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Thuraya IP Voyager
Installation Manual
24 pgs2.61 Mb0
User Manual
49 pgs1.31 Mb0

Hughes Thuraya IP Voyager User Manual

User Guide
Revision 5
3500883-0001
PROPRIETARY NOTICE
HUGHES, HughesNet, IPoS, SPACEWAY, AIReach, Broadband Unbound, and Connect to the future are trademarks of Hughes Network Systems, LLC. All other trademarks are the property of their respective owners.
Copyright © 2014 Hughes Network Systems, LLC
Thuraya IP Voyager User Guide i
Safety Information
For your safety and protection, read this entire user guide before you attempt to use the Thuraya IP Voyager. In particular, read this safety section carefully. Keep this safety information where you can refer to if necessary.
Warning Symbols Used in this Guide
This section introduces the various types of warnings used in this document to alert you to possible safety hazards.
WARNING
Potential radio frequency (RF) hazard. Where you see this alert symbol and WARNING heading, strictly follow the warning instructions to avoid injury to eyes or other personal injury.
WARNING
Where you see this alert symbol and WARNING heading, strictly follow the warning instructions to avoid personal injury.
DANGER
Electric shock hazard: Where you see this alert symbol and DANGER heading, strictly follow the warning instructions to avoid electric shock injury or death.
ii Thuraya IP Voyager User Guide
WARNINGS FOR THE THURAYA IP VOYAGER TERMINAL
Do not stand at the side or top of the Antenna (ADU)
This device emits radio frequency energy when in the transmit mode. To avoid injury, do not place head or other body parts at the side or top of the ADU when system is operational. Maintain a distance of one meter away from those areas of the ADU.
Properly ground the Below Deck Unit (BDU)
Failure to properly ground the terminal BDU may result in severe personal injury or death. Use the GROUND terminal on the BDU and follow the instructions found in the Installation manual.
General
Handle your Thuraya IP Voyager with care. The ADU is weather resistant per IEC 60529 IP56; however, do not submerge the unit. Avoid exposing the Thuraya IP Voyager to extreme hot or cold temperatures outside the range -25ºC to +55ºC.
Avoid placing the terminal BDU close to cigarettes, open flames or any source of heat.
Changes or modifications to the terminal BDU not expressly approved by Hughes Network Systems could void your authority to operate this equipment.
Only use a soft damp cloth to clean the terminal BDU.
To avoid impaired performance, please ensure the unit’s ADU is not damaged or covered with foreign material like paint or labelling.
When inserting the SIM, do not bend it or damage the contacts in any way. When connecting the interface cables, do not use excessive force.
In the vicinity of blasting work and in explosive environments
Never use the Thuraya IP Voyager where blasting work is in progress. Observe all restrictions and follow any regulations or rules. Areas with a potentially explosive environment are often, but not always, clearly marked. Do not use the Thuraya IP Voyager while at a petrol filling station. Do not use near fuel or chemicals.
Thuraya IP Voyager User Guide iii
Qualified service
Do not attempt to disassemble the ADU or terminal BDU. The unit does not contain consumer-serviceable components. Only qualified service personnel may install or repair equipment.
Accessories
Use Hughes approved accessories only. Use of non-approved accessories may result in loss of performance, damage to the IP Voyager, fire, electric shock or injury.
Connecting devices
Never connect incompatible devices to the Thuraya IP Voyager. When connecting the Thuraya IP Voyager to any
other device, read the device’s User Manual for detailed
safety instructions.
Pacemakers
The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who want to use the Thuraya IP Voyager should seek the advice of their cardiologist. If, as a pacemaker user, you are still concerned about interaction with the Thuraya IP Voyager, we suggest you follow these guidelines:
Maintain a distance of 20cm from the Wi-Fi antenna
and your pacemaker:
Maintain a distance of one meter from the main ADU
front and sides and your pacemaker;
Refer to your pacemaker product literature for
information on your particular device.
If you have any reason to suspect that interference is taking place, turn off your Thuraya IP Voyager immediately.
Hearing aids
Most new models of hearing aids are immune to radio frequency interference from satellite terminals that are more than 2 meters away. Many types of older hearing aids may be susceptible to interference, making it very difficult to use them near a terminal. Should interference be experienced, maintain additional separation between you and the IP Voyager.
iv Thuraya IP Voyager User Guide
Electrical Storms
Operation of the Thuraya IP Voyager during electrical storms may result in severe personal injury or death. Ensure the Below Deck Equipment is properly grounded to the vehicle chassis.
INFORMATION TO USER
Hughes Network Systems, LLC, declares under our sole responsibility that the product Hughes 9105 Satellite IP Terminal to which this declaration relates, is in conformity with the following standards and/or other normative documents: ETSI EN 301 444, ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-17, ETSI EN 301 489-20, IEC 60950-1. We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all the essential requirements of R&TTE Directive 1999/5/EC and RoHS-2 Directive 2011/65/EU.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for Class B Digital Device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures.
Reorient or relocate the receiving ADU Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Thuraya IP Voyager User Guide v
Contents
SAFETY INFORMATION ........................................................................................ I
WARNING SYMBOLS USED IN THIS GUIDE .................................................................... I
WARNINGS FOR THE THURAYA IP VOYAGER TERMINAL ............................................ II
CONTENTS .......................................................................................................... V
INTRODUCTION ................................................................................................... 1
FIRST TIME SET-UP ................................................................................................ 1
QUICK REFERENCE .............................................................................................. 2
GLOBAL POSITIONING SYSTEM OPERATION ................................................................ 2
INTEGRATED STATUS DISPLAY ..................................................................................... 2
WEB MAN MACHINE INTERFACE (WMMI) SCREENS ................................................... 3
HOME SCREEN ................................................................................................. 4
PROPERTIES SCREEN ......................................................................................... 5
STATISTICS SCREEN ............................................................................................ 6
CONNECTION MANAGEMENT SCREEN ............................................................... 7
STATUS SCREEN ................................................................................................ 8
SETTINGS SCREENS ............................................................................................ 9
NETWORK SETTINGS SCREEN .............................................................................. 9
PORT FORWARDING CONFIGURATION SCREEN .................................................. 11
SECURITY MANAGEMENT SCREEN ..................................................................... 12
ETHERNET MAC FILTERING CONFIGURATION SCREEN: ........................................ 13
LOGIN SETTINGS SCREEN ................................................................................. 14
WLAN CONFIGURATION SCREEN .................................................................... 15
WLAN SECURITY SCREEN ............................................................................... 16
REMOTE ACCESS SCREEN ............................................................................... 17
ADVANCED SETTINGS SCREEN ......................................................................... 19
UPGRADING THE THURAYA IP VOYAGER ............................................................ 20
UPGRADING SOFTWARE .................................................................................. 20
TROUBLESHOOTING .......................................................................................... 22
GENERAL TROUBLESHOOTING ................................................................................. 22
STATUS CODES ....................................................................................................... 25
GLOSSARY......................................................................................................... 37
SPECIFICATION ................................................................................................. 39
INDEX ................................................................................................................ 41
Thuraya IP Voyager User Guide 1
Introduction
Your Thuraya IP Voyager terminal provides mobile, high-speed data communications via satellite. Using “Always On” technology, you can remain connected to the Internet while only sending or receiving the data that you need at speeds of up to 444kbits/s, just as if you were sitting at your office desk.
The Thuraya IP Voyager works with your computer using an Ethernet or Wi-Fi connection much like commercially available wireless routers. Note that the Wi-Fi Access Point in the Thuraya IP Voyager uses a separate subnet and DHCP server than the wired Ethernet port. An internal router allows IP traffic to flow seamlessly between the two subnets and out over the satellite link.
While the Thuraya IP Voyager operates very similarly to other data modems that you may be familiar with, there are a few important operating differences to note. Please read this user guide carefully to understand all the aspects of operating your Thuraya IP Voyager.
First Time Set-Up
Please refer to the installation manual for the Thuraya IP Voyager terminal as it applies to your installation.
Do not stand in front of the Antenna (ADU)
The ADU emits radio frequency energy when in the transmit mode. To avoid injury, do not place head or other body parts at the side or top of the ADU when system is operational.
2 Thuraya IP Voyager User Guide
Quick Reference
This section serves as a reference guide, identifying the key operational aspects of using the Thuraya IP Voyager system and the Controls and
Indicators on the Thuraya IP Voyager and their functions.
Global Positioning System Operation
The Thuraya IP Voyager contains an integrated Global Positioning System (GPS) receiver that is used to provide location information. GPS location information is required for system access, and the reception of a new GPS location is attempted automatically every time Thuraya IP Voyager is powered on. The GPS receiver is located in the antenna, otherwise known as the Above Deck Unit (ADU). It is updated automatically during operation provided the ADU is able to receive the GPS signal.
Integrated Status Display
The terminal BDU has an Integrated Status Display which allows you to view the operational status of the terminal. The display includes four lights for this purpose as explained in the following table
Light
Colour
Description
Power Green
On when the BDU is powered up (light is embedded in the power switch)
Network
Connection
Green
On when a network connection has been established (light is next to the world icon)
GPS
Green
On when a valid GPS location has been obtained (light is labelled GPS)
Fault
Red
On when the Thuraya IP Voyager has detected a fault, check the web user interface for additional information (light is next to the warning icon)
Thuraya IP Voyager User Guide 3
Web Man Machine Interface (wMMI) Screens
The Thuraya IP Voyager can be accessed through a standard web browser interface. To accomplish this, the connected computer must have one of the following supported browsers installed along with Java enabled (Java Runtime Environment 1.3.1 or later).
