3270 Emulation PCI Adapter IBM
User's Guide
GA27-3913-00
3270 Emulation PCI Adapter IBM
User's Guide
GA27-3913-00
Note
Before using this information and the product it supports, be sure to read
the general information under “Notice” on page 30.
First Edition (January 1999)
The following paragraph does not apply to the United Kingdom or any country where such
provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES
CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
states do not allow disclaimer of express or implied warranties in certain transactions, therefore,
this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are
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the publication. IBM may make improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time.
It is possible that this publication may contain reference to, or information about, IBM products
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Requests for technical information about IBM products should be made to your IBM Authorized
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When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the
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Copyright International Business Machines Corporation 1999. All rights
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Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.
Contents
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . v
About This Guide ........................... xi
Required Publications . . . . . . . . . . . . . . . . . . . . . . . . . xii
Associated Publications . . . . . . . . . . . . . . . . . . . . . . . . xii
Other Related Publications ...................... xii
Section 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . 1
Signal Cable Considerations ..................... 2
Cable Requirements and Card Options ............. 2
Cable Length Limits ......................... 3
Before You Install a Card ....................... 4
How to Unpack a Card ........................ 5
Section 2. The 3270 PCI Card for Personal Computers with
PCI Buses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Operating Requirements . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing and Operating the Card .................. 7
System Resources Required ..................... 8
Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . 9
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Diagnostic Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Running the Diagnostic Utility .................. 12
Problem Determination Procedures ................ 14
Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
What to Do Next .......................... 17
Section 3. Maintenance and Service .............. 19
Safety Inspection Guide ....................... 19
Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Additional Problem Isolation ................... 21
Removal and Replacement ..................... 22
Appendix A. Technical Support . . . . . . . . . . . . . . . . . 23
Appendix B. Product Warranty and Notices ......... 25
Product Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Copyright IBM Corp. 1999 iii
Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Electronic Emission Notices ..................... 31
Japanese Voluntary Control Council for Interference (VCCI)
Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
List of Abbreviations and Acronyms .............. 35
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
iv 3270 Emulation PCI Adapter User’s Guide
Safety Information
Danger: Before you begin to install this product, read the
safety information in
SD21-0030. This booklet describes safe procedures for cabling and
plugging in electrical equipment.
Varning — livsfara: Innan du börjar installera den här
produkten bör du läsa säkerhetsinformationen i dokumentet
Säkerhetsföreskrifter— Läs detta först,
du på ett säkert sätt ansluter elektrisk utrustning.
Fare: Før du begynner å installere dette produktet, må du
lese sikkerhetsinformasjonen i
Les dette først
kabling og tilkobling av elektrisk utstyr.
Fare! Før du installerer dette produkt, skal du læse
sikkerhedsforskrifterne i
SD21-0030. Vejledningen beskriver den fremgangsmåde, du skal
bruge ved tilslutning af kabler og udstyr.
Caution: Safety Information—Read This First
Varning:
SD21-0030. Där beskrivs hur
Advarsel: Sikkerhetsinformasjon —
, SD21-0030 som beskriver sikkerhetsrutinene for
NB: Sikkerhedsforskrifter—Læs dette først
,
Gevaar: Voordat u begint met de installatie van dit produkt,
moet u eerst de veiligheidsinstructies lezen in de brochure
Veiligheidsinstructies—Lees dit eerst,
beschreven hoe u electrische apparatuur op een veilige manier moet
bekabelen en aansluiten.
Gevaar Voordat u begint met het installeren van dit produkt,
dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de
publikatie
In dit boekje vindt u veilige procedures voor het aansluiten van
elektrische appratuur.
Copyright IBM Corp. 1999 v
Caution: Safety Information - Read This First
SD21-0030. Hierin wordt
PAS OP!
, SD21-0030.
Vorsicht: Bevor mit der Installation des Produktes begonnen
wird, die Sicherheitshinweise in
Sicherheitsinformationen—Bitte zuerst lesen,
Diese Veröffentlichung beschreibt die Sicherheitsvorkehrungen für
das Verkabeln und Anschließen elektrischer Geräte.
Danger : Avant d'installer le présent produit, consultez le livret
Attention : Informations pour la sécurité — Lisez-moi d'abord
SD21-0030, qui décrit les procédures à respecter pour effectuer les
opérations de câblage et brancher les équipements électriques en
toute sécurité.
Danger: Avant de procéder à l'installation de ce produit, lisez
d'abord les consignes de sécurité dans la brochure
Consignes de sécurité—A lire au préalable,
brochure décrit les procédures pour câbler et connecter les appareils
électriques en toute sécurité.
Achtung:
IBM Form SD21-0030.
,
ATTENTION:
SD21-0030. Cette
Pericolo: prima di iniziare l'installazione di questo prodotto,
leggere le informazioni relative alla sicurezza riportate nell'opuscolo
Attenzione: Informazioni di sicurezza — Prime informazioni da
leggere
cablaggio ed il collegamento di apparecchiature elettriche.
vi 3270 Emulation PCI Adapter User’s Guide
, SD21-0030 in cui sono descritte le procedure per il
Perigo: Antes de iniciar a instalação deste produto, leia as
informações de segurança
Leia Primeiro
, SD21-0030. Este documento descreve como
Cuidado: Informações de Segurança —
efectuar, de um modo seguro, as ligações eléctricas dos
equipamentos.
