HunterDouglas Silhouette, UltraGlide 2 Click and Walk Away, UltraGlide Lifting Systems, Nantucket, EasyRise Installation Operation And Care

Installation • Operation • Care

™

Silhouette® and Nantucket

Window Shadings

EasyRise™, LiteRise®, UltraGlide® 2 Click and

Walk Away™, and UltraGlide Lifting Systems

CONTENTS

Getting Started:

Product View ............................................................................ 1

Tools and Fasteners Needed ...................................................... 2

Installation:

Installation Overview ................................................................. 3

Mount the Installation Brackets — Inside Mount ......................... 4

Mount the Installation Brackets — Outside Mount ...................... 5

Mount the Installation Brackets — EndMount ............................ 7

Attach the Back Cover (Optional for Inside or End Mounts) ........... 7

Install the Shading .................................................................... 8

Attach the Universal Cord Tensioner (UCT) for EasyRise

Final Adjustments...................................................................... 9

™

Only ...... 8

Operation:

Operate the Shading ............................................................... 12

Troubleshooting ...................................................................... 16

Care:

Removing the Shading............................................................. 19

Cleaning Procedures ............................................................... 19

Safety:

Warning ................................................................................. 21

Cord Loop Shadings ................................................................ 21

Questions?
Call the Hunter Douglas Customer Information Center at

1-888-501-8364.

© 2014 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas.

GETTING STARTED

Headrail

Headrail
End Cap

Cord Loop

Cord Loop

Installation

Bracket

Top Limit

Two-On-One Headrail Shading

Not Shown: LiteRise Two-On-One Headrail

Back/Dust

Hold-Down

Product View

Headrail

End Cap

Installation Bracket

Top Limits

EasyRise

Cover

(Optional)

Headrail

Cord Loop

and

Tensioner

Magnetic

Brackets

(Optional)

™

®

2 Click and Walk Away

UltraGlide

™

(Silhouette

®

LiteRise

Handle

Tassel

®

Only)

Not Shown: UltraGlide (Nantucket™ Only)

1

GETTING STARTED

Thank you for purchasing Hunter Douglas Silhouette® or Nantucket™ window shadings.
With proper installation, operation, and care, your new shadings will provide years of beauty
andperformance.

Please thoroughly review this instruction booklet before beginning the installation. If your
shading has a protective plastic cover on the fabric-covered headrail, keep the plastic in place
until the shading is installed.

Tools and Fasteners Needed

■ Flat blade and Phillips screwdriver

■ Level (laser level is recommended)

■ Measuring tape and pencil

■ Pliers

■ Power drill,

■ Scissors (heavy-duty)

In addition, you will need fasteners designed to work with your specific mounting surface(s).

■ #6 Hex Head Screws (Provided). Two 1

■ Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws long

enough for a secure attachment.

3

/32" drill bit, and a 1/4" hex driver

1

/2" screws are provided per installation bracket.

■ Speed Nuts and Screws (Provided). Extension brackets come with screws and speed nuts.

■ Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.

#6 x 11/2"

Hex Head Screw

(Provided)

Longer #6 Hex Head Screw

for Use with Spacer Blocks

(Not Provided)

Speed Nut
and Screw

(Provided with Each

Extension Bracket)

2

INSTALLATION

Installation

Molding

Installation Overview

■ Your order will include the correct number of installation brackets for your shading width, as

shown in the table below.

Panel Width Brackets Required

12" – 36" 2

1

/8" – 79" 3

36

1

/8" – 96" 4

Bracket

79

961/8" – 120" 5

■ Two-On-One Headrail Shadings. Two additional installation brackets are provided.

Mounting Types and Window Terminology

If the installation brackets are mounted correctly, the rest of the installation process follows very
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.

Head Jamb

Jamb Jamb

Collectively, the sill and

jambs are called the

“window casement.”

Sill

Inside Mount

Shading fits within

window opening.

