IBM 3746-900, 3745 31A, 3745 21A, 3745 A, 3746-950 Installation And Maintenance Manual

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3745 Communication Controller Models A 3746 Expansion Unit Model 900 3746 Nways Multiprotocol Controller Model 950

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Service Processor Installation and Maintenance (Based on 6578)

GY27-0406-01

3745 Communication Controller Models A 3746 Expansion Unit Model 900 3746 Nways Multiprotocol Controller Model 950

Service Processor Installation and Maintenance (Based on 6578)



GY27-0406-01

Note

Before using this information and the product it supports, be sure to read the general information under “Notices” on page xi.

First Edition (October 2001)

This edition applies to the Service Processor based on 6578 Model RAU.

Order publications through your IBM representative or the IBM branch office serving your locality. Publications are not stocked at the address given below.

A form for readers’ comments appears at the back of this publication. If the form has been removed, address your comments to:

Department CGFA Design & Information Development IBM Corporation PO Box 12195 Research Triangle Park NC 27709 U.S.A.

When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents

Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

European Union (EU) Statement ........................... xii

Year 2000 Statement

Electronic Emission Notices .............................. xii

Korean Communications Statement ....................... xiii

New Zealand Radiocommunications (Radio) Regulations

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Service Inspection Procedures ............................ xiv

About This Guide ................................... xv

Who Should Use This Guide

How to Use This Guide ................................ xv

How This Guide Is Organized

Where to Find More Information ........................... xvi

Additional Information on the Web ........................ xvii

Online Documentation from CD-ROM ...................... xvii

Service Personnel Definitions ............................. xvii

................................. xii

........... xiii

............................. xv

............................ xv

Chapter 1. Installing and Setting Up Your Service Processor ....... 1-1

Prerequisite Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Installation Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

| Installing Your Service Processor (Based on 6578 Model RAU) ......... 1-7

Service Processor Overview ............................ 1-7

Service Processor Installation Tasks ....................... 1-8

Step 1: Preparing Your Installation ........................ 1-8

Step 2: Installing the System Unit, Display, and Keyboard .......... 1-9

Step 3: Installing the Service Processor Access Unit (8228) ........ 1-18

Step 4: Installing and Connecting the RSF Modem to the Service Processor 1-21

Step 5: Installing and Connecting the 7858 to the Service Processor ... 1-22

7858 Modem Installation ............................. 1-22

Installing the Modem .............................. 1-23

Setting the 7858 Connected to the COM1 Connector (ASYN) ...... 1-25

Saving the Configuration of the 7858 .................... 1-25

Connecting the 7858 .............................. 1-26

Step 6: Installing and Connecting the 7857 to the Service Processor ... 1-27

Telecommunication Cables Part Numbers ................... 1-27

Setting the 7857 Connected to the COM1 Connector (ASYN) ...... 1-31

Saving the Configuration of the 7857 .................... 1-31

Connecting the 7857 to COM1 ........................ 1-31

Step 7: Customizing Your Service Processor ................. 1-33

Completing Your Installation ............................ 1-49

Chapter 2. Service Processor Problem Determination ............ 2-1

MAP: Entry Point for Problem Isolation ..................... 2-1

MAP: Service Processor / Display / Keyboard Problem Isolation ...... 2-7

Chapter 3. Service Processor Troubleshooting ................ 3-1

MAP: Service Processor Troubleshooting .................... 3-1

 Copyright IBM Corp. 2001 iii

Note about POST error code .......................... 3-1

How to proceed Beep Symptoms

No Beep Symptoms .............................. 3-17

Display Keyboard

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Power Supply

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

20-Pin Main Power Supply Connection ..................... 3-20

Undetermined Problems

Before Replacing a System Board

Devices List

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Hard Disk Drive Boot Error ............................. 3-24

When to Use the Low-Level Format Program ................. 3-24

Preparing the Hard Disk Drive for Use ..................... 3-24

Token-Ring Adapter Card LED Status

Token-Ring Table Terms and Definitions ................... 3-26

Additional Service Information

Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Vital Product Data ............................... 3-28

Management Information Format (MIF) ................... 3-28

Alert on LAN .................................. 3-29

Hard-Disk Drive Jumper Settings ........................ 3-30

CD-ROM, PD/CD-ROM Drive Jumper Settings ................ 3-31

BIOS Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

Flash (BIOS/VPD) Update Procedure ..................... 3-33

Flash Recovery Boot Block ........................... 3-33

Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Automatic Configuration and Power Interface (ACPI) BIOS ....... 3-34

Advanced Power Management ........................ 3-34

Automatic Hardware Power Management features ............ 3-34

Setting Automatic Hardware Power Management Features ....... 3-35

Automatic Power-On Features ........................ 3-35

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35

Flash Over LAN (Update POST/BIOS Over Network) ............ 3-36

Wake on LAN ................................... 3-36

System Board Memory .............................. 3-37

................................. 3-1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

....................... 3-22

....................... 3-25

........................... 3-27

Chapter 4. Service Processor Diagnostics and Test Information ..... 4-1

Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

POST Beep Codes ................................... 4-1

Error Code Format ................................... 4-2

Diagnostics Test Programs .............................. 4-3

IBM PC Enhanced Diagnostics .......................... 4-3

Starting the IBM PC Enhanced Diagnostics Program ............ 4-4

Navigating through the Diagnostic Programs ................. 4-4

Running Diagnostic Tests ............................ 4-4

Test Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

IBM PC Enhanced Memory Diagnostics ....................... 4-5

Alert on LAN Test ................................... 4-5

Asset ID Test ...................................... 4-5

Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Hard File Smart Test .................................. 4-6

iv 3745-XXA iv 3746-9X0: 6578 SPIM

IBM Fixed Disk Optimized Test ............................ 4-6

Quick and Full Erase - Hard Drive Asset EEPROM Backup

................................ 4-7

Viewing the Test Log ................................. 4-8

SIMM/DIMM Memory Errors

IBM PC Enhanced Diagnostic Error Codes

.......................... 4-7

............................ 4-8

..................... 4-9

Chapter 5. Service Processor FRUs / Display Exchange

.......... 5-1

Display Removal/Display Install ........................... 5-1

Removing and Installing Service Processor FRU

Battery Exchange Board Exchange

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

................. 5-2

Processor Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Hard Disk Drive Exchange ............................. 5-6

CD-ROM Drive Exchange ............................. 5-7

Diskette Drive Exchange

.............................. 5-7

Token-Ring Adapter Card Exchange ....................... 5-8

Other FRUs Exchange

............................... 5-9

After FRU Exchange .................................. 5-9

After Battery or Board Exchange ........................ 5-10

After Token-Ring Adapter Card Exchange ................... 5-10

After Hard Disk Drive Exchange ........................ 5-12

After Other FRU Exchanges ........................... 5-15

Chapter 6. CE Leaving Procedure ........................ 6-1

Appendix A. Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . A-1

General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Safety Inspection Guide ............................. A-3

Handling Electrostatic Discharge-Sensitive Devices ............. A-4

Grounding Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Safety Notices (Multilingual Translations) ..................... A-5

| Appendix B. Specifications 6578 . . . . . . . . . . . . . . . . . . . . . . . . B-1

Appendix C. Parameter Worksheets . . . . . . . . . . . . . . . . . . . . . . C-1

Controller Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Controller Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Set Power ON Schedule ............................. C-1

MOSS-E Database Optimization ........................ C-1

NCP Dump Transfer ................................. C-1

Service Processor Integration ............................ C-2

Definition of Service Processor LAN Address ................. C-2

Service Processor LAN Management Definition ................ C-2

Definition of the Service Processor in an SNA/Subarea Network ...... C-2

Definition of Service Processor in an APPN/HPR Network ......... C-2

3746-900 Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2

Definition of 3746-900 LAN Address ...................... C-2

Definition of Service LAN IP Addresses .................... C-2

Network Routing Protocol for Each Processor Type ............... C-3

Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3

DCAF Remote Logon Password ........................ C-3

Disable Incoming Calls (to Service Processor) ................ C-3

Contents v

Parameter Definitions for Reporting Alerts to NetView ............. C-3

Network Node Processor Alerts MOSS-E Alerts: Mainstream Path Definition

APPN/HPR Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3

SNA/Subarea Network

MOSS-E Alerts: Alternate Path Definition

Generate MOSS-E Alerts ............................ C-4

Performance Management CM/2 Parameters (NPM)

Service Processor Parameters for DCAF using CM/2 .............. C-4

For LAN-Attached Consoles

For SNA-Attached Consoles

For APPN/HPR-Attached Consoles

For IP-Attached Consoles ............................ C-4

For Modem-Attached Consoles ......................... C-4

Parameter Definitions for Point-to-Point Link Definition ............. C-5

Parameter Definitions for RSF

Customer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-5

Remote Support Facility Authorization

Set Automatic Microcode Download Option .................. C-5

......................... C-3

.................. C-3

. . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4

................... C-4

.............. C-4

........................... C-4

....................... C-4

........................... C-5

..................... C-5

Appendix D. Supported Connections between the Service Processor and

a Remote Workstation .............................. D-1

Appendix E. Use of the 7855 Buttons: ←, ↑, →, and ↓ ........... E-1

Appendix F. Controller Expansion Component Locations .......... F-1

Appendix G. Service Processor External Cable References ....... G-1

Service Processor and Network Node Processor Cables for the 3746-900 . G-1 Service Processor and Network Node Processor Cables for the 3746-950 . G-2 Service Processor Cables for the 3745 Models 21A, 31A, 41A, 61A, and 17A G-3

Cable from the Service Processor Processor to the 8228 ........... G-4

Interchange Circuit for Standard LAN Cable ................... G-4

Cable from the Service Processor to the External Modem for RSF ...... G-5

Modem Cable (PN 0782985) ........................ G-5

Interchange Circuits for the Cables between the Service Processor and

the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-5

Modem Cable (PN 0782984) ........................ G-6

Interchange Circuits for the Modem Adapter Cable ............ G-6

Cable between the Service Processor and the Display ............. G-7

Interchange Circuits for the Extender Cable between the Service

Processor and the Display ......................... G-7

Cables between the Keyboard, the Mouse and the Service Processor .... G-8

Keyboard Extender Cable .............................. G-8

Mouse Extender Cable ............................... G-8

Appendix H. Service Processor Aids ..................... H-1

Computer Exploded View .............................. H-1

Input/Output Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-2

Cover Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-2

| Cover Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-2

Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-3

EMC Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-3

| Diskette / Hard Drive Removal ......................... H-3

vi 3745-XXA vi 3746-9X0: 6578 SPIM

CD-ROM Drive Removal ............................. H-4

Power Supply Removal System Board Layout

System Board Locations ............................. H-5

System Board Switch Settings

Diskette Write Access Switch (SW1-1)

Clear CMOS Switch (SW1-2) ......................... H-7

Service Processor Configuration / Setup Utility

| Service Processor Configuration Reference Based on 6578-RAU ..... H-8

Appendix I. Service Processor Part Numbers ................. I-1

| Parts Listing

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-2

Appendix J. Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . J-1

Customer Documentation for the 3746 Model 950 ................. J-1

Service Documentation for the IBM 3746 Model 950

Customer Documentation for the 3745 (All Models) and 3746 (Model 900) . J-10 | Additional Customer Documentation for the 3745 Models 130, 150, 160, and | 170

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . J-16

Service Documentation for the IBM 3745 (Models 210, 21A, 310, 31A, 410,

41A, 610, and 61A) and 3746 (Model 900) ................... J-17

Additional Service Documentation for the IBM 3745 Models 130, 150, 160,

170, and 17A .................................... J-22

.............................. H-4

............................... H-5

.......................... H-7

................... H-7

.................. H-8

............... J-6

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-3

Contents vii

viii 3745-XXA viii 3746-9X0: 6578 SPIM

Figures

1-1. Service Processor Environment ...................... 1-7

1-2. Installing Label on the Front Side of the Service Processor ..... 1-10

1-3. Installing Brackets PN 58G5752 ..................... 1-10

1-4. Installing Plate PN 58G5755 ....................... 1-11

1-5. Installing Captive Nuts for the Service Drawer

1-6. Installing the Service Drawer ....................... 1-12

1-7. Installing the Service Processor Unit in the Controller Expansion

(Front Side) 1-8. Installing the Display in the Controller Expansion (Front Side) ... 1-13

1-9. Installing the Keyboard .......................... 1-14

1-10. Cable Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

1-11. Installing the Display and Keyboard on a Table ............ 1-15

1-12. Power Cords Connection

1-13. Power Cord for Power Strip ....................... 1-17

1-14. Use of the 8228 Setup Aid

1-15. Installing the 8228 (Controller Expansion Rear Side) ......... 1-19

1-16. Connecting the 8228 to the Service Processor ............ 1-20

1-17. Connecting the 8228 to the Service Processor Installed in the

Controller Expansion . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

1-18. 7858 Front Side .............................. 1-22

1-19. 7858 Rear Panel .............................. 1-22

1-20. 7858 Operator Panel Display ....................... 1-23

1-21. 7858 Operator Panel Display ....................... 1-24

| 1-22. Connecting the Service Processor (6578) from COM1 to the 7858 . 1-26

1-23. Installing the 7858 in the Controller Expansion ............ 1-26

1-24. 7857 Front Panel ............................. 1-27

1-25. 7857 Rear Panel .............................. 1-28

1-26. 7857 Operator Panel Display ....................... 1-30

| 1-27. Connecting the Service Processor (6578) from COM1 to the 7857 . 1-31

1-28. Installing the 7857 in the Controller Expansion ............ 1-32

1-29. MOSS-E View Primary Panel ...................... 1-34

1-30. Service Processor Customization .................... 1-35

1-31. Customer Information Customization .................. 1-36

1-32. SP Time and Date Customization .................... 1-36

1-33. Service LAN Addresses .......................... 1-37

1-34. NetView Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38

1-35. NetView Link/Reporting Customization ................. 1-39

1-36. Example of Switched Major Node Definition .............. 1-40

1-37. Example of NCP Generation for an SDLC Link to NetView ..... 1-41

1-38. Example of NCP Generation for a LAN Link to NetView ....... 1-41

1-39. Token-Ring 3270 Session Customization ................ 1-42

1-40. CCM Remote Configuration Panel .................... 1-42

1-41. Example of a Switched Major Node Definition ............. 1-43

1-42. Retain Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44

1-43. DCAF Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45

1-44. DCAF Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-46

1-45. Point-to-Point Protocol Configuration .................. 1-47

1-46. Java Console Configuration ....................... 1-48

1-47. SP Customization Message ....................... 1-48

1-48. SP Customization In Progress ...................... 1-49

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

......................... 1-16

........................ 1-18

............. 1-11

 Copyright IBM Corp. 2001 ix

1-49. SP Customization Completed ...................... 1-49

1-50. SP Reboot

2-1. AC Outlet Distribution Box Connections in Controller Rack

2-2. LAN attached to the Service Processor .................. 2-7

3-1. Keyboard Connector Voltages 3-2. Drive Connector Labels

5-1. Screw Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

5-2. Customization Panel

E-1. 7855 Front Panel ............................. E-1

F-1. Controller Expansion Inventory Chart (Front View) F-2. Controller Expansion Inventory Chart (Rear View) F-3. Installing Captive Nuts and Brackets for the Display, Drawer, SP and

NNP Based on PC Type 6578

F-4. Installing Captive Nuts for LCBs ...................... F-5

F-5. Installing Captive Nuts for 8229s ..................... F-6

F-6. Installing Captive Nuts and Brackets for MAE

F-7. Installing Brackets (PN 58G5752) for Processor Type 6578 ...... F-8

F-8. Units Installation in the Controller Expansion (SP and NNP Type

6578)

F-9. Units Installation in the Controller Expansion (SP and NNP Type 6578

+ MAE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-9

F-10. Connecting the Units to the ac Outlet Distribution Box ........ F-10

G-1. Service Processor and Network Node Processor Cables for 3746-900 G-1 G-2. Service Processor and Network Node Processor Cables for 3746-950 G-2

G-3. Service Processor Cables for 3745 Models xxA ............ G-3

G-4. LAN Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-4

G-5. Cable between the Service Processor and the Modem (PN 0782985) G-5

G-6. Modem Cables Pin Assignments (PN 0782985) ............ G-5

G-7. Modem Cable Adapter (PN 0782984) .................. G-6

G-8. Modem Cables Pin Assignments (PN 0782984) ............ G-6

G-9. Cables between the Service Processor and the Display ....... G-7

G-10. Extender Cable for Service Processor and Display connection ... G-7

G-11. Cables between the Service Processor and the Display ....... G-8

G-12. Keyboard Extender Cable ........................ G-8

G-13. Mouse Extender Cable .......................... G-8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-49

...... 2-2

...................... 3-19

.......................... 3-31

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

........... F-2

........... F-3

....................... F-4

.............. F-7

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-9

x 3745-XXA x 3746-9X0: 6578 SPIM

Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area.