Peligro: Antes de empezar a instalar este producto, lea la
información de seguridad en
Lea Esto Primero,
SD21-0030. Este documento describe los
Atención: Información de Seguridad —
procedimientos de seguridad para cablear y enchufar equipos
eléctricos.
Perigo: Antes de começar a instalar este produto, leia as
informações de segurança contidas em
Segurança—Leia Isto Primeiro,
SD21-0030. Esse folheto descreve
Cuidado: Informações Sobre
procedimentos de segurança para a instalação de cabos e conexões
em equipamentos elétricos.
VAARA: Ennen kuin aloitat tämän tuotteen asennuksen, lue
julkaisussa
Varoitus: Turvaohjeet—Lue tämä ensin
, SD21-0030,
olevat turvaohjeet. Tässä kirjasessa on ohjeet siitä, miten
sähkölaitteet kaapeloidaan ja kytketään turvallisesti.
Safety Information vii
Vigyázat: Mielôtt megkezdi a berendezés üzembe helyezését,
olvassa el a
SD21-0030 könyvecskében leírt biztonsági információkat. Ez a
könyv leírja, milyen biztonsági intézkedéseket kell megtenni az
elektromos berendezés huzalozásakor illetve csatlakoztatásakor.
viii 3270 Emulation PCI Adapter User’s Guide
“Caution: Safety Information— Read This First,
Safety Information ix
x 3270 Emulation PCI Adapter User’s Guide
About This Guide
This manual is the guide to installation, problem determination, and
maintenance of the 3270 PCI Card. The manual contains four
sections and one appendix:
Section 1: This section introduces the 3270 PCI Card. The section
also provides cabling and unpacking information.
Section 2: This section contains guidelines for installing the 3270
PCI Card (Personal Computer 3278/79 Emulation PCI Adapter) in a
personal computer with a PCI bus. This section also provides
instructions for diagnosing problems that may occur during operation.
Section 3: This section contains information to be used by service
personnel.
Appendix A: This appendix contains information to help you obtain
technical support.
Appendix B: This appendix contains the product warranty, notices,
and trademarks.
Copyright IBM Corp. 1999 xi
Required Publications
The operator’s manual for your personal computer
The hardware maintenance manual for your personal computer
Associated Publications
Caution: Safety Information—Read This First
The technical reference manual for your personal computer
IBM Personal Computer 3278/79 Emulation Adapter, Technical
Reference for the Advanced Adapter
IBM 3270 Connection Technical Reference
, GA23-0302
, SD21-0030
, GA23-0339
Other Related Publications
IBM 3270 Character Set Reference
IBM 3270 Information Display System: 3274 Control Unit
Description and Programming Guide
IBM 3270 Information Display System Data Stream
Programmer’s Reference
IBM 3270 Information Display System: 3174 Control Unit
Functional Description
, GA23-0059
, GA23-0218
, GA27-2837
, GA23-0061
IBM 3270 Information Display System: Installation
Manual-Physical Planning
IBM 3270 Information Display System: IBM 3299 Terminal
Multiplexer Product Information
Electrical Safety for IBM Customer Engineers
Safety/Health Guidelines for IBM Service Representatives
S241-5493
IBM Cabling System Planning and Installation Guide
IBM/ROLM 3270 Coax-to-Twisted-Pair Adapter Planning and
Installation Guide
xii 3270 Emulation PCI Adapter User’s Guide
, GA27-3722
, GA27-2787
, G520-4216
, S229-8124
,
, GA27-3361
Installation and Assembly of Coaxial Cable and Accessories
,
GA27-2805
Using the IBM Cabling System with Communication Products
,
GA27-3620.
| To order these publications, contact your IBM Authorized Dealer or
| IBM Marketing Representative.
About This Guide xiii
xiv 3270 Emulation PCI Adapter User’s Guide
Section 1. Introduction
The 3270 PCI Card is a hardware component that, with the
appropriate software, provides 3278/79 emulation capabilities for
personal computers with PCI busses.
The 3270 PCI Card can be installed in personal computers with a
PCI bus.
1
In this book, unless otherwise stated, Intel 8088 bus refers to the 8088, 8086, and
80286 buses.
Copyright IBM Corp. 1999 1
Signal Cable Considerations
When a 3270 Card is attached to a host system, consider the
following practices for installing signal cable:
Installation
– Cable runs (indoor and outdoor)
– Types of signal cables and specifications (coaxial and
twisted-pair)
– Signal cable and power line separation
– Cable labeling and testing
Cable accessories.
Outdoor runs require additional installation guidelines, including
lightning protection. For more information, refer to the signal cable
publications listed in “Other Related Publications” on page xii.
Cable Requirements and Card Options
Table 1 shows the card requirements for various signal cable types
| and IBM products. To order these cables, contact your IBM
| Authorized Dealer or IBM Marketing Representative.
