Hydro-Pro 5, 7, 10, 13, 18 User And Service Manual

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Swimming Pool Heat Pump User and Service manual

English●French●Dutch●German●Russian●Polish

INDEX FOR DIFFERENT LANGUAGES

English manual………………………………........…………1~27

Manuel français………………………………..………..….28~54

Nederlandse handleiding……………………………..……55~81

Bedienungsanleitung Deutsch…………………………...82~108

инструкцию на русском……………….........................109~135

Polskiej firmy…………………….................……….......136~162

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HYDRO-PRO Swimming Pool Heat Pump

User and Service manual

INDEX

1. Specifications

2. Dimension

3. Installation and connection

4. Accessories

5. Electrical Wiring

6. Display Controller Operation

7. Running data setting

8. Troubleshooting

9. Exploded Diagram

10. Maintenance

11. Warranty and returns

Thank you for using HYDRO-PRO swimming pool heat pump for your pool heating, it will heat your pool water and keep the constant temperature when the air ambient temperature is at -5 to 43℃

ATTENTION: This manual includes all the necessary information with the use and the

installation of your heat pump.

The installator must read the manual and attentively follow the instructions in implementation and maintenance. The installator is responsible for the installation of the product and should follow all the instructions of the manufacturer and the regulations in application. Incorrect installation against the manual implies the exclusion of the entire guarantee. The manufacturer declines any responsibility for the damage caused with the people, objects and of the errors due to the installation that disobey the manual guidline. Any use that is without conformity at the origin of its manufacturing will be regarded as dangerous.

WARNING: Please always empty the water in heat pump during winter time or when the ambient temperature drops below 0℃, or else the Titanium exchanger will be damaged because of being frozen, in such case, your warranty will be lost.

WARNING: Please alwa ys cut the power supply if you want to open the cabinet to reach inside the heat pump, because there is high voltage electricity inside.

WARNING: Please well keep the display controller in a dry area, or well close the insulation cover to protect the display controller from being damaged by humidility.

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1. Specifications

1.1 Technical data Hydro-Pro heat pumps

UnitHydro‐Pro Model 5 7 10 13 18 22 22T 26T

Partnumber7008324 7008317 7008318 7008319 7008320 7008321 7008322 7008323

Heatingcapacity

A27/W27

kW 5 7 10 13 18 22 22 26

 BTU/h 17000 23500 34000 44300 61000 75000 75000 88700

Heatingcapacity

A15/W26

kW 3,7 4,3 6,5 8,2 10,8 14,5 14,5 16,5

 BTU/h 12500 14500 22000 28000 36000 49500 49500 56000

Coolingcapacity

A35/W27

kW 2,8 3,5 5 7 9 11 11 15

 BTU/h 9500 12000 17000 24000 30500 37500 37500 51000

Powerinput kW 0,93 1,02 1,48 1,86 2,51 3,45 3,45 3,93

Maximum

volume(good

insulation)

m³ 20 30 45 60 85 120 120 140

Runningcurrent A 4,1 4,7 7 9,1 11,4 15 6,6 7,7

Maximumcurrent A 4,9 5,6 8,4 11 13,7 18 8,4 10

COPatA27/W27 W/W 5,8 5,9 6,2 6 6,1 5,9 5,9 5,8

COPatA15/W26 W/W 4 4,2 4,4 4,4 4,3 4,2 4,2 4,2

Powersupply V/Ph/Hz 220‐240/1/50 380/3/50

Controller Electronic

Condenser Titaniumheatexchanger

Compressor

quantity

 1

Compressortype Rotary Scroll

Refrigerant R410a

Fanquantity 1

Fanpowerinput W 68 80 80 120 200 400 400 400

Fanspeed RPM 830~870

AirFlow Horizontal Vertical

Noiselevel(10m) dB(A) 39 40 40 43 44 47 47 50

Noiselevel(1m) dB(A) 48 49 49 52 53 56 56 59

Waterconnection mm 50

Nominalwater

flow

m³/h 2,5 2,5 2,8 3,5 4,6 6,2 6,2 7,1

Maximum

pressureloss

kPa 12 12 12 15 16 18 18 18

Netdimensions L/W/H 750*290*500 930*350*550 1000*360*620 1045*410*855 865*685*910

Shipping

dimensions

L/W/H 850*330*540 1060*380*590 1120*380*660 1165*430*995 885*740*1050

Net/grossweight Kg 36/38 44/47 49/52 63/67 100/110 125/135 125/135 150/160

* Above data are subjects to modification without notice.

