HunterDouglas Silhouette, Nantucket Installation And Operation Manual

Installation • Operation • Care

Silhouette® and Nantucket™

Window Shadings

PowerView

™

Motorization

CONTENTS

Getting Started:

Product View ................................................................ 1

Tools and Fasteners Needed .......................................... 2

Installation:

Installation Overview ..................................................... 3

STEP 1 — Mount the Installation Brackets ..................... 3

Inside Mount ............................................................. 4

Outside Mount .......................................................... 6

End Mount ................................................................ 9

STEP 2 — Install the Shading ...................................... 10

STEP 3 — Connect the Power Source .......................... 11

Attach Magnetic Hold-Down Brackets (Optional) ........... 16

Operation:

Testing the Shading ..................................................... 17

Using the PowerView

™

Remote .................................... 17

Resetting the Shading (If Necessary) ............................ 19

Troubleshooting .......................................................... 20

Care:

Removing the Shading................................................. 25

Cleaning Procedures ................................................... 25

Declarations .............................................................. 27

Warranty .........................................................Back Cover

Questions?

Call the Hunter Douglas Customer Information Center at

1-888-501-8364.

© 2016 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.

GETTING STARTED

1

Product View

Battery Wand

Battery Wand Clips

Manual Control

Button

Installation

Brackets

Limit Stop

Two-On-One Headrail

• Two Shadings

• Two Motors

• One Headrail

Magnetic

Hold-Down

Brackets

(Optional)

Weight

Clip

Weight

Clip

Bottom Rail

Balance Weight

Power Cable

2

GETTING STARTED

Thank you for purchasing Hunter Douglas Silhouette® or Nantucket™ window shadings with
PowerView

™

Motorization. With proper installation, operation, and care, your new shadings will

provide years of beauty and performance.

Please thoroughly review this instruction booklet and the packing list before beginning the
installation.

Tools and Fasteners Needed

■ Flat blade and Phillips screwdrivers ■ Level (laser level is recommended)

■ Measuring tape and pencil ■ Pliers or heavy-duty scissors

■ Power drill,

3

/32" drill bit,

and

1

/4" hex driver

In addition, you will need fasteners designed to work with your specific mounting surface(s).

■ #6 Hex Head Screws (Provided). Two 1

1

/2" screws are provided per installation bracket.

■ Longer Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws long

enough for a secure attachment.

■ Speed Nuts and Screws (Provided). Extension brackets come with screws and speed nuts.

■ Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.

Speed Nut
and Screw

(Provided with Each

Extension Bracket)

#6 x 1

1

/2"

Hex Head Screw

(Provided)

Longer #6 Hex Head Screw

for Use with Spacer Blocks

(Not Provided)

Importance of Limit Stops on Silhouette and Nantucket Window Shadings

Limit stops serve as the upper travel limit for the bottom rail, preventing it from rotating
around the fabric roll. Limit stops are located 6" from the ends of the headrail or are
centered on shadings less than 36" wide.

When a shading is made, the limit stops are adjusted according to the size of the fabric
roll. Occasionally, this adjustment changes during shipping or installation. If this happens,
problems can be fixed by readjusting the limit stops. See page 21 in the Troubleshooting
section if shading operation is difficult or if the bottom rail rotates around the fabric roll.
Shown below are the four possible positions of limit stops for large to small fabric rolls.

Large Fabric Roll Small Fabric Roll

INSTALLATION

3

Installation Overview

To install your shading, you will need to perform the following three steps:

STEP 1: Mount the Installation Brackets

STEP 2: Install the Shading

STEP 3: Connect the Power Source

STEP 1 — Mount the Installation Brackets

■ Your order will include the correct number of installation brackets for your shading width, as

shown in the table below.

■ Shading orders may also include spacer blocks or extension brackets, if they were specified

for added clearance.

➤ Extension brackets are used for end mount shadings, as well.

■ Two-On-One Headrail Shadings. Appropriate number of installation brackets are provided

for each panel.

Mounting Types and Window Terminology

If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.

■ Refer to the appropriate page below based on the mounting type chosen for your order:

➤ Inside Mount — Page 4

➤ Outside Mount — Page 6

➤ End Mount

— Page 9

Installation Bracket For Added Clearance

Shading Width Brackets

2
3
4
5

Extension

Bracket

1

/2" Spacer

Block

14" to 36"
361/8" to 79"
791/8" to 96"
961/8" to 120"

Inside Mount

Shading fits within

window opening.

Collectively, the sill and

jambs are called the

“window casement.”

