Hunter Stoves HAWK 3, HERALD 5 SLIMLINE, HERALD COMPACT 5, KESTREL, HERALD 4 Installation, Operating And Maintenance Manual

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Page 1

KESTREL/HERALD COMPACT 5/

HAWK 3/HAWK 4/HERALD 4/

HERALD 5 SLIMLINE/HERALD 6/

HERALD 8 SLIMLINE/

LOW OUTPUT INGLENOOK/

HIGH OUTPUT INGLENOOK/

HERALD 8/HERALD 14/MULTIFUEL

CE VII MODEL

Instructions for:

Installation/Operating/Maintenance/Servicing

JINHHD REV A 23/05/2018

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CONTENTS INDEX:

WARRANTY………………………………………………………………………………………………………. 2 TECHINCAL SPECIFICATION………………………………………………………………………………. 3 IMPORTANT INFORMATION…………………………………………………………………………….. 5 SAFETY…………………………………………………………………………………………………………….. 5/6 REMOVE INTERNAL COMPONENTS………………………………………………………………….. 5/6 APPLIANCE DIMENSIONS…………………………………………………………………………………. 7 - 11 PRE INSTALLATION REQUIRMENTS………………………………………………………………….. 11 LEGAL REQUIREMENTS……………………………………………………………………………………. 12 CLEARANCES……………………………………………………………………………………………………. 12/13 COMMISSIONING AND HANDOVER…………………………………………………………………. 13/15 OPERATING INSTRUCTIONS…………………………………………………………………………….. 15 - 17 MAINTENANCE & SERVICING………………………………………………………………………….. 17/18 TROUBLESHOOTING……………………………………………………………………………………….. 19/20 OPTIONAL EXTRAS…………………………………………………………………………………………. 21 SPARES……………………………………………………………………………………………………………. 22 - 35 INSTALLATION & COMMISSIONING CHECK LIST………………………………………………. 36 SERVICE RECORDS…………………………………………………………………………………………… 37 FULL WARRANTY INFORMATION…………………………………………………………………….. 38/39

HUNTER STOVES GROUP, 8 Emperor Way, Exeter Business Park, Exeter, Email: info@hunterstoves.co.uk Devon. EX1 3QS Website: http://www.hunterstoves.co.uk

WARRANTY HUNTER STOVES GROUP OFFER A STANDARD 2-YEAR WARRANTY IF PURCHASED THROUGH A RECOGNISED DEALER. 1-YEAR

STATUTORY APPLIES IF PURCHASED THROUGH AN INTERNET COMPANY. WE ALSO OFFER AN EXTENDED 10-YEAR WARRANTY ON NON-CONSUMABLE PARTS. PLEASE SEE THE WARRANTY SECTION AT WWW.HUNTERSTOVES.CO.UK OR ON PAGES 38/39 OF THESE INSTRUCTIONS FOR FURTHER INFORMATION.

THE WARRANTY WILL ONLY BE VALID IF THE APPLIANCE IS INSTALLED BY AN APPROPRIATELY QUALIFIED ENGINEER IN ACCORDANCE

WITH THE MANUFACTURER’S INSTRUCTIONS AND TO THE APPROPRIATE BUILDING REGULATIONS AND/OR LOCAL BY-LAWS AND SERVICED WITHIN 12 MONTHS OF INSTALLATION.

THIS APPLIANCE MUST BE REGULARLY SERVICED AND MAINTAINED, USING ONLY HUNTER STOVES GROUP APPROVED COMPONENTS

FOR THE WARRANTY TO BE VALID.

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Technical Specification

GENERAL

MODELS : Hawk 3 – CVHK03FM/CVHK03DFM/ CVHK03FWCVHK03DFW Hawk 4 – CVHK04FM/CVHK04DFM/ CVHK04FWCVHK04DFW Kestrel – CVSKS05FM Herald 4 – CVHH04FMN/CVSHH04FM/ CVHH04FWN/CVSHH04FW Compact 5 – CVC05FM/CVSC05FM/ CVC05FW/CVSC05FW Slimline 5 – CVHH05FMN/CVSHH05FM/ CVHH05FWN/CVSHH05FW

KESTREL

HAWK 3

HAWK 4

HERALD 4

COMPACT 5

5 SLIMLINE

Energy Efficiency Class

A A+ A A A A

Nominal Heat Output

Wood

4.8kW

4.2kW

4.7kW

4.0kW

4.7kW

4.4kW

Nominal Heat Output

Ancit

3.3kW

Energy Efficiency

102

108

104

101

Efficiency

Wood

76.8%

80.5%

72.8%

78.0%

76.0%

74.1%

Efficiency

Ancit

66.7%

Mean CO (@13% O₂)

Wood

0.43%

0.24%

0.27%

0.44%

0.30%

0.32%

Mean CO (@13% O₂)

Ancit

0.54%

Appliance Mass

75kg

62kg

71kg

90kg

99kg

90kg

Recommended Fuels

Wood

Seasoned Wood (less than 20% moisture content)

Smokeless Fuel

Anthracite or a manufactured briquette smokeless fuel which is suitable for closed door appliances.

Log Length (mm)

258

280

330

400

FLUES

Mean Flue Gas Temperature

Wood

271°C

227˚C

270˚C

246˚C

269˚C

268˚C

Mean Flue Gas Temperature

Ancit

332˚C

Flue Gas Mass Flow

Wood

4.3 g/s

5.6 g/s

5.7 g/s

3.8 g/s

4.7 g/s

5.0 g/s

Flue Gas Mass Flow

Ancit

7.9 g/s

Flue Outlet Size (Top or Rear Option) (mm)

125

VENTILATION

- Where leakage is greater than 5m³/hour/m²

- Ventilation normally required = 550mm² per

kW output over 5kW

NONE

- Where leakage is less than or equal to

5m³/hour/m²

- Ventilation normally required = 550mm² per

kW output

2640 mm²

2255 mm²

2585 mm²

2200 mm²

2585 mm²

2420 mm²

For further information on ventilation please refer to Building Regulations Document J or your installer. This stove has been designed and assembled so that it may be used to burn wood logs in a Smoke Control Area.

Find out if you are in a Smoke Control Area by contacting your Local Authority.

The Kestrel, Hawk 4, Herald 4, Compact 5, 5 Slimline have been fitted with a permanent stop that prevents closure of the secondary air slider. Removal of this will lead to the appliance potentially causing smoke emissions. Without the permanent stop in place the appliance is not an exempt appliance and so may leave the householder liable for a fine up to £1000.

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Technical Specification

GENERAL

HERALD 6

HERALD 8 SLIMLINE

LOW OUTPUT

INGLENOOK

HIGH OUTPUT

INGLENOOK

HERALD 8

HERALD 14

Energy Efficiency Class

A A

A+ A A A Nominal Heat Output

Wood

5.4kW

5.0kW

7.3kW

10.2kW

9.1kW

11.9 kW

Nominal Heat Output

Ancit

6.5kW

6.0kW

7.8kW

9.0 kW

Energy Efficiency

101

112

105

Efficiency

Wood

75.9%

72.4%

83.6%

78.4%

78.9%

78.6%

Efficiency

Ancit

67.3%

68.4%

68.5%

79.4%

Mean CO (@13% O₂)

Wood

0.27%

0.25%

0.30%

0.40%

0.38%

0.57%

Mean CO (@13% O₂)

Ancit

0.22%

0.21%

0.35%

0.18%

Appliance Mass

101kg

115kg

148kg

160kg

120kg

145kg

Recommended Fuels

Wood

Seasoned Wood (less than 20% moisture content)

Smokeless Fuel

Anthracite or a manufactured briquette smokeless fuel which is suitable for closed door appliances.