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2. Dimension

Unit : mm

Model Hydro Pro 22, 22T, 26T

Models 5 7&10 13 18

A 273 330 330 380 B 423 680 655 650 C 260 280 300 360 D 293 360 360 410 E 747 930 1000 1000 F 210 230 340 560 G 83 83 83 83 H 470 520 590 820

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3. Installation and connection

3.1 Notes

The factory supplies only the heat pump. All other components, including a bypass if necessary, must be provided by the user or the installer.

Attention:

Please observe the following rules when installing the heat pump:

1. Any addition of chemicals must take place in the piping located downstream

from the heat pump.

2. Install a bypass if the water flow from the swimming pool pump is more than 20% greater than the allowable flow through the heat exchanger of the heat pump.

3. Install the heat pump above the water level of the swimming pool.

4. Always place the heat pump on a solid foundation and use the included rubber mounts to avoid vibration and noise.

5. Always hold the heat pump upright. If the unit has been held at an angle, wait at least 24 hours before starting the heat pump.

3.2 Heat pump location

The unit will work properly in any desired location as long as the following three items are present:

1. Fresh air – 2. Electricity – 3. Swimming pool filters

The unit may be installed in virtually any outdoor

location as long as the specified minimum distances to other objects are maintained (see drawing below). Please consult your installer for installation with an indoor pool. Installation in a windy location does not present any problem at all, unlike the situation with a gas heater (including pilot flame problems).

ATTENTION: Never install the unit in a closed room with a limited air volume in which the air expelled from the unit will be reused, or close to shrubbery that could block the air inlet. Such locations impair the continuous supply of fresh air, resulting in reduced efficiency and possibly preventing sufficient heat output. See the drawing below for minimum dimensions.

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3.3 Distance from your swimming pool

The heat pump is normally installed within a perimeter area extending 7.5 m from the swimming pool. The greater the distance from the pool, the greater the heat loss in the pipes. As the pipes are mostly underground, the heat loss is low for distances up to 30 m (1 5 m from and to the pump; 30 m in total) unless the ground is wet or the groundwater level is high. A rough estimate of the heat loss per 30 m is

0.6 kWh (2,000 BTU) for every 5 ºC difference between the water temperature in the pool and the temperature of the soil surrounding the pipe. This increases the operating time by 3% to 5%.

3.4 Check-valve installation

Note: If automatic dosing equipment for chlorine and acidity (pH) is used, it is essential to protect the heat pump against excessively high chemical concentrations which may corrode the heat exchanger. For this reason, equipment of this sort must always be fitted in the piping on the downstream side of the heat pump, and it is recommended to install a check-valve to prevent reverse flow in the absence of water circulation. Damage to the heat pump caused by failure to observe this instruction is not covered by the warranty.

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3.5 Typical arrangement

Note: This arrangement is only an illustrative example.

3.6 Adjusting the bypass

Optimal operation of the heat pump occurs when the cooling gas pressure is 22 ±2 bar. This pressure can be read on the pressure gauge next to the control heat pump panel. Under these conditions the water flow through the unit is also optimal.

Note: Operation without a bypass or with improper bypass adjustment may result in sub-optimal heat pump operation and possibly damage to the heat pump, which renders the warranty null and void.

Out In

Heat Pump

Use the following procedure to adjust the bypass:

• fully open all three valves

• slowly close valve 1 until the

water pressure is increased by approximately 100 to 200 g

• Close valve 3 approximately half-way to adjust the gas pressure in the cooling system

• If the display shows "ON" or error code EE3, close step by step the valve 2, to increase water flow and stop when the code disappear.

To pool From pool

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3.7 Electrical connection

Note: Although the heat pump is electrically isolated from the rest of the swimming pool system, this only prevents the flow of electrical current to or from the water in the pool. Earthing is still required for protection against short-circuits inside the unit. Always provide a good earth connection.

Before connecting the unit, verify that the supply voltage matches the operating voltage of the heat pump. It is recommended to connect the heat pump to a circuit with its own fuse or circuit breaker (slow type; curve D) and to use adequate wiring (see table below). For horizontal models (Hydro Pro7, 10, 13 and 18): remove the panel to the right of the fan opening. (Hydro Pro 5: remove the top panel). For vertical models (Hydro-Pro22, 22T and 26T): remove the corner panel with the electronic control panel. Connect the electrical wires to the terminal block marked ‘ POWER SUPPLY ’. A second terminal block marked ‘WATER PUMP ’ is located next to the first one. The filter pump (max. 5 A / 240 V) can be connected to the second terminal block here. This allows the filter pump operation to be controlled by the heat pump.