Molding

Head Jamb

Sill

Jamb Jamb

Outside Mount

Shading mounts outside

window opening.

INSTALLATION

4

Mount the Installation Brackets — Inside Mount

Prepare the Installation Brackets

■ If using the optional back cover: Use pliers or heavy-

duty scissors to remove both the top and bottom tabs
on the installation brackets.

➤ If you have a satellite battery pack or DC power

supply, remove the top tab on the back cover
brackets. If you have a battery wand, do not
remove the top tab.

➤ Snap the prongs on the back cover brackets into

the holes on the back of the installation brackets.

■ If not using the optional back cover:

➤ If you have a battery wand, leave both tabs on the installation brackets. The top tab

ensures that there is clearance for the wand.

➤ If you have a satellite battery pack or DC power supply, remove the top tab only on the

installation brackets.

NOTE: Save these tabs once removed. They may be used as shims, if necessary.

Mount the Installation Brackets

■ Measure and mark end bracket locations 2" in from each jamb.

➤ If more than two installation brackets are required (see table on page 3), mark the

location of additional bracket(s) spaced evenly between the two end bracket locations.
Mount into wood whenever possible. Allow a minimum of 18" from the motor side

for the battery wand.

■ Two-On-One Headrail shadings: Place installation brackets 3" on each side of the

panel split.

Top
Tab

Bottom

Tab

Remove top tab if using a satellite

battery pack or DC power supply.

Back Cover Bracket

Motor

Side

Panel Split

2"

Motor

Side

2"3"3"

Space Evenly

Jamb Jamb

Space Evenly

2"

Motor

Side

2"

Space Evenly

Jamb Jamb

Space Evenly

18" Minimum for Battery Wand

INSTALLATION

5

■ Decide whether the front or back set of installation bracket holes works best in your

application. Mark the location of the screw holes.

➤ The minimum depth required for mounting is 2" with a

battery wand and a back cover.

➤ Minimum depth is 1

1

/

4

"

with a satellite battery pack or

DC power supply and back cover.

➤ The depth required for fully recessed mounting will vary

depending on the type of headrail and vane size. Refer
to the chart below for depth requirements.

IMPORTANT: The front edges of the installation brackets must be level and aligned.

WARNING: Failure to properly align the brackets could result in the headrail

releasing from the brackets.

■ Drill the screw holes using a

3

/32" drill bit.

CAUTION: Use drywall anchors when mounting into drywall.

■ Use a level to check that the mounting surface is level. If necessary, you can shim the

brackets using the top tabs that were removed from the brackets.

■ Attach the installation brackets using the screws provided.

IMPORTANT: Do not overtighten the screws. Check to ensure the
lever can be moved easily side to side. If not, loosen the screws in
one-eighth turn increments until the lever can be moved easily.

■ If using the optional back cover: Install the cover into

the back cover brackets. If necessary, trim the back cover
to the desired width.

IMPORTANT: If using a battery wand, do not install the
optional back cover until the wand is installed (see page 12).

Proceed to “STEP 2 — Install the Shading” on page10.

Minimum

Depth

2" Battery Wand

1

1

/4" Battery P

ack or

DC Power Supply

2"

Fully Recessed

Mounting Depths

Classic

Headrail

Quartette® 4"

Headrail

Battery Wand & Back Cover 41/16" 49/16"

Satellite Battery Pack or DC Power

Supply & Back Cover

3

1

/2" 4"

Back

Cover

INSTALLATION

6

Mount the Installation Brackets — Outside Mount

Prepare the Installation Brackets

■ Use pliers or heavy-duty scissors to break off both

removable tabs from the installation brackets.

NOTE: Save these tabs once removed. They may be
used as shims, if necessary.

Mount the Installation Brackets

■ Center the headrail over the window opening at the desired height. Use a pencil to lightly

mark each end of the headrail.

➤ Alternatively, measure the width of the headrail and use that width to mark the headrail

end points over the window opening.

■ Mark 2" in from each of the headrail end marks.

➤ If more than two installation brackets are required (see table on page 3), mark the

location of additional bracket(s) spaced evenly between the two end bracket locations.
Mount into wood whenever possible. Allow a minimum of 18" from the motor side

for the battery wand.

■ Two-On-One Headrail Shadings. Place installation brackets 3" on each side of the

panel split.

■

Top
Tab

Bottom

Tab

Window Opening

2"

Motor

Side

2"

Headrail End Marks

Space Evenly Space Evenly

18" Minimum for Battery Wand

Motor

Side

Panel Split

2"

Motor

Side

2"3"3"

Headrail End Marks

Space Evenly Space Evenly

INSTALLATION

7

■ Center the installation brackets or extension brackets on your marks and mark where to drill

the screw holes.

