Human Touch HT-7120 User Manual
©2012 Human Touch, LLC. All rights reserved.
June 26, 2012
Please forward any questions or comments regarding this Troubleshooting Guide to
documentation@humantouch.com.
Getting Started
HT-7120 Troubleshooting
This Troubleshooting Guide walks you step-by-step through the
diagnosis of HT-7120 customer problems. It is important to follow
these steps carefully, to ensure that the problem is diagnosed
correctly, and therefore the appropriate repair action is taken.
1. Turn the power switch on the back of the chair to Off, wait
approximately five seconds, then turn it back On.
2. Wait 30 seconds while a system check is performed, then verify
that the problem still exists.
3. If the problem still exists, choose from the following issues:
To Troubleshoot This
Issue
There is no movement
on the chair when I
power it on
Do the following:
The backrest massage mechanism and the foot
and calf massager paddles should move when
you power on the chair. If they do not, see
"Power" on page 3.
See
My remote control is
not working properly
My backrest is not
massaging properly
My Stretch function is
not working
My Heat function is
not working
"Remote" on page 4.
If the Kneading, Percussion, Compression or
Rolling functions are not working, replace the
backrest.
Make sure you are pressing and holding the
Stretch button until the chair beeps twice (it
takes several seconds for the chair to prepare
for the Stretch function).
See
"Heat" on page 4.
HT-7120 Troubleshooting Guide 1
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