IBM 160 GB DLTV4, 320 GB DLTV4 Installation And User Manual

1 60/320 GB DLTV4 Tape Drive Installation an d User’s Guide

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Important:

Review the maintenance information in “Using a cleaning cartridge” on page 11 and “Maintenance” on page 13, because periodic maintenance is not covered by the IBM warranty. Repairs or exchanges that result from improper maintenance might result in billable service charges.

1 60/320 GB DLTV4 Tape Drive Installation an d User’s Guide

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Note: Before using this information and the product it supports, read the information in Appendix C, “IBM Statement

of Limited Warranty Z125-4753-08 04/2004,” on page 23 and Appendix D, “Notices,” on page 41.

First Edition (July 2006)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1

The IBM Documentation CD . . . . . . . . . . . . . . . . . . . .1

Hardware and software requirements . . . . . . . . . . . . . . . .1

Using the Documentation Browser . . . . . . . . . . . . . . . . .1

Notices and statements in this document . . . . . . . . . . . . . . . .2

Chapter 2. Installing the tape drive . . . . . . . . . . . . . . . . .3

Installation guidelines . . . . . . . . . . . . . . . . . . . . . . .3

Handling static-sensitive devices . . . . . . . . . . . . . . . . . .3

Returning a device or component . . . . . . . . . . . . . . . . .4

Preparing for the installation . . . . . . . . . . . . . . . . . . . .4

Installing the tape drive . . . . . . . . . . . . . . . . . . . . . .4

Connecting the cables . . . . . . . . . . . . . . . . . . . . . . .5

Completing the installation . . . . . . . . . . . . . . . . . . . . .6

Turning on the server . . . . . . . . . . . . . . . . . . . . . . .6

Updating the configuration . . . . . . . . . . . . . . . . . . . . .6

Installing backup and restore software . . . . . . . . . . . . . . . . .7

Chapter 3. Using the tape drive . . . . . . . . . . . . . . . . . .9

Loading a tape cartridge . . . . . . . . . . . . . . . . . . . . .10

Unloading a tape cartridge . . . . . . . . . . . . . . . . . . . . .11

Using a cleaning cartridge . . . . . . . . . . . . . . . . . . . . .11

Setting write protection on a cartridge . . . . . . . . . . . . . . . .12

Chapter 4. Maintenance and troubleshooting . . . . . . . . . . . . .13

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . .13

Upgrading firmware . . . . . . . . . . . . . . . . . . . . . .13

Caring for tape cartridges . . . . . . . . . . . . . . . . . . . .13

Environmental issues . . . . . . . . . . . . . . . . . . . . .13

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . .14

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . .14

Post-installation troubleshooting . . . . . . . . . . . . . . . . . .15

CRU list . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Removing a tape drive . . . . . . . . . . . . . . . . . . . . . .15

Installing a tape drive . . . . . . . . . . . . . . . . . . . . . .16

Appendix A. Product specifications . . . . . . . . . . . . . . . .19

Appendix B. Getting help and technical assistance . . . . . . . . . .21

Before you call . . . . . . . . . . . . . . . . . . . . . . . . .21

Using the documentation . . . . . . . . . . . . . . . . . . . . .21

Getting help and information from the World Wide Web . . . . . . . . . .22

Software service and support . . . . . . . . . . . . . . . . . . .22

Hardware service and support . . . . . . . . . . . . . . . . . . .22

Appendix C. IBM Statement of Limited Warranty Z125-4753-08 04/2004 23

Part 1 - General Terms . . . . . . . . . . . . . . . . . . . . . .23

Part 2 - Country-unique Terms . . . . . . . . . . . . . . . . . . .26

Part 3 - Warranty Information . . . . . . . . . . . . . . . . . . .38

Appendix D. Notices . . . . . . . . . . . . . . . . . . . . . .41

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .41

Product recycling and disposal . . . . . . . . . . . . . . . . . . .42

Electronic emission notices . . . . . . . . . . . . . . . . . . . .43

Federal Communications Commission (FCC) statement . . . . . . . . .43

Industry Canada Class A emission compliance statement . . . . . . . .43

Australia and New Zealand Class A statement . . . . . . . . . . . .43

United Kingdom telecommunications safety requirement . . . . . . . . .43

European Union EMC Directive conformance statement . . . . . . . . .43

Taiwanese Class A warning statement . . . . . . . . . . . . . . .44

Chinese Class A warning statement . . . . . . . . . . . . . . . .44

Japanese Voluntary Control Council for Interference (VCCI) statement . . .44

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

iv 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Pred inštaláciou tohto zariadenia si pečítaje Bezpečnostné predpisy.

