Hyosung NH-1800SE User Manual

NH-1800SE

Operator Manual

NH-1800SE

Revision Record

Date Page Version Description of Change

October, 2010 All 1.0 New Publication

NH-1800SE

1. Introduction

1.1 About NH-1800SE ···························································································1-2

1.2 Basic Features ···························································································1-2

1.3 What is in this Manual ···························································································1-3

1.4 Terminologies ···························································································1-4

1.5 Abbreviations of ATM ···························································································1-4

2. Precautions for Safety

2.1 Overview ·····································································2-2

2.2 Description of Precaution Symbols ·····································································2-3

3. Hardware Specifications

3.1 Dimensions ····················································································3-2

3.2 Component Locations ····················································································3-3

3.3 LCD & Customer Keypad ···················································································3-5

3.4 Cash Dispenser Unit ····················································································3-6

3.5 Receipt Printer ····················································································3-7

3.6 Magnetic Card Reader ····················································································3-8

3.7 Main Control Board ···················································································3-9

3.8 Operating Environment ··················································································3-10

4. Operating Instructions

4.1 Opening and Closing the Door ·············································································4-2

4.2 Cash Dispenser ···········································································4-16

4.3 Receipt Printer ···········································································4-30

4.4 Magnetic Card Specifications ···········································································4-37

5. Operator Functions

5.1 Basic System Operation ····················································································5-2

5.2 Supervisor Menu ··················································································5-19

5.3 Settlement ··················································································5-23

5.4 Journal ··················································································5-25

NH-1800SE

5.5 Report ··················································································5-28

5.6 Diagnostics ··················································································5-36

5.7 Customer Setup ··················································································5-47

5.8 System Setup ··················································································5-89

5.9 Host Setup ··········· ·· ··· ·· ·· ·· ·· ··· ·· ·· ·· ·· ·· ·· ··· ·· ·· ·· ·· ··· ·· ·· ·· ·· ·· ··· ·· ·· ·· ·· ··· ·· ·5-102

5.10 Transaction Setup ················································································5-123

5.11 Site Map ················································································5-126

5.12 Quick Replenish ··························· ·· ·· ·· ·· ·· ·· ··· ·· ·· ·· ·· ··· ·· ·· ·· ·· ·· ··· ·· ·· ··········5-126

5.13 Quick Configuration ················································································5-129

6. Installation

6.1 Installation Information ····················································································6-2

6.2 System Installation ····················································································6-3

7. Appendix

7.1 Error Code Table ····································································7-2

7.2 Installation Guide ··································································7-36

7.3 Transaction Screen Flow ···································································7-47

7.4 Supported USB Memory and HUB ································································7-101

7.5 Advertisement Image Update Guide ········· ························································7-103

7.6 Background Image Update Guide ·································································7-117

7.7 Weather Service Guide (NH2700 Only) ······························································7-126

NH-1800SE 1. Introduction

Chapter 1. Introduction

NH-1800SE 1. Introduction

1. Introduction

1.1 About NH-1800SE

NH-1800SE is designed to meet the everyday demands of immediate cash needs for individuals with

a compact size to fit in virtually any place. This Automated Teller Machine (ATM) is connected to a

network processor to verify accounts and any other inquires through the insertion of a customer’s card.

NH-1800SE is easy to use, easy to service and able to support customer’s needs.

1.2 Basic Features

Major features of NH-1800SE are highlighted in the following list:

Main Controller

CPU S5PC100 834MHz (ARMCortex-A8)

SDRAM

Memory

Operating System

Serial Ports

Communication MODEM & TCP/IP Selectable

Customer Display

Display Type

Customer Input Method

PIN Pad Metal Key Cap EPP T-DES, PCI Certified

Function Key 4X2

Cash Dispenser

Number of cassettes 1 cassette

Denomination $20

Maximum Dispense 40 Notes/Transaction

Cassette Capacity 1,000Notes / Capacity (New Bill)

Reject Type

Flash Memory

NV-RAM

Flicker

256MB

512KB Shared Flash Memory

WinCE 6.0

8 Ports

8” TFT LCD 800Ⅹ600

4 EA (High Bright LED) MCU, EPP, CDU, SPR

Note by Note Reject

(200 bills Max)

NDC Compatible

2cassette, 3cassette Option

$10, $50, $100 Option

2K, 4K, 6K Option

Reject Bin

NH-1800SE 1. Introduction

Card Reader

Magnetic Stripe ISO 1,2 Read EMV Option

Receipt Printer

Printing Type Thermal Line Printing

Printing Width 80mm [3.15inch] Max

Paper Setting Method Semi-Automatic

Paper

Specification

Journal Printer

Journal Printer Electronic Journal

Locking device Dial Lock

Additional Function

Audio guidance

ADA Audio guidance

Type DIP Type

Type Thermal Roll Paper

Width Max. 80mm [3.15inch]

Outer Diameter Max. 180Φ

Safety

Safety UL Business-Hour Safety -

Combo/Cencon Lock

Option

Support

Speaker

1.3 What is in this manual

This manual contains the information needed for normal operational use.

This manual contains Unit Specifications, ATM Opening & Closing Procedures, Operator Functions,

Customer Transactions, Error Recovery and etc.

Some of the information in this manual may differ according to the network processor to be connected.

NH-1800SE 1. Introduction

1.4 Terminologies

In this manual, the terminology listed below is used as follows:

● Customer, cardholder and consumer refer to any person who makes the ATM transaction.

● Device and unit refer to the standard and optional ATM equipment, such as monitor, card reader,

printer and dispenser.

● Fascia refers to the entire front portion of the unit, including the portion where the customer

transacts business.

● Module refers to a plug-in device that can be serviced or replaced.

● Note(s) and bill(s) refer to the individual documents loaded into and dispensed from the dispenser.

● Screen refers to the text appearing on the customer display.

1.5 Abbreviations of ATM

NO. Abbreviations Description

1 AD board Analog to Digital conversion Board

2 ADA The American Disabilities Act

3 AP Application Program

4 Assy Assembly

5 BATT S/W Battery Switch

7 CAM Camera Unit

8 CDU Cash Dispenser Unit

9 CE Control Electronics

10 Earphone Jack Voice Converter for Visually Disabled Persons (ADA)

11 EMV Europay, Mastercard, Visa

12 EP Elementary Program

13 EPP Encryption PIN Pad

14 H/W Hardware

15 I/F Interface

16 ISO International Standard Organization

17 ISO 1 IATA(International Air Transaction Association)

NH-1800SE 1. Introduction

NO. Abbreviations Description

18 ISO 2 ABA (American Banks Association)

19 ISO 3 MINTS(Mutual Institutions National Transfer Systems)

20 JPR Journal Printer

21 LCD Liquid Crystal Display

22 MCU Magnetic Card Unit

23 OPL Operation Panel for Customers to Operate

24 OSD board On Screen Display Board

25 P/S Power Supply

26 PIN Personal Identification Number

27 PNC Panel Control Board

28 PTR Printer (mainly Receipt Printer)

29 S/W Switch

30 SIU Sensor and Indications Unit

31 SP Service Provider

32 SPR Slip Printer (Receipt Printer)

33 TTU Text Terminal Unit (OPL or SPL)

34 VFD Vacuum Fluorescent Display

NH1800SE 2. Precautions for Safety

Chapter 2. Precautions for Safety

12-

NH1800SE 2. Precautions for Safety

2. Precautions for Safety

2.1 Overview

Common Precaution for Safety

Precautions outlined this manual provide information on safe and proper handling of the product. Non-compliance of the precautions may result in injury or damage to the product. This precaution symbol with sample term tells you safety warnings during equipment handlings.

Please read the following instructions before operating equipment.

z Operate equipment in the order outlined in this manual. z Follow precautions indicated in this manual, as well as the equipment itself.