References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only IBM’s product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any of IBM’s intellectual property rights may be used instead of the IBM product, program, or service. Evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, are the user’s responsibility.

IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing

IBM Corporation

North Castle Drive Armonk, NY 10504-1785

U.S.A.

For license inquiries regarding double-byte (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to:

IBM World Trade Asia Corporation

Licensing

2-31 Roppongi 3-chome, Minato-ku Tokyo 106, Japan

The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

This information is for planning purposes only. The information herein is subject to change before the products described become available.

 Copyright IBM Corp. 2001 xi

European Union (EU) Statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM can not accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.

Year 2000 Statement

This product is Year 2000 ready. When used in accordance with its associated documentation, it is capable of correctly processing, providing, and/or receiving date data within and between the 20th and 21st centuries, provided all other products (for example, software, hardware, and firmware) used with the product properly exchange accurate date data with it.

Electronic Emission Notices

Federal Communications Commission (FCC) Statement

Note: This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Industry Canada Compliance Statement

This Class A digital apparatus complies with Canadian ICES-003.

Avis de conformité aux normes d'Industrie Canada

Cet appareil numérique de la classe A est conform à la norme NMB-003 du Canada.

Japanese Voluntary Control Council For Interference (VCCI) Statement

This equipment is in the 1st Class category (information equipment to be used in commercial and/or industrial areas) and conforms to the standards set by the

xii 3745-XXA xii 3746-9X0: 6578 SPIM

Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in commercial and industrial areas.

Consequently, when used in a residential area or in an adjacent area thereto, radio interference may be caused to radios and TV receivers, and so on.

Read the instructions for correct handling.

Power Line Harmonics (JEIDA) Statement

The guidelines of power line harmonics required by JEIDA are satisfied.

Korean Communications Statement

Please note that this device has been certified for business purpose with regard to electromagnetic interference. If you find this is not suitable for your use, you may exchange it for one of residential use.

New Zealand Radiocommunications (Radio) Regulations

Attention: This is a Class A product. In a domestic environment this product may

cause radio interference in which case the user may be required to take adequate measures.

Taiwanese Class A Warning Statement

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user will be required to take adequate measures.

Notices xiii

Trademarks

The following terms are trademarks of International Business Machines Corporation in the United States, or other countries, or both:

ACF/VTAM AIX Alert on LAN APPN AS/400 AssetID AT DATABASE 2 DB2 Enterprise Systems Connection Architecture ES/3090 ES/9000 ESCON Fax Concentrator HelpCenter

IBM LPDA Micro Channel MVS/ESA Nways OS/2 Parallel Sysplex PowerPC (logo) RETAIN S/370 S/390 System/36 VM/ESA VTAM Wake on LAN

NetView and Tivoli are trademarks of Tivoli Systems, Inc. in the United States, or other countries, or both.

Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and/or other countries.

Microsoft, Windows, Windows NT, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation.

Pentium is a registered trademark of Intel Corporation in the U.S. and other countries.

UNIX is a registered trademark of the Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Service Inspection Procedures

The Service Inspection Procedures help service personnel check whether the 3745/3746 conforms to IBM safety criteria. They have to be used each time the 3745/3746 safety is suspected. The Service Inspection Procedures section is located at the beginning of the:

 3745 Communication Controller Models 210 to 61A Maintenance Information

Procedures, SY33-2054

 3745 Communication Controller Models 130 to 17A Maintenance Information

Procedures, SY33-2070

 3746-950 Service Guide, SY33-2108.  3746-900 Service Guide, SY33-2116.

For the Service Processor, see the Service Inspection Procedures in “Safety Inspection Guide” on page A-3.

xiv 3745-XXA xiv 3746-9X0: 6578 SPIM

About This Guide

This guide provides installation and maintenance information for the Service Processor.

Who Should Use This Guide

The IBM personnel using this guide should be:

 Trained to service the Service Processor, IBM 3745 Communication Controller,

3746-900, and 3746-950.

 Familiar with the configuration of the 3745 Communication Controller,

3746-900, and 3746-950.

 Familiar with the Service Processor service documentation.

How to Use This Guide

This guide provides procedures for installing and maintaining a Service Processor. To ensure the most efficient installation:

 Read the instructions carefully before attempting to do them.

 Complete each step before going to the next one.

 Go through the chapters sequentially.

How This Guide Is Organized

Chapter 1 Presents the procedures for installing and connecting the Service

Processor, the 8228, and the RSF modem. It also gives procedures to customize the MOSS-E parameters.

Chapter 2 Introduces to the Service Processor problem determination. Chapter 3 Provides maintenance analysis procedures (MAPs) and

troubleshooting information for the Service Processor.

Chapter 4 Describes the diagnostics and tests available on the Service

Processor and how to invoke them.

Chapter 5 Describes the procedures for Service Processor FRU exchange. Chapter 6 Describes the service representative leaving procedure.

| Appendix A Provides safety notices for the Service Processor. | Appendix B Provides 6578 machine model specifications. | Appendix C Provides parameter worksheets for the Service Processor. | Appendix D Provides the supported connections between the Service Processor

| and a remote workstation. | Appendix E Explains how to use the 7855 modem buttons. | Appendix F Gives the component locations in the controller expansion | Appendix G Gives the external cable references.

 Copyright IBM Corp. 2001 xv

| Appendix H Provides Service Processor aids for FRU location and removal, and | for configuration and setup.

| Appendix I Provides Service Processor part numbers. | Appendix J Gives the customer and service documentation bibliography.

Glossary X Gives a list of abbreviations.

Where to Find More Information

For a complete list of the Service Processor, 3745, 3746-900, and 3746-950 customer and service information manuals, see at the end of this manual. In this

SPIM, references are made to the following publications:

3746-950 Installation Guide, SY33-2107

3746-900 Installation Guide, SY33-2114

| 3746-950 IG: 3746-950 Installation Guide, SY33-2107

| 3745/130-17A Installation Guide, SY33-2067

3745 Communication Controller Models 210 to 61A Maintenance Information Procedures, SY33-2054

3745 Communication Controller Models 130 to 17A Maintenance Information Procedures, SY33-2070

3746-950 Service Guide, SY33-2108

3746-900 Service Guide, SY33-2116

| Service Processor and Network Node Processor Service User, SY33-2127

3745 Communication Controller Models A and 3746 Models 900 and 950: Overview, Installation, and Integration, GA27-4234

3745 Communication Controller Models A and 3746 Models 900 and 950: Serial Line Adapters, GA27-4235

3745 Communication Controller Models A and 3746 Models 900 and 950: Token Ring and Ethernet, GA27-4236

3745 Communication Controller Models A and 3746 Models 900 and 950: ESCON Channels, GA27-4237

3745 Communication Controller Models A and 3746 Models 900 and 950: Physical Planning, GA27-4238

3745 Communication Controller Models A and 3746 Models 900 and 950: Management Planning, GA27-4239

3745 Communication Controller Models A and 3746 Models 900 and 950: Multiaccess Enclosure Planning, GA27-4240

3745 Communication Controller Models A and 3746 Models 900 and 950: Protocol Introductions, GA27-4241

xvi 3745-XXA xvi 3746-9X0: 6578 SPIM

Additional Information on the Web

You can access the latest news and information about IBM network products, customer service and support, and microcode upgrades at: www.ibm.com/networking

Online Documentation from CD-ROM

| Starting at EC H10000A and EC H10010A (and above), the Service Processor is | shipped with a CD-ROM that contains the licensed internal code and a copy of the | 3746 Web site. You will find marketing, product engineering, and other information

about CCP products on this Web page.

To access this page:

1. Insert the CD-ROM into the CD-ROM disk drive of the Service Processor.

2. From the MOSS-E primary menu, click Information

3. Double-click CD-ROM documentation

4. If you want to display the CCP documentation, click Go to Documentation

Note: To see the latest version of the Web site, go to: w3.lagaude.ibm.com/ccp/3746.htm

Service Personnel Definitions

See one of the following manuals:

 3745 Communication Controller Models 210 to 61A Maintenance Information

Procedures, SY33-2054

 3745 Communication Controller Models 130 to 17A Maintenance Information

Procedures, SY33-2070

 3746-950 Service Guide, SY33-2108  3746-900 Service Guide, SY33-2116

About This Guide xvii

xviii 3745-XXA xviii 3746-9X0: 6578 SPIM

Chapter 1. Installing and Setting Up Your Service Processor

This chapter describes a number of installation scenarios and the tasks involved in each scenario, and provides detailed installation steps.

Prerequisite Documentation

Note: The following list gives the references to all the documents that can be used

during the installation, but depending on your installation scenario not all of the documents will be needed.

Documents used during the installation:

1. 3746-900 IG: 3746-900 Installation Guide, SY33-2114 (see note 1)

2. 3745 IG: 3745/210-61A Installation Guide, SY33-2057 (see note 2)

3. 3746-950 IG: 3746-950 Installation Guide, SY33-2107 (see note 4)

4. 3745/130-17A Installation Guide, SY33-2067 (see note 3)

5. Output from the standalone Controller Configuration and Management.

6. SPIM:

 Service Processor Installation and Maintenance (Based on 7585, 3172, and

9585), SY33-2120

 Service Processor Installation and Maintenance (Based on 6275),

SY33-2125

 Service Processor Installation and Maintenance (Based on 6563),

SY27-0393

|  Service Processor Installation and Maintenance (Based on 6578), | GY27-0406

7. NNPIM:

 Network Node Processor Installation and Maintenance (Based on 7585 or

3172), SY33-2112

 Network Node Processor Installation and Maintenance (Based on 6275),

SY33-2126

 Network Node Processor Installation and Maintenance (Based on 6563),

SY27-0394

|  Network Node Processor Installation and Maintenance (Based on 6578), | GY27-0407

8. Service Processor and Network Node Processor Service User, SY33-2127

9. MES: 3745 MES and Field BMs for model conversion

10. 3745 Bypass Card Plugging Guide, SY33-2097 (on line document see note 1)

11. 7855 Modem Model 10 Guide to Operation, GA33-0160 or 7857 Guide to Operation, GA13-1839

12. Parameter sheets from the 3745 Communication Controller Models A and 3746 Models 900 and 950: Overview, Installation, and Integration, GA27-4234.

 Copyright IBM Corp. 2001 1-1

Notes:

This document is used when:

1. Installing a 3746-900.

2. Installing a 3745 Model X1A.

3. Installing a 3745 Model 17A.

4. Installing a 3746-950.

5. Installing the MES 3745 models conversion to models A

6. Installing the MES 3746-900 model conversion to 3746-950

1-2 3745-XXA 1-2 3746-9X0: 6578 SPIM

Installation Scenarios

Depending on the machine and the MES received, determine which installation scenario you are going to perform (from Scenario 1 to Scenario 16). See Table 1-1 on page 1-4 and Table 1-1 on page 1-4 to see how the installation tasks can be distributed between two service representatives and define which document must be used to start the installation and have an overview of the installation sequence.

Note: See Table 1-2 on page 1-4 for more details about each scenario. If you are installing a 3745 Model 17A, the statements concerning the installation of an expansion frame and the procedures "CDF verify" and "locate bypass cards positions" are not applicable.

Note: You can install the 3746-900 first and then connect the Service Processor and run all diagnostics. Afterward the 3745 can be modified to model A (if necessary) and connected to the 3746-900

Chapter 1. Installing and Setting Up Your Service Processor 1-3

Table 1-1. Installation Scenarios

Machine and/or MES Received Scenario

3745 Model 170 or Model 210 to 610 1

Service Processor 2

3745 MES model conversion and 3746-900 3

3745 MES model conversion and 3746-900 and Service Processor 4

3745 Model 17A or Model 21A to 61A 5

3745 Model 17A or Model 21A to 61A and Service Processor 6

3746-900 7

3746-900 and 3745 MES model conversion 8

3746-900 and 3745 MES and Service Processor 9

3746-900 and 3745 Model 17A or 21A to 61A 10

3746-900 and 3745 Model 17A or 21A to 61A and Service Processor 11

3746-950 and network node processor 12

3746-950, Service Processor, and Network Node Processor 13

3746-900 MES conversion to Model 3746-950 and network node processor 14

3746-900 MES conversion to Model 3746-950, Service Processor and Network Node

Processor

3746-900 MES installation of APPN and network node processor 16

Note: The installation sequence given in Table 1-2 can be modified as you are able to install the 3746-900 first and then connect to the 3745 model A. It is no more mandatory to start with the 3745 MES (to migrate to model A) or with the

3745 Installation Guide.

Table 1-2 (Page 1 of 3). Installation Scenario Tasks and Documentation

Scenario CE Tasks Documentation Installation Sequence

Scenario 1 1st Install the 3745-XX0 base

frame.

2nd Install expansion frame (if any). 3745 Installation Guide

Scenario 2 1st Install the Service Processor. Service Processor Installation

Scenario 3 1st Install the MES model

conversion.

Scenario 4 1st Install the MES model

conversion.

2nd Install the Service Processor. Service Processor Installation

Scenario 5 1st Install the 3745-XXA base

frame.

2nd Install expansion frame (if any). 3745 Installation Guide

3745 Installation Guide Start with the 3745 IG and

install the 3745-XX0.

Start with the SPIM and

and Maintenance

MES model conversion XX0 to XXA

and Maintenance

3745 Installation Guide Start with the 3745 IG and

install the SP..

