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Contents
Introduction . . . . . . . . . . . . .1
About this manual . . . . . . . . . . . .1
Important service information . . . . . . . .1
Strategy for replacing FRUs . . . . . . . . .1
Strategy for replacing a hard disk drive . . . .2
Important notice for replacing a system board . .2
This manual contains service and reference information for Lenovo 3000 V100 (MT
0763). Use this manual along with the advanced diagnostic tests to troubleshoot
problems.
The manual is divided into sections as follows:
v The commonsectionsprovidegeneralinformation,guidelines,andsafety
information required in servicing computers.
v The product-specificsectionincludesservice,reference,andproduct-specific
parts information.
Important
This manual is intended for trained service personnel who are familiar with
Lenovo 3000 products. Use this manual along with the advanced diagnostic
tests to troubleshoot problems effectively.
Before servicing a Lenovo 3000 product, be sure to review the safety
information under “Safety notices: multilingual translations” on page 5,
“Safety information” on page 11, and “Laser compliance statement” on page
15.
Important service information
Important
BIOS and device driver fixes are customer-installable. The BIOS and device
drivers are posted on the customer support site http://www.lenovo.com/
support
Advise customers to contact the Customer Support Center at 800-426-7378 if
they need assistance in obtaining or installing any software fixes, drivers, and
BIOS downloads.
Customers in Canada should call the Customer Support Center at
800-565-3344 for assistance or download information.
Strategy for replacing FRUs
Before replacing parts
Make sure that all software fixes, drivers, and BIOS downloads are installed
before replacing any FRUs listed in this manual.
Usethefollowingstrategytopreventunnecessaryexpenseforreplacing and
v If youareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrectthe
problem, reinstall the original FRU before you continue.
v Some computershavebothaprocessorboardandasystemboard.Ifyouare
instructed to replace either the processor board or the system board, and
replacing one of them does not correct the problem, reinstall that board, and
then replace the other one.
v If anadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmay
be the cause of the error. Before replacing the adapter or device, remove the
FRUs, one by one, to see if the symptoms change. Replace only the FRU that
changed the symptoms.
Attention: The setupconfigurationonthecomputeryouareservicingmayhave
been customized. Running Automatic Configuration may alter the settings. Note
the current configuration settings (using the View Configuration option); then,
when service has been completed, verify that those settings remain in effect.
Strategy for replacing a hard disk drive
Always try to run a low-level format before replacing a hard disk drive.
Attention: The drivestartupsequenceinthecomputeryouareservicingmay
have been changed. Be extremely careful during write operations such as copying,
saving, or formatting. If you select an incorrect drive, data or programs can be
overwritten.
Important notice for replacing a system board
Some components mounted on a system board are very sensitive. Improper
handling of a system board can cause damage to those components, and may
cause a system malfunction.
Attention: When handlingasystemboard:
v Do not drop a system board or apply any excessive force to it.
v Avoid rough handling of any kind.
v Avoid bending a system board and hard pushing to prevent cracking at each
BGA (Ball Grid Array) chipset.
How to use error messages
Use the error codes displayed on the screen to diagnose failures. If more than one
error code is displayed, begin the diagnosis with the first error code. Whatever
causes the first error code may also cause false error codes. If no error code is
displayed, see whether the error symptom is listed in the Symptom-to-FRU Index
for the computer you are servicing.
Strategy for replacing FRUs for Custom Model Variant (CMV) products
CustomModelVariant(CMV) is auniqueconfigurationthathasbeennegotiated
between Lenovo and the customer. A unique 4-digit MT and 3-digit model is
provided to the customer to place orders (Example: 1829-W15). A CMV is a special
bid offering. Therefore, it is NOT generally announced.
2 MT0763
There are three information resources to identify which FRUs are used to support
CMV products. These sources are PC Entitlement Warehouse (PEW), eSupport, and
the HMM.
Important service information
Using PC Entitlement Warehouse (PEW)
vPEW is theprimarysourceforidentifyingFRUpartnumbersandFRU
descriptions for the key commodities for CMV products at a MT - serial number
level. An example of key commodities are hard disk drives, system boards,
microprocessors, Liquid Crystal Displays (LCDs), and memory.
v Remember, AllCMVproductsareloadedinPEWunderthe4-digitMTand
v To view thekeycommodities,clickonPA RT SINFORMATION,thenPA RT S
LOOKUP. Type in the model type and serial number. The key commodities will
be returned in the eSupport record under PA RT S SHIPPED WITH YOUR
SYSTEM.
For the Remaining FRUs (the complete list of FRUs at the MT Model level)
v eSupport canbeusedtoviewthecompletelistofFRUsforamachinetypeand
model.
v To view thecompletelistofFRUs,typeinthemachinetypeandmodel
(Example: 1829-CTO) under QUICK PATH. Under “View by Document Type”
select PA RTS INFORMATION. Under “Filter by Category” select SERVICE
PARTS. Under “Parts Information by Date” select SYSTEM SERVICE PARTS. The
list of service parts by description, with applicable machine type model and FRU
will be displayed.
Using the HMM
Use the HMM as a back-up to PEW and eSupport to view the complete list of
FRUs at the MT Model level. CMVs are custom models and are not found in the
HMM.
Introduction 3
Important service information
Important information about replacing RoHS compliant FRUs
RoHS, The Restriction of Hazardous Substances in Electrical and Electronic
Equipment Directive (2002/95/EC) is a European Union legal requirement
affecting the global electronics industry. RoHS requirements must be
implemented on Lenovo products placed on the market after June 2006. Products
on the market before June 2006 are not required to have RoHS compliant parts.
So, if the original FRU parts are non compliant, replacement parts can also be
non compliant. In all cases if the original FRU parts are RoHS compliant the
replacement part must also be RoHS compliant.
Lenovo plans to transition to RoHS compliance well before the implementation
date and expects its suppliers to be ready to support Lenovo's requirements and
schedule. Products sold in 2005, will contain some RoHS compliant FRUs. The
following statement pertains to these products and any product Lenovo produces
containing RoHS compliant FRUs.
RoHS compliant FRUs have unique FRU part numbers. Before or after the RoHS
implementation date , failed RoHS compliant parts must always be replaced using
RoHS compliant FRUs, so only the FRUs identified as compliant in the system
HMM or direct substitutions for those FRUs may be used.
Products marketed before June 2006 Products marketed after June 2006
Current or original
part
Non-RoHS Can be Non-RoHS Must be RoHS Must be RoHS
Non-RoHS Can be RoHS
Non-RoHS Can sub to RoHS
RoHS Must be RoHS
Replacement FRU Current or original
part
Replacement FRU
Note: A direct substitution is a part with a different FRU part number that is
automatically shipped by the distribution center at the time of the order.
4 MT0763
Diskette compatibility matrix
The compatibility of each of the drives with the diskettes for it is as follows:
Diskette compatibility matrix
Diskette
drive
3.5-inch 1.0 MB Read and write
Safety notices: multilingual translations
In this manual, safety notices appear in English with a page number reference to
the appropriate multilingual, translated safety notice found in this section.
The following safety notices are provided in English, French, German, Hebrew,
Italian, and Spanish.
Safety notice 1
Before the computer is powered on after FRU replacement, make sure all screws, springs,
and other small parts are in place and are not left loose inside the computer. Verify this
by shaking the computer and listening for rattling sounds. Metallic parts or metal flakes
can cause electrical shorts.
Avant de remettre l’ordinateur sous tension après remplacement d’une unité en clientèle,
vérifiez que tous les ressorts, vis et autres pièces sont bien en place et bien fixées. Pour
ce faire, secouez l’unité et assurez-vous qu’aucun bruit suspect ne se produit. Des pièces
métalliques ou des copeaux de métal pourraient causer un court-circuit.
Diskette
Compatibility
capacity
2.0 MB Read and write
4.0 MB Not compatible
Bevor nach einem FRU-Austausch der Computer wieder angeschlossen wird, muß
sichergestellt werden, daß keine Schrauben, Federn oder andere Kleinteile fehlen oder im
Gehäuse vergessen wurden. Der Computer muß geschüttelt und auf Klappergeräusche
geprüft werden. Metallteile oder-splitter können Kurzschlüsse erzeugen.
Prima di accendere l’elaboratore dopo che é stata effettuata la sostituzione di una FRU,
accertarsi che tutte le viti, le molle e tutte le altri parti di piccole dimensioni siano nella
corretta posizione e non siano sparse all’interno dell’elaboratore. Verificare ciò scuotendo
l’elaboratore e prestando attenzione ad eventuali rumori; eventuali parti o pezzetti
metallici possono provocare cortocircuiti pericolosi.
Antes de encender el sistema despues de sustituir una FRU, compruebe que todos los
tornillos, muelles y demás piezas pequeñas se encuentran en su sitio y no se encuentran
sueltas dentro del sistema. Compruébelo agitando el sistema y escuchando los posibles
ruidos que provocarían. Las piezas metálicas pueden causar cortocircuitos eléctricos.
Introduction 5
Safety notices
Safety notice 2
DANGER
Some standby batteries contain a small amount of nickel and cadmium. Do not
disassemble a standby battery, recharge it, throw it into fire or water, or short-circuit it.