Table 1. Cable Requirements
IBM
Model
3270 Cards BNC Yes (notes 1
3299 Model
1 or 3274
3299 Model
2 or 3174
3299 Model3NA NA NA Yes (note 4)
Coaxial
RG62A/U
BNC Yes (note 1) Yes (note 3) Yes (note 2)
BNC Yes (note 1) Yes (note 1) Yes (note 5)
150 ohm
Shielded
Twisted-Pair
(22 AWG)
and 3)
1
150 ohm
Shielded
Twisted-Pair
(26 AWG)
Yes (notes 1
and 3)
1
Telephone
Twisted-Pair
Type 3
Yes (notes 2 and
5)
NA = Not applicable
1
Dual Purpose Connector (DPC)
2
IBM/ROLM Coax-to-Twisted-Pair Adapter (CTPA)
3
IBM Cabling System red balun
4
Modular jack connector
5
Dual Purpose Connector - T3 (DPC-T3)
2 3270 Emulation PCI Adapter User’s Guide
Cable Length Limits
| Table 2 shows the length limits of signal cable. To order these
| cables, contact your IBM Authorized Dealer or IBM Marketing
| Representative.
Table 2. Signal Cable Length Limits
150 ohm
Shielded
Twisted-Pair
(22 AWG)
Red Balun both
ends (note 1)
Red Balun one
end (note 1)
DPC both ends
(note 2)
DPC-T3 both
ends (note 3)
IBM/ROLM
Balun both
ends (note 4)
DPC-T3
IBM/ROLM
opposite ends
Minimum
Length
Maximum
Length
1
Red Balun is the IBM Coaxial Balun Assembly, P/N 8642546
2
|
DPC is the IBM Dual Purpose Connector Attachment Cable (this cable has been
2000 ft 1333 ft N/A N/A
3280 ft 2186 ft N/A N/A
4920 ft 3333 ft N/A N/A
N/A N/A N/A Yes (note 5)
N/A N/A N/A Yes (note 5)
N/A N/A N/A Yes (note 5)
None None None 100 ft
See above See above 4920 ft 900 ft
| withdrawn from marketing and is shown here for reference purposes only).
3
DPC-T3 is the IBM 3270 Dual Purpose Connector-to-Twisted-Pair
(DPC-T3) Adapter. (See the
4
See the
Guide
5
The telephone twisted-pair type 3 cable length must be between the minimum
IBM/ROLM Coax-to-Twisted-Pair Adapter Planning and Installation
, GA27-3722
and maximum lengths.
150 ohm
Shielded
Twisted-Pair
(26 AWG)
IBM 3174 Site Planning Guide
Coaxial
(RG62A/U)
Telephone
Twisted-Pair
Type 3
, GA23-0213)
Note: In this book, unless otherwise stated, the word “cable” refers
to any of the above cable types.
Section 1. Introduction 3
Before You Install a Card
Your system control unit must be made ready (customized) for this
application. Check with the person in your organization responsible
for the control unit to be sure that this has been done.
Note: If you receive communication errors during operation, make
sure the control unit and control unit configuration are compatible
with your personal computer software.
For more information on these modes of operation, refer to
publications listed in “Other Related Publications” on page xii.
To operate the 3270 PCI Card, the card must be connected to the
system control unit by a proper cable. See Table 1 on page 2 and
Table 2 on page 3.
4 3270 Emulation PCI Adapter User’s Guide
How to Unpack a Card
Warning: This card can be damaged by static discharge. To
prevent damage, the card is wrapped in an antistatic bag. Certain
precautions must be taken when removing the card from the bag.
1. Hold the card (still wrapped in the antistatic bag) in one hand,
and with your other hand hold the metal portion of a screwdriver
or other metal object.
2. Touch the screwdriver or metal object to an unpainted metal part
of your system unit briefly to discharge static.
3. Carefully remove the card from the bag, holding it by the edges
only.
4. Avoid touching the components or connections of the card.
5. Set the card in a safe place until you are ready to install it.
For information on installing, operating, or testing a 3270 PCI Card,
see Section 2.
Section 1. Introduction 5
6 3270 Emulation PCI Adapter User’s Guide
Section 2. The 3270 PCI Card for Personal
Computers with PCI Buses
This section contains information for installing, operating, and testing
the 3270 PCI Card for personal computers with a PCI bus.
Operating Requirements
The 3270 PCI Card operates under the same environmental limits as
IBM personal computers or compatible system units. See your
personal computer documentation for temperature and humidity
requirements.
Dimensions
Length 137 mm (5.40 in)
Height 116 mm (4.56 in)
Power Requirements
Voltage +5 volts ±5% (at card socket)
Current 750 mA maximum at 5.25 volts
Heat Output
23 BTU/hour
Installing and Operating the Card
This card package consists of:
3270 PCI Card
CD-ROM containing:
– This book.
– Configuration Diagnostic Utility
– Adapter Initialization File
If any item is missing or damaged, notify the place of purchase.
Copyright IBM Corp. 1999 7
System Resources Required
The 3270 PCI Card requires system resources to operate correctly.
