IBM 7870B4U, BladeCenter HS22, 7870, 1936, 1911 Service Manual
BladeCenter HS22
Type 7870, 1936, and 1911
Problem Determination and Service Guide
BladeCenter HS22
Type 7870, 1936, and 1911
Problem Determination and Service Guide
Note: Before using this information and the product it supports, read the general information in
“Notices” on page 239 and the Safety Information, Environmental Notices and User Guide, Warranty
Information documents on the IBM Documentation CD.
The most recent version of this document is available at http://www.ibm.com/systems/support/.
Fourteenth Edition (July 2011)
© Copyright IBM Corporation 2011.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety ...............v
Safety statements ............vi
Chapter 1. Start here .........1
Diagnosing a problem ...........1
Undocumented problems ..........5
Chapter 2. Introduction ........7
Related documentation ...........7
Notices and statements in this document .....8
Features and specifications..........9
Blade server controls and LEDs........11
Turning on the blade server .........14
Turning off the blade server .........14
Blade server system-board layouts.......15
Blade server connectors .........15
System-board switches..........16
System-board LEDs...........18
BladeCenter GPU expansion unit LED .....18
Chapter 3. Configuring the blade server 21
Using the Setup utility...........21
Setup utility menu ...........22
Using passwords ...........25
Using the Boot Menu program .......25
Updating the Universal Unique Identifier (UUID) 25
Updating the DMI/SMBIOS data ......28
Using the ServerGuide Setup and Installation CD . 31
ServerGuide features ..........32
Setup and configuration overview ......32
Installing the operating system .......33
Using the PXE boot agent utility program ....34
Firmware updates ............34
Configuring UEFI compatible devices .....35
Configuring the Gigabit Ethernet controller....35
Configuring a RAID array .........36
Using the LSI Logic Configuration Utility program 36
Using LAN over USB to interface the IMM ....37
Potential conflicts with the LAN over USB
interface ..............37
Resolving conflicts with the IMM LAN over USB
interface ..............37
Configuring the LAN over USB interface
manually ..............38
Chapter 4. Parts listing ........41
Parts listing, Type 7870, 1936, and 1911 .....41
Parts listing - BladeCenter GPU expansion unit . . 48
Chapter 5. Removing and replacing
blade server components.......49
Installation guidelines ...........49
System reliability guidelines ........50
Handling static-sensitive devices ......50
Returning a device or component ......51
Removing the blade server from the BladeCenter
unit .................52
Installing the blade server in a BladeCenter unit . . 53
Removing and replacing Tier 1 customer replaceable
units (CRUs) ..............55
Removing the blade server cover ......55
Closing the blade server cover .......56
Removing a blade handle.........57
Installing a blade handle .........58
Removing the battery ..........58
Installing the battery ..........60
Removing a hot-swap storage drive .....62
Installing a hot-swap storage drive .....63
Removing a memory module .......64
Installing a memory module........65
Removing a USB Flash key ........68
Installing a USB Flash key ........70
Removing an I/O expansion card ......71
Installing an I/O expansion card ......75
Removing and replacing Tier 2 CRUs......80
Removing the bezel assembly .......80
Installing the bezel assembly .......81
Removing the control panel ........82
Installing the control panel ........83
Removing and replacing field replaceable units
(FRUs) ................84
Removing an optional expansion unit ....84
Installing an optional expansion unit .....85
Removing a GPU adapter from the BladeCenter
GPU expansion unit ..........86
Installing a GPU adapter in the BladeCenter GPU
expansion unit ............88
Removing a microprocessor and heat sink . . . 90
Installing a microprocessor and heat sink . . . 94
Thermal grease ............96
Removing the system-board assembly ....97
Installing the system-board assembly .....98
Chapter 6. Diagnostics .......101
Diagnostic tools overview .........101
POST ................102
Error logs .............103
IMM error messages ..........105
POST error codes ...........146
Checkout procedure ...........165
About the checkout procedure.......165
Performing the checkout procedure .....165
Troubleshooting tables ..........166
General problems ...........166
Storage drive problems .........167
Intermittent problems .........167
Keyboard or mouse problems .......168
Memory problems ...........169
Monitor or video problems ........170
© Copyright IBM Corp. 2011 iii
Network connection problems .......171
Optional-device problems ........172
Power error messages .........173
Power problems ...........176
Removable-media drive problems .....179
ServerGuide problems .........180
Software problems...........180
Universal Serial Bus (USB) port problems . . . 182
Light path diagnostics ..........183
Viewing the light path diagnostics LEDs in the
