IBM 24PS, 24 User Manual
IBM Network Printer 24
IBM Network Printer 24PS
User's Guide
IBM
S544-5378-01
IBM Network Printer 24
IBM Network Printer 24PS
User's Guide
IBM
S544-5378-01
Note!
Before using this information and the product it supports, be sure to read the general information under “Notices”
on page xv.
Second Edition (January, 1997)
The following paragraph does not apply to any other country where such provisions are inconsistent with local law.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED
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disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
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Copyright International Business Machines Corporation 1997. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is
subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.
Contents
Statement of Limited Warranty ........................... xi
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Energy Star . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Communications Statements for Class A ..................... xvi
Communications Statements for Class B ..................... xvii
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
About This Book ................................. xxi
Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
Chapter 1. About Your Printer ........................... 1
Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Describing Printer Features and Options ....................... 2
Describing Standard Features ............................ 6
Identifying Printer Parts and Locations ...................... 7
Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Upper 500 Sheet Paper Tray (Tray 1) ..................... 13
Lower 500 Sheet Paper Tray (Tray 2) ..................... 13
2000-Sheet Paper Input Drawer (Tray 3) .................... 13
2000-Sheet Finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Options Controller Card ............................. 14
US 9 Foot Line Cord .............................. 14
US 6 Foot Chicago Line Cord .......................... 15
Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Envelope Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printer Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Adobe PostScript . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
IPDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Network Card for Ethernet (10Base2 or 10BaseT) ............... 16
Network Card for Token Ring .......................... 16
Twinax SCS Interface Card ........................... 16
Coax SCS/DSC/DSE Interface ......................... 16
Ordering Optional Features ............................. 17
Ordering Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Describing Resident Fonts ............................. 20
Using Printer Drivers ................................ 22
Obtaining Printer Drivers ............................ 23
Using Network Printer Manager Utility ....................... 24
Obtaining Network Printer Manager Utility ................... 24
Copyright IBM Corp. 1997 iii
Using Network Printer Resource Utility ..................... 25
Obtaining Network Printer Resource Utility ................... 25
Using Print Services Facility Software with IPDS ................. 25
Obtaining Adobe Acrobat Portable Data Files ................... 26
Chapter 2. Using the Operator Panel ...................... 27
Understanding the Operator Panel Indicator Lights ................ 29
Using the Operator Panel Keys .......................... 30
Navigating Menus — Two Examples ........................ 31
Example 1 — Printing the Printer Configuration Page ............. 32
Example 2 — Reducing Toner Usage ..................... 36
Performing Other Common Operator Panel Tasks ................. 38
Canceling a Print Job .............................. 38
Selecting Binding for Duplex Print Jobs ..................... 38
Printing a Stored Page (PCL5e Jobs Only) ................... 39
Printing a List of PCL5e Fonts ......................... 39
Printing a List of PostScript Fonts ........................ 39
Printing a List of IPDS Fonts .......................... 39
Adjusting Print Density (Printing Darker or Lighter) ............... 40
Changing the Power-Savings (Sleep Mode) Interval .............. 40
Changing the Language Shown on the Display Panel ............. 41
Understanding Common Messages ........................ 42
Chapter 3. Navigating Through the Operator Panel Menus .......... 43
Test Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Paper Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuration (Config) Menu ............................ 51
Memory Configuration (Memconfig) Menu ..................... 54
Parallel Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
PCL Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
PS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Token Ring Menu .................................. 60
