Edition: May 2001
The following paragraph does not apply to any country where such provisions are
inconsiste nt with local la w: LEXMARK INTERNATIONAL, INC. PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do
not allow disclaimer of express or implied warranties in certain transactions; therefore,
this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be incorporated in
later editions. Improvements or changes in the products or the programs described may
be made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22A/032-2,
740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at
ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the
information you supply in any way it believes appropriate without incurring any obligation
to you. You can purchase additional copies of publications related to this product by
calling 1-800-553-9727. In other countries, contact your point of purchase.
ImageQuick, Optra Forms, PictureGrade and StapleSmart are trademarks of Lexmark
International, Inc.
Lexmark and Lexmark with diamond design, Prebate and MarkNet are trademarks of
Lexmark International, Inc., registered in the United States and/or other countries.
PostScript is a registered trademark of Adobe Systems Incorporated.
PCL is a registered trademark of the Hewlett-Packard Company.
Other trademarks are the property of their respective owners.
This software and documentation are provided with RESTRICTED RIGHTS. Use,
duplication or disclosure by the Government is subject to restrictions as set forth in
subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at
DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,
Lexington, KY 40550.
The following laser notice labels may be affixed to this printer as
shown:
Laser Advisory Label
Laser Notices ix
IBM Infoprint 1130/1140
Class 1 Laser Statement Label
x Service Manual
IBM Infoprint 1130/1140
Laser Notice
The printer is certified in the U.S. to conform to the requirements of
DHHS 21 CFR Subchapter J for Class I (1) laser products, and
elsewhere is certified as a Class I laser product conforming to the
requirements of IEC 60825.
Class I laser products are not considered to be hazardous. The
printer contains internally a Class IIIb (3b) laser that is nominally a 5
milliwatt gallium arsenide laser operating in the wavelength region of
770-795 nanometers. The laser system and printer are designed so
there is never any human access to laser radiation above a Class I
level during normal operation, user maintenance, or prescribed
service condition.
Laser
Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die
Anforderungen der Bestimmung DHHS (Department of Health and
Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1).
In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I,
der die Anforderungen der IEC (International Electrotechnical
Commission) 60825 gemäß amtlicher Bestätigung erfüllt.
Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des
Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es
sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen
der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der
Drucker sind so konzipiert, daß im Normalbetrieb, bei der Wartung
durch den Benutzer oder bei ordnungsgemäßer Wartung durch den
Kundendienst Laserbestrahlung, die die Klasse I übersteigen würde,
Menschen keinesfalls erreicht.
Laser Notices xi
IBM Infoprint 1130/1140
Avis relatif à l’utilisation de laser
Pour les Etats-Unis : cette imprimante est certifiée conforme aux
provisions DHHS 21 CFR alinéa J concernant les produits laser de
Classe I (1). Pour les autres pays : cette imprimante répond aux
normes IEC 60825 relatives aux produits laser de Classe I.
Les produits laser de Classe I sont considérés comme des produits
non dangereux. Cette imprimante est équipée d’un laser de Classe
IIIb (3b) (arséniure de gallium d’une puissance nominale de 5
milliwatts) émettant sur des longueurs d’onde comprises entre 770
et 795 nanomètres. L’imprimante et son système laser sont conçus
pour impossible, dans des conditions normales d’utilisation,
d’entretien par l’utilisateur ou de révision, l’exposition à des
rayonnements laser supérieurs à des rayonnements de Classe I .
Avvertenze sui prodotti laser
Questa stampante è certificata negli Stati Uniti per essere conforme
ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di
classe 1 ed è certificata negli altri Paesi come prodotto laser di
classe 1 conforme ai requisiti della norma CEI 60825.
I prodotti laser di classe non sono considerati pericolosi. La
stampante contiene al suo interno un laser di classe IIIb (3b)
all’arseniuro di gallio della potenza di 5mW che opera sulla
lunghezza d’onda compresa tra 770 e 795 nanometri. Il sistema
laser e la stampante sono stati progettati in modo tale che le
persone a contatto con la stampante, durante il normale
funzionamento, le operazioni di servizio o quelle di assistenza
tecnica, non ricevano radiazioni laser superiori al livello della classe
1.
Laser Notices xii
IBM Infoprint 1130/1140
Avisos sobre el láser
Se certifica que, en los EE.UU., esta impresora cumple los
requisitos para los productos láser de Clase I (1) establecidos en el
subcapítulo J de la norma CFR 21 del DHHS (Departamento de
Sanidad y Servicios) y, en los demás países, reúne todas las
condiciones expuestas en la norma IEC 60825 para productos láser
de Clase I (1).
Los productos láser de Clase I no se consideran peligrosos. La
impresora contiene en su interior un láser de Clase IIIb (3b) de
arseniuro de galio de funcionamiento nominal a 5 milivatios en una
longitud de onda de 770 a 795 nanómetros. El sistema láser y la
impresora están diseñados de forma que ninguna persona pueda
verse afectada por ningún tipo de radiación láser superior al nivel de
la Clase I durante su uso normal, el mantenimiento realizado por el
usuario o cualquier otra situación de servicio técnico.
Declaração sobre Laser
A impressora está certificada nos E.U.A. em conformidade com os
requisitos da regulamen t ação DHHS 21 CFR Subcapítulo J para a
Classe I (1) de produtos laser. Em outros locais, está certificada
como um produto laser da Classe I, em conformidade com os
requisitos da norma IEC 60825.
Os produtos laser da Classe I não são considerados perigosos.
Internamente, a impressora contém um produto laser da Classe IIIb
(3b), designado laser de arseneto de potássio, de 5 milliwatts
,operando numa faixa de comprimento de onda entre 770 e 795
nanómetros. O sistema e a impressora laser foram concebidos de
forma a nunca existir qualquer possiblidade de acesso humano a
radiação laser superior a um nível de Classe I durante a operação
normal, a manutenção feita pelo utilizador ou condições de
assistência prescritas.
Laser Notices xiii
IBM Infoprint 1130/1140
Laserinformatie
De printer voldoet aan de eisen die gesteld worden aan een
laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen
vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in
IEC 60825.
Laserprodukten van klasse I worden niet als ongevaarlijk
aangemerkt. De printer is voorzien van een laser van klasse IIIb
(3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met
een golflengte van 770-795 nanometer. Het lasergedeelte en de
printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of
reparatie conform de voorschriften, nooit blootstelling mogelijk is
aan laserstraling boven een niveau zoals voorgeschreven is voor
klasse 1.
Lasermeddelelse
Printeren er godkendt som et Klasse I-laserprodukt, i
overenstemmelse med kravene i IEC 60825.
Klasse I-laserprodukter betragtes ikke som farlige. Printeren
indeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 5
milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet
770-795 nanometer. Lasersystemet og printeren er udformet
således, at mennesker aldrig udsættes for en laserstråling over
Klasse I-niveau ved normal drift, brugervedligeholdelse eller
obligatoriske servicebetingelser.
Laser Notices xiv
IBM Infoprint 1130/1140
Huomautus laserlaitteesta
Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS
21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I
laserlaitteiden IEC 60825 -määrityksen mukai nen .
Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle.
Kirjoittimessa on sisäinen luokan IIIb (3b) 5 milliwatin
galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä.
Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei
altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen
normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden
huoltotoimien yhteydessä.
VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina
näkymättömälle lasersäteilylle. Älä katso säteeseen.
VARNING! Osynlig laserstrålning när denna del är öppnad och
spärren är urkopplad. Betrakta ej strålen.
Laser-notis
Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21
CFR, underparagraf J för laserprodukter av Klass I (1). I andra
länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt
kraven i IEC 60825.
Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en
inbyggd laser av Klass IIIb (3b) som består av en laserenhet av
gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770795 nanometer. Lasersystemet och skrivaren är utformade så att det
aldrig finns risk för att någon person utsätts för laserstrålning över
Klass I-nivå vid normal användning, underhåll som utförs av
användaren eller annan föreskriven serviceåtgärd.
Laser Notices xv
IBM Infoprint 1130/1140
Laser-melding
Skriveren er godkjent i USA etter kravene i DHHS 21 CFR,
underkapittel J, for klasse I (1) laserprodukter, og er i andre land
godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC
60825.
Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren
inneholder internt en klasse IIIb (3b)-laser, som består av en
gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet
770-795 nanometer. Lasersystemet og skriveren er utformet slik at
personer aldri utsettes for laserstråling ut over klasse I-nivå under
vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne
serviceoperasjoner.
Avís sobre el Làser
Segons ha estat certificat als Estats Units, aquesta impressora
compleix els requisits de DHHS 21 CFR, apartat J, pels productes
làser de classe I (1), i segons ha estat certificat en altres llocs, és un
producte làser de classe I que compleix els requisits d’IEC 60825.
Els productes làser de classe I no es consideren perillosos. Aquesta
impressora conté un làser de classe IIIb (3b) d’arseniür de gal.li,
nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona
de 770-795 nanòmetres. El sistem a làser i la impressora han sigut
concebuts de manera que mai hi hagi exposició a la radiació làser
per sobre d’un nivell de classe I durant una operació normal, durant
les tasques de manteniment d’usuari ni durant els serveis que
satisfacin les condicions prescrites.
Laser Notices xvi
IBM Infoprint 1130/1140
Japanese Laser Notice
Chinese Laser Notice
Laser Notices xvii
IBM Infoprint 1130/1140
Korean Laser Notice
xviii Service Manual
IBM Infoprint 1130/1140
Safety Information
• This product is designed, tested and approved to meet strict
global safety standards with the use of specific Lexmark
components. The safety features of some parts may not always
be obvious. Lexmark is not responsible for the use of other
replacement parts.
• The maintenance information for this product has been
prepared for use by a professional service person and is not
intended to be used by others.
• There may be an increased risk of electric shock and personal
injury during disassembly and servicing of this product.
Professional service personnel should understand this and take
necessary precautions.
Consignes de Sécurité
• Ce produit a été conçu, testé et approuvé pour respecter les
normes strictes de sécurité globale lors de l'utilisation de
composants Lexmark spécifiques. Les caractéristiques de
sécurité de certains éléments ne sont pas toujours évidentes.
Lexmark ne peut être tenu responsable de l'utilisation d'autres
pièces de rechange.
• Les consignes d'entretien et de réparation de ce produit
s'adressent uniquement à un personnel de maintenance
qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter
certains risques électriques, le personnel d'entretien qualifié
devra prendre toutes les précautions nécessaires.
Safety Information xix
IBM Infoprint 1130/1140
Norme di sicurezza
• Il prodotto è stato progettato, testato e approvato in conformità
a severi standard di sicurezza e per l’utilizzo con componenti
Lexmark specifici. Le caratteristiche di sicurezza di alcune parti
non sempre sono di immediata comprensione. Lexmark non è
responsabile per l’utilizzo di parti di ricambio di altri produttori.
• Le informazioni riguardanti la manutenzione di questo prodotto
sono indirizzate soltanto al personale di assistenza autorizzato.
• Durante lo smontaggio e la manutenzione di questo prodotto, il
rischio di subire scosse elettriche e danni alla persona è più
elevato. Il personale di assistenza autorizzato, deve, quindi,
adottare le precauzioni necessarie.
Sicherheitshinweise
• Dieses Produkt und die zugehörigen Komponenten wurden
entworfen und getestet, um beim Einsatz die weltweit gültigen
Sicherheitsanforderungen zu erfüllen. Die sicherheitsrelevanten
Funktionen der Bauteile und Optionen sind nicht immer
offensichtlich. Sofern Teile eingesetzt werden, die nicht von
Lexmark sind, wird von Lexmark keinerlei Verantwortung oder
Haftung für dieses Produkt übernommen.
• Die Wartungsinformationen für dieses Produkt sind
ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des
Geräts besteht ein zusätzliches Risiko eines elektrischen
Schlags und körperlicher Verletzung. Das zuständige
Fachpersonal sollte entspr ec he nde Vorsichtsmaßnahmen
treffen.
xx Service Manual
IBM Infoprint 1130/1140
Pautas de Seguridad
• Este producto se ha diseñado, verificado y aprobado para
cumplir los más estrictos estándares de seguridad global
usando los componentes específicos de Lexmark. Puede que
las características de seguridad de algunas piezas no sean
siempre evidentes. Lexmark no se hace responsable del uso de
otras piezas de recambio.
• La información sobre el mantenimiento de este producto está
dirigida exclusivamente al personal cualificado de
mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños
personales durante el desmontaje y la reparación de la
máquina. El personal cualificado debe ser consciente de este
peligro y tomar las precauciones necesarias.
Informações de Segurança
• Este produto foi concebido, testado e aprovado para satisfazer
os padrões globais de segurança na utilização de componentes
específicos da Lexmark. As funções de segurança de alguns
dos componentes podem não ser sempre óbvias. A Lexm ar k
não é responsável pela utilização de outros componentes de
substituição.
• As informações de segurança relativas a este produto
destinam-se a profissio nai s destes servi ços e não devem ser
utilizadas por outras pessoas.
• Risco de choques eléctricos e ferimentos graves durante a
desmontagem e manutenção deste produto. Os profissionais
destes serviços devem estar avisados deste facto e tomar os
cuidados necessários.