Note: In the case of three-phase models, swapping two phases may cause the electric motors to run in the reverse direction, which can lead to damage. For this reason, the unit has a built-in protective device that breaks the circuit if the connection is not correct. If the red LED above this safety device lights up, you must swap the connections of two of the phase wires.

Model Voltage (V) Fuse or

circuit

breaker (A)

Rated current (A) Wire diameter mm

(with max. 15 m length)

HYDRO PRO7 220–240 16 6.6 2x 1.5 + 1.5 HYDRO PRO10 220–240 16 9.2 2x 2.5 + 2.5 HYDRO PRO13 220–240 20 12.1 2x 2.5 + 2.5 HYDRO PRO18 220–240 25 16.5 2x 6 + 6 HYDRO PRO22 220–240 32 20.9 2x 6 + 6 HYDRO PRO22T 3x 380 20 7.9 4x 2.5 + 2.5 HYDRO PRO26T 3x 380 20 8.9 4x 2.5 + 2.5

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3.8 Initial operation

Note: In order to heat the water in the pool (or hot tub), the filter pump must be running to cause the water to circulate through the heat pump. The heat pump will not start up if the water is not circulating.

After all connections have been made and checked, carry out the following procedure:

1. Switch on the filter pump. Check for leaks and verify that water is flowing from and to the swimming pool.

2. Connect power to the heat pump and press the On/Off button on the electronic control panel. The unit will start up after the time delay expires (see below).

3. After a few minutes, check whether the air blowing out of the unit is cooler.

4. When turn off the filter pump , the unit should also turn off automatically , if not, then adjust the flow switch.

5. Allow the heat pump and the filter pump to run 24 hours a day until the desired water temperature is reached. The heat pump will stop running at this point. After this, it will restart automatically (as long as the filter pump is running) whenever the swimming pool water temperature drops 2 degree below the set temperature.

Depending on the initial temperature of the water in the swimming pool and the air temperature, it may take several days to heat the water to the desired temperature. A good swimming pool cover can dramatically reduce the required length of time.

Water Flow Switch: It is equipped with a flow switch for protecting the HP unit running with adequate water flow rate .It will turn on when the pool pump runs and shut it off when the pump shuts off. If the pool water level higher than 1 m above or below the heat pump’s automatic adjustment knob, your dealer may need to adjust its initial startup.

Time delay - The heat pump has a built-in 3-minute start-up delay to protect the circuitry and avoid excessive contact wear. The unit will restart automatically after this time delay expires. Even a brief power interruption will trigger this time delay and prevent the unit from restarting immediately. Additional power interruptions during this delay period do not affect the 3-minute duration of the delay.

3.9 Condensation

The air drawn into the heat pump is strongly cooled by the operation of the heat pump for heating the pool water, which may cause condensation on the fins of the evaporator. The amount of condensation may be as much as several litres per hour at high relative humidity. This is sometimes mistakenly regarded as a water leak.

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4. Accessories

4.1 Accessories list

Anti-vibration base, 4 pcs

Draining jet, 2 pcs

Waterproof box, 1 pc

10M Signal wire, 1 pc

Water connection assembly, 2 sets

4.2 Accessories Installation

Anti-vibration bases

1. Take out 4 Anti-vibration bases

2. Put them one by one on the bottom of machine like the picture.

Draining jet

1. Install the draining jet under the bottom panel

2. Connect with a water pipe to drain out the water.

Note: Lift the heat pump to install the jet. Never overturn the heat pump, it could damage the compressor.

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Water Inlet & outlet junction

1. Use the pipe tape to connect the water Inlet & outlet junction onto the heat pump

2. Install the two joints like the picture shows

3. Screw them onto the water Inlet & outlet junction

10M Signal wiring

1. Take one side of the 10M Signal wire, to connect with the controller.

2. The other side needs to be pulled through the hole, like the third picture shows.

3. Then connect to the PC board inside the machine : the brown one --- first joint; the blue one --second joint; the yellow one --third joint.

