HunterDouglas PowerView Pebble Product Information Manual

PRODUCT INFORMATION MANUAL

SECTION: 7E POWERVIEW GUIDE

POWERVIEW GUIDE

PEBBLE REMOTE

AND

APP SETUP &

OPERATION

TABLE OF CONTENTS

PowerView App Setup and OperationPowerView Pebble® Remote

Getting Started ..............................3

Pairing Multiple Remotes to a Single Network ID .....4

Programming Mode Overview ................... 6

Selecting & De-Selecting Groups .................7

Joining a Shade to a Group ..................... 8

Removing a Shade From a Group.................9

Setting a Favourite........................... 10

Product Operation:

Groups 1-6 ................................ 11

Product Operation:

ALL Button................................. 12

Product Operation:

Favourite Button ............................13

Product Operation:
Silhouette

Product Operation:
Luminette

Performing a Programming Reset ...............16

Setting Limits .............................. 17

Duplicating a Remote......................... 18

Pairing a Repeater to a Network: Using a Remote....21

Battery Replacement .........................22

Mounting the PowerView Surface................23

Inserting the Remote Module into the Pebble

Getting Started with the Hub ................... 26

Pairing a Hub to a Remote Network ..............27

®

and Pirouette® Shadings ............. 14

®

Privacy Shades ....................15

®

..... 24

Pairing a Remote to a Hub Network ..............29

Pairing a Repeater to a Network: Using the Hub ..... 30

Discover Shades ............................ 31

Edit Shade Information........................ 32

Assign Shade to a New Room .................. 33

Assign Shade to an Existing Room ............... 34

Create a Room ............................. 35

Shade Operation in a Room ....................36

Delete a Room .............................. 37

Create a Room Scene ........................ 38

Create a Multiple Room Scene .................. 40

Shade Operation in a Scene....................41

Setting Up and Using Schedules ................ 42

Scheduling Scenes – Sunrise/Sunset.............43

Enabling RemoteConnect...................... 44

Using RemoteConnect ........................ 46

Using Repeaters with the App ..................47

Battery Life Indicator ......................... 48

Backing Up the Hub .......................... 49

Emailing a Hub Backup ....................... 50

Restoring a Hub Backup....................... 51

Adding a New Scene Controller ................. 53

Configuring Scenes in a Scene Controller.......... 54

Operating Scenes with the Scene Controller........ 56

Creating a Network Using the PowerView App ......28

PowerView Scene Controller

Frequently Asked Questions .................... 57

Troubleshooting ............................. 62

PowerView Help

© Copyright 2016 Hunter Douglas Limited [ABN 98 009 675 709]

® Luxaex, PowerView and Pebble are registered Trade Marks of Hunter Douglas • 03/2016

Remote Module

GETTING STARTED

Groups (1-6)

Select or de-select Group
numbers for programming

or operation.

Stop

Stops shade in any position.

Also used to enter and exit

programming mode.

Vane Open/

Close Arrows

Operate vanes.

All

Operate all groups

simultaneously.

with the PowerView™ Pebble® Remote

Key to Operation

Open

Move shade to fully
open position.

Favourite

Default setting is 50%
open. Customise to
move shade to a custom
favourite position.

Close

Move shade to fully
closed position.

4

VIDEO INSTRUCTION

Manual Control Configurations

The manual control button, located on the headrail, is different depending on the product. See images for product examples.

Pirouette® Shadings Sihouette® Shadings Duette® Shades Luminette® Privacy Sheers

– 3 –

PAIRING MULTIPLE REMOTES to a Single Network ID

Each PowerView Remote comes with its own
unique Radio Frequency (Network) ID. If
multiple remotes (ie. PowerView Pebble
or PowerView Surface remotes) will be used in
the home, it is necessary to establish a single
PowerView Shade Network ID for all remotes
before any window covering programming is
done. This is to ensure that if a PowerView
Hub, PowerView Scene Controller or PowerView
Repeater(s) will be used in the future, it can
be used to operate previously programmed
window coverings in the home and be used in
conjunction with all the remotes on a single,
unified network.

SELECT the initial Network remote. This

q

will be the source remote from which a
unified PowerView Shade Network will be
established for the home.

®

and/

q

Source

e

Target

w

r

Target

Target

Target

NOTE: Because a unified network has not

yet been established, it does not matter
which available remote you choose to use to
create a PowerView Shade Network.

SELECT the target remote.

w

REMOVE the back cover on the target

e

remote.

Using a ball point pen, PRESS and HOLD

r

the recessed Reset button on the back of
the target remote for six seconds.

NOTE: The Group numbers (1-6) buttons
will flash twice on the press of the Reset
button, then again at six seconds.

REINSTALL the back cover onto the

t

target remote.

PRESS and HOLD (Stop) on the source

y

remote, until indicator lights begin to blink.

NOTE: This puts the source remote in

Programming Mode. Indicator lights on the
source remote will continue to blink for 20
seconds following each set of commands,
allowing additional target remotes to
be networked.

t

Target

y

Source

– 4 –

With the source remote in Programming

u

mode, PRESS and continue to HOLD

(Stop) on the target remote.

Complete steps 8 and 9 at the same time.

PRESS and RELEASE (Stop) on the

i

source remote.

RELEASE (Stop) on the target remote.

o

NOTE: The Group numbers (1-6) on the
target remote will flash twice to indicate that
it has been networked to the source remote.

u io

Target

Source

Target

PRESS and HOLD (Stop) on the source

1)

remote until the indicator lights stop
blinking.

1)

Source

– 5 –

4

VIDEO INSTRUCTION

PROGRAMMING MODE OVERVIEW

In programming mode, you can set a variety
of functions, from joining a shade to a Group
to removing a shade from a Group, to setting
Favourite shade positions. You must activate
programming mode on the PowerView™ Pebble
Remote to establish communication between the
remote and shade.

ENTER PROGRAMMING MODE

PRESS and HOLD  (Stop) for 6 seconds

q

until indicator lights blink on the PowerView
Pebble Remote.

RELEASE  (Stop).

w

NOTE: Indicator lights on the remote will
continue blinking for 20 seconds following
each set of commands allowing additional
shades to be programmed, if desired.

q w

®

EXIT PROGRAMMING MODE

To EXIT programming mode, PRESS and

q

HOLD

 (Stop) until the indicator light

stops blinking.

RELEASE  (Stop).

w

NOTE: If no buttons are pressed on the
remote for 20 seconds, the remote will exit
programming mode. All settings performed
while in programming mode will be retained.

– 6 –

4

VIDEO INSTRUCTION

SELECTING & DE-SELECTING GROUPS

Before operating a single window covering
you must first select its corresponding Group
number (1-6) or the ALL button. Multiple Groups
numbers can be selected for simultaneous
operation in any combination. Group numbers
can be selected or deselected. Like any Group
number, the All button can also be selected or
deselected; however, its selection will override
any active Group(s).

SELECTING A GROUP

PRESS and RELEASE the Group number(s)

q

(1-6) of your choice.

NOTE: Selected Group numbers are

illuminated to indicate that they are active.

q

DE-SELECTING A GROUP

PRESS and RELEASE the Group

q

number(s) (1-6) of your choice.

NOTE: Deselected Group numbers will

darken to indicate that they are no longer
active.

– 7 –

4

VIDEO INSTRUCTION

JOINING A SHADE TO A GROUP

Shades must be joined to a Group to operate. A
single shade can be joined to multiple Groups,
if desired.

PRESS and HOLD  (Stop) until

q

indicator lights blink on the PowerView™
Pebble

RELEASE  (Stop).

w

PRESS and RELEASE the desired Group

e

number (1-6) on the remote.