■ Refer to the appropriate page below based on your order:

➤ Inside Mount — Page 4

➤ Outside Mount — Page 5

➤ End Mount — Page 7

Outside Mount

Shading mounts

outside window

opening.

3

INSTALLATION

To
Ta

Lever

Tab

Space Evenly

Mount the Installation Brackets — Inside Mount

■ Mark 2" – 3" from each jamb for bracket location.

➤ If more than two installation brackets came with your order, space additional bracket(s)

evenly between the two end brackets and mark their location. Mount into wood
whenever possible.

➤ Use pliers to break off the top tab of each installation bracket.

Save this tab once removed. It may be used as a shim, as described
later in these instructions.

p
b

Bottom

2" – 3"

Jamb Jamb

Space Evenly

Top limits should be equal

distance from the ends of headrail.

Space Evenly

2" – 3"

■ Two-On-One Headrail Shadings. Two additional installation brackets should be placed on

each side of the panel split.

Space Evenly2" – 3" 2" – 3"

Jamb Jamb

Panel Split

Space Evenly

Top Limits

■ Decide whether the front or back set of installation bracket holes works best in your

application. Mark the location of the screwholes.

➤ The depth required for fully recessed mounting will vary

2" – 3"

depending on the type of headrail and vane size. Refer to
the chart below for depth requirements.

Depth Chart for Bracket Placement

Headrail Type Minimum Fully Recessed

5

Classic 1" 3

Quartette® 4" 1" 33/4"

1

Note: Add
optional back cover is used for inside mounts.

/4" to the minimum depth dimensions if the

/16"

Minimum

Depth

See Chart

4

INSTALLATION

Headrail End Marks

■ Use a level to check that the mounting surface is level. Shim the brackets, if necessary (use

the top tab that was removed from the brackets).

3

■ Use a

■ Attach the installation brackets using the screws provided.

/32" drill bit to drill holes for the mounting screws.

Important: Use drywall anchors when mounting into drywall.

Important: Do not overtighten the screws. Check to ensure the lever can be moved

easily side to side. If the lever is not moving easily, loosen the screws

1

/8 of a turn

increments until it can be moved easily.

Important: The front edges of the installation brackets must be level and aligned to
eachother.

Proceed to “Attach the Back Cover (Optional for Inside or End Mounts)” on page 7,

or proceed to “Install the Shading” on page 8.

Mount the Installation Brackets — Outside Mount

■ Center the headrail over the window opening at the desired height. Use a pencil to lightly

mark each end of the headrail.

➤ Alternatively, measure the width of the headrail and use that width to mark the headrail

end points over the window opening.

2" – 3"

Window Opening

Space EvenlySpace Evenly

2" – 3"

■ Mark 2"– 3" from each end of theheadrail, for bracket location.

➤ If more than two installation brackets came with your order, space additional bracket(s)

evenly between the two end brackets and mark their location. Mount into studs
whenever possible.

■ Two-On-One Headrail Shadings. Two additional installation brackets should be placed on

each side of the panel split.

5

INSTALLATION

To
Ta

Lever

■ Use pliers to break off both top and bottom removable tabs from the

installation brackets.

■ Center each installation bracket on your marks and mark the location

of the screw holes.

p
b

CautIon: The rear of the spacer blocks/brackets must be flush against
a flat mounting surface. Do not mount brackets oncurved molding.

1

➤ A minimum 1

/8" flat vertical height is required to mount the installation brackets.

➤ The top of the installation brackets should be at the desired height of the shading. The

brackets should be level and aligned.

■ Use a 3/32" drill bit to drill holes for the mounting screws.

Important: Use drywall anchors when mounting into drywall.

■ Attach the installation brackets using the screws provided.

Important: The front edges of the installation
brackets must be level and aligned to eachother.

Additional Clearance

■ If using 1/4" or 1/2" spacer blocks, attach

1

"

2

/

1

Maximum

the spacer block(s) and installation bracket
to a flat vertical mounting surface with
#6screws long enough for asecure

Spacer
Blocks

installation.

Important: The maximum spacer block

1

allowance is 1

/2".