Cable wiring

1. Connect the power supply wire through the white hole like the picture shows.

2. Fix the other side on joints inside the electric box.

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Water pump wiring

1. Connect the water pump wire through the white hole marked

2. Fix the other side on joints inside the electric box.

5. Electrical Wiring

5.1 SWIMMING POOL HEAT PUMP WIRING DIADRA

Hydro Pro 5/7/10

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5.2 SWIMMING POOL HEAT PUMP WIRING DIADRA

Hydro Pro 13

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5.3 SWIMMING POOL HEAT PUMP WIRING DIADRA

Hydro Pro 18/22

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5.4 SWIMMING POOL HEAT PUMP WIRING DIADRA

Hydro Pro 22T/26T

NOTE:

(1)Above electrical wiring diagram only for your reference, please subject machine posted the wiring diagram. (2)The swimming pool heat pump must be connected ground wire well, although the unit heat exchanger is electrically isolated from the rest of the unit .Grounding the unit is still required to protect you against short circuits inside the unit .Bonding is also required.

Disconnect: A disconnect means (circuit breaker, fused or un-fused switch) should be located within sight of and readily accessible from the unit .This is common practice on commercial and residential heat pumps. It prevents remotely-energizing unattended equipment and permits turning off power at the unit while the unit is being serviced.

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5.5 Installation of the display deportee

Photo (1) Photo (2) Photo (3)

- Disassembling of and degrafage control board of the connector (photo1)

- Installation of the provided cable (photo 2)

- To pass the cable by the press pack (photo 3) and to connect the sons directly

6. Display Controller Operation

6.1

The buttons of LED wire controller

When the heat pump is running, the LED display shows the inlet water temperature. When the heat pump is standby, the LED display shows the real time.

6.2 Start or stop the heat pump.

Press

to start the heat pump unit, the LED display shows the desired water temperature for 5 seconds,

then shows the inlet water temperature.

Press

to stop the heat pump unit.

6.3 Choose heating or cooling mode:

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Press until “heat” or “Cool” light is on.

6.4 Setting the real time

On standby or running mode, long press for 10 seconds, then press or to adjust

hour/minute.

Then press the

again to store the new data.

When setting the time,

and cannot work.

6.5 Water temperature setting:

On standby or running mode, press and to adjust the desired water temperature

Note : the heat pump can running only if the water circle/filtration system is running.

6.6 Automatic start/stop the heat pump

To set the time to start the unit

Press to set the time to start the unit, then press or to adjust the time (set the time for start

5 minutes after the water pump).

Press

again to store the new data.

To set the time to stop the unit

Press to set the time to stop running, then press or to adjust the time (set the time for stop

5 minutes before the water pump).

Press

again to store the new data.

6.7 Concell the automatic start/stop

To concell the automatic starter

Press

, then press , light off and the automatic start is off.

To concell the automatic starter

Press

, then press , light off and the automatic stop is off.

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Note : If the water filtration system is stop before the heat pump, the unit will shut down (security condition) and the code EE3 or ON advertise on the controller. It is important to program the heat pump link the time program of the water filtration system. For restart the heat pump, turn off and turn on the electrical power supply to restart the unit.

7. Running data setting

7.1 How to check the parameters

On standby or running mode, long press for 10 seconds, then press or to check the parameters (from 0 to H, see operation parameter table).

7.2 How to adjust the parameters (Can only adjust on standby mode)

1) Long press

for 10 seconds, press again to select the data (from 0 to L, see operation

parameter table) you want to adjust.

2) Then press

or to adjust the parameter, press again to store the new data.

3) Then press or select the other datas you want to adjust, repeat above operation.

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Please kindly noted: A) Press “MODE” to choose mode (Mode only be changed for “1” or “2” setting of parameter 6) B) Mode can be changed while running C) Auxiliary electrical heating is not applicable to these modes.

7.3 How to know the current status

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Parameter Meaning Range Default Remarks

