IBM 32x, W2H, 31x User Manual
SurePOS 300
Installation an d Service Guide for
4810/4910
Model 31x, 32x, W2H
GA27-4309-0111-9-2005
SurePOS 300
Installation an d Service Guide for
4810/4910
Model 31x, 32x, W2H
GA27-4309-0111-9-2005
11-9-2005
Note
Before using this information and the products it supports, be sure to read the safety information booklet (GA27-4004) and
the general information under Appendix B, “Notices,” on page B-1.
Second Edition (March 2005)
This edition applies to IBM Point-of-Sale terminals, 4810 and 4910 (includes the 4810 terminal bundled with a printer,
|
display, cash drawer, and possibly other I/O). This publication is available on the IBM Retail Stores Solutions
|
Electronic Support Web site.
|
1. Go to www.ibm.com/solutions/retail/store.
2. Select Support
3. Select Publications
You can order publications through your IBM representative or the IBM branch office that serves your locality.
Publications are not stocked at the address given below.
IBM welcomes your comments. A form for readers’ comments is provided at the back of this publication. If the form
has been removed, you can send your comments to the following address:
Department CNPA
Design & Information Development
IBM Corporation
PO Box 12195
Research Triangle Park, NC 27709
U.S.A.
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
supply in any way it believes appropriate without incurring any obligation to you.
© Copyright International Business Machines Corporation 2002, 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
11-9-2005
Contents
||
||
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
About this guide . . . . . . . . . . . . . . . . . . . . . . . . vii
Who should read this manual . . . . . . . . . . . . . . . . . . . . vii
Related publications . . . . . . . . . . . . . . . . . . . . . . . vii
Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Uninterruptible power supply option . . . . . . . . . . . . . . . . . viii
End of life disposal . . . . . . . . . . . . . . . . . . . . . . . viii
Tell us what you think . . . . . . . . . . . . . . . . . . . . . . .x
Summary of changes . . . . . . . . . . . . . . . . . . . . . .xi
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . 1-1
Product summary . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Physical dimensions . . . . . . . . . . . . . . . . . . . . . . 1-2
Front view and LEDs . . . . . . . . . . . . . . . . . . . . . . 1-3
Rear connectors . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Rear connectors 4810 (31x models) . . . . . . . . . . . . . . . . 1-4
Rear connectors 32x models . . . . . . . . . . . . . . . . . . 1-6
||
Chapter 2. Disassembling the 4810/4910 SurePOS 300 . . . . . . . . . 2-1
Chapter 3. Problem determination . . . . . . . . . . . . . . . . . 3-1
Preliminary checklist . . . . . . . . . . . . . . . . . . . . . . 3-1
Chapter 4. Parts catalog . . . . . . . . . . . . . . . . . . . . 4-1
Assembly 1: Field-replaceable units . . . . . . . . . . . . . . . . . 4-2
Appendix A. Input/output device commands . . . . . . . . . . . . A-1
Character display (VFD) commands . . . . . . . . . . . . . . . . . A-1
Emulation mode select (00) <NULL> . . . . . . . . . . . . . . . A-1
Character set select (02) <STX> . . . . . . . . . . . . . . . . . A-1
User character definition (03) <EXT> . . . . . . . . . . . . . . . A-2
Brightness control (04) <EOT> . . . . . . . . . . . . . . . . . . A-4
Alphanumeric message scroll (05) <ENG> . . . . . . . . . . . . . A-4
Backspace (08) <BS> . . . . . . . . . . . . . . . . . . . . . A-5
Horizontal tab (09) <HT> . . . . . . . . . . . . . . . . . . . . A-5
Line feed (0A) <LF> . . . . . . . . . . . . . . . . . . . . . A-5
Carriage return (0D) <CR> . . . . . . . . . . . . . . . . . . . A-6
Test (0F) <SI> . . . . . . . . . . . . . . . . . . . . . . . . A-6
Display position (10) <DLE> . . . . . . . . . . . . . . . . . . . A-6
Normal-display control mode (11) <DC1> . . . . . . . . . . . . . . A-6
Vertical-scroll display control mode (12) <DC2> . . . . . . . . . . . A-7
Cursor on (13) <DC3> . . . . . . . . . . . . . . . . . . . . . A-7
Cursor off (14) <DC4> . . . . . . . . . . . . . . . . . . . . . A-7
Reset (1F) <US> . . . . . . . . . . . . . . . . . . . . . . . A-7
Null VFD Commands . . . . . . . . . . . . . . . . . . . . . A-8
APA commands . . . . . . . . . . . . . . . . . . . . . . . . A-9
Backspace without deleting . . . . . . . . . . . . . . . . . . . A-9
