Hypermedia HG-4000 6U, HG-4000 3U User Manual
Hypermedia Gateways
6U
3U
HG-4000 3U and 6U
Product Manual
Contact Information
2b, Professor Bergman St.,
Rabbin Science Park,
Rechovot, 76100,
Israel
Phone: +972-8-936-3077
Fax: +972-8-936-3066
For general inquiries: info@hyperms.com
For sales inquiries: sales@hyperms.com
For Technical Support: support@hyperms.com
Web site: http://www.hyperms.com/
Document Information
© May 2010 Hypermedia Systems, Ltd. All rights reserved.
No part of this document may be reproduced or transmitted in any form or
by any means, electronic or mechanical, for any purpose, without the
express written permission of Hypermedia, Inc. Under the law, reproducing includes translating into another language or format.
Every effort has been made to ensure that the information in this manual
is accurate. Hypermedia, Inc. is not responsible for printing or clerical
errors. Information in this document is subject to change without notice.
Trademarks and Software Information
Hypermedia ® and the Hypermedia logo design are registered trademarks of Hypermedia, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.
Software Protection
As between the parties, Hypermedia Systems, Ltd. retains title to, and
ownership of, all proprietary rights with respect to the software contained
within its products. The software is protected by United States copyright
laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).
HMC Product Manual
Release 3.4: May 2010
Hypermedia Systems Ltd. LICENSE AGREEMENT AND WARRANTY
IMPORTANT — READ CAREFULLY
This Hypermedia Systems Ltd. License Agreement (the "AGREEMENT") is a legal agreement between you (either
an individual or a single entity) and Hypermedia Systems Ltd. for the product accompanying this AGREEMENT.
The product includes computer software, associated media and printed materials, and may include "online" or electronic documentation (the "SOFTWARE"). The PRODUCT may also include hardware (the “HARDWARE”). The
SOFTWARE and the HARDWARE are referred to, collectively, as the PRODUCT.
BY INSTALLING AND/OR USING THE PRODUCT YOU AGREE TO BE BOUND BY THE TERMS OF THIS
AGREEMENT.
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, PROMPTLY ERASE ALL COPIES OF THE
SOFTWARE IN YOUR POSSESSION, AND RETURN THE SOFTWARE AND ANY ACCOMPANYING HARDWARE TO THE PLACE FROM WHICH YOU OBTAINED IT.
COPYRIGHT.
All title and copyrights in and to the PRODUCT are owned by Hypermedia Systems Ltd. The PRODUCT is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties.
GRANT OF LICENSE FOR THE SOFTWARE.
The SOFTWARE is licensed, not sold. Hypermedia Systems Ltd. grants to you a non-exclusive, non-transferable,
royalty-free right to install and use the SOFTWARE, provided that the SOFTWARE will be used by a single person
on a single computer and for personal non-commercial, internal use only. If accompanied by a proof-of-purchase
document specifying "site license," "company license," or any other multiple-user type license scheme, then the
terms of that document shall override this single-user restriction. Any rights not expressly granted herein are
retained by Hypermedia Systems Ltd.
OTHER RESTRICTIONS.
This AGREEMENT is your proof of license to exercise the rights granted herein and must be retained by you. You
may not rent, lease, reverse engineer, decompile, modify, or disassemble the PRODUCT, or create derivative
works based on the PRODUCT.
LIMITED HARDWARE WARRANTY
The HARDWARE is protected against defects in material and workmanship, under normal use, for one (1) year
from the original purchase date.
If the HARDWARE fails to perform within the abovementioned warranty period, you must return the PRODUCT to
Hypermedia Systems Ltd. and prepay any shipping charges, export taxes, custom duties and taxes, or any
charges associated with transportation of the Product. In addition, you are responsible for insuring the PRODUCT
shipped or returned and assume the risk of loss during shipment.
All returned PRODUCTS must be accompanied by a description of the problem, a proof of the place and date of
purchase, and the original shipping and packing materials.
Hypermedia Systems Ltd. shall, at its sole discretion, either repair the PRODUCT or replace it with a product of the
same functionally. Replacement products may be refurbished or contain refurbished materials. If Hypermedia Systems Ltd. cannot repair or replace the PRODUCT, Hypermedia Systems Ltd. will refund the depreciated purchase
price of the PRODUCT.
