Ibm 3000 N100 User Manual

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Lenovo 3000 N100 Service

and Troubleshooting Guid e

Includes:

v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer

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Lenovo 3000 N100 Service

and Troubleshooting Guid e

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Note

Before using this information and the product it supports, be sure to read the following:

v Safety and Warranty Guide included in the package with this publication.

v Appendix D, “Wireless related information,” on page 51 and Appendix E, “Notices,” on page 53.

v Lenovo 3000 Regulatory Notice included in the package with this publication.

First Edition (January 2006)

U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III).

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Read first . . . . . . . . . . . . .v

Chapter 1. Finding information . . . . .1

This guide and other publications . . . . .1

Finding information with the Lenovo Care

button . . . . . . . . . . . . . .2

Chapter 2. Caring for your computer . . .3

Chapter 3. Solving computer problems . .7

Frequently asked questions . . . . . . .8

Diagnosing problems . . . . . . . . .10

Troubleshooting . . . . . . . . . . .10

Error messages . . . . . . . . . .10

Errors without messages . . . . . . .13

A password problem . . . . . . . .14

A power switch problem . . . . . . .14

Keyboard problems . . . . . . . .15

A pointing device problem . . . . . .15

Standby or hibernation problems . . . .15

Computer screen problems . . . . . .17

Battery problems . . . . . . . . .19

Hard disk drive problems . . . . . .20

A startup problem . . . . . . . . .21

A fingerprint authentication problem . . .21

Read first

To prevent damage to the hard disk and subsequent data loss, before moving your computer, press Fn+F4 to put it in standby mode or turn it off. Make sure that the standby status indicator is on (is green) before moving the computer.

Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices.

Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag.

Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.

Avoid leaving the base of your computer in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging.

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vi Lenovo 3000 N100 Service and Troubleshooting Guide

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Chapter 1. Finding information

This guide and other publications

Setup Instructions

helps you to unpack your computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo.

This Service and Troubleshooting Guide

provides information about caring for your computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive help and information portal, called Lenovo Care™, preloaded on your computer.

Access Help

is a comprehensive online manual that provides answers to most of your questions about your computer, helps you to configure preloaded features and tools, or solve problems. To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help.

Lenovo Care

provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open Lenovo Care, press the Lenovo Care button on your keyboard. For more information about using the Lenovo Care button, see“Finding information with the Lenovo Care button” on page 2.

Safety and Warranty Guide

includes general safety instructions and complete Lenovo Statement of Limited Warranty.

Regulatory Notice

supplements this Guide. Read it before you use the wireless features of your computer. Your computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. Yo u are requested to install and use your computer in strict accordance with the local RF regulations.

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Finding information with the Lenovo Care button

The Lenovo Care button can help you in many situations when your computer is working normally, and even when it is not. Press the Lenovo Care button to open the Lenovo Care and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.

You can also use the Lenovo Care button to interrupt the startup sequence of your computer and start the ThinkVantage

™

Rescue and Recovery

™

workspace, which runs independently of the Windows operating system and is hidden from it.

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Chapter 2. Caring for your computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

Important tips:

Be careful about where and how you work

v Do not leave the base of your computer in contact with your lap or any

part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

v Place liquids away from your computer to avoid spills, and keep your

computer away from water (to avoid the danger of electrical shock).

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13 cm/5 in).

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or under the keyboard.

v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects

on your computer, display, or external devices.

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 135 degrees, as this might damage the computer hinge.

your computer properly

Carry

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v Be sure your computer is in standby or hibernation mode, or turned off,

before moving it. This will prevent damage to the hard disk drive and data loss.

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Caring for your computer

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

v Use a quality carrying case that provides adequate cushion and protection.

Do not pack your computer in a tightly packed suitcase or bag.

Handle storage media and drives properly

v If your computer comes with an optical drive such as CD, DVD, or

CD-RW/DVD drive, do not touch the surface of a disc or the lens on the tray.

v Wait until you hear the CD or DVD click into the center pivot of an optical

drive such as CD, DVD, or CD-RW/DVD drive before closing the tray.

v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive,

follow the instructions shipped with your hardware, and apply pressure only where needed on the device.

care in setting passwords

Take

v Remember your passwords. If you forget a supervisor or hard disk

password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive.

important tips

Other

v Your computer modem might use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged.

v Register your Lenovo products with Lenovo (refer to the We b page:

www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

v Only an authorized Lenovo notebook repair technician should disassemble

and repair your computer.

v Do not modify or tape the latches to keep the display open or closed.

v Take care not to turn your computer over while the ac adapter is plugged

in. This could break the adapter plug.

v Store your external and removable hard disk, diskette, CD, DVD, and

CD-RW/DVD drives in the appropriate containers or packaging when they are not being used.

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Caring for your computer

v Before you install any of the following devices, touch a metal table or a

grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device.

– PC Card

– Smart Card

– Memory Card, such as SD Card, Memory Stick, and MultiMedia Card

– Memory module

– PCI Express Mini Card

Cleaning

the cover of your computer

Occasionally clean your computer as follows:

1. Prepare a mixture of a gentle kitchen-use detergent (one that does not

contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent.

2. Absorb the diluted detergent into a sponge.

3. Squeeze excess liquid from the sponge.

4. Wipe the cover with the sponge, using a circular motion and taking care

not to let any excess liquid drip.

5. Wipe the surface to remove the detergent.

6. Rinse the sponge with clean running water.

7. Wipe the cover with the clean sponge.

8. Wipe the surface again with a dry, soft lint-free cloth.

9. Wait for the surface to dry completely and remove any cloth fibers from

the computer surface.

Cleaning

your computer keyboard

1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you

wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.

3. Allow to dry.

4. To remove any crumbs and dust from beneath the keys, you can use a

camera blower with a brush or cool air from a hair drier.

Note: Avoid spraying cleaner directly on the display or the keyboard.

Cleaning

your computer display

Chapter 2. Caring for your computer 5

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Caring for your computer

1. Gently wipe the display with a dry, soft lint-free cloth. If you see a

scratchlike mark on your display, it might be a stain transferred from the keyboard when the cover was pressed from the outside.

2. Wipe or dust the stain gently with a soft, dry cloth.

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50

mixture of isopropyl alcohol and water that does not contain impurities.

4. Wring out as much of the liquid as you can.

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

for the fingerprint reader

Care

The following actions could damage the fingerprint reader or cause it not to work properly:

v Scratching the surface of the reader with a hard, pointed object.

v Scraping the surface of the reader with your nail or anything hard.

v Using or touching the reader with a dirty finger.

you notice any of the following conditions, gently clean the surface of the

If reader with a dry, soft, lint-free cloth:

v The surface of the reader is dirty or stained.

v The surface of the reader is wet.

v The reader often fails to enroll or authenticate your fingerprint.