Bottom

Tab

Speed Nuts

■ If using extension brackets, attach each extension

bracket to a flat vertical mounting surface.

Extension

Bracket

➤ Attach an installation bracket to the underside of

each extension bracket using the provided screws
and speed nuts.

Proceed to “Install the Shading” on page 8.

6

INSTALLATION

Extension

Minimum

Remove
T

Bracket

Mount the Installation Brackets — EndMount

End mount the headrail when conventional mounting techniques will not work — for example, in
an arched window opening.

■ Mount the extension brackets on a surface at least

1

/4" wide.

1

1

➤ Add

/4" to the minimum depth if using the optional

Bracket

back cover.

1

/4"

■ Attach the installation brackets to the extension brackets

using the provided screws and speed nuts.

1

Depth

WarnInG: To end mount shadings into a surface other than a secure wall stud, use
medium to heavy-duty wall anchors (not provided) matched to the wall thickness. Failure to
mount the brackets securely may result in injury or property damage.

Proceed to “Attach the Back Cover (Optional for Inside or End Mounts)” below,

or proceed to “Install the Shading” on page 8.

Attach the Back Cover (Optional for Inside or End Mounts)

■ If using the back cover, use heavy-duty scissors to cut off

the top tabs on the back cover brackets and both top and
bottom tabs on the installation brackets.

op Tab

■ Snap the prongs on the back cover brackets into the holes

on the back of the installation brackets.

■ After bracket installation, install the cover into the back

cover brackets, as shown. If necessary, trim the back cover
with scissors to the desired width.

Proceed to “Install the Shading” on page 8.

Installation

Bracket

Back

Cover

Back

Cover

7

INSTALLATION

Lever

Screw

Hole

Indicator

Line

Install the Shading

■ Peel back the protective

covering from the top of the
fabric-covered headrail. Leave
the rest of the protective

Installation

Bracket

covering on the front of the
headrail.

■ Position the shading so that the front faces you.

■ Slide the headrail into the installation brackets so the edge of the headrail is between the

lever and the bracket, asshown.

■ Firmly push the headrail into each bracket until it clicks and the lever snaps to the right side

of the bracket.

Important: Carefully pull on the headrail at each bracket to ensure it is installedsecurely.

■ Completely remove the protective covering from the fabric covered headrail.

Attach the Universal Cord Tensioner (UCT) for EasyRise

Important: Before you proceed, you must first slide the cord tensioner to the
bottom of the cordloop.

Headrail

Slide the Headrail

Between the Lever

and the Bracket.

™

Only

■ Insert a small screwdriver, punch, or awl through the

screw hole at the bottom of the cord tensioner.

■ Move the screw hole down to the indicator line to

release the safety mechanism.

■ Slide the cord tensioner down to the bottom of the

cordloop.

■ Attach the cord tensioner according to the

instructions provided with the Universal Cord
Tensioner Installation Kit.

WarnInG: It is imperative that the cord tensioner be properly secured to
the wall or window frame to reduce children’s access to the cord loop.
Young children can strangle in cord loops. They can also wrap cords around
their necks and strangle.

CautIon: The shade will not operate properly unless the cord tensioner
is secured. A Universal Cord Tensioner Installation Kit has been included
with your shading. Follow the instructions in the kit to correctly secure the
cordtensioner.

8

Final Adjustments

assel

INSTALLATION

Adjust the Cord Length for UltraGlide® 2 Click and Walk Away™ (Silhouette® )
and UltraGlide (Nantucket

Adjusting the tassel to eye level will decrease the amount of pulls needed to raise and lower
theshading. This will also enhance child safety.

To Shorten the Tassel Cord

■ Grasp both parts of the tassel (the colored cover and

the frosted body).

■ Squeeze the tassel cover with your thumb and forefinger

(at the “S” of the HunterDouglas logo).

■ Separate and slide the tassel cover from

the tassel body.

■ Pull out the knotted end of the tasselcord.