Line feed . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Carriage return . . . . . . . . . . . . . . . . . . . . . . . A-10
Test . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
© Copyright IBM Corp. 2002, 2004 iii
11-9-2005
Clear display . . . . . . . . . . . . . . . . . . . . . . . . A-10
Display position . . . . . . . . . . . . . . . . . . . . . . . A-10
Delete to end of line . . . . . . . . . . . . . . . . . . . . . A-10
Dimming . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Cursor mode . . . . . . . . . . . . . . . . . . . . . . . . A-11
Screen mode . . . . . . . . . . . . . . . . . . . . . . . . A-11
Horizontal scroll . . . . . . . . . . . . . . . . . . . . . . . A-12
Display mode set . . . . . . . . . . . . . . . . . . . . . . A-12
User-definable font set . . . . . . . . . . . . . . . . . . . . A-13
Graphic display mode . . . . . . . . . . . . . . . . . . . . A-14
Double-size letter in horizontal . . . . . . . . . . . . . . . . . A-14
Horizontal scroll on all lines . . . . . . . . . . . . . . . . . . A-14
Font selection . . . . . . . . . . . . . . . . . . . . . . . A-16
Null Commands . . . . . . . . . . . . . . . . . . . . . . . A-16
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . B-1
Electronic emission notices . . . . . . . . . . . . . . . . . . . . B-2
Federal communications commission (FCC) statement . . . . . . . . . B-2
Industry Canada class A emission compliance statement . . . . . . . . B-2
Avis de conformité aux normes d’Industrie Canada . . . . . . . . . . B-2
European Community (CE) mark of conformity statement . . . . . . . . B-2
Germany . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Australia / New Zealand . . . . . . . . . . . . . . . . . . . . B-3
Japanese power line harmonics compliance statement . . . . . . . . . . B-3
Japanese Voluntary Control Council for Interference (VCCI) statement . . . . B-3
Korean Communications Statement . . . . . . . . . . . . . . . . . B-4
Taiwanese class A warning statement . . . . . . . . . . . . . . . . B-4
Taiwanese battery recycling statement . . . . . . . . . . . . . . . B-4
Chinese Class A warning statement . . . . . . . . . . . . . . . . . B-5
Electrostatic discharge (ESD) . . . . . . . . . . . . . . . . . . . B-5
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
Appendix C. Safety information . . . . . . . . . . . . . . . . . C-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1
iv SurePOS Installation and Service
11-9-2005
Figures
1-1. Dimensions of the 4810/4910 SurePOS 300 (does not include the I/O devices for the Express
|
||
1-2. Front view of 4810/4910 . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1-3. 31x models rear view connections . . . . . . . . . . . . . . . . . . . . . . . 1-4
1-4. 32x models rear view connections . . . . . . . . . . . . . . . . . . . . . . . 1-6
2-1. View of components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
||
2-2. Bracket assembly and hard drive . . . . . . . . . . . . . . . . . . . . . . . 2-2
2-3. Planar board assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
||
models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
© Copyright IBM Corp. 2002, 2004 v
11-9-2005
vi SurePOS Installation and Service
11-9-2005
About this guide
|
This guide provides product planning information, replacement and removal
procedures, problem determination and parts listings of field-replaceable-units
(FRUs) for the IBM 4810/4910 SurePOS
™
300. The 4910-32x model is an Express
solution, which includes a 4810-32H machine, a printer, display, cash drawer, and
possibly other I/O. The components of the 4910 Express Solution are determined
by each country or geographical region.
|
Throughout this guide, the term 4810 refers to all models of the IBM 4810/4910
SurePOS 300. The chapters are organized as follows:
|
v Chapter 1, “Introduction,” on page 1-1 provides a summary of all the models of
the IBM 4810/4910 SurePOS 300.
|
v Chapter 2, “Disassembling the 4810/4910 SurePOS 300,” on page 2-1 describes
the procedure for removing parts from the 4810/4910.
v Chapter 3, “Problem determination,” on page 3-1 describes the procedures for
resolving problems.
v Chapter 4, “Parts catalog,” on page 4-1 provides the most recent parts
|
information for the product.
Who should read this manual
This manual is intended for use by experienced personnel responsible for installing
and maintaining all models of the IBM 4810 SurePOS 300.