Log Length (mm)

380

500

480

500

FLUES

Mean Flue Gas Temperature

Wood

265°C

271˚C

214˚C

291˚C

293˚C

339˚C

Mean Flue Gas Temperature

Ancit

332˚C

235˚C

304˚C

275˚C

Flue Gas Mass Flow

Wood

5.7 g/s

6.2 g/s

5.5 g/s

7.3 g/s

6.4 g/s

Flue Gas Mass Flow

Ancit

7.9 g/s

6.8 g/s

7.2 g/s

Flue Outlet Size (Top or Rear Option) (mm)

150

125

150

VENTILATION

- Where leakage is greater than 5m³/hour/m²

- Ventilation normally required = 550mm² per

kW output over 5kW

220m

m²

NONE

1265 mm²

2860 mm²

2255 mm²

3795

mm²

- Where leakage is less than or equal to

5m³/hour/m²

- Ventilation normally required = 550mm² per

kW output

2970 mm²

2750

mm²

4015

mm²

5610 mm²

5005 mm²

6545

mm²

Find out if you are in a Smoke Control Area by contacting your Local Authority.

The 8 Slimline only has been fitted with a permanent stop that prevents closure of the secondary air slider. Removal of this will lead to the appliance potentially causing smoke emissions. Without the permanent stop in place the appliance is not an exempt appliance and so may leave the householder liable for a fine up to £1000.

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General Guidance

It is important that your stove is correctly installed and operated as Hunter Stoves Group cannot accept responsibility for any fault arising through incorrect installation, use, maintenance or servicing.

These instructions cover the basic principles to ensure satisfactory installation of the stove, although detail may need slight modification to suit particular local site conditions.

The installation must comply with current Building Regulations, National and European Standards, Local Authority Byelaws and other specifications or regulations as they affect the installation of the appliance.

The Building Regulations requirements may also be met by adopting the relevant recommendations in the current issues of British Standards BS 8303 and BS EN 15287-1.

Only use approved fuels on this appliance. Information about this can be found on Page 17.

This is a Domestic Appliance and must only be used in accordance with these instructions. Do not place articles that are affected by high temperatures on, or near, this appliance. Do not place furniture or other items within 1 metre of the front of this appliance. See the note on material clearances on pages 12/13.

Fitting a stove in a room which also contains an extractor fan and/or cooker hood should be avoided where possible. If this is unavoidable, the suitability of the space for fitting this appliance must be decided at the discretion of a qualified installer, and a flue draught interference test must be performed.

Do not obstruct the ventilation required for the safe use of this appliance.

COMPETENT PERSONS SCHEME

Hunter Stoves Group recommend that this stove is installed by a member of an accredited competent persons scheme e.g. HETAS.

If the installer is not a member of a competent

person’s scheme, it is a legal requirement, in the UK,

to notify your Local Building Control Officer in advance of any installation work starting.

HEALTH AND SAFETY PRECAUTIONS

Special care must be taken when installing the stove such that the requirements of the Health and Safety at Work Act are met.

HANDLING

This appliance is very heavy. Adequate facilities must be available for loading, unloading and site handling.

FIRE CEMENT

Some types of fire cement are caustic and should not be allowed to come into contact with the skin. In case of contact, wash immediately with plenty of water.

ASBESTOS

This stove contains no asbestos. If there is a possibility of disturbing any asbestos in the course of installation, then please seek specialist guidance and use appropriate protective equipment.

METAL PARTS

When installing or servicing this stove, care should be taken to avoid the possibility of personal injury.

MODIFICATION

No unauthorised modification of this appliance should be carried out.

SAFETY

WARNING – This appliance will be hot when in

operation and due care should be taken. The supplied operating tool or glove may be used to open the door and operate the air controls.

PLEASE READ THESE INSTRUCTIONS PRIOR TO INSTALLATION AND OPERATION. KEEP THESE

INSTRUCTIONS IN A SAFE PLACE FOR FUTURE REFERENCE AND SERVICING.

THIS APPLIANCE WILL BECOME VERY HOT WHEN USED IN ACCORDANCE WITH THESE INSTRUCTIONS,

HUNTER STOVES RECOMMEND THAT AN APPROVED GUARD IS USED TO PROTECT THE YOUNG, ELDERLY

OR INFIRM FROM HARM.

THE INSTALLER COMMISSIONING SHEET CAN BE FOUND ON THE BACK COVER. PLEASE ENSURE THAT IT IS

COMPLETED PRIOR TO USE.

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AEROSOLS

Do not use an aerosol spray on or near the stove when it is alight.

FIREGUARDS

Always use a fireguard in the presence of children, the elderly or the infirm. The fireguard should be manufactured in accordance with BS8423 – Fireguards for use with solid fuel appliances.

DO NOT OVER-FIRE

It is possible to fire the stove beyond its design capacity. This could damage the stove so watch for signs of over-firing. If any part of the stove starts to glow red, the stove is in an over-fire situation and the controls should be adjusted accordingly. Never leave the stove unattended for long periods without first adjusting the controls to a safe setting. Careful air supply control should be exercised at all times.

FUME EMISSION

Properly installed, operated, this appliance will not emit fumes. Occasional fumes from de-ashing and refuelling may occur. Persistent fume emission must not be tolerated.

This appliance should not be operated with the door open.

If fume emission persists, then the following immediate action should be taken: -

➢ Open doors and windows to ventilate the room. ➢ Let the fire go out, or eject and safely dispose of

fuel from the appliance.

➢ Check for flue/chimney blockage and clean if

required.

➢ Do not attempt to re-light the fire until the cause

of the fume emission has been identified and corrected.

If necessary, seek expert advice.

ADVERSE WEATHER

In a small number of installations, occasional local weather conditions (e.g. wind from a particular direction) may cause downdraught in the flue and cause the stove to emit fumes. In these circumstances, the stove should not be used. A professional flue installer will be able to advice on solutions to this problem (e.g. anti-downdraught cowl).

CARBON MONOXIDE DETECTOR Hunter Stoves recommend a Carbon Monoxide Detector that conforms to the latest issue of BS EN 50292 is placed in the same room as the appliance. The installation of such an alarm is not considered as

a substitute for regular maintenance or servicing or the appliance and Flue system.

IN THE EVENT OF A CHIMNEY FIRE:

➢ Raise the alarm ➢ Call the Fire Brigade ➢ Close appliance air controls ➢ Move furniture, ornaments etc. away ➢ Place a fireguard in front of stove ➢ Check the chimney breast for signs of

excessive heat.

If the wall is becoming excessively hot, move furniture away. Ensure the Fire Brigade can gain access to your roof space in order to check for fire spread.