The following resources must be available to the card:
One hardware interrupt
An 8-KB memory page
16 bytes of I/O space.
The PCI system configurator will make assignments for these
| resources during PC startup. Refer to your PC manufacturer's user's
| guide or operating system user's guide for help in determining
| availability of resources.
8 3270 Emulation PCI Adapter User’s Guide
Installation Instructions
1. Set the power switches for all connected devices to OFF.
2. Unplug the system unit power cord from the power outlet.
Note: Steps 3 through 6 are summarized instructions for
installing the card. Refer to your personal computer operator’s
manual for specific feature card installation instructions.
3. Remove the system unit cover.
4. Install the card in the personal computer. The card can be
installed in any available PCI expansion slot.
5. Replace the system unit cover.
6. Reconnect the cables.
7. Reconnect the power cords.
8. Power on the system unit.
| 9. Depending on the operating system on your PC, you may be
| asked to provide a driver file. This file (PCI327ð.INF) is on the
| CD-ROM shipped with your 3270 PCI card. If your operating
| system requires the driver, it will display a message indicating
| that a PCI Communication Device has been detected.
| When prompted for the driver, insert the IBM 3270 Emulation
| PCI Adapter CD-ROM into the CD-ROM drive.
| Note: The CD-ROM menu will not self-start when the CD-ROM
| is inserted during the installation process.
| When your operating system has located the driver on the
| CD-ROM, it displays a message indicating it has found a driver
| for the IBM 3270 Emulation PCI Adapter.
| 10. Follow the operating system instructions to complete the
| installation after the driver has been located.
11. Card installation is complete.
Section 2. The 3270 PCI Card for Personal Computers with PCI Buses 9
Operation
How the 3270 PCI Card operates depends on the application
software being used. Refer to the documentation that came with
your application software for instructions on how to install and use it.
For information on available software for the card, see your personal
computer dealer.
10 3270 Emulation PCI Adapter User’s Guide
Diagnostic Utility
The diagnostic utility is on the CD-ROM shipped with your 3270 PCI
card. It is a Windows application that runs in the same operating
system environment that the 3270 emulation program runs (Windows
95, Windows 98, or Windows NT). It verifies that the adapter is
operating correctly and that the appropriate resources have been
assigned to the adapter by the operating system. It also verifies that
the adapter can communicate with a control unit. It is made up of
four separate tests:
Table 3. Diagnostic Utility
Test No. Test Indicator Description
1 I/O
0xNNNN
2 Memory
0xNNNNNNNN
3 Connectivity Control unit communications test
4 Interrupt
0xNN
Card input/output space test (NNNN indicates
the base I/O address assigned to the card in
hexadecimal format)
Card memory test (NNNNNNNN indicates the
base memory address assigned to the card (in
hexadecimal format)
Card interrupt test (NN indicates interrupt line
assigned to the card in hexadecimal format)
| A check mark beside the test indicator means that test passed. An
| “X” beside the test indicator means that test failed.
Tests 1, 2, and 4 are card resource tests. A failure in one of these
three tests could be caused by:
Down-level PC system BIOS (Basic Input Output System) code
Problems with the PC slot where the card is mounted
Resource conflicts within the system (interrupt, I/O, or memory)
A defective card
Test 3 verifies that the card can successfully communicate with a
control unit. A failure in this test could be caused by:
A defective cable
A card not connected to control unit
A control unit port not active
A defective card
Section 2. The 3270 PCI Card for Personal Computers with PCI Buses 11
Running the Diagnostic Utility
Note to Windows NT Users
If your PC operating system is Windows NT, you must run the
setup utility prior to running the diagnostic utility.
not apply to Windows 95 or Windows 98 users.
users run the setup utility as follows:
1. Logon to the PC running Windows NT.
2. Insert the 3270 PCI CD-ROM into the CD-ROM drive.
| 3. Select Diagnostic Setup for Windows NT only from the
CD-ROM menu.
1. Make sure the PCI card is connected to an active control unit.
2. Start the PC operating system.
3. Make sure no other application is accessing the 3270 PCI card.
4. Insert the 3270 PCI CD-ROM into the drive.
This note does
Windows NT
12 3270 Emulation PCI Adapter User’s Guide
5. Select Diagnostic Utility from the CD-ROM menu. The window
shown in Figure 1 appears.
Figure 1. 3270 Emulation PCI Adapter Diagnostics - Test
6. Select Test at the bottom of the 3270 Emulation PCI Adapter
Diagnostics window to run the diagnostics.
The test takes approximately 12 seconds to complete.
Section 2. The 3270 PCI Card for Personal Computers with PCI Buses 13
7. Four check marks, as shown in Figure 2, indicate that all
diagnostics completed successfully. This means that the adapter
is functioning properly and is connected to an active control unit.
If you get four check marks but communications problems still
exist, there may be problems elsewhere in the PC or in the
application program that accesses the 3270 PCI card.
Figure 2. 3270 Emulation PCI Adapter Diagnostics - Results
8. An X beside any one of the four tests indicates that test failed.
Proceed to the “Problem Determination Procedures” if any of the
tests fail when the diagnostic utility is run.