Failure to properly address these precautions may lead to injury or damage to the product.

z Avoid operations not addressed in this manual. z If you cannot remedy system problems using the methods outlined in this manual,

please refer to contact information listed in the manual.

z Any change or modifications in construction of this device which are not expressly approved

by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

22-

NH1800SE 2. Precautions for Safety

2.2 Description of Precaution Symbols

Symbol Description

Electrical Shock

• Do not remove cover. Only a maintenance engineer is allowed to open the cover.

• Do not touch. You may receive electric shock.

• Make sure to turn off the power when servicing the equipment.

High Temperature

• Do not touch the equipment when it is running.

• The equipment c an get extremely hot and may cause a burn.

• Make sure to close the cover before running the equipment.

Be Careful when Moving

• The equipment is heavy. Make sure at least 2 people to lift or move the equipment.

• Do not attempt to move the e quipment alone. You may be injur ed by dropping the heavy equipment.

Fire Hazard

• Place the equipment in an area away from any combustible materials.

• The equipment may catch on fire from overheating or shor t circuit of the pow er supply unit.

Disassembly

• Do not disassemble or modify the equipment unless you are a certified engineer.

• Contact the service center for maintenance, adjustments and repairs.

• Improper disassembly may cause fire or electrical shock.

Fall down

• Do not place the equipment where the floor cannot sustain th e weight of the equipment, or on slanted or unstable surface.

• Equipment may fall down and cause injury or damage.

32-

NH1800SE 2. Precautions for Safety

Symbol Description

Unplug the Equipment

• Stop using the equipment immediately if it smokes, emits an unusual smell, makes abnormal sounds, or if liquids or other foreign materials enter the equipment.

• If the above-mentioned abnormalities occur, immediately turn off the power, unplug the equipment and contact the service center.

• If you ignore these symptoms, the equipment may catch on fire or cause electric shock.

[CAUTION!]

1. TO REDUCE THE RISK OF FIRE, USE ONLY No. 26 AWG OR LARGER TELECOMMUNICATION LINE CORD

2. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSED OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS

3. FOR PLUGGABLE EQUIPMENT, THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE EQUIPMENT AN SHALL BE EASILY ACCESSIBLE

4. THE EQUIPMENT IS TO BE SECURED TO THE BUILDING STRUCTURE BEFORE OPERATION

42-

NH-1800SE 3. Hardware Specifications

Chapter 3. Hardware Specifications

3- 1

NH-1800SE 3. Hardware Specifications

3. Hardware Specifications

3.1 Dimensions

Below figures show the overall physical dimensions of NH-1800SE. NOTE: All the units in the dimension is mm and ( ) is inch scale.

Fig. 3.1 NH-1800SE Dimension

3- 2

NH-1800SE 3. Hardware Specifications

3.2 Component Locations

Front View

Fig. 3.2 (a) Component Location (Front)

1 Liquid Crystal Display (Customer Display) 4 Card Reader Slot (Dip Type) 2 Function Keys 5 Encryption Pin Pad 3 Receipt Printer Slot 6 Cash Dispenser

3- 3

NH-1800SE 3. Hardware Specifications

Customer Display

The customer display welcomes the customer and provides the instructions for performing transactions at the terminal. An optional touch screen display eliminates the need for function keys.

Function keys

The function keys are made up of four keys mounted on each side of the customer display. The customer selects from the choices shown on the customer display and presses the corresp onding function key.

Receipt Printer Slot

After the customer uses ATM, the receipt printer prints the transaction information on a form. ATM presents the form through the receipt printer slot on the upper fascia.

Customer keypad (Encryption PIN Pad)

During the transaction sequence, ATM prompts the customer to use the customer keypad to enter transaction information. The 16-key keypad uses a security module and encrypting PIN pad technology to secure the information entered by the customer at the keypad.

Dip Card Reader

The dip card reader is a manually operated device mounted directly to ATM fascia. The cardholder inserts an ATM card in the card entry slot and then removes the card to begin the transaction. The dip card reader can read magnetic stripe cards and memory chip cards. The dip card reader cannot retract, capture, or retain cards.