Safety Information xxi
IBM Infoprint 1130/1140
Informació de Seguretat
• Aquest producte està dissenyat, comprovat i aprovat per tal
d'acomplir les estrictes normes de seguretat globals amb la
utililització de components específics de Lexmark. Les
característiques de seguretat d'algunes peces pot ser que no
sempre siguin òbvies. Lexmark no es responsabilitza de l'us
d'altres peces de recanvi.
• La informació pel manteniment d’aquest producte està
orientada exclusivament a professionals i no està destinada a
ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar
durant el procés de desmuntatge i de servei d’aquest producte.
El personal professional ha d’estar-ne assabentat i prendre les
mesures convenients.
xxii Service Manual
IBM Infoprint 1130/1140
Safety Information xxiii
IBM Infoprint 1130/1140
Preface
This book is designed for service personnel. It is divided into the
following chapters:
1. General Information contains a general description of the
printer and the maintenance approach used to repair it. Special
tools and test equipment are listed in this chapter, as well as
general environmental and safety instructions.
2. Diagnostic Information contains an error indicator table,
symptom tables, and service checks used to isolate failing field
replaceable units (FRUs).
3. Diagnostic Aids contains tests and checks used to locate or
repeat symptoms of printer problems.
4. Repair Information provides instructions for making printer
adjustments and removing and installing FRUs.
5. Connector Locations uses illustrations to identify the
connector locations and test points on the printer.
6. Preventive Maintenance contains the lubrication specifications
and recommendations to prevent problems.
7. Parts Catalog contains illustrations and part numbers for
individual FRUs.
xxiv Service Manual
IBM Infoprint 1130/1140
1. General Information
The Lexmark™ T laser printers are letter quality page printers
designed to attach to IBM-compatible PC’s and to most computer
networks.
The Lexmark T laser printer is available in the following models.
The following options are available. Some options are not available
in every country. Contact your point of purchase for options available
in your country.
Memory options of 4MB, 8MB, 16MB, 32MB, 64MB and 128MB
SDRAM Card Assembly
Flash memory options of 2MB, 4MB, 8MB and 16MB Card Assembly
Integrated network option s
Token-Ring
Ethernet
Tri-Port Adapter
IR Adapter
IPDS Card Assembly and SCS/TNe
PRESCRIBE Card Assembly
TIFF Card Assembly
Bar Code Card Assembly
Parallel Interface Card
SCS
USB/Parallel Port
MarkNet™ Print Servers
ImageQuick Card Assembly
250 and 500-sheet paper trays of A5, letter, and legal size
250 Sheet Special Media Tray Assembly
500 Sheet Special Media Tray
2000 Sheet High Capacity Feeder
Envelope Feeder
Duplex Option - 250 Sheet
Duplex Option - 500 Sheet
Hard Disk - 5.0+ GB
Optra Forms™ Hard Disk - 5.0+ GB
Vertical Kiosk Presenter
Horizontal Kiosk Presenter
Output Expander
5-Bin Mailbox
High-Capacity Outpu t Stack er
StapleSmart™ Finisher Option
1-2 Service Manual
IBM Infoprint 1130/1140
Maintenance Approach
The diagnostic information in this manual leads you to the correct
field replaceable unit (FRU) or part. Use the service error codes,
user status messages, user error messages, service checks, and
diagnostic aids to determine the printer problem and repair the
failure. After you complete the repair, perform tests as needed to
verify the repair.
5.5 mm wrench
Needlenose pliers
Diagonal pliers
Spring hook
Feeler gauges
Analog or digital multimeter
Parallel wrap plug 1319128
Serial wrap plug 1329048
Twinax/serial debug cable 1381963
Coax/serial debug cable 1381964
General Information 1-3
IBM Infoprint 1130/1140
Acronyms
CSU Customer Setup
DIMMDual In-Line Memory Module
DRAM Dynamic Random Access Memory
EDOEnhanced Data Out
EP Electrophotographic Process
EPROMErasable, Programmable Read-Only
Memory
ESD Electrostatic Discharge
FRU Field Replaceable Unit
GBGigabyte
HVPS High Voltage Power Supply
LASER Light Amplification by Stimulated Emission
of Radiation
LCD Liquid Crystal Display
LED Light-Emitting Diode
LVPSLow Voltage Power Supply
MROMMasked Read Only Memory
NAND
NVRAM Nonvolatile Random Access Memory
OEM Original Equipment Manufacturer
PC Photoconductor
PORPower-On Reset
POST Power-On Self Test
RIPRaster Imaging Processor
ROMRead Only Memory
SDRAMS ynchr on ous Dual Rand om Ac ce ss
Memory
SRAM Static Random Access Memory
UPR Used Parts Return
V acVolts alternating current
V dcVolts direct current
1-4 Service Manual
IBM Infoprint 1130/1140
2. Diagnostic Information
Start
CAUTION: Remove the power cord from the printer or wall outlet
before you connect or disconnect any cable or electronic board or
assembly for personal safety and to prevent damage to the printer.
Use the handholds on the side of the printer. Make sure your fingers
are not under the printer when you lift or set the printer down.
Use the service error code, user status message, user error
message, symptom table, service checks, and diagnostic aids in this
chapter to determine the corrective action necessary to repair a
malfunctioning printer.
Service error codes are indicated by a three-digit error cod e. If a
service error code is displayed, go to the “Service Error Codes” on
page 2-2.
User status messages provide the user with information on the
current status of the printer. Ready is displayed on the first line of the
display unless Power Saver is invoked, and then Power Saver is
displayed. If a user status message is displayed, go to the “User
Status Screens” on page 2-24.
User error messages are indicated by a two or three-digit error code
that provides the user with information that explains a problem with a
print cartridge, paper jam, option, port, and so on. If a user error
message is displayed, go to the “User Attendance Messages” on
page 2-29.
If your machine completes the “Power-On Self Test (POST)” on
page 2-41 without an error, and you have a symptom, go to the “Symptom Tables” on page 2-42. Locate your symptom and take
the appropriate action.
If a service error code appears while you are working on the
machine, go to the “Service Error Codes” on page 2-2 and take
the indicated action for that error.
Diagnostic Information 2-1
IBM Infoprint 1130/1140
Service Error Codes
Service Error Codes are generally non-recoverable except in an
intermittent condition when you can POR the printer to temporarily
recover from the error condition.
Error CodeAction
900 RIP SoftwareContact the next support level or call Lexmark.
901 Engine FlashIndicates that the flash which the engine code is
programmed into is bad. Replace the system board.
902 General
Engine Software
903 Paperport
Link Driver Error
904 Interface
Violation by the
controller
software
905 Interface
Violation by
Paperport De vi ce
906 ControllerEngine Link
Driver Error
910 DC Pick
Motor DC Pick
Motor Stall
911 DC Pick
Motor Excessive
PWM
912 DC Pick
Motor below
speed
These errors indicate an unrecoverable engine software
error. Replace the system board.
Check for correct location of the jumpers on the
interconnect board for the model/type printer you are
servicing. Incorrect jumper settings can cause a 902
service error. If jumpers are set correctly, replace the
system board.
Error Codes 910,911,912,913 and 914 are indications
that a Tray 1 pap er feed pro blem ha s b een dete cted. Go
to the “Input Tray(s) Option Service Check” on
page 2-69.
913 DC Pick
Motor over speed
2-2 Service Manual
IBM Infoprint 1130/1140
Error CodeA ction
914 DC Pick
Motor: No
encoder
feedback
917 Transfer RollIndicates a problem in the transfer roll area. Go to the
920 Fuser ErrorIndicates that the fuser is below temperature when
921 Fuser ErrorIndicates that the fuser is below standby temperature
922 Fuser ErrorFuser failed to reach standby temperature. Go to the
923 Fuser ErrorFuser is too hot dur ing printing or when pr inter is idl e. Go
924 Fuser ErrorAn open circuit has been detected in the Fuser
Check the integrated pape r tray (tray 1) f or correct pape r
loading. Reload the paper and POR the printer. If the
error continues, go to the “Input Tray(s) Option
Service Check” on page 2-69.
“Transfer Roll Service Check” on page 2-123.
printing. Go to the “Cold Fuser Service Check” on
page 2-65. Use of the “Base Printer (Fuser) Sub E rror
Codes” on page 2-17 may help diagnose fuser failure.
when the printer is idle. Go to the “Cold Fuser Service
Check” on page 2-65. Use of the “Base Printer
(Fuser) Sub Error Codes” on page 2-17 may help
diagnose fuser failure.
“Cold Fuser Service Check” on pag e 2-65. Use of the
“Base Printer (Fuser) Sub Error Codes” on
page 2-17 may help diagnose fuser failure.
to the “Hot Fuser Service Check” on page 2-67. Use
of the “Base Printer (Fuser) Sub Error Codes” on
page 2-17 may help diagnose fuser failure.
Thermistor Circuit. Go to the “Hot Fuser Service
Check” on page 2-67. Use of the “Base Printer
(Fuser) Sub Error Codes” on page 2-17 may help
diagnose fuser failure.
925 Fuser Error1. Indicates the wrong fuser lamp is installed. Check the
927 Fan StalledIndicates a printer fan stalled. Go to the “Fan Service
fuser lamp for the correct type of lamp that should be
installed.
2. Check the line voltage to ensure it is not above the
maximum rating for the printer.
3. This error may also indicate the fuser reached
standby temperature too quickly.
4. The hot roll may not be correct for this fuser. Ensure
that the correct hot roll is installed.
Check” on page 2-63.
Diagnostic Information 2-3
IBM Infoprint 1130/1140
Error CodeAction
929 T oner SensorThe toner sensor is not operatin g properly, the deve loper
930 Printhead
Error
932-935
Printhead Error
932 Printhead
Error
933 Printhead
Error
934 Printhead
Error
935 Printhead
Error
936-937
Transport Motor
936 - Main Drive
Motor initial lock
failure
drive assembly is not operating properly or the print
cartridge is defec tiv e. Go to th e “T oner Sens or Service
Check” on page 2-122.
The wrong printhead is installed. Replace with the
correct printhead.
These errors represent a problem with the printhead. Go
to the “Printhead Service Check” on page 2-108.
Indicates a problem with th e ma in driv e m otor. Go to th e
“Main Drive Service Check” on page 2-85.
937 - Main Drive
Motor lost lock
939 RIP-Engine
Communications
Lost
2-4 Service Manual
The RIP and engine cannot communicate with one
another. The system board or Interconnect board is
defective. Check for correct installation. If no problem is
found, replace the FRUs in the following order:
System Board
Interconnect Board
Note: If a problem still exists, the RIP software can
cause a 939 error code. Contact your next level for
software support.
IBM Infoprint 1130/1140
Error CodeA ction
940 Service LV
Power Supply
947 PQET ErrorIndicates that the PQET RAM test was incomplete or a
948 PEL Clock
Error
949 Delay Line
Calibration
Failure
953 - 954
NVRAM Failure
The low voltage power supply ze ro c ros s ove r t est failed.
• Check the LVPS for correct installation. Ensure that
the connector on the LVPS assembly is firmly seated
with the connector on the inte rconne ct card connector.
• This error can be caused by a noisy AC input power
source.
• Check to make sure the correct LVPS has been
installed.
• If all the above are correct, replace the LVPS
assembly.
PQET RAM test busy failure occurred. Replace the
system board.
Indicates the PEL clock check failed. Replace the
system board.
Indicates a delay line calibration failure. Replace the
system board.
System board failures.
953 NVRAM Chip Failure
954 NVRAM CRC Failure
Replace system board.
955 Code CRC
<loc>
956 - 959 System
Board
Code ROM and NAND failed CRC check
*<loc> = For a ROM CRC failure, the location (loc) will
be a failing block or (Bn).
*<loc> = For a NAND CRC failure, the location (loc) will
be a failing page or (Pn).
Replace System Board.
Error codes 956 thru 959 are system board failures.
*956 = Processor Failure
*957 = ASIC Failure
*958 = SRAM Failure
For any of these failures, replace the system board.
Diagnostic Information 2-5
IBM Infoprint 1130/1140
Error CodeAction
958 NAND
Failure
960 - 963 RAM
Memory Error
964 Emulation
Error
975 - 979
Network Card X
Before proceeding when a 958 NAND failure is
displayed, perform a Power On Reset (power the printe r
Off then On) to see if the ECC (Error Correction Code)
can reflash NAND.
Error codes 960 thru 963 indicate the following specific
RAM error:
*960 - RAM soldered on the system board is failing.
Replace the system board.
*961 - RAM in slot 1 is failing.
*962 - RAM in slot 2 is failing
*963 - RAM in slot 3 is failing.
For errors 961 thru 963, if ava ilable, s witch memory from
the failing slot with one from a non-failing slot to see if it
fixes the problem. If it does fix the problem, replace the
system board. If this fixes the problem, replace the
defective RAM.
Download Emulation CRC failure has occurred.
The following errors indicate a failure with the network
card in the specified slot. X=any card installed in slots
1,2 or 3. 975 - Unrec ogn iz abl e Ne tw ork Card x . R e pla ce
Network Card x.
976 - Unrecoverable software error in Network Card x.
977 - Controller software detects that a Network Card is
installed in slot x but cannot establish communications
with it.
978 - Bad checksum while programming Network Card
x. Replace Network Card x.
