Humber Voicemail Quick Reference Manual

Message Waiting Indicator – With red light strip which lights up

Information Technology Services

416.675.6622 X8888 | https://its.humber.ca This document is available in an alternate format upon request.

Voicemail

Logging In

Key Sequences

Messages Button –

Quick Reference Guide

to indicate an incoming call (flashing) or a new voicemail (solid).

Dials the voicemail
system.

Main Menu

Hear new messages 1
Send a message 2
Review saved messages 3 1
Change setup options 4
Change greetings 4 1
Turn alternate greeting on or off 4 1 2
Change message notification 4 2 1
Change recorded name 4 3 2

After Recording a Message

Send message #
Add name 9 1
Mark message urgent and send 1 #
Request a return receipt and send 2 #
Mark message private and send 3 #
Set future delivery 4
Review recording 5
Re-record 6
Add to the message 7

While Listening to a Message

Rewind 1
Play previous message 1 4
Play next message 1 6
Pause or resume 2
Fast-forward 3
Fast-forward to end 3 3
Forward message 3 3 6
Delete message 3 3 7
Reply 3 3 8
Slow playback 4
Play message properties 5
Fast playback 6
Skip message, save as is #
Skip message, save as new # #
Cancel or back up *
Help 0

While Recording a Message,
Name or Greeting

End a recording #
Pause or Resume 8

Access Unified Messaging by Phone

• Press the Messages button on your phone.

• Enter your voicemail PIN and press #.

If you are working from another internal phone:

• Dial 5100

• Press * to interrupt the initial greeting and start the

messages prompt.

• Enter your mailbox ID when prompted and press #.

• Enter your voicemail PIN and press #.

If you are working from off campus:

• Dial 416.673.6711

• Enter your mailbox ID when prompted and press #.

• Enter your voicemail PIN and press #.

After Listening to a Message

Skip back 1
Play previous message 1 4
Play next message 1 6
Replay message 4
Play message properties 5
Forward message 6
Delete 7
Reply 8
Reply to all 8 2
Save as is #
Save or restore as new # #
Cancel or back up *
Help 0

Setting Up Your Mailbox

Voicemail Etiquette

• Press the Messages button on your phone.

REV: 2015-07-02

• When prompted, enter the def ault vo icemail PIN.

• Follow the prompts to record your name, greeting, change your

voicemail PIN and to choose whether or not to be listed in
directory assistance.

• Your voicemail PIN must be a minimum of 6 digits AND not be
the same as the previous 3 stored passwords.

Unified Messaging

Unity Connection Email Notifications

New voicemail messages are also sent directly to your Outlook inbox.
From here, you can listen to, delete and manage your voice
messages.

• Record a greeting to add a personal touch.
A well-formed outgoing message includes:

 your name
 title
 school or department
 office hours (if applicable)
 when the caller can expect a reply

• Check your voicemail messages regularly.

• When you leave for the day or are away

from your desk during the day, forward calls
to your voicemail as a courtesy to callers.

• Record an “Out of Office” greeting if you wi ll
be unavailable for an extended period of
time (vacation, illness, different hours
temporarily).

Include the dates/times you are unavailable.
Provide your callers with an alternate

contact name/number in your absence.

• Reply, forward or delete messages
immediately. Keep your mailbox clean!

Jabber Voicemail Not if icat io ns

The voice messages tab lets you access, play and manage your
voice messages. Right-click voice messages to delete or call back.

Voicemail Polic y

• Messages can be up to 3 minutes in length.

• Voicemail inboxes can hold up to 100

minutes of messages.

• Unread messages will stay in your mailbox
until deleted.

• Unread messages that are deleted
are retained for an additional 15 days before
being permanently deleted.