NOBEL INTERNATIONAL / ENERJETIC DISTRIBUTORS
CERTIFICATE OF GUARANTEE
This guarantee is underwritten by Enerjetic Distributors cc of 718 James Crescent, Halfway House, Midrand, South Africa.
TERMS & CONDITIONS OF THE GUARANTEE
y This certicate of guarantee applies solely to solar water
heaters manufactured by Xilinakis & Co, distributed by
Enerjetic Distributors South Africa & commissioned on or after
the 1st January 2014
y With this certicate, the companies guarantee the below
recorded Nobel Aelios water storage tank & Nobel Apollon
solar collector/s, installed solely in conjunction with each other,
against any manufacturing defects
y The above mentioned declarations are strictly subject to all
the terms & conditions detailed in this certicate of guarantee
y This guarantee is recorded by the company and is valid from
the date of purchase from Enerjetic Distributors
y This guarantee is limited to the replacement and/or repair of
defective parts free of charge on proviso, whilst the cost of
transport (When in excess of 30km from nearest authorised
dealer) would be for the customer’s account
y Enerjetic Distributors offers warranty claim service response
through its authorised dealer network subject to the terms and
conditions of this document
y For the guarantee to remain valid, it is mandatory for the
customer ensure that the recommended maintenance regime
is strictly adhered to by an authorised Nobel technician &
keeps a written record thereof
y The customer should keep all documents & purchase receipts
related to any repair, maintenance and/or replacement of the
system and its periphery components
y It is imperative that the required maintenance is carried out
every 18 - 24 months; (an obligatory requirement for a 10
year warranty), particular attention needs to be given to the
replacement of the magnesium anode/s, especially in known
hard water areas. Borehole & untreated water (high in soluble
minerals) should be ltered before entering the system & can
require servicing as regularly as every 6 (six) months. The rate
of electrical resistance heating is directly proportional to the
rate of anode depletion
y The routine maintenance/inspection expenses are charged to
the owner of the solar system
y In the event of a suspected failure, the client should contact
& inform their installer/service provider immediately, any
damages resulting from any inaction or failure to neutralise
the a faulty system or make the system safe whilst out of
commission will not be covered by this guarantee
y The decision whether to repair, replace or attend to a faulty
component is at Enerjetic Distributors’ & Nobel international’s
sole discretion
y The installation must have been carried out in accordance with
the supplied technical manual and installed by an accredited
Nobel installer
y Replacement of warrantied parts with any unauthorised
components will render all guarantees null & void
y The installation must comply with all local statutory building
standards, specically SANS 10106
y The electrical parts (element & thermostat) are covered by the
manufacturer’s guarantee for one year
y All panel couplings, valves, pipes & insulation are covered by
the manufacturer’s guarantee of one year
y Authorised statutory auxiliary components i.e. Banjo (TP)
valve, drain cock, tempering valve and vacuum breakers are
covered by a manufacturer’s guarantee of one year
y The water storage tank, jacket heat exchanger & collector/s
are covered by the Nobel manufacturer’s guarantee of
ve (5) years, this under normal urban demand conditions
of acceptable water hardness & regular routine corrosion
prevention as prescribed by this document
y In the event of a water tank or collector leakage due to a
manufacturing defect, the company will replace the faulty part
at its sole discretion with another or similar type of which is
currently available
y Where the water heater is installed in an unusual position
that does not allow safe and/or ready access, the cost of that
access, including the cost of any additional materials handling
and/or safety equipment, shall be for the owner’s account
y The service provider will leave the system in full operational
readiness as per SANS 10106
y All service and/or replacement labour costs not covered by
the guarantee and any extra mandatory remedial services
required to ensure system’s regulatory compliance that is not
claim related will be for the owners account, (according to the
appointed service company’s pricelist)
y All work carried out & guarantees with regard to property &
persons will be underwritten by the appointed service provider
under terms & conditions agreed upon between the client &
service provider concerned
y Any transport charges not covered by the guarantee will be for
the owners account
y Under no circumstances do any repairs or replacements imply
an extension of the original guarantee period
y The owner will be billed for any unnecessary transport or
service technician appointments
y This warranty only applies to the complete, original and
genuine Nobel solar water heating system in its original
installed location and any genuine, Enerjetic/Nobel authorised
replacement parts & accessories