■ Retie the cord at the desired shorter length, using a

double knot.

■ Trim the tassel cord.

■ Pull the trimmed knot up inside the tassel.

■ Squeeze the sides of the tassel cover together while sliding it back onto the tassel body.

Important: After reassembling, be sure there are no gaps between the two components.
Check that they do not pull apart easily. The tassel cover should be securely seated into the
tassel body.

™

) Only

Tassel

Cover

Tassel

Body

T

Cord

9

INSTALLATION

Bottom

Outside Mount

Inside Mount

screw and sliding

Attach the Magnetic Hold-Down Brackets (Optional)

■ Lower the shading, keeping the vanes closed.

■ Place the magnetic hold-down bracket onto the bottom rail just inside

the end cap, oriented as shown.

■ Hold the bracket while opening and closing the vanes (it may be

necessary to have someone assist you). Adjust the bracket to the best
overall position.

■ Mark the screw location using the mounting options shown below.

Rail

Hold-Down

Bracket

➤ The screw should be placed in the middle of the channel. This will

allow for adjustment.

Preferred Alternate

■ Drill the screw holes using a

■ Attach the hold-down brackets to the mounting surface using

■ If necessary, adjust bracket height by loosening the screw and

10

Preferred Alternate

3

/32" drill bit.

Important: Use drywall anchors when mounting into drywall.

the screws provided.

sliding the bracket up or down.

Adjust bracket

height by

loosening the

the bracket up or

down.

INSTALLATION

Overhead View

Attach the Dust Cover (Optional for Outside Mounts and End Mounts)

The dust cover is used to protect the top of the headrail from exposure on outside mounted
shadings.

■ Cut the dust cover to desired width.

■ Remove the paper backing on one side of the hook and loop

fastener dots.

■ Apply the dots to the installation brackets on each end of theshading.

No Dust Cover

Dots

■ Remove the remaining paper backing from the dots.

■ Center the dust cover over the top of the shading, above the dots.

■ Press the dust cover down onto the dots.

Dust Cover Installed

Remove

Paper

Backing

Install the Pull Tassel (Optional for LiteRise® Only)

■ Rotate the bottom rail so that you can see the underside of

thehandle.

■ Push the pull cord loop through the hole at the back of

thehandle.

■ Thread the pull tassel through theloop.

■ Pull the tassel to secure.

11

OPERATION

Front Side of Shading

and Bracket

Operate the Shading

To Lower and Open the Vanes of the Shading

EasyRise™ Shadings

To Lower the Shading and
Openthe Vanes

■ Pull the rear cord of the

cord loop down to lower
the shading.

■ With the shading fully

lowered, continue to pull the
rear cord to tilt the bottom rail
and open the vanes.

■ If the cord tensioner moves

up the cord, you have not
secured it to the wall or
window frame. You must do
so for the shading to operate
properly.

To Close the Vanes and Raise theShading

■ Pull the front cord of the cord loop down to close

the vanes and raise the shading.

Cord

Tensioner

To Close Vanes and

Raise the Shading

■ If the cord tensioner moves up the cord, you have

not secured it to the wall or window frame. You
must do so for the shading to operate properly.

Important: If the shading raises or lowers
unevenly, the fabric rubs against one end of
the headrail, or the bottom rail is uneven when
fully raised, the bottom rail weight needs to be
adjusted. See “Adjusting the Bottom Rail Weight”
on page 17.

12

Cord

Tensioner

and Bracket

Front Side of Shading

UltraGlide® 2 Click and Walk AwayTM Shadings (Silhouette® Only)

and Open

Pulling to

Vanes and

To Lower the Shading and Open the Vanes

■ Pull the cord toward the center of the

shading. Listen for a “click” and then
release the cord.

■ The vanes automatically open once

the shading is completely lowered.

■ The shading can be stopped at any

point while lowering by slightly
tugging the cord straight down.

To Tilt the Vanes and Raise the Shading

■ Pull the cord straight down with long strokes.

■ With each stroke the shading partially

raises.