Cash Dispenser

When the cardholder requests cash, it is presented through the cash dispenser in the lower fascia.

3- 4

NH-1800SE 3. Hardware Specifications

3.3 LCD & Customer Keypad

The customer display welcomes the customer and provides instruc tions for performing tra nsactions at ATM. During the transaction sequence, ATM prompts the customer to use the customer keypad to enter transaction information. The 16-key keypad uses a security module and encryption PIN pad technology to secure the information entered by the customer at the keypad. The function keypads are made up of four keys mounted on each side of the cus tomer display. The customer selects from the choices shown on the customer display and presses the corresponding function key.

Customer Display

Function Keys

Fig. 3.3 LCD & Customer Keypad

Basic Specification of LCD

• Screen Size : 8.0 ″

• TFT Color LCD

• Resolution : 800 × 600 pixels

Basic Specification of Keypad

• 10 Alphanumeric ,3,4, ENTER, CLEAR, CANCEL, BLANK Keypads

• 8 Function Keys

Encryption PIN Pad

• Each Keypads has integral raised Braille symbols

3- 5

NH-1800SE 3. Hardware Specifications

3.4 Cash Dispenser Unit

The cash dispenser delivers media (cash) to the cardholder after the cardholder’s request is processed by the network and the software. The media is drawn from the cassettes and transported to a slot in the fascia of ATM, where the cardholder can receive it. If the media is too mutilated or wrinkled to dispense, or if a multiple pick occurs, the dispenser sends the notes to the reject bin.

Reject bin

(a) 1-Casstte Cash Dispenser

(1,000 new notes capacity)

Cassette

Fig.3.4 Cash Dispenser

Basic Specification of Cash Dispenser Unit

z Capacity of 1,000 new notes z 40 notes/ transaction z 1000/2000/4000/6000 new notes (optional) z Reject bin with capacity of 200 notes

Reject bin

Cassette

(2,000 new notes capacity per cassette)

(b) 2-Cassette Cash Dispnesr (Option)

z Note by note reject

3- 6

NH-1800SE 3. Hardware Specifications

3.5 Receipt Printer

The receipt printer provides a printed receipt of the customer's transaction. The transaction information can include the amount, ATM number, location and other desired information.

Basic Specification of Receipt Printer

• Thermal line printer with cutter

• Semi-Automatic roll paper setting

•

Printing Width is 80mm [3.15inch] Max

Fig. 3.5 Receipt Printer

3- 7

NH-1800SE 3. Hardware Specifications

3.6 Magnetic Card Reader

The dip card reader is a manually operated device mounted directly to ATM fascia. The customer inserts an ATM card in the card entry slot and then removes the card to begin the transaction. The dip card reader can read magnetic stripe cards and memory chip cards. The dip card reader cannot retract, capture, or retain cards.

Fig. 3.6 Magnetic Card Reader

Basic Specification of Magnetic Card Reader

• Dip type Card Reader (ISO Track 1 & 2)

• EMV Level1 and 2 compliance (optional)

3- 8

NH-1800SE 3. Hardware Specifications

3.7 Main Control Board

This motherboard is applied to NH-1800SE based on Window CE.

Fig. 3.7 Main Controller

Basic Specification of Control Electronics

z S5PC100 834 MHz (ARM Cortex-A8) CPU z SDRAM (256MB), Flash Memory (256 MB) z Operating system : Windows CE 6.0 z Serial ports : 8 Ports z Communication : Modem & TCP/IP Selectable

3- 9

NH-1800SE 3. Hardware Specifications

3.8 Operating Environment

Power Requirements

100 ~240 Vac ±10% 3.2A 50/60Hz , 100 Watt

Power Connections

NH-1800SE must be connected to a dedicated power circuit. This circuit must con sist of LINE, NEUTRAL and GROUND leads connected directly to the power circuit breaker panel. This circuit cannot be shared with any other equipment.