This limited warranty does not apply to any PRODUCT not purchased from Hypermedia Systems Ltd., or from a
Hypermedia Systems Ltd. authorized reseller, or on which the serial number has been removed or defaced. This
limited warranty also does not cover any PRODUCT that has been damaged or rendered defective as a result of
(a) improper transportation or packing when returning the PRODUCT to Hypermedia Systems Ltd.; (b) use of the
PRODUCT other than in accordance with its instructions, or other misuse or abuse of the PRODUCT; (c) modification of the PRODUCT; (d) service by anyone other than a Hypermedia Systems Ltd.-approved agent; (e) unusual
physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static electricity,
improper temperature or humidity, fire, or acts of God.
HMC Product Manual
Release 3.4: May 2010
The maximum liability of Hypermedia Systems Ltd. under this limited warranty is limited to the purchase price of the
PRODUCT covered by the warranty.
Hypermedia Systems Ltd. reserves the right to refuse PRODUCTS (i) that are not covered by the warranty; or (ii)
for which there is no problem found. Such PRODUCTS shall be returned to the purchaser at purchaser’s expense.
DISCLAIMER.
EXCEPT AS EXPRESSLY STATED ABOVE OR AS REQUIRED BY LAW, Hypermedia Systems Ltd. DISCLAIMS
ANY WARRANTY FOR THE PRODUCT. THE PRODUCT IS PROVIDED "AS IS" WITHOUT REPRESENTATION
OR WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. Hypermedia Systems Ltd. ASSUMES NO RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE PRODUCT.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES.
IN NO EVENT SHALL Hypermedia Systems Ltd., ITS AGENTS OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL OR INCIDENTAL DAMAGES; DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING
DIRECTLY OR INDIRECTLY OUT OF THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF Hypermedia Systems Ltd. HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
U.S. GOVERNMENT RESTRICTED RIGHTS.
For purchases made in the United States: The SOFTWARE and any accompanying documentation are provided
with restricted rights. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (b) (3) and (c) (1) (ii) of The Rights in Technical Data and Computer Software clause at DFARS
252.227-7013 or subparagraphs (c) (1) and (2) of the Commercial Computer Software-Restricted Rights at 48 CFR
52.227-19, as applicable.
AMENDMENTS.
Hypermedia Systems Ltd. may amend these terms and conditions at any time by posting a notice on one or more
of its websites. Your continued use of the PRODUCT shall constitute your acceptance of such amended terms.
Accordingly, we urge you to visit our websites periodically to review the current and effective terms and conditions
for use of our products. Certain provisions of these terms and conditions may be superceded by expressly designated legal notices or terms outlined on our websites.
GOVERNING LAW.
This AGREEMENT and any and all claims relating to the PRODUCT shall be governed by the laws of the State of
Israel, without regard to or application of choice of law or principles, and the courts of Tel-Aviv Jaffa shall have sole
and exclusive jurisdiction over any dispute arising in connection with this Agreement and/or the use of the
PRODUCT.
NO WAIVER.
No delay or failure to take action under these terms and conditions will constitute a waiver by Hypermedia Systems
Ltd. unless expressly waived in writing by a duly authorized officer of Hypermedia Systems Ltd.
HMC Product Manual
Release 3.4: May 2010
Table of Contents
Hardware and Installation............................................................................ 1
Overview ............................................................................................................................... 2
Contents of Package ...................................................................................................... 2
Safety Information................................................................................................................. 3
System Components.............................................................................................................. 4
Installation............................................................................................................................. 7
Pre-Installation Preparation ........................................................................................... 7
Installing the D-Link DIR100 Router............................................................................ 8
Installing the RO 1.1 Embedded Router Card ............................................................. 10
Installing the Media Gateway (MG) Card ................................................................... 11
Installing the Cellular Card.......................................................................................... 12
Powering Up and LEDs....................................................................................................... 14
LEDs.................................................................................................................................... 15
HMC Quick Start ........................................................................................ 17
Installation........................................................................................................................... 18
Start-up and Initial Connection ........................................................................................... 20
User Interface Overview ..................................................................................................... 23
HMC Navigation ................................................................................................................. 24
Save/Load Configuration .................................................................................................... 26
Call Parameters ................................................................................................................... 27
HMC Product Manual
Release 3.4: May 2010
i
Configuring a Cellular Card ...................................................................... 29
Cellular Card and System Terminology.............................................................................. 30
Volume Settings .................................................................................................................. 31
Media Connections.............................................................................................................. 32
Associating/Linking Cellular Channels....................................................................... 32
Unlinking Cellular Allocations.................................................................................... 33
Callbacks ............................................................................................................................. 34
Resources..................................................................................................................... 34
Call Triggers ................................................................................................................ 35
SMS Triggers............................................................................................................... 35
Callthroughs ........................................................................................................................ 37
Dial Filters........................................................................................................................... 39
PIN Codes ........................................................................................................................... 40
MSN Values ........................................................................................................................ 41
Reset .................................................................................................................................... 42
Information Screens ............................................................................................................ 43
Module Info ................................................................................................................. 43
Serial Numbers ............................................................................................................ 43
Locks ................................................................................................................................... 44