Lower

Vanes by

Center

OPERATION

■ Allow the cord to retract completely into

the headrail after each downward stroke.

■ Use multiple strokes until the shading

reaches the desired position.

■ The shading can be stopped at any point

while raising.

Tilt

Raise by

Pulling

Straight

Down

13

OPERATION

UltraGlide® Shadings (NantucketTM Only)

To Lower the Shading and Open the Vanes

■ Pull the cord down toward the center of the

shading with long strokes.

■ Allow the cord to retract completely into the

headrail after each downward stroke.

■ Continue until the shading is fully lowered

and the vanes are open.

■ The shading can be stopped at any point

whilelowering by moving the cord back
toward the vertical position.

To Tilt the Vanes and Raise the Shading

■ Pull the cord straight down or

down and slightly out with long
strokes.

Lower
and Open
Vanes by

Pulling to

Center

■ With each stroke the shading

partially raises.

■ Allow the cord to retract

completely into the headrail
after each downward stroke.

■ Use multiple strokes until the

shading reaches the desired
position.

■ The shading can be stopped at any point

while raising.

14

Tilt

Vanes and

Raise by

Pulling

Straight

Down or

Down and

Slightly Out

or

LiteRise® Shadings

To Lower

■ Slowly and steadily pull down on the

bottom rail handle to lower.

To Open

■ With your thumb on the front of the

handle and fingers on the back, gently
pull the back of handle down and away
from the shading to open the vanes.

➤ Use the handle to tilt the vanes to the

desired open/closed position.

OPERATION

To Raise

■ Push down on the front of the handle to

close the vanes. Then slowly and steadily
push up on the handle to raise.

15

OPERATION

Troubleshooting

Problem Vanes do not align on side-by-side shadings.

1

Solution Vane alignment is only guaranteed within

the same time, at the same height, with the same color and fabric, and when
specified on the order form.

Check that the windows are square and the sameheight.

Problem The shading is hard to raise or lower, or will not raise or lower.

Solution Shadings cannot be forced into tight inside mount window openings. If an

inside mount, check that the shading is installed correctly. Make sure there is
clearance between the ends of the shading and the window casement.

®

For LiteRise

Only: If the vanes are open, be sure to close the vanes first by

pressing down on the front of the handle. If necessary, pull the shading away
from the window to fully close. Once the vanes are closed you can raise the
shading.

™

For EasyRise

Only: Check that the universal cord tensioner is mounted

correctly.

■ Pull down on the spring to relieve tension and pull the universal cord

tensioner to the bottom of the cord loop. Properly mount the cord tensioner.
See the Universal Cord Tensioner Installation Instructions included with
yourshading.

/4" when shadings are ordered at

Check that the installation brackets are level. Shim to level, if necessary.

Problem Two-On-One Headrail Shadings Only: The center gap is not even from the

top to the bottom of the shading, interfering with the function of theshading.

Solution Ensure the entire length of the headrail is straight and level. If the center portion

of the headrail is higher than the ends, the center gap will close together. If the
center portion of the headrail is lower than the ends, the center gap increases.
If necessary, adjust the height of each bracket by moving it within the screw
slots or by using shims.

Problem The shading will not snap into the installation brackets.

Solution Check that the installation brackets are aligned andlevel.

Check that the locking tab on the installation bracket slides over the headrail.

16

OPERATION

Fabric Roll

Problem The shading raises or lowers unevenly or the bottom rail is uneven when

fully raised.

Solution Check that the window is square by measuring the diagonals.

Check that the installation brackets are level. Shim to level, ifnecessary.

®

Adjust the bottom rail weight (not applicable for LiteRise

For LiteRise Only: Keep the bottom rail level while raising the shading. Side­to-side movement while raising may cause the fabric to skew.

Problem The shading raises or lowers unevenly, the fabric rubs against one end of

the headrail, or the bottom rail is uneven when fullyraised.

Solution Check that the installation brackets are level. Shim to level, ifnecessary.