blade server .............183
Blade server light path diagnostics LEDs . . . 185
Viewing the light path diagnostics LEDs in the
BladeCenter GPU expansion unit ......187
BladeCenter GPU expansion unit light path
diagnostics LEDs ...........188
Dynamic system analysis diagnostic programs and
messages ...............189
Running the diagnostic programs .....190
Diagnostic text messages ........191
Viewing the test log ..........192
Diagnostic messages ..........192
IMM self tests .............193
Broadcom Ethernet device tests .......205
CPU stress tests ............206
Memory self tests ............209
Optical drive self tests ..........216
Storage drive self tests ..........222
Tape alert flags .............222
Recovering from a UEFI update failure .....223
In-band manual recovery method .....223
Out-of-band manual recovery method ....225
In-band automated boot recovery method . . . 226
Out-of-band automated boot recovery method 226
Service processor (IMM) error codes ......227
Solving SAS hard disk drive problems .....227
Solving shared BladeCenter resource problems . . 227
Keyboard or mouse problems .......228
Media tray problems ..........228
Network connection problems .......229
Power problems ...........230
Video problems............231
Solving undetermined problems .......232
Problem determination tips.........233
Appendix. Getting help and technical
assistance.............235
Before you call .............235
Using the documentation .........236
Getting help and information from the World Wide
Web................236
Software service and support ........236
Hardware service and support .......236
IBM Taiwan product service ........237
Notices ..............239
Trademarks ..............239
Important notes ............240
Particulate contamination .........241
Documentation format ..........242
Electronic emission notices .........242
Federal Communications Commission (FCC)
statement..............242
Industry Canada Class A emission compliance
statement..............242
Avis de conformité à la réglementation
d'Industrie Canada ..........242
Australia and New Zealand Class A statement 243
European Union EMC Directive conformance
statement..............243
Germany Class A statement .......243
Japan VCCI Class A statement.......244
Japan Electronics and Information Technology
Industries Association (JEITA) statement . . . 244
Korea Communications Commission (KCC)
statement..............245
Russia Electromagnetic Interference (EMI) Class
A statement .............245
People's Republic of China Class A electronic
emission statement ..........245
Taiwan Class A compliance statement ....245
Index ...............247
iv
BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
© Copyright IBM Corp. 2011 v
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Safety statements
These statements provide the caution and danger information that is used in this
documentation.
Important:
Each caution and danger statement in this documentation is labeled with a
number. This number is used to cross reference an English-language caution or
danger statement with translated versions of the caution or danger statement in
the Safety Information document.
For example, if a caution statement is labeled “Statement 1,” translations for that
caution statement are in the Safety Information document under “Statement 1.”
Be sure to read all caution and danger statements in this documentation before you
perform the procedures. Read any additional safety information that comes with
your system or optional device before you install the device.
Statement 1
vi BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM®Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Safety vii
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.
v Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode.
Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Statement 4
≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
viii BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these
components. If you suspect a problem with one of these parts, contact a service
technician.
Statement 12
CAUTION:
The following label indicates a hot surface nearby.
Statement 13
Safety ix
DANGER
Overloading a branch circuit is potentially a fire hazard and a shock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection requirements.
Refer to the information that is provided with your device for electrical
specifications.
Statement 21
CAUTION:
Hazardous energy is present when the blade is connected to the power source.
Always replace the blade cover before installing the blade.
Statement 32
CAUTION:
To avoid personal injury, before lifting the unit, remove all the blades, power
supplies, and removable modules to reduce the weight.
108 kg
(237 lbs)
(2X)
(6X)
(4X)
(4X)
43.2 kg
(95 lbs)
Statement 33
CAUTION:
This device does not provide a power control button. Removing power supply
modules or turning off the server blades does not turn off the electrical current
supplied to the device. The device also might have more than one power cord.
To remove all electrical current from the device, ensure that all power cords are
disconnected from the power source.
x BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
Rack Safety Information, Statement 2
DANGER
v Always lower the leveling pads on the rack cabinet.
v Always install stabilizer brackets on the rack cabinet.
v Always install servers and optional devices starting from the bottom of the
rack cabinet.
v Always install the heaviest devices in the bottom of the rack cabinet.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for
indirect connection to public telecommunication systems in the United Kingdom.
Safety xi
xii BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
Chapter 1. Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this documentation and on the IBM Web site.
This Problem Determination and Service Guide describes the diagnostic tests that you
can perform, troubleshooting procedures, and explanations of error messages and
error codes. The documentation that comes with your operating system and
software also contains troubleshooting information.
Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your blade server.
1. Determine what has changed. Determine whether any of the following items
were added, removed, replaced, or updated before the problem occurred:
v Unified Extensible Firmware Interface (UEFI) code
v Device drivers
v Firmware
v Hardware components
v Software
If possible, return the blade server to the condition it was in before the problem
occurred.
2. Collect data. Thorough data collection is necessary for diagnosing hardware
and software problems.
Note: Event messages that include links to descriptions and recommended
actions can be viewed in the advanced management module event log (see the
Advanced Management Module User's Guide for additional information). A listing
of all general event information is in the BladeCenter Advanced Management
Module Messages Guide.
a. Document error codes and light path diagnostics LEDs.
v System error codes: See “Error logs” on page 103 for information about a
specific error code.
v Software or operating-system error codes: See the documentation for the
software or operating system for information about a specific error code.
See the manufacturer's Web site for documentation.
v Light path diagnostics LEDs: See “Light path diagnostics” on page 183
for information about LEDs that are lit.
© Copyright IBM Corp. 2011 1
b. Collect system data. Run Dynamic System Analysis (DSA) to collect
information about the hardware, firmware, software, and operating system.
Have this information available when you contact IBM or an approved
warranty service provider. To download the latest version of DSA, go to
http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=SERV-DSA or complete the
following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
1) Go to http://www.ibm.com/systems/support/.
2) Under Product support, click BladeCenter.
3) Under Popular links, click Software and device drivers.
4) Under Related downloads, click Dynamic System Analysis (DSA).
For information about DSA command-line options, go to
http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp?topic=/
dsa/dsa_main.html or complete the following steps:
1) Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/
index.jsp.
2) In the navigation pane, click IBM System x and BladeCenter Tools
Center.
3) Click Tools reference → Error reporting and analysis tools → IBM
Dynamic System Analysis.
c. Collect BladeCenter unit data. Data about the BladeCenter unit is available
through the Advanced-Management-Module Web interface. Have this
information available when you contact IBM or an approved warranty
service provider. You can view the information or save it as a compressed
package, named Service Data, that you can transfer to another system or
provide to a service representative.
For information about saving the Service Data file, see the
Advanced-Management-Module User's Guide at IBM BladeCenter Advanced
Management Module: User's Guide or complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
1) Go to http://www.ibm.com/systems/support/.
2) Under Product support, click BladeCenter.
3) Under Popular links, click Publications lookup.
4) From the Product family list, select any BladeCenter chassis and click
5) Under Documentation, click Advanced Management
2 BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
Go.
Module/Management Module User's Guide - IBM BladeCenter E, H, T,
HT, S.
3. Follow the problem-resolution procedures.
The four problem-resolution procedures are presented in the order in which
they are most likely to solve your problem. Follow these procedures in the
order in which they are presented:
a. Check for and apply code updates.
Most problems that appear to be caused by faulty hardware are actually
caused by UEFI code, system firmware, device firmware, or device drivers
that are not at the latest levels.
1) Determine the existing code levels.
v In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
v In the navigation pane of the Advanced-Management-Module Web
interface, click Monitors and click Firmware VPD to view the
firmware levels in the blade servers and management module.
2) Download and install updates of code that is not at the latest level.
To display a list of available updates for your blade server, go to
http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=MIGR-63017 or complete the
following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
a) Go to http://www.ibm.com/systems/support/.
b) Under Product support, click BladeCenter.
c) Under Popular links, click Software and device drivers.
d) Click BladeCenter HS22to display the list of downloadable files for
the blade server.
You can install code updates that are packaged as an IBM UpdateXpress
System Pack or UpdateXpress CD image. An UpdateXpress System Pack
contains an integration-tested bundle of online firmware and
device-driver updates for your blade server.
Be sure to install any listed critical updates that have release dates that
are later than the release date of the UpdateXpress System Pack or
UpdateXpress image.
When you click an update, an information page is displayed, including
a list of the problems that the update fixes. Review this list for your
specific problem; however, even if your problem is not listed, installing
the update might solve the problem.
4. Check for and correct an incorrect configuration.
If the blade server is incorrectly configured, a system function can fail to work
when you enable it; if you make an incorrect change to the blade server
configuration, a system function that has been enabled can stop working.
a. Make sure that all installed hardware and software are supported.
See http://www.ibm.com/servers/eserver/serverproven/compat/us/
eserver.html to verify that the blade server supports the installed operating
system, optional devices, and software levels. If any hardware or software
component is not supported, uninstall it to determine whether it is causing
the problem. You must remove nonsupported hardware before you contact
IBM or an approved warranty service provider for support.
b. Make sure that the blade server, operating system, and software are
installed and configured correctly.
Chapter 1. Start here 3
Many configuration problems are caused by loose power or signal cables or
incorrectly seated adapters. You might be able to solve the problem by
turning off the blade server, reconnecting cables, reseating adapters, and
turning the blade server back on.
If the problem is associated with a specific function (for example, if a RAID
hard disk drive is marked offline in the RAID array), see the documentation
for the associated controller and management or controlling software to
verify that the controller is correctly configured.
Problem determination information is available for many devices such as
RAID and network adapters.
For problems with operating systems or IBM software or devices, complete
the following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
1) Go to http://www.ibm.com/systems/support/.
2) Under Product support, click BladeCenter.
3) From the Product family list, select BladeCenter HS22.
4) Under Support & downloads, click Documentation, Install, and Use to
search for related documentation.
5. Check for service bulletins.
IBM service bulletins document known problems and suggested solutions. To
search for service bulletins, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
a. Go to http://www.ibm.com/systems/support/.
b. Under Product support, click BladeCenter.
c. From the Product family list, select BladeCenter HS22.
d. Under Support & downloads, click Troubleshoot.
6. Check for and replace defective hardware.
If a hardware component is not operating within specifications, it can cause
unpredictable results. Most hardware failures are reported as error codes in a
system or operating-system log. Hardware errors are also indicated by light
path diagnostics LEDs.
Troubleshooting procedures are provided on the IBM Web site. A single
problem might cause multiple symptoms. Follow the diagnostic procedure for
the most obvious symptom. If that procedure does not diagnose the problem,
use the procedure for another symptom, if possible. To locate troubleshooting
procedures for your server, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
a. Go to http://www.ibm.com/systems/support/.
b. Under Product support, click BladeCenter.
c. From the Product family list, select BladeCenter HS22.
d. Under Support & downloads, click Troubleshoot.
e. Under Diagnostic, select the troubleshooting procedure for the symptom
that you are observing.
4 BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
If the problem remains, contact IBM or an approved warranty service provider
for assistance with additional problem determination and possible hardware
replacement. To open an online service request, go to http://www.ibm.com/
support/electronic/portal/. Be prepared to provide information about any
error codes and collected data.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by IBM. After you have
verified that all code is at the latest level, all hardware and software configurations
are valid, and no light path diagnostics LEDs or log entries indicate a hardware
component failure, contact IBM or an approved warranty service provider for
assistance.
To open an online service request, go to http://www.ibm.com/support/electronic/
portal/. Be prepared to provide information about any error codes and collected
data and the problem determination procedures that you have used.
Chapter 1. Start here 5
6 BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
Chapter 2. Introduction
Use this information to help you solve problems that might occur in your blade
server.
This Problem Determination and Service Guide contains information to help you solve
problems that might occur in your IBM BladeCenter
blade server. It describes the diagnostic tools that come with the blade server, error
codes and suggested actions, and instructions for replacing failing components.
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged
for the installation.
v Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at
no additional charge, under the type of warranty service that is designated for
your server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document on the IBM Documentation CD.
Related documentation
Use this information to identify and locate related blade server documentation.
This Problem Determination and Service Guide document is in Portable Document
Format (PDF) on the IBM Documentation CD. It contains information to help you
solve problems yourself, and it contains information for service technicians:
v Installation and User's Guide
The Installation and User's Guide contains general information about the blade
server, including how to install supported optional devices and how to configure
the blade server. The following documentation also comes with the blade server.
v Safety Information
This document is in PDF on the IBM Documentation CD. It contains translated
caution and danger statements. Each caution and danger statement that appears
in the documentation has a number that you can use to locate the corresponding
statement in your language in the Safety Information document.
v Warranty and Support Information
This document is in PDF on the IBM Documentation CD. It contains information
about the terms of the warranty and getting service and assistance.
v Environmental Notices and User Guide
This document is in PDF on the IBM Documentation CD. It contains translated
environmental notices.
v Integrated Management Module User's Guide
®
HS22 Type 7870 and 1936
© Copyright IBM Corp. 2011 7
This document is in PDF on the IBM Web site. This document explains how to
use the functions of the IMM installed in an IBM server. The IMM works with
IBM System x Server Firmware to provide systems-management capability for
System x and BladeCenter servers.
v Advanced Management Module Messages Guide
This document is in PDF on the IBM Web site at http://www.ibm.com/
systems/support/. This document provides a complete list of all non-device
specific events and recommended actions, sorted by event ID. Device specific
event information is in the documentation for the device.
v BladeCenter GPU Expansion Blade Installation Guide
This document is in PDF on the IBM Web site at http://www.ibm.com/
systems/support/. This document includes information about the BladeCenter
GPU expansion unit, including instructions for installing options and
troubleshooting problems in the expansion unit.
Depending on your BladeCenter product, additional documents might be included
on the IBM Documentation CD. In addition to the documentation in this library, be
sure to review the Planning and Installation Guide for your BladeCenter unit for
information to help you prepare for system installation and configuration. To check
for updated documentation and technical updates, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/systems/support/.
2. Under Product support, click BladeCenter.
3. Under Popular links, click Publications lookup.
4. From the Product family menu, select BladeCenter HS22 and click Continue.
Notices and statements in this document
Use this information to understand the most common documentation notices and
statements and how they are used.
The caution and danger statements in this document are also in the multilingual
Safety Information document, which is on the IBM Documentation CD. Each
statement is numbered for reference to the corresponding statement in the Safety
Information document.
The following notices and statements are used in this document:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you
avoid inconvenient or problem situations.
v Attention: These notices indicate possible damage to programs, devices, or data.
An attention notice is placed just before the instruction or situation in which
damage might occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
8 BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
Features and specifications
Use this table to view specific information about the blade server, such as blade
server hardware features and the dimensions of the blade server.
Notes:
1. Power, cooling, removable-media drives, external ports, and advanced system
management are provided by the BladeCenter unit.
2. The operating system in the blade server must provide USB support for the
blade server to recognize and use USB media drives and devices. The
BladeCenter unit uses USB for internal communications with these devices.
Chapter 2. Introduction 9
The following table is a summary of the features and specifications of the blade
server.
Table 1. Features and specifications
Microprocessor: Supports up to two
multi-core Intel Xeon microprocessors.
Note: Use the Setup utility to
determine the type and speed of the
microprocessors in the blade server.
Memory:
v 12 dual inline memory module
(DIMM) connectors
v Type: Very Low Profile (VLP)
double-data rate (DDR3) DRAM.
Supports 1 GB, 2 GB, 4 GB, 8 GB,
and 16 GB DIMMs with up to 192
GB of total memory on the system
board
Integrated functions:
v Horizontal-compact-form-factor
(CFFh) expansion card interface
v Vertical-combination-I/O (CIOv)
expansion card interface
v Local service processor: Integrated
Management Module (IMM) with
Intelligent Platform Management
Interface (IPMI) firmware
v Integrated Matrox G200eV video
controller
v LSI 1064E SAS controller
v Broadcom BCM5709S dual-port
Gigabit Ethernet controller
v Integrated keyboard/video/mouse
(cKVM) controller through IMM
v Light path diagnostics
v RS-485 interface for communication
with the management module
v Automatic server restart (ASR)
v USB 2.0 for communication with
cKVM and removable media drives
(an external USB port is not
supported)
v Serial over LAN (SOL)
v Redundant buses for
communication with keyboard,
mouse, and removable media
drives
Predictive Failure Analysis (PFA)
alerts:
v Microprocessors
v Memory
v Storage drives
Electrical input: 12Vdc
Environment:
v Air temperature:
– Blade server on: 10°C to 35°C
(50°F to 95°F). Altitude:0mto
914.4 m (0 ft to 3000 ft)
– Blade server on: 10°C to 32°C
(50°F to 89.6°F). Altitude: 914.4
m to 2133.6 m (3000 ft to 7000
ft)
– Blade server off: 10°C to 43°C
(50°F to 109.4°F). Altitude: 914.4
m to 2133.6 m (3000 ft to 7000
ft)
– Blade server shipping: -40°C to
60°C (-40°F to 140°F)
v Humidity:
– Blade server on: 8% to 80%
– Blade server off: 8% to 80%
– Blade server storage: 5% to 80%
– Blade server shipment: 5% to
100%
v Particulate contamination:
Attention: Airborne particulates
and reactive gases acting alone or
in combination with other
environmental factors such as
humidity or temperature might
pose a risk to the server. For
information about the limits for
particulates and gases, see
“Particulate contamination” on
page 241.
Drives: Supports up to two hot-swap,
small form factor (SFF) Serial Attached
SCSI (SAS) or Serial ATA (SATA)
storage drives
Size (Type 7870 and Type 1936):
v Height: 24.5 cm (9.7 inches) (6U)
v Depth: 44.6 cm (17.6 inches)
v Width: 2.9 cm (1.14 inches)
v Maximum weight: 4.8 kg (10 lb)
Size (Type 1911):
v Height: 24.5 cm (9.7 in)
v Depth: 44.6 cm (17.6 in)
v Width: 14.5 cm (5.71 in)
v Maximum weight: 8.15 kg (40.02 lb)
NEBS Environment
v Air temperature:
– Blade server on: 5°C to 40°C (41°F
to 104°F). Altitude: -60 m to 1800
m (-197 ft to 6000 ft)
– Blade server on: 5°C to 30°C (41°F
to 86°F). Altitude: 1800 m to 4000
m (6000 ft to 13000 ft)
– Blade server off: -5°C to 55°C
(23°F to 131°F). Altitude: -60 m to
1800 m (-197 ft to 6000 ft)
– Blade server off: -5°C to 45°C
(23°F to 113°F). Altitude: 1800 m
to 4000 m (6000 ft to 13000 ft)
– Blade server storage: -40°C to
60°C (-40°F to 140°F)
v Humidity: 8% to 85%
v Particulate contamination:
Attention: Airborne particulates
and reactive gases acting alone or in
combination with other
environmental factors such as
humidity or temperature might pose
a risk to the server. For information
about the limits for particulates and
gases, see “Particulate
contamination” on page 241.
10 BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
Blade server controls and LEDs
Use this information for details about the controls and LEDs on the blade server.
The following illustration identifies the buttons and information LEDs on the
blade-server control panel.
Power LED
Activity LED
Location LED
Information LED
Fault LED
Power-on LED: This green LED indicates the power status of the blade server in
the following manner:
v Flashing rapidly: While the service processor in the blade server is initializing
and synchronizing with the management module, the power-on LED flashes
rapidly, and the power-control button on the blade server does not respond. This
process can take approximately two minutes after the blade server has been
installed. If the LED continues to flash rapidly, the blade server might not have
power permissions assigned to it through the Advanced Management Module,
the BladeCenter unit does not have enough power to turn on the blade server,
or the service processor (IMM) on the blade server is not communicating with
the Advanced Management Module.
v Flashing slowly: The blade server has power supplied and is ready to be turned
on.
v Lit continuously: The blade server has power and is turned on.
Powe r
button
NMI button
KVM select
button/LED
Media-tray select
button/LED
Activity LED: When this green LED is lit, it indicates that there is activity on the
external storage device or network.
Location LED: The system administrator can remotely turn on this blue LED to aid
in visually locating the blade server. When this LED is lit, the location LED on the
BladeCenter unit is also lit. The location LED can be turned off through the
Advanced-Management-Module Web interface or through IBM
For more information about the Advanced-Management-Module Web interface, see
http://www.ibm.com/systems/management/. For more information about IBM
Director, see the documentation on the IBM®Director CD that comes with the
server, or visit the IBM®Director Information Center at http://
publib.boulder.ibm.com/infocenter/director/v6r1x/index.jsp.
Information LED: When this amber LED is lit, it indicates that information about a
system event in the blade server has been placed in the Advanced-ManagementModule event log. The information LED can be turned off through the
Advanced-Management-Module CLI, SNMP, or Web interface or through IBM
Director Console. For more information about the Advanced-Management-Module
Web interface, see http://www.ibm.com/systems/management/. For more
®
Director Console.
®
®
Chapter 2. Introduction 11
information about IBM®Director, see the documentation on the IBM®Director CD
that comes with the server, or visit the IBM®Director Information Center at
http://publib.boulder.ibm.com/infocenter/director/v6r1x/index.jsp.
Fault LED: When this amber LED is lit, it indicates that a system error has
occurred in the blade server. The blade-error LED turns off only after the error is
corrected.
Power-control button: Press this button to turn on or turn off the blade server.
Note: The power-control button has effect only if local power control is enabled
for the blade server. Local power control is enabled and disabled through the
Advanced-Management-Module Web interface.
NMI button (recessed): The nonmaskable interrupt (NMI) dumps the partition.
Use this recessed button only as directed by IBM Support.
Note: You can also send an NMI event to the selected blade server remotely using
the AMM. For more information, see the BladeCenter Advanced Management Module
User's Guide.
Keyboard/video/mouse (KVM) select button: Press this button to associate the
shared BladeCenter unit keyboard port, video port, and mouse port with the blade
server. The LED on this button flashes while the request is being processed and
then is lit when the ownership of the keyboard, video, and mouse has been
transferred to the blade server. It can take approximately 20 seconds to switch the
keyboard, video, and mouse control to the blade server.
Using a keyboard that is directly attached to the Advanced-Management-Module,
you can press keyboard keys in the following sequence to switch KVM control
between blade servers instead of using the KVM select button:
NumLock NumLock blade_server_number Enter
blade_server_number is the two-digit number of the blade-server bay in which
the blade server is installed. A blade server that occupies more than one
blade-server bay is identified by the lowest bay number that it occupies.
If there is no response when you press the KVM select button, you can use the
Advanced-Management-Module Web interface to determine whether local control
has been disabled on the blade server. See http://www.ibm.com/systems/
management/ for more information.
Notes:
1. The operating system in the blade server must provide USB support for the
blade server to recognize and use the keyboard and mouse, even if the
keyboard and mouse have PS/2-style connectors.
2. If you install a supported Microsoft Windows operating system on the blade
server while it is not the current owner of the keyboard, video, and mouse, a
delay of up to 1 minute occurs the first time that you switch the keyboard,
video, and mouse to the blade server. All subsequent switching takes place in
the normal KVM switching time frame (up to 20 seconds).
Media-tray select button: Press this button to associate the shared BladeCenter
unit media tray (removable-media drives) with the blade server. The LED on the
button flashes while the request is being processed and then is lit when the
12 BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
ownership of the media tray has been transferred to the blade server. It can take
approximately 20 seconds for the operating system in the blade server to recognize
the media tray.
If there is no response when you press the media-tray select button, you can use
the Advanced-Management-Module Web interface to determine whether local
control has been disabled on the blade server.
Note: The operating system in the blade server must provide USB support for the
blade server to recognize and use the removable-media drives.
The following illustration identifies the information LEDs on the SAS hot-swap
hard disk drive.
Hard disk drive activity LED (green): When this green LED is lit, it indicates that
there is activity on the storage drive.
Hard disk drive status LED (amber): When this amber LED is lit, it indicates that
an error has occurred with the storage drive. The LED turns off only after the error
is corrected.
Chapter 2. Introduction 13
Turning on the blade server
Use this information to turn on the blade server.
After you connect the blade server to power through the BladeCenter unit, the
blade server can start in any of the following ways:
v You can press the power-control button on the front of the blade server (see
“Blade server controls and LEDs” on page 11) to start the blade server.
Notes:
1. Wait until the power-on LED on the blade server flashes slowly before you
press the power-control button. While the service processor in the blade
server is initializing and synchronizing with the management module, the
power-on LED flashes rapidly, and the power-control button on the blade
server does not respond. This process can take approximately two minutes
after the blade server has been installed.
2. While the blade server is starting, the power-on LED on the front of the
blade server is lit and does not flash. See “Blade server controls and LEDs”
on page 11 for the power-on LED states.
v If a power failure occurs, the BladeCenter unit and the blade server can be
configured to start automatically when power is restored through the Advanced
Management Module.
v You can turn on the blade server remotely by using the management module.
v If the blade server is connected to power (the power-on LED is flashing slowly),
the blade server is communicating with the management module, the operating
system supports the Wake on LAN feature, and the Wake on LAN feature has
not been disabled through the management module, the Wake on LAN feature
can turn on the blade server.
Turning off the blade server
Use this information to turn off the blade server.
When you turn off the blade server, it is still connected to power through the
BladeCenter unit. The blade server can respond to requests from the service
processor, such as a remote request to turn on the blade server. To remove all
power from the blade server, you must remove it from the BladeCenter unit. Shut
down the operating system before you turn off the blade server. See the
operating-system documentation for information about shutting down the
operating system.
The blade server can be turned off in any of the following ways:
v You can press the power-control button on the blade server (see “Blade server
controls and LEDs” on page 11). This starts an orderly shutdown of the
operating system, if this feature is supported by the operating system.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the blade server.
v The management module can turn off the blade server through the
Advanced-Management-Module Web interface. For additional information, see
the IBM BladeCenter Management Module User’s Guide or go to
http://www-03.ibm.com/systems/management/ for more information.
14 BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
Blade server system-board layouts
Use this layout to locate connectors, LEDs and switches on the system board of the
blade server.
The following illustrations show the connectors, LEDs, and switches on the system
board. The illustrations in this document might differ slightly from your hardware.
Blade server connectors
Use this information to locate blade server system-board components and
connectors for optional devices.
The following illustration shows the system-board components, including
connectors for user-installable optional devices, in the blade server.
Chapter 2. Introduction 15
System-board switches
Use this information to locate and define system-board switches in the blade
server.
The following illustration shows the location of the light path diagnostics switch
on the system board.
SW1
SW3
The following table describes the function of each switch in the switch blocks
(SW1, SW2, SW3).
Switch number Description Switch setting Definition
SW1 - 1 Password override
switch
SW1 - 2 Trusted Platform
Module (TPM)
physical presence
SW1 - 3 ICH9 RTC reset Normally open. Toggle
SW1 - 4 Boot using the backup
IMM code.
Changing position of
this switch resets the
power on password.
The default position is
off.
to reset RTC.
The default position is
off, allowing the blade
server to boot from the
primary IMM
firmware.
This switch overrides
the power on
password. The system
ships with this switch
off, but it can be on or
off in a functioning
system.
Turning this switch to
the on position
indicates a physical
presence to the TPM.
Resets the RTC. A
momentary toggle is
all that is required. To
avoid excessive battery
drain, do not leave this
switch closed.
When the switch is in
the default off
position, the blade
server will boot using
the primary IMM
firmware. When the
switch is on, the blade
server will boot using
a backup of the IMM
firmware.
16 BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
Loading...