals are available in .PDF format and can be downloaded from the Web.
See “Related publications” on page xi for the Web address.
v Displays are driven at 60 Hz to eliminate problems caused by screen flicker.
Updated October, 2008
xii SurePOS 500 Model 514
Updated October, 2008
Summary of changes
Web-only update for GA27-4361-01 (October, 2008)
|
GA27-4361-01 (June, 2006)
|
|
|
|
|
Part assembly update.
This update removes parts listings that have been moved to the IBM Point of Sale
Options and I/O Devices Service Guide , GC30-9737
Changed or new information is indicated by a revision character (|) in the left
margin.
Web-only update for GA27-4361-00 (February, 2006)
This web-only update changes some of the part numbers and descriptions for
existing products that are manufactured using updated methods or materials
required in certain jurisdictions, such as the European Union. It also adds
information about dimensions for the antenna enclosure, default serial port
assignments, and other miscellaneous changes.
© Copyright IBM Corp. 2005, 2008 xiii
Updated October, 2008
xiv SurePOS 500 Model 514
Updated October, 2008
Chapter 1. Introducing the SurePOS 500 Model 514
The IBM SurePOS 4851, Model 514 enables you to provide fast, accurate customer
service and to manage your restaurant or store efficiently. Designed for the food
service specialties, the system supports a wide variety of both IBM and non-IBM
input/output (I/O) devices– everything from standard serial-attached devices, such
as the IBM Kitchen Subsystem or IBM 4610 SureMark® printer, to Universal Serial
Bus (USB)-attached devices. System resources and the operating system may limit
the use of ports.
Figure 1. IBM SurePOS 500 Model 514 and supported devices.
© Copyright IBM Corp. 2005, 2008 1
Introducing the SurePOS 500 Model 514
Architectural attributes
Table 1 summarizes the architectural attributes of the IBM Model 514:
Updated October, 2008
Table 1. Architecture summary
Attribute Description
VIA C3 processor 1.2GHz, Via C3, X86 architecture
Graphics Integrated S3 graphics with up to 64 MB of UMA video
Display Dual bulb, 12.1 inch TFT (800x600)
Memory 256 MB DDR 266Mhz (PC2100)
LAN, wired Integrated 10/100 mbps Ethernet
LAN, wireless 802.11 b, g, external USB 2.0 connection
Models and features
Table 2 describes the common models. Administrative models and other models
that represent different service repair options are not listed. See your IBM
representative for a complete list.
Table 2. Model 514 models
Model Number Description
4851-514 System unit with VIA 1.2 GHz processor, 40 GB HDD and either
4851-E14 System unit Model 514, preloaded with the Windows XP
4951-514 Express bundle; dependant upon country, could include:
memory
512 MB DDR 266Mhz (PC2100)
Note: The system has two DIMM slots and supports a total of
up to 2 gigabytes.
256 or 512 MB memory
Embedded for Point of Service
v Integrated MSR
v Integrated customer display
v 4610 printer and cash drawer
2 SurePOS 500 Model 514
Updated October, 2008
Optional features
Introducing the SurePOS 500 Model 514
Table 3. IBM Model 514 hardware options
Option Description
Memory v 256 MB DDR memory module
Disk Drive Optional USB floppy disk drive (external)
CD ROM Optional USB (external)
MSR v ISO 3-track
Display v Integrated 2x20
Cash drawer Standard or compact
Keyboard Compact Alpha Numeric POS
Wireless enclosure Plastic enclosure for external USB wireless adapter
Supported operating systems
The IBM SurePOS 500 Model 514 supports these operating systems:
v Windows ™ XP, and 2000
v 512 MB DDR memory module
v JUCC
v Distributed 2x20
v Distributed APA
Note: Customer provides a wireless USB adapter.
Note: Windows DBCS versions (Japanese/Korean/Chinese) are also supported.
v IBM Retail Environment for SUSE LINUX ® (IRES)
v DOS 2000
v Windows Embedded Point of Service (WEPOS)
Calling for service
When you call IBM for warranty information or service, be sure to have the following
information available:
v Machine type/model
v Serial number
The
Figure 2 on page 4.
serial number and model number are located on the right front. See A in
Chapter 1. Introducing the SurePOS 500 Model 514 3
Updated October, 2008
Figure 2. Serial number location
4 SurePOS 500 Model 514
Updated October, 2008
Chapter 2. Installing the IBM SurePOS 500 Model 514
Rear view and connectors . . . . . . . . . . . . . . . . . . . . .5
Installation steps . . . . . . . . . . . . . . . . . . . . . . . . .6
Installing the optional features . . . . . . . . . . . . . . . . . . . .6
Installing the memory modules . . . . . . . . . . . . . . . . . .6
Installing the MSR . . . . . . . . . . . . . . . . . . . . . . .8
Installing the integrated customer display . . . . . . . . . . . . . . .9
Installing the wireless adapter enclosure . . . . . . . . . . . . . .11
Attaching the I/O cables . . . . . . . . . . . . . . . . . . . . .12
Routing and connecting cables to the rear connector panel . . . . . . .12
Powering on and the LED states . . . . . . . . . . . . . . . . . .14
Using the setup utility . . . . . . . . . . . . . . . . . . . . . .14
Calibrating the touch screen . . . . . . . . . . . . . . . . . . . .15
This section describes procedures for setting up the SurePOS 500 Model 514
product. You should be familiar with the connectors of the IBM 4851 before you
begin the installation steps.
Rear view and connectors
Figure 3 shows the SurePOS 500 Model 514 connectors.
Figure 3. IBM 4851 connectors
Table 4. Rear view connectors and icons
Reference Device Connector Icon
A, B, C Serial A, B, and C
D 24 volt USB
© Copyright IBM Corp. 2005, 2008 5
Installing the IBM SurePOS 500 Model 514
Table 4. Rear view connectors and icons (continued)
Reference Device Connector Icon
E Ethernet local area
network (LAN)
F Cash drawers 3A, 3B
G Mouse
Updated October, 2008
H IBM PS/2 ® compatible
keyboard
I Powered serial port
(5V/12V)
J USB
Installation steps
Follow these steps to install the Model 514:
1. Install internal options, such as memory, and the external options. Go to
“Installing the optional features.”
2. Install the SurePOS 500 Model 514 on your mounting option (see Chapter 3,
“Mounting the SurePOS 500 Model 514,” on page 17).
3. Power on the system. See “Powering on and the LED states” on page 14.
4. If necessary, run the setup utility or calibrate your touch screen. See “Using the
setup utility” on page 14 and “Calibrating the touch screen” on page 15.
5. Install your software. Refer to IBM SurePOS Model 514 Operating System
Installation Guide .
Installing the optional features
Attention: Before you use the following procedures to install options, see the
section titled Appendix D, “Safety information,” on page 123.
Installing the memory modules
Attention: Establish personal grounding before touching this unit. Do not use any
tools, except your hands to insert the DIMM. For more information, see
“Electrostatic Discharge (ESD)” on page 119.
The system board provides two memory-module sockets and supports up to 1 GB
in each socket. If you have only one module to install, it can be plugged into either
socket (A in Figure 4 on page 7). If you have two modules to install, plug any size
module into either socket. Install memory modules using the following procedure:
1. Remove the rear cover as described in “Rear cover – removing and replacing”
on page 61
2. Remove the rear inner metal cover. See “Rear metal panel cover – removing
and replacing” on page 62.
3. Before inserting a replacement module, note the alignment notches along the
bottom of the module and where it plugs into the slot. One notch is located in
the center of the gold connectors.
6 SurePOS 500 Model 514
Updated October, 2008
Installing the IBM SurePOS 500 Model 514
Figure 4. Memory module location
4. Touching only the top corners of the module, align the connector tabs and press
the module down firmly. The white tabs at the ends of the socket will close as
you insert the module. See Figure 5 on page 8.
Chapter 2. Installing the IBM SurePOS 500 Model 514 7
Installing the IBM SurePOS 500 Model 514
Figure 5. Memory module removal and insertion
5. Replace the rear inner metal cover.
6. Replace the rear cover (see “Rear cover – removing and replacing” on page
61).
Installing the MSR
Two types of MSRs can attach to the SurePOS 500 Series display:
Updated October, 2008
Retainer
The installation of either MSR is identical.
Note:
v Dual-sided, single-track MSR (RS-232 interface only)
v Three-track MSR (RS-232 or keyboard interface)
Before installing the three-track MSR, set the slide switch D in Figure 6 on
Note:
page 9 that is located on the MSR to the correct setting for either RS-232 or
keyboard interface. See Figure 6 on page 9.
1. Switch Off the power at the system unit.
2. Holding the MSR parallel to the side of the display, place the front edge of the
MSR so that the recesses on the MSR fit onto the plastic tabs on the rear
cover. Slide the MSR down to latch it into position. Be careful that you do not
pinch the cable.
3. Install the screw provided with the MSR, as shown in Figure 6 on page 9. Use
care not to overtighten the screw.
8 SurePOS 500 Model 514
Updated October, 2008
Installing the IBM SurePOS 500 Model 514
Figure 6. Installing the magnetic stripe reader (MSR)
4. Route the cable A in groove C and plug the cable connector to the rear
panel of the tablet.
The MSR default baud rate is 19 200 bps, 8 data bits, no parity bit, and 1 stop bit
(19200-8-N-1).
Installing the integrated customer display
Use the steps in this procedure to install the integrated customer display to the
system.
1. Remove the rear cover. See “Rear cover – removing and replacing” on page 61.
2. Remove the rear inner metal cover. See “Rear metal panel cover – removing
and replacing” on page 62.
3. Remove the top cover. See “Top cover – removing and replacing” on page 70.
Chapter 2. Installing the IBM SurePOS 500 Model 514 9
Installing the IBM SurePOS 500 Model 514
Updated October, 2008
Figure 7. Routing the integrated display cables
4. See Figure 7. Insert the integrated customer display cable into the hole (A ) in
the top of the unit.
5. Connect the cable to the system board location (B ) at the upper right.
10 SurePOS 500 Model 514
Updated October, 2008
Installing the IBM SurePOS 500 Model 514
Figure 8. Installing the integrated customer display
6. Snap the integrated customer display onto the top of the system unit in place of
the top cover.