Adjust the bottom rail weight (not applicable for LiteRise shadings). See below.

Adjusting the Bottom Rail Weight

■ To release the weight clip, insert a flat blade screwdriver into the weight clip

and turn clockwise.

Weight

Clip

Weight

shadings). See below.

Weight

Clip

■ Move the weight in 1" increments toward the side

where the fabric isgathering.

■ Secure the weight clips in position by turning them

counterclockwise after making the adjustment.

■ Test and, if necessary, adjust again.

Move Weight

™

Problem EasyRise

Shadings Only: The universal cord tensioner has climbed to the

headrail.

Solution Pull down on the spring to relieve tension and pull the universal cord tensioner

to the bottom of the cord loop. Properly mount the cord tensioner. See the
Universal Cord Tensioner Installation Instructions included with your shading.

17

OPERATION

Cord Connector

Problem EasyRise Shadings Only: The universal cord tensioner grabs onto the cord

upon operation.

Solution

Problem. LiteRise

Solution With your thumb on the front of the handle and fingers on the back, gently pull

Problem UltraGlide

Solution To Reattach the Tassel Cord:

Check that the universal cord tensioner is mounted properly. Reinstall, if
necessary.

®

Shadings Only: Vanes will not open.

the back of handle down and away from the shading to open. The shading must
be fully lowered to tilt itopen.

®

2 Click and Walk Away™ and UltraGlide Shadings Only: The

tassel cord and lower cord connector have detached from the upper cord
connector.

■ Hook one side of the lower cord connector

to the upper cordconnector.

Upper Cord

Connector

■ Rotate the lower cord connector until it

snaps intoplace.

■ Twirl the tassel cord to pull any stray

Lower Cord

Connector

cord fibers out of the junction of the cord
connector halves. Stray fibers in the junction
may cause the connector to come apart.

Tassel Cord

(Attached to

the Lower

)

18

Removing the Shading

Move the lever to the left

Top View

■ Move each lever of the installation brackets to the left to release

the shading.

➤ A flat blade screwdriver can be used to move the lever.

CARE

CautIon: Be very careful not to tear or damage any of

to release the shading.

thefabric.

➤ If the lever is inaccessible

Installation Bracket

or inoperable, lower the
shading until you can see
the underside of the bracket.
Carefully reach a small flat

Underside of

Bracket

Tab

End Cap

blade screwdriver behind the
shading to the tab on bottom
of the bracket between the
screw holes.

➤ Push the tab away from

the shading and pull the
headrail to release it from
the bracket.

■ Carefully pull the shading to remove it from the brackets.

Cleaning Procedures

Silhouette® and Nantucket™ window shadings are made of 100% polyester, which means they
are inherently durable and resilient. However, care must be taken to avoid wrinkling the fabric,
particularly where the vanes meet the facings.

The Palette® Fabric-Covered Headrail

Spot-clean the headrail using a sponge or delicate cloth, cool distilled water and a mild soap
solution; handle with care as you would any fine fabric.

Dusting

Regular light dusting with a feather duster is all the cleaning that is needed in most
circumstances.

Vacuuming

Use a low suction, hand-held vacuum for more thorough dust removal.

19

CARE

Forced Air

Blow away dirt and debris between the vanes using clean compressed air.

Spot-Cleaning

Do not spot-clean anything other than the Palette® Fabric-Covered Headrail on Silhouette® or
Nantucket

™

window shadings.

Ultrasonic Cleaning

Silhouette and Nantucket window shadings can be ultrasonically cleaned by a professional,

with the exception of Boardwalk

®

The Alustra

Collection (excluding French Linen), The Matisse Collection®, The

Matisse Collection Bon Soir, Trés Vue

■ Specify that a mild detergent solution be used.

■ Never immerse the headrail in the solution.

■ Dry the shading completely in the lowered position.

™

, Bon Soir™, Chateau™, East Bay™, Misty Harbor™,

™

, and Sun Porch™ fabrics.