Related publications
The following IBM publications, drivers, and service diskette information are
available from the IBM Retail Store Solutions Web site at:
http://www.ibm.com/solutions/retail/store. From the store page, select Support.
v IBM 4820 SurePoint Solution: System Reference, SA27-4249
|
|
|
v IBM 4820 SurePoint Solution Installation and Service Guide, GA27-4231
v IBM 4810 SurePOS 300 Technical Reference
v IBM SurePOS 500/600 Series Planning, Installation, and Operation Guide,
GA27-4254
v IBM SurePOS 500/600 Series Hardware Service Guide, GY27-0396
v SureMark Printers User’s Guide, GA27-4151
v SureMark Printers Hardware Service Manual, GY27-0355
Driver and Service Diskette Information
v Terminal hardware folder
– 4820 downloads
- 4694/4695/ISA Service Diskette, Version 5.33 or later
Peripheral Drivers folder
v
– IBM POSS Suite, which includes:
- POS Device Diagnostics
- POSS for Windows
- OLE for POS (OPOS)
- JavaPOS
© Copyright IBM Corp. 2002, 2004 vii
Accessibility
11-9-2005
– 4820 Touch Drivers for SurePOS 700 Series, which includes the MicroTouch
TouchWare
™
– POSS for DOS download
™
|
|
|
Accessibility features help a user who has a physical disability, such as restricted
mobility or limited vision, to use the 4810/4910 SurePOS 300 successfully. The
following is a high-level list of the accessibility features:
v All controls are located on the front of the machine, in easy reach.
v Industry-standard serial and USB ports allow alternative I/O devices.
v Manuals are available in .PDF format and can be downloaded from the Web.
See “Related publications” on page vii for the URL.
v Displays can be driven at 60 Hz to eliminate problems caused by screen flicker.
Uninterruptible power supply option
|
|
|
|
|
|
|
|
|
|
This product contains a sealed lead acid battery. The battery must be recycled or
disposed of properly.
In the United States, IBM has established a collection process for reuse, recycling,
or proper disposal of used IBM sealed acid batteries. For information about proper
disposal of these batteries, please contact IBM at 1–800–426–4333. Please have
the IBM part number listed on the battery available prior to your call.
For information disposal of sealed acid batteries outside the United States, go to
the following URL or contact your local waste disposal facility.
http://www.ibm.com/ibm/environment/products/batteryrecycle.shtml
End of life disposal
This unit must be recycled or discarded according to applicable local and national
regulations. IBM encourages owners of information technology (IT) equipment to
responsibly recycle their equipment when it is no longer needed. IBM offers a
variety of product return programs and services in several countries to assist
equipment owners in recycling their IT products. Information on IBM product
recycling offerings can be found on IBM’s Internet site at
http://www.ibm.com/ibm/environment/products/prp.shtml.
Notice: This mark applies only to countries within the European Union (EU) and
Appliances are labeled in accordance with European Directive 2002/96/EC
concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as
applicable throughout the European Union. This label is applied to various products
to indicate that the product is not to be thrown away, but rather reclaimed upon end
of life per this Directive.
Norway.
viii SurePOS Installation and Service
11-9-2005
In accordance with the European WEEE Directive, electrical and electronic
equipment (EEE) is to be collected separately and to be reused, recycled, or
recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the
WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted
municipal waste, but use the collection framework available to customers for the
return, recycling, and recovery of WEEE. Customer participation is important to
minimize any potential effects of EEE on the environment and human health due to
the potential presence of hazardous substances in EEE. For proper collection and
treatment, contact your local IBM representative.
Disposal of IT products should be in accordance with local ordinances and
regulations.
About this guide ix
Tell us what you think
Your feedback is important in helping us provide accurate and high-quality
information. Please take a few moments to tell us what you think about this
document.
You can use either of these ways to provide feedback:
v Visit our Web site at http://www.ibm.com/solutions/retail/store. Select Support,
then Publications. Select the publication comments link within the introductory
text. Fill in the requested information and your comments. Be sure to include the
name and form number of the document in the Publication ID field.
v Print and fill out the form at the end of this document. Return the form to us by
mail or by giving it to an IBM representative.
applicable, include a reference to the specific location of the text (for example, the
If
page or table number) on which you are commenting.
Between major revisions of this document, we might make minor technical updates.
The latest version of this document is available on the Retail Store Solutions Web
site at www.ibm.com/solutions/retail/store/support/publications.