7. Reinstall the rear inner metal cover and rear cover.
Installing the wireless adapter enclosure
To install the antenna enclosure to the display unit:
Figure 9. Assembling and installing the wireless adapter
1. First, assemble the antenna enclosure:
Chapter 2. Installing the IBM SurePOS 500 Model 514 11
Installing the IBM SurePOS 500 Model 514
a. See A in Figure 9 on page 11. With the antenna enclosure face down,
place the cable receptacle in the notches provided inside of the enclosure
and route the cable to the end of the unit.
b. Place the wireless adapter into the enclosure and plug into the receptacle.
c. See B in Figure 9 on page 11. Slide the back cover on the antenna
enclosure, ensuring that the cable is not pinched.
Figure 10. Installing the antenna enclosure
Updated October, 2008
2. Locate the holes on the top of the display and align the bottom of the
antenna-enclosure assembly with these holes.
3. See C in Figure 10. Insert the two screws into the back of the
antenna-enclosure assembly and tighten to fasten the unit to the top of the
display.
4. Route the cable down through the slot (D ) provided on the back of the display
and plug the end into one of the USB connectors at the rear of the tablet.
Note: Yo u may need to place the Model 514 display face down on a steady
surface to secure this connection.
Attaching the I/O cables
1. Remove the rear cover as described in “Rear cover – removing and replacing”
on page 61.
2. See Figure 3 on page 5 to view the connectors and for information on routing.
Connect the I/O cables.
3. Route the cables as instructed in “Routing and connecting cables to the rear
connector panel.”
Routing and connecting cables to the rear connector panel
This section explains how to connect cables to the rear connector panel. Use cable
ties if desired. Connect the cables in the lowest row first, then work upwards
connecting any additional cables.
Attention: All cables in the rear should be routed to the right of the AC power
cable, when facing the rear of the machine, as shown in Figure 11 on page 13.
12 SurePOS 500 Model 514
Updated October, 2008
Installing the IBM SurePOS 500 Model 514
Figure 11. Cable routing label
1. Connect the cables as shown in as shown in “Rear view and connectors” on
page 5. Signal cables must be routed to the right of the AC power cable, as
shown in Figure 11.
2. Secure the cables to the cable-tie bar with tie-warps if desired. Cut the end of
the tie-wraps flush so that no jagged edges are exposed.
Attention: The rear cover will not close properly if signal cables are routed to the
left of the AC power cable. See Figure 11 for routing.
3. For cables routed under the counter, install a cable tie around all rear connector
panel cables exiting through the hole. Allow sufficient length for cleaning and
servicing.
Chapter 2. Installing the IBM SurePOS 500 Model 514 13
Installing the IBM SurePOS 500 Model 514
Powering on and the LED states
1. Plug the power cord into the SurePOS 500 Model 514 and then plug into an
electrical outlet.
Figure 12. Location of power switch and screen brightness adjusting buttons
Updated October, 2008
2. Power on the system using the power switch (C in Figure 12). The power
light-emitting diode (LED) appears green.
3. Select the plus + (A ) or minus – (B ) buttons to adjust the screen brightness.
4. Verify that the system is operating correctly by checking the indicator lights
(LEDs) on the front of the touch screen.
Status/power indicator
HDD indicator
Using the setup utility
Follow these steps to start the Setup Utility:
v Switch the power ON.
v Press Del during POST when prompted, or tap the touch screen two times. Use
the keys listed in the legend bar at the bottom of the screen to make your
selections or exit from the current menu. The help window on the right side of
each menu displays the online help information for the currently selected item.
You can use either a keyboard or the touch screen to make selections.
On : Logic working correctly.
SourceACpower present and within
tolerance.
Off: The unit is powered off.
Blinking: System is executing POST code
On HDD is reading or writing
Off: No HDD activity
Blinking: HDD is reading or writing
Setup Utility allows you to observe information or make changes in following
The
areas:
v Standard CMOS Features
v Advanced BIOS Features
14 SurePOS 500 Model 514
Updated October, 2008
v Integrated Peripherals
v Power Management
v PnP/PCI Configurations
v PC Health Status
v Load Optimized Defaults
v Set Password
Calibrating the touch screen
Note: Use procedure for the DOS and Linux operating systems. For Windows
operating systems, use the Windows calibration utility. For additional
information, see the IBM SurePOS 500 Model 514 Operating System
Installation Guide .
To calibrate the touch screen:
1. Switch the power ON.
2. Touch the screen three times to enter the calibration mode.
3. Follow the instructions on the screen to calibrate the touch.
4. Exit and save your settings.
Installing the IBM SurePOS 500 Model 514
Chapter 2. Installing the IBM SurePOS 500 Model 514 15
Installing the IBM SurePOS 500 Model 514
Updated October, 2008
16 SurePOS 500 Model 514
Updated October, 2008
Chapter 3. Mounting the SurePOS 500 Model 514
Mounting the base plate on a countertop . . . . . . . . . . . . . . .20
Non-keyboard-integration tray mounting . . . . . . . . . . . . . . . .23
Countertop with non-keyboard-integration tray mounting . . . . . . . . .23
Installing filler panels without a printer . . . . . . . . . . . . . .28
Cash drawer . . . . . . . . . . . . . . . . . . . . . . . . .28
Keyboard-integration tray . . . . . . . . . . . . . . . . . . . . .33
Countertop and full-size cash drawer . . . . . . . . . . . . . . . .33
Mounting the integration tray to a countertop . . . . . . . . . . . .33
Installing additional peripheral devices . . . . . . . . . . . . . . . .42
Mounting a distributed customer display and APA display to a cash drawer 42
Installing IBM 4610 SureMark Models TF6 or TF7 printers . . . . . . . .44
Table 5 describes the various mounting configurations of the SurePOS 500 Model
514.
Table 5. Mounting configurations
To mount using the base to the
countertop, see “Mounting the
base plate on a countertop” on
page 20.
© Copyright IBM Corp. 2005, 2008 17
Mounting the SurePOS 500 Model 514
Updated October, 2008
Table 5. Mounting configurations (continued)
To mount to a countertop using
the non-keyboard-integration tray,
see “Countertop with
non-keyboard-integration tray
mounting” on page 23.
To mount on a cash drawer using
the non-keyboard-integration tray,
see “Cash drawer” on page 28.
18 SurePOS 500 Model 514
Updated October, 2008
Mounting the SurePOS 500 Model 514
Table 5. Mounting configurations (continued)
To mount on a countertop or cash
drawer using the
keyboard-integration tray, see
“Countertop and full-size cash
drawer” on page 33
Chapter 3. Mounting the SurePOS 500 Model 514 19
Mounting the SurePOS 500 Model 514
Updated October, 2008
Table 5. Mounting configurations (continued)
You can also mount the Model
514 to the optional mounting foot
and place on a cash drawer, see
“Mounting foot- removal and
replacement” on page 79.
Before mounting your system, first install any internal and external devices on the
unit. See “Installing the optional features” on page 6 for your installation
configuration requirements.
Mounting the base plate on a countertop
You can mount the SurePOS 500 Series free-standing base plate to a countertop
with two or four mounting screws. If you are routing the cables under the counter,
you can use the base plate as a pattern to cut out your counter or use the specific
mounting hole and cutout dimensions as shown in Figure 13 on page 21.
20 SurePOS 500 Model 514
Updated October, 2008
Mounting the SurePOS 500 Model 514
13.6 mm
(0.5 in.)
2.9 mm
(0.1 in.)
(2X) O 7.5 mm
(0.3 in.)
28 mm
(1.1 in.)
166 mm
(6.5 in.)
198 mm
(7.8 in.)
18 mm
(0.7 in.)
221.4 mm
(8.7 in.)
67.1 mm
(2.6 in.)
40.5 mm
(1.6 in.)
122 mm
(4.7 in.)
153.4 mm
(6.0 in.)
29.4 mm
(1.2 in.)
46 mm
(1.8 in.)
Figure 13. Base plate countertop dimensions
Route all cables (including the AC power cord) through the cable-access hole in the
base plate. If you are routing the cables on top of the counter, route all cables out
the rear of the system. Lay the cables flat along the countertop.
Chapter 3. Mounting the SurePOS 500 Model 514 21
Mounting the SurePOS 500 Model 514
To mount the system directly on a countertop:
Before you begin, acquire two mounting screws. These are not supplied.
Note:
1. Remove the rear cover.
2. Remove the cable-tie bar by loosening the thumbscrew.
3. Optionally, remove the power supply for easy access to the screws. See
“Power supply – removing and replacing” on page 68.
4. Use the SurePOS 500 Model 514 base plate as a pattern for drilling two
mounting-screw holes at location A in Figure 14. If you plan to route the
cables underneath the counter, use the base plate as a pattern to drill the
cable opening and for drilling the holes for the mounting screws.
5. Attach the system to the countertop with two mounting screws.
Updated October, 2008
A
Figure 14. Attaching the base foot to the countertop
6. Swing out the cable-tie bar by loosening the thumbscrew.
7. Connect the power cable to the power supply.
8. Connect the peripheral device cables to the appropriate ports on the rear
connector panel. Make the connections on the bottom row of the connector
panel first and work upward. Ensure that the cables are routed to the right of
the power cord.
For a diagram of the port layout, see “Routing and connecting cables to
Note:
the rear connector panel” on page 12.
9. Rotate the cable-tie bar back into place and tighten the thumbscrew.
10. Use tie-wraps to secure cables to the cable-tie bar, if desired.
11. Replace the rear cover.
12. Plug the AC power cord into an AC outlet.
13. After your installation is complete, switch ON the power to the SurePOS 500
Model 514 and verify that the system is operating correctly by checking the
indicator lights (LEDs) on the front of the touch screen. See “Powering on and
the LED states” on page 14.
14. Install your software. Refer to IBM SurePOS Model 514 Operating System
Installation Guide .
22 SurePOS 500 Model 514
Updated October, 2008
Mounting the SurePOS 500 Model 514
Non-keyboard-integration tray mounting
Some integration trays for countertop are designed to accommodate a keyboard
and cash drawers, and some are not. The procedures in this section are for
non-keyboard-integration tray mounting for the countertop and cash drawer. For
keyboard-integration tray mounting, go to “Countertop and full-size cash drawer” on
page 33.
Countertop with non-keyboard-integration tray mounting
Figure 15. Countertop with non-keyboard-integration tray mounting
The countertop integration tray can be used as a free-standing unit or secured to a
countertop using mounting screws. Use the countertop integration tray drawing that
comes with it as a pattern for drilling the four mounting holes and for the cable
opening, if you plan to route the cables through the countertop. Four screws (not
provided) are required to mount the integration tray to a countertop. For specific
mounting hole and cutout dimensions, see Figure 16 on page 24.
Chapter 3. Mounting the SurePOS 500 Model 514 23
Mounting the SurePOS 500 Model 514
Updated October, 2008
90 mm
(3.54 in.)