➤ A minimum 1

1

/8" flat vertical surface isrequired for the installation brackets. Extension

brackets require 1

1

/4".

➤ The tops of the installation brackets or extension brackets should be at the desired

height. The brackets should be level andaligned.

CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not
mount brackets oncurved molding.

■ Drill the screw holes using a

3

/32" drill bit.

CAUTION: Use drywall anchors when mounting into drywall.

■ Attach the installation or extension

brackets using the screws provided.

IMPORTANT: The tops of the
installation brackets or extension
brackets must be level with their
front edges aligned.

IMPORTANT: If using a battery wand, use a
minimum of one

1

/2" and one 1/4" spacer blocks per
installation bracket to provide the clearance required
for the battery wand and battery wand bracket.

11/8"

Extension

Bracket

11/4"

1

/2"

1

/4"

Spacer Blocks

INSTALLATION

8

■ If using spacer blocks, attach the spacer block(s) and

installation bracket to a flat vertical mounting surface
with #6screws long enough for asecure installation.

IMPORTANT: Do not add more than 1

1

/2" of clearance

using spacer blocks.

IMPORTANT: The tops of the installation brackets
must be level with the front edges aligned.

■ If using extension brackets, attach an installation bracket

to the underside of each extension bracket using thespeed
nuts and screws provided.

Proceed to “STEP 2 — Install the Shading” on page10.

1

1

/

2

"

Maximum

Spacer

Blocks

Longer

Screw

Speed Nuts

Screws

INSTALLATION

9

Mount the Installation Brackets — End Mount

End mount the headrail when conventional mounting techniques will not work — for example, in
an arched window opening.

■ Use pliers to break off both removable tabs from the installation

brackets.

■ If you ordered a back cover, attach the back cover brackets to the

installation bracket.

➤ If a satellite battery pack or DC power supply is used,

first remove the top tab from the back coverbracket.

➤ Snap the prongs on the back cover brackets into the

holes on the back of the installation brackets.

■ Mount extension brackets to each side of the opening at the desired height of the shading.

➤ The mounting surface must be vertical and flat,

not part of an arched curve.

➤ Minimum mounting surface width with a built-in

battery wand is 2

1

/8".

➤ Minimum mounting surface width with a satellite

battery pack or DC power supply is 1

1

/2".

■ Attach the installation brackets to the extension

brackets using the provided screws and speednuts.

WARNING: To end mount shadings into a surface other than a secure wall stud, use

medium to heavy-duty wall anchors (not provided) matched to the wall thickness.
Failure to mount the brackets securely may result in injury or property damage.

■ If using the optional back cover: Install the cover into the

back cover brackets. If necessary, trim the back cover to the
desired width.

IMPORTANT: If using a battery wand, do not install the
optional back cover until the wand is installed (see page 12).

Proceed to “STEP 2 — Install the Shading” on page10.

Installation Bracket

Removable Tabs

Installation

Bracket

Back

Cover

Bracket

Remove tab if using a satellite

battery pack or DC power supply.

Extension

Bracket

1

1

/2"

Minimum

Depth

Back

Cover

INSTALLATION

10

STEP 2 — Install the Shading

■ Peel back the protective covering from the top of the fabric-covered headrail. Leave the rest

of the protective covering on the front of the headrail.

■ Position the shading so that the

front faces you.

■ Slide the headrail into the installation

brackets so the edge of the headrail
is between the lever and the bracket,
asshown.

■ Firmly push the headrail into each bracket until it clicks

and the lever snaps to the right side of the bracket.

IMPORTANT: Carefully pull on the headrail at each bracket
to ensure it is installed securely.

■ Completely remove the protective covering from the fabric-covered headrail.

If You Have an Optional Dust Cover (For Outside Mount Shadings)...

The dust cover is used to protect the top of the headrail from exposure on outside mounted
shadings.

■ Cut the dust cover to desired width.

■ Remove the paper backing on one side of the hook and loop

fastener dots.

■ Apply the dots to the installation brackets on each end of theshading.

■ Remove the remaining paper backing from the dots.

■ Center the dust cover over the top of the shading, above the previously placed dots.

■ Press the dust cover down onto the dots.

Headrail

Installation

Bracket

Lever

Slide the Headrail

Between the Lever

and the Bracket

Remove

Paper

Backing

Overhead View — No Dust Cover

Dots

Overhead View — No Dust Cover

Dots

Dust Cover Installed

INSTALLATION

11

STEP 3 — Connect the Power Source

NOTE: When power is connected to the motor, a green LED inside the manual control button
housing will flash to indicate the shading is ready for operation.

