Hughes ThurayaIP User Manual

User Guide

ThurayaIP

Satellite Modem

Revision A.1

3500175-0001

All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this
publication may be reproduced in any form or by any means without the written permission of Hughes Ne twork Systems,
LLC., 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, LLC., has made every effort to
ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC., shall not be
liable for errors contained herein. The information in this document is subject to change wi tho ut n ot ic e. Hug he s N etw or k
Systems, LLC. makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.

All trademarks, marks, names, or product names referenced in this publication are the property of their respective
owners, and Hughes Network Systems, LLC. neither endorses nor otherwise sponsors any such products or services
referred to herein. HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. THURAYA
trademark is the sole and exclusive property of Thuraya Satellite Telecommunications Company.

Copyright 2008 Hughes Network Systems, LLC.

Trademarks

Safety Information

For your safety and protection, read this entire user guide before you
attempt to use ThurayaIP Satellite Modem. In particular, read this
safety section carefully. Keep this safety information where you can
refer to if necessary.

Warning Symbols Used in this Guide

This section introduces the various types of warnings used in this
document to alert you to possible safety hazards.

WARNING

Potential radio frequency (RF) hazard. Where you see this
alert symbol and WARNING heading, strictly follow the
warning instructions to avoid injury to eyes or other
personal injury.

WARNING

Where you see this alert symbol and WARNING heading,
strictly follow the warning instructions to avoid personal
injury.

DANGER

Electric shock hazard: Where you see this alert symbol
and DANGER heading, strictly follow the warning
instructions to avoid electric shock injury or death.

ThurayaIP Satellite Modem User Guide

i

Warnings for THURAYAIP

Do not stand in front of the Antenna

This device emits radio frequency energy when in the transmit
mode. To avoid injury, do not place head or other body parts
in front of the satellite antenna when system is operational.
Maintain a distance of one meter away from the front of

ThurayaIP’s antenna.

Properly ground the Antenna

Failure to properly ground the optional external antenna may
result in severe personal injury or death. Do not attempt to
ground the optional external antenna unless you have the skills
to do so in accordance with local electrical codes.

Do not operate during Electrical Storms

Operation of ThurayaIP during electrical storms may result in
severe personal injury or death. Disconnect ThurayaIP from
computer and store unit indoors if lightning is anticipated in
the area of operation.

General

Handle your ThurayaIP with care. The enclosure is weather
resistant per IEC 60529 IP55. However, do not submerge the
unit or expose it to severe rainstorms. Avoid exposing your

ThurayaIP to extreme hot or cold temperatures. The operating

temperature range of ThurayaIP is -10ºC to +55ºC.
Avoid placing your ThurayaIP close to cigarettes, open flames

or any source of heat.
Changes or modifications to ThurayaIP not expressly approved

by Hughes Network Systems could void your authority to
operate this equipment.

Use a soft damp cloth only to clean your ThurayaIP.
To avoid impaired Modem performance, please ensure your

ThurayaIP’s antenna is not damaged or covered with foreign

material like paint or labelling.
When inserting the SIM, do not bend the SIM or damage the

contacts in any way. When connecting the interface cables,
do not use excessive force.

ii ThurayaIP Satellite Modem User Guide

In the vicinity of blasting work and in explosive environments

Never use ThurayaIP where blasting work is in progress.
Observe all restrictions and follow any regulations or rules.
Areas with a potentially explosive environment are often, but
not always, clearly marked. Do not use ThurayaIP while at a
petrol filling station. Do not use near fuel or chemicals.

Qualified service

Do not attempt to disassemble your ThurayaIP. ThurayaIP
does not contain consumer-serviceable components. Only
qualified service personnel may install or repair equipment.

Batteries and accessories

Use approved batteries (HNS P/N 3500108-0001) and
accessories only. Use of non-approved accessories may result
in loss of performance, damage to ThurayaIP, fire, electric
shock or injury.

AC Mains power adapter (HNS P/N 3500114-0001) is for indoor
use only. It has an indoor operating temperatur e range of ­10ºC to +55ºC and provides an output voltage o f 12 VDC.

The storage capability of the battery decreases when
operated below 0ºC. If the battery is charged at too high a
temperature, this will be indicated on the LCD display.

Battery Door

To ensure safety, ensure that the battery door is properly
closed and latched at all times during operation. To close the
battery door, hook the battery door tab under the edge of the
large opening in the enclosure near the data conne ctor ports.
Firmly press the battery door into the opening. The seal around
the battery door should snugly fit between the door and the
enclosure with no pinch points visible. Once a good seal has
been made, screw the retaining fastener into the enclosure
until hand tight.

Connecting devices

Never connect incompatible products. When connecting

ThurayaIP to any other device, read the device’s User Guide

for detailed safety instructions.

ThurayaIP Satellite Modem User Guide

iii

Pacemakers

The various brands and models of cardiac pacemakers
available exhibit a wide range of immunity levels to radio
signals. Therefore, people who wear a cardiac pacemaker
and who want to use a Satellite Modem should seek the
advice of their cardiologist. If, as a pacemaker user, you are
still concerned about interaction with ThurayaIP, we suggest
you follow these guidelines:

• Maintain a distance of 15 cm between ThurayaIP and

your pacemaker;

• Maintain a distance of one meter away from the front

of ThurayaIP’s antenna;

• Refer to your pacemaker product literature for

information on your particular device.

If you have any reason to suspect that interference is taking
place, turn off your ThurayaIP immediately!

Hearing aids

Most new models of hearing aids are immune to radio
frequency interference from Satellite Modems that are more
than 2 metres away. Many types of older hearing aids may be
susceptible to interference, making it very difficult to use them
near a Satellite Modem. Should interference be experienced,
maintain additional separation between you and ThurayaIP.

INFORMATION TO USER

Hughes Network Systems, LLC, declares under our sole responsibility that the product Hughes 9103 Satellite IP Terminal
to which this declaration relates, is in conformity with the following standards and/or other normative documents: ETSI

EN 301 681 , ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-17, ETSI EN 301 48 9-20, IEC 60950-1. We hereby declare

that all essential radio test suites have been carried out and that the above named product is in conformity to all the

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This

device may not cause harmful interference, and (2) This device must accept any interference received, including

This equipment has been tested and found to comply with the limits for Class B Digital Device, pursuant to Part 15 of

the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates and can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful interference to radio communications. However, there

is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment off and on, the user

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s

is encouraged to try to correct the interference by one or more of the following measures.

essential requirements of R&TTE Directive 1999/5/EC.

interference that may cause undesired operation.

authority to operate the equipment.

iv ThurayaIP Satellite Modem User Guide

Contents

SAFETY INFORMATION .................................................................................. I

WARNING SYMBOLS USED IN THIS GUIDE ............................................................... I

WARNINGS FOR THURAYAIP................................................................................ II

CONTENTS ................................................................................................... V

INTRODUCTION ............................................................................................ 1

FIRST TIME SET-UP .......................................................................................... 1

UNPACKING ..................................................................................................... 1

SOFTWARE INSTALLATION AND CONFIGURATION .................................................. 2

SETTING UP THE MODEM .................................................................................... 2

STEP 1: SIM INSERTION ..................................................................................3

STEP 2: POWER CONNECTION AND BATTERY CHARGING ..................................3

STEP 3: OBTAIN INITIAL GPS USING THE ThurayaIP .........................................3

STEP 4: DATA CONNECTIONS ........................................................................4

STEP 5: POINTING TO THE SATELLITE .................................................................4

QUICK REFERENCE ....................................................................................... 7

GLOBAL POSITIONING SYSTEM OPERATION ......................................................... 7

STORED GPS LOCATION ...............................................................................7

INTEGRATED MAN MACHINE INTERFACE (IMMI) .................................................. 8

CONTROL BUTTONS ......................................................................................8

STATUS/MENU DISPLAY .................................................................................9

NAVIGATION OF THE IMMI ............................................................................9

DATA RATE SELECTION ............................................................................... 10

RECEIVE SIGNAL STRENGTH DISPLAY ............................................................ 11

DISPLAY ICONS ......................................................................................... 12

WEB MAN MACHINE INTERFACE (WMMI) SCREENS........................................... 13

HOME SCREEN .......................................................................................... 14

PROPERTIES SCREEN .................................................................................. 15

STATISTICS SCREEN ..................................................................................... 16

CONNECTION MANAGEMENT SCREEN ........................................................ 17

STATUS SCREEN ......................................................................................... 18

SETTINGS SCREENS ..................................................................................... 19

NETWORK SETTINGS SCREEN ....................................................................... 19

SECURITY MANAGEMENT SCREEN ................................................................ 20

LOGIN SETTINGS SCREEN ............................................................................ 22

ThurayaIP Satellite Modem User Guide

v

CONFIGURATION SCREEN ............................................................... 22

WLAN

WLAN SECURITY SCREEN .......................................................................... 23

ADVANCED SETTINGS SCREEN .................................................................... 24

POINTING SCREEN ..................................................................................... 25

UPGRADING THURAYAIP ................................................................................. 27

UPGRADING SOFTWARE ............................................................................. 27

TROUBLESHOOTING .................................................................................... 28

GENERAL TROUBLESHOOTING .......................................................................... 28

STATUS CODES ............................................................................................... 33

GLOSSARY .................................................................................................. 44

INDEX .......................................................................................................... 46

vi ThurayaIP Satellite Modem User Guide

Introduction

Your ThurayaIP is a Satellite Modem that
provides portable, high-speed data
communications via satellite. Using
“Always On” technology, you can remain
connected to the Internet while only
sending or receiving the data that you
need at speeds of up to 444kbits/s, just as
if you were sitting at your office desk.

ThurayaIP works with your computer using

an Ethernet, USB or Wi-Fi connection. While

ThurayaIP operates very similarly to other

data modems that you may be familiar with, there are a few important
operating differences to note. Please read this user guide carefully to
understand all the aspects of operating your ThurayaIP.

First Time Set-Up

This section guides you through the process of setting up and
configuring your ThurayaIP for the first time. The steps presented should
be followed in the order given. When you are finished, your computer
and modem will both be set up and ready to use.

Unpacking

Unpack the modem and accessory box items.

ThurayaIP Satellite Modem

AC Mains Power Adapter and cable (100 – 240V AC)
Universal AC power plug travel adapter
Rechargeable Lithium Ion Battery pack
Ethernet cable (do not use cross-over cable)
USB cable
CD ROM
User Guide (this document)

Your Service Provider will supply a Subscriber Identification Module (SIM).

ThurayaIP Satellite Modem User Guide 1

Software Installation and Configuration

Your PC must support an Ethernet, USB or Wireless LAN interface to
operate with ThurayaIP.

The CD ROM contains USB drivers for Windows 2000, XP, Vista and MAC
OS10.3 and later operating systems. If y ou intend to use the ThurayaIP
with a USB connection, please insert the CD RO M into the computer
and follow the instructions to install the USB driver. MAC users will also
need to carry out the following steps after the USB driver install
completes:

1) plug in USB cable

2) Select Apple Menu->System Prefer ences on the MAC

3) Go to "Network"

4) A new network port should then be recognised

Note: You must verify that the proxy server settings in your

browser are disabled. For Microsoft Internet Explorer, select
Tools / Internet Options / Connections / LAN Settings and
uncheck the box labelled ‘Use a proxy server for your LAN’.
For Netscape, go to Advanced Preferences and select
‘Direct connection to the Internet’. When complete please
close your browser.

DO NOT FORGET THAT YOU MAY NEED TO RECHECK THIS BOX
ON RETURN TO YOUR OTHER INTERNET CONNECTION.

Setting Up the Modem

There are five basic steps to getting your Modem up and running:

Step 1: SIM insertion
Step 2: Power Connection and Battery Charging
Step 3: Obtain Initial GPS Fix using the ThurayaIP
Step 4: Data Connections
Step 5: Pointing to the Satellite

2 ThurayaIP Satellite Modem User Guide

STEP 1: SIM INSERTION

1. Unpack the modem and
accessories. Your service provider
will have provided you with a SIM
card.

2. Insert SIM provided by your Service
Provider into the SIM holder inside
the battery compartment as shown. SIM Insertion Orientation

3. To close the battery door, hook the battery door tab under the
edge of the large opening in the enclosure near the data
connector ports. Firmly press the battery door into the opening. The
seal around the battery door should snugly fit between the door and
the enclosure with no pinch points visible. Once a good seal has
been made, screw the retaining fas tener into the enclosure until
hand tight.

STEP 2: POWER CONNECTION AND BATTERY CHARGING

1. The ThurayaIP ships with the battery preinstalled;
however, if needed, install the battery in the
compartment pictured in Step 1.

2. Plug in Power cable and charge the battery for at
least three hours.

DC Power Jack

STEP 3: OBTAIN INITIAL GPS USING THE ThurayaIP

1. Put the ThurayaIP outside on a flat surface with a clear view of the
sky away from building, trees and other obstructions.

2. Power up Satellite Modem by pressing the Power button.

3. Once powered up, ThurayaIP will automatically attempt to locate
itself using GPS. This may take up to five minutes. The small GPS
satellite icons on the display (shaded area in the picture below)
show how many GPS satellites are in view at any given time. You
need all three satellite icons to be on solidly to obtain a GPS fix. If
any are missing or flashing then the GPS signal is being blocked.

GPS Satellite Icon Location on Display

ThurayaIP Satellite Modem User Guide 3

When the GPS icon stops flashing then ThurayaIP has successfully
updated its GPS position.

STEP 4: DATA CONNECTIONS

Connect the ThurayaIP to your PC using

Ethernet or USB. It is also possible to connect
using the wireless LAN facility, but us e one of the
wired connection s for the f irst time setup.

Data Connections

ETHERNET

Connect the Ethernet cable to your laptop’s network interface and
insert the other end of the connector into the ThurayaIP.

Note: Any Ethernet cable can be used to connect the laptop

and modem as long as it is less than100 meters in length.

USB

You will first need to install the USB driver from the CD ROM following the
instructions in the Software Installation and Configuration section above.
Next, connect the USB cable to your laptop’s USB interface and insert
the other end of the connector into the ThurayaIP.

USB and Ethernet Data Connection Locations

STEP 5: POINTING TO THE SATELLITE

1. ThurayaIP is controlled through a web browser interface (wMMI). To
activate the wMMI, open the browser on your laptop. Enter

http://192.168.128.100

Note: You may want to store this URL as a browser bookmark.

in the browser URL address field.

URL address field

4 ThurayaIP Satellite Modem User Guide

A

2. If you have PIN security enabled on your SIM, you will be prompted
to enter your PIN before proceeding.

Note: You must have a valid GPS location for the compass

direction and Antenna Angle to be displayed. If the GPS is
not valid, go back to step 3 and allow ThurayaIP to obtain a
GPS fix.

Compass Direction

ntenna Angle

Home Page Satellite Location Display

3. Look at the wMMI home page display and note the compass
bearings and elevations for both ThurayaIP satellites in the “Satellite
Location” section. The recommended satellite for your location will
be highlighted in green. With the ThurayaIP terminal upside down,
use the integrated compass to determine
the direction of the recommend ed satellite.
You must be able to obtain a clear view of
the satellite in the sky for the ThurayaIP to
connect to the network. If the
recommended satellite is obstructed from
your location, consider using the alternate
satellite instead. If neither satellite is Compass
accessible from your location, you will need to move to a location
that has visibility to at least one of the satellites.

ThurayaIP Satellite Modem User Guide 5

4. Once you have determined the best satellite to us e, mo ve the
antenna stand to the correct elevation angle
using the integrated protractor. Recall that the
elevation angle is indicated on the wMMI home
page. With the elevation angle correctly set,
place the ThurayaIP on a flat surface with the
antenna facing in the direction of the satellite as
determined in step 3. Protractor

5. You can optimise the receive signal strength by observing the signal
strength display on the ThurayaIP while slowly
a few degrees clockwise and counter clockwise. Find the direction
that maximizes the signal strength. Likewise, slowly
the antenna a few degrees and find the elevation that maximizes
the signal strength. This step fine tunes the pointing of the antenna in
the direction of the ThurayaIP satellite.

Receive Signal Strength on the ThurayaIP Display

6. Once the ThurayaIP obtains sufficient signal strength from the
satellite it will automatically connect and establish an IP data
session. Check this on the home page by confirming that the
“Network Status” line shows “Connected”.

rotating the ThurayaIP

raise and lower

Congratulations! Your ThurayaIP is successfully connected. You should
now be able to send and receive data from your laptop to the internet.

Note: If you are unable to successfully connect to the

Internet, ensure that nothing but open sky is between the

ThurayaIP and the ThurayaIP Satellite. If the view is blocked by

trees, mountains, buildings, metalized glass or similar objects
then you must relocate the ThurayaIP. Additional assistance
can be found in the troubleshooting section towards the end
of the ThurayaIP User Guide.

Do not stand in front of the Antenna

ThurayaIP emits radio frequency energy when in the transmit

mode. To avoid injury, do not place head or other body parts
in front of the antenna when system is operational.

6 ThurayaIP Satellite Modem User Guide

Quick Reference

This section serves as a reference guide, identifying the key operational
aspects of using the ThurayaIP system and the Controls and Indicators
on ThurayaIP and their functions.

Global Positioning System Operation

The ThurayaIP contains an integrated Global Positioning System (GPS)
receiver that is used to provide location information. GPS location
information is required for system access, and the reception of a new
GPS location is attempted automatically every time ThurayaIP is
powered on.

For optimum GPS signal reception, make sure ThurayaIP is positioned in
a roughly horizontal placement. Since GPS receivers must “see” a large
part of the sky without obstructions from buildings, mountains or trees, it
may be necessary to take your ThurayaIP out to a clear space to obtain
a new GPS location. It may be possible to obtain a new GPS location in
a less favourable circumstance, but the time to completion may be
longer.

Once updated, ThurayaIP remembers your location so the unit can be
relocated to a more convenient working area, such as inside a building
by a window facing toward the satellite.

Once you have established a session on ThurayaIP you will not need
another GPS location while you remain connected in the “Always On”
condition. This is convenient if you intend to operate from one location
for an extended period of time since there is no need to move

ThurayaIP to refresh the GPS receiver. Also, your stored GPS location

remains good for a period of time even if you power down and move a
short distance between sessions. When you believe this is the case,
simply skip the GPS location step and complete the ThurayaIP satellite
pointing operation prior to going directly onto the network. Be sure to
carefully point your unit every time it is moved.

STORED GPS LOCATION

The most recent GPS location is stored in ThurayaIP even when powered
down. Upon power up, the ThurayaIP will attempt to update this GPS
location since the Thuraya system will only allow access if your GPS
location is not too old. If ThurayaIP has a valid GPS location then the
GPS icon on the display will go from flashing to solid. Likewise, the web
MMI will indicate if the currently available GPS location is valid or invalid.

ThurayaIP Satellite Modem User Guide 7

r

t

Integrated Man Machine Interface (iMMI)

The ThurayaIP has an Integrated Man Machine Interface (iMMI) which
allows you to control the operational features of the terminal without the
need of a PC or a browser. The iMMI includes buttons labelled with
defining icons, an LCD, and an audible pointing aid integrated into the

ThurayaIP itself.

The figure below shows the layout of the ThurayaIP iMMI.

Modify

Menu Powe

Connec

iMMI Button Locations

CONTROL BUTTONS

The following table gives you a summary of the four ThurayaIP buttons.

Button Action Result

Power button

Long Press Turn unit on or off

Connect button Short press Toggle audio pointing state

Long press

Short press Backlight on, cancel any menu

operation, return to status menu

(sound on/off)

• Toggle connection state

(connect/disconnect)

• Exit pointing mode

Menu button Short press Scroll to next menu item

Modify button Short press Scroll to next option of displayed

Long press Toggle Wi-Fi on/off (when not in

Long press Start GPS receiver manually

menu item when in menu

menu display)

8 ThurayaIP Satellite Modem User Guide

STATUS/MENU DISPLAY

The upper level of the LCD displays status messages and menu items.
Status messages are summarized in the table below.

Display Description

Powering Off Displayed while ThurayaIP is powering down
Fault {code} A hardware fault exists, preventing operation (see

troubleshooting section for code explanati ons)
Too Hot A temporary thermal shutdown is about to occur
Battery Hot A temporary thermal shutdown is about to occur

due to battery heating
No SIM No SIM is detected in ThurayaIP

Locked A security code is needed (entered via wMMI)
PIN A SIM pin code is needed (entered via wMMI)
Pointing In pointing mode
GPS old GPS is older than the system time period allows
Disconnected The terminal has no IP connection to the network,

preventing data transfer
Acquiring The terminal is attempting to connect to the network
Tx{rate}/Rx{rate} Transmit and Receive streaming rates in kilobits per

second
Standard Best efforts quality of service in both directions

NAVIGATION OF THE IMMI

You navigate among the options availab le i n the iMMI by utilizing the
Menu and Modify buttons. With the unit in its “normal” state displaying
status indicators, you press the Menu button to view and modify Quality
of Service (QoS) settings and LCD display parameters. Pressing the
Modify button within a Menu option allows you to change the current
setting.

The status display is the default display; after 30 seconds of inactivity, the
display always reverts to the status display. Pressing the Menu button
takes you through a circular list of menu items and then back to the
status display. The two major menu optio ns are the following:

Change Rate
LCD Contrast

ThurayaIP Satellite Modem User Guide 9

: Modify the QoS settings for Transmit and Receive.

: Modify the contrast on your LCD.