Start with the MES and connect the 3745 XXA to the existing SP.

Start with the MES and using the SPIM install the SP.

connect the 3745-XXA to the existing SP.

1-4 3745-XXA 1-4 3746-9X0: 6578 SPIM

Table 1-2 (Page 2 of 3). Installation Scenario Tasks and Documentation

Scenario CE Tasks Documentation Installation Sequence

Scenario 6 1st Install the 3745-XXA base

frame.

2nd Install the Service Processor. Service Processor Installation

Scenario 7 1st Install the 3746-900 (off line). 3746-900 Installation Guide Start with the 3746 IG and

2nd Prepare the 3745-XXA: CDF

verify, Bypass Cards

CEs

Connect the 3746-900 to the

3745.

3745 Installation Guide Start with the 3745 IG and

using the SPIM install and connect the SP..

and Maintenance

install and connect the 3746-900 to the 3745-XXA.

3746-900 Installation Guide

Scenario 8 1st Install the MES model

conversion and prepare the 3745-XXA.

 CDF verify - Bypass Cards

2nd Install the 3746-900 (offline. 3746-900 Installation Guide 2

CEs

Scenario 9 1st Install the MES model

2nd Install the Service Processor. Service Processor Installation

Install the 3746-900 (offline). 3746-900 Installation Guide 2

CEs

Scenario 10 1st Install the 3745-XXA base

2nd Install expansion frame (if any)

CEs

Connect the 3746-900 to the

3745.

conversion and prepare the 3745-XXA.

 CDF verify - Bypass Cards

Connect the 3746-900 to the

3745.

frame.

and the 3746-900. Connect the 3746-900 to the

3745.

MES model conversion XX0 to XXA 3746-900 Installation Guide

3746-900 Installation Guide

MES model conversion XX0 to XXA 3746-900 Installation Guide

and Maintenance

3746-900 Installation Guide

3745 Installation Guide Start with the 3745 IG and

3745 Installation Guide 3746-900 Installation Guide 3746-900 Installation Guide

Start with the MES to convert the 3745 to model XXA, then using the 3746 IG install and connect the 3746-900.

Start with the 3745 MES convert the 3745 to XXA using the SPIM install the SP, then using the 3746 IG install and connect the 3746-900.

install the 3745 XXA. Then, using the 3746 IG, install the 3746-900. The machines are connected to an existing SP.

Scenario 11 1st Install the 3745-XXA base

frame and the Service Processor.

2nd Install expansion frame (if any)

and the 3746-900.

CEs

Scenario 12 1st Install the 3746-950.. 3746-950 Installation Guide Start with the 3746 IG and

2nd Install the Network Node

Chapter 1. Installing and Setting Up Your Service Processor 1-5

Connect the 3746-900 to the

3745.

Processor.

3745 Installation Guide Service Processor Installation

3745 Installation Guide 3746-900 Installation Guide 3746-900 Installation Guide

Network Node Processor Installation and Maintenance

Start with the 3745 IG and install the 3745 XXA. Then, using the SPIM, install the SP. Using the 3746 IG, install the 3746-900.

connect the 3746 950 to the existing SP. Then using the network node processor installation and maintenance, install the NNP.

Table 1-2 (Page 3 of 3). Installation Scenario Tasks and Documentation

Scenario CE Tasks Documentation Installation Sequence

Scenario 13 1st Install the 3746-950. 3746-950 Installation Guide Start with the 3746 IG to

install the 3746-950, the SPIM to install the SP, and the network node processor installation and maintenance to install the NNP.

2nd Install Service Processor. Service processor Installation

and Maintenance

2nd Install the Network Node

Processor.

Scenario 14 1st Install the MES model

conversion from 3746-900 to 3746-950.

Scenario 15 1st Install the MES model

conversion from 3746-900 to 3746-950

2nd Install the Service Processor. Service Processor Installation

2nd Install the Network Node

Processor.

Network Node Processor Installation and Maintenance

3746-900 to 3746-950 MES model conversion and the 3746-950 Installation Guide

3746-900 to 3746-950 MES model conversion, 3746-950 IG and the

and Maintenance Network Node Processor Installation and Maintenance

Start with the MES, then use the 3746 IG to connect the 3746-950 to an existing SP, and the network node processor installation and maintenance to install the NNP.

Start with the MES and the 3746-950 IG then use the SPIM to install the SP and the network node processor installation and maintenance to install the NNP.

Scenario 16 1st Install APPN on the 374-900

MES.

2nd Install the Network Node

Processor.

MES APPN on 3746-900 Start with the MES to

install APPN on the 3746-900, then use the NNPIM to install the network node processor.

Network Node Processor Installation and Maintenance

1-6 3745-XXA 1-6 3746-9X0: 6578 SPIM

Installing Your Service Processor (Based on 6578 Model RAU)

Service Processor Overview

| The Service Processor is based on an IBM 6578 Model RAU, see “Service | Processor Configuration / Setup Utility” on page H-8 for details of the features | installed.

DCAF

Remote

Console

SNA

Network

Public

Switched

Network

IBM

RETAIN HOST

REMOTE SUPPORT

3745

3745 3745

900

Token-Ring

LAN

Modem

3746

MOSS-E

Service

Processor

CPCP

3746

950

3745

Control Room

DCAF

LAN-Attached

Console

Network Node

Processor-B

Network Node

Processor-A

Controller Rack

Figure 1-1. Service Processor Environment

Chapter 1. Installing and Setting Up Your Service Processor 1-7

Service Processor Installation Tasks

Note: If you are not familiar with the Service Processor operations, refer to Service Processor and

Network Node Processor Service User, SY33-2127, and then return here.

TASK DESCRIPTION GO TO

1 Installation preparation “Step 1: Preparing Your Installation”. 2 Install the System Unit, Display, and Keyboard “Step 2: Installing the System Unit, Display,

and Keyboard” on page 1-9.

3 Install the 8228 and connect to the Service

Processor

4 Install and connect the RSF modem to the Service

Processor

5 Customize your &SO. according to the customer’s

options

“Step 3: Installing the Service Processor Access Unit (8228)” on page 1-18.

“Step 4: Installing and Connecting the RSF Modem to the Service Processor” on page 1-21 .

“Step 7: Customizing Your Service Processor” on page 1-33.

Step 1: Preparing Your Installation

Obtain from the customer the following parameter worksheets:

1. "Parameter definitions for RSF"

2. "NetView path parameters"

3. "Service Processor integration"

4. "Service Processor parameters for DCAF"

5. "NCP dump transfer" (not applicable for 3746-950)

These parameter worksheets are part of the 3745 Communication Controller Models A and 3746 Models 900 and 950: Planning Guide, GA33-0457 Appendix A and must be filled in by the customer. A copy of these parameter worksheets is given at the end of this manual see Appendix C, “Parameter Worksheets.”

1-8 3745-XXA 1-8 3746-9X0: 6578 SPIM

Step 2: Installing the System Unit, Display, and Keyboard

1. Unpack Your Service Processor

You need the following items to complete this installation:

 Service Processor and

Power Cord

 Keyboard, Mouse,

and Keyboard Cable

 Display and

Display Power Cord

 Publications and diskettes

2. Check that you have received the following parts:

a. Four brackets (PN 58G5752) b. Two plates (PN 58G5755) c. One service drawer assembly (PN 58G5763) d. One label (PN 0782966) e. Ten nuts (PN 58G5766)

f. Twelve screws (PN 1621230), eight screws (PN 2665527) and two screws

(PN 1621232)

3. Using label (PN 0782966), identify your Service Processor-A or Service

Processor-B by sticking the appropriate label A on the front side of the unit (see Figure 1-2 on page 1-10).

Chapter 1. Installing and Setting Up Your Service Processor 1-9

Figure 1-2. Installing Label on the Front Side of the Service Processor

4. If you have a controller expansion, install the Service Processor kit PN

58G5698 (service drawer, brackets, and plates), and go to step 5. Otherwise, go to step 16 on page 1-14.

5. Open the front and rear doors of the controller expansion. See Figure F-3 on page F-4 and locate the positions to install the brackets for the display and the Service Processor. Also, locate the position to install the service drawer.

6. For the display and the Service Processor, install four brackets 1 (PN 58G5752) and secure using eight screws 2 (PN 2665527).

Figure 1-3. Installing Brackets PN 58G5752

7. On the brackets installed for the display and the service processor, install plate 4 (PN 58G5755) using four screws 3 (PN 1621230).

1-10 3745-XXA 1-10 3746-9X0: 6578 SPIM

Figure 1-4. Installing Plate PN 58G5755

8. See Figure 1-5, and if needed, install four captive nuts A (PN 58G5766) on

the front and on the rear side of the controller expansion, to install the service drawer.

Front View

Rear View

23 23

22 22

21 21

Drawer

20 20

19 19

18 18

Left Side Left SideRight Side Right Side

Figure 1-5. Installing Captive Nuts for the Service Drawer

Chapter 1. Installing and Setting Up Your Service Processor 1-11

9. See Figure 1-6, on the rear side of the controller expansion, install bracket A using two screws C (PN 1621230).

10. On the front side of the controller expansion, slide the drawer B on the bracket A and secure using two screws C (PN 1621230).

Rear View Front View

Figure 1-6. Installing the Service Drawer

11. If the Service Processor is installed in the controller expansion, go to step 12. Otherwise, go to step 16 on page 1-14.

12. Slide the &SO. unit on the brackets as shown in Figure 1-7 on page 1-13.

1-12 3745-XXA 1-12 3746-9X0: 6578 SPIM

Figure 1-7. Installing the Service Processor Unit in the Controller Expansion (Front Side)

13. Now you have the choice to install the display and keyboard either in the rack

or on a table. If the display is installed in the rack, go to step 14. Otherwise, go to step 16 on page 1-14.

14. Slide the display panel on the top of the controller expansion (see Figure 1-8).

Figure 1-8. Installing the Display in the Controller Expansion (Front Side)

| 15. Open the drawer and install the keyboard as shown in Figure 1-9 on | page 1-14. Then go to step 17 on page 1-14.

Chapter 1. Installing and Setting Up Your Service Processor 1-13

Figure 1-9. Installing the Keyboard

16. Obtain a table or a desk large enough to receive the Service Processor, the display, the keyboard, and the modem, and go to step 17.

| 17. Connect the cables to the 6578 as follows (see Figure 1-10 on page 1-15):

a. Connect the keyboard cable A to the connector at the rear of the Service

Processor.

b. Connect the mouse cable B to the connector at the rear of the Service

Processor. Note: If you are installing the keyboard and the mouse outside of the

controller expansion, use the keyboard extender cable PN 10K8632 G and the mouse extender cable PN 10K8633 H (see Figure 1-11 on page 1-15).

c. Connect the Service Processor power cord C.

d. Connect the token-ring cable D (PN 6339098) to the Service Processor

connector.

e. Connect the display signal cable F to the Service Processor connector.

Note: If you are installing the display outside of the controller expansion, use the extender cable PN 59G1270 (see Figure 1-11 on page 1-15, reference J).

f. After you secure all these connections, plug the power cords into

properly grounded electrical outlets.

1-14 3745-XXA 1-14 3746-9X0: 6578 SPIM

Figure 1-10. Cable Locations

Note: Cable E is the cable coming from the modem and it will be connected

later, see “Step 4: Installing and Connecting the RSF Modem to the Service Processor” on page 1-21.

Figure 1-11. Installing the Display and Keyboard on a Table

Chapter 1. Installing and Setting Up Your Service Processor 1-15

Go To

If you have installed:

 All the units in the controller expansion, go to step 18 on page 1-16  The keyboard and display are installed on a table, go to step 19 on

page 1-16.

 All the units on a table, go to step 21 on page 1-17 .

Attention

The ac outlet distribution box is connected to a 220-V power source; therefore, all the units must be set to support this voltage.

18. Route and connect the power cords (PN 58G5783) from the display and Service Processor unit to the ac outlet distribution box as shown in Figure 1-12. Secure these cables using tie clamps along the frame, then go to

step 20.

Figure 1-12. Power Cords Connection

19. Connect the display power cable M to the ac outlet distribution box (see Figure 1-11 on page 1-15). Secure all the cables using tie clamps along the frame.

20. If it is not already plugged, connect the main power cord P coming from the ac outlet distribution box to the customer receptacle (see Figure 1-13 on page 1-17).

1-16 3745-XXA 1-16 3746-9X0: 6578 SPIM

Figure 1-13. Power Cord for Power Strip

21. If the customer ordered a backup Service Processor, resume step 1 on page 1-9 to step 16 on page 1-14 to install this machine near the active

Service Processor. Install the system unit, display, and keyboard, but never connect this machine to the LAN. This Service Processor is used to replace the active Service Processor if it fails.

Chapter 1. Installing and Setting Up Your Service Processor 1-17

Step 3: Installing the Service Processor Access Unit (8228)

1. Unpack the 8228, and then reset the 8228 ports as explained in the following steps:

Note: Use the IBM 8228 Setup Aid after you have installed the 8228 and before you connect any cables to it. Save one Setup Aid to be used later if you relocate an 8228.

2. Before you begin, make sure no cables are connected to the 8228. If a cable bracket has been installed on the 8228, remove it.

3. Insert the aid into receptacle 1 of the 8228. The yellow stripe should be aligned with the edge of the receptacle to ensure that the aid is firmly seated.

Yellow

Indicator Lamp

1 2

Figure 1-14. Use of the 8228 Setup Aid

The light will glow brightly when the aid is initially inserted and will gradually dim when the aid is firmly seated in the receptacle.

If the light does not glow brightly when you insert the Setup Aid, remove the screw from the aid and replace the battery. If the light still does not glow brightly after you have replaced the battery, try another Setup Aid.

4. Leave the aid in the receptacle for 4 seconds after the light has gone out. Remove the aid from the receptacle and insert it into the next receptacle. The yellow stripe should be aligned with the edge of the receptacle to ensure that the aid is firmly seated.

Go to the next receptacle and repeat this step until you have set each receptacle, 1 through 8.

5. When you have set receptacle 8, insert the aid into the RI receptacle for 4 seconds.

The light should glow brightly while the aid is in the receptacle. If the light does not come on or goes out while the aid is connected to the receptacle, the 8228 must be replaced. Notify your network planner or supervisor.

Note: The 8228 Setup Aid is to be used only in setting up the 8228 either initially or after relocating the 8228. It should never be used when the network is operating.

1-18 3745-XXA 1-18 3746-9X0: 6578 SPIM

6. Install the 8228 in a safe place near the Service Processor. If you received a controller expansion, the 8228 is installed on the rear side of the controller expansion using two screws (PN 1621232) and two captive nuts (PN 58G5766) see Figure 1-15 on page 1-19. Using label A (PN 0782966), identify the 8228 as Service Processor Access Unit.

Figure 1-15. Installing the 8228 (Controller Expansion Rear Side)

7. Connect the 8228 to the Service Processor as follows: Note: If you have a controller expansion, see Figure 1-17 on page 1-20, if

not, see Figure 1-16 on page 1-20.

a. Plug connector 1 of cable A to the Service Processor.

b. Using a sticker, identify the connector 2 as the "Service Processor cable."

c. Plug connector 2 to any plug of the 8228 from 1 to 8.

Chapter 1. Installing and Setting Up Your Service Processor 1-19

Figure 1-16. Connecting the 8228 to the Service Processor

Figure 1-17. Connecting the 8228 to the Service Processor Installed in the Controller Expansion

Go to “Step 4: Installing and Connecting the RSF Modem to the Service Processor” on page 1-21

1-20 3745-XXA 1-20 3746-9X0: 6578 SPIM

Step 4: Installing and Connecting the RSF Modem to the Service Processor

See Appendix D, “Supported Connections between the Service Processor and a Remote Workstation” to see if the connection between your Service Processor modem and remote workstation modem is supported.

Go To

If you are installing:

 A 7858, go to “Step 5: Installing and Connecting the 7858 to the Service

Processor” on page 1-22.

 A 7857, go to “Step 6: Installing and Connecting the 7857 to the Service

Processor” on page 1-27.

Note: For the other types of RSF Modems, use the installation instructions shipped with the modem (set the modem speed to 9600 bps).

Chapter 1. Installing and Setting Up Your Service Processor 1-21

Step 5: Installing and Connecting the 7858 to the Service Processor

Notes:

1. If you are not familiar with the 7858, refer to the 7858 Professional Modem Guide to Operation, GA13-1981.

2. Power requirements:

 Low-voltage range: 90 to 137 V ac.

 High-voltage range: 180 to 265 V ac.

3. The document Power Supply and Telecommunication Connections for IBM Modems GA33-0054, contains useful information about the different

telecommunication connectors and power supply plugs.

4. Read the IBM Telecommunication Products Safety Handbook, SD21-0030.

Figure 1-18. 7858 Front Side

Figure 1-19. 7858 Rear Panel

7858 Modem Installation

This chapter describes how the modem can be easily installed and how to configure it in order to have it immediately operational.

Besides the modem and this manual, the carton should contain:

 The power attachment cord.

 Two telecommunication cables:

– Black cable for the switched line, with label SW, which fits into the PSTN

socket in the modem rear panel.

– Gray cable for the leased line, with label LL, which fits into the LL socket in

the modem rear panel.

 The IBM Telecommunication Products Safety Handbook.

1-22 3745-XXA 1-22 3746-9X0: 6578 SPIM

If any of these items is missing or damaged, contact the place of purchase for instructions on how to exchange your modem or obtain the missing items.

Installing the Modem

Attention

In order to avoid damages to the unit, before starting the installation, verify the modem input ac voltage setting against the power voltage source available at your wall socket.

If needed, the selector switch can easily be moved to the correct position, using a screwdriver or a pen:

 Switch set to 115 V for low-voltage range: 90 - 137 V ac.  Switch set to 230 V for high-voltage range: 180 - 265 V ac.

Step 1. Be sure that the power switch located on the modem rear panel is off

(switch in position "O")

Step 2. If you are going to use a switched line telecommunication cable, plug it

into the PSTN socket located on the modem rear panel. If this modem is not being installed in the United Kingdom, connect the other end of the cable to the telecommunication line.

Step 3. If you plan to use a leased line telecommunication cable, plug it into the

LL socket located on the modem rear panel. If this modem is not being installed in the United Kingdom, connect the other end of the cable to the telecommunication line.

Step 4. Connect the power attachment cord to the ac power socket located on

the modem rear panel and the power plug to a standard 3-pin grounded ac outlet. If this modem is being install the United Kingdom, connect the telecommunication cables you have attached to the modem, to the telecommunication lines.

Step 5. Observe the modem power-on sequence.

This is the normal power-on sequence:

 PWR light is turned on.

 SELFTEST RUNNING message is displayed for about 15 seconds.

Set the modem power switch to ON (switch in position "I").

If the PWR light is not on and the voltage selector switch is correctly set and you are sure the power voltage is present at the wall socket, the modem is defective and should be replaced.

If the message SELFTEST RUNNING is not appearing on the operator panel within 10 seconds, the modem is defective and should be replaced. This message remains on the display for about 15 seconds, then it is changed by the power-on sequence.

If the modem is set to the factory defaults, the operator panel shows:

AT CMD ec aa td_ rd_ dsr_ II_

Figure 1-20. 7858 Operator Panel Display

Chapter 1. Installing and Setting Up Your Service Processor 1-23

This operational message shows that the modem is set in AT command mode for switched-line operation with error control enabled and will auto-answer an incoming call.

In the next steps, you are instructed to manipulate the front panel buttons of the modem. Unless the step suggests otherwise, do not press them in for longer than 1 second.

The next step reset the modem options to the factory default configuration 0. Jump ahead to step 7 if the modem has never been used.

Step 6. Set the modem power switch to OFF, then hold the ↑ key pressed and

set the power switch to ON. When the message SELFTEST RUNNING is shown, release the ↑ key.

After about 15 seconds the message is changed to:

AT CMD ec aa td_ rd_ dsr_ II_

Figure 1-21. 7858 Operator Panel Display

If this sequence does not occur, the modem is defective and should be replaced.

Step 7. The next steps can only be done if you have attached the modem to the

public switched network. Go to step 11 if you do not want to test the modem’s public switched network interface.

Step 8. On the modem operator panel:

a. Press the ↑ until the DTR (C108) message is displayed on the top

row.

b. Press the → key until the Forced On message is displayed on the

bottom row.

c. Press Enter twice to select the option and to return to the modem

operational mode message.

Step 9. Dial the modem phone number from another telephone. You should hear

the ringing tones and then the 2100-Hz answer tone from the called modem in the handset of the dialing telephone. If you hear the answer tone, go to step 11. Otherwise, continue with step 10.

Step 10. If you do not hear the modem answer tone, verify that the telephone line

is operating properly. In most countries, you can do this by replacing the modem with a handset and then attempting a second time to dial the modem phone number from another telephone to verify that the handset rings properly.

Connect again the modem to the public switched network and try dialing the modem phone number again. Observe the front panel OH light. This light turns off when the modem answers. If this attempt to call the modem fails, the modem is defective and should be replaced.

Step 11. Set the modem power switch to OFF.

Note: The following steps assume that your DTE is already installed

and operational.

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Step 12. Connect the 25-pin V.24 cable from the DTE to the 25-pin connector on

the modem rear panel. Fasten the connector retaining screws.

Step 13. Set the modem power switch to ON. Wait until the modem operational

message is displayed on the operator panel (about 15 seconds).

If the modem is connected to an asynchronous DTE that can send AT commands to the modem, you can use the DTE to configure the modem to match your communication system requirements. Otherwise, the modem can be configured through the operator panel, see “Setting the 7858 Connected to the COM1 Connector (ASYN)”

Note: Ten factory-redefined modem configurations are available. You could retrieve the factory configuration that better matches your system requirements, make any further configuration adjustment you should require, and save your modem configuration in one of the ten user configuration slots.

Step 14. Now the modem is ready for operation. You can try it with your system. If

If you have a problem because the dialing tone is not provided by your PBX or exchange set the modem as follow:

 Power OFF the modem.  Power ON the modem while you are pushing Enter at the same time.

Release Enter key when the message DATAPUMP TEST is displayed.

After this, the modem performs the dial through the switchboard without looking for dial tone (Blind dial ATX1). This setting is maintained even if the modem is powered OFF and ON again.

Step 15. If you have a problem while using the modem, refer to the "Problem

Determination" chapter in the 7858 Professional Modem Guide to Operation, GA13-1981.

Setting the 7858 Connected to the COM1 Connector (ASYN)

1. Power OFF the modem.

2. Press and hold the ↑ key while you power ON the modem.

3. The modem is set to Factory 0 in AT command mode.

Saving the Configuration of the 7858

If you want to save the configuration just defined, in order to have it loaded again at the next modem reset, perform the following steps:

1. Press the ↓ key until the CONFIGURATIONS message

displayed the top row.

2. Press the → key until the Store User Conf.

message is displayed in the bottom row.

3. Press Enter to select the option.

Chapter 1. Installing and Setting Up Your Service Processor 1-25

4. Pressing the ↑ key, select the User Configuration Location where the current modem configuration must be saved (0 to 9).

5. Press Enter to save the current modem configuration.

6. The defined configuration is now active and saved.

Every time the modem is reset (powered on), the last user configuration that was saved is loaded as the current modem configuration.

Connecting the 7858

1. Plug the cable (PN 782984) into slot 1 of the Service Processor.

2. On the modem’s rear panel, plug the other cable lead into the 25-pin connector 2.

| Figure 1-22. Connecting the Service Processor (6578) from COM1 to the 7858

If you received a controller expansion, go to step 3 , otherwise, go to “Step 7: Customizing Your Service Processor” on page 1-33.

3. Slide the 7858 in the controller expansion as shown in Figure 1-23.

Figure 1-23. Installing the 7858 in the Controller Expansion

Go to “Step 7: Customizing Your Service Processor” on page 1-33 .

1-26 3745-XXA 1-26 3746-9X0: 6578 SPIM

Step 6: Installing and Connecting the 7857 to the Service Processor

Notes:

1. If you are not familiar with the 7857, refer to the 7857 Guide to Operation, GA13-1839.

2. Power and frequency requirements: 90 to 259 V ac, and 49.5 to 60.5 Hz (no adjustment).

3. The document Power Supply and Telecommunication Connections for IBM Modems GA33-0054, contains useful information about the different telecommunication connectors and power supply plugs.

4. Read the IBM Telecommunication Products Safety Handbook, SD21-0030

Figure 1-24. 7857 Front Panel

Besides the modem and this manual, the carton should contain:

 Telecommunication cables as needed for your country:

– Black cable:

- Switched line cable, with label SW, which fits into the PSTN socket in

the modem rear panel.

– Gray cables:

- 2-wire leased line cable, with label LL 2W, which fits into the LL socket

in the modem rear panel.

- 4-wire leased line cable, with label LL 4W, which fits into the LL socket

in the modem rear panel.

 DTE interface / 4-wire leased line wrap plugs.

 Telecommunication Products Safety Handbook.

If any of these items is missing or damaged, contact the place of purchase for instructions on how to exchange your modem or obtain the missing items. The user is recommended to use the telecommunication cables supplied with the modem (see “Telecommunication Cables Part Numbers”).

Telecommunication Cables Part Numbers

Table 1-3. Telecom. cables Table 1-3. Telecom. cables Table 1-3. Telecom. cables

Country PN Country PN Country PN

Albania 89G2554 Argentina 89G2554 Australia 89G2564

Chapter 1. Installing and Setting Up Your Service Processor 1-27

Table 1-3. Telecom. cables Table 1-3. Telecom. cables Table 1-3. Telecom. cables

Country PN Country PN Country PN

Austria 89G2544 Germany 89G2549 Paraguay 89G2554

Belgium 89G2545 Greece 89G2554 Peru 89G2554

Bolivia 89G2554 Guatemala 89G2554 Poland 89G2554

Brazil 89G2554 Honduras 89G2554 Portugal 89G2554

Bulgaria 89G2554 Hong Kong 89G2565 Romania 89G2554

Canada 89G2562 Hungary 89G2554 Russia 89G2554

China 89G2554 Iceland 89G3145 Saudi Arabia 89G2554

Colombia 89G2554 Ireland 89G2554 Slovakia 89G2554

Costa Rica 89G2554 Israel 89G3131 Slovenia 89G2554

Croatia 89G2554 Italy 89G2551 South Africa 89G3135

Cyprus 89G2577 Japan 89G2562 Spain 89G2554

Czech Republic 89G2554 Korea 89G2554 Sweden 89G2555

Denmark 89G2546 Kuwait 89G2554 Switzerland 89G2556

Egypt 89G2554 Luxembourg 89G3134 Taiwan 89G2554

El Salvador 89G2554 Macedonia 89G2554 Thailand 89G2554

Ecuador 89G2554 Mexico 89G2554 Turkey 89G2554

Finland 89G2547 Netherlands 89G2552 U.K. 89G2577

France 89G2548 New Zealand 89G2577 Ukraine 89G2554

Norway 89G2553 Uruguay 89G2554

Pakistan 89G2554 U.S. 89G2562

Panama 89G2554 Venezuela 89G2554

Installation procedure: Figure 1-25 shows the modem rear panel with the connectors where the DTE and line cables must be connected:

Figure 1-25. 7857 Rear Panel

Step 1. Be sure that the power switch located on the modem rear panel is off. Step 2. If you are going to use a switched line telecommunication cable, plug it

into the PSTN socket located on the modem rear panel, with the ferrite cylinder at the modem side. If this modem is not being installed in the United Kingdom, connect the other end of the cable to the telecommunication line.

Step 3. If you plan to use a leased line telecommunication cable, plug it into the

LL jack located on the modem rear panel, with the ferrite cylinder at the

1-28 3745-XXA 1-28 3746-9X0: 6578 SPIM

modem side. If this modem is not being installed in the United Kingdom, connect the other end of the cable to the telecommunication line.

Step 4. Connect the modem power plug to a standard 3-pin grounded ac outlet.

If this modem is being installed in the United Kingdom, connect the telecommunication cables you have attached to the modem, to the telecommunication lines.

Step 5. Observe the modem power-on sequence.

This is the normal power-on sequence:

 PWR light is turned on.  The HW SELFTEST RUNNING message is displayed for about 15

seconds.

 The DSP SELFTEST RUNNING message is displayed for about 15

seconds.

Set the modem power switch to ON. If the PWR light is not on, or the message HW SELFTEST RUNNING is not appearing on the operator panel within 10 seconds, the modem is defective and should be replaced. This message remains on the display for about 15 seconds, then it is changed by the power-on sequence.

If the modem is set to the factory defaults, after about 30 seconds, the operator panel shows:

┌────────────────────┐

│IBM 7857 AT CMD aa│ │td_ rd_ dsr ec_ ll_│

└────────────────────┘

This operational message shows that the modem is set in AT command mode for switched line operation and will auto-answer an incoming call.

The next steps reset the modem options to the factory default configuration 0. Jump ahead to step 7 if the modem has never been used.

In the next steps, you are instructed to manipulate the front panel buttons of the modem. Unless the step suggests otherwise, do not press them in for longer than 1 second.

Step 6. Set the modem power switch to OFF, then hold the ↑ key pressed and

set the power switch to ON. When the message HW SELFTEST RUNNING is shown, release the ↑ key.

After about 15 seconds the message is changed to DSP SELFTEST

RUNNING and then after another 15 seconds to:

┌────────────────────┐

│IBM 7857 AT CMD aa│ │td_ rd_ dsr ec_ ll_│

└────────────────────┘

If this sequence does not occur, the modem is defective. Replace it.

Step 7. The next steps can only be done if you have attached the modem to the

public switched network. Go to step 11 if you do not want to test the modem’s public switched network interface.

Step 8. On the modem operator panel:

Chapter 1. Installing and Setting Up Your Service Processor 1-29

 Press the ↑ key until the C108 (DTR) message is displayed on the top

row.

 Press the → key until the Forced On message is displayed on the

bottom row.

 Press Enter twice to select the option and to return to the modem

operational mode message.

Step 9. Dial the modem phone number from another telephone. You should hear

the ringing tones and then the 2100-Hz answer tone from the called modem in the handset of the dialing telephone. If you hear the answer tone, go to step 11. Otherwise, continue with step 10.

Step 10. If you do not hear the modem answer tone, verify that the telephone line

Step 11. Set the modem power switch to OFF.

Note: The following steps assume that your DTE is already installed and

operational.

Step 12. Connect the 25-pin V.24 cable from the DTE to the 25-pin connector on

the modem rear panel. Fasten the connector retaining screws.

Step 13. Set the modem power switch to ON. Wait until the modem operational

message is displayed on the operator panel (about 30 seconds).

Step 14. Now the modem is ready for operation; you can try it with your system. If

you observe a basic system problem, such as the DTE not being able to send commands to the modem successfully, verify again that your individual modem configuration parameters are matching your system requirements. If you have a problem while using the modem, refer to 7857 Guide to Operation, GA13-1839, chapter "Problem Determination."

If the 7857 operator panel does not show the following message (see Figure 1-26), the modem needs to be configured through the operator panel, go to “Setting the 7857 Connected to the COM1 Connector (ASYN)” on page 1-31.

┌────────────────────┐

│IBM 7857 V25BIS aa│ │td_ rd_ dsr ec_ ll_│

└────────────────────┘

with: OH LED OFF DTR(108) LED ON CTS(106) LED OFF CD(109) LED OFF

Figure 1-26. 7857 Operator Panel Display

1-30 3745-XXA 1-30 3746-9X0: 6578 SPIM

Setting the 7857 Connected to the COM1 Connector (ASYN)

1. Power OFF the modem.

2. Press and hold the ↑ key while you power ON the modem.

3. The modem is set to Factory 0 in AT command mode.

Saving the Configuration of the 7857

If you want to save the configuration just defined, in order to have it loaded again at the next modem reset, perform the following steps:

1. Press the ↓ key until the CONFIGURATIONS message displayed the top row.

2. Press the → key until the Store User Conf. message displayed the bottom row.

3. Press Enter to select the option.

4. Pressing the ↑ key, select the User Configuration Location where the current modem configuration must be saved (0 to 9).

5. Press Enter to save the current modem configuration.

6. The defined configuration is now active and saved.

Every time the modem is reset (powered on), the last user configuration that was saved is loaded as the current modem configuration.

Connecting the 7857 to COM1

1. Plug the cable (PN 782984) into the rear of the Service Processor 1.

2. On the modem’s rear panel, plug the other cable lead into the 25-pin connector 2.

| Figure 1-27. Connecting the Service Processor (6578) from COM1 to the 7857

If you received a controller expansion, go to step 3 , otherwise go to “Step 7: Customizing Your Service Processor” on page 1-33.

3. Slide the 7857 in the controller expansion as shown in Figure 1-28 on page 1-32.

Chapter 1. Installing and Setting Up Your Service Processor 1-31

Figure 1-28. Installing the 7857 in the Controller Expansion

Go to “Step 7: Customizing Your Service Processor” on page 1-33.

1-32 3745-XXA 1-32 3746-9X0: 6578 SPIM

Step 7: Customizing Your Service Processor

Notes:

1. For any unexpected message or error concerning the Service Processor, go to “MAP: Entry Point for Problem Isolation” on page 2-1. For any other message or error displayed on the control panel go to:

 The START page of the 3745 Communication Controller Models 210 to

61A Maintenance Information Procedures, SY33-2054, if you are working

on a 3745 Model X1A.

 The START page of the 3745 Communication Controller Models 130 to

17A Maintenance Information Procedures, SY33-2070, if you are working

on a 3745 Model 17A.

 The START page of the 3746-900 Service Guide, SY33-2116, if you are

working on a 3746-900.

 Or go to the START page of the 3746-950 Service Guide, SY33-2108, if

you are working on a 3746-950.

2. The purpose and explanation for the different parameters is given in the 3745

Communication Controller Models A and 3746 Models 900 and 950: Planning Guide, GA33-0457.

3. Ensure that the machine type and model are registered in RETAIN (CCPF). For U.S.A. machines, please call the Raleigh Multiplexor Support Center and

verify your machine’s registration in CCPF. Make sure that:

a. The seven-digit serial number of the 3745/3746 is correct. b. The three-digit model designation for the 3745/3746 is correct.

1. Power ON the display.

a. Turn on your display, and adjust the Brightness and Contrast controls to

the approximate midpoint.

You can readjust these controls for personal viewing comfort after you turn on your Service Processor.

Note: The locations of the power switch and the Brightness and Contrast

controls on your display might be different from those shown above.

b. Adjust the keyboard feet for personal typing comfort.

Chapter 1. Installing and Setting Up Your Service Processor 1-33

2. Power ON the Service Processor.

3. Check your display. The IBM logo appears, and the power-on self-test (POST) begins. F1 and Esc prompts appear and then disappear.

4. Wait while the message MOSS-E is being loaded, please wait is displayed.

5. When the following panel appears, enter the Service Processor maintenance password (default is IBM3745).

6. Press Enter or click OK, then go to step 10 on page 1-35 if nothing has been customized on your Service Processor, or go to step 7 on page 1-35 to select the Service Processor customization function.

Figure 1-29. MOSS-E View Primary Panel

1-34 3745-XXA 1-34 3746-9X0: 6578 SPIM

7. On the MOSS-E view primary panel, double-click the Service Processor object icon.

8. Click Configuration Management.

9. Double-click SP customization.

10. If it is the first time that you invoke "SP Customization," all the items are selected. If you are not ready to customize one or more items, click the corresponding check box to deselect the items.

The following options are available:

a. A link definition for a Console for Java.

This link is exclusive with the DCAF link/operation. According to your customer choice, select the option to define a DCAF or JavaTM link.

b. Screen resolution option (800x600 or 640x480)

This option is only enabled for the panels that support this option. It is mandatory to select 800x600 when an MAE is installed.

Click Modem type drop down list, then select (click) the modem and connection type of the modem used (see notes below).

a. The list of the modems depends on the bus type of the Service Processor

installed (ISA bus or MCA bus).

b. For 7858 and 7857 for which multiple choices are prompted, you must

select the option that matches the modem setting, see “Setting the 7858 Connected to the COM1 Connector (ASYN)” on page 1-25 or “Setting the 7857 Connected to the COM1 Connector (ASYN)” on page 1-31.

c. If you want to get more details about the different modems, press Help.

Figure 1-30. Service Processor Customization

11. Click Next>> and go to step 12 on page 1-36 Note: The next step depends on the items list selected in the Service

Processor Customization panel (see Figure 1-30).

Chapter 1. Installing and Setting Up Your Service Processor 1-35

12. Fill in the following input fields according to the values written by the customer on the parameter worksheet “Parameter Definitions for RSF” on page C-5 and click Next>> then go to step 13 (if you selected to customize the time and date in step 10 on page 1-35).

Note: Use F1 to get details about the input fields.

Figure 1-31. Customer Information Customization

13. Modify the time, date, and time-zone offset. Click Apply, click Next>>, then go to step 14 on page 1-37 (if you selected in step 10 on page 1-35 to customize the service LAN addresses).

Figure 1-32. SP Time and Date Customization

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14. Modify the service LAN addresses as follows: Note: Press F1 to get details about the input fields.

a. If needed, enter the IP address for the Service Processor, and TIC3 2080

according to the values recorded by the customer on the worksheet “Definition of Service LAN IP Addresses” on page C-2, otherwise keep the default values.

Note: The Subnet mask can also be modified for the Service Processor but it will be automatically updated for the NNPs and TIC3 2080.

b. Enter the UAA/LAA address

c. If a router is connected on the service LAN, enter its IP address.

d. If the customer has defined a LAN manager, change the C&SM LAN ID

according to the LAN NAME specified in the parameter worksheet “Service Processor LAN Management Definition” on page C-2.

Figure 1-33. Service LAN Addresses

15. Click Next>>, then go to step 16 on page 1-38 (if you selected in step 10 on page 1-35 to customize the NetViewR parameters).

Chapter 1. Installing and Setting Up Your Service Processor 1-37

16. The link(s) to NetView. Two paths can be defined:

a. A Main Stream, which can be a LAN or SDLC link.

b. An Alternate Stream path, which is always an SDLC link.

Define the MOSS-E as a PU 2.1 in your network. This PU will report alerts to NetView to the active SSCP-PU session (where PU name = CP name). This session can be established on one of the two possible links to the MOSS-E:

 The LAN link through the TIC2 or TIC3 adapter.  Or, through an SDLC link through a 3745 SDLC port.

Host

37XX

Controller

Modem

Public Switched

Network

NetView

VTAM

SNA/subarea

Network

3745

NCP

Service

LAN

3746

900

Netview

Console

APPN

Network

3746NN3746

NNP

Legend:

Network Node Processor Alerts:

1. TIC3 (CBSP) then the APPN network

MOSS-E Alerts:

Paths through Subarea or

Modem

APPN Network:

2. TIC3 (CBSP)

Service Processor

3. TIC2 (3745)

Alternate Path

Figure 1-34. NetView Links

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17. See Figure 1-35, then enter the following information:

a. Generate (or not) the alerts to NetView (see the parameter worksheet

“Generate MOSS-E Alerts” on page C-4).

b. Specify the NetView link through a SNA or APPN network.

c. Select the number of links (1 or 2).

d. If it is one link, specify the type (LAN or SDLC).

e. Enter the machine type, model, and serial number.

f. Enter the Network ID, and local node name.

Note: The Network ID and the Local node name parameters must match the values recorded in the Switched Major node definition:

Network ID: NETID Local node name: CPNAME <===> Local PU Name

(See Figure 1-36 on page 1-40 to see one example of switched major node definition)

g. If you are defining a 3270 session, enter the locally administrated address

(LAA). Note: The LAN destination address is the TIC2 (3745) or TIC3 (3746-900)

address through which you will access NetView. The TIC3 address can also be used for a DCAF link (SNA-attached console only).

h. Enter the TIC3 RSAP value.

i. If one SDLC link or two links (the alternate path is necessarily SDLC),

specify the SDLC link telephone number.

Figure 1-35. NetView Link/Reporting Customization

Chapter 1. Installing and Setting Up Your Service Processor 1-39

18. Then click Next>>, then go to step 19 on page 1-42 (if you selected in step 10 on page 1-35 to customize a 3270 session).

When defining an SDLC link to NetView through an Advanced Peer-to-Peer NetworkingR (APPNR) network, the CCM parameters must be set as follows:

a. DLC Parameters 1/3:

 Transmit Receive Capability: Full-duplex

 Interface: V.25bis

 Prot Type: Switched

 Clocking: External

 Link Station Role: Negotiable

b. DLC Parameters 2/3:

 Transmit NRZI: Yes  Echo Defeat: No  Monitor Ring: Yes  Answer Tone: Yes l  Interface Gap: No

c. DLC Parameters 3/3: keep the default values

d. APPN Station:

 PU Type: 2.1  Destination Address: 1C  For DLC and APPN parameters: keep the default values

When defining a link to NetView through an SNA network, for examples of the NCP generation, see:

 Figure 1-38 on page 1-41 for a LAN link, the LAN destination address

must be equal to the LOCADD (recorded in NCP gen).

 Figure 1-37 on page 1-41 for an SDLC link, the SDLC link is defined for

the alternate stream path to NetView.

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* * * * MAJNODE FOR CONNECTION : MOSS-E <==> NETVIEW V2R3 * * * * * *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* NTVMOSSE VBUILD TYPE=SWNET,MAXGRP=1,MAXNO=1 *---------------------------------------------------------------------* MOSSE PU ADDR=04,PUTYPE=2,NETID=SYSTST,CPNAME=MOSSNMVT X MAXPATH=8,MAXDATA=265,MAXOUT=1, X DISCNT=NO,

Figure 1-36. Example of Switched Major Node Definition

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********************************************************************** G23SIDES GROUP DIAL=YES,LNCTL=SDLC,TYPE=NCP,REPLYTO=3,XID=YES * K23C0004 LINE ADDRESS=(0004,FULL),DUPLEX=FULL,RING=YES,NEWSYNC=NO, X V25BIS=(YES,DLSDLC),AUTO=YES,PAUSE=0.5,TRANSFR=71, X NRZI=YES,CLOCKNG=EXT,RETRIES=(3,3,3),CALL=IN P23C0004 PU PUTYPE=2,ISTATUS=ACTIVE **********************************************************************

Figure 1-37. Example of NCP Generation for an SDLC Link to NetView

- Define a Group, Line and PU for the Physical line.

. . *---------------------------------------------------------------------* FFA30320 * TIC3 BNN/INN: PORT 2080 - PHYSICAL * FFA30330 *---------------------------------------------------------------------* FFA30340 G502080 GROUP ECLTYPE=(PHYSICAL,ANY), X ADAPTER=TIC3

K50C2080 LINE ADDRESS=(2080,FULL),PORTADD=0,LOCADD=400000502080 X MAXTSL=16732,LSPRI=PU,PUTYPE=1,ANS=CONTINUE, X TRSPEED=16,TRANSFR=254 S50C2080 PU ADDR=01, X INNPORT=YES . .

- Define a Group, Line and PU for the Logical line.

. . *********************************************************************** FFA33180 * * FFA33190 * TIC3 BNN : PORT 2080 - LOGICAL Connection to Service Processor * FFA33200 * * FFA33210 *********************************************************************** FFA33230 L50G2080 GROUP DIAL=YES,LNCTL=SDLC,TYPE=NCP,ECLTYPE=(LOGICAL,PER), X CALL=INOUT,PHYSRSC=S50C2080, X LINEAUT=YES, X MAXPU=1, X NPACOLL=NO, X PUTYPE=2, X RETRIES=(6,0,0,6) R50A0001 LINE Z50A0001 PU . .

Figure 1-38. Example of NCP Generation for a LAN Link to NetView

Chapter 1. Installing and Setting Up Your Service Processor 1-41

19. To define a 3270 session:

a. From the host code page pulldown menu, select your code page according

to the country.

b. Select the LU local/NAU address according to the value recorded on the

parameter worksheet NCP Dump Transfer (see “NCP Dump Transfer” on page C-1).

c. The Long session/LU name according to the value recorded on the

parameter worksheet NCP Dump Transfer (see “NCP Dump Transfer” on page C-1).

Note: The number of sessions can me modified only in PE mode. In CE mode, only one session can be defined.

Figure 1-39. Token-Ring 3270 Session Customization

Although the CCM remote configuration panel appears, you do not have to change either the login or the password. Any login or password customization is the responsibility of the customer.

Figure 1-40. CCM Remote Configuration Panel

20. Click Next>>, then go to step 21 on page 1-43 (if you selected in step 10 on page 1-35 to customize a RETAIN link).

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Notes:

a. In the 3270 Session Customization panel, you have entered the:

1) LU local/NAU address

2) Long session/LU name

These parameters must be the same as the values recorded in the switched major definition (see Figure 1-41 on page 1-43 for an example of a switched major node definition).