■ Refer to the appropriate page based on your order.

➤ For a battery wand, see below.

➤ For a satellite battery pack, see page 12.

➤ For an 18V DC power supply, see page14.

➤ For an 18V DC power supply with daisy-chain connections, see page15.

➤ For a C-size satellite battery wand or large DC power supply, see the instructions that

came with the unit.

If You Have a Battery Wand...

Install the Batteries into the Battery Wand

■ Squeeze the cap latch to release thecap.

■ Remove the cap from the battery wand.

■ Install the batteries according to the

instructions on the battery wand label.

➤ Hunter Douglas recommends AA alkaline batteries for use with our battery-powered

shadings. These will provide more than one year of operation, depending on usage.
Lithium and rechargeable batteries are not recommended.

■ Replace the cap.

➤ Align the tab with the end of the wand.

➤ Press the cap on until it latches.

Mount the Battery Wand into theBattery Wand Clips

■ Place the battery wand with its socket toward the motor

end of the shading.

■ Push the battery wand straight up into the battery wand

clips until it snaps into place. Check to make sure the
battery wand is secure.

CAUTION: Be sure the cables do not become pinched
by the battery wand clips during installation. Damage or
overheating of components could result.

Place the socket

toward the motor end.

Tab

Slot

Cap

Latch

Battery

Wand

Squeeze

INSTALLATION

12

Plug the Power Cable into the Battery Wand

■ From the back of the shading headrail, connect the

power cable (from the motor side) into the socket
on the battery wand.

■ Two-On-One Headrail Shadings. Plug in both

cables to the battery wands.

Install the Back Cover

■ If using a back cover, install it into the back cover brackets,

as shown.

Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page16

or “Testing the Shading” on page17.

If You Have a Satellite Battery Pack...

Install the Batteries into the Battery Wand

■ See the instructions on the previous page.

Mount the Satellite Battery Pack

■ Decide where you want to mount the satellite battery pack. A satellite battery pack may be

mounted in any orientation.

■ Mark the screw holes for the wall mount bracket.

■ Drill the screw holes using a

3

/32" drill bit.

■ Remove the backing from the double-sided tape. Press the

bracket into place.

■ Attach the bracket using the screws provided.

Power
Cable

Battery

Wand

Wall Mount Bracket

Back

Cover

Battery Wand

INSTALLATION

13

■ Position the battery wand so the power cable is easily connected to the socket.

■ Snap the battery wand into the wall mount bracket.

■ Replace the cover with the slot aligned to the socket in the battery wand.

■ Plug the power cable from the shading into

the extension cable.

■ Plug the other end of the extension cable

into the socket in the battery wand.

■ Two-On-One Headrail Shadings. Plug in both

power cables into the extension cables and then
plug both extension cables into the sockets in the
battery wands.

Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page16

or “Testing the Shading” on page17.

Socket

Battery Wand Cover

Extension

Cable

Power Cable

from Shading

Battery Wand Cover

Slot

Socket

INSTALLATION

14

If You Have a DC Power Supply...

Connect the Power Supply

■ Plug the power cable from the shading

into the extension cable.

■ Plug the other end of the extension cable

into the DC power supply.

■ Plug the DC power supply into a standard

outlet.

■ Secure the extension cable using wire

retainers (not supplied). If hiding the
cable behind the shading, make sure
it does not impede the operation of
theshading.

■ Space the wire retainers approximately

15" apart along the power supply cable,
as shown.

WARNING: Keep cords and small
parts out of the reach of children.
They can wrap cords around their
necks and STRANGLE. They can
also put small parts in their
mouths and CHOKE.

WARNING: Electric shock and/or a fire hazard may occur, if not properly installed.

Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page16

or “Testing the Shading” on page17.

Power Cable

from Shading

Extension

Cable

DC

Power

Supply

15"

Maximum

Wire Retainers

INSTALLATION

15

If You Have a DC Power Supply with Daisy-Chain Connections...

The daisy-chain feature allows up to three PowerView™ shadings to be powered by a single DC
power supply. However, each shading can operate independently. The daisy-chain feature is only
available with the DC power supply option.

■ Route the power cables from each shading to the connector, using an extension cable, if

necessary.

■ Plug an extension cable into the connector and plug the cable into the DC power supply. Two

extension cables and two connectors are used for three shadings.

■ Plug the DC power supply into a standard outlet.

