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i3TOUCH V-SERIES USER MANUAL
8. Troubleshooting
Troubleshooting
Fault Possible Cause Solution
Snowake-like spots on the image
accompanied with noises
The antenna connector is loose and the cable is damaged
The antenna type is not suitable
The antenna orientation or location is not proper
The signal is poor
Check whether the antenna connector is loose or not and
whether the cable is undamaged or not
Check the antenna type (VHF/UHF)
Adjust the antenna orientation or location
Attempt to use a signal enhancer
No image display on the screen; no
sounds; and dim indicator
The power plug is loose and power supply is not connected Check whether the power cord is in proper connection or not
Dot line or stripe interference on the
image
The signal is interfered, such as cars, neon lights and electric hair dryers
Do not use the electric hair dryer nearby the product and
adjust the antenna orientation to reduce interference
Ghost
The signal is reected by the surrounding mountains or buildings
The antenna orientation is not proper
Use a high-orientation antenna
Adjust the antenna orientation
No colors Color saturation is too low Enter “Image” submenu to increase color saturation
No accompanying sound
The volume is too low
Mute is activated
Adjust to the suitable volume
Press the “Mute” key on the remote control to disable the
mute mode
No display on PC; Prompt of no signal
input; Flickering of red indicator
The signal cable is loose or disconnected
Check whether the signal cable is loose or disconnected or
not; connect it again if so
Image shift; image cannot ll the full
screen or exceed the screen; vague
display on PC
Improper adjustment
Improper display mode
Use the function of automatic adjustment
Enter “PC Image Adjustment” to adjust the horizontal or vertical position. Use the recommended mode
Short remote control distance; remote
control failure
The remote control reception window is obstructed
Low battery of remote control unit
Move away the articles to avoid obstruction
Replace with new batteries
Failure in network access
Wrong conguration of network parameters
Improper network connection
Network service is not available
Inquire the network administrator to acquire available network IP address and other parameters
Check whether the network is connected normally or not
Consult the network service provider
Unsmooth online video playing
The network bandwidth is low
Many PCs share the same network
Several movies or other contents are downloaded at the same time
Update your network bandwidth to a higher level
Please attempt to replace with another websites for better
resources
System is stuck, crashed and unable
to operate
External environment (such as lightning and static) disturbs the normal operation
Disconnect the power supply for the product; wait for 1-2min
and then connect to power supply again; and then start it up