Dispose of the battery as required by local ordinances or regulations. Use only the
battery in the appropriate parts listing. Use of an incorrect battery can result in
ignition or explosion of the battery.
Certaines batteries de secours contiennent du nickel et du cadmium. Ne les démontez
pas, ne les rechargez pas, ne les exposez ni au feu ni à l’eau. Ne les mettez pas en
court-circuit. Pour les mettre au rebut, conformez-vous à la réglementation en vigueur.
Lorsque vous remplacez la pile de sauvegarde ou celle de l’horloge temps réel, veillez
à n’utiliser que les modèles cités dans la liste de pièces détachées adéquate. Une
batterie ou une pile inappropriée risque de prendre feu ou d’exploser.
Die Bereitschaftsbatterie, die sich unter dem Diskettenlaufwerk befindet, kann
geringe Mengen Nickel und Cadmium enthalten. Sie darf nur durch die Verkaufsstelle
oder den IBM Kundendienst ausgetauscht werden. Sie darf nicht zerlegt,
wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden. Die
Batterie kann schwere Verbrennungen oder Verätzungen verursachen. Bei der
Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der
Bereitschafts-oder Systembatterie nur Batterien des Typs verwenden, der in der
Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder
Explosion führen.
Alcune batterie di riserva contengono una piccola quantità di nichel e cadmio. Non
smontarle, ricaricarle, gettarle nel fuoco o nell’acqua né cortocircuitarle. Smaltirle
secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni
locali). Quando si sostituisce la batteria dell’RTC (real time clock) o la batteria di
supporto, utilizzare soltanto i tipi inseriti nell’appropriato Catalogo parti. L’impiego di
una batteria non adatta potrebbe determinare l’incendio o l’esplosione della batteria
stessa.
Algunas baterías de reserva contienen una pequeña cantidad de níquel y cadmio. No
las desmonte, ni recargue, ni las eche al fuego o al agua ni las cortocircuite.
Deséchelas tal como dispone la normativa local. Utilice sólo baterías que se
encuentren en la lista de piezas. La utilización de una batería no apropiada puede
provocar la ignición o explosión de la misma.
6 MT0763
Safety notices
Safety notice 3
DANGER
The battery pack contains small amounts of nickel. Do not disassemble it, throw it
into fire or water, or short-circuit it. Dispose of the battery pack as required by local
ordinances or regulations. Use only the battery in the appropriate parts listing when
replacing the battery pack. Use of an incorrect battery can result in ignition or
explosion of the battery.
La batterie contient du nickel. Ne la démontez pas, ne l’exposez ni au feu ni à l’eau.
Ne la mettez pas en court-circuit. Pour la mettre au rebut, conformez-vous à la
réglementation en vigueur. Lorsque vous remplacez la batterie, veillez à n’utiliser que
les modèles cités dans la liste de pièces détachées adéquate. En effet, une batterie
inappropriée risque de prendre feu ou d’exploser.
Akkus enthalten geringe Mengen von Nickel. Sie dürfen nicht zerlegt,
wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden. Bei
der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen
der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist.
Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen.
La batteria contiene piccole quantità di nichel. Non smontarla, gettarla nel fuoco o
nell’acqua né cortocircuitarla. Smaltirla secondo la normativa in vigore (DPR 915/82,
successive disposizioni e disposizioni locali). Quando si sostituisce la batteria,
utilizzare soltanto i tipi inseriti nell’appropriato Catalogo parti. L’impiego di una
batteria non adatta potrebbe determinare l’incendio o l’esplosione della batteria stessa.
Las baterías contienen pequeñas cantidades de níquel. No las desmonte, ni recargue,
ni las eche al fuego o al agua ni las cortocircuite. Deséchelas tal como dispone la
normativa local. Utilice sólo baterías que se encuentren en la lista de piezas al
sustituir la batería. La utilización de una batería no apropiada puede provocar la
ignición o explosión de la misma.
Introduction 7
Safety notices
Safety notice 4
DANGER
The lithium battery can cause a fire, an explosion, or a severe burn. Do not recharge it,
remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate
it, or expose its cell contents to water. Dispose of the battery as required by local
ordinances or regulations. Use only the battery in the appropriate parts listing. Use of
an incorrect battery can result in ignition or explosion of the battery.
La pile de sauvegarde contient du lithium. Elle présente des risques d’incendie,
d’explosion ou de brûlures graves. Ne la rechargez pas, ne retirez pas son connecteur
polarisé et ne la démontez pas. Ne l’exposez pas à une temperature supérieure à 100°C,
ne la faites pas brûler et n’en exposez pas le contenu à l’eau. Mettez la pile au rebut
conformément à la réglementation en vigueur. Une pile inappropriée risque de
prendre feu ou d’exploser.
Die Systembatterie ist eine Lithiumbatterie. Sie kann sich entzünden, explodieren
oder schwere Verbrennungen hervorrufen. Batterien dieses Typs dürfen nicht
aufgeladen, zerlegt, über 100 C erhitzt oder verbrannt werden. Auch darf ihr Inhalt
nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte
Verbindungsstecker entfernt werden. Bei der Entsorgung die örtlichen Bestimmungen
für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien des Typs
verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien
kann zu Entzündung oder Explosion führen.
La batteria di supporto e una batteria al litio e puo incendiarsi, esplodere o procurare
gravi ustioni. Evitare di ricaricarla, smontarne il connettore polarizzato, smontarla,
riscaldarla ad una temperatura superiore ai 100 gradi centigradi, incendiarla o gettarla
in acqua. Smaltirla secondo la normativa in vigore (DPR 915/82, successive
disposizioni e disposizioni locali). L’impiego di una batteria non adatta potrebbe
determinare l’incendio o l’esplosione della batteria stessa.
La batería de repuesto es una batería de litio y puede provocar incendios, explosiones
o quemaduras graves. No la recargue, ni quite el conector polarizado, ni la desmonte,
ni caliente por encima de los 100°C (212°F), ni la incinere ni exponga el contenido de
sus celdas al agua. Deséchela tal como dispone la normativa local.
8 MT0763
Safety notices
Safety notice 5
If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your
hands, immediately wash the affected areas with water for at least 15 minutes. Seek
medical care if any symptoms from the fluid are present after washing.
Si le panneau d’affichage à cristaux liquides se brise et que vous recevez dans les yeux
ou sur les mains une partie du fluide, rincez-les abondamment pendant au moins quinze
minutes. Consultez un médecin si des symptômes persistent après le lavage.
Die Leuchtstoffröhre im LCD-Bildschirm enthält Quecksilber. Bei der Entsorgung die
örtlichen Bestimmungen für Sondermüll beachten. Der LCD-Bildschirm besteht aus Glas
und kann zerbrechen, wenn er unsachgemäß behandelt wird oder der Computer auf den
Boden fällt. Wenn der Bildschirm beschädigt ist und die darin befindliche Flüssigkeit in
Kontakt mit Haut und Augen gerät, sollten die betroffenen Stellen mindestens 15
Minuten mit Wasser abgespült und bei Beschwerden anschließend ein Arzt aufgesucht
werden.
Nel caso che caso l’LCD si dovesse rompere ed il liquido in esso contenuto entrasse in
contatto con gli occhi o le mani, lavare immediatamente le parti interessate con acqua
corrente per almeno 15 minuti; poi consultare un medico se i sintomi dovessero
permanere.
Si la LCD se rompe y el fluido de su interior entra en contacto con sus ojos o sus manos,
lave inmediatamente las áreas afectadas con agua durante 15 minutos como mínimo.
Obtenga atención medica si se presenta algún síntoma del fluido despues de lavarse.
Safety notice 6
DANGER
To avoid shock, do not remove the plastic cover that protects the lower part of the
inverter card.
Afin d’éviter tout risque de choc électrique, ne retirez pas le cache en plastique
protégeant la partie inférieure de la carte d’alimentation.
Aus Sicherheitsgründen die Kunststoffabdeckung, die den unteren Teil der
Spannungswandlerplatine umgibt, nicht entfernen.
Per evitare scosse elettriche, non rimuovere la copertura in plastica che avvolge la
parte inferiore della scheda invertitore.
Para evitar descargas, no quite la cubierta de plástico que rodea la parte baja de la
tarjeta invertida.
Introduction 9
Safety notices
Safety notice 7
DANGER
Though the main batteries have low voltage, a shorted or grounded battery can
produce enough current to burn personnel or combustible materials.
Bien que le voltage des batteries principales soit peu élevé, le court-circuit ou la mise
à la masse d’une batterie peut produire suffisamment de courant pour brûler des
matériaux combustibles ou causer des brûlures corporelles graves.
Obwohl Hauptbatterien eine niedrige Spannung haben, können sie doch bei
Kurzschluß oder Erdung genug Strom abgeben, um brennbare Materialien zu
entzünden oder Verletzungen bei Personen hervorzurufen.
Sebbene le batterie di alimentazione siano a basso voltaggio, una batteria in corto
circuito o a massa può fornire corrente sufficiente da bruciare materiali combustibili o
provocare ustioni ai tecnici di manutenzione.
Aunque las baterías principales tienen un voltaje bajo, una batería cortocircuitada o
con contacto a tierra puede producir la corriente suficiente como para quemar material
combustible o provocar quemaduras en el personal.