The selected group number will blink.

NOTE: Steps 4-6 must be completed within
5 seconds.

PRESS and HOLD the manual control

r

button on the headrail.

®

Remote.

q

e

w

r

Then PRESS and RELEASE 5(Open) on

t

the remote.

The shade will jog to indicate it’s been

joined to the selected Group.

RELEASE the manual control button.

y

NOTE: To join additional shades to the
same Group, repeat steps 4-6 for each
shade.

PRESS and HOLD  (Stop) on the remote

u

until the indicator lights stop blinking.

yt

– 8 –

4

VIDEO INSTRUCTION

REMOVING A SHADE FROM A GROUP

Shades can be removed from a group, if desired.

PRESS and HOLD  (Stop) until indicator

q

lights blink on the PowerView™ Pebble
Remote.

RELEASE  (Stop).

w

PRESS and RELEASE the desired Group

e

number (1-6) on the remote.

The selected group number will blink.

NOTE: Steps 4-6 must be completed within
5 seconds.

PRESS and HOLD the manual control

r

button on the headrail.

Then PRESS and RELEASE6(Close) on

t

the remote.

The shade will jog to indicate it has been

removed from the selected Group.

RELEASE the manual control button.

y

NOTE: To remove additional shades from
the same Group, repeat steps 4-6 for each
shade.

®

q

e

w

r

PRESS and HOLD  (Stop) on the remote

u

until the indicator lights stop blinking.

4

yt

VIDEO INSTRUCTION

– 9 –

SETTING A FAVOURITE

All shades come from the factory with a default
Favourite position set at 50% open. If you prefer
a different shade position, you can create a
custom Favourite.

Use the PowerView™ Pebble® Remote

q

to move all shades to a desired Favourite
position.

PRESS and HOLD  (Stop) until indicator

w

lights blink.

RELEASE  (Stop).

e

NOTE: Steps 4-6 must be completed within
5 seconds.

PRESS and HOLD the manual control

r

button on the headrail.

q

e

w

r

Then PRESS and RELEASE  (Favourite)

t

on the remote.

The shade will jog to indicate the position

has been set as a Favourite.

RELEASE the manual control button.

y

NOTE: To position additional shades, repeat
steps 4-6 for each shade.

PRESS and HOLD  (Stop) until the

u

indicator lights stop blinking.

yt

– 10 –

4

VIDEO INSTRUCTION

PRODUCT OPERATION: Groups 1-6

Shades must be joined to a Group to operate.
Multiple Groups can be simultaneously operated,
if desired.

PRESS and RELEASE desired Group

q

number(s) (1-6) on the PowerView™

®

Pebble

With desired Group number(s) selected,

w

PRESS and RELEASE either:

Remote.

q

2a

ò

a.

b.

c.

d. (Left Arrow) for vane operation.

PRESS and RELEASE  (Stop) when the

e

desired shade position is reached.

Note: Group numbers (1-6) are selected
or deselected by pressing the desired
Group number(s). Selected Group numbers
are illuminated to indicate they are active.
Multiple Groups can be selected for
simultaneous operation.

(Open) on the remote to open

5

the shade.

(Close) on the remote to close

6

the shade.

(Right Arrow) for vane operation.

2b

ò

2d

2c

ò

eò

– 11 –

4

VIDEO INSTRUCTION

PRODUCT OPERATION: ALL Button

The ALL button allows all Grouped shades to be
operated simultaneously.

PRESS and RELEASE the ALL button.

q

PRESS and RELEASE either:

w

q

2a

ò

a.

b.

c.

d. (Left Arrow) for vane operation.

PRESS and RELEASE  (Stop) when the

e

desired shade position is reached.

NOTE: To de-select ALL, press any Group
number.

(Open) on the remote to open

5

the shade.

(Close) on the remote to close

6

the shade.

(Right Arrow) for vane operation.

2b

ò

2d

2c

ò

eò

– 12 –

4

VIDEO INSTRUCTION

PRODUCT OPERATION: Favourite Button

The  (Favourite) button moves selected
Grouped shades to their individually set
Favourite position.

PRESS and RELEASE desired Group

q

number(s) (1-6) or ALL on the
PowerView™

PRESS and RELEASE  (Favourite) on

w

the remote.

Pebble® Remote.

q w

– 13 –

4

VIDEO INSTRUCTION

PRODUCT OPERATION: Silhouette

PRESS and RELEASE desired Group

q

number(s) (1-6) or ALL on the PowerView

®

Pebble

PRESS either:

w

a. (Left Arrow) on the remote to close

NOTE: If the shade is in the fully raised,

open position, the shade will lower to the
down, closed position.

b. (Right Arrow) on the remote to

NOTE: If the shade is in the fully raised,
open position, the shade will lower to the
down, closed position and the vanes will
fully open.

Remote.

the vanes to the desired position.

open the vanes to the desired
position.

q ò

2b

ò

®

and Pirouette

2a

2c

ò

®

Shadings

c.

d.

NOTE: If the shade is fully lowered and the
vanes are open, the vanes will close.

PRESS and RELEASE  (Stop) when the

e

desired position is reached.

(Open) on the remote to raise the

5

shade to the fully open position.

(Close) on the remote to lower the

6

shade to the fully closed position.

2d

ò

e

– 14 –

4

VIDEO INSTRUCTION

®

Privacy Sheers

PRESS and RELEASE desired Group

q

number(s) (1-6) or ALL on the PowerView

®

Pebble

PRESS either:

w

a. (Left Arrow) on the remote to rotate

NOTE: If the shade is in the fully open
position, the shade will traverse to the fully
closed position. The vanes will then rotate to
the left into a vanes fully closed position.

Remote.

the vanes to the left.

q ò

2a

b. (Right Arrow) on the remote to

rotate the vanes to the right.

NOTE: If the shade is in the fully open
position, the shade will traverse to the
fully closed position. The vanes will then
rotate to the right into a vanes fully closed
position.

c.

d.

PRESS and RELEASE  (Stop) when the

e

desired position is reached.

(Open) on the remote to traverse

5

the shade to the fully open position.

(Close) on the remote to traverse

6

the shade to the fully closed, vanes
open position.

2b

ò

2d

ò

2c

ò

e

– 15 –

4

4

VIDEO INSTRUCTION

VIDEO INSTRUCTION

PERFORMING A PROGRAMMING RESET

This reset is used to erase all current
programming stored in a window covering’s
headrail, including a Network ID and any Group
assignments. It will not clear the window
covering’s limits. Completing a programming
reset will prevent a PowerView Pebble
or a mobile device from operating a window
covering until it is reprogrammed.

PRESS and HOLD the manual control

q

button on the headrail for 12 seconds.

NOTE: The shade will jog at six seconds.

Then, at 12 seconds, the shade will jog a
second time.

®

Remote

wWhen the shade jogs a second time at

12 seconds,

control button.

RELEASE

the manual

q w

NOTE: All previous programming
information stored in the window covering’s
headrail has now been cleared.

– 16 –

4

VIDEO INSTRUCTION

SETTING LIMITS

Limits identify the position that shades stop
when
fully open or fully closed. Limits are set at the
factory for the correct stop positions according
to the ordered height.

To reset the limits:

PRESS and HOLD the manual control

q

button on the headrail for approximately 6
seconds. The shade will jog, indicating that
the limits and Favourite setting have been
cleared.

NOTE: Group programming is retained.

Limits must be reset to restore the default
Favourite position of 50% open.

q w

PRESS and RELEASE the manual button

w

on the headrail. The shade will then
automatically open and then close, setting
new limits.