SIM Select ........................................................................................................................... 45
SIM Counters ...................................................................................................................... 46
SIM Auto Manage............................................................................................................... 47
Call Counter Steps............................................................................................................... 48
CLI Blocking....................................................................................................................... 49
Call Limits........................................................................................................................... 50
Cell Selection ...................................................................................................................... 51
USSD SIM Balance............................................................................................................. 53
Settings ................................................................................................................................ 54
Monitoring Cellular Cards .................................................................................................. 55
All Cells....................................................................................................................... 55
HMC Product Manual
Release 3.4: May 2010
ii
Reception ..................................................................................................................... 56
Status............................................................................................................................ 57
Configuring LCR......................................................................................... 59
Overview ............................................................................................................................. 60
Linking to LCR ................................................................................................................... 61
Linking from a Media Branch ..................................................................................... 61
Linking from the LCR Branch..................................................................................... 63
Editing a Target Link................................................................................................... 65
Breaking a Link (Unlink)............................................................................................. 65
Groups ................................................................................................................................. 66
Creating a Group.......................................................................................................... 66
Using the Default Group Settings................................................................................ 67
Resource Map...................................................................................................................... 68
Sample Assignment ..................................................................................................... 68
Assigning LCR Resources........................................................................................... 69
Rules.................................................................................................................................... 72
Creating a Rule ............................................................................................................ 72
Creating a Default Set of Rules ................................................................................... 74
Deleting a Rule ............................................................................................................ 74
Filters................................................................................................................................... 75
Time Frames........................................................................................................................ 76
Creating a Time Frame ................................................................................................ 76
Disabling Time Frames................................................................................................ 77
Advanced Call Routing (ACR) ........................................................................................... 78
Modifying the Existing ACR Number List ................................................................. 78
Creating a New ACR Number List File ...................................................................... 79
ACR Rules ................................................................................................................... 80
Callthrough.......................................................................................................................... 83
Number Filters..................................................................................................................... 85
Creating a Number Filter ............................................................................................. 85
HMC Product Manual
Release 3.4: May 2010
iii
Applying a Callthrough Filter...................................................................................... 87
Callback Triggers ................................................................................................................ 88
CDR..................................................................................................................................... 90
Enabling Collection of CDR........................................................................................ 90
Downloading a CDR File ............................................................................................ 91
Deciphering the CDR File ........................................................................................... 91
Activating LCR in PC Cards............................................................................................... 94
LCR CDRs .......................................................................................................................... 96
Deciphering the CDR File ........................................................................................... 96
Configuring the VoIP Card ........................................................................ 99
VoIP Media Connections .................................................................................................. 100
Associating/Linking VoIP Channels ......................................................................... 100
Unlinking VoIP Allocations ...................................................................................... 102
Callthrough........................................................................................................................ 103
VoIP Settings..................................................................................................................... 105
VoIP Management Features .............................................................................................. 107
IP Filters..................................................................................................................... 107
DDI Filters (Direct Dial-in) ....................................................................................... 108
Dial Filters ................................................................................................................. 110
Call Routing............................................................................................................... 111
Phone2Net Dial Plan.................................................................................................. 111
DDI Blocking............................................................................................................. 112
Cause Codes............................................................................................................... 113
Monitoring VoIP Cards..................................................................................................... 115
Review VoIP Card Information................................................................................. 115
Controlling VoIP Line Activity ................................................................................. 116