Safety notice 8
DANGER
Before removing any FRU, power off the computer, unplug all power cords from
electrical outlets, remove the battery pack, and then disconnect any interconnecting
cables.
Avant de retirer une unité remplaçable en clientèle, mettez le système hors tension,
débranchez tous les cordons d’alimentation des socles de prise de courant, retirez la
batterie et déconnectez tous les cordons d’interface.
Die Stromzufuhr muß abgeschaltet, alle Stromkabel aus der Steckdose gezogen, der
Akku entfernt und alle Verbindungskabel abgenommen sein, bevor eine FRU entfernt
wird.
Prima di rimuovere qualsiasi FRU, spegnere il sistema, scollegare dalle prese elettriche
tutti i cavi di alimentazione, rimuovere la batteria e poi scollegare i cavi di
interconnessione.
Antes de quitar una FRU, apague el sistema, desenchufe todos los cables de las tomas
de corriente eléctrica, quite la batería y, a continuación, desconecte cualquier cable de
conexión entre dispositivos.
10 MT0763
Safety information
The following section presents safety information with which you need to be
familiar before you service a Lenovo 3000 computer.
General safety
Follow these rules to ensure general safety:
v Observe goodhousekeepingintheareaofthemachinesduringandafter
Donotperformanyactionthatcauseshazardstothecustomer, or that makes
v
the equipment unsafe.
v Before youstartthemachine,makesurethatotherservicerepresentativesand
the customer’s personnel are not in a hazardous position.
v Place removedcoversandotherpartsinasafeplace,awayfromallpersonnel,
while you are servicing the machine.
v Keep yourtoolcaseawayfromwalkareassothatotherpeoplewillnottripover
it.
v Do notwearlooseclothingthatcanbetrappedinthemovingpartsofa
machine. Make sure that your sleeves are fastened or rolled up above your
elbows. If your hair is long, fasten it.
v Insert theendsofyournecktieorscarfinsideclothingorfastenitwitha
nonconductive clip, about 8 centimeters (3 inches) from the end.
v Do notwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyour
clothing.
Attention: Metal objectsaregoodelectricalconductors.
v Wear safetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,
attaching springs, using solvents, or working in any other conditions that might
be hazardous to your eyes.
v After service,reinstallallsafetyshields,guards,labels,andgroundwires.
Replace any safety device that is worn or defective.
v Reinstall all covers correctly before returning the machine to the customer.
v Fan louvers on the machine help to prevent overheating of internal components.
Do not obstruct fan louvers or cover them with labels or stickers.
Safety information
lift.
the strain from the muscles in your back. Do not attempt to lift any object that
weighs more than 16 kg (35 lb) or that you think is too heavy for you.
Electrical safety
Observe the following rules when working on electrical equipment.
Introduction 11
Safety information
Important
Use only approved tools and test equipment. Some hand tools have handles
covered with a soft material that does not insulate you when working with
live electrical currents.
Many customers have, near their equipment, rubber floor mats that contain
small conductive fibers to decrease electrostatic discharges. Do not use this
type of mat to protect yourself from electrical shock.
v Find theroomemergencypower-off(EPO)switch,disconnectingswitch,or
electrical outlet. If an electrical accident occurs, you can then operate the switch
or unplug the power cord quickly.
v Do notworkaloneunderhazardousconditionsornearequipmentthathas
hazardous voltages.
v Disconnect allpowerbefore:
– Performing a mechanical inspection
– Working near power supplies
– Removing or installing main units
unplug it, ask the customer to power-off the wall box that supplies power to the
machine, and to lock the wall box in the off position.
v If youneedtoworkonamachinethathasexposed electricalcircuits,observethe
following precautions:
– Ensure that another person, familiar with the power-off controls, is near you.
Attention: Another personmustbetheretoswitchoffthepower,if
necessary.
– Use only one hand when working with powered-on electrical equipment;
keep the other hand in your pocket or behind your back.
Attention: An electricalshockcanoccuronlywhenthereisacomplete
circuit. By observing the above rule, you may prevent a current from passing
through your body.
– When using testers, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on suitable rubber mats (obtained locally, if necessary) to insulate you
from grounds such as metal floor strips and machine frames.
12 MT0763
Observe the special safety precautions when you work with very high voltages;
Instructions for these precautions are in the safety sections of maintenance
information. Use extreme care when measuring high voltages.
v Regularly inspectandmaintainyourelectricalhandtoolsforsafeoperational
condition.
v Do not use worn or broken tools and testers.
v Never assume that power has been disconnected from a circuit. First, check that it
has been powered off.
v Always lookcarefullyforpossiblehazardsinyourworkarea.Examplesofthese
hazards are moist floors, nongrounded power extension cables, power surges,
and missing safety grounds.
v Do nottouchliveelectricalcircuitswiththereflectivesurfaceofaplasticdental
mirror. The surface is conductive; such touching can cause personal injury and
machine damage.
Safety information
v Do notservicethefollowingpartswith thepoweronwhentheyareremoved
from their normal operating places in a machine:
– Power supply units
– Pumps
– Blowers and fans
– Motor generators
and similar units. (This practice ensures correct grounding of the units.)
v If anelectricalaccidentoccurs:
– Use caution; do not become a victim yourself.
– Switch off power.
– Send another person to get medical aid.
Safety inspection guide
The purpose of this inspection guide is to assist you in identifying potentially
unsafe conditions. As each machine was designed and built, required safety items
were installed to protect users and service personnel from injury. This guide
addresses only those items. Yo u should use good judgment to identify potential
safety hazards due to attachment of non-Lenovo 3000 features or options not
covered by this inspection guide.
If any unsafe conditions are present, you must determine how serious the apparent
hazard could be and whether you can continue without first correcting the
problem.
Consider these conditions and the safety hazards they present:
v Electrical hazards,especiallyprimarypower(primaryvoltageontheframecan
cause serious or fatal electrical shock)
v Explosive hazards, such as a damaged CRT face or a bulging capacitor
v Mechanical hazards, such as loose or missing hardware
Handling devices that are sensitive to electrostatic discharge
Any computer part containing transistors or integrated circuits (ICs) should be
considered sensitive to electrostatic discharge (ESD.) ESD damage can occur when
there is a difference in charge between objects. Protect against ESD damage by
equalizing the charge so that the machine, the part, the work mat, and the person
handling the part are all at the same charge.
Notes
1.Useproduct-specificESDprocedures when they exceed the requirements
noted here.
2.MakesurethattheESDprotectivedevicesyouusehavebeencertified
(ISO 9000) as fully effective.
WhenhandlingESD-sensitiveparts:
v Keep the parts in protective packages until they are inserted into the product.
v Avoid contact with other people.
v Wear a grounded wrist strap against your skin to eliminate static on your body.
v Prevent the part from touching your clothing. Most clothing is insulative and
retains a charge even when you are wearing a wrist strap.
v Use theblacksideofagroundedworkmattoprovideastatic-freeworksurface.
The mat is especially useful when handling ESD-sensitive devices.
v Select agroundingsystem,suchasthoselistedbelow,toprovideprotectionthat
meets the specific service requirement.
Note
The use of a grounding system to guard against ESD damage is desirable
but not necessary.
– Attach the ESD ground clip to any frame ground, ground braid, or green-wire
ground.
– When working on a double-insulated or battery-operated system, use an ESD
common ground or reference point. Yo u can use coax or connector-outside
shells on these systems.
– Use the round ground prong of the ac plug on ac-operated computers.
Grounding requirements
Electrical grounding of the computer is required for operator safety and correct
system function. Proper grounding of the electrical outlet can be verified by a
certified electrician.
14 MT0763
Laser compliance statement
Some models of Lenovo 3000 computer are equipped from the factory with an
optical storage device such as a CD-ROM drive or a DVD-ROM drive. Such
devices are also sold separately as options. If one of these drives is installed, it is
certified in the U.S. to conform to the requirements of the Department of Health
and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J
for Class 1 laser products. Elsewhere, the drive is certified to conform to the
requirements of the International Electrotechnical Commission (IEC) 825 and
CENELEC EN 60 825 for Class 1 laser products.
If a CD-ROM drive, a DVD-ROM drive, or another laser device is installed, note
the following:
CAUTION:
Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
O uso de controles, ajustes ou desempenho de procedimentos diferentes daqueles aqui
especificados pode resultar em perigosa exposição à radiação.
Laser compliance statement
Pour éviter tout risque d’exposition au rayon laser, respectez les consignes de réglage
et d’utilisation des commandes, ainsi que les procédures décrites.
Werden Steuer- und Einstellelemente anders als hier festgesetzt verwendet, kann
gefährliche Laserstrahlung auftreten.
L’utilizzo di controlli, regolazioni o l’esecuzione di procedure diverse da quelle
specificate possono provocare l’esposizione a.
El uso de controles o ajustes o la ejecución de procedimientos distintos de los aquí
especificados puede provocar la exposición a radiaciones peligrosas.
Opening the CD-ROM drive, the DVD-ROM drive, or any other optical storage
device could result in exposure to hazardous laser radiation. There are no
serviceable parts inside those drives. Do not open.