Two-On-One Headrail Shadings

■ Route the power cables from each side of the shading to the connector. Use extension

cables, if necessary.

■ Plug the extension cables or power cables into the connector and plug the cable into the DC

power supply.

Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page16

or “Testing the Shading” on page17.

Power Cable

from Shading

Power Cable

from Shading

Extension Cable Connector

DC Power Supply

INSTALLATION

16

Attach Magnetic Hold-Down Brackets (Optional)

■ Lower the shading, keeping the vanes closed.

■ Place the magnetic hold-down brackets onto the bottom rail just inside

the end caps, oriented as shown.

■ Hold the brackets while opening and closing the vanes. (It may be

necessary to have someone assist you.) Adjust the brackets to the best
overall position.

■ Mark the screw locations using one of the mounting options shown

below.

➤ The screw should be placed in the middle of the channel. This will allow for

adjustment.

■ Drill the screw holes using a

3

/32" drill bit.

■ Attach the hold-down brackets to the mounting surface

using the screws provided.

■ If necessary, adjust the bracket height by loosening the

screw and sliding the bracket up or down.

Hold-Down

Bracket

Bottom

Rail

Outside Mount

Preferred Alternate

Inside Mount

Preferred Alternate

Adjust bracket

height by

loosening the

screw and slide

the bracket up or

down.

OPERATION

17

Testing the Shading

Use the manual control button to test the shading and
ensure that the motor and power source are working
correctly.

■ Press the manual control button to lower the

shading. If the shading does not operate, see
“Troubleshooting” on page20.

■ Test vane operation by pressing the manual control

button to open the vanes and then pressing it again
to close the vanes.

■ After the vanes are fully closed, press the manual control button to raise the shading.

CAUTION: When raising the shading for the first time, observe how the fabric rolls up into
the headrail. It should roll up evenly. If the bottom rail is not level or the shading starts to
rub against either window jamb, immediately press the manual control button to stop the
shading. See “Adjust the Bottom Rail Weight” on page23.

■ Two-On-One Headrail Shadings have two motors and two battery packs. The right motor

operates the right shading and the left motor operates the left shading. Use the manual
control buttons on each side to test the two shadings individually.

Using the PowerView™ Remote

First, activate the remote by pulling both plastic tabs from the back battery compartment.

IMPORTANT: If you have more than one remote, see “Adding Additional Remote(s) to the
PowerView

™

Shade Network” in the PowerView Motorization Remote Control Guide.

Group 1

Group 2

OPEN

CLOSE

Group 3

Group 4

Group 5

Group 6

Favorite

(Shading/vane position)

LEFT ARROW

Tilts vanes closed

RIGHT ARROW

Tilts vanes open

STOP

(Press and hold for
programming mode)

OPERATION

18

Joining a Shading to a Group

IMPORTANT: The shading will not operate using the remote until it has been joined to a group.

1. Press and hold ■ STOP for 4 seconds to put the remote in program mode. The lights on the
remote will flash to indicate it is in program mode.

2. Press the desired group number (1 – 6) on the remote. The backlight for the group number
will flash to show it is selected.

3. Press and hold the manual control button on the shading.

4. While continuing to press the manual button, press ▲ OPEN on the remote. The shading will
move slightly to indicate it has joined the group. Release the manual control button.

5. Press and hold ■ STOP for 4 seconds to exit program mode. The lights will stop flashing.

Basic Operation

1. To wake up the remote, simply pick it up or press ■ STOP. The last group(s) selected will be
highlighted and active.

2. Press “all” or groups 1 – 6 to select specific shading(s) to move. Selected group button(s) will
light to show they are selected.

a. Multiple group buttons may be selected at a time.

b. To deselect a group, press the group button again. The backlight for that group button

will go out.

3. Press ▼ CLOSE to lower the selected shading(s).

4. Press the right arrow to open the vanes.

5. Press the left arrow to close the vanes.

6. Press ▲ OPEN to raise the selected shading(s).

7. Press ■ STOP to stop shading or vane movement anywhere along its travel.

8. While a shading is in motion, press the opposite of shading motion (▲ OPEN or ▼ CLOSE) to
reverse direction.

9. Press ♥ FAVORITE to send selected shading(s) to your preset “favorite” position. Refer to the

PowerView

™

Motorization Remote Control Guide on how to set a favorite position.

Operating Tips

1. When the shading is raised, pressing the right arrow will first lower the shading and then
open the vanes.

2. When the shading is lowered with the vanes open, pressing ▲ OPEN will first close the vanes
and then raise the shading all the way.