66.22 mm
(2.6 in.)
441.52 mm (17.38 in.)
149 mm
(5.87 in.)
128 mm
(5.04 in.)
66.22 mm
(2.6 in.)
7 mm
(0.28 in.)
340 mm
95 mm
(3.7 in.)
(13.39 in.)
260.16 mm
(10.24 in.)
40.72 mm
(1.6 in.)
45.76 mm
(1.8 in.)
343.02 mm (13.51 in.)
64.1 mm (2.52 in.)
Figure 16. Countertop integration tray pattern with display and countertop cutout on right side
Note: Acquire the four mounting screws before you begin this installation.
1. For a free-standing unit, ensure that the four rubber feet H are installed on
the bottom of the countertop integration tray (as shown in Figure 19 on page
26).
2. To secure the countertop integration tray to a countertop, perform the following
steps:
a. Detach the plastic fence from the countertop integration tray. To detach the
plastic fence:
1) Spread the rear sides away from the tray as shown in Figure 17.
Figure 17. Detaching the fence from the tray
2) Alternating from side to side, slide the plastic fence B about 7 mm
24 SurePOS 500 Model 514
(0.25 in.) until the plastic fence is detached from the metal integration
tray A , as shown in Figure 18 on page 25.
Updated October, 2008
Mounting the SurePOS 500 Model 514
B
A
Figure 18. Sliding the fence off of the integration tray
b. Drill the four mounting holes and cut a hole in the countertop for cables, if
needed. Use Figure 16 on page 24 or the openings in the integration tray
as a pattern for drilling mounting holes and a cable opening in the counter.
See Figure 19 on page 26 for reference.
c. Remove the four rubber feet located on the bottom of the integration tray.
See Figure 19 on page 26 for the location of the feet.
d. Attach the integration tray to the countertop using four mounting screws,
one at each corner of tray. The four mounting screws are not provided with
the kit. Use 60-mm (0.25-in.), pan-head screws.
e. Reattach the fence to the integration tray.
Chapter 3. Mounting the SurePOS 500 Model 514 25
Mounting the SurePOS 500 Model 514
Updated October, 2008
Figure 19. Overview of integration tray, SurePOS 500 Model 514, printer, and filler panels
Table 6. Countertop integration tray legend
A Fence G System filler panel
B SurePOS 500 Model 514 H Four rubber feet
C Mounting plate I Countertop integration tray
D 4610 SureMark Printer J Small filler panel
E Mounting plate for 4610 SureMark
printer
K Filler panel used when printer is
absent
F Center filler panel L Filler panel used when printer is
present
3. Remove the rear cover as shown in “Rear cover – removing and replacing” on
page 61.
4. Attach small filler panel J to the mounting plate C .
5. Remove the base plate and place the unit on the mounting plate C .
26 SurePOS 500 Model 514
Updated October, 2008
Mounting the SurePOS 500 Model 514
6. Attach the SurePOS 500 Model 514 and its mounting plate C to the right
side of the integration tray I as shown in Figure 19 on page 26. Slide the
front of the mounting plate under the appropriate pair of tabs on the tray and
secure the rear of the mounting plate to the tray with two thumbscrews.
7. Install the IBM 4610 SureMark Printer on the integration tray. Go to “Installing
IBM 4610 SureMark Models TF6 or TF7 printers” on page 44 for detailed
instructions on mounting plate installation and printer cable routing.
a. Attach the printer to its mounting plate as shown in Figure 38 on page 46.
b. Install the printer and the printer cables and route the cables as shown in
Figure 37 on page 46.
8. Connect the peripheral device cables to the appropriate ports on the rear
connector panel. Make the connections on the bottom row of the connector
panel first and work upward. Ensure that the cables are routed to the right of
the power cord.
For a diagram of the port layout, see “Routing and connecting cables to
Note:
the rear connector panel” on page 12.
9. Use tie-wraps to secure cables to the cable-tie bar, if desired.
10. Replace the rear cover.
11. Plug the AC power cord into an AC outlet.
12. Replace the SurePOS 500 Model 514 rear cover.
13. Install the filler panels after you route all the cables to your system.
a. Install the outer ends of the filler panels B into the integration tray. Notice
that the printer filler panel, shown on the right, is narrower than the system
filler panel. Also, the system filler panel has a bottom slot that allows you to
route the cables out the back.
b. Use the narrow filler panel A to lock the filler panels together between
the system and the printer.
A
B
Figure 20. Connecting filler panels
Note: Depending on your desired configuration, you could have unused filler
panels.
14. Plug the system and printer AC power cords into an AC outlet.
15. After your installation is complete, press the printer power switch under the
printer cover to power On the printer.
16. Switch ON the power to the SurePOS 500 Model 514. Verify that the system is
operating correctly by checking the indicator lights (LEDs) on the front of the
touch screen. See “Powering on and the LED states” on page 14.
Chapter 3. Mounting the SurePOS 500 Model 514 27
Mounting the SurePOS 500 Model 514
17. Install your software. Refer to IBM SurePOS Model 514 Operating System
Installation Guide.
Installing filler panels without a printer
For systems without a printer:
1. Install the mounting plate in the center of the base using the removable
thumbscrews. See Figure 19 on page 26.
2. Install printer panel G first and use filler panels K to lock in filler panel G
onto the tray.
Cash drawer
You can mount the SurePOS 500 Model 514 on a full-size cash drawer by first
installing an integration tray on the cash drawer. Follow these steps:
1. To mount the integration tray onto the cash drawer:
a. Tilt the integration tray forward, and slide the tabs into the slots near the
front of the drawer. Lay the tray down on the cash drawer.
b. Attach the cash drawer integration tray to the cash drawer by tightening
two M6x8 screws A at the rear of tray, as shown in Figure 21.
Updated October, 2008
Figure 21. Attaching the integration tray to cash drawer
A
28 SurePOS 500 Model 514
Updated October, 2008
Mounting the SurePOS 500 Model 514
2. To install the SurePOS 500 Model 514 on an integration tray:
a. Remove the rear cover.
b. Remove the base plate. See “Base plate - removal and replacement” on
page 77.
c. Attach the system base to the mounting plate B with the screws C , as
shown in Figure 22.
d. Open the rear cash drawer cover D by pushing in the two buttons located
on each side of the cash drawer. This provides access to the cash drawer
connector for cabling it to the system. You will also route cables inside the
cover through hole E and to the system.
C
B
E
D
Figure 22. Attaching a mounting plate to center of cash-drawer integration tray
3. For installations without a printer , install the mounting plate in the center of
the base using the removable thumbscrews. Place the filler panels on both
sides. See Figure 19 on page 26. Install printer panel G first and use filler
panels K to lock in filler panel G onto the tray.
4. Install the IBM 4610 SureMark printer on the integration tray with the SurePOS
500 Model 514. Go to “Installing IBM 4610 SureMark Models TF6 or TF7
printers” on page 44 for detailed instructions on printer cable routing, RS-232
printer switch settings, and mounting plate installation:
a. Plug the data and power cables into the printer, routing the data cable
toward the rear connector panel as shown in Figure 37 on page 46.
Chapter 3. Mounting the SurePOS 500 Model 514 29
Mounting the SurePOS 500 Model 514
b. Attach the SurePOS 500 Series base mounting plate A to the right side
of the integration tray. Slide the front of the plate under the appropriate pair
of tabs on the integration tray. Secure the rear of the plate to the tray with
two thumbscrews as shown in Figure 23.
Updated October, 2008
B
C
A
Figure 23. Attaching mounting plate to the cash drawer integration tray
c. Attach the printer base mounting plate C to the integration tray. Slide the
front of the plate under the appropriate pair of tabs on the integration tray.
Secure the rear of the plate to the tray with two thumbscrews.
d. Attach the printer B to the printer base mounting plate by sliding it onto
the two tabs until it locks in place.
5. Plug the cash-drawer cable into the cash drawer and route it under the
cable-tie bar to the rear connector panel.
6. Plug the data and power cables into the printer, routing the data cable toward
the rear connector panel.
7. Route all cables through the hole at the center rear of the cash drawer. Then
route the cables through the rear of the system, laying them flat on top of the
cash-drawer integration tray.
30 SurePOS 500 Model 514
Updated October, 2008
Mounting the SurePOS 500 Model 514
8. If you are installing a distributed-character display or an all points addressable
(APA) display, see “Mounting a distributed customer display and APA display to
a cash drawer” on page 42.
9. Connect the peripheral cables to the appropriate ports on the rear connector
panel. See “Routing and connecting cables to the rear connector panel” on
page 12.
Note: If you are installing a distributed-character display, route the cable
through the unattached rear modesty panel C in Figure 24 on page
32.
10. Use tie-wraps to secure cables to the cable-tie bar. Be sure to run cables to
the right of the power cable when viewed from the rear.
11. Replace the rear cover.
12. Install the filler panels after you route all the cables to your system. Note that
filler panel A locks filler panels B onto the tray. Install the filler panels after
you have routed all of the cables.
a. Install the outer ends of the filler panels B into the integration tray. Notice
that the printer filler panel, shown on the right, is narrower than the system
filler panel. Also, the system filler panel has a bottom slot that allows you to
route the cables out the back.
b. Use the narrow filler panel A to lock the filler panels together between
the system and the printer.
Depending upon your desired configuration, you could have unused
Note:
filler panels.
13. Tilt the modesty cover C so the front hooks attach to the tray; then push
down until the cover snaps into place.
Chapter 3. Mounting the SurePOS 500 Model 514 31
Mounting the SurePOS 500 Model 514
Updated October, 2008
Figure 24. Attaching filler panels and the rear modesty cover
14. Attach the distributed customer display D to the cash drawer with two
thumbscrews F and snap the entire unit into place at the rear of the tray.
15. Close the cash-drawer rear cover.
16. Plug the AC power cords for the printer and the system into an AC outlet.
17. After your installation is complete, press the printer power switch under the
printer cover to power on the printer.
18. Switch ON the power to the SurePOS 500 Model 514. Verify that the system is
operating correctly by checking the indicator lights (LEDs) on the front of the
system. See “Powering on and the LED states” on page 14.
19. Install your software. Refer to IBM SurePOS Model 514 Operating System
Installation Guide .
32 SurePOS 500 Model 514
Updated October, 2008
Keyboard-integration tray
This section describes how to install a keyboard tray with the SurePOS 500 Model
514 .
