IBM 3040, 1140 Service Manual

IBM Infoprint 1130 and 1140
Edition: May 2001 The following paragraph does not apply to any country where such provisions are
inconsiste nt with local la w: LEXMARK INTERNATIONAL, INC. PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In other countries, contact your point of purchase.
ImageQuick, Optra Forms, PictureGrade and StapleSmart are trademarks of Lexmark International, Inc.
Lexmark and Lexmark with diamond design, Prebate and MarkNet are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
PostScript is a registered trademark of Adobe Systems Incorporated. PCL is a registered trademark of the Hewlett-Packard Company. Other trademarks are the property of their respective owners.
© Copyright Lexmark International, Inc. 2001. All rights reserved.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc., Lexington, KY 40550.
P/N: 12G3959
IBM Infoprint 1130 and 1140

Table of Content

Laser Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Maintenance Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Tools Required for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Service Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
User Status Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
User Attendance Messages. . . . . . . . . . . . . . . . . . . . . . . 2-29
Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . 2-41
Symptom Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42
Service Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46
Charge Roll Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-47
Cover Open Switch/Cab le Serv ic e Chec k . . . . . . . . . . . . 2-49
Dead Machine Service Check . . . . . . . . . . . . . . . . . . . . . 2-50
Duplex Option Service Check . . . . . . . . . . . . . . . . . . . . . 2-53
Envelope Feeder Option Servic e Check . . . . . . . . . . . . . 2-56
Fan Service Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-63
Cold Fuser Service Check . . . . . . . . . . . . . . . . . . . . . . . . 2-65
Hot Fuser Service Check. . . . . . . . . . . . . . . . . . . . . . . . . 2-67
Fuser Solenoid Service Check. . . . . . . . . . . . . . . . . . . . . 2-68
Input Sensor Service Check . . . . . . . . . . . . . . . . . . . . . . 2-68
Input Tray(s) Option Se rvice Check. . . . . . . . . . . . . . . . . 2-69
High-Capacity Feeder Input Tray Service Check. . . . . . . 2-72
Main Drive Service Check . . . . . . . . . . . . . . . . . . . . . . . . 2-85
Operator Panel Service Check . . . . . . . . . . . . . . . . . . . . 2-86
Options Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . 2-88
Output Bin Sensor Standard Tray Service Check . . . . . . 2-90
Output Expander Service Check . . . . . . . . . . . . . . . . . . . 2-91
High-Capacity Output Stacker Service Check. . . . . . . . . 2-96
5-Bin Mailbox Service Check. . . . . . . . . . . . . . . . . . . . . . 2-99
Paper Feed Service Check . . . . . . . . . . . . . . . . . . . . . . 2-105
Parallel Port Service Check. . . . . . . . . . . . . . . . . . . . . . 2-107
Printhead Service Check . . . . . . . . . . . . . . . . . . . . . . . . 2-108
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IBM Infoprint 1130 and 1140
Print Quality Service Check . . . . . . . . . . . . . . . . . . . . . .2-109
Smart Cartridge Contact Assembly Service Check. . . . .2-121
Serial Port Service Check. . . . . . . . . . . . . . . . . . . . . . . .2-122
Toner Sensor Service Check . . . . . . . . . . . . . . . . . . . . .2-122
Transfer Roll Service Check . . . . . . . . . . . . . . . . . . . . . .2-123
StapleSmart Finisher Service Check . . . . . . . . . . . . . . .2-125
Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Diagnostic/Configurati on Men u . . . . . . . . . . . . . . . . . . . . . .3-1
Configuration Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Diagnostic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Exiting the Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . .3-6
Device Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Quick Disk Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Disk Test/Clean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Flash Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Disabling Download Emulations . . . . . . . . . . . . . . . . . . . . .3-8
Duplex Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Duplex Quick Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Duplex Sensor Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Duplex Motor Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Duplex Feed 1 Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Duplex Feed 2 Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Viewing the Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Clearing the Error Log. . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Hardware Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
LCD Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
SDRAM Memory Test . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
ROM Memory Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Parallel Wrap Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16
Serial Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17
Input Tray Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Input Tray Feed Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Input Tray Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Output Bin - Feed to all Bins Test . . . . . . . . . . . . . . . . . . . . . .3-20
Output Bin Feed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21
Output Bin Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21
Finisher Tests, StapleSmart Finisher Option . . . . . . . . . . . . . .3-24
Base Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26
StapleSmart Finisher Tests. . . . . . . . . . . . . . . . . . . . . . . .3-26
StapleSmart Finisher Sensor Test . . . . . . . . . . . . . . . . . .3-27
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5-Bin Mailbox Diverter Test . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Setting the Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Viewing the Permanent Page Count . . . . . . . . . . . . . . . . 3-30
Maintenance Page Count . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Setting Configuration ID. . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Restore EP Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Print Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Print Quality Test Pages . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Printing Menu Settings Page . . . . . . . . . . . . . . . . . . . . . . 3-36
Auto Compensator Operation . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Autoconnect System, Paper Tray Options, Envelope Feeder and
Output Expander Operations . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Fuser Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Hot Roll Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Paper Feed Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Paper Jams - Base Printer. . . . . . . . . . . . . . . . . . . . . . . . 3-40
Paper Jams - Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Handling ESD-Sensitive Parts . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Adjustment Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Duplex Motor Drive Belts . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Fuser Solenoid Adjustment . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Gap Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Printhead Assembly Adjustment . . . . . . . . . . . . . . . . . . . . 4-4
Paper Alignment Assembly Adjustment. . . . . . . . . . . . . . . 4-5
Screw Identification Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Removal Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Center Pan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Card Assembly (NAND Flash). . . . . . . . . . . . . . . . . . . . . 4-18
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Developer Drive Assembly. . . . . . . . . . . . . . . . . . . . . . . . 4-20
Duplex Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Duplex Front Cover Assembly. . . . . . . . . . . . . . . . . . . . . 4-21
Duplex Front Cover Door. . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Duplex Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
EMC Shields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
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IBM Infoprint 1130 and 1140
Frames . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-26
Fuser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30
Fuser Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31
Fuser Detack Fingers . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31
Fuser Detack Housing Assembly . . . . . . . . . . . . . . . . . . .4-32
Fuser Transfer Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-33
Fuser Envelope Conditi one r Solen o id. . . . . . . . . . . . . . . .4-34
Fuser Narrow Media Sensor/Flag Assembly. . . . . . . . . . .4-35
Fuser Exit Sensor Flag Assembly. . . . . . . . . . . . . . . . . . .4-35
Fuser Lamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-35
Fuser Lower Exit Guide Assembly . . . . . . . . . . . . . . . . . .4-36
High Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . .4-37
Integrated Tray Compensator Assembly. . . . . . . . . . . . . .4-37
Integrated Tray Compensator Pick Roll Assembly . . . . . .4-38
Interconnect Board Assem bly . . . . . . . . . . . . . . . . . . . . . .4-40
Low Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . .4-42
Main Drive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-43
Main Drive Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-45
Multipurpose Tray/Lower Deflector Assembly. . . . . . . . . .4-46
Operator Panel Assembly . . . . . . . . . . . . . . . . . . . . . . . . .4-48
Operator Panel Cable/Cover Open Switch Assembly. . . .4-49
Optional 250/500 Paper Tray Assembly . . . . . . . . . . . . . .4-50
Paper Alignment Assembly. . . . . . . . . . . . . . . . . . . . . . . .4-51
Paper Deflectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-53
Paper Input Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-54
Paper Size Sensing Board . . . . . . . . . . . . . . . . . . . . . . . .4-54
Pick Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-54
Printhead (1130) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-55
Printhead (1140) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-56
Redrive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-57
Smart Cartridge Contact Assembly. . . . . . . . . . . . . . . . . .4-58
Toner Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-59
Transfer Roll Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . .4-60
Upper Paper Deflector Assembly . . . . . . . . . . . . . . . . . . .4-60
Upper Front Cover Hinge Assembly . . . . . . . . . . . . . . . . .4-61
Upper Front Cover Interlock Switch Assembly . . . . . . . . .4-62
Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Low Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . . .5-1
High Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . .5-3
Interconnect Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
Envelope Option Board . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7
Duplex Option Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9
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Autoconnect - Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Output Expander Control Board. . . . . . . . . . . . . . . . . . . . 5-12
High-Capacity Output Stacker Board. . . . . . . . . . . . . . . . 5-14
System Board Connector Locations . . . . . . . . . . . . . . . . 5-16
System Board Connector Locations . . . . . . . . . . . . . . . . 5-20
StapleSmart Finisher Option - Staple Card Assembly. . . 5-27
Cables - Base Ma chine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Fuser Cable, DC Internal . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Autoconnect Cable, (Fuser to LVPS). . . . . . . . . . . . . . . . 5-31
Deflector Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Fuser Cable, AC EP Autoconnect to Fuser Top Cover . . 5-32
Integrated Tray Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32
HSYNC Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32
Mirror Motor Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Main Drive Motor Cable . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Laser Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Front Harness Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
Fuser Cable, DC EP Autoconnect to System Board . . . . 5-34
Autoconnect Cable - System Board to
Top/Interconnect Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
Autoconnect Cable - System Board to
Front/Bottom/Interconnect Board. . . . . . . . . . . . . . . . . . . 5-35
Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Safety Inspection Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Lubrication Specifi cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
How to Use this Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Assembly 1: Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Assembly 2: Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Assembly 3: Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Assembly 4: Paper Feed (Auto compensator). . . . . . . . . 7-12
Assembly 5: Paper Feed - Multipurpose Unit . . . . . . . . . 7-14
Assembly 6: Paper Feed - Alignment . . . . . . . . . . . . . . . 7-16
Assembly 7: Paper Feed - Output . . . . . . . . . . . . . . . . . . 7-18
Assembly 8: Integrated Paper Tray - 500 Sheet . . . . . . . 7-20
Assembly 9: Main Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
Assembly 10: Developer Drive. . . . . . . . . . . . . . . . . . . . . 7-24
Assembly 11: Hot Roll Fuser . . . . . . . . . . . . . . . . . . . . . . 7-26
Assembly 12: Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30
Assembly 13: Charging . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32
Assembly 14: Electronics . . . . . . . . . . . . . . . . . . . . . . . . 7-34
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IBM Infoprint 1130 and 1140
Assembly 14: Electronics (continued). . . . . . . . . . . . . . . .7-36
Assembly 14: Electronics (continued). . . . . . . . . . . . . . . .7-48
Assembly 15: 250-Sheet Tray. . . . . . . . . . . . . . . . . . . . . .7-50
Assembly 16: 500-Sheet Tray. . . . . . . . . . . . . . . . . . . . . .7-56
Assembly 17: Duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-60
Assembly 18: Output Expander . . . . . . . . . . . . . . . . . . . .7-66
Assembly 19: Envelope Feeder . . . . . . . . . . . . . . . . . . . .7-70
Assembly 20: High-Capacity Feeder. . . . . . . . . . . . . . . . .7-74
Assembly 21: Kiosk - Vertical Paper Adapter . . . . . . . . . .7-88
Assembly 22: Kiosk - Horizontal Paper Adapter . . . . . . . .7-90
Assembly 23: High-Capacity Output Stacker . . . . . . . . . .7-92
Assembly 24: 5-Bin Mailbox . . . . . . . . . . . . . . . . . . . . . . .7-98
Assembly 25: StapleSmart Finisher . . . . . . . . . . . . . . . .7-102
Assembly 26: Options . . . . . . . . . . . . . . . . . . . . . . . . . .7-110
Assembly 27: Miscellaneous . . . . . . . . . . . . . . . . . . . . .7-112
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1
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Laser Notices

The following laser notice labels may be affixed to this printer as shown:
Laser Advisory Label
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Class 1 Laser Statement Label
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Laser Notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.
Laser
Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS (Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International Electrotechnical Commission) 60825 gemäß amtlicher Bestätigung erfüllt.
Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung, die die Klasse I übersteigen würde, Menschen keinesfalls erreicht.
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Avis relatif à l’utilisation de laser
Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 60825 relatives aux produits laser de Classe I.
Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est équipée dun laser de Classe IIIb (3b) (arséniure de gallium dune puissance nominale de 5 milliwatts) émettant sur des longueurs donde comprises entre 770 et 795 nanomètres. Limprimante et son système laser sont conçus pour impossible, dans des conditions normales d’utilisation, dentretien par lutilisateur ou de révision, lexposition à des rayonnements laser supérieurs à des rayonnements de Classe I .
Avvertenze sui prodotti laser
Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825.
I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di classe IIIb (3b) allarseniuro di gallio della potenza di 5mW che opera sulla lunghezza donda compresa tra 770 e 795 nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non ricevano radiazioni laser superiori al livello della classe
1.
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Avisos sobre el láser
Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 60825 para productos láser de Clase I (1).
Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse afectada por ningún tipo de radiación láser superior al nivel de la Clase I durante su uso normal, el mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.
Declaração sobre Laser
A impressora está certificada nos E.U.A. em conformidade com os requisitos da regulamen t ação DHHS 21 CFR Subcapítulo J para a Classe I (1) de produtos laser. Em outros locais, está certificada como um produto laser da Classe I, em conformidade com os requisitos da norma IEC 60825.
Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 5 milliwatts ,operando numa faixa de comprimento de onda entre 770 e 795 nanómetros. O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.
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Laserinformatie
De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825.
Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795 nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1.
Lasermeddelelse
Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825.
Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 5 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 770-795 nanometer. Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.
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Huomautus laserlaitteesta
Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I laserlaitteiden IEC 60825 -määrityksen mukai nen .
Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 5 milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä. Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.
VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle. Älä katso säteeseen.
VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.
Laser-notis
Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825.
Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770­795 nanometer. Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan föreskriven serviceåtgärd.
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Laser-melding
Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC
60825. Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren
inneholder internt en klasse IIIb (3b)-laser, som består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 770-795 nanometer. Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.
Avís sobre el Làser
Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe I que compleix els requisits dIEC 60825.
Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb (3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud dona de 770-795 nanòmetres. El sistem a làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre dun nivell de classe I durant una operació normal, durant les tasques de manteniment dusuari ni durant els serveis que satisfacin les condicions prescrites.
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Japanese Laser Notice
Chinese Laser Notice
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Korean Laser Notice
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Safety Information