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Chapter 3. Solving computer problems

Frequently asked questions . . . . . . .8

Diagnosing problems . . . . . . . . .10

Troubleshooting . . . . . . . . . . .10

Error messages . . . . . . . . . .10

Errors without messages . . . . . . .13

A password problem . . . . . . . .14

A power switch problem . . . . . . .14

Keyboard problems . . . . . . . .15

A pointing device problem . . . . . .15

Standby or hibernation problems . . . .15

Computer screen problems . . . . . .17

Battery problems . . . . . . . . .19

Hard disk drive problems . . . . . .20

A startup problem . . . . . . . . .21

A fingerprint authentication problem . . .21

Frequently asked questions

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see “This guide and other publications” on page 1.

What safety precautions should I follow when using my computer?

See the separate Safety and Warranty Guide for detailed information about safety.

How can I prevent problems with my computer?

See “Read first” on page v, and also Chapter 2, “Caring for your computer,” on page 3 of this Guide. More tips can be found in the Preventing problems section of the Access Help.

What are the main hardware features of my new computer?

See the “Lenovo 3000 tour” section of the Access Help.

Where can I find the detailed specifications for my machine?

See www.lenovo.com/support

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

Refer to the Appendix B, “Customer Replaceable Units (CRUs),” on page 45 section of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components.

My computer is not operating properly.

Study the “Problem solving ” section of the Access Help. This Guide describes only problems that might prevent you from getting access to the online help system.

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How can I contact the Customer Support Center?

See Chapter 6, “Getting help and service,” on page 35 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 41.

Where can I find warranty information?

See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Warranty Information” on page 39.

Chapter 3. Solving computer problems 9

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Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor

1. Click Start.

2. Move the pointer to All Programs and then to PC-Doctor for Windows.

3. Click PC-Doctor.

4. Choose one of the tests from either Device Categories or Test Scripts.

Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

The System Test of the Test Scripts runs some tests of critical hardware

components, but it does not run all of the diagnostic tests in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the System Test have been run and that it has found no problems, consider running more of the tests in PC-Doctor for Windows.

Attention

for Windows. To run PC-Doctor for Windows, do as follows:

If you are preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician.

Troubleshooting

If you do not find your problem here, refer to Access Help, your on-board help system. The following section only describes problems that might prevent you from accessing this help system.

Error messages

The following is a list of the messages that the BIOS can display. Most of them occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured. Following the list are explanations of the messages and remedies for reported problems. If your system displays one of the messages marked below with an asterisk (*), write down the message and contact your marketing representative. If your system fails after you make changes in the Setup menus, reset the computer, enter Setup and install Setup defaults or correct the error.

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Solving computer problems

Code Message Description

0200 Failure Fixed Disk Fixed disk is not working or not configured properly. Check

to see if fixed disk is attached properly. Run Setup. Find out if the fixed-disk type is correctly identified.

0210 Stuck key Stuck key on keyboard.

0211 Keyboard error Keyboard not working.

0212* Keyboard Controller Failed Keyboard controller failed test. May require replacing

keyboard controller.

0213 Keyboard locked - Unlock

Unlock the system to proceed.

key switch

0220 Monitor type does not

Monitor type not correctly identified in Setup.

match CMOS - Run SETUP

0230* Shadow Ram Failed at

offset: nnnn

0231* System RAM Failed at

offset: nnnn

0232* Extended RAM Failed at

offset: nnnn

0250 System battery is

dead-Replace and run SETUP

Shadow RAM failed at offset nnnn of the 64k block at which the error was detected.

System RAM failed at offset nnnn of in the 64k block at which the error was detected.

Extended memory not working or not configured properly at offset nnnn.

The CMOS clock battery indicator shows the battery is dead. Charge the CMOS clock battery for more than 8 hours by connecting the ac adapter and run Setup to reconfigure the system.

0251 System CMOS checksum

bad - Default configuration use

System CMOS has been corrupted or modified incorrectly, perhaps by an application program that changes data stored in CMOS. The BIOS installed Default Setup Values. If you do not want these values, enter Setup and enter your own values. If the error persists, charge the system battery more than 8 hours by connecting the ac adapter, or contact your dealer.

0271 Check date and time

settings

0280 Previous boot incomplete -

Default configuration used

BIOS found date or time out of range and reset the Real

-Time Clock. May require setting legal date (1991-2099).

Previous POST did not complete successfully. POST loads default values and offers to run Setup. If the failure was caused by incorrect values and they are not corrected, the next boot will likely fail. On systems with control of wait states, improper Setup settings can also terminate POST and cause this error on the next boot. Run Setup and verify that the wait-state configuration is correct. This error is cleared the next time the system is booted.

0281 Memory Size found by

Memory size found by POST differed from CMOS.

POST differed from CMOS

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Solving computer problems

Code Message Description

02B0 02B1

02B2 Incorrect Drive A type -

02B3 Incorrect Drive B type - run

02D0 System cache error - Cache

02F0 CPU ID CPU socket number for Multi-Processor error.

02F4* EISA CMOS not writable ServerBIOS2 test error: Cannot write to EISA CMOS.

02F5* DMA Test Failed ServerBIOS2 test error: Cannot write to extended DMA

02F6* Software NMI Failed ServerBIOS2 test error: Cannot generate software NMI

02F7* Fail - Safe Timer NMI

N/A Device Address Conflict Address conflict for specified device.

N/A Allocation Error for :

N/A* Failing Bits: nnnn The hex number nnnn is a map of the bits at the RAM

N/A Invalid System

N/A I/OdeviceIRQconflictI/O

N/A One or more I2O Block

N/A Operating system not

Diskette drive A error Diskette drive B error

run SETUP

SETUP

disabled

Failed

device

Configuration Data

device IRQ conflict error.

Storage Devices were excluded from the Setup Boot menu

found

Drive A: or B: is present but fails the BIOS POST diskette tests. Check to see that the drive is defined with the proper diskette type in Setup and that the diskette drive is attached correctly.

Type of floppy drive A: not correctly identified in Setup.

Type of floppy drive B: not correctly identified in Setup.

RAM cache failed and BIOS disabled the cache. On older boards, check the cache jumpers. You may have to replace the cache. See your dealer. A disabled cache slows system performance considerably.

(Direct Memory Access) registers.

(Non-Maskable Interrupt).

ServerBIOS2 test error: Fail-Safe Timer takes too long.

Run ISA or EISA Configuration Utility to resolve resource conflict for the specified device.

address which failed the memory test. Each 1 (one) in the map indicates a failed bit. See errors 230, 231, or 232 above for offset address of the failure in System, Extended, or Shadow memory.

Problem with NVRAM (CMOS) data.

I/OdeviceIRQconflictI/O device IRQ conflict error.

There was not enough room in the IPL table to display all installed I2O block-storage devices.

Operating system cannot be located on either drive A: or drive C:. Enter Setup and see if fixed disk and drive A: are properly identified.