Ethernet Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Coax SCS Menu .................................. 64
Twinax SCS Menu ................................. 67
Coax Setup Menu ................................. 69
Twinax Setup Menu ................................ 71
Coax DSC/DSE Menu ............................... 73
IPDS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Machine Information Menu ............................. 80
Language Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Chapter 4. Loading Paper and Envelopes ................... 83
Selecting Paper and Other Printable Material ................... 83
Selecting Paper from Printer Drivers and Datastreams .............. 85
Selecting Output as Face Up or Face Down .................. 85
Defining the Printable Area ............................. 85
Storing Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
iv User's Guide
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Loading Letterhead and Prepunched Paper .................. 88
Loading Paper into Trays 1 and 2 ........................ 88
Loading Paper into 2000-Sheet Input Drawer - Tray 3 ............. 92
Loading Paper into Auxiliary Tray ........................ 96
Loading Envelopes into Envelope Feeder ................... 99
Using the Paper Menu ............................... 104
Selecting The Default Input Tray ........................ 104
Selecting The Default Output Bin ........................ 104
Defining the Auxiliary Tray Paper Size ..................... 105
Defining the Envelope Feeder Envelope Size ................. 105
Turning Tray Switching On or Off ........................ 106
Turning Auxiliary Tray Manual Feeding On or Off ............... 106
Stapling Print Jobs ............................... 106
Chapter 5. Clearing Paper Jams ......................... 109
Locating Paper Jams ................................ 115
Removing Paper Jams from the Fuser Area .................. 116
Removing Paper Jams from the Imaging Area ................. 119
Removing Paper Jams from Paper Trays 1 and 2 ............... 121
Removing Paper Jams from 2000-Sheet Input Drawer - Tray 3 ........ 123
Removing Paper Jams from the Auxiliary Tray ................. 124
Removing Paper Jams from the Envelope Feeder ............... 124
Removing Paper Jams from the Duplex Unit .................. 127
Removing Paper Jams from the Face-Up Tray ................. 130
Removing Paper Jams from the Face-Down Tray ............... 131
Removing Paper Jams from the 2000-Sheet Finisher ............. 131
Chapter 6. Maintaining the Printer ....................... 139
Ordering and Replacing Supplies ......................... 139
Changing the Toner Cartridge ........................... 140
Cleaning the Printer ................................ 143
Cleaning the Anti-Static Teeth ......................... 143
Cleaning the Transfer Guide Area ....................... 144
Cleaning the Registration Roller Area ...................... 145
Replacing a Staple Cartridge ............................ 146
Performing a Stapler Test ............................ 148
Chapter 7. Installing Printer Options ...................... 149
Handling Static Sensitive Devices ......................... 150
Installing the Paper Stopper ............................ 151
Installing the Face-Up Tray ............................. 152
Locating Options on the Printer Controller Card .................. 153
Installing SIMM and Hard Drive Options ...................... 154
Installing a SIMM ................................ 155
Installing a Hard Drive .............................. 159
Installing the Options Controller Card ....................... 162
Installing the Network Interface Card ........................ 166
Contents v
Installing a Network Interface Card ....................... 166
Installing the Envelope Feeder ........................... 168
Installing the Duplex Unit Option .......................... 171
Installing the 2000-Sheet Input Drawer (Tray 3) Option .............. 174
Installing the 2000-Sheet Finisher Option ..................... 180
Unpacking the 2000-Sheet Finisher ....................... 183
Attaching Output Trays ............................. 185
Attaching the Printer Delivery Slot Adapter ................... 186
Attaching the Guide Rail ............................ 186
Connecting I/O and Power Cables ....................... 190
Installing a Staple Cartridge ............................ 191
Installing the Printer Stand ............................. 193
Chapter 8. Managing Printer Memory ...................... 197
Downloading and Managing Fonts ......................... 197
Describing Printer Memory ............................. 197
DRAM Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Flash Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Estimating Memory Requirements ......................... 199
Using Memory Reduction Technology with Page Protection .......... 200
Chapter 9. Setting Printer Network Addresses ................. 201