Internet Explorer 6.0 or later Firefox 2.0 AOL Explorer Macintosh Safari
To access the Thuraya IP Voyager, connect your computer via Ethernet or WLAN, run a supported browser and enter http://192.168.128.100 into the browser’s address field. You may wish to add this address to the
browser’s bookmark list so the address will be easier to find in the future.
When active, the browser interface will allow you to access the wMMI.
Each of the main web pages contains important status information in the upper left hand corner. The bar graph next to the icon represents receive signal strength. During a streaming session this area also maintains a timer to record how long the session has lasted.
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HOME SCREEN
The Home Screen provides you with key summary status information about the Thuraya IP Voyager and is also a gateway into Thuraya IP Voyager management.
Network Status: Provides the status of the network connection.
Transmit Rate: Provides the requested and actual transmit channel data rate. The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions.
Receive Rate: Provides the requested and actual receive channel data rate. The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions.
Fixed Rate: Provides the status of the Fixed Rate control. Enable Fixed Rate when using a streaming connection that must match the requested data rate. If the rate is unavailable, the connection is denied.
Multimedia: Provides the status of the Multimedia control. Enable Multimedia when using streaming applications like Voice over Internet Protocol (VoIP) or live video playback.
Connect/Disconnect: This button toggles the network connection state on or off. When disconnected no data can be sent or received.
Change Data Rate: This button allows you to change the connection parameters for the current session.
Thuraya IP Voyager User Guide 5
Quick Connect: These buttons access pre-stored connection profiles.
GPS: The display includes the GPS receiver state (On/Off), GPS satellites visible, GPS validity, compass direction and ADU angle. Once a GPS position is obtained, the Thuraya IP Voyager will provide the compass direction and degrees of elevation to the satellite. This information can be used to ensure that the ADU has a clear view of the Thuraya satellite at the current location.
PROPERTIES SCREEN
The Properties Screen displays a summary of current communications parameter settings. You can also use this screen to do the following:
Restore Factory Defaults: When you click this button, the restore message confirmation screen informs you that the terminal is about to
reset to factory defaults. Restoring the factory defaults returns the Thuraya IP Voyager settings to their original, just out-of-the-box state. This does not change the security code or SIM parameters. Please exercise caution when proceeding. If you invoke Restore Factory Defaults, you will need to re-enter any configuration information supplied by your Service Provider.
Reset Terminal: Reboots the terminal software.
Refill: Connects to the prepaid SIM web site.
Upgrade Modem Software: Connects to the Thuraya upgrader web site.
6 Thuraya IP Voyager User Guide
Extract Terminal Summary Log: Fetches diagnostic data from the terminal which can be saved on the connected computer.
Current Settings: provides the current communications parameters.
Software Version currently installed Public Network IP Address Private Local IP Address (Ethernet subnet and wMMI address) WLAN Local IP Address (WLAN subnet) Access Point Name (APN) for the satellite connection BDU International Mobile Equipment Identity (IMEI) SIM International Mobile Subscriber Identity (IMSI) Ethernet and WLAN Media Access Control (MAC) Addresses
STATISTICS SCREEN
The Statistics Screen provides you with an estimate of your data usage. Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the Thuraya IP Voyager. You can view both “since power on” (per session) and “cumulative” (lifetime) data usage counts. To reset the data counters of a session, simply select the reset button for either transmit or receive and click the Apply button.
Note: The data usage figures provided on the screen are
estimates only. This feature is not tied into the actual billing system. Hughes assumes no liability if differences are found between data usage figures and your actual bill.
Thuraya IP Voyager User Guide 7
CONNECTION MANAGEMENT SCREEN
Accessible from the Main Menu, the Connection Management Screen allows you to select from nine Quality of Service (QoS) quick connect buttons. Each button can be customized using the Details link on the Connection Management Screen. The customization parameters for each button are as follows:
Transmit Rate and Receive Connection Rate: Allows you to select the transmit and receive rates from the list of bandwidth values.
Multimedia Control: Allows you to enable or disable Automatic Repeat­reQuest (ARQ) over the satellite. Typically, ARQ--an error control protocol for data transmission–-is best disabled for voice or video traffic.
Fixed Rate Control: Allows you to enable or disable fixed rate service over the satellite. You can force the connection to match the requested QoS. If disabled, the best streaming rate possible -- up to and including the selected rate -- will be allowed. If enabled, the terminal will not set up a connection unless the requested rate is available from the network.
Remember to click Apply to save any changes or they will be lost.
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