Problem Determination Procedures
The problem determination procedures (PDP) in this section test the
3270 PCI Card in a personal computer running Windows 95,
Windows 98, or Windows NT.
14 3270 Emulation PCI Adapter User’s Guide
Procedures
1. Did the message “No Adapter Card Found” appear?
No Continue at step 3.
Yes Continue at step 2.
2. Check the following to isolate the problem. Run the diagnostic
program after each step to see if the problem is resolved.
a. Make sure that the card is fully seated in the system PCI
slot.
b. Refer to the “Installation Instructions” on page 9 and ensure
that the card (and the initialization file if required for your
operating system) are installed correctly.
c. If the problem still persists, have the card serviced (see
Appendix A on page 23).
3. Did an X appear beside any of the following three diagnostic
display items?
I/O
Memory
Interrupt
No Continue at step 5 on page 16.
Yes Continue at step 4.
4. Check the following to isolate the problem. Run the diagnostic
program after each step to see if the problem is resolved.
a. Make sure that the system BIOS code is current.
Note: If it is not the most current version, obtain the most
| current version and load it onto your system. For information
| on revising and upgrading BIOS for IBM PCs, go to
| http://www.pc.ibm.com/support on the World Wide Web. For
| non-IBM PCs, contact the PC manufacturer for BIOS
| information.
b. The following is an optional step if a vacant PCI slot is
available in the system unit:
Section 2. The 3270 PCI Card for Personal Computers with PCI Buses 15
Remove the card from the PCI slot and reinstall it in a
vacant PCI slot according to the “Installation Instructions”
on page 9.
c. If the problem persists, contact technical support (see
Appendix A on page 23).
5. Did an X appear beside the picture of the coax cable on the
diagnostic display?
No Continue at step 7.
Yes Continue at step 6.
6. Check the following to isolate the problem. Run the diagnostic
program after each step to see if the problem is resolved.
a. Make sure that the cable is firmly attached to the card
connector.
b. Make sure that the cable connecting the card to the control
unit is good.
c. Make sure the control unit port is active.
d. If the problem persists, contact technical support (see
Appendix A on page 23).
7. Did “Cannot Load VXD327ð.VXD” message appear on the
diagnostic display?
No Continue at step 9.
Yes Continue at step 8.
8. Check the following to isolate the problem. Run the diagnostic
program to see if the problem is resolved.
a. Make sure that the file VXD327ð.VXD is in the same directory
where DIAG327ð.EXE is being run. File VXD327ð.VXD is in the
DIAG directory on the 3270 PCI CD-ROM.
b. If the problem still persists, have the system unit serviced
(see Appendix A on page 23).
9. Did “Cannot Load IBM327ð.SYS” message appear on the
diagnostic display?
No Continue at step 11 on page 17.
16 3270 Emulation PCI Adapter User’s Guide
Yes Continue at step 10 on page 17.
10. Check the following to isolate the problem. Run the diagnostic
program to see if the problem is resolved.
a. Run the setup utility as described in the Note to
Windows NT Users on page 12.
b. If the problem still persists, have the system unit serviced.
11. Did check marks appear beside all four of the diagnostic display
items?
No Continue at step 1 on page 15.
Yes Continue at step 12.
12. Four check marks, as shown in Figure 2 on page 14, indicate
that all the diagnostic tests completed successfully. This means
that the adapter is functioning properly in the Windows 95, 98, or
NT environment and is connected to an active control unit. If
you get four check marks but communication problems still
persist, there may be problems elsewhere in the PC or in the
application program that accesses the 3270 PCI card.
What to Do Next
If the problem persists, do the following:
Follow the PDP in the operator’s guide for your personal
computer.
If you have already followed these procedures and you have
other options installed, check the documentation that came with
the options for PDP.
Check the documentation that came with the software you are
using for PDP.
If all PDP available have been done and the problem persists,
seek technical assistance (see Appendix A on page 23).
Section 2. The 3270 PCI Card for Personal Computers with PCI Buses 17
18 3270 Emulation PCI Adapter User’s Guide
Section 3. Maintenance and Service
This section contains information to be used by service personnel to
isolate failures of the 3270 PCI Card.
For system failures, go to the hardware maintenance manual for the
personal computer.
Safety Inspection Guide
The intent of this inspection guide is to assist you in identifying
potentially unsafe conditions related to card maintenance. Good
judgment should be used to identify potential safety hazards not
covered by this inspection guide.
If any unsafe conditions are present, a determination must be made
about how serious the apparent hazard can be and whether you can
continue without first correcting the problem.
Consider these conditions and the safety hazards they present:
Electrical hazards, especially primary power: Primary voltage on
the frame can cause serious or fatal electrical shock.
Explosive hazards: A damaged CRT face or capacitor can cause
serious injury.
Mechanical hazards: Loose or missing hardware can cause
serious injury.
The guide consists of a series of checks.
1. Set the power switches for all personal computer components to
off.
2. Disconnect all power cords from the power receptacles.
3. Check exterior covers for damage (loose, broken, or sharp
edges).