Defining Network Configuration Tasks ....................... 201
Using the Operator Panel Keys to Set Network Addresses .......... 202
Setting IP, Subnet Mask, and Gateway Addresses ............... 203
Setting the Locally Administered MAC Address (LAA) ............. 204
Appendix A. Troubleshooting Problems . . . . . . . . . . . . . . . . . . . . 205
Locating Printer Serial Number and Machine Type ................ 205
Troubleshooting Problems: Symptoms and Actions ................ 207
Appendix B. Understanding Printer Messages ................. 215
Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Service Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Appendix C. Solving Print Quality Problems .................. 235
Print Is Too Light .................................. 235
Toner Spots on the Print .............................. 235
Repetitive Marks on the Print ............................ 236
Random Deletions or Light Areas on the Print ................... 236
Vertical Marks on the Print ............................. 237
Vertical Bands of Deletions or Light Areas on the Print .............. 237
Entire Print is Black ................................. 238
Entire Print Is Blank ................................ 238
White Spots Within Black Image Area ....................... 239
Printed Image Rubs Off or Smears ......................... 239
vi User's Guide
Tables
The Print Is Damaged ............................... 240
The Printed Image Is Blurred ............................ 240
Appendix D. Installing the Usage Kit ...................... 241
Preparing to Install the Usage Kit ......................... 241
Changing the Auxiliary Feed Pick-up Roller and Separation Pad ......... 242
Changing the Fuser Assembly ........................... 246
Changing the Transfer Charging Roller Assembly ............... 250
Changing the Pick-up and Feed and Separation Rollers ............ 258
Appendix E. Answering Your Questions .................... 273
Appendix F. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Toner Cartridge Specifications ........................... 276
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
1. 2000-Sheet Finisher Capacity-Standard Paper Sizes ............ 14
2. 2000-Sheet Finisher Capacity-Large Paper Sizes .............. 14
3. Optional Feature Descriptions and Order Numbers ............. 17
4. Supplies Descriptions and Part Numbers .................. 19
5. Supported Media Types and Sizes ..................... 84
6. Printable Area and Margins ......................... 85
7. Memory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
8. Troubleshooting Problems: Symptoms and Actions ............. 207
Contents vii
viii User's Guide
Figures
1. Printer with Optional Printer Stand ....................... 3
2. Printer with Optional 2000-Sheet Input Drawer ................ 4
3. Printer with Optional 2000-Sheet Finisher ................... 5
4. Printer Parts and Locations—Front and Right View .............. 7
5. Key Printer Parts and Locations—Rear and Left View ............ 9
6. Key Printer Parts and Locations-Optional 2000-Sheet Finisher ....... 11
7. IBM Network Printer 24 Operator Panel ................... 27
8. IBM Network Printer 24PS Operator Panel ................. 28
9. Operator Panel Indicator Lights ....................... 29
10. IBM Network Printer 24/24PS Configuration page .............. 35
11. Operator Panel Menu Map .......................... 45
12. Standard and Duplex Paper Path ...................... 109
13. Standard and Envelope Feeder Paper Path ................. 110
14. 2000-Sheet Paper Input Drawer Paper Path ................ 112
15. 2000-Sheet Finisher Paper Path ....................... 113
16. Controller Card Locations for SIMMs and Hard Drive Options ....... 154
17. Key Envelope Feeder Parts and Locations ................. 168
18. 2000-Sheet Input Drawer .......................... 174
19. Finisher Parts and Accessories ....................... 181
Copyright IBM Corp. 1997 ix
x User's Guide
Statement of Limited Warranty
The warranties provided by IBM* in this Statement of Limited Warranty apply only to
Machines you originally purchase for your use, and not for resale, from IBM or an IBM
authorized re-seller. The term “Machine” means an IBM machine, its features,
conversions, upgrades, elements, or accessories, or any combination of them.
Machines are subject to these terms only if purchased in the United States or Puerto
Rico, or Canada, and located in the country of purchase. If you have any questions,
contact IBM or your re-seller.
Machine: Network Printer 24 and 24PS
Warranty Period: 12 months
Contact your place of purchase for warranty service information.
Production Status
Each Machine is manufactured from new parts, or new and serviceable used parts
(which perform like new parts). In some cases, the Machine may not be new and may
have been previously installed. Regardless of the Machine's production status, IBM's
warranty terms apply.