NOTE: Do not press the manual button or

stop the shade during this operation.

– 17 –

4

VIDEO INSTRUCTION

DUPLICATING A REMOTE

Duplicating a remote copies a remotes unique
group programming information and transfers
it to another remote so that they are essentially
identical. Window coverings programmed to
operate with one remote will also respond
to commands from a duplicated remote.
Duplicating a remote is not the same as
pairing multiple remotes to a PowerView™
Shade Network.

IDENTIFY the source remote.

q

NOTE: The source remote is the remote
initially used to first establish communication
between itself and a PowerView motorised
window covering, after installation. This will
be the remote that will be duplicated.

q

Source

e

w

Target

r

Target

Target

IDENTIFY the target remote.

w

NOTE: This remote cannot yet be used
to operate PowerView motorised window
coverings already joined to Groups on the
source remote. This will be the remote that
you transfer the source remotes duplicated
programming information to.

REMOVE the back cover of the

e

target remote.

Using a ballpoint pen, PRESS and HOLD

r

the recessed Reset button on the target
remote for six seconds then RELEASE.

NOTE: The Group number (1-6) buttons will

flash twice on the press of the Reset button,
then again at six seconds.

REINSTALL the back cover onto the target

t

remote.

t

Target

– 18 –

PRESS and HOLD (Stop) on the source

y

remote, until the indicator lights begin
to blink.

NOTE: This puts the source remote in
Programming Mode. Indicator lights on
the source remote will continue to blink
for 20 seconds following each set of
commands. This allows the source remotes
programming information to be duplicated
and transferred to additional target remotes,
if desired.

Complete steps 8 and 9 at the same time.

PRESS and HOLD ALL on the target

u

remote.

Then PRESS and RELEASE (Stop) on

i

the source remote.

NOTE: The Group numbers (1-6) on the

target remote will flash twice. This indicates
that the source remotes Group programming
information has been duplicated and now
transferred to the target remote. Both
remotes are now identical.

y

i

Source

o

Source

Target

u

1)

Target

Source

RELEASE ALL on the target remote.

o

PRESS and HOLD (Stop) on the source

1)

remote until the indication lights blinking.

– 19 –

4

VIDEO INSTRUCTION

PAIRING A REPEATER TO A NETWORK: Using a Remote

Repeaters extend the range of the radio
frequency (RF) signal emitted by the
PowerView Pebble
PowerView Surface, or the PowerView Hub when
used with the PowerView App, for larger rooms
or multiple room applications. A Repeater comes
packed with a USB power source.

ASSEMBLE the Repeater Kit by INSERTING

q

the USB end of the PowerView Repeater into
the USB port of the USB Power Supply.

PLUG the Repeater Kit into an electrical

w

outlet.

NOTE: A solid green light will illuminate on

the Repeater to indicate it is receiving power
and ready to join a network.

®

Remote, the

q

e

w

r

PRESS and HOLD (Stop) on the

e

PowerView Pebble Remote until indicator
lights on the interior of the remote blink.

NOTE: This puts the remote in Programming

Mode.

Hold the remote in close proximity to the
Repeater to complete Step 4.

PRESS (Stop) on the remote while the

r

remote is in Programming Mode.

Note: The solid green light on the Repeater

will turn off, indicating it has been paired to
the network.

PRESS and HOLD (Stop) on the remote

t

until the indicator lights stop blinking.

t

– 20 –

4

VIDEO INSTRUCTION

BATTERY REPLACEMENT

Replacing batteries in the PowerView Pebble® Remote
will not cause the loss of any shade programming,
including Groups and Favourites.
The PowerView Pebble Remote uses two CR 2032
batteries.

Using any finger, gently LIFT and REMOVE the

q

PowerView Remote Module from the PowerView
Pebble.

ROTATE the back cover of the PowerView Remote

w

Module CLOCKWISE to open.

REMOVE the back cover from the PowerView

e

Remote Module.

Using a finger or a small screwdriver, gently LIFT

r

and REMOVE the old batteries.

INSERT new batteries, making sure each is snug.

t

q

e

r

w

t

REPLACE the back cover onto the backside of the

y

PowerView Remote Module.

NOTE: Align the notches on the inside of the
back cover to secure the batteries in place (See
image 6). Position the Open/Close locking feature
at the bottom of the PowerView Remote Module.

ROTATE the back cover COUNTER-CLOCKWISE

u

to close the back cover in place.

Gently RE-INSERT the PowerView Remote

i

Module into the PowerView Pebble until it is snug.

NOTE: Indicator lights on the PowerView Pebble
Remote will illuminate, indicating there is power.

BATTERY LIFE OF REMOTE MODULE IS LESS

o

THAN EXPECTED.

When the Pebble Remote Control is picked up, the
Remote Module’s motion back lights are activated.

In situations where the remote control is under
constant movement, the motion back lighting can
activate more than normal causing the batteries to
deplete at a faster rate.

uy

i

It is possible to disable the motion back light
function by pressing and holding the 6 channel
button for 6 seconds.

To re-enable motion back light press and hold the 6
channel button for 6 seconds.

– 21 –

4

VIDEO INSTRUCTION

MOUNTING THE POWERVIEW SURFACE

q With a pencil, MARK the location for the

PowerView Surface on the mounting surface.

Option A. Use the screw holes on the Surface

mounting plate to mark the location. The
Hunter Douglas logo on the mounting plate
should appear right side up and be horizontal.

Option B. Use a bubble level with a ruled edge.

Mark a straight horizontal line approximately
45mm in length on the mounting surface.

w PLACE the Surface mounting plate on the

mounting surface, lining up the screw holes
on the mark. The Hunter Douglas logo on the
mounting plate should appear right side up and
be horizontal.

e ATTACH the Surface mounting plate to the

mounting surface using the screws provided.

Option A. If mounting the Surface onto drywall,

use a 3mm drill bit to drill pilot holes. Tap drywall
anchors into the pilot holes until the flange of the
anchor is flush with the drywall.

Option B. If you are mounting the Surface onto

wood, use a 3mm drill bit to drill the screw holes.

1A

ò

3A

ò

1B

ò

3B

ò

w

r

yt

r LINE UP the cut-outs on the Surface ring with the

notches on the mounting plate.

t INSERT the Surface ring around the attached

mounting plate and ROTATE it to the right until it
securely locks into place.

NOTE: If the texture of mounting surface
is uneven, insert the foam spacers into the
corresponding grooves on the back side of the
Surface ring before inserting the ring onto the
mounting plate.

y LINE UP the raised notches of the Surface remote

with the indentations in the Surface ring and

INSERT the Surface Remote until it is snug,

NOTE: The Hunter Douglas logo on the Surface

remote should appear right side up, be horizontal.

4

VIDEO INSTRUCTION

– 22 –

INSERTING THE REMOTE MODULE INTO THE PEBBLE®

Replacing batteries in the PowerView Pebble
Remote will not cause the loss of any shade
programming, including Groups and Favourites.
The PowerView Pebble Remote uses two
CR 2032 batteries.

q LINE UP the raised notches of the

PowerView remote module with the
indentations in the Pebble.

NOTE: The Hunter Douglas logo should be
right side up. It should rest just above the
recessed indentation on the inner ring of the
Pebble. This recessed indentation will be
used to remove the remote module from
the Pebble.

w INSERT the PowerView remote module by

gently PRESSING DOWN on the remote
module until it rests securely and snuggly in
the Pebble.

q w

– 23 –

4

VIDEO INSTRUCTION

– 24 –

PowerView App

Setup and Operation

– 25 –

GETTING STARTED WITH THE HUB

PowerView Hub and Repeater Components

Hub Back

PowerView Hub

Power Supply

PowerView Hub

Ehternet Cable

Repeater

USB Power Supply Cable

RS232

Plug allows connection

to Home Automation.