OPERATION

19

Further Operation and Programming Information

PowerView™ Pebble™ Remote and/or PowerView Surface Remote Operation

For information regarding operation and programming of the PowerView remote, refer to your
PowerView Motorization Remote Control Guide.

PowerView Scene Controller

For information regarding operation and programming of the PowerView Scene Controller, refer
to your PowerView Motorization Scene Controller Guide.

PowerView App Operation

The PowerView Hub is required for PowerView App operation. For information regarding setup
and operation using the PowerView App, refer to the online PowerView App Software Guide at

hunterdouglas.com/powerview/support.

Resetting the Shading (If Necessary)

Basic Reset

The basic reset is used to reset the shading’s travel limits.

1. Press and hold the manual control button for 6 seconds. The shading will move slightly.

2. Release the manual control button. The shading will raise to its fully open position to set the
upper travel limit, then lower to the fully closed position with vanes open to set the lower
travel limit. The shading will move slightly one more time to indicate that the travel limits have
been reset.

Resetting Shading Programming

This reset erases all shading programming from memory, including group assignments,
preventing any input device from operating the shading. Its primary use is during installation to
correct group and network assignments. This reset does not affect travel limits.

1. Press and hold the manual control button for 12 seconds. The shading will move slightly after
6 seconds, then again after 12 seconds. Release the button.

2. Refer to “Joining a Shading to a Group” on page 18 to program the shading to a group.

OPERATION

20

Troubleshooting

If your shading is not operating correctly:

■ First review the guide that came with your control device.

■ Refer to the following troubleshooting procedures for specific solutions for your shading.

If questions remain, please contact the Hunter Douglas Customer Information Center at

1-888-501-8364.

Problem The shading will not fit into the installation brackets.

Solution If the shading has a battery wand, check that the wand is not interfering with the

installation brackets.

Check that the installation brackets are level and aligned. Adjust and/or shim to
level, if necessary.

Be sure the heads of the mounting screws are flush against the installation
bracket.

Check that the headrail is completely inserted into the installation brackets. See
“STEP 2 — Install the Shading” on page10.

Problem The shading does not operate using the manual control button.

Solution Unplug the power cable from the motor, then plug it back in. A green LED inside

the manual control button housing should flash to indicate the motor has power.

Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and fresh.

Check that the battery wand, satellite battery pack, C-size satellite battery wand,
or DC power supply is securely connected to the power cable and the cables are
not pinched or caught in the headrail or installation brackets.

Problem The shading is not responding to the PowerView

™

remote.

Solution IMPORTANT: A shading will not operate using the remote until it has been

joined to a group

Check that the correct group number is selected.

Check that the batteries in the remote are correctly inserted andarefresh. The
LEDs that backlight the remote should come on full bright when ■ STOP is
pressed.

OPERATION

21

Problem The vanes do not open when the shading is first operated.

Solution Make sure the shading is completely lowered.

Open and close the shading several times to help open the vanes. If necessary,
gently pull down on the bottom rail.

Problem The shading is hard to raise or lower, or the bottom rail does not stop at the

top limit.

Solution Check the adjustment position of

both limit stops. The top illustration
shows the correct adjustment. The
limit stop catches the bottom rail,
and the bottom of the limit stop is
slightly above or barely touching the
fabric roll.

In the second illustration, the limit
stop adjustment is too tight. The
fabric may not drop freely and could
even be damaged when the shading
is raised. To correct this, the limit
stop should be adjusted one step up.
Simply pull back on the rear of the
limit stop to adjust its position.

In the bottom illustration, the
adjustment is too loose. The bottom
rail can slip under the limit stop. If
the bottom rail rotates through the
headrail, it must be backed out before
adjusting the limit stop.

IMPORTANT: Both limit stops must
be adjusted to the same position or
else skewing may occur.

Pull Back

to Adjust

Fabric Roll

Bottom

Rail

Limit StopHeadrail

Pull Back

to Adjust

Too Tight —

Adjust One Step Up

Too Loose —

Adjust One Step Down

OPERATION

22

Problem The bottom rail does not raise or lower completely, or its location when fully

lowered has changed over time.

Solution The batteries may be low in the battery wand, satellite battery pack, or C-size

satellite battery wand. Replace the batteries.

Check that the battery wand, satellite battery pack, C-size satellite battery wand,
or DC power supply is securely connected to the power cable and the cables are
not pinched or caught in the headrail or installation brackets.

Check that there is clearance between the ends of the shading and the window
casement on inside mounts.

Check if the fabric rolls up evenly into the headrail. If not, see “Adjust the Bottom
Rail Weight” on page23.

Reset the travel limits. See “Resetting the Shading” on page19.

See the PowerView

™

Motorization Remote Control Guide for operation or

programming troubleshooting solutions.

Problem Adjacent shadings do not roll up evenly.

Solution It is considered normal if the roll-up on both shadings is within

5

/16" of each
other. If one shading rolls up tighter than another, lower and raise both shadings
several times.

Reset the shading. See “Resetting the Shading” on page19.

Check that the shading fabric is not catching on any brackets or components.

Check that the fabric winds evenly and does not rub against the headrail. If
uneven, see “Adjust the Bottom Rail Weight” on page23.

Problem Two-On-One Headrail Shadings Only: The center gap is not even from the

top to the bottom of the shading, interfering with the function of the shading.

Solution Ensure the entire length of the headrail is straight and level. If the center portion

of the headrail is higher than the ends, the center gap will close together. If the
center portion of the headrail is lower than the ends, the center gap increases. If
necessary, adjust the height of each bracket by moving it within the screw slots
or by using shims.

OPERATION

23

Problem The shading raises or lowers unevenly, the fabric rubs against one end of the

headrail, or the bottom rail is uneven when fullyraised.

Solution Check that the window is square by measuring the diagonals.

Check that the installation brackets are level. Shim to level, ifnecessary.

Adjust the Bottom Rail Weight:

■ Release the weight clips by inserting

a flat blade screwdriver into the
weight clip and turning clockwise.

■ Move the weight in 1" increments toward the side where the fabric

isgathering.

■ Secure the weight clips in position by turning them counterclockwise after

making the adjustment.

■ Test and, if necessary, adjust again.

Weight

Bottom Rail

Weight

Clip

Weight

Clip

Fabric Roll

Gathered

Fabric

Move Weight

OPERATION

24

Problem The vanes do not close fully when the shading stops in the lowest position.

Solution The shading should be programmed to stop in its lowest position with the vanes

closed. A small distance between the front and back fabric facings in the fully
closed position is normal.

■ If this distance is excessive or moves over time, open the shading to its full

“vane open” position and try again. If this does not correct the problem, reset
the bottom limit. See “Resetting the Shading” on page19.

■ See the PowerView

™

Motorization Remote Control Guide for operation or

programming troubleshooting solutions.

Problem The shading raises from the sill when the vanes areclosed.

Solution A small gap between the sill and the bottom of the shading is normal in the fully

lowered “vane closed” position. The gap is necessary to allow for the unimpeded
movement of the bottomrail.

■ If this distance is excessive or moves over time, open the shading to its full

“vane open” position and try again. If this does not correct the problem, reset
the bottom limit. See “Resetting the Shading” on page19.

■ See the PowerView Motorization Remote Control Guide for operation or

programming troubleshooting solutions.

Problem The front fabric appears to cling to the back fabric.

Solution Lightly apply a static spray for home furnishings. Follow the manufacturer’s

directions. Allow the shading to dry in the fully lowered position. If necessary,
reapply the static spray each time the shading is professionally cleaned.

CARE

25

Removing the Shading

■ Fully raise the shading.

■ Disconnect the power source from the power cable at the

back of the shading.

■ Move each lever of the installation brackets to the left to

release the shading.

CAUTION: A flat blade screwdriver can be used to move
the lever. Be very careful not to tear or damage the fabric.

➤ If the lever is inaccessible

or inoperable, lower the
shading until you can see
the underside of the bracket.
Carefully reach a small flat
blade screwdriver behind
the shading to the tab on
the bottom of the bracket
between the screw holes.

➤ Push the tab away from

the shading and pull the
headrail to release it from
the bracket.

■ Carefully pull the headrail to completely remove the shading from the brackets.

Cleaning Procedures

Silhouette® and Nantucket™ window shadings are made of 100% polyester, which means they
are inherently durable and resilient. However, care must be taken to avoid wrinkling the fabric,
particularly where the vanes meet the facings.

The Palette® Fabric-Covered Headrail

■ Spot-clean the headrail using a sponge or delicate cloth, cool distilled water and a mild soap

solution; handle with care as you would any fine fabric.

Dusting

■ Regular light dusting with a feather duster is all the cleaning needed in most circumstances.

Vacuuming

■ Use a low suction, hand-held vacuum for more thorough dust removal.

Forced Air

■ Blow away dirt and debris between the vanes using clean compressed air.

Move the lever to the left

to release the shading.