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Solving computer problems

Code Message Description

N/A* Parity Check 1 nnnn Parity error found in the system bus. BIOS attempts to

locate the address and display i on the screen. If it cannot locate the address, it displays ????. Parity is a method for checking errors in binary data. A parity error indicates that some data has been corrupted.

N/A* Parity Check 2 nn Parity error found in the I/O bus. BIOS attempts to locate

the address and display it on the screen. If it cannot locate the address, it displays ????.

N/A Press F1 to resume, F2 to

Setup, F3 for previous

Displayed after any recoverable error message. Press F1 to start the boot process or F2 to enter Setup and change the settings. Press F3 to display the previous screen (usually an initialization error of an Option ROM, i.e., an add-on card). Write down and follow the information shown on the screen.

Errors without messages

Problem:

When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up.

Note:

Solution:

→ If a user password is set, press any key to display the user password prompt, and then type the correct password and press Enter.

If the user password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing Fn+F11.

If the screen still remains blank, make sure that:

– The battery is installed correctly.

– The ac adapter is connected to the computer and the power cord is

– The computer power is on. (Turn on the power switch again for

If these items are properly set, and the screen remains blank, have the computer serviced.

If you are not sure whether you heard any beeps, turn off the

computer; then turn it on again, and listen again. If you are using an external monitor, refer to “Computer screen problems” on page

17.

plugged into a working electrical outlet.

confirmation.)

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Solving computer problems

Problem:

When I turn on the machine, nothing appears on the screen, but I hear two or more beeps.

Solution:

→ Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced.

Problem:

My screen goes blank while the computer is on.

Solution

→ Your screen saver or power management may be enabled. Touch the touch pad, or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation mode.

A password problem

Problem:

I forgot my password.

Solution

→ If you forgot your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled.

→ If you forgot your HDD password, Lenovo authorized servicer can not reset your password or recover data from the hard disk. Yo u must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

→ If you forget your supervisor password, Lenovo authorized servicer cannot reset your password. Yo u must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

A power switch problem

Problem:

The system does not respond, and you cannot turn off the computer.

Solution:

→ Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery.

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Solving computer problems

Keyboard problems

Problem:

A number appears when you type a letter.

Solution

→ The numeric lock function is on. To disable it, press and hold Fn; then press NmLk.

Problem:

All or some keys on the external numeric keypad do not work.

Solution

→ Make sure that the external numeric keypad is correctly connected to the computer.

A pointing device problem

Problem:

The mouse or the pointing device does not work.

Solution:

→ Make sure that the mouse or pointing-device cable is securely connected to the USB port.

For more information, see the manual supplied with the mouse

Note:

or pointing-device.

Standby or hibernation problems

Problem:

The computer enters standby mode unexpectedly.

Solution:

→ If the processor overheats, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Check the settings for standby mode.

Problem:

The computer enters standby mode (the standby indicator turns on) immediately after Power-on self-test (POST) (the standby indicator light turns on).

Solution:

→ Make sure that: – The battery is charged.

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Solving computer problems

– The operating temperature is within the acceptable range. Refer to

“Specifications” on page 50.

If the battery is charged and the temperature is within range, have the computer serviced.

Problem:

The "critical low-battery error" message appears, and the computer immediately turns off.

Solution:

→ The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one.

Problem:

When you press Fn to return from standby mode, the computer display remains blank.

Solution:

→ Check whether an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the computer display remains blank and output is not displayed. This restriction does not depend on the resolution value. Press Fn+F7 to bring up the computer display.

Note: If you are using the Fn+F7 key combination to apply a presentation

scheme, you will need to press Fn+F7 at least three times in three seconds to bring up the computer display.

Problem:

The computer does not return from standby mode, or the power and standby indicators stays on and the computer does not work.

Solution:

→ If the system does not return from standby mode, it may have entered standby or hibernation mode automatically because the battery is depleted. Check the standby indicator. – If the standby indicator is on, your computer is in standby mode.

Connect the ac adapter to the computer; then press Fn.

– If the standby indicator is off, your computer is in hibernation mode

or power-off state. Connect the ac adapter to the computer; then press power button to resume operation.

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Solving computer problems

If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery.

Problem:

Your computer does not enter standby or hibernation mode.

Solution:

→ Check whether any option has been selected that would disable your computer from entering standby or hibernation mode.

Problem:

The Fn+F12 key combination does not make the computer enter hibernation mode.

Solution:

→ The computer cannot enter hibernation mode:

– If you are using one of the communication PC Cards. To enter

hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot. Click the Safely Remove Hardware icon in the task bar.

– If the hibernation mode is not enabled. To enable it, do as follows:

1. Click Start.

2. Click the Control Panel and click Performance and maintenance.

3. Click Power options. Power options properties window opens, and

click the Hibernate tab.

4. Select the Enable hibernation check box.

5. Click OK.

You can enter hibernation mode by pressing Fn+F12 only if the

Note:

Lenovo PM driver has been installed on your computer.

Computer screen problems

Problem:

The screen is blank.

Solution:

→ Press Fn+F7 to bring up the image.

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Solving computer problems

Note: If you use the Fn+F7 key combination to apply a presentation

→ If you are using the ac adapter, or using the battery, and the battery status indicator is on (is green), press Fn+F11 to make the screen brighter.

→ If the standby status indicator is blinking, press Fn to resume from the standby mode.

→ If the problem persists, do the Solution in the problem below.

Problem:

The screen is unreadable or distorted.

Solution:

→ Make sure that: – The display device driver is installed correctly. – The screen resolution and color quality are correctly set. – The monitor type is correct.

To check these settings, do as follows:

Right-click the desktop to open the Display Properties window.

1. Click the Settings tab.

2. Check whether the screen resolution and color quality are correctly

set.

3. Click Advanced.

4. Click the Adapter tab.

5. Make sure that ″NVIDIA xxxxx″ or ″Intel xxxxx″ is shown in the

adapter information window.

scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

Note: The device driver name xxxxx depends on the video chip

that has been installed on your computer.

6. Click the Properties button. Check the ″Device status″ box and

make sure the device is working properly. If not, click the Troubleshoot button.

7. Click the Monitor tab.

8. Make sure the information is correct.

9. Click the Properties button. Check the ″Device status″ box and

make sure the device is working properly. If not, click the

Troubleshooter button.

Problem:

The screen stays on even after you turn off your computer.

Solution:

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Solving computer problems

→ Press and hold the power switch for 4 seconds or more to turn off your computer; then turn it on again.

Problem:

Missing, discolored, or bright dots appear on the screen every time you turn on your computer.

Solution:

→ This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.

Problem:

A message, “Unable to create overlay window,” appears when you try to start DVD playback.

get poor or no playback while running video playback, DVD

You playback, or game applications.

Solution

→ Do either of the following: – If you are using 32-bit color mode, change the color depth to 16-bit

mode.

– If you are using a desktop size of 1280×1024 or larger, reduce the

desktop size and the color depth.

Battery problems

Problem:

The battery cannot be fully charged by the power-off method in the standard charge time for your computer.

Solution:

→ The battery might be over-discharged. Do the following:

1. Turn off the computer.

2. Make sure that the over-discharged battery is in the computer.

3. Connect the ac adapter to the computer and let it charge.

If the battery cannot be fully charged in 24 hours, use a new battery.

Problem:

Your computer shuts down before the battery status indicator shows empty.

Chapter 3. Solving computer problems 19

Page 28

Solving computer problems

Your computer operates after the battery status indicator shows empty.

Solution:

→ Discharge and recharge the battery.

Problem:

The operating time for a fully charged battery is short.

Solution:

→ Discharge and recharge the battery. If your battery’s operating time is still short, use a new battery.

Problem:

The computer does not operate with a fully charged battery.

Solution:

→ The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

Problem

The battery does not charge.

Solution

→ You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced.

Hard disk drive problems

Problem:

The hard disk drive makes a rattling noise intermittently.

Solution:

→ The rattling noise might be heard when: – The hard disk drive starts accessing the data or when it stops. – You are carrying the hard disk drive. – You are carrying your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

Problem:

The hard disk drive does not work.

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Solving computer problems

Solution:

→ In the Boot menu in the BIOS Utility, make sure that the hard disk drive is included in the Boot Sequence correctly.

A startup problem

Problem:

The Microsoft

Solution:

→ Use the ThinkVantage Rescue and Recovery workspace to help solve or identify your problem. To open the ThinkVantage Rescue and Recovery workspace, do the following:

1. Turn off you PC for at least 5 seconds, then turn it on again.

2. Watch the screen carefully while your PC starts. While the initial

3. From the Rescue and Recovery workspace, you can do the

– Event Viewer enables you to view a log that contains information

– System Information enables you to see key hardware and software

– Warranty Status enables you to see when your warranty expires, the

– Help provides information about the various functions available in

– Restart closes the ThinkVantage Rescue and Recovery workspace

Windows operating system will not start.

screen is displayed, press the Lenovo Care button. The ThinkVantage Rescue and Recovery workspace opens.

following: – Rescue and Restore your files, folders, or backups. – Configure your system settings and passwords. – Communicate by using the internet and link to the support site. – Troubleshoot and diagnose problems using diagnostics.

the top panel of the ThinkVantage Rescue and Recovery

In workspace, you can click one of the following tabs to open other pages or exit the utility:

about events, or tasks, associated with Rescue and Recovery operations.

information about your computer. This information might be valuable when trying to diagnose problems.

the ThinkVantage Rescue and Recovery workspace.

and resumes the startup sequence that was interrupted.

A fingerprint authentication problem

Problem:

Your cannot register or authenticate your finger.

Solution

Chapter 3. Solving computer problems 21

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Solving computer problems

→ If your finger(s) have any of the following conditions, you may not be able to register or authenticate it:

– Your finger is wrinkled.

– Your finger is rough, dry or injured.

– Your finger is very dry.

– Your finger is stained with dirt, mud, or oil.

– The surface of your finger is very different from when you

– Your finger is wet.

– A finger is used that has not been enrolled.

To improve the situation, try the following:

– Clean or wipe your hands to remove any excess dirt or

– Enroll and use a different finger for authentication.

– If your hands are too dry, apply lotion to them.

Chapter 4. Recovery options

Introducing Rescue and Recovery

If Windows is not running properly, you may need to do the following:

v Get the current system information.

v Diagnose and troubleshoot a problem.

v Rescue a file from your Windows environment or restore backed-up files,

provided you have made backups by use of the ThinkVantage Rescue and Recovery program.

v Configure your computer.

this can be achieved from the ThinkVantage Rescue and Recovery

All workspace. To start ThinkVantage Rescue and Recovery, turn on the computer and while the initial screen is displayed press the Lenovo Care button. For more information about using Rescue and Recovery features, see the “Recovery overview” section of the Access Help.

Restoring factory contents

Instead of providing a recovery CD or a Windows Lenovo provides simpler methods of accomplishing the tasks typically associated with these CDs. The files and programs for these alternative methods are on your hard disk, which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version.

The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk. Although hidden, the backups in the partition consume hard disk space. Therefore, when checking the capacity of your hard disk according to Windows, you might note that the total capacity of the disk appears to be smaller than anticipated. This discrepancy is explained by the contents of the hidden partition.

The Product Recovery Program contained within this area enables you to restore the complete contents of your hard disk to the same state as it was when originally shipped from the factory.

Notes:

1. When you recover your system, you need to select the On position of the

wireless radio switch on the computer. If you forget to select the On

CD with your computer,

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Recovering pre-installed software

position of the wireless radio switch, your wireless network card will not be recognized, and the wireless card driver will not be included in your system.

2. The recovery process might take up to 2 hours.

To recover the hard disk to its original contents, do the following:

Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. However, before any data is overwritten, you will be given the opportunity to save one or more files to other media.

1. If possible, save all your files and shut down your operating system.

2. Turn off your computer for at least 5 seconds.

3. Turn on your computer. Watch the display carefully while your PC starts.

While the initial screen is displayed, press the Lenovo Care button. The ThinkVantage Rescue and Recovery workspace opens.

4. Click Restore your system, select Restore my hard drive to the original

factory state, and follow the instructions on the screen.

Recovering data

If you performed a backup operation using the Rescue and Recovery program, you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time. These backups might be stored on your hard disk, or a network drive, or on removable media, depending on the options you selected during the backup operation.

You can use either the Rescue and Recovery program or the ThinkVantage Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups. The ThinkVantage Rescue and Recovery workspace runs independently of the Windows operating system. Therefore, you can start it by pressing the Lenovo Care button when prompted during startup.

After the ThinkVantage Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows.

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Chapter 5. Upgrading and replacing devices

Replacing the battery

Important

Read Safety and Warranty Guide before replacing the battery.

1. Turn off the computer, or enter hibernation mode. Then disconnect the ac

adapter and all cables from the computer.

If you are using a PC Card, the computer might not be able to enter

Note:

hibernation mode. If this happens, turn off the computer.

2. Close the computer display, and turn the computer over.

3. Unlock the battery latch by sliding it to the unlocked position.

4. Unlock the battery latch 1 by sliding it to the unlocked position, and

while holding it in the position remove the battery 2.

5. Install a fully charged battery.

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Replacing the battery

6. Make sure that the battery latch is in the locked position.

7. Turn the computer over again. Connect the ac adapter and cables to the

computer.

Upgrading the hard disk drive

Important

Read Safety and Warranty Guide before replacing the hard disk drive.

You can increase the storage capacity of your computer by replacing the hard

disk drive with one of greater capacity. You can purchase a new hard disk drive from your Lenovo reseller or a marketing representative.

Notes:

1. Replace the hard disk drive only if you upgrade it or have it repaired. The

connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.

2. The ThinkVantage Rescue and Recovery workspace and the Product

Recovery program are not included on an optional hard disk drive.

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Upgrading the hard disk drive

Attention

Handling a hard disk drive

v Do not drop the drive or subject it to physical shocks. Put the drive on

a material, such as soft cloth, that absorbs the physical shock.

v Do not apply pressure to the cover of the drive.

v Do not touch the connector.

drive is very sensitive. Incorrect handling can cause damage and

The permanent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode.

To replace the hard disk drive, do the following:

1. Turn off the computer; then disconnect the ac adapter and all cables from

the computer.

2. Close the computer display, and turn the computer over.

3. Remove the battery.

4. Remove two screws 1, and remove the hard disk cover2.

5. Remove the hard disk drive by pulling out the tab.

Chapter 5. Upgrading and replacing devices 29

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Upgrading the hard disk drive

6. Insert a new hard disk drive into the hard disk drive bay, then firmly

install it.

7. Align the front side of the hard disk cover 1, reinstall the cover 2, and tighten the screws3.

30 Lenovo 3000 N100 Service and Troubleshooting Guide

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8. Reinstall the battery.

9. Turn the computer over again. Connect the ac adapter and cables to the

computer.

Replacing memory

Upgrading the hard disk drive

Important

Read Safety and Warranty Guide before replacing memory.

Increasing memory capacity is an effective way to make programs run faster.

You can increase the amount of memory in your computer by installing a double data rate (DDR) synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer. SO-DIMMs with different capacities are available.

Note: Use only the memory types supported by your computer. If you

incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer.

To install an SO-DIMM, do the following:

1. Touch a metal table or a grounded metal object. This action reduces any

static electricity in your body, that could damage the SO-DIMM. Do not touch the contact edge of the SO-DIMM.

2. Turn off the computer; then disconnect the ac adapter and all cables

from the computer.

3. Close the computer display, and turn the computer over.

Chapter 5. Upgrading and replacing devices 31

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Replacing memory

4. Remove the battery.

5. Loosen the screw 1 on the memory slot cover, and remove it 2.

6. If two SO-DIMMs are already installed in the memory slots, remove one

of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save it for future use.

7. Find the notch on the contact edge side of the SO-DIMM.

Attention: To avoid damaging the SO-DIMM, do not touch its contact

edge.

8. With the notched end of the SO-DIMM toward the contact edge side of

the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1, then press it firmly 2.

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Replacing memory

9. Pivot the SO-DIMM downward until it snaps into place.

10. Make sure that the card is firmly fixed in the slot and does not move

easily.

11. Align the front side of the memory slot cover 1, reinstall the cover 2, and tighten the screws3.

Attention: When you have added or upgraded an SO-DIMM, do not use your computer until you have closed the memory slot cover. Never use the computer with the cover open.

12. Reinstall the battery.

13. Turn the computer over again, and reconnect the ac adapter and cables to

the computer.

To make sure that the SO-DIMM is installed correctly, do as follows:

1. Turn the computer on.

2. While the initial screen is displayed, press F1. The BIOS Utility screen

opens. The ″Memory″ item shows the amount of memory you can utilize.

Chapter 5. Upgrading and replacing devices 33

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Replacing memory

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Chapter 6. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via We b download (connection charges may apply) or via CD-ROM. For more specific information and links, go to www.microsoft.com. For technical assistance with installation of, or questions related to, Service Packs for your preloaded Microsoft Windows product, refer to the Microsoft Product Support Services We b site at http://support.microsoft.com/directory/, or you can contact Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 41. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide We b has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://www.lenovo.com.

You can find support information for your Lenovo 3000 computer at www.lenovo.com/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is necessary to fix the problem.

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Getting help and service

v Lenovo hardware repair - If the problem is determined to be caused by

Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

following items are not covered:

The v Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted parts

Note: All warranted parts contain a 7-character identification in the format

v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs

determine if your machine is in warranty and when the warranty expires,

To go to www.lenovo.com/support, and click Warranty, then follow the instructions on the screen.

FRU XXXXXXX

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system

telephone numbers for your Customer Support Center location are

The located in the Worldwide telephone list section of this guide.

Telephone numbers are subject to change without notice. For the latest

Note:

list of Customer Support Center telephone numbers and hours of

36 Lenovo 3000 N100 Service and Troubleshooting Guide

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operation, visit the Support We b site at www.lenovo.com/suport. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

Getting help around the world

If you travel with your computer or relocate it to a country where your Lenovo machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.lenovo.com/support, click Warranty, and follow the instructions on the screen.

Getting help and service

Chapter 6. Getting help and service 37

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Getting help and service

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Appendix A. Warranty information

Warranty Information

This Appendix provides information regarding the warranty period and type of warranty service applicable to your Machine in your country or region. For the terms and conditions of the Statement of Limited Warranty that applies to your Machine, refer to Chapter 2, Warranty Information in the Safety and Warranty Guide included with your Machine.

Warranty Period

The warranty period may vary by country or region and is specified in the table below. NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China.

A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for:

a. parts and labor during the first year of the warranty period; and

b. parts only, on an exchange basis, in the second and third years of the warranty period. Your Service Provider will charge you for any labor provided in performance of the repair or replacement(s) in the second and third year of warranty period.

Machine Type Country or Region of Purchase Warranty period

0689 US, Canada, Mexico, Brazil,

Australia, Japan

Other Parts and Labor - 1 year

0768 US, Canada, Mexico, Brazil,

Australia, Japan

Other Parts and Labor - 1 year

Parts and Labor - 1 year Battery pack - 1 year

Battery pack - 1 year

Parts and Labor - 1 year Battery pack - 1 year

Battery pack - 1 year

Types of Warranty Service

6 1

7 1

6 1

7 1

Types of Warranty Service

If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are

Page 48

response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside your Service Provider’s normal service area, contact your local Service Provider representative or your reseller for country and location specific information.

1. Customer Replaceable Unit (″CRU″) Service

Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request. You may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement.

2. On-site Service

Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation. Yo u must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to a designated service center.

3. Courier or Depot Service *

You will disconnect the failing Machine for collection arranged by your Service Provider. A shipping container will be provided to you for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the Machine to your location. Yo u are responsible for its installation and verification.

4. Customer Carry-In or Mail-In Service

You will deliver or mail as your Service Provider specifies (prepaid unless specified otherwise) the failing Machine suitably packaged to a designated location. After the Machine has been repaired or exchanged, it will be made available for your collection or, for Mail-in Service, the Machine will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. You are responsible for the subsequent installation and verification of the Machine.

5. CRU and On-site Service

This type of Warranty Service is a combination of Type 1 and Type 2 (see above).

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6. CRU and Courier or Depot Service

This type of Warranty Service is a combination of Type 1 and Type 3 (see above).

7. CRU and Customer Carry-In or Mail-In Service

This type of Warranty Service is a combination of Type 1 and Type 4 (see above).

a 5, 6 or 7 type of warranty service is listed, your Service Provider

When will determine which type of warranty service is appropriate for the repair.

* This type of service is called Lenovo EasyServ or EasyServ in some countries.

To obtain warranty service contact a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below.

Worldwide telephone list

Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/support and click Support

phone list.

Country or Region Telephone Number

Africa Africa: +44 (0)1475-555-055

South Africa: +27-11-3028888 and 0800110756 Central Africa: Contact the nearest IBM Business Partner

Argentina 0800-666-0011 (Spanish)

Australia 131-426 (English)

Austria 01-24592-5901

01-211-454-610 (German)

Belgium 02-210-9820 (Dutch)

02-210-9800 (French) warranty service and support: 02-225-3611

Bolivia 0800-0189 (Spanish)

Brazil Sao Paulo region: (11) 3889-8986

Toll free outside Sao Paulo region: 0800-7014-815 (Brazilian Portuguese)

Canada 1-800-565-3344 (English, French)

In Toronto only call: 416-383-3344

Chile 800-224-488 (Spanish)

China 800-810-1818 (Mandarin)

Appendix A. Warranty information 41

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Country or Region Telephone Number

China (Hong Kong S.A.R.) Home PC: 852-2825-7799

Commercial PC: 852-8205-0333 Lenovo 3000 and WorkPad : 852-2825-6580 (Cantonese, English, Putonghua)

Colombia 1-800-912-3021 (Spanish)

Costa Rica 284-3911 (Spanish)

Lenovo Customer Support Center-toll free: 0-800-011-1029

Croatia 0800-0426

Cyprus +357-22-841100

Czech Republic +420-2-7213-1316

Denmark 4520-8200

warranty service and support: 7010-5150 (Danish)

Dominican Republic 566-4755

566-5161 ext. 8201 Toll Free within the Dominican Republic: 1-200-1929 (Spanish) Lenovo Customer Support Center-toll free: 1-866-434-2080

Ecuador 1-800-426911 (Spanish)

El Salvador 250-5696 (Spanish)

Lenovo Customer Support Center-toll free: 800-6264

Estonia +386-61-1796-699

Finland 09-459-6960

warranty service and support: +358-800-1-4260 (Finnish)

France 0238-557-450

warranty service and support: software 0810-631-020 hardware 0810-631-213 (French)

Germany 07032-15-49201

warranty service and support: 01805-25-35-58 (German)

Greece +30-210-680-1700

Guatemala 335-8490 (Spanish)

Honduras Tegucigalpa & San Pedro Sula: 232-4222

San Pedro Sula: 552-2234 (Spanish)

Hungary +36-1-382-5720

India 1600-44-6666

Alternate Toll Free: +91-80-2678-8940 (English)

Indonesia 800-140-3555

+62-21-251-2955 (Bahasa, Indonesian, English)

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Country or Region Telephone Number

Ireland 01-815-9202

warranty service and support: 01-881-1444 (English)

Israel +972-3-531-3900 (Hebrew)

+972-3-531-3900 (English)

Italy 02-7031-6101

warranty service and support: 39-800-820094(Italian)

Japan

PC Products:

Toll free: 0120-20-5550 For International: +81-46-266-4716

The above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer. Please ask for ″English support please,″ and your call will be transferred to an English speaking operator.

PC Software: 0120-558-695 Overseas calls: +81-44-200-8666 (Japanese)

Korea 1588-5801 (Korean)

Latvia +386-61-1796-699

Lithuania +386-61-1796-699

Luxembourg +352-298-977-5063 (French)

Malaysia 1800-88-8558 (English, Bahasa, Melayu)

Malta +356-23-4175

Mexico 001-866-434-2080 (Spanish)

Middle East +44 (0)1475-555-055

Netherlands +31-20-514-5770 (Dutch)

New Zealand 0800-733-222 (English)

Nicaragua 255-6658 (Spanish)

Norway 6681-1100

warranty service and support: 8152-1550 (Norwegian)

Panama 206-6047 (Spanish)

Lenovo Customer Support Center-toll free: 001-866-434-2080

Peru 0-800-50-866 (Spanish)

Philippines 1800-1888-1426 (English)

+63-2-995-8420 (Philipino)

Appendix A. Warranty information 43

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Country or Region Telephone Number

Poland +48-22-878-6999

Portugal +351-21-892-7147 (Portuguese)

Romania +4-021-224-4015

Russian Federation +7-095-940-2000 (Russian)

Singapore 1800-3172-888 (English, Bahasa, Melayu)

Slovakia +421-2-4954-1217

Slovenia +386-1-4796-699

Spain 91-714-7983

91-397-6503 (Spanish)

Sri Lanka +94-11-2448-442 (English)

Sweden 08-477-4420

warranty service and support: 077-117-1040 (Swedish)

Switzerland 058-333-0900

warranty service and support: 0800-55-54-54 (German, French, Italian)

Taiwan 886-2-8723-9799 (Mandarin)

Thailand 1-800-299-229 (Thai)

Turkey 00800-4463-2041 (Turkish)

United Kingdom 01475-555-055

warranty service and support: software 08457-151-516 hardware 08705-500-900 (English)

United States 1-800-426-7378

(English)

Uruguay 000-411-005-6649 (Spanish)

Venezuela 0-800-100-2011 (Spanish)

Vietnam For northern area and Hanoi: 84-4-843-6675

For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese)

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Appendix B. Customer Replaceable Units (CRUs)

For your computer, the following parts are designated Customer Replaceable Unit (CRU) parts.

Listed below are the CRUs and the documentation where removal/replacement instructions are located.

Service and Troubleshooting Guide

Setup Instructions

Access Help

Online Hardware Maintenance Manual

Tier 1 CRUs

Battery X X X

Hard disk drive X X X

Optical drive X X

AC adapter and

power cord

Tier 2 CRUs

Memory

X X X

(standard)

PCI Express Mini

X X

Card

You can find instructions for replacing CRUs in Access Help. To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help

If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following additional resources:

v The Online Hardware Maintenance Manual available from the Support Web

site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video

v The Customer Support Center. For the telephone number of the Support

Center for your country or region, see “Worldwide telephone list” on page

41.

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46 Lenovo 3000 N100 Service and Troubleshooting Guide

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Appendix C. Overview of your computer

Your computer at a glance

Front view

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Your computer at a glance

Rear view

48 Lenovo 3000 N100 Service and Troubleshooting Guide

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Features

Processor

v See the system properties of you computer. You can do this as follows:

right-click the My computer icon on your desktop, from the pull down menu select Properties.

Memory

v Double data rate (DDR) synchronous dynamic random access memory

(DRAM) II

Storage

device

v 2.5-inch hard disk drive

Display

color display uses TFT technology:

The

v Size: 15.4 inch or 14.1 inch, depending on the model v Resolution:

– LCD: Up to 1680-by-1050, depending on the model – External monitor: Up to 2048-by-1536

Brightness control

v v Integrated camera (on some models)

Keyboard

v Fingerprint reader (on some models) v 84-key, 85-key, or 89-key v Touchpad v Fn key function v Lenovo Care button v Volume control buttons

External

interface

v External-monitor connector v S-Video connector v PC Card slot (Type II PC Card) v Stereo headphone jack v Microphone jack v 4 Universal Serial Bus (USB) connectors v RJ11 telephone connector v RJ45 Ethernet connector v IEEE1394 (on some models) v Digital media reader slot v Wireless radio switch v Optical drive v Integrated wireless LAN feature (on some models) v Integrated Bluetooth feature (on some models)

Appendix C. Overview of your computer 49

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Specifications

Size

v 14 inch display model

– Width: 339 mm – Depth: 257 mm – Height: 30.0 to 37.4 mm

15 inch display model

– Width: 363 mm – Depth: 264 mm – Height: 31.0 to 38.4 mm

Environment

v Maximum altitude without pressurization: 3048 m (10000 ft) v Temperature

– At altitudes up to 2438 m (8000 ft)

- Operating with no diskette: 5° to 35°C (41° to 95°F)

- Operating with a diskette: 10° to 35°C (50° to 95°F)

- Not operating: 5° to 43°C (41° to 109°F)

– At altitudes above 2438 m (8000 ft)

- Maximum operating temperature, 31.3°C (88° F)

When you charge the battery pack, its temperature must be at least

Note:

10°C (50°F).

v Relative humidity:

– Operating with no disc in the drive: 8% to 95% – Operating with a disc in the drive: 8% to 80%

Heat output

v 90 W (307 Btu/hour) maximum for Discrete Graphics Models v 65 W (222 Btu/hour) maximum for Integrated Graphics Models

Power source (ac adapter)

v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz

Battery pack

v Lithium-ion (Li-Ion) battery pack

– Nominal voltage: 10.8 V dc – Capacity: 4.4 AH or 6.6 AH, depending on the model

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Appendix D. Wireless related information

Wireless interoperability

Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to:

v The IEEE 802.11a/b/g Standard on Wireless LANs, as defined and

approved by the Institute of Electrical and Electronics Engineers.

v The Wireless Fidelity (WiFi) certification as defined by the Wi-Fi Alliance.

Bluetooth

Daughter Card is designed to be interoperable with any Bluetooth

product that is compliant to Bluetooth Specification 2.0 + EDR as defined by the Bluetooth SIG. Following profiles are supported by Bluetooth Daughter Card:

v Generic Access v Service Discovery v Serial Port v Dial-up Networking v FAX v LAN Access using PPP v Personal Area Network v Generic Object Exchange v Generic Object Push v File Transfer v Synchronization v Audio Gateway v Headset v Printer v Human Interface Devices (Keyboard/Mouse) v Basic Image v Handsfree v AV

Usage environment and your health

Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card emits radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones.

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Because Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

In some situation or environment, the use of Wireless LAN PCI Express Mini Card or Bluetooth Daughter Card may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include:

v Using the integrated wireless cards on board of airplanes, or in hospitals

v In any other environment where the risk of interference to other devices or

services is perceived or identified as harmful.

you are uncertain of the policy that applies on the use of wireless devices in

If a specific organization (e.g. airport or hospital), you are encouraged to ask for authorization to use Wireless LAN PCI Express Mini Card or Bluetooth Daughter Card prior to turning on the computer.

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Appendix E. Notices

Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc. 500 Park Offices Drive, Hwy. 54 Research Triangle Park, NC 27709 U.S.A. Attention: Lenovo Director of Licensing

LENOVO

GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or

Page 62

indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo We b sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Television output notice

The following notice applies to models that have the factory-installed television-output feature.

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

Electronic emissions notices

The following information refers to Lenovo 3000 N100, machine type 0689 and

0768.

Federal Communications Commission (FCC) Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, used, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

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However, there is no guarantee the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna.

v Increase the separation between the equipment and receiver.

v Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

v Consult an authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible party:

Lenovo (United States) Inc. One Manhattanville Road Purchase, New York 10577 Telephone: (919) 254-0532

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility

Appendix E. Notices 55

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for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-Lenovo option cards.

This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.

Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.

Environmental notices for Japan

If you are a company employee and need to dispose of a Lenovo computer that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. The computer is categorized as industrial waste. It should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, IBM Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers. For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/service/recycle/

Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers by the manufacturer was begun on October 1, 2003. For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/service/recycle/personal.html

Disposing of a Lenovo computer component containing heavy metal

The printed circuit board of a Lenovo computer contains heavy metal. (Soldering with lead is used on the printed circuit board.) To properly dispose of the disused printed circuit board, follow the instructions in Collecting and recycling a disused Lenovo computer.

If you use a Lenovo computer at home and need to dispose of a lithium battery, you must comply with local ordinances and regulations.

Handling a disused Lenovo battery pack

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Your Lenovo computer has a lithium ion battery pack or a nickel metal hydride battery pack. If you are a company Lenovo computer user and need to dispose of a battery pack, contact the proper person in Lenovo sales, service, or marketing, and follow that person’s instructions. For details, visit the IBM Japan We b site at www.ibm.com/jp/pc/environment/recycle/battery/

If you use a Lenovo computer at home and need to dispose of a battery pack, you must comply with local ordinances and regulations.

Important information for the European Directive 2002/96/EC

Notice : This mark applies only to countries within the European Union (EU) and Norway. This appliance is labelled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive.

Remarque : Cette étiquette concerne uniquement les pays de l’Union européenne et la Norvège. Cet appareil porte une étiquette liée aux dispositions de la Directive 2002/96/CE du Conseil Européen relative aux déchets d’équipements électriques et électroniques (DEEE). Cette directive détermine les dispositions générales, applicables dans l’Union européenne, pour la récupération et le recyclage des équipements utilisés. Cette étiquette est apposée à différents produits pour signaler qu’ils ne doivent pas être jetés mais récupérés, selon les dispositions énoncées dans la directive.

Appendix E. Notices 57

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IBM Lotus Software Offer

About the offer: As a qualifying Lenovo computer customer, you are receiving a single, limited license for the Lotus Notes a single license for the Lotus SmartSuite to install and use this software on your new Lenovo computer using one of the following options:

v Media for this software is not included in this offer. If you do not

already have the appropriate Lotus Notes Client or Lotus SmartSuite software media, you can order a CD and install the software onto your

computer. For more information, see “To order a CD” on page 59.

v If you already have a licensed copy of the software, you are entitled to

make and use one additional copy of the software you have.

About IBM Lotus Notes: With your standalone, limited use Notes client, you can integrate your most valuable messaging, collaborative and personal information management (PIM) resources —like e-mail, calendar, to-do list — allowing you to access them while connected to or disconnected from your network. The standalone license does not include the right to access any IBM Lotus Domino servers; however this stand-alone license may be upgraded to a full Notes license at a reduced price. For more information visit http://www.lotus.com/notes.

software. These licenses entitle you

“standalone” client and

About IBM Lotus SmartSuite: Lotus SmartSuite contains powerful applications with timesaving features that give you a head start on your work and guide you through individual tasks.

v Lotus Wo rd Pro v Lotus 1-2-3 v Lotus Freelance Graphics v Lotus Approach v Lotus Organizer v Lotus FastSite

– Word Processor

– Spreadsheet

– Database

– Time, Contact, and Information Manager

– Web Publisher

– Presentation Graphics

v Lotus SmartCenter – Internet Information Manager

Customer

Support: For support information and phone numbers to help with

initial installation of software, visit http://www.lenovo.com/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport.

International Program License Agreement:The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes

58 Lenovo 3000 N100 Service and Troubleshooting Guide

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acceptance of the terms of this Offer and the IPLA. For further information regarding the IBM IPLA, visit http://www.ibm.com/software/sla/sladb.nsf. These programs are not for resale.

Proof of Entitlement: The proof of purchase for your qualifying Lenovo computer, as well as this Offer document, should be retained as your proof of entitlement.

Purchasing Upgrades, Additional Licenses and Technical Support

Software upgrades and technical support are available for a fee through IBM’s Passport Advantage licenses for Notes, SmartSuite, or other Lotus

Program. For information about purchasing additional

products, visit

http://www.ibm.com or http://www.lotus.com/passport.

To order a CD:

Important: Pursuant to this Offer, you may order one CD media per license.

You will need to provide the 7 digit serial number of the new Lenovo computer that you purchased. The CD is provided at no charge; however, applicable shipping, duties and taxes may be imposed by local jurisdictions. Please allow 10 to 20 business days from receipt of your request for delivery.

–In U. S. Or Canada:

Call 800-690-3899

–In Latin American Countries:

Via the Internet: http://smartsuite.modusmedia.com Mail address:

IBM - Lotus Notes and SmartSuite Program Modus Media International 501 Innovation Avenue Morrisville, NC, USA 27560

Fax: 919-405-4495

To inquire about an order, contact:

smartsuite_ibm@modusmedia.com

–In European Countries:

Via the Internet: http://ibm.modusmedia.co.uk Mail address:

IBM - Lotus Notes and SmartSuite Program P.O. Box 3118 Cumbernauld, Scotland, G68 9JX

To inquire about an order, contact:

ibm_smartsuite@modusmedia.com

–In Asia Pacific Countries:

Via the Internet: http://smartsuite.modusmedia.com Mail address:

IBM - Lotus Notes and SmartSuite Program Modus Media International

Appendix E. Notices 59

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Trademarks

eFulfillment Solution Center 750 Chai Chee Road #03-10/14, Technopark at Chai Chee, Singapore 469000

Fax: +65 6448 5830

To inquire about an order, contact:

Smartsuiteapac@modusmedia.com

The following terms are trademarks of Lenovo in the United States, other countries, or both:

Lenovo Lenovo Care Rescue and Recovery ThinkVantage

The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both:

IBM Lotus Lotus 1-2-3 Lotus Approach Lotus FastSite Lotus Freelance Graphics Lotus Notes Lotus Organizer Lotus SmartCenter Lotus SmartSuite Lotus Word Pro

Microsoft, and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/sites/corporate/tradmarx.htm)

Other company, product, or service names may be trademarks or service marks of others.

60 Lenovo 3000 N100 Service and Troubleshooting Guide

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Index

Access Help 1, 8, 10, 25, 45

battery

problems

replacing 27 boot priority order list 22 built-in wireless networking card

problem 23

carrying the computer 3 CD playback problem 22 cleaning the computer 7 computer lock 22 computer screen 17 Customer Replaceable Unit (CRU)

parts list 45

diagnosing problems 10

environment 3 error messages 10 errors without messages 13

features 49 fingerprint reader 49

authentication problems 21

care 6 front view 47

hard disk

problems

upgrading 28, 31 help

and service 35

around the world 37

by telephone 35

by Web 35 hibernation problems 15

important tips 3

keyboard problems 15

Lenovo Care 45

button 1, 21, 25, 31, 49

locations 47

password

problems 14

setting 4 PC-Doctor for Windows 10 power switch problems 14 problems 15

battery 19

computer screen 17

diagnosing 10

fingerprint reader 21

hard disk 20

hibernation 15

keyboard 15

password 14

power management 15

power switch 14

standby 15

startup 21

troubleshooting 10

rear view 47 recovering preinstalled software 25 replacing, battery 27 Rescue and Recovery 25

software problem 23 specifications 50 standby problems 15 startup problem 21 storage device upgrading 28, 31

telephone, help by 35 tips, important 3 troubleshooting 10

warranty

information 39

Web, help by 35

Page 70

62 Lenovo 3000 N100 Service and Troubleshooting Guide

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Page 72

Part Number: 41W2848

Printed in China

(1P) P/N: 41W2848

Ibm 3000 N100 User Manual

Contents

Read first

Chapter 1. Finding information

This guide and other publications

Finding information with the Lenovo Care button

Chapter 2. Caring for your computer

Chapter 3. Solving computer problems

Frequently asked questions

Diagnosing problems

Troubleshooting

Error messages

Errors without messages

A password problem

A power switch problem

Keyboard problems

A pointing device problem

Standby or hibernation problems

Computer screen problems

Battery problems

Hard disk drive problems

A startup problem

A fingerprint authentication problem

Other problems

Chapter 4. Recovery options

Introducing Rescue and Recovery

Restoring factory contents

Recovering data

Chapter 5. Upgrading and replacing devices

Replacing the battery

Upgrading the hard disk drive

Replacing memory

Chapter 6. Getting help and service

Getting help and service

Getting help on the Web

Calling the Customer Support Center

Getting help around the world

Appendix A. Warranty information

Warranty Information

Warranty Period

Types of Warranty Service

Worldwide telephone list

Appendix B. Customer Replaceable Units (CRUs)

Appendix C. Overview of your computer

Your computer at a glance

Features

Specifications

Appendix D. Wireless related information

Wireless interoperability

Usage environment and your health

Appendix E. Notices

Notices

Television output notice

Electronic emissions notices

Federal Communications Commission (FCC) Statement

Industry Canada Class B emission compliance statement

European Union EMC Directive conformance statement

Environmental notices for Japan

Important information for the European Directive 2002/96/EC

IBM Lotus Software Offer

Trademarks

Index