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Notices Information
Htek IP Phones UC912
User Manual
Version 2.0.4.4.29
Mar. 2018
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Notices Information
Notices Information
Copyright
Copyright © 2005 - 2018 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this
document at any time. And all the illustrations and text in this document are copyright
protected. Therefore, no parts of this document may be used or reproduced, transmitted
by the third parties for any purposes without the express written permission of Nanjing
Hanlong Technology CO., LTD.
When this document is made available on www.htek.com , Nanjing Hanlong Technology
Co., LTD. gives its right to download and print copies of this content only for private use as
a user manual. No parts shall have the right to alter, modify or use as commercial means
without prior written permission from Nanjing Hanlong Technology Co., LTD.
Safety Instructions
To use the Phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is only for indoor use. And also avoid in high humidity, water and some
other liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a
result of the presence of hazardous substances in electrical and electronic
equipment, end users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin symbol. Do not
dispose of WEEE as unsorted municipal waste and have to collect such
WEEE separately.
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Notices Information
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might
damage the surface or internal electronics of the phone.
FCC Statement
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
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Summary of changes
Summary of changes
This section describes the changes to this user manual for each release and user manual
version.
Change for Release x.0.4.4.27,Manual version x.0.4.4.27
Major updates have occurred to the following sections:
UC912 supports 4 accounts
Change for Release x.0.4.0.10,Manual version x.0.4.0.10
Major updates have occurred to the following sections:
Label Scroll
Change for Release x.0.4.0,Manual version x.0.4.0
Major updates have occurred to the following sections:
IPv6
IPv4&IPv6
Change for Release x.0.3.98.O,Manual version x.0.3.98.O
Major updates have occurred to the following sections:
Reboot in Talking
Change for Release x.0.3.98.A,Manual version x.0.3.98.A
Major updates have occurred to the following sections:
Auto Logout Time
Change for Release x.0.3.98,Manual version x.0.3.98
Major updates have occurred to the following sections:
Daylight Saving Time
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Summary of changes
Change for Release x.0.3.93,Manual version x.0.3.93
Major updates have occurred to the following sections:
Check-Syn With Authenticate
Call Back
Change for Release x.0.3.88,Manual version x.0.3.88
Major updates have occurred to the following sections:
Detect IP Conflict
Change for Release x.0.3.72,Manual version x.0.3.72
Major updates have occurred to the following sections:
Voice Mail Tone
Backup NTP Server
Intercom Barge
Change for Release x.0.3.65,Manual version x.0.3.65
Major updates have occurred to the following sections:
Redial Mode
Change for Release x.0.3.63,Manual version x.0.3.63
Major updates have occurred to the following sections:
Suppress DTMF Display
Suppress DTMF Display Delay
Change for Release x.0.3.62,Manual version x.0.3.62
Major updates have occurred to the following sections:
Auto Redial
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Table of Content
Table of Content
Notices Information ......................................................................................................... 2
Copyright.................................................................................................................. 2
Safety Instructions .................................................................................................... 2
WEEE Warning ........................................................................................................ 2
Cleaning ................................................................................................................... 3
FCC Statement................................ ................................ ................................ ......... 3
Summary of changes....................................................................................................... 4
Change for Release x.0.4.4.27,Manual version x.0.4.4.27 ........................................ 4
Change for Release x.0.4.0.10,Manual version x.0.4.0.10 ........................................ 4
Change for Release x.0.4.0,Manual version x.0.4.0 .................................................. 4
Change for Release x.0.3.98.O,Manual version x.0.3.98.O....................................... 4
Change for Release x.0.3.98.A,Manual version x.0.3.98.A ....................................... 4
Change for Release x.0.3.98,Manual version x.0.3.98 .............................................. 4
Change for Release x.0.3.93,Manual version x.0.3.93 .............................................. 5
Change for Release x.0.3.88,Manual version x.0.3.88 .............................................. 5
Change for Release x.0.3.72,Manual version x.0.3.72 .............................................. 5
Change for Release x.0.3.65,Manual version x.0.3.65 .............................................. 5
Change for Release x.0.3.63,Manual version x.0.3.63 .............................................. 5
Change for Release x.0.3.62,Manual version x.0.3.62 .............................................. 5
Table of Content .............................................................................................................. 6
Getting Started .............................................................................................................. 10
Packing List................................................................ ................................ ............ 10
Phone Installation ................................................................................................... 12
1. Attach the Foot stand................................................................................... 12
2. Connect the Handset and optional Headset ................................................. 12
3. Connect the Network and Power ................................................................. 13
Initialization ............................................................................................................ 13
Status ................................ ..................................................................................... 14
Registration ............................................................................................................ 15
Idle Screen ............................................................................................................. 18
Getting Familiar with Your Phone................................................................................... 19
Hardware Components Preview ............................................................................. 19
Icon Preview........................................................................................................... 21
LED Instruction....................................................................................................... 22
Power Indicator LED........................................................................................ 23
Line LED:(Line Key set as Line) ................................................................ ...... 23
BLF or BLF List Key LED :( Line Key set as BLF) ............................................ 23
Shared Line Key LED: ..................................................................................... 23
Other Key Led ................................................................ ................................ . 24
User Interface......................................................................................................... 25
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Table of Content
Line Key Function Overview ................................................................................... 26
Basic Features Configuration ........................................................................................ 29
General Settings..................................................................................................... 29
Web Login ................................................................................................ ....... 29
Administrator Password................................................................................... 30
Language ................................................................ ................................ ........ 31
Screen Saver .................................................................................................. 31
Gray Level....................................................................................................... 33
Time and Date ................................................................................................. 33
LED Status Setting ................................ .......................................................... 38
Key as Send .................................................................................................... 38
Network Setting ...................................................................................................... 39
IPv4................................................................................................................. 39
IPv6................................................................................................................. 42
IPv4&IPv6 ....................................................................................................... 43
PC Port ........................................................................................................... 44
Contact Settings ..................................................................................................... 46
Local Directory ................................................................................................ 46
Remote Phonebook......................................................................................... 50
LDAP Phonebook ............................................................................................ 50
Search Contact................................................................................................ 52
Call History Settings ............................................................................................... 53
Call History...................................................................................................... 53
Audio settings................................ ................................ ......................................... 56
Ring Tone ........................................................................................................ 56
Volume ............................................................................................................ 58
Voice Mail Tone ................................ ................................ ............................... 59
Play Hold Tone ................................................................................................ 59
Play Hold Tone Delay ................................................................ ...................... 60
System Settings ................................ ................................ ..................................... 60
Dial Plan.......................................................................................................... 60
Dial-Now Timeout ............................................................................................ 61
No Key Entry Timeout...................................................................................... 62
Emergency Call ............................................................................................... 62
Label Scroll ..................................................................................................... 63
Show Missed Calls ................................ .......................................................... 63
Auto Logout Time ............................................................................................ 64
Reboot in Talking ............................................................................................. 64
Detect IP Conflict............................................................................................. 64
Redial Mode ................................ .................................................................... 64
Keypad Lock ................................................................................................... 65
Suppress DTMF Display.................................................................................. 66
Suppress DTMF Display Delay ........................................................................ 66
Check-Syn With Authenticate .......................................................................... 66
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Table of Content
Other features settings .................................................................................................. 67
Action URL ............................................................................................................. 67
Softkey Layout........................................................................................................ 68
Programmable Key................................................................................................. 69
Basic Call Features ....................................................................................................... 70
Place a Call ............................................................................................................ 70
End a Call .............................................................................................................. 71
Receive a Call ........................................................................................................ 72
Incoming Call Show Mode ...................................................................................... 72
Auto Answer ........................................................................................................... 73
Call Hold ................................................................................................................ 74
Call Transfer ................................................................................................ ........... 74
Call Conference...................................................................................................... 77
Call Forward ........................................................................................................... 78
Call Return ................................................................................................ ............. 81
Call Back ................................................................................................................ 82
Call Waiting Tone.................................................................................................... 82
Hide Caller ID ......................................................................................................... 83
Reject Anonymous ................................................................................................. 84
Call Mute ................................................................................................................ 84
DND ....................................................................................................................... 85
Hot Line.................................................................................................................. 85
Auto Redial............................................................................................................. 86
Function Keys Features Settings ................................................................................... 87
Line ........................................................................................................................ 87
Speed Dial.............................................................................................................. 87
BLF ........................................................................................................................ 88
BLF List .................................................................................................................. 90
Voice Message ....................................................................................................... 91
Direct Pickup .......................................................................................................... 93
Group Pickup ......................................................................................................... 94
Call Park ................................................................................................................ 95
Intercom ................................................................................................ ................. 96
Intercom Barge................................................................................................ ....... 97
DTMF ................................................................................................ ..................... 98
Prefix...................................................................................................................... 99
Local Group.......................................................................................................... 100
XML Group ........................................................................................................... 101
LDAP ................................................................................................................... 102
XML Browser........................................................................................................ 102
Broadsoft Group ................................................................................................... 103
Conference........................................................................................................... 104
Forward ................................................................................................................ 105
Transfer................................................................................................................ 105
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Table of Content
Hold ..................................................................................................................... 106
Group Listening .................................................................................................... 107
DND ..................................................................................................................... 107
Redial................................................................................................................... 108
SMS ..................................................................................................................... 108
Send SMS ................................................................................................ ..... 108
Set SMS Line Key ......................................................................................... 109
Record ................................................................................................................. 110
URL Record ..........................................................................................................111
Paging................................................................................................ ................... 111
Shared Line.......................................................................................................... 112
Public Hold ........................................................................................................... 114
Private Hold.......................................................................................................... 114
Hot Desking.......................................................................................................... 115
ACD ................................ ..................................................................................... 116
Zero Touch ........................................................................................................... 117
Multicast Paging ................................ ................................ ................................... 118
Sending RTP Stream ..................................................................................... 119
Receiving RTP Stream .................................................................................. 119
Upgrade ...................................................................................................................... 121
Factory Reset ....................................................................................................... 121
Pcap Feature........................................................................................................ 122
System Log .......................................................................................................... 123
Upgrade ............................................................................................................... 123
Configuration File ................................................................................................. 125
Troubleshooting........................................................................................................... 127
Why is the phone LCD screen blank? ................................................................... 127
Why does the phone display "Network Unavailable"? ........................................... 127
Why can’t I get a dial tone? ................................................................ .................. 127
Where to set the tone? ......................................................................................... 127
How to download XML Configuration? .................................................................. 128
How to Import Trusted CA certificate?................................................................... 128
How to Import Server CA certificate? .................................................................... 129
How to use Vlan? ................................ ................................................................. 129
How to use LLDP? ............................................................................................... 130
How to Set LCD and Web GUI? ........................................................................... 130
How to Upgrade via FTP? .................................................................................... 130
How to make Ringtone? ................................................................ ....................... 130
How to use Open VPN? ....................................................................................... 130
Provisioning Guide on Free PBX .......................................................................... 130
Redundancy Server.............................................................................................. 130
How to Use Auto Provision Phonebook?............................................................... 131
All Documents ...................................................................................................... 131
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Getting Started
Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone device
2. The footstand
3. Handset
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4. Headset cord
5. Power adapter
6. Ethernet cable
Getting Started
7. Quick installation reference
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Phone Installation
1. Attach the Foot stand
Getting Started
2. Connect the Handset and optional Headset
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3. Connect the Network and Power
Getting Started
Initialization
After your phone has been powered up, the system boots up and performs the following
steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The
phone LCD screen will display "Booting"
And then show “Initializing “during the initialization.
The IP Phone will upgrade the firmware if there is a new firmware on your server. And the
IP Phone will show “Check firmware, please waiting…“ after initialization.
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Getting Started
Then IP Phone will show Reboot information:
By default the phone attempts to contact a DHCP server in your network in order to obtain
its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
Status
You can view the system status of your phone via phone user interface or web user
interface. The information of phone status includes: Information(e.g., Model, IP, MAC,
Firmware, Hardware), Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway,
DNS… )Account (e.g., register status of accounts)
To view the phone status via Phone interface:
1. Press Menu →Status →Information
2. Press Menu →Status →Network
3. Press Menu →Status →Network→IPV4
4. Press Menu →Status →Network→IPV6
5. Press Menu →Status →Accounts (UC912 support four accounts).
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To view the phone status via Web interface:
1. Login webpage (For How to login, please refer to Web Login)
2. View the information of Version, Account and Network.
Getting Started
Registration
To register via Phone interface:
1. Press Menu→ Settings→ Advanced setting (default password: admin)→ Accounts.
2. Select the desired account
3. Select Enable for Account active
4. Select the desired profile of the account.
5. Fill the SIP User ID, Authenticate ID
6. Fill the Password and Name (shown on LCD).
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Getting Started
7. Press Save to save the configuration.
Note:
If there is a port of sip server, you need to press “1” on the keypad, then you will find the
“:”.
Additional Information:
When the current input method is ABC/abc/2ab,
Pressing “1”, you will find “, . ?:;”
Pressing “0”, you will find “ < >(){}[]”
Pressing “*”, you will find “*/”!@$”
Pressing “#”, you will find “#’%&*|”
To register via Web interface:
1. Login Web interface and Click Profile→ Basic.
2. Fill the Primary SIP Server and other profile information.
3. Select the SIP Transport.
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4. Click to save the configuration.
Note:
1. All fields with * must be filled. If changed, it requires a phone restart.
2. Account Status says the account registered successfully or not.
3. When change the account information via phone, it will shown Restart note
when back to idle page.
5. Click Account→ Basic.
Getting Started
6. Select Yes for Account Active.
7. Select the desired Profile.
8. Fill the SIP User ID, Authenticate ID, Authenticate Password and other account
information.
9. Click to save the configuration.
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Idle Screen
Name
Description
1. Date & Time
It shows the phone’s time & date. For Date& time setting, see
Time&Date
2. Notice
It shows the phone features status, More see Icon Preview
3. Line Keys
This area shows the four line key labels. Line keys are also can
be used as other function keys. For more information you can
refer to
Line Keys
4. Soft Key
This area shows the soft key labels. The default soft key labels
are
“History”, “Directory”, “DND” and “Menu”. More to see
Programmable Key
5. Default Account
This shows the current use account. User can use
to change the default use account.
Getting Started
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Getting Familiar with Your Phone
Item
Description
LCD screen
To Presentation all information about the date& time,
accounts, soft keys, messages, calls and other some
information.
Power Indicator LED
To indicate the power status
Line keys
The phone supported up to 2 accounts
1. Steady green: idle interface, during a call..
2. Blink red: a call incoming
Soft keys
Labels automatically to identity their context-sensitive
features.
Navigation keys
1. OK.
Up arrow key: To move up of the selection shown
on the screen.
Right arrow key: To move right of the selection
shown on the screen.
Left arrow key: To move left of the selection
shown on the screen.
Down arrow key: To move down of the selection
Getting Familiar with Your Phone
Hardware Components Preview
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shown on the screen.
1. To return to idle screen.
2. To cancel the information or call on the screen.
Mute key
1. To mute the voice during the call (green light).
2. To un-mute the call.
Line Keys
To be configured as different function as:
1. Line
2. Speed Dial
3. BLF
4. BLF List
5. Voice Mail
6. Direct Pickup
7. Group Pickup
8. Call Park
9. Intercom
10. DTMF
11. Prefix
12. Local Group
13. XML Group
14. XML Browser
15. LDAP
16. Network Directories
17. Conference
18. Forward
19. Transfer
20. Hold
21. DND
22. Redial
23. Call Return
24. SMS
25. Record
26. URL Record
27. Paging
28. Group Listening
29. Public Hold
30. Private Hold
31. Hot Desking
32. ACD
33. Zero Touch
34. URL
35. Network Group
36. Multicast Paging
Getting Familiar with Your Phone
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Getting Familiar with Your Phone
37. Group Call Park
38. CallPark Retrieve
39. Pull Call
40. Shared Line
The LED lights status when set as Shared line:
Stay green: Idle
Stay red: Busy
Blinked green: Ring Back
Blinked red: A call incoming
Steady orange: During a call
Blinked orange: Public Hold
Blinked green: Private Hold
Light Drown: Unregistered
41. Broadsoft Group
Speaker
Press this button to place a call in hands-free mode.
Redial
To dial the previous dialed number.
To act as send key.
Volume
To decrease the volume.
To increase the volume.
Alphanumeric keypad
To enter the phone numbers, letters and so on.
Headset
To indicate that the phone is or not in Headset
mode.
Transfer
To transfer a call to a third party.
To enable or disable Forward feature during the idle page.
Message
To indicator the New message, and press to read.
Icon
Description
Icon Preview
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Getting Familiar with Your Phone
Network
Registered succeed
Unregistered
Speakerphone mode
Handset mode
Headset mode
Mute
Forward
Do Not Disturb
SRTP
Received calls
Dialed Calls
Missed calls
Forward calls
LED Instruction
This part mainly instructs the LED status. The Power LED Status describe on the premise
that the LED setting all set as Yes. For LED status setting, please refer to: LED Status
Setting
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Power Indicator LED
LED Status
Description
Steady Green
Idle status for the monitored line
Steady Red
The monitored line is calling or during a
call
Blinked red
The monitored line is ringing.
Off
All other unknown status
LED Status
Description
Blinked green
Ringing or have missed call
Steady Green
Idle status(Power on)
Off
Powered off.
LED Status
Description
Steady Green
Hold
Steady Green
Off hook or during a conversation.
Blinked red
Ringing.
Off
Idle status
LED Status
Description
off
Idle status
Line LED:(Line Key set as Line)
Getting Familiar with Your Phone
BLF or BLF List Key LED :( Line Key set as BLF)
Shared Line Key LED:
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Getting Familiar with Your Phone
Stay green
a member of the SCA group in off-hook
status
Stay red
Other member of the SCA group’s led
status when a member of the SCA group
in off-hook status
Blinked green every 500ms
a member of the SCA group in Private
hold status.
Stay red
Other member of the SCA group’s led
status when a member of the SCA group
in Private hold status
Blinked green every 500ms
a member of the SCA group in public
hold status
Blinked red every 500ms
Other member of the SCA group’s led
status when a member of the SCA group
in public hold status
Blinked green every 500ms
a member of the SCA group in
progressing status
Stay red
Other member of the SCA group’s led
status when a member of the SCA group
in progressing status
Blinked red every 100ms
Alerting
Stay green
a member of the SCA group in active
status when there is an incoming call
designated for the SCA group
Stay red
Other member of the SCA group’s led
status when a member of the SCA group
in active status
Key
Description
Headset Key
When use in headset mode, the led is
steady green or the LED is off.
Message Key
Blinked green when there is new
messages or the LED is off.
Mute Key
Red when the mute the call, or the LED
is off.
Other Key Led
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Getting Familiar with Your Phone
Option
Status
Information
Network
Accounts
Features
Call Forward
Function Keys (Line and Line Key setting)
More Key see Line Key Overview
Key as Send
Hot Line
Anonymous Call
DND
History Setting
DIR
All Contacts
Contacts
BlackList
History
Local History
Network CallLog
Message
Voice Mail View and Set.
Text Message View and Set.
Basic Setting
Language
Time & Date
Time & Date Format
DHCP Time
Ring Tone
User Interface
There are two ways to customize specific configurations on your IP phone:
The user interface on the IP phone
The user interface in a web browser on your PC
The hardware components keypad and LCD screen constitute the phone user interface,
which allows the user to execute all call operation tasks and basic configuration changes
directly on the phone. In addition, you can use the web user interface to access all
configuration settings. In many instances, it is possible to use both the phone user
interface and the web user interface to operate the phone and change settings. However,
in some instances, it is only possible to use the phone or the web user interface.
Phone Interface Overview
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Getting Familiar with Your Phone
Headset
Screensaver
User Mode
Gray Level
Font Size
Advanced Setting
Accounts
Network
Phone Setting
Auto Provision
Others
Factory Function
System Restart
Device Reboot
Pcap Feature
Line
Speed Dial
BLF
BLF List
Voice Mail
Direct Pickup
Group Pickup
Call Park
Intercom
DTMF
Line Key Function Overview
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Getting Familiar with Your Phone
Prefix
Local Group
XML Group
XML Browser
LDAP
Network Directories
Conference
Forward
Transfer
Hold
DND
Redial
Call Return
SMS
Record
URL Record
Paging
Group Listening
Public Hold
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Getting Familiar with Your Phone
Private Hold
Hot Desking
ACD
Zero Touch
URL
Network Group
Multicast Paging
Group Call Park
CallPark Retrieve
Pull Call
Shared Line
Broadsoft Group
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Basic Features Configuration
Basic Features Configuration
This part will mainly introduce the basic configuration as the Time, Language, and
Volume…
General Settings
Web Login
1. Get the IP address: Press Menu →Status→ Information
2. Input the IP Address in the web browser.
3. Input the user name (default is admin), password (default is admin).
4. Login successfully.
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Basic Features Configuration
Note:
The PC and phone should be in the same segment.
When register the accounts in web and the server port is not “5060”, then “SIP
Server” should be se t as “SIP Se rver’s IP address: server port.”, for e xample,
“192.168.0.122: 5090”.
Administrator Password
The password is mainly used for login the web interface or set the advanced settings
through phone interface. And the default password of the administrator is: admin
To change to password via Phone interface
1. Press Menu → Settings → Advanced Setting → password (default admin) → Phone
Setting → Set Password
2. Enter the current PWD (password), new password and confirm the new password.
3. Press Save soft key or to save the new password.
To change to password via Web interface
1. Management → Password
2. Fill the value
3. Click to save the configuration.
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Basic Features Configuration
Note:
When you use the web interface: user name: admin password: admin(default)
Note:
All languages may not be available for selection. The available languages depend
on the language packs currently loaded to the IP phone.
Language
The default Phone interface language is English.
To change the language via Phone interface
1. Press Menu → Settings → Basic Setting → Language.
2. Press or Save soft key to save the configuration.
To change the language via Web interface
1. Setting → Preference →Web Language & LCD Language.
2. Select the necessary one.
3. Press to save the configuration.
Screen Saver
There are two types of screen saver: Backlight off, Time & Logo .
To enable screen saver via Phone interface
1. Press Menu → Settings → Basic Setting → Screensaver...
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Basic Features Configuration
2. Press and or press Switch soft key to Choose the Time-out as 1 min or
2/5/10/30 minute, then press the Save button.
3. Enter the Screensaver Type to choose one of the type: Logo only, Time & Logo.
4. Press or Save soft key to save the selected configuration.
To disable screen saver via Phone interface
1. Press Menu → Settings → Basic Setting → Screensaver...
2. Press and or press Info/Switch soft key to Choose the Time-out as off.
3. Press or Save soft key to save the selected configuration.
To Enable screen saver via Web interface
1. To Click Setting → Preference
2. To choose the Time-out as 1 min or 2/5/10/30 minute.
3. To select the screen Type as Logo only or time & logo.
4. Click SaveSet to save the configuration.
To Disable screen saver via Web interface
1. To Click Setting → Preference
2. To choose the Time-out as Off
3. Click SaveSet to save the configuration.
To custom text logo via Web interface:
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Basic Features Configuration
1. Click Setting→ Preference.
2. Choose the Time-out as 1 min or 2/5/10/30 minute.
3. Enter the desired value in the Text Logo field.
4. Click SaveSet to save the configuration.
To wake up screen saver via Web interface:
1. Click Setting → Preference
2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial
3. Click to save the configuration.
Gray Level
There are 20 levels. you can change the LCD’s brightness according to your
visual perception
To change the gray level via Phone interface
1. Press Menu → Settings → Basic Setting → Gray level
2. Press and or press Info/Switch soft key to Choose the level from 1 to 20
3. Press or Save soft key to save the selected configuration
Time and Date
The time and date show on the idle page, and it can be set and change by SNTP server
automatically or manual setting.
To configure the time and Date by SNTP setting
1. Press Menu → Settings → Basic Setting → Time & Date → SNTP Settings
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Basic Features Configuration
2. Press or , or Info/Switch soft key to change the Time zone.
3. Fill the NTP server1, NTP Server2, and Daylight Saving.
4. Press or Save soft key to save the configuration.
To configure time and date manually via Phone interface
1. Press Menu → Settings → Basic Setting → Time & Date → Manual
2. Press and or change the right time, or you can input the right time.
3. Press or Save soft key to save the configuration.
To configure the Time & Date Format
1. Press Menu → Settings → Basic Setting → Time & Date Format
2. Press and or press Info/Switch to change between 12 Hour or 24 Hour.
3. Press and or press Info/Switch to change among Y-M-D(year-month-day),
M-D-Y(month-day-year), D-M-Y(day-month-year).
4. Press or Save soft key to save the configuration.
To configure the DHCP time
1. Press Menu → Settings → Basic Setting → DHCP time
2. Press and or press Info/Switch to change between Disable and Enable.
3. Press or Save soft key to save the configuration.
To configure the NTP Server by web interface
1. Login
Login name: admin, password: admin (default)
2. Setting → Date &Time →NTP Server
3. Fill the value in the blank.
4. Click to save the configuration.
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Basic Features Configuration
To change the Time Zone and Date Display Format via Web interface
1. Setting → Date &Time
2. Select the necessary one.
3. Press to save the configuration.
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To change the SIP Date Override Time via Web interface
1. Setting → Date &Time→ SIP Date Override Time
2. Select Yes or No for SIP Date Override Time .
3. Click to save the configuration.
Basic Features Configuration
To change the Account via Web interface
1. Setting → Date &Time→ Account.
2. Select desired Account.
3. Click to save the configuration.
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Basic Features Configuration
To change the Daylight Saving Time via Web interface
1. Setting → Date &Time→ Daylight Saving Time
2. Select Disable or Enable or Auto for Daylight Saving Time.
3. Click to save the configuration.
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Basic Features Configuration
Note:
If the IP Phone cannot obtain the time and date from the Simple Network Time
Protocol (SNTP) server, please contact your system administrator for more
information.
Daylight Saving Time
Daylight Saving Time (DST) is the practice of temporary advancing clocks during the
summertime so that evenings have more daylight and mornings have less. Typically,
clocks are adjusted forward one hour at the start of spring and backward in autumn. Many
countries have used the DST at various times, details vary by location. The DST can be
adjusted automatically from the time zone configuration. Typically, there is no need to
change this setting.
LED Status Setting
The LED Status setting mainly defines the power indicator LED.
To configure LED Status via Web interface:
1. Click Setting→ Preference
2. Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice
Message Status.
3. Click for the setting.
For the LED status description, see: LED Instruction Power Indicator LED
Key as Send
To configure Key as Send
1. Press Menu →Features → Key as Send
2. Press and or press Info/Switch soft key to select the enable choice.
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Basic Features Configuration
3. Press or Save soft key to save the configuration
To cancel # Key as Send
1. Press Menu →Features → Key as Send
2. Press and or press Info/Switch soft key to select the disable choice.
3. Press or Save soft key to save the configuration.
Network Setting
Htek IP Phone supports IPv4、IPv6、IPv4&IPv6.They have three mode of Network: DHCP,
Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other
information automatically.
If your phone cannot contact a DHCP server for any reason, you need to configure a static
IP address manually.
When switch DHCP, Static IP and PPPoE to each other, or change the Static IP on
webpage, it will show the warning of restart as following.
IPv4
If you set IP Mode to IPv4,IP phone will use IPv4 address. IPv4 has three network modes:
DHCP, Static, and PPPoE
To configure IPv4 via Phone interface:
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN
Port → IP Port Mode.
2. Press or to change the IP Port Mode..
3. Press or Save soft key to save the configuration.
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Basic Features Configuration
To configure IPv4 via Web interface:
1. Click Network→ Basic→ Internet Port
2. Select IPv4 for Internet Port
3. Click for the setting.
To configure DHCP via Phone interface:
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN
Port→ IPv4→ DHCP mode.
2. Click Save and restart the phone.
To configure a static IP address via Phone interface:
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN
Port → IPv4 → Static mode.
2. Enter the parameters: IP, Netmask, Gateway, Pri.DNS(primary DNS), Sec.DNS
(secondary DNS) in the corresponding fields.
3. Click Save and restart the phone.
4. Press the Save soft key to accept the change or the Cancel soft key to cancel. If you
are using an xDSL modem, you can connect your phone to the Internet via PPPoE
mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a
PPP negotiation to obtain the IP address. Contact your system administrator for the
PPPoE user name and password.
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Basic Features Configuration
To configure PPPoE via Phone interface:
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN
Port → PPPoE mode.
2. Enter the User ID and password
3. Click Save and restart the phone.
To configure Network via Web interface:
1. Click Network→ Basic→ IPv4 setting
2. Select the desired Type: DHCP, Static or PPPoE
3. Filled the necessary information.
4. Click the SaveSet and restart the phone.
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Basic Features Configuration
IPv6
If you set IP Mode to IPv6,IP phone will use IPv6 address. IPv4 has two network modes:
DHCP, Static
To configure IPv6 via Phone interface:
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN
Port → IP Port Mode.
2. Press or to change the IP Port Mode..
3. Press or Save soft key to save the configuration.
To configure IPv6 via Web interface:
1. Click Network→ Basic→ Internet Port
2. Select IPv6 for Internet Port
3. Click for the setting.
To configure DHCP via Phone interface:
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN
Port→ IPv6→ DHCP mode.
2. Click Save and restart the phone.
To configure a static IP address via Phone interface:
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN
Port → IPv6 → Static mode.
2. Enter the parameters: IP, IPV6 Prefix, Gateway, Pri.DNS(primary DNS), Sec.DNS
(secondary DNS) in the corresponding fields.
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3. Click Save and restart the phone.
To configure Network via Web interface:
1. Click Network→ Basic→ IPv6 setting
2. Select the desired Type: DHCP, Static
3. Fill required fields.
4. Click the SaveSet and restart the phone.
Basic Features Configuration
IPv4&IPv6
If you set IP Mode to IPv4&IPv6,IP phone will support both IPv4 and IPv6 address. The
settings of DHCP, Static, and PPPoE are same as above.
To configure IPv4&IPv6 via Phone interface:
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Basic Features Configuration
Note:
Wrong network parameters may result in inaccessibility of your phone and may
also have an impact on your network performance. For more information about
these parameters, contact your system administrator.
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN
Port → IP Port Mode.
2. Press or to change the IP Port Mode..
3. Press or Save soft key to save the configuration.
To configure IPv4&IPv6 via Web interface:
1. Click Network→ Basic→ Internet Port
2. Select IPv4&IPv6 for Internet Port
3. Click for the setting.
PC Port
Two modes for PC port: bridge and router.
To configure PC Bridge via Phone interface:
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ PC Port
→ Bridge mode.
2. Click Save and restart the phone.
To configure PC router via Phone interface:
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Basic Features Configuration
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ PC Port
→ Router mode.
2. Enter the IP, Netmask and DHCP server
3. Click Save and restart the phone.
To configure Bridge via Web interface:
1. Click Network→ PC Port
2. Select As Bridge.
3. Click and restart the phone
To configure Router via Web interface:
1. Click Network→ PC Port
2. Select As Router
3. Fill the IP address and other necessary information.
4. Click and restart the phone
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Basic Features Configuration
Contact Settings
This section provides the operating instructions for managing contacts. The topics include:
Local Directory
Remote Phonebook
LDAP
Search Contact
Local Directory
In the directory, you can add or delete your friends, business partner or anyone others’
phone No. so you will not forget their number. Or put some anonymous phone No. in the
blacklist to prevent from being disturbed. The local Directory can add up to 1000 contacts.
A. To add contacts list into local directory
To add contacts manually
1. Press Menu → DIR→ Contacts...
2. Press Add soft key
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Basic Features Configuration
.
3. Enter the necessary information as Name, Phone number…
4. Press Save soft key or to add the contacts successfully.
To add contacts from History via Phone interface
1. Press History soft key or press Menu →History→ Local History
2. Press and to select the targeted one. (Press and switched
among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls).
3. Press Option soft key → Add to Contacts
4. Edit the necessary information as Name, Phone number…
5. Press Save soft key or to add the contacts successfully.
To add contacts via Web interface
1. Click Directory→ Directory
2. Enter the name, number and some other information.
3. Press and then press button.
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Basic Features Configuration
B: To add contacts into blacklist
To add blacklist manually via Phone interface
1. Press Menu → DIR → BlackList
2. Press Group soft key.
3. Press Add soft key.
4. Enter the Name and select the Ring Tone.
5. Press Save soft key or to add the Group successfully.
6. Enter the added Group, then press Add soft key.
7. Enter the necessary information as Name, Phone number…
8. Press Save soft key or to add the contacts successfully.
To add blacklist from history via Phone interface
1. Press History soft key or press Menu → History → Local History
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Basic Features Configuration
2. Press and to select the targeted one.
3. Press Option soft key → Add to Blacklist
4. Edit the necessary information as Name, Phone number…
5. Press Save soft key or to add successfully.
To import or export the contact list
You can manage your phone’s local directory via phone or web user interface. But you can
only import or export the contact list via Web interface.
To import an XML file of contact list via Web interface:
1. Click on Directory → Directory
2. Click Choose file to select a contact list file (file format must be .xml) from your local
system.
3. Click Import XML to import the contact list.
To export an XML file of contact list via Web interface:
1. Click on Directory → Directory
2. Click Export XML to export the contact list.
To import a CSV file of contact list via Web interface:
1. Click on Directory → Directory
2. Click Choose file to select a contact list file (file format must be .csv) from your local
system.
3. Click Import Csv to import the contact list.
To export a CSV file of contact list via Web interface:
1. Click on Directory → Directory
2. Click Export Csv to export the contact list.
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Basic Features Configuration
Note:
If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000
contacts.
Remote Phonebook
To set Remote Phonebook via Web interface:
1. Login the webpage and click Directory→ Remote Phone Book
2. Fill the path of the remote file in the Phone Book URL field.
For example,
http://192.168.0.106/Phonebook/Remote_Phonebook/remotephonebook.xml
3. Fill the Name and then click to save the configuration.
To check the contacts via Phone interface:
Press Directory→ Left Button→ Left Button, and then you can see the item you set, press
enter you will find the detail.
For More detail, please refer to: Remote Phonebook on www.htek.com .
Note:
Every remote contact only support 1000 contacts.
LDAP Phonebook
When use the LDAP feature, you can get the LDAP Phonebook directly.
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Basic Features Configuration
To configure LDAP via Web interface:
1. Login Web interface and click Directory→ LDAP
2. Fill the LDAP Name Filter:
a) This parameter specifies the name attributes for LDAP searching. The “%”
symbol in the filter stands for the entering string used as the prefix of the filter
condition.
b) For example (cn=%), when the name prefix of the cn of the contact record
matches the search criteria, the record will be displayed on the IP PHONE LCD.
3. Fill LDAP Number Filter:
This parameter specifies the number attributes for LDAP searching.
4. Fill Server Address: Fill the domain name or IP address of the LDAP Server.
For example: 192.168.0.124
5. Port(the port of the LDAP Serve) Base, User Name, Password
6. Max.Hits(1-32000): the maximum number of the search results to be returned by the
LDAP server.
7. LDAP Display Name: the display name of the contact record displayed on the LCD
screen.
8. Fill the relative value and then click to save the settings.
Following is the example screenshot for the configuration.
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Basic Features Configuration
To Configure LDAP Key
To configure LDAP Key via Web interface:
1. Click Function Keys→ Line Key→ choose Line Key 2(for example)
2. Select LDAP in the Type field.
3. Click to save the configuration.
To Configure LDAP Key via Phone interface:
1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key 2
2. Select LDAP in the Type field
3. Press Save or OK key to save the configuration.
When press the LDAP Key the LCD will display as following:
For More detail, please refer to LDAP Notes on www.htek.com
Search Contact
You can search contact in all contacts, local contacts, remote contacts and LDAP contact.
To search contact in all contacts:
1. Click the Directory soft key on Idle interface.
2. Click the More soft key, then you can see the Search soft key
3. Click the Search soft key, you can enter the desired part of name or part of number.
4. With the search content to match the contact will be automatically displayed on the
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Basic Features Configuration
LCD within 5 seconds.
To search contact in Local contacts:
1. Click the Directory soft key on Idle interface.
2. Click the button and select the Local contacts list.
3. Click the More soft key, then you can see the Search soft key
4. Click the Search soft key, you can enter the desired part of name or part of number.
5. With the search content to match the contact will be automatically displayed on the
LCD within 5 seconds.
To search contact in Remote contacts:
1. Click the Directory soft key on Idle interface.
2. Click the button and select the remote contacts list.
3. Select the desired the remote contact and click Enter soft key.
4. Click the Search soft key, you can enter the desired part of name or part of number.
5. With the search content to match the contact will be automatically displayed on the
LCD within 5 seconds.
To search contact in LDAP contacts:
1. Click the LDAP function key.
2. Enter the first character or more of contact’s name.
3. Select the desired the remote contact and click Enter soft key.
4. Then IP Phone will display the relevant contacts automatically within Search Delay.
Call History Settings
Call History
This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and
Forwarded Calls. The call history list supports up to100 entries in all on phone interface
and more than 1500 items. You can check the call history, dial a call, add a contact or
delete an entry from the call history list. You should enable the history record feature in
advance.
To enable the history record feature via Phone interface:
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Basic Features Configuration
1. Press Menu→ Features→ History Setting
2. Press and or Info/Switch soft key to enable History record.
3. Press Save soft key to save the configuration.
To check the call history via Phone interface:
1. Press the History soft key. The LCD screen displays All Calls list.
2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls,
Dialed Calls and Forwarded Calls.
3. Press to select the desired entry.
4. Press the Option soft key, and then select Detail from the prompt list.
5. The detailed information of the entry appears on the LCD screen.
To delete an entry from the call history list via Phone interface:
1. Press the History soft key.
2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls,
Dialed Calls and Forwarded Calls.
3. Press UP or DOWN key to select the desired entry.
4. Press the Delete soft key.
To delete all entries from the call history list via Phone interface:
1. Press the History soft key.
2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls,
Dialed Calls and Forwarded Calls.
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Basic Features Configuration
3. Press the Option soft key, and then select Delete All from the prompt list.
4. Press the OK soft key.
5. Press the OK soft key to confirm the deleting or the Cancel soft key to cancel.
To check the call history via Web interface:
1. Click Directory→ Call History
2. Click Dialed List, Missed List, Received List, Forwarded List then you can see the
history list.
To dial a call from Call History via Web interface:
1. Click Directory→ Call History
2. Select the desired history item, and click Tel Number.
3. Then the call is dialed on phone.
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Basic Features Configuration
To Dial a call from Call History via Phone interface:
1. Press History soft key or press Menu → History → Local History
2. Press and to select the targeted one.
3. Press the Send soft key, or , or , or the corresponding line key.
Audio settings
Ring Tone
You can adjust the type and volume of the ring tone.
To adjust the Ring Tone Type via Phone interface
1. Press Menu → Settings → Basic Setting → Ring Tone.
2. Press and to select the aimed one.
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3. Press or Save soft key to save the configuration.
To adjust the Ring Tone Type via Web interface
1. Setting → Preference →Ring Tone
2. Select the wanted one
3. Click to save the configuration.
Basic Features Configuration
To configure Distinctive Ring Tone via Phone interface
1. Press Directory
2. Select the target contact
3. Press Detail soft key to edit the contact.
4. Press and to select the wanted Ring Tone for the contact
5. Press Save soft key to save the contact.
To configure Distinctive Ring Tone via Web interface
1. Directory → Directory → Contact
2. Choose the Ring Tone you want to use.
3. Click → to save the configuration.
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Basic Features Configuration
Volume
You can adjust the volume for the phone by the volume keys: and .
To adjust the Ring tone volume via Phone interface
1. Option 1: Press and on the idle page
2. Option 2: Press and during the call is ringing.
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To adjust the handset volume via Phone interface
Press and during a call in handset mode.
To adjust the headset volume via Phone interface
Press and during a call in headset mode.
To adjust the speaker Volume via Phone interface
Press and during a call in speaker mode.
Basic Features Configuration
Voice Mail Tone
This option can set whether to play the beep for phone's voice mail
1. Click the Setting → Preference
2. Select On or Off for Voice Mail Tone.
3. Click for the setting.
Play Hold Tone
When you hold the phone, Whether to play hold tone
1. Click the Setting Preference
2. Set On or Off for Play Hold Tone.
3. Click for the setting.
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Play Hold Tone Delay
Grammer
Description
x
any digit from 0-9;
xx+
at least 2 digit number;
^
exclude;
,
hear dial tone;
[3-5]
any digit of 3, 4, or 5;
[147]
any digit 1, 4, or 7;
<2=011>
replace digit 2 with 011 when dialing.
When you hold the phone. How many seconds to play beep?
1. Click the Setting Preference
2. Set Enable or Disable for Play Hold Tone Delay.
3. Click for the setting.
Basic Features Configuration
System Settings
Dial Plan
Dial plan is a string of characters that governs the way this phone processes the inputs
received from your phone keypad. This phone supports dial plan with following accept
digits:
1,2,3,4,5,6,7,8,9,0,*,#
To configure dial plan via Web interface:
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1. Click Account →Basic →Dial Plan.
Note:
Illegal input will fall back to default: {[x*]+}. For More, please refer to dial plan on
www.htek.com
2. Fill the value in dial plan field.
3. Click to save the configuration.
Basic Features Configuration
Dial-Now Timeout
Dial-Now Timeout means that when you entry the number which matching with dial plan, it
will dial out automatically after some time when you stop enter the number.
To configure Dial-Now Timeout via Web interface:
1. Click Webpage Setting → Preference
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Basic Features Configuration
2. Fill the blank of Dial-Now Timeout: for example 5(seconds).(0 means dial out
immediately).
3. Click the button to save the configuration
No Key Entry Timeout
No Key Entry Timeout means that when you entry the number, it will dial out automatically
after some time when you stop enter the number.
To configure No Key Entry Timeout
1. Click Webpage Setting → Preference
2. Fill the blank of No Key Entry Timeout: for example 5(seconds).(0 means never
timeout, you should press the send key the dial out the number.
3. Click the button to save the configuration.
Emergency Call
Public telephone networks in countries around the world have a single emergency
telephone number (emergency services number), that allows a caller to contact local
emergency services for assistance when required. The emergency telephone number
may differ from country to country. It is typically a three-digit number so that it can be
easily remembered and dialed quickly. Some countries have a different emergency
number for each of the different emergency services.
You can specify the emergency telephone numbers on the IP phone for contacting the
emergency services in an emergency situation.
To configure emergency call via Web interface:
1. Click Setting→ Features→ Phone Lock
2. Enter the emergency services number in the Emergency field
3. Click to save the configuration.
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Basic Features Configuration
Label Scroll
When setting function keys, you need to set the label of the function keys. If the words are
too long to show on the label, you can use this function to make labels scroll. Another
approach is to set the labels to long label mode.
To configure Label Scroll via Web interface:
1. Click the Setting → Preference
2. Select Enable or Disable for Label Scroll.
3. Click for the setting.
Show Missed Calls
Whether to show missed call notification on LCD
To configure Show Missed Calls via Web interface:
1. Click the Setting → Preference
2. Select Yes or No for Show Missed Calls.
3. Click for the setting.
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Auto Logout Time
Set the Web login timeout
1. Click the Setting → Preference
2. Set number 1~5000 min for Auto Logout Time.
3. Click for the setting.
Reboot in Talking
This function is to allow reboot during the calls or not
1. Click the Setting Preference
2. Set Enable or Disable for Reboot in Talking.
Basic Features Configuration
3. Click for the setting.
Detect IP Conflict
LCD can display message when IP conflict
1. Click the Setting Preference
2. Set Enable or Disable for Detect IP Conflict.
3. Click for the setting.
Redial Mode
Call redial has two ways:(1) To redial the last placed call from the IP Phone (2) To redial
the call from all calls list
1. Click the Setting Preference
2. Set Direct Mode or Select Mode for Redial Mode.
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Basic Features Configuration
3. Click for the setting.
Keypad Lock
To enable Keypad Lock via Phone interface
1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock
2. Press and key or Info or Switch to change choose lock type: All Keys,
Menu Key, Function Key, Lock & Answer
3. Press Save or OK key to save the configuration.
To disable Keypad Lock via Phone interface
1. Press Menu--Settings--Advanced Setting(Password: admin)--Phone Setting--Lock
2. Press and key or Info or Switch to change to choose Off.
3. Press Save or OK key to save the configuration.
To enable Keypad Lock via Web interface
1. Click Web interface Setting → Features
2. To choose the Phone Lock.
3. To fill the Phone Unlock Pin and Auto Lock Time-Out
4. Fill the Emergence Number, when the phone is Lock, only Emergency Number can
be sent.
5. To click SaveSet to save the configuration.
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To Disable Keypad Lock via Web interface
1. Click Web interface Setting → Features
2. To choose Disable for the Phone Lock.
3. To click SaveSet to save the configuration.
Suppress DTMF Display
In order to ensure safety in Call process, you can choose whether to hide DTMF
1. Click the Setting → Preference
2. Select On or Off for Suppress DTMF Display.
3. Click for the setting.
Suppress DTMF Display Delay
In order to ensure safety in Call process, you can choose whether to hide DTMF
1. Click the Setting → Preference
2. Select On or Off for Suppress DTMF Display Delay.
3. Click for the setting.
Check-Syn With Authenticate
If this option is enabled, the server needs to be authenticated before the phone agrees to
synchronize.
1. Click the Setting Preference
2. Set Enable or Disable for Check-Syn With Authenticate.
3. Click for the setting.
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Other features settings
Action URL
To configure action url via Web interface:
1. Click Setting→ Action URL
2. Filled the needed value in the necessary blank.
3. Click to save the setting.
Click Action URL for more how to use, or check on www.htek.com
Other features settings
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Other features settings
Softkey Layout
This feature mainly defines which shown on the soft key in some status. For example,
what the soft key displays when dialing, or talking.
To configure Soft key via Web interface:
1. Click Setting→ Softkey Layout
2. Select Enable for Custom Softkey
3. Select Call States.
4. Select the feature form the disable key to enable key field by
moves the Disable key to Enable field. moves the Enable key, and it will
back to Disable field.
5. Click or to change to position or each feature.
6. Click to save the configuration.
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Other features settings
Note:
1. When there more than 5 items in the Enable field, the last soft key will display
More, and last two item will show in the next page soft key, you can check by
press more.
Programmable Key
For the default keys as Soft keys, Navigation keys and so on, you can define them as
some specific feature, and it works only on the idle page.
To configure Programmable Key via Web interface:
1. Click Function Keys→ Programmable Keys
2. Select the desired Key to set.
3. Click to save the setting.
4. By clicking , all setting of the keys will be back to default.
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Basic Call Features
Basic Call Features
Place a Call
There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone.
To place a call by Handset
1. Pick up the handset, or press a line key and dial the necessary number.
2. Press or or press the send soft key, then the call is sending.
To place a call by Headset:
1. Press the ( light is Green)
2. Enter the desired number.
3. Press or or press the Send soft key, then the call is sending.
Using headset to place and answer calls for all time
1. Click webpage Setting → Preference
2. HeadSet Priority → Enable
3. Ringer Device For HeadSet → User Headset
4. Click to save the setting.
5. Press
Placing a call by hands-free speakerphone
1. Press the , or press the Line key, then you can hear the dial tone.
2. Press the number.
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Note:
1. The key is set to be a send key. For more information, refer to the Key as
Send on page
2. During the call, you can also change among Headset, Handset or Free-speaker
mode.
3. Press or or press the Send soft key, then the call is sending.
To place a call by call history or Directory
1. Press the History/ DIR soft key (On the idle page) or Menu → History /Directory
2. Press and to select the targeted one.
3. Press the Send soft key, or , or , or the corresponding line key, then the call
is sending.
Making two calls with one line and one account
1. Press a line key and dial phone number, then make a call.
2. Press Hold soft key and then press New Call soft key.
3. Dial another phone number,
4. Press the Send soft key, or , then make the second call.
End a Call
Here shows to end a call during three modes:
To end a call by Handset
Press the End Call soft key or hang up the handset, or press
To end a call under Headset Mode
Press the End Call soft key or press , or press .
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To end a call under hands-free speakerphone Mode
Note:
During the conference, to end the call is same as mentioned above.
Press the End Call soft key or press , or press .
Receive a Call
There are three ways to receive a call when the phone is ringing:
To receive a call by handset
Pick up the handset and now the conversation is built.
To receive a call by headset
Basic Call Features
Press and now the conversation is built.
To receive a call by hands-free speaker
1. Option 1: Press directly.
2. Option 2: Press Answer soft key.
3. Option 3: Press the Line key (flashes red).
Moreover, some other action can be done by soft key when the call is coming.
1. Press the Reject soft key to reject the call. Or press to reject the current call.
2. Press Forward soft key to forward to another phone.
3. Press Silence soft key, and then the call will keep silent, no ring tone display.
Incoming Call Show Mode
There are two incoming call show modes for this phone:
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Basic Call Features
1. name and number of the contacts
2. name and number of the incoming call and the account which is connecting
To set incoming call show mode via Web interface:
1. Click Setting→ Preference
2. Select the desire mode for the incoming call show mode
3. Click to save the setting.
Auto Answer
Enable auto answer feature, you will answer all incoming call automatically.
To enable Auto Answer via Web interface
1. To Click Profile → Advanced
2. To choose Yes for the Auto Answer.
3. To click SaveSet to save the configuration.
To Disable Auto Answer via Web interface
1. To Click Profile → Advanced
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2. To choose No for the Auto Answer.
3. To click SaveSet to save the configuration.
Call Hold
When use hold feature, the Hold icon will show on the display.
To make a call on hold during three modes:
To hold a call under handset mode:
1. Press Hold soft key to hold the current call.
Basic Call Features
2. Press Resume soft key to resume the call on hold.
To hold a call under headset mode:
1. Press Hold soft key to hold the current call.
2. Press Resume soft key to resume the call on hold.
To hold a call during the speaker mode:
1. Press Hold soft key to hold the current call.
2. Press Resume soft key to resume the call on hold.
Call Transfer
This phone supports blind, attended and Semi-Attended Transfer.
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Basic Call Features
NOTE:
To transfer calls across SIP domains, SIP service providers must support transfer
across SIP domains. Blind transfer will usually use the primary account SIP profile.
Blind Transfer
When you use this feature, you can transfer
1. Press Transfer soft key during the conversation, the call is on hold now.
2. Enter the number that transfers to.
3. Press Transfer soft key , and now the blind transfer completed.
Attended Transfer
When you use this feature, you can
1. Press Transfer soft key during the conversation, the call is on hold now.
2. Enter the number that transfer to, and press the Send soft key or or .
3. Start the second conversation, press the Transfer soft key, then transfer completed.
Semi-Attended Transfer
1. Press the Transfer soft key during the conversation, the call is on hold now.
2. Enter the number transfer to, and then press or , then you can hear the
ring tone.
3. Press the Transfer soft key, and now the Semi-attended transfer completed.
BLF Transfer
1. Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to
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Basic Call Features
BLF
2. Press the Transfer soft key during the conversation, the call is on hold now.
3. Press BLF key then realize blind, attended and Semi-Attended Transfer.
(Webpage--Setting--Features--Transfer Settings)
Hold transfer on hook:
1. Setting → Features → Transfer Setting: Hold Transfer On Hook: ON.
2. A place a call to B, B answer, A press the hold soft key and place a call to C, A cancel
the call when C is ringing or answering, then C and B in the same call and the transfer
is successful.
Hold transfer on Three Way conference:
1. Setting → Preference → Three Way Call Release Type: Transfer.
2. A place a call to B, B answer, A place a call to C again, C answer, A press the
Conference soft key then A, B and C will establish meeting.
3. A press the End Call soft key or on-hook to exit the meeting in the process of talking.
4. Then B and C will continue to talk.
Transfer to New Call via Web interface
1. Click Setting → Features
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2. Select Transfer Mode via DSS key: New Call
Note: if the person that wanted to be spoken to do not want to answer the call, then
the person that answered the coming call could use this function.
3. Select the desired Line Key and select Transfer in the Type.
4. Enter the phone number in the Value field.
Basic Call Features
Call Conference
This IP Phone supports up to 5-way conference.
5-way conference
1. Assuming that call party A and B are in conversation. A wants to bring C, D and E in
a conference
2. A press the Conference soft key, the call is placed on hold.
3. A enter the number of C and then press Send soft key or .
4. C answer the call.
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Basic Call Features
Note:
1. If C does not answer the call, A can back to continue the conversation with B;
2. Once A hangs up the call, the conference is ended, while if B or C drops the call,
A&C or A&B conversation continues.
3. The conference feature is not available on all servers. For more information,
contact your system administrator.
4. To realize the 5 way conference, the line should be all available.
5. A press Conference soft key, then A, B and C are now in a conference.(and now this
is 3-way conference)
6. A press the Conference soft key, the current 3-way conference is placed on hold.
7. A enter the number of D and then press Send soft key or .
8. D answer the call.
9. A press the Conference soft key, then A, B, C and D are now in a conference.(and
now this is 4-way conference)
10. A press the Conference soft key, the call is placed on hold.
11. A enter the number of E and then press Send soft key or .
12. E answering the call.
13. A press the Conference soft key, then A, B, C, D and E are now the 5-way
conference is built.
14. A end the call, the conference is finished.
Call Forward
This phone supports static forward (always forward, busy forward and no answer forward)
and dynamic forward
To configure static forward
To configure always forward
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Basic Call Features
With this feature, all incoming calls will forward immediately to configured number.
1. Press Menu → Features → Call Forward →Always Forward.
2. Press and or press Info/Switch soft key to select the enable choice
3. Enter the Forward To number.
4. Press or Save soft key to save the configuration.
To configure busy forward
With this feature, the incoming calls are immediately forwarded if the phone is busy.
1. Press Menu →Features → Call Forward →Busy Forward.
2. Press and or press Info/Switch soft key to select the enable choice.
3. Enter the Forward To number.
4. Press or Save soft key to save the configuration.
To configure no answer forward
No Answer Forward: Incoming calls are forwarded if not answered after some time.
1. Press Menu →Features → Call Forward →No Answer Forward.
2. Press and or press Info/Switch soft key to select the enable choice
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Basic Call Features
3. Enter the Forward To number and After Ring Times.
4. Press or Save soft key to save the configuration.
When the Forward feature is enabled, the Forward Icon will display on Top of the
LCD.
To configure Forward via Web interface
1. Setting → Features
2. Click On for the Always/Busy/No Answer
3. Fill the Forward to Number
4. Fill the After Ring Time
5. Click to save the configuration
To cancel the forward feature via Phone interface
1. Press Menu →Features → Call Forward →Always/Busy/No Answer Forward
2. Press and or press Info/Switch soft key to select the disable choice
3. Press or Save soft key to save the configuration.
To cancel the forward feature via Web interface
1. Setting → Features
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Basic Call Features
Note:
If the Programmable Key or line key is set as BLF, when an incoming call ringing,
press this BLF key directly to realize the dynamic forward.
You can choose a desired forward number from the Directory when you press the
Forward key.
2. Click Off for the Always/Busy/No Answer
3. Click to save the configuration
To configure dynamic forward
Forward an incoming call during the ringing.
1. When the phone is ringing, press FWD soft key.
2. Enter the forward number or select the desired number from Directory soft key
(Precondition: local directory has one or more contacts).
3. Press or press the Send soft key, then the call is forwarded.
Call Return
This feature allows you to dial the last phone call you received.
To configure the Call Return via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line
Key2(for example)
2. Press and or press Switch soft key to select the Call Return in the Type
field.
3. Press or Save soft key to save the configuration
To configure the Call Return via Web interface
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Basic Call Features
1. Click Function keys → Line Key.
2. Select the desired Line Key and select Call Return in the Type.
3. Click the button to save the configuration.
Call Back
When this option is set, if the phone you call is busy and does not set call waiting or voice
mail, your LCD screen will prompt for call-back, as shown in figure
If you press the callback, the phone will dial the Callback phone number.
To configure the Call Back via Web interface
1. Click Setting →Features →Callback .
2. Fill the Callback phone number.
3. Click to save the configuration.
Call Waiting Tone
1. Click Setting → Features
2. Select Call Waiting: On and Call Waiting Tone: On
To Change the Call Waiting Tone time via Web interface
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1. Click Setting → Tones
2. Change the Tone Time as you want (for example 3s)
Basic Call Features
Hide Caller ID
Just enable the unknown/hidden caller feature, by enabling Anonymous call feature
thereby the receiver won’t be able to know who is calling them.
To configure anonymous call
1. Press Menu →Features →Anonymous Call →Account ID 1
2. Press and or press Info/Switch soft key to select the enable choice in
Anonymous Call filed.
3. Enter the Call On Code (optional), Call Off Code (optional).
4. Press or Save soft key to save the configuration.
To cancel anonymous call feature
1. Press Menu →Features →Anonymous Call →Account ID 1
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Basic Call Features
2. Press and or press Info/Switch soft key to select the disable choice in
Anonymous Call filed.
3. Press or Save soft key to save the configuration.
Reject Anonymous
If you do not want to be disturb by anonymous calls, you can set the reject anonymous call
features, so you will not hear the unknown calls
To configure rejecting anonymous call
1. Press Menu →Features →Anonymous Call →Account ID 1
2. Press and or press Info/Switch soft key to select the enable choice in
Rejection filed.
3. Enter the Reject On Code (optional), Reject Off Code (optional).
4. Press or Save soft key to save the configuration
To cancel rejecting anonymous call
1. Press Menu →Features →Anonymous Call →Account ID 1
2. Press and or press Info/Switch soft key to select the disable choice in
Rejection filed.
3. Press or Save soft key to save the configuration.
Call Mute
When you use the Mute feature, the other parties will not hear your voice while you can
hear their voice. Call mute applies to all modes (handset, headset, and speakerphone).
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Basic Call Features
To mute the call during a call (including a conference call)
1. Press the Mute key , then the Mute key glows green, and the LCD display Mute
Icon.
2. To disable the mute function, press again.
DND
When you use the DND feature, the phone is to reject all incoming calls automatically and
you can see the DND icon shown on the Top of the LCD on idle page.
To enable DND feature via Phone interface
Press the DND soft key when the phone is idle, and then DND icon shown on the LCD.
To disable DND feature via Phone interface
Press the DND soft key again, and then there is no DND icon on the LCD.
Hot Line
To configure Hot Line
1. Press Menu →Features → Hot Line
2. Enter the Number and Delay time (as present, we support off hook auto dial).
3. Press or Save soft key to save the configuration
To configure Hotline auto dial via Web interface
1. Setting → Features.
2. Fill the number in the Hotline Number and Hotline Time-out.
3. Click to save the configuration.
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Basic Call Features
Delete the hotline number and save the configuration, then now the Hotline auto dial is
cancelled.
Auto Redial
When this option is set, if the phone you call is busy and does not set call waiting or voice
mail, your LCD screen will prompt for Auto Redial, as shown in figure.
If you press OK, your LCD will prompt Auto Redial Interval and Auto Redial Times
To configure Auto Redial via Web interface
1. Click Setting →Features → Auto Redial
2. Select On or Off for Auto Redial.
3. Fill the number 1~300 seconds for the Auto Redial Interval.
4. Fill the number 1~300 times for the Auto Redial Times.
5. Click to save the configuration.
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Function Keys Features Settings
Function Keys Features Settings
Line
It works same as Line keys.
To configure Line Feature via Web interface
1. Click Function keys → Line Key.
2. Select the wanted Key and set as Line.
3. Select the Account.
4. Click the button to save the configuration.
Speed Dial
With this feature, you can dial one number by pressing the configured speed dial key.
To configure Speed Dial feature via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line
Key2(for example)
2. Press and key to select the Speed Dial in the Type field.
3. Enter the targeted Number.
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4. Press or Save soft key to save the configuration
Then the selected Line Key will work as Speed Dial.
To configure Speed Dial feature via Web interface
1. Click Function keys → Line Key.
2. Select the wanted Line Key and set as Speed Dial.
3. Enter the desired phone number in the Value field.
4. Select the Account
5. Click the to save the configuration.
Function Keys Features Settings
BLF
You can use the BLF (Busy Lamp Field) feature to monitor a specific extension number
whether the extension is busy or free.
1. When the extension you are monitoring is idle, the light is steady green.
2. When the monitored extension is ringing, the light is blinking red, press the BLF key
to pick the phone up directly.
3. When the monitored extension is calling or in a conversation, the light is steady red.
To configure a BLF key by phone
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line
Key2(for example).
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Function Keys Features Settings
Note:
This feature is not available on all servers. For more information, contact your
system administrator.
After setting the BLF key, do not need to restart the phone.
2. Select the targeted Line Key.
3. Press and or press Switch soft key to select the BLF in the Type field.
4. Enter the targeted Value Number.
5. Press and to select the Account ID.
6. Enter the Pickup Code.
7. Press or Save soft key to save the configuration
To configure a BLF key by web
1. Click Function keys → Line Key.
2. Select the desired Line Key and select BLF in the Type.
3. Enter the monitored phone number in the Value field.
4. Select the Account
5. Filled the Extension.
6. Click to save the configuration.
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Function Keys Features Settings
BLF List
To configure BLF List via Web interface:
1. Login and click Account→Basic
2. Fill the Eventlist BLF URL and click to save the configuration.
3. To configure BLF List Keys
3.1 Click→ Function Keys→ Line Key
3.2 Select the BLF List in the Type Field.
3.3. Select Account
3.4 Click SaveSet to save the configuration and then restart the Phone.
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Function Keys Features Settings
For more information, please check BLF list Note on www.htek.com web.
Voice Message
To configure the Voice mail feature via Phone interface
1. Press Menu →Messages →Voice Mail →Set Voice Mail.
2. Enter the Account NO.1/2/3/4/5/6
3. Press or Save soft key to save the configuration
To configure Voice Mail Line Key via Web interface:
1. Click Function keys → Line Key.
2. Select the wanted Key.
3. Enter the desired voicemail feature codes in the Value field.
4. Fill the Label name to be displayed on LCD.
5. Select the Account.
6. Click to save the configuration.
To configure a Voice mail key by Phone interface:
1. Press Menu →Features →Function Keys →Line Keys as Function Keys→ Line
Key2(for example).
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Function Keys Features Settings
Note:
This feature is not available on all servers. For more information, contact your
system administrator.
Before listening to voice mails, make sure the voice mail access code has been
configured.
When all new voice mails are retrieved, the power indicator LED will go out.
2. Select the targeted Line Key.
3. Press and key to select the Voice mail in the Type field.
4. Enter the Value.
5. Press and key to select the Account ID.
6. Press or Save soft key to save the configuration
To leave a voice mail:
You can leave a voice mail when the receiver is busy or its inconvenient for them to
answer the call. Follow the voice prompt from the system server to leave a voice mail, and
then hang up.
To listen to voice mails:
When the Phone interface prompts receiving new voice mail’s icon, the power indicator
LED flashes red(Setting->Preference: Enable Voice Message Status).
1. Pressing or the targeted Line Key to dial out the voice mail access code.
2. Follow the voice prompt to listen to voice mail.
To view the voicemail via Phone interface
Press Menu->Messages->Voice Mail->View Voice Mail.
The LCD screen displays the amount of new and old voice mails
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Function Keys Features Settings
Direct Pickup
With this feature, you can pick up the set line when it ringing.
To configure Direct Pickup feature via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line
Key2(for example)
2. Press and key to select the PickUP in the Type field.
3. Enter the value.
4. Press and key to select the Account ID.
5. Press or Save soft key to save the configuration
Then the selected Line Key will work as Direct Pickup.
To configure Direct Pickup feature via Web interface
1. Click Function keys → Line Key.
2. Select the wanted Line Key and set as Direct Pickup.
3. Enter the desired phone number in the Value field.
4. Select the Account
5. Click the button to save the configuration.
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Function Keys Features Settings
Group Pickup
With this feature, you can pick up the specified group that you want incoming calls.
To configure the Group Pickup via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line
Key2(for example)
2. Press and or press Switch soft key to select the Group in the Type field.
3. Enter the group pickup code or the direct pickup code followed the desired phone
number in the Value field.
4. Press and key to select the Account ID.
5. Press or Save soft key to save the configuration
To configure the Group Pick up via Web interface
1. Click Function keys → Line Key.
2. Select the desired Line Key and select Group Pickup in the Type.
3. Enter the group pickup code or the direct pickup code followed the desired phone
number in the Value field.
4. Select the Account.
5. Click the to save the configuration.
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Function Keys Features Settings
Call Park
With this feature, you can put a call on hold and continue the conversation from another
phone.
To configure the Call Park via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line
Key2(for example)
2. Press and or press Switch soft key to select the Call Park type.
3. Select the Account ID.
4. Press or Save soft key to save the configuration
To configure the Call Park via Web interface
1. Click Function keys → Line Key.
2. Select the desired Line Key and select Call Park in the Type.
3. Enter the call park code in the Value field.
4. Select the Account.
5. Click the button to save the configuration.
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Function Keys Features Settings
For More information for Call Park, please see: Call park note on www.htek.com/
Intercom
When use the intercom feature, you can quickly get access connect to the configured one.
To configure intercom feature via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line
Key2(for example)
2. Press and or press Switch soft key to select the Intercom in the Type field.
3. Enter the intercom codes followed by desired number in the Value field.
4. Select the Account ID.
5. Press or Save soft key to save the configuration
Then the selected Line Key will work as intercom.
To configure Intercom feature via Web interface
1. Click Function keys → Line Key.
2. Select the wanted Line Key.
3. Enter intercom codes followed by desired number in the Value field.
4. Select the Account
5. Click the button to save the configuration.
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Function Keys Features Settings
Note:
This feature is not available on all servers. For more information, contact your
system administrator.
If you want to achieve the intercom feature, you must enable the “Allow Auto Answer By
Call-Info”
1. Click Profile
2. Select the desired profile from the pull-down list of Profile in the Profile field.
3. Click Advanced
4. Enable the “Allow Auto Answer By Call-Info”
5. Click the button to save the configuration.
Intercom Barge
If this option is enabled, when there is an active call and an incoming intercom call arrives,
the previous call will be put on hold and the intercom call will be answered
1. Click the Setting Preference
2. Set On or Off for Intercom Barge.
3. Click for the setting.
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Function Keys Features Settings
DTMF
When the key is configured as DTMF key, you are allowed to send out the desired DTMF
number during the conversation.
To use this feature, you should sure that the DTMF Tone is on.
To configure the DTMF via Web interface
1. Click Setting→ Preference
2. Select On for Keypad DTMF Tone.
3. Click the button to save the configuration.
To configure the DTMF via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line
Key2(for example)
2. Press and key to select the DTMF in the Type field.
3. Enter the value with the Desired DTMF number
4. Press or Save soft key to save the configuration
To configure the DTMF via Web interface
1. Click Function keys → Line Key.
2. Select the desired Line Key and select DTMF in the Type.
3. Fill the value with the Desired DTMF number.
4. Click the button to save the configuration.
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Function Keys Features Settings
Prefix
If the key is configured as Prefix key, you can set the number prefix (e.g. Before the
number plus 9), then you don't input 9, press the key and 9 will display on the LCD
interface.
To configure the Prefix via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line
Key2(for example)
2. Press and key to select the Prefix in the Type field.
3. Enter the value with number that you want to set as prefix
4. Press or Save soft key to save the configuration
To configure the Prefix via Web interface
1. Click Function keys → Line Key.
2. Select the desired Line Key and select Prefix in the Type.
3. Fill the value.
4. Click the button to save the configuration.
Then when you press this key, the set value is input directly.
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Function Keys Features Settings
Local Group
When use the Local Group feature, press the key and enter the local Contacts interface
quickly.
To configure the Local Group via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line
Key2(for example)
2. Press and key to select the Local Group in the Type field.
3. Press or Save soft key to save the configuration
To configure the Local Group via Web interface
1. Click Function keys → Line Key.
2. Select the desired Key and select Local Group in the Type.
3. Click the button to save the configuration.
Then you can press the Local Group key to access the pre-defined contact group in the
local directory quickly.
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