To set the entering water temp. under cooling mode

8-35℃ 28℃

Adjustable

To set the entering water temp. under heating mode

15-40℃ 28℃

Adjustable

Entry into defrosting time period 30-90MIN 40MIN Adjustable

Terms of Entry defrosting function

-30℃to0℃ -7℃

Adjustable

Terms of Exit defrosting

2 to 30℃ 13℃

Adjustable

Time of Exit defrosting 1 to 12MIN 12MIN Adjustable

Mode: 0 Cool 1 Heat and Cool 2 Heat and cool+ auxiliary elec. Heating 3 Heat

0-3 1(Heat and Cool) Adjustable

Mode selection of Electronic expansion valve

0-1 1(auto) Adjustable

Superheat for heating target

-15℃-15℃ 3℃

Adjustable

Superheat for cooling target

-15℃-15℃ -2 ℃

Adjustable

Manual adjustment steps of electronic expansion valve

18-94 70 Adjustable

Inlet water temperature

-9-99℃

Exact testing by value

Outlet water temperature

-9-99℃

Exact testing by value

Condenser temperature under heating mode

-9-99℃

Exact testing by value

Gas return temperature

-9-99℃

Exact testing by value

Ambient temperature

-9-99℃

Exact testing by value

Condenser temperature under Cooling mode

-9-99℃

Exact testing by value

Actual steps of electronic expansion valve

N*5 Exact testing by value

Entering water temperature calibration

-9.9-9.9℃ 0℃

Adjustable

Remarks: (1) When HP stop running in 30 seconds, water pump will shut off automatically

(2) LED wire controller can operate the water pump after connected additional cable to the pump device in the position of “PUMP” terminal accurately.

(3) It is necessary to put an extra 3-phase transfer device for 3 phase water pump.

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8. Troubleshooting

8.1 Error code display on LED wire controller

Malfunction Error code Reason Solution Inlet water temperature sensor failure

PP1 The sensor in open or short

circuit

Check or change the sensor

Outlet water temperature sensor failure

PP2 The sensor in open or short

circuit

Check or change the sensor

Heating condenser sensor failure

PP3 The sensor in open or short

circuit

Check or change the sensor

Gas return sensor failure PP4 The sensor in open or short

circuit

Check or change the sensor

Ambient temperature sensor failure

PP5 The sensor in open or short

circuit

Check or change the sensor

Temperature difference between water inlet and outlet is too much

PP6 Water flow volume not

enough ,water pressure difference is too low

Check the water flow volume or water jammed or not

Cooling outlet water temperature is too low

PP7 Water flow volume is not

enough

Check the water flow or water

system is jammed or not First grade antifreeze protection in Winter

PP7 Ambient temperature or water

inlet temperature is too low

Water pump will run

automatically for first grade

antifreeze Second grade antifreeze protection in Winter

PP7 Ambient temperature or water

inlet temperature is too low

Heat pump will start heating for

second grade antifreeze Cooling condenser sensor failure

PP8 The sensor in open or short

circuit

Check or change the sensor

High pressure protection EE1 1. Refrigerant is too much

2. Air flow is not enough

1. Discharge redundant refrigerant from HP gas system

2. Clean the air exchanger

Low pressure protection EE2 1. Refrigerant is not enough

2. Water flow is not enough

3. Filter jammed or capillary jammed

1. Check if there is any gas leakage ,re-fill the refrigerant

2. Clean the air exchanger

3. Replace the filter or capillary

Flow switch closed EE3 or "ON" Low water flow, wrong flow

direction, or flow switch failure.

Check if the water flow is enough and flow in right direction, or else

the flow switch could be failed. Power supply connections wrong (for 3 phase unit)

EE4 Wrong connection or lack of

connection

Check the connection of power

cable Inlet and outlet water temperature difference malfunction

EE5 Water flow volume is not

enough ,water pressure difference is too low

Check the water flow rate ,or

water system is jammed or not

Communication failure EE8 Wire connection is not good Check the wire connection

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8.2 Other Malfunctions and Solutions (No display on LED wire controller)

Malfunctions Observing Reasons Solution

LED wire controller no display.

No power supply

Check cable and circuit

breaker if it is connected LED wire controller. displays the actual time.

Heat pump under standby status

Startup heat pump to run.

Heat pump is

not running

LED wire controller displays the actual water temperature.

1. Water temperature is reaching to setting value, HP under constant temperature status.

2. Heat pump just starts to run.

3. Under defrosting.

1. Verify water temperature

setting.

2. Startup heat pump after

a few minutes.

3. LED wire controller

should display

"Defrosting".

Water temperature is cooling when HP runs under heating mode

LED wire controller displays actual water temperature and no error code displays.

1. Choose the wrong mode.

2. Figures show defects.

3. Controller defect.

1. Adjust the mode to

proper running

2. Replace the defect LED

wire controller, and then

check the status after

changing the running

mode, verifying the water

inlet and outlet

temperature.

3. Replace or repair the

heat pump unit

Short running

LED displays actual water temperature, no error code displays.