VoIP CDRs ................................................................................................................ 117
Deciphering the VoIP CDR File................................................................................ 117
HMC Product Manual
Release 3.4: May 2010
iv
Managing via the HMC............................................................................. 121
User Management ............................................................................................................. 122
Add User.................................................................................................................... 122
User List..................................................................................................................... 123
VPN Groups ...................................................................................................................... 124
Number Filters................................................................................................................... 125
Scheduler........................................................................................................................... 127
Switch SIM per Slot................................................................................................... 127
Switch SIM per System ............................................................................................. 129
Reset SIM Counter .................................................................................................... 130
Set Multi SIM ............................................................................................................ 132
VoIP Channels ........................................................................................................... 133
Manual Command ..................................................................................................... 135
Callback............................................................................................................................. 137
Remote Delegation .................................................................................................... 137
Ext. Authentication .................................................................................................... 138
Callback and Callthrough......................................................................... 139
Callback Overview............................................................................................................ 140
Callback Best Practice....................................................................................................... 141
Determine a Trigger Strategy .................................................................................... 141
Allocate the Trigger Resource ................................................................................... 142
Allocate the Callback Resource................................................................................. 144
Optionally, Require PIN Code Authorization ........................................................... 146
Authorize the User..................................................................................................... 147
Inform Users .............................................................................................................. 148
Callthrough Overview ....................................................................................................... 149
Callthrough Best Practice.................................................................................................. 150
Allocate the Callthrough Resource............................................................................ 150
Determine and Configure a User Authentication Strategy ........................................ 153
HMC Product Manual
Release 3.4: May 2010
v
Inform Users .............................................................................................................. 153
CB/CT CDRs..................................................................................................................... 154
Console Suite and other Tools .................................................................. 155
Console Suite..................................................................................................................... 156
CDR Console ............................................................................................................. 156
Log Console............................................................................................................... 157
Decoding Logs........................................................................................................... 158
Service Console ......................................................................................................... 167
HGS Setup Parameters Tool ............................................................................................. 168
PRI Cause Conversion ...................................................................................................... 170
Hypermedia Gateway Server List ..................................................................................... 172
Adding a New Server................................................................................................. 172
Accessing Other Tools via the Server List ................................................................ 173
Troubleshooting ................................................................................................................ 174
Index ........................................................................................................... 177
HMC Product Manual
Release 3.4: May 2010
vi
Chapter 1
HARDWARE and INSTALLATION
Hardware and installation vary depending upon the features included with the Hypermedia
Gateway system. Skip the sections that do not apply to your system.
This section includes:
• “Contents of Package” on page 2
• “Safety Information” on page 3
• “System Components” on page 4
• “Pre-Installation Preparation” on page 7
• “Installing the D-Link DIR100 Router” on page 8
• “Installing the Media Gateway (MG) Card” on page 11
• “Installing the Cellular Card” on page 12
• “Powering Up and LEDs” on page 14
• “LEDs” on page 15
HMC Administrator’s Guide
Release 3.4: May 2010
1 Hardware and Installation
Overview
The HyperGateway family of scalable platforms empowers cost-effective corporate telephony
over fixed, cellular and IP networks. HyperGateway systems provide integrated voice communications for both on-site and remote users of small-to-large enterprises. Acting as legacy
PBX VoIP enablers, the flexible systems are easily expanded to meet evolving corporate telephony needs over time.
The Hypermedia Gateway unit is a 19" x 6U or 19" x 3U rack-mountable box that connects to
the local PBX or network via a PRI card or VoIP card. It also connects to the cellular network
via up to 8 cellular cards, each card with 4 modules of cellular channels. The system enables
any combination of connectivity between its various interfaces.
Running on the HyperGateway family of platforms, HyperSaving Package is a corporate communications software add-on that minimizes expenses of local, national and international calls.
The scalable system provides secure and flexible control of on-site and remote calls over fixed,
cellular and IP networks. Leveraging organizational communications resources, Web-based
management capabilities, and operators' various service tariffs, HyperSaving Package
empowers significant savings in corporate telephony expenses. HyperSaving Package
includes any combination of Corporate Call-Back, Corporate Call-Order and Corporate CallThrough services that improve the organization's bottom line.
Contents of Package
Depending upon configuration, the package should contain some or all of the following:
• The Hypermedia Gateway unit
• PRI cables
• Ethernet cables
• 1 or 2 power cords, depending upon the configuration
• 1 to 8 indoor antennas, depending upon the configuration
• 1 control cord
• Optionally, a D-Link DIR-100 router
• The warranty certificate
• Hypermedia Software CD-ROM
HMC Administrator’s Guide
Release 3.4: May 2010 Overview
2 Hardware and Installation
Safety Information
Hypermedia Gateway works with a nominal mains supply voltage of 110–240V AC. Hazardous voltages are present inside of this equipment. Some of the parts can also have high
operating temperatures.
To avoid injury and prevent equipment damage, observe the following safety precautions:
• Installation, service, and maintenance of the Hypermedia Gateway should be done by
qualified technicians only.
• Do not connect the Hypermedia Gateway to any power source other than the indicated
nominal source.
• The power supply cord must be connected to a socket with a valid ground. This equipment should only be used in buildings with proper safety ground.
• When connecting the equipment, first, ensure that the ground connection is connected to
the rack ground or building ground.
• When disconnecting the equipment, disconnect the ground connection last.
• Opening the housing may be dangerous and invalidates the warranty. Only a qualified
technician should open the housing. Before opening, disconnect the power cable from the
equipment.
• The Hypermedia Gateway complies with all necessary safety standards. Equipment connected to the Hypermedia Gateway must also comply with the applicable safety standards.
• The packaging is designed to protect against mechanical damage and should be stored.
Do not ship equipment unless it is properly packed in its original wrapping and shipping
containers.
• Make sure that the equipment top and bottom are not blocked to air movement. Leave 1U
under and on top of the equipment for proper ventilation.
• Do not operate the Hypermedia Gateway in close proximity to potentially hazardous
areas. These includes areas such as, but not exclusively, fuel stations, fuel depots, chemical works or during blasting.
• Operate the device in its normal operating position only.
• The operation of radio transmitters, which includes cellular engines, can impair the function of medical devices that have not been properly shielded. Please ask the advice of
your doctor or the manufacturer of the medical device.
• To avoid moisture condensation, allow time for the unit to adapt to the ambient temperature before switching it on.
HMC Administrator’s Guide
Release 3.4: May 2010 Safety Information
3 Hardware and Installation
System Components
6U
PC Board
CG Boards
Power Supply
MG Board
3U
CB Board
CG Boards
MG Board
Power
Supply
The Hypermedia Gateway system consists of the components described below:
• The Hypermedia Gateway unit is a 19" x 6U or 19" x 3U rack-mountable box that connects to the local PBX or network. The system enables any combination of connectivity
between its PRI, BRI, VoIP, and cellular interfaces.
• The unit contains a back-plan and slots for the boards described in Table 1, “Hypermedia
Gateway Boards,” on page 5. Placement of the boards varies according to product.
• The unit contains a single power supply module. A dual power supply module is also
available.
Figure 1: Examples of Boards within a Hypermedia Gateway
HMC Administrator’s Guide
Release 3.4: May 2010 System Components
4 Hardware and Installation
• The D-LINK DIR-100 is an Ethernet Broadband Router equipped with NAT network
address translation technology. It enables the Hypermedia Gateway to connect to a public
IP and to operate behind firewalls equipped with Network Address Translation (NAT);
this provides maximum network security.
• The HyperGateway Server is an application that is embedded in the Control Board, the
PRI 2.1 board, and on the PC1/2 board. The HyperGateway Server is controlled and managed by the browser-based Hypermedia Management Console.
• The Hypermedia Management Console (HMC) is used by the system administrator for
remote configuration and monitoring of the Hypermedia Gateway system. It runs over
TCP/IP and is accessed via a standard WEB browser.
Table 1: Hypermedia Gateway Boards
Board Name Description
The CB1/2 module is designed for remote TCP/IP access, advanced
application and enhanced new features. It comes in two configurations:
CB1/2
Control Board
PC1/2
Control Board
CG41/CC41
Cellular Gateway
QBRI
Quad BRI Board
• Stand-alone embedded HyperGateway Server for some dualPRI configurations (single PRI with the HyperGateway Server
runs on the PRI 2.1 board mentioned below)
• VoIP Gateway add-on supporting the VoIP interface and providing a SIP/H323 interface
The PC1/2 is a double-slot computer designed for use by alternative
carriers. It enables TCP/IP access and supports the VoIP Gateway.
The PC1/2 runs the HyperGateway Server for direct remote access,
and provides a SIP/H323 interface when VoIP is implemented.
CG41 for GSM and CC41 for CDMA is a single-slot card that
enables inbound and outbound cellular voice calls for GSM and
CDMA networks.
The QBRI boards are single-slot cards that enable signaling over a
BRI channel on public or private ISDN. The HyperGateway Server
runs on the single QBRI board.
HMC Administrator’s Guide
Release 3.4: May 2010 System Components
5 Hardware and Installation
Table 1: Hypermedia Gateway Boards
Board Name Description
The MG-1.1/1.2- Media Matrix is a single-slot card that enables flexible, pre-defined, and dynamic allocation of GSM channels, E1 PRI
B-channels, and VoIP channels.
MG-1.1/1.2
Media Matrix and
Media Gateway
It comes in two configurations:
• The basic Matrix slot board
• VoIP Gateway add-on supporting the VoIP interface and capable
of carrying 32–72 concurrent VoIP calls. It is designed for use
by alternative carriers.
The PRI boards are single-slot cards that enables signaling over a
Primary Rate Interface (PRI) channel on public or private Integrated
PRI-1.1 (EOL)
Services Digital Networks (ISDN) at E1 and T1 reference points.
and
PRI-2.1/2.2
PRI ISDN
The PRI-1.1 module supports a single PRI channel.
The PRI-2.x comes in two configurations:
• 2.1 single PRI with the HyperGateway Server
• 2.2 dual PRI with Bypass
RO 1.1
Router Card
HYD2 and HBS2
Hybrid Card
The RO 1.1 module is a single-slot card that provides Ethernet
Broadband Router functionality. It is equipped with NAT network
address translation technology and enables the Hypermedia Gateway
to connect to a public IP and to operate behind firewalls equipped
with Network Address Translation (NAT)
These cards combine the functionality of the MG and PRI cards.
Optionally, these cards can also support VoIP functionality. The
HYD2 supports dual PRI channels and the HBS2 supports a single
PRI channel.
HMC Administrator’s Guide
Release 3.4: May 2010 System Components
6 Hardware and Installation
Installation
Installation varies depending upon the boards included with the Hypermedia Gateway
system. Skip the sections that do not apply to your system.
This section is subdivided into:
• “Pre-Installation Preparation” on page 7
• “Installing the D-Link DIR100 Router” on page 8
• “Installing the Media Gateway (MG) Card” on page 11
• “Installing the Cellular Card” on page 12
• “Powering Up and LEDs” on page 14
Pre-Installation Preparation
1. Install the Hypermedia Gateway in a 19” rack. Depending upon the physical configuration, the unit requires a height of either 3U or 6U. In addition, we recommend:
• Avoid installing the device near computer rooms, computer monitors, electrical
cabinets, metal objects, and windows with fold aluminum sheet.
• Perform a cellular signal check before mounting the system. This can be done by
checking the Signal Strength and the Bit Error Rate ratio on another mobile phone's
display from the same operator and system.
• Ensure that the device is protected against direct sunlight and heat. This increases
both the reliability of the operation as well as its service life.
• The antennas are for indoor use only.
• The cables to the devices should be installed so that they do not cause any physical
risk. Power cables should be installed separate from the signal cables.
2. Depending upon the configuration of your system, verify that you have some or all of the
following:
• an Ethernet or WAN socket with a fixed IP address
• a spare PRI card in your PBX
• SIM cards from your GSM operator. One SIM card is required for each GSM channel
• in case of CDMA network, a MIN or NAM from your local operator
3. To configure the Router, get the following information from your Internet Service Provider:
• WAN IP Address
• Subnet Mask, and WAN Gateway
HMC Administrator’s Guide
Release 3.4: May 2010 Installation
7 Hardware and Installation
Installing the D-Link DIR100 Router
MEDIA ETH
MAIN ETH
1. Connect the D-Link DIR 100 Router to the Hypermedia Gateway. There are two ways to
connect the router depending upon whether or not the system has a CB card. Choose the
method that matches the configuration of the Hypermedia Gateway.
Figure 2: D-Link DIR 100 Router
System with a CB Card
If the system has a CB card, both D-Link Router cables attach to it.
a. Attach Port 1 of the D-Link Router to the Control Board (CB) port marked MEDIA
ETH.
b. Attach Port 2 of the D-Link Router to the Control Board (CB) port marked MAIN
ETH.
Figure 3: D-Link Connection for System with CB Card
c. Connect the D-Link’s WAN port to an appropriate network port.
HMC Administrator’s Guide
Release 3.4: May 2010 Installation
8 Hardware and Installation
System without a CB Card
To P C C a r d
To MG Card
If the system does not have a CB card, connect the D-Link Router cables as follows:
a. Attach Port 1 of the D-Link Router to the MG card’s port marked ETHERNET.
b. Attach Port 2 of the D-Link Router to the PC card’s port marked LAN.
Figure 4: D-Link Connection for System with CB Card
c. Connect the D-Link’s WAN port to an appropriate network port.