The IBM Warranty
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM's Official Published Specifications. IBM calculates the
expiration of the warranty period from the Machine's Date of Installation. The date on
your receipt is the Date of Installation, unless IBM or your re-seller informs you
otherwise.
During the warranty period, IBM or your re-seller will provide warranty service under the
type of service designated for the Machine and will manage and install engineering
changes that apply to the Machine. IBM or your re-seller will specify the type of
service.
For a feature, conversion, or upgrade, IBM or your re-seller may require that the
Machine on which it is installed be: 1) the designated, serial-numbered Machine and 2)
at an engineering-change level compatible with the feature, conversion, or upgrade.
Some of these transactions (called “Net-Priced” transactions) may include additional
parts and associated replacement parts that are provided on an exchange basis. All
removed parts become the property of IBM and must be returned to IBM.
Replacement parts assume the remaining warranty of the parts they replace.
If a Machine does not function as warranted during the warranty period, IBM or your
re-seller will repair or replace it without charge. If IBM or your re-seller is unable to do
so, you may return it to your place of purchase and your money will be refunded.
Copyright IBM Corp. 1997 xi
If you transfer a Machine to another user, warranty service is available to that user for
the remainder of the warranty period. You should give your proof of purchase and this
Statement to that user.
Warranty Service
To obtain warranty service for the Machine, you should contact your re-seller or call
IBM. In the United States or Canada, call your point of purchase or IBM customer
technical support at 1-800-358-6661 from 8:00 a.m. to 8:00 p.m, Eastern Standard
Time. You may be required to present proof of purchase.
Depending on the Machine, the service may be
1. “Repair” service at your location (called “On-site”),
2. “Repair” service at one of IBM's or a re-seller's service locations (called “Carry-in”).
When a type of service involves the exchange of a Machine or part, the item IBM or
your re-seller replaces becomes its property and the replacement becomes yours. The
replacement may not be new, but will be in good working order.
It is your responsibility to:
1. Obtain authorization from the owner (for example, your lessor) to have IBM or your
re-seller service a Machine that you do not own;
2. Where applicable, before service is provided:
a. Follow the problem determination, problem analysis, and service request
procedures that IBM or your re-seller provide,
b. Secure all programs, data, and funds contained in a Machine,
c. Inform IBM or your re-seller of changes in a Machine's location, and
d. Remove all features, parts, options, alterations, and attachments not under
warranty service. Also, the Machine must be free of any legal obligations or
restrictions that prevent its exchange; and
3. If the machine is not shipped in an IBM box, be responsible for loss of, or damage
to, a Machine in transit when you are responsible for the transportation charges.
Extent of Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Misuse, accident, modification, unsuitable physical or operating environment, improper
maintenance by you, or failure caused by a product for which IBM is not responsible
may void the warranties.
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HOWEVER,
SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE
xii User's Guide
LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY
AFTER THAT PERIOD.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the
above limitation may not apply to you.
Limitation of Warranty
Circumstances may arise where, because of a default on IBM's part (including
fundamental breach) or other liability (including negligence and misrepresentation), you
are entitled to recover damages from IBM. In each such instance, regardless of the
basis on which you are entitled to claim damages, IBM is liable only for:
1. Bodily injury (including death), and damage to real property and tangible personal
property; and
2. The amount of any other actual loss or damage, up to the greater of $100,000 or
the charge for the Machine that is the subject of the claim.
Under no circumstances is IBM liable for any of the following:
1. Third-party claims against you for losses or damages (other than those under the
first item listed above);
2. Loss of, or damage to, your records or data; or
3. Economic consequential damages (including lost profits or savings) or incidental
damages, even if IBM is informed of their possibility.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which
vary from jurisdiction to jurisdiction.