Countertop and full-size cash drawer
Mounting the SurePOS 500 Model 514
Figure 25. Full-size keyboard-integration tray on a countertop
The full-size keyboard-integration tray can be used as a free-standing unit, secured
to a countertop using mounting screws or mounted to a cash drawer. The SurePOS
500 Model 514 is mounted with the 4610 SureMark printer using the full-size
keyboard-integration tray.
Important
Devices such as the printer, integrated character display, and keyboard are
mounted the same way when the full-size keyboard-integration tray is used for
a countertop or cash drawer mount. Therefore, the instructions for the
countertop and cash drawer mount have been combined.
Mounting the integration tray to a countertop
Use the countertop keyboard-integration tray as a pattern for drilling the four
mounting holes and for the cable opening, if you plan to route the cables through
the countertop.
Note: Four screws (not provided) are required to mount the integration tray to a
countertop.
1. Prepare the SurePOS 500 Model 514 to mount to the keyboard-integration
tray:
Chapter 3. Mounting the SurePOS 500 Model 514 33
Mounting the SurePOS 500 Model 514
a. Remove the rear cover.
Updated October, 2008
Notes:
1) If you are routing cables underneath the counter, route them through
the cable-access hole in the counter.
2) If you are routing cables on top of the counter, route them out the back
of the system. Lay them flat along the countertop.
2. For a free-standing unit, ensure that the four rubber feet A are installed on
the bottom of the countertop keyboard integration tray (as shown in Figure 26
on page 35).
3. To secure the full-size keyboard-integration tray to a countertop , perform
the following steps:
a. Remove the fence E from the countertop keyboard-integration tray by
removing the screws as shown in Figure 26 on page 35.
b. Drill the four mounting holes and cut a hole in the countertop for cables if
needed. Use the openings in the integration tray as a pattern for drilling
mounting holes and a cable opening in the counter.
c. Remove the rubber feet A located on the bottom of the integration tray.
See Figure 26 on page 35 for location of feet.
d. Attach the keyboard-integration tray to the countertop using four mounting
screws, one at each corner of tray. The four mounting screws are not
provided with the kit. Use 60-mm (0.25-in.) pan-head screws.
e. Reattach the fence E to the tray with the six small screws.
34 SurePOS 500 Model 514
Updated October, 2008
Mounting the SurePOS 500 Model 514
E
D
C
B
A
Figure 26. Countertop keyboard-integration tray assembly
Table 7. Countertop integration tray legend
A Four rubber feet D Mounting plate
B keyboard-integration tray E Fence
C Insulator plate
4. Prepare the SurePOS 500 Model 514 to mount to the keyboard-integration
tray:
a. Remove the rear cover.
Notes:
1) If you are routing cables underneath the counter, route them through
the cable-access hole in the counter.
Chapter 3. Mounting the SurePOS 500 Model 514 35
Mounting the SurePOS 500 Model 514
2) If you are routing cables on top of the counter, route them out the back
of the system. Lay them flat along the countertop.
5. Remove the rear cover on the cash drawer. While pressing in on the two
buttons located on the sides of the cash drawer, pull back on the rear cover
back to remove it. Discard this rear cover. A new rear cover is used for
installation of the keyboard integration kit.
6. Install the keyboard-integration tray on a cash drawer:
Updated October, 2008
G
F
E
D
B
A
C
Figure 27. Installing the keyboard-integration tray on a cash drawer
a. Tilt the integration tray down so the three tabs B align with the three tab
holes C on the cash drawer as shown in Figure 27. Set the integration
tray down on the cash drawer while aligning the screw holes D with holes
on the cash drawer.
b. Secure the integration tray to the cash drawer with two screws at location
D .
7. Place the plastic insulator plate E on the integration tray while aligning the
cutout and the four screw holes.
8. Attach the mounting plate F to the integration tray with four plastic washers
and screws as shown in Figure 27.
9. Attach the fence G to the integration tray with six small screws.
36 SurePOS 500 Model 514
Updated October, 2008
Mounting the SurePOS 500 Model 514
10. Remove the base plate. See “Base plate - removal and replacement” on page
77.
11. Attach the SurePOS 500 Model 514 to the mounting plate as shown in
Figure 28. Slide the unit from the back toward the front until the frame fits into
the tabs B , and the screws A and mounting holes C are lined up. Tighten
the two base-bracket screws.
Figure 28. Installing the SurePOS 500 Model 514 onto the integration tray
12. Install the IBM 4610 SureMark printer on the integration tray, by performing the
following steps:
Note:
See the 4610 SureMark Point-of-Sale Printers User’s Guide for detailed
information about switch settings and cabling for the printer.
Chapter 3. Mounting the SurePOS 500 Model 514 37
Mounting the SurePOS 500 Model 514
Updated October, 2008
Figure 29. Installing the 4610 printer onto the integration tray
Table 8. 4610 SureMark printer on a full-size keyboard-integration tray legend
A Printer stand for the 4610 Models TF6 and TF7 printers
B 4610 Models TF6 and TF7 printers (small footprint)
C 4610 Models TG3, TG4 and TG5 printers
a. Install the printer cables and route the cables as shown in Figure 37 on
page 46.
v For the small-footprint 4610 SureMark Models TG3, TG4 and TG5
printers B , first insert the plastic printer base A onto the integration
tray and then place the printer into the printer base.
v For the large-footprint 4610 SureMark Model TG3 and TG4 printers,
place the printer directly onto the integration tray.
To install the keyboard, perform the following steps. See Figure 30 on page 39
13.
for callout locations:
38 SurePOS 500 Model 514
Updated October, 2008
Mounting the SurePOS 500 Model 514
Figure 30. Installing the keyboard onto the integration tray
a. Attach the keyboard cable A to the IBM PS/2® port on the rear connector
panel.
b. Place the keyboard on the integration tray while pushing the excess
keyboard cable back under the filler panel.
14. Prepare the distributed customer display to be installed on an integration tray.
a. Route the distributed customer display cable through the mounting post
(and post extension, if used) and plug the cable into the display.
Figure 31. Attaching the distributed customer display cable
b. Attach the character display’s top to its post by pressing the display down
To install a distributed customer display or an APA display, perform the
15.
following steps:
on the post until it snaps into place.
Chapter 3. Mounting the SurePOS 500 Model 514 39
Mounting the SurePOS 500 Model 514
Updated October, 2008
Figure 32. Installing the distributed customer display onto the integration tray
a. Route the display cable F through hole D , as shown in Figure 32. You
might need to place the display on its side to connect the display cable to
the system unit rear connector panel.
b. Route the display cable to the rear connector panel, passing it under the
cable-tie bar, and plug it into the 15-pin serial connector, as shown in “Rear
view and connectors” on page 5.
c. Attach the distributed customer display A to the cash drawer at location
B with two thumbscrews C.
Plug the AC power cord to the power supply.
16.
17. Connect the peripheral cables to the appropriate ports on the SurePOS 500
Model 514 rear connector panel. Make the connections on the bottom row of
the panel first and work upward. See “Routing and connecting cables to the
rear connector panel” on page 12.
Notes:
a. If you are routing the cables under the counter, route all cables (including
the AC power cord) through the cable-access hole.
b. If you are routing the cables on top of the counter, route all cables out the
rear of the system. Lay the cables flat along the countertop.
Use tie-wraps to secure cables to the integration tray.
18.
19. Replace the rear cover and install the rear filler panel.
20. Attach the cash-drawer rear cover by aligning the tabs with the buttons, and
push in on the cover.
21. Plug the system and printer AC power cords into an AC outlet.
22. After your installation is complete, press the printer power switch under the
printer cover to power on the printer.
40 SurePOS 500 Model 514
Updated October, 2008
Mounting the SurePOS 500 Model 514
23. Switch ON the power and verify that the system is operating correctly by
checking the indicator lights (LEDs) on the front of the touch screen. See
“Powering on and the LED states” on page 14.
24. Install your software. Refer to IBM SurePOS Model 514 Operating System
Installation Guide .
Chapter 3. Mounting the SurePOS 500 Model 514 41
Installing additional peripheral devices
Updated October, 2008
Installing additional peripheral devices
Attention: Before you use the following procedures to install additional peripheral
devices, see Appendix D, “Safety information,” on page 123.
Mounting a distributed customer display and APA display to a cash
drawer
The SurePOS 500 Series provides a powered, 15-pin, serial port for attaching a
distributed customer display, APA character-graphic display, or other device
requiring a powered serial connection. The SurePOS 500 Series distributed
customer display is mounted behind the cash-drawer modesty panel. It can also be
mounted to a countertop with customer-provided hardware. Use these instructions
to mount a character display to a cash drawer.
1. Prepare the system for installation of the distributed customer display.
a. Switch OFF the power at the system unit.
b. Remove the SurePOS 500 Series rear cover (see “Rear cover – removing
and replacing” on page 61) to access the rear connector panel.
Prepare the distributed customer display to be installed on an integration tray.
2.
a. Route the distributed customer display cable through the mounting post (and
post extension, if used) and plug the cable into the display, as shown in
Figure 33.
Figure 33. Attaching the distributed customer display cable
b. Attach the character display top to its post by pressing the display down on
the post until it snaps into place.
Go to the appropriate procedure for a non-keyboard integration tray or keyboard
3.
integration tray to complete the installation of the distributed customer display:
v For installation of a distributed customer display on a non-keyboard
integration tray, go to Step 4 on page 43.
v For installation of a distributed customer display on a keyboard integration
tray, go to Step 5 on page 44.
42 SurePOS 500 Model 514
Updated October, 2008
Installing additional peripheral devices
4. To install a distributed customer display D on a non-keyboard integration tray,
perform the following steps:
a. Remove the filler panels A and B (two) and the rear modesty panel C
from the integration tray, as shown in Figure 34.
Figure 34. Attaching the distributed customer display to the system unit
b. Remove one of the two plugs E in the rear modesty panel. Figure 34
shows one plug removed.
c. Route the character display cable through the hole in the modesty panel.
You may need to lay the display on its side to connect the display cable to
the rear connector panel.
d. Route the character display cable to the rear connector panel. Plug it into
the 15-pin serial connector, as shown in “Rear view and connectors” on
page 5.
e. Reinstall the rear cover of the SurePOS 500 Model 514 (see “Rear cover –
removing and replacing” on page 61).
f. Reinstall the filler panels B , and then install A , as shown in Figure 34.
g. Attach the post, through the modesty cover C to the cash drawer with 2
thumbscrews F . Snap the entire unit into place at the rear of the tray.
Chapter 3. Mounting the SurePOS 500 Model 514 43
Installing additional peripheral devices
5. To install a distributed customer display on a keyboard integration tray, perform
the following steps:
a. Route the character display cable through the hole behind mounting post as
shown in Figure 35. You might need to lay the display on its side to connect
the display cable to the system unit rear connector panel.
Updated October, 2008
Figure 35. Installing the distributed customer display onto the keyboard integration tray
b. Route the distributed customer display cable F to the rear connector
panel, passing it under the cable-tie bar. Plug it into the 15-pin serial
connector, as shown in “Rear view and connectors” on page 5.
c. Attach the distributed customer display A to the cash drawer mounting
post with two thumbscrews C . Snap the entire unit into place at the rear of
the tray, as shown in Figure 35.
Installing IBM 4610 SureMark Models TF6 or TF7 printers
Note: Service for the IBM SurePOS Model 4951, Model 514 includes the IBM 4610
SureMark printer.
The IBM 4610 SureMark Model TF6 and TF7 (4610 TF6 or TF7) are the smaller
4610 models that contain only a thermal customer receipt station. These models do
not support document printing. For detailed information about these printers, see
the IBM 4610 SureMark Point-of-Sale Printers User’s Guide .
The 4610 TF6 or TF7 can be installed as a freestanding unit, attached to a
countertop integration tray, or attached to a cash drawer integration tray. Attaching
the 4610 TF6 or TF7 to a non-keyboard integration tray is different than attaching it
to a keyboard integration tray:
v For the non-keyboard integration tray, the 4610 TF6 or TF7 is attached to a
mounting plate and then attached to the non-keyboard integration tray.
44 SurePOS 500 Model 514
Updated October, 2008
Installing additional peripheral devices
v For the keyboard integration tray, the 4610 TF6 or TF7 is set into a plastic printer
base and then set on the keyboard integration tray.
36 shows the 4610 TF6 or TF7 printer connectors.
Figure
A
B
C
E
D
Figure 36. 4610 TF6 or TF7 printer connector locations
A Power supply port (RS-232 only) D Cash drawer connector
B RS-232 port or Powered USB port E RS-232 mode switch
C (Not used on the SurePOS 500 Series)
To install the 4610 TF6 or TF7 printer, perform the following steps:
1. Switch OFF the power at the system unit.
2. Remove the SurePOS 500 Model 514 rear cover (see “Rear cover – removing
and replacing” on page 61).
3. Remove the SurePOS 500 Model 514 power supply (see “Power supply –
removing and replacing” on page 68) to get access to the SurePOS 500 Model
514 rear connector panel. See “Rear view and connectors” on page 5 for rear
connector port assignment.
4. Check the printer RS-232 mode-switch setting for the printer. It is near the rear
cable connections. See E in Figure 36 for switch location. For switch settings,
see the IBM 4610 SureMark Point-of-Sale Printers User’s Guide .
5. Connect and route the RS-232 communication cable or Powered USB cable A
and the power supply cable B as shown in Figure 37 on page 46.
Chapter 3. Mounting the SurePOS 500 Model 514 45
Installing additional peripheral devices
Figure 37. Attaching and routing the cables to the printer.
6. Connect any other signal cables for I/O devices to the correct ports.
7. If you are installing a freestanding printer, route the cables to the rear connector
panel on the SurePOS 500 Series system unit. Pass the cables under the
cable-tie bar, and plug it into one of the three standard serial ports, as shown in
“Rear view and connectors” on page 5.
8. Go to the appropriate procedure for non-keyboard integration tray or keyboard
integration tray mounting of the 4610 TF6 or TF7 printer:
v If you are installing a 4610 TF6 or TF7 printer on a non-keyboard integration
tray, continue with Step 9.
v If installing a 4610 TF6 or TF7 printer on a keyboard integration tray, continue
with Step 12 on page 37.
To install a 4610 TF6 or TF7 printer on a non-keyboard integration tray, perform
9.
the following steps:
a. Attach the printer mounting plate to the bottom of the printer. The mounting
plate slides into the two bottom slots of the printer.
Updated October, 2008
C
A
B
Figure 38. Attaching the 4610 TF6 or TF7 printer mounting plate for a non-keyboard
integration tray
b. The procedure for mounting the printer to a non-keyboard integration tray is
the same for countertop or cash drawer. With the mounting plate attached to
the printer, slide the front of the printer mounting plate into the slots located
46 SurePOS 500 Model 514
Updated October, 2008
Installing additional peripheral devices
toward the front of the integration tray. Secure the printer by tightening the
two thumbscrews on the mounting plate to the tray.
c. Route the RS-232 cable A to the rear connector panel of the system unit
as shown in Figure 39. Plug it into one of the three standard serial ports on
the system unit.
d. Route the printer power cord B toward the system and out through the
hole in the integration tray, as shown in Figure 39.
When routing the printer and power cables, make sure that the
Note:
cables are routed inside the mounting plate screws to enable correct
installation of the filler panels.
A
Figure 39. 4610 TF6 or TF7 cable routing
B
Chapter 3. Mounting the SurePOS 500 Model 514 47
Installing additional peripheral devices
Updated October, 2008
48 SurePOS 500 Model 514
Updated October, 2008
Chapter 4. Troubleshooting common problems
This section describes several common problems and explains what to do.
Table 9. Symptoms and actions
If the problem is... Here’s what to do.
No green power light on the
tower unit.
1. Ensure that the system unit is plugged into a working
electrical outlet and replug the power cable at the power
supply.
2. Verify that the display cable is plugged properly into the
display and into the system board.
3. Verify the power cable is plugged into the system board
connectors P1 and P2.
4. Replace the power supply. See “Power supply –
removing and replacing” on page 68.
5. Replace the system board. See “System board –
removing and replacing” on page 66.
Operator display exhibits the
following conditions (with the
green LED on):
v Blank screen
v No cursor available
v Screen is unreadable
v Other display problems
1. Adjust the brightness control at the bottom right side of
the display.
2. Ensure that the operator display cable is securely
connected.
3. Switch unit off and back on.
4. Run the operator display test using the diagnostic USB
memory key.
5. Open the tablet and check that all of the cable
connections are secure.
6. Replace the LCD assembly. See “LCD assembly -
removal and replacement” on page 59.
7. If condition persists, replace the tablet card. See “Control
card - removal and replacement” on page 57.
8. If condition persists, replace the system board. See
“System board – removing and replacing” on page 66.
Operator display backlight:
dark, dim, or partially lit.
1. Adjust the brightness using the button located on the
front of the display.
2. Ensure operator display cable is securely attached under
display tablet and at system board.
3. Open the tablet and check that all of the cable
connections are secure. Reboot the system.
4. If only half of the display is lit, replace the LCD assembly.
See “LCD assembly - removal and replacement” on page
59.
5. If condition persists, replace the system board. See
“System board – removing and replacing” on page 66.
6. If condition persists (the operator display backlight is dark
dim or partially lit); however, the HDD light shows activity;
and the POST bleeps completion upon reboot, replace
the LCD assembly. See “LCD assembly - removal and
replacement” on page 59.
© Copyright IBM Corp. 2005, 2008 49
Troubleshooting common problems
Table 9. Symptoms and actions (continued)
Cash drawer does not open
when cash drawer key is
turned to the open position.
Cash drawer does not stay
closed.
Cash drawer does not open or
close smoothly, or appears to
be binding.
Cash drawer not opening
Cash drawer does not open
when performing store
transactions or running cash
drawer tests, but it opens
when the cash drawer key is
turned to the open position.
Updated October, 2008
1. Replace the keylock insert if the lock does not turn with
the key. See “Removing and replacing the keylock insert”
on page 84.
2. Gently pull the drawer open while holding the key turned
to the open position to determine if the slide assembly is
binding. Look for items that may cause binds, such as
pens or paper clips. Replace the slide assembly if
necessary.
3. Replace the cam, pawl, and spring kit. See “Removing
and replacing components of the latch and sensor
assembly” on page 83.
4. Check for a bent actuator rod. Replace the actuator rod if
necessary.
1. Make sure that the keylock is not bound in the open
position. Replace the keylock if necessary. See
“Removing and replacing the keylock assembly” on page
82.
2. Replace the cam, pawl, and spring kit. See “Removing
and replacing components of the latch and sensor
assembly” on page 83.
3. Replace the latch and the sensor assembly. See
“Removing and replacing the latch and sensor assembly”
on page 83.
4. Replace the cash drawer. See “Removing and replacing
a full-size drawer” on page 79.
5. Replace the system board. See “System board –
removing and replacing” on page 66.
1. Look for items that could cause binding. Pens or paper
clips trapped between the drawer and cover or the
drawer and base could cause binding.
2. Compact drawer only: Remove the drawer and the rollers
at the rear of the drawer and at the front of the base.
Replace the rollers if necessary.
3. Determine if the slide assembly in the base is binding.
Replace the slide assembly if necessary.
1. Run the Setup Utility to make sure that IBM cash drawer
setting is enabled.
2. Ensure that the cash drawer cable is securely connected.
3. Replace the cash drawer cable.
4. Replace the latch and sensor assembly. See “Removing
and replacing the latch and sensor assembly” on page
83.
5. Replace the system board. See “System board –
removing and replacing” on page 66.
1. Replace the latch and the sensor assembly. See
“Removing and replacing the latch and sensor assembly”
on page 83.
2. Replace the cash drawer cable.
3. Replace the system board. See “System board –
removing and replacing” on page 66.
50 SurePOS 500 Model 514
Updated October, 2008
Table 9. Symptoms and actions (continued)
The status displayed by the
cash drawer tests does not
match the physical status of
the cash drawer being tested.
For example, the test
indicates that cash drawer A is
closed when cash drawer A is
1. Replace cable.
2. Replace the latch and the sensor assembly. See
“Removing and replacing the latch and sensor assembly”
on page 83.
3. Replace the planar board. See “System board –
removing and replacing” on page 66.
actually open.
Touch screen not working.
1. Ensure operator display cable is securely attached under
display tablet and at system board.
2. Run the touch screen test using the diagnostic USB
memory key.
3. Reinstall touch driver.
4. Before you replace any components, check the cables
connectors inside of the display tablet. Reboot and
exercise the touch screen action.
5. Replace the tablet touch card. See “Tablet touch card -
removal and replacement” on page 58.
6. If condition persists, replace the front bezel assembly
(touch screen assembly). See “Front bezel assembly -
removing and replacing” on page 60.
7. If condition persists, replace the system board. See
“System board – removing and replacing” on page 66.
PS/2 keyboard does not work
or only some keys work.
1. Ensure that only one keyboard is attached to either side
or rear connectors.
2. Ensure that the keyboard cable is securely connected.
3. Move your fingers across the keys, making sure that no
keys are stuck.
4. Ensure that you are on a screen that allows typing. Some
screens do not allow you to type on them.
5. Run the keyboard test from the diagnostic USB memory
key.
6. Replace the keyboard.
Magnetic stripe reader (MSR)
not reading.
1. Check the three-track MSR dip switch settings for either
RS232 or keyboard interface.
2. Run Setup and check the setting in the MSR serial port.
3. Ensure that the MSR cable is securely connected.
4. Run the MSR test using the diagnostic USB memory key.
5. Reset to factory defaults by pressing the Reset button
with a paper clip. The MSR must be removed temporarily
from the side of the tablet to access the reset button.
Leave the MSR cable connected, and the unit powered
ON when pressing the Reset button.
6. Replace the MSR.
Fan continues running after
This is normal operation with power supplies.
system has been powered Off.
Troubleshooting common problems
Obtaining diagnostic and service information
Depending upon your model, you can obtain service and diagnostic information
from the support Web site: www.ibm.com/solutions/retail/store. Then click Support .
Chapter 4. Troubleshooting common problems 51
Updated October, 2008
52 SurePOS 500 Model 514
Updated October, 2008
Chapter 5. Removing and replacing FRUs
Before you begin . . . . . . . . . . . . . . . . . . . . . . . .54
Handling static-sensitive devices . . . . . . . . . . . . . . . . .54
Display tablet components . . . . . . . . . . . . . . . . . . . . .55
Display tablet – removing and replacing . . . . . . . . . . . . . . .55
Display tablet back cover . . . . . . . . . . . . . . . . . . .55
Display tablet cable – removing and replacing . . . . . . . . . . .56
Control card - removal and replacement . . . . . . . . . . . . . .57
Control card EMC shield - removal and replacement . . . . . . . . . .57
Control card button protector - removal and replacement . . . . . . . .57
Backlight card - removal and replacement . . . . . . . . . . . . . .58
Tablet touch card - removal and replacement . . . . . . . . . . . . .58
LCD assembly - removal and replacement . . . . . . . . . . . . . .59
Front bezel assembly - removing and replacing . . . . . . . . . . . .60
Rear tower components . . . . . . . . . . . . . . . . . . . . .61
Rear cover – removing and replacing . . . . . . . . . . . . . . .61
Rear metal panel cover – removing and replacing . . . . . . . . . . .62
Cable-tie bar – removing and replacing . . . . . . . . . . . . . . .63
Rear connector panel (tailgate) with fan – removing and replacing . . . . .64
Removing the fan . . . . . . . . . . . . . . . . . . . . . .65
System board – removing and replacing . . . . . . . . . . . . . .66
Update system software . . . . . . . . . . . . . . . . . . .67
System-board jumper location and settings . . . . . . . . . . . .67
System-board battery – removing and replacing . . . . . . . . . . .68
Memory modules – removing and replacing . . . . . . . . . . . . .68
Power supply – removing and replacing . . . . . . . . . . . . . . .68
To p cover – removing and replacing . . . . . . . . . . . . . . . . .70
Tower center cover – removing and replacing . . . . . . . . . . . . .71
Side covers – removing and replacing . . . . . . . . . . . . . . . .72
Front tower components . . . . . . . . . . . . . . . . . . . . .73
HDD cover – removing and replacing . . . . . . . . . . . . . . .73
HDD cover clips – removing and replacing . . . . . . . . . . . . .74
Hinge assembly – removing and replacing . . . . . . . . . . . . . .75
HDD and bracket – removing and replacing . . . . . . . . . . . . .76
HDD cables – removing and replacing . . . . . . . . . . . . . .77
Base plate - removal and replacement . . . . . . . . . . . . . . . .77
Mounting foot- removal and replacement . . . . . . . . . . . . . . .79
Integrated customer display – removing and replacing . . . . . . . . . .79
Cash drawer FRUs – removing and replacing . . . . . . . . . . . . .79
Full-size cash drawer FRUs – removing and replacing . . . . . . . . .79
Removing and replacing a full-size drawer . . . . . . . . . . . . .79
Removing and replacing a full-size slide assembly . . . . . . . . . .80
Common cash-drawer FRUs – removing and replacing . . . . . . . . .81
Removing and replacing the top cover . . . . . . . . . . . . . .81
Removing and replacing the keylock assembly . . . . . . . . . . .82
Removing and replacing the latch and sensor assembly . . . . . . . .83
Removing and replacing components of the latch and sensor assembly 83
Removing and replacing the keylock insert . . . . . . . . . . . . .84
Removing and replacing the blank lock insert . . . . . . . . . . . .85
This chapter contains the FRU removal and replacement procedures and is
organized by component location.
© Copyright IBM Corp. 2005, 2008 53
Removing and replacing FRUs
Before you begin
Always practice safety first. Before removing the back cover (or performing any
removal procedures), follow these steps:
1. Turn off power.
2. Remove the power cable.
3. Place the unit on a sturdy surface.
4. Review the Appendix D, “Safety information,” on page 123.
Handling static-sensitive devices
Attention: Static electricity can damage electronic devices and your system. To
avoid damage, keep static-sensitive devices in their static protective bags until you
are ready to install them.
To reduce the possibility of electrostatic discharge, observe the following
precautions:
v Limit your movement. Movement can cause static electricity to build up around
you.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed printed circuitry.
v Do not leave the device where others can handle and possibly damage the
device.
v While the device is still in its anti-static bag, touch it and your finger to an
unpainted metal part of the system unit for at least 2 seconds. (This action
removes static electricity from the package and from your body.)
v Remove the device from its package and install it directly into your system,
without putting it down. If it is necessary to put the device down, place it onto its
static-protective bag. (If your device is an adapter, place it component side up.)
Do not place the device onto the cover of the system or onto a metal table.
v Take additional care when handling devices during cold weather because heating
reduces indoor humidity and increases static electricity.
Updated October, 2008
54 SurePOS 500 Model 514
Updated October, 2008
Display tablet components
This section describes how to remove the display tablet and its FRU components.
Components of the tablet are available for field replacement, but the entire
Note:
tablet is not a FRU.
Display tablet – removing and replacing
Refer to Figure 40.
1. Tilt the tablet back and loosen the two thumbscrews (A in Figure 40 and
Figure 41 on page 56) under the tablet.
2. Disconnect the cable (by squeezing on either side) from the bottom rear.
3. Lift the tablet off the base.
Removing and replacing FRUs
Figure 40. Display tablet, remove and replace
To replace, reverse this procedure.
Display tablet back cover
1. Remove the tablet from the base as described above in “Display tablet –
removing and replacing.”
Chapter 5. Removing and replacing FRUs 55
Removing and replacing FRUs
Updated October, 2008
Figure 41. Removing the tablet back cover
2. With the tablet face down on a sturdy surface, loosen the three screws along
the bottom edge of the tablet. See B in Figure 41.
3. If installed, remove the antenna cover.
4. Using both hands, lift the base rear upward and tilt it at an angle to remove.
Display tablet cable – removing and replacing
1. Remove the tablet. See “Display tablet – removing and replacing” on page 55.
2. Disconnect the cable from the bottom rear of the tablet.
3. Remove the HDD front cover as described at “HDD cover – removing and
replacing” on page 73.
4. Disconnect the cable clamps holding the tablet cable.
5. Remove the rear cover as described at “Rear cover – removing and replacing”
on page 61.
6. Remove the power supply as described at “Power supply – removing and
replacing” on page 68.
7. Disconnect the connector from the system board.
8. Remove the base plate. See “Base plate - removal and replacement” on page
77.
9. Pull the cable free from the plastic guide in the frame.
56 SurePOS 500 Model 514
Updated October, 2008
To replace, reverse this procedure.
Control card - removal and replacement
1. Remove the tablet as described in “Display tablet – removing and replacing” on
page 55.
2. Remove the tablet rear as described in “Display tablet back cover” on page 55.
3. Remove the screws securing the control (button) card (B in Figure 42).
4. Carefully lift the card from beneath the tab and lift it from the button post.
5. Disconnect the cable from the control card.
Removing and replacing FRUs
Figure 42. Removing the control card
6. To replace, reverse these procedures, noting to position the card on the
alignment pin and align with metal EMC shield.
Control card EMC shield - removal and replacement
1. Remove the control card as described in “Control card - removal and
replacement.”
2. Remove the screw holding the control card EMC shield (A in Figure 42).
3. Slide the control card EMC shield to the right and lift to remove.
4. To replace, reverse these procedures.
Control card button protector - removal and replacement
1. Remove the tablet rear as described in “Display tablet back cover” on page 55.
2. Using a flat-bladed screwdriver, press inward on one end-button and lift outward
to remove.
3. To replace, reverse these procedures, noting to angle the assembly such that
the control buttons match the button holes.
Chapter 5. Removing and replacing FRUs 57
Removing and replacing FRUs
Backlight card - removal and replacement
1. Remove the tablet as described in “Display tablet – removing and replacing” on
page 55.
2. Remove the tablet rear as described in “Display tablet back cover” on page 55.
Updated October, 2008
Figure 43. Location of EMC shields and common screw
3. Remove the backlight EMC shield (B in Figure 43) by removing the common
screw (A ) securing both the backlight and touch card EMC shield.
4. Slide the shield forward and lift to remove.
5. Disconnect the cables from the backlight card.
6. Remove the two screws holding the card and lift to remove.
7. To replace, reverse these procedures.
Tablet touch card - removal and replacement
1. Remove the tablet as described in “Display tablet – removing and replacing”
on page 55.
2. Remove the tablet rear as described in “Display tablet back cover” on page 55.
3. Remove the common screw (see A in Figure 43) securing both the backlight
EMC shield and the tablet touch EMC shield.
58 SurePOS 500 Model 514
Updated October, 2008
Removing and replacing FRUs
Figure 44. Removing the tablet touch card
4. See Figure 44. Lift off the backlight card EMC shield and set aside.
5. Disconnect the tablet touch card connector.
6. Remove the tablet EMC shield (C in Figure 43 on page 58) by removing the
remaining screw.
7. Slide the tablet EMC shield downward and lift to remove.
8. Disconnect the remaining cables attached to the card.
9. Remove the four captured screws and lift out the tablet touch card.
10. To replace, reverse these procedures.
LCD assembly - removal and replacement
1. Remove the tablet as described in “Display tablet – removing and replacing” on
page 55.
2. Remove the tablet rear as described in “Display tablet back cover” on page 55.
3. Unplug the connector from the control card.
Chapter 5. Removing and replacing FRUs 59
Removing and replacing FRUs
Updated October, 2008
Figure 45. Removing the LCD assembly
4. Remove the EMC shields covering the backlight card and the tablet touch card.
See Figure 42 on page 57.
5. Disconnect and remove the backlight card and the tablet touch card and set
aside for use with the new LCD assembly.
6. Remove the six screws holding the LCD assembly (E in Figure 45) and lift to
remove.
7. To replace, reverse these steps.
Front bezel assembly - removing and replacing
Follow these instructions to replace the front bezel assembly:
1. Remove the tablet as described in “Display tablet – removing and replacing” on
page 55.
2. Remove the tablet rear as described in “Display tablet back cover” on page 55.
3. Disconnect the front-bezel-assembly cable (G in Figure 45).
4. Remove the six screws holding the LCD assembly and lift to remove.
5. Remove the front bezel assembly (F in Figure 45).
6. To replace, reverse these steps.
60 SurePOS 500 Model 514
Updated October, 2008
Rear tower components
This section describes how to remove and replace components that are viewed and
accessed from the rear of the tower.
Rear cover – removing and replacing
1. Facing the rear of the system, press in on both sides A , and lift upward B ,
as shown in Figure 47 on page 62 and Figure 46, rotating the bottom of the
cover toward the back C .
2. Lift outward to remove.
To replace, reverse the removal procedure.
Removing and replacing FRUs
Figure 46. Rear cover removal
Chapter 5. Removing and replacing FRUs 61
Removing and replacing FRUs
Updated October, 2008
Figure 47. Unlatching rear cover
Rear metal panel cover – removing and replacing
1. Remove the rear cover as described at “Rear cover – removing and replacing”
on page 61.
62 SurePOS 500 Model 514
Updated October, 2008
Removing and replacing FRUs
Figure 48. Removing the rear metal panel cover
2. Locate the rear metal panel cover (A in Figure 48).
3. Loosen the two captive screws shown as B in Figure 48 and carefully slide the
cover from the top hinges to remove.
Cable-tie bar – removing and replacing
1. Remove the rear cover as shown at “Rear cover – removing and replacing” on
page 61.
Chapter 5. Removing and replacing FRUs 63
Removing and replacing FRUs
Figure 49. Cable-tie bar remove and replace
Updated October, 2008
2. Remove the screw A and thumbscrew B , as shown in Figure 49.
3. Disconnect all cables from the tie bar by cutting the cable ties.
To replace the cable-tie bar, reverse this procedure.
Rear connector panel (tailgate) with fan – removing and replacing
1. Remove the rear cover as described at “Rear cover – removing and replacing”
on page 61.
2. Disconnect all cables from the tailgate connector. See Figure 3 on page 5 for
the SurePOS 500 Model 514 connectors.
64 SurePOS 500 Model 514
Updated October, 2008
Removing and replacing FRUs
Figure 50. Tailgate remove and replace. This figure shows the screws removed for illustration
purposes only.
3. Remove the rear inner metal cover. See “Rear metal panel cover – removing
and replacing” on page 62.
4. Remove the power supply. See “Power supply – removing and replacing” on
page 68.
5. See Figure 50. Loosen the five screws, but do not remove them.
6. Pull the connector panel out and disconnect the fan cable from the system
board.
Reverse the steps to reassemble. Make sure the two connectors on the back of the
tailgate line up with the connectors on the system board.
Removing the fan
To remove and replace the fan:
1. Remove the rear cover as described at “Rear cover – removing and replacing”
on page 61.
2. Remove the rear inner metal cover. See “Rear metal panel cover – removing
and replacing” on page 62.
3. Disconnect the fan cable from the system board.
4. Loosen the two screws holding the fan and remove.
5. To replace, align the fan with the two screw holes, insert and tighten screws.
6. Connect the fan cable to the system board.
Chapter 5. Removing and replacing FRUs 65
Removing and replacing FRUs
7. Replace the rear inner metal cover and rear cover.
System board – removing and replacing
Attention: Establish personal grounding before touching this unit. See
“Electrostatic Discharge (ESD)” on page 119.
Updated October, 2008
Notes:
1. The system board comes with factory default CMOS settings. When replacing
the system board, you can usually save the CMOS settings by running the
SaveCMOS utility before replacing the old system board. Then, run LoadCMOS
after the installation of the new system board.
Remove the back cover as described at “Rear cover – removing and replacing”
1.
on page 61.
2. Remove the power supply. See “Power supply – removing and replacing” on
page 68.
3. Remove the inner back metal cover. See “Rear metal panel cover – removing
and replacing” on page 62.
4. Remove the rear connector panel (tailgate). See “Rear connector panel
(tailgate) with fan – removing and replacing” on page 64.
5. Disconnect all cables from the system board.
6. Remove the memory modules. See “Memory modules – removing and
replacing” on page 68.
Note: Save the modules for transfer to the new system board.
Figure 51. Removing the system board
66 SurePOS 500 Model 514
Updated October, 2008
Removing and replacing FRUs
7. Remove the five screws, as shown in Figure 51 on page 66.
8. To install the new system board, reverse these steps. The new system board
comes with all required jumpers and with a new battery.
Update system software
1. Ensure system BIOS is equal to or greater than that from the old system board.
2. Reprogram the Vital Product Data (VPD).
a. Boot the service diskette.
b. Choose POS System Test .
c. Choose Utilities .
d. Choose Vital Product Data Utility .
e. Choose Update VPD .
f. Choose the model and press Enter .
g. Choose Update VPD again.
h. Enter the machine serial number and press Enter .
i. Exit.
System-board jumper location and settings
Figure 52 shows the system-board jumper location (A ).
Figure 52. System board jumper location
Table 10 on page 68 lists the system board jumper settings. All jumper pins have
the pin number printed on the system board for easy identification.
Chapter 5. Removing and replacing FRUs 67
Removing and replacing FRUs
Table 10. System board jumper settings
Jumper Default pin
JP1 Pins 1, 2, and 3 (Located beside battery A) CMOS Memory clear. To
Note: Pin 1 is indicated on all jumpers by a small white circle.
System-board battery – removing and replacing
1. Switch OFF the power to the SurePOS 500 Model 514. Unplug the power cord
from the external power source.
2. Remove the back cover as described at “Rear cover – removing and replacing”
on page 61.
3. Remove the rear inner metal cover. See “Rear metal panel cover – removing
and replacing” on page 62.
Updated October, 2008
Description
location:
clear CMOS, momentarily place the jumper on pins 2-3
Figure 53. Battery location
4. See Figure 53 and locate the system battery (A ) on the system board. Using a
flat-bladed screwdriver, carefully pry the battery from its housing.
5. To replace, align the battery with the housing and push into place
Memory modules – removing and replacing
See “Installing the memory modules” on page 6 and reverse the procedures to
remove.
Power supply – removing and replacing
1. Switch OFF the power to the SurePOS 500 Model 514. Unplug the power cord
from the external power source.
68 SurePOS 500 Model 514
Updated October, 2008
Removing and replacing FRUs
Figure 54. Power supply remove/replace
2. Remove the back cover as described at “Rear cover – removing and replacing”
on page 61.
3. See Figure 54. Remove the two screws located at the base of the power supply.
Figure 55. Placement of the screwdriver to remove the power supply
4. If necessary, use a flat-head screwdriver as a lever to lift upward on either side
of the power supply.
5. Then, lift the power supply upward and outward to remove.
Chapter 5. Removing and replacing FRUs 69
Removing and replacing FRUs
6. Disconnect the three power supply cables.
replace the power supply, reverse this procedure.
To
Top cover – removing and replacing
1. Remove the rear cover, following the procedure in “Rear cover – removing and
replacing” on page 61.
2. Place the unit on a steady surface with the display-face down.
3. Using a screwdriver, press to lift the tab A while pulling the top cover forward
(or toward the rear). See Figure 57 on page 71 and Figure 56.
4. Repeat for the tab on the other side.
To replace, slide the top cover on from the rear.
Updated October, 2008
Figure 56. Removing the top cover
A
70 SurePOS 500 Model 514
Updated October, 2008
Removing and replacing FRUs
Figure 57. Releasing the top cover
Tower center cover – removing and replacing
1. Remove the top cover. See “Top cover – removing and replacing” on page 70.
2. Place the unit upright. Lift the tower center cover to remove.
Chapter 5. Removing and replacing FRUs 71
Removing and replacing FRUs
Updated October, 2008
Figure 58. Removing tower center cover
To replace, reverse the removal procedure.
Side covers – removing and replacing
1. Remove the tablet. See “Display tablet – removing and replacing” on page 55.
2. Remove the HDD front cover. See “HDD cover – removing and replacing” on
page 73.
3. Remove the top cover. See “Top cover – removing and replacing” on page 70.
4. Remove the center cover “Tower center cover – removing and replacing” on
page 71.
5. From the front of the system, use a flat-bladed screwdriver to pry open four
latches on the front of each side cover A , as shown in Figure 59 on page 73.
6. Pull the side cover toward the rear and remove.
72 SurePOS 500 Model 514
Updated October, 2008
Removing and replacing FRUs
Figure 59. Removing side covers
To replace, reverse the removal procedure.
Front tower components
This section describes how to remove and replace components that are viewed and
removed from the front of the tower.
HDD cover – removing and replacing
1. Tilt the top of the display tablet back.
2. On one side, insert a paper clip to release the tab A , and pull the HDD cover
slightly forward.
Chapter 5. Removing and replacing FRUs 73
Removing and replacing FRUs
Figure 60. Unlatching front cover
3. Repeat step 2 on page 73 on the other side.
4. Pull the cover forward and away from the HDD.
To replace, slide the cover into place over the HDD and snap in place.
Updated October, 2008
HDD cover clips – removing and replacing
1. Remove the HDD cover. See “HDD cover – removing and replacing” on page
73.
2. For each clip, remove the two screws. See Figure 61 on page 75.
To replace the HDD cover clips, reverse this procedure.
74 SurePOS 500 Model 514
Updated October, 2008
Removing and replacing FRUs
Figure 61. Removing HDD cover clips
Hinge assembly – removing and replacing
1. Remove the tablet. See “Display tablet – removing and replacing” on page 55.
2. Remove the HDD front cover. See “HDD cover – removing and replacing” on
page 73.
3. Remove the top cover. See “Top cover – removing and replacing” on page 70.
4. Remove the center cover. See “Tower center cover – removing and replacing”
on page 71.
5. Remove the four screws shown in Figure 62 on page 76.
Reverse the steps to replace.
Chapter 5. Removing and replacing FRUs 75
Removing and replacing FRUs
Figure 62. Hinge assembly
HDD and bracket – removing and replacing
Attention: The HDD is a static-sensitive device. See “Handling static-sensitive
devices” on page 54.
1. Tilt back the tablet.
2. Remove the HDD front cover as described at “HDD cover – removing and
replacing” on page 73.
3. Remove the HDD power connector and data cable connector.
4. Remove the HDD and bracket assembly by loosening the two thumbscrews A
in Figure 63 and rotate the bottom of the HDD away from the frame.
Updated October, 2008
Figure 63. HDD replacement
5. Remove the HDD D from the bracket C by removing four screws B .
76 SurePOS 500 Model 514
Updated October, 2008
Removing and replacing FRUs
Attention: Avoid dropping or shocking the HDD.
6. To replace the HDD, reverse this procedure. Be careful not to scrape the cable
when replacing the back cover.
7. Power ON the system and use the Setup Utility to verify that the system
recognizes the new HDD.
If the system fails to recognize the new HDD, verify that all HDD cables
Note:
are seated and then verify that the address jumper is correctly installed.
If the HDD requires that a jumper is recognized as Drive 0, the correct
position is indicated on a label on the top of the HDD.
HDD cables – removing and replacing
1. Remove the HDD front cover as described at “HDD cover – removing and
replacing” on page 73.
2. Remove the HDD power connector and data cable connector from the side of
the HDD.
3. Cut any cable ties on the cables.
4. Remove the power supply. See “Power supply – removing and replacing” on
page 68.
5. Disconnect the power cable from the power supply and the data cable from the
system board.
6. Remove the base plate. See “Base plate - removal and replacement.”
7. Pull the power cable free from the plastic guide in the frame.
To replace, reverse this procedure.
Base plate - removal and replacement
Note: The base plate is not present when a mounting foot is used.
1. Remove the back cover as described at “Rear cover – removing and replacing”
on page 61.
2. Remove the two screws A attaching the base plate B to the frame.
3. Remove the cable-tie bar. See “Cable-tie bar – removing and replacing” on
page 63.
4. Slide the tower toward the rear and lift it off the base.
To replace, reverse this procedure.
Chapter 5. Removing and replacing FRUs 77
Removing and replacing FRUs
Updated October, 2008
A
C
B
Figure 64. Base plate
78 SurePOS 500 Model 514
Updated October, 2008
Mounting foot- removal and replacement
Note: The base plate is not present when a mounting foot is used.
The mounting foot allows you to sit Model 514 on a cash drawer without an
integration tray.
1. Remove the base plate, see “Base plate - removal and replacement” on page
77.
2. Install the mounting foot.
Removing and replacing FRUs
Figure 65. Mounting foot
Integrated customer display – removing and replacing
See “Installing the integrated customer display” on page 9 and reverse the
procedures to remove.
Cash drawer FRUs – removing and replacing
This section describes how to remove and replace both full-size and compact cash
drawer-related FRUs. It also contains removal and replacement procedures that are
common to both cash drawers.
Full-size cash drawer FRUs – removing and replacing
This section describes how to remove and replace full-size cash drawer-related
FRUs.
Removing and replacing a full-size drawer
To remove a full size cash drawer:
1. If the cash drawer is mounted to the underside of a counter, refer to the
instructions that came with the mounting brackets.
2. Switch OFF the power to the SurePOS 500 Model 514. Unplug the system
power cord from the external power source.
3. Open the cash-drawer rear cover.
4. Unplug the cable from the rear of the cash drawer.
Chapter 5. Removing and replacing FRUs 79
Removing and replacing FRUs
5. Remove the integration tray.
6. Open the cash drawer and pull it all the way out.
7. Remove the till.
8. Push in on the buttons in the rails, as shown in Figure 66, and pull up on the
front of the drawer until the drawer is free from the slides. Pull the drawer
forward out of the base.
Updated October, 2008
Rail Button (one on each side) Drawer Guide
Figure 66. Removing and replacing a full size cash drawer
To replace a cash drawer:
1. Make sure that the latch assembly is unlatched; otherwise, the drawer will not
close properly.
2. Pull both slides all the way out.
3. Position the rear of the drawer into the slides so that the drawer guide on each
side of the drawer aligns with the corresponding opening on each side, as
shown in Figure 66.
4. Pivot the front of the drawer downward until it is positioned fully into the slides.
5. Close the drawer to make sure it closes correctly and remains closed.
Removing and replacing a full-size slide assembly
To remove a cash-drawer slide assembly:
1. Disconnect the cash drawer cable.
2. Remove the drawer as described at “Removing and replacing a full-size drawer”
on page 79).
3. Remove the latch and sensor assembly (see “Removing and replacing the latch
and sensor assembly” on page 83).
4. Remove the three screws that secure the slide to the base and lift out the slide
assembly, as shown in Figure 67 on page 81.
5. If necessary, remove the top cover from the base (see “Removing and replacing
the top cover” on page 81).
80 SurePOS 500 Model 514
Updated October, 2008
Removing and replacing FRUs
Slide Assembly Screws
Latch Assembly Latches
Figure 67. Removing cash-drawer slide assembly
To replace the cash-drawer slide assembly:
1. Place the slide assembly into the base so that the screw holes are aligned.
2. Insert the screws that secure the slides into the base.
3. Reinstall the latch and sensor assembly.
4. Reinstall the top cover if it was removed.
5. Reinstall the drawer.
Common cash-drawer FRUs – removing and replacing
This section describes how to remove and replace compact cash-drawer-related
FRUs that are common to both the full-size and compact cash drawers.
Removing and replacing the top cover
To remove the top cover of a cash drawer:
1. Disconnect the cash drawer cable from the rear of the cash drawer. (Other
cables could be routed through the rear of the top cover.) Remove the rear
panel by releasing it at the pivots. Separate the top cover and base without
disturbing these cables. Disconnect cables from the terminal unit when
necessary.
2. Open the rear panel by pushing the buttons at the upper rear corners of the
cover.
3. Set the devices mounted on the top cover to the side.
4. Remove the drawer (see “Removing and replacing a full-size drawer” on page
79.
5. To separate the top cover from the base, reach in from the front and push the
cover latches outward while pushing them to the rear. The cover slides off
toward the rear (see Figure 68 on page 82).
Chapter 5. Removing and replacing FRUs 81
Removing and replacing FRUs
Updated October, 2008
Cover Latches
Figure 68. Removing and replacing the top cover
Removing and replacing the keylock assembly
To remove the keylock assembly:
1. Remove the cash drawer “Removing and replacing a full-size drawer” on page
79).
2. Remove the lock retainer clip holding the keylock assembly on the inside of the
drawer (see Figure 69).
3. Slide the keylock assembly out of the front of the drawer.
Note: It might require some force to free the keylock assembly.
Lock Actuator Rod
Lock Retainer Clip
Figure 69. Keylock assembly
To replace the keylock assembly:
1. Ensure that the lock actuator rod is in the position shown in Figure 69.
2. Slide the lock assembly all the way into the opening in the front of the drawer,
making sure that the end of the lock actuator rod is interlocked with the rear of
the lock.
82 SurePOS 500 Model 514
Updated October, 2008
Removing and replacing FRUs
3. Reinstall the lock retainer clip.
4. Reinstall the drawer.
Removing and replacing the latch and sensor assembly
To remove the latch and sensor assembly:
1. Disconnect the cash-drawer cable from the connector at the rear of the cash
drawer.
2. Remove the cash drawer (see “Removing and replacing a full-size drawer” on
page 79).
3. Reach in from the front and push the latch on each side of the latch assembly
inward while pulling the assembly toward the front (see Figure 67 on page 81).
4. Slide the assembly out of the base.
Spring Retainer
Cash Drawer
Propulsion Spring
PawlLatches
Latch Plate Bracket
CamLatches
Screws
Pawl
CardAssembly
Cam
CamSpring
Figure 70. Cash-drawer latch and sensor assembly
To replace the latch and sensor assembly:
1. Slide the assembly into the base from the front and align it with the slots in the
base. Push the assembly to the rear until it locks into place.
2. Make sure that the latching mechanism is unlatched.
3. Reinstall the drawer.
4. Reconnect the cash-drawer cable.
Removing and replacing components of the latch and sensor
assembly
To remove the individual components of the latch and sensor assembly:
1. Disconnect the cash-drawer cable.
2. Remove the cash drawer (see “Removing and replacing a full-size drawer” on
page 79).
3. Remove the latch and sensor assembly (see “Removing and replacing the latch
and sensor assembly”).
Chapter 5. Removing and replacing FRUs 83
Removing and replacing FRUs
4. Remove the cash-drawer propulsion spring by pushing the spring retainer back,
and then slide the spring up and out of its mounting slots (see Figure 70 on
page 83).
5. Remove the latch plate bracket by removing the screw in the cam pivot post
and the screw in the pawl pivot post (see Figure 70 on page 83).
6. Remove the cam spring by lifting the ends of the small posts on the cam and
the pawl (see Figure 70 on page 83).
7. Spread apart the two pawl latches that hold the pawl on the pivot post, while
lifting the pawl off the post (see Figure 70 on page 83).
8. Spread apart the two cam latches that hold the cam on the pivot post, while
lifting the cam off the post (see Figure 70 on page 83).
9. Remove the three screws that retain the card assembly and remove the card
assembly (see Figure 70 on page 83).
replace the components of the latch and sensor assembly, reverse this
To
procedure.
Removing and replacing the keylock insert
Updated October, 2008
A B C D E
Figure 71. Lock accessories
A Lock insert and keys.
B Aligner. This tool is used to ensure that the slot at the bottom of the lock
cylinder aligns with the lock insert being installed. For the cash drawer, the
arrow on the aligner should point up. (The arrow points in different
directions for other types of devices.)
C Brass installation-removal key.
D Blank lock installation handle.
E Blank lock insert.
To remove the keylock insert:
1. The lock must be in the unlocked position.
2. Insert the brass installation-removal key fully into the lock until it clicks into
place.
3. Pivot the brass key slightly downward while pulling the lock insert out of the
cylinder until the insert is disengaged from the cylinder.
The brass key and the lock insert come out of the lock cylinder together.
Note:
Pressing downward or sideways on the brass key as you pull makes it
easier for the lock insert to come out along with the brass key.
4. Remove the brass key.
replace the keylock insert:
To
1. The lock insert fits all the way into the lock cylinder only when the slot in the
bottom of the cylinder and the lug on the end of the insert are aligned. If
necessary, insert the aligner tool (see Figure 71) into the lock cylinder and
84 SurePOS 500 Model 514