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troubleshooting guide
WholeBody
RECLINE MASSAGE SWIVEL!
5.1
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May 12, 2015
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Getting Started
WholeBody 5.1 Troubleshooting
This Troubleshooting Guide walks you step-by-step through the
diagnosis of WholeBody 5.1 customer issues. It is important to follow
these steps carefully, to ensure that the problem is diagnosed
correctly, and therefore the appropriate repair action is taken.
1. Turn the power switch on the back of the chair to Off, wait
approximately five seconds, then turn it back On.
2. Wait 30 seconds while a system check is performed, then verify
that the problem still exists.
3. If the problem still exists, choose from the following issues:
To Troubleshoot This
Issue:
There is no movement
on the chair when I
power it on
My remote control is
not working
My chair is not
massaging properly
My foot and calf
massager is not
working
Do The Following:
The backrest massage mechanism and the
foot and calf massager paddles should move
when you power on the chair. If they do not,
"Power" on page 2.
see
See
"Remote" on page 3.
If the Stretch, Flex, Tone, or Glide massage is
not working properly, replace the massage
mechanism.
See "Foot and Calf Massager" on page 3.
WholeBody 5.1 Troubleshooting Guide 1
Page 5
IMPORTANT
To Troubleshoot This
Issue:
My chair won’t
recline/incline
Do The Following:
Make sure you are pressing and holding the
recline or incline button for at least five
seconds; it can take several seconds to
activate the actuator.
If this does not help, replace the chair.
Power
My chair won’t swivel
or the pedestal is
broken.
Replace the chair.
Step 1: Check the power cord.
Verify that the power cord connection to the power panel is secure, and
that the cord is not damaged. If the power cord is damaged, replace the
backrest cover.
Be sure to note the serial number on the back of the backrest
cover. Once the backrest cover is replaced, the chair will no
longer contain the serial number.
Step 2: Check the wall outlet.
Plug a different device into the AC outlet into which the chair is plugged.
If the device does not work (is not receiving power), the AC outlet is
most likely not working. Plug the chair into a different AC outlet to verify
that it receives power.
Step 3: If the chair is still not receiving power, replace the
Main PCB.
A recent electrical surge may have damaged the main circuit board.
Replace the main PCB.
2 WholeBody 5.1 Troubleshooting Guide
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Remote
If one or more remote control LEDs do not light when you
push the corresponding button, but the function the button
controls works properly:
The remote control is not working properly. Verify that the remote control
cable connection to the backrest cover is secure. If that does not solve
the problem, replace the remote.
If the remote control LED lights but the function it controls
is not working properly:
The problem is most likely in the function controlled by the remote, not
in the remote itself. If the function that is not working is in the backrest,
replace the massage mechanism. If the function that is not working is in
the foot and calf massager, replace the foot and calf massager.
Foot and Calf Massager
If the foot and calf massager hesitates when changing
directions:
This is due to the gears shifting, and is perfectly normal.
If the foot and calf massager will not deploy or retract:
Replace the footrest actuator.
If the foot and calf massager massages only on one side:
Replace the foot and calf massager.
If when you press the foot and calf massager button on the
remote control the foot and calf massager paddles do not
move and all foot and calf massager LEDs are all flashing:
Replace the foot and calf massager.
WholeBody 5.1 Troubleshooting Guide 3
Page 7
Human Touch, LLC
3030 Walnut Ave.
Long Beach, CA 90807
humantouch.com
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