Introduction 15
Laser compliance statement
A CD-ROM drive, a DVD-ROM drive, or any other storage device installed may
contain an embedded Class 3A or Class 3B laser diode. Note the following:
DANGER
Emits visible and invisible laser radiation when open. Do not stare into the beam, do
not view directly with optical instruments, and avoid direct exposure to the beam.
Radiação por raio laser ao abrir. Não olhe fixo no feixe de luz, não olhe diretamente
por meio de instrumentos óticos e evite exposição direta com o feixe de luz.
Rayonnement laser si carter ouvert. Évitez de fixer le faisceau, de le regarder
directement avec des instruments optiques, ou de vous exposer au rayon.
Laserstrahlung bei geöffnetem Gerät. Nicht direkt oder über optische Instrumente in
den Laserstrahl sehen und den Strahlungsbereich meiden.
Kinyitáskor lézersugár ! Ne nézzen bele se szabad szemmel, se optikai eszközökkel.
Kerülje a sugárnyalábbal való érintkezést !.
Aprendo l’unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo
direttamente con strumenti ottici e evitare l’esposizione diretta al fascio.
Radiación láser al abrir. No mire fijamente ni examine con instrumental óptico el haz
de luz. Evite la exposición directa al haz.
16 MT0763
General descriptions
Read this first
The descriptions in this chapter apply to any Lenovo 3000 model that has the
PC-Doctor
®
for DOS diagnostics program. Some descriptions might not apply to
your particular computer.
Before you go to the checkout guide, be sure to read this section.
Important notes
v Only certified trained personnel should service the computer.
v Before replacing any FRU, read the entire page on removing and
replacing FRUs.
v When you replace FRUs, use new nylon-coated screws.
v Be extremely careful during such write operations as copying, saving, or
formatting. Drives inthecomputerthatyouareservicingsequencemight
have been altered. If you select an incorrect drive, data or programs might
be overwritten.
vReplace aFRUonlywithanotherFRUofthecorrectmodel. When you
replace a FRU, make sure that the model of the machine and the FRU part
number are correct by referring to the FRU parts list.
v A FRUshouldnotbereplacedbecauseofasingle,unreproducible
failure. Single failures can occur for a variety of reasons that have nothing
to do with a hardware defect, such as cosmic radiation, electrostatic
discharge, or software errors. Consider replacing a FRU only when a
problem recurs. If you suspect that a FRU is defective, clear the error log
and run the test again. If the error does not recur, do not replace the FRU.
v Be careful not to replace a nondefective FRU.
What to do first
When you do return a FRU, you must include the following information in the
parts exchange form or parts return form that you attach to it:
During the warranty period, the customer may be responsible for repair costs if the
computer damage was caused by misuse, accident, modification, unsuitable
physical or operating environment, or improper maintenance by the customer.
Following is a list of some common items that are not covered under warranty and
some symptoms that might indicate that the system was subjected to stress beyond
normal use.
Before checking problems with the computer, determine whether the damage is
covered under the warranty by referring to the following list:
The following are not covered under warranty:
v LCD panelcrackedfromtheapplicationofexcessiveforceorfrombeing
dropped
v Scratched (cosmetic) parts
v Distortion, deformation, or discoloration of the cosmetic parts
v Plastic parts, latches, pins, or connectors that have been cracked or broken by
excessive force
v Damage caused by liquid spilled into the system
v Damage caused by the improper insertion of a PC Card or the installation of an
incompatible card
v Improper CD insertion or use of an optical drive
v Diskette drive damage caused by pressure on the diskette drive cover, foreign
material in the drive, or the insertion of a diskette with multiple labels
v Damaged or bent diskette eject button
v Fuses blown by attachment of a nonsupported device
v Forgotten computer password (making the computer unusable)
v Sticky keys caused by spilling a liquid onto the keyboard
v Use of an incorrect ac adapter on laptop products
The following symptoms might indicate damage caused by nonwarranted
activities:
v Missing parts might be a symptom of unauthorized service or modification.
v If the spindle of a hard disk drive becomes noisy, it may have been subjected to
excessive force, or dropped.
18 MT0763
Related service information
This section provides information about the following:
v “Service We b site”
v “Restoring the factory contents by using Product Recovery CDs”
v “Passwords” on page 20
v “Power management” on page 22
Service Web site
When the latest maintenance diskette and the system program service diskette
become available, they will be posted on http://www.lenovo.com/think/spm
Restoring the factory contents by using Product Recovery
CDs
When the hard disk drive is replaced because of a failure, no Product Recovery
program is on the new hard disk. In this case, you must use the recovery CD for
the computer. Order the recovery CD and the hard disk drive at the same time so
that you can recover the new hard disk drive with the pre-installed software when
they arrive. For information on which CD to order, see “Recovery CDs” on page
94.
Related service information
To install the factory contents by using Product Recovery CDs, do the following:
my hard drive to the original factory state and click Next.
d.Inthenextwindow, select I do not want to save any files and click Next.
e.Awarningappearsnottoturnoff the computer during the recovery
process. Click OK.
4.WhentheProductRecoverywindowopens,clickOK.
5.TheTerms and Conditions window appears, select I accept these terms and
conditions and then click OK.
6.AfterthefilesnecessaryfortheproductrecoveryarecopiedfromtheRescue
and Recovery Startup CD to the hard drive, the system restarts automatically
and boot back into Rescue and Recovery. Remove the CD and turn off the
computer.
7.Turn on the computer to continue the recovery process.
Rescue and Recovery CD. If you have a supplemental Rescue and Recovery
CD, click OK and insert the supplemental CD. If you do not have a
supplemental CD, click No.
OK. The second phase of the recovery process begins.
10.Whenallofthedatahasbeencopiedfrom the last Product Recovery CD in
the set, a message is displayed prompting you to restart the computer.
Remove the CD and then click Yes, then a message is displayed asking you to
continue the recovery process. Click Continue to restart your computer, then
the computer restarts and the third phase of the recovery process begins.
screen is displayed. Follow the instructions on the screen to complete the
Windows setup.
Passwords
As many as three passwords may be needed for any Lenovo 3000 computer: the
power-on password (POP), the hard-disk password (HDP), and the supervisor
password (SVP).
If any of these passwords has been set, a prompt for it appears on the screen
whenever the computer is turned on. The computer does not start until the
password is entered.
Exception: If onlyanSVPisinstalledorPasswordonBootisdisabledintheBIOS
®
Windows
Utility, the password prompt does not appear when the operating
system is booted.
been set. If it has, it can be used for access to the hard disk drive. If no master
HDP is available, neither Lenovo nor Lenovo authorized servicers provide any
services to reset either the user or the master HDP, or to recover data from the
hard disk drive. The hard disk drive can be replaced for a scheduled fee.
Supervisor password:
A supervisor password (SVP) protects the system information stored in the BIOS
Utility. The user must enter the SVP in order to get access to the BIOS Utility and
change the system configuration.
20 MT0763
Attention: If the SVP has been forgotten and cannot be made available to the
servicer, there is no service procedure to reset the password. The system board
must be replaced for a scheduled fee.
Related service information
How to remove the power-on password
To remove a POP that you have forgotten, do the following:
(A) If an SVP is not known by the servicer:
1.Turn off the computer.
2.Removethebatterypack.
For how to remove the battery pack, see “1010 Battery pack” on page 45.
3.Removethebackupbattery.
For how to remove the backup battery, see “1050 Backup battery” on page 49.
4.Turn on the computer and wait until the POST ends.
After the POST ends, the password prompt does not appear. The POP has been
removed.
5.Reinstallthebackupbatteryandthebatterypack.
(B) If an SVP is known by the servicer:
1.Turn on the computer; then, while the initial screen is displayed, press the
Lenovo Care
For some models, the BIOS menu marked *1 is UserPassword.
Note:
How to remove the hard-disk password
Attention: If Useronly mode isselectedandtheuserHDPhasbeenforgotten
and cannot be made available to the servicer, neither Lenovo nor Lenovo
authorized servicers provide any services to reset the user HDPs or to recover data
from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
To remove a user HDP that has been forgotten, when the SVP and the master HDP
are known, do the following:
1.Turn on the computer; then, while the initial screen is displayed, press the
Lenovo Care
8.Type the current master HDP in the Enter Current Password field. then leave
the Enter New Password field blank, and press Enter twice.
9.PressF10.
SM
button. The Rescue and Recovery
™
screen opens.
General descriptions 21
Related service information
10.SelectYesintheSetupConfigurationwindow.
Both user HDP and master HDP will have been removed.
Power management
Note: Power managementmodesarenotsupportedforAPMoperatingsystem.
To reduce power consumption, the computer has three power management modes:
screen blank, standby, and hibernation.
Screen blank mode
If the time set on the “Turn off monitor” timer in the operating system expires, the
LCD backlight turns off.
To end screen blank mode and resume normal operation, press any key.
Standby mode
When the computer enters standby mode, the following events occur in addition to
what occurs in screen blank mode:
v The LCD is powered off.
v The hard disk drive is powered off.
v The CPU stops.
To enter standby mode, press Fn+F4.
In certain circumstances, the computer goes into standby mode automatically:
v If a“suspendtime”hasbeensetonthetimer,andtheuserdoesnotdoany
operation with the keyboard, the hard disk, the parallel connector, or the
diskette drive within that time.
v If thebatteryindicatorblinksorange,indicatingthatthebatterypowerislow.
(Alternatively, if Hibernate when battery becomes low has been selected in the
“Power Management Properties” window, the computer goes into hibernation
mode.)
To cause the computer to return from standby mode and resume operation, do one
of the following:
v Press the Fn key.
v Open the LCD cover.
v Turn on the power switch.
Also, in the following event, the computer automatically returns from standby
mode and resumes operation:
v The timesetontheresumetimerelapses.
Note: The computerdoesnotacceptanyinputimmediatelyafteritenters
standby mode. Wait a few seconds before taking any action to reenter
operation mode.
22 MT0763
Hibernation mode
In hibernation mode, the following occurs:
v The system status, RAM, VRAM, and setup data are stored on the hard disk.
v The system is powered off.
Related service information
To cause the computer to enter hibernation mode, do any of the following:
v Press the Fn+F12 keys.
v If you are using the ACPI operating system and have defined one of the
following actions as the event that causes the system to go into hibernation
mode, perform that action.
– Closing the lid.
– Pressing the power button.
any operation with the keyboard, the hard disk drive, the parallel connector, or
the diskette drive within that time.
v If thetimerconditionsaresatisfiedinsuspendmode.
When the power is turned on, the computer returns from hibernation mode and
resumes operation. The hibernation file in the boot record on the hard disk drive is
read, and system status is restored from the hard disk drive.
General descriptions 23
Checkout guide
Checkout guide
Testing the computer
Use the following procedures as a guide in identifying and correcting problems
with the Lenovo 3000 computer.
Note: The diagnostictestsareintendedtotestonlyLenovo3000products.Theuse
of non-Lenovo 3000 products, prototype cards, or modified options can lead
to false indications of errors and invalid system responses.
2.Verify the symptoms. Tr y to re-create the failure by running the diagnostic test
or by repeating the operation.
The Lenovo 3000 computer has a test program called PC-Doctor for DOS (hereafter
called PC-Doctor.) Yo u can detect errors by running the diagnostics test included in
PC-Doctor. This section is an overview of the procedure. For details that depend
on model-unique functions, refer to “Product overview” on page 30.
For some possible configurations of the computer, PC-Doctor might not run
correctly. To avoid this problem, you need to initialize the computer setup by use
of the BIOS Utility before you run PC-Doctor. On the BIOS Utility screen, press F9,
Enter, F10, and then Enter.
Note: When youinitializethecomputerconfiguration,somedevicesaredisabled,
such as the serial port. If you test one of these devices, you will need to
enable it by using Configuration utility for DOS. The utility is available on
the following We b site: http://www.lenovo.com/support
Creating the PC-Doctor diagnostics diskette
To create the PC-Doctor disk from the Rescue and Recovery workspace , do as
follows:
1.EntertheRescueandRecoveryworkspacebypressingtheLenovoCare button
during POST.
5.Onceallthedisketteshavebeencreated,theLenovo3000computerwillreboot.
The user is asked to remove all diskettes from the drive, or to insert the first
diskette created if it is desired to run the diagnostics.
PC-Doctor can detect the following system information:
Hardware Info
v System Configuration
v Memory Contents
v Physical Disk Drives
v Logical Disk Drives
v VGA Information
v IDE Drive Info
v PCI Information
v PNPISA Info
v SMBIOS Info
v VESA LCD Info
v Hardware Events Log
Utility
v Run External Tests
v Surface Scan Hard Disk
v Benchmark System
v DOS Shell
v Tech Support Form
v Battery Rundown
v View Test Log
v Print Log
v Save Log
v Full Erase Hard Drive
v Quick Erase Hard Drive
PC-Doctor for Windows
This product is designed to help you troubleshoot and resolve problems related to
your computer. Select one of the categories listed below to display symptoms and
solutions:
v CHECK SYSTEM HEALTH
v SYSTEM AND DEVICE TESTS
v LENOVO TROUBLESHOOTING
v CENTER
v SYSTEM REPORTS
v UPDATES AND SUPPORT
To check whether the battery charges properly during operation, use a discharged
battery pack or a battery pack that has less than 50% of the total power remaining
when installed in the computer.
Perform operational charging. If the battery status indicator or icon does not turn
on, remove the battery pack and let it return to room temperature. Reinstall the
battery pack. If the charge indicator or icon still does not turn on, replace the
battery pack.
If the charge indicator still does not turn on, replace the system board. Then
reinstall the battery pack. If it is still not charged, go to the next section.
Checking the battery pack
Battery charging does not start until the Power Meter shows that less than 95% of
the total power remains; under this condition the battery pack can charge to 100%
of its capacity. This protects the battery pack from being overcharged or from
having a shortened life.
To check your battery, move your cursor to the Power Meter icon in the icon tray
of the Windows taskbar and wait for a moment (but do not click), and the
percentage of battery power remaining is displayed. To get detailed information
about the battery, double-click the Power Meter icon.
General descriptions 27
Checkout guide
Note: If thebatterypackbecomeshot,itmaynotbeabletocharge.Removeit
from the computer and leave it at room temperature for a while. After it
cools down, reinstall and recharge it.
v 512-MB DDR2-667 SDRAM SO-DIMM (PC2-5300) card × 1
v 1-GB DDR2-667 SDRAM SO-DIMM (PC2-5300) card × 1
(maximum
of2.0GB)
CMOS RAM v 242 bytes
Hard disk drive v 40 GB, 5400 rpm, 9.5 mm high, S ATA interface
v 60 GB, 5400 rpm, 9.5 mm high, S ATA interface
v 80 GB, 5400 rpm, 9.5 mm high, S ATA interface
v 100 GB, 5400 rpm, 9.5 mm high, S ATA interface
v 120 GB, 5400 rpm, 9.5 mm high, S ATA interface
30 MT0763
Supported
harddiskdrivesaredependonthemodel.
Opticaldrivev DVD/CD-RWcombodrive,12.7mmhigh
v DVD-RAM/RW drive, 12.7 mm high
(continued)
Product overview
Feature Description
I/Oportv 5-1DigitalMediaReader
v Fingerprint reader (some models)
v External monitor connector
v Stereo headphone jack
v Monaural microphone jack
v RJ11 connector
v RJ45 connector
v Universal serial bus (USB) connector × 3 (compatible with
USB 1.1 and 2.0)
v IEEE 1394connector
Internal modem v 56.6 Kbps
Audio v Built-in stereo speakers
v Software controlvolume
Ethernet (on the system
v 10/100 Ethernet
board)
Mini PCI adapter v Intel PRO Wireless 3945ABG Mini-PCI Express Adapter
v Broadcom 802.11ag WLAN PCI-E Mini Card
v ThinkPad 11a/b/g/n Wireless LAN Mini-PCI Express
Adapter
ExpressCard slot v ExpressCard (34 module, 54 module)
Bluetooth wireless (some
vBluetooth daughter card
models)
Modem v MDC-1.5, 56 kbps V.92
Touch pad Ye s
Battery v Li-ion battery (3 cells) 2.6 Ah
v Li-ion battery(6cells)2.6Ah
AC adapter v 65-watt (20V) slim type
Preinstalled operating
system
v Windows XP Professional
v Windows XP Home Edition
Lenovo 3000 V100 31
Product overview
Status indicators
The system status indicators show the status of the computer, as follows:
12435
Indicator Meaning
1 Caps lock
9876
Caps Lock mode is enabled. Yo u can enter all alphabetic
characters (A-Z) in uppercase without pressing the Shift key. To
enable or disable Caps Lock mode, press the CapsLk key.
2Num lock
The numeric keypad on the keyboard is enabled. To enable or
disable the keypad, press and hold the Fn key, and press the
NmLk key.
35-1 Digital
Media Reader
status
A card in the 5-1 Digital Media Reader is being used to read and
write data. When this indicator is blinking, do not put the
computer into standby mode, remove the card from the slot, or
turn off the computer.
write data. When this indicator is blinking, do not put the
computer into standby mode, remove the device from the bay, or
turn off the computer.
Note: Do notmovethesystemwhilethisindicatorison.Sudden
physical shock could cause drive errors.
5Power on
The computer is on and ready to use. This indicator stays lit
whenever the computer is on and is not lit when the computer is
in standby mode.
6Standby status Green:
The computer is in standby mode.
Blinking green:
The computer is entering standby mode or hibernation mode,
or is resuming normal operation.
32 MT0763
Product overview
Indicator Meaning
7Battery status Green:
The battery is charged between 80% to 100% of the capacity,
and being discharged between 0% to 80% of the capacity.
Blinking green:
The battery is charged between 20% to 80% of the capacity,
and being charged.
Orange:
The battery is charged between 5% and 20% of the capacity,
and being discharged.
Blinking orange (slow):
The battery is charged between 5% to 20% of the capacity,
and being charged.
Blinking orange (rapid):
The battery is charged between 0% to 5% of the capacity.
8Bluetooth status
R
Green:
Bluetooth wireless isoperational,andtheradiolinkisready
for use.
Blinking green:
Data is being transmitted.
9Wireless status Green:
The wireless feature (the IEEE 802.11 standard or the IEEE
802.11n) is on, and the radio link is ready for use.
Blinking green:
Data is being transmitted.
FRU tests
The following table shows the test for each FRU.
FRU Applicable test
Systemboard1. Diagnostics --> CPU/Coprocessor
The following table shows the function of each combination of Fn with a function
key.
Key combination Description
Fn+F1 Volume down.
Fn+F2 Volume up.
Fn+F3 Reserved.
Fn+F4 Put the computer in standby mode. To return to normal operation,
press the Fn key only, without pressing a function key.
Fn+F5 Enable or disable the built-in wireless networking features and the
Bluetooth features. IfyoupressFn+F5,alistofwirelessfeaturesis
displayed in the Wireless Radio Control window. Yo u can quickly
change the power state of each feature in the list.
Fn+F6 Reserved.
Fn+F7 Open the window for Choose Presentation or Display scheme. If you
press this combination of keys, a list of schemes is displayed in the
window. Yo u can quickly select a scheme in the list.
Fn+F8 Reserved.
Fn+F9 Reserved.
Fn+F10 Make the computer display less bright.
Fn+F11 Make the computer display brighter.
Fn+F12 Put the computer into hibernation mode. To return to normal operation,
press the power button.
Fn+Esc Mute the sound from the computer.
Fn+Insert Scroll Lock (ScrLk).
Fn+Delete Numeric Lock (NmLk)
Fn+PrtSc Has the same function as the SysRq key.
Fn+Pause Has the same function as the Break key.
Fn+PgUp Has the same function as the Home key.
Fn+PgDn Has the same function as the End key.
Fn+cursor keys These key combinations work with Windows Media Player. Fn+down
arrow key works for the Play or Pause button, Fn+up arrow key for the
Stop button, Fn+right arrow key for the Next Track button, and Fn+left
arrow key for the Previous Track button.
34 MT0763
Symptom-to-FRU index
The symptom-to-FRU index in this section lists symptoms and errors and their
possible causes. The most likely cause is listed first, in boldface type.
Note: Do theFRUreplacementorotheractionsinthesequenceshowninthe
column headed “FRU or action, in sequence.” If replacing a FRU does not
solve the problem, put the original part back in the computer. Do not
replace a nondefective FRU.
This index can also help you determine, during regular servicing, what FRUs are
likely to need to be replaced next.
A numeric error is displayed for each error detected in POST or system operation.
In the displays, n can be any number.
If no numeric code is displayed, check the narrative descriptions of symptoms. If
the symptom is not described there, go to “Intermittent problems” on page 40.
Note
For a device not supported by diagnostic codes in the Lenovo 3000 notebook
computers, see the manual for that device.
Symptom-to-FRU index
Numeric error codes
Symptom or error FRU or action, in sequence
0200
Failure Fixed Disk
1.Reseattheharddiskdrive.
2.LoadSetupDefaultsinBIOSSetup
Utility.
3.Harddiskdrive.
4.Systemboard.
021x
Keyboard error
0220
1.Keyboard.
2.Systemboard.
Load Setup Defaults in BIOS Setup Utility.
Monitor type does not match CMOS—Run
SETUP
0230
System board.
Shadow RAM Failed at offset:nnnn
0231
System RAM Failed at offset:nnnn
0232
Extended RAM Failed at offset:nnnn
0250
System
batteryisdead—Replaceandrun
SETUP
1.DIMM.
2.Systemboard.
1.DIMM.
2.Systemboard.
1.Chargethebackupbatteryformore
than 8 hours by connecting the ac
adapter.
2.ReplacethebackupbatteryandrunBIOS
Setup Utility to reset the time and date.
0251
System CMOS checksum bad—Default
configuration use
1.Chargethebackupbatteryformore
than 8 hours by connecting the ac
adapter.
2.ReplacethebackupbatteryandrunBIOS
Setup Utility to reset the time and date.
Lenovo 3000 V100 35
Symptom-to-FRU index
Symptom or error FRU or action, in sequence
0260
System timer error
0270
Real time clock error
0280
Previous boot incomplete— Default
configuration used
02F4
EISA
02F5
DMA test failed
02F6
Software NMI failed
02F7
Fail-safe timer NMI failed
CMOSnotwritable
1.Chargethebackupbatteryformore
than 8 hours by connecting the ac
adapter.
2.ReplacethebackupbatteryandrunBIOS
Setup Utility to reset the time and date.
3.Systemboard.
1.Chargethebackupbatteryformore
than 8 hours by connecting the ac
adapter.
2.ReplacethebackupbatteryandrunBIOS
Setup Utility to reset the time and date.
3.Systemboard.
1.Load“SetupDefault”inBIOSSetup
Utility.
2.DIMM.
3.Systemboard.
1.LoadSetupDefaultsinBIOSSetup
Utility.
2.Replacethebackupbattery.
3.Systemboard.
1.DIMM.
2.Systemboard.
1.DIMM.
2.Systemboard.
1.DIMM.
2.Systemboard.
36 MT0763
Symptom-to-FRU index
Error messages
Symptom or error FRU or action, in sequence
Unsupported memory. DIMM. Make sure to use supported
memory.
Device address conflict. 1.Load “Setup Defaults” in the BIOS
Three short beeps, pause, three more short
beeps, and one short beep.
1.DIMM.
2.Systemboard
One short beep, pause, three short beeps,
pause, three more short beeps, and one short
beep.
Only the cursor appears. Reinstall the operating system.
Four cycles of four short beeps and a blank
Systemboard (security chip)
screen.
Five short beeps and a blank screen. System board
No-beep symptoms
Symptom or error FRU or action, in sequence
No beep, power-on indicator on, LCD blank,
and no POST.
1.Makesurethateveryconnectoris
connected tightly and correctly.
2.DIMM.
3.Systemboard.
No beep, power-on indicator on, and LCD
blank during POST.
1.ReseatDIMM.
2.Systemboard.
The power-on password prompt appears. A power-on password or a supervisor
password is set. Type the password and
press Enter.
The hard-disk password prompt appears. A hard-disk password is set. Type the
password and press Enter.
38 MT0763
Symptom-to-FRU index
LCD-related symptoms
Important
The TFT LCD for the notebook computer contains many thin-film transistors
(TFTs). The presence of a small number of dots that are missing, discolored,
or always lighted is characteristic of TFT LCD technology, but excessive pixel
problems can cause viewing concerns. The LCD should be replaced if the
number of missing, discolored, or lighted dots in any background is:
vWXGA: 8 ormorebrightdots,8ormoredarkdots,oratotalof9ormore
v LCD backlight not working.
v LCD too dark.
v LCD brightness cannot be adjusted.
1.ReseattheLCDconnectors.
2.LCDassembly.
3.Systemboard.
v LCD contrast cannot be adjusted.
v LCD screen unreadable.
v Characters missing pixels.
v Screen abnormal.
v Wrong color displayed.
1.Seeimportantnotefor“LCD-related
symptoms.”
2.ReseatallLCDconnectors.
3.LCDassembly.
4.Systemboard.
Horizontal or vertical lines displayed on
LCDassembly.
LCD.
Lenovo 3000 V100 39
Symptom-to-FRU index
Intermittent problems
Intermittent system hang problems can be due to a variety of causes that have
nothing to do with a hardware defect, such as cosmic radiation, electrostatic
discharge, or software errors. FRU replacement should be considered only when a
problem recurs.
When analyzing an intermittent problem, do the following:
If the diagnostic tests did not identify the adapter or device that has failed, if
wrong devices are installed, or if the system simply is not operating, follow these
procedures to isolate the failing FRU (do not isolate FRUs that have no defects).
Verify that all attached devices are supported by the computer.
Verify that the power supply being used at the time of the failure is operating
correctly. (See “Power system checkout” on page 26.)
a.Non-Lenovo3000devices
b.Devicesattachedtotheportreplicator
c.Printer, mouse, and other external devices
d.Batterypack
e.Harddiskdrive
f.Externaldiskettedriveoropticaldrive
g.DIMM
h.Opticaldiskordisketteintheinternaldrive
i.PCCards
until you find the failing FRU.
replace a nondefective FRU):
a.Systemboard
b.LCDassembly
40 MT0763
FRU replacement notices
This section contains notices related to removing and replacing parts. Read this
section carefully before replacing any FRU.
Screw notices
Loose screws can cause a reliability problem. In the Lenovo 3000 computer, this
problem is addressed with special nylon-coated screws that have the following
characteristics:
v They maintain tight connections.
v They do not easily come loose, even with shock or vibration.
v They are harder to tighten.
v Each one should be used only once.
thefollowingwhenyouservicethismachine:
Do
v Keep thescrewkit(fortheP/N,see“Miscellaneousparts”onpage96)inyour
tool bag.
v Always use new screws.
v Use a torque screwdriver if you have one.
FRU replacement notices
Tighten
screwsasfollows:
v Plastic to plastic
Turn an additional 90 degrees after the screw head touches the surface of the
plastic part:
90 degrees more
(Cross-section)
v Logic card to plastic
Turn an additional 180 degrees after the screw head touches the surface of the
logic card:
180 degrees more
(Cross-section)
v Torque driver
If you have a torque driver, refer to the “Torque” column for each step.
v Make surethatyouusethecorrectscrew.Ifyouhaveatorquescrewdriver,
tighten all screws firmly to the torque shown in the table. Never use a screw
that you removed. Use a new one. Make sure that all of the screws are
tightened firmly.
v Ensure torquescrewdriversarecalibratedcorrectlyfollowingcountry
specifications.