Antes de instalar este producto lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

vi 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Chapter 1. Introduction

The IBM device for xSeries drive is capable of storing up to 320 GB of compressed data on a DLTtape VS1 tape. It can transfer compressed data at a sustained rate of up to 20 MB per second.

The tape drive can be installed in a server or a tape drive enclosure. For information about installing the tape drive in a tape drive enclosure, see the documentation that comes with the tape drive enclosure.

The tape drive comes with a limited warranty. For more information, see Appendix C, “IBM Statement of Limited Warranty Z125-4753-08 04/2004,” on page

23.

Contact your place of purchase if an item is missing or damaged. Be sure to retain your proof of purchase. It might be required for you to receive warranty service.

The IBM Documentation CD

160/320 GB DLTV4 internal tape drive is a versatile backup and restore

and System x

™

low-range to mid-range servers. This SATA tape

The IBM Documentation CD contains documentation for the tape drive in Portable Document Format (PDF) and includes the IBM Documentation Browser to help you find information quickly.

Hardware and software requirements

The IBM Documentation CD requires the following minimum hardware and software:

v Microsoft Windows NT 4.0 (with Service Pack 3 or later), Windows 2000, or Red

Hat Linux.

v 100 MHz microprocessor.

v 32 MB of RAM.

v Adobe Acrobat Reader 3.0 (or later) or xpdf, which comes with Linux operating

systems. Acrobat Reader software is included on the CD, and you can install it

when you run the Documentation Browser.

Using the Documentation Browser

Use the Documentation Browser to browse the contents of the CD, read brief descriptions of the documents, and view documents, using Adobe Acrobat Reader or xpdf. The Documentation Browser automatically detects the regional settings in use in your system and displays the documents in the language for that region (if available). If a document is not available in the language for that region, the English-language version is displayed.

Use one of the following procedures to start the Documentation Browser:

v If Autostart is enabled, insert the CD into the CD drive. The Documentation

Browser starts automatically.

v If Autostart is disabled or is not enabled for all users, use one of the following

procedures:

– If you are using a Windows operating system, insert the CD into the CD drive

and click Start --> Run. In the Open field, type

e:\win32.bat

where e is the tape drive letter of the CD drive, and click OK.

– If you are using Red Hat Linux, insert the CD into the CD drive; then, run the

following command from the /mnt/cdrom directory:

sh runlinux.sh

Select the tape drive from the Product menu. The Available Topics list displays all the documents for your server. Some documents might be in folders. A plus sign (+) indicates each folder or document that has additional documents under it. Click the plus sign to display the additional documents.

When you select a document, a description of the document is displayed under Topic Description. To select more than one document, press and hold the Ctrl key while you select the documents. Click View Book to view the selected document or documents in Acrobat Reader or xpdf. If you selected more than one document, all the selected documents are opened in Acrobat Reader or xpdf.

To search all the documents, type a word or word string in the Search field and click Search. The documents in which the word or word string appears are listed in order of the most occurrences. Click a document to view it, and press Crtl+F to use the Acrobat search function or Alt+F to use the xpdf search function within the document.

Click Help for detailed information about using the Documentation Browser.

Notices and statements in this document

The caution and danger statements in this document are also in the multilingual

Safety Information document, which is on the IBM Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

The following notices and statements appear in this document:

v Note: These notices provide important tips, guidance, or advice. v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage could occur.

v Danger: These statements indicate a situation that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

2 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

Chapter 2. Installing the tape drive

This chapter provides information about installing the tape drive.