This product is designed, tested and approved to meet strict
global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
The maintenance information for this product has been
prepared for use by a professional service person and is not intended to be used by others.
There may be an increased risk of electric shock and personal
injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions.
Consignes de Sécurité
Ce produit a été conçu, testé et approuvé pour respecter les
normes strictes de sécurité globale lors de l'utilisation de composants Lexmark spécifiques. Les caractéristiques de sécurité de certains éléments ne sont pas toujours évidentes. Lexmark ne peut être tenu responsable de l'utilisation d'autres pièces de rechange.
Les consignes d'entretien et de réparation de ce produit
s'adressent uniquement à un personnel de maintenance qualifié.
Le démontage et l'entretien de ce produit pouvant présenter
certains risques électriques, le personnel d'entretien qualifié devra prendre toutes les précautions nécessaires.
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Norme di sicurezza
Il prodotto è stato progettato, testato e approvato in conformità
a severi standard di sicurezza e per lutilizzo con componenti Lexmark specifici. Le caratteristiche di sicurezza di alcune parti non sempre sono di immediata comprensione. Lexmark non è responsabile per lutilizzo di parti di ricambio di altri produttori.
Le informazioni riguardanti la manutenzione di questo prodotto
sono indirizzate soltanto al personale di assistenza autorizzato.
Durante lo smontaggio e la manutenzione di questo prodotto, il
rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato, deve, quindi, adottare le precauzioni necessarie.
Sicherheitshinweise
Dieses Produkt und die zugehörigen Komponenten wurden
entworfen und getestet, um beim Einsatz die weltweit gültigen Sicherheitsanforderungen zu erfüllen. Die sicherheitsrelevanten Funktionen der Bauteile und Optionen sind nicht immer offensichtlich. Sofern Teile eingesetzt werden, die nicht von Lexmark sind, wird von Lexmark keinerlei Verantwortung oder Haftung für dieses Produkt übernommen.
Die Wartungsinformationen für dieses Produkt sind
ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt.
Während des Auseinandernehmens und der Wartung des
Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entspr ec he nde Vorsichtsmaßnahmen treffen.
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Pautas de Seguridad
Este producto se ha diseñado, verificado y aprobado para
cumplir los más estrictos estándares de seguridad global usando los componentes específicos de Lexmark. Puede que las características de seguridad de algunas piezas no sean siempre evidentes. Lexmark no se hace responsable del uso de otras piezas de recambio.
La información sobre el mantenimiento de este producto está
dirigida exclusivamente al personal cualificado de mantenimiento.
Existe mayor riesgo de descarga eléctrica y de daños
personales durante el desmontaje y la reparación de la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.
Informações de Segurança
Este produto foi concebido, testado e aprovado para satisfazer
os padrões globais de segurança na utilização de componentes específicos da Lexmark. As funções de segurança de alguns dos componentes podem não ser sempre óbvias. A Lexm ar k não é responsável pela utilização de outros componentes de substituição.
As informações de segurança relativas a este produto
destinam-se a profissio nai s destes servi ços e não devem ser utilizadas por outras pessoas.
Risco de choques eléctricos e ferimentos graves durante a
desmontagem e manutenção deste produto. Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
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Informació de Seguretat
Aquest producte està dissenyat, comprovat i aprovat per tal
d'acomplir les estrictes normes de seguretat globals amb la utililització de components específics de Lexmark. Les característiques de seguretat d'algunes peces pot ser que no sempre siguin òbvies. Lexmark no es responsabilitza de l'us d'altres peces de recanvi.
La informació pel manteniment daquest producte està
orientada exclusivament a professionals i no està destinada a ningú que no ho sigui.
El risc de xoc elèctric i de danys personals pot augmentar
durant el procés de desmuntatge i de servei daquest producte. El personal professional ha destar-ne assabentat i prendre les mesures convenients.
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Safety Information xxiii
IBM Infoprint 1130/1140

Preface

This book is designed for service personnel. It is divided into the following chapters:
1. General Information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment are listed in this chapter, as well as general environmental and safety instructions.
2. Diagnostic Information contains an error indicator table, symptom tables, and service checks used to isolate failing field replaceable units (FRUs).
3. Diagnostic Aids contains tests and checks used to locate or repeat symptoms of printer problems.
4. Repair Information provides instructions for making printer adjustments and removing and installing FRUs.
5. Connector Locations uses illustrations to identify the connector locations and test points on the printer.
6. Preventive Maintenance contains the lubrication specifications and recommendations to prevent problems.
7. Parts Catalog contains illustrations and part numbers for individual FRUs.
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1. General Information

The Lexmark T laser printers are letter quality page printers designed to attach to IBM-compatible PCs and to most computer networks.
The Lexmark T laser printer is available in the following models.
Lexmark Model Name
Lexmark T620 4069-520 Infoprint 1130 4530 Lexmark T620n 4069-52n
Lexmark T622 4069-722 Infoprint 1140 4540 Lexmark T622n 4069-72n
Lexmark Type
(Network)
(Network)
IBM Model Name
Infoprint 1130 4530
Infoprint 1140 4540
IBM Ty pe
General Information 1-1
IBM Infoprint 1130/1140

Options

The following options are available. Some options are not available in every country. Contact your point of purchase for options available in your country.
Memory options of 4MB, 8MB, 16MB, 32MB, 64MB and 128MB SDRAM Card Assembly Flash memory options of 2MB, 4MB, 8MB and 16MB Card Assembly Integrated network option s
Token-Ring Ethernet Tri-Port Adapter IR Adapter IPDS Card Assembly and SCS/TNe PRESCRIBE Card Assembly TIFF Card Assembly Bar Code Card Assembly Parallel Interface Card SCS USB/Parallel Port MarkNet Print Servers
ImageQuick Card Assembly 250 and 500-sheet paper trays of A5, letter, and legal size 250 Sheet Special Media Tray Assembly 500 Sheet Special Media Tray 2000 Sheet High Capacity Feeder Envelope Feeder Duplex Option - 250 Sheet Duplex Option - 500 Sheet Hard Disk - 5.0+ GB Optra Forms Hard Disk - 5.0+ GB Vertical Kiosk Presenter Horizontal Kiosk Presenter Output Expander 5-Bin Mailbox High-Capacity Outpu t Stack er StapleSmart Finisher Option
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IBM Infoprint 1130/1140

Maintenance Approach

The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to determine the printer problem and repair the failure. After you complete the repair, perform tests as needed to verify the repair.

Tools Required for Service

Flat-blade screwdriver #1 Phillips screwdriver #2 Phillips screwdriver T10 Torx screwdriver
7.0 mm nut driver
5.5 mm wrench Needlenose pliers Diagonal pliers Spring hook Feeler gauges Analog or digital multimeter Parallel wrap plug 1319128 Serial wrap plug 1329048 Twinax/serial debug cable 1381963 Coax/serial debug cable 1381964
General Information 1-3
IBM Infoprint 1130/1140

Acronyms

CSU Customer Setup DIMM Dual In-Line Memory Module DRAM Dynamic Random Access Memory EDO Enhanced Data Out EP Electrophotographic Process EPROM Erasable, Programmable Read-Only
Memory ESD Electrostatic Discharge FRU Field Replaceable Unit GB Gigabyte HVPS High Voltage Power Supply LASER Light Amplification by Stimulated Emission
of Radiation LCD Liquid Crystal Display LED Light-Emitting Diode LVPS Low Voltage Power Supply MROM Masked Read Only Memory NAND NVRAM Nonvolatile Random Access Memory OEM Original Equipment Manufacturer PC Photoconductor POR Power-On Reset POST Power-On Self Test RIP Raster Imaging Processor ROM Read Only Memory SDRAM S ynchr on ous Dual Rand om Ac ce ss
Memory SRAM Static Random Access Memory UPR Used Parts Return V ac Volts alternating current V dc Volts direct current
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IBM Infoprint 1130/1140

2. Diagnostic Information

Start

CAUTION: Remove the power cord from the printer or wall outlet
before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer. Use the handholds on the side of the printer. Make sure your fingers are not under the printer when you lift or set the printer down.
Use the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer.
Service error codes are indicated by a three-digit error cod e. If a service error code is displayed, go to the Service Error Codes on
page 2-2.
User status messages provide the user with information on the current status of the printer. Ready is displayed on the first line of the display unless Power Saver is invoked, and then Power Saver is displayed. If a user status message is displayed, go to the User
Status Screens on page 2-24.
User error messages are indicated by a two or three-digit error code that provides the user with information that explains a problem with a print cartridge, paper jam, option, port, and so on. If a user error message is displayed, go to the User Attendance Messages on
page 2-29.
If your machine completes the “Power-On Self Test (POST) on
page 2-41 without an error, and you have a symptom, go to the Symptom Tables on page 2-42. Locate your symptom and take
the appropriate action. If a service error code appears while you are working on the
machine, go to the Service Error Codes on page 2-2 and take the indicated action for that error.
Diagnostic Information 2-1
IBM Infoprint 1130/1140