Retaining serial numbers
This section includes the following descriptions:
v “Restoring theserialnumberofthesystemunit”onpage42
Lenovo 3000 V100 41
FRU replacement notices
v “Retaining the UUID”
v “Reading or writing the ECA information”
Restoring the serial number of the system unit
When the computer was manufactured, the EEPROM on the system board was
loaded with the serial numbers of the system and all major components. These
numbers need to remain the same throughout the life of the computer.
If you replace the system board, you must restore the serial number of the system
unit to its original value.
Before replacing the system board, save the original serial number by doing the
following:
The Universally Unique Identifier (UUID) is a 128-bit number uniquely assigned to
your computer at production and stored in the EEPROM of your system board.
The algorithm that generates the number is designed to provide unique IDs until
the year A.D. 3400. No two computers in the world have the same number.
When you replace the system board, you must set the UUID on the new system
board as follows:
A new UUID is created and written. If a valid UUID already exists, it is not
overwritten.
42 MT0763
Reading or writing the ECA information
Information on Engineering Change Announcements (ECA) are stored in the
EEPROM of the system board. The electronic storage of this information simplifies
the procedure to check if the ECA has been previously applied to a machine. The
machine does not need to be disassembled to check for the ECA application.
FRU replacement notices
To check what ECAs have been previously applied to the machine, use the ECA
Information Read/Write function on the CE Utility Diskette for Lenovo 3000
notebooks.
4.Toreadboxbuilddate,select5.ReadboxbuilddatefromEEPROM,and
follow the instruction on the screen.
After an ECA has been applied to the machine, the EEPROM must be updated to
reflect the ECA's application. Use the CE Utility Diskette for Lenovo 3000
notebooks to update the EEPROM.
Note: Only theECAnumberisstoredintheEEPROM.Themachinetypeofthe
ECA is assumed be the same as the machine type of the machine that had
the ECA applied to it.
4.Towriteboxbuilddate,select4.WriteboxbuilddatefromEEPROM,and
follow the instruction on the screen.
If the system board is being replaced, try to read the ECA information from the old
system board and transfer the information to the new system. If the system board
is inoperable, this will not be possible.
Lenovo 3000 V100 43
Removing and replacing a FRU
Removing and replacing a FRU
This section presents directions and drawings for use in removing and replacing a
FRU. Be sure to observe the following general rules:
1.Donottrytoserviceanycomputerunlessyouhavebeentrainedandcertified.
An untrained person runs the risk of damaging parts.
2.BeforereplacinganyFRU,review“FRUreplacement notices” on page 41.
Any such FRUs are listed at the top of the page. Remove them in the order in
which they are listed.
4.FollowthecorrectsequenceinthestepsforremovingtheFRU,asgiveninthe
drawings by the numbers in square callouts.
5.WhenturningascrewtoreplaceaFRU,turnitinthedirection as given by the
arrow in the drawing.
6.WhenremovingtheFRU,moveitinthedirection as given by the arrow in the
drawing.
7.ToputthenewFRUinplace,reversetheremovalprocedureandfollowany
notes that pertain to replacement. For information about connecting and
arranging internal cables, see “Locations” on page 81.
Before removing any FRU, turn off the computer, unplug all power cords from
electrical outlets, remove the battery pack, and then disconnect any interconnecting
cables.
Attention: After replacing a FRU, do not turn on the computer until you have
made sure that all screws, springs, and other small parts are in place and none are
loose inside the computer. Verify this by shaking the computer gently and listening
for rattling sounds. Metallic parts or metal flakes can cause electrical short circuits.
discharge. Before touching it, establish personal grounding by touching a ground
point with one hand or by using an electrostatic discharge (ESD) strap (P/N
6405959).
44 MT0763
Removing and replacing a FRU
1010 Battery pack
DANGER
Use only the battery specified in the parts list for your computer. Any other battery
could ignite or explode.
Unlock the battery release lever 1 and holding the battery release lever in the
unlocked position 2, remove the battery pack in the direction shown by arrow
3.
12
3
Lenovo 3000 V100 45
Removing and replacing a FRU
1020 Hard disk drive slot cover and hard disk drive
For access, remove this FRU:
v “1010 Batterypack”onpage45
Attention
vDo notdroptheharddiskdriveorapplyanyphysicalshocktoit. The
hard disk drive is sensitive to physical shock. Improper handling can cause
damage and permanent loss of data.
v Before removingthedrive,havetheusermakeabackupcopyofallthe
information on it if possible.
v Never removethedrivewhilethesystemisoperatingorisinsuspend
mode.
Note: Loosen thescrews1, butdonotremovethem.
2
(continued)
1
46 MT0763
Removing and replacing a FRU
3
4
5
Wheninstalling: Make surethattheharddiskdriveconnectorisattachedfirmly.
Lenovo 3000 V100 47
Removing and replacing a FRU
1030 DIMM slot cover
For access, remove this FRU:
v “1010 Batterypack”onpage45
Note: Loosen thescrews1, butdonotremovethem.
2
1
1040 DIMM
For access, remove these FRUs in order:
v “1010 Battery pack” on page 45
v “1030 DIMM slot cover”
1
2
1
48 MT0763
When installing: Insert the notched end of the DIMM into the socket. Press the
DIMM firmly, and pivot it until it snaps into the place. Make
sure that it is firmly fixed in the slot and does not move easily.
Removing and replacing a FRU
1050 Backup battery
DANGER
Use only the battery specified in the parts list for your computer. Any other battery
could ignite or explode.
For access, remove these FRUs in order:
v “1010 Battery pack” on page 45
v “1030 DIMM slot cover” on page 48
1
2
Wheninstalling: Make surethatthebatteryconnectorisattachedfirmly.
Lenovo 3000 V100 49
Removing and replacing a FRU
1060 PCI Express Mini Card slot cover and PCI Express Mini
Card for 802.11 a/b/g wireless LAN
For access, remove these FRUs in order:
v “1010 Batterypack”onpage45
Loosenthescrews 1, but do not remove them.
Note:
2
1
3
3
4
4
5
In step 3, unplug the jacks by using the removal tool antenna RF connector
(P/N: 08K7159) or pick the connectors with your fingers and gently unplug them
in direction of the arrow.
Step Screw (quantity) Color Torque
3M2 ×4mm,flat-head,nylon-coated(2)Silver0.245Nm
(2.5 kgfcm)
50 MT0763
When installing: Plug the gray cable into the jack labeled MAIN on the card, and
theblackcableintothejacklabeled AUX.
Removing and replacing a FRU
1070 PCI Express Mini Card slot cover and PCI Express Mini
Card 802.11 a/b/g/n wireless LAN
For access, remove these FRUs in order:
v “1010 Batterypack”onpage45
Loosenthescrews 1, but do not remove them.
Note:
2
1
3
3
4
4
5
In step 3, unplug the jacks by using the removal tool antenna RF connector
(P/N: 08K7159) or pick the connectors with your fingers and gently unplug them
in direction of the arrow.
Step Screw (quantity) Color Torque
3M2 ×4mm,flat-head,nylon-coated(2)Silver0.245Nm
(2.5 kgfcm)
Wheninstalling: Plug thegraycableintothejacklabeledTR1 on thecard,and
the black cable into the jack labeled TR2.
Lenovo 3000 V100 51
Removing and replacing a FRU
1080 Optical drive
For access, remove this FRU:
v “1010 Batterypack”onpage45
Remove the hinge cap L 3a and the hinge cap R 3b.
3b
3a
4
5
(continued)
5
5
Lenovo 3000 V100 57
Removing and replacing a FRU
Release the antenna cables from the cable guides of the frame. In step 6, take
care not to damage the cables when you pull out them from the guide hole.
Wheninstalling: Make surethattheLCDconnector5 isattachedfirmly.
(continued)
Lenovo 3000 V100 65
Removing and replacing a FRU
6
6
Wheninstalling: When youattachtheLCDunit,makesurethatyoudonotpinch
the antenna cable.
66 MT0763
Removing and replacing a FRU
1140 Heat sink assembly, CPU, MDC, ExpressCard slot, and
system board
For access, remove these FRUs, in order:
v “1010 Battery pack” on page 45
v “1020 Hard disk drive slot cover and hard disk drive” on page 46
v “1060 PCI Express Mini Card slot cover and PCI Express Mini Card for 802.11
a/b/g wireless LAN” on page 50
v “1070 PCIExpressMiniCardslotcoverandPCIExpressMiniCard802.11
a/b/g/n wireless LAN” on page 51
v “1030 DIMM slot cover” on page 48
v “1040 DIMM” on page 48
v “1080 Optical drive” on page 52
v “1090 Middle cover” on page 52
v “1100 Function board” on page 53
v “1110Keyboard” on page 54
v “1120 Hinge covers, keyboard bezel, 5-1 Digital Medial Reader card, BDC, and
fingerprint reader card” on page 56
v “1130 LCDunit”onpage64
Heatsinkassembly, CPU, MDC, and ExpressCard slot are attached to the
Turn over the system board, and disconnect the ExpressCard slot assembly.
2
Wheninstalling: Make surethattheconnectorisattachedfirmly,andthenfasten
the screws.
72 MT0763
Removing and replacing a FRU
1150 Fan and base cover (with speakers)
For access, remove these FRUs, in order:
v “1010 Battery pack” on page 45
v “1020 Hard disk drive slot cover and hard disk drive” on page 46
v “1060 PCI Express Mini Card slot cover and PCI Express Mini Card for 802.11
a/b/g wireless LAN” on page 50
v “1070 PCIExpressMiniCardslotcoverandPCIExpressMiniCard802.11
a/b/g/n wireless LAN” on page 51
v “1030 DIMM slot cover” on page 48
v “1040 DIMM” on page 48
v “1080 Optical drive” on page 52
v “1090 Middle cover” on page 52
v “1100 Function board” on page 53
v “1110Keyboard” on page 54
v “1120 Hinge covers, keyboard bezel, 5-1 Digital Medial Reader card, BDC, and
Wheninstalling: Make surethatthefanconnectorisattachedfirmly.
Lenovo 3000 V100 73
Removing and replacing a FRU
Note: Applying labels to the bottom cover
When you replace the base cover, you need to stick some labels on the new
base cover. Some of the labels have been shipped with the new base cover,
and some may need to be reused from the old base cover.
Following labels are the typical labels stuck on the bottom side of the
computer when it is shipped.
a Windows license label (COA)
b MAC label (802.11 a/b/g)
c MAC label (802.3)
d Homologation label
e Product label
f Serial number label
aa
f
c
b
d
e
For some models, you also need to apply one or two FCC labels or the other
types of labels. Check the old base cover; if it has one or two FCC labels or
the other types of labels, find duplicates of them in the package and apply
them to the new base cover.
74 MT0763
Removing and replacing a FRU
2010 LCD front bezel
For access, remove this FRU:
v “1010 Batterypack”onpage45
1
1
1
1
Step Screw cap Screw (quantity) Color Torque
1
M2.5 × 5 mm, flat-head,
nylon-coated (4)
Black 0.392 Nm
(4 kgfcm)
2
Lenovo 3000 V100 75
Removing and replacing a FRU
2020 Inverter card
For access, remove these FRUs in order:
v “1010 Battery pack” on page 45
v “2010 LCD front bezel” on page 75
1
1
2
4
3
Step Screw (quantity) Color Torque
1M2 ×4mm,flat-head,nylon-coated(2)Silver0.245Nm
(2.5 kgfcm)
Wheninstalling: Make surethatconnectors3 and4 areattachedfirmly.
When you remove the camera, do not hold that part to avoid the damage.
a
1
1
2
Step Screw (quantity) Color Torque
3
1M2 ×4mm,flat-head,nylon-coated(2)Silver0.245Nm
(2.5 kgfcm)
Wheninstalling: Make surethatconnectors2 isattachedfirmly.
Lenovo 3000 V100 77
Removing and replacing a FRU
2040 LCD panel, LCD cable, and hinges
For access, remove these FRUs in order:
v “1010 Battery pack” on page 45
v “1060 PCI Express Mini Card slot cover and PCI Express Mini Card for 802.11
a/b/g wireless LAN” on page 50
v “1070 PCIExpressMiniCardslotcoverandPCIExpressMiniCard802.11
a/b/g/n wireless LAN” on page 51
v “1090 Middle cover” on page 52
v “1110Keyboard” on page 54
v “1100 Function board” on page 53
v “1130 LCD unit” on page 64
v “2010 LCD front bezel” on page 75
v “2020 Inverter card” on page 76
Wheninstalling: Make surethatthecameraconnectorisattachedfirmly.
Remove the hinges from the LCD panel.
6
7
6
6
6
7
Step Screw (quantity) Color Torque
6M2 ×3mm,flat-head,nylon-coated(4)Silver0.245Nm
(2.5 kgfcm)
Remove the LCD cable assembly from the LCD panel.
8
Lenovo 3000 V100 79
Removing and replacing a FRU
2050 Wireless LAN antenna cables
For access, remove these FRUs in order:
v “1010 Battery pack” on page 45
v “1060 PCI Express Mini Card slot cover and PCI Express Mini Card for 802.11
a/b/g wireless LAN” on page 50
v “1070 PCIExpressMiniCardslotcoverandPCIExpressMiniCard802.11
a/b/g/n wireless LAN” on page 51
v “1090 Middle cover” on page 52
v “1110Keyboard” on page 54
v “1100 Function board” on page 53
v “1130 LCD unit” on page 64
v “2010 LCD front bezel” on page 75
v “2020 Inverter card” on page 76
v “2040 LCD panel, LCD cable, and hinges” on page 78
the wireless LAN antenna cable AUX or TR2, and gray cable is the
wireless LAN antenna cable MAIN or TR1.
80 MT0763
Locations
Front view
1 Integrated camera (for some models)
2 Power switch
3 Lenovo Care button
4 Instant on button
5 Volume control buttons
6 Keyboard
7 Fingerprint reader (for some models)
8 Touch pad
9 Touch pad buttons
10 System and power status indicators
11 ExpressCard slot
12 IEEE1394 connector
13 Stereo headphone jack
14 Microphone jack
15 External monitor connector
16 Universal serial bus (USB) connector
17 Security keyhole
18 System and power status indicators
Note: For thedescriptionofeachindicator,see“Statusindicators”onpage
32.
Locations
18
17
16
15
1
2
3
4
5
6
7
8
9
14
13
12
11
10
Lenovo 3000 V100 81
Locations
Rear view
1 USB connector
2 AC power connector
3 USB connector
4 RJ-45 (Ethernet) connector
5 RJ-11 (modem) connector
6 Optical drive
7 Wireless radio switch
8 5-1 Digital Media Reader
8
7
6
5
4
3
1
2
Bottom view
1 Battery pack latch
2 Battery pack
3 PCI Express Mini card slot
4 Memory card slot
5 Battery pack latch
6 Hard disk drive slot
7 System and power status indicators
8 Built-in stereo speakers
Note: For thedescriptionofeachindicator,see“Statusindicators”onpage
32.
3
2
1
5
4
6
7
8
82 MT0763
Parts list
Parts list
Overall
1
2
3
4
5
6
25
24
23
22
21
20
a
7
c
b
8
9
10
11
12
13
14
19
15
18
17
16
Lenovo 3000 V100 83
Parts list
v Each FRUisavailableforalltypesormodels,unlessspecifictypesormodelsare
specified.
v FRU partswithspecificmodelslistedanddescribedasxxU(whereUisan
example of a country designator) should be used for all models ending in U.
v FRU partswithspecificmodelslistedanddescribedas3Dx(where3Disan
example of a unique configuration) should be used for all of these models,
unless specific country designator is specified.
v A CRU(customerreplaceableunit)isidentifiedbyasingleasterisk(*)ortwo
asterisks (**) in the CRU ID column. An N in the CRU ID column means the
part is not a CRU. A single asterisk (*) means the part is a Tier 1 CRU; two
asterisks (**) means the part is a Tier 2 CRU.
v A RoHScompliantFRUisidentifiedbyanR.AnNintheRoHSIDcolumn
means the part is not a RoHS compliant FRU.
v FRUs markedwithOP areavailableasoptions.
No. FRU FRU no. RoHS
ID
CRU
ID
a - d See “Miscellaneousparts”onpage96.
1 LCD unit (see “LCD FRUs” on page 91.)
2 Hinge caps 41W6375 R N
3 Middle cover 41W6374 R N
4 Keyboard (see “Keyboard” on page 93.)
5 Launch board 41W1333 R N
6 Keyboard bezel assembly for no-fingerprint reader, with
41W6371 R N
touch pad
v 0763-33x, 59x,65x,69x,82x,83x,97x,99x,A3x,A5x,
English, U.S. (International, with a Euro symbol) 39T7383 39T7447
Finnish, Swedish 39T7360 39T7424
French, Canadian (058) 39T7355 39T7419
French, Canadian, Acnor 39T7354 39T7418
French, European 39T7358 39T7422
German 39T7356 39T7420
Greek 39T7375 39T7439
Hebrew 39T7370 39T7434
Hungarian 39T7374 39T7438
Iceland 42T3006 —
Italian 39T7363 39T7427
Japanese 39T7378 39T7442
Korean 39T7380 39T7444
Norwegian 39T7361 39T7425
Polish 39T7371 39T7435
Portuguese 39T7367 39T7431
Portuguese, Brazilian 39T7384 39T7448
Russian 39T7369 39T7433
Slovak 39T7377 39T7441
Slovenian 39T7376 39T7440
Spanish, European 39T7364 39T7428
Spanish, Latin American 39T7381 39T7445
Swiss 39T7366 39T7430
Thai 39T7382 39T7446
Turkish 39T7372 39T7436
Lenovo 3000 V100 93
Parts list
Recovery CDs
Windows XP Professional
Windows XP Professional is preinstalled as the operating system in the following
models:
v 0763-22x, 23x,27x,29x,43x,44x,46x,49x,84x,88x,89x,A3x,A6x,B3x,C4x,D5x,