REMOVING INTERNAL COMPONENTS

All internal components must be removed prior to fitting the stove. This will make handling the stove easier; allow access to fixings and the flue outlet; as well as protect the internal components from damage during the installation process.

1. Open the door and remove the ashpan.

2. Remove the grate bars by lifting the front up

off the cam bar and sliding forward off the rear grate support and lift out of the firebox.

3. Remove the cam bar by lifting the left-hand

end of it upwards until it clears the side casting. Pull the left-hand end towards the front of the stove and then slide all the way out. Take care not to lose the cam hole plate.

4. Remove the catch bar by lifting upwards and

pulling forwards out of the stove body.

5. Remove both Side Plates by sliding out.

Side Bricks

Slide the base of the Side Brick towards the centre of the stove and remove.

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Rear Brick

Baffle/Throat Plate

STOVE ASSEMBLY

Flue Collar

Blanking Plate

RE-ASSEMBLING THE STOVE

Refit all the internal parts by following

the ‘removing internal component’

instructions in reverse order.

APPLIANCE DIMENSIONS

KESTREL

HAWK 3/3D

Pull the top edge of the Rear Brick forward and lift the brick out of the Stove.

Lift the Baffle and slide to the right. When the left side of the Baffle clears the Baffle Support, lower the Baffle into the Fire Box and remove.

Place the bolts downwards through the fixing holes (head side upwards). Then tighten by using supplied nuts from inside stove.

Place the gasket on the outlet and put blanking plate on top of this. Screw the bolts from the inside of the stove into the blanking plate.

Place the flue collar gaskets on the outlet to be used.

Top or rear outlet

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HAWK 4/4D

HERALD 4

HAWK 4/4D

COMPACT 5

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5 SLIMLINE

HERALD 6

HERALD 8 SLIMLINE

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LOW/HIGH OUTPUT INGLENOOK

HERALD 8

HERALD 14

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PRE-INSTALLATION REQUIREMENTS

PLEASE CHECK THE FOLLOWING:

Any existing chimney/flue system must be confirmed as suitable for this appliance as defined in Building Regulations Document J. It must be swept and inspected, by a competent person (see notes), to confirm that is structurally sound and free from cracks and obstructions.

The diameter of the Flue should not be less than Ø125mm (Kestrel, Hawk 3 & 4, Herald 4, 5C, 5S, 8S) or 152mm (Herald 6, Low/High Output Inglenook, 8/14) and not more than Ø200mm or Ø230mm. Do not connect to systems that have large voids or spaces. If any of these requirements are not met, the chimney should be lined by a suitable method.

If the chimney is suspected of previously serving an open fire it must be swept again, within a month of regular use, to clear any soot that may have been dislodged due to the variation in combustion levels and higher flue gas temperature levels. The chimney/flue system exit must comply with Building Regulations Document J. The minimum height and should terminate in accordance with Table 1.

CONNECTION TO THE CHIMNEY

An existing fireplace opening can be bricked up or sealed with a register plate. A short length of flue pipe of minimum 125mm (Kestrel, Hawk 3 & 4, Herald 4, 5C, 5S, 8S) or 152mm (Herald 6, Low/High Output Inglenook, 8/14) internal diameter may then be used to connect the stove to the chimney. This flue pipe should be made of 316 grade stainless steel or vitreous enamelled steel, nominal thickness 1.2mm. Ensure that the pipe end is no closer than 76mm to the chimney walls. The length of any horizontal run of

flue pipe must not exceed 125mm or 152mm (as above). It is essential that all connections between the stove and chimney-flue are sealed and made airtight.

Make provision to access the chimney/flue system for cleaning and the removal of debris. If there is no existing chimney then either a prefabricated block chimney in accordance with Building Regulations Approved Document J, or a twin-walled insulated stainless-steel flue to BS4543 can be used. These chimneys must be fitted in accordance with the

manufacturer’s instructions and Building Regulations.

New masonry and flue block chimneys must meet the requirements of Building Regulations Document J. Any connecting flue pipe systems must also meet these regulations.

Please check the suitability of the fireplace and/or surround for use with this appliance before installing it. If you have any doubts about the suitability of your chimney, consult your local Dealer/Stockist or Installation Engineer. Both the chimney and flue pipe must be accessible for cleaning and if ANY part of the chimney cannot be reached through the stove (with baffle removed), a soot door must be fitted in a suitable position.

FLUE OUTLET POSITIONS (DOCUMENT J):

Position on Roof

Clearances to flue exit

A At or within 600mm of the ridge

At least 600mm above the ridge

B Elsewhere on a roof (Pitched or Flat)

At least 2.3 M horizontally from the nearest point on the weather surface and: a) At least 1.0 M above the highest point of intersection between the chimney and weather surface; or b) at least as high as the ridge

C Below (on a pitched roof) or within 2.3 M horizontally to an opening window or dormer.

At least 1.0 M above the top of the opening

D Within 2.3 M of an adjoining or adjacent building, whether or not beyond the boundary

At least 600mm above any part of the adjacent building within 2.3 M

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A full copy of Document J can be found here: http://www.planningportal.gov.uk/uploads/br/BR_P DF_ADJ_2010.pdf

LEGAL REQUIREMENTS

Hunter Stoves Group requests that before installation and/or use of this appliance that you read these instructions carefully to ensure that all the relevant requirements are fully understood.

These instructions cover the basic principles to ensure satisfactory installation of the stove, although detail may need slight modification to suit particular local site conditions. In all cases the installation must comply with current Building Regulations, Local Authority Byelaws, European and National Standards and other specifications or regulations as they affect the installation of the stove.

It should be noted that the Building Regulations requirements may be met by adopting the relevant recommendations given in British Standards BS 8303, BS 6461 and BS 7566 as an alternative means to achieve an equivalent level of performance to that obtained following the guidance given in Approved Document J.

Your local Building Control Officer can advise you regarding the interpretation of the Regulations should there be any questions. This appliance must be installed by a Registered Installer (see Competent Persons Scheme) or approved by your local Building Control Officer.

All works undertaken must be carried out with due care and attention to meet the requirements of the Health & Safety code of practice and any other legislation that may have been introduced since the publication of these instructions.

Competent Persons Scheme

Members of the following schemes may self-certify the installation of this stove. If the installer is not a member of one of these schemes, your local Building Control Department must approve the installation.

Scheme

Web address

Telephone

APHC (Association of Plumbing and Heating Contractors (Certification) Limited

www.aphc.co.uk

02476 470 626

Building Engineering Services Competence Accreditation (BESCA Limited)

www.hvca.org.uk / www.besca.org.uk

0800 652 5533

HETAS Ltd (Heating Equipment Testing and Approval Scheme)

www.hetas.co.uk

01462 634721 NAPIT Registration Ltd

www.napit.org.uk

0870 444 1392

NICEIC Group Ltd

www.niceic.org.uk

0800 013 0900

Air Supply

The room or space containing this appliance does not need a permanent, unobstructed air opening (Kestrel, Hawk 3 & 4, Herald 4/5C/5S/8S. These stoves listed below require a permanent, unobstructed air opening: Herald 6 – 220mm² Low Output Inglenook – 1265mm² High Output Inglenook – 2860mm² Herald 8 – 2250mm² Herald 14 – 3795mm²

If a draught stabiliser is fitted, the air opening should be at least Kestrel - 1440mm². Hawk 3 & 4, Herald 4, 5C, 5S – 1230mm² Herald 6 – 1275mm² Herald 8 Slimline – 1500mm² Low Output Inglenook – 4015mm² High Output Inglenook – 5610mm² Herald 8 – 4985mm² Herald 14 – 5865mm²

Due consideration should be given to air requirements for any other appliance in the same room or space.