11-9-2005
x SurePOS Installation and Service
11-9-2005
Summary of changes
|
|
|
|
|
|
|
|
|
|
November 2005
v Inserted the new End-of-Life disposal statement
v Inserted the new Tell us what you think statements
v Added supported models to front cover
February
2005
Updated information on IBM SurePOS 300 to include the 4910-32x model,
which is an Express solution that includes the 4810-32H, a printer, display,
cash drawer, and possibly other I/O devices. The 4910 Express solutions
are country and geographically specific. A revision bar (|) in the left margin
indicates updated sections.
December
2004
Added I/O commands information in a new appendix.
June 2004
Added information about new Model W2H. Changed or new information is
indicated by a revision bar (|) in the left margin.
April 2004
Deleted reference to the IBM Compact ANPOS Keyboard, GA27-4187-00
and added references to IBM SurePOS 500/600 Series Planning,
Installation, and Operation Guide and IBM SurePOS 500/600 Series
Hardware Service Guide, GY27-0396. Added information about the 1.2 GHz
CPU to the parts catalog.
November 2003
Corrected minor technical errors.
May 2003
Added information about new Model 32x. Updated the parts catalog.
© Copyright IBM Corp. 2002, 2004 xi
11-9-2005
xii SurePOS Installation and Service
11-9-2005
Chapter 1. Introduction
This chapter describes the characteristics of the IBM 4810 SurePOS 300, which
includes the machine type 4910.
Product summary
|
|
|
|
|
|
Features
|
The 4810 consists of a personal computer (PC) core with expansion slots,
Electronic Industries Association (EIA) 232 connectors, an Ethernet LAN adapter,
and built-in video (VGA) support. In addition to these features, the 4910 SurePOS
Express Model includes bundled I/O that may vary according to country and
geographic region. Designed specifically for distributed environments, the 4810 can
be mounted vertically or horizontally under a check stand or counter.
Table 1-1 describes the features of the 4810/4910 SurePOS 300.
Table 1-1. Summary of features
Feature Model 31x Model 32x / Model W2H
CPU VIA C3 866 MHz /133 MHz VIA C3 1.2 GHz / 133 MHz
I/O ports v One parallel printer port
v Four RS-232 ports:
– Two standard
– Two powered
v
Four standard, USB ports
v Keyboard and mouse ports
Memory v Two DIMM slots for industry-standard PC133 SDRAM
v 128 MB standard, expandable to 512 MB
Video SVGA interface
LAN 10/100 Ethernet chip capable of supporting both 10BASE-T or 100BASE-TX
full- or half-duplex Ethernet. Wired for Management (WfM 2.0).
Slots One PCI feature card slot (half size)
Clock Nonvolatile real time clock
®
Keyboard/
IBM PS/2
or equivalent keyboard
mouse
Flash
memory
Optional Type II Compact Flash socket (mutually exclusive with the 40-GB
hard disk drive). This socket is internal to the unit and is not for devices that
are removed or inserted as part of their function.
Hard disk
Optional 3.5-inch IDE (mutually exclusive with the flash memory).
drive (HDD)
Audio AC97-compatible audio with microphone in, line in and line out.
v Six RS-232 ports:
– Four standard
– Two powered
v
Four standard, USB ports
v Keyboard and mouse ports
v One cash drawer port
The following table lists the standard features shipped with each model:
|
|
||
||
||
||
© Copyright IBM Corp. 2002, 2004 1-1
Table 1-2. Models and features
Model Base-unit standard feature
4810-310/320 Base model, no media
4810-31H/32H 40-GB HDD
4810-31C/32C 128-MB flash memory
Product introduction
|
||
||
||
|
|
|
Table 1-2. Models and features (continued)
Model Base-unit standard feature
4810-W2H 40-GB HDD, Microsoft
4910-32H/32E/32A 40-GB HDD
Note: References in this guide to the 4810 Model 32x also apply to the 4810
Physical dimensions
Figure 1-1 shows the dimensions of the product:
|
®
Windows
®
XP Professional preloaded
Model W2H and 4910 Models 32H, 32E and 32A.
11-9-2005
90 mm
( 3.5 i n.)
300 mm
( 11.8 in. )
216 mm
(8.5 in.)
|
Figure 1-1. Dimensions of the 4810/4910 SurePOS 300 (does not include the I/O devices for the Express models)
|
|
v Width: 300 mm ( 11.8 in.)
v Depth: 216 mm ( 8.5 in.)
v Height: 90 mm ( 3.5 in.)
v Weight: 3.2 kg ( 7 lb.)