Copyright IBM Corp. 1999 19
4. Check power cords for the following:
Each power cord must have a third-wire ground connector in
good condition. Use a meter to measure third-wire ground
resistance for 0.1 ohm or less between the external ground
pin and the frame ground as specified in the system
hardware maintenance manual.
The cord set should be the appropriate molded type as
specified in the system hardware maintenance manual.
The insulation must not be frayed or worn.
5. Refer to the operator’s manual or hardware maintenance manual
for the personal computer being serviced for the proper system
unit cover removal procedures.
6. Check for any obvious unsafe alterations. Use good judgment
as to the safety of any alterations.
7. Check inside the unit for any obvious unsafe conditions, such as:
metal filings, contamination, water or other liquids, or signs of fire
or smoke damage.
8. Check for worn, frayed, or pinched cables. Ensure the voltage
specified on the voltage tag (back panel of the unit) matches the
voltage of the power receptacle. If in doubt, verify the voltage.
9. Examine the power supply and verify the following:
That the input voltage selection switch is set correctly on the
universal power supplies.
That nonremovable fasteners in the power-supply cover have
not been removed or tampered with.
That the grommet is installed where the internal power
cables come through the frame of the power supply.
10. Check for the following labels:
On all system power supplies:
“Caution Hazardous Area. Do Not Remove This Cover.
Trained Service People Only. No Serviceable Components
Inside.”
20 3270 Emulation PCI Adapter User’s Guide
If your system has a battery unit:
“Warning: Do not dispose of the battery unit in fire or water.
See instructions for disposal in the battery installation
instructions.”
“Check the condition of the battery.”
Problem Isolation
All repair action associated with the card begins here.
Problem isolation is based on operator-reported failures or diagnostic
messages. These procedures point out system unit problems,
cabling, and card problems.
If the failure is not caused by the card, go to the maintenance
packages for other options, if installed. If the problem is still not
resolved, refer to the hardware maintenance manual for the personal
computer being serviced.
To do problem isolation, you need the 3270 PCI Card diagnostic
utility that is on the CD-ROM shipped with the card and the hardware
maintenance manual for the personal computer being serviced.
Follow the “Problem Determination Procedures” on page 14 to
determine whether or not the 3270 PCI card is bad.
Additional Problem Isolation
If you have completed problem isolation procedures without solving
the problem, the following steps should help you find additional audio
or visual symptoms.
1. Check the entire system for loose or damaged connectors.
2. Go to the hardware maintenance manual for the personal
computer and follow the procedures there.
If you have followed these procedures and still have an unsolved
problem, you should request technical assistance (see Appendix A
on page 23).
Section 3. Maintenance and Service 21
Removal and Replacement
Follow the procedures in the operator’s manual or hardware
maintenance manual for the personal computer being serviced to
remove or replace the 3270 PCI Card.
22 3270 Emulation PCI Adapter User’s Guide
Appendix A. Technical Support
Installation and technical support, including problem diagnosis and
resolution, is provided by the IBM 3270 Emulation Support Center.
This support is accessed in call-back mode through the IBM Support
Center. In the United States, you may call the IBM Support Center
at 1-800-237-5511 anytime and receive a return call within eight
business hours (Monday-Friday,
8:30 a.m.-5:00 p.m., eastern time).
If you get an automated response when you call the IBM Support
Center, select the 0 (zero) option. When asked what platform you
are running, be sure to ask for support for the 3270 Emulation PCI
Adapter card. The customer support representative can help you
route a call to the 3270 queue at Location 153 area of the IBM
RETAIN Customer Support System.
The IBM 3270 Emulation PCI
Adapter does not not require a support contract.
The IBM 3270 Technical Support Center also maintains a bulletin
board system (BBS) that contains tips, user information, and program
updates. The BBS is available 24 hours a day. You can call the
IBM Technical Support Center BBS at 704-594-3799 anytime using
an asynchronous modem. The BBS supports communications up to
14.4KB with 8 bits, no parity, and 1 stop bit.
You might also be able to obtain corrective service and information
from the PC Company BBS at 1-919-517-0001. The BBS supports
communications up to 14.4KB with 8 bits, no parity, and 1 stop bit.
This BBS is mirrored on the Internet as follows:
FTP.PC.IBM.COM
Program updates might also be available through the World Wide
Web. For program updates, refer to the Networking Hardware
Product Offerings Home Page on the Internet at URL:
http://www.networking.ibm.com/327ð
In Canada, you may call 1-800-565-3344 to obtain support.
Copyright IBM Corp. 1999 23
Outside the United States, Puerto Rico, or Canada, contact your
local IBM representative or your Authorized IBM Supplier for
information on program services.
When you call, you should have the following information available:
Operating System version (Windows 95, Windows 98, or
Windows NT)
Emulation program type and version
Type of IBM 3270 adapter
PC brand, model, RAM memory, amount of free disk space,
operating system, and operating system level (for example,
ServicePack Applied)
PC BIOS name and revision
Host system model and host operating system level
Workstation controller type and model
The specific steps and other details to reproduce your problem
Customer number
If you have an IBM System/390, your customer number is associated
with the host serial number. To find out what your customer number
is, call the IBM Support Center at 1-800-237-5511 and ask to be
routed to the control desk.