The tape drive can be installed in several types of IBM servers. To determine whether a server supports the tape drive, go to http://www.ibm.com/servers/eserver/ serverproven/compat/us

To install the tape drive, have the following items available:

v Documentation for your server

v Phillips and flat-blade screwdrivers

v An available 5.25-inch half-high bay

Installation guidelines

Before you remove or replace a device, read the following information:

v Read the safety information that begins on page v and “Handling static-sensitive

devices.” This information will help you work safely.

v Observe good housekeeping in the area where you are working. Place removed

covers and other parts in a safe place.

v Do not attempt to lift an object that you think is too heavy for you. If you have to

lift a heavy object, observe the following precautions:

– Make sure that you can stand safely without slipping.

– Distribute the weight of the object equally between your feet.

– Use a slow lifting force. Never move suddenly or twist when you lift a heavy

object.

– To avoid straining the muscles in your back, lift by standing or by pushing up

with your leg muscles.

Make sure that you have an adequate number of correctly grounded electrical

outlets for the server and all attached devices.

v Back up all important data before you make changes to disk drives.

and click System x Servers, Tape Backup Units.

Handling static-sensitive devices

Attention: Static electricity can damage electronic devices. To avoid damage,

keep static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions:

v Limit your movement. Movement can cause static electricity to build up around

you.

v The use of a grounding system is recommended. For example, wear an

electrostatic-discharge wrist strap, if one is available.

v Handle the device carefully, holding it by its edges or its frame.

v Do not touch solder joints, pins, or exposed circuitry.

v Do not leave the device where others can handle and damage it.

v While the device is still in its static-protective package, touch it to an unpainted

metal surface for at least 2 seconds. This drains static electricity from the

package and from your body.

v Remove the device from its package and install it immediately without setting

down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on a metal surface.

v Take additional care when handling devices during cold weather. Heating reduces

indoor humidity and increases static electricity.

Returning a device or component

If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Preparing for the installation

To prepare for the installation, complete the following steps:

1. Read the safety information that begins on page v and “Installation guidelines” on page 3.

2. Unpack the tape drive and store the packaging. You will need the packaging if you return the tape drive for service.

3. Turn off all attached devices.

4. Turn off the server.

5. Disconnect all cables from the server and all attached devices, and then open the server. For information about opening the server, see the documentation that came with the server.

Attention: Tape drives are sensitive to static electricity discharge. The tape

drive is wrapped in a static-protective package to prevent damage.

6. Before you open the static-protective package that contains the tape drive, touch the bag to an unpainted metal surface on the server for at least 2 seconds. Remove the tape drive from the static-protective package. If you must set down the tape drive, place it on the static-protective package. Do not touch any of the exposed components of the tape drive. Instead, handle it carefully by the edges.

Installing the tape drive

If there is insufficient work space to connect the cables after you install the tape drive, connect the cables first (see “Connecting the cables” on page 5). To install the tape drive, complete the following steps:

1. Locate an available 5.25-inch bay to install the tape drive. Remove the cover plate from the bay. Install the tape drive horizontally or vertically, depending on the orientation of the bay.

4 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

Note: The illustrations in this document might differ slightly from your hardware.

2. Attach the mounting rails to the tape drive (if applicable).

3. Align the screw holes in the bay with the threaded holes in the tape drive housing.

Attention: Use only the screws that come with the tape drive. Other screws

might be too long and might damage the tape drive.

When you mount the tape drive, follow these guidelines:

v Make sure that no objects such as screw heads, cables, or adjacent devices

are pressing against the frame.

v Make sure that nothing blocks the ventilation slots on the bottom and rear of

the tape drive.

Insert a screw through each of the screw holes in the bay into the threaded

4. holes in the tape drive, and tighten the screws with a screwdriver.

Connecting the cables

To connect the cables to the tape drive, complete the following steps:

Chapter 2. Installing the tape drive 5

1. Connect the SATA data cable to the system board or SATA adapter on the server, and then connect it to the tape drive.

SATA power cable

SATA data cable

Tape drive power cable

Attention:

a. Do not connect both the SATA power cable and the tape drive power cable.

If you connect both power cables to the tape drive, you might damage the tape drive.

b. Do not force the tape drive power cable into the tape drive power connector.

If the tape drive power cable is upside down and you force the connection, you might damage the tape drive.

Connect either the SATA power cable to the SATA power connector or the tape

2. drive power cable connector to the four-pin connector on the tape drive as shown in the previous illustration.