Any air opening must be kept clear from blockage or obstruction.

Hearth/ Material Clearances

Hearth constructions must comply with the current building regulations.

Your stove must be installed on a floor with adequate load-bearing capacity, otherwise suitable measures should be taken.

If the existing construction does not meet this prerequisite, suitable measures (e.g. load distributing plate).

Care should be taken to level the stove using the adjusting screws in the feet.

Material Clearances

Minimum Distances to Combustible Material

Kestrel

Hawk 3

Hawk 4

Herald 4

Compact 5

5 Slimline

Behind the stove (mm)

750

400

650

750

650

At the side of the stove (mm)

400

350

400

350

400

In front of the stove (mm)

900

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Minimum Distances to Combustible Material

Herald 6

8 Slimline Low

Output

High

Output

Herald 8

Herald 14

Behind the stove (mm)

650

750

600

1000

1100

At the side of the stove (mm)

400

450

300

400

700

650

In front of the stove (mm)

900

Note: combustible material refers to any material that will degrade when subjected to heat e.g. plaster.

No combustible material must be stored underneath the stove.

FIREPLACE RECESS

The stove can be recessed in a suitable sized fireplace but a permanent free air gap of at least 150mm on top and 50mm at the sides (although we recommend 150mm for the sides and 50mm at the back of the stove to obtain maximum heat output and for access to the rear of the stove.)

The hearth should extend at least 300 mm from the front of the stove. The stove should stand wholly above a solid, non-combustible hearth, at least 125 mm thick (this may include the thickness of a solid floor and a non-combustible decorative hearth).

FREE STANDING

KESTREL/HAWK 3 & 4/HERALD 4/COMPACT 5/

5 SLIMLINE/HERALD 6/LOW OUTPUT

INGLENOOK ONLY

If the stove is not to stand in a recess, it may stand wholly above a hearth made of non-combustible board / sheet material or tiles, at least 10mm thick. The hearth should extend at least 150 mm from the sides and rear of the stove, and at least 300 mm from the front of the stove.

All walls shown in the above diagrams are noncombustible unless otherwise indicated. All noncombustible walls closer than 300mm to the stove should be at least 75mm thick.

COMMISSIONING & HANDOVER

APPLIANCE CHECK

Please check that all components are correctly assembled and working correctly.

Ensure the Air Controls are working correctly. Hunter Stoves Group recommend that you carry out a smoke draw test to check the soundness of the chimney/flue system and seals:

Place a Smoke Pellet in the centre of the Grate, ensure that all of the Air Controls are fully open and close the Door.

Page 14

The smoke should now be drawn up the chimney and you should be able to see it exit from the chimney/flue terminal.

We recommend that you do this test with all of the windows and doors, to the room where the appliance is fitted, closed.

If there any adjoining room(s) that have an Extractor Fan fitted, open the adjoining door to ensure that the chimney/flue system is not compromised when the fan is operating. If there is a ceiling fan fitted in the room please operate it and ensure that it does not affect the operation of the chimney/flue system.

If any of these tests fail, please re-check the suitability of the chimney/flue system together with the ventilation.

A small fire can now be lit and allow the appliance to heat up slowly ensuring that no products of combustion enter into the room.

Carry out a spillage test using a smoke match around the door opening.

If there is excessive spillage please allow the appliance to cool and then re-check the chimney/flue system and ventilation.

Do not run the stove at full output for at least 24 hours.

On completion of the commissioning:

Upon completion, allow a suitable period of time for any fire cement and mortar to dry out.

Please instruct the user on the safe operation of this appliance, how the controls work and basic maintenance requirements.

Ensure that the operating instructions and appliance tools are left with the customer and the check lists have been filled out correctly.

Please advise the customer on the correct use of the appliance with the fuels likely to be used on the stove and warn them to use only the recommended fuels for the stove.

Advise the user on what to do should smoke or fumes be emitted from the stove.

The user should be warned to use a fireguard to BS 8423 in the presence of children, aged and/or infirm persons.

Hunter Stoves Group also recommend that a CO alarm is fitted into the room where the appliance is located.

FLUE DRAUGHT

If the draught exceeds the recommended maximum, a draught stabiliser must be fitted so that the rate of burning can be controlled and to prevent over firing. If the reading is less than the recommended minimum then the performance of the appliance will be compromised. The flue draught should be checked under fire at high output with windows and doors closed. To take the reading remove one of the coach bolts in the flue collar and put the probe in the hole.

Minimum Draught – 1.2mm Water Gauge Maximum Draught – 2.5mm Water Gauge

THE CLEAN AIR ACT 1993 AND SMOKE CONTROL AREAS KESTREL/HAWK 4/HERALD 4/COMPACT 5/ 5 SLIMLINE/HERALD 6/8 SLIMLINE

Under the Clean Air Act local authorities may declare the whole or part of the district of the authority to be a smoke control area. It is an offence to emit smoke from a chimney of a building, from a furnace or from any fixed boiler if located in a designated smoke control area. It is also an offence to acquire an "unauthorised fuel" for use within a smoke control area unless it is used in an "exempt" appliance ("exempted" from the controls which generally apply in the smoke control area).

In England appliances are exempted by publication on a list by the Secretary of State in accordance with changes made to sections 20 and 21 of the Clean Air Act 1993 by section 15 of the Deregulation Act 2015. Similarly, in Scotland appliances are exempted by publication on a list by Scottish Ministers under section 50 of the Regulatory Reform (Scotland) Act 2014.

In Wales and Northern Ireland these are authorised by regulations made by Welsh Ministers and by the Department of the Environment respectively. Further information on the requirements of the Clean Air Act can be found here: https://www.gov.uk/smoke-control-area-rules

The wood burning stoves listed above have been recommended as suitable for use in smoke control areas. Suitable Authorised fuels can also be used in the appliances in Smoke Control Areas (see Authorised fuel list

https://smokecontrol.defra.gov.uk/fuels.php )

Refuelling on to a low fire bed If there is insufficient burning material in the fire bed to light a new fuel charge, excessive smoke emission can occur. Refuelling must be carried out onto a sufficient quantity of glowing embers and ash that the new fuel charge will ignite in a reasonable period. If there are too few embers in the fire bed, add suitable kindling to prevent excessive smoke.

Fuel overloading The maximum amount of fuel specified in this manual should not be exceeded, overloading can cause excess smoke.

Page 15

Operation with door left open Operation with the door open can cause excess smoke. The appliance must not be operated with the appliance door left open except as directed in the instructions.

Dampers left open Operation with the air controls or appliance dampers open can cause excess smoke. The appliance must not be operated with air controls, appliance dampers or door left open except as directed in the instructions.

Operating Instructions

Read the ‘General Guidance’ Section at the start of

these instructions before operating your stove for the first time.

Allow sufficient clearance between the stove and pictures, plasma screen televisions or ornaments etc., as these could be damaged and could potentially create a fire hazard (For more information read the ‘Material Clearance’ section of these installation instructions).

WARNING – This appliance will be hot when in operation and due care should be taken. The supplied operating tool or gloves may be used to open the door and operate the air controls.

PLEASE NOTE

Your Building Insurance Company may require you to inform them of this new installation and that the work has been carried out correctly. Please check your policy to ensure that it is still valid when this installation is complete.

USING THE APPLIANCE FOR THE FIRST TIME

We recommend that the appliance is left for 24 hours after installation to allow the fire cement, fixing glues, etc. to cure.

With the painted finish, we recommend that you have two or three small fires before you operate your stove to its maximum heat output. This is to allow the paint to cure in steadily and to give a long service life of the paint finish.

During this curing in process you may notice an unpleasant smell. It is non-toxic, but for your comfort we would suggest that during this period you leave all doors and windows open.

AEROSOLS

Do not use an aerosol spray on or near the stove when it is alight.

AIR CONTROL

This stove has been designed to burn far more efficiently than a traditional stove if used correctly, with the obvious notable feature of CLEAN GLASS.

It is essential that the stove has an adequate air supply for combustion and ventilation.

The primary and secondary air inlets must be kept

clear from obstruction and blockage.

Primary Air

This provides a conventional air draught to the bed of the fire.

Primary air is controlled via the slider in the ash pit door (Kestrel only) or in the case of the others slider in the door(s).

Secondary Air

Secondary air is controlled via the slider above the door(s); it is this “Air wash” that keeps a clean and uninterrupted view of the fire. The amount of air can be increased by moving the slider to the right.

Tertiary Air/Data Plate

Tertiary air aids in good secondary combustion of the fuel and reducing emissions into the chimney and environment.

Tertiary air can be controlled by adjusting the cover plate on the back of the stove.

Data plate

Warning! – This Appliance will be hot when in operation and due care should be taken.

We advise that suitable gloves are used when operating the air control, and when opening the door.

Lighting the Stove

To light the stove, open the primary and secondary air controls fully.

Light one or two firelighters placed centrally on the grate, allowing the flames to become established before placing several pieces of small dry kindling in a criss-cross fashion above the firelighters, taking care not to smother the fire.

Close the stove door. Once the kindling is well alight open the door and build the fire by gradually adding slightly larger pieces of wood, closing the door afterwards.

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Once you have a good fire established across the grate bed, further fuel can be added as required and the air controls set to the correct position. Should the fire fail to light correctly open the door and use a poker to spread the fuel across the grate. Close the door and allow the fuel and stove to cool before attempting to relight the fire.

N.B. Leaving the air controls in the closed position, adding too much fuel or using wood that is wet or too large will prevent the fire from establishing correctly and may result in smoke emission from the stove.

LOCOMOTIVE GRATE

GRATE OPERATION & BURNING WOOD

Your stove is fitted with a locomotive type grate. So that de-ashing can be carried out cleanly and easily, it is riddled from the outside of the stove with the doors closed.

To burn wood, push the operating tool up and away from you.

When left in this position, air is restricted through the bed of the fire providing a solid base to build up a bed of ash.

Surplus ash can be removed either by gentle riddling or with a shovel.

It might prove beneficial when burning more reactive fuels to leave the grate in a “neutral” position, thus directing some under fire air and some over fire

air to the fire bed.

GRATE OPERATION & BURNING SOLID MINERAL FUELS

To burn solid mineral fuels, place the operating

tool over the riddling spigot and pull it towards you. When left in that position, air is directed under and up through the slots in the fire bed, giving the optimum conditions for burning solid fuels.

It is important that the riddling tool is used to remove the ash to ensure airflow through the fire bed and allow the fire to burn over the entire area of the grate. The ashpan should be emptied at least daily and ash should never be allowed to build up over a period of time as this will result in damage to the fire bars. The flat end of the riddling tool can be used to carry the ashpan.

LOADING THE APPLIANCE (SOLID MINERAL FUEL) Solid mineral fuel should be placed in the stove so that there is no more than a 30° incline of the

fuel bed from front to back. It should not be stacked above the level of the rear firebrick as this may result in damage to the stove. With a full load of fuel, the stove will need to be refuelled approximately once every 2 hours.

AIR CONTROLS (SOLID MINERAL FUEL) Solid mineral fuel burns most efficiently with the secondary air control in the closed position. The primary valve lever can then be used to control the burn rate of the stove. Always de-ash before refuelling and do not let the ash build up to the underside of the grate bars. Solid mineral fuel produces ash, which if allowed to build up will stifle the airflow through the Primary air valve cavity and grate. This will eventually cause the fire to die. With some solid mineral fuels, a residue of burnt fuel or clinker will accumulate on the grate, allow the fire to go out periodically to remove this.

IMPORTANT! We cannot stress firmly enough how important it is to empty the ashpan regularly. Air passing through the fire bed cools the grate bars. Distortion or burning out the grate bars is nearly always caused by ash being allowed to build up to the underside of the grate.

EXTENDED BURNING (SOLID MINERAL FUEL) The stove can be banked up for extended burning. When burning solid fuel, empty the ashpan. Open air controls and let the fire burn brightly for a short period. Refuel and close both air controls, the exact setting required will depend on the fuel used and the chimney draw so some practice may be necessary.

To revive the fire, open the air controls until the fire is burning brightly de-ash if necessary and refuel. Set air controls as required.

Never leave the stove unattended until you are certain that the flames are fully established. Should the fire fail to light correctly open the door

and use a poker to spread the fuel across the bottom of the firebox. Close the door and allow the fuel and stove to cool before attempting to relight the fire.

Notes on Woodburning

With a full load of wood, the stove will need to be refuelled approximately once every hour. Wood can be stacked in the stove, but care must be taken that logs do not touch the baffle. Overloading the stove can cause excess smoke to be emitted. Wood burns most efficiently with the secondary air valve lever in the open position and the primary control closed. Moving the secondary control will control the burn rate of the stove.

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Note - primary and secondary air is needed to light the stove, see section entitled ‘Lighting the Stove’ Wood burns most efficiently on a bed of ash and it is therefore only necessary to remove surplus ash from the stove occasionally.

If there is insufficient burning material in the fire bed to light a new fuel charge, excessive smoke emission can occur.

Refuelling must be carried out with a sufficient quantity of glowing embers and ash, so that the new

fuel charge will ignite quickly. If there are too few

embers, add some kindling to prevent excessive smoke.

Maximum Length: See technical table

Ensure your logs are well seasoned with a moisture content of less than 20%

REDUCED COMBUSTION

In order to shut down the stove, close the primary control, then close the secondary air slider by moving the handle all the way to the left. If the controls are left in this position, the fire will be starved of air and will die down. If you want to revive the fire it is recommended that the primary air control is open first, and then open the secondary air slider. Warning! - The stove will remain hot for a considerable time after the fire has been extinguished.

REFUELLING

Refuelling must be carried out with a sufficient quantity of glowing embers and ash, so that the new fuel charge will ignite quickly. If there are too few embers, add some kindling to prevent excessive fuel. The air controls should not need adjusting while refuelling.

(When refuelling it is important to have a damper in the open position if you have one.)

Recommended Fuels

Hunter Stoves Group recommend that only wood logs with a moisture content of less than 20% and anthracite or a manufactured briquette smokeless fuel which is suitable for closed door appliances are used on this appliance. Burning wet or unseasoned wood will create excess smoke emissions, tar deposits in the stove and chimney and will not produce a satisfactory heat output.

Only authorised fuels may be used in UK smoke control areas. A list of authorised fuels can be found at http://uksmokecontrolareas.co.uk/fuels.php

WARNING - DO NOT BURN BITUMINOUS COAL, PETRO-COKE, OTHER PETROLEUM BASED FUELS OR TREATED WOOD SUCH AS PALLETS AS THIS WILL INVALIDATE THE PRODUCT WARRANTY. HOUSEHOLD WASTE MUST NOT BE BURNT ON THIS APPLIANCE.

A list of approved fuels can be found at: -

HETAS Ltd – Telephone 01242 673257 –

http://hetas.co.uk/public/hetas_guide.html

Solid Fuel Association – Telephone 0800 600 000 –

www.solidfuel.co.uk

MAINTENANCE AND SERVICING

WARNING!

NO unauthorised modification of this appliance should be carried out.

IMPORTANT!

In order to ensure continued compliance with current Building Regulations and Local Authority Byelaws, this appliance requires regular maintenance by a competent person. N.B. Refer to the ‘Removing

Internal Components’ section of the installation

instructions for details on how to remove each component.

PERIODS OF PROLONGED NON-USE

If the stove is to be left unused for a prolonged period, then it should be given a thorough clean to remove ash and unburned fuel residues. To enable a good flow of air through the appliance to reduce condensation and subsequent damage, leave the air controls fully open. If the appliance has been unused for a long period, such as during the spring and summer months, a competent person should check the chimney for potential obstructions before lighting the stove i.e. get the chimney swept before the start

of the heating season?

BAFFLE

This should be removed and cleaned at least once a month to prevent any build-up of soot or fly ash that could lead to blocked flue ways and dangerous fume emission. If the baffle is removed the chimney/flue way can be swept through the appliance.

STOVE BODY

Painted Finish - The stove is finished with a heat

resistant paint and this can be cleaned with a dry soft brush or dry microfiber cloth. Do not clean whilst the stove is hot. At no point should any water or other cleaning products be used on the stove. The finish can be renovated with Hunter Stoves paint.

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GLASS PANEL

Clean the glass panel when cool with a propriety glass cleaner. Highly abrasive substances should be avoided as these can scratch the glass and make subsequent cleaning more difficult. Wet logs on heated glass, a badly aimed poker or heavy slamming of the doors could crack the glass panels. The glass will not fracture from heat. Should you need to replace a glass panel please ensure you purchase a new Gasket at the same time. Please check periodically that the glass clips and screws have not become loose. They should only be finger tight to allow for the expansion and contraction of the glass.

GASKETS

All gasket used on this appliance are produced from a heat resistant material called Manniglas.

The glass gasket will have to be replaced when a new piece of glass is fitted as the gaskets become brittle after firing the stove.

Over time you may also find that the gasket changes colour. This is due to a reduction in the pigment used in the manufacture of the product and no cause for concern.

FIREBRICKS

In normal use, these can last for many years. It is possible however, to crack them if logs are continually jammed against them or if they are frequently struck with a poker. Check periodically for seriously cracked bricks, which can be replaced with new, available from your dealer or our spares website

www.hunterstoves.co.uk.

DOOR CATCH

The door catch may require adjustment to maintain the door seal. By slackening the internal locking nut and turning the catch bolt one turn towards the door you will achieve a tighter lock when the door is closed.

ROPE

Check the rope around the door. If rope is becoming detached, use rope glue to reattach it. If the rope is in a poor condition, a replacement rope kit may be ordered from the Hunter Stoves Group spares range.

CHIMNEY AND FLUE WAYS

It is important that the chimney, flue ways and any connecting flue pipe are swept regularly. This means at least once a year for smokeless fuels and at least twice a year for wood and other fuels. The baffle will need to be removed from its supports in order to sweep the chimney (see assembly instructions). Only wire-centred sweeps’ brushes fitted with a guide

wheel should be used. If it is not possible to sweep all parts of the chimney through the appliance, ensure there is adequate access to cleaning doors. If the stove is fitted in place of an open fire, then the chimney should be swept one month after installation to clear any soot falls which may have occurred due to the difference in combustion between the stove and the open fire.

ANNUAL SERVICE

Hunter Stoves Group recommend that this appliance is serviced annually, preferably prior to the start of the heating season, thus avoiding any delay in receiving replacement components, should you need them.

If you feel unable to undertake this task, Hunter Stoves recommend that you contact the installation engineer for advice.

Remove all the internal components:

Riddling Bars, Cam Bar, Catch Bar, Ashpan, Side Plates and Baffle. Clean them with a soft brush and inspect them for damage.

Sweep the chimney/flue system if necessary.

Clean down the internal surfaces of the appliance using a scraper or wire brush.

Inspect these surfaces for damage/corrosion. If corrosion or damage is found we advise that you consult with your installer about rectification/repair. Brush out or vacuum the inside of the appliance and re-fit the internal components.

Inspect the Glass and Gasket. Clean the Glass with a non-abrasive cleaner if required. If the Gasket is torn or damaged we recommend that is replaced to ensure that no products of combustion enters the room when the appliance is used.

Painted Finish – Use either a dry microfibre cloth or a dry soft brush to clean the outer surface and touch up the paint if necessary.

Burn the appliance at a low rate, after maintenance, to allow any new seals, paint or glue cure properly.

The appliance may emit unpleasant odours during this process, please ensure the room is well ventilated. The paint can be ordered through our website

www.hunterstoves.co.uk.

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TROUBLESHOOTING

ISSUE

CAUSE

RESOLUTION

OPERATION

Problem starting the fire and keeping it burning Low flue draught

Speak to your installer

Wood with moisture content over 20%

Ensure use of dry seasoned wood with less than 20% moisture content

Unable to control fire

High flue draught

Speak to your installer

Short burn time

Wood with moisture content over 20%. Insufficient amount of fuel – refer to page 15 (Notes on Woodburning)

Ensure use of dry seasoned wood with less than 20% moisture content

Over firing High flue draught

Speak to your installer

Air controls left fully open

Close air control to reduce output

Low heat output

Low flue draught

Speak to your installer with advice on a suitable flue system.

Wet wood (over 20% moisture content)

Ensure use of dry seasoned wood with less than 20% moisture content

Excessive fuel consumption

High flue draught

Speak to your installer

Over dry wood

Do not use constructional timber of pallet wood

SMOKE PROBLEMS

Smoke and small flames

Wood with moisture content over 20%

Ensure use of dry seasoned wood with less than 20% moisture content

Excessive smoke into room when appliance door is opened Low flue draught

Speak to your installer

Incorrect additional ventilation air in to the building

Speak to your installer

Continuous smoke spillage into the room when stove is in use

Blocked flue

Open all doors and windows to ventilate the room. Allow the fire to go out. Check flue for blockage. Do not re-use until the problem has been identified. If in doubt speak to your installer.

ADVERSE

WEATHER

Windy days causing spillage into the room

Down draught in flue caused by air turbulence due to nearby buildings or trees.

Weather conditions combined with the flue terminal position can have an effect on the stoves performance. Speak to your installer.

Calm days causing spillage into the room

Over size flue giving poor flue draught

Weather conditions combined with the flue terminal position can have an effect on the stoves performance. Speak to your installer.

Damp/Rainy days lighting and burning problems

Flue temperature low or rain water inside flue.

Use good quality wood to start and maintain the fire, speak to your installer to fit a rain cowl.

Wind noise

High flue draught

Speak to your installer.

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ISSUE

CAUSE

RESOLUTION

THE APPLIANCE

Creosote build-up in chimney

Wood with moisture content over 20%

Use dry seasoned wood (less than 20% moisture content). Operate at a high temperature for short periods each time the appliance is used to avoid large build-ups of tars and creosotes.

Tar coming from flue joints

Appliance operated at continuous low temperatures

Operate at a high temperature for short periods each time the appliance is used to avoid large build-ups of tars and creosotes. See user instructions for correct use of air control

Using poor quality wood

Use dry seasoned wood (less than 20% moisture content).

Dirty firebricks/glass

Wood with moisture content over 20%

Use dry seasoned wood (less than 20% moisture content).

Glass blackening

Using poor quality wood

Use dry seasoned wood (less than 20% moisture content).

Low flue draught

Speak to your installer.

Incorrect use of air control

See user instructions for correct use of air control

Appliance operated at low temperatures continuously

Operate at high output for short periods. See instructions for correct use of air control.

FLUES

Flue systems have two main functions:

1) To remove the smoke, fumes and combustion gasses from the building safely and efficiently

2) To provide a sufficient amount of flue draught (suction) in the appliance to ensure the fire keeps

burning correctly.

The flue draught is caused by rising hot gases when the appliance is burning.

If any flue issues persist then speak to your installer before continuing to use the stove.

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OPTIONAL EXTRAS

These can be purchased through our website www.hunterstoves.co.uk .

FLUE DAMPER – KESTREL/HAWK 3 & 4/HERALD 4/5C/5S/8S - HHR99992 (5”) HERALD 6/LOW AND HIGH OUTPUT INGLENOOK/8/14 – HHR99998 (6”)

FLUE GATHER KIT (5”) – KESTREL/HAWK 3 & 4/ HERALD 4/5C/5S/8S - HHR99987K HERALD 6/LOW AND HIGH OUTPUT INGLENOOK/8/14 – HHR99988K

MULTIFUEL FRONT EXTENSION HAWK 4 – HCR06044 HERALD 4/COMPACT 5 – HH04048 HERALD 5S/HERALD 6/8 SLIMLINE – HH06053 LOW & HIGH OUTPUT/HERALD 8 & 14 – HHR08062

ROPE SEAL KIT – KESTREL - SCPKRSK HAWK 3/4 – SCPHKRSK (TRADITIONAL DOOR) HAWK 3D/4D – SCPHKDRSK (CONTEMPORARY D DOOR) HERALD 4/COMPACT 5 – SCPH4NDSK (DOUBLE DOOR) SCPH4SDRSK (SINGLE DOOR) HERALD 5S/HERALD 6 – SCPH6NDSK (DOUBLE DOOR) SCPH6SDSK (SINGLE DOOR) HERALD 8S/HERALD 8 & 14/ HERALD LOW AND HIGH OUTPUT INGLENOOK – SCPH8NDSK (DOUBLE DOOR) SCPH8SDSK (SINGLE DOOR)

GLASS CLEANER (150MM AEROSOL) – SCPGC

FIRE CEMENT (500GM) – SCPFC500

ROPE GLUE (25ML) – SCPGLUE25ML

GAUNTLET GLOVES (PAIR) – SCPGNTGLV

TOUCH UP PAINT WITH BRUSH (236ML) – SCPPB

SPRAY PAINT (400ML) – 40.011400

BRASS HANDLE – HCR06059B

Page 22

Spares Information

KESTREL – SINGLE DOOR ONLY

ASH DOOR

HAWK 3 & 4 – SINGLE DOOR ONLY TRADITIONAL

CONTEMPORARY

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HERALD 4/COMPACT 5 SINGLE DOOR

DOUBLE DOOR

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HERALD 5 SLIMLINE/HERALD 6 SINGLE DOOR

DOUBLE DOOR

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HERALD 8 SLIMLINE/HERALD 8 & 14/LOW & HIGH OUTPUT INGLENOOK SINGLE DOOR

DOUBLE DOOR

Complete Door – DH8RN

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BODY ASSEMBLY SPARES

KESTREL – MULTIFUEL ONLY

HAWK 3/3D – MULTIFUEL

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HAWK 3/3D - WOOD

HAWK 4/4D - MULTIFUEL

Page 28

HAWK 4/4D - WOOD

HERALD 4 - MULTIFUEL

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HERALD 4 - WOOD

HERALD COMPACT 5 - MULTIFUEL

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HERALD COMPACT 5 - WOOD

HERALD 5 SLIMLINE/HERALD 6 – MULTIFUEL

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HERALD 5 SLIMLINE/HERALD 6 - WOOD

HERALD 8 SLIMLINE - MULTIFUEL

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HERALD 8 SLIMLINE - WOOD

LOW OUTPUT INGLENOOK – MULTIFUEL ONLY

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HIGH OUTPUT INGLENOOK – MULTIFUEL

HIGH OUTPUT INGLENOOK – WOOD

TOP AIR DEFLECTOR (MULTIFUEL & WOOD)

LOW OUTPUT HIGH OUTPUT

Slider HHR14069 HHR08027 Slider Plate HHR14070 HHR14070 Gasket HHR14071 HHR14071 Shaft HHR14073 HHR14073 Knob HHR08045 HHR08045 Deflector Single Door – HHR14074 Single Door – HIN16015 Double Door – HHR14072 Double Door – HIN16010

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HERALD 8 MULTIFUEL

HERALD 8 – WOOD

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HERALD 14 – MULTIFUEL

HERALD 14 - WOOD

TOP AIR DEFLECTOR (MULTIFUEL & WOOD)

LOW OUTPUT HIGH OUTPUT

Slider HHR14069 HHR08027 Slider Plate HHR14070 HHR14070 Gasket HHR14071 HHR14071 Shaft HHR14073 HHR14073 Knob HHR08045 HHR08045 Deflector Single Door – HHR14074 Single Door – HIN16015

Double Door – HHR14072 Double Door – HIN16010

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INSTALLATION & COMMISSIONING CHECKLIST

PURCHASE INFORMATION

Dealer/Retailer Name

Address

Telephone Number

Date Purchased

INSTALLER INFORMATION

Installer Name

Address

Telephone Number

APPLIANCE INFORMATION

Date Installed

Appliance Stock Code

Appliance Description

Serial Number

COMMISSIONING CHECK (Complete & Sign)

YES

Does the chimney/flue system meet the appropriate standard?

Has the chimney/flue system been swept and passed the soundness test?

Has this appliance passed the flue draught test?

Please write down the flue draught reading: Has this appliance passed the smoke test?

Has this appliance passed the spillage test?

Have you explained how to operate the appliance and explained the controls?

Signature:

Print Name:

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SERVICE RECORDS

1st Service

Date of Service

Date of next Service

Servicing Company/ Engineer

Signature 3rd Service

Date of Service

Date of next Service

Servicing Company/ Engineer

Signature 5th Service

Date of Service

Date of next Service

Servicing Company/ Engineer

Signature 7th Service

Date of Service

Date of next Service

Servicing Company/ Engineer

Signature 9th Service

Date of Service

Date of next Service

Servicing Company/ Engineer

Signature 2nd Service

Date of Service

Date of next Service

Servicing Company/ Engineer

Signature 4th Service

Date of Service

Date of next Service

Servicing Company/ Engineer

Signature 6th Service

Date of Service

Date of next Service

Servicing Company/ Engineer

Signature 8th Service

Date of Service

Date of next Service

Servicing Company/ Engineer

Signature 10th Service

Date of Service

Date of next Service

Servicing Company/ Engineer

Signature

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Hunter Stoves Group Ltd Extended 5 and 10 Year Warranty

2 Year Standard Warranty

Any appliance bought through the showroom of an authorised Hunter Stoves Group dealership will automatically be covered by our standard 2-year conditional guarantee.

However, this standard 2-year warranty can be extended to a 5 year or 10-year conditional warranty dependent on the model type (5 years- Boiler models, 10 years- Room heater and Gas models).

To qualify for this extended warranty option, you need to:

1. Register your purchase online at https://www.hunterstoves.co.uk/ProductRegistration

2. Retain your proof of purchase.

Warranty Conditions

For the Standard 2 year or extended 5/10-year warranty to be valid and to remain in force throughout the warranty period the following must have been carried out:

1. The appliance must have been installed by an appropriately qualified engineer (from the Competent Person Scheme)

in accordance with the manufacturer’s instructions and in compliance of any relevant national or local building regulations. Please visit the following link for details on the Competent Person Scheme:

https://www.gov.uk/guidance/competent-person-scheme-current-schemes-and-how-schemes-are-authorised

2. The appliance will need to be registered within two months of purchase and the commissioning and installation

documentation completed (these need to be kept by the end user).

3. The appliance must be serviced within 12 months of the installation date for the second year of the standard warranty

to be valid, and within every 12-month anniversary thereafter to maintain the validity and coverage of any extended warranty. For this purpose, the installation and user instructions, supplied with the appliance, makes a provision for receipts and annual services to be recorded. This is needed in the event of a claim during the warranty period.

4. Only genuine Hunter Stoves spare parts or consumables can be used in the servicing and maintenance of the appliance

during any standard or extended warranty period. These can be sourced from your authorised supplier directly or through our website spares portal. www.hunterstoves.co.uk/spares.

5. Any problems or issues giving rise to any claim under the standard or extended warranty must be submitted to the

authorised Hunter Stoves Group retailer from whom you originally purchased the appliance. Hunter Stoves Group will then offer appropriate support and help through your original authorised supplier to solve any issues.

6. The standard or extended warranty option is not transferable. It is solely for the benefit of the original purchaser of the

appliance. For this purpose, please retain the proof of purchase.

Warranty Exclusions

No warranty period is extended to naturally-wearing replaceable consumables and spare parts within the appliance. Such parts include, but are not limited to:

For Solid Fuel Stoves:

Glass and rope/ceramic seals Fire bricks Baffles/Throat plates Log retainers, grate supports & catch bars Grate parts Ash-pans Clip-in Boilers

Page 39

For Gas Stoves:

Gas pilot assemblies Thermocouples and Oxy pilots Ceramic log & coal 'fuel -effects'

Paint and Surface Coverings

The paint or surface covering of the appliance will be covered (for 2 years after installation) provided the warranty conditions are met. However, damage due to the following events will not be covered:

1. Damage to the paint surface caused by the appliance being stored in a damp and cold environment is not covered

under warranty. Please be aware that any moisture within the room where the stove is installed e.g. through clothes drying, can be a cause of paint issues.

2. In the course of the initial firings of the appliance the paint or enamel surface may change colour. This is normal and as

such is therefore not covered under warranty.

3. Damaged caused by over firing, resulting in cracking, bubbling or discolouration to the paint or enamelled surface finish

is not covered under warranty.

Warranty Limitations

1. Damage to the appliance due to specific local conditions caused by draft or chimney defects.

2. Damage resulting from installation and use where installation is not in accordance with the manufacturer’s instructions

or local building and/or safety regulations.

3. Damage or premature wear caused by burning inappropriate fuels such as Bituminous coal, “Petro-Coke” or any other

Petroleum based coals. Please visit the HETAS website, www.hetas.co.uk, for a full list of approved fuels which are covered by the warranty. Fuels outside of this list are not covered by the warranty.

4. Damage caused by burning material with high creosote content or any other painted/treated timber.

5. Consequential loss to associated non-Hunter Stoves Group products is not covered under the warranty.

6. Consequential loss relating to decorations, soft furnishings or other household assets is not covered under the

warranty.

7. Cost associated with the removal and re-installation of an appliance subject to a warranty claim.

Hunter Stoves Group total liability will only extend to the total purchase price paid for the goods in any warranty claim. Hunter Stoves Group reserve the right to replace, repair or refund to value of goods purchased.

ANY HUNTERS STOVES GROUP PRODUCT PURCHASED VIA AN INTERNET SUPPLIER, OR THROUGH AN UNAUTHORISED STOCKIST WILL ONLY BE SUPPORTED BY THE STATUTORY, 12 MONTH GUARANTEE AND WILL NOT QUALIFY FOR ANY EXTENDED 5 OR 10 YEAR WARRANTY.

The Hunter Stoves Group extended warranty option does not affect your statutory rights.

This revised standard or extended 5 or 10-year warranty option comes into effect on 1st September 2015 and will apply to all appliances sold from that date.

This standard/extended warranty applies to purchases of Hunter Stoves within the United Kingdom and the Republic of Ireland. Purchases in all other countries are subject to the warranty conditions specified by the distributer in those markets.

Hunter Stoves Ltd, 8 Emperor Way, Exeter Business Park, Exeter, Devon, EX1 3QS

www.hunterstoves.co.uk Email: info@hunterstoves.co.uk

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Further Information

For extra guidance on using your stove, please visit our YouTube channel by searching ‘Hunter Stoves Group’ or see the helpful hints section of our website; www.hunterstoves.co.uk.

This appliance is suitable for intermittent burning.

This appliance should not be used in a shared flue.

All genuine Hunter Group spares can be purchased through our website www.hunterstoves.co.uk/spares or through your authorised dealer.