Power and cooling
Attention
When installing a new power supply, be sure to set the correct input voltage
for your area or you will damage the power supply. See Figure 1-3 on page
1-4 to locate the voltage selection switch.
v Input voltage: 100 - 127 V or 200 - 240 V ac (select using switch)
v Frequency: 50 - 60 Hz (± 3 Hz)
v Power consumption: 100 W maximum; 35 W typical
fan contained in the power supply provides forced air cooling.
A
1-2 SurePOS Installation and Service
11-9-2005
Product introduction
Environmental considerations
Temperature and humidity requirements are as follows:
v Operating: +10°C to 40°C (50° to 104°F) with 8% to 80% relative humidity
v Shipping: −40°C to +60°C (−40° to 140° F), which includes condensation but not
rain.
v Storage: 0°C to +60°C (32° to 140° F)
|
|
|
The
(EMC) standards. Refer to Appendix B, “Notices,” on page B-1 for a complete
description.
Front view and LEDs
|
Figure 1-2 shows the LEDs of the 4810/4910.
4810/4910 SurePOS 300 meets all worldwide Electromagnetic Compatibility
OK
OK
Figure 1-2. Front view of 4810/4910
The LEDs function as follows:
|
OK
This LED indicates that the 4810/4910 is powered on.
This LED, which blinks during HDD access, indicates HDD activity.
Chapter 1. Introduction 1-3
Product introduction
11-9-2005
|
|
This network connection LED is on when the 4810/4910 is connected to a
hub or switch.
This LED blinks during receive/send transmission.
Rear connectors
|
|
|
Rear connectors 4810 (31x models)
|
|
|
See the rear connector for your 4810/4910 model:
v Go to “Rear connectors 4810 (31x models).”
v Go to “Rear connectors 32x models” on page 1-6.
Figure 1-3 shows the connections available on the 4810 (models 31x) and
4910-32H:
Note: Not sure whether placing 4910 in the heading is correct. Please advise
whether the 4910 models would follow the current grouping of the rear
connectors for the 4810 models 31x and 32x. If not, how should the 4910 be
incorporated?
voltage switch
C
A
B
D
Ethernet
Figure 1-3. 31x models rear view connections. Note the location of the voltage selection
switch.
USB ports.
Parallel port. Optionally, you can plug a parallel-interface device into
this port.
SVGA display port.
A
Port for external serial devices, such as a scale or a scanner. This
port is COM1.
B
C
Port for a second external serial device. This port is COM2.
Port for a third serial device, which is 12 V powered.
D
1-4 SurePOS Installation and Service
Port for a fourth serial device, which is 12 V powered.
11-9-2005
Product introduction
Port for an Ethernet LAN cable.
Mouse port.
Port for a PS/2 or compatible keyboard.
Microphone port.
Audio input port.
Port for audio output, such as self-amplified speakers
power Power. The voltage switch allows you to select 100-127 V or
200-240 V ac.
Attention
When installing a new power supply, be sure to set the correct
input voltage for your area or you will damage the power
supply. See Figure 1-3 on page 1-4 to locate the voltage
selection switch.
Chapter 1. Introduction 1-5
Product introduction
Rear connectors 32x models
|
Figure 1-4 shows the connections available on the 4810/4910 models 32x:
Voltage switch
Figure 1-4. 32x models rear view connections. Note the location of the voltage selection
switch.
DC
A
B
+5 VDC (E+F)
+12 VDC (E+F)
E E
Ethernet
Cash
Drawer
3
11-9-2005
A
B,C,D
E
F
USB ports.
SVGA display port.
Port for external serial devices, such as a scale or
a scanner. This port is COM1.
Ports for second, third, and fourth external serial
devices.
Port for a fifth serial device, which is 12 V powered.
Port for a sixth serial device, which is 12 V
powered.
Port for an Ethernet LAN cable.
Mouse port.
1-6 SurePOS Installation and Service
Port for a PS/2 or compatible keyboard.
Microphone port.
Audio input port.
11-9-2005
Product introduction
Port for audio output, such as self-amplified
speakers
power Power. The voltage switch allows you to select
100-127 V or 200-240 V ac.
Attention
When installing a new power supply, be sure
to set the correct input voltage for your area or
you will damage the power supply. See
Figure 1-4 on page 1-6 to locate the voltage
selection switch.
Chapter 1. Introduction 1-7
Loading...