1. Fan NO running.

2. Air ventilation is not enough.

3. Refrigerant is not enough.

1. Check the cable

connections between the

motor and fan, if

necessary, it should be

replaced.

2. Check the location of

heat pump unit, and

eliminate all obstacles to

make good air ventilation.

3 Replace or repair the

heat pump unit.

water stains

Water stains on heat pump unit.

1. Concreting.

2. Water leakage.

1. No action.

2. Check the titanium heat

exchanger carefully if it is

any defect.

Too much ice on evaporator

Too much ice on evaporator.

1. Check the location of

heat pump unit, and

eliminate all obstacles to

make good air ventilation.

2. Replace or repair the

heat pump unit.

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9. Exploded Diagram and Maintenance

9. 1 Exploded Diagram

Model 5 kw

- 24 -

Part Name

ERP code NO

Part Name

ERP code

Front grill

Pipes temperature sensor collet 111900004

Front panel

1110040024

Pipes temperature sensor 111900004

Fan blade 113600017

Back grill 1110080042

Fan motor 11140053

Ambient temperature sensor 112200141

Fan motor bracket 1110130030

Ambient temperature sensor clip 113715001

maintain board 1110210031

Top cover 1110030042

Base tray 1110160102

Compressor wiring clip 110100038

Compressor 110100038

Water flow switch 112100021

Temperature sensor of water-in 112200133

isolation panel 1110110027

Titanium heat exchanger 113900077

controller box 1110120146

Panel on the side 1110021029

Cable fixing clamp-up

Drainage hole plug 113700077

Cable fixing clamp-down

113500007

Suction valve 112500019

Terminal blocks 112000008

Cable joints 114000184

controller box cover 1110150036

Pressure guage 110800001

PC board 11220183

Controller 112200149

Capacitance clamp 1110220010

Waterproof box 113712001

Capacitance 111300014

Panel on the side 1110021029

Transformator 112200064

Water inlet/outlet bolt 114000015

Fan motor capacitance 111300002

Suction pipe 1117991662

Pillar 1110070043

Exhaust pipe 1117991662

Grill on the side 1110090019

Pipe (4 way valve to evaporator) 1117991662

4 way valve 112600001

Pipe (4 way valve to heat exchanger) 1117991662

Pipe (heat exchanger to capillary) 1117991644

Water inlet/outlet screw cap 113900052

Liquid separator 11179 91644

Capillary 1117991662

52 low pressure protection switch

112100003

Collection pipes 1117991662

53 high pressure protection switch

112100011

27 Evaporator Z1Z08Y313

10. Maintenance

(1) Y ou should check the water supply system regularly to avoid the air entering the system and occurrence of low water flow, because it would reduce the performance and reliability of HP unit.

(2) Clean your pools and filtration system regularly to avoid the damage of the unit as a result of the dirty of clogged filter.

(3) You should discharge the water from bottom of water pump if HP unit will stop running for a long time (specially during the winter season).

(4) In another way, you should check the unit is water fully before the unit start to run again.

(5) After the unit is conditioned for the winter season, he is preconize to cover the heat pump with special winter heat pump.

(6) When the unit is running, there is all the time a little water discharge under the unit.

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11. Warranty and returns

11.1 Warranty

LIMITED WARRANTY

Thank you for purchasing a heat pump from us.

This warranty covers manufacturing and material defects in all components for a period of two years after the date of purchase.

This warranty is limited to the original purchaser in the retail sector. It is not transferable, and it is not applicable to products that have been removed from their original installation location. The liability of the manufacturer is limited to the repair or replacement of defective components and does not include the cost of labour for removing and replacing the defective component(s), the cost of transporting component(s) from or to the factory, or costs associated with other materials necessary for carrying out repairs. This warranty does not cover any defects attributable to the following causes:

1. Installation, operation or maintenance of the product other than in accordance with the guidelines and/or instructions in the Installation and Operation Manual supplied with the product.

2. Faulty or deficient work performed on the product by an installer.

3. Failure to maintain the correct chemical balance in the swimming pool [pH between 7.0 and 7.8; total

alkalinity (TA) between 80 and 150 ppm; free chlorine concentration between 0.5 and 1.2 mg/l; total dissolved solids (TDS) less than 1,200 ppm; maximum salt concentration 8 g/l].

4. Improper use, modification, accident, fire, flood, lighting strike, rodents, insects, negligence, neglect, or force majeure.