Service Error Codes

Service Error Codes are generally non-recoverable except in an intermittent condition when you can POR the printer to temporarily recover from the error condition.
Error Code Action
900 RIP Software Contact the next support level or call Lexmark. 901 Engine Flash Indicates that the flash which the engine code is
programmed into is bad. Replace the system board.
902 General Engine Software
903 Paperport Link Driver Error
904 Interface Violation by the controller software
905 Interface Violation by Paperport De vi ce
906 Controller­Engine Link Driver Error
910 DC Pick Motor DC Pick Motor Stall
911 DC Pick Motor Excessive PWM
912 DC Pick Motor below speed
These errors indicate an unrecoverable engine software error. Replace the system board.
Check for correct location of the jumpers on the interconnect board for the model/type printer you are servicing. Incorrect jumper settings can cause a 902 service error. If jumpers are set correctly, replace the system board.
Error Codes 910,911,912,913 and 914 are indications that a Tray 1 pap er feed pro blem ha s b een dete cted. Go to the Input Tray(s) Option Service Check on
page 2-69.
913 DC Pick Motor over speed
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IBM Infoprint 1130/1140
Error Code A ction
914 DC Pick Motor: No encoder feedback
917 Transfer Roll Indicates a problem in the transfer roll area. Go to the
920 Fuser Error Indicates that the fuser is below temperature when
921 Fuser Error Indicates that the fuser is below standby temperature
922 Fuser Error Fuser failed to reach standby temperature. Go to the
923 Fuser Error Fuser is too hot dur ing printing or when pr inter is idl e. Go
924 Fuser Error An open circuit has been detected in the Fuser
Check the integrated pape r tray (tray 1) f or correct pape r loading. Reload the paper and POR the printer. If the error continues, go to the Input Tray(s) Option
Service Check on page 2-69.
Transfer Roll Service Check” on page 2-123.
printing. Go to the “Cold Fuser Service Check on
page 2-65. Use of the Base Printer (Fuser) Sub E rror Codes on page 2-17 may help diagnose fuser failure.
when the printer is idle. Go to the “Cold Fuser Service
Check on page 2-65. Use of the Base Printer (Fuser) Sub Error Codes on page 2-17 may help
diagnose fuser failure.
Cold Fuser Service Check on pag e 2-65. Use of the Base Printer (Fuser) Sub Error Codes on
page 2-17 may help diagnose fuser failure.
to the Hot Fuser Service Check on page 2-67. Use of the Base Printer (Fuser) Sub Error Codes on
page 2-17 may help diagnose fuser failure.
Thermistor Circuit. Go to the “Hot Fuser Service
Check on page 2-67. Use of the Base Printer (Fuser) Sub Error Codes on page 2-17 may help
diagnose fuser failure.
925 Fuser Error 1. Indicates the wrong fuser lamp is installed. Check the
927 Fan Stalled Indicates a printer fan stalled. Go to the Fan Service
fuser lamp for the correct type of lamp that should be installed.
2. Check the line voltage to ensure it is not above the maximum rating for the printer.
3. This error may also indicate the fuser reached standby temperature too quickly.
4. The hot roll may not be correct for this fuser. Ensure that the correct hot roll is installed.
Check on page 2-63.
Diagnostic Information 2-3
IBM Infoprint 1130/1140
Error Code Action
929 T oner Sensor The toner sensor is not operatin g properly, the deve loper
930 Printhead Error
932-935 Printhead Error
932 Printhead Error
933 Printhead Error
934 Printhead Error
935 Printhead Error
936-937 Transport Motor
936 - Main Drive Motor initial lock failure
drive assembly is not operating properly or the print cartridge is defec tiv e. Go to th e T oner Sens or Service
Check on page 2-122.
The wrong printhead is installed. Replace with the correct printhead.
These errors represent a problem with the printhead. Go to the Printhead Service Check on page 2-108.
Indicates a problem with th e ma in driv e m otor. Go to th e
Main Drive Service Check on page 2-85.
937 - Main Drive Motor lost lock
939 RIP-Engine Communications Lost
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The RIP and engine cannot communicate with one another. The system board or Interconnect board is defective. Check for correct installation. If no problem is found, replace the FRUs in the following order:
System Board Interconnect Board Note: If a problem still exists, the RIP software can
cause a 939 error code. Contact your next level for software support.
IBM Infoprint 1130/1140
Error Code A ction
940 Service LV Power Supply
947 PQET Error Indicates that the PQET RAM test was incomplete or a
948 PEL Clock Error
949 Delay Line Calibration Failure
953 - 954 NVRAM Failure
The low voltage power supply ze ro c ros s ove r t est failed.
Check the LVPS for correct installation. Ensure that the connector on the LVPS assembly is firmly seated with the connector on the inte rconne ct card connector.
This error can be caused by a noisy AC input power source.
Check to make sure the correct LVPS has been installed.
If all the above are correct, replace the LVPS assembly.
PQET RAM test busy failure occurred. Replace the system board.
Indicates the PEL clock check failed. Replace the system board.
Indicates a delay line calibration failure. Replace the system board.
System board failures. 953 NVRAM Chip Failure 954 NVRAM CRC Failure Replace system board.
955 Code CRC <loc>
956 - 959 System Board
Code ROM and NAND failed CRC check *<loc> = For a ROM CRC failure, the location (loc) will
be a failing block or (Bn). *<loc> = For a NAND CRC failure, the location (loc) will
be a failing page or (Pn). Replace System Board. Error codes 956 thru 959 are system board failures. *956 = Processor Failure
*957 = ASIC Failure *958 = SRAM Failure
For any of these failures, replace the system board.
Diagnostic Information 2-5
IBM Infoprint 1130/1140
Error Code Action
958 NAND Failure
960 - 963 RAM Memory Error
964 Emulation Error
975 - 979 Network Card X
Before proceeding when a 958 NAND failure is displayed, perform a Power On Reset (power the printe r Off then On) to see if the ECC (Error Correction Code) can reflash NAND.
Error codes 960 thru 963 indicate the following specific RAM error:
*960 - RAM soldered on the system board is failing. Replace the system board. *961 - RAM in slot 1 is failing. *962 - RAM in slot 2 is failing *963 - RAM in slot 3 is failing.
For errors 961 thru 963, if ava ilable, s witch memory from the failing slot with one from a non-failing slot to see if it fixes the problem. If it does fix the problem, replace the system board. If this fixes the problem, replace the defective RAM.
Download Emulation CRC failure has occurred.
The following errors indicate a failure with the network card in the specified slot. X=any card installed in slots 1,2 or 3. 975 - Unrec ogn iz abl e Ne tw ork Card x . R e pla ce Network Card x. 976 - Unrecoverable software error in Network Card x. 977 - Controller software detects that a Network Card is installed in slot x but cannot establish communications with it. 978 - Bad checksum while programming Network Card x. Replace Network Card x. 979 - Flash parts failed while programming Network Card x. If the printer is a network model, replace the system board.
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IBM Infoprint 1130/1140
Error Code A ction
980 - 984 Service <device> Comm.
These error codes indicate the specified device <device> has detected a paper port failure.
Specified device <device> can be one of the following: *System Boar d
*Duplex *Tray x (x = 1,2,3,4 or 5) *Envelope Feeder *Output Bin x (x = 1,2,3 to 6) **Will be displayed for single bin output options. *Output Bins x to y (x to y = 1 to 5, 2 to 6, 6 to 10) **Will be displayed for multiple bin output options.
980 = The engine is experiencing unreliable
communications to the specified device.
981 = Engine protocol violation ha s been detec ted by the
specified device.
982 = Communications error detected by the specified
device. 983 = Invalid command rece ived by the specif ied devi ce . 984 = Invalid command parameter received by the
specified device.
Diagnostic Information 2-7
IBM Infoprint 1130/1140
Error Code Action
990 Service <device>
991 Service <device> Card
This error will be displayed when an equipment check condition has occurred in the specified device (<device>), but the device is unable to identify the exact component failure.
Specified device <device> can be one of the following: *System Board
* Duplex *Tray x (x = 1,2,3,4 or 5) *Envelope Feeder *Output Bin x (x = 1,2,3 to 6) **Will be displayed for single bin output options. *Output Bins x to y (x to y = 1 to 5, 2 to 6, 6 to 10) **Will be displayed for multiple bin output options. *StapleSmart Finisher Option
This message will be displayed when the specified device has detected an equipment check in its system card.
Specified device <device> can be one of the following: * Duplex
*Tray x (x = 1,2,3,4 or 5) *Envelope Feeder *Output Bin x (x = 1,2,3 to 6) **Will be displayed for single bin output options. *Output Bins x to y (x to y = 1 to 5, 2 to 6, 6 to 10) **Will be displayed for multiple bin output options. *StapleSmart Finisher Option
Sub Error Codes for 9XX and 2XX Error Codes
The sub error codes are helpful troubleshooting a paper path problem, especially paper jams in the base printer, envelope feeder and duplex unit.
When a 9XX or 2XX error displays:
1. Press and hold Return and press Select to enter for sub error codes.
2. The first screen of information is displayed. Write down the information.
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IBM Infoprint 1130/1140
3. Continue pressing Return and Select until each screen of information is obtained.
4. When the last screen displays, the original message displays.
The following is an example of how the printer shows a duplex unit sub error code.
DU DU
Byte 1 XX XX Byte 5
Byte 2 XX XX Byte 6
Byte 3 XX XX Byte 7
Byte 4 XX XX Byte 8
Diagnostic Information 2-9
IBM Infoprint 1130/1140
Base Printer Sub Error Codes
Each status byte has a different level of troubleshooting value for each area of the printer. The following table displays up to 8 status bytes of data. Some or all of these bytes may be used to help diagnose a printer problem. These status bytes are designed to help isolate paper jams and paper feed problems in the base printer
Legend for Tray Source: x=10 (MPT), x-11 (Tray 1), x=12, (Tray 2), x=13 (Tray 3), x-14 (Tray 4), x=15 (Tray 5), x=31 (Env Feeder), X=40 (Manual)
Legend for Stacker Destination: x=91 (Stacker 1), x=92 (Stacker 2), x-93 (Stacker 3)
Legend for media size: x=1 (letter), x=2 (legal), x=3 (B5), x=4 (A4), x=5 (Executive), x=6 (A5), x=7 (Custom), x=9 (73/4 Env), A-#9 Env, B-#10 Env, C=8.661 Env, D=C5 Env, E=B5 Env, F=Legal Env.
First 6 Bytes Sub Error Code Data - Note: xx can be any value.
Explanation
84 xx 00 x1 x2This code indicates that the input sensor in the printer is still
84 xx 01 x1 Video never started on the page.
actuated from the firs t sheet and th e second she et is ready t o arrive at the sensor. (x1=media size, x2=media source) *Check the printer inpu t sensor an d flag for co rrect operat ion.
The flag should operate freely. *Check for any signs of debris in the area of the input sensor. *Check the area of the tra nsfer plate and input t o the fuser fo r
anything that might cause the paper to remain over the input senso r.
(x-1=media size) *The video signal never started within 2 inches after
actuating the input sensor. Check input sensor and flag.
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First 6 Bytes Sub Error Code Data - Note: xx can be any value.
Explanation
84 xx 02 x1 This error is the most common type of paper jam. Possible
84 xx 04 The input sensor was covered during POST by a piece of
84 xx 05 There was a media at the input sensor too early. There was
84 00 06 A paper jam has been decla red by a smart de vice. Immed iate
84 00 07 A paper jam has been declared by a smart device. Homing
84 xx 0B x1 x2 x3
causes are (x1=media size): *Multi sheet feeding. *A tray size sensing problem. *The media feeding from the paper source is slipping or
media is slipping in input to the printer.
media still in the machine when it was turned on. *Clear the media from the printer. *Run the base sensor test (input sensor) from the diagnostic
tests menu to test the input sensor and flag for correct operation.
not enough time between printhead start and the printhead mirror motor to lock. Possible causes for this error are: *Paper might be pre-staged in the paper source tray. *Paper is picking too fast. *A defective input sensor.
stop homing not allowed.
was allowed before the stop. The option tray pass thru sensor was never actuated by a
piece of media. (x-1=media size) (x-2=media source) (x­3=paper source where paper jam was detected) *Run the sensor test for the option tray that is displaying the
error code and check the pass thru sensor for that tray for correct oper ation.
*Check for paper picking from the selected paper input
source.
*If the error is bei ng de tec ted fro m a low e r p ape r s ource, see
if paper is feeding correctly from a paper source above the detected source.
Diagnostic Information 2-11
IBM Infoprint 1130/1140
First 6 Bytes Sub Error Code Data - Note: xx can be any value.
Explanation
84 xx 0f x1 x2 x3
84 00 10 The main motor ID failed to identify either motor after two
84 xx 17 There is an envelope or envelopes in the envelope feeder
84 xx 18 There is media over the Tray 2 pass thru sensor during
84 xx 19 There is media over the Tray 3 pass thru sensor during
The option Tray pass thru sensor was never deactivated. (x-1=media size) (x-2=media source) (x-3=media source where paper jam was detected) *Check the pass thru sensor and flag for correct operation. *Check to see if paper has cleared the pass thru area of the
option where the paper jam occurred.
tries. Possible causes for this error are: *The main drive motor has stalled. *An incorrect main drive motor/gearbox assembly has been
installed.
during warm-up. An envel ope m ay h ave part ially fed from t he envelope feeder. *Remove any envelopes from the feeder and check the
envelope feeder for correct operation.
warm-up. Check for media over the sensor. If no media is present, check the pass thru sensor, flag, and cables. *Try running the Input Tray Tests for Tray 2 and see if Tray 2
is feeding paper correctly and all the sensors are working
correctly. *Check to make sure the paper size setting is correct for the
size paper in the tray.
warm-up. Check for media over the sensor. If no media is present, check the pass thru sensor, flag, and cables. *Try running the Input Tray Tests for Tray 3 and see if Tray 3
is feeding paper correctly and all the sensors are working
correctly. *Check to make sure the paper size setting is correct for the
size paper in the tray.
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IBM Infoprint 1130/1140
First 6 Bytes Sub Error Code Data - Note: xx can be any value.
Explanation
84 xx 1A There is media over the Tray 4 pass thru sensor during
84 xx 1B There is media over the Tray 5 pass thru sensor during
84 xx 1C There is media over the Tray 6 pass thru sensor during
84 xx 1D The envelope feeder pass thru sensor never deactivated.
warm-up. Check for media over the sensor. If no media is present, check the pass thru sensor, flag, and cables. *Try running the Input Tray Tests for Tray 4 and see if Tray 4
is feeding paper correctly and all the sensors are working correctly.
*Check to make sure the paper size setting is correct for the
size paper in the tray.
warm-up. Check for media over the sensor. If no media is present, check the pass thru sensor, flag, and cables. *Try running the Input Tray Tests for Tray 5 and see if Tray 5
is feeding paper correctly and all the sensors are working correctly.
*Check to make sure the paper size setting is correct for the
size paper in the tray.
warm-up. Check for media over the sensor. If no media is present, check the pass thru sensor, flag, and cables. *Try running the Input Tray Tests for Tray 6 and see if Tray 6
is feeding paper correctly and all the sensors are working correctly.
*Check to make sure the paper size setting is correct for the
size paper in the tray.
The display of this code indicates that an envelope never crossed over the sensor flag and passed beyond the sensor, or the flag and sensor are not operating properly. Go to the
Envelope Feeder Option Service Check” on page 2-56.
84 xx 1E x1 x2The envelope feeder pass thru sensor was never activated.
(x1=Media Size, x2=Media Source) Ensure that envelopes are feeding over the sensor. If an envelope feeds over the sensor but the sensor does not activate, check the sensor and flag for correct operation. If the sensor and flag are operating correctly, go to the
Envelope Feeder Option Service Check” on page 2-56.
Diagnostic Information 2-13
IBM Infoprint 1130/1140
First 6 Bytes Sub Error Code Data - Note: xx can be any value.
Explanation
84 xx 20 x1 x2The imaged page is not the expected page.
84 xx 21 x1 x2The smart tray x did not pick a sheet of paper.
84 xx 22 x1 x2This code indic ate s that the media activated th e i npu t s en sor
84 xx 23 x1 x2The transfer servo never started.
84 xx 25 This code indicates that the media has activated the input
(x1=Media Size, x2=Media Source) Check the pass thru sensor to make sure it is operating
properly. If no problem is found, it may be necessary to try a new pass thru sensor.
(x1=Media Size, x2=Media Source) Check tray x auto compensator and tray parts for correct
operation. If no problem is found, go to the Input Tray(s)
Option Service Check on page 2-69.
before the printer EP was ready. (x1=Leading Edge of Med ia State, x2 =T railin g Edge of Me dia State)
(x1=Media Size, x2=Leading Edge of Media State)
sensor before the printhead has locked. Enough time has elapsed since printhead start to expect a lock. One of the following may be failing: *Printhead Assembly *System Board *Printhead Cables
84 xx 26 This code indicates that media has activated the input
sensor; however , the printh ead fell out of lock co ndition or not enough time elapsed since the printhead start to expect a stable lock. The media may have also reached the input sensor early.
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IBM Infoprint 1130/1140
First 6 Bytes Sub Error Code Data - Note: xx can be any value.
Explanation
89 00 01 The exit sensor in the fuser is activated by a piece of media
89 xx 03 The fuser exit sensor did not detect the trailing edge of the
89 xx 04 x1 The fuser exit sensor never actuated from the sheet going
89 xx 07 The narrow media sensor in the fuser was covered by a
indicating there is a piece of media in the machine during POST. *Check for media in the exit of the fuser assembly or redrive
assembly. Feed a sheet of paper, and if the same error occurs after clearing the fuser or the same error occurs when no media is present, check the exit sensor assembly, internal fuser assembly cabling, DC fuser cable to the system board, and the cable connection to J14 on the system board.
TIP: Turn the pri nter of f, en ter the d iagnos tic tests menu , and select the base sensor test. Select output sensor and check the sensor for correct operation.
media going through the fuser assembly. *This failure can be caused by a broken fuser exit sensor
flag.
*This may also be caused by erratic operation of exit sensor
flag or exit sensor or a defective piece of media.
through the fuser before the next page begins feeding. (x-1=Media Size)
sheet of paper when not expected or a piece of media is in the machine during POST. *This error can occur when a 202 paper jam has occurred. *Remove any piece of media that is over the narrow media
sensor.
*Try to feed a piece of paper through the printer (could run
the print test from the diagnostic test menu). If the media stops over the narrow media sensor again, check the flag and sensor for correct operation.
89 xx 0B x1 The fuser exit sensor may be bouncing.
*This error can be caused by a failing exit sensor or system
board.
Diagnostic Information 2-15
IBM Infoprint 1130/1140
First 6 Bytes Sub Error Code Data - Note: xx can be any value.
Explanation
89 xx 0D The fuser exit sensor bounced. Check the exit sensor for
8D 00 00 The fuser exit sensor was never activated by the leading
8E xx 02 x1 x2This error can be caused by the input sensor not being
8E xx 06 x1 The second pick failed from a paper source when paper was
8E xx 07 x1 The second pick failed from a paper source when paper was
correct operation. Check the fuser DC cable to J14 on the system board. Also, the system board may be failing.
edge of the media fed through the printer. *This error can be displayed after a 201 paper jam. *This can be caused by a defective fuser exit sensor
assembly. Enter the diagnostic tests menu, select base sensor tests,
select output sensor test and check the fuser exit sensor for correct operation. If the test fails, check the internal fuser cabling, DC autoconnect on the fuser frame, fuser DC autoconnect to the system board cable, and the cable connection to J14 on the system board.
activated by a page that was know n to hav e been pi cked by a source other than the duplex option. *Ensure the correct source has been sel ec ted an d the media
is feeding from that source.
in the source and the only sheet in the paper path.
in the source. Other sheets may have started to feed, but none were in the paper path.
8E xx 08 The paper in the output bin w as flus he d. The pap er ah ead of
it, in the paper path, never made it pa st the out put bin se nsor or into the tray.
8E xx 09 x1 The second pick from the MPT, Tray 1 or feeder failed when
paper was in the source. Other sheets may be in the paper path. (x1=Media Source)
8E xx 0A x1 The second pick from the MPT, Tray 1 or feeder failed when
paper was in the source. Other sheets may have started to pick, but none were in the paper path. x1=Media Source)
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IBM Infoprint 1130/1140
First 6 Bytes Sub Error Code Data - Note: xx can be any value.
Explanation
8E x1 0B The DC auto compensator failed or stalled when trying to
8E xx 11 It took too long for the DC auto compensator motor to come
8E xx 13 x1 x2Late feeding from a paper sourc e interfered with the nex t pick
feed a sheet of media.
up to speed.
retry. (x-1=Media Size)(x-2=Media Source)
Base Printer (Fuser) Sub Error Codes
The following Sub Error Codes could be a help in diagnosing Fuser Assembly failures:
First 6 Bytes Sub Error Code Data - Note: xx can be any value
920 Service - Fuser Error (Under temperature while printing) EN 08 xx yy
- 1 EN- zz - - 2
Explanation
xx=Actual Fuser Temperature yy=The temperature that the fuser wants to reach. When zz=00 The Hot Roll took too long to heat up.
zz=01 The Hot Roll fell too far below the desired
temperature while printing.
zz=02 The Hot Roll was too cool while the system was
doing some checking.
zz=03 The Hot Roll was too cool when heating to the
desired temperature.
921 Service - Fuser Error (Fuser under temperature while at standby)
Diagnostic Information 2-17
IBM Infoprint 1130/1140
First 6 Bytes Sub Error Code Data - Note: xx can be any value
Explanation
EN 41 xx yy
-- 1 EN -- zz -- -­2
922 Service - Fuser Error (Fuser failed to reach standby temperature) EN 42 xx yy
-- 1 EN z1 z2 -- -
- 2
923 Service - Fuser Error (Fuser over temperature)
xx=Actual Fuser Temperature yy=The temperature that the fuser wants to reach. zz=00 The fuser tempe ratur e did n ot change en ough fr om the
fuser lamp temperature at turn on.
01 The fuser temperature rose more than desired from the
fuser temperature at turn on.
xx=Actual Fuser Temperature yy=The temperature that the fuser wants to reach. zz=00 The fuser tempe ratur e did n ot change en ough fr om the
fuser lamp temperature at turn on.
01 The fuser temperature rose more than desired from the
fuser temperature at turn on.
z2=00 The Hot Rol l did not rea ch s tandby temp erature in tim e
during standby.
01 The Hot Roll took too long to reach the begin ning lamp
detection temperature.
02 The Hot Roll reached final lamp detection
temperature but took longer than expected.
03 The Hot Roll timed out trying to reach the ‘final lamp
detection temperature.
04 After Hot Roll lamp detection, did not reach steady
state control in time.
05 The Hot Roll did not reach operating temperature in
time.
EN 12 xx yy
-- 1 EN -- -- -- -­2
924 Service - Fuser Error (Open Thermistor Failure) EN 18 xx -- -
- 1 EN -- 00 -- -­2
This sub error code is disp layed anytim e that the Hot Roll ha s reached a higher than desired temperature. xx=Actual Fuser Temperature yy=The temperature that the fuser wants to reach.
This code is usually generated when an open circuit check is made of the thermistor circuit in the fuser. xx=Actual Fuser Temperature
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IBM Infoprint 1130/1140
First 6 Bytes Sub Error Code Data - Note: xx can be any value
925 Service - Fuser Error (Wrong Fuser Lamp Installed) Note: The Sub Error Codes below are only for an incorrect lamp being installed.
Explanation
EN 07 xx yy zz 1 EN -- -- -- 2
This error code is generated anytime an incorrect lamp is detected. xx=00 Lamp detection perform ed and found an error.
01 It took long to d o l am p dete cti on an d NV RAM dete ct ed a previous wrong lamp detected. yy=Actual Temperature zz=The temperature that the fuser was t rying to reac h.
Envelope Feeder Sub Error Codes
First 6 Bytes Sub Error Code Data - Note: xx can be any value
84 xx 17 There is an envelope in the feeder during POST.
Explanation
Diagnostic Information 2-19
IBM Infoprint 1130/1140
First 6 Bytes Sub Error Code Data - Note: xx can be any value
Explanation
84 xx 1D x1 x2The envelope feeder pass thru sensor activated but never
84 xx 1E x1 x2An envelope never activated the envelope feeder pass thru
deactivated. (x1=Media Size)(x2=Media Source) This error can be caused by an envelope over the pass thru sensor. Remove the envelope and try to feed an envelope. If the envelope stops over the pass thru sensor, try the following: *Select the diagnostic test menu, select input tray sensor
tests, select envelope feeder sensor test.
*Check the envelope pass thru sensor to ensure it is
operating correctly. If the sensor test fails, go to the
Envelope Feeder Option Service Check” on page 2-56.
If the test passes, look for anything that might cause the envelope to stop over the sensor.
sensor or the sensor never sensed the presence of an envelope. (x1=Media Size)(x2=Media Source) *Check to make sure the envelope feeds to the pass thru
sensor.
*Check to see if the envelope actuates the pass thru sensor
flag.
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Stacker Sub Error Codes
First 6 Bytes Sub Error Code Data - Note: xx can be any value
84 xx 14 There is media in stacker 1 during POST. Usually associated
84 xx 15 There is media in stacker 2 during POST. If present, remove
Explanation
with a 271 Paper Jam Error messag e. May be displayed w hen a finisher option is installed in lowe st or first position above the printer.
If present, remove the media from stacker 1. If the error continues to be displayed or there is no media present in the stacker, check the pass thru sens or an d fl ag o f stacker 1 or , i f installed, check the option below stacker 1.
the media from stacker 2. If the error continues to be displayed, or there is no media present in the stacker, check the pass thru se nsor an d flag of sta cker 2 , or check t he o ption below stacker 2.
84 xx 16 There is media in stacker 3 during POST. If present, remove
95 xx 00 x1 x2Stacker sensor x never became uncovered.
95 xx 01 x1 x2Stacker sensor x never was covered or actuated.
98 xx 02 x1 x2 x3
the media from stacker 3. If the error continues to be displayed, or there is no media present in the stacker, check the pass thru se nsor an d flag of sta cker 3 , or check t he o ption below stacker 3.
(x1=sensors stacker, x2=stacker destination) Check stacker x t o see if a p iece of pa per is ove r the sens or . If not, check to see if the sensor and flag are working correctly.
(x1=sensors stacker, x2=stacker destination) Check stacker x to see if the sensor and flag are operating correctly.
Stacker x did not indicate that a page had been received in the output. (x1=stacker destination)
Diagnostic Information 2-21
IBM Infoprint 1130/1140
Duplex Unit Sub Error Codes
First 6 Bytes Sub Error Code Data - Note: xx can be any value
89 xx 00 The duplex unit did not send back a device control. 89 xx 02 The duplex unit did not send an Option Ready response.
Explanation
89 xx 06 The duplex option did not send back a page in output
8E xx 00 x1 A sheet of paper being fed through the dupl exer never made it
8E xx 03 The error code is displayed wheneve r the prin ter neve r sent a
8E xx 04 The printer never saw a signal from the duplex er on a pa ge to
response.
to the printer input sensor. The sheet was slow or delayed being fed from the duplex option. (x1=media source)
Select Output device control signal to the duplex option. This can happen when a sheet of paper is leaving the duplex option and the duplex opt ion nev er se nt a Sel ec t Inpu t dev ic e signal to the printer.
be picked from the duplex option when the duplex option was waiting on a page to pass over the printer input sensor.
StapleSmart Finisher Option Sub Error Codes
First 6 Bytes Sub Error Code Data - Note: xx can be any value
Explanation
84 xx 07 The Sub Error code indi cates that f inisher o ption has detected
a paper jam and hom ing was allo wed b efore th e stop . Usual ly associated with 281 Paper Jams in the finisher.
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IBM Infoprint 1130/1140
First 6 Bytes Sub Error Code Data - Note: xx can be any value
Explanation
8D xx 01 A timeout associated with the stapling operation timed out
98 xx 03 x1 x2 x3
while waiting for th e last p age of a job to be safe in the sta pler accumulator.
Never saw operation complete on a staple job. (x1=destination)
Diagnostic Information 2-23
IBM Infoprint 1130/1140

User Status Screens

User Status Screens Status Action
Ready
Ready <Fax Status>
Ready/Hex The printer is ready and
Power Saver
Power Saver <Fax Status>
The printer is ready to receive and process data
or
The printer will display the FAX status.
HEX Trace is active, which is known as HEX Trace Ready.
When in the power saver mode, the printer will display this screen instead of the Ready screen. When a job is received, the power saver screen re mains displayed until the printer exits the power saver mode and warms up the printer.
The printer has been configured to receive or send FAX. This screen is displayed.
Press Menu> or <Menu to take the printer out of Ready and enter all the Menus except the TESTS MENU (Busy State).
Press Menu> or Menu< to take the printer out of Ready and enter the TESTS MENU (Busy State). Press Select for the values. Press Menu> until Reset Printer is on the second line of the display. Press Select to Reset the printer.
Press Menu > or Menu< to take the printer offline and access the Ready Menu Group.
or
Press GO to take the printer out of power saver and initiate a printer warm up cycle.
or
Press Stop to take the printer offline. T he Not Ready message is displayed, no more data is processed. The Go button must be pressed to return the printer to the previous state.
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User Status Screens Status Action
Res Reduced
Res Reduced <Fax Status>
Waiting <Interpreter> These screens will be
The printer is processi ng data or printing pages and the resolution of a page belonging to the current job has been reduced from 600 to 300 DPI to prevent a Memory Full Error.
Will be displayed whenever the print er has been configured to receive or send FAX.
displayed until the current job is terminated or until additiona l data is received on the active link. (PCL1, PS, PJL, PPDS, SIC or HEX may be displayed for interpreter if the printer is not configured for FAX).
Press Stop to take the printer offline. Not Ready is displayed, no more data will be processed and the current job in the paper path is processed. Press Go to return the printer to the previous state.
or
Press Menu> or Menu< to access the Busy/Waiting Me nu group. The following functions may be available via the Busy / Waiting Menu group: *Cancel Job *Reset Printer *Reset Active Bin *Cancel FAX
Press Go to print the contents of the printer buffer, staple the accumulated sheets or terminate the collation set. Note: Go does not terminat e the current print job.
or
Press Menu> or Menu< to access the Busy/Waiting Me nu group. The following functions may be available via the Busy / Waiting Manu group: *Cancel Job *Reset Printer *Reset Active Bin *Print Buffer
Diagnostic Information 2-25
IBM Infoprint 1130/1140
User Status Screens Status Action
Busy The printer is busy
receiving or processing data, or printing data.
Note: The printer indicator light blinks while the printer is processing data.
Flushing Buffer The printer is flushing
corrupted print data and the current print job is being discarded.
Printing Menu Settings The printer is processing
or printing a list of current setti ngs menus because Print Menu Settings is selected fro m the menu.
Press Stop to take the printer out of Busy. The Not Ready message is disp layed. No more data is processed, but the printer processes all paper currently in the printer paper path. Press Go to return to Ready.
No button actions are possible while this message is displayed.
Press Stop to take the printer out of Ready. The Not Ready message is disp layed. No more data is processed, but the printer processes all paper currently in the printer paper path. Press Go to return to Ready after the page prints. Press Menu> or <Menu to take the printer out of Ready and enter the TESTS MENU (Busy State). Press Select for the values. Press Menu> until Reset Printer is on the second line of the display. Press Select to reset the printer.
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User Status Screens Status Action
Printing Directory List A directory of the flash
Restoring Factory Defaults
Performing Self Tests The printer is running
and disk contents is processing or printing because Print Directory is selected from the menu.
The printer is restoring factory defaults.
the normal series of start-up tests after it is powered On. When the tests are complete, the printer returns to Ready.
Press Stop to take the printer out of Ready. The Not Ready message is disp layed. No more data is processed, but the printer processes all paper currently in the paper path. Press Go to return to Ready after the page prints. Press Menu> or <Menu to take the printer out of Ready and enter the TESTS MENU (Busy Stat). Press Select for the values. Press Menu> until Reset Printer is on the second line of the display. Press Select to reset the printer.
No button actions are possible while this message is displayed.
No button actions are possible while this message is displayed.
Not Ready (Press Go)
The printer is in the Not Ready state, which means it is not ready to receive or process da ta. This message displays when Menu> or <Menu is pressed during a print job.
Diagnostic Information 2-27
Press Go to take the printer out of the Not Ready state. Press Menu> or <Menu to take the printer out of Ready and enter the TESTS MENU (Busy state). Press Menu> until Reset Printer is on the second line of the display. Press Select to reset the printer.
IBM Infoprint 1130/1140
User Status Screens Status Action
Resetting Printer The printer is deleting
Formatting Flash (Do Not Power Off)
Program Flash (Do Not Power Off)
Formatting Disk The disk is being
Programming Disk (Do Not Power Off)
any print jobs in p rocess and restoring all settings to user defaults.
The flash memory is being formatted.
The flash memory is being programmed, which means fonts or macros are being writt en to flash memory.
formatted.
The disk is being programmed, which means fonts or macros are being written to disk.
No button actions are possible while this message is displayed.
No button actions are possible while this message is displayed.
Do not perform any button actions while this message is displayed.
No button actions are possible while this message is displayed.
No button actions are possible while this message is disp layed.
Note: If information is written to flash memory and to disk at the same time, the Program Flash message is displayed.
Menus Disabled The printer menus have
Activating Menu Changes
been disabled. This occurs when Menu> or <Menu is pressed while the printer is Ready and Menu Lockout is active. The printer display shows this message for one second and then returns to the Ready message.
The printer is reset to activate a printer setting changed in the menus.
2-28 Service Manual
No button actions are possible while this message is displayed.
No button actions are possible while this message is displayed.
IBM Infoprint 1130/1140

User Attendance Message s

User Message Primary
200 Paper Jam Remove Cartridge
201 Paper Jam Remove Cartridge
User Message Secondary
Leave Job in Finisher
Leave Job in Finisher
Explanation
Primary: Paper is jammed at the printer
Input Sensor. Open the printer upper front door and remove the print cartridge to access the paper jam area. Secondary: When this message is displayed, do not remove accumula ted sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.
Primary: Paper is jammed between the printer input and exit sensors. Open the printer upper front door and remove the print cartridge to access the jam area. Secondary: When this message is displayed, do not remove accumula ted sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.
202 Paper Jam Open Rear Door
Leave Job in Finisher
Primary: Paper is jammed at the printer exit sensor. Open the printer rear door to access the jam area. Secondary: When this message is displayed, do not remove accumula ted sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.
Diagnostic Information 2-29
IBM Infoprint 1130/1140
User Message Primary
230 Paper Jam Check Duplex
24X Paper Jam Check Tray X
User Message Secondary
Leave Job in Finisher
Leave Job in Finisher
Explanation
Primary: The paper is most likely
jammed in the Duplex U nit. Re move the duplex front cover to access the jam area. If the paper is jammed in the rear of the duplex, then replace the duplex front cover and open the duplex rear door. If the paper is not jammed in the duplex unit, then it may be jammed in the rear of the printer. Open the printer rear door to access the jam. Secondary: When this message is displayed, do not remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.
Primary: Paper is jammed around Tray X (X=tray 1 thru 5). Try opening Tray X. If the tray is difficult to remove, then you may have to remove the tray above or below tray X to remove the jammed pages. Secondary: When this message is displayed, do not remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.
250 Paper Jam Check MP Feeder
2-30 Service Manual
Leave Job in Finisher
Primary: Paper is jammed in the multipurpose feeder. Secondary: When this message is displayed, do not remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.
IBM Infoprint 1130/1140
User Message Primary
260 Paper Jam Check Envelope Feeder
27X Paper Jam Check Output Bin X
280 Paper Jam Check Finisher
User Message Secondary
Leave Job in Finisher
Leave Job in Finisher
Leave Job in Finisher
Explanation
Primary: Paper is jammed in the
envelope feeder. Secondary: When this message is displayed, do not remove accumula ted sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.
Primary: Paper is jammed in output bin X (X=1 thru 3). Open the rear door of Output Bin X to access the jammed pages. Secondary: When this message is displayed, do not remove accumula ted sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.
Primary: Paper is jammed in the finisher option. Open the finisher option side door or top cover to access the jammed pages. Secondary: When this message is displayed,do not remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the protion of the job printed after the jam will not be stapled.
281 Paper Jam Check Finisher
Remove Job From Finisher
Primary: Paper is jammed in the finisher option. Open the finisher option side door or top cover to access the jammed pages. Secondary: When this message is displayed, remove the job from the finisher. The printer will not reprint the removed sheets.
Diagnostic Information 2-31
IBM Infoprint 1130/1140
User Message Primary
282 Staple Jam Check Stapler
283 Staple Jam Check Stapler
Insert Cartridge or Close Door
User Message Secondary
Remove Job from Finisher
Remove Job from Finisher
Explanation
Primary: A staple jam has been
detected during normal stapler operation. Secondary: The printer flashes the secondary message to indic ate tha t all accumulated she ets s hould be rem oved during the jam clearance.
Primary: A staple jam has been detected during the priming operation. Secondary: The printer flashes the secondary message to indic ate tha t all accumulated she ets s hould be rem oved during the jam clearance.
Note: The following actions can be taken while either of the primary or secondary messages is displayed
1. Press GO to initiate priming and resume printing.
This message displays when the prin ter front door is open or the print cartridge is missing. If this message cannot be cleared go to the Cover Open Switch/Cable
Service Check on page 2-49.
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IBM Infoprint 1130/1140
User Message Primary
31 Defective Print Cartridge
32 Unsupported Print Cartridge
User Message Secondary
Explanation
Error code 31 is displayed when the top front cover is closed and a defective print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is defective. Depending on the setting o f the Mac hine Class ID the printer may be allowed to print pages during this 10-20 second interval. If pages are allowed to print, they are not reprinted once a good print cartridge is inserted.
Note: This error indicates the printer was able to read the cartridge ID, but the ID did not pass the verification test. To pass the verification test, the ID read from the print cartridge must match the ID from the last good print cartridge or the same ID must be read from the print cartridge twice. The last “good” print cartridge ID is stored in NVRAM.
Error 32 is displayed when the top cover is closed and an unsupported print cartridge is detected. It may take the printer 10-20 seconds to deter mine if the print cartridge is supported. Depending on the setting of the Machine Class ID the printer may be allowed to print pages during this 10-20 second interval. If pages are allowed to print, then they are not reprinted once a good print cartridge is inserted. If this does not fix the problem, go to the Smart
Cartridge Contact Assembly Service Check on page 2-121.
34 Short Paper The printer determines the paper length
is too short to print the formatted data. This occurs when the printer does not know the actual pape r size loa ded in the tray. For auto-size sensing trays, this error occurs if the paper stop is in the incorrect position. Make sure the Paper Size setting is correct for the size paper that is being used.
Diagnostic Information 2-33
IBM Infoprint 1130/1140
User Message Primary
36 Resolution Reduced
37 Insufficient Collation Memory
38 Memory Full This message is displayed when the
39 Complex Page This message is displayed when the
51 Defective Flash This message is displayed when the
User Message Secondary
Explanation
The resolution of the page has been reduced from 600 dpi to 300 dpi to prevent a Memory Full error. This message can only occur if the Resolution Reduction setting is turned on.
Note: 1200 dpi pages are n ot re so lution reduced. If a 1200 dpi job runs out of memory, a Memory Full error is displayed.
This message is displayed when the printer memory used to store pages is too full to collate the print job.
printer memory used to store pages is full.
page is too complex to print.
printer detects a defective flash. This error may occur at power on, or during flash format and wri te o pera tio ns . Pres s Go to clear the message. The flash is marked as bad and normal operation continues. Flash operations are not allowed until the problem is resolved.
52 Flash Full This message is displaye d when there is
53 Unformatted Flash
not enough free space in the flash memory to hold the res ourc es that have been requested to be written to flash.
This message is displayed when the printer detects an unformatted flash at power on. Press Go to clear the message. The flash is marked as bad and normal operation continues. Flash operations are not al lowed until the flash is formatted.
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IBM Infoprint 1130/1140
User Message Primary
54 Standard Serial Error
54 Serial Option X Error
56 Standard Serial Disabled
56 Parallel Port Disabled
58 Too Many Trays Attached
User Message Secondary
Explanation
This error is displayed when a serial error (framing or parity) is detected on the standard serial port. This usually indicates the serial port is not set up correctly.
This error is displayed when a serial error (framing or parity) is detected on the optional serial port. This usually indicates the optional serial port is not set up correctly.
This error is displayed when data is sent to the printer across the standard serial port, but the port has been disabled.
This error is displayed when data is sent to the printer across the parallel p ort, but the parallel port has been disabled. Once this message is displayed, reporting of further errors is suppresse d until the menus are entered, or the printer is reset.
This error code is displayed when too many input trays are attached to the printer.
58 Too Many Bins Attached
58 Too Many Disks Installed
61 Defective Disk This error code is displayed when the
This error code is displayed when too many optional output bins are attached to the printer.
This error is displayed when too many disks are attached to the printer.
printer detects a defective disk. This error may occur at power on or during disk format and write operations.While this message is displayed: press Go to clear the message. The disk is marked defective and normal printer operations continue. Disk operations are not allowed with a defective disk. The Format Disk menu is not shown.
Diagnostic Information 2-35
IBM Infoprint 1130/1140
User Message Primary
62 Disk Full This error code is displayed when there
63 Unformatted Disk
80 Scheduled Maintenance
User Message Secondary
Explanation
is not enough free space on the disk to hold the resources that have been requested to be written to the disk. This message displays for bo th resource an d PostScript Disk operato rs when th e disk is full.
This error code displays when the printer detects an unformatted disk at power on. Press Go to clear the message. The disk is marked as bad and normal operation continues. Disk operations are not allowed un til the dis k is formatted.
The operator panel displays this message at each 300K page count interval. It is necessary to replace the fuser assembly, transfer roller, and charge roll at this inte rval to maint ain the print quality and reliability of the printer. The parts are available as a maintenance kit. For more information, go to the Scheduled Maintenance
on page 6-2.
81 Engine Code CRC Failure
88 Toner Low This message displays when toner low
This error displays when the microcode to be programmed in the engine flash code module has failed a CRC check. Press Go to clear the message. The microcode data is discarded and must be re-transmitted from the host computer.
occurs and the toner low alarm is activated. Press Go to clear this message.
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IBM Infoprint 1130/1140
User Line 2 Messages
If none of the conditions exist that are listed in the following table, line 2 is blank. If any of the messages in the table are displayed the following actions can be taken:
Press Menu> or <Menu to take the printer offline and access the Ready Menu group.
Note: The Menu buttons are not active if Menu Lockout is turned on.
Press Stop to take the printer offline. The Not Ready message is displayed. No more data is processed from the host computer. Press Go to return the printer to the Ready state.
User Message Explanation
Toner Low If the toner cartridge is low, then Toner Low
Tray X Missing If any of the input trays are missing, then Tray X
displays. The Toner Low condition clears whenever the upper front door is opened, and Toner Low displays again if the condition exists after the upper front door is closed.
Missing displays (where X designates which T ray (1 through 5) is missing. If multiple trays are missing, they are prioritized in this order: Tray 1,
2..., then Tray 5. Tray X Missing status clears whenever Tray X is reinserted.
Diagnostic Information 2-37
IBM Infoprint 1130/1140
User Message Explanation
Tray X Empty If any of the input trays are empty, then Tray X
Tray X Low If any of the input trays are low, then Tray X Low
Empty displays where X designates which tray (Tray 1 through 5) is empty. If multiple trays are empty, then they are prioritized in this order: Tray 5, Tray 4,...Tray 1.
Note: Tray X Empty statu s clears when ever Tray X is removed. When Tray X is reinse rted , it is examined and the appropriate status, if any, displays. Also note that Empty status is not displayed f or the Envelope Feeder or Multipurpose Feeder.
displays wh ere X designates which tray (1 through 5) displays. If multiple trays are low, they are prioritized in the following order: Tray 5,4,3,2,1.
Note: Tray X Low clears whenever Tray X goes empty, or Tray X is removed. When Tray X is reinserted, it is examined and the appropriate status, if any, displays.
Note: The printer cannot detect when the envelope feeder or multipurpose feeder are low.
User Line 2 Link Messages
If the printer is locked on a particular link, the link indication displays. If the printer is ready to process any link, no messages display. Link messages are listed in the following table.
User Message Explanation
Parallel Standard Parallel Port, if available. Serial Standard Serial Port, if available. Serial X Serial Port, where X=1,2,3, is attached to PCI
Network X Network card X, X=1,2,3, is attached to PCI
connector X.
connector X.
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IBM Infoprint 1130/1140
User Message Explanation
LocalTalk X LocalTalk Card X,X=1,2,3, is attached to PCI
Infrared Standard Infrared port, if available. Infrared X Infrared Port X, X=1,2,3, is attached to PCI
connector X.
connector X.
Check Device Connection Messages
The messages in the following table display when the printer looses communications with one of the following devices.
User Status Message Explanation
Check Output Bin X Connection
Check Env Feeder Connection
Check Tray X Connection
Check Duplex Connection
Check Output Bin X (X=1,2,or 3).
Check Envelope Feeder Option Connection.
Check Tray X (X=1,2,3,4 or 5).
Check Duplex Option Connection.
Diagnostic Information 2-39
IBM Infoprint 1130/1140
The messages in the following table can occur in two ways. The specified device could have been removed from the printer, for instance to clear a paper jam. Otherwise, the device can still be attached to the printer, but is experiencing a communications problem, not fully connected, or having a hardware failure.
If the device is temporarily removed or not connected properly,
then reattach it. When the option is recognized, the printer automatically clears the error and continues.
If the option is experiencing a hardware problem, turn the
printer off and back on. If the error occurs again, turn the printer off, remove the option and call for service.
User Status Message Explanation
Turn Printer OFF to Enable Option
Insert Duplex Front Cover
Close Duplex Rear Door This message dis plays wh en the duplex re ar door
This message displays when a printer option, Input Tray, Output Bin or Envelope Feeder, has been attached while the printer i s powered O n. To use the option, the printer must first be powered off and back on again. Data loss results if print jobs are active when th e printer is power cycled. If a print job is active, then remove the option and finish the job. The print er aut om atic al ly cle ars the message once the option is removed. Once the job is complete, turn off the printer and attach the option again.
This message displays when the duplex front access cover is not installed.
is open.
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IBM Infoprint 1130/1140

Power-On Self Test (POST)

When you turn the printer On, it performs a Power-On Self Test. Check for correct POST functioning of the base printer by observing the following:
1. The LED comes on.
2. The operator panel displays one and a half row of pels, and then clears.
3. Diamonds scroll across the display, and then clear.
4. The operator panel displays one and a half row of pels, and then clears.
5. The top line of the operator panel displays one square block of pels that turn on one at a time until all sixteen blocks display and then they all turn off.
6. Amount of memory displayed.
7. Performing Self Test appears on the display.
– The 2000 sheet high capacity option elevator tray moves to
the uppermost position (if installed).
– The duplex option is checked (if installed).
8. The fuser lamp turns on. The fuser takes longer to warm up from a cold start than a warm start.
9. The main fan turns on.
10. The main drive motor turns on.
11. The developer drive assembly drives the developer shaft in the toner cartridge.
12. Ready appears on the display.
13. StapleSmart Finisher option homes (if installed).
14. The exit rollers turn.
15. The output expander option, 5-bin mailbox, or high capacity output stacker exit rollers turn (if installed).
Diagnostic Information 2-41
IBM Infoprint 1130/1140

Symptom Tables

Symptom Table - Base Printer
Symptom Action
Cartridge Fan (722/72n) fails to run or is noisy
Printhead Fan fails to run or is noisy (722/72n).
Dead Machine Go to the Dead Machine Service
Operator Panel - One or more buttons do not work.
Operator Panel - Display i s blank . Printer sounds 5 beeps.
Operator Panel - Display i s blank . Printer does not sound 5 beeps.
Operator Panel continuously displays all diamonds, sounds 5 beeps and does not complete POST.
Paper feed problems - Base printer or Integrated 250 Paper Tray
Paper jams at exit of Redrive Assembly - No Duplex Option installed.
Go to the Cartridge Fan Service
Check on page 2-64.
Go to “Printhead Fan Service
Check on page 2-63. If the fan is
noisy, replace the fan assembly.
Check on page 2-50.
Go to the “Operator Panel Buttons
Service Check on page 2-86.
Go to the “Operator Panel Service
Check on page 2-86.
Replace the operator panel assembly.
Go to the Operator Panel Service
Check on page 2-86.
Go to the “Paper Feed Service
Check on page 2-105.
Go to the “Paper Feed Service
Check on page 2-105.
Paper jams at exit of Redrive Assembly - Duplex Option installed
Fuser Solenoid fails to operate. Go to the Fuser Solenoid Service
Print quality - Black page Go to the Print Quality - All Black
Print quality - Blank page Go to the Print Quality - Blank
Go to the Duplex Op tion Servic e
Check on page 2-53.
Check on page 2-68.
Page on page 2-110.
Page on page 2-110.
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IBM Infoprint 1130/1140
Symptom Action
Print quality - Light print Go to the Print Quality - Toner on
Print quality - Background Go to the Print Quality -
Print quality - Residual image Go to the Print Quality - Residual
Print quality - Skew Go to the Paper Feed Service
Print quality - Banding Go to the Print Quality - Banding
Print quality - Random marks Go to the Print Quality - Random
Print quality - Toner on backside of printed page.
Print quality - V ertical black ban ds on edge of copy.
Unable to clear a 32-Unsupported Print Cartridg e User Error Message.
backside of printed page on page 2-120.
Background on page 2-114.
Image on page 2-119.
Check on page 2-105.
on page 2-117.
Marks on page 2-112.
Go to the “Print Quality - Toner on
backside of printed page on page 2-120.
Go to the “Print Quality - Black
bands on outer edges of the page. on page 2-117.
Go to the “Smart Cartridge
Contact Assembly Service Check on page 2-121.
Symptom Table - High-Capacity Feeder Option (2000 Sheet)
Symptom Action
The printer does not recognize the high-capacity feeder option installed.
Paper feed problem with the high capacity feeder option.
Go to the High-Capacity Feeder
Input Tray Servic e Check on page 2-72.
Go to the“High-Capacity Feeder
Input Tray Servic e Check on page 2-72.
Diagnostic Information 2-43
IBM Infoprint 1130/1140
Symptom Table: Paper Tray Options
Symptom Action
Paper feed problem with 250­Sheet Paper Tray Option.
Paper feed problem with 500­Sheet Paper Tray Option.
Media fails to pass thru from the lower attached Paper Tray option to the next higher moun ted opt ion .
Go to the Input Tray(s) Option
Service Check on page 2-69.
Go to the “Input Tray(s) Option
Service Check on page 2-69.
Go to the “Input Tray(s) Option
Service Check on page 2-69.
Symptom Table - Duplex Option
Symptom Action
Paper feed problem with Duplex Option.
Paper jams at Paper Removal Tray.
Paper skews in the Duplex Option.
Paper fails to pass from lower option thru the Duplex Option.
Go to the Duplex Op tion Servic e
Check on page 2-53.
Go to the “Duplex Op tion Servic e
Check on page 2-53.
Go to the “Duplex Op tion Servic e
Check on page 2-53.
Go to the “Duplex Op tion Servic e
Check on page 2-53.
Symptom Table - Envelope Feeder Option
Symptom Action
Envelopes do not feed from the envelope feeder.
Envelopes do not feed properly into base printer.
Go to the Envelope Feeder
Option Service Check on page 2-56.
Go to the “Envelope Feeder
Option Service Check on page 2-56.
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IBM Infoprint 1130/1140
Symptom Table - Output Expander
Symptom Action
Printer does not display Output Bin Full.
Paper does not feed all the way into the output tray.
Go to the Output Bin Sensor
Standard Tray Service Check on page 2-90.
Go to the “Output Expander
Service Check on page 2-91.
Symptom Table - StapleSmart Finisher
Symptom Action
Finisher does not staple. Go to the StapleSmart Finisher
Printer does not recognize StapleSmart Finisher Option as being installed.
Close Top Cover displayed. Unable to clear or reset message (POST inc omplete).
Close Finisher Side Cover displayed. Unable to clear or reset message (POST incomplete).
Paper feeds into finisher option output tray. Paper is not stapled and paper does not align with the right side.
Service Check on page 2-125.
Go to the “StapleSmart Finisher
Service Check on page 2-125.
Go to the “StapleSmart Finisher
Service Check on page 2-125.
Go to the “StapleSmart Finisher
Service Check on page 2-125.
Go to the “StapleSmart Finisher
Service Check on page 2-125.
Paper feeds into finisher option. Paper aligns with the right side. The stapler does not staple.
Paper is transported into the output tray but is not stapled.
Stapled sheets are not transported to the output tray.
Go to the StapleSmart Finisher
Service Check on page 2-125.
Go to the “StapleSmart Finisher
Service Check on page 2-125.
Go to the “StapleSmart Finisher
Service Check on page 2-125.
Diagnostic Information 2-45
IBM Infoprint 1130/1140

Service Checks

Note: Anytime the system board is replaced, the Configuration ID must be reset in NVRAM on the new system board. Go to “Setting
Configuration ID on page 3-31.
Review the following information before performing any service checks.
Paper feed problems (especially paper jams): Go to “Viewing
the Error Log on page 3-13 and check the printer error log for
indications of repetitive entries that help to isolate a problem to a particular area of the printer or option.
Paper feed problems with error message: Use the “Sub Error
Codes for 9XX and 2XX Error Codes on page 2-8 to help
diagnose the problem.
Print quality problems: Go to “Print Quality Test Pages on
page 3-34 and print a test page to help diagnose problems
before changing any settings or working on the printer.
Use the resident diagnostics test provided to help isolate a
problem before taking the machine apart or removing any options.
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IBM Infoprint 1130/1140

Charge Roll Service Check

Service Tip: Close and evenly spaced repetitive marks 47.19 mm (1.86 inch) apart or spots on the page can be caused by a damaged or contaminated charge roll.
Service Tip: Check to make sure the right charge roll arm bushing is correctly installed and operates correctly .
To remove the charge roll:
1. Wrap a piece of plain white paper around the charge roll to prevent contamination or damage.
2. Carefully remove the roll by pressing outward and to the right on the charge roll link arm and remove the charge roll from the right side charge roll bearing.
3. Remove the charge roll from the left side charge roll bearing and remove the roll from the printer. Leave the paper wrapped around the charge roll until it is reinstalled.
FRU Action
1 Charge Roll Assembly Check the charge roll for correct
installation, toner buildup, marks, cuts or other signs of contamination or damage. Replace as necessary.
2 Left Side Charge Roll Link Check the left side charge roll link
assembly for correct assembly operation. Check for damage to the arm or bearing assembly.
Diagnostic Information 2-47
IBM Infoprint 1130/1140
FRU Action
3 Right Side Charge Roll Link
Right Charge Roll Bushing
Check the right side charge roll link assembly for correct assembly operation. If incorrect, replace the charge roll link assembly with the charge roll link assembly kit. If correct, check the right charge roll link assembly bearing for signs of wear or contamination. Excessive contamination could cause intermittent charging of the charge roll. If incorrect, replace the link assembly . Check for continuity of th e right link assembly from the bearing to the charge roll high voltage contact on the right side frame. If incorrect, replace the link assembly.
Make sure the char ge ro ll bus hi ng is installed and operating correctly.
Note: The screw that attaches the charge roll lead to the contact must be secure.
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IBM Infoprint 1130/1140

Cover Open Switch/Cable Service Check

FRU Action
1 Toner Cartridge Check the toner cartridge to make
2 Cover Open Switch/Cable
Assembly
sure it is correctly installed and that the right and left cartridge t rac ks are not loose or broken. Check to make sure the cover open switch activation tab on the toner cartridge is not broken and that the tab correctly activates the cover open switch spring.
Check the cover open switch for proper mechanical operati on. If incorrect, repair as necessary. Disconnect the cover open switch cable from J3 at the system board and measure the voltage at J4-3. It measures approximately +5 V dc. If the voltage is incorrect, replace the system board. If the voltage is correct, check the voltage at J3-1. If the voltage measures greater than +1.0 V dc, replace the system board. If the voltage is correct, check the continuity between J3 -1 and J3-3 on the cable. If no change in continuity occurs as the switch is activated, replace the cover open switch/cable assembly. If the continuity changes as the switch is activated, replace the system board.
Diagnostic Information 2-49
IBM Infoprint 1130/1140

Dead Machine Service Check

Note: If a high-capacity input tray is installed, remove the option
and check the base printer for correct operation. If the base printer operates correctly, go to High-Capacity Feeder Input Tray
Service Check on page 2-72. If the base printer continues to not
operate correctly, remove any other attached paper handling options. Observe all necessary ESD precautions when removing and handling the system board or any of the installed option cards or assemblies.
Service Tip: When removing the LVPS from the printer observe the following:
1. The LVPS uses a self docking connector that mates with another connector mounted on the left side frame assembly. Some force may be required to pull the LVPS loose from the connector.
2. Gently remove the LVPS supply using caution not to damage the printed circuit board. Pull the LVPS out far enough to reach the fuser lamp cable.
3. The fuser lamp cable uses a locking type of connector system. Unlock the fuser lamp cable connector, disconnect the cable and remove the LVPS from the printer.
Note: If the LVPS is blowing fuses, remove the LVPS from the printer. Check the metal LVPS shield for signs of damage that causes the shield to touch components on the L VPS board assembly.
FRU Action
1 Line Voltage Check the AC line volta ge. If the lin e
2 AC Line Cord Check the line cord for any signs of
voltage is incorrect, inform the customer.
damage. If correct, check the continuity of the line cord and replace if necessary.
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IBM Infoprint 1130/1140
FRU Action
3 +5 V dc at the system
board test point
4 LVPS Fuse F1 Remove the LVPS from the printer
5 LVPS Fuse F1 - continues
to blow F1 after LVPS reinstalled.
Check for +5 V dc at the +5V dc tes t point on the system b oard. If corre ct, replace the system board. If incorrect, go to step 4.
and check fuse F1. Rep lace the fu se if the fuse is blown. If the fuse is not blown go to step 6.
CAUTION: Before removing the LVPS from the printer and checking fuse F1, turn the LVPS off and remove the AC line cord.
Replace fuse F1 if necessary. Turn the LVPS off and pull the LVPS far enough out of the printer to break contact with the interconnect card autoconnector. Connect the AC line cord, turn the LVPS on. If fuse 1 blows again replace the LVPS assembly. If the fuse does not blow, turn the LVPS off, reinstall the LVPS back into the printer and go to step 7.
CAUTION: Before checki ng fuse F1, turn the L VPS of f and remo ve the AC line cord.
Diagnostic Information 2-51
IBM Infoprint 1130/1140
FRU Action
6 LVPS Remove the LVPS from the printer.
CAUTION: Before making any measurements on the LVPS output connector (CN3), observe all necessary safety prec aution s before applying AC power. Measure the voltage on CN3-1, 2, 10 or 11. The voltage measures approximately +5V dc. If incorrect replace the LVPS.
7 System Board Turn the printer off and disconnect
all the cables from the system bo ard. Check for +5V dc at the system board test point. If incorrect replace the FRU in the order shown.
interconnect board system bo ard
If correct, turn the printer off and reconnect one cable at a time until you find the defective assembly.
2-52 Service Manual
Service Tip: A short or low resistance load that is attached to the system board can pull the +5V dc supply down to approximately 0Vdc.
Check for burn marks or other signs of damage to the system board.
IBM Infoprint 1130/1140

Duplex Option Service Check

The printer does not recognize the Duplex Option is attached. The printer does not recognize tray options below the duplex option are installed.
FRU Action
1 Fuse F1 on Duplex Option
System Board
2 Autoconnect Cables/
Connectors
If fuse F1 is blown, replace the fuse. If fuse F1 continues to blow, check the stepper motor for a short between the motor case and pins J3-1 through J3-4. If no problem is found, check the D.C. servo motor pins J1-1 and J1-2 to the motor housing for a short. If a short is found, replace th e motor assembly. If no short is found, replace the system board.
Check the autoconnect cables for damage to the cables or the pins in the connectors. If damaged, replace the cable(s). If no damage is found, check to make sure the cables are connected to J9, J10, J11 and J12 on the duplex system board. If no problem is found , replac e the d uplex system board.
Diagnostic Information 2-53
IBM Infoprint 1130/1140
POST fails, 230 Paper Jam, Check Duplex message displays.
FRU Action
1 Duplex D.C. Servo Drive
Motor
2 Input Sensor, Input Sensor
Flag
3 Paper Exit Sensor and Flag Check the duplex exit sensor for
Check the D.C. servo motor cables for signs of cuts or other damage. Check the D.C. servo motor sensor cable connector for pin damage. If no problem is found, replace the FRUs in the following order:
D.C. motor assembly duplex option system board
Run the Duplex Sensor Test from the diagnostics menu. If the test fails, check the input sensor cable at J5 on the system board for correct installation. If no problem is found, replace the FRUs in the following order:
input sens or assembly duplex option system board
correct installation and free movement of the sensor flag. Check to make sure the sensor cable is connected to J8 on the system board. If no problem is found, replace the FRUs in the following order:
2-54 Service Manual
exit sensor assembly duplex option system board
IBM Infoprint 1130/1140
230 Paper Jam - Check Duplex message displays. The page is not duplexed and only exits half way out of the redrive.
FRU Action
1 Duplex Stepper Motor Check the stepper motor cable for
cuts or pinched wiring. Check the routing of the motor leads along the left side of the bottom tray. Check for correct installati on of the motor ca ble connector at J3 on the system board. Check for any s horts between each pin of the motor cable and the motor housing. If shorts are found, replace the motor. Check the resistance of the stepper motor between J3-1 (Stpmtr A-) to J3-2 (Stpmtr A+). The resistance measures approximately 10 ohms. The resistance between J3-3 (Stpmtr B-) to J3-4 (Stpmtr B+) measures approxim ately 10 o hms. If the resistance is incorrect, replace the stepper motor. Check for shorts between windings on pins J3-1 to J3-2 and pins J3-3 to J3-4. If a short is found, replace the stepper motor assembly. If no short is found, replace the duplex system board.
Diagnostic Information 2-55
IBM Infoprint 1130/1140

Envelope Feeder Option Service Check

Service Tip: Check the envelope feeder paper path for any debris, pieces of envelope and so on. If any other options are installed make sure they are operating normally. If only the envelope feeder is failing to operate correctly, continue with this service check.
Service Tip: The envelope feeder option receives its +5 V dc operating voltage from the +24 V dc bulk at J1-7. If +24 V dc is not present at J1-7, tray 1 is the only tray option that is recognized.
Note: If a 260 Paper Jam Check Envelope message displays, check the Sub Error Codes for 9XX and 2XX Error Codes on
page 2-8.
Printer does not recognize the envelope feeder as an attached input option.
FRU Action
1 Envelope Feeder Check to make sure the envelope
2 Front Autoconnect on
Printer
feeder is correctly installed and mated to the autoco nnect at t he front of the printer.
Check the connector for signs of damage to the connector or contacts. If you find da mage, replace the damaged cable/conne cto r assembly. Remove the envelope feeder option and chec k the voltages at the autoconnect on the fro nt of the printer. If incorrect, check the interconnect board. If correct, reinstall the envelope option and continue with step 3.
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IBM Infoprint 1130/1140
FRU Action
3 Autoconnect on the
Envelope Option
Check for any signs of damage to the connector or contac ts. If you fin d damage, replace the damaged cable/connector assembly. Disconnect the autoc onnec t cabl e at J1 on the envelope system board and measure the following vol t ag es:
J1-3 measures +5 V dc J1-5 measures +5 V dc J1-7 measures +24 V dc
If any of the voltages are incorrect, replace the autoconnect cable/connector. If the voltages are correct, replac e the envelope system board.
Diagnostic Information 2-57
IBM Infoprint 1130/1140
Operator panel displays 260 Paper Jam immediately when envelope feed is requested - POST incomplete.
FRU Action
1 Pass thru Sensor Check for any debris, pieces of
envelope and so on over the pass thru sensor. Check for correct installation of the pass thru sensor flag. Make sure the sensor cable is attached to the envelope system board. Perform an envelope feeder sensor test to chec k both the sensor and sensor flag.
Note: It may be necessary to use a small tool to actuate the sensor flag because it is located under the front cover. Be careful not to damage the flag.
If the test fails, che ck th e flag for a ny signs of damage or binds. If incorrect, replace the flag. If the flag is operating correctly, check the voltage at J3-3. The voltage measures approximately +5 V dc. If incorrect, replace the envelope system board. If correct, check the voltage at J3-2. The voltage changes from 0 to +5 V dc when th e flag is moved in and out of the sensor. If incorrect, replace the sensor assembly. If this does not fix the problem, replace the envelope system bo ard.
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IBM Infoprint 1130/1140
Operator panel displays 260 Paper Jam after attempted feed but before envelopes are put in the hopper OR the operator panel continues to display "Load Envelopes" after envelopes are placed in the hopper.
Service Tip: The kick rolls rotate during the attempted feed cycles.
FRU Action
1 Envelope Out Hopper
Sensor Flag
2 Envelope Out Hopper Input
Sensor
Check the envelope out sensor flag for damage, correct installation and operation. If incorrect, repair or replace the flag.
Check the sensor to make sure it is installed correctly and the sensor cable is properly connected to the envelope system board. If correct, perform the Envelope Feed Sensor Test to check both the sensor and flag. If the test fails, remove any envelopes in the hopper, turn the printer off and disconnect J3 from the system board. Turn the printer on and check the voltage at J3-3 on the system board. The voltage measures approximately +5 V dc. If incorrect, replace the envelope system board. If correct, replace the input sensor assembly.
Diagnostic Information 2-59
IBM Infoprint 1130/1140
990 Service Error, envelopes fail to feed from the hopper.
FRU Action
1 D.C. Feed Motor Assembly Check the motor and motor cable for
2 Envelope Feeder System
Board
any signs of loose wires or poor connections. Check to make sure the motor cable is connected to the envelope system board.
Check the voltage on J4-1. The voltage measures approximately +24 V dc. If incorrect, replace the envelope system board, if correct, measure the voltage at J4-6. The voltage measures approximately +5 V dc. If incorrect, disconnect J4 and measure the voltage again. If incorrect, replace the envelope feeder system board. If correct, replace the D.C. motor assembly.
260 Paper Jam displays, unable to clear and envelopes fail to feed from the hopper . Kick rolls ARE NOT rotating.
FRU Action
1 Main Drive Belt Check the belt for correct insta llation
and for signs of damage. Replace as necessary.
2 Gears Check all the gears for correct
3 Clutch Latch Assembly Check the clutch latch assembly to
4 Master Cam Gear M aster/
Kick Gear
installation and for signs of damage. Repair or replace parts as necessary.
make sure it moves freely. Check the master cam gear and
master/kick gear to make sure they rotate together. If not, then the tenons on the master kick gear may be sheare d off. If incorrect, replace the master kick gear.
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IBM Infoprint 1130/1140
260 Paper Jam displays, unable to clear and envelopes fail to feed from the hopper. Kick rolls ARE rotating.
Check the deflector gap adjustment before continuing this service check.
FRU Action
1 Deflector Gap Adjustment Check the deflec tor g ap ad jus tm en t.
The adjustment may be too narrow.
2 Weight Assembly Check the weight assembl y to mak e
3 Envelope Edge Guide Check the envelope edge guide to
sure it moves up and down freely without any binds. Also check to make sure the weight assembly rests on all the rear kick rolle rs when the hopper is empty. Replace the weight assembly if it is damaged or does not operate properly.
make sure it is no t w arp ed or se t t oo close to the envelop es in t he ho pper . Replace the edge guide if it is damaged or does not operate properly.
Diagnostic Information 2-61
IBM Infoprint 1130/1140
260 Paper Jam displays, envelope stops in feeder paper path.
FRU Action
1 Kick Rolls/Feed Rolls/Drive
Rolls
2 Deflector Gap Adjustment Check the deflector gap adjustment.
Check all the rolls for any signs of oil, grease or other contamination. If you find a problem, clean the rolls. If this does not correct the problem, replace the envelope feeder option.
The adjustment may be too narrow.
Envelope Feeder multifeeds or may not display a 260 Paper Jam message.
FRU Action
1 Envelopes Check the envelopes being used in
2 Deflector Check the deflector gap a dju stm en t.
3 Restraint Roll Bias Spring Check for a missing, broken or
the feeder. Check for signs of the envelopes being stuck together or signs of glue. Check to make sure the flaps are not interleaved.
The adjustment may be too wide.
incorrectly installe d restr aint ro ll bi as spring. If incorrect, reinstall or replace the spring.
260 Paper Jam displays an envelope stopped in the paper path of the feeder and an envelope als o stopped in the base printer paper path.
FRU Action
1 Latch Lever Check to make sure the tip of the
latch lever is centered in the opening in the floor of the paper path. The latch lever may not be detented on the latch.
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IBM Infoprint 1130/1140

Fan Service Check

Printhead Fan Service Check
The printhead fan is in models 722/72n. Note: If the printhead fan is inoperative and a lot of graphics are
printed, you may see darker than normal copies.
Fan does not run or is noisy.
FRU Action
1 Fan Assembly Check the fan for proper installation
2 System Board Check to make sure the printhead
and for excessive noise. If incorrect, replace the fan and cable assembly.
fan cable is seated on connector J4 on the system board. If correct, check for +24 V dc on J4-1 on the system board. If incorrect, replace the system board. If correct, replace the fan assembly.
Note: When the printer is in warm­up the voltage at J4-1 measures approximately +12 V dc. When the printer is running, the voltage measures approximately +24 V dc.
Main Fan Service Check
Check the cable connections at J5 on the
system board and at the
main fan assembly. The main fan runs continuously when the printer is powered on unless the printer is in the Power Saver mode.
FRU Action
1 Main Fan Manually spin the fan and che ck that
it rotates freely. Check the cable connection to the system board, J5 for correct installation.
Diagnostic Information 2-63
IBM Infoprint 1130/1140
FRU Action
2 Main Fan to System Board
Cable
3 Error Code 927 (Fan runs) Check the voltage at J5-1 on the
4 Error Code 927
(Fan not running)
Check the continuity of the cable. If incorrect, replace the cable.
system board. The voltage measures +5 V dc (static) 0 V dc (fan running). If incorrect, replace the main fan. If this does not fix the problem, replace the system board.
Check the voltage at J5-3 on the system board. The voltages are:
+22 V dc to +24 V dc (printer and fan running)
+12 V dc to +15 V dc (printer not running - fan running about half speed).
If incorrect, replace the system board. If this does not fix the problem, replace the main fan.
Cartridge Fan Service Check
This cartridge fan is used in models 722 and 72n
Fan does not run or is noisy.
FRU Action
1Fan Assembly
(noisy)
2-64 Service Manual
Check the fan for proper installation and for excessive noise. If incorrect, replace the fan and cable assembly.
IBM Infoprint 1130/1140
FRU Action
2 Fan Assembly
System Board
Check to make sure the auxil iary fan cable is seated on connector J6 on the system board. If correct, check for +24 V dc on J6-1 on the system board. If incorrect, replace the system board. If correct, replace the cartridge fan.
Note: When the printer is in warm­up the voltage at J6-1 measures approximately +12 V dc. When the printer is running, the voltage measures approximately +24 V dc.

Cold Fuser Service Check

Error codes 920, 921, and 922 may display for a cold fuser failure. A 920 error caused by low line voltage can sometimes be cleared by turning the machine off and then on again. A 925 service error indicates the wrong fuser lamp is installed in the printer and does not match the one stored in the printer code.
Note: If the correct lamp is installed and you still have 925 fuser errors, try the following:
1. The fuser may have reached standby temperature too quickly. Check the fuser assembly, system board or LVPS.
2. Ensure that the correct hot roll is installed.
3. Check the AC line voltage to ensure it is not above the maximum rating for the printer.
Note: Make sure the fuser is correctly installed before proceeding with this service check. The fuser must be firmly seated in the two rear connectors. Both the right and left lock down screws must be tight.
Service Tip: Set the Fuser Temperature to NORMAL before starting this service check.
Diagnostic Information 2-65
IBM Infoprint 1130/1140
FRU Action
1 Fuser Lamp (Incorrect
Lamp/925 Service Error)
2 Fuser Lamp Note: If the correct lamp is installed
3LVPS
LVPS to Fuser Auto Docking Connector Fuser AC Cable
Install the correct voltage and wattage lamp or fuser assembly.
and you still have 925 fuser errors, try the following:
1. The fus er may have reached standby temperature too quickly. Check the fuser assembly, system board or L VPS.
2. Ensure that the correct hot roll is installed.
3. Check the AC line voltage to ensure it is not above the maximum rating for the printer.
Unplug the printer and check the continuity between the two pins on the fuser lamp cable going to the fuser assembly. If you do not measure continuity, remove the fuser assembly and check th e continuity of the lamp. If incorrect, replace the lamp. If correct, replace the fuser cover assembly.
Turn the printer off. Remove the fuser assembly. Turn the printer power on. Measure across the AC fuser cable pins for line voltage with the cable connected. If incorrect, turn the printer off and disconnect the power cord. Check the contin uity of the LVPS to fuser AC cable. If incorrect, replace the cable. If correct, replace the LVPS.
4 Fuser T op C o ver Assembly
(Thermal Fuse/Thermistor Assembly)
2-66 Service Manual
Disconnect the thermi stor cable. Th e resistance is:
HOT - J2-1 - J2-2 = 2.5K ohms COLD = 150K ohms to 260K ohms
IBM Infoprint 1130/1140

Hot Fuser Service Check

Error codes 923 and 924 may display for a hot fuser failure. CAUTION: The fuser may be hot, use caution before removing or
servicing.
FRU Action
1 Fuser Cover Assembly
(Assembly includes Thermistor and Thermal Fuses.)
2 System Board Error code 924 indicates the system
3 Fuser Hot Roll
Backup Roll Bearings
Check for damage to the thermistor assembly. Check the resista nce of the thermistor:
HOT - J2-1 to J2-2 = 2.5K ohms COLD =150K ohms to 260K ohms If the resistance is incorrect, replace
the fuser cover assembly.
board detects an open circuit in the thermistor circuit for the fuser assembly. The voltage on J14-6 on the system board measures approximately +5 V dc. If incorrect, replace the system board. If correct, check the continuity of the DC fuser cable in the fuser assembly and the DC fuser cable (system board to auto docking connector) attached to J14 on the system board. If there is no continuity, replace the cable.
Examine the fuser assembly for signs of overheating or damage. Check the hot roll and back up roll for signs of exce ssive toner, label glue, labels or other contaminants. If any are found, repair as necessary or replace the fuser assembly.
Diagnostic Information 2-67
IBM Infoprint 1130/1140

Fuser Solenoid Service Check

Service Tip: Try changing the envelope enhance level setting. A different setting may correct the problem.
Note: Check the f user env elo pe c ond iti oner s o lenoi d ad jus tme nt as described in the adjustment section Fuser Solenoid Adjustment
on page 4-3.
FRU Action
1 Fuser Env elope Conditioner
Solenoid Fuser Solenoid Cable to DC
Cable inside Fuser As s em bly
2 Fuser DC Cable (System
Board to Fuser)
The operation of the fuser solenoid can be observed by removing the redrive assembly. Check for proper mechanical operation of the solenoid and associated hardware, link and so on. If correct, check the resistance of the solenoid. The resistance measures between 5 ohms and 10 ohms. If incorrect, replace the solenoid assembly. Check continuity of the fuser solenoid cable to DC autoconnect connector. If incorrect, replace the cable.
Check for continuity of the DC fuser cable that is attached between J4 on the system board and the DC autocount on the fuser assembly. If the cable does not me asure continuity, replace the cable. If the cable measures continuity, replace the system board.

Input Sensor Service Check

Service Tip: Run the Base Sensor Test. Check the input sensor for proper operation. The display changes from open to closed as the sensor flag is manually moved in and out of the sensor.
2-68 Service Manual
IBM Infoprint 1130/1140
FRU Action
1 Input Sensor Flag Check the input sensor flag for
2 System Board Check for approximately +5 V dc at
3 Input Sensor Ca ble Check the continuity of the input
damage and proper operation. If a problem is found, repair as necessary.
J25-10 on the system board. If incorrect, replace the system board.
sensor cable section of the front wiring harness. If incorrect, replace the harness. If correct, replace the input sensor assembly.

Input Tray(s) Option Service Check

250 Sheet and 500 Sheet Trays
Service Tip: Try all the other input paper sources to make sure they are properly feeding paper.
For 990 Error Code- Service Tray X, X= displays the number of the tray that has a problem or needs service.
FRU Action
1 Tray X option System
Board or Compensator Assembly or Autoconnect Cable
Check the autoconect cables and connectors for an y sign s of da mage. Replace if necessary. Check the cables for continuity. If incorrect, replace the compensator assembly cable. If the cables, connectors and connections are good, replace the FRUs in the following order:
auto compensator assembly option system board
Diagnostic Information 2-69
IBM Infoprint 1130/1140
24X Paper Jam message displays, paper jammed over the Pass Thru Sensor. (The printer displays the value of X for the paper tray where the error occurs. Example: 241 is a Paper Jam Tray 1)
FRU Action
1 Pass Thru Sensor and Flag
Assembly
2 Power Takeoff Shaft and
Spring, Bevel Gear, Feedroll Gear, Drive Roll Assembly, Wear Plate, Drive Shaft Bearings and Skewed Backup Roller
The tray x option system board did not detect a piece o f pape r a ctuating the pass thru sensor. Remove any jammed sheets of paper from the printer and check the pass thru sensor and flag for proper operation by running the appropriate Tray Sensor Test from the diagnostics menu. If the test fails, check the sensor for correct installation and the flag for proper operation. Also check the sens or cable to mak e sure it is correctly connec ted to the op tion system board. If incorrect, repl ace the tray x option pass thru sensor assembly.
Check these parts for signs of broken or damaged parts, contamination on the drive rollers or wear plate and wear or damage to the drive shaft bearings. Check the drive roll assembly and skewed backup roller for signs of wear, slick spots, material buildup, and oil or grease on the rollers. Also check for proper operation of the paper aligning assembly. Repair or replace parts as necessary.
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IBM Infoprint 1130/1140
Tray X Low message displays when Tray X is full or has adequate paper in the tray.
FRU Action
1 Paper Low Sensor
Assembly Paper Low Sensor Flag Tray X Option System Board
Run the Tray X Sensor Test and check the sensor for proper operation. If incorrect, check the following:
Paper low sensor flag for smooth and correct operation.
Paper low sensor for correct installation on the au to compen sat or housing.
Paper low sensor cable for signs of cuts, pinched wiring or other damage especially at connector J5 on the system board.
If no problem is found, replace the paper low sensor assembly. If this does not correct the problem, replace the option system board.
Tray X Empty message displays when Tray X has paper in the tray.
FRU Action
1 Paper Out Sensor Flag Check the paper out sensor flag for 2 Paper Out Sensor (On
Option System Board)
correct operation and installation. If correct, replace the option system board. (The paper out sensor is mounted on the system board).
Diagnostic Information 2-71
IBM Infoprint 1130/1140
Printer does not recognize Tray X is installed.
FRU Action
1 Autoconect Cables
Tray X System Board
Check the autoconnect from the printer or option above tray x. C heck for signs of cuts, pinched wiring or damage to the contacts in the connector. Check the autoconnect cable(s) for corr ect in stall ation a t the tray x system boa rd. If correc t, check the continuity of the autoconnect cable(s). If correct, rep lace the tray x system board. If incorrect, repl ace the cable.
Paper from Tray X does not reach the Pass Thru Sensor.
Service Tip: Check the media in tray x to make sure it is within specifications. Some types of labels, foil material and slick papers can cause misfeeds and slippage of the rollers.
FRU Action
1 Auto compensator
Assembly
Check the auto compensator pick arm rollers for any sign of glazing, toner or other buildup. Clean or replace as necessary.

High-Capacity Feeder Input Tray Service Check

Note: Voltage measurements in the high-capacity feeder input tray
service checks must be made with the high-capacity feeder attached to the base printer to obtain accurate results.
Service Tip: Be sure the paper size switch is set to the correct paper size setting and the rear paper guides are in the correct locations for the size of paper installed in the high-capacity feeder tray.
Service Tip: Check the other paper sources to be sure they are operating correctly.
2-72 Service Manual
IBM Infoprint 1130/1140
The base printer indicates a dead machine condition when the high capacity input tray is installed.
FRU Action
1 AC Line Cord
AC Jumper (HCIT to Printer) AC input and Output Receptacles AC Wiring Harness
If the base printer works normally using the AC line cord from the AC wall outlet and does not work when using the AC jumper from the HCIT, check the AC jumper cord. If defective, replace the cord. If not defective, check the AC input and output receptacles and wiring harness in the HCIT. Repair or replace the receptacles or AC wiring harness as required.
NOTE: Make sure the ground wire is installed correctly from the AC wiring harness to t he frame of the HCIT and the nut and lock washer are tightened.
Diagnostic Information 2-73
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