Repeater

Power Supply

Reset

Pressing the reset button

reboots the system.

Ethernet Port

Connects ethernet cable

to a router.

Power

Plug USB cable in to port

to power the Hub.

– 26 –

Test

Sends signal to

repeaters to test.

4

Data Erase

Press for 6 seconds to erase

all data stored on the Hub.

VIDEO INSTRUCTION

PAIRING A HUB TO A REMOTE NETWORK

If a PowerView™ Shade Network has already
been established using the PowerView Pebble
or Surface Remotes, then a PowerView Hub
must be paired to this network. This ensures
communication between it and the previously
programmed remotes and window coverings. A
Hub can only communicate via one PowerView
Shade Network. These instructions require the
use of a PowerView Pebble Remote.

TAP the PowerView icon to open the

q

PowerView App.

w TAP “Set Up New Hub”.

®

q

eTYPE a name for the Hub.
rTAP “Submit”.

NOTE: If you would prefer to enter a new
name for the Hub, TAP “Cancel”. Otherwise,
a new pop-up window will appear asking
you,“Have you already joined some or all of
your PowerView shades to a Group using
your Remote Control?”

TAP “Yes”.

t

NOTE: Once a selection is made, a new
pop-up image will automatically appear with
an image of the PowerView Pebble.

PRESS and HOLD (Stop) on the remote

y

until indicator lights begin to blink.

TAP “I’m ready” when you are ready to pair

u

the PowerView Pebble Remote and the Hub.
PRESS and RELEASE (Stop) on

i

the remote.

e

r

w

t

NOTE: Upon the release of
new pop-up appears that reads, “Success!
You’ve joined the existing PowerView
network.” This confirms that the Remote
and Hub have been paired to a single,
unified network.

(Stop), a

oTAP “Get Started”.

u

y

– 27 –

4

i

o

VIDEO INSTRUCTION

CREATING A NETWORK USING THE POWERVIEW™ APP

If a PowerView Shade Network has not been
previously established using the PowerView

®

Pebble
need to be created during the initial Hub set up
process.

q

w
e
r

NOTE: If you would prefer to enter a new

or Surface Remotes, a network will

TAP the PowerView icon to open the
PowerView App.

TAP “Set Up New Hub”.

TYPE a name for the Hub.

TAP “Submit”.

name for the Hub, TAP “Cancel”. Otherwise,
a new pop-up window will appear asking
you,“Have you already joined some or all of
your PowerView shades to a Group using
your Remote Control?”

q

TAP “No”.

t

NOTE: The Hub will automatically create

a new PowerView Shade Network. A new
pop-up window will appear that reads,
“Success! You’ve created a new PowerView
Network.

w

e

r

– 28 –

4

t

VIDEO INSTRUCTION

PAIRING A REMOTE TO A HUB NETWORK

A Hub previously paired to an existing remote
network or that had created its own network
during setup, can have additional Pebble
Surface remotes paired to it, even if the remotes
are introduced after the initial Hub setup. This
is especially beneficial when a PowerView™
customer using the PowerView App and a single
remote (Pebble or Surface) needs to replace the
remote with a new one. In this instance, it is
recommended that a newly introduced remote
be paired to the Hub to avoid having multiple
PowerView Shade Networks in use.

REMOVE the back cover on the remote

q

module.

Using a ballpoint pen, PRESS and HOLD the

w

recessed Reset button for 6 seconds.

®

or

q

e

w

NOTE: The Group Numbers (1-6) will flash
twice on the PRESS of the reset button
followed by three times at six seconds..

HOLD the Remote module within

e

approximately 12 inches of the Hub.

Complete Steps 4 and 5 at the same time.

PRESS and HOLD the(Stop) button on

r

the remote module.

PRESS the button labeled “P” on the back

t

of the Hub for approximately 3 seconds.

NOTE: The Group Numbers (1-6) will flash

to indicate that the remote module has been
networked to the Hub.

t

r

– 29 –

4

VIDEO INSTRUCTION

PAIRING A REPEATER TO A NETWORK: Using the Hub

Repeaters extend the range of the radio
frequency (RF) signal emitted by the PowerView

®

Pebble
PowerView Hub when used with the PowerView
App, for larger rooms or multiple room
applications. A Repeater comes packed with a
USB power source.

q

w

Remote, the PowerView Surface, or the

q

w

ASSEMBLE the Repeater Kit by

INSERTING the USB end of the PowerView
Repeater into the USB port of the USB
Power Supply.

PLUG the Repeater Kit into an electrical

outlet.

NOTE: A solid green light will illuminate on
the Repeater to indicate that it is receiving
power and ready to join a network.

PRESS and RELEASE the button labeled

e

“P” on the back of the Hub.

NOTE: The solid green light on the Repeater

will go out, indicating that it has been paired
to the Hub.

e

– 30 –

4

VIDEO INSTRUCTION

DISCOVER SHADES

From the Shades screen, TAP “Discover

q

Shades”. A progress indicator will appear
reporting the total number of shades as
they are discovered. Once complete, a
“Success!” popup will appear, showing the
total number of shades discovered.

NOTE: Discovery time may vary. If, during
the Discover Shades process, there are
concerns, you may tap “Done” at any time.
Then, if additional assistance is necessary,
tap “Troubleshooting”. If the “Success!”
popup reflects a total number of Discovered
shades that is fewer than the number of
actual shades installed, repeat the Discover
Shades process.

q

TAP “OK”.

w

Discovered shades will automatically

populate under the appropriate product type,
displaying shade type and design option.

NOTE: You can add shades to the Hub at any
time once shades have been powered and
installed.

To add shades at any time:

TAP “Discover Shades” on the Shades

e

screen.

w

e

– 31 –

4

VIDEO INSTRUCTION

EDIT SHADE INFORMATION

Shades will appear under each product type in the
order they were discovered and will not appear in
the order they were installed. You can identify and
modify the shades using the following steps.

From the Shades screen, TAP the image of

q

the shade you wish to edit. This will take you

to the Shade edit screen.

TAP the Jog Shade button to identify which

w

shade is being edited. The selected shade
will jog allowing the user to identify the shade
in the home that corresponds to the selected
shade in the app.

TAP “Edit” to edit shade name.

e

TYPE a shade name.

r

TAP “Save” to accept the change.

t

TAP < Shades to return to the Shades screen.

y

q

r

e

w

t

– 32 –

y

4

VIDEO INSTRUCTION

ASSIGN SHADE TO A NEW ROOM

Once the shade has been properly identified and
renamed, you can add the shade to a Room.

From the Shades screen, TAP the shade

q

image. The Shade edit screen will appear.

TAP + (Select a Room).

w

TAP + (Create Room).

e

TYPE the Room name.

r

TAP “Color Theme” and/or “Icon” to select

t

your preferred color theme and icon.

TAP “Save” to accept the changes.

y

TAP < Rooms to return to the Shade Edit

u

screen.

TAP < Rooms to return to the Shades

i

screen.

q

w

e

u

i

r

t

y

– 33 –

4

VIDEO INSTRUCTION

ASSIGN SHADE TO AN EXISTING ROOM

If a Room has already been created, you can
easily assign shades to it.

From the Shades screen, TAP the shade

q

image. The Shade edit screen will appear

TAP + (Select a Room).

w

TAP the appropriate Room icon.

e

The Room will now appear in the Shade
edit screen.