Completing the installation

Check your work before you close the server:

1. Make sure that the power cable and SATA cable are securely connected, and that the cables are neatly routed.

2. Replace the server cover and secure it in place.

3. Reconnect the cables to the server and then reconnect the power cords to the server.

Turning on the server

Turn on all the attached devices; then, turn on the server. The tape drive performs a power-on self-test (POST) within 15 seconds.

Updating the configuration

In most servers, the Configuration/Setup Utility program automatically recognizes the new tape drive. However, you might have to provide information about system changes after you restart the server.

6 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

If your server does not recognize the tape drive after startup or if you receive startup errors, run the Configuration/Setup Utility program as described in the documentation that comes with your server. If all the LEDs on the front panel of the tape drive blink in unison, there is a problem with the tape drive. Press the Unload button on the right side of the tape drive front panel to eject any tape that might be inserted and to reset the tape drive. If the problem remains, turn the server off and on. If the problem remains, see “Troubleshooting” on page 14 for more information.

Installing backup and restore software

Use the backup and restore function that is provided with your server, or install a separate backup and restore application for the server operating system.

v If you are using a separate backup and restore application, follow the installation

instructions that come with the application.

v If you are using the backup and restore support that your operating system

provides and the operating system requests a device driver, insert the

Documentation CD and look in the device driver folder. If the required device

driver is not included on the Documentation CD, go to www.ibm.com/pc/support/ site.wss/document.do?lndocid=TAPE-FILES and search for 39M5659 or DLTV4 for a list of new and updated device drivers.

Chapter 2. Installing the tape drive 7

8 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

Chapter 3. Using the tape drive

The following illustration shows the front panel of the tape drive.

The following table describes the Power LED on the tape drive front panel.

Cartridge door

Unload button

Media LED

Clean LED

Fault LED

Power LED

Table 1. Power LED description

State Description

Off There is no power to the tape drive

On The tape drive power is on, and either there is no tape cartridge

installed, or the tape is not moving.

Flashing A tape cartridge is loading, or the tape is in motion.

The following table describes the fault, clean, and media LEDs.

Table 2. LED descriptions

Fault Clean Media Description

— Off Flashing

slow

One of the following:

v The format of the tape cartridge is unsupported. v The type of tape cartridge is unsupported. v The tape cartridge is damaged.

— — Lit A DLT1 (DLT VS 80) formatted DLTtape IV tape

cartridge is loaded.

— Flashing

slow

Off An error has occurred. Clean the tape drive and retry

the operation. If the problem continues, replace the tape cartridge and retry the operation. If the problem continues, replace the tape drive. See “Removing a tape drive” on page 15 for more information.

— Lit Off Clean the tape drive and retry the operation. If the

problem continues, replace the tape cartridge and retry the operation. If the problem continues, replace the tape drive. See “Removing a tape drive” on page 15 for more information.

— Flashing

Off Cleaning is in progress.

fast

Table 2. LED descriptions (continued)

Fault Clean Media Description

Flashing

— — A write or read error has occurred. Clean the tape drive

slow

Flashing

— — A mechanical error has occurred. Turn the server off and

fast

On Off Off An internal firmware error has occurred. Turn the server

Loading a tape cartridge

For best results, use only IBM recommended data and cleaning cartridges. For a current list of IBM recommended media, go to http://www.ibm.com/support and searching for ″MIGR-39931″.

and retry the operation. If the problem continues, replace the tape cartridge and retry the operation. If the problem continues, replace the tape drive. See “Removing a tape drive” on page 15 for more information.

on. Retry the operation. If the problem continues, replace the tape drive. See “Removing a tape drive” on page 15 for more information.

off and on. Retry the operation. If the problem continues, replace the tape drive. See “Removing a tape drive” on page 15 for more information.

Note: The IBM 160/320 GB DLTV4 internal tape drive cannot write to a DLTtape

VS1 tape that has been previously written to by a DLT VS160 tape drive.

To load a tape cartridge, complete the following steps:

1. Make sure that the tape drive is turned on.

2. Make sure that the write-protect switch on the tape cartridge is correctly set (see “Setting write protection on a cartridge” on page 12).

3. Grasp the tape cartridge so that the write-protect switch faces you.

4. Insert the tape cartridge into the tape load compartment. The tape drive pulls in the tape cartridge, and the ready LED flashes while the tape cartridge is being loaded. When the tape cartridge is loaded, the ready LED stops flashing.

If the tape cartridge is already in the unload position (partially ejected)

Note:

and you want to reload it, remove the cartridge and then insert it again. If the tape cartridge is already loaded and you have turned off the power, turn on the power again. The tape cartridge is reloaded.

10 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

Unloading a tape cartridge

To unload a tape cartridge, complete the following steps:

1. Make sure that the tape drive is turned on.

2. Press the unload button. The tape drive rewinds the tape and places the tape cartridge in the unload position. The ready LED flashes while the tape rewinds, and then it turns off when the tape cartridge is ejected from the tape drive.

3. After the tape cartridge is ejected, grasp the cartridge and remove it.

Using a cleaning cartridge

Clean the tape drive whenever the clean or media LED is lit or a system I/O error that is related to the tape drive occurs.

A cleaning cartridge can be used approximately 20 times. When a cleaning cartridge has been used the maximum number of times, the cartridge is considered expired. The tape drive detects and automatically ejects an expired cartridge. Never attempt to reuse an expired cleaning cartridge, because it reintroduces debris that was removed previously.

An IBM cleaning cartridge has a label on it that you can use to log the use of the cartridge. Each time the cartridge is used, mark one of the 20 boxes on the label with a pen or marker. When all of the boxes have been marked, discard the cleaning cartridge.

Note: For best results, use only IBM recommended cartridges. For a current list of

IBM recommended media, go to http://www.ibm.com/support and search for ″MIGR-39931″.

To clean the tape drive, complete the following steps:

1. Make sure that the tape drive is turned on.

2. If a tape cartridge is in the tape drive, eject and remove the cartridge.

3. Grasp the cleaning cartridge by the outer edges, with the window side up and the write-protect switch facing you.

4. Slide the cartridge into the opening on the front of the tape drive until the loading mechanism pulls the cartridge into the tape drive and the cartridge door closes.

Chapter 3. Using the tape drive 11

After the cleaning cartridge has been inserted, the remainder of the following cleaning process is automatic:

1. The cleaning cartridge is loaded into the tape drive.

2. The tape drive is cleaned by moving the cleaning tape forward for approximately 30 seconds.

3. The cleaning cartridge is unloaded when the cleaning operation is complete.

4. The clean or media LED turns off to indicate a successful cleaning operation. (If the clean or media LED was lit before the cleaning process started.)

5. If the cleaning operation completes but the clean LED remains lit, repeat the cleaning procedure with a new cleaning cartridge. If the LED still remains lit, replace the tape drive. See “Removing a tape drive” on page 15 for more information.

Setting write protection on a cartridge

The front of the cartridge has a write-protect switch to prevent accidental erasure. Slide the write-protect switch to the left to enable write protection, or slide the switch to the right to enable writing.

Indicator

Write enabled

Write protected

Write-protect switch

12 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

Chapter 4. Maintenance and troubleshooting

This chapter contains information about maintaining and troubleshooting the tape drive.

Maintenance

This section explains how to care for the tape cartridges and how to clean the tape drive head.

Upgrading firmware

IBM periodically releases new drive firmware to fix new problems or add enhancements to improve operation. Upgrading to this new firmware is a customer responsibility. To upgrade firmware, complete the following steps:

1. Go to http://www.ibm.com/support/.

2. Search for 39M5659 or DLTV4.

3. Download the file.

4. Follow the instructions to install the upgrade.

Caring for tape cartridges

The following points are guidelines for storing and using the tape cartridges:

v Do not open the tape access door of the tape cartridge or touch the tape itself.

v Keep your tape cartridges away from sources of electromagnetic fields, such as

telephones, dictation equipment, mechanical or printing calculators, motors, and bulk erasers. Do not place the tape cartridges on a server monitor or on the base unit of the server.

v Keep tape cartridges away from direct sunlight and heat sources, such as

radiators or warm air ducts.

v Keep tape cartridges free of moisture. Do not wet or submerge cartridges in any

liquid.

v Do not expose cartridges to temperature extremes.

cartridges are sealed. Opening the tape cartridge enables dirt and airborne

Tape particles to enter and contaminate the cartridge. The cartridge must be opened only by the tape drive and not by an operator.

The tape is held under tension inside the cartridge. If the cartridge is dropped, this tension is relaxed. Inserting a dropped cartridge into a tape drive might cause the tape to jam, destroy the tape, and damage the tape drive if the cartridge is not removed correctly.

Store tapes in their protective containers, and store them on their ends. Store the tapes in a clean, dry area at normal room temperature and away from magnetic fields.

Environmental issues

The operating environment might adversely affect tape drive operation. The tape drive is designed to operate in a clean environment.

The clearance between the heads and the tape is measured in microns. Even particles of smoke are larger than the space available between the tape and the

heads. Other environmental factors that adversely affect tape drive operation are dirt, dust, fibers, and airborne particles. Make sure that the tape drive operates in a clean environment.

Cleaning the tape drive

Even if the operating environment is clean, dirt might build up on the heads of the tape drive. Every time tape motion occurs, some of the media surface comes off on the heads. Over time, this material builds up, causing the tape head clearance to increase. The increased tape head clearance produces reading and writing errors.

Use only DLT VS1 cleaning cartridges with this tape drive. Other cleaning cartridges will not load and run.

A cleaning cartridge is supplied with the tape drive. Use it only when the clean LED is flashing or a system I/O error occurs, whichever occurs first. To clean the tape drive, follow the cleaning instructions in “Using a cleaning cartridge” on page 11.

When a cleaning cartridge is expired, you must replace it. Never reuse an expired cleaning cartridge. If you continue to use an expired cleaning cartridge, it reintroduces dirt to the tape drive and does not properly clean the tape drive. To make sure that you know when the cleaning cartridge expires, make a notation on the cleaning cartridge each time you clean the tape drive.

Troubleshooting

The first step in problem solving is establishing whether the problem is in the cartridge, the tape drive, the host server and its connections, the backup software, or the way the system is being operated. Check http://www.ibm.com/support/ for information about the tape drive.

Problem Possible reason Suggested action

The server starts, but it does not recognize the tape drive.

The backup and restore application does not recognize the tape drive.

The power or SATA cable is not connected correctly.

The backup and restore application does not support the tape drive.

Some applications require that specific device drivers be installed.

Make sure that the cables to the tape drive are firmly connected. Make sure that the SATA cable does not have any bent pins.

See the documentation for the backup application.

Make sure that the correct SATA and tape drive device drivers are installed. See the instructions in the device driver folder of the Documentation CD.

14 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

Problem Possible reason Suggested action

The tape drive does not operate correctly.

Post-installation troubleshooting

The server recognizes devices during startup. If you swap or connect a device while the server is running, restart the server. Restarting the system resets devices and often resolves problems. Restart the server every time you add a driver or install firmware.

If the tape drive does not turn on, the power cord might not be connected to the tape drive correctly.

If the tape drive fails the self-test, there might be a hardware or firmware failure.

Make sure that the power cord is firmly connected. Try another power cord if one is available. If power is present and all LEDs remain off, press the power button to power cycle the tape drive. If the problem continues, replace the tape drive. See “Removing a tape drive” for more information.

If a cartridge is in the tape drive, remove it. Turn off the tape drive and turn it on again. If the problem continues, replace the tape drive. See “Removing a tape drive” for more information.

CRU list

The tape drive, SATA cable, and screw pack are Tier 1 customer replaceable units (CRUs). Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

For more information about the terms of the warranty and getting service and assistance, see Appendix C, “IBM Statement of Limited Warranty Z125-4753-08 04/2004,” on page 23.

If you are instructed to return a component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Table 3 lists the replaceable components.

Table 3. CRU list

CRU part number Description Tier

39M5663 Tape drive 1

39Y9810 SATA cable 1

42C3933 Screw pack 1

Removing a tape drive

To remove the tape drive from a server, complete the following steps:

Chapter 4. Maintenance and troubleshooting 15

1. Read the safety information that begins on page v and “Installation guidelines” on page 3.

2. Turn off all attached devices.

3. Turn off the server.

4. Disconnect the power cord.

5. Disconnect all cables from the server and all attached devices, and then open the server. For information about opening the server, see the documentation that came with the server.

6. Disconnect the cables from the back of the tape drive.

7. Remove the tape drive mounting screws, and then remove the tape drive from the server.

8. Remove the mounting rails from the tape drive (if applicable).

Installing a tape drive

1. Read the safety information that begins on page v and “Installation guidelines” on page 3.

Attention: Tape drives are sensitive to static electricity discharge. The tape drive

is wrapped in a static-protective package to prevent damage.

2. Before you open the static-protective package that contains the tape drive, touch the bag to an unpainted metal surface on the server for at least 2 seconds. Remove the tape drive from the static-protective package. If you must set down the tape drive, place it on the static-protective package. Do not touch any of the exposed components of the tape drive. Instead, handle it carefully by the edges.

3. Attach the mounting rails to the tape drive (if applicable).

4. Connect the SATA data cable to the tape drive.

16 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

SATA power cable

SATA data cable

Tape drive power cable

Attention:

a. Do not connect both the SATA power cable and the tape drive power cable.

If you connect both power cables to the tape drive, you might damage the tape drive.

b. Do not force the tape drive power cable into the tape drive power connector.

If the tape drive power cable is upside down and you force the connection, you might damage the tape drive.

Connect either the SATA power cable to the SATA power connector, or the tape

5. drive power cable connector to the four-pin connector on the tape drive as shown in the previous illustration.

6. Replace the server cover and secure it in place.

7. Reconnect the cables to the server, and then reconnect the power cord to the server.

Chapter 4. Maintenance and troubleshooting 17

18 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

Appendix A. Product specifications

This appendix includes the product specifications and requirements.

Table 4. Physical specifications

Specification Value

Height (with bezel) 43.82 mm (1.625 in)

Width (with bezel) 148 mm (5.8 in)

Length (with bezel) 221 mm (8.7 in)

Weight 1.3 kg (2.9 lb)

Table 5. Input voltages

Specification Value

Input voltages Standard +5 V dc and +12 V dc ± 5%

Table 6. Maximum sustained data-transfer rates

Specification Value

Uncompressed data 10 MB per second

Compressed data 20 MB per second

Table 7. Operating environment

Specification Value

Tape path temperature range +10°C to +40°C (+50°F to +104°F)

Relative humidity 20% to 80%, noncondensing

Wet bulb 25°C (77°F) maximum

Altitude -152 m to +12 192 m (-500 to +40 000 ft)

Temperature gradient 11°C (51.8°F) per hour

Humidity gradient 10% per hour

20 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

Appendix B. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

v Check all cables to make sure that they are connected.

v Check the power switches to make sure that the system and any optional

devices are turned on.

v Use the troubleshooting information in your system documentation, and use the

diagnostic tools that come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide or Problem

Determination and Service Guide on the IBM Documentation CD that comes with

your system.

Note: For some IntelliStation models, the Hardware Maintenance Manual and Troubleshooting Guide is available only from the IBM support Web site.

v Go to the IBM support Web site at http://www.ibm.com/servers/eserver/support/

xseries/index.html to check for technical information, hints, tips, and new device drivers or to submit a request for information.

can solve many problems without outside assistance by following the

You troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product. The documentation that comes with IBM systems also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program.

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/servers/eserver/support/xseries/ index.html the IBM Publications Center at http://www.ibm.com/shop/publications/order/.

and follow the instructions. Also, some documents are available through

Getting help and information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x and xSeries information is http://www.ibm.com/systems/x/. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.

You can find service information for IBM systems and optional devices at http://www.ibm.com/servers/eserver/support/xseries/index.html.

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.

For more information about Support Line and other IBM services, see http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/ for support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).

Hardware service and support

You can receive hardware service through IBM Services or through your IBM reseller, if your reseller is authorized by IBM to provide warranty service. See http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).

In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.

22 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

Appendix C. IBM Statement of Limited Warranty Z125-4753-08 04/2004

Part 1 - General Terms

This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale. The term “Machine” means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term “Machine” does not include any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Nothing in this Statement of

Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract.

What this Warranty Covers

IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM’s Official Published Specifications (“Specifications”) which are available on request. The warranty period for the Machine starts on the original Date of Installation and is specified in Part 3 - Warranty Information. The date on your invoice or sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part. Unless IBM specifies otherwise, these warranties apply only in the country or region in which you purchased the Machine.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

What this Warranty Does not Cover

This warranty does not cover the following:

v any software programs, whether pre-loaded or shipped with the Machine, or

installed subsequently;

v failure resulting from misuse (including but not limited to use of any Machine

capacity or capability, other than that authorized by IBM in writing), accident, modification, unsuitable physical or operating environment, or improper maintenance by you;

v failure caused by a product for which IBM is not responsible; and v any non-IBM products, including those that IBM may procure and provide with or

integrate into an IBM Machine at your request.

The warranty is voided by removal or alteration of identification labels on the Machine or its parts.

IBM does not warrant uninterrupted or error-free operation of a Machine.

Any technical or other support provided for a Machine under warranty, such as assistance with “how-to” questions and those regarding Machine set-up and installation, is provided WITHOUT WARRANTIES OF ANY KIND.

How to Obtain Warranty Service

If the Machine does not function as warranted during the warranty period, contact IBM or your reseller to obtain warranty service. If you do not register the Machine with IBM, you may be required to present proof of purchase as evidence of your entitlement to warranty service.

What IBM Will Do to Correct Problems

When you contact IBM for service, you must follow the problem determination and resolution procedures that IBM specifies. An initial diagnosis of your problem can be made either by a technician over the telephone or electronically by access to an IBM website.

The type of warranty service applicable to your Machine is specified in Part 3 - Warranty Information.

You are responsible for downloading and installing designated Machine Code (microcode, basic input/output system code (called “BIOS”), utility programs, device drivers, and diagnostics delivered with an IBM Machine) and other software updates from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides.

If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g., keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you for you to install.

If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the telephone or electronically, through your application of Machine Code or software updates, or with a CRU, IBM or your reseller, if approved by IBM to provide warranty service, will either, at its discretion,

1) repair it to make it function as warranted, or 2) replace it with one that is at least functionally equivalent. If IBM is unable to do either, you may return the Machine to your place of purchase and your money will be refunded.

IBM or your reseller will also manage and install selected engineering changes that apply to the Machine.

Exchange of a Machine or Part

When the warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item.

24 160/320 GB DLTV4 Tape Drive: Installation and User’s Guide

Your Additional Responsibilities

Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service.

You also agree to:

1. ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange;

2. obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own; and

3. where applicable, before service is provided: a. follow the service request procedures that IBM or your reseller provides; b. backup or secure all programs, data, and funds contained in the Machine; c. provide IBM or your reseller with sufficient, free, and safe access to your

facilities to permit IBM to fulfill its obligations; and

d. inform IBM or your reseller of changes in the Machine’s location.

4. (a) ensure all information about identified or identifiable individuals (Personal Data) is deleted from the Machine (to the extent technically possible), (b) allow IBM, your reseller or an IBM supplier to process on your behalf any remaining Personal Data as IBM or your reseller considers necessary to fulfill its obligations under this Statement of Limited Warranty (which may include shipping the Machine for such processing to other IBM service locations around the world), and (c) ensure that such processing complies with any laws applicable to such Personal Data.

Limitation

of Liability

IBM is responsible for loss of, or damage to, your Machine only while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

Neither IBM nor your reseller are responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM for any reason. You should remove all such information from the Machine prior to its return.

Circumstances may arise where, because of a default on IBM’s part or other liability, you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), except for any liability that cannot be waived or limited by applicable laws, IBM is liable for no more than

1. damages for bodily injury (including death) and damage to real property and tangible personal property; and

2. the amount of any other actual direct damages, up to the charges (if recurring, 12 months’ charges apply) for the Machine that is subject of the claim. For purposes of this item, the term “Machine” includes Machine Code and Licensed Internal Code (“LIC”).

limit also applies to IBM’s suppliers and your reseller. It is the maximum for

This which IBM, its suppliers, and your reseller are collectively responsible.

UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF,

Appendix C. IBM Statement of Limited Warranty Z125-4753-08 04/2004 25

OR DAMAGE TO, DATA; 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR 4) LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Governing Law

Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles.

THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.

Jurisdiction

All of our rights, duties, and obligations are subject to the courts of the country in which you acquired the Machine.

Part 2 - Country-unique Terms

AMERICAS

ARGENTINA