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HUNTER HAWK 4
MKII
GAS STOVE
User Instructions
Please leave this instruction booklet with the user after the installation is complete. Leave the
system ready for operation and instruct the user in the correct use of the appliance and operation of
its controls. Please refer to the appliance data plate for the specific model type.
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Contents
IMPORTANT POINTS FOR THE USER ……………………… ................................................................3
GAS LEAK........................................ .................. ........................................................................4
THE FIREBED ……… ………………………........... …............................................................................4
OPERATING THE APPLIANCE …………………………….......................................................................5
LIGHTING THE APPLIANCE ............. …………………….....................................................................6
CARE, SERVICING AND MAINTENANCE…………………………………………………………………………………8
SERVICE RECORDS.......................... .................. ........................................................................9
WARRANTY INFORMATION ........... .................. ......................................................................10
FURTHER INFORMATION ............... .................. ......................................................................13
PLEASE READ THESE INSTRUCTIONS CAREFULLY
It is important that your stove is correctly installed and operated, as HS Gas
cannot accept responsibility for any fault arising from incorrect installation of
this product.
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WELCOME!
Congratulations on purchasing your new Hawk 4 MKII Stove. Here at Hunter Stoves Group
we hope it will keep you warm for many years to come!
This manual is designed to ensure your stove is installed correctly and to familiarise you
with its operation.
Should you have further questions, please do not hesitate to contact your Hunter Stoves
Retailer.
IMPORTANT POINTS FOR THE USER
Read all instructions carefully before attempting to operate this appliance.
If you have any doubts about the suitability of your chimney for the appliance, please
consult your local Hunter Stoves Gas stockist/dealer. The chimney must be given a
precautionary sweep before connection to the appliance.
It is required by law that any appliance using gas is installed by a GAS SAFE registered
fitter in conjunction with these instructions and in accordance with current regulations.
Fires can be dangerous, always use a fireguard in the presence of children, the elderly
or the infirmed.
All outer surfaces of the appliance are working surfaces except for the gas control
knobs and control cover plate.
It should be noted that heat given off from this appliance might affect articles placed
close to it. Curtains should not be positioned above the appliance or within 300mm of
the sides. Caution should also be taken if the appliance is to be sighted near to
‘embossed’ type wallpapers.
Although the appliance is referred to as a stove it is not designed as a ‘cooker’ or a
‘dryer’. It is only CE approved for use as a room heater with a decorative fuel effect.
WARNING – Do not use the appliance if the glass door panel is broken, removed or if
the door is open.
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The GAS SAFE REGISTERED ENGINEER commissioned to install this appliance is wholly
responsible for deciding the suitability of any flue arrangement to operate in
conjunction with this gas appliance.
NOTE: During the first few uses the appliance may emit an unpleasant odour. This is the
paint curing. It is non-toxic, but for your comfort you may wish to ventilate the room by
opening the doors and windows.
GAS LEAK
If you think you have a gas leak or you can smell gas call the 24-hour Gas Emergency
Services immediately on 0800 111 999.
Also do the following:
- Turn of the gas supply at the Meter / emergency control valve.
- Do not turn on/off any electrical switches.
- Ventilate the property; open all windows and doors.
- Do not smoke. Extinguish all sources of ignition.
THE FIREBED
The stove is supplied with base ceramics and coals/logs, which are to be arranged by
the fitter in strict accordance with the installation instructions. The purchaser must
not alter the layout of the coals/logs or add any extra coals/logs.
The coals/logs used in this stove to produce a realistic coal/log effect are made from
ceramic fibre based material. The coals/logs may change colour after use, which is
quite normal.
Replacement base ceramic and coals/logs must be sourced from your approved
Hunter Stoves Gas stockist.
NOTE: It will take approximately 15-20 minutes for the firebed to take on its proper
appearance of glowing coals and yellow flames.
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OPERATING THE APPLIANCE
It is strongly recommended that these instructions are read and thoroughly understood in advance
of operating this appliance.
Gas Control Cover Plate
To gain access to the gas control valve, the cover plate must first be opened. The cover plate opens
from the left and swings out, away from the stove to expose the gas controls.
Burner Controls
The gas control valve is situated at the front on the left-hand side of the appliance, behind the gas
control cover plate.
Pilot Assembly
The pilot assembly is positioned at the front of the burner tray on the right-hand side.
IMPORTANT NOTE
The fitted with a spillage system (TTB), which is in close proximity to the draught diverter and
operates to shut the appliance off if the evacuation of combustion products is interrupted (for
example caused by lack of flue pull or flue blockage).
If this occurs, restart the appliance (as detailed in the “Lighting the Appliance” section, page 6).
If the spillage system repeatedly operates to shut the appliance down, a GAS SAFE registered
engineer should be contacted to examine the appliance and installation.