2. Plug in the router and wait until its Status LED starts blinking green. This indicates that
the unit is functioning properly. A prolonged steady green light indicates a problem.
3. Configure the router.
a. Get the following information from your Internet Service Provider:
• WAN IP Address
• WAN Subnet Mask
• WAN Gateway,
b. Using a computer connected to the same LAN as the Hypermedia Gateway, open a
browser.
c. Configure the computer to automatically accept its IP address. This is done via the
Windows Network Connections tool. (Refer to Windows on-line Help and search for
DHCP.)
d. Enter the IP address of the DIR-100 into a browser’s Address field and press “Enter.”
The default IP address on a system using a CB is 192.168.9.254. The default IP
address on a system using a PC is 192.168.0.1. The Log In screen is displayed.
e. Enter the username admin and the password hypergateway.
f. Click Log In. The Setup Wizard is displayed.
g. Click Manual Internet Connection Setup.
HMC Administrator’s Guide
Release 3.4: May 2010 Installation
9 Hardware and Installation
h. Click WA N. The Internet Connections screen is displayed.
PC Card
Figure 5: D-Link Internet Connections Screen
i. Enter the WAN (Public) IP address information provided to you by your ISP.
j. Click Save Settings.
Note: For additional documentation, see the D-Link Manual found on the CD-ROM.
Installing the RO 1.1 Embedded Router Card
The RO 1.1 module is a single-slot card that provides Ethernet Broadband Router functionality. It is equipped with NAT network address translation technology and enables the Hypermedia Gateway to connect to a public IP and to operate behind firewalls equipped with
Network Address Translation (NAT).
1. Connect a cable from the PC card’s
LAN port to the RO card’s LAN1
port.
2. Connect a cable from the MG
card’s ETHERNET port to the RO
card’s LAN2 port.
3. Configure the router. Begin configuration with step 3 on page 9.
HMC Administrator’s Guide
Release 3.4: May 2010 Installation
10 Hardware and Installation
Installing the Media Gateway (MG) Card
The MG-1.1/1.2- Media Matrix is a single-slot card that enables flexible, pre-defined, and
dynamic allocation of GSM channels, E1 PRI B-channels, and VoIP channels. It comes in two
configurations:
• the basic Matrix slot board (pictured)
• VoIP Gateway add-on supporting the VoIP interface
Every Hypermedia Gateway system has an MG card. The MG card has an array of manual
Dual In-line Package (DIP) switches. Set them to match the system configuration.
Figure 6: MG Card 1.2 Without VoIP (above) and 1.1 (below) With VoIP
HMC Administrator’s Guide
Release 3.4: May 2010 Installation
11 Hardware and Installation
Installing the Cellular Card
Push small,
yellow button
to extract the
SIM drawer.
Insert the SIM
card into the
SIM drawer.
Multi-SIM
Extender
1. Insert the GSM SIM Cards. One SIM card should be used per each cellular channel.
a. Push the small yellow button. This pushes SIM drawer out of the slot.
b. Remove the SIM drawer.
c. Place the SIM card in the SIM drawer.
d. Replace the SIM drawer.
e. Optionally, to use the CG board’s multi-SIM extender:
i. Pull out the CG board.
Figure 7: CG Card Multi-SIM Extender
ii. Slide back and pull up the SIM socket.
WARNING! Do not use force on the SIM sockets.
HMC Administrator’s Guide
Release 3.4: May 2010 Installation
12 Hardware and Installation
iii. Slide in the SIM cards.
iv. Lock the SIM sockets.
2. Install the antennas. Each cellular card requires one antenna.
a. Locate the antenna socket ( ). The socket is above the SIM drawers.
b. Fasten the antenna using the SMA connector. Do not use excess force.
c. Tether all cables securely. Tethering helps prevents breakage of connectors and
damage to cellular cards.
WARNING! The antennas are for indoor use only. The antennas will be irreversibly
damaged if placed outdoors.
d. Place the antenna indoors, where the reception level is high.
e. Optionally, to improve reception, place the magnetic back of the antenna on a metal
plate larger than 20 x 20 cm.
HMC Administrator’s Guide
Release 3.4: May 2010 Installation
13 Hardware and Installation
Powering Up and LEDs
1. Turn on the unit. The power panel is located at the top right corner of the system.
Figure 8: Power Panel
Note: Redundant power supplies are optional. When installed, if one fails, or if you power up
the system with just one power supply, an alarm will sound. To stop the alarm, press
the Alarm Reset button at the top left of the panel.