Statement of Limited Warranty xiii
xiv User's Guide
Notices
Trademarks
References in this publication to IBM products, programs or services do not imply that
IBM intends to make these available in all countries in which IBM operates. Any
reference to an IBM licensed product, program, or service is not intended to state or
imply that only IBM's product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any of IBM's intellectual
property rights may be used instead of the IBM product. Evaluation and verification of
operation in conjunction with other products, except those expressly designated by IBM,
is the user's responsibility.
Any performance data contained in this document was obtained in a controlled
environment based on the use of specific data. The results that may be obtained in
other operating environments may vary significantly. Users of this document should
verify the applicable data in their specific environment. Therefore, such data does not
constitute a performance guarantee or warranty.
IBM may have patents or pending patent applications covering subject matter in this
document. The furnishing of this document does not give you any license to these
patents. You can send license inquiries, in writing, to the IBM Corporation, IBM
Director of Licensing, 506 Columbus Ave., Thornwood, N.Y. 10594 U.S.A.
The following terms are trademarks of the IBM Corporation in the United States or other
countries or both:
AIX
Application System/400
AS/400
IBM
Intelligent Printer Data Stream
IPDS
OS/2
OS/400
Personal System/2
Print Services Facility
PS/2
PSF
WIN-OS/2
The following terms are trademarks or registered trademarks of other companies:
Acrobat Adobe Systems, Inc.
Macintosh Apple Corporation
PostScript Adobe Systems, Inc.
PCL5e Hewlett Packard Co.
TonerMiser DPTek
Copyright IBM Corp. 1997 xv
Windows Microsoft Corp.
Energy Star
The Environmental Protection Agency (EPA) ENERGY STAR Computers program is a
partnership effort with manufacturers of data processing equipment to promote the
introduction of energy-efficient personal computers, monitors, printers, fax machines,
and copiers to help reduce air pollution and global warming caused by electricity
generation.
IBM Printing Systems Company participates in this program by introducing printers that
reduce power consumption when they are not being used. As an Energy Star Partner,
IBM Printing Systems Company, has determined that this product meets the Energy
Star guidelines for energy efficiency.
Communications Statements for Class A
When either the 2000-sheet input drawer or 2000-sheet finisher feature is installed, the
printer will create a Class A system that is not to be operated in a Class B environment.
Federal Communications Commission (FCC) Statement
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference,
in which case the user will be required to correct the interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to meet
FCC emission limits. IBM is not responsible for any radio or television interference
caused by using other than recommended cables and connectors or by unauthorized
changes or modifications to this equipment. Unauthorized changes or modifications
could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
xvi User's Guide
this device must accept any interference received, including interference that may
cause undesired operation.
Canadian Department of Communications compliance statement: This equipment
does not exceed Class A limits per radio noise emissions for digital apparatus, set out
in the Radio Interference Regulation of the Canadian Department of Communications.
Operation in a residential area may cause unacceptable interference to radio and TV
reception requiring the owner or operator to take whatever steps are necessary to
correct the interference.
Avis de conformité aux normes du ministère des Communications du Canada:
Cet équipement ne dépasse pas les limites de Classe A d'émission de bruits
radioélectriques pour les appareils numériques, telles que prescrites par le Règlement
sur le brouillage radioélectrique établi par le ministère des Communications du Canada.
L'exploitation faite en milieu résidentiel peut entraîner le brouillage des réceptions radio
et télé, ce qui obligerait le propriétaire ou l'opérateur à prendre les dispositions
nécessaires pour en éliminer les causes.
The United Kingdom Telecommunications Act 1984: This apparatus is approved
under the approval No. NS/G/1234/J/100003 for the indirect connections to the public
telecommunications systems in the United Kingdom.
Japanese VCCI Class 1 ITE Statement:
Communications Statements for Class B
IBM 4324-001
Note: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Notices xvii
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult an IBM authorized dealer or service representative for help.
Properly shielded and grounded cables and connectors (Institute of Electrical and
Electronic Engineers (IEEE) 1284-1994 compliant) must be used in order to meet FCC
emission limits. The parallel cable is IBM Part Number 63H1994 or its equivalent.