Injection/Extraction

Silhouette and Nantucket window shadings can be professionally cleaned using the injection/
extraction method.

™

■ Use only the dry method of injection/extraction for Bon Soir, Brio

Bon Soir, Misty Harbor, and The Matisse Collection Bon Soir.

Bon Soir, French Linen

■ Never immerse the headrail in the solution.

Electrostatic Cleaning

Do not use electrostatic cleaning wipes on any Silhouette or Nantucket window
shadings.

A Note About Hardware for The Alustra® Collection

Gold Radiance™, Silver Reflection™, Bronze Shimmer™, and Champagne Shine™ hardware
finishes can be spot-cleaned with luke warm water and a gentle soap. Do not use alcohol, baby
wipes or alkaline cleansers. These may stain or destroy the finish.

A Note About Silhouette and Nantucket Fabrics

As with all textiles, Silhouette and Nantucket fabrics are subject to some variations. Slight
wrinkling, puckering, or bowing is inherent to this textile product and should be considered
normal, acceptable quality. These characteristics are not usually visible from the front or rear
butmay be visible from a sideangle.

Precautions should be taken to reduce exposure to harsh environmental elements, such as
salt air. Continuous exposure through open windows and doors will accelerate the fabric
deterioration.

20

CHILD SAFETY

WARNING

For more safety information call 1-888-501-8364
in the U.S. or 1-866-662-0666 in Canada.

■ Young children can STRANGLE in cord loops. They can also wrap cords around

their necks and STRANGLE.

■ Always keep cords out of the reach of children.

■ Move cribs, playpens and other furniture away from cords. Children can climb

furniture to get to cords.

Cord Loop Shadings

■ Attach the cord tensioner on the cord loop to the wall or window

casement. See Attach the Universal Cord Tensioner (UCT) on
page8. This can prevent children from pulling cord loops around
their necks.

■ Hunter Douglas provides a cord tensioner installation kit with

instructions for attaching the cord tensioner. For the shading to
operate properly, the cord tensioner must be correctly mounted
andsecured.

■ Fasteners provided in this kit may not be appropriate for all

mounting surfaces. Use appropriate anchors for the mounting
surface conditions.

■ Only Hunter Douglas supplied cord tensioners and hardware

should be used. Replacement parts may be obtained by
contacting the Hunter Douglas Customer Information Center at
1-888-501-8364.

21

The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying
experience when selecting, purchasing and living with your window fashion produc ts. If you are not thoroughly
satisfied, simply contact Hunter Douglas at [phone] or visit hunterdouglas.com. In support of this policy
of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.

COVERED

BY A LIFETIME LIMITED WA RRANTY

• Hunter Douglas window fashion products are
covered for defects in materials, workmanship
or failure to operate for as long as the original
retail purchaser owns the product (unless shorter
periods are provided below).

• All internal mechanisms.

• Components and brackets.

• Fabric delamination.

• Operational cords for a full 7 years from the

date of purchase.

• Repairs and/or replacements will be made with
like or similar parts or products.

• Hunter Douglas motorization components are
covered for 5 years from the date of purchase.

• Any conditions caused by normal wear and tear.

• Abuse, accidents, misuse or alterations to the

• Exposure to the elements (sun damage, wind,

• Failure to follow our instructions with respect

• Shipping charges, cost of removal and reinstallation.

NOT COVERED

BY A LIFETIME LIMITED WA RRANTY

product.

water/moisture) and discoloration or fading
over time.

to measurement, proper installation, cleaning
or maintenance.

Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the

window fashion product or components found to be defective.

TO OBTA IN WARRANTY SERV ICE

1. Contact your original dealer (place of purchase) for warranty assistance.

2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to service locations.

3. Contact Hunter Douglas at [phone] for technical suppor t, certain parts free of charge, for assistance in obtaining
warranty service or for further explanation of our warranty.

NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental

or consequential damages or for any other indirect damage, loss, cost or expense. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights which vary from state to state.

Different warranty periods and terms apply for commercial products and applications.

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