2. Check the LEDs. LED behavior is explained in the following tables:
Tab le 2 : Tab le of L ED Ta ble s
MG Card’s Ethernet LEDs Table 3 on page 15
VoIP LEDs Table 4 on page 15
Cellular Card Green SIM LEDs Table 5 on page 16
HMC Administrator’s Guide
14 Hardware and Installation
Release 3.4: May 2010 Powering Up and LEDs
LEDs
Following are explanations of LED behavior for each of the Hypermedia Gateway’s cards.
Table 3: MG Card’s Ethernet LEDs
Off On Blinking
ACT Active traffic
LINK LAN Connection established
Table 4: VoIP LEDs
Off On Blinking
Ready / Yellow Power is off Connected on 95% Maintenance mode
Error / Red Error
Rx / Green Internal communication
Tx / Yellow Internal communication
* The VoIP LEDs appear on the MG Card and the CB card.
HMC Administrator’s Guide
Release 3.4: May 2010 LEDs
15 Hardware and Installation
Table 5: Cellular Card Green SIM LEDs
State Explanation
Flashing
LED is off
Short blink
Long blink
No SIM card. The channel does not contain an installed
SIM card.
No reception. The channel is not connected to a cellular
network.
Stand by. The channel is connected but there is no call
in progress.
Dialing out or receiving a call. User is either dialing out
or receiving a call in this channel.
Constantly on In use. A call is in progress.
HMC Administrator’s Guide
Release 3.4: May 2010 LEDs
16 Hardware and Installation
Chapter 2
HMC QUICK START
Use the Hypermedia Management Console (HMC) to configure and monitor a Hypermedia
Gateway from a remote location. Access to the Gateway is over TCP/IP using a standard version of Internet Explorer.
Note: The Hypermedia Management Console is customized to match the specific order.
Some branches of the HMC may or may not appear based upon the customization.
This section includes:
• “Installation” on page 18
• “Start-up and Initial Connection” on page 20
• “User Interface Overview” on page 23
• “HMC Navigation” on page 24
• “Save/Load Configuration” on page 26
• “Call Parameters” on page 27
HMC Product Manual
Release 3.4: May 2010
17
Installation
To install the Hypermedia Management Console program:
1. Ensure that the computer matches the following minimum system requirements:
• Windows 2000, XP, or Vista
• Internet Explorer 6 or 7
2. Ensure that you have access to the installation file. It is included with the Hypermedia
Gateway CD-ROM.
Figure 9: Hypermedia Gateway CD-ROM
The installation file name begins with the letter HMC and ends with the extension .exe.
The specific name depends upon the type of installation.
3. Double-click the file HMCxxx-xxx.exe file. The Setup program starts.
Figure 10: Setup Welcome Screen
4. Click Next. The License Agreement is displayed.
HMC Product Manual
Release 3.4: May 2010 Installation
18
5. To continue, you must accept the terms of the agreement. Click I accept the agreement
and click Next. The Select Destination Location window is displayed.
6. Define the location where the program files will be installed. The default location is
"C:\ProgramFiles\Hypermedia". Click Next. The Select Start Menu Folder is displayed.
7. Define the name of the program group that will be added to the Start Menu. The default
name is Hypermedia. Click Next. The Additional Tasks window is displayed.
8. Optionally, select the checkbox to create a Desktop shortcut. Click Next. The Ready to
Install window is displayed.
Figure 11: Setup Ready to Install Screen
9. Click Install. The installation process begins. A progress bar reports on the progress of
the installation.
10. After the installation is complete, click Finish. The installation program creates a pro-
gram group in the Start menu and, optionally, a Desktop shortcuts.
Figure 12: Setup Finish Screen
HMC Product Manual
Release 3.4: May 2010 Installation
19
Start-up and Initial Connection
To run the Hypermedia Management Console:
1. Click the Windows Start button > Programs > Hypermedia. The Hypermedia program
group expands.
2. Click Hypermedia Management Console. The program opens in the default browser.
Figure 13: HMC Connection Screen
3. Click the warning bar at the top of the screen and, from the dropdown menu, click Allow
Blocked Content. Confirm your choice by clicking Ye s at the confirmation message.
Figure 14: HMC Connection Screen
Note: To avoid recurring displays of the warning bar, from the menu bar click Tools >
Internet Options > Advanced > Allow active content to run in files on My Computer.
HMC Product Manual
Release 3.4: May 2010 Start-up and Initial Connection
20
Loading...