TROUBLESHOOTING
1.Q: The system is brand new, why is the flow rate of purified water so slow?
A: The system’s GPD capacity is achieved when you have the following
conditions for your source water: 77 °F, 500 PPMs, 60 PSI. If your source water
is colder than this, or your inlet pressure is lower, or your PPMs are significantly
higher, then you will experience less than the rated GPD flow rates. Hydrologic
provides solutions to these less-than-desirable source water conditions. For
instance, we have a pressure booster pump for low psi, pre-filtration for high
PPMs, and cold water specific membranes. Call us for information.
2.Q: Why has the flow rate of purified water slowed down over time?
A: This can be due to multiple factors, such as clogged sediment or carbon prefilter, clogged or fouled membrane, or changes to source water conditions. The
quality of your water, frequency of use, and timeliness of pre-filter changes will
determine how long your system performs at peak capacity.
3.Q: Why have the PPMS of the purified water increased over time?
A: This is typically due to deterioration of the membrane as a result of exposure
to chlorine. The purpose of the carbon filter is to remove chlorine from the water.
If It isn’t changed on schedule, chlorine will pass through to the membrane and
degrade it, causing more water to flow out of the purified line and an increase in
PPMs.
4.Q: Why is the waste line running faster than the purified water line?
A: If you’re using the 2:1 flow restrictor, that means the system will produce 2
parts waste water to one part purified water. If you’re using the 1:1, you should
have equal parts waste to purified water.
5.Q: Why does the waste line continue to run when the purified water line is
closed off?
A: Over time, the automatic shut-off valve (ASOV) can accumulate scale and
become clogged, causing it to malfunction. If you experience your waste line
continuing to run after the purified water line is closed, please give us a call.
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