In this example:

1) LU local/NAU address <===> 03

2) Long session/LU name <===> MOSSEEMU

3) For the MOSSEEMU LU, you must use the logon mode table entry

SNX32702 to allow the file transfer.

b. Use the LU name to identify the session.

c. The LU local address must be equal to 03 or above (values 01 and 02 are

used and reserved by the Service Processor product).

In the switched major node, add one LU statement for the 3270 session:

MOSSE PU ADDR=04,PUTYPE=2,NETID=SYSTST,CPNAME=MOSSNMVT, X MAXPATH=8,MAXDATA=265,MAXOUT=1,X DISCNT=NO MOSSEEMU LU LOCADDR=03,DLOGMOD=SNX32702

Figure 1-41. Example of a Switched Major Node Definition

21. For RETAIN and RSF access, modify the options and enter the telephone numbers according to the customer choice:

a. Disable or enable (set by default) the RSF facility to generate the alerts to

NetView (see the parameter worksheet “Parameter Definitions for RSF” on page C-5).

b. Enable or disable (set by default) the automatic microcode download option

(see the parameter worksheet “Set Automatic Microcode Download Option” on page C-5).

c. Enter the telephone numbers according to the local IBM service support

information.

Chapter 1. Installing and Setting Up Your Service Processor 1-43

Figure 1-42. Retain Customization

22. Click Next>>, then go to:  Step 23 on page 1-45 (if you selected in step 10 on page 1-35 to

customize a DCAF link).

 Step 26 on page 1-47 (if you selected in step 10 on page 1-35 to

customize a Java link).

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23. For DCAF access, four different types of console can be linked to the Service Processor:

a. SNA-attached console

b. LAN-attached console

c. SDLC-attached console.

d. APPN-attached console.

Workstation for the

NetView Graphic

Monitor Facility

SNA-Attached

Console

(An APPN- or

SNA-Attached Console)

Modem

Public Switched

Network

Legend:

Normal path

The normal paths are:

1. TIC3 (CBSP 900)

2. TIC2 (TRA2))

3. TIC3 (CBSP 950).

SDLC path

DCAF

3745

Modem

Service Processor

SNA/Subarea

Network

3746

900

Service

LAN

MOSS-E

DCAF

APPN

Network

DCAF

LAN-Attached

Console

(CM/2)

APPN-Attached

Console

DCAF

3746

950

DCAF

LAN-Attached

Console (TCP/IP)

CM/2

Commications Manager/2

Figure 1-43. DCAF Links

Chapter 1. Installing and Setting Up Your Service Processor 1-45

24. Select the type of DCAF links that you are going to define and modify the LU name according to the customer specifications.

Notes:

a. We recommend using four letters to identify the MOSS-E machine to DCAF

connections. These names should be unique in your network; see the following worksheets:

 “For SNA-Attached Consoles” on page C-4  “For APPN/HPR-Attached Consoles” on page C-4  “For LAN-Attached Consoles” on page C-4  “For Modem-Attached Consoles” on page C-4

b. To specify the destination address, see Figure 1-43 on page 1-45 and

according to the NetView path definition, set this address as follows:

 If the alert path to NetView is not defined or through SNA:

– The DCAF SNA can be set for path: 1, 2, or 3 – The DCAF APPN can be set for path: 3

 If the alert path to NetView is defined through APPN:

– The DCAF SNA can be set for path 1, 2, or 3 with a RSAP different

than the TIC3 RSAP (see Figure 1-35 on page 1-39)

– The DCAF APPN can be set for path 3 with the same RSAP define

for the NetView link (see Figure 1-35 on page 1-39).

25. Then click Next>>, and go to step 28 on page 1-48.

Figure 1-44. DCAF Customization

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26. On the Java Customization panel, enter or select the following options:

a. Click No to reject any incoming call.

b. Enter the local phone number, which is the phone number of the modem

connected to the SP.

c. The IP addresses of:

1) The PPP-server. This is PPP address of the Service Processor.

2) The PPP-client. This is PPP address of the remote station.

Note: These IP addresses must be in the same subnet than the IP addresses of the units connected to the service LAN, see the worksheet “Parameter Definitions for Point-to-Point Link Definition” on page C-5.

d. The DTE speed, which must be set according to the type of the modem

installed (click Help for more details).

Then, click Next>>. The Console Configuration for Java panel appears.

Figure 1-45. Point-to-Point Protocol Configuration

Chapter 1. Installing and Setting Up Your Service Processor 1-47

27. On the Console Configuration for Java panel, do not modify the configuration; this the responsibility of your customer.

Note: If customers want to change the configuration, they must click View/Change Login Properties and enter the requested management

password. Click Next>> button.

Figure 1-46. Java Console Configuration

28. Click Yes to record your parameters.

Figure 1-47. SP Customization Message

29. The customization is in progress.

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Figure 1-48. SP Customization In Progress

30. The customization is completed, click OK.

Figure 1-49. SP Customization Completed

31. The Service Processor is going to reboot, click OK.

Figure 1-50. SP Reboot

Completing Your Installation

At the end of Service Processor installation, return to:

 The 3745/210-61A Installation Guide, SY33-2057, Chapter "Making Ready to

Install", step 2, if you are installing a 3745 Model X1A.

 The 3745/130-17A Installation Guide, SY33-2067, Chapter "Preparing to Install

the 3745", step 2, if you are installing a 3745 Model 17A.

 The 3746-950 Installation Guide, SY33-2107, Chapter "Connecting the

3746-950 to the LAN", if you are installing a 3746-950.

 Or if you are installing a 3745 model conversion from XX0 to XXA, or a

3746-900 to 3746-950 model conversion, return to your MES installation instructions.

Chapter 1. Installing and Setting Up Your Service Processor 1-49

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Chapter 2. Service Processor Problem Determination

MAP: Entry Point for Problem Isolation

You are here because you have a problem on the Service Processor, the display, the keyboard, the mouse, or the modem.

001

Are you here for a unit power-on problem? Yes No

002

According to the defective unit type, select the action to be performed.

Unit Type Action

Service Processor Go to “MAP: Service Processor / Display /

Keyboard Problem Isolation” on page 2-7.

Display Keyboard Mouse

Modem Refer to the modem documentation:

003

 Check that the suspected unit is powered-on.  If not, switch the power-on button to the ON position.

Go to “MAP: Service Processor / Display / Keyboard Problem Isolation” on page 2-7.

 For the IBM 7855, refer to the 7855

Modem Model 10 Guide to Operation,

GA33-0160.

 For the IBM 7857, refer to the 7857

Guide to Operation, GA13-1839.

 For the IBM 7858, refer to the 7858

Professional Modem Guide to Operation, GA13-1981.

 For other modems, refer to the

corresponding manual.

Is the suspected unit powered ON? Yes No

004

Go to Step 006 on page 2-2.

005

 Copyright IBM Corp. 2001 2-1

Problem solved. Go to Chapter 6, “CE Leaving Procedure” on page 6-1.

006

Is the suspected unit connected to the ac outlet distribution box of the controller rack?

MAP (continued)

Figure 2-1. AC Outlet Distribution Box Connections in Controller Rack

Yes No

007

Go to Step 011 on page 2-3.

008

Check that the ac power cable of the suspected unit is well-attached at:

 The rear of the unit  On the ac outlet distribution box.

Is the problem solved? Yes No

009

Continue with Step 016 on page 2-3.

010

(Step 010 continues)

2-2 3745-XXA 2-2 3746-9X0: 6578 SPIM

010 (continued)

Problem solved. Go to Chapter 6, “CE Leaving Procedure” on page 6-1.

011

Check that the ac power cable of the suspected unit is well-connected at:

 The rear of the unit.  On the ac wall socket.

Is the problem solved? Yes No

012

Connect a known working device, such as a lamp, into the ac wall socket.

Does the device work OK? Yes No

013

The ac wall socket is defective. Inform the customer to have it repaired.

014

Go to Step 032 on page 2-6.

015

Problem solved. Go to Chapter 6, “CE Leaving Procedure” on page 6-1.

016

Chapter 2. Service Processor Problem Determination 2-3

Fuse location on ac outlet distribution box

 On the ac outlet distribution box:

– Fuse F1 controls the range of connectors

J1 to J4

– Fuse F2 controls the range of connectors

J5 to J8.

MAP (continued)

Are there other units connected to the same range as the suspected unit? Yes No

017

Go to Step 026 on page 2-5.

018

Check that the other units have their power ON/OFF switch to ON.

 Check if other units are connected to the same

range of connectors as the suspected unit.

Are other units powered on? Yes No

019

Go to Step 021.

020

Go to Step 032 on page 2-6.

021

Check the corresponding fuse.

Is the fuse OK? Yes No

022

(Step 022 continues)

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022 (continued)

 Switch all the units to OFF controlled by this fuse.  Exchange the defective fuse.  Switch ON all the units controlled by this fuse.

Is the fuse blown again? Yes No

023

Problem solved. Go to Chapter 6, “CE Leaving Procedure” on page 6-1.

024

Suspect a power problem in a unit powered through the ac outlet distribution box.

 Switch all the units that are controlled by this fuse to OFF.  Exchange the fuse.  Switch on the units that are controlled by this fuse one by one to identify

the unit that has a problem.

 Once you have identified the faulty unit continue withStep 032 on

page 2-6 .

025

Suspect the ac wall socket.

026

Check the corresponding fuse.

Is the fuse OK? Yes No

027

 Switch OFF the defective unit controlled by this fuse.  Exchange the defective fuse.  Switch ON the unit controlled by this fuse.

Is the fuse blown again? Yes No

028

Problem solved. Go to Chapter 6, “CE Leaving Procedure” on page 6-1.

029

.Go to Step 032 on page 2-6 .

Chapter 2. Service Processor Problem Determination 2-5

030

Are all other units installed in the controller rack powered on? Yes No

031

Suspect the ac wall socket.

032

 Suspect a power problem in a unit.  According to the defective unit type, select the action to be performed.

Unit Type Action

Service Processor  Go to “MAP: Service Processor

Troubleshooting” on page 3-1.

Then if you have to exchange an FRU:

MAP (continued)

 Go to Chapter 5, “Service Processor FRUs /

Display Exchange” on page 5-1.

Display Exchange it. Go to Chapter 5, “Service Processor

FRUs / Display Exchange” on page 5-1.

Modem Refer to the modem documentation:

 For the IBM 7855, refer to the 7855 Modem

Model 10 Guide to Operation, GA33-0160.

 For the IBM 7857, refer to the 7857 Guide to

Operation, GA13-1839.

 For the IBM 7858, refer to the 7858

Professional Modem Guide to Operation,

GA13-1981.

 For other modems, refer to the corresponding

manual.

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MAP: Service Processor / Display / Keyboard Problem Isolation

You are here because you suspected:

 A Service Processor problem  A display or keyboard problem  A connection problem between the Service Processor and a 3745 or a

3746-9xx.

The Service Processor and the display are powered on.

Service Processor

Service

NNP-B

LAN Adapter

Processor

Access

Unit

(Note 2)

MOSS-E

Network Node Processor NNP-A (Note 1)

APPN

Figure 2-2. LAN attached to the Service Processor

3745 (Note 3)

3746-900 (Note 3)

3746-950

Notes:

1. The network node processor is an optional feature that is present only when APPN is installed.

2. Up to two Service Processor access units (8228) can be used depending on the number of network node processor used.

3. Only 3745, 3746-900, 3746-950, Service Processor and Network Node Processor can be connected to the LAN when APPN is installed.

001

Is there something displayed on the service processor-attached display? Yes No

002

Go to Step 015 on page 2-9 .

003

(Step 003 continues)

Chapter 2. Service Processor Problem Determination 2-7

MAP (continued)

003 (continued) Is the screen scrambled?

Yes No

004

Go to Step 006.

005

This symptom can appear after a screen resolution change. Perform the following actions:

1. Power OFF then power ON the Service Processor.

2. As soon a square block appears in the top left-hand corner of the display,

press Alt and F1 simultaneously.

3. Press F3 to recover the VGA mode.

If that does not solve your problem go to “MAP: Service Processor Troubleshooting” on page 3-1.

006

Is the Service Processor IML complete with MOSS-E View panel displayed? Yes No

007

Is there a message SYSxx-xxxxx (OS/2 message) displayed on screen? Yes No

008

Go to “MAP: Service Processor Troubleshooting” on page 3-1.

009

Call support for assistance.

010

Is the keyboard or the mouse, or both, locked? Yes No

011

Go to Step 019 on page 2-9.

012

 Check that the mouse cable is properly plugged into the rear of the Service

Processor.

(Step 012 continues)

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012 (continued)

 Check that the keyboard cable is properly plugged into the keyboard and into

the rear of the Service Processor.

Do you find the problem? Yes No

013

Use a mouse from another machine. Continue with Step 016.

014

Problem solved. Go to Chapter 6, “CE Leaving Procedure” on page 6-1.

015

If you cannot use the display, exchange it. Go to Chapter 5, “Service Processor FRUs / Display Exchange” on page 5-1.

016

If you tried another mouse on the Service Processor, did it work properly? Yes No

017

Replace the system board. Go to Chapter 5, “Service Processor FRUs / Display Exchange” on page 5-1.

018

Replace the Service Processor mouse.

019

 Check that the Service Processor LAN cable is attached correctly at the rear of

the Service Processor and in the service processor access unit.

 Check that all the LAN cables are attached correctly in the Service Processor

access unit.

Did you find the problem? Yes No

020

 Run diagnostics on the Service Processor, go to “Starting the IBM PC

Enhanced Diagnostics Program” on page 4-4. Then if you have to exchange a FRU, go to Chapter 5, “Service Processor FRUs / Display Exchange” on page 5-1.

021

(Step 021 continues)

Chapter 2. Service Processor Problem Determination 2-9

021 (continued)

Problem solved. Go to Chapter 6, “CE Leaving Procedure” on page 6-1.

MAP (continued)

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Chapter 3. Service Processor Troubleshooting

MAP: Service Processor Troubleshooting

Note about POST error code

The zeros before and after the error code might be not present for some PS/2 models. Messages might appears on your panel as three-, four-, or five-character messages. When this occurs, add two zeros after the last characters and one, two, or three zeros before the first character, so that you can look up the error as an eight-character message.

Example:

101 displayed means 00010100 1701 displayed means 00170100 16680 displayed means 01668000

How to proceed

1. If you have both an error message and an incorrect audio response, diagnose the error message first.

2. If you cannot run the diagnostic tests, or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.

3. If you did not receive any error message, look for a description of your error symptoms in the first part of this index.

4. Check all power supply voltages before you replace the system board. (See “Power Supply” on page 3-20.)

5. Check the hard-disk drive jumper settings before you replace a hard disk drive. (See “Hard-Disk Drive Jumper Settings” on page 3-30.)

Notes:

1. Some errors are indicated with a series of beep codes. See “Beep Symptoms” on page 3-15 for an explanation of the beep codes.

| 2. The Service Processor based on 6578 computer is defaulted to come up | quietly (no beep, no memory count, and checkpoint code display) when no | errors are detected by POST. To enable the beep and memory count, and

checkpoint code display when a successful POST occurs, enable Power on Status in Setup. See “Service Processor Configuration / Setup Utility” on page H-8.

3. The processor is a separate FRU from the system board; the processor is not included with the system board FRU. See “Before Replacing a System Board” on page 3-22 before replacing the system board.

001

(Step 001 continues)

 Copyright IBM Corp. 2001 3-1

MAP (continued)

001 (continued)

1. Power-off the system.

2. Check all cables and power cords.

3. Make sure there are no diskettes in the drives.

4. Set all display controls to the middle position.

5. Power-on the system.

Note: If you get a POST error code, press Pause (while the error code is on the panel). Write down any error codes that are displayed, then press F1 to continue.

Did you receive a POST error code? Yes No

002

Go to Step 006 on page 3-13.

003

Check your FIRST POST ERROR with Table 3-1.

Table 3-1 (Page 1 of 12). POST Errors

Symptom / Error FRU to replace / Action to take 000

SCSI Adapter not enabled.

02X SCSI Adapter 08X

Check SCSI terminator installation.

101

System board Interrupt failure.

102

System board timer error.

106 System Board 110

System board memory parity error.

111

I/O channel parity error.

114

Adapter ROM error.

129

Internal cache test error.

151

Real-time clock failure.

Verify adapter device and bus master fields are enabled in PCI configuration program. Refer to the documentation shipped with computer.

1. SCSI Cable

2. SCSI Terminator

3. SCSI Device

4. SCSI Adapter System Board

System Board

1. Memory Module

2. System Board

1. Reseat adapters

2. Any Adapter

3. System Board

1. Adapter Module

2. System Board

1.Processor

2. L2 Cache Memory

3. System Board

System Board

3-2 3745-XXA 3-2 3746-9X0: 6578 SPIM

Table 3-1 (Page 2 of 12). POST Errors

Symptom / Error FRU to replace / Action to take 161

Bad CMOS battery.

162

Configuration mismatch.

162

And unable to run diagnostics.

163

Clock not updating or invalid time set.

164

POST detected a base memory or extended memory size mismatch error.

166

Boot Block Check Sum Error.

167

Microprocessor installed that is not supported by the current POST/BIOS

168

Alert on LANTM error.

17X, 18X C2 Security 175 1. Run Configuration (see “Service

176 Covers were removed from the

177

Corrupted Administrator Password.

178 System Board

1. Run Configuration/Setup Utility..

2. CMOS Backup Battery (See Appendix A, “Safety Information” on page A-1.)

3. System Board

1. Run Setup and verify Configuration.

2. Had a device been added, removed, changed location? If not, suspect that device.

3. Power-on external devices first, then power-on computer.

4. CMOS Backup Battery (See Appendix A, “Safety Information” on page A-1.)

5. System Board

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

1. Time and Date Set?

2. CMOS Backup Battery (See Appendix A, “Safety Information” on page A-1.)

3. System Board

1. Run Setup. Check System Summary

menu for memory size change. (See “Service Processor Configuration / Setup Utility” on page H-8.)

2. Run the Extended Memory Diagnostic tests.

1. Run Flash Recovery using Boot

Block. See “Flash Recovery Boot Block” on page 3-33.

2. System Board

1. Run Setup. Check Stepping level for

the BIOS level needed, then perform the flash update.

2. Processor

1. Run Setup. Check to see that

Ethernet and Alert on LAN are enabled.

2. System Board

Processor Configuration / Setup Utility” on page H-8).

2. System Board

computer System Board

Chapter 3. Service Processor Troubleshooting 3-3

Table 3-1 (Page 3 of 12). POST Errors

Symptom / Error FRU to replace / Action to take 183 Enter the administrator password. 184

Password removed due to check-sum error.

185

Corrupted boot sequence.

186 System Board 187 1. Clear administrator password.

189 1. More than three password attempts

190

Chassis intrusion detector was cleared. This is information only, no action required. If this code does not clear:

1XX

Not listed previously.

201, 20X

Memory data error.

225 Unsupported Memory 229

External cache test error.

262

POST detected a base or extended memory type error.

301 1. Keyboard

303

With an 8603 error.

303

With no 8603 error.

3XX

Not listed previously.

5XX 1. Video Adapter (if installed)

Enter new password.

Set configuration and reinstall the boot sequence.

2. System Board

were made to access the computer

1. System Board

1. Run Enhanced Diagnostic Memory

Test.

2. Memory Module

3. System Board

1. L2 Cache Memory

2. System Board

1. Run Setup. Check System Summary

menu for memory type change. (See “Service Processor Configuration / Setup Utility” on page H-8.)

2. Run the extended Memory Diagnostic tests.

2. Keyboard Cable

3. System Board

1. Mouse

2. Keyboard

3. Keyboard Cable

4. System Board

1. Keyboard

2. Keyboard Cable

3. System Board

1. Keyboard

2. Keyboard Cable

3. System Board

2. System Board

MAP (continued)

3-4 3745-XXA 3-4 3746-9X0: 6578 SPIM

Table 3-1 (Page 4 of 12). POST Errors

Symptom / Error FRU to replace / Action to take 601 1. Diskette Drive A:

2. Diskette Drive Cable

3. System Board

602 1. Bad Diskette?

2. Verify Diskette and retry.

604

And able to run diagnostics.

605

POST cannot unlock the diskette drive.

662 1. Diskette drive configuration error or

6XX

Not listed previously

762

Math coprocessor configuration error.

7XX

Not listed previously

962

Parallel port configuration error.

9XX 1. Printer

1047 1. 16-Bit AT Fast SCSI Adapter 107X

Check SCSI terminator installation.

1101

Serial connector error, possible system board failure.

1101, 1102, 1106, 1108, 1109 1. System Board

1107 1. Communications Cable

1102

Card selected feedback error.

1103

Port fails register check.

1. Run Setup and verify diskette

configuration settings.

2. Diskette Drive A/B:

3. Diskette Drive Cable

4. System Board

1. Diskette Drive

2. Diskette Drive Cable

3. System Board

wrong diskette drive type, run Setup Configuration.

1. Diskette Drive

2. System Board

3. External Drive Adapter

4. Diskette Drive Cable

5. Power Supply

1. Run Setup.

2. Processor

3. System Board

1. Processor

2. System Board

1. Run Configuration.

2. Parallel Adapter (if installed)

3. System Board

2. System Board

1. Check SCSI terminator installation.

2. SCSI Cable

3. SCSI Terminator

4. SCSI Device

5. SCSI Adapter

Run Enhanced Diagnostics.

2. Any Serial Device

2. System Board

Run Enhanced Diagnostics.

1. Run Enhanced Diagnostics.

2. System Board

Chapter 3. Service Processor Troubleshooting 3-5

Table 3-1 (Page 5 of 12). POST Errors

Symptom / Error FRU to replace / Action to take 1106

Serial option cannot be turned off.

1107 1. Serial Device Cable

1110

1116

Interrupt error.

1117

Failed baud rate test.

1162

Serial port configuration error.

11XX

Not listed previously

1201 1. System Board

1202, 1206, 1208, 1209, 12XX 1. Dual Async Adapter/A

1207 1. Communications Cable

13XX Game Adapter 1402

Printer not ready.

1403

No-paper error, or interrupt failure.

1404

System board timeout failure.

1405

Parallel adapter error.

1406

Presence test error.

14XX

Not listed above. Check printer before replacing system board.

15XX SDLC Adapter 1692

Boot sequence error.

16XX 36/38 Workstation Adapter 1762

Hard disk drive configuration error.

1. Run Enhanced Diagnostics.

2. System Board

1. Run Enhanced Diagnostics.

2. System Board

Run Enhanced Diagnostics.

1. Run Configuration.

2. Serial Adapter (if installed)

3. System Board

System Board

2. Any Serial Device

2. System Board

3. Any Serial Device

2. Dual Async Adapter/A

Information only

Run Enhanced Diagnostics.

1. See “Printer” on page 3-19.

2. System Board

Run FDISK to ensure at least one active partition is set active.

Run Configuration/Setup Utility (see “Service Processor Configuration / Setup Utility” on page H-8).

MAP (continued)

3-6 3745-XXA 3-6 3746-9X0: 6578 SPIM

Table 3-1 (Page 6 of 12). POST Errors

Symptom / Error FRU to replace / Action to take 1780 (Disk Drive 0)

1781 (Disk Drive 1) 1782 (Disk Drive 2) 1783 (Disk Drive 3)

180X, 185X

PCI configuration or resource error.

1962

Boot sequence error.

209X 1. Diskette Drive

20XX

Not listed previously.

21XX 1. SCSI Device

2401, 2402

If panel colors change.

2401, 2402

If panel colors are OK.

2409 Display 2410 1. System Board

2462

Video memory configuration error.

3015, 3040

Check for missing wrap or terminator plug on the adapter.

30XX 1. PC Network Adapter

3115, 3140 1. Network Attached?

1. See “Power Supply” on page 3-20.

2. Hard Disk Drive

3. System Board

4. Hard Disk Cable

5. Power Supply

1. Run Setup and verify PCI/ISA

configuration settings.

2. If necessary, set ISA adapters to "Not available" to allow PCI adapters to properly configure.

3. Remove any suspect ISA adapters.

4. Rerun diagnostics.

5. PCI Adapter

Possible hard disk drive problem, see “Hard Disk Drive Boot Error” on page 3-24.

2. Diskette Cable

3. 16-bit AT Fast SCSI Adapter

BSC Adapter

2. 16-bit AT Fast SCSI Adapter

3. Alternate BSC Adapter

Display

1. System Board

2. Display

1. Check cable and connections.

2. Run Setup and verify video configuration settings.

3. Video Memory Modules

4. Video Adapter (if installed)

5. System Board

1. Network Attached?

2. LF Translator

3. Cable Problem

4. PC Network Adapter

2. LF Translator

3. Cable Problem?

2. LF Translator

3. Alternate PC Network-Adapter

4. Cable Problem

Chapter 3. Service Processor Troubleshooting 3-7

Table 3-1 (Page 7 of 12). POST Errors

Symptom / Error FRU to replace / Action to take 31XX 1. Alternate PC Network Adapter

2. LF Translator

3. Cable problem?

36XX GPIB Adapter 38XX DAC Adapter 4611, 4630 1. Multiport/2 Interface Board

2. Multiport/2 Adapter

4612, 4613 4640, 4641 1. Memory Module Package

2. Multiport/2 Adapter

4650 Multiport Interface Cable 46XX

Not listed previously.

5600 1. Financial System Controller Adapter 5962

An IDE device (other than hard drive) configuration error.

62XX 1. 1st Store Loop Adapter

63XX 1. 2nd Store Loop Adapter

64XX Network Adapter 71XX 1. Voice Adapter 74XX Video Adapter (if installed) 76XX Page Printer Adapter 78XX High Speed Adapter 79XX 3117 Adapter 80XX PCMCIA Adapter 84XX 1. Speech Adapter

8601, 8602 1. Pointing Device (Mouse)

8603, 8604 1. System Board

86XX

Not listed previously.

89XX 1. PC Music Adapter

91XX 1. Optical Drive

96XX 1. SCSI Adapter

1. Multiport/2 Adapter

2. Multiport/2 Interface Board

3. Memory Module

1. Run Configuration.

2. CD-ROM Drive

3. CD-ROM Adapter

4. ZIP or other ATAPI device

5. System Board

2. Adapter Cable

2. Speech Control Assembly

2. System Board

2. Pointing Device (Mouse)

1. Mouse

2. System Board

2. MIDI Adapter Unit

2. Adapter

2. Any SCSI Device

3. System Board

MAP (continued)

3-8 3745-XXA 3-8 3746-9X0: 6578 SPIM

Table 3-1 (Page 8 of 12). POST Errors

Symptom / Error FRU to replace / Action to take 10101, 10102, 10104

10105, 10106, 10107 10108, 10109, 10111 10112, 10113, 10114 10115, 10116

10103, 10110, 101171 1. System Board

10117

Not listed previously.

10118 1. Run Diagnostics and verify the

10119 1. Diagnostics detected a non-IBM

10120 1. Check PSTN Cable.

10132, 10133, 10134 10135, 10136, 10137 10138, 10139, 10140 10141, 10142, 10143 10144, 10145, 10146 10147, 10148, 10149 10150, 10151, 10152

10153 1. Data/Fax Modem

101XX

Not listed previously.

10450, 10451, 10490 10491, 10492, 10499

Read/write error.

10452

Seek test error.

10453

Wrong drive type?

10454

Sector buffer test error. 10455, 10456

Controller error.

10459

Drive diagnostic command error.

10461

Drive format error.

1. Have customer verify correct

operating system device drivers are installed and operational.

2. Modem

2. Data/Fax Modem

1. Check system speaker.

2. Check PSTN cable.

3. External DAA (if installed)

4. Modem

correct operation of the modem slot.

2. Modem

modem.

2. Modem

2. External DAA (if installed)

3. Modem

Modem

2. System Board

1. Modem Adapter/A

2. Data/Fax Modem

3. System Board

1. Run Enhanced Diagnostics.

2. Hard Disk Drive

3. System Board

Run Enhanced Diagnostics.

Information only

Run Enhanced Diagnostics.

Information only

Run Enhanced Diagnostics.

Chapter 3. Service Processor Troubleshooting 3-9

Table 3-1 (Page 9 of 12). POST Errors

Symptom / Error FRU to replace / Action to take 10462

Controller seek error.

10464

Hard Drive read error.

10467

Drive non-unrecoverable seek error.

10468

Drive unrecoverable seek error.

10469

Drive soft error count exceeded. 10470, 10471, 10472

Controller wrap error.

10473

Corrupt data. Low-level format might be required.

10480 1. Hard Disk Drive (ESDI)

10481

ESDI drive D seek error.

10482

Drive select acknowledgement bad.

106X1 1. Check Configuration.

10635 1. Power-off computer, wait ten

10651, 10660 1. Check Cables.

106XX

Not listed previously.

107XX 1. 5 1/4-inch External Diskette Drive

109XX

Check the adapter cables.

112XX

This adapter does not have cache.

119XX 1. 3119 Adapter 121XX 1. Modem Adapter

136XX 1. ISDN Primary Rate Adapter

137XX System Board

Run Enhanced Diagnostics.

Information only

2. Drive Cable

3. System Board

Run Enhanced Diagnostics.

2. Ethernet Adapter

seconds, then power-on the computer.

2. Ethernet Adapter

Ethernet Adapter

2. 5 1/4-inch Diskette Drive Adapter/A

1. ActionMedia Adapter/A

2. System Board

1. SCSI Adapter

2. Any SCSI Device

3. System Board

2. Any Serial Device

3. System Board

2. System Board

MAP (continued)

3-10 3745-XXA 3-10 3746-9X0: 6578 SPIM

Table 3-1 (Page 10 of 12). POST Errors

Symptom / Error FRU to replace / Action to take 141XX Real-time Interface Co-Processor

Portmaster Adapter/A

143XX 1. Japanese Display Adapter

2. System Board

14710, 14711 1. System Board Video Adapter

2. Adapter Video Memory

148XX Video Adapter 14901, 14902

1491X, 14922

14932 1. External Display

161XX FaxConcentrator Adapter 164XX 1. 120-MB Internal Tape Drive

16500 1. 6157 Tape Attachment Adapter 16520, 16540 1. 6157 Streaming Tape Drive

166XX, 167XX 1. Token-Ring Adapter

18001 to 18029 1. Wizard Adapter

18031 to 18039 Wizard Adapter Cable 185XXXX 1. DBCS Japanese Display Adapter/A

20001 to 20003 1. Image Adapter/A

20004 1. Memory Module DRAM, VRAM

20005 to 20010 1. Image Adapter/A

200XX

Not listed previously.

20101 to 20103 1. Printer/Scanner Option

20104 1. Memory Module DRAM, VRAM

1. Video Adapter (if installed)

2. System Board

3. Display (any type)

2. Video Adapter

2. Diskette Cable

3. System Board

2. 6157 Tape Attachment Adapter

2. System Board

2. Wizard Adapter Memory

2. System Board

Image-I Adapter/A

2. Memory Module DRAM, VRAM

2. Image Adapter/A Image-I Adapter/A

Image-I Adapter/A

2. Memory Module DRAM, VRAM

1. Image Adapter/A

Image-I Adapter/A

2. Memory Module DRAM, VRAM

3. System Board

2. Image Adapter/A

3. Memory Module DRAM, VRAM

2. Printer/Scanner Option

3. Image Adapter/A

Chapter 3. Service Processor Troubleshooting 3-11

Table 3-1 (Page 11 of 12). POST Errors

Symptom / Error FRU to replace / Action to take 20105 to 20110 1. Printer/Scanner Option

2. Image Adapter/A

3. Memory Module DRAM, VRAM

Image Adapter/A Memory Test failure indicated by graphic of adapter.

206XX 1. SCSI-2 Adapter

208XX

Verify there are no duplicate SCSI ID settings on the same bus.

210XXXX

Internal bus, size unknown.

210XXX1

External bus, size unknown.

212XX 1. SCSI Printer

213XX SCSI Processor 214XX WORM Drive 215XXXC

215XXXD 215XXXE 215XXXU

If an external device and power-on LED is off, check external voltages.

216XX 1. Scanner 217XX

If an external device and power-on LED is off, check external voltages.

218XX

Check for multi-CD tray or juke box.

219XX SCSI Communications Device 24201Y0, 24210Y0

Be sure wrap plug is attached.

273XX 1-Mbps Micro Channel Infrared LAN

27501, 27503 27506, 27507

27502, 27504, 27510 27511, 27533, 27534 27536, 27537

27509 Remove redundant adapters, run Auto

27512 1. WMSELF.DGS diagnostics file

1. Replace memory module (shown in graphic).

2. Any SCSI Device

3. System Board

Any SCSI Device

1. SCSI Hard Disk Drive

2. SCSI Adapter or System Board

3. SCSI Cable

4. SCSI ID Switch (on some models)

2. Printer Cable

1. CD-ROM Drive I

CD-ROM Drive II Enhanced CD-ROM Drive II Any CD-ROM Drive

2. SCSI Cable

3. SCSI Adapter or System Board

1. Rewritable Optical Drive

2. SCSI Adapter or System Board

3. SCSI Cable

Changer

1. ISDN/2 Adapter

2. ISDN/2 Wrap Plug

3. ISDN/2 Communications Cable

Adapter

1. ServerGuard Adapter

2. System Board

ServerGuard Adapter

Configuration program, then retest.

missing

2. WMSELF.DGS diagnostics file incorrect

MAP (continued)

3-12 3745-XXA 3-12 3746-9X0: 6578 SPIM

Table 3-1 (Page 12 of 12). POST Errors

Symptom / Error FRU to replace / Action to take 27535 1. 3-V Lithium Backup Battery

2. ServerGuard Adapter

27554 1. Internal Temperature out of range

2. ServerGuard Adapter

27555, 27556 1. ServerGuard Adapter

2. Power Supply

27557 1. 7.2-V NiCad Main Battery Pack

2. ServerGuard Adapter

27558, 27559 27560, 27561

27562 1. External Power Control not

27563, 27564 1. External Power Control

275XX Update Diagnostic Software 27801 to 27879 1. Personal Dictation System Adapter

27880 to 27889 External FRU (Speaker, Microphone) I999030X

Hard disk reset failure.

1. PCMCIA Type II Modem

2. ServerGuard Adapter

connected

2. External Power Control

3. ServerGuard Adapter

2. ServerGuard Adapter

2. System Board

Possible hard disk drive problem (See “Hard Disk Drive Boot Error” on page 3-24.)

Did you find your POST error code in the list? Yes No

004

Error Range Is Not Listed

If the error code range presented is not listed in this index, it might be generated by a device that requires an additional service package. Refer to that service package.

005

 Action:

– Change the FRU suspected, go to Chapter 5, “Service Processor FRUs /

Display Exchange” on page 5-1.

– OR perform the specified action.

006

Check your Service Processor symptom with the following list.

Miscellaneous error messages

Chapter 3. Service Processor Troubleshooting 3-13

Message/Symptom FRU to replace/actions to take

Changing colors. Display CMOS backup battery inaccurate. 1. CMOS Backup Battery (see

Appendix A, “Safety Information” on page A-1).

2. System Board

Computer will not power-off. See “Power Supply” on page 3-20.

Computer will not RPL from server. 1. Ensure that network is in startup

Computer cannot Wake On LAN. 1. Check power supply and signal

Dead computer. See “Power Supply” on page 3-20.

Diskette drive in-use light remains on or does not light when drive is active.

Flashing cursor with an otherwise blank display.

Incorrect memory size during POST. 1. Run the Memory tests.

“Insert a Diskette” icon appears with a known-good diagnostics diskette in the first 3 1/2 -in. diskette drive.

Intensity or color varies from left to right of characters and color bars.

No power, or fan not running. See “Power Supply” on page 3-20.

Non-system disk or disk error-type message with a known-good diagnostic diskette.

Other display symptoms not listed above (including blank or illegible display).

1. Power Switch

2. System Board

sequence as first device or first device after diskette.

2. Ensure that network adapter is enabled for RPL.

3. Network adapter (advise network administrator of a new MAC address)

cable connections to network adapter.

2. Ensure that the Wake On LAN feature is enabled in Setup/Configuration. See “Service Processor Configuration / Setup Utility” on page H-8.

3. Ensure that the network administrator is using correct the MAC address.

4. Ensure that there are no interrupt or I/O address conflicts.

5. Network adapter (Advise network administrator of new MAC address).

1. Power Switch

2. Power Supply

3. System Board

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

1. System Board

2. Primary Hard Disk Drive

3. Hard Disk Drive Cable

2. Memory Module

3. System Board

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

4. Network Adapter

1. Display

2. System Board

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

1. See “Display” on page 3-18.

2. System Board

3. Display

MAP (continued)

3-14 3745-XXA 3-14 3746-9X0: 6578 SPIM

Message/Symptom FRU to replace/actions to take

Power-on indicator or hard disk drive in-use light not on, but computer works correctly.

Printer problems. See “Printer” on page 3-19.

Program loads from the hard disk drive with a known-good diagnostics diskette in the first 3 1/2-in. diskette drive.

RPL computer cannot access programs from its own hard disk.

RPL computer does not RPL from server. 1. Check startup sequence.

Serial or parallel port device failure (system board port).

Serial or parallel port device failure (adapter port).

Some or all keys on the keyboard do not work.

1. Power Supply

2. System Board

3. LED Cables

1. Check the Configuration/Setup

Utility.

2. Diskette Drive

3. Diskette Drive Cable

4. System Board

5. Power Supply

1. If network administrator is using

LCCM Hybrid RPL, check startup sequence: First device: network; Second device: hard disk drive.

2. Hard disk drive

2. Check the “Token-Ring Adapter Card LED Status” on page 3-25.

1. External Device Self-Test OK?

2. External Device

3. Cable

4. System Board

1. External Device Self-Test OK?

2. External Device

3. Cable

4. Alternate Adapter

5. System Board

1. Keyboard

2. Keyboard Cable

3. System Board

Beep Symptoms

Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See Table 3-2.

Table 3-2. Beep Symptoms

Beep Symptom Description 1-2-X  One beep

 A pause (or break)

 Two beeps

 A pause (or break)  Any number of beeps

4 Four continuous beeps

Beep Symptom FRU/Action 1-1-3

CMOS read/write error

1-1-4

ROM BIOS check error

Chapter 3. Service Processor Troubleshooting 3-15

1. Run Setup.

2. System Board

System Board

Beep Symptom FRU/Action 1-2-X

DMA error

1-3-X 1. Memory Module

1-4-4 1. Keyboard

1-4-X

Error detected in first 64 KB of RAM.

2-1-1, 2-1-2 1. Run Setup.

2-1-X

First 64 KB of RAM failed.

2-2-2 1. Video Card (if installed)

2-2-X

First 64 KB of RAM failed.

2-3-X 1. Memory Module

2-4-X 1. Run Setup.

3-1-X

DMA register failed.

3-2-4

Keyboard controller failed.

3-3-4

Panel initialization failed.

3-4-1

Panel retrace test detected an error.

3-4-2

POST is searching for video ROM. 4 1. Video Adapter (if installed)

All other beep code sequences. System Board

One long and one short beep during POST. Base 640 KB memory error or shadow RAM error.

One long beep and two or three short beeps during POST. (Video error)

Three short beeps during POST. 1. See “System Board Memory” on

Continuous beep. System Board

System Board

2. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

2. Memory Module

3. System Board System Board

1. System Board

2. Keyboard

1. Video Adapter (if installed)

2. System Board

3. Display

1. Video Adapter (if installed)

2. System Board

3. Display

1. Video Adapter (if installed)

2. System Board

1. Memory Module

2. System Board

1. Display Adapter (if installed)

2. System Board

page 3-37.

2. System Board

MAP (continued)

3-16 3745-XXA 3-16 3746-9X0: 6578 SPIM

Beep Symptom FRU/Action

Repeating short beeps. 1. Keyboard key stuck?

2. Keyboard Cable

3. System Board

No Beep Symptoms

Symptom/Error FRU/Action

No beep during POST but computer works correctly.

No beep during POST. 1. See “Undetermined Problems” on

Did you find your symptom in the list? Yes No

System Board

page 3-22.

2. System Board

3. Memory Module

4. Any Adapter or Device

5. Power Cord

6. Power Supply

007

Run the IBM PC Enhanced Diagnostics. See “Starting the IBM PC Enhanced Diagnostics Program” on page 4-4 to start the diagnostics.

Did the Enhanced Diagnostics error free? Yes No

008

See “IBM PC Enhanced Diagnostic Error Codes” on page 4-9 for error code and action. Go to Step 010.

009

Go to “Undetermined Problems” on page 3-22.

010

 Action:

– Change the suspected FRU, go to Chapter 5, “Service Processor FRUs /

Display Exchange” on page 5-1.

– OR perform the specified action.

Chapter 3. Service Processor Troubleshooting 3-17

Display

If the panel is rolling, replace the display assembly. If that not correct the problem, replace the video adapter (if installed) or replace the system board.

If the panel is not rolling, do the following to run the display self-test.

1. Power OFF the computer and display.

2. Disconnect the display signal cable.

3. Power ON the display.

4. Turn the brightness and contrast controls to their maximum setting.

5. Check for the following conditions:

 The panel should be white or light gray, with a black margin (test margin)

on the panel.

 You should be able to vary the panel intensity by adjusting the contrast and

brightness controls. Note: The location of the test margin varies with the type of display. The

test margin might be on the top, bottom, or one or both sides.

If you do not see any test margin on the panel replace the display. If there is a test margin on the panel, replace the video adapter (if installed) or replace the system board.

Note: During the first two or three seconds after the display is powered on,

the following might occur while the display synchronizes with the computer.

 Unusual patterns or characters  Static, crackling, or clicking sounds  A “power-on hum” on larger displays

A noticeable odor might occur on new displays or displays recently removed from storage.

These sounds, display patterns, and odors are normal; do not replace any parts.

If you are unable to correct the problem, go to “Undetermined Problems” on page 3-22.

3-18 3745-XXA 3-18 3746-9X0: 6578 SPIM

Keyboard

| Note: If the keyboard operation mode BIOS parameter is set to disabled, to | remove the keyboard or mouse as recommended can generate POST | errors 301 and 8603 on the 6578.

001

– Power OFF the computer. – Disconnect the keyboard cable from the system unit. – Power ON the computer and check the keyboard cable connector on the system

unit for the voltages shown. All voltages are ± 5%.

Printer

Pin 1 2

3 4

Figure 3-1. Keyboard Connector Voltages

Voltage (Vdc) +5.0 Not Used

Ground +5.0

+5.0 Not Used

Are the voltages correct? Yes No

002

Replace the system board.

003

On keyboards with a detachable cable, replace the cable. If the problem remains or if the cable is permanently attached to the keyboard, replace the keyboard. If the problem remains, replace the system board.

1. Make sure the printer is properly connected and powered on.

2. Run the printer self-test.

If the printer self-test does not run correctly, the problem is in the printer. Refer to the printer service manual.

If the printer self-test runs correctly, install a wrap plug in the parallel port and run the diagnostic tests to determine which FRU failed.

If the diagnostic test (with the wrap plug installed) does not detect a failure, replace the printer cable. If that does not correct the problem, replace the system board or adapter connected to the printer cable.

Chapter 3. Service Processor Troubleshooting 3-19

Power Supply

If the power-on indicator is not on, if the power supply fan is not running, or the computer will not power on, check for the following conditions.

Check/Verify FRU/Action

1. Verify that the voltage-selector switch is set for the correct voltage.

2. Check the following items for proper installation:

 Power cord

 On/Off switch connector  On/Off switch power supply connector  System board power supply

connectors

 Microprocessrs connection

Check the power cord for proper continuity.

Check the power-on switch for continuity. Power-on switch

Correct the voltage-selector switch setting.

Reseat.

Power cord

If the above are correct, check the following voltages (see “20-Pin Main Power Supply Connection”).

20-Pin Main Power Supply Connection

See “System Board Layout” on page H-5 for connector location. Note: These voltages must be checked with the power supply cables connected to

the system board.

Pin Signal Function

10 12 V +12 V dc

11 3.3 V +3.3 V dc

12 -12 V -12 V dc

13 COM Ground

1 3.3 V +3.3 V dc

2 3.3 V +3.3 V dc

3 COM Ground

4 5 V +5 V dc

5 COM Ground

6 5 V +5 V dc

7 COM Ground

8 POK Power Good

9 5 V SB Standby Voltage

3-20 3745-XXA 3-20 3746-9X0: 6578 SPIM

IBM 3746-900, 3745 31A, 3745 21A, 3745 A, 3746-950 Installation And Maintenance Manual

Specifications and Main Features

Frequently Asked Questions

User Manual