Temperature

z In storage : -10°C ~ 60°C (14°F - 140°F) z While operating : 5°C ~ 40°C (41°F - 104°F)

Humidity

z In storage : 10% < RH < 90%, Non-Condensed z While operating : 25% < RH < 85%, Non-Condensed

3- 10

NH-1800SE 4. Operating Instructions

Chapter 4. Operating Instructions

4 - 1

NH-1800SE 4. Operating Instructions

4. Operating Instructions

4.1 Opening and Closing the Door

4.1.1 Opening and Closing the Front Panel

1) Insert the Front Panel key and turn it clockwise.

2) Please pull the Front Panel outward.

3) Use the reverse order of above description to close the Front panel.

4 - 2

NH-1800SE 4. Operating Instructions

4.1.2 How to open the security door

1) Turn the security cover key clockwise to open the

security cover.

Security Cover Key

2) Unlock the dial lock referring to “4.1.3 How to open

the dial lock.”

Dial Lock

3) Turn the security door handle counterclockwise, and

then pull the security door to open it.

Security Door Handle

4) Use the reverse order of above description to close the security cover and door.

4 - 3

NH-1800SE 4. Operating Instructions

4.1.3 How to open the dial lock

Make sure that this lock would be set 50-25-50 as factory default setting.

1) Turn to the counterclockwise for more than four times and set to “50.”

2) Turn to the clockwise and stop at “25” at the third times.

3) Turn to the counterclockwise and stop at “50” at the second times.

4) Turn to the clockwise until the dial does not move any more.

NOTE: The center scale mark is used to open the safe unit

5) The safe door will open when turning the handle to counterclockwise.

4 - 4

NH-1800SE 4. Operating Instructions

4.1.4 How to set the new password

For example, let's assume that you would like to set the following number (10-50-70)

1) Open the safe door as described in the above.

2) To close the mechanical lock, turn the handle to clockwise with the door opening

3) Turn to the counterclockwise for more than four times and set to “50” at left scale indicator as shown

in the Fig.4.1.

4) Turn to the clockwise and stop at “25” at the third time as shown in the Fig.4.2.

5) Turn to the counterclockwise and stop at “50” at the second times as shown in the Fig.4.3.

Fig.4.1 Fig.4.2

NOTE: The left scale mark is used to

change the password.

Fig.4.3

6) Push the change bar completely until it is held by the dial change home (Fig.4. 4) inside the safe

door and turn to the clockwise by 90 degrees (Fig.4.5).

4 - 5

NH-1800SE 4. Operating Instructions

Fig.4.4 Fig.4.5

7) Turn to the counterclockwise more than four times and position at left scale indicator to “10”

(target number to change).

8) Turn to the clockwise for three times and position the scale to “50” (target number to change).

9) Turn to the counterclockwise for two times and position the scale to “70” (target number to

change).

Fig.4.6 Fig.4.7

4 - 6

NH-1800SE 4. Operating Instructions

Fig.4.8

10) When password setting is completed, turn the change bar counterclockwise and remove it from

the safe as shown in the Fig.4.9.

Fig.4.9 Fig.4.10

NOTE: Do not use number 25 – 35

as the last password number.

11) When password setting is completed, try to turn the dial more than a couple of times while the door

is open to see if the door is opened or not. (Make sure to run the open/close test for at least two or

three times.)

12) When all setting is completed, inform the password to the person in charge while paying attention

to password disclosure or lost.

NOTE: Special attention must be paid and lost dial number cannot be restored.

4 - 7

+ 305 hidden pages

Hyosung NH-1800SE User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision Record

Table of Contents

Chapter 1. Introduction

1.1 About NH-1800SE

1.2 Basic Features

1.3 What is in this manual

1.4 Terminologies

Chapter 2. Precautions for Safety

2.1 Overview

2.2 Description of Precaution Symbols

Chapter 3. Hardware Specifications

3.1 Dimensions

3.2 Component Locations

3.3 LCD & Customer Keypad

3.4 Cash Dispenser Unit

3.5 Receipt Printer

3.6 Magnetic Card Reader

3.7 Main Control Board

3.8 Operating Environment

Chapter 4. Operating Instructions

4.1 Opening and Closing the Door