TAP < Shades to return to the Shade Edit

r

screen. A box outline will appear around

selected Scenes

TAP < Shades to return to the Shades

t

screen.

q

r

t

w

e

– 34 –

4

VIDEO INSTRUCTION

CREATE A ROOM

TAP the Rooms tab.

q

TAP “Edit”.

w

TAP + (Create Room).

e

TYPE a custom Room name.

r

NOTE: If the keyboard does not
automatically appear, you will need to TAP in
the “Name Your Room” field.

TAP “Color Theme” and/or “Icon” to select

t

your preferred color theme and icon.

TAP “Save” to accept the changes.

y

TAP < Rooms to return to the Rooms

u

screen.

(When Not Part of the Shade Edit Process)

q

w

TAP “Done”.

i

e

u

y

r

t

i

– 35 –

4

VIDEO INSTRUCTION

SHADE OPERATION IN A ROOM

Shades can be operated individually or by shade
type within a room.

TAP the Rooms tab

q

TAP your desired Room.

w

SELECT the shade you wish to operate

e

or “Select All” to move all shades of the
same shade type to the same position. If
you have multiple shade types, you will
need to operate them separately.

TAP and DRAG the shade slider(s) to the

r

desired position. Shade(s) will move to the
set position.

TAP < Rooms to return to the Rooms

t

screen.

t

w

q

e

r

– 36 –

4

VIDEO INSTRUCTION

DELETE A ROOM

TAP the Rooms tab.

q

TAP “Edit”.

w

TAP the “X” for the Room you wish to

e

delete.

TAP “Delete” to confirm.

r

TAP “Done” to return to main Rooms

t

screen.

q

w

e

– 37 –

4

r

t

VIDEO INSTRUCTION

CREATE A ROOM SCENE

TAP the Scenes tab.

q

TAP “Edit”.

w

TAP + (Create Scene) button under the

e

preferred Room.

TYPE a custom Scene name.

r

TAP “Color Theme” and/or “Icon” to

t

select your preferred color theme and icon.

TAP “Save”.

y

q

w

e

r

y

t

– 38 –

SELECT the shade type.

u

NOTE: If you have multiple shades types,
you will need to set them up separately.

From the list of shades within the Room

i

SELECT which shades to include or
“Select All” if all shades will be included

in the scene.

MOVE the slider to the desired position

o

for each shade or group of shades.

NOTE: The “Include in Scene” button will
automatically be turned on when a shade
is moved. To remove the shade from the
Scene, TAP the “Include in Scene” button to

turn off.

REPEAT for any additional shade types..

NOTE: If shades are already in the position

intended for the scene, select the shade
or group of shades to include in the scene
and choose “Use Current Position”. The
shades will jog to indicate they have been

set to this position.

a

i

u

o

s

TAP < Scenes when done.

a

TAP “Done” to accept the change.

s

– 39 –

4

VIDEO INSTRUCTION

CREATE A MULTIPLE ROOM SCENE

TAP the Scenes tab.

q

TAP “Edit”.

w

TAP + (Create) under Multiple Scenes.

e

NOTE: In order to create multiple room

scenes, first create scenes in at least two
different rooms.

TYPE a custom Scene name.

r

NOTE: If the keyboard does not

automatically appear, you will need to TAP
in the Name Your Scene field.

q

w

TAP “Color Theme” and/or “Icon” to

t

select your preferred color theme and icon.

TAP “Save”.

y

TAP the desired Scenes to include. A box

u

outline will appear around selected Scenes

TAP < Scenes to return to the Scene edit

i

screen..

TAP “Done” to accept changes.

o

i

e

r

t

y

u

– 40 –

4

o

VIDEO INSTRUCTION

SHADE OPERATION IN A SCENE

From the Scenes tab, TAP the Scene you

q

wish to operate. The shades will move to the
desired pre-set position.

q

– 41 –

4

VIDEO INSTRUCTION

SETTING UP AND USING SCHEDULES

For automated operation of Scenes, they must
be scheduled.

q

w

q TAP the Schedules tab.
w TAP “Options”.
e TAP “Add a Schedule”.
r TAP the desired Scene. A default

scheduling screen will appear for that
Scene.

NOTE: The “Enabled” indicator will appear
green to indicate that the Scheduling input
has been set up. Tap “Cancel” to abort
scheduling this Scene.

t TAP the desired days of the week that

the Scene will be active, or ALL.

NOTE: Selected days of the week will
appear highlighted.

y ROTATE the timer dial to the precise hour

and minute.

u TAP “Save” to accept.

e

r

u

NOTE: The Schedules screen will appear,
listing the day(s) and time(s) that this Scene
is scheduled.

t

y

– 42 –

4

VIDEO INSTRUCTION

SCHEDULING SCENES – SUNRISE/SUNSET

Location Services must be turned on in the
PowerView App Settings. Also, the PowerView App
must be allowed access to the device’s location.

q TAP the Schedules tab.
w TAP “Options”.
e TAP “Add a Schedule”.
r TAP the desired Scene. A default scheduling

screen will appear for that Scene.

NOTE: The “Enabled” indicator will appear
green to indicate that the Scheduling input has
been set up. Tap “Cancel” to abort scheduling
this Scene.

t TAP the desired days of the week that the

Scene will be active, or ALL.

q

e

w

NOTE: Selected days of the week will appear
highlighted.

y TAP either “Sunrise” or “Sunset”

NOTE: “Sunrise” or “Sunset”, depending on

selection, will appear highlighted. Tap “Cancel”
to abort scheduling this Scene.

u DRAG the slider bar as desired to specify the

precise moment Before or After “Sunset” or
“Sunrise” to activate the scene.

NOTE: If no selection is made, the default
timing of either the “Sunset” or “Sunrise” Scene
will remain as “At”. This means that the Scene
will activate at the precise moment of sunrise
or sunset according to the device’s location.

i TAP “Save” to accept.

NOTE: The Schedules screen will appear,
listing the day(s) and time(s) that this Scene is
scheduled.

r

i

t

y

u

– 43 –

4

VIDEO INSTRUCTION

ENABLING REMOTECONNECT

RemoteConnect allows a mobile device to
activate Scenes by remotely connecting to the
Hub via an Internet connection. The mobile
device must be in the home with the Hub during
the initial RemoteConnect setup. The mobile
device must also have established connectivity
to the same wireless router used to connect to
the Hub. RemoteConnect cannot be setup from
a remote location.

q

q TAP the PowerView App icon to open.

NOTE: The App will automatically open to
the Scenes screen by default unless this
is the first time that the mobile device will
access the home’s Hub. If it is the first time
that the device will access the home’s Hub,
TAP “CONNECT” once the App confirms that
the Hub has been found.

w TAP the “Menu” icon.
e TAP “Hub Info”.
r TAP the RemoteConnect on/off toggle to

enable RemoteConnect.

NOTE: Once RemoteConnect has been

enabled, an “Enter PIN” keypad pop-up will
appear.

t CREATE a PIN access number by TAPPING

the four numbers of your choice.

NOTE: When selecting a PIN, choose a
combination of numbers that can be easily
recalled.

w

w

e

r

– 44 –

t

y RE-ENTER the newly created PIN to verify.

NOTE: On the press of the fourth number,
the PIN is automatically verified for
authenticity. Once the PIN is matched, the
PIN pop-up simply closes.

u TAP “Done”.

i TAP anywhere outside of the Menu to

close the Menu.

y

u

i

– 45 –

4

VIDEO INSTRUCTION

USING REMOTECONNECT

For RemoteConnect to be used, the mobile
device must be connected to the Internet
either through a Wi-Fi or data connection.
RemoteConnect can only be used to activate
Scenes.

q TAP the PowerView App icon to open.
w TAP “RemoteConnect”.
e TAP the Hub location you wish to operate.