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LIGHTING THE APPLIANCE
Lighting the Pilot Flame
The gas control valve is fitted with a control knob and gas control valve plate (shown in diagram 1).
Push in and turn the control knob anti-clockwise from the off position until an audible click can be
heard, which causes an ignition spark (between ‘off’ and ‘pilot light’ in diagram 1). Continue to hold
down for approximately 10 seconds after the pilot burner flame has been established (If the pilot
does not light then repeat the procedure listed above).
Adjusting between High and Low Output Settings (Main burner)
Once the Pilot Flame has been established, push the control knob in again and turn anticlockwise to
the desired setting position (high flame or low flame).
To adjust the stove from high flame to low flame, push the control knob in and rotate the knob
clockwise until an audible click is heard when the ‘low flame’ position is reached.
Important Note: It will take approximately 20 – 30 minutes for the fire bed to take on its proper
appearance of glowing red coals/logs and yellow flames.
WARNING!
Should the burner extinguish for any reason, allow at least 3 minutes to elapse before attempting to
re-ignite.
Returning the Stove back to the Permanent Pilot position
The control knob can be pushed in and turned from the ‘high flame’ or ‘low flame’ positions
clockwise to the ‘Pilot light’ position.
Turning the Appliance Off Completely
Diagram 1: The Gas Control Valve
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Pushing in and turning the control knob fully clockwise will decrease the flame height and the output
of the stove right down to minimum and then to OFF. The stove should always be returned to the
‘Off’ position if it is to be left unattended.
NOTE: Condensation may form on the glass and other surfaces when the appliance is first lit. This is
normal and will evaporate in a short period. To reduce the amount of condensation on start-up the
pilot flame can be left alight.
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CARE, MAINTENANCE AND SERVICING
Check your chimney and flue arrangement at least annually and have the chimney system swept at
least once a year.
Painted Appliances
The outside of the appliance is finished with a heat resistant paint and can be cleaned with a soft
brush. Do not attempt to clean the appliance if it is hot. If required, the finish can be renovated
using a proprietary stove paint or polish.
Stainless Steel Appliances
The outside of the appliance can be cleaned with a soft brush or lint free cloth. Do not attempt to
clean the appliance if it is hot. If required, the stove can be polished using stainless steel cleaner.
A GAS SAFE registered fitter must carry out servicing at least annually and where necessary replace
unserviceable components with only genuine Hunter Stoves Gas parts.
Service Records can be kept on the following page for your convenience.
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SERVICE RECORDS
1STSERVICE
Date of Service ....................................
Next Service Due.................................
Company .............................................
Signed..................................................
2NDSERVICE
Date of Service ....................................
Next Service Due.................................
Company .............................................
Signed..................................................
3RDSERVICE
Date of Service ....................................
Next Service Due.................................
Company .............................................
Signed..................................................
4THSERVICE
Date of Service ....................................
Next Service Due.................................
Company .............................................
Signed..................................................
5THSERVICE
Date of Service ....................................
Next Service Due.................................
Company .............................................
Signed..................................................
6THSERVICE
Date of Service ....................................
Next Service Due.................................
Company .............................................
Signed..................................................
7THSERVICE
Date of Service.....................................
Next Service Due..................................
Company..............................................
Signed ..................................................
8THSERVICE
Date of Service.....................................
Next Service Due..................................
Company..............................................
Signed ..................................................
9THSERVICE
Date of Service.....................................
Next Service Due..................................
Company..............................................
Signed ..................................................
10THSERVICE
Date of Service.....................................
Next Service Due..................................
Company..............................................
Signed ..................................................
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WARRANTY INFORMATION
2 year standard warranty
Any appliance bought through the showroom of an authorised Hunter Stoves Group dealership will
automatically be covered by our standard 2 year conditional guarantee.
However this standard 2 year warranty can be extended to a 5 year or 10 year conditional warranty
dependent on the model type (5 years- Boiler models, 10 years- Room heater and Gas models).
To qualify for this extended warranty option you need to:
1. Register your purchase by one of the following
(i) Online at https://www.hunterstoves.co.uk/knowledge-hub/warranty-registration/
(ii) By Fax. 01392444617*
(iii) By post Hunter Stoves Ltd, 8 Emperor Way, Exeter, EX1 3QS*
*use the Warranty Registration Form
2. Retain your proof of purchase.
Warranty conditions
For the Standard 2 year or extended 5/10 year warranty to be valid and to remain in force
throughout the warranty period the following must have been carried out:
1. The appliance must have been installed by an appropriately qualified engineer (from the
Competent Person Scheme) in accordance with the manufacturer’s instructions and in
compliance of any relevant national or local building regulations. Please visit the following
link for details on the Competent Person Scheme:
https://www.gov.uk/guidance/competent-person-scheme-current-schemes-and-howschemes-are-authorised.
2. The appliance will need to be registered within two months of purchase and the
commissioning and installation documentation completed (these need to be kept by the end
user).
3. The appliance must be serviced within 12 months of the installation date for the second year
of the standard warranty to be valid, and within every 12 month anniversary thereafter to
maintain the validity and coverage of any extended warranty. For this purpose the
installation and user instructions, supplied with the appliance, makes a provision for receipts
and annual services to be recorded. This is needed in the event of a claim during the
warranty period.
4. Only genuine Hunter Stoves spare parts or consumables can be used in the servicing and
maintenance of the appliance during any standard or extended warranty period. These can
be sourced from your authorised supplier directly or through our website spares portal.
www.hunterstoves.co.uk/spares.
5. Any problems or issues giving rise to any claim under the standard or extended warranty
must be submitted to the authorised Hunter Stoves Group retailer from whom you
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originally purchased the appliance. Hunter Stoves Group will then offer appropriate support
and help through your original authorised supplier to solve any issues.
6. The standard or extended warranty option is not transferable. It is solely for the benefit of
the original purchaser of the appliance. For this purpose please retain the proof of
purchase.
Warranty exclusions
No warranty period is extended to naturally-wearing replaceable consumables and spare parts
within the appliance. Such parts include, but are not limited to:
For Solid Fuel Stoves:
Glass and rope/ceramic seals
Fire bricks
Baffles/Throat plates
Log retainers, grate supports & catch bars
Grate parts
Ash-pans
Clip-in Boilers
For Gas Stoves:
Gas pilot assemblies
Thermocouples and Oxy pilots
Ceramic log & coal 'fuel -effects'
For both Solid Fuel and Gas Stoves:
The paint or surface covering of the appliance:
Damage to the paint surface caused by the appliance being stored in a damp and cold environment
is not covered on the warranty.
In the course of the initial firings of the appliance the paint or enamel surface may change colour.
This is considered to be normal and as such is therefore not covered by the warranty.
Damaged caused by over firing, resulting in cracking, bubbling or discolouration to the paint or
enamelled surface finish is not covered by the warranty.
Warranty limitations
1. Damage to the appliance due to specific local conditions caused by draft or chimney defects.
2. Damage resulting from installation and use where installation is not in accordance with the
manufacturer’s instructions or local building and/or safety regulations.
3. Damage or premature wear caused by burning inappropriate fuels such as Bituminous coal,
“Petro-Coke” or any other Petroleum based coals. Please visit the HETAS
website, www.hetas.co.uk, for a full list of approved fuels which are covered by the
warranty. Fuels outside of this list are not covered by the warranty.
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4. Damage caused by burning material with high creosote content or any other
painted/treated timber.
5. Consequential loss to associated non Hunter Stoves Group products is not covered under the
warranty.
6. Consequential loss relating to decorations, soft furnishings or other household assets is not
covered under the warranty.
7. Cost associated with the removal and re-installation of an appliance subject to a warranty
claim.
Hunter Stoves Group total liability will only extend to the total purchase price paid for the goods in
any warranty claim. Hunter Stoves Group reserve the right to replace, repair or refund to value of
goods purchased.
ANY HUNTERS STOVES GROUP PRODUCT PURCHASED VIA AN INTERNET SUPPLIER, OR THROUGH AN
UNAUTHORISED STOCKIST WILL ONLY BE SUPPORTED BY THE STATUTORY, 12 MONTH GUARANTEE
AND WILL NOT QUALIFY FOR ANY EXTENDED 5 OR 10 YEAR WARRANTY.
The Hunter Stoves Group extended warranty option does not affect your statutory rights.
This revised standard or extended 5 or 10 year warranty option comes into effect on 1st September
2015 and will apply to all appliances sold from that date.
This standard/extended warranty applies to purchases of Hunter Stoves within the United Kingdom
and the Republic of Ireland. Purchases in all other countries are subject to the warranty conditions
specified by the distributer in those markets.
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FURTHER INFORMATION
For extra guidance on using your stove, please visit our YouTube channel by searching ‘Hunter
Stoves Group’ or see the helpful hints section of our website; www.hunterstoves.co.uk.
This appliance is suitable for intermittent burning.
This appliance should not be used in a shared flue.
All genuine Hunter Group spares can be purchased through our website
www.hunterstoves.co.uk/spares or through your authorised dealer. A spares list can be found in
your ‘Installation and Servicing Instructions’.
8 Emperor Way, Exeter Business Park, Exeter, Devon.
EX1 3QS
www.hunterstoves.co.uk
Email: info@hunterstoves.co.uk
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