Throughout this manual and on machine decals, you will find precautionary statements (“CAUTION,”
“WARNING,” and “DANGER”) followed by specific instructions. These precautions are intended for the personal
safety of the operator, user, servicer and those maintaining the machine.
a DANGER
Danger indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury or death.
a WARNING
Warning indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.
a CAUTION
Caution indicates a hazardous situation that, if not avoided, may cause minor or moderate personal injury or property
damage.
Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.
IMPORTANT
The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will
occur if the procedure is not followed.
NOTE
The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is
important but not hazard related.
In the interest of safety, some general precautions relating to the operation of this machine follow.
WARNING
• Failure to install, maintain and/or operate this product according to the manufacturer’s
instructions may result in conditions which can produce serious injury, death and/or property
damage.
• Do not repair or replace any part of the product or attempt any servicing unless specifically
recommended or published in this Service Manual and unless you understand and have the
skills to carry out the servicing.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the product is properly grounded and to reduce the risk of fire,
electric shock, serious injury or death.
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
WARNING
Repairs that are made to your products by unqualified persons can result in hazards due to
improper assembly or adjustments subjecting you or the inexperienced person making such
repairs to the risk of serious injury, electrical shock or death.
WARNING
If you or an unqualified person perform service on your product, you must assume the
responsibility for any personal injury or property damage which may result. The manufacturer
will not be responsible for any injury or property damage arising from improper service and/or
service procedures.
W003
W007
W008
NOTE: The WARNINGS and IMPORTANT INSTRUCTIONS appearing in this manual are not meant to
cover all possible conditions and situations that may occur. Common sense, caution and care must be
exercised when installing, maintaining or operating the washer.
Always contact your dealer, distributor, service agent or the manufacturer about any problems or conditions you do
not understand.
Locating an Authorized Servicer
Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper
service. Review all service information before beginning repairs.
Warranty service must be performed by an authorized technician, using authorized factory parts. If service is
required after the warranty expires, Alliance Laundry Systems also recommends contacting an authorized technician
and using authorized factory parts.
If literature or replacement parts are required, contact
the source from whom the machine was purchased or
contact Alliance Laundry Systems at (920) 748-3950
for the name and address of the nearest authorized parts
distributor.
For technical assistance, call (920) 748-3121.
Nameplate Location
When calling or writing about your product, be sure to
mention model and serial numbers. Model and serial
numbers are located on nameplate(s) as shown.
Nameplate
IC
R
B
A
L F
L
A
S
S
E
R
P
T
N
E
N
A
M
R
E
P
D
E
C
N
A
L
A
B
N
U
M
R
A
W
D
A
O
L
D
L
O
C
T
O
H
E
S
U
N
I
E
R
U
T
A
R
E
M
E
T
H
S
A
W
E
S
N
I
R
S
S
E
R
P
.
M
R
E
P
E
T
A
C
I
L
ED
N
I
P
S
L
A
M
R
O
N
R
O
T
C
E
L
E
S
C
I
R
B
A
F
NOTE: Coin slide and
coin drawer shown for
illustration purposes
only.
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
IMPORTANT: Refer to appropriate wiring diagram for aid in testing washer components.
1. NO HOT WATER
POSSIBLE CAUSETO CORRECT
Hot water supply faucet is closed.Open faucet.
Water supply is cold.Check water heater.
Kinked hot water inlet hose.Straighten or replace hose.
Clogged mixing valve screen, or screen in outer end
of inlet hose nearest water supply faucet.
Inoperative hot water mixing valve solenoid.Test solenoid and replace if inoperative.
Inoperative timer.Test timer and replace if inoperative.
Inoperative temperature switch.Test switch and replace if inoperative.
Inoperative pressure switch.Test switch and replace if inoperative.
Clogged pressure hose.Remove and clean or replace hose.
Broken, loose, or incorrect wiring.Refer to appropriate wiring diagram.
Disconnect hot water inlet hose, and clean or replace screen.
W003
2. NO COLD WATER
POSSIBLE CAUSETO CORRECT
Cold water supply faucet is closed.Open faucet.
Kinked cold water inlet hose.Straighten or replace hose.
Clogged mixing valve screen, or screen in outer end
of inlet hose nearest water supply faucet.
Inoperative cold water mixing valve solenoid.Test solenoid and replace if inoperative.
Inoperative timer.Test timer and replace if inoperative.
Inoperative temperature switch.Test switch and replace if inoperative.
Inoperative pressure switch.Test switch and replace if inoperative.
Clogged pressure hose.Remove and clean or replace hose.
Broken, loose, or incorrect wiring.Refer to appropriate wiring diagram.