979 - Flash parts failed while programming Network
Card x.
If the printer is a network model, replace the system
board.
2-6 Service Manual
IBM Infoprint 1130/1140
Error CodeA ction
980 - 984 Service
<device> Comm.
These error codes indicate the specified device
<device> has detected a paper port failure.
Specified device <device> can be one of the following:
*System Boar d
*Duplex
*Tray x (x = 1,2,3,4 or 5)
*Envelope Feeder
*Output Bin x (x = 1,2,3 to 6)
**Will be displayed for single bin output options.
*Output Bins x to y (x to y = 1 to 5, 2 to 6, 6 to 10)
**Will be displayed for multiple bin output options.
980 = The engine is experiencing unreliable
communications to the specified device.
981 = Engine protocol violation ha s been detec ted by the
specified device.
982 = Communications error detected by the specified
device.
983 = Invalid command rece ived by the specif ied devi ce .
984 = Invalid command parameter received by the
specified device.
Diagnostic Information 2-7
IBM Infoprint 1130/1140
Error CodeAction
990 Service
<device>
991 Service
<device> Card
This error will be displayed when an equipment check
condition has occurred in the specified device
(<device>), but the device is unable to identify the exact
component failure.
Specified device <device> can be one of the following:
*System Board
* Duplex
*Tray x (x = 1,2,3,4 or 5)
*Envelope Feeder
*Output Bin x (x = 1,2,3 to 6)
**Will be displayed for single bin output options.
*Output Bins x to y (x to y = 1 to 5, 2 to 6, 6 to 10)
**Will be displayed for multiple bin output options.
*StapleSmart Finisher Option
This message will be displayed when the specified
device has detected an equipment check in its system
card.
Specified device <device> can be one of the following:
* Duplex
*Tray x (x = 1,2,3,4 or 5)
*Envelope Feeder
*Output Bin x (x = 1,2,3 to 6)
**Will be displayed for single bin output options.
*Output Bins x to y (x to y = 1 to 5, 2 to 6, 6 to 10)
**Will be displayed for multiple bin output options.
*StapleSmart Finisher Option
Sub Error Codes for 9XX and 2XX Error Codes
The sub error codes are helpful troubleshooting a paper path
problem, especially paper jams in the base printer, envelope feeder
and duplex unit.
When a 9XX or 2XX error displays:
1. Press and hold Return and press Select to enter for sub error
codes.
2. The first screen of information is displayed. Write down the
information.
2-8 Service Manual
IBM Infoprint 1130/1140
3. Continue pressing Return and Select until each screen of
information is obtained.
4. When the last screen displays, the original message displays.
The following is an example of how the printer shows a duplex unit
sub error code.
DU
DU
Byte 1
XX
XX
Byte 5
Byte 2
XX
XX
Byte 6
Byte 3
XX
XX
Byte 7
Byte 4
XX
XX
Byte 8
Diagnostic Information 2-9
IBM Infoprint 1130/1140
Base Printer Sub Error Codes
Each status byte has a different level of troubleshooting value for
each area of the printer. The following table displays up to 8 status
bytes of data. Some or all of these bytes may be used to help
diagnose a printer problem. These status bytes are designed to help
isolate paper jams and paper feed problems in the base printer
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value.
Explanation
84 xx 00 x1 x2This code indicates that the input sensor in the printer is still
84 xx 01 x1Video never started on the page.
actuated from the firs t sheet and th e second she et is ready t o
arrive at the sensor.
(x1=media size, x2=media source)
*Check the printer inpu t sensor an d flag for co rrect operat ion.
The flag should operate freely.
*Check for any signs of debris in the area of the input sensor.
*Check the area of the tra nsfer plate and input t o the fuser fo r
anything that might cause the paper to remain over the
input senso r.
(x-1=media size)
*The video signal never started within 2 inches after
actuating the input sensor. Check input sensor and flag.
2-10 Service Manual
IBM Infoprint 1130/1140
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value.
Explanation
84 xx 02 x1This error is the most common type of paper jam. Possible
84 xx 04The input sensor was covered during POST by a piece of
84 xx 05There was a media at the input sensor too early. There was
84 00 06A paper jam has been decla red by a smart de vice. Immed iate
84 00 07A paper jam has been declared by a smart device. Homing
84 xx 0B x1
x2 x3
causes are (x1=media size):
*Multi sheet feeding.
*A tray size sensing problem.
*The media feeding from the paper source is slipping or
media is slipping in input to the printer.
media still in the machine when it was turned on.
*Clear the media from the printer.
*Run the base sensor test (input sensor) from the diagnostic
tests menu to test the input sensor and flag for correct
operation.
not enough time between printhead start and the printhead
mirror motor to lock. Possible causes for this error are:
*Paper might be pre-staged in the paper source tray.
*Paper is picking too fast.
*A defective input sensor.
stop homing not allowed.
was allowed before the stop.
The option tray pass thru sensor was never actuated by a
piece of media. (x-1=media size) (x-2=media source) (x3=paper source where paper jam was detected)
*Run the sensor test for the option tray that is displaying the
error code and check the pass thru sensor for that tray for
correct oper ation.
*Check for paper picking from the selected paper input
source.
*If the error is bei ng de tec ted fro m a low e r p ape r s ource, see
if paper is feeding correctly from a paper source above the
detected source.
Diagnostic Information 2-11
IBM Infoprint 1130/1140
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value.
Explanation
84 xx 0f x1
x2 x3
84 00 10The main motor ID failed to identify either motor after two
84 xx 17There is an envelope or envelopes in the envelope feeder
84 xx 18There is media over the Tray 2 pass thru sensor during
84 xx 19There is media over the Tray 3 pass thru sensor during
The option Tray pass thru sensor was never deactivated.
(x-1=media size) (x-2=media source) (x-3=media source
where paper jam was detected)
*Check the pass thru sensor and flag for correct operation.
*Check to see if paper has cleared the pass thru area of the
option where the paper jam occurred.
tries. Possible causes for this error are:
*The main drive motor has stalled.
*An incorrect main drive motor/gearbox assembly has been
installed.
during warm-up. An envel ope m ay h ave part ially fed from t he
envelope feeder.
*Remove any envelopes from the feeder and check the
envelope feeder for correct operation.
warm-up. Check for media over the sensor. If no media is
present, check the pass thru sensor, flag, and cables.
*Try running the Input Tray Tests for Tray 2 and see if Tray 2
is feeding paper correctly and all the sensors are working
correctly.
*Check to make sure the paper size setting is correct for the
size paper in the tray.
warm-up. Check for media over the sensor. If no media is
present, check the pass thru sensor, flag, and cables.
*Try running the Input Tray Tests for Tray 3 and see if Tray 3
is feeding paper correctly and all the sensors are working
correctly.
*Check to make sure the paper size setting is correct for the
size paper in the tray.
2-12 Service Manual
IBM Infoprint 1130/1140
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value.
Explanation
84 xx 1AThere is media over the Tray 4 pass thru sensor during
84 xx 1BThere is media over the Tray 5 pass thru sensor during
84 xx 1CThere is media over the Tray 6 pass thru sensor during
84 xx 1DThe envelope feeder pass thru sensor never deactivated.
warm-up. Check for media over the sensor. If no media is
present, check the pass thru sensor, flag, and cables.
*Try running the Input Tray Tests for Tray 4 and see if Tray 4
is feeding paper correctly and all the sensors are working
correctly.
*Check to make sure the paper size setting is correct for the
size paper in the tray.
warm-up. Check for media over the sensor. If no media is
present, check the pass thru sensor, flag, and cables.
*Try running the Input Tray Tests for Tray 5 and see if Tray 5
is feeding paper correctly and all the sensors are working
correctly.
*Check to make sure the paper size setting is correct for the
size paper in the tray.
warm-up. Check for media over the sensor. If no media is
present, check the pass thru sensor, flag, and cables.
*Try running the Input Tray Tests for Tray 6 and see if Tray 6
is feeding paper correctly and all the sensors are working
correctly.
*Check to make sure the paper size setting is correct for the
size paper in the tray.
The display of this code indicates that an envelope never
crossed over the sensor flag and passed beyond the sensor,
or the flag and sensor are not operating properly. Go to the
“Envelope Feeder Option Service Check” on page 2-56.
84 xx 1E x1 x2The envelope feeder pass thru sensor was never activated.
(x1=Media Size, x2=Media Source)
Ensure that envelopes are feeding over the sensor. If an
envelope feeds over the sensor but the sensor does not
activate, check the sensor and flag for correct operation. If
the sensor and flag are operating correctly, go to the
“Envelope Feeder Option Service Check” on page 2-56.
Diagnostic Information 2-13
IBM Infoprint 1130/1140
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value.
Explanation
84 xx 20 x1 x2The imaged page is not the expected page.
84 xx 21 x1 x2The smart tray x did not pick a sheet of paper.
84 xx 22 x1 x2This code indic ate s that the media activated th e i npu t s en sor
84 xx 23 x1 x2The transfer servo never started.
84 xx 25This code indicates that the media has activated the input
(x1=Media Size, x2=Media Source)
Check the pass thru sensor to make sure it is operating
properly. If no problem is found, it may be necessary to try a
new pass thru sensor.
(x1=Media Size, x2=Media Source)
Check tray x auto compensator and tray parts for correct
operation. If no problem is found, go to the “Input Tray(s)
Option Service Check” on page 2-69.
before the printer EP was ready.
(x1=Leading Edge of Med ia State, x2 =T railin g Edge of Me dia
State)
(x1=Media Size, x2=Leading Edge of Media State)
sensor before the printhead has locked. Enough time has
elapsed since printhead start to expect a lock.
One of the following may be failing:
*Printhead Assembly
*System Board
*Printhead Cables
84 xx 26This code indicates that media has activated the input
sensor; however , the printh ead fell out of lock co ndition or not
enough time elapsed since the printhead start to expect a
stable lock. The media may have also reached the input
sensor early.
2-14 Service Manual
IBM Infoprint 1130/1140
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value.
Explanation
89 00 01The exit sensor in the fuser is activated by a piece of media
89 xx 03The fuser exit sensor did not detect the trailing edge of the
89 xx 04 x1The fuser exit sensor never actuated from the sheet going
89 xx 07The narrow media sensor in the fuser was covered by a
indicating there is a piece of media in the machine during
POST.
*Check for media in the exit of the fuser assembly or redrive
assembly. Feed a sheet of paper, and if the same error
occurs after clearing the fuser or the same error occurs
when no media is present, check the exit sensor assembly,
internal fuser assembly cabling, DC fuser cable to the
system board, and the cable connection to J14 on the
system board.
TIP: Turn the pri nter of f, en ter the d iagnos tic tests menu , and
select the base sensor test. Select output sensor and check
the sensor for correct operation.
media going through the fuser assembly.
*This failure can be caused by a broken fuser exit sensor
flag.
*This may also be caused by erratic operation of exit sensor
flag or exit sensor or a defective piece of media.
through the fuser before the next page begins feeding.
(x-1=Media Size)
sheet of paper when not expected or a piece of media is in
the machine during POST.
*This error can occur when a 202 paper jam has occurred.
*Remove any piece of media that is over the narrow media
sensor.
*Try to feed a piece of paper through the printer (could run
the print test from the diagnostic test menu). If the media
stops over the narrow media sensor again, check the flag
and sensor for correct operation.
89 xx 0B x1The fuser exit sensor may be bouncing.
*This error can be caused by a failing exit sensor or system
board.
Diagnostic Information 2-15
IBM Infoprint 1130/1140
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value.
Explanation
89 xx 0DThe fuser exit sensor bounced. Check the exit sensor for
8D 00 00The fuser exit sensor was never activated by the leading
8E xx 02 x1 x2This error can be caused by the input sensor not being
8E xx 06 x1The second pick failed from a paper source when paper was
8E xx 07 x1The second pick failed from a paper source when paper was
correct operation. Check the fuser DC cable to J14 on the
system board. Also, the system board may be failing.
edge of the media fed through the printer.
*This error can be displayed after a 201 paper jam.
*This can be caused by a defective fuser exit sensor
assembly.
Enter the diagnostic tests menu, select base sensor tests,
select output sensor test and check the fuser exit sensor for
correct operation. If the test fails, check the internal fuser
cabling, DC autoconnect on the fuser frame, fuser DC
autoconnect to the system board cable, and the cable
connection to J14 on the system board.
activated by a page that was know n to hav e been pi cked by a
source other than the duplex option.
*Ensure the correct source has been sel ec ted an d the media
is feeding from that source.
in the source and the only sheet in the paper path.
in the source. Other sheets may have started to feed, but
none were in the paper path.
8E xx 08The paper in the output bin w as flus he d. The pap er ah ead of
it, in the paper path, never made it pa st the out put bin se nsor
or into the tray.
8E xx 09 x1The second pick from the MPT, Tray 1 or feeder failed when
paper was in the source. Other sheets may be in the paper
path.
(x1=Media Source)
8E xx 0A x1The second pick from the MPT, Tray 1 or feeder failed when
paper was in the source. Other sheets may have started to
pick, but none were in the paper path.
x1=Media Source)
2-16 Service Manual
IBM Infoprint 1130/1140
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value.