NOTE: The PowerView App will

automatically identify all the Hubs to which
this mobile device has access. Once a
selection is made the Scenes screen will
automatically appear. A RemoteConnect
symbol will appear next to the name of the
Hub to indicate that Remote Connect is in
use.

w

q

r TAP the desired Scene(s) to activate.

NOTE: When a Scene is initially selected,

a loading indicator will appear. Once
the Scene is successfully activated, a
checkmark will appear on that Scene.

e

r

– 46 –

4

VIDEO INSTRUCTION

USING REPEATERS WITH THE APP

Repeaters extend the range of the radio
frequency (RF) signal emitted by the PowerView

®

Pebble
PowerView Hub when used with the PowerView
App, for larger rooms or multiple room
applications. A Repeater comes packed with a
USB power source.

q ASSEMBLE the Repeater Kit by INSERTING

w PLUG the Repeater Kit into an

NOTE: A solid green light will illuminate on

Remote, the PowerView Surface, or the

the USB end of the PowerView Repeater into
the USB port of the USB Power Supply.

electrical outlet.

the Repeater to indicate that it is receiving
power and ready to join a network.

q

e

w

w

e TAP the PowerView App icon to open.
r TAP “Shades”.

t TAP “Discover Shades”.

NOTE: The solid green light will begin

to blink rapidly on the Repeater. This
indicates that the Repeater is exchanging
signals with the Hub. Once the green light
stops blinking and goes out, the Discover
Shades process is complete. A “Success”
message will appear in the App indicating
that the Repeater has successfully joined the
network.

r

t

– 47 –

4

VIDEO INSTRUCTION

BATTERY LIFE INDICATOR

As battery life diminishes, the PowerView App
will give visual indicators of battery status.
Battery status can be checked at any time.

q TAP “Shades”.
w TAP any shade’s image to check its

battery status.

NOTE: A low battery icon will be shown on

any shade’s image if that shade’s batteries
are low.

e TAP “Refresh battery level” to see current

battery status.

NOTE: A green battery icon indicates

sufficient battery status. A yellow battery
icon indicates low battery status. A red
battery icon indicates that it is time to
replace the shade’s batteries.

q

w

e

– 48 –

4

VIDEO INSTRUCTION

BACKING UP THE HUB

Backing up the Hub saves all Shades, Rooms,
Scenes, Schedules, and Hub information
(including current Scene Controller settings) as
a local file within the PowerView App on your
device.

q TAP the menu.
w TAP “Hub Info”.

q

e TAP “Hub Backups”.
e TAP “Add”.

w

e

– 49 –

4

r

VIDEO INSTRUCTION

EMAILING A HUB BACKUP

q TAP the menu.
w TAP “Hub Info”.
e TAP “Hub Backups”.
r TAP the desired Backup from the list of

backups.

t TAP “Email Backup”.

Note: Once the Email screen loads, the

backup file to be sent will load as an
attachment to the email.

y TAP in the “To:” Field to enter the email

address of the recipient.

u TAP in the “Cc/Bcc:” Field to enter the

email address for any copy recipient or

confidential recipient.

i TAP “Send”.

q

w

e

t

r

y

4

i

u

VIDEO INSTRUCTION

– 50 –

RESTORING A HUB BACKUP

q TAP the menu.
w TAP “Hub Info”.
e TAP “Hub Backups”.
r TAP the desired Backup from the list

of backups.

t TAP “Restore Backup”.
y TAP Restore Backup.

Note: Once a backup is restored, a

“Success” message will appear.

u TAP “Finish”.

q

w

e

r

4

t

y

VIDEO INSTRUCTION

u

– 51 –

PowerView

Scene Controller

– 52 –

ADDING A NEW SCENE CONTROLLER

q From the Scenes screen, TAP the menu.
w TAP “Scene Controllers”.
e TAP “Add a New Controller”.
r FOLLOW the series of on-screen

instructions for pairing a Scene Controller to
your PowerView Shade Network.

t Once a “Success!” message appears on

the Scene Controller and then the App, TAP
“Continue” on the App.

y TAP the “New Controller” text field to

NAME the Scene Controller, if desired.

u TAP “Finish”.

q

e

w

r

– 53 –

4

t

u

y

VIDEO INSTRUCTION

CONFIGURING SCENES IN A SCENE CONTROLLER

A Scene Controller does not create Scenes.
Scenes previously configured in the PowerView
App can be added to or removed from a Scene
Controller, as desired.

q

q From the Scenes screen, TAP the menu.
w TAP “Scene Controllers”.
e TAP the desired Scene Controller.
r TAP “Add” or “Remove” Scenes.
t TAP the desired Scenes that are available

in the Scene Controller..

NOTE: To deselect a Scene, simply TAP

its checkmark.

w

y TAP the (<) Back button once all desired

Scenes have been selected.

u SELECT the two Favourites Scenes as

desired by TAPPING the Heart icon for
that Scene.

NOTE: TAP the single Heart icon or the
double Hearts icon to designate a Scene as

one of the two Favourite Scenes options.
In the Controller Details menu screen,
the heart icon for a designated Favourite
Scene will correspond to the heart button
(single heart or double hearts) on the Scene
Controller itself. A Favourite Scene can
only have a single heart or double heart
designation, not both.

i In one motion, TAP, HOLD, and DRAG a

Scene in the Controller Details menu
screen to arrange it in the order it will
appear in the Scene Controller. Once a
Scene has been arranged in the desired
order, RELEASE.

y

e

r

t

i

– 54 –

u

o TAP “Update your Scene Controller to

save changes”.

a FOLLOW the series of on-screen

instructions to update the Scene Controller

to include new scene changes.

s TAP “OK”.

d TAP the (<) Back button.

f TAP “Done”.

o

a

s

d

f

– 55 –

4

VIDEO INSTRUCTION

OPERATING SCENES WITH THE SCENE CONTROLLER

q PRESS “Select” on the Scene Controller

to activate the Scene Controller.

w PRESS the < (Left) and > (Right) arrows

to scroll through the available Scenes.

e PRESS “Select” to operate the

desired Scene.

NOTE: Once a Scene has been selected
for operation, its name will blink on the
OLED menu screen to indicate that the
signal has been sent to the Hub.

q

e

r PRESS the 

operate the desired Favourite Scene.

NOTE: Once a Favourite has been

selected for operation, its name will
blink on the OLED menu screen to
indicate that the signal has been sent to
the Hub.



(Favourite) to

w

r

– 56 –

4

VIDEO INSTRUCTION

Troubleshooting and

Frequently Asked Questions

– 57 –

FREQUENTLY ASKED QUESTIONS

General

Q: Will my PowerView™ Pebble®Remote work right out of the box?
A: No, the PowerView Pebble Remote must be synced to a shade in order to operate.

Q: Can manual or PowerRise

system?

A: No retrofit program will be offered.

Q: Do I need a PowerView Pebble Remote or PowerView Surface Remote to operate my

window treatments?

A: A PowerView Pebble Remote or PowerView Surface Remote is highly recommended in addition to using

the PowerView App. These devices allow for alternate control for individual and groups of shades and are
artfully designed to complement any home décor.

Q: Do I need to run wires?
A: No wiring is necessary for products with PowerView Motorisation. LUXAFLEX

options including battery and plug-in power supplies to fit any application. LUXAFLEX
wired motorised shades for various applications.

Q: Can I wirelessly control my LUXAFLEX
A: With the addition of the PowerView Hub, LUXAFLEX

into a home automation system via RS-232 serial input or IP (Internet protocol).

Q: What are the available colors for the PowerView Pebble?
A: The PowerView Pebble is available in a variety of on-trend colors and finishes. Black Matte, Citron, Clear

Frost, Cobalt, Pewter Frost, Poppy and White.

®

shades and shadings be retrofitted or converted to the PowerView

®

offers a variety of power

®

also provides hard-

®

motorised shades from my home automation system?

®

PowerView window treatments can be integrated

Q: What are the available colors for the PowerView Surface?
A: The PowerView Surface is available in White Matte, Black Matte and Nickel Matte.

Q: How long can I expect the batteries to last for my battery-powered motorised window covering?
A: Battery life for PowerView motorised window treatments using the AA battery wand exceeds one year,

depending on shade size, configuration and usage. Rechargeable batteries are not recommended.

Hunter Douglasrecommends alkaline batteries for all products.

– 58 –

FREQUENTLY ASKED QUESTIONS

Networking

Q. What is a PowerView™ Shade Network?

A. PowerView is a proprietary wireless radio frequency (RF) communication language from Hunter Douglas.

Similar to the Wi-Fi network in your home, the PowerView Shade Network refers to a unique PowerView RF

ID that allows communication between all the PowerView devices that share this unique RF ID.

Q. What is pairing to a network?
A. Pairing refers to joining multiple PowerView remotes with each other or with the Hub to the same PowerView

Shade Network. It is recommended that all PowerView items (window coverings, remotes, repeaters, and
Hub) be paired to one, unied network so they all communicate using the same PowerView Shade Network
radio frequency (RF) ID.

Q. Why would all my PowerView items need to be on the same network?
A. A consequence of not having all PowerView items on the same network is that a PowerView Hub only

recognises one PowerView Shade Network. If a Hub is introduced after you have Grouped shades to
one or more remote devices (ex. Pebble

PowerView Shade Network, then the Hub will be unable to Discover or communicate with all the PowerView

items. By having one, unied Single Network ID, the PowerView Hub will be capable of Discovering and

communicating with all the PowerView items in your home that are on the network, even if you have
separate remotes used to operate different rooms of shades.

®

or Surface remotes) that have not been paired to the same

Q. When should I pair?
A. It is recommended that remotes be paired any time there are multiple PowerView remotes in a home.

Always pair all PowerView remotes to one, unied Single Network ID at the beginning of every PowerView
installation. This eliminates problems should the PowerView Hub be introduced later.

If an order comes with the multiple remotes AND a Hub, pair all remote devices first, then pair the Hub to

that Single Network ID.

Q. How is duplicating a remote and pairing multiple remotes different?
A. Duplicating takes all of one remote’s information (Groups, Favourite, and radio frequency PowerView Shade

Network ID) and copies that exact information onto another remote. This allows the user to have multiple,

interchangeable remotes to operate the same Groups of shades, regardless of which remote is used.
Pairing, on the other hand, does not copy a remote’s Groups or Favourite information to another remote.

Instead, pairing places multiple remotes on a unied PowerView Shade Network for the home.

PowerView Pebble Remote and PowerView Surface Remote

Q: Can I use my PowerView Pebble Remote or PowerView Surface Remote to operate my

PowerRise

A: The PowerView components use a different communication method from the previous Platinum

Technology platform and cannot be used to control older LUXAFLEX® products.

®

shades?

Q: Can I purchase additional PowerView Pebbles, Remotes or Scene Controllers?
A: Additional PowerView Pebble and Surface mounts can be ordered if desired. Remotes and Scene

Controllers cannot be ordered individually; they must be ordered either with a Pebble or Surface mount.

– 59 –

FREQUENTLY ASKED QUESTIONS

Q: What does the Favourite button on the PowerView™ Pebble® Remote do?
A: A Favourite position can be created and set for each of the six group buttons on the PowerView Pebble

Remote or PowerView Surface Remote. The Favourite button is a quick and easy way to send shades to a

specic, pre-set position.There is one Favourite position per shade that comes pre-set at 50%.

Q: How many shades can I control using the PowerView Pebble Remote or PowerView Surface

Remote?

A: A PowerView Remote can be used to operate six shades individually or hundreds of shades as a group,

as long as the shades can receive commands from the remote.

PowerView App

Q: What devices are compatible with the PowerView App?
A: The PowerView App is compatible on Android

version 8.0 and newer) mobile devices.

™

(running version 4.0 and newer) and Apple®(running

Q: Do I need an Internet connection to set up the PowerView App to control my window treatments?
A: No, an Internet connection is not necessary. A home router, however, is required to set up the PowerView

Hub and App.

Q: What is RemoteConnect?
A: RemoteConnect is a feature built into the PowerView App that allows users to control their window

treatments from outside of the home using data or a wi-fi connection. RemoteConnect must be first
enabled from within the home.

Q. Where/how do I get a PIN so that I can set up RemoteConnect?
A. When first setting up RemoteConnect on your mobile device, you will see this prompt, “Please enter your

PIN to verify”. Because you have not previously setup RemoteConnect on this device, there is no PIN
yet. Instead, all you need to do is to create a PIN of your choice. Enter the four numbers of your choice

and then re-enter them in sequence, when instructed. Use this PIN the next time you wish to access
RemoteConnect using your mobile device.

Q: What is a Room within the PowerView App?
A: A Room is aseries of shade types in a particular area. Once a shade has reported to the PowerView App,

it can be assigned to a room. Within a room, users can control individual shades or groups of the same
type of shade from product specific slider bars.

Q: What is a Scene within the PowerView App?
A: A Scene is a pre-programmed shade position setting created by the user to manage the natural light

within a Room. For example, a Scene called “Goodnight” can be created in which all of the shades in a
particular roommove to the closed position with a single button press.

Q: What is a Multiple Room Scene within the PowerView App?
A: A Multiple Room Scene is a Scene created by grouping individual Room Scenes into one. Triggering a

Multiple Room Scene causes several Scenes to activate at once.

– 60 –

FREQUENTLY ASKED QUESTIONS

Q: What is a Schedule within the PowerView App?
A: A Schedule is used to set a timed event or a series of timed events for Scenes and Multiple Room

Scenes.

Q: Will Schedules work even if my mobile device is not at home?
A: Yes, Schedules will continue to operate shades at the set time(s) of day even if the wireless device is not in

the home. All scheduling data is stored in the PowerView™ Hub.

Q: Do Schedules automatically change for Daylight Savings Time?
A: Yes, Schedules update automatically for Daylight Savings Time.

Q: Are there any service fees associated with App features?
A: Hunter Douglas does not charge any additional fees for App updates. For features that use your mobile

wireless network, check with your carrier for data rate charges that may apply.

Q: What WiFi routers work best with the PowerView Hub?
A: The PowerView Hub is designed to work with nearly all consumer-grade wi-fi routers. However, security

settings or special configurations may affect communication with the Hub.

PowerView Scene Controller

Q: What is the PowerView Scene Controller?
A: The PowerView Scene Controller works in conjunction with the PowerView Hub to quickly navigate and

activate a personalized list of Scenes (created in the PowerView App) directly from the hand-held Pebble
or wall-mounted Surface. PowerView Scene Controllers require a PowerView Hub.

Q: What do the Favourite buttons on the PowerView Scene Controller do?
A: The PowerView Scene Controller comes with two favourite buttons. Scenes can be assigned to each

favourite button for one press activation.

®

– 61 –

TROUBLESHOOTING

ISSUE

Some PowerView™ window treatments do not respond to commands from my PowerView

®

remote (ie., Pebble

Cause Solution

Remote, Surface Remote or a combination).

The window covering in
question does not have
power.

The window covering has
not yet been joined to a
Group(s) on the remote
device.

The correct Group button
is not selected.

The radio frequency signal
emitted by the remote
does not reach the window
covering.

1. CHECK all wires and cables for loose connections. VERIFY that correct
power supply is being used and is plugged in. REPLACE batteries if
needed, etc.

2. PRESS and RELEASE the Manual Control button on the headrail to
operate the window treatment.

1. Group the window treatment(s) to the remote device as desired.

Joining a Shade to a Group

1. Make sure that the correct Group button is backlit when pressed,
indicating that it has been selected.

2. OPERATE a Group of shades as desired.

Product Operation: Groups 1-6

1. Move remote to a different location in the room and try again.

2. ADD or MOVE a repeater closer to the window treatment(s) in question to
extend the range of the remote(s).

– 62 –

TROUBLESHOOTING

ISSUE

My PowerView™ App can only Discover window covering in one room, but not in any others.
I have remotes for all the rooms, and they operate the window covering in those rooms
correctly.

Cause Solution

The window covering in
question does not have
power.

The radio frequency signal
emitted by the Hub does
not reach the window
covering.

There is more than
one PowerView Shade
Network in the home.

1. CHECK all wires and cables for loose connections. VERIFY that correct
power supply is being used and is plugged in. REPLACE batteries if
needed, etc.

2. PRESS and RELEASE the Manual Control button on the headrail to
operate the shade.

2. ADD or MOVE a repeater closer to the window treatment(s) in question
and to the Hub to extend the range of the Hub.

2. Test the repeater(s) to verify it is receiving a signal from the PowerView
Hub. PRESS the “P” button on the back of the Hub for two seconds to
send a test signal to the added or repositioned repeater(s). The green
light on the repeater(s) should flash once when receiving/sending a
signal.

3. If the green light on the repeater does not flash when the Hub is emitting
a signal, the Hub’s signal still does not reach the repeater(s). RE-POSITION
the repeater(s) and Hub (if possible), as necessary, or pair the repeater(s)
to the same PowerView Shade Network as the Hub.

1. VERIFY that all PowerView components are paired to the same
PowerView Shade Network.

A. PLUG IN repeater(s) and the PRESS the Open button on the remote.

If the green light in the repeater flashes, the remote and repeater(s) are on the same
PowerView Shade Network.

If the green light in the repeater does not flash, this indicates that the

repeater is not paired to the same PowerView Shade Network as the remote.

2. REPEAT for all remotes.

B. PLUG IN repeater(s); OPEN the PowerView App; and TAP Discover

Shades in the Shades tab screen.

If the green light in the repeater flashes, the Hub and repeater(s) are on the same

PowerView Shade Network.

If the green light in the repeater does not flash, it indicates that the repeater is not paired to

the same PowerView Shade Network as the Hub.

3. Clear the programming on each of the window treatment(s) in question.
PRESS and HOLD the manual control button on the headrail for 12
seconds. The shade will jog once at 6 seconds then again at 12 seconds.

4. PAIR any remotes not currently networked with the Hub to the Hub.

Pairing a Remote to a Hub Network

5. GROUP the window treatments in question to the newly networked
remotes, as desired.

Joining a Shade to a Group

6. OPEN the App.

7. DISCOVER all the shade(s) in the App.

Discover Shades

– 63 –

TROUBLESHOOTING

ISSUE

I have a remote and a PowerView™ Hub. I was able to Discover my PowerView window
covering using the App, but now I cannot operate any window treatments from the App.

Cause Solution

The mobile device running
the PowerView App is
connected to the wrong
home Wi-Fi network.

The window covering in
question does not have
power.

There is more than one
PowerView Shade Network
in the home.

1. CLOSE OUT of the PowerView App.

2. CHECK the Hub’s and Wi-Fi router’s connections.

Make sure both have power and are properly connected to one another.

3. ACCESS the mobile device’s settings.

Ensure that the mobile device is connected to the same home Wi-Fi

network as the Hub.

4. In the App, CONNECT to the correct Hub.

1. RECONNECT power cords, change batteries, etc. as necessary. CHECK
all wires and cables for loose connections. VERIFY that correct power
supply is being used and is plugged in. REPLACE batteries if needed.

2. PRESS and RELEASE the Manual Control button on the headrail to
operate the shade, running it up or down.

1. VERIFY that all PowerView components are paired to the same PowerView
Shade Network.

A. PLUG IN repeater(s) and the PRESS the Open button on the remote.

If the green light in the repeater flashes, the remote and repeater(s) are on the same

PowerView Shade Network

If the green light in the repeater does not flash, this indicates that the repeater is not paired

to the same PowerView Shade Network as the remote.

2. REPEAT for all remotes.

B. PLUG IN repeater(s); OPEN the PowerView App; and TAP Discover

Shades in the Shades tab screen.

If the green light in the repeater flashes, the Hub and repeater(s) are on the same PowerView
Shade Network.

If the green light in the repeater does not flash, this indicates that the repeater is not paired

to the same PowerView Shade Network as the Hub.

3. Clear the programming on each of the window treatment(s) in question.
PRESS and HOLD the Manual Control button on the headrail for 12
seconds. The shade will jog once at six seconds then again at 12 seconds.

4. PAIR any remotes not currently networked with the Hub to the Hub.

Pairing a Remote to a Hub Network

5. GROUP the window treatments in question to the newly networked
remotes, as desired.

Joining a Shade to a Group

6. OPEN the App.

7. DISCOVER all the shade(s) in the App.

Discover Shades

– 64 –

TROUBLESHOOTING

ISSUE continued...

I have a remote and a PowerView™ Hub. I was able to Discover my PowerView window
treatments using the App, but now I cannot operate any window covering from the App.

Cause Solution

A 12-second reset has been
performed after window
coverings were Discovered
in the PowerView App,
erasing all programming
information at the window
treatment.

1. TAP Delete Shade in the Shade Edit screen in the PowerView App to
delete the window treatment(s) in question.

2. TAP Discover Shades to Discover the window treatment(s) in the
Shades tab.

Discover Shades

3. GROUP the window covering in question to the newly networked remotes,
as desired.

Joining a Shade to a Group

– 65 –

ISSUE

The batteries in my showroom Pebble

Cause Solution

®

Remote(s) don’t last long.

The remote is not
frequently used but it
is placed or located
in a location where it
is subject to frequent
movement (e.g., a
frequently accessed
drawer).

The remote is handled
frequently, daily.

The batteries are not dead,
but remote is in “Learning
Mode”.

1. Preserve battery life by keeping the remote in a location where it will not
be moved inadvertently. This will prevent the auto-wake feature from
turning the backlights on and draining the batteries.

1. Preserve battery life by disabling the auto-wake function by PRESSING
and HOLDING the Group 6 button on the remote for approximately six
seconds. The Group numbers (1-6) will blink once to indicate the auto­wake function has been disabled.

*To turn the auto-wake function back on:

1. PRESS and HOLD the Group 6 button for approximately six seconds. The
Group numbers (1-6) blink twice to indicate the accelerometer has been
turned back on.

In Learning Mode, only the Group buttons blink when the Open or Close
button is pressed.

1. To get out of Learning Mode, PAIR remote to another remote or Hub OR
PRESS the Reset button on the remote (behind the battery cover.)

– 66 –

Hunter Douglas Australia
338 Victoria Rd Rydalmere, NSW, 2116, Australia

PowerView has been certified as complying with ACMA’S regulatory requirements.