Top View

Tab

Installation Bracket

Underside of

Bracket

End Cap

CARE

26

Spot-Cleaning

Do not spot-clean anything other than the Palette® Fabric-Covered Headrail on Silhouette® or
Nantucket

™

window shadings.

Ultrasonic Cleaning

Silhouette and Nantucket window shadings can be ultrasonically cleaned by a professional,

with the exception of Boardwalk

™

, all Bon Soir™ fabrics, Brio™, Brant Point™, Chateau™,

East Bay

™

, The Matisse Collection®, Misty Harbor™, Sankaty™, Sun Porch™, Traditions™

Light Dimming, and The Alustra

®

Collection fabrics (except French Linen).

■ Specify that a mild detergent solution be used.

■ Never immerse the headrail in the solution.

■ Allow the shading to dry in the completely lowered position.

Injection/Extraction

Silhouette and Nantucket window shadings can be professionally cleaned using the injection/
extraction method.

■ Use only the dry method of injection/extraction for all Bon Soir fabrics, Misty Harbor, and

Traditions Light Dimming.

■ Never immerse the headrail in the solution.

Electrostatic Cleaning

Do not use electrostatic cleaning wipes on any Silhouette or Nantucket window
shadings.

A Note About Hardware for The Alustra Collection

Gold Radiance™, Silver Reflection™, Bronze Shimmer™, and Champagne Shine™ hardware
finishes can be spot-cleaned with luke warm water and a gentle soap. Do not use alcohol, baby
wipes or alkaline cleansers. These may stain or destroy the finish.

A Note About Silhouette and Nantucket Fabrics

As with all textiles, Silhouette and Nantucket fabrics are subject to some variations. Slight
wrinkling, puckering, or bowing is inherent to this textile product and should be considered
normal, acceptable quality. These characteristics are not usually visible from the front or rear
butmay be visible from a sideangle.

Precautions should be taken to reduce exposure to harsh environmental elements, such as
salt air. Continuous exposure through open windows and doors will accelerate the fabric
deterioration.

DECLARATIONS

27

U.S. Radio Frequency FCC Compliance

FCC ID information is located behind the motor-side end cap. The end cap may be removed to view this
information.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired
operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Any changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.

Industry Canada

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type
and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain should be so chosen that the equivalent
isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.

Class B Digital Device Notice
This Class B digital apparatus complies with Canadian ICES-003, RSS-Gen and RSS-210.

CAN ICES-3 (B)/NMB-3(B)

European Conformity

We, the undersigned,
Hunter Douglas Window Fashions

One Duette Way, Broomfield, CO 80020, USA
Hunter Douglas Europe B.V.

Piekstraat 2, 3071 EL Rotterdam, The Netherlands
certify and declare under our sole responsibility that assembly PV4 conforms with the essential

requirements of the EMC directive 2004/108/EC and R&TTE directive 1999/5/EC.
A copy of the original declaration of conformity may be found at:

www.hunterdouglas.com/RFcertifications.

Notes

The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying
experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly
satisfied, simply contact Hunter Douglas at [phone] or visit hunterdouglas.com. In support of this policy
of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.

NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental

or consequential damages or for any other indirect damage, loss, cost or expense. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights which vary from state to state.

Different warranty periods and terms apply for commercial products and applications.

Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the

window fashion product or components found to be defective.

COVERED

BY A LIFETIME LIMITED WA RRANTY

• Hunter Douglas window fashion products are
covered for defects in materials, workmanship
or failure to operate for as long as the original
retail purchaser owns the product (unless shorter
periods are provided below).

• All internal mechanisms.

• Components and brackets.

• Fabric delamination.

• Operational cords for a full 7 years from the
date of purchase.

• Repairs and/or replacements will be made with
like or similar parts or products.

• Hunter Douglas motorization components are
covered for 5 years from the date of purchase.

NOT COVERED

BY A LIFETIME LIMITED WA RRANTY

• Any conditions caused by normal wear and tear.

• Abuse, accidents, misuse or alterations to the
product.

• Exposure to the elements (sun damage, wind,
water/moisture) and discoloration or fading
over time.

• Failure to follow our instructions with respect
to measurement, proper installation, cleaning
or maintenance.

• Shipping charges, cost of removal and reinstallation.

TO OBTAIN WARRANTY SERV ICE

1. Contact your original dealer (place of purchase) for warranty assistance.

2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to service locations.

3. Contact Hunter Douglas at [phone] for technical support, certain parts free of charge, for assistance in obtaining
warranty service or for further explanation of our warranty.

4/165107875000