Proper cables and connectors are available from IBM authorized dealers. IBM is not
responsible for any radio or television interference caused by using other than
recommended cables and connectors or by unauthorized changes or modifications to
this equipment. Unauthorized changes or modifications could void the user's authority
to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Responsible party:
International Business Machines, Corp.
Old Orchard Road
Armonk, NY 10504
Telephone: 1-800-772-227
European Union (EU) Electromagnetic Conformity Statement
This product is in conformity with the protection requirements of EU Council Directive
89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy
the protection requirements resulting from a non-recommended modification of the
product, including the fitting of non-IBM option cards.
EU Conformity Statement: This product has been tested and found to comply with the
limits for Class B Information Technology Equipment according to CISPR 22/European
standard EN 55022. The limits for Class B equipment were derived for typical
environments to provide reasonable protection against interference with licensed
communication devices.
German Conformity Statement:
Dieses Gerät erfüllt die Bedingungen der EN 55022 Klasse B.
Industry Canada Compliance Statement:
This Class B digital apparatus meets the requirements of the Canadian
Interference-causing equipment regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur
le matériel brouiller du Canada.
xviii User's Guide
Safety Notices
The United Kingdom Telecommunications Act 1984: This apparatus is approved
under the approval No. NS/G/1234/J/100003 for the indirect connections to the public
telecommunications systems in the United Kingdom.
Japanese VCCI Class 2 ITE Statement:
There are three levels of safety notices:
DANGER calls attention to a situation that is potentially lethal or extremely hazardous
to people.
CAUTION calls attention to a situation that is potentially hazardous to people.
Attention calls attention to the possibility of damage to a program, device, system, or
data. Attention notices are located throughout this publication, but are not listed here.
Notices xix
Safety Precautions
Electrical Safety
This printer is inspected and listed by recognized national testing laboratories, such as
Underwriters Laboratories, Inc. (UL) in the U.S.A. and Canadian Standards
Association (CSA) in Canada. Listing of a product by a national testing laboratory
indicates that the product is designed and manufactured in accordance with national
requirements intended to minimize safety hazards. IBM equipment meets a very high
standard of safety in design and manufacture. Remember, however, that this product
operates under conditions of high electrical potentials and heat generation, both of
which are functionally necessary.
Because the paper and toner used in the printer can burn, you should take normal
precautions to prevent fire. These precautions include common-sense measures, such
as keeping potentially combustible materials (for example, curtains and chemicals)
away from the printer, providing adequate ventilation and cooling, limiting unattended
operation, and having trained personnel available and assigned to the printer.
Laser Safety
This printer complies with the performance standards set by the U.S. Food and Drug
Administration for a Class 1 Laser Product. This means that the printer belongs to a
class of laser products that does not produce hazardous laser radiation in a customer
accessible area. This classification was accomplished by providing the necessary
protective housing and scanning safeguards to ensure that laser radiation is
inaccessible or within Class 1 limits.
There are various tool-operated machine covers that should be moved, removed, or
replaced only by trained service personnel. There are no operator controls or
adjustments associated with the laser.
No operator maintenance is required to keep the product in compliance as a Class 1
Laser Product. No adjustments that affect laser operation or power are accessible to
the operator.
This printer is a Class 1 Laser Product that contains an enclosed Class 3B laser.
xx User's Guide
About This Book
This book is designed to help you use the Network Printer 24 and 24PS. It describes
how to:
Use the operator panel to navigate menus and control the printer
Load and select paper and other print materials
Clear paper jams
Change printer supplies
Install printer options
Troubleshoot printer problems
Understand messages displayed on the operator panel
Conventions Used
Names of keys on the operator panel and labeled printer parts are shown in bold
typeface. For example:
Press the Enter key.
Press Page Eject.
Set the front paper guide in the slot labeled LTR.
Tips for network administrators are shown in a box:
Network Administrator Tip
Suggestions or tips on improving printer performance are described in this box.