When you are connected to the control desk, inform the customer
support representative that you have an IBM mainframe and that you
need to access your customer number.
24 3270 Emulation PCI Adapter User’s Guide
Appendix B. Product Warranty and Notices
This appendix contains the product warranty, notices, and
trademarks.
Product Warranty
IBM
The warranties provided by IBM in this Statement of Limited Warranty apply only to
Machines you originally purchase for your use, and not for resale, from IBM or an IBM
authorized reseller. The term “Machine” means an IBM machine, its features,
conversions, upgrades, elements, or accessories, or any combination of them.
Machines are subject to these terms only if purchased in the United States or Puerto
Rico, or Canada, and located in the country of purchase. If you have any questions,
contact IBM or your reseller.
Machine IBM 3270 Emulation Cards
Warranty Period* 1 year
*Elements and accessories are warranted for three months. Contact
your place of purchase for warranty service information.
International Business Machines Corporation Armonk, NY 10504
Statement of Limited Warranty
Copyright IBM Corp. 1999 25
Production Status
Each Machine is manufactured from new parts, or new and serviceable used
parts (which perform like new parts). In some cases, the Machine may not
be new and may have been previously installed. Regardless of the
Machine’s production status, IBM’s warranty terms apply.
The IBM Warranty
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM’s Official Published Specifications.
IBM calculates the expiration of the warranty period from the Machine’s Date
of Installation. The date on your receipt is the Date of Installation, unless
IBM or your reseller informs you otherwise.
During the warranty period, IBM or your reseller will provide warranty service
under the type of service designated for the Machine and will manage and
install engineering changes that apply to the Machine. IBM or your reseller
will specify the type of service.
For a feature, conversion, or upgrade, IBM or your reseller may require that
the Machine on which it is installed be 1) the designated, serial-numbered
Machine and 2) at an engineering-change level compatible with the feature,
conversion, or upgrade. Some of these transactions (called “Net-Priced”
transactions) may include additional parts and associated replacement parts
that are provided on an exchange basis. All removed parts become the
property of IBM and must be returned to IBM.
Replacement parts assume the remaining warranty of the parts they replace.
If a Machine does not function as warranted during the warranty period, IBM
or your reseller will repair or replace it (with a Machine that is at least
functionally equivalent) without charge. If IBM or your reseller is unable to
do so, you may return it to your place of purchase and your money will be
refunded.
If you transfer a Machine to another user, warranty service is available to
that user for the remainder of the warranty period. You should give your
proof of purchase and this Statement to that user.
26 3270 Emulation PCI Adapter User’s Guide
Warranty Service
To obtain warranty service for the Machine, you should contact your reseller
or call IBM. In the United States, call IBM at 1-800-426-7299 In Canada,
call IBM at 1-800-565-3344. You may be required to present proof of
purchase.
Depending on the Machine, the service may be 1) a “Repair” service at your
location (called “On-site”) or at one of IBM’s or a reseller’s service locations
(called “Carry-in”) or 2) an “Exchange” service, either On-site or Carry-in.
When a type of service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement
becomes yours. The replacement may not be new, but will be in good
working order and at least functionally equivalent to the item replaced.
It is your responsibility to:
1. obtain authorization from the owner (for example, your lessor) to have
IBM or your reseller service a Machine that you do not own;
2. where applicable, before service is provided —
a. follow the problem determination, problem analysis, and service
request procedures that IBM or your reseller provide,
b. secure all programs, data, and funds contained in a Machine,
c. inform IBM or your reseller of changes in a Machine’s location, and
d. for a Machine with exchange service, remove all features, parts,
options, alterations, and attachments not under warranty service.
Also, the Machine must be free of any legal obligations or
restrictions that prevent its exchange; and
3. be responsible for loss of, or damage to, a Machine in transit when you
are responsible for the transportation charges.
Appendix B. Product Warranty and Notices 27
Extent of Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Misuse, accident, modification, unsuitable physical or operating environment,
improper maintenance by you, or failure caused by a product for which IBM
is not responsible may void the warranties.
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HOWEVER,
SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE
LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY
AFTER THAT PERIOD.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you.
28 3270 Emulation PCI Adapter User’s Guide
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part
(including fundamental breach) or other liability (including negligence and
misrepresentation), you are entitled to recover damages from IBM. In each
such instance, regardless of the basis on which you are entitled to claim
damages, IBM is liable only for:
1. bodily injury (including death), and damage to real property and tangible
personal property; and
2. the amount of any other actual loss or damage, up to the greater of
$100,000 or the charge for the Machine that is the subject of the claim.
Under no circumstances is IBM liable for any of the following:
1. third-party claims against you for losses or damages (other than those
under the first item listed above);
2. loss of, or damage to, your records or data; or
3. economic consequential damages (including lost profits or savings) or
incidental damages, even if IBM is informed of their possibility.
Some jurisdictions do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply
to you.