3. NO WARM WATER
POSSIBLE CAUSETO CORRECT
No hot water.Refer to Paragraph 1.
No cold water.Refer to Paragraph 2.
Disconnect cold water inlet hose, and clean or replace
screen.
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
4. WATER FILL DOES NOT STOP AT PROPER LEVEL
POSSIBLE CAUSETO CORRECT
Inoperative pressure switch.Test switch and replace if inoperative.
Air leak in pressure hose.Replace hose.
Sediment on or under mixing valve diaphragm,
defective diaphragm, or armature binding in
armature guide.
Broken, weak, or missing mixing valve armature
spring.
A siphoning action started in washer will cause
water to be siphoned from washer during cycle due
to end of drain hose being lower than cabinet top of
washer. Drain hose fits tight in standpipe or drain.
Water in pressure hose.Blow air through hose to remove water.
Broken, loose, shorted, or incorrect wiring.Refer to appropriate wiring diagram.
Disassemble and clean mixing valve. Replace deteriorated
or not-easily-cleaned components.
Disassemble valve and replace spring.
Install No. 562P3 Siphon Break Kit. Provide an air gap
around drain hose and drain receptacle.
W003
5. TIMER DOES NOT ADVANCE (MECHANICAL TIMER MODELS ONLY)
POSSIBLE CAUSETO CORRECT
Timer is designed to pause during fill periods.Allow completion of fill period.
Inoperative timer.Test timer, and replace if inoperative.
Loading door is open.Close loading door. Loading door MUST be closed any time
washer is set to fill, agitate or spin.
Washer will not fill.Timer pauses until pressure switch is satisfied.
Timer motor lead wire off timer terminal.Refer to appropriate wiring diagram and reattach wire.
Broken, loose or incorrect wiring.Refer to appropriate wiring diagram.
Timer is designed to pause when going from agitate
to spin.
Timer is designed to stop if an out-of-balance load
has been encountered while washing clothes load.
Timer is designed to stop if washer drive motor has
been over loaded and motor thermal overload has
tripped.
Allow time for timer to go through that step. See diagram
for information on time required.
Open lid and automatically reset out-of-balance switch
when lid is closed.
Motor thermal protector reset time may vary depending
upon the reason for the washer overload, however, it should
reset within 15 minutes. Check to ensure that washer was
not overloaded with clothes.
Is circuit breaker to washer tripped, disconnecting
Reset circuit breaker.
power to washer.
Washer will not fill.Timer is designed to pause when going from spin into rinse
to allow the washtub to stop spinning before filling. Make
sure that timer has advanced into fill portion of rinse cycle.
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
6. MOTOR DOES NOT RUN
POSSIBLE CAUSETO CORRECT
Electrical power off, fuse blown, or power cord not
plugged in.
Check laundry room for blown or loose fuse(s) or open
circuit breakers. (Washer itself does not have an electrical
fuse).
Loading door not closed or inoperative switch.Close door or test switch and replace if inoperative.
Timer improperly set.Reset timer, or try another cycle.
Inoperative timer.Test timer and replace if inoperative.
Motor starting functions inoperative. No start; or
Check start switch and start windings.
motor hums only.
Motor is dead, will not run.Check switch and windings.
Motor overload protector has cycled.Wait two or three minutes for overload protector to reset. If
protector cycles repeatedly, refer to Paragraph 9.
Bind in upper or lower motor bearing.Remove belt and determine if motor shaft will spin. Replace
motor if shaft is locked up.
Broken, loose, or incorrect wiring.Refer to appropriate wiring diagram.
Power cord is miswired.Refer to appropriate wiring diagram for correct wiring.
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7. NO AGITATION
POSSIBLE CAUSETO CORRECT
Inoperative timer. Test timer and replace if inoperative.
Inoperative action switch.Test switch and replace if inoperative.
Motor will not run.Check switch and windings.
Inoperative pressure switch.Test switch and replace if inoperative.
Broken, loose, or incorrect wiring. Refer to appropriate wiring diagram.
Broken drive belt.Replace belt.
Inoperative transmission assembly.Replace transmission assembly.
Sheared motor pulley roll pin.Remove drive motor, and replace roll pin and any other
damaged parts.
Drive motor overload protector has cycled.Refer to Paragraph 12.
Bind in pump.Replace pump.
Loading door is open or door switch is inoperative. Close loading door or test switch and replace if inoperative.
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
8. CONSTANT AGITATION
POSSIBLE CAUSETO CORRECT
Inoperative timer. Test timer and replace if inoperative.
Shorted or incorrect wiring.Refer to appropriate wiring diagram.
Inoperative transmission assembly.Repair or replace transmission assembly.
9. WASHER SMOKES, OVERHEATS, CYCLES ON MOTOR THERMAL OVERLOAD
PROTECTOR, SWITCH ACTUATOR KICKS IN AND OUT
POSSIBLE CAUSETO CORRECT
Belt is tacky and does not allow proper slip.Check belt and replace if defective.
Belt tension is too great and does not allow proper
Make sure idler spring is properly connected.
slip.
Inoperative timer.Test timer and replace if inoperative.
Motor switch functions inoperative.Check switch functions.
Bind in water pump.Replace pump.
Brake pads binding.Free binding pads, or replace pads.
Brake, transmission, or motor have locked up and
will not turn.
Check that all these components are able to move freely.
Correct binding component.
Incorrect voltage.Contact local utility company, or have a qualified electrician
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
10. SLOW SPIN OR NO SPIN
POSSIBLE CAUSETO CORRECT
Inoperative timer.Test timer and replace if inoperative.
Loading door is open or door safety switch is
Close loading door, or test switch and replace if inoperative.
inoperative.
Bind in water pump.Replace pump.
Broken drive belt.Replace belt.
Washer has gone out-of-balance. Open loading door to reset out-of-balance switch.
Rearrange load in washtub.
Motor will not run.Check switch and windings.
Sheared motor pulley roll pin.Remove drive motor and replace roll pin and any other
damaged parts.
Motor overload protector has cycled.Wait two or three minutes for overload protector to reset. If
protector cycles repeatedly, refer to Paragraph 9.
No clearance or stuck brake pads.Free sticky brake pads or replace pads.
Broken, loose, or incorrect wiring.Refer to appropriate wiring diagram.
Inoperative transmission assembly.Repair or replace transmission assembly.
W003
11. CONSTANT SPIN
POSSIBLE CAUSETO CORRECT
Inoperative timer. Test timer and replace if inoperative.
Washtub does not stop spinning within seven
Replace brake pads.
seconds after loading door is opened.
Excessive wear on brake pads, or missing brake
Replace brake pads.
pads.
Shorted or incorrect wiring.Refer to appropriate wiring diagram.
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
12. WASHER STOPS IN CYCLE; QUITS AFTER A COUPLE LOADS; IS INTERMITTENT
POSSIBLE CAUSETO CORRECT
Belt is tacky and does not allow proper slip.Check belt and replace if defective.
Belt tension is too great and does not allow proper
Make sure idler spring is properly connected.
slip.
Inoperative timer.Test timer and replace if inoperative.
Broken, loose, or incorrect wiring.Refer to appropriate wiring diagram.
Motor overload protector has cycled.Wait two or three minutes for overload protector to reset. If
protector cycles repeatedly, refer to Paragraph 9.
Motor switch functions inoperative.Check switch functions.
Brake, transmission, or motor have locked up and
Check that all these components are able to move freely.
will not turn.
W003
13. WASHER IS LOCKED UP OR BINDING
POSSIBLE CAUSETO CORRECT
Excessive belt tension.Replace belt and/or idler spring.
Bind in upper or lower bearing.Replace bearing.
Bind in water pump.Replace pump.
Bind in transmission.Repair or replace transmission.
Brake pads binding.Free binding pads, or replace pads.
Incorrect voltage.Contact local utility company, or have a qualified electrician
check power supply.
14. OUTER TUB DOES NOT EMPTY
POSSIBLE CAUSETO CORRECT
Kinked drain hose.Straighten hose.
Drain hose out of clamp in back of cabinet.Remove washer front panel and install drain hose into
clamp.
Inoperative water pump.Replace pump.
Obstruction in outer tub outlet hose.Remove obstruction.
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
15. EXCESSIVE VIBRATION
POSSIBLE CAUSETO CORRECT
Unbalanced load in tub.Stop washer, redistribute load, then restart washer.
Broken, or disconnected centering spring(s).Connect or replace centering spring(s).
Washer is not properly leveled.Adjust leveling legs.
Washer is installed on weak, "spongy", carpeted or
built-up floor.
Incorrect or loose cabinet screws.Replace with correct screws or tighten.
Base damaged (washer was dropped).Replace base assembly.
Balance ring not positioned properly on
transmission assembly.
Lubricant on pivot dome and/or snubber pad and
isolator assembly.
Relocate washer, or support floor to eliminate weak or
"spongy" condition.
Refer to Paragraph 54.
Remove lubricant.
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16. WATER LEAKING FROM OUTER TUB
POSSIBLE CAUSETO CORRECT
Leaking water seal in outer tub.Replace hub and seal kit assembly. Refer to Paragraph 49.
Hole in outer tub.Replace outer tub.
Pressure hose or pressure bulb leaking.Replace pressure hose and/or pressure bulb.
Outer tub cover gasket leaking.Replace gasket.
Obstruction in drain causing water to come over top
Remove obstruction.
of outer drain tub cover.
Tub-to-pump hose leaking at clamp.Tighten clamp.
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
17. TROUBLESHOOTING COIN DROP
When coin is placed into coin slot, the coin should roll down drop and be heard dropping into coin vault. If coin
does not fall into coin vault or if coin drop sensor does not register that coin has been entered, follow
troubleshooting instructions on the following page. Refer to Figure 1 for path that coin follows when working
properly.
IMPORTANT: Never use oil to correct coin drop problems. Oil residue will prevent coins from rolling
properly.
IMPORTANT: Do not bend or damage mechanical parts within coin drop.
Models EA2921*A3000, EA2921*A3050, EA2921*A3059, ZA2921*A1102 and
ZA2921*A3059
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
18. ERROR CODE LISTING
Listed below are some of the error codes that may appear on the electronic control.
E:00General Error
E:01Proximity ErrorMicro-wand IIIe is improperly aimed at infrared communicator (angle or
distance): Re-aim Micro-wand IIIe.
E:02IR Communications
Disconnection
Micro-wand IIIe prematurely pulled away from electronic control during
infrared communication: Maintain infrared connection between Microwand IIIe and electronic control during communication.
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E:05Invalid Value
Communication
E:07Inoperative ControlReplace electronic control.
E:08Inoperative ControlReplace electronic control.
E:09Proximity ErrorMicro-wand IIIe is improperly aimed at infrared communicator (angle or
E:0AProximity ErrorMicro-wand IIIe is improperly aimed at infrared communicator (angle or
E:0BIR Communication
Disconnection
E:0CIR Communication
Disconnection
E:0dPressure Switch Error1. Check fill and drain hoses for improper installation and kinks.
E:0FIR Communicator
Programmed Off
ErrCoin Error1. Inoperative coin sensor: Run the Coin Drop Diagnostic test.
Invalid code downloaded from Micro-wand IIIe to electronic control.
distance): Re-aim Micro-wand IIIe.
distance): Re-aim Micro-wand IIIe.
Micro-wand IIIe prematurely pulled away from electronic control during
infrared communication: Maintain infrared connection between Microwand IIIe and electronic control during communication.
Micro-wand IIIe prematurely pulled away from electronic control during
infrared communication: Maintain infrared connection between Microwand IIIe and electronic control during communication.
2. Check fill electrical circuit: Replace inoperative switches or wires.
Reprogram infrared communicator on.
2. Coin drop obstruction: Check coin drop area and remove any
obstructions.
NOTE: Disconnecting power to the unit may clear the error display.
NOTE: If replacing an inoperative electronic control due to burnt pin(s) on the 6-pin wire harness connector
block, it may be due to damaged terminals in the harness connector. Damaged terminals in the harness
connector will appear burnt or show signs of heat discoloration on the connector block. Replace the control
wire harness with the control to avoid repeated damage.
(#) Numbers next to voltage checks
correspond to the locations marked
on the wiring schematic.
Is the
YESYES
coin counter
counting down
as coins are
entered in
the drop?
(1)
Check
voltage at
the lid switch
pnk/blu "COM"
to "H3-3",
is there
voltage?
YES
(2)
Check
voltage at
the pressure
switch "1" PNK/BLU
and to "H3-3",
is there
voltage?
NO
Replace inoperative
wiring.
NONO
Turn on water.
If the problem still exists, refer to
these other troubleshooting guides:
"Electronic control has no visible display",
or "Coins ignored when entered".
(3)
Check
voltage at
YES
the pressure
switch "2" BLU/WHT
and to "H3-3",
is there
voltage?
NO
Replace pressure
switch or
pressure hose.
YES
When checking
voltage to
neutral, check
between source and
"H3-3" since neutral
for mixing values is
through the thermal
protect on the motor.
Replace inoperative
coin drop.
(4)
Check
voltage
at control
"H3-1" to "H3-3",
is there
voltage?
NO
Replace inoperative
wiring.
NO
Open
control
panel
YES
Temps
listed are
determined
by what water
temps have been
selected
NO
After checking for
correct wiring,
replace inoperative
lid switch.
(5)
Voltage
check off
electronic control
board hot - ORG "H5-1"
to "H3-3" cold - GREY,
"H5-4" to "H3-3" warm -
"H5-1" and "H5-4"
to "H3-3",
is there
voltage?
NO
Replace electronic
control board.
YES
On mixing valve check and replace:
– Inlet screens.
– Wiring and connections.
– Replace coils or mixing valve.
– Check thermal protect and wiring