Notes are shown as:
Note: This note provides further explanation.
Important notes are shown in a box:
Important
Notes you must read that contain important information such as handling static
sensitive devices.
Copyright IBM Corp. 1997 xxi
Related Publications
The following books contain information that relates to the printer:
IBM Network Printer 24 and 24PS: Quick Setup
up the printer.
IBM Network Printer 24 and 24PS: Safety Instructions
notices in several languages.
IBM Network Printer 24 and 24PS: Service Manual
information for repairing this printer.
IBM Network Printers: PCL5e and PostScript Level 2 Technical Reference
S544-5344, contains technical reference information about Network Printer 24 and
24PS PostScript and PCL5e support for this printer.
IBM Network Printers: IPDS and SCS Technical Reference
technical reference information about Network Printer 24 and 24PS IPDS and SCS
support for this printer.
IBM Network Printers: Ethernet and Token Ring Configuration Guide
describes how to configure the Ethernet and token-ring network interface cards
(this book is shipped with the feature).
IBM Network Printers: Twinax/Coax Configuration Guide
how to configure the twinax and coax network interface cards (this book is shipped
with the feature).
, G544-5375, describes how to set
, G544-5376, contains safety
, G544-5377, provides service
,
, S544-5312, contains
, G544-5240,
, G544-5241, describes
xxii User's Guide
Chapter 1. About Your Printer
This chapter provides a description of the printer features, optional features you can
order, supplies you can order, and how to obtain printer drivers and printer software.
Quick Reference
Below is a quick reference to common tasks:
Task Where
Configuring printer network
addresses
Changing the paper source from
the operator panel
Clearing paper jams Go to Chapter 5, “Clearing Paper Jams” on page 109.
Cleaning the printer Go to “Cleaning the Printer” on page 143.
Determining memory requirements
for data streams and optional
features
Finding answers to commonly
asked questions
Installing a usage kit Go to Appendix D, “Installing the Usage Kit” on page 241.
Loading paper Go to “Loading Paper” on page 88.
Ordering supplies Go to “Ordering and Replacing Supplies” on page 139.
Replacing the toner cartridge Go to “Changing the Toner Cartridge” on page 140.
Selecting paper for printing Go to “Selecting Paper and Other Printable Material” on page 83.
Solving error messages Go to “Error Messages” on page 221.
Solving print quality problems Go to Appendix C, “Solving Print Quality Problems” on page 235.
Go to Chapter 9, “Setting Printer Network Addresses” on page 201.
Go to “Using the Paper Menu” on page 104.
Go to Chapter 8, “Managing Printer Memory” on page 197.
Go to Appendix E, “Answering Your Questions” on page 273.
Copyright IBM Corp. 1997 1
Describing Printer Features and Options
This network printer offers a maximum of 24 pages per minute throughput for high
volume printing environments. The printer provides up to 3100 sheets of input capacity
and supports various sizes from B5 all the way up to ledger and A3 plus duplex and
finishing options. Simultaneous network and host connections, combined with auto-port
and data stream sensing make this the printer of choice for large workgroups.
Network environments require support of multiple printer data streams. The printer
supports PCL5e and, optionally, PostScript Level 2, and IBM's Intelligent Printer Data
Stream (IPDS) as well as SCS.
This printer supports bi-directional parallel, Ethernet, Token-Ring, Coax, and, Twinax
interfaces.
The bi-directional parallel interface is standard and two of the four optional attachment
cards can be simultaneously installed. This printer automatically switches among
printer data streams, interfaces, and networks.
With the installation of IBM's Network Printer Manager (NPM) utility, system
administrators can easily install, configure, monitor, and manage the printer from
remote locations. The NPM utility has been developed using the industry standard
System Network Management Protocol (SNMP) printer Management Information Base
(MIB) ensuring future support and compatibility.
Large workgroups sharing a network printer require heavy duty, high volume printing
with maximum forms handling flexibility. The printer meets these requirements.