This warranty gives you specific legal rights and you may also have other
rights which vary from jurisdiction to jurisdiction.
Appendix B. Product Warranty and Notices 29
Notice
References in this publication to IBM products, programs, or services
do not imply that IBM intends to make these available in all countries
in which IBM operates. Any reference to an IBM product, program,
or service is not intended to state or imply that only IBM’s product,
program, or service may be used. Any functionally equivalent
product, program, or service that does not infringe any of IBM’s
intellectual property rights may be used instead of the IBM product,
program, or service. Evaluation and verification of operation in
conjunction with other products, programs, or services, except those
expressly designated by IBM, are the user’s responsibility.
IBM may have patents or pending patent applications covering
subject matter in this document. The furnishing of this document
does not give you any license to these patents. You can send
license inquiries, in writing, to the IBM Director of Licensing, IBM
Corporation, 500 Columbus Avenue, THORNWOOD NY 10594 USA.
30 3270 Emulation PCI Adapter User’s Guide
Electronic Emission Notices
Federal Communications Commission (FCC)
Statement
Note: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference, in which
case the user will be required to correct the interference at his own
expense.
Properly shielded and grounded cables and connectors must be
used in order to meet FCC emission limits. IBM is not responsible
for any radio or television interference caused by using other than
recommended cables and connectors or by unauthorized changes or
modifications to this equipment. Unauthorized changes or
modifications could void the user's authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
Appendix B. Product Warranty and Notices 31
Industry Canada Compliance Statement
This digital apparatus does not exceed the Class A limits for radio
noise emissions from digital apparatus as set out in the
interference-causing equipment standard entitled:
ICES-003 of Industry Canada.
Digital Apparatus
Avis de conformité aux normes d'Industrie Canada
Cet appareil numérique respecte les limites de bruits radioélectriques
applicables aux appareils numériques de Classe A prescrites dans la
norme sur le matériel brouiller:
édictée par Industrie Canada.
Appareils numériques
, NMB-003
Japanese Voluntary Control Council for Interference
(VCCI) Statement
This equipment is in the 1st Class category (information equipment
to be used in commercial and/or industrial areas) and conforms to
the standards set by the Voluntary Control Council for Interference
by Information Technology Equipment aimed at preventing radio
interference in commercial and industrial areas.
,
Consequently, when used in a residential area or in an adjacent area
thereto, radio interference may be caused to radios and TV
receivers, and so on.
Read the instructions for correct handling.
32 3270 Emulation PCI Adapter User’s Guide
Trademarks
The following terms are trademarks of the IBM Corporation in the
United States or other countries or both:
IBM
Micro Channel
PC XT
Personal Computer AT
Personal System/2
Windows is a trademark of Microsoft Corporation.
PC Direct is a trademark of Ziff Communications Company and is
used by IBM Corporation under license.
UNIX is a registered trademark in the United States and other
countries licensed exclusively through X/Open Company Limited.
Other company, product, and service names, which may be denoted
by a double asterisk (**), may be trademarks or service marks of
others.
Appendix B. Product Warranty and Notices 33
34 3270 Emulation PCI Adapter User’s Guide
List of Abbreviations and Acronyms
ASCII American National Standard
Code for Information
Interchange
AWG American Wire Gage
BIOS Basic Input Output System
CPU Central processing unit
CRT Cathode ray tube display
CUT Control unit terminal mode
DFT Distributed function terminal
mode
DOS Disk operating system
HEX Hexadecimal
I/O Input/output
IRQ Interrupt level
KB Kilobyte
MB Megabyte
PC Personal Computer
PCI Peripheral Controller
Interconnect
PDP Problem determination
procedures
POR Power-on reset
POST Power-on self-test
RAM Random access memory
Copyright IBM Corp. 1999 35
36 3270 Emulation PCI Adapter User’s Guide
Index
C
cables, signal 2
accessories 2
installation 2
length limits 3
requirements 2
control unit, customizing 4
CUT mode 4
D
DFT mode 4
diagnostic utility 11
dimensions of card
PCI bus, card for 7
H
heat output
PCI bus, card for 7
I
installation
PCI bus, card for 9
preparing for 4
M
maintenance 19
problem isolation 21
removal and replacement
procedures 22
safety inspection guide 19
N
notices
electronic emission 31
IBM general 30
trademarks 33
O
operating requirements
PCI bus, card for 7
operation
PCI bus, card for 10
P
PCI bus, card for 7
dimensions 7
heat output 7
installation 9
introduction 1
operating requirements 7
operation 10
power requirements 7
problem determination
procedures 14
problem isolation 21
supported systems 1
power requirements
PCI bus, card for 7
problem determination
procedures 14
problem isolation 21
publications
related xii
required xii
Copyright IBM Corp. 1999 37
R
removal and replacement
procedures 22
resources required, system 8
S
safety inspection guide 19
signal cables 2
accessories 2
installation 2
length limits 3
requirements 2
supported systems 1
system resources required 8
T
technical support 23
U
unpacking cards 5
utility, diagnostic 11
W
warranty 25
38 3270 Emulation PCI Adapter User’s Guide
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