Explanation
8E x1 0BThe DC auto compensator failed or stalled when trying to
8E xx 11It took too long for the DC auto compensator motor to come
8E xx 13 x1 x2Late feeding from a paper sourc e interfered with the nex t pick
feed a sheet of media.
up to speed.
retry. (x-1=Media Size)(x-2=Media Source)
Base Printer (Fuser) Sub Error Codes
The following Sub Error Codes could be a help in diagnosing
Fuser Assembly failures:
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value
920 Service - Fuser Error (Under temperature while printing)
EN 08 xx yy
- 1
EN- zz - - 2
Explanation
xx=Actual Fuser Temperature
yy=The temperature that the fuser wants to reach.
When zz=00 The Hot Roll took too long to heat up.
zz=01 The Hot Roll fell too far below the desired
temperature while printing.
zz=02 The Hot Roll was too cool while the system was
doing some checking.
zz=03 The Hot Roll was too cool when heating to the
desired temperature.
921 Service - Fuser Error (Fuser under temperature while at standby)
Diagnostic Information 2-17
IBM Infoprint 1130/1140
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value
Explanation
EN 41 xx yy
-- 1
EN -- zz -- -2
922 Service - Fuser Error (Fuser failed to reach standby temperature)
EN 42 xx yy
-- 1
EN z1 z2 -- -
- 2
923 Service - Fuser Error (Fuser over temperature)
xx=Actual Fuser Temperature
yy=The temperature that the fuser wants to reach.
zz=00 The fuser tempe ratur e did n ot change en ough fr om the
fuser lamp temperature at turn on.
01 The fuser temperature rose more than desired from the
fuser temperature at turn on.
xx=Actual Fuser Temperature
yy=The temperature that the fuser wants to reach.
zz=00 The fuser tempe ratur e did n ot change en ough fr om the
fuser lamp temperature at turn on.
01 The fuser temperature rose more than desired from the
fuser temperature at turn on.
z2=00 The Hot Rol l did not rea ch s tandby temp erature in tim e
during standby.
01 The Hot Roll took too long to reach the begin ning lamp
detection temperature.
02 The Hot Roll reached ‘final lamp detection
temperature’ but took longer than expected.
03 The Hot Roll timed out trying to reach the ‘final lamp
detection temperature.’
04 After Hot Roll lamp detection, did not reach steady
state control in time.
05 The Hot Roll did not reach operating temperature in
time.
EN 12 xx yy
-- 1
EN -- -- -- -2
924 Service - Fuser Error (Open Thermistor Failure)
EN 18 xx -- -
- 1
EN -- 00 -- -2
This sub error code is disp layed anytim e that the Hot Roll ha s
reached a higher than desired temperature.
xx=Actual Fuser Temperature
yy=The temperature that the fuser wants to reach.
This code is usually generated when an open circuit check is
made of the thermistor circuit in the fuser.
xx=Actual Fuser Temperature
2-18 Service Manual
IBM Infoprint 1130/1140
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value
925 Service - Fuser Error (Wrong Fuser Lamp Installed)
Note: The Sub Error Codes below are only for an incorrect lamp being
installed.
Explanation
EN 07 xx yy
zz 1
EN -- -- -- 2
This error code is generated anytime an incorrect lamp is
detected.
xx=00 Lamp detection perform ed and found an error.
01 It took long to d o l am p dete cti on an d NV RAM dete ct ed
a previous wrong lamp detected.
yy=Actual Temperature
zz=The temperature that the fuser was t rying to reac h.
Envelope Feeder Sub Error Codes
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value
84 xx 17There is an envelope in the feeder during POST.
Explanation
Diagnostic Information 2-19
IBM Infoprint 1130/1140
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value
Explanation
84 xx 1D x1 x2The envelope feeder pass thru sensor activated but never
84 xx 1E x1 x2An envelope never activated the envelope feeder pass thru
deactivated. (x1=Media Size)(x2=Media Source)
This error can be caused by an envelope over the pass thru
sensor. Remove the envelope and try to feed an envelope. If
the envelope stops over the pass thru sensor, try the
following:
*Select the diagnostic test menu, select input tray sensor
tests, select envelope feeder sensor test.
*Check the envelope pass thru sensor to ensure it is
operating correctly. If the sensor test fails, go to the
“Envelope Feeder Option Service Check” on page 2-56.
If the test passes, look for anything that might cause the
envelope to stop over the sensor.
sensor or the sensor never sensed the presence of an
envelope. (x1=Media Size)(x2=Media Source)
*Check to make sure the envelope feeds to the pass thru
sensor.
*Check to see if the envelope actuates the pass thru sensor
flag.
2-20 Service Manual
IBM Infoprint 1130/1140
Stacker Sub Error Codes
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value
84 xx 14There is media in stacker 1 during POST. Usually associated
84 xx 15There is media in stacker 2 during POST. If present, remove
Explanation
with a 271 Paper Jam Error messag e. May be displayed w hen
a finisher option is installed in lowe st or first position above
the printer.
If present, remove the media from stacker 1. If the error
continues to be displayed or there is no media present in the
stacker, check the pass thru sens or an d fl ag o f stacker 1 or , i f
installed, check the option below stacker 1.
the media from stacker 2. If the error continues to be
displayed, or there is no media present in the stacker, check
the pass thru se nsor an d flag of sta cker 2 , or check t he o ption
below stacker 2.
84 xx 16There is media in stacker 3 during POST. If present, remove
95 xx 00 x1 x2Stacker sensor x never became uncovered.
95 xx 01 x1 x2Stacker sensor x never was covered or actuated.
98 xx 02 x1
x2 x3
the media from stacker 3. If the error continues to be
displayed, or there is no media present in the stacker, check
the pass thru se nsor an d flag of sta cker 3 , or check t he o ption
below stacker 3.
(x1=sensor’s stacker, x2=stacker destination)
Check stacker x t o see if a p iece of pa per is ove r the sens or . If
not, check to see if the sensor and flag are working correctly.
(x1=sensor’s stacker, x2=stacker destination)
Check stacker x to see if the sensor and flag are operating
correctly.
Stacker x did not indicate that a page had been received in
the output.
(x1=stacker destination)
Diagnostic Information 2-21
IBM Infoprint 1130/1140
Duplex Unit Sub Error Codes
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value
89 xx 00The duplex unit did not send back a device control.
89 xx 02The duplex unit did not send an Option Ready response.
Explanation
89 xx 06The duplex option did not send back a page in output
8E xx 00 x1A sheet of paper being fed through the dupl exer never made it
8E xx 03The error code is displayed wheneve r the prin ter neve r sent a
8E xx 04The printer never saw a signal from the duplex er on a pa ge to
response.
to the printer input sensor. The sheet was slow or delayed
being fed from the duplex option.
(x1=media source)
Select Output device control signal to the duplex option. This
can happen when a sheet of paper is leaving the duplex
option and the duplex opt ion nev er se nt a Sel ec t Inpu t dev ic e
signal to the printer.
be picked from the duplex option when the duplex option was
waiting on a page to pass over the printer input sensor.
StapleSmart Finisher Option Sub Error Codes
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value
Explanation
84 xx 07The Sub Error code indi cates that f inisher o ption has detected
a paper jam and hom ing was allo wed b efore th e stop . Usual ly
associated with 281 Paper Jams in the finisher.
2-22 Service Manual
IBM Infoprint 1130/1140
First 6
Bytes Sub
Error Code
Data - Note:
xx can be
any value
Explanation
8D xx 01A timeout associated with the stapling operation timed out
98 xx 03 x1
x2 x3
while waiting for th e last p age of a job to be safe in the sta pler
accumulator.
Never saw operation complete on a staple job.
(x1=destination)
Diagnostic Information 2-23
IBM Infoprint 1130/1140
User Status Screens
User Status ScreensStatusAction
Ready
Ready
<Fax Status>
Ready/HexThe printer is ready and
Power Saver
Power Saver
<Fax Status>
The printer is ready to
receive and process
data
or
The printer will display
the FAX status.
HEX Trace is active,
which is known as HEX
Trace Ready.
When in the power
saver mode, the printer
will display this screen
instead of the Ready
screen. When a job is
received, the power
saver screen re mains
displayed until the
printer exits the power
saver mode and warms
up the printer.
The printer has been
configured to receive or
send FAX. This screen
is displayed.
Press Menu> or
<Menu to take the
printer out of Ready
and enter all the
Menus except the
TESTS MENU (Busy
State).
Press Menu> or
Menu< to take the
printer out of Ready
and enter the TESTS
MENU (Busy State).
Press Select for the
values. Press Menu>
until Reset Printer is
on the second line of
the display. Press
Select to Reset the
printer.
Press Menu > or
Menu< to take the
printer offline and
access the Ready
Menu Group.
or
Press GO to take the
printer out of power
saver and initiate a
printer warm up cycle.
or
Press Stop to take the
printer offline. T he Not
Ready message is
displayed, no more
data is processed.
The Go button must
be pressed to return
the printer to the
previous state.
2-24 Service Manual
IBM Infoprint 1130/1140
User Status ScreensStatusAction
Res Reduced
Res Reduced
<Fax Status>
Waiting <Interpreter>These screens will be
The printer is processi ng
data or printing pages
and the resolution of a
page belonging to the
current job has been
reduced from 600 to 300
DPI to prevent a
Memory Full Error.
Will be displayed
whenever the print er has
been configured to
receive or send FAX.
displayed until the
current job is terminated
or until additiona l data is
received on the active
link.
(PCL1, PS, PJL, PPDS,
SIC or HEX may be
displayed for interpreter
if the printer is not
configured for FAX).
Press Stop to take the
printer offline. Not
Ready is displayed,
no more data will be
processed and the
current job in the
paper path is
processed. Press Go
to return the printer to
the previous state.
or
Press Menu> or
Menu< to access the
Busy/Waiting Me nu
group. The following
functions may be
available via the Busy /
Waiting Menu group:
*Cancel Job
*Reset Printer
*Reset Active Bin
*Cancel FAX
Press Go to print the
contents of the printer
buffer, staple the
accumulated sheets
or terminate the
collation set.
Note: Go does not
terminat e the current
print job.
or
Press Menu> or
Menu< to access the
Busy/Waiting Me nu
group. The following
functions may be
available via the Busy /
Waiting Manu group:
*Cancel Job
*Reset Printer
*Reset Active Bin
*Print Buffer
Diagnostic Information 2-25
IBM Infoprint 1130/1140
User Status ScreensStatusAction
BusyThe printer is busy
receiving or processing
data, or printing data.
Note: The printer
indicator light blinks
while the printer is
processing data.
Flushing BufferThe printer is flushing
corrupted print data and
the current print job is
being discarded.
Printing Menu SettingsThe printer is processing
or printing a list of
current setti ngs menus
because Print Menu
Settings is selected fro m
the menu.
Press Stop to take the
printer out of Busy.
The Not Ready
message is disp layed.
No more data is
processed, but the
printer processes all
paper currently in the
printer paper path.
Press Go to return to
Ready.
No button actions are
possible while this
message is displayed.
Press Stop to take the
printer out of Ready.
The Not Ready
message is disp layed.
No more data is
processed, but the
printer processes all
paper currently in the
printer paper path.
Press Go to return to
Ready after the page
prints. Press Menu>
or <Menu to take the
printer out of Ready
and enter the TESTS
MENU (Busy State).
Press Select for the
values. Press Menu>
until Reset Printer is
on the second line of
the display. Press
Select to reset the
printer.
2-26 Service Manual
IBM Infoprint 1130/1140
User Status ScreensStatusAction
Printing Directory ListA directory of the flash
Restoring Factory
Defaults
Performing Self TestsThe printer is running
and disk contents is
processing or printing
because Print Directory
is selected from the
menu.
The printer is restoring
factory defaults.
the normal series of
start-up tests after it is
powered On. When the
tests are complete, the
printer returns to Ready.
Press Stop to take the
printer out of Ready.
The Not Ready
message is disp layed.
No more data is
processed, but the
printer processes all
paper currently in the
paper path. Press Go
to return to Ready
after the page prints.
Press Menu> or
<Menu to take the
printer out of Ready
and enter the TESTS
MENU (Busy Stat).
Press Select for the
values. Press Menu>
until Reset Printer is
on the second line of
the display. Press
Select to reset the
printer.
No button actions are
possible while this
message is displayed.
No button actions are
possible while this
message is displayed.
Not Ready
(Press Go)
The printer is in the Not
Ready state, which
means it is not ready to
receive or process da ta.
This message displays
when Menu> or <Menu
is pressed during a print
job.
Diagnostic Information 2-27
Press Go to take the
printer out of the Not
Ready state. Press
Menu> or <Menu to
take the printer out of
Ready and enter the
TESTS MENU (Busy
state). Press Menu>
until Reset Printer is
on the second line of
the display. Press
Select to reset the
printer.
IBM Infoprint 1130/1140
User Status ScreensStatusAction
Resetting PrinterThe printer is deleting
Formatting Flash
(Do Not Power Off)
Program Flash
(Do Not Power Off)
Formatting DiskThe disk is being
Programming Disk
(Do Not Power Off)
any print jobs in p rocess
and restoring all settings
to user defaults.
The flash memory is
being formatted.
The flash memory is
being programmed,
which means fonts or
macros are being writt en
to flash memory.
formatted.
The disk is being
programmed, which
means fonts or macros
are being written to disk.
No button actions are
possible while this
message is displayed.
No button actions are
possible while this
message is displayed.
Do not perform any
button actions while
this message is
displayed.
No button actions are
possible while this
message is displayed.
No button actions are
possible while this
message is disp layed.
Note: If information is
written to flash
memory and to disk at
the same time, the
Program Flash
message is displayed.
Menus DisabledThe printer menus have
Activating Menu
Changes
been disabled. This
occurs when Menu> or
<Menu is pressed while
the printer is Ready and
Menu Lockout is active.
The printer display
shows this message for
one second and then
returns to the Ready
message.
The printer is reset to
activate a printer setting
changed in the menus.
2-28 Service Manual
No button actions are
possible while this
message is displayed.
No button actions are
possible while this
message is displayed.
IBM Infoprint 1130/1140
User Attendance Message s
User Message
Primary
200 Paper Jam
Remove Cartridge
201 Paper Jam
Remove Cartridge
User
Message
Secondary
Leave Job in
Finisher
Leave Job in
Finisher
Explanation
Primary: Paper is jammed at the printer
Input Sensor. Open the printer upper
front door and remove the print cartridge
to access the paper jam area.
Secondary: When this message is
displayed, do not remove accumula ted
sheets during the jam clearance
procedure as the printer will not reprint
the removed sheets. Also, if the
accumulated sheets are removed, the
portion of the job printed after the jam
will not be stapled.
Primary: Paper is jammed between the
printer input and exit sensors. Open the
printer upper front door and remove the
print cartridge to access the jam area.
Secondary: When this message is
displayed, do not remove accumula ted
sheets during the jam clearance
procedure as the printer will not reprint
the removed sheets. Also, if the
accumulated sheets are removed, the
portion of the job printed after the jam
will not be stapled.
202 Paper Jam
Open Rear Door
Leave Job in
Finisher
Primary: Paper is jammed at the printer
exit sensor. Open the printer rear door
to access the jam area.
Secondary: When this message is
displayed, do not remove accumula ted
sheets during the jam clearance
procedure as the printer will not reprint
the removed sheets. Also, if the
accumulated sheets are removed, the
portion of the job printed after the jam
will not be stapled.
Diagnostic Information 2-29
IBM Infoprint 1130/1140
User Message
Primary
230 Paper Jam
Check Duplex
24X Paper Jam
Check Tray X
User
Message
Secondary
Leave Job in
Finisher
Leave Job in
Finisher
Explanation
Primary: The paper is most likely
jammed in the Duplex U nit. Re move the
duplex front cover to access the jam
area. If the paper is jammed in the rear
of the duplex, then replace the duplex
front cover and open the duplex rear
door. If the paper is not jammed in the
duplex unit, then it may be jammed in
the rear of the printer. Open the printer
rear door to access the jam.
Secondary: When this message is
displayed, do not remove accumulated
sheets during the jam clearance
procedure as the printer will not reprint
the removed sheets. Also, if the
accumulated sheets are removed, the
portion of the job printed after the jam
will not be stapled.
Primary: Paper is jammed around Tray
X (X=tray 1 thru 5). Try opening Tray X.
If the tray is difficult to remove, then you
may have to remove the tray above or
below tray X to remove the jammed
pages.
Secondary: When this message is
displayed, do not remove accumulated
sheets during the jam clearance
procedure as the printer will not reprint
the removed sheets. Also, if the
accumulated sheets are removed, the
portion of the job printed after the jam
will not be stapled.
250 Paper Jam
Check MP Feeder
2-30 Service Manual
Leave Job in
Finisher
Primary: Paper is jammed in the
multipurpose feeder.
Secondary: When this message is
displayed, do not remove accumulated
sheets during the jam clearance
procedure as the printer will not reprint
the removed sheets. Also, if the
accumulated sheets are removed, the
portion of the job printed after the jam
will not be stapled.
IBM Infoprint 1130/1140
User Message
Primary
260 Paper Jam
Check Envelope
Feeder
27X Paper Jam
Check Output Bin
X
280 Paper Jam
Check Finisher
User
Message
Secondary
Leave Job in
Finisher
Leave Job in
Finisher
Leave Job in
Finisher
Explanation
Primary: Paper is jammed in the
envelope feeder.
Secondary: When this message is
displayed, do not remove accumula ted
sheets during the jam clearance
procedure as the printer will not reprint
the removed sheets. Also, if the
accumulated sheets are removed, the
portion of the job printed after the jam
will not be stapled.
Primary: Paper is jammed in output bin
X (X=1 thru 3). Open the rear door of
Output Bin X to access the jammed
pages.
Secondary: When this message is
displayed, do not remove accumula ted
sheets during the jam clearance
procedure as the printer will not reprint
the removed sheets. Also, if the
accumulated sheets are removed, the
portion of the job printed after the jam
will not be stapled.
Primary: Paper is jammed in the
finisher option. Open the finisher option
side door or top cover to access the
jammed pages.
Secondary: When this message is
displayed,do not remove accumulated
sheets during the jam clearance
procedure as the printer will not reprint
the removed sheets. Also, if the
accumulated sheets are removed, the
protion of the job printed after the jam
will not be stapled.
281 Paper Jam
Check Finisher
Remove Job
From
Finisher
Primary: Paper is jammed in the
finisher option. Open the finisher option
side door or top cover to access the
jammed pages.
Secondary: When this message is
displayed, remove the job from the
finisher. The printer will not reprint the
removed sheets.
Diagnostic Information 2-31
IBM Infoprint 1130/1140
User Message
Primary
282 Staple Jam
Check Stapler
283 Staple Jam
Check Stapler
Insert Cartridge or
Close Door
User
Message
Secondary
Remove Job
from Finisher
Remove Job
from Finisher
Explanation
Primary: A staple jam has been
detected during normal stapler
operation.
Secondary: The printer flashes the
secondary message to indic ate tha t all
accumulated she ets s hould be rem oved
during the jam clearance.
Primary: A staple jam has been
detected during the priming operation.
Secondary: The printer flashes the
secondary message to indic ate tha t all
accumulated she ets s hould be rem oved
during the jam clearance.
Note: The following actions can be
taken while either of the primary or
secondary messages is displayed
1. Press GO to initiate priming and
resume printing.
This message displays when the prin ter
front door is open or the print cartridge is
missing.
If this message cannot be cleared go to
the “Cover Open Switch/Cable
Service Check” on page 2-49.
2-32 Service Manual
IBM Infoprint 1130/1140
User Message
Primary
31 Defective Print
Cartridge
32 Unsupported
Print Cartridge
User
Message
Secondary
Explanation
Error code 31 is displayed when the top
front cover is closed and a defective
print cartridge is detected. It may take
the printer 10-20 seconds to determine if
the print cartridge is defective.
Depending on the setting o f the Mac hine
Class ID the printer may be allowed to
print pages during this 10-20 second
interval. If pages are allowed to print,
they are not reprinted once a good print
cartridge is inserted.
Note: This error indicates the printer
was able to read the cartridge ID, but
the ID did not pass the verification test.
To pass the verification test, the ID read
from the print cartridge must match the
ID from the last “good” print cartridge or
the same ID must be read from the print
cartridge twice. The last “good” print
cartridge ID is stored in NVRAM.
Error 32 is displayed when the top cover
is closed and an unsupported print
cartridge is detected. It may take the
printer 10-20 seconds to deter mine if the
print cartridge is supported. Depending
on the setting of the Machine Class ID
the printer may be allowed to print
pages during this 10-20 second interval.
If pages are allowed to print, then they
are not reprinted once a good print
cartridge is inserted. If this does not fix
the problem, go to the “Smart
Cartridge Contact Assembly Service
Check” on page 2-121.
34 Short PaperThe printer determines the paper length
is too short to print the formatted data.
This occurs when the printer does not
know the actual pape r size loa ded in the
tray. For auto-size sensing trays, this
error occurs if the paper stop is in the
incorrect position. Make sure the Paper
Size setting is correct for the size paper
that is being used.
Diagnostic Information 2-33
IBM Infoprint 1130/1140
User Message
Primary
36 Resolution
Reduced
37 Insufficient
Collation Memory
38 Memory FullThis message is displayed when the
39 Complex PageThis message is displayed when the
51 Defective FlashThis message is displayed when the
User
Message
Secondary
Explanation
The resolution of the page has been
reduced from 600 dpi to 300 dpi to
prevent a Memory Full error. This
message can only occur if the
Resolution Reduction setting is turned
on.
Note: 1200 dpi pages are n ot re so lution
reduced. If a 1200 dpi job runs out of
memory, a Memory Full error is
displayed.
This message is displayed when the
printer memory used to store pages is
too full to collate the print job.
printer memory used to store pages is
full.
page is too complex to print.
printer detects a defective flash. This
error may occur at power on, or during
flash format and wri te o pera tio ns . Pres s
Go to clear the message. The flash is
marked as bad and normal operation
continues. Flash operations are not
allowed until the problem is resolved.
52 Flash FullThis message is displaye d when there is
53 Unformatted
Flash
not enough free space in the flash
memory to hold the res ourc es that have
been requested to be written to flash.
This message is displayed when the
printer detects an unformatted flash at
power on. Press Go to clear the
message. The flash is marked as bad
and normal operation continues. Flash
operations are not al lowed until the flash
is formatted.
2-34 Service Manual
IBM Infoprint 1130/1140
User Message
Primary
54 Standard Serial
Error
54 Serial Option X
Error
56 Standard Serial
Disabled
56 Parallel Port
Disabled
58 Too Many
Trays Attached
User
Message
Secondary
Explanation
This error is displayed when a serial
error (framing or parity) is detected on
the standard serial port. This usually
indicates the serial port is not set up
correctly.
This error is displayed when a serial
error (framing or parity) is detected on
the optional serial port. This usually
indicates the optional serial port is not
set up correctly.
This error is displayed when data is sent
to the printer across the standard serial
port, but the port has been disabled.
This error is displayed when data is sent
to the printer across the parallel p ort, but
the parallel port has been disabled.
Once this message is displayed,
reporting of further errors is suppresse d
until the menus are entered, or the
printer is reset.
This error code is displayed when too
many input trays are attached to the
printer.
58 Too Many Bins
Attached
58 Too Many
Disks Installed
61 Defective DiskThis error code is displayed when the
This error code is displayed when too
many optional output bins are attached
to the printer.
This error is displayed when too many
disks are attached to the printer.
printer detects a defective disk. This
error may occur at power on or during
disk format and write operations.While
this message is displayed: press Go to
clear the message. The disk is marked
defective and normal printer operations
continue. Disk operations are not
allowed with a defective disk. The
Format Disk menu is not shown.
Diagnostic Information 2-35
IBM Infoprint 1130/1140
User Message
Primary
62 Disk FullThis error code is displayed when there
63 Unformatted
Disk
80 Scheduled
Maintenance
User
Message
Secondary
Explanation
is not enough free space on the disk to
hold the resources that have been
requested to be written to the disk. This
message displays for bo th resource an d
PostScript Disk operato rs when th e disk
is full.
This error code displays when the
printer detects an unformatted disk at
power on. Press Go to clear the
message. The disk is marked as bad
and normal operation continues. Disk
operations are not allowed un til the dis k
is formatted.
The operator panel displays this
message at each 300K page count
interval. It is necessary to replace the
fuser assembly, transfer roller, and
charge roll at this inte rval to maint ain the
print quality and reliability of the printer.
The parts are available as a
maintenance kit. For more information,
go to the “Scheduled Maintenance”
on page 6-2.
81 Engine Code
CRC Failure
88 Toner LowThis message displays when toner low
This error displays when the microcode
to be programmed in the engine flash
code module has failed a CRC check.
Press Go to clear the message. The
microcode data is discarded and must
be re-transmitted from the host
computer.
occurs and the toner low alarm is
activated. Press Go to clear this
message.
2-36 Service Manual
IBM Infoprint 1130/1140
User Line 2 Messages
If none of the conditions exist that are listed in the following table,
line 2 is blank. If any of the messages in the table are displayed the
following actions can be taken:
Press Menu> or <Menu to take the printer offline and access the
Ready Menu group.
Note: The Menu buttons are not active if Menu Lockout is turned
on.
Press Stop to take the printer offline. The Not Ready message is
displayed. No more data is processed from the host computer. Press
Go to return the printer to the Ready state.
User MessageExplanation
Toner LowIf the toner cartridge is low, then “Toner Low”
Tray X MissingIf any of the input trays are missing, then “Tray X
displays. The Toner Low condition clears
whenever the upper front door is opened, and
Toner Low displays again if the condition exists
after the upper front door is closed.
Missing” displays (where X designates which T ray
(1 through 5) is missing. If multiple trays are
missing, they are prioritized in this order: Tray 1,
2..., then Tray 5. Tray X Missing status clears
whenever Tray X is reinserted.
Diagnostic Information 2-37
IBM Infoprint 1130/1140
User MessageExplanation
Tray X EmptyIf any of the input trays are empty, then “Tray X
Tray X LowIf any of the input trays are low, then “Tray X Low”
Empty” displays where X designates which tray
(Tray 1 through 5) is empty. If multiple trays are
empty, then they are prioritized in this order: Tray
5, Tray 4,...Tray 1.
Note: Tray X Empty statu s clears when ever Tray
X is removed. When Tray X is reinse rted , it is
examined and the appropriate status, if any,
displays. Also note that Empty status is not
displayed f or the Envelope Feeder or
Multipurpose Feeder.
displays wh ere X designates which tray (1
through 5) displays. If multiple trays are low, they
are prioritized in the following order: Tray
5,4,3,2,1.
Note: Tray X Low clears whenever Tray X goes
empty, or Tray X is removed. When Tray X is
reinserted, it is examined and the appropriate
status, if any, displays.
Note: The printer cannot detect when the
envelope feeder or multipurpose feeder are low.
User Line 2 Link Messages
If the printer is locked on a particular link, the link indication displays.
If the printer is ready to process any link, no messages display. Link
messages are listed in the following table.
User MessageExplanation
ParallelStandard Parallel Port, if available.
SerialStandard Serial Port, if available.
Serial XSerial Port, where X=1,2,3, is attached to PCI
Network XNetwork card X, X=1,2,3, is attached to PCI
connector X.
connector X.
2-38 Service Manual
IBM Infoprint 1130/1140
User MessageExplanation
LocalTalk XLocalTalk Card X,X=1,2,3, is attached to PCI
InfraredStandard Infrared port, if available.
Infrared XInfrared Port X, X=1,2,3, is attached to PCI
connector X.
connector X.
Check Device Connection Messages
The messages in the following table display when the printer looses
communications with one of the following devices.
User Status MessageExplanation
Check Output Bin X
Connection
Check Env Feeder
Connection
Check Tray X
Connection
Check Duplex
Connection
Check Output Bin X (X=1,2,or 3).
Check Envelope Feeder Option Connection.
Check Tray X (X=1,2,3,4 or 5).
Check Duplex Option Connection.
Diagnostic Information 2-39
IBM Infoprint 1130/1140
The messages in the following table can occur in two ways. The
specified device could have been removed from the printer, for
instance to clear a paper jam. Otherwise, the device can still be
attached to the printer, but is experiencing a communications
problem, not fully connected, or having a hardware failure.
• If the device is temporarily removed or not connected properly,
then reattach it. When the option is recognized, the printer
automatically clears the error and continues.
• If the option is experiencing a hardware problem, turn the
printer off and back on. If the error occurs again, turn the printer
off, remove the option and call for service.
User Status MessageExplanation
Turn Printer OFF to
Enable Option
Insert Duplex Front
Cover
Close Duplex Rear DoorThis message dis plays wh en the duplex re ar door
This message displays when a printer option,
Input Tray, Output Bin or Envelope Feeder, has
been attached while the printer i s powered O n. To
use the option, the printer must first be powered
off and back on again. Data loss results if print
jobs are active when th e printer is power cycled. If
a print job is active, then remove the option and
finish the job. The print er aut om atic al ly cle ars the
message once the option is removed. Once the
job is complete, turn off the printer and attach the
option again.
This message displays when the duplex front
access cover is not installed.
is open.
2-40 Service Manual
IBM Infoprint 1130/1140
Power-On Self Test (POST)
When you turn the printer On, it performs a Power-On Self Test.
Check for correct POST functioning of the base printer by observing
the following:
1. The LED comes on.
2. The operator panel displays one and a half row of pels, and
then clears.
3. Diamonds scroll across the display, and then clear.
4. The operator panel displays one and a half row of pels, and
then clears.
5. The top line of the operator panel displays one square block of
pels that turn on one at a time until all sixteen blocks display
and then they all turn off.
6. Amount of memory displayed.
7. “Performing Self Test” appears on the display.
– The 2000 sheet high capacity option elevator tray moves to
the uppermost position (if installed).
– The duplex option is checked (if installed).
8. The fuser lamp turns on. The fuser takes longer to warm up
from a cold start than a warm start.
9. The main fan turns on.
10. The main drive motor turns on.
11. The developer drive assembly drives the developer shaft in the
toner cartridge.
12. “Ready” appears on the display.
13. StapleSmart Finisher option homes (if installed).
14. The exit rollers turn.
15. The output expander option, 5-bin mailbox, or high capacity
output stacker exit rollers turn (if installed).
Diagnostic Information 2-41
IBM Infoprint 1130/1140
Symptom Tables
Symptom Table - Base Printer
SymptomAction
Cartridge Fan (722/72n) fails to
run or is noisy
Printhead Fan fails to run or is
noisy (722/72n).
Dead MachineGo to the “Dead Machine Service
Operator Panel - One or more
buttons do not work.
Operator Panel - Display i s blank .
Printer sounds 5 beeps.
Operator Panel - Display i s blank .
Printer does not sound 5 beeps.
Operator Panel continuously
displays all diamonds, sounds 5
beeps and does not complete
POST.
Paper feed problems - Base
printer or Integrated 250 Paper
Tray
Paper jams at exit of Redrive
Assembly - No Duplex Option
installed.
Go to the “Cartridge Fan Service
Check” on page 2-64.
Go to “Printhead Fan Service
Check” on page 2-63. If the fan is
noisy, replace the fan assembly.
Check” on page 2-50.
Go to the “Operator Panel Buttons
Service Check” on page 2-86.
Go to the “Operator Panel Service
Check” on page 2-86.
Replace the operator panel
assembly.
Go to the “Operator Panel Service
Check” on page 2-86.
Go to the “Paper Feed Service
Check” on page 2-105.
Go to the “Paper Feed Service
Check” on page 2-105.
Paper jams at exit of Redrive
Assembly - Duplex Option
installed
Fuser Solenoid fails to operate.Go to the “Fuser Solenoid Service
Print quality - Black pageGo to the “Print Quality - All Black
Print quality - Blank pageGo to the “Print Quality - Blank
Go to the “Duplex Op tion Servic e
Check” on page 2-53.
Check” on page 2-68.
Page” on page 2-110.
Page” on page 2-110.
2-42 Service Manual
IBM Infoprint 1130/1140
SymptomAction
Print quality - Light printGo to the “Print Quality - Toner on
Print quality - BackgroundGo to the “Print Quality -
Print quality - Residual imageGo to the “Print Quality - Residual
Print quality - SkewGo to the “Paper Feed Service
Print quality - BandingGo to the “Print Quality - Banding”
Print quality - Random marksGo to the “Print Quality - Random
Print quality - Toner on backside
of printed page.
Print quality - V ertical black ban ds
on edge of copy.
Unable to clear a
“32-Unsupported Print Cartridg e”
User Error Message.
The printer does not recognize
the high-capacity feeder option
installed.
Paper feed problem with the high
capacity feeder option.
Go to the “High-Capacity Feeder
Input Tray Servic e Check” on
page 2-72.
Go to the“High-Capacity Feeder
Input Tray Servic e Check” on
page 2-72.
Diagnostic Information 2-43
IBM Infoprint 1130/1140
Symptom Table: Paper Tray Options
SymptomAction
Paper feed problem with 250Sheet Paper Tray Option.
Paper feed problem with 500Sheet Paper Tray Option.
Media fails to pass thru from the
lower attached Paper Tray option
to the next higher moun ted opt ion .
Go to the “Input Tray(s) Option
Service Check” on page 2-69.
Go to the “Input Tray(s) Option
Service Check” on page 2-69.
Go to the “Input Tray(s) Option
Service Check” on page 2-69.
Symptom Table - Duplex Option
SymptomAction
Paper feed problem with Duplex
Option.
Paper jams at Paper Removal
Tray.
Paper skews in the Duplex
Option.
Paper fails to pass from lower
option thru the Duplex Option.
Go to the “Duplex Op tion Servic e
Check” on page 2-53.
Go to the “Duplex Op tion Servic e
Check” on page 2-53.
Go to the “Duplex Op tion Servic e
Check” on page 2-53.
Go to the “Duplex Op tion Servic e
Check” on page 2-53.
Symptom Table - Envelope Feeder Option
SymptomAction
Envelopes do not feed from the
envelope feeder.
Envelopes do not feed properly
into base printer.
Go to the “Envelope Feeder
Option Service Check” on
page 2-56.
Go to the “Envelope Feeder
Option Service Check” on
page 2-56.
2-44 Service Manual
IBM Infoprint 1130/1140
Symptom Table - Output Expander
SymptomAction
Printer does not display Output
Bin Full.
Paper does not feed all the way
into the output tray.
Go to the “Output Bin Sensor
Standard Tray Service Check” on
page 2-90.
Go to the “Output Expander
Service Check” on page 2-91.
Symptom Table - StapleSmart Finisher
SymptomAction
Finisher does not staple.Go to the “StapleSmart Finisher
Printer does not recognize
StapleSmart Finisher Option as
being installed.
Close Top Cover displayed.
Unable to clear or reset message
(POST inc omplete).
Close Finisher Side Cover
displayed. Unable to clear or reset
message (POST incomplete).
Paper feeds into finisher option
output tray. Paper is not stapled
and paper does not align with the
right side.
Service Check” on page 2-125.
Go to the “StapleSmart Finisher
Service Check” on page 2-125.
Go to the “StapleSmart Finisher
Service Check” on page 2-125.
Go to the “StapleSmart Finisher
Service Check” on page 2-125.
Go to the “StapleSmart Finisher
Service Check” on page 2-125.
Paper feeds into finisher option.
Paper aligns with the right side.
The stapler does not staple.
Paper is transported into the
output tray but is not stapled.
Stapled sheets are not
transported to the output tray.
Go to the “StapleSmart Finisher
Service Check” on page 2-125.
Go to the “StapleSmart Finisher
Service Check” on page 2-125.
Go to the “StapleSmart Finisher
Service Check” on page 2-125.
Diagnostic Information 2-45
IBM Infoprint 1130/1140
Service Checks
Note: Anytime the system board is replaced, the Configuration ID must be reset in NVRAM on the new system board. Go to “Setting
Configuration ID” on page 3-31.
Review the following information before performing any service
checks.
• Paper feed problems (especially paper jams): Go to “Viewing
the Error Log” on page 3-13 and check the printer error log for
indications of repetitive entries that help to isolate a problem to
a particular area of the printer or option.
• Paper feed problems with error message: Use the “Sub Error
Codes for 9XX and 2XX Error Codes” on page 2-8 to help
diagnose the problem.
• Print quality problems: Go to “Print Quality Test Pages” on
page 3-34 and print a test page to help diagnose problems
before changing any settings or working on the printer.
• Use the resident diagnostics test provided to help isolate a
problem before taking the machine apart or removing any
options.
2-46 Service Manual
IBM Infoprint 1130/1140
Charge Roll Service Check
Service Tip: Close and evenly spaced repetitive marks 47.19 mm
(1.86 inch) apart or spots on the page can be caused by a damaged
or contaminated charge roll.
Service Tip: Check to make sure the right charge roll arm bushing is
correctly installed and operates correctly .
To remove the charge roll:
1. Wrap a piece of plain white paper around the charge roll to
prevent contamination or damage.
2. Carefully remove the roll by pressing outward and to the right on
the charge roll link arm and remove the charge roll from the
right side charge roll bearing.
3. Remove the charge roll from the left side charge roll bearing
and remove the roll from the printer. Leave the paper wrapped
around the charge roll until it is reinstalled.
FRUAction
1Charge Roll AssemblyCheck the charge roll for correct
installation, toner buildup, marks,
cuts or other signs of contamination
or damage. Replace as necessary.
2Left Side Charge Roll LinkCheck the left side charge roll link
assembly for correct assembly
operation. Check for damage to the
arm or bearing assembly.
Diagnostic Information 2-47
IBM Infoprint 1130/1140
FRUAction
3Right Side Charge Roll Link
Right Charge Roll Bushing
Check the right side charge roll link
assembly for correct assembly
operation. If incorrect, replace the
charge roll link assembly with the
charge roll link assembly kit. If
correct, check the right charge roll
link assembly bearing for signs of
wear or contamination. Excessive
contamination could cause
intermittent charging of the charge
roll. If incorrect, replace the link
assembly . Check for continuity of th e
right link assembly from the bearing
to the charge roll high voltage
contact on the right side frame. If
incorrect, replace the link assembly.
Make sure the char ge ro ll bus hi ng is
installed and operating correctly.
Note: The screw that attaches the
charge roll lead to the contact must
be secure.
2-48 Service Manual
IBM Infoprint 1130/1140
Cover Open Switch/Cable Service Check
FRUAction
1Toner CartridgeCheck the toner cartridge to make
2Cover Open Switch/Cable
Assembly
sure it is correctly installed and that
the right and left cartridge t rac ks are
not loose or broken. Check to make
sure the cover open switch
activation tab on the toner cartridge
is not broken and that the tab
correctly activates the cover open
switch spring.
Check the cover open switch for
proper mechanical operati on. If
incorrect, repair as necessary.
Disconnect the cover open switch
cable from J3 at the system board
and measure the voltage at J4-3. It
measures approximately +5 V dc. If
the voltage is incorrect, replace the
system board. If the voltage is
correct, check the voltage at J3-1. If
the voltage measures greater than
+1.0 V dc, replace the system board.
If the voltage is correct, check the
continuity between J3 -1 and J3-3 on
the cable. If no change in continuity
occurs as the switch is activated,
replace the cover open switch/cable
assembly. If the continuity changes
as the switch is activated, replace
the system board.
Diagnostic Information 2-49
IBM Infoprint 1130/1140
Dead Machine Service Check
Note: If a high-capacity input tray is installed, remove the option
and check the base printer for correct operation. If the base printer
operates correctly, go to “High-Capacity Feeder Input Tray
Service Check” on page 2-72. If the base printer continues to not
operate correctly, remove any other attached paper handling
options. Observe all necessary ESD precautions when removing
and handling the system board or any of the installed option cards or
assemblies.
Service Tip: When removing the LVPS from the printer observe the
following:
1. The LVPS uses a self docking connector that mates with
another connector mounted on the left side frame assembly.
Some force may be required to pull the LVPS loose from the
connector.
2. Gently remove the LVPS supply using caution not to damage
the printed circuit board. Pull the LVPS out far enough to reach
the fuser lamp cable.
3. The fuser lamp cable uses a locking type of connector system.
Unlock the fuser lamp cable connector, disconnect the cable
and remove the LVPS from the printer.
Note: If the LVPS is blowing fuses, remove the LVPS from the
printer. Check the metal LVPS shield for signs of damage that
causes the shield to touch components on the L VPS board
assembly.
FRUAction
1Line VoltageCheck the AC line volta ge. If the lin e
2AC Line CordCheck the line cord for any signs of
voltage is incorrect, inform the
customer.
damage. If correct, check the
continuity of the line cord and
replace if necessary.
2-50 Service Manual
IBM Infoprint 1130/1140
FRUAction
3+5 V dc at the system
board test point
4LVPS Fuse F1Remove the LVPS from the printer
5LVPS Fuse F1 - continues
to blow F1 after LVPS
reinstalled.
Check for +5 V dc at the +5V dc tes t
point on the system b oard. If corre ct,
replace the system board. If
incorrect, go to step 4.
and check fuse F1. Rep lace the fu se
if the fuse is blown. If the fuse is not
blown go to step 6.
CAUTION: Before removing the
LVPS from the printer and checking
fuse F1, turn the LVPS off and
remove the AC line cord.
Replace fuse F1 if necessary. Turn
the LVPS off and pull the LVPS far
enough out of the printer to break
contact with the interconnect card
autoconnector. Connect the AC line
cord, turn the LVPS on. If fuse 1
blows again replace the LVPS
assembly. If the fuse does not blow,
turn the LVPS off, reinstall the LVPS
back into the printer and go to
step 7.
CAUTION: Before checki ng fuse F1,
turn the L VPS of f and remo ve the AC
line cord.
Diagnostic Information 2-51
IBM Infoprint 1130/1140
FRUAction
6LVPSRemove the LVPS from the printer.
CAUTION: Before making any
measurements on the LVPS output
connector (CN3), observe all
necessary safety prec aution s before
applying AC power. Measure the
voltage on CN3-1, 2, 10 or 11. The
voltage measures approximately
+5V dc. If incorrect replace the
LVPS.
7System BoardTurn the printer off and disconnect
all the cables from the system bo ard.
Check for +5V dc at the system
board test point. If incorrect replace
the FRU in the order shown.
interconnect board
system bo ard
If correct, turn the printer off and
reconnect one cable at a time until
you find the defective assembly.
2-52 Service Manual
Service Tip: A short or low
resistance load that is attached to
the system board can pull the +5V
dc supply down to approximately
0Vdc.
Check for burn marks or other signs
of damage to the system board.
IBM Infoprint 1130/1140
Duplex Option Service Check
The printer does not recognize the Duplex Option is attached. The
printer does not recognize tray options below the duplex option
are installed.
FRUAction
1Fuse F1 on Duplex Option
System Board
2Autoconnect Cables/
Connectors
If fuse F1 is blown, replace the fuse.
If fuse F1 continues to blow, check
the stepper motor for a short
between the motor case and pins
J3-1 through J3-4. If no problem is
found, check the D.C. servo motor
pins J1-1 and J1-2 to the motor
housing for a short. If a short is
found, replace th e motor assembly. If
no short is found, replace the system
board.
Check the autoconnect cables for
damage to the cables or the pins in
the connectors. If damaged, replace
the cable(s). If no damage is found,
check to make sure the cables are
connected to J9, J10, J11 and J12
on the duplex system board. If no
problem is found , replac e the d uplex
system board.
Diagnostic Information 2-53
IBM Infoprint 1130/1140
POST fails, 230 Paper Jam, Check Duplex message displays.
FRUAction
1Duplex D.C. Servo Drive
Motor
2Input Sensor, Input Sensor
Flag
3Paper Exit Sensor and FlagCheck the duplex exit sensor for
Check the D.C. servo motor cables
for signs of cuts or other damage.
Check the D.C. servo motor sensor
cable connector for pin damage. If
no problem is found, replace the
FRUs in the following order:
D.C. motor assembly
duplex option system board
Run the Duplex Sensor Test from the
diagnostics menu. If the test fails,
check the input sensor cable at J5
on the system board for correct
installation. If no problem is found,
replace the FRUs in the following
order:
input sens or assembly
duplex option system board
correct installation and free
movement of the sensor flag. Check
to make sure the sensor cable is
connected to J8 on the system
board. If no problem is found,
replace the FRUs in the following
order:
2-54 Service Manual
exit sensor assembly
duplex option system board
IBM Infoprint 1130/1140
230 Paper Jam - Check Duplex message displays. The page is not
duplexed and only exits half way out of the redrive.
FRUAction
1Duplex Stepper MotorCheck the stepper motor cable for
cuts or pinched wiring. Check the
routing of the motor leads along the
left side of the bottom tray. Check for
correct installati on of the motor ca ble
connector at J3 on the system
board. Check for any s horts between
each pin of the motor cable and the
motor housing. If shorts are found,
replace the motor. Check the
resistance of the stepper motor
between J3-1 (Stpmtr A-) to J3-2
(Stpmtr A+). The resistance
measures approximately 10 ohms.
The resistance between J3-3
(Stpmtr B-) to J3-4 (Stpmtr B+)
measures approxim ately 10 o hms. If
the resistance is incorrect, replace
the stepper motor. Check for shorts
between windings on pins J3-1 to
J3-2 and pins J3-3 to J3-4. If a short
is found, replace the stepper motor
assembly. If no short is found,
replace the duplex system board.
Diagnostic Information 2-55
IBM Infoprint 1130/1140
Envelope Feeder Option Service Check
Service Tip: Check the envelope feeder paper path for any debris,
pieces of envelope and so on. If any other options are installed
make sure they are operating normally. If only the envelope feeder is
failing to operate correctly, continue with this service check.
Service Tip: The envelope feeder option receives its +5 V dc
operating voltage from the +24 V dc bulk at J1-7. If +24 V dc is not
present at J1-7, tray 1 is the only tray option that is recognized.
Note: If a 260 Paper Jam Check Envelope message displays,
check the “Sub Error Codes for 9XX and 2XX Error Codes” on
page 2-8.
Printer does not recognize the envelope feeder as an attached
input option.
FRUAction
1Envelope FeederCheck to make sure the envelope
2Front Autoconnect on
Printer
feeder is correctly installed and
mated to the autoco nnect at t he front
of the printer.
Check the connector for signs of
damage to the connector or
contacts. If you find da mage, replace
the damaged cable/conne cto r
assembly. Remove the envelope
feeder option and chec k the voltages
at the autoconnect on the fro nt of the
printer. If incorrect, check the
interconnect board. If correct,
reinstall the envelope option and
continue with step 3.
2-56 Service Manual
IBM Infoprint 1130/1140
FRUAction
3Autoconnect on the
Envelope Option
Check for any signs of damage to
the connector or contac ts. If you fin d
damage, replace the damaged
cable/connector assembly.
Disconnect the autoc onnec t cabl e at
J1 on the envelope system board
and measure the following vol t ag es:
J1-3 measures +5 V dc
J1-5 measures +5 V dc
J1-7 measures +24 V dc
If any of the voltages are incorrect,
replace the autoconnect
cable/connector. If the voltages are
correct, replac e the envelope system
board.
Diagnostic Information 2-57
IBM Infoprint 1130/1140
Operator panel displays 260 Paper Jam immediately when
envelope feed is requested - POST incomplete.
FRUAction
1Pass thru SensorCheck for any debris, pieces of
envelope and so on over the pass
thru sensor. Check for correct
installation of the pass thru sensor
flag. Make sure the sensor cable is
attached to the envelope system
board. Perform an envelope feeder
sensor test to chec k both the sensor
and sensor flag.
Note: It may be necessary to use a
small tool to actuate the sensor flag
because it is located under the front
cover. Be careful not to damage the
flag.
If the test fails, che ck th e flag for a ny
signs of damage or binds. If
incorrect, replace the flag. If the flag
is operating correctly, check the
voltage at J3-3. The voltage
measures approximately +5 V dc. If
incorrect, replace the envelope
system board. If correct, check the
voltage at J3-2. The voltage
changes from 0 to +5 V dc when th e
flag is moved in and out of the
sensor. If incorrect, replace the
sensor assembly. If this does not fix
the problem, replace the envelope
system bo ard.
2-58 Service Manual
IBM Infoprint 1130/1140
Operator panel displays 260 Paper Jam after attempted feed but
before envelopes are put in the hopper OR the operator panel
continues to display "Load Envelopes" after envelopes are placed
in the hopper.
Service Tip: The kick rolls rotate during the attempted feed cycles.
FRUAction
1Envelope Out Hopper
Sensor Flag
2Envelope Out Hopper Input
Sensor
Check the envelope out sensor flag
for damage, correct installation and
operation. If incorrect, repair or
replace the flag.
Check the sensor to make sure it is
installed correctly and the sensor
cable is properly connected to the
envelope system board. If correct,
perform the Envelope Feed Sensor
Test to check both the sensor and
flag. If the test fails, remove any
envelopes in the hopper, turn the
printer off and disconnect J3 from
the system board. Turn the printer
on and check the voltage at J3-3 on
the system board. The voltage
measures approximately +5 V dc. If
incorrect, replace the envelope
system board. If correct, replace the
input sensor assembly.
Diagnostic Information 2-59
IBM Infoprint 1130/1140
990 Service Error, envelopes fail to feed from the hopper.
FRUAction
1D.C. Feed Motor AssemblyCheck the motor and motor cable for
2Envelope Feeder System
Board
any signs of loose wires or poor
connections. Check to make sure
the motor cable is connected to the
envelope system board.
Check the voltage on J4-1. The
voltage measures approximately
+24 V dc. If incorrect, replace the
envelope system board, if correct,
measure the voltage at J4-6. The
voltage measures approximately
+5 V dc. If incorrect, disconnect J4
and measure the voltage again. If
incorrect, replace the envelope
feeder system board. If correct,
replace the D.C. motor assembly.
260 Paper Jam displays, unable to clear and envelopes fail to feed
from the hopper . Kick rolls ARE NOT rotating.
FRUAction
1Main Drive BeltCheck the belt for correct insta llation
and for signs of damage. Replace as
necessary.
2GearsCheck all the gears for correct
3Clutch Latch AssemblyCheck the clutch latch assembly to
4Master Cam Gear M aster/
Kick Gear
installation and for signs of damage.
Repair or replace parts as
necessary.
make sure it moves freely.
Check the master cam gear and
master/kick gear to make sure they
rotate together. If not, then the
tenons on the master kick gear may
be sheare d off. If incorrect, replace
the master kick gear.
2-60 Service Manual
IBM Infoprint 1130/1140
260 Paper Jam displays, unable to clear and envelopes fail to feed
from the hopper. Kick rolls ARE rotating.
Check the deflector gap adjustment before continuing this service
check.
FRUAction
1Deflector Gap AdjustmentCheck the deflec tor g ap ad jus tm en t.
The adjustment may be too narrow.
2Weight AssemblyCheck the weight assembl y to mak e
3Envelope Edge GuideCheck the envelope edge guide to
sure it moves up and down freely
without any binds. Also check to
make sure the weight assembly
rests on all the rear kick rolle rs when
the hopper is empty. Replace the
weight assembly if it is damaged or
does not operate properly.
make sure it is no t w arp ed or se t t oo
close to the envelop es in t he ho pper .
Replace the edge guide if it is
damaged or does not operate
properly.
Diagnostic Information 2-61
IBM Infoprint 1130/1140
260 Paper Jam displays, envelope stops in feeder paper path.
FRUAction
1Kick Rolls/Feed Rolls/Drive
Rolls
2Deflector Gap AdjustmentCheck the deflector gap adjustment.
Check all the rolls for any signs of
oil, grease or other contamination. If
you find a problem, clean the rolls. If
this does not correct the problem,
replace the envelope feeder option.
The adjustment may be too narrow.
Envelope Feeder multifeeds or may not display a 260 Paper Jam
message.
FRUAction
1EnvelopesCheck the envelopes being used in
2DeflectorCheck the deflector gap a dju stm en t.
3Restraint Roll Bias SpringCheck for a missing, broken or
the feeder. Check for signs of the
envelopes being stuck together or
signs of glue. Check to make sure
the flaps are not interleaved.
The adjustment may be too wide.
incorrectly installe d restr aint ro ll bi as
spring. If incorrect, reinstall or
replace the spring.
260 Paper Jam displays an envelope stopped in the paper path of
the feeder and an envelope als o stopped in the base printer paper
path.
FRUAction
1Latch LeverCheck to make sure the tip of the
latch lever is centered in the opening
in the floor of the paper path. The
latch lever may not be detented on
the latch.
2-62 Service Manual
IBM Infoprint 1130/1140
Fan Service Check
Printhead Fan Service Check
The printhead fan is in models 722/72n.
Note: If the printhead fan is inoperative and a lot of graphics are
printed, you may see darker than normal copies.
Fan does not run or is noisy.
FRUAction
1Fan AssemblyCheck the fan for proper installation
2System BoardCheck to make sure the printhead
and for excessive noise. If incorrect,
replace the fan and cable assembly.
fan cable is seated on connector J4
on the system board. If correct,
check for +24 V dc on J4-1 on the
system board. If incorrect, replace
the system board. If correct, replace
the fan assembly.
Note: When the printer is in warmup the voltage at J4-1 measures
approximately +12 V dc. When the
printer is running, the voltage
measures approximately +24 V dc.
Main Fan Service Check
Check the cable connections at J5 on the
system board and at the
main fan assembly. The main fan runs continuously when the printer
is powered on unless the printer is in the Power Saver mode.
FRUAction
1Main FanManually spin the fan and che ck that
it rotates freely. Check the cable
connection to the system board, J5
for correct installation.
Diagnostic Information 2-63
IBM Infoprint 1130/1140
FRUAction
2Main Fan to System Board
Cable
3Error Code 927 (Fan runs)Check the voltage at J5-1 on the
4Error Code 927
(Fan not running)
Check the continuity of the cable. If
incorrect, replace the cable.
system board. The voltage
measures +5 V dc (static) 0 V dc
(fan running). If incorrect, replace
the main fan. If this does not fix the
problem, replace the system board.
Check the voltage at J5-3 on the
system board. The voltages are:
+22 V dc to +24 V dc
(printer and fan running)
+12 V dc to +15 V dc
(printer not running - fan running
about half speed).
If incorrect, replace the system
board. If this does not fix the
problem, replace the main fan.
Cartridge Fan Service Check
This cartridge fan is used in models 722 and 72n
Fan does not run or is noisy.
FRUAction
1Fan Assembly
(noisy)
2-64 Service Manual
Check the fan for proper installation
and for excessive noise. If incorrect,
replace the fan and cable assembly.
IBM Infoprint 1130/1140
FRUAction
2Fan Assembly
System Board
Check to make sure the auxil iary fan
cable is seated on connector J6 on
the system board. If correct, check
for +24 V dc on J6-1 on the system
board. If incorrect, replace the
system board. If correct, replace the
cartridge fan.
Note: When the printer is in warmup the voltage at J6-1 measures
approximately +12 V dc. When the
printer is running, the voltage
measures approximately +24 V dc.
Cold Fuser Service Check
Error codes 920, 921, and 922 may display for a cold fuser failure. A
920 error caused by low line voltage can sometimes be cleared by
turning the machine off and then on again. A 925 service error
indicates the wrong fuser lamp is installed in the printer and does not
match the one stored in the printer code.
Note: If the correct lamp is installed and you still have 925 fuser
errors, try the following:
1. The fuser may have reached standby temperature too quickly.
Check the fuser assembly, system board or LVPS.
2. Ensure that the correct hot roll is installed.
3. Check the AC line voltage to ensure it is not above the
maximum rating for the printer.
Note: Make sure the fuser is correctly installed before proceeding
with this service check. The fuser must be firmly seated in the two
rear connectors. Both the right and left lock down screws must be
tight.
Service Tip: Set the Fuser Temperature to NORMAL before starting
this service check.
Diagnostic Information 2-65
IBM Infoprint 1130/1140
FRUAction
1Fuser Lamp (Incorrect
Lamp/925 Service Error)
2Fuser Lamp Note: If the correct lamp is installed
3LVPS
LVPS to Fuser Auto
Docking Connector
Fuser AC Cable
Install the correct voltage and
wattage lamp or fuser assembly.
and you still have 925 fuser errors,
try the following:
1. The fus er may have reached
standby temperature too quickly.
Check the fuser assembly, system
board or L VPS.
2. Ensure that the correct hot roll is
installed.
3. Check the AC line voltage to
ensure it is not above the
maximum rating for the printer.
Unplug the printer and check the
continuity between the two pins on
the fuser lamp cable going to the
fuser assembly. If you do not
measure continuity, remove the
fuser assembly and check th e
continuity of the lamp. If incorrect,
replace the lamp. If correct, replace
the fuser cover assembly.
Turn the printer off. Remove the
fuser assembly. Turn the printer
power on. Measure across the AC
fuser cable pins for line voltage with
the cable connected. If incorrect,
turn the printer off and disconnect
the power cord. Check the contin uity
of the LVPS to fuser AC cable. If
incorrect, replace the cable. If
correct, replace the LVPS.
4Fuser T op C o ver Assembly
(Thermal Fuse/Thermistor
Assembly)
2-66 Service Manual
Disconnect the thermi stor cable. Th e
resistance is:
HOT - J2-1 - J2-2 = 2.5K ohms
COLD = 150K ohms to 260K ohms
IBM Infoprint 1130/1140
Hot Fuser Service Check
Error codes 923 and 924 may display for a hot fuser failure.
CAUTION: The fuser may be hot, use caution before removing or
servicing.
FRUAction
1Fuser Cover Assembly
(Assembly includes
Thermistor and Thermal
Fuses.)
2System BoardError code 924 indicates the system
3Fuser Hot Roll
Backup Roll Bearings
Check for damage to the thermistor
assembly. Check the resista nce of
the thermistor:
HOT - J2-1 to J2-2 = 2.5K ohms
COLD =150K ohms to 260K ohms
If the resistance is incorrect, replace
the fuser cover assembly.
board detects an open circuit in the
thermistor circuit for the fuser
assembly. The voltage on J14-6 on
the system board measures
approximately +5 V dc. If incorrect,
replace the system board. If correct,
check the continuity of the DC fuser
cable in the fuser assembly and the
DC fuser cable (system board to
auto docking connector) attached to
J14 on the system board. If there is
no continuity, replace the cable.
Examine the fuser assembly for
signs of overheating or damage.
Check the hot roll and back up roll for
signs of exce ssive toner, label glue,
labels or other contaminants. If any
are found, repair as necessary or
replace the fuser assembly.
Diagnostic Information 2-67
IBM Infoprint 1130/1140
Fuser Solenoid Service Check
Service Tip: Try changing the envelope enhance level setting. A
different setting may correct the problem.
Note: Check the f user env elo pe c ond iti oner s o lenoi d ad jus tme nt as
described in the adjustment section “Fuser Solenoid Adjustment”
on page 4-3.
FRUAction
1Fuser Env elope Conditioner
Solenoid
Fuser Solenoid Cable to DC
Cable inside Fuser As s em bly
2Fuser DC Cable (System
Board to Fuser)
The operation of the fuser solenoid
can be observed by removing the
redrive assembly. Check for proper
mechanical operation of the solenoid
and associated hardware, link and so
on. If correct, check the resistance of
the solenoid. The resistance
measures between 5 ohms and 10
ohms. If incorrect, replace the
solenoid assembly. Check continuity
of the fuser solenoid cable to DC
autoconnect connector. If incorrect,
replace the cable.
Check for continuity of the DC fuser
cable that is attached between J4 on
the system board and the DC
autocount on the fuser assembly. If
the cable does not me asure continuity,
replace the cable. If the cable
measures continuity, replace the
system board.
Input Sensor Service Check
Service Tip: Run the Base Sensor Test. Check the input sensor for
proper operation. The display changes from open to closed as the
sensor flag is manually moved in and out of the sensor.
2-68 Service Manual
IBM Infoprint 1130/1140
FRUAction
1Input Sensor FlagCheck the input sensor flag for
2System BoardCheck for approximately +5 V dc at
3Input Sensor Ca bleCheck the continuity of the input
damage and proper operation. If a
problem is found, repair as
necessary.
J25-10 on the system board. If
incorrect, replace the system board.
sensor cable section of the front
wiring harness. If incorrect, replace
the harness. If correct, replace the
input sensor assembly.
Input Tray(s) Option Service Check
250 Sheet and 500 Sheet Trays
Service Tip: Try all the other input paper sources to make sure they
are properly feeding paper.
For 990 Error Code- Service Tray X, X= displays the number of the
tray that has a problem or needs service.
FRUAction
1Tray X option System
Board or Compensator
Assembly or Autoconnect
Cable
Check the autoconect cables and
connectors for an y sign s of da mage.
Replace if necessary. Check the
cables for continuity. If incorrect,
replace the compensator assembly
cable. If the cables, connectors and
connections are good, replace the
FRUs in the following order:
auto compensator assembly option
system board
Diagnostic Information 2-69
IBM Infoprint 1130/1140
24X Paper Jam message displays, paper jammed over the Pass
Thru Sensor. (The printer displays the value of X for the paper tray
where the error occurs. Example: 241 is a Paper Jam Tray 1)
FRUAction
1Pass Thru Sensor and Flag
Assembly
2Power Takeoff Shaft and
Spring, Bevel Gear,
Feedroll Gear, Drive Roll
Assembly, Wear Plate,
Drive Shaft Bearings and
Skewed Backup Roller
The tray x option system board did
not detect a piece o f pape r a ctuating
the pass thru sensor. Remove any
jammed sheets of paper from the
printer and check the pass thru
sensor and flag for proper operation
by running the appropriate Tray
Sensor Test from the diagnostics
menu. If the test fails, check the
sensor for correct installation and
the flag for proper operation. Also
check the sens or cable to mak e sure
it is correctly connec ted to the op tion
system board. If incorrect, repl ace
the tray x option pass thru sensor
assembly.
Check these parts for signs of
broken or damaged parts,
contamination on the drive rollers or
wear plate and wear or damage to
the drive shaft bearings. Check the
drive roll assembly and skewed
backup roller for signs of wear, slick
spots, material buildup, and oil or
grease on the rollers. Also check for
proper operation of the paper
aligning assembly. Repair or replace
parts as necessary.
2-70 Service Manual
IBM Infoprint 1130/1140
Tray X Low message displays when Tray X is full or has adequate
paper in the tray.
FRUAction
1Paper Low Sensor
Assembly
Paper Low Sensor Flag
Tray X Option System
Board
Run the Tray X Sensor Test and
check the sensor for proper
operation. If incorrect, check the
following:
Paper low sensor flag for smooth
and correct operation.
Paper low sensor for correct
installation on the au to compen sat or
housing.
Paper low sensor cable for signs of
cuts, pinched wiring or other
damage especially at connector J5
on the system board.
If no problem is found, replace the
paper low sensor assembly. If this
does not correct the problem,
replace the option system board.
Tray X Empty message displays when Tray X has paper in the tray.
FRUAction
1Paper Out Sensor FlagCheck the paper out sensor flag for
2Paper Out Sensor (On
Option System Board)
correct operation and installation. If
correct, replace the option system
board. (The paper out sensor is
mounted on the system board).
Diagnostic Information 2-71
IBM Infoprint 1130/1140
Printer does not recognize Tray X is installed.
FRUAction
1Autoconect Cables
Tray X System Board
Check the autoconnect from the
printer or option above tray x. C heck
for signs of cuts, pinched wiring or
damage to the contacts in the
connector. Check the autoconnect
cable(s) for corr ect in stall ation a t the
tray x system boa rd. If correc t, check
the continuity of the autoconnect
cable(s). If correct, rep lace the tray x
system board. If incorrect, repl ace
the cable.
Paper from Tray X does not reach the Pass Thru Sensor.
Service Tip: Check the media in tray x to make sure it is within
specifications. Some types of labels, foil material and slick papers
can cause misfeeds and slippage of the rollers.
FRUAction
1Auto compensator
Assembly
Check the auto compensator pick
arm rollers for any sign of glazing,
toner or other buildup. Clean or
replace as necessary.
High-Capacity Feeder Input Tray Service Check
Note: Voltage measurements in the high-capacity feeder input tray
service checks must be made with the high-capacity feeder attached
to the base printer to obtain accurate results.
Service Tip: Be sure the paper size switch is set to the correct paper
size setting and the rear paper guides are in the correct locations for
the size of paper installed in the high-capacity feeder tray.
Service Tip: Check the other paper sources to be sure they are
operating correctly.
2-72 Service Manual
IBM Infoprint 1130/1140
The base printer indicates a dead machine condition when the
high capacity input tray is installed.
FRUAction
1AC Line Cord
AC Jumper (HCIT to
Printer)
AC input and Output
Receptacles
AC Wiring Harness
If the base printer works normally
using the AC line cord from the AC
wall outlet and does not work when
using the AC jumper from the HCIT,
check the AC jumper cord. If
defective, replace the cord. If not
defective, check the AC input and
output receptacles and wiring
harness in the HCIT. Repair or
replace the receptacles or AC wiring
harness as required.
NOTE: Make sure the ground wire is
installed correctly from the AC wiring
harness to t he frame of the HCIT
and the nut and lock washer are
tightened.
Diagnostic Information 2-73
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