The printer supports paper sizes from B5 all the way up to ledger and A3. In addition
to the broad range of paper sizes, output support can be expanded with the addition of
the 2000-sheet finisher option. With the combination of the large input and output
capacities, printing solutions exist for large print volumes and unattended environments.
Besides large capacity stacking provided with the 2000-sheet finisher, two additional
finishing features are provided: offset jogging and stapling. These additional
capabilities make sending multi-copy jobs to the printer easier than ever. For example,
the existing multi-step process of print, copy, and finish can be transformed into an
efficient print and finish one-step operation with the installation of optional features such
as the 2000-sheet input drawer and 2000-sheet finisher.
Figure 1 on page 3 shows the Network Printer 24 and 24PS with an optional printer
stand installed, Figure 2 on page 4 shows the Network Printer 24 and 24PS with an
optional 2000-sheet input drawer installed. Figure 3 on page 5 shows the Network
Printer 24 and 24PS with an optional 2000-sheet finisher installed.
2 User's Guide
Face Up Tray
Tray 1
Tray 2
Printer
Stand
Operator Panel
Face Down Tray
Auxiliary Tray
c9pu302
Figure 1. Printer with Optional Printer Stand
Chapter 1. About Your Printer 3
Face Up Tray
Tray 1
Tray 2
2000 Sheet
Input Drawer
(Tray 3)
Operator Panel
Face Down Tray
Auxiliary Tray
c9pu012
Figure 2. Printer with Optional 2000-Sheet Input Drawer
4 User's Guide
Upper
bin
Upper
paper
access
cover
Middle
bin
Lower
bin
Figure 3. Printer with Optional 2000-Sheet Finisher
Lower
paper
access
cover
c9pu138
Stapler
Chapter 1. About Your Printer 5
Describing Standard Features
Standard features of the printer include:
Heavy duty printing with a maximum print speed up to 24 pages per minute and a
maximum monthly usage of 100,000 single-sided pages.
High performance 66 Mhz processor.
Resolution of 600 dots per inch (dpi).
PCL5e support including 35 PCL Outline Fonts (Intellifont), 2 PCL Bitmapped
Fonts, and 10 PCL True Type fonts resident on the printer.
Multiple paper support up to A3 and Ledger size.
4 MB of printer memory. The 4 MB of DRAM memory enables fonts to be
downloaded to the printer and helps process print jobs. Additional DRAM and Flash
memory can be ordered to enable more fonts to be downloaded and to help
process large print jobs. For a detailed discussion of printer memory management,
see Chapter 8, “Managing Printer Memory” on page 197.
IEEE 1284 bi-directional parallel interface.
Two paper trays that can hold up to 500 sheets each. Paper tray 1 can hold 500
sheets of A4, B4, Legal, or Letter. Paper tray 2 can hold 500 sheets of A3, A4, B4,
Ledger, Legal, or Letter.
Auxiliary tray can hold up to 100 sheets. The auxiliary tray supports envelope and
paper sizes: A3, A4, B4, B5, C5, COM10, DL, executive, folio, monarch, ledger,
legal, letter, and statement. The auxiliary tray is also used to print labels and
transparencies.
Two output bins: one bin, called the face-down tray, can hold 500 sheets while the
other bin, called the face-up tray, can hold 100 sheets.
Printer drivers for a wide variety of operating systems including AIX, Macintosh,
OS/2, and Windows. See “Using Printer Drivers” on page 22 for detailed
information on printer drivers.
Energy Star compliant. This printer meets Environmental Protection Agency
standards for energy conservation. The printer can be set from the operator panel
to go into a power saving-mode (also called “sleep-mode”) that reduces power
consumption.
TonerMiser ** which reduces toner usage thus increasing the number of pages
you can print from a toner cartridge. (The TonerMiser feature is selected from the
operator panel as ECONO under the Configuration Menu's Quality settings.)
6 User's Guide
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