5. Deposits, freezing, or other conditions that impair proper water flow through the product.

6. Operating the product with a flow rate outside the published minimum and maximum specifications.

7. Use of components or accessories not designed or made for this product.

8. Chemical contamination of the air used by the product or improper use of decontaminating chemicals, such as the addition of decontaminating chemicals through the skimmer or in the pipes or lines located upstream of the heat pump and the cleaning hose.

9. Overheating, improper electrical connections, improper power supply, secondary damage attributable to defective O-rings, diatomaceous filters or filter cartridges, or damage caused by putting the pump into operation in the absence of sufficient water.

LIMITATIONS ON LIABILITY

This is the sole warranty provided by the manufacturer. Nobody is authorised to grant other warranties in our name.

THIS WARRANTY REPLACES ALL OTHER EXPLICITLY GRANTED OR IMPLICIT WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY FORM OF IMPLICIT WARRANTY OF SUITABILITY FOR A PARTICULAR PURPOSE OR FITNESS FOR SALE. WE EXPLICITLY DISAVOW ANY LIABILITY FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE OF A PUNITIVE NATURE RESULTING FROM THE VIOLATION OF AN EXPLICITLY GRANTED OR IMPLICIT WARRANTY.

This warranty gives you specific legal rights, which may vary depending on the country.

WARRANTY CLAIMS

To ensure prompt handling of your warranty claim, please contact your dealer and provide the following information to the dealer: proof of purchase, model number, serial number and date of installation. The installer will contact the factory to obtain instructions regarding the procedure for making warranty claims and to find out the location of the closest service centre.

All returned components must be marked with a RMA number

so that it can be determined whether they are

covered by the warranty.

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11.2 RMA request form

Company: Date:

Street address:

City/town: Postal

code:

Country:

Contact: Phone:

E-mail: Fax:

Contact: Date:

Reserved for internal use

RMA no.:

Assigned by: Date:

Reason for return: Copy of customer invoice included?

RMA request accompanied by other documents? Description of the documents:

Model no.: Invoice no.:

Serial number: Invoice date:

Problem:

Warranty repair policy

1. Shipping costs for returned products must be paid in advance. All shipping costs associated with a return shipment are borne by

you.

2. Products may be sent back to us only after prior approval by the company. Return shipments for which approval has not been given

by the company will be sent back, with all shipping costs to be borne by you.

3. We will replace or repair the products and return them to you free of charge using the shipping service of your choice.

4. If you choose express shipment (by a shipping service selected by you), you are responsible for paying the shipping costs.

Return procedure

1. Before requesting an RMA number from us, please check whether you have properly observed the installation and use instructions

in the manual.

2. Contact our RMA department by phone and ask for an RMA request form.

3. Ensure that all fields of the RMA request form are fully completed.

4. In the case of returns during the warranty period, please include the customer copy of your original sales invoice.

5. Send the RMA request form, the sales invoice and any other relevant documents (photos, etc.) to us or provide them by e-mail. An

RMA number will be assigned to you within 24 hours after we receive the necessary documents. We may refuse to assign you an RMA number if the information mentioned in points 3 and 4 above is missing.

6. The RMA number must be marked clearly on the shipping label of the package and noted on the shipping documents.

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7. All products received by us that lack labels or that have incorrect, incomplete or unreadable labels will be refused, with return

shipping costs to be borne by you.

8. All packages delivered to us with clearly visible damage will be refused imme diately.

9. Before returning products, please check that the products you intend to return to us are the same as the products for which an RMA

number was issued. If the received products do not match the products registered under the assigned RMA number, we will return all of the products at your expense.

10. No return shipments at all will be accepted without an RMA number. Absolutely no exceptions to this rule are allowed.

11. An RMA number remains valid for just 21 calendar days after it is assigned. We reserve the right to refuse to accept

products returned to us if they are received more than 21 days after the date when the RMA number was assigned.

Products not covered or no longer covered by the warranty

The customer is responsible for paying shipping and repair costs The estimated repair costs will be advised after the problem(s) with the returned products have been diagnosed. The minimum charge of a diagnosis is €50.00.

MegaGroup Trade Holding BV

De Amert 700 – 5462 GH Veghel – The Netherlands

PO Box 294 – 5460 AG Veghel – The Netherlands

T: +31 413 747 300

www.megagrouptrade.com

– info@megagrouptrade.com

Hydro-Pro 5, 7, 10, 13, 18 User And Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual