Hughes ThurayaDSL User Manual

Download

User Manual

ThurayaDSL

Satellite IP Modem

Revision B

A wholly owned subsidiary of The DIRECTV Group, Inc.

All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, Inc., a wholly owned subsidiary of The DIRECTV Group, Inc. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, Inc., 11717 Explorati on Lane, Germantown, Maryland 20876.

Hughes Network Systems, Inc., has made every effort to ensure the correc tness and completeness of the material in this document. Hughes Network Sys tems, Inc., shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, Inc. makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranti es of merchantability and fitness for a parti cular purpose.

Trademarks

All trademarks, marks, names, or product names referenced i n this publication are the property of their respectiv e owners, and Hughes Network Systems, Inc. neither endorses nor otherwise sponsors any suc h products or services referred to herein.

HUGHES and Hughes Network Systems are trademarks of The DIRECTV Group, Inc.

THURAYA trademark is the sole and exclusive property of Thuraya Satellite Telecommunications Company.

Safety Information

For your safety and protection, read this entire user manual before you attempt to use ThurayaDSL Satellite IP Modem. In particular, read this safety section carefully. Keep this safety information where you can refer to if necessary.

Warning Symbols Used in this Manual

This section introduces the various types of warnings used in this document to alert you to possible safety hazards.

WARNING

Potential radio frequency (RF) hazard. Where you see this alert symbol and WARNING heading, strictly follow the warning instructions to avoid injury to eyes or other personal injury.

WARNING

Where you see this alert sy mbol and WARNING heading, strictly follow the warning instructions to avoid personal injury.

DANGER

Electric shock hazard: Where you see this alert symbol and DANGER heading, strictly follow the warning instructions to avoid electric shock injury or death.

Warnings for ThurayaDSL

Do not stand in front of the Antenna.

This device emits radio frequency energy when in the transmit mode. To avoid injury, do not place head or other body parts in front of the satellite antenna when system is operational. Maintain a distance of one meter away from the front of ThurayaDSL’s antenna.

ThurayaDSL Satellite IP Modem User Manual i

Properly ground the Antenna

Failure to properly ground the optional external antenna may result in severe personal injury or death. Do not attempt to ground the optional external antenna unless you have the skills to do so in accordance with local electrical codes.

Do not operate during Electrical Storms

Operation of ThurayaDSL during electrical storms may result in severe personal injury or death. Disconnect ThurayaDSL from computer and store unit indoors if lightning is anticipated in the area of operation.

General

Handle your ThurayaDSL with care. The enclosure is weather resistant per IEC 60529 IP 54;

however, do not submerge the unit or expose it to severe rainstorms. Avoid exposing your ThurayaDSL to extreme hot or cold temperatures. The operating temperature range of ThurayaDSL is -10ºC to +55ºC.

Avoid placing your ThurayaDSL close to cigarettes, open flames or any source of heat.

Changes or modifications to ThurayaDSL not expressly approved by Hughes Network Systems could void your authority to operate this equipment.

Use a soft damp cloth only to clean your ThurayaDSL. To avoid impaired ThurayaDSL performance, please ensure

your ThurayaDSL’s antenna is not damaged or covered with foreign material like paint or labelling.

When inserting the SIM, do not bend the SIM or damage the contacts in any way. When connecting the interface cables, do not use excessive force.

In the vicinity of blasting work and in explosive environments

Never use ThurayaDSL where blasting work is in progress. Observe all restrictions and follow any regulations or rules. Areas with a potentially explosive environment are often, but not always, clearly marked. Do not use ThurayaDSL while at a petrol filling station. Do not use near fuel or chemicals.

ii ThurayaDSL Satellite IP Modem User Manual

Qualified service

Do not attempt to disassem ble your ThurayaDSL. ThurayaDSL does not contain consumer-serviceable components. Only qualified service personnel may install or repair equipment.

Batteries and accessories

Use approved batteries (HNS P/N 3003082-0002) and accessories only. Use of non-approved accessories may result in loss of performance, damage to ThurayaDSL, fire, electric shock or injury.

AC Mains power adapter (HNS P/N 3003612-0001) is for indoor use only. It has an indoor operating temperatur e range of 10ºC to +55ºC and provides an output voltage of 12 VDC.

The storage capability of the battery decreases when operated below -10ºC. If the batter y is charged at too high a temperature, the battery light will flash red.

Connecting devices

Never connect incompatible products. When connecting ThurayaDSL to any other device, read the device’s User Manual for detailed safety instructions.

Pacemakers

The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who want to use a Satellite IP Modem should seek the advice of their cardiologist. If, as a pacemaker user, you are still concerned about interaction with ThurayaDSL, we suggest you follow these guidelines:

• Maintain a distance of 15 cm between ThurayaDSL

and your pacemaker;

• Maintain a distance of one meter away from the front

of ThurayaDSL’s antenna;

• Refer to your pacemaker product literature for

information on your particular device.

If you have any reason to suspect that interference is taking place, turn off your ThurayaDSL immediately!

ThurayaDSL Satellite IP Modem User Manual iii

Hearing aids

Most new models of hearing aids are immune to radio frequency interference from Satellite IP Modems that are more than 2 metres away. Many types of older hearing aids may be sus ceptible to interference, making it very difficult to use them near a Satellite IP Modem. Should interference be experienced, maintain additional separation between you and ThurayaDSL.

iv ThurayaDSL Satellite IP Modem User Manual

Contents

SAFETY INFORMATION..................................................................................I

WARNING SYMBOLS USED IN THIS MANUAL...........................................................I

WARNINGS FOR THURAYADSL.............................................................................I

CONTENTS ................................................................................................... V

INTRODUCTION ............................................................................................1

COVERAGE...................................................................................................... 1

FIRST TIME SET-UP..........................................................................................2

UNPACKING.....................................................................................................2

MINIMUM SYSTEM REQUIREMENTS AND SOFTWARE INSTALLATION........................... 3

First Time Set-up Overview.................................................................... 4

Step 1: Unpack ThurayaDSL................................................................. 4

Step 2: Unpack ThurayaDSL – Power .................................................. 5

Step 3: Obtain Initial GPS Fix for ThurayaDSL...................................... 6

Step 4: Connect ThurayaDSL Using Ethernet ..................................... 7

Step 5: Rough Pointing to Satellite...................................................... 8

Step 6: Fine Pointing to the Satellite.................................................. 11

Step 7: Exit Pointing Mode.................................................................. 13

QUICK REFERENCE .....................................................................................14

GLOBAL POSITIONING SYSTEM OPERATION .......................................................14

Stored GPS Location........................................................................... 14

ANTENNA POINTING........................................................................................ 15

CONTROLS AND INDICATORS ........................................................................... 17

Power Light........................................................................................... 17

Exit Pointing Button.............................................................................. 18

Pointing M ode Lights.......................................................................... 18

Battery Light......................................................................................... 18

ThurayaDSL Antenna Protractor........................................................ 19

Compass.............................................................................................. 19

MMI SCREENS................................................................................................ 20

Pointing Screen.................................................................................... 20

Home Screen....................................................................................... 21

Properties Screen................................................................................ 23

Restore Factory Defaults .................................................................... 23

ThurayaDSL Satellite IP Modem User Manual v

Statistics Screen................................................................................... 24

Status Screen ....................................................................................... 25

Settings Screens................................................................................... 26

Network Settings Screen..................................................................... 26

Security Management Screen .......................................................... 28

Advanced Settings Screen................................................................ 30

UPGRADE THURAYADSL.................................................................................. 31

Upgrading Software............................................................................ 31

TROUBLESHOOTING....................................................................................32

GENERAL TROUBLESHOOTING .......................................................................... 33

FAULT CODES................................................................................................. 38

GLOSSARY..................................................................................................49

INDEX..........................................................................................................51

vi ThurayaDSL Satellite IP Modem User Manual

Introduction

Your ThurayaDSL is a Satellite IP Modem that provides portable, highspeed data communications via satellite. Using “Always On” technology, you can remain connected to the Internet while only sending or receiving the data that you need at speeds of up to 144kbits/s, just as if you were sitting at your office desk. ThurayaDSL works with your computer using an Ethernet connection. While ThurayaDSL operates very similar to other data modems that you may be familiar with, there are a few important operating differences to note. Please read this user manual carefully to understand al l t h e as p e cts of operating your ThurayaDSL.

Coverage

THURAYA Coverage Area

The coverage map shows THURAYA coverage area and indicates the general direction of the satellite relative to your position on the ground. Note that the actual ability to get ThurayaDSL service in this coverage area is dependent upon a variety of factors, including licensing conditions, and the figure does not repres ent a guarantee of service in any particular location (contact your Service Provider for the latest information on service coverage).

ThurayaDSL Satellite IP Modem User Manual

First Time Set-Up

This section guides you through the process of setting up and configuring your ThurayaDSL for the first time. The steps presented should be followed in the order given. When you are finished, your computer and ThurayaDSL will both be set up and ready to use.

ThurayaDSL Satellite IP Modem

Unpacking

Unpack the ThurayaDSL and accessory box items.

 ThurayaDSL Satellite IP Modem  AC Mains Power Adapter and cable (100 – 240 VAC)  Rechargeable Lithium Ion Battery pack  Ethernet cable (do not use cross-over cable)  User Manual (this document)  Tie-down Clips

Your Service Provider will supply a Subscriber Identification Module (SIM) as shown on page 4.

2 ThurayaDSL Satellite IP Modem User Manual

Minimum System Requirements and Software Installation

 You must have a desktop or laptop Personal Computer (PC) running one of the following supported operating systems:

 Windows  Windows 98 second edition  Windows 2000  Windows ME  Windows XP  Macintosh OS X v10.1 or later

 The computer must have one of the following supported Internet

browsers.

 Microsoft Internet Explorer version 5.5 or later. Java Runtime

Environment (JRE) 1.3.1 or later must be installed

 Netscape Communicator version 7.0 or later. Java must be

active.

 Macintosh Safari 1.0 or later.  Mozilla Firefox 1.0 or later.

 Your PC must support an Ethernet interface.

NT 4.0 (service pack 3)

You must verify that the proxy server settings in your



Note

ThurayaDSL Satellite IP Modem User Manual

browser are disabled. For Microsoft Internet Explorer, select Tools / Internet Options / Connections / LAN Settings and uncheck the box labeled ‘Use a proxy server for your LAN’. For Netscape or Firefox, go to Advanced Preferences and select ‘Direct connection to the Internet’. For Safari, select System Preferences / Network / Built-in Ethernet / Proxies and uncheck the box labelled ‘Web Proxy (HTTP).’ When complete please close your browser.

DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION.

First Time Set-up Overview

There are 7 basic steps to getting your ThurayaDSL up and running:

 Step 1: Unpack ThurayaDSL  Step 2: Unpack ThurayaDSL – Power  Step 3: Obtain Initial GPS Fix for ThurayaDSL  Step 4: Connect Using Ethernet  Step 5: Rou gh Pointing to Satellite  Step 6: Fine Pointing to the Satellite  Step 7: Exit Pointing Mode

Step 1: Unpack ThurayaDSL

Unpack the ThurayaDSL and accessories. Battery, AC mains power adapter, and Ethernet cable are included with the ThurayaDSL.

Your service provider will have provided you with a SIM card.

Insert SIM provided by your Service Provider in SIM holder and then insert the SIM holder as shown below.

4 ThurayaDSL Satellite IP Modem User Manual

Step 2: Unpack ThurayaDSL – Power

1. Insert Battery after the SIM has been installed.

2. Plug in Power cable and charge the battery for 3 hours.

ThurayaDSL Satellite IP Modem User Manual

Step 3: Obtain Initial GPS Fix for ThurayaDSL

1. Place ThurayaDSL outside on a flat surface with a clear view of the sky.

2. Power up ThurayaDSL by pressing the Power button.

3. ThurayaDSL is now attempting to locate itself using GPS. Thi s may take up to five minutes. It is important that ThurayaDSL is placed away from buildings, trees and other obstacles that might block a clear view of the sky.

For optimum GPS signal reception, make sure ThurayaDSL



Note

is positioned in a roughly horizontal placement with the lid closed. Since GPS receivers must “see” a large part of the sky without obstructions from buildings, mountains or trees, it may be necessary to take your ThurayaDSL out to a clear space to obtain a new GPS location. It may be possible to obtain a new GPS location in a less favorable circumstance, but the time to completion may be longer.

6 ThurayaDSL Satellite IP Modem User Manual

Wait – Power light alternating

red / amber

When the power light changes from a red/amber flash to an amber/green flash, proceed to the next st ep. If the power light is solid green or flashing green, ThurayaDSL is not in antenna pointing mode. Turn ThurayaDSL off and then turn it back on.

Proceed – Power light

alternating green / amber

Step 4: Connect ThurayaDSL Using Ethernet

1. Connect the Ethernet cable to your laptop’s network interface and insert the other end of the connector into the ThurayaDSL. Note: Any CAT 5 Ethernet cable can be used to connect the laptop and ThurayaDSL as long as it is less than100 meters in length.

ThurayaDSL Satellite IP Modem User Manual

Step 5: Rough Pointing to Satellite

1. ThurayaDSL is controlled through a web browser interface. To activate the MMI (ThurayaDSL’s user in terface), open the ‘Internet Explorer or Netscape browser on your laptop. Enter

http://192.168.128.100 in the browser URL address field.

URL address field

You may want to store this URL in your “Favorites” folder in



Note

2. If you have PIN security enabled on your SIM, you will be prompted to enter your PIN before proceeding.



Note

your browser.

IMPORTANT: Before accessing the MMI, you must verify that the proxy server settings in your browser are disabled. For Microsoft Internet Explorer, go to LAN Settings under the Connections tab and uncheck the bo x next to ‘Use a proxy server for your LAN’. For Netscape, go to Advanced Preferences and select ‘Direct connection to the In ter ne t.’ DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION.

You must have a valid GPS location for the compass direction and Antenna Angle to be displayed. If the GPS is not valid, go back to step 3 and allow ThurayaDSL to obtain a GPS fix.

8 ThurayaDSL Satellite IP Modem User Manual

Compass Direction Antenna Angle

3. Note the Compass Direction and Antenna Angle from the MMI as shown above; these will be used to assist you in roughly pointing the ThurayaDSL antenna towards the satellite. Ro ugh pointing consists of determining the rough direction and elevation angle that the antenna needs to “see” the THURAYA Satellite.

4. Look at the MMI Pointing display and determine the Compass Direction needed for the antenna. Rotate ThurayaDSL left or right to the correct compass direction. The three LEDs on the left hand side of the termin a l will sequentially turn to “Green”, as th e si g n al strength gets stronger.

Rotate left and right

ThurayaDSL Satellite IP Modem User Manual

Following are sample compass directions.

South Southwest Southeast

The Protractor should match the number on the MMI screen as shown in the sample to the right.

5. Look at the MMI pointing screen and determine the elevation angle needed for the antenna. Tilt antenna up and down to the correct antenna angle.

Antenna Angle

6. The small arrow on ThurayaDSL Protractor should point to the number that was read off the MMI pointing screen.

10 ThurayaDSL Satellite IP Modem User Manual

Step 6: Fine Pointing to the Satellite

IMPORTANT: The reliability and speed of your connection to

the network will be adversely impacted unless the antenna is correctly pointed towards the satellite. Please follow these directions closely so that your ThurayaDSL is optimally pointed.

Pointing Screen - Signal Strength

1. Use the MMI pointing screen to optimally fine point the antenna. The pointing screen has a signal strength bar graph and numeric value to assist in accurate antenna pointing. The orange peak-hold bar at the end of the blue bar identifies the highest signal strength measured during antenna pointing and will help you op timise the pointing direction. Note: Obtaining the highest signal strength possible will ensure that you have an optimum connection to the network.

The power light must be flashing red/amber or



Note

ThurayaDSL Satellite IP Modem User Manual

amber/green. If this is not the case, turn the ThurayaDSL off and then back on to re-enter the pointing display.

To find the optimal antenna pointing direction, rotate ThurayaDSL slowly left or right a small amount. Find the centre peak of the signal strength using one of the methods described on the prior pages. Once a peak signal has been found, keep ThurayaDSL pointing in that direction.

To find the optimal antenna pointing elevation, tilt the antenna slowly up and down a small amount. Find the centre peak of the signal strength using one of the methods described on the prior page. Once a peak has been found keep ThurayaDSL antenna at that angle.

Rotate left or right slowly

Tilt antenna up and down

12 ThurayaDSL Satellite IP Modem User Manual

Step 7: Exit Pointing Mode

1. Your antenna is now optimally pointed. Exit the pointing mode by either of the following exit options:

Select the “Exit pointing” option on your MMI screen.

Exit Pointing

Or, press the Exit Pointing button on the terminal.

2. Congratulations! Your ThurayaDSL is successfully connected.

Note: If you are unable to successfully connect to the Internet, please see the troubleshooting section of the ThurayaDSL Satellite IP Modem

User Manual.

ThurayaDSL Satellite IP Modem User Manual

Quick Reference

This section serves as a reference guide, identifying the key operational aspects of using the ThurayaDSL system and the Controls and Indicators on ThurayaDSL and their functions.

Global Positioning System Operation

ThurayaDSL Satellite IP Modem contains an integrated Global Positioning System (GPS) receiver that is used to provide location information. GPS location information is required for system access, and the reception of a new GPS location is attempted automatically every time ThurayaDSL is powered on.

For optimum GPS signal reception, make sure ThurayaDSL is positioned in a roughly horizontal placement with the lid closed. Since GPS receivers must “see” a large part of the sky without obstructions from buildings, mountains or trees, it may be necessary to take your ThurayaDSL out to a clear space to obtain a new GPS location. It may be possible to obtain a new GPS location in a less favourable circumstance, but the time to completion may be longe r.

Once updated, ThurayaDSL remembers your loca tion so the unit can be relocated to a more convenient working area, such as inside a building by a window facing toward the satellite.

Once you have established a session on ThurayaDSL you will not need another GPS location while you remain connected in the “Always On” condition. This is convenient if you intend to operate from one location for an extended period of time since there is no need to move ThurayaDSL to refresh the GPS receiver. Also, your stored GPS location remains good for a period of time even if you power down and move a short distance between sessions. When you believe this is the case, simply skip the GPS location step and complete the ThurayaDSL satellite pointing operation prior to going directly onto the network. Be sure to carefully point your unit every time it is moved.

Stored GPS Location

The most recent GPS location is stored in ThurayaDSL even when powered down. Upon power up, if this stored GPS location is available the display indicates “Using Stored Location.” Even so, ThurayaDSL will attempt to update this GPS location since the Thuraya system will only

14 ThurayaDSL Satellite IP Modem User Manual

allow access if your GPS location is n ot too old. If ThurayaDSL is able to update the GPS location, the status changes from “Stored” to “Valid.” GPS location is shown as “Invalid” only under special circumstances when the stored information has been eras ed. In any case, you may wish to attempt network access to see if service will b e granted.

Antenna Pointing

Establishing a new connection requires the careful orientation of ThurayaDSL towards the ThurayaDSL Satellite. The more precise this alignment, the faster your data will be able to travel over the network. To ensure precise alignment, the pointing operation is divided into a rough pointing operation followed by a fine pointing operation.

To assist in rough ThurayaDSL orientation, the stored GPS location is used to obtain your location relative to the s a tellite. Through use of this geographic location data, direction and elevation angle information is supplied to you on your computer’s display. You can use this information in conjunction with ThurayaDSL compass and elevation angle scale to obtain an initial orientation towards the satellite.

Next, station yourself with your ThurayaDSL’s “lid” (the antenna) opened away from you (like the display screen of a laptop computer) ensuring that nothing but open sky is between the Thuraya DSL’s lid and the Thuraya Satellite. If the view is blocked by trees, mountains, buildings or similar objects then you must relocate ThurayaDSL. This manipulation is called the Rough Pointing procedure.

Do not stand in front of the Antenna

ThurayaDSL emits radio frequency energy when in the transmit mode. To avoid injury, do not place head or other body parts in front of the antenna when system is operational.

ThurayaDSL Satellite IP Modem User Manual

Once you have completed rough pointing, the connection can be “tuned” using the fine pointing procedur e. The tuning consists of small changes in direction (rotation of the ThurayaDSL) and small changes in elevation angle (small up and down movement of the ThurayaDSL’s lid). Signal meters are located on the ThurayaDSL and computer display; you can use either one to maximize your signal streng th. Finding the maximum for both the direction and elevation angle settings ensures the best performance from your ThurayaDSL.

16 ThurayaDSL Satellite IP Modem User Manual

Controls and Indicators

The figures below illustrate where the Control Buttons and Lights are located on ThurayaDSL and the functions of each.

Power Button

The Power Button turns ThurayaDSL power on and off. To turn on the ThurayaDSL Satellite IP Modem, push the Power button down until the Power Light illuminates. To turn off ThurayaDSL, push the Power button down until the Power Light darkens (at least two seconds). The ThurayaDSL will shut off a few seconds later.

Once ThurayaDSL is connected to the AC Mains power, the ThurayaDSL will power up immediately. Note that when ThurayaDSL is attached to AC Mains power , the ThurayaDSL still supports battery charging while the ThurayaDSL is turned off.

Power Light

When ThurayaDSL is powered down, the Power Light is off. Normal Operational Mode: The Power Light is on solid if the ThurayaDSL

is running on AC Mains power and flashing if the ThurayaDSL is on battery power. The colour of the Power light will be amber if the terminal is not yet connected to the network and green if the network is available for use.

Pointing Mode: The Power Light changes colour in order to indicate the status of the GPS acquisition. If the Light is switching between red and amber, then the GPS location has not been updated since power up. If the Light is switching between amber and green, then the GPS location has been updated since power up.

If the Power Lig h t is flashing red at anytime, there is a fault or error condition in ThurayaDSL.

ThurayaDSL Satellite IP Modem User Manual

Exit Pointing Button

Exit Pointing Mode: Pressing this button down for two seconds will cause

the terminal to exit pointing mode. If there is no response, you must check the MMI to determine why (may require SIM PIN entry or other action).

Pointing Mode Lights

The Pointing Mode Lights are lit and used as a bar graph to indicate relative signal strength. The Lights turn from red (poor signal strength) to amber (better signal stren gth) to green (best signal strength) as the antenna is manipulated to get the optimum signal.

Battery Light

The Battery Light is off when ThurayaDSL is powered down. Normal Operational Mode: If the Battery Light is flashing amber,

ThurayaDSL is powered on and not connected to AC mains power. If the Light is flashing green, the ThurayaDSL is connected to AC mains power and the battery is charging. If the Light is green, the ThurayaDSL is connected to AC mains power and the battery is fully charged. If the Light is flashing red, the battery is low and is not charging.

Pointing Mode: In this mode, the Battery Light is used as part of the bar graph to indicate relative signal strength. The Light turns from red (poor signal strength) to amber (better signal strength) to green (best s ignal strength) as the antenna is manipulated to get the optimu m signal.

When ThurayaDSL is on battery power (no AC Mains), the



Note

Power, and Battery Lights will flash to conserve power.

18 ThurayaDSL Satellite IP Modem User Manual

ThurayaDSL Antenna Protractor

When you are positioning the antenna during the Antenna Pointing process, the protractor provides the current angle of the antenna so that you can adjust it to the Antenna Angle specified on the pointing screen.

Compass

Reference the compass during the Antenna Pointing process to get the correct Compass Direction needed for the antenna. The illustration shows an example of a South-West orientation.

The compass can be affected when close to magnetic



Note

ThurayaDSL Satellite IP Modem User Manual

fields or metallic objects.

MMI Screens

Pointing Screen

The Pointing Screen provides the best way to orient ThurayaDSL towards the satellite. Once ThurayaDSL is powered up, open your browser and

http://192.168.128.100 into the browser Address field

enter If you enable a SIM Personal Identification Number (PIN) and a Security

Code, you are prompted to enter these values before advancing to other ThurayaDSL Administration pages in the MMI.

Pointing Screen

If Antenna Pointing is disabled, the Pointing Screen will



Note

Follow the directions in First Time Set-up for using this screen while going through the Pointing process.

GPS Validity: Invalid, Stored or Valid. See the Global Positioning System Operation section for more details on GPS.

Point Antenna to These Settings: Compass Direction and Antenna Angle to help orient ThurayaDSL toward the satellite. Once this rough pointing

be bypassed. See the Advanced Settings section for additional information.

20 ThurayaDSL Satellite IP Modem User Manual

is accomplished, use the Signal Strength meter below to optimise the pointing direction.

Signal Strength: This blue bar moves to the right as the signal received from the satellite gets stronger. The numeric display to the right of the bar is simply a digital representation of the bar. The orange peak-hold bar at the end of the blue bar identifies the highest signal strength measured during antenna pointing and will help you op timise the pointing direction. Use this display when fine tuning ThurayaDSL’s orientation to the satellite. Signal strength is only a relative measure of the satellite signal strength and may vary from location to lo cation.

Switch GPS Antenna: You can switch between an Internal and External GPS Antenna by selecting one of these two radio buttons. Once you have made the change, select the Apply button to implement the change. The External option should only be selected when using the optional external GPS antenna accessory. Instructions on how to connect the optional external GPS antenna accessory are included with the accessory package.

Mute/Unmute Signal Beep: An audible beep to provide a relative indicator of signal status (faster beep = higher signal quality) can be emitted from your computer speaker during the Pointing Process. Select this button to Mute or Unmute the sound.

Exit Pointing: Select this button to leave the scre en after optimum signal strength has been achieved. This action wi ll ta ke you to the ho me screen on the MMI.

Home Screen

The Home screen displays summary status information about ThurayaDSL.

You can navigate among all the various MMI functions by selecting one of the Main functions from the menu on the left side of the screen. Submenus will appear after selecting one of these Main functions:

• Properties

• Statistics

• Status

• Settings

ThurayaDSL Satellite IP Modem User Manual

Home Screen

Signal Quality: Displayed on all MMI screens, this bar graph provides an indication of satellite signal quality. To save power, this indication updates slowly over time. To ensure you have fresh information, press the reload button on your browser to update the page display.

The Signal Quality status is a different measure of the received



Note

Battery Level: Displayed on all MMI screens, this bar graph provides an

indication of remaining battery capacity.

To save power, this indication updates slowly over time. To ensure you have fresh information, press the reload button on your browser to update the page display.

Battery Status: This displays either Charging, Not Charging or Fully Charged.

satellite signal than the Signal Strength status shown on the pointing screen. Seeing differences between these two levels is normal and not an indication of a problem with your ThurayaDSL.

 Green: normal indication of battery level  Red: almost fully discharged  Amber: charging under external power

22 ThurayaDSL Satellite IP Modem User Manual

Network Status: Available, Acquiring, or Unavailable. If the status is Available then ThurayaDSL is ready to send and receive your data over the network. If the status is Unavailable then see the Fault Status for an indication of why a network connection is not available.

Fault Status: Any faults or errors detected by MMI are displayed near the bottom of the screen

Properties Screen

The Properties screen displays a summary of current communications parameter settings.

Properties

Current Settings: Software Version, Interface Mode, Public Network IP Address, Private Satellite Modem IP Address, Satellite Modem International Mobile Equipment Identity (IMEI), and Satellite Modem Media Access Control (MAC) Address.

Restore Factory Defaults

The Restore Factory Defaults screen is a subset of Properties. Restoring the factory defaults returns ThurayaDSL's settings to their

original, just out-of-the-box state. This does not change the security code or SIM parameters. Please exercise caution when proceeding. If you Restore Factory Defaults, you will need to re-enter any configuration information supplied by your Service Provider.

ThurayaDSL Satellite IP Modem User Manual

Statistics Screen

Statistics: Click this link if you would like to view estimates of your data

usage. Data usage figures are obtained by coun ting the bytes in the IP packets received by and sent from the ThurayaDSL terminal. You can view both “since power on” (per session) and “Cumulative” (lifetime) data usage counts. To reset the data counters of a session, simply select the reset button for either transmit or receive and click the Apply button.

Statistics

The data usage figures provided on the screen are estimates



Note

only. This feature is not tied into the actual billing system. HNS assumes no liability if differences are found between data usage figures and your actual bill.

If ThurayaDSL is shutdown improperly, user d ata values on the lifetime session may be lost and not recorded.

24 ThurayaDSL Satellite IP Modem User Manual

Status Screen

The Status Screen is displayed as a separate window to provide a concise summary of the ThurayaDSL status.

Status Window

This window gives you a summary of current ThurayaDSL system configuration and performance. When the Status Window is open, its information is updated every minute. If you are running on battery power, this will reduce your available operating time.

Network Status: Available or Unavailable. If the status is Available then ThurayaDSL is ready to send and receive your data over the network. If the status is Unavailable then see the Fault Status for an indication as to why a network connection is not available.

Battery Status: Battery, charging on AC Mains, or charged on AC Mains. Signal Quality: This bar graph provides an indication of satellite signal

quality.

Note: The Signal Quality status is a different measure of the

received satellite signal than the Signal Strength status shown on the pointing screen. Seeing differences between these two levels is normal and not an indication of a problem with your ThurayaDSL.

ThurayaDSL Satellite IP Modem User Manual

Battery Level: This bar graph provides an indication of remaining battery capacity.

 Green: normal indication of battery level  Red: almost fully discharged  Amber: charging under external power

GPS Antenna: Internal or External. Fault Status: Any current system faults or errors.

Settings Screens

From the Main menu you can select Settings which allows you to navigate among all the various Settings functions from the menu on the left side of the screen:

• Network Settings

• Security Management Settings

• Login Settings

• Advanced Settings

• Status

• Home

Network Settings Screen

After executing the necessary First Time Set-up steps to configure ThurayaDSL, you may want to select the Network Settings screen to check your network configuration. On this screen, you should find the appropriate Domain Name Service (DNS) and the Access Point Name (APN) information configured by your Service Provider.

By default your Service Provider has already performed this



Note

configuration step for you. Whenever you modify the DNS addresses on the Network

Settings screen, you must exit the MMI, reboot your computer, and power the ThurayaDSL off and then back on so that the new settings can take effect.

26 ThurayaDSL Satellite IP Modem User Manual

Network Settings

Use Static Public Network IP Address: If this radio button is not selected, ThurayaDSL uses an IP address automatically assigned by the network during the period when the ThurayaDSL connects to the network. By default this button is not selected. If this box is selected, the ThurayaDSL uses the IP address you enter in the Static Public Network IP Address field that follows. You should only check this box and enter an IP add ress if directed to do so by your Service Provider.

DNS Host 1: Primary Host Domain Name Service (DNS) Add ress. An IP address is required in this field and will be supplied by your Service Provider.

DNS Host 2: Secondary Host DNS Address. APN Enable: If use of multiple Internet Service Providers is required, you

can check this box and enter the appropriate Access Point Name (APN) value. You should modify these fields only if directed to do so by

your Service Provider. SAVE/ CANCEL: If you want the values you have entered to be

processed, click the SAVE button, exit the MMI, and reboot your computer. You will also need to turn ThurayaDSL off and then on again so that the new settings can take effect. If you want the values you have entered to be ignored because of error or uncertainty, click the CANCEL button and the Network Settings remain as they were with no reboot required.

ThurayaDSL Satellite IP Modem User Manual

Security Management Screen

The Security Management screen allows you to impose a tighter level of security on your ThurayaDSL.

Security Management

SIM PIN Enable: If this box is not checked, there is no prompt for a SIM PIN after you invoke the MMI. If this box is checked, a prompt requests you to enter the SIM PIN each time you run the MMI. This helps prevent unauthorised use of your SIM. To change the setting, simply modify the check box as desired, enter the current SIM PIN, and click the SAVE. Note: If the SIM PIN code is entered wrong three times, the ThurayaDSL will be locked until the PUK (Pin Unlock Key) numb er is entered. Consult your Service Provider if you do not remember your PUK number.

Change SIM PIN: If the SIM PIN Enable box is checked, and you would like to change the existing PIN, click this link or choose the CHANGE SIM PIN option on the menu. You will be required to enter the Old PIN, the New PIN, and the New PIN again for confirmation.

Security Code Enable:

Security Code after you invoke MMI. If this box is checked, a prompt asks for the Security Code entry each time you run the MMI with a different SIM than the one that was in the ThurayaDSL when the Security Code was enabled. By default, the Security Code is not enabled. Note: By default, the security code is eight (8) characters long.

If this box is not checked, there is no prompt for a

28 ThurayaDSL Satellite IP Modem User Manual

Change Security Code: If the Security Code Enable box is checked, and you would like to enter the Code for the first time or change an existing Code, click this option. You will be required to enter the Old Code, the New Code, and the New Code again for confirmation. Click SAVE to store the changes.

If you forget the security code you will not be able to use



Note

ThurayaDSL with a different SIM. When you enter the Security Code for the first time, no old

Security Code entry is required. Whenever you enter or modify the Security Code, you must exit the MMI, and turn ThurayaDSL off and then on again so that the new settings can take effect.

The Login Settings screen is a subset of the Settings button.

Utilize this screen only if you have been given the necessary information from your Service Provider.

Service Provider Security: If this box is checked, you can enter a User ID and Password for authentication between ThurayaDSL and your Service Provider. Your Service Provider will let you know if this step is required and give you the necessary information.

ThurayaDSL Satellite IP Modem User Manual

To change the Service Provider Password, you are required to enter the

Old Service Provider Password, the New Password, and the New Password again for confirmation. Click the Save button to store the

changes.

Advanced Settings Screen

The Advanced Settings screen is a subset of Network Settings. Satellite Search Method: These are two radio buttons which determine

the method of locking onto the satellite. The defa ult method is normal.

This is the method to use unless your Service Provider specifies the full method. The full method takes longer and utilizes more resources since it

will search all possible frequencies for ThurayaDSL service. This full search can take up to 2 0 m inutes.

Advanced Settings

Antenna Pointing: This dropdown menu determines whether the Pointing Display comes up each time ThurayaDSL is booted. If the ThurayaDSL is not moved between sessions, this option can be disabled to bypass the pointing state upon power up. However, if ThurayaDSL is moved, antenna pointing must be enabled to ensure optimum data throughput and performance.

Antenna Pointing Audio Signal: This dropdown menu allows you to enable or disable (mute) audio through your computer speakers during pointing.

30 ThurayaDSL Satellite IP Modem User Manual

GPS Antenna Input: This dropdown menu allows you to select which kind of GPS antenna that you are using; either Internal or External. The External option should be selected only when using the optional external GPS antenna accessory.

Select the SAVE button to implement your modifications.

Whenever you modify any settings on the Advanced Network



Note

Settings screen, you must exit the MMI, and power ThurayaDSL off and then back on so that the new settings can take effect.

Upgrade ThurayaDSL

Occasionally, ThurayaDSL software upgrades are made available to you. These upgrades may add new features or f ix minor problems. The software can be downloaded directly from the Internet using any available access method, including ThurayaDSL.

Upgrading Software

In order to upgrade software you must first connect to the Internet and follow the steps listed below:

 Connect your PC/Notebook to the Internet using ThurayaDSL

(satellite service), LAN, or dial up connection.

 Go to  Go to the section for ThurayaDSL updates.  To download, select the latest upgrade package (if available).

The browser proceeds to retrieve the package.

 Once the package is downloaded, you are prompted to

execute the package. Select “Yes. ”

 The package is a self-extracting set of files that will upgrade the

terminal.

 Once the package is installed, it puts a shortcut on the desktop

and prompts you to upgrade now. Select this option an d the program will allow you to upgrade the terminal.

 The upgrader will query the current software version of the

terminal. You should choose whether you want to upgrade to the newer version of software.

 If you choose to upgrade the terminal, the process

automatically downloads the new release of software and forces a terminal reboot.

 When the terminal returns from reboot, you can verify that the

download was successful via the Properties page in the MMI.

ThurayaDSL Satellite IP Modem User Manual

www.thuraya.com.

Troubleshooting

This section details the following:

• Some general hardware and software problems you may

encounter in the installation and operation of ThurayaDSL along with the possible source of these problems and how to correct them.

• System fault codes and descriptions reported to you by

ThurayaDSL on the MMI screens, along with their possible causes and solutions.

32 ThurayaDSL Satellite IP Modem User Manual

General Troubleshooting

Problem Possible Cause Action

ThurayaDSL will not switch on, or will not stay on when under battery power.

SIM card error.

Battery needs recharging.

The battery is not inserted properly.

The battery contacts are dirty or damaged.

The ThurayaDSL was reset while under battery power

SIM card or SIM card contacts may be damaged.

SIM card may not be present.

SIM card may be inserted incorrectly.

SIM card contacts may be dirty.

Charge the battery. Check Battery Light or MMI screen for battery charging indication.

Remove and reinsert the battery. Make sure the battery latch is in its farthest right hand position after the battery is inserted.

Check the battery contacts. Clean them if necessary. If you find any damage, replace battery.

When the ThurayaDSL is reset whil e under battery power (no AC Mains connected), you must turn it back on manually. This is a normal operation for the ThurayaDSL.

Visually inspect the SIM card and SIM card contacts and return SIM card to your Service Provider if it is damaged.

Remove the SIM boot according to the instructions in User Manual and verify that the SIM card is present.

Remove the SIM card and make sure that it is inserted according to the instructions in the User Manual.

Clean the SIM card contacts with a dry cloth.

ThurayaDSL Satellite IP Modem User Manual

Problem Possible Cause Action

The MMI does not work from browser.

Primary LAN connection to the ThurayaDSL does not function.

The compass does not appear to work correctly.

The Security Code appears to be invalid.

The browser may not be correctly configured.

The interface cable is not plugged in correctly.

The PC Windows network settings may not be configured correctly.

The PC can only have one active LAN connection. When connected to the PC, the ThurayaDSL must be the only active LAN connection.

The compass is not level or is near metal.

The code may have been changed.

For Netscape, go to Advanced Preferences and select ‘Direct connection to the Internet .’

For Microsoft Internet Explorer, select Tools / Internet Options / Connections / LAN Settings and uncheck the box labelled ‘Use a proxy server for your LAN.’

For Safari, select System Preferences/ Network / Built-in Ethernet / Proxies and uncheck the box labelled ‘Web Proxy (HTTP).’

You May Need To Recheck This Box Upon Returning To Your Other Internet Connection.

Remove and reinsert the interface cable from both the PC and the ThurayaDSL.

Make sure the Windows network settings in the PC are set to choose IP settings automatically (DHCP). Then reboot the PC.

Disconnect all other LAN connections. Make sure the ThurayaDSL is the only active LAN connection.

Windows limits the number of network bindings to six. If you have more than six, you must remove one in order for the PC to communicate with the ThurayaDSL.

Place ThurayaDSL on a flat and level surface away from metallic objects.

After three failed attempts to enter the Security Code, you must switch the ThurayaDSL off and on again. If you forgot the Security Code, contact your Service Provide r.

34 ThurayaDSL Satellite IP Modem User Manual

Problem Possible Cause Action

The SIM PIN code appears to be invalid.

ThurayaDSL cannot locate itself using GPS.

The Signal Strength meter on the pointing screen does not change when moving the antenna.

ThurayaDSL cannot find the satellite.

ThurayaDSL cannot access the internet after successful pointing.

The code may have been changed.

No signal or weak signal.

Determining G PS position can take up to 5 minutes.

The ThurayaDSL is configured to use an external GPS antenna.

Java not enabled on the browser.

Rough pointing not completed correctly.

No signal or weak signal.

You did not exit antenna pointing mode.

If the SIM PIN is blocked, contact your Service Provider to obtain the PUK (PIN Unlock Key) code. Enter the PUK when prompted.

Make sure no obstruction is blocking the GPS antenna and that the ThurayaDSL has a clear view of at least 3/4 of the sky. Make sure that you do not place your hand or another object over the GPS antenna.

Wait for 5 minutes. Switch the ThurayaDSL off and on again.

Go to the Advanced Network Settings page on the MMI and set ‘Switch GPS Antenna’ to ‘internal.’

Enable Java applications on the browser.

Follow the instructions in the User Manual to correctly complete rough pointing.

Make sure no obstruction is blocking the satellite signal. Make sure that the ThurayaDSL has a clear view of the sky in the direction of the satellite. Be aware that window glass may reduce the signal level.

Check that the antenna is pointed using the correct compass direction and antenna angle from the MMI Pointing screen.

Check the antenna switch to make sure that ‘L’ is selected for ThurayaDSL service.

Click the ‘Exit Pointing’ button from the Pointing page or press the “exit Pointing button on the face of the terminal.

ThurayaDSL Satellite IP Modem User Manual

Problem Possible Cause Action

No network access or poor network performance.

The battery will not charge

The antenna may not be pointed properly.

The ThurayaDSL network settings may not be correctly configured.

The browser may not be correctly configured.

Interference from other satellite mobile terminals.

The battery is defective.

Turn ThurayaDSL off and then back on again, and attempt antenna pointing again to improve the signal strength. You may need to reposition ThurayaDSL, verifying that there are no obstructions blocking the satellite signal and that the ThurayaDSL has a clear view of the sky in the direction of the satellite.

Refer to the network settings supplied by your Service Provider. If the DNS Host settings are changed, the PC must be rebooted.

For Netscape, go to Advanced Preferences and select ‘Direct connection to the Internet .’

For Microsoft Internet Explorer, select Tools / Internet Options / Connections / LAN Settings and uncheck the box labelled ‘Use a proxy server for your LAN.’

For Safari, select System Preferences/ Network / Built-in Ethernet / Proxies and uncheck the box labelled ‘Web Proxy (HTTP).’

YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO YOUR OTHER INTERNET CONNECTION.

If you are near another satellite mobile terminal, switch the other satellite mobile terminal off or move as far away as possible to avoid interference.

Replace the battery. After several years of average use, a gradual decline may be expected.

36 ThurayaDSL Satellite IP Modem User Manual

Problem Possible Cause Action

The battery

contacts are dirty or damaged.

ThurayaDSL stops sending data even with good network connection and sufficiently charged battery. The indicator lights blink red.

ThurayaDSL cannot enter antenna pointing mode while you are trying to reposition the antenna.

After ThurayaDSL exits antenna pointing mode, the Signal Quality meter on the MMI changes from time to time.

Antenna moves after pointing.

ThurayaDSL/battery is overheated.

Antenna pointing mode cannot be accessed without power cycling the ThurayaDSL.

The ThurayaDSL is configured to skip antenna pointing.

Normal behaviour. There are several types of

ThurayaDSL was moved by the wind.

Check the battery contacts. Clean them if necessary. If the battery is damaged, replace it.

Let the ThurayaDSL/battery cool down. Wait until the Indicator Lights stop blinking red to continue.

Turn the ThurayaDSL off and on again to enter antenna pointing mode.

Go to the Advanced Network Settings page on the MMI and check ‘Enable Antenna Pointing Display.’

channels used by the ThurayaDSL, each with different signal strengths. Because the Signal Quality meter measures the channel currently in use, there may be slight differences in what the meter shows as channels are changed from one type to another.

Use tie-down clips provided with the ThurayaDSL to fix the unit in place.

ThurayaDSL Satellite IP Modem User Manual

Fault Codes

Number and

Description

1 SIM card is not

installed. Power down, install SIM card properly and try again.

2 SIM card read/write error. Power down and try again.

Cause Solution

Absence or incorrect installation of the SIM card.

Failure to read from or write to the SIM card.

SIM card may not be present. Remove the SIM boot according to the instructions in the User Manual and verify that the SIM card is present.

SIM card may be inserted incorrectly. Remove SIM card and make sure it is inserted according to the instructions in the User Manual.

SIM card may be damaged. Visually insp ect the SIM card and return it to you r Service Provider if damaged.

SIM card contacts may be dirty. Clean the SIM card contacts with a dry cloth.

If problem conti nues, replace SIM card with a known good SIM card. If problem persists, return the unit to your Service Pro vider fo r service.

Power down ThurayaDSL and try again.

SIM card may be damaged. Visually insp ect the SIM card and return it to you r Service Provider if damaged.

SIM card contacts may be dirty. Clean the SIM card contacts with a dry cloth.

If the problem continues, replace SIM card with a known good SIM card. If the problem persists, return the unit to your Service Provider for service.

38 ThurayaDSL Satellite IP Modem User Manual

(

Number and

Description

3 SIM card access

has been blocked. Please contact your Service Provider.

4 SIM card has been improperly changed during an active session. Power down and try again.

5 SIM card is not responding. Power down and try again.

Cause Solution

Failure to access the SIM card due to too many failed attempts with an invalid PIN.

You replaced a SIM card with another after the ThurayaDSL was turned on.

Hardware failure to access the SIM card.

This occurs after 3 failed attempts to enter the PIN. The SIM card is locked. Enter the PUK to unlock the SIM card.

The SIM card must be replaced when the unit is turned off. Make sure the unit is turned off before replacing the SIM.

Power down ThurayaDSL and try again.

SIM card may be damaged. Visually insp ect the SIM card and return it to you r Service Provider if damaged.

SIM card contacts may be dirty. Clean the SIM card contacts with a dry cloth.

If problem conti nues, replace SIM card with a known good SIM card. If problem persists, return the unit to your Service Pro vider fo r service.

6 A required data field could not be accessed from the SIM card. Please contact your Service Provider.

7 You are not allowed to connect to the network. Please contact your Service Provider.

8 Your ThurayaDSL terminal is not allowed to connect

Absence of a required data field on the SIM card.

Network connection failure because the user is not allowed to connect to the Network.

Network connection failure because the

ThurayaDSL Satellite IP Modem User Manual

SIM card was incorrectly programmed and is missing one or more required fields. The SIM card must be replaced by another from your Service Pro vider.

Your authorisation has been removed by your Service Provider (SIM card IMSI is not authorised). Contact your Service Provider to regain service.

The ThurayaDSL authorisation has been removed by your Service Provider

ThurayaDSL

Number and

Description

to the network. Please contact your Service Provider.

9 You have no subscription, service is not allowed. Please contact your Service Provider.

10 This ThurayaDSL terminal was detached by the network. Cause unknown. Power down and try again.

11 Network connection failure – Invalid parameters used for network attach procedure. Please contact your Service Provider.

Cause Solution

ThurayaDSL is not allowed to connect to the Network.

Network connection failure because you are not identified as a subscriber to the service.

Network connection broken with an unknown cause.

Network connection failure due to use of invalid parameters.

IMEI is not authorised). Contact your Service Provider to regain authorised service.

Contact your Service Provider to receive authorised service. Your Service Provider should check the subscription entries in the Home Location Registry.

Power do wn ThurayaDSL and try again. If the problem continues, contact your Service Provider.

Contact your Service Provider.

12 Network connection failure LLC or SNDCP failure. Power do wn and try again.

13 Network connection failure – Unknown PDP type. Please contact your Service Provider.

14 Network connection failure User authorisation failed. Please contact your Service Provider.

Network connection failure caused by LLC or SNDCP failure.

Network connection failure.

Network connection failure because the user is not authorised for service.

Power do wn ThurayaDSL and try again. If the problem continues, contact your Service Provider.

Contact your Service Provider to regain authorised service. Your Service Provider should check the subscription entries in the Home Location Registry.

40 ThurayaDSL Satellite IP Modem User Manual

Number and

Description

15 Network

connection failure – Service option not supported. Please contact your Service Provider.

16 Network connection failure Service option not subscribed. Please contact your Service Provider.

17 Network connection failure - N-SAPI has already been used. Power down and try again.

18 Network connection failure – Regular PDP deactivation by network. Power down and try again.

Cause Solution

Network connection failure because the service option is not supported.

Network connection failure because user was not subscribed to the service option.

Network connection failure because network assigned an N-SAPI that is already being used.

The connection was deactivated by the Network.

Contact your Service Provider to regain authorised service. The Service Provider should check the subscription entries in the Home Location Registry.

Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider .

Power do wn ThurayaDSL and try again. If the problem continues, contact your Service Provider.

19 Network connection failure SM network failure. Power do wn and try again.

20 Network connection failure – Too many failures to activate PDP context. Power down and try again.

21 Network connection failure Network assi

ned an

Connection failure due to SM network failure.

Too many failed attempts (4) to connect to the Network.

Assignment of an invalid IP address by the network durin

ThurayaDSL Satellite IP Modem User Manual

Power do wn ThurayaDSL and try again. If the problem continues, contact your Service Provider.

This failure may occur because of a weak signal due to obstructions or geographic position (such as extreme latitude or longitude). Contact your Service Provider to verify coverage for your location.

Power do wn ThurayaDSL and try again. If the problem continues, contact

our Service Provider.

Number and

Description

invalid IP address. Power do wn and try again.

22 Network connection failure – No response from network. Power down and try again.

23 Network connection failure – Protocol error received from network. Power down and try again.

24 Network connection failure – GPRS stack could not attach to MUX interface. Power down and try again.

Cause Solution

connection.

Network connection failure due to lack of a response from the network.

Network connection failure due to a protocol error.

Internal software error.

The Service Provider should verify that you have the correct network settings.

Power do wn ThurayaDSL and try again. If the problem continues, contact your Service Provider.

25 Network connection failure GPRS stack could not detach from MUX interface. Power down and try again.

26 SIM card error IMSI field is longer than 8 bytes and is invalid. Please contact your Service Provider.

27 GPRS software internal failure - GPRS stack message subscription failure. Please contact your Service Provider.

Internal software error.

SIM card may have been programmed incorrectly.

Internal software error.

Power do wn ThurayaDSL and try again. If the problem continues, contact your Service Provider.

SIM card was incorrectly programmed. The SIM card must be replaced by another from your Service Provider.

Power do wn ThurayaDSL and try again. If the problem continues, contact your Service Provider.

42 ThurayaDSL Satellite IP Modem User Manual

Number and

Description

28 Your PC has been

disconnected from the ThurayaDSL terminal. Please reconnect your PC if you desire service

41 Your PC is opening large numbers of TCP connections (may be a virus generating connections). The ThurayaDSL terminal is running out of resources.

42 TCP connection resources are depleted due to your PC opening excessive connections. You must restart your terminal to regain service to the network.

Cause Solution

The connection between PC and ThurayaDSL has been removed, or

The interface cable between PC and ThurayaDSL is not plugged in properly.

Applications (and possibly viruses) on your PC are generating excessive Internet connections.

Excessive TCP connections by the PC have consumed all available connection resources in the terminal. The terminal cannot recover from this error.

Remove and reinsert the interface cable from both the PC and the ThurayaDSL. When done reboot the ThurayaDSL.

Check your PC for applications that may open large numbers of connections and disable these applications.

If the problem continues, contact your Service Provider.

Clean up PC applications that are consuming excessive TCP connections. Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider.

101 You were detached by the network. The ThurayaDSL terminal is attempting to reattach…

102 No network connection – User initiated detach from network.

103 Ne t wo r k Network If the problem continues,

Connection broken by the Network.

The ThurayaDSL terminal has received detach confirmation from the network.

Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider .

If the problem continues, contact your Service Pro vider.

ThurayaDSL Satellite IP Modem User Manual

Number and

Description

connection failure – PLMN is not allow ed. Reacquirin g connection.

104 Network connection failure LA is not allowed. Reacquiring connection…

105 Network connection failure – Roaming is not allowed. Reacquiring connection.

106 Network connection failure ThurayaDSL terminal implicitly detached by the network. Reacquiring connection…

Cause Solution

connection failure due to PLMN not allowed.

Network connection failure because ThurayaDSL is in a service not allowed Location Area (LA) .

You are using a SIM card from a carrier that does not have a roaming agreement with your Service Provider.

Network connection failure because the ThurayaDSL was implicitly detached by the Network.

contact your Service Provider.

If the problem continues in other areas where service is allowed, contact your Service Provider.

If the problem continues with an authorised SIM card, contact your Service Provider.

If the problem continues, contact your Service Provider.

107 Network service is not available – Network resources not available. Reacquirin g connection…

108 Network service is not available. Reacquiring connection…

109 Network service is not available – No network. Re acquir ing connection…

110 Access to Network service not If the problem continues, contact

Network service not available due to lack of network resources.

Network service not available.

The spot beam is dark and cannot be illuminated for ThurayaDSL service. If the p roble m cont inues, contact your Service Provider .

If the problem continues, contact your Service Provider.

44 ThurayaDSL Satellite IP Modem User Manual

Number and

Description

network is not available at the moment, ThurayaDSL terminal acquiring netwo rk…

111 Network service is not available – Limited network service. Reacquiring connection…

112 Network service is not available Invalid position. Reacquiring connection…

113 Network service is not available – Invalid position for the selected Service Provider. Reacquiring connection…

Cause Solution

available because cell access is barred.

Network service not available due to limited service.

Network service not available because the GPS position is not valid.

Network connection failure because the of an invalid GPS position.

your Service Pro vider.

If the problem continues, contact your Service Provider.

You should verify that the ThurayaDSL has an open view of the sky to get a GPS fix. If the problem continues, contact your Service Provider.

Verify that the ThurayaDSL has an open view of the sky to get a GPS fix. If the problem continues, contact your Service Provider.

114 Network service is not available Invalid position for selected RAI. Reacquiring connection…

115 Network service is not available – Unknown cause. Reacquiring connection…

116 Network connection failure Insufficient resources. Reacquiring connection…

117 Network Network If the problem continues,

The GPS fix does not match the selected Routing Area Information (RAI).

Network service not available – cause unknown.

Network connection failure due to insufficient resources.

You should verify that the terminal has an open view of the sky to get a current GPS fix. If the problem continues, contact your Service Provider.

If the problem continues, contact your Service Provider.

If the problem continues, contact your Service Provider. Network may be down.

ThurayaDSL Satellite IP Modem User Manual

Number and

Description

connection failure – PDP rejected for unspecified reason. Reacquiring connection…

118 Network connection failure Service option temporarily out of order. Reacquiring connection…

119 Network connection failure PDP deactivated by network. Reacquiring connection…

120 No network connection - User initiated PDP deactivation.

Cause Solution

connection failure – unknown cause.

Network connection failure because service option is temporarily out of order.

Network connection failure.

The ThurayaDSL was powered down while connected to the network.

contact your Service Provider. Network may be down.

If the problem continues, contact your Service Provider. Network may be down.

You will generally not see this code. In order for you to deactivate the PDP, you must power down the terminal. If the problem continues, contact your Service Provider.

121 Network connection failure Missing or invalid APN. Please provide correct information and try again.

122 Network connection failure Rejected by GGSN. Please re-enter User ID/Password and try again.

123 Network connection failure -

Network connection failure because the APN is missing or invalid.

Network connection failure due to rejection by the GGSN.

Network connection failure

Contact your Service Provider to get the correct network settings.

Verify that your Service Provider User ID and password are correctly set on the Network Settings screen. If they are correct and the problem continues, contact your Service Provider.

Modify the QoS settings and try

ain. If the problem continues,

46 ThurayaDSL Satellite IP Modem User Manual

Number and

Description

Subscribed QoS rejected by network. Please modify parameters and try again.

124 Network connection failure Invalid transaction id. Reacquiring connection…

125 Network connection failure – Unknown Session Manager error. Reacquiring connection…

126 Network access temporarily unavailable - please wait, the ThurayaDSL terminal should automatically reacquire a connection within 1-2 minutes.

Cause Solution

because the requested QoS was rejected by the Network.

Network connection failure due to invalid transaction ID.

Network connection failure due to unknown session manager error.

Network connection failure because network access is blocked.

set all QoS settings to the default values and try again. If the problem continues with the default values, contact yo ur Service Provider.

If the problem continues, contact your Service Provider.

Network access is blocked. The network will send the ThurayaDSL a timer value, and the ThurayaDSL will attempt to connect again when the timer is complete. If the problem continues, contact your Service Provider.

127 Network access blocked – Radio priority is le ss than threshold. ThurayaDSL terminal waiting to be unblocked by the network…

128 Network Blocked

- GPS fix is too old.

ThurayaDSL terminal will attempt to reacquire connection after

Network access is blocked due to the user’s priority.

Notification of a GPS fix during or after Network connection procedure.

ThurayaDSL Satellite IP Modem User Manual

You are blocked from Network access due to your network priority. If the problem continues, contact your Service Provider.

A new GPS fix is sent to the network that is more current than the one sent when the connection was acquired. The ThurayaDSL will reacquire the connection. If the

roblem

Number and

Description

receiving a new GPS fix.

129 Network access blocked - GPS location may be too old. If condition does not clear, please obtain a new GPS location.

Cause Solution

continues and a new connection cannot be made, contact your Service Provider.

GPS fix may be too old.

Verify that the ThurayaDSL has an open view of the sky to get a GPS fix. If the problem continues, contact your Service Provider.

48 ThurayaDSL Satellite IP Modem User Manual

Glossary

APN:

Access Point Name. APNs can be assigned to each external network interface to allow communications among multiple Internet Service Providers (ISPs). network, on ThurayaDSL MMI Network Settings screen you can enable APN and enter the value supplied by your Service Provider.

Compass: When going through the antenna Pointing Process, you

reference the compass on ThurayaDSL to get the correct direction needed for the antenna.

Dynamic Host Configuration Protocol. DHCP is a communications

DHCP:

protocol that lets network administrators manage centrally and automate the assignment of IP addresses in an organization's network. With use of the Internet Protocol, each machine that can connect to the Internet needs a unique IP address. You must make sure that the Windows network settings on your PC are set to allow the network to choose IP settings automatically.

DNS: Domain Name Service, a static, hierarchical name service for

TCP/IP hosts. The network administrator configures the DNS with a list of host names and IP addresses, allowing users of workstations configured to query the DNS to specify remote systems by host names rather than IP addresses. On ThurayaDSL MMI Network Settings screen, a primary and possibly a secondary DNS address supplied by your Service Provider must be assigned.

If use of multiple ISPs is required in your

Ethernet: Ethernet is a local area networking method used widely

throughout the computer industry. It is the only communication interface supported by ThurayaDSL.

Fault Code: A number which uniquely references an error in a hardware

or software system. In ThurayaDSL, if there is a fault detected, the fault code and a description are displayed at the bottom of the ThurayaDSL MMI Home and Status screens.

GPS: Global Positioning System. When the GPS receiver in ThurayaDSL

gets a bearing on a GPS satellite, the receiver computes and stores the ThurayaDSL’s location on earth. That location is used in the Pointing Process to obtain your location relative to the ThurayaDSL Satellite.

ThurayaDSL Satellite IP Modem User Manual

Normal Operational Mode: In this mode, ThurayaDSL is connected to

your network, allowing you to perform standard system activities such as Internet browsing. The other mode of ThurayaDSL operation is Pointing Mode.

Pointing Lights: The pointing lights on the ThurayaDSL panel serve as a

bar graph to indicate relative signal strength during Pointing Mode.

Pointing Mode: In this mode, using ThurayaDSL Protractor and Compass,

and referencing the Pointing Screen for indications of signal strength, you manipulate the ThurayaDSL antenna to get the optimum GPS location and Thuraya Satel lite signal strength for your network connection. Pointing is required during ThurayaDSL set-up or if the ThurayaDSL has been moved from its previous location. Once you have obtained the best antenna position, you can enter Normal Operational Mode and be ready to perform standard activities.

Protractor: An instrument that measures angles, ThurayaDSL protractor

provides the current angle of the antenna so that you can adjust it to the antenna angle specified on the Pointing Screen.

SIM: Subscriber Identification Module. Your Service Provider issues you a

SIM, containing your SIM Personal Identification Number (PIN) and other security-related information. You insert the SIM into ThurayaDSL SIM holder as part of ThurayaDSL hardware setup. If you configure the ThurayaDSL to enable SIM PIN security, each time you invoke the ThurayaDSL MMI after turning on the ThurayaDSL, PIN authorisation is required in order to use the system.

SIM PIN: A Subscriber Identification Module (SIM) Personal Identification

Number (PIN) may be supplied by your Service Provider. If SIM PIN entry is enabled on ThurayaDSL MMI Security Management screen, a prompt requests you to enter the SIM PIN each time you run the MMI. This helps prevent unauthorised use of your SIM.

Static IP Address: A static Internet Protocol (IP) address is a number that

is assigned to a computer by an Internet Service Provider (

ISP) to be its permanent address on the Internet. Computers use IP addresses to locate and talk to each other on the Internet. If Static IP addressing is enabled on ThurayaDSL MMI Network Settings screen, you must enter an IP address supplied by your Service Provider in the Static Public Network IP Address field that follows.

ThurayaDSL: Satellite IP Modem referenced throughout this document as

ThurayaDSL.

50 ThurayaDSL Satellite IP Modem User Manual

Index

NTENNA POINTING, 15

ONTROLS AND INDICATORS, 17

Battery light, 18 Compass, 19 Exit Pointing button, 18 Pointing mode lights, 18 Power button, 17 Power light, 17 ThurayaDSL antenna protractor, 19

OVERAGE AREA, 1

C F

IRST TIME SET-UP, 2

Step 1: Unpack THURAYADSL, 4 Step 2: Unpack THURAYADSL – Power, 5 Step 3: Obtain initial GPS fix, 6 Step 4: Connect THURAYADSL using Ethernet, 7 Step 5:Rou gh Pointing to Satellite, 8 Step 6: Fine Pointing to Satellite, 11 Step 7:Exit Pointing Mode, 13

LOBAL POSITIONING SYSTEM OPERATION, 14

Stored GPS Location, 14

Glossary, 49

INIMUM SYSTEM REQUIREMENTS AND SOFTWARE INSTALLATION, 3

M MMI Screens, 20

Advanced Settings screen, 30 Home screen, 21 Login Settings screen, 29 Network Settings screen, 26 Pointing screen, 20 Properties screen, 23 Restore Factory Defaults, 23 Security Management screen, 28 Settings screen, 26 Statistics screen, 24 Status screen, 25

UICK REFERENCE, 14

AFETY INFORMATION, i

Warning Symbols Used in this Manual, i

ThurayaDSL Satellite IP Modem User Manual

Warnings for Thuraya, i

Batteries and accessories, iii Connecting devices, iii Do not operate during electrical storms, ii Do not stand in front of antenna, i General, ii Hearing aids, iv In vicinity of blasting work or explosive environments, ii Pacemakers, iii Properly ground antenna, ii Qualified service, iii

Troubleshooting, 32

Fault Codes, 38

General, 33 Unpacking ThurayaDSL, 2 Upgrade ThurayaDSL, 31

Upgrading Software, 31

52 ThurayaDSL Satellite IP Modem User Manual

ThurayaDSL Satellite IP Modem User Manual

Hughes ThurayaDSL User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual