HTC U 12 + User guide

Download

User guide

HTC U12+

2 Contents

Contents

What's special with HTC U12+

New experience when interacting with your phone 10 Edge Sense 2 10 Dual cameras 11 Immersive sound 13

Unboxing and setup

HTC U12+ overview 14 Inserting the nano SIM and microSD cards 16 Using the protective case 19 Charging the battery 20 Switching the power on or off 20 Setting up your phone for the first time 21 Adding your social networks, email accounts, and more 22 Setting up Face Unlock 23 Fingerprint scanner 24 Choosing which nano SIM card to use for your data connection 25 Managing your nano SIM cards with Dual network manager 25 Water and dust resistant 26

Pressure-sensitive buttons and Edge Sense

Do's and don'ts with pressure-sensitive buttons 28 What is Edge Sense? 29 Setting up Edge Sense for the first time 30 Do's and don'ts with Edge Sense 31 Taking camera shots using Edge Sense 32 Enabling the squeeze and hold gesture 32 Changing the actions assigned to squeeze gestures 33 Typing with your voice with Edge Sense 33 Assigning another voice assistant app to Edge Sense 34 Adjusting the squeeze force level 34 Squeezing to perform actions in your apps 34 Squeezing to unlock your phone with Face Unlock 36 Edge Sense double-tap gesture 36 Edge Sense holding gesture 37 Turning Edge Sense on or off 38 Opening Edge Launcher 39 Adding apps, quick settings, and contacts 40 Adjusting the Edge Launcher position 41

Your first week with your new phone

Navigation Bar 42 Using One-handed mode 44 Ways to capture screenshots 44

3 Contents

HTC Sense Home 45 Sleep mode 46 Lock screen 46 Getting to know your settings 47 Using Quick Settings 47 Restarting HTC U12+ (Soft reset) 48 Motion gestures 49 Motion Launch 50 Notifications 53 Selecting, copying, and pasting text 55 Entering text 56 Getting help and troubleshooting 58

Updates

Software and app updates 59 Installing a software update 60 Installing an application update 60 Installing app updates from Google Play Store 60

Home screen layout and fonts

Adding or removing a widget panel 62 Changing your main Home screen 62 Setting your Home screen wallpaper 63 Changing the default font size 63

Widgets and shortcuts

Launch bar 64 Adding Home screen widgets 64 Adding Home screen shortcuts 65 Grouping apps on the widget panel and launch bar 65 Moving a Home screen item 66 Removing a Home screen item 66

Sound

Tuning your HTC USonic earphones 67 HTC BoomSound for speakers 68 Changing your ringtone 68 Changing your notification sound 69 Setting the default volume 69

Taking photos and videos

HTC Camera 70 Choosing a capture mode 71 Zooming 73 Quickly adjusting the exposure of your photos 74 Taking a photo 75 Taking continuous camera shots 75 Taking photos with the self-timer 75 Tips for capturing better photos 76 Selfies 77

4 Contents

Using HDR Boost 78 Taking photos in Bokeh mode 78 Recording video with Sonic Zoom 79 Recording video in 3D Audio or high resolution audio 81 Adding stickers to your shots 82

Advanced camera features

Choosing a scene 83 Manually adjusting camera settings 83 Taking a RAW photo 84 How does the Camera app capture RAW photos? 84 Taking a panoramic photo 85 Taking a panoramic selfie 85 Taking a super wide-angle panoramic selfie 87 Recording videos in slow motion 88 Recording a Hyperlapse video 88

Google Photos

What you can do on Google Photos 89 Viewing photos and videos 89 Editing your photos 90 Enhancing RAW photos 90 Trimming a video 90 Changing the playback speed of a slow motion video 91 Editing a Hyperlapse video 91

Phone calls

Making a call with Smart dial 93 Dialing an extension number 93 Keeping your phone number private 94 Speed dial 94 Calling a number in a message, email, or calendar event 94 Receiving calls 94 Emergency call 95 What can I do during a call? 95 Setting up a conference call 96 Call History 97 Switching between silent, vibrate, and normal modes 97 Home dialing 98

SMS and MMS

Sending a text message (SMS) 99 How do I add a signature in my text messages? 100 Sending a multimedia message (MMS) 101 Sending a group message 101 Forwarding a message 102 Moving messages to the secure box 102 Blocking unwanted messages 103 Copying a text message to the nano SIM card 103 Deleting messages and conversations 104

5 Contents

Contacts

Your contacts list 105 Adding a new contact 106 Editing a contact’s information 107 Getting in touch with a contact 108 Importing or copying contacts 108 Merging contact information 109 Sending contact information 110 Contact groups 110 Private contacts 111

Battery

Tips for extending battery life 113 Using power saver mode 115 Extreme power saving mode 115 Displaying the battery percentage 115 Checking battery usage 115 Checking battery history 116 Battery optimization for apps 116

Storage

Freeing up storage space 117 Types of storage 118 Should I use the storage card as removable or internal storage? 118 Setting up your storage card as internal storage 119 Moving apps and data between the phone storage and storage card 119 Moving an app to or from the storage card 120 Copying or moving files between the phone storage and storage card 120 Copying files between HTC U12+ and your computer 121 Unmounting the storage card 122

Transfer

Ways of getting content from your previous phone 123 Transferring content from an Android phone 123 Other ways of getting contacts and other content 124 Transferring photos, videos, and music between your phone and computer 124

Backup and reset

Backing up HTC U12+ 125 Backing up contacts and messages 126 Resetting network settings 128 Resetting HTC U12+ (Hard reset) 128

Installing and removing apps

Getting apps from Google Play Store 129 Downloading apps from the web 130 Uninstalling an app 130

6 Contents

Working with apps

Accessing your apps 131 Arranging apps 131 App shortcuts 132 Switching between recently opened apps 133 Working with two apps at the same time 133 Using picture-in-picture 134 Controlling app permissions 135 Setting default apps 135 Setting up app links 135 Disabling an app 136

HTC apps

Boost+ 137 HTC BlinkFeed 137 HTC Themes 137 HTC Sense Companion 137 Mail 138 Weather 138 Clock 138 Voice Recorder 138

Internet connections

Turning the data connection on or off 139 Managing your data usage 139 Wi-Fi connection 141 Connecting to VPN 142 Installing a digital certificate 144 Using HTC U12+ as a Wi-Fi hotspot 144 Sharing your phone's Internet connection by USB tethering 145

Wireless sharing

What is HTC Connect? 146 Turning Bluetooth on or off 146 Connecting a Bluetooth headset 146 Unpairing from a Bluetooth device 147 Receiving files using Bluetooth 147 Using NFC 148

Common settings

Do not disturb mode 150 Location settings 152 Smart display 152 Airplane mode 153 Setting when to turn off the screen 154 Screen brightness 154 Night mode 154 Adjusting the display size 155 Touch sounds and vibration 155 Changing the display language 156

7 Contents

Glove mode 156 Travel mode 156

Security settings

Assigning a PIN to a nano SIM card 157 Setting a screen lock 158 Setting up Smart Lock 158 Turning the lock screen off 159

Trademarks and copyrights

Index

8 About this guide

About this guide

In this user guide, we use the following symbols to indicate useful and important information:

This is a note. A note often gives additional information, such as what happens when you choose to do or not to do a certain action. A note also provides information that may only be applicable to some situations.

This is a tip. A tip gives you an alternative way to do a particular step or procedure, or lets you know of an option that you may find helpful.

This indicates important information that you need in order to accomplish a certain task or to get a feature to work properly.

This provides safety precaution information, that is, information that you need to be careful about to prevent potential problems.

Some apps may not be available in all regions or with your mobile operator.

9 Important note on recoverable data

Important note on recoverable data

Files and other data that have been deleted, cleared, removed, or erased from your device may still be recoverable by third-party data recovery software. Even a factory reset may not permanently erase all data from your mobile device, including personal information.

10 What's special with HTC U12+

What's special with HTC U12+

New experience when interacting with your phone

HTC U12+ represents a total rethink of what's possible when it comes to interacting with your phone.

§ Unlike conventional mechanical buttons, the pressure-sensitive buttons on HTC U12+ give the sensation of touch. You'll experience vibration feedback when you press on the POWER and VOLUME buttons.

With this new design, there comes certain changes to how you use these buttons. For details, see Do's and don'ts with pressure-sensitive buttons on page 28.

§ Enjoy the next generation of Edge Sense. For an overview of its new features, see Edge Sense

2 on page 10.

Edge Sense 2

Edge Sense on HTC U12+ has expanded with more gestures.

New features include the following:

Double-tap

Double-tap on either side for easy one-handed use. You get a smaller, adjustable screen that puts everything in thumb's reach. Or you can set double-tap as your Back key, set it to display a floating navigation bar, or assign it to another action that you want.

11 What's special with HTC U12+

Hold

A simple hold can keep your screen the way you want it even when lying down. No more annoying and unnecessary screen rotations or dimming. It's the most useful feature you never knew you were missing

Squeeze to turn accessibility service on or off

Not only does squeeze help you get things done faster, it also helps people around the world use Accessibility TalkBack more easily.

See What is Edge Sense? on page 29 for more details on what you can do with Edge Sense. Before you start using Edge Sense, see Do's and don'ts with Edge Sense on page 31 for some important reminders.

Dual cameras

HTC U12+ has dual cameras at the front and back. Capture outstanding quality photos and videos.

Autofocus

With the main camera, enjoy unprecedented levels of details and clarity in just about any condition and even when your subject is on the move. There's also laser focus so you can focus accurately especially when the lights are down.

Zoom

HTC U12+ features 2x optical zoom in Photo mode. Use up to 10x digital zoom for taking photos and 4x digital zoom for recording videos. .

One-touch auto zoom lets you zoom smoothly on the scene and sound for the best video production just like on a movie set.

For more details, see Zooming on page 73.

12 What's special with HTC U12+

Portraits

Capture awesome portraits with HTC U12+.

§ Bokeh mode – With dual cameras at the front and back, you can adjust the depth-of-field in your photographs just like a professional. Blur the background in real-time before you take the shot, or adjust it yourself after the photo is taken.

§ Stickers – Spice up your photos and videos by adding funny effects and playful AR stickers in real-time. See Adding stickers to your shots on page 82.

§ Beauty Mode – Before taking your photo selfie, use Beauty Mode to apply real-time touch- ups such as skin smoothening, facial slimming, and more. See Using Beauty Mode when

taking photo selfies on page 77.

§ Instant selfie shots – Stand still, and the camera instantly captures your selfie. See Taking

selfies automatically on page 77.

13 What's special with HTC U12+

HDR Boost 2

Whether you're using the main or front camera, get smoother, crisper, and more detailed photos and videos with less noise when the lights are down or glaring with the improved HDR Boost 2. See

Using HDR Boost on page 78.

Sonic Zoom

Sonic Zoom is an improved version of Acoustic Focus that was available in HTC U11. Sonic Zoom features Audio Boost, which amplifies all the voices and sounds to the max without zooming in the video. See Recording video with Sonic Zoom on page 79.

Immersive sound

Discover audio bliss on HTC U12+ through its earphones and speakers.

HTC USonic with Active Noise Cancellation

Experience music tuned to your ears. When you plug in the HTC USonic earphones to HTC U12+, they will scan your ears and determine the audio output level that best suits you. The earphones also incorporate Active Noise Cancellation which reduces background noise so you hear music and videos clearly.

See Tuning your HTC USonic earphones on page 67 for details.

The HTC USonic earphones can only be used with HTC U12+ and other compatible HTC phones supporting HTC USonic.

HTC BoomSound for speakers

Hear what you've been missing. HTC BoomSound™ gives you a rich, authentic sound experience, whether you’re listening to music, watching a video, or playing a game. See HTC BoomSound for

speakers on page 68.

14 Unboxing and setup

Unboxing and setup

HTC U12+ overview

After taking HTC U12+ out of the box, familiarize yourself with the location of the card tray, controls, and sensors.

Dual SIM card support varies by phone model, region, and country.

1. Notification LED

2. Proximity and light sensor

3. Microphones

4. VOLUME UP button

5. VOLUME DOWN button

6. POWER button

7. HTC BoomSound Hi-Fi edition speakers

8. USB Type-C™ connector

9. Edge Sense area

10. nano SIM and storage card tray

11. Dual front cameras

You need a 4G/LTE™ plan to use your operator's 4G/LTE network for voice calls and data services. Check with your operator for details.

HTC U12+ uses pressure-sensitive buttons. For details, see Do's and don'ts with pressure-sensitive

buttons on page 28.

15 Unboxing and setup

§ Before use, check all the items in the box and make sure there's no damage to any of the items.

§ Use the case if it's provided in the box or purchase one that's designed for HTC U12+ to help

protect your phone from accidental bumps and scratches. Also make sure the case doesn't block the Edge Sense area.

§ If you want to use a screen protector, don’t cover and block the proximity and light sensor. Purchase a screen protector designed for HTC U12+.

§ Don’t disassemble any part of the phone. Don’t try to open the phone or remove the battery by force. This may damage the phone or its electronics and will invalidate the warranty.

§ Please read the safety and usage guidelines in the Safety and regulatory guide that’s included in the box.

Back panel

1. Dual cameras

2. Dual LED flash

3. Fingerprint scanner

4. Microphone

5. Laser autofocus

16 Unboxing and setup

Inserting the nano SIM and microSD cards

§ Use a standard nano SIM card. A modified card that is thicker than the standard nano SIM card will not fit properly on the tray and may damage the card slot.

§ The microSD™ card is optional and sold separately.

1. Hold the phone face up.

2. Insert the tip of the tray eject tool that came with your phone—or a small bent paperclip—

into the tray eject hole.

When inserting the eject tool into the tray eject hole to remove the card tray, do not obstruct the tray to avoid damaging the eject mechanism inside the slot.

3. Push the tip all the way into the hole until the tray ejects, and then pull the tray out.

17 Unboxing and setup

4. Do the following to place your nano SIM and microSD cards into the tray:

§ Single SIM model:

With the gold contacts facing down, place your nano SIM and microSD cards into the SIM and SD holders of the tray. Make sure to align the cut-off corner of the nano SIM card to the notch on the holder.

§ Dual SIM model:

With the gold contacts facing down, place two nano SIM cards into the SIM 1 and SIM 2 holders of the tray. Make sure to align the cut-off corners to the notches on the holders.

Both SIM 1 and SIM 2 cards can be 4G LTE cards. To find out how to set the preferred card for your mobile data connection, see

Managing your nano SIM cards with Dual network manager on

page 25.

When you need to use a microSD card, remove your second nano SIM card and then place the microSD card on the SIM 2/SD holder. You cannot have both the second nano SIM card and the microSD card inserted at the same time.

18 Unboxing and setup

5. When reinserting the tray, make sure it is facing up so that your cards don't fall out. With the outer card holder between your fingers, steadily slide the tray all the way into the slot.

6. Make sure the tray is fully inserted and doesn't protrude from the slot.

Follow the same procedure above to eject the tray and remove your cards. Before ejecting the tray, make sure to unmount your microSD card first. See Unmounting the storage card on page 122.

19 Unboxing and setup

Using the protective case

Use the case that’s provided in the box to help protect your phone from accidental bumps and scratches.

Place the phone into the protective case, top side first. Then press the four corners until the case clicks into place.

To remove the case, take it off from the bottom corner.

20 Unboxing and setup

Charging the battery

Before you turn on and start using HTC U12+, it is recommended that you charge the battery.

§ If the battery has been fully drained, you may need to charge HTC U12+ for several minutes before powering it on.

§ Use HTC's power adapter and USB Type-C cable to charge the battery. When the battery power is too low, make sure to use the power adapter to charge, not the USB cable connection with your computer.

1. Insert the small end of the USB Type-C cable into the USB Type-C connector.

2. Insert the other end of the USB Type-C cable into the power adapter.

3. Plug in the power adapter to an electrical outlet to start charging the battery.

4. After you finish charging, unplug the USB cable from your phone first. Hold the part of the

power adapter that's close to the USB port when you unplug the adapter from the outlet.

§ Avoid charging the battery in hot environments. As a safety precaution, the battery may stop charging to avoid overheating.

§ When you're using battery-intensive apps such as games or video streaming apps while charging the battery, your phone may become warmer. This is normal.

§ It is strongly recommended to unplug the power adapter from the electrical outlet when not in use.

Switching the power on or off

Switching the power on

Press the POWER button until HTC U12+ vibrates.

When you turn on HTC U12+ for the first time, you’ll need to set it up.

HTC U12+ has a pressure-sensitive POWER button. For details, see

pressure-sensitive buttons on page 28.

Do's and don'ts with

21 Unboxing and setup

Switching the power off

1. If the display is off, press the POWER button to turn it back on.

2. Press and hold the POWER button for a few seconds.

3. Tap Power off on the options menu.

You can also go to Settings, and then tap System Shut down Power off.

Setting up your phone for the first time

When you switch on your HTC phone for the first time—or after you've done a factory reset—you’ll need to set it up.

If you have data from a previous phone that you need to copy over to HTC U12+, back up the previous phone's data first. Or use the HTC Transfer Tool to transfer content from your previous phone after you've finished setting up HTC U12+. For details, see Ways of getting content from

your previous phone on page 123.

1. If you need to navigate by voice feedback, turn on TalkBack by pressing and holding two fingers on the first screen until you hear a message and then a beep.

Or if you accidentally enabled TalkBack, follow the onscreen tutorial to turn it off.

2. Choose the system language you want to use, read and agree to the terms of use, choose your Internet connection, and sign in to your Google® Account.

3. On the screen that asks you which device to restore from, do one of the following:

§ If you backed up your old phone using your Google Account, tap the phone name. Tap to select the apps to install, and then tap Restore.

§ If you want to start fresh, tap Don't restore.

4. On the Google services screen, make sure the Back up to Google Drive option is turned on to

enable Auto Backup. It's also recommended to have the options under Location and Device maintenance turned on.

5. Set up Google Assistant, or do this later. For details, visit support.google.com/assistant/.

6. Sign in to your HTC Account to use the same login credentials for HTC services such as

Themes and HTC Sense Companion.

7. Set up Edge Sense so you can instantly take camera shots or perform other actions by simply squeezing your phone.

22 Unboxing and setup

8. Tap Set up Face Unlock to set up face authentication and use it for unlocking your phone.

Or tap Set up fingerprint to add your fingerprint and use it for unlocking your phone.

9. Follow the remaining instructions to finish your phone setup.

Some features that need to connect to the Internet such as location-based services and auto-sync of your online accounts may incur extra data fees. To avoid incurring data fees, disable these features under Settings. For more information on location services, see Location settings on page 152.

Adding your social networks, email accounts, and more

You can sync contacts, calendars, and other information from your social networks, email accounts, and online services on HTC U12+. Depending on the account type, signing in to your online accounts lets you sync updates between HTC U12+ and the Web.

1. From the Home screen, swipe up and then tap Settings Accounts & sync.

2. Tap Add account.

3. Tap the account type you want to add.

4. Follow the onscreen instructions to enter your account information.

You can add several Google Accounts.

Syncing your accounts

1. From the Home screen, swipe up and then tap Settings Accounts & sync.

2. Tap the Automatically sync data On/Off switch to turn automatic sync of all your accounts

on or off.

3. To manually sync individual accounts, tap an account, tap Account sync, and then tap Sync now.

On the Account sync screen, you can also change the sync settings for your Google Account.

23 Unboxing and setup

Removing an account

Remove accounts from HTC U12+ if you no longer use them. Removing an account does not remove accounts and information from the online service itself.

1. From the Home screen, swipe up and then tap Settings Accounts & sync.

2. Tap an account.

3. Tap Remove Account.

Some personal data may be retained by the third-party app after you have removed the account from HTC U12+.

Setting up Face Unlock

When the screen is on, you can use Face Unlock to quickly unlock HTC U12+ by simply looking at the front camera.

1. From the Home screen, swipe up and then tap Settings Face Unlock.

2. If you haven't already set up a screen lock, you'll be asked to choose and set up a backup

pattern, PIN, or password for unlocking your phone. See Setting a screen lock on page 158.

3. If prompted, choose how you want to show notification content when your phone is locked, and then tap Done.

4. Tap Register face data, and then read the tips and reminders.

5. Tap Next and follow the onscreen instructions to scan your face.

6. Tap Turn on to enable Face Unlock.

Face Unlock is less secure since your phone could be unlocked by someone or something that contains or looks like your image. If you have concerns, use other more secure authentication methods such as a screen lock pattern, PIN, or password. Or use your fingerprint for unlocking your phone.

Unlocking your phone with Face Unlock

You need to be on the lock screen to use Face Unlock for unlocking your phone.

1. If the screen is off, press the POWER button to wake up the screen. Or double-tap the screen.

You'll see the icon on the lock screen.

2. Hold your phone in portrait orientation at face level and look at the front camera.

Your phone will bypass the Security screen and unlock.

You can also use Edge Sense with Face Unlock. See

Unlock on page 36.

Squeezing to unlock your phone with Face

24 Unboxing and setup

Fingerprint scanner

You can quickly wake up and unlock the HTC U12+ using your fingerprint. You can add up to 5 fingerprints.

When setting up and using the fingerprint scanner, follow these tips:

§ Make sure your finger and the fingerprint scanner are dry and clean.

§ Use the entire pad of your finger, including the sides and tip.

§ When recording your fingerprint, touch the scanner until it vibrates.

§ The fingerprint scanner has 360° readability—you can touch a recorded finger at any angle to

the scanner to turn on the screen or unlock the HTC U12+.

You may not be able to set the fingerprint scanner to unlock HTC U12+, if you've signed in to an Exchange ActiveSync® account that requires you to set a different screen lock option (such as password). Check with your Exchange Server administrator if your Exchange ActiveSync account supports the fingerprint scanner.

Adding a fingerprint the first time

1. From the Home screen, swipe up and then find and tap Settings Fingerprint scanner.

2. Tap Add fingerprint.

If you haven't already set up a screen lock, you'll be asked to choose and set up a backup pattern, PIN, or password for unlocking your phone. See Setting a screen lock on page 158.

3. If prompted, choose how you want to show notification content when your phone is locked, and then tap Done.

4. Touch the fingerprint scanner or tap Start.

5. Place the finger you want to use on the scanner until it vibrates, then lift your finger.

6. Repeatedly touch the scanner until the fingerprint has been successfully recorded. You'll get

the best results if you hold your finger in the same direction when touching the scanner.

7. After you've successfully recorded your fingerprint, tap Done.

You can now use your fingerprint to wake up and unlock your phone.

You'll need to input your backup lock screen pattern, PIN, or password if the scanner doesn't identify your fingerprint after five attempts. You'll only have 10 additional attempts before your data is deleted from the phone.

Fingerprint scanner settings

There are certain things you can do with the fingerprint scanner with or without your fingerprint added. You can turn these features on or off in Settings.

1. From the Home screen, swipe up and then find and tap Settings Fingerprint scanner.

2. Enter your pattern, PIN, or password.

25 Unboxing and setup

3. When you touch the fingerprint scanner, below are features that would work even without your fingerprint added. You can turn these features on or off:

§ Wake up screen: Wakes up to the lock screen.

§ Tap to take a selfie: Captures selfies while you're using the Selfie Photo or Selfie Video

mode in the HTC Camera app. This feature is available only in phones that have the fingerprint scanner at the back panel.

4. To manage your fingerprints:

§ Tap Add fingerprint to add one or more fingerprints that you can use for unlocking your phone.

§ Select or clear Vibrate on scan, depending on whether you like to have vibration feedback when touching the fingerprint scanner.

§ Tap a recorded fingerprint to rename or delete it.

§ Tap Reset fingerprint scanner to delete all recorded fingerprints.

Choosing which nano SIM card to use for your data connection

When you have two nano SIM cards inserted on your phone, only one card can be used to connect to the Internet at a time.

Dual SIM card support varies by phone model, region, and country.

1. From the Home screen, swipe up and then tap Settings Network & Internet Dual network manager.

2. Tap Preferred data network.

3. Choose the card to use for connecting to the Internet.

Managing your nano SIM cards with Dual network manager

Dual SIM card support varies by phone model, region, and country.

From the Home screen, swipe up and then tap

manager. You can turn either card on or off, change the card names, and more.

Settings Network & Internet Dual network

26 Unboxing and setup

Water and dust resistant

HTC U12+ is water and dust resistant and has an IP68 rating as defined in the International Standard IEC 60529. With the nano SIM/microSD slot covered and closed tightly, this phone is water resistant if it is briefly submerged by accident in fresh water less than 1.5 meter deep and no longer than 30 minutes at room temperature.

HTC U12+ must not be exposed to non-fresh water, high water pressure, strong or fast-moving water, or sand since these may cause overheating, electric shock, or damage to the phone. Do not attempt to charge or otherwise use the USB port when HTC U12+ is wet. Normal wear and tear may decrease the water and dust resistance over time.

Warranty will be void if the phone is not used in accordance with the instructions and precautions addressed in this user guide, including, but not limited to, using the phone in environments or situations that exceed the limitations of the IP68 rating. For usage precautions and tips on care and maintenance, see Care and maintenance tips on page 26 and Cleaning and drying on page 27. Also make sure to read the Safety guide that comes with the phone.

Care and maintenance tips

Follow these tips and precautions to help maintain water and dust resistance for your phone.

Never attempt to insert or remove the nano SIM and microSD cards with gloves, wet hands, or when the phone is wet.

§ Before inserting the tray and closing the card slot, wipe off every drop of water or dirt with a clean, dry cloth. Also make sure that no hairs, fibers, or small particles are caught between the tray and the slot opening to prevent water from entering the phone.

§ Parts that maintain water resistance such as the tray—which acts as the card slot cover—may degrade over time. If these parts degrade or get damaged, the phone will no longer be water resistant. If this happens, contact your retail store or mobile operator. You may be charged for parts replacement.

Do not intentionally submerge HTC U12+. If the phone accidentally gets immersed in water, avoid pressing the controls—such as the POWER and VOLUME buttons—and do not operate the phone.

Do not expose the phone to fast or strong-moving water such as shower spray, running taps or faucets, waterfalls, or ocean waves.

Do not expose the phone to or let the USB port come in contact with the following:

§ Water containing soap, detergent, or shower gel

§ Sea water, swimming pools, spas, hot water, and hot springs

27 Unboxing and setup

§ Any liquid besides tap water such as alcohol, juices, and condiments

§ Sand

If the phone is exposed to fresh water, make sure to dry it thoroughly. To avoid damaging the phone, do not charge when contaminants are present or the USB port is not completely dry. In these circumstances, do not connect any external device.

Never use a hair dryer to dry wet parts of the phone.

The power adapter and accessories are not water resistant. Never use them in wet areas such as in the bathroom or kitchen since contact with water may cause malfunction, electric shock, or other hazards.

Avoid leaving the phone in humid places such as the bathroom or kitchen for too long since it is not moisture-proof.

Cleaning and drying

If HTC U12+ has had contact with salt water, liquid chemicals, dust, or other contaminants, immediately rinse the phone. When the phone is wet, make sure to dry it thoroughly.

§ To avoid damaging HTC U12+, do not charge the phone when contaminants are present or the USB port is not completely dry. In these circumstances, do not connect any external device.

§ The sound volume of the earpiece, speakers, and microphone may be less audible if these parts are not dried well.

Rinsing

1. Before rinsing, make sure the nano SIM/microSD slot is covered and closed tightly.

2. Rinse the phone using fresh water. Rinse by hand only. Don't use a brush or sponge.

While rinsing, do not press on the tray to avoid having gaps around the card slot which may allow water to enter the phone.

Drying

1. Gently wipe off the water from the phone with a clean, dry cloth. Don't use cotton swabs to

wipe the earpiece, speakers, microphone, and connection port.

2. The display may not respond accurately to touch gestures when it's wet. For the touch screen and lenses, wipe with a soft dry cloth such as a microfiber cloth that will not scratch the surface.

3. Leave the phone at room temperature for 3 hours or so to let it dry completely. If buttons and any connection port such as the USB port are still wet, make sure to let them dry completely before you use the phone.

If condensation forms inside the display such as when there's a drastic change in temperature, place the phone at room temperature until condensation disappears.

28 Pressure-sensitive buttons and Edge Sense

Pressure-sensitive buttons and Edge Sense

Do's and don'ts with pressure-sensitive buttons

In addition to Edge Sense, which makes the phone sensitive to how you squeeze or hold it in your hand, HTC U12+ also uses pressure-sensitive buttons. Unlike conventional mechanical buttons, you'll feel vibration feedback when you press the POWER and VOLUME buttons.

1. VOLUME UP

2. VOLUME DOWN

3. POWER

Here are a few things to keep in mind when using these buttons:

§ These buttons are sensitive to the amount of pressure your finger exerts on them.

§ Use the protective case that's included in the box with HTC U12+. It helps to maximize the

experience when using this type of buttons. See Using the protective case on page 19.

§ Only one button can be active at a time. Do not press multiple buttons such as POWER and VOLUME UP or DOWN at the same time.

Because of this, the way to capture screenshots and restart the phone will be different for HTC U12+. For details, see Ways to capture screenshots on page 44 and Restarting

HTC U12+ (Soft reset) on page 48.

§ If there's no response after you've pressed a button, try pressing it repeatedly until you get the right pressure. Also, using your left-hand finger may apply a different pressure level compared to your right-hand finger, so you may need to try pressing the buttons a few times to get the right pressure.

If there's no response when you press on the buttons, it could also mean that there may not be enough battery power on the phone. Charge your phone for several minutes and try pressing the POWER button again.

§ Each button has its own sensor. If you misplaced your finger while pressing—such as accidentally touching somewhere between two buttons—the sensors may not know which button you're pressing.

29 Pressure-sensitive buttons and Edge Sense

What is Edge Sense?

§ The help content here is based on the following Edge Sense version: 2.00.1x.

§ Before using Edge Sense, see Do's and don'ts with Edge Sense on page 31 for some important

reminders.

§ When available, download the latest version of HTC Edge Sense from Google Play Store to enjoy add-on features.

With Edge Sense, you can launch apps and perform other actions by doing special gestures on your phone such as squeezing.

Apply the gestures on the Edge Sense area which is along the lower sides of your phone, just below the card slot and buttons. These are the gestures you can do with Edge Sense:

Squeeze gestures

By default, you can:

§ Short squeeze the lower sides of your phone to launch HTC Camera and take shots. See

Taking camera shots using Edge Sense on page 32.

§ Squeeze and hold to launch the default voice assistant app. See Typing with your voice with

Edge Sense on page 33.

You can change the squeeze gestures to launch your favorite apps, or assign them to do actions such as:

§ Use Edge Launcher. See Opening Edge Launcher on page 39.

§ Launch HTC Alexa. This app is currently available on phones sold in the U.S., U.K., and

Germany only.

§ Capture screenshots.

§ Start or stop voice recording with the HTC Voice Recorder app.

§ Launch the default music app. Play or pause with a short squeeze when music is playing in

the background.

§ Use Face Unlock. See Squeezing to unlock your phone with Face Unlock on page 36.

30 Pressure-sensitive buttons and Edge Sense

In addition to the above, you can customize squeeze gestures to perform certain actions in an app. See Assigning in-app actions to squeeze gestures on page 35.

Double-tap gesture

Double-tap either the lower-left or lower-right side using your thumb, depending on which hand you usually use to hold your phone. Try touching the area with more surface of your thumb to more easily trigger the double-tap feature. You can also adjust the double-tap sensitivity level .

For details, see Edge Sense double-tap gesture on page 36.

Holding gesture

Edge Sense allows your screen to remain on and keep its orientation while you're holding the phone. For details, see Edge Sense holding gesture on page 37.

Setting up Edge Sense for the first time

If you didn't set up Edge Sense when you first set up your phone, you can do it in Settings.

1. From the Home screen, swipe up and then tap Settings

The Edge Sense setup screen will also appear automatically when you squeeze the lower sides of your phone the first time.

Edge Sense.

2. Set your squeeze strength by following the onscreen instructions.

The first-time setup of Edge Sense activates the short squeeze gesture which, by default, is set to launch the Camera app and take shots. See Taking camera shots using Edge Sense on page 32. To assign another action or app, see Changing the actions assigned to squeeze gestures on page 33.

31 Pressure-sensitive buttons and Edge Sense

Edge Sense also has the squeeze and hold gesture. To set it up, see Enabling the squeeze and hold

gesture on page 32.

Do's and don'ts with Edge Sense

To enjoy the many benefits of Edge Sense, here are a few things to keep in mind when you're using it:

§ For the short squeeze and squeeze and hold gestures, set different squeeze force levels to accurately trigger the right action or app.

§ Avoid using both your left and right hands when squeezing or double-tapping since your hands have different strength. Things may not work as you wish if you use them interchangeably.

§ Recalibrate the squeeze force level and double-tap sensitivity level when:

§ You want to change and use your other hand for these gestures.

§ You experience mistrigger of apps or actions.

Follow the steps in Adjusting the squeeze force level on page 34 and Edge Sense double-tap

gesture on page 36 to recalibrate.

§ Force exerted on the sides, front panel, or back panel of the phone may mistrigger Edge Sense. For instance, a squeeze gesture may be mistriggered when the phone is:

§ Mounted in a car kit

§ Inserted in a selfie stick

§ Pressed hard on the front or back panel by your hand or an object

If this happens, turn off Edge Sense while it's not in use. See Turning Edge Sense on or off on page 38.

§ Squeeze gestures can work even when the screen is off, except when capturing screenshots or performing in-app action which need the screen to be on.

§ Use Google Play Music and third-party music apps that follow the Android™ music control standard. These are supported by Edge Sense.

32 Pressure-sensitive buttons and Edge Sense

Taking camera shots using Edge Sense

Instantly launch the camera and begin taking shots with a squeeze of your phone.

Check and make sure to download the latest HTC Edge Sense and Camera app versions from Google Play Store.

Squeeze the lower sides of your HTC phone to open the Camera app, and then squeeze again to take a photo.

Squeezing your phone will open the Camera app in the last capture mode you were using. When you squeeze again, the camera takes a photo, video, or selfie, depending on the capture mode.

If you turn on Set squeeze & hold action in the Edge Sense settings, you can squeeze and hold the lower sides of your phone to switch between the main and front cameras while you're in the Camera app. For details, see Enabling the squeeze and hold gesture on page 32.

The default in-app actions in the Camera app are short squeeze for taking shots and squeeze and hold for switching between the front and main cameras. You can change the squeeze gestures to perform other actions in an app. To find out how, see Changing in-app actions on page 36.

Enabling the squeeze and hold gesture

When you turn on the squeeze and hold gesture, you'll be able to do the following with Edge Sense:

§ While you're using HTC Camera, squeeze and hold the lower sides of your phone to switch between the main and front cameras.

§ Launch the default voice assistant which is Google Assistant.

1. From the Home screen, swipe up and then tap Settings

2. Tap the On/Off switch next to the Set squeeze & hold action option.

Edge Sense.

3. Follow the onscreen instructions to set your squeeze and hold strength.

4. Press to save your settings.

To assign the squeeze and hold gesture with another action or app, see Changing the actions

assigned to squeeze gestures on page 33.

33 Pressure-sensitive buttons and Edge Sense

Changing the actions assigned to squeeze gestures

In Edge Sense, you can customize its squeeze gestures to do different actions or launch different apps.

1. From the Home screen, swipe up and then tap Settings Edge Sense.

2. Tap Set short squeeze or Set squeeze & hold action, depending on which type of gesture you

want to customize.

3. Choose your preferred action or app.

If you want your phone to detect your squeeze only when the display is on, clear the Enable

gesture when screen is off option.

4. Press to save your setting.

Typing with your voice with Edge Sense

Type using your voice instead of the onscreen keyboard.

§ Check and make sure to download the latest HTC Edge Sense version from Google Play Store.

§ In Settings

1. Open an app where you want to enter text.

2. With the onscreen keyboard showing, squeeze the lower sides of your phone, and then speak

the words you want typed.

If you paused speaking, squeeze again or tap the microphone icon on the screen to resume voice typing.

Edge Sense In-app squeeze, make sure the Keyboard option is selected.

Launching Google Assistant is assigned to the squeeze and hold gesture by default. See Enabling the

squeeze and hold gesture on page 32. While you're not in the Camera app or the onscreen keyboard

is not showing, squeeze and hold the lower sides of your phone to launch Google Assistant. You can then use your voice to do a web search, ask questions such as about the weather, and more.

34 Pressure-sensitive buttons and Edge Sense

Assigning another voice assistant app to Edge Sense

You can set Edge Sense to use another voice assistant app that you downloaded from Google Play Store.

1. From the Home screen, swipe up and then tap Settings Edge Sense.

2. Tap Set short squeeze, Set squeeze & hold action, or Set double tap action, depending on

which type of gesture the default voice assistant is currently assigned to.

3. Tap Launch default voice assistant Assist app.

4. Select the voice assistant app you want to use with Edge Sense, and then tap OK.

Adjusting the squeeze force level

If you experience accidentally launching Camera or an assigned shortcut while holding the sides of your phone, tune Edge Sense to make it detect the strength of your squeeze more effectively.

1. From the Home screen, swipe up and then tap Settings

2. Tap Set short squeeze or Set squeeze & hold action, depending on which one you need to

make adjustments.

3. Tap Adjust your squeeze force level.

4. Tap Test your squeeze force.

5. Follow the onscreen instructions to complete the process.

Edge Sense.

Squeezing to perform actions in your apps

Edge Sense lets you perform certain actions in your apps by just squeezing your phone.

There are default apps that are already predefined with squeeze gestures to perform actions:

35 Pressure-sensitive buttons and Edge Sense

§ To see all the default apps with predefined actions, your phone needs to be connected to the Internet and these apps must already be installed on your phone. Also, you need to tap In-app squeeze Add more in-app options and then tap Agree the first time you use the in-app options feature.

§ Most of the default apps are not selected. You need to select them to enable their squeeze gestures.

Assigning in-app actions to squeeze gestures

Per app, you can customize squeeze gestures to do a tap or double-tap on a specific area on the screen.

1. From the Home screen, swipe up and then tap Settings Edge Sense.

2. Tap In-app squeeze Add more in-app options.

3. Tap the app you want to customize.

4. Tap Short squeeze.

5. Go to the screen in the app where you want to apply the squeeze gesture.

6. Tap

, and then tap an area such as an onscreen button you want to assign.

7. Choose whether to assign a Tap or Double tap action, and then tap OK.

§ You can only assign a tap or double-tap action on the selected screen. A series of touch screen actions cannot be assigned to a squeeze gesture.

§ Do not add an action in which you need to scroll down the screen to tap something. The created squeeze gesture may not trigger the action if you've scrolled to a different position on that screen.

§ Actions such as pinch, scroll, and press and hold are currently not supported.

8. Enter a name for the customized action, and then tap Save.

9. To customize the squeeze and hold gesture, tap Squeeze & hold Add a new action and

repeat steps 5 to 8.

If you left an app screen and haven't completed setting up its in-app options, tap

to resume or

to end the customization process.

10. When done, tap until you return to the In-app squeeze screen.

You'll see the app you've just customized added to the screen.

36 Pressure-sensitive buttons and Edge Sense

Changing in-app actions

Whether it's the default apps or your own customized apps. you can change the in-app actions that are assigned to their squeeze gestures.

1. From the Home screen, swipe up and then tap Settings Edge Sense.

2. Tap In-app squeeze, and then tap the app you want to make adjustments to.

3. Choose whether to make adjustments to the Short squeeze or Squeeze & hold gesture.

4. If you have several actions already created, select the one you want to assign to the squeeze

gesture. Or tap Add a new action to create a new one.

Tap

to change an action name that you've created.

Squeezing to unlock your phone with Face Unlock

You can assign a squeeze gesture in Edge Sense to unlock your phone with Face Unlock.

Make sure you've turned on and set up Face Unlock in Settings.

From the Home screen, swipe up and then tap Settings Edge Sense.

2. Assign Squeeze for Face Unlock to the short squeeze or squeeze and hold gesture by

following the steps in Enabling the squeeze and hold gesture on page 32.

3. You can then do the following:

§ To turn off the screen and lock your phone, squeeze the lower sides of the phone.

§ To wake up and unlock your phone, hold the phone in portrait orientation at face level,

squeeze it, and look at the front camera.

Edge Sense double-tap gesture

By default, double-tapping the lower left or right side of your phone changes your screen to Onehand mode.

You can assign a different action or app and adjust the double-tap sensitivity level.

1. From the Home screen, swipe up and then tap Settings Edge Sense.

2. Tap Set double tap action.

3. Set double-tap to display the floating navigation bar, set it as your Back key, or choose from

the available actions and apps.

4. Tap Adjust Edge Sense sensitivity level.

37 Pressure-sensitive buttons and Edge Sense

5. Drag the slider to adjust the double-tap sensitivity.

6. Press to save your setting.

If you've set double-tapping to open Edge Launcher, your phone can detect which side you doubletap on and display Edge Launcher on the same side. For instance, Edge Launcher will appear on the left side if you double-tap the lower left side of your phone. For more details, see Opening Edge

Launcher on page 39.

Edge Sense holding gesture

Enjoy your favorite apps without being interrupted by the screen rotating and dimming itself automatically. Edge Sense can detect that you're holding your phone and allow your screen to always remain on. Your phone also locks the orientation depending on what's shown on the screen.

You can turn these features on or off in Edge Sense settings.

1. From the Home screen, swipe up and then tap Settings Edge Sense.

2. Tap Holding gesture.

3. Choose whether to turn Smart rotate on or off.

Smart rotate is turned on by default and allows your phone to do the following:

§ Keep the screen in its original orientation while you're holding the lower sides of your phone.

§ When you play a video while holding your phone, keep the video in portrait orientation and do not rotate it.

§ Auto rotate the screen when you've released your fingers and rotated your phone. Lock the screen to the rotated orientation when you hold your phone again.

4. Choose whether to enable or disable Smart dim.

It is turned on by default and allows the screen to stay on while you're holding your phone, even if the Screen timeout setting has been set.

There are certain exceptions. The screen still dims when:

§ You're holding the phone to your face during a call.

§ You're walking while holding the phone.

38 Pressure-sensitive buttons and Edge Sense

Turning Edge Sense on or off

You can turn Edge Sense on or off in Settings.

1. From the Home screen, swipe up and then find and tap Settings.

2. Tap the Edge Sense On/Off switch to turn it on or off.

You can also turn Edge Sense on or off in Quick Settings.

39 Pressure-sensitive buttons and Edge Sense

Opening Edge Launcher

For single-handed operation of your phone, use Edge Launcher to quickly launch apps, call or send messages to your contacts, and turn certain quick settings on or off.

Edge Launcher can only be opened through Edge Sense. Assign it first to the short squeeze, squeeze and hold, or double-tap gesture. See Enabling the squeeze and hold gesture on page 32 and Edge Sense double-tap gesture on page 36.

1. To open Edge Launcher, squeeze the lower sides of your phone, or double-tap with your thumb.

2. You can do the following:

§ Tap a date to open the default calendar app so you can view or create events.

§ Tap an app to open it, or tap a quick setting to turn it on or off. If you've added a contact,

tap it to call or send a message. See Adding apps, quick settings, and contacts on page

40.

§ Swipe or flick through the dial to scroll and see more icons.

§ Tap to customize Edge Launcher.

§ Adjust the position of Edge Launcher on the screen. See Adjusting the Edge Launcher

position on page 41.

40 Pressure-sensitive buttons and Edge Sense

Adding apps, quick settings, and contacts

Add your favorite apps and quick settings to the Edge Launcher. You can also add the phone numbers of your frequent contacts so you can call or send them messages quicker.

1. To open Edge Launcher, squeeze the lower sides of your phone, or double-tap with your thumb.

2. Swipe up or down the dial to find empty slots where you can add new items to Edge Launcher.

3. Tap to open the Edit Edge Launcher screen.

4. Choose whether to add an app, contact number, or quick setting.

5. Tap to add more items to Edge Launcher.

6. To add another panel of slots, scroll down on the right side of the Edit Edge Launcher screen,

and then tap Add Panel.

Removing an item or panel from Edge Launcher

You can remove individual apps, quick settings, or contacts or an entire panel of items from Edge Launcher.

1. To open Edge Launcher, squeeze the lower sides of your phone, or double-tap with your thumb.

2. Press and hold an item in the dial, and then drag it to to remove it.

3. You can also remove individual items or an entire panel of items through the Edge Launcher settings. Tap Edit Edge Launcher, and then do the following:

§ Tap an item you want to remove, and then tap .

§ Scroll down to the panel you want to remove, and then tap Remove panel.

41 Pressure-sensitive buttons and Edge Sense

Adjusting the Edge Launcher position

To make Edge Launcher within easy reach of your thumb so you can navigate it with one hand, you can move it and expand its size.

1. To open Edge Launcher, squeeze the lower sides of your phone, or double-tap with your thumb.

2. Drag the dial to the left if you want Edge Launcher to appear on the left side of the screen.

Or drag it to the right to move it back to the right edge of the screen.

3. Tap Edge Launcher position, and then increase the level number to make the dial wider.

42 Your first week with your new phone

Your first week with your new phone

Navigation Bar

Use the available action buttons on the Navigation Bar to perform frequently-used actions by using just one hand. Swap in and out action buttons to suit your needs.

Here's what you can do on the Navigation Bar:

§ Tap to hide the Navigation Bar.

§ On some screens, you cannot hide the Navigation Bar.

§ When in full screen, swipe up from the bottom of the screen to show the Navigation Bar. Tap

to keep the Navigation Bar showing at the bottom of the screen.

§ Tap to go back to the previous screen.

§ Tap to go to the Home screen.

§ Tap to show recent apps that you've used.

§ Tap to turn off the screen.

§ Tap to record the actions you do onscreen. See Ways to capture screenshots on page 44.

§ Tap to capture a screenshot. See Ways to capture screenshots on page 44.

§ Tap to show the Notifications panel. See Notifications panel on page 54.

§ Tap to show the Quick Settings panel. See Using Quick Settings on page 47.

§ Tap to switch to One-handed mode. See Using One-handed mode on page 44.

Swipe left on the Navigation Bar to go to the second panel and see the other action buttons.

43 Your first week with your new phone

Customizing the Navigation Bar

Change the buttons shown on the Navigation Bar and even rearrange the order. A Navigation Bar panel can have up to 5 buttons.

1. From the Home screen, swipe up and then tap Settings Personalize.

2. Tap Change navigation buttons.

3. You can:

§ Add a button to a panel by dragging a button that's below the line to one of the panels.

§ Rearrange the button order by dragging a button to its new position on a panel.

§ Remove a button from a panel by dragging it below the line.

You cannot remove

, , and from the Navigation Bar or move them to the second panel.

44 Your first week with your new phone

Using One-handed mode

In certain large-screen phones, navigating the screen single-handedly may not be easy. Switch to

One-handed mode so you can make the screen smaller within easy reach.

1. To switch to One-handed mode, do one of the following:

§ Add the One-handed mode icon to the Navigation Bar. See Customizing the

Navigation Bar on page 43. Then tap on the Navigation Bar.

§ In Settings Display & gestures, turn on One-handed mode. Then tap thrice on the Navigation Bar.

§ Double-tap the lower left or right side of your phone. See Edge Sense double-tap gesture on page 36.

2. With the screen shrunk, you can:

§ Tap or to display the screen on the left or right side.

§ Drag or to resize the screen.

3. To switch back to the normal screen size, do one of the following:

§ Tap on the Navigation Bar.

§ Tap the blurred area on your screen.

§ Double-tap the lower left or right side of your phone.

Ways to capture screenshots

Want to show off your high game score? It's easy to take a picture of the screen to share.

Here are different ways to capture screenshots.

45 Your first week with your new phone

§ POWER button and onscreen HOME button

Press and hold the POWER button until your phone vibrates, and then tap on the Navigation Bar while still pressing the POWER button.

§ Screenshot button

Swipe to the second panel of the Navigation Bar, and then tap .

§ Edge Sense

Set one of the squeeze gestures to capture screenshots. See Changing the actions assigned to

squeeze gestures on page 33.

Another option is to set the double-tap gesture to capture screenshots. See Edge Sense

double-tap gesture on page 36.

After capturing, the HTC Screen Capture Tool appears at the bottom of the screen with options to share the screenshot, edit it, or continue to capture a scrolling screen.

You can also record screen actions as a video:

§ Swipe to the second panel of the Navigation Bar, and then tap .

§ Open the Quick Settings panel, and then tap .

Use the recorder controls of the HTC Screen Capture Tool to finish recording the video.

To learn more about the HTC Screen Capture Tool, go to http://www.htc.com/support/apps/

screen-capture-tool/.

HTC Sense Home

After you've turned on and set up HTC U12+ for the first time, you'll see the Home screen.

§ Swipe right and you'll find HTC BlinkFeed™. You can customize HTC BlinkFeed to show posts from your social networks, headlines from your favorite news media, and more. For details, see http://www.htc.com/support/apps/blinkfeed/.

§ Swipe left and you’ll discover space for adding your favorite widgets, apps, and more so they’re just a tap away. You can also add panels. For details, see Adding or removing a widget

panel on page 62.

§ You can change the apps on the launch bar at the bottom of the Home screen. See Launch bar on page 64.

While you're in another screen or app, press

to return to the last Home screen you visited.

46 Your first week with your new phone

Sleep mode

Sleep mode saves battery power by putting HTC U12+ into a low power state while the display is off. It also stops accidental button presses when HTC U12+ is in your bag.

Switching to Sleep mode

To turn off the display and switch to Sleep mode, briefly press the POWER button. You can also double-tap the lock screen.

HTC U12+ also automatically goes into Sleep mode when it’s left idle for a while. You can change the time before HTC U12+ sleeps by setting the screen timeout. For details, see Setting when to turn off

the screen on page 154.

Waking up from Sleep mode

§ Press the POWER button.

§ Use Motion Launch™ to wake up and unlock your phone directly to an app or screen. See

Motion Launch on page 50.

Lock screen

Here's what you can do on the Lock screen:

§ Swipe up on the lock screen to unlock the screen.

§ Tap twice on a notification to go directly to the related app.

§ Swipe left or right on the notification to remove it.

§ Slide left or right on a notification until you see

notification.

§ Press and hold a notification, and then tap All categories or More settings to customize the notification settings.

If you don't want notification content to appear on the lock screen, go to Settings Security

& Location Lock screen preferences On the lock screen, and then tap Don't show notifications at all.

§ If you want to set up a screen lock or Smart lock, see Setting a screen lock on page 158 for details.

and . Tap to snooze the

47 Your first week with your new phone

Getting to know your settings

Want to change the ringtone, set up a Wi-Fi® connection, or add your accounts? Do this and more in Settings.

1. Open Settings from the Apps screen or Notifications panel:

§ From the Home screen, swipe up and then find and tap Settings.

§ From the Home screen, tap , and then find and tap Settings.

§ Swipe down from the top of the screen and then tap .

2. Here are some of the basic settings you can change:

§ Tap Network & Internet to connect and configure your Wi-Fi and data connection, check your data usage, turn your phone into a Wi-Fi hotspot, and more.

§ Tap Display & gestures to change the wallpaper, adjust the font and display size, set a screen saver, and more.

§ Tap Sound to change the ringtone, decide if sound and vibration occur when interacting with the phone, set Do not disturb preferences, and more.

§ Tap Security & Location to help secure your phone, choose lock screen preferences, set your location option, and more.

§ Tap an item under Suggestions to check out new or recommended settings to customize.

Tap

in Settings to quickly find options and settings.

Using Quick Settings

In the Quick Settings panel, easily turn settings such as Wi-Fi and Bluetooth® on or off.

1. Swipe down from the top of the screen to open the Notifications panel.

Right below the status bar, you'll see the short Quick Settings bar.

2. To see the full Quick Settings panel, do any of the following:

§ On the lock screen, swipe down once from the top of the screen.

§ On any other screen, swipe down once with two fingers or swipe down twice with one

finger from the status bar.

§ With the short Quick Settings bar opened, tap

3. Swipe left or right to see more tiles.

4. To turn a setting on or off, just tap its tile.

48 Your first week with your new phone

Customizing Quick Settings

You can remove, replace, or rearrange the tiles in Quick Settings.

1. With two fingers, swipe down from the top of the screen to open Quick Settings.

2. Tap and do one of the following:

§ Press and hold a tile, and then drag it to your desired position.

§ Press and hold a tile, and then drag it down under the Drag to add tiles section to hide it

from the Quick Settings panel.

§ Under the Drag to add tiles section, drag a tile up to show it in the Quick Settings panel.

3. Press .

There is a limit to the number of tiles that can be shown in the first panel of Quick Settings. You may need to swipe left on the Quick Settings panel to see more Quick Settings tiles.

Restarting HTC U12+ (Soft reset)

If HTC U12+ is running slower than normal, is unresponsive, or has an app that is not performing properly, try rebooting and see if that helps solve the problem.

1. If the display is off, press the POWER button to turn it back on.

2. Press and hold the POWER button, and then tap Restart.

HTC U12+ not responding?

If HTC U12+ freezes, you can still restart it.

Press and hold the POWER button until your phone restarts, and then release your finger.

You may need to press and hold the button for around 8 seconds before the phone restarts.

49 Your first week with your new phone

Motion gestures

Use motion gestures to mute HTC U12+, lower the ring volume, and more.

Lift phone to auto answer a call

To automatically answer an incoming call, lift the phone and look at the screen first to see who's calling before you hold it to your ear.

You can turn this feature on or off. In Settings Call, select or clear Auto answer calls.

Flip to mute

If your phone is facing up when a call comes in, turn the phone over to mute it.

Go to Settings and then tap Sound or Sound & notification. Tap Advanced Flip to mute, and you can set your phone to:

Pick up to lower volume

Mute once

Mute always

In a business meeting or restaurant, pick HTC U12+ up when a call comes in to lower the ring volume automatically.

You can turn this feature on or off. Go to Settings, tap Sound or Sound & notification. Tap Advanced, and then tap the Quiet ring on pickup On/Off switch.

Mute only once after flipping the phone. While the phone is still facing down, it will ring again when there are other incoming calls.

After flipping the phone to mute a call, keep it always muted while it's still facing down when there are other incoming calls.

50 Your first week with your new phone

Increase ring volume automatically while phone is in your pocket or bag

Pocket mode makes HTC U12+ recognize when your phone is in your bag or pocket and raise the ring volume so that you can hear it in noisy environments.

You can turn this feature on or off. Go to Settings, tap Sound or

Sound & notification. Tap Advanced, and then tap Pocket mode On/Off switch.

Motion Launch

Motion Launch is a combination of a motion gesture followed by a finger gesture. Using a combination of simple gestures, you can wake up to your Home screen, HTC BlinkFeed, and more.

See the following:

§ Waking up to the lock screen on page 50

§ Waking up and unlocking on page 51

§ Waking up to the Home widget panel on page 51

§ Waking up to HTC BlinkFeed on page 52

§ Launching the camera on page 53

Turning Motion Launch gestures on or off

1. From the Home screen, swipe up and then tap Settings Display & gestures.

2. Tap Advanced Motion Launch gestures.

3. Select the Motion Launch gestures you want.

Waking up to the lock screen

Go from sleep mode to the lock screen without pressing the POWER button.

If you've set up a screen lock with credentials, you'll be asked to provide your credentials first before HTC U12+ unlocks.

51 Your first week with your new phone

1. Lift the phone in portrait orientation.

2. Immediately double-tap the screen.

Waking up and unlocking

Go from sleep mode and unlock HTC U12+ to the last screen you were using without pressing the POWER button.

If you've set up a screen lock with credentials, you'll be asked to provide your credentials first before HTC U12+ unlocks.

1. Lift the phone in portrait orientation.

2. Immediately swipe up from the bottom half of the screen.

Waking up to the Home widget panel

Go from sleep mode to the Home widget panel without pressing the POWER button.

If you've set up a screen lock with credentials, you'll be asked to provide your credentials first before HTC U12+ unlocks.

52 Your first week with your new phone

1. Lift the phone in portrait orientation.

2. Immediately swipe left from the right side of the screen.

Waking up to HTC BlinkFeed

Go from sleep mode to HTC BlinkFeed without pressing the POWER button.

If you've set up a screen lock with credentials, you'll be asked to provide your credentials first before HTC U12+ unlocks.

1. Lift the phone in portrait orientation.

2. Immediately swipe right from the left side of the screen.

53 Your first week with your new phone

Launching the camera

Go from sleep mode to the Camera app without pressing the POWER button.

1. Lift the phone in portrait orientation.

2. Immediately swipe down twice on the screen.

If you've set up a screen lock with credentials, you'll be asked to provide your credentials when you exit the Camera app.

Notifications

Notification LED

The notification LED shows a:

§ Solid green light when HTC U12+ is connected to the power adapter or a computer and the battery is fully charged.

§ Flashing green light when you have a pending notification.

§ Solid orange light when the battery is being charged.

§ Flashing orange light when the battery level reaches very

low.

54 Your first week with your new phone

Notifications panel

Notification icons inform you of new messages, calendar events, alarms, and activities in progress such as files downloading.

When you see notification icons, open the Notifications panel to check out details of the notifications that you've received.

To open the Notifications panel, slide down from the top of the screen.

Or just swipe down anywhere on the Home screen.

§ Tap the notification to open the corresponding app.

§ To dismiss just one notification in the list, drag it left or right.

§ Slide two fingers apart on the notification to expand it and see more details or see if there are

more notifications bundled inside it. Slide two fingers together on the notification to minimize it again.

§ Some notifications allow you to take immediate action. For example, tap a missed call notification to return the call or reply with a text message.

§ If you have several notifications, scroll through the list screen to see them all.

§ To dismiss all non-persistent notifications, tap Clear all.

§ You can change what app notifications you want to receive and also snooze some notifications

to temporarily remove them. See Managing app notifications on page 55.

Snoozing notifications

You can snooze notifications to temporarily remove them from the status bar and notifications panel.

1. Swipe down from the top of the screen to open the Notifications panel.

2. Slide the notification slowly to the right or left, and then tap .

3. Tap then choose how long you want to snooze the notification.

The snoozed notification shows up again on the status bar and notifications panel as soon as the snooze time ends.

55 Your first week with your new phone

Turning icon badges on or off

Some apps may show a dot when they have notifications, You can choose to show or hide the dot on the app icons.

1. From the Home screen, swipe up and then tap Settings Apps & notifications.

2. Tap Notifications.

3. Tap the On/Off switch next to the Allow icon badges option to turn it on or off.

Managing app notifications

You can choose which types of app notifications to mute, block, or override your Do Not disturb settings.

1. From the Home screen, swipe up and then tap Settings Apps & notifications.

2. Tap Notifications Notifications, and then tap the app whose notifications you want to

customize.

You can also press and hold a notification in the Notifications panel or the lock screen to see the notification settings you can customize.

3. Tap the On/Off switch next to option you want to toggle.

Settings for app notifications are applied to notifications in the Notifications panel and the lock screen.

Selecting, copying, and pasting text

1. Press and hold on a word.

2. Drag the start and end anchors to highlight the text you want to select.

3. Tap Copy.

4. In a text entry field (for example, while composing an email), press and hold at the point

where you want to paste the text.

5. Tap Paste.

Sharing text

1. After you have selected the text, tap Share.

2. Choose where to share the selected text.

56 Your first week with your new phone

Entering text

The keyboard becomes available when you tap a text field in an app.

§ Tap the keys on the onscreen keyboard to enter letters and numbers, as well as punctuation marks and symbols.

§ Tap to enter an uppercase letter. Tap twice to turn on caps lock.

§ Press and hold keys with gray characters at the top or bottom to enter numbers, symbols, or

accented letters. Some keys have multiple characters or accents associated with them.

§ Tap to show number and symbol keys. Tap to return to the main keyboard.

§ Tap to choose from a wide selection of emojis.

§ Tap to check out more features, options, and settings.You can resize the keyboard space,

change the layout and design, download dictionaries, and more.

§ Press to close the onscreen keyboard.

How can I type faster?

The onscreen keyboard of your phone is highly customizable. You can modify its settings and options to enhance your typing experience.

Here are some tips that you could try:

§ Show the numeric keys on the top row of the keyboard. Go to Settings, and then tap Language & keyboard. Tap Virtual keyboard Touchpal - HTC Sense Version General settings. Select Number Row.

§ Turn on Contextual prediction.Go to Settings, and then tap Language & keyboard. Tap Virtual keyboard TouchPal - HTC Sense Version Smart input, and then make sure that Contextual prediction is selected. This option enables next word prediction and will also

allow the keyboard to learn from the usual word patterns you type for better word suggestions.

57 Your first week with your new phone

§ Switch to landscape mode.With two fingers, swipe down from the status bar and check if Auto rotate is turned on. Open the app you need, and then tap a text field to show the

keyboard. Turn your phone sideways to bring up a bigger keyboard.

You can then tap Split.

§ Resize or reposition the keyboard.

Open the app you need, and then tap a text field to show the keyboard. Tap

, and then tap Resize. Drag any of the border arrows to resize your keyboard.

To move the keyboard up, drag the center button up.

Entering text by speaking

1. Tap an area where you want to enter text.

2. On the onscreen keyboard, press and hold .

3. When you see the microphone button and the words "Try saying something", say the words

you want to enter.

4. Enter punctuation marks by saying the name. For example, say "comma".

58 Your first week with your new phone

Enabling smart keyboard options

Turn on the keyboard's advanced features to help you type faster, such as contextual prediction, auto-correction, and more.

1. From the Home screen, swipe up and then tap Settings Language & keyboard.

2. Tap Virtual keyboard TouchPal - HTC Sense Version Smart input.

3. Select the options to enable.

Getting help and troubleshooting

Want some quick guidance on your phone?

Check out the friendly walkthroughs and the FAQs in the Help app to learn how to use your phone.

§ When you see a Help tile in HTC BlinkFeed, just tap the tile to know more about the tip.

§ From the Home screen, swipe up and then find and tap Help.

You can then tap Search help articles & videos, and enter what you're looking for. Or you can tap to browse how-tos, FAQs, and more.

If HTC Help is not preinstalled on your phone, you can download it from Google Play Store.

Having hardware or connection problems?

Before calling for support, you can first use the Help app to troubleshoot or perform diagnostics on your phone. This helps you in finding the problem cause, and in determining whether you can resolve the problem or you need to call for support.

1. From the Home screen, swipe up and then find and tap Help.

2. On the Help screen, tap and then tap Troubleshooting or Diagnostics tools to use a

troubleshooting wizard to check the basic hardware functions.

3. You can also tap Software updates to check for new software updates if available. Software updates may contain bug fixes and feature improvements.

59 Updates

Updates

Software and app updates

Download and install software updates for the latest performance enhancements, bug fixes, and security improvements. HTC U12+ can check and notify you if there’s a new update available.

Some app updates are available from HTC or your mobile operator, and you'll receive notifications on your phone when there are new updates. Or you can install app updates from Google Play Store. Some HTC apps that are not preloaded in certain phones can also be downloaded from Google Play Store.

The information in this guide may not be most up-to-date if there are more recent software or app updates available.

Checking your system software version

Before installing a system software update, you can check first what Android version you have on your phone.

1. From the Home screen, swipe up and then find and tap Settings.

2. Tap System About phone Software information.

3. Check under Android version.

Enabling automatic updates

You can choose to automatically download and install software updates for HTC or mobile operator apps.

1. From the Home screen, swipe up and then find and tap Settings.

2. Tap System About phone Software updates.

3. To save on data usage, you can choose to update through Wi-Fi only.

4. Choose whether to auto-download system updates, app updates, or both.

App updates are installed automatically. You'll still need to confirm when to install system software updates.

60 Updates

Checking for updates manually

Turn on mobile data or connect HTC U12+ to a Wi-Fi network before you check for updates.

1. From the Home screen, swipe up and then find and tap Settings.

2. Tap System About phone Software updates.

3. Tap Check now.

Installing a software update

When HTC U12+ is connected to the Internet and there's a new software update available, the update notification icon appears in the status bar.

1. Slide the Notifications panel open, and then tap the system update notification.

2. If you don't want to download the update using your data connection, select Update over Wi-Fi only.

3. Tap Download.

4. When download is complete, select Install now, and then tap OK.

After updating, HTC U12+ will restart.

Installing an application update

When Internet connection is on and there's an available update for your HTC or mobile operator apps, the update notification icon

1. Slide the Notifications panel open, and then tap the update notification.

The Updates screen opens with the list of application updates to be installed.

2. Tap an item to view its details, and then tap .

3. When you're done reviewing the updates, tap Install. You'll be asked to restart HTC U12+ if

needed.

appears in the status bar.

Installing app updates from Google Play Store

Most apps get updated with improvements and bug fixes through Google Play Store. You can manually update apps or set your phone to automatically download and install app updates when available.

1. On the Home screen, swipe up and then find and tap Play Store.

2. Tap to open the slideout menu.

3. Tap My apps & games.

61 Updates

4. On the Updates tab, you'll see the list of apps that have updates available.

5. Tap Update beside the app you want to update.

Tap Update All if you want to update all the apps.

In Google Play Store, tap Settings Auto-update apps to choose how you want Google Play Store to update your apps.

62 Home screen layout and fonts

Home screen layout and fonts

Adding or removing a widget panel

§ You won't be able to add a new widget panel if you've already reached the maximum limit.

§ HTC BlinkFeed always appears as the first panel (if it's not removed). A widget panel cannot be

added before HTC BlinkFeed.

1. On HTC BlinkFeed or any widget panel, slide two fingers together to customize the Home screen.

2. Tap .

3. To add a new widget panel, swipe left until you see the icon, and then tap it.

4. To remove a widget panel, swipe left or right until you see the panel, and then tap Remove.

5. When done, press .

Arranging widget panels

A widget panel cannot be moved and inserted before HTC BlinkFeed.

1. On HTC BlinkFeed or any widget panel, slide two fingers together to customize the Home screen.

2. Press and hold a widget panel thumbnail, and then drag it left or right to the position that you want.

3. When you're done arranging widget panels, press .

Changing your main Home screen

Set HTC BlinkFeed or a widget panel as your main Home screen.

1. On HTC BlinkFeed or any widget panel, slide two fingers together to customize the Home screen.

2. Tap

63 Home screen layout and fonts

3. Swipe left or right until you see the panel that you want to use as your main Home screen.

4. Tap Set as home.

5. Press .

Pressing from an app will first return you to the last panel you were in. Just press again to go to your main Home screen.

Setting your Home screen wallpaper

Choose from the available wallpapers, or use any photo you've taken with the camera.

You can only change the wallpaper while in Classic home screen layout.

1. From the Home screen, swipe up and then tap Settings Personalize.

2. Tap Change wallpaper.

3. Choose from where you want to select a wallpaper.

4. Tap Apply or Set wallpaper.

5. If prompted, choose whether to use the wallpaper for the Home screen, lock screen, or both.

Changing the default font size

1. From the Home screen, swipe up and then tap Settings Display & gestures.

2. Tap Advanced Font size, and then select the size you want.

64 Widgets and shortcuts

Widgets and shortcuts

Launch bar

The launch bar gives you one-touch access to commonly used apps and other shortcuts. You can replace the apps on the launch bar with the ones you often use.

§ You can only customize the launch bar while in Classic layout.

§ If you're using the Freestyle layout, you will only see the launch bar on the lock screen. Icons

displayed will be the same ones you have in the Classic layout.

1. Press and hold the app you want to replace, and then drag it out to .

2. Tap to go to the Apps screen.

3. Press and hold an app, and then drag it to the empty slot on the launch bar.

§ You can also group apps on the launch bar into a folder. See Grouping apps on the widget panel

and launch bar on page 65.

§ The apps or other shortcuts on the lock screen are the same as the ones on the launch bar.

Adding Home screen widgets

Widgets make at-a-glance important information and media content readily available.

1. Press and hold an empty space on a widget panel.

2. In the pop-menu, tap Add apps and widgets.

3. Tap Widgets.

65 Widgets and shortcuts

4. Scroll through the widgets, or tap to search for a specific widget.

5. Press and hold a widget, and then drag it to a widget panel you want to add it to.

Changing the widget settings

You can modify basic settings of some widgets.

1. Press and hold a widget on your Home screen, and then drag it to .

2. Customize the widget settings.

Resizing a widget

Some widgets can be resized after you've added them to your Home screen.

1. Press and hold a widget on the Home screen, and then release your finger. If a border appears, that means the widget is resizable.

2. Drag the sides of the border to enlarge or shrink the widget size.

Adding Home screen shortcuts

Place apps you often use on any widget panel of your Home screen. You can also add shortcuts to frequently used settings, favorite contacts, and more.

1. Press and hold an empty space on a widget panel.

2. In the pop-up menu, tap Add apps and widgets.

3. Tap Apps or Shortcuts.

4. Scroll through the apps or shortcuts, or tap to search for one.

5. Press and hold an app or shortcut, and then drag it to a widget panel you want to add it to.

To add an app from the Apps screen, press and hold the app, and then drag it to a widget panel.

Grouping apps on the widget panel and launch bar

1. Press and hold an app, and then drag it over to another app to automatically create a folder.

2. Tap the folder to open it.

66 Widgets and shortcuts

3. Tap the folder window’s title bar, and then enter a new folder name.

4. Add more apps into the folder. Tap , select your apps, and then tap Done.

You can also add shortcuts to settings or information to a folder. Add a shortcut first to a widget panel, and then drag it over to the folder.

Removing items from a folder

1. On the launch bar or widget panel, tap a folder to open it.

2. Press and hold an app or shortcut in the folder, and then drag it out to .

Moving a Home screen item

You can easily move a widget, icon, or sticker from one widget panel to another.

1. Press and hold a Home screen item with one finger.

2. With another finger, flick left or right to rotate the screen to another widget panel.

3. Release the item to where you want to move it.

Removing a Home screen item

1. Press and hold the widget, icon, or sticker you want to remove, and then drag it to .

2. When the item turns red, lift your finger.

67 Sound

Sound

Tuning your HTC USonic earphones

Experience music tuned to your ears when you use your HTC USonic earphones with HTC U12+. The earphones will scan your ears to determine the output level that best suits you.

The HTC USonic earphones can only be used with HTC U12+ and other compatible HTC phones supporting HTC USonic.

1. Plug your HTC USonic earphones into the phone, and then put the ear buds into your ears.

2. If this is your first time to plug in the earphones and you're prompted to set up a personal

audio profile, tap Start.

Or go to Settings and then tap HTC USonic with Active Noise Cancellation.

3. Tap Start scanning now and then wait for the phone to finish setting up your audio profile.

4. Tap Done.

§ You can add another profile for the same or another set of the HTC USonic earphones. Just tap

HTC USonic with Active Noise Cancellation

§ HTC USonic is not available over HDMI, Bluetooth, Miracast™, or USB audio out.

68 Sound

Turning Active Noise Cancellation on or off

Active Noise Cancellation tunes out distracting and annoying background noise. It is turned on by default after you've created your personal audio profile for the first time. With the HTC USonic earphones plugged in, hear music, videos, or games clearly without needing to turn up the volume in loud environments. When you don't need Active Noise Cancellation, you can turn it off.

In some regions, you may need to download and install the latest system update to turn Active Noise Cancellation on or off separately from your personal audio profile.

§ To turn Active Noise Cancellation off or back on, slide the Notifications panel open, and then tap on the HTC USonic with Active Noise Cancellation notification.

§ Turning off your personal audio profile also turns off Active Noise Cancellation. While using an app that plays audio, slide the Notifications panel open, and then tap Disable HTC

USonic. Or go to Settings, and then tap the HTC USonic with Active Noise Cancellation On/Off switch.

When you turn your HTC USonic personal audio profile back on, Active Noise Cancellation also toggles on or off depending on its previous state.

HTC BoomSound for speakers

Immerse yourself in surround sound whether you're listening to music or enjoying movies and games.

1. From the Home screen, swipe up and then find and tap Settings.

2. Tap HTC BoomSound for built-in speakers to toggle between Theater mode and Music

mode.

HTC BoomSound for speakers is not available over HDMI, Bluetooth, Miracast, or USB audio out.

Changing your ringtone

Make sure the volume is on.

From the Home screen, swipe up and then tap Settings Sound.

2. Tap Advanced.

3. Tap Phone ringtone.

Or in dual SIM models, tap Slot 1 ringtone or Slot 2 ringtone.

4. Select a ringtone from the list.

69 Sound

5. If you want to add a ringtone, tap and then choose where you want to add the ringtone from.

6. When you're done selecting your ringtone, tap Apply.

Changing your notification sound

Make sure the volume is on.

1. From the Home screen, swipe up and then tap Settings Sound.

2. Tap Advanced Default notification sound, and then select one from the list.

3. Tap Apply.

Setting the default volume

1. From the Home screen, swipe up and then tap Settings

2. Slide the volume bars for each type of sound source.

Sound.

70 Taking photos and videos

Taking photos and videos

HTC Camera

Take great photos and videos with the camera. For your convenience, there's more than one way to launch the Camera app.

§ If you've set up Edge Sense, just squeeze the lower sides of the phone anytime—whether the display is on or off.

For details, see What is Edge Sense? on page 29 and Taking camera shots using Edge Sense on page 32.

§ On the Home screen, tap the camera icon to open the Camera app.

§ Press POWER twice while the display is off.

Make sure Quick launch camera is selected in Settings

You'll see Photo mode, which is the default capture mode.

Icon or button Function

Open the slideout menu to select a capture mode. .

Switch between the front and main cameras.

Switch between Video and Photo modes.

Display & gestures Advanced.

Capture a photo.

Choose either the manual or auto Bokeh mode option so you can take photos with blurred background.

View the last photo or video taken.

71 Taking photos and videos

Turning the camera flash on or off

Tap the flash icon to choose a flash setting.

When using or , the camera intelligently sets the best flash brightness for your photo.

In Selfie Photo mode, you can also tap the flash icon to turn the screen flash on or off.

Using the volume buttons for capturing

In the Camera app, you can set the VOLUME buttons to function as the shutter release or zoom controls.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Tap to open the Capture mode menu.

3. Tap Volume button options.

4. Choose how you want to use the VOLUME buttons when you're in the Camera app.

Choosing a capture mode

Switch to a capture mode to use for taking photos or videos.

1. Tap to open the Capture mode menu.

You can also swipe down in portrait orientation or swipe right in landscape orientation.

You can rearrange the capture modes. Just drag a mode icon to the position that you want in the menu.

2. Tap the capture mode you want to use.

3. To quickly switch between the front and main cameras, tap on the Viewfinder screen.

4. You can quickly switch back to either Photo or Video mode when you're in other capture

modes without opening the Capture mode menu. Right below the main shutter button, just tap to switch back to Photo mode or to switch back to Video mode.

72 Taking photos and videos

Capture mode settings

You can change the settings for some of the capture modes such as Photo or Video mode. Select a mode and then you'll see the available settings for the mode.

Setting Description Available in which

modes

Set the photo quality and aspect ratio. Photo / Selfie

Photo /Pro

Cycle through the time settings to set the self-timer or turn off the self-timer. See Taking photos with the self-timer on page 75

Photo / Selfie Photo / Selfie Panorama / Pro

for details.

Choose from the fun stickers to add to your photo or video. Photo / Selfie Photo /

Video / Selfie Video

Choose a flash setting. All modes except

Panorama

Turn HDR on or off. Photo / Selfie Photo

Set the video quality. Video / Selfie Video

Choose how you want to record audio with your video. For

Video details, see Recording video with Sonic Zoom on page 79 and

Recording video in 3D Audio or high resolution audio on page

81.

Choose how you want to record audio with your video selfie. For

Selfie Video details, see Recording video in 3D Audio or high resolution audio on page 81.

Choose RAW or JPG format for photos. See Taking a RAW photo

Pro on page 84 for details.

Toggle between wide and super-wide selfie panorama. See

Taking a panoramic selfie on page 85 and Taking a super wideangle panoramic selfie on page 87.

Selfie Panorama

73 Taking photos and videos

Zooming

HTC U12+ has both optical zoom and digital zoom capabilities.

Zooming is not available in some modes.

§ Optical zoom

Tap the zoom knob to switch to 2.0x optical zoom. Tap it again to change back to 1.0x.

Optical zoom is available only in Photo mode. Tapping the zoom knob while in Video or other modes switches to 2.0x digital zoom.

§ Auto zoom

To zoom steadily and automatically when recording video, do the following:

1. Press and hold the knob, and do not release your finger.

2. When you see "Auto zoom in/Auto zoom out" displayed, swipe up to zoom in or

swipe down to zoom out automatically.

3. Tap the knob to stop zooming.

This feature is available in Video and Slow motion modes only.

Manual zoom

Here are different ways to zoom in or out manually:

§ To zoom continuously, do the following:

Drag the knob to the right to zoom in or to the left to zoom out. The farther you drag the knob on the zoom bar, the faster the zoom speed.

74 Taking photos and videos

§ To set the magnification ratio, do the following:

1. Press and hold the zoom knob, and then release your finger when the magnification ratio bar appears.

2. Slide left or right on the magnification ratio bar until you've set it to the zoom ratio that you want.

3. Tap the zoom knob if you need to change back to 1.0x.

§ Slide two fingers apart to zoom in or together to zoom out.

Quickly adjusting the exposure of your photos

HTC U12+ features a quick way of adjusting the exposure level or brightness in real time. Turn Touch autoexposure on if you want the camera to automatically adjust the exposure when you tap a darker or overexposed area on the Viewfinder screen.

This feature may not be supported in certain capture modes.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Tap to open the Capture mode menu.

3. Tap .

4. Select the Touch autoexposure option.

5. Tap on the dark area to brighten it, or tap on the overexposed area to make it darker.

To fine tune further, you can manually adjust the exposure by dragging your finger up and down.

6. When you're ready to take the photo, tap . Or simply squeeze the lower sides of your phone.

75 Taking photos and videos

Taking a photo

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Photo mode, if you're not in this mode. See Choosing a capture mode on page 71 for

details.

3. Point the camera at what you want to capture. The camera adjusts the focus automatically as you move it. You can also tap the screen to change the focus to a different subject.

4. To manually adjust the exposure, tap the screen, and then drag your finger up and down.

Or turn on Touch autoexposure so you can instantly brighten or darken a subject with a single tap. See Quickly adjusting the exposure of your photos on page 74.

5. When you're ready to take the photo, tap .

Taking continuous camera shots

Do you want to take photos of moving subjects? Whether it’s your kid's football game or a car race, you can capture the action.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Photo mode. See Choosing a capture mode on page 71 for details.

3. Press and hold

The camera takes consecutive shots of your subject.

Taking photos with the self-timer

When you use the self-timer, the Camera app counts down before taking the shot. You can set the countdown time.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Choose the capture mode you want to use. See Choosing a capture mode on page 71 for

details.

3. Tap to set the countdown time.

4. To start the timer, tap . Or simply squeeze the lower sides of your phone. The camera

takes the photo after the countdown.

76 Taking photos and videos

Tips for capturing better photos

To get better captures with the Camera app, here are some tips on what to do while taking your shots.

Before capturing

§ Make sure that the camera and flash lenses are clean and without fingerprints. The same goes for the laser autofocus sensor. Use a soft, clean, microfiber cloth to wipe them.

§ Hold the phone so that your fingers aren't blocking the camera and flash lenses. Also make sure that your fingers aren't near the laser autofocus sensor.

For clear, sharp shots

§ The laser autofocus intelligently finds the best shot based on its position and pointed direction.

§ Tap the screen to focus on a subject. Adjust the exposure to brighten the subject or make the subject look darker and richer. For details, see Quickly adjusting the exposure of your photos on page 74.

§ If the subject is moving, on the Viewfinder, press and hold the subject to lock the focus.

§ If there are parts of the image that are in shadows and others are in highlights, use HDR to

capture multiple shots of different exposures and combine them into one shot. Keep HTC U12+ steady or place it on a level surface when using HDR. See Using HDR Boost on page 78 for details.

§ When taking a panoramic photo, consider the whole scene and focus on an object that has a neutral tone to help keep the exposure balanced in the composite image.

§ Make sure you're not moving the camera when taking a photo, especially in low light conditions. Hold the phone steady and don't move the camera while taking RAW photos in Pro mode.

§ You can control image noise by adjusting the ISO, shutter, and exposure settings of your camera. Use Pro mode to tweak these, and save up to three different manual photography settings. See Manually adjusting camera settings on page 83.

It also captures in RAW format, which is suitable for post processing photos. See Taking a

RAW photo on page 84.

Other tips

§ In Camera settings, tap Grid to help frame the subject better or improve the composition.

§ After capturing, you can enhance the photo in the Google Photos™ app.

77 Taking photos and videos

Selfies

Using Beauty Mode when taking photo selfies

Look best in your photo selfies. With Beauty Mode, apply real-time touch-ups such as skin smoothening, face slimming, and more.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Selfie Photo mode. See Choosing a capture mode on page 71 for details.

3. Tap to display the Beauty Mode options.

If the options.

4. Tap each option, and then drag its slider to make your adjustments.

5. When ready, tap . Or simply squeeze the lower sides of your phone.

Face and Eye options are disabled, you need to turn Bokeh mode off to use these

Taking selfies automatically

Keep still to take an auto selfie. You just need to turn this feature on in the camera settings.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Selfie Photo mode. See Choosing a capture mode on page 71 for details.

3. Tap to open the Capture mode menu.

4. Tap Camera options.

5. Select the Auto selfie capture option, and then tap outside the slideout menu to close it.

6. Pose and frame yourself on the Viewfinder screen.

7. To take your selfie automatically, look at the front camera, and then stay still until the white

box turns green on the Viewfinder screen.

Unflipping photo selfies

When you view yourself on the Viewfinder screen, your selfie is actually a mirrored image. Here's what to do if your captured photo looks flipped and is not the mirrored image.

1. Switch to Selfie Photo mode. To find out how to switch between capture modes, see

Choosing a capture mode on page 71.

2. Tap to open the Capture mode menu.

3. Tap Camera options.

4. Make sure the Save mirrored selfies option is selected.

78 Taking photos and videos

Using HDR Boost

When shooting portraits against a bright background, use HDR Boost to capture your subjects clearly. HDR Boost also works in low light situations, giving you clearer photos with less noise.

HDR Boost works best when your subject is steady. The camera takes multiple shots at different exposure levels and combines them into one enhanced photo.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Photo mode. See Choosing a capture mode on page 71 for details.

3. Make sure that or is selected. If not, tap to change it.

HDR auto is also available in Selfie Photo mode, and is enabled by default.

4. Frame the scene or subject you want to capture.

5. Tap .

Taking photos in Bokeh mode

With Bokeh mode, you can take photos with a nice blurred background. Blur the background automatically, or manually adjust the blur level before taking the shot.

§ To get a nice blurred background in your shots, the ideal distance between you and your subject is 50 to 200 cm.

§ You need to be in a well-lit environment to use Bokeh mode.

§ Some features such as zooming, flash, touch autofocus, and continuous shooting are not

available in Bokeh mode. HDR Boost is also not available.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Photo or Selfie Photo mode. See Choosing a capture mode on page 71 for details.

3. Tap to cycle through the Bokeh mode options.

Icon State

Off

Auto Bokeh

Manual Bokeh

79 Taking photos and videos

4. If you selected Manual Bokeh, drag the slider to the right or left to increase or decrease the blur level of the background.

5. When ready, tap . Or simply squeeze the lower sides of your phone.

Editing photos taken in Bokeh mode

After capturing in Bokeh mode, you can edit your photos to adjust the background blur. You can even change the focus to another subject or area in your photo.

1. After capturing, tap the small image thumbnail to open your photo with the bokeh effect.

Or open the Photos app to find and open your photo. Photos taken in Bokeh mode are marked with the icon.

2. Tap Bokeh Mode Editor.

3. To focus on another subject or area on the photo, just tap on it.

4. Drag the slider to adjust the blur level of the background or foreground, depending on which

part of the photo is in focus.

5. Tap when done.

The edited photo is saved as a new photo. The original photo remains unedited.

Recording video with Sonic Zoom

By default, the Camera app is set to record videos in 3D Audio with Sonic Zoom. This increases the volume from your subject to make the audio sound louder and clearer.

Sonic Zoom has Audio Boost. Turning this feature on will boost the volume from your subject to the maximum level.

Sonic Zoom

is only available in Video capture mode.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Video mode. See Choosing a capture mode on page 71 for details.

80 Taking photos and videos

3. Next to the recording button, tap the Audio Boost icon to turn it on or off.

Icon State

By default, Audio Boost is off.

Audio Boost is on.

4. When ready, tap to start recording. Make sure not to cover the microphones when holding your phone.

5. Do one of the following:

§ If Audio Boost is off, zoom in to magnify your subject and manually increase the volume. See Zooming on page 73.

The green mic level at the center indicates how amplified your subject's audio becomes as you zoom.

§ If Audio Boost is on, you're recording the subject you're facing at the maximum volume. You can still zoom in on your subject for a closer view.

6. Tap to pause the recording, and then tap to resume.

7. To stop recording, tap .

Videos recorded in 3D Audio are marked with back the video to enjoy immersive sound.

in Google Photos. Use earphones when playing

81 Taking photos and videos

Recording video in 3D Audio or high resolution audio

Choose to record videos, including selfie videos, with 3D Audio or high-resolution audio.

Some things to know about high resolution audio:

§ It's only available when the video quality is set to HD (720p) or higher.

§ You can't pause when recording video with this type of audio.

§ Videos with this type of audio are saved in MKV (Matroska video) file format.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Video or Selfie Video mode. See Choosing a capture mode on page 71.

3. Do one of the following:

§ In Video mode, tap . Then tap to switch to high-resolution audio or tap to select 3D Audio.

§ In Selfie Video mode, 3D Audio is selected by default. Tap to switch to high- resolution audio.

Selecting Sonic Zoom, see Recording video with Sonic Zoom on page 79.

4. When you're ready to start recording, tap . When recording using 3D Audio, make sure not to cover the microphones when holding the phone.

5. Change focus to a different subject or area by just tapping it on the Viewfinder screen. You can also change the exposure after tapping by dragging up and down on the screen.

6. Tap to pause the recording, and then tap to resume.

7. To stop recording, tap .

Videos recorded in 3D Audio are marked with back the video to enjoy immersive sound.

allows you to record in 3D Audio without applying Sonic Zoom. To record using

in Google Photos. Use earphones when playing

82 Taking photos and videos

Taking a photo while recording a video—VideoPic

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Video or Selfie Video mode. See Choosing a capture mode on page 71 for details.

3. Tap to start recording.

4. While recording, tap whenever you want to capture a still shot.

5. Tap to stop recording.

Adding stickers to your shots

Add fun stickers when capturing shots of friends, family, or your selfies. Stickers can be added to both photos and videos.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Photo, Selfie Photo, Video, or Selfie Video mode. See Choosing a capture mode on

page 71 for details.

3. Tap to open the sticker menu.

4. Tap the sticker you want to use.

5. To close the sticker menu, swipe down on the menu or tap the Viewfinder screen.

To open the sticker menu again, swipe up on the menu or tap .

6. When ready, tap to take a photo or tap to record a video with the selected sticker. Or simply squeeze the lower sides of your phone.

The maximum duration is 20 sec. when recording video with an animated sticker.

83 Advanced camera features

Advanced camera features

Choosing a scene

Instead of manually adjusting the camera settings, you can select a scene with predefined settings that best matches the environment you're capturing.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Pro mode. See Choosing a capture mode on page 71 for details.

3. Tap

4. When you're ready to take the photo, tap .

If you need to manually adjust a scene and save it as a new preset, see Manually adjusting camera

settings on page 83.

and then choose a preset scene. Select:

§ when capturing nightscape such as a city skyline or street with city lights. Keep the camera steady when taking the shot for best results.

§ when capturing a fast-moving subject such as your kid playing sports or a moving car.

§ when capturing a close-up shot of a subject such as a flower or insect.

Manually adjusting camera settings

Want to have expert command of your camera settings for different environments or lighting conditions? Use Pro mode to manually adjust the values for settings like white balance, exposure, ISO, and more. You can then save the adjustments for reuse.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Pro mode. See Choosing a capture mode on page 71 for details.

3. Tap a setting, and then drag its wheel or slider to make adjustments.

Tap the setting again to hide the wheel or slider.

84 Advanced camera features

4. To save the adjustments as a custom setting, tap , select Custom 1, 2, or 3, and then tap Save.

To use one of your custom settings, tap or , and then select the custom setting ( ,

, or ) to use.

5. To change a setting back to auto, tap .

6. When you're ready to take the photo, tap .

Taking a RAW photo

Want to keep more detail in your shots, or fix the lighting in post processing? With Pro mode, you can take photos that will be saved as RAW image files in DNG format, along with a JPG compressed version.

RAW image files take up a lot of storage space. It's recommended to use a storage card as the default storage for photos and videos.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Pro mode. See Choosing a capture mode on page 71 for details.

3. Make sure is selected. If not, tap to change it.

Or, tap ,and then tap if you only want to save a JPG compressed version.

4. Tap .

How does the Camera app capture RAW photos?

The Camera app captures a photo in both the DNG RAW format and JPG format.

Digital Negative (DNG) is an open-standard lossless RAW image format. Since a RAW file is typically 2 to 6 times larger than a JPEG file and is not viewable in most photo viewer apps, a photo is captured in both DNG and JPG formats. When you use the Google Photos app, you'll see a icon on a photo to indicate that there is a DNG RAW format version of the file.

RAW photos are not processed when captured to preserve most of the original image data—such as dynamic range—so you can adjust lighting or make professional adjustments using advanced editing tools. After making adjustments, save the RAW photo as a JPG file if you want to print or share it.

85 Advanced camera features

Taking a panoramic photo

Get a wider shot of landscapes in one sweep.

Some camera features are not available when you’re in Sweep panorama mode, such as zooming.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Panorama mode. See Choosing a capture mode on page 71 for details.

3. When you're ready to take the shot, tap .

4. Pan left or right in either landscape or portrait view. Hold HTC U12+ as steadily as you can to

automatically capture frames.

You can also tap to stop capturing anytime.

The camera stitches the frames into a single photo.

Taking a panoramic selfie

With the Selfie Panorama mode, you can invite more people to take a selfie with you.

Some camera features are not available when you’re in Selfie Panorama mode, such as zooming.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Selfie Panorama mode. See Choosing a capture mode on page 71 for details.

3. Make sure that is selected.

4. Hold the phone at face level and in portrait orientation.

5. When you're ready to take the center shot, tap . Or simply squeeze the lower sides of your

phone.

86 Advanced camera features

6. While holding your phone steadily, slowly swivel left or right on the phone's axis until you see the white capture box move to the side panel of the panorama overlay.

The capture box turns green and you'll hear a shutter sound as the photo is taken.

7. Then, slowly swivel to the opposite side until you see the white capture box move to the other side of the panorama overlay.

The capture box turns green and you'll hear a shutter sound as the photo is taken.

The camera stitches the frames into a single photo.

For best results, closely follow the straight and linear path of the capture box on the panorama overlay. Try to not tilt the phone up or down or move the capture box away from its path.

87 Advanced camera features

Taking a super wide-angle panoramic selfie

If you have more friends or scenery to capture, set the Selfie Panorama mode to Widest to stitch five photos instead of three.

Some camera features are not available when you’re in Selfie Panorama mode, such as zooming.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Selfie Panorama mode. See Choosing a capture mode on page 71 for details.

3. Tap , and then tap .

4. Hold the phone at face level and in portrait orientation.

5. When you're ready to take the center shot, tap . Or simply squeeze the lower sides of your

phone.

6. While holding your phone steadily, slowly swivel left or right on the phone's axis until you see the white capture box move to the side panel of the panorama overlay.

The capture box turns green and you'll hear a shutter sound as the photo is taken. When the second photo is taken, you'll see that the panorama overlay becomes wider.

7. Continue to slowly swivel your phone left and right to fill the entire panorama overlay with your photos.

For best results, follow the capture sequence indicated in the illustration below.

The camera stitches the frames into a single photo.

88 Advanced camera features

Recording videos in slow motion

Relive high speed action bit by bit and add a touch of suspense to your videos.

Audio is recorded when you're in this mode, but will only be available when video is played back in normal speed.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Slow motion mode. See Choosing a capture mode on page 71 for details.

3. Tap to start recording.

4. To stop recording, tap .

Recording a Hyperlapse video

Want to have a fast motion effect in your video? Use Hyperlapse mode to speed videos up to 12 times.

1. On the Home screen, tap the camera icon to open the Camera app.

2. Switch to Hyperlapse mode. See Choosing a capture mode on page 71 for details.

3. When you're ready to start recording, tap .

4. Change focus to a different subject or area by tapping it on the Viewfinder screen.

5. Tap the flash icon to turn the flash on or off.

6. To stop recording, tap .

89 Google Photos

Google Photos

What you can do on Google Photos

Here are some of the things you can do when using Google Photos on your phone.

§ View, edit, and share the photos and videos you've taken on your phone. You can also access the media files previously backed up to your Google Account.

§ To select photos and videos, press and hold a thumbnail to select one. Tap a date to select all the media files under it. Or, press and hold a thumbnail as your first selection, and then drag your finger to the last item you want to select.

§ Enhance RAW photos taken using the HTC Camera app.

§ Add Hyperlapse effect to your videos.

§ Change the speed of your slow motion videos.

To learn more about Google Photos, tap

Help. Or, you can visit support.google.com/photos.

Viewing photos and videos

When you open Google Photos for the first time, sign in to your Google Account, if prompted, and choose whether to turn backup and sync on or off.

1. From the Home screen, swipe up and then find and tap Photos.

You'll see your local and synced photos and videos organized by date.

2. To switch to another view, tap Layout, and then choose how you want to view your media files.

3. Tap a thumbnail to view it in full screen.

Videos recorded in 3D Audio are marked with enjoy immersive sound.

. Use earphones when playing back the video to

4. To view only the photos and videos saved on the phone storage and storage card, tap to open the slideout menu, and then tap Device folders.

90 Google Photos

Editing your photos

1. From the Home screen, swipe up and then find and tap Photos.

2. Tap a photo thumbnail to view it in full screen.

3. Tap , and then do any of the following:

§ Tap to adjust the brightness, color, and more.

§ Tap to apply a filter to the photo.

§ Tap to rotate or crop the photo.

4. While you're editing, press and hold the photo to compare your changes to the original.

5. After making your adjustments, tap Save.

Enhancing RAW photos

After capturing RAW photos, you can improve its contrast and detail from the Photos app.

1. From the Home screen, swipe up and then find and tap Photos.

2. Find and tap the RAW photo you want to enhance.

RAW photos are marked with the

3. Tap .

4. Tap and adjust the light, color, and pop.

5. Tap next to the sliders to adjust detailed settings such as exposure, contrast, and color

saturation.

6. Tap Save when done. The enhanced photo is saved as a copy. The original RAW photo remains unedited.

icon on the thumbnail.

Trimming a video

1. From the Home screen, swipe up and then find and tap Photos.

2. Tap a video thumbnail to view it in full screen.

Videos captured using hi-res audio cannot be trimmed.

3. Tap , and then drag the trim sliders to the part where you want the video to begin and end.

4. Tap to preview your trimmed video.

5. Tap Save.

The trimmed video is saved as a copy. The original video remains unedited.

91 Google Photos

Changing the playback speed of a slow motion video

Adjust the playback speed of a selected section of a slow motion video.

You can only change the video playback speed of videos captured using slow motion in the Camera app.

1. From the Home screen, swipe up and then find and tap Photos.

2. Find and tap the thumbnail of slow motion video to view it in full screen.

Slow motion videos are marked with the icon on the thumbnail.

3. Tap the screen to see the onscreen controls.

4. Frame the sequence you want to slow down by moving the left and right sliders.

Editing a Hyperlapse video

If you captured a video in Hyperlapse mode, you can apply varying speeds to different sections of the video.

1. From the Home screen, swipe up and then find and tap Photos.

2. Find and tap the Hyperlapse video to view it in full screen.

Hyperlapse videos are marked with the icon on the thumbnail.

3. Tap .

4. Move the left and right sliders to divide your video into sections.

5. Tap a section that you want to adjust, and then tap a dot that corresponds to particular

playback speed to modify the selected section.

6. Repeat the previous step for the remaining sections.

7. Tap .

The edited video is saved as a copy. The original video remains unedited.

92 Google Photos

Adding a Hyperlapse effect on a regular video

1. From the Home screen, swipe up and then find and tap Photos.

2. Find and tap the thumbnail of a video to view it in full screen.

You cannot add a Hyperlapse effect on a video that was captured using hi-res audio.

3. Tap Edit in Zoe.

You may be prompted to download the Zoe app from the Google Play Store.

Tap Create a Hyperlapse video.

5. Move the left and right sliders to divide your video into sections.

6. Tap a section that you want to adjust, and then tap a dot that corresponds to particular

playback speed to modify the selected section.

7. Repeat the previous step for the remaining sections.

8. Tap .

The edited video is saved as a copy. The original video remains unedited.

93 Phone calls

Phone calls

Making a call with Smart dial

You can either dial a number directly, or use Smart dial to quickly place a call. Smart dial searches and calls a stored/synced contact or a number from your call history.

1. On the Home screen, tap the phone icon to open the Phone app.

2. Enter the phone number or first few letters of the contact’s name to see matching contacts.

3. To see all the numbers and contacts that match, tap the number (for example, 8 matches).

4. Tap the contact you want to call.

If the phone number has an extension, tap extension number.

5. If you're using a dual SIM phone model. tap the call button that corresponds to the card you want to use.

after connecting to the main line and then dial the

Making a call with your voice

Call a contact hands-free using your voice.

1. On the Home screen, tap the phone icon to open the Phone app.

2. Tap .

3. Say the name of contact you want to call. For example, say "Call [person's name in

phonebook]."

4. Follow screen instructions to make the call.

Dialing an extension number

To skip voice prompts when dialing an extension number, do one of the following:

§ After dialing the main number, press and hold * . A comma (,) is added to the number you are dialing. Enter the extension number, and then tap the call button. You will be connected to the mainline and then to the extension number.

§ After dialing the main number, press and hold # and tap Add wait (;). Enter the extension number after the semicolon, and then tap the call button. After connecting to the main line, tap Send to dial the extension number.

You can save phone numbers with an extension in the People app.

94 Phone calls

Keeping your phone number private

You can choose to hide your phone number from the person you're calling.

1. On the Home screen, tap the phone icon to open the Phone app.

2. Dial the number or press and hold a call entry and tap Edit number before calling.

3. Press and hold # and tap Hide number for this time.

4. Place your call.

Speed dial

Use Speed dial to call a phone number with a single tap.

1. On the Home screen, tap the phone icon to open the Phone app.

2. Tap Speed dial . You can also press and hold an unassigned key on the dialpad, and then tap Yes.

3. Select a contact from the list.

4. On the Speed dial screen, choose the phone number of the contact to use, and a speed dial key

to assign.

5. Tap Save.

To use Speed dial, press and hold the speed dial number you want to call. If you're using a dual SIM phone model, tap the call button that corresponds to the card you want to use.

Calling a number in a message, email, or calendar event

When you receive a text message, email, or calendar event that has a phone number in it, you can just tap the number to place a call.

Receiving calls

When you receive a phone call from a contact, the Incoming call screen appears.

HTC U12+ will automatically adjust the ringtone volume if Quiet ring on pickup and Pocket mode are selected in Settings

Sound Advanced.

Answering or rejecting a call

Do one of the following:

§ Tap Answer or Decline.

§ If you've set up a lock screen, drag or upwards.

95 Phone calls

Muting the ringing sound without rejecting the call

Do one of the following:

§ Press the VOLUME DOWN or VOLUME UP button.

§ Press the POWER button.

§ Place HTC U12+ face down on a level surface.

If Flip to mute option in Settings Sound Advanced is set to Mute once, HTC U12+ will still ring when there are subsequent incoming calls.

Returning a missed call

You'll see the missed call icon in the status bar when you miss a call.

1. Slide the Notifications panel open to check who the caller is.

2. To return the call, tap Call back.

If you have multiple missed calls, tap the missed calls notification to open the Call History tab.

Emergency call

In some regions, you can make emergency calls from HTC U12+ even if the nano SIM card has been blocked or if you don't have one installed.

If you don't have a network signal, you won't be able to make an emergency call.

1. On the Home screen, tap the phone icon to open the Phone app.

2. Dial the emergency number for your locale, and then tap Call.

If you've enabled but forgotten your lock password or lock pattern, you can still make emergency calls by tapping Emergency on the screen.

What can I do during a call?

When a call is in progress, you can turn the speakerphone on, place the call on hold, and more.

Putting a call on hold

To put the call on hold, tap Hold. The status bar then displays the hold call icon .

To resume the call, tap Unhold.

96 Phone calls

Switching between calls

If you’re already in a call and you accept another call, you can switch between the two calls.

1. When you receive another call, tap Answer to accept the second call and put the first call on hold.

2. To switch between the calls, tap the person you want to talk to on the screen.

Turning the speakerphone on or off during a call

To decrease potential damage to your hearing, do not hold HTC U12+ to your ear when the speakerphone is on.

On the call screen, tap

§ To turn the speakerphone off, tap .

. The speakerphone icon appears in the status bar.

Muting the microphone during a call

On the call screen, tap to toggle between turning the microphone on or off. When the microphone is turned off, the mute icon appears in the status bar.

Ending a call

Do one of the following to end the call:

§ On the call screen, tap End Call.

§ Slide the Notifications panel open, then tap Hang Up.

Setting up a conference call

Conference calling with your friends, family, or co-workers is easy. Make or accept a call, and then simply dial each subsequent call to add it to the conference.

Make sure that you have conference calling service activated. Contact your mobile operator for details.

1. Make a call to the first conference call participant.

2. When connected, tap , and then dial the number of the second participant. The first

participant is put on hold.

3. When connected to the second participant, tap .

4. To add another participant, tap , and then dial the number of the contact.

5. When connected, tap to add the participant to the conference call. Tap to access

options such as ending the call with a participant.

6. To end the conference call, tap End Call.

97 Phone calls

Call History

Use Call History to check missed calls, your dialed numbers, and received calls.

1. On the Home screen, tap the phone icon to open the Phone app.

2. Swipe right to go to the Call History tab.

3. Do one of the following:

§ Tap a name or number in the list to call.

§ Press and hold a name or number in the list to display the options menu.

§ Tap to display just a particular type of call such as missed calls or outgoing calls.

Adding a new phone number to your contacts from Call History

1. On the Call History tab, tap next to the new phone number.

2. Choose whether to create a new contact or save the number to an existing contact.

Clearing the Call History list

1. On the Call History tab, tap Remove call history.

2. Select the items you want to delete, or tap Select all.

3. Tap Delete.

Blocking a caller

When you block a phone number or a contact, all calls from the phone number or contact will be declined automatically.

On the Call History tab, press and hold the contact or phone number you want to block, and then tap Block contact.

You can always remove a caller from your blocked list. On the Call History tab, tap contacts. In the All tab, press and hold a contact, and then tap Unblock contacts.

Blocked

Switching between silent, vibrate, and normal modes

Do one of the following:

§ To change from silent to normal mode, press the VOLUME UP button twice.

§ To change from vibrate to normal mode, press the VOLUME UP button.

§ Go to Settings, and then tap Sound

Sound profile.

98 Phone calls

Home dialing

When you're on a trip abroad, it's easy to dial friends and family from home.

Your home country code is automatically added when you call your contacts while roaming. But when manually entering a phone number to call, you need to enter a plus (+) sign and country code before the number.

Using a roaming service may incur additional charges. Check with your mobile operator for rates before using a roaming service.

Changing the default country code for Home dialing

1. From the Home screen, swipe up and then tap Settings Call.

2. Tap Home dialing settings.

3. Select a country, and then tap OK.

Turning off Home dialing

If you prefer to manually enter complete phone numbers to call while roaming, you can turn off Home dialing.

1. From the Home screen, swipe up and then tap Settings Call.

2. Clear the Home dialing option.

99 SMS and MMS

SMS and MMS

Sending a text message (SMS)

1. From the Home screen, tap

2. Tap .

3. Enter a contact name or mobile number in the To field.

4. Tap the area that says Add text or your signature if you've set it.

5. Enter your message.

6. Tap to send the message.

Or in dual SIM models, tap Slot 1 or Slot 2 to send the message.

§ Tap

§ There is a limit on the number of characters for a single text message (displayed above ). If

you exceed the limit, your text message will be delivered as one but will be billed as more than one message.

§ Your text message automatically becomes a multimedia message if you enter an email address as the recipient, attach an item, or compose a very long message.

to save the message as a draft.

, and then find and tap Messages.

Replying to a message

1. From the Home screen, tap , and then find and tap Messages.

2. Tap a contact (or phone number) to display the exchange of messages with that contact.

3. Tap the area that says Add text or your signature if you've set it.

4. Enter your message.

5. Tap .

Or in dual SIM models, tap Slot 1 or Slot 2.

100 SMS and MMS

Replying to a contact's other phone number

When a contact has multiple phone numbers stored on HTC U12+, you can select which phone number to reply to.

Keep in mind that if you don't select another number, your response will be sent to the phone number that your contact used to send the last message.

1. While viewing the exchange of messages with a contact, tap Recipient phone number and select which phone number you want to reply to.

2. Tap the area that says Add text, then enter your reply message.

3. Tap .

Resuming a draft message

If you switch to another app or if you receive an incoming call while composing a text message, the message is automatically saved as a draft.

1. From the Home screen, tap , and then find and tap Messages.

2. Tap a draft message, and then edit the message.

To see all draft messages in one place, tap

3. Tap to send the message.

Or in dual SIM models, tap Slot 1 or Slot 2 to send the message.

, and then tap Filter Drafts.

How do I add a signature in my text messages?

If you're using the HTC Messages app, here's how to add a signature.

1. From the Home screen, tap

2. Tap Settings General.

3. Select the Use signature option, and then tap Signature.

4. Enter the text you want to use as your signature, and then tap OK.

The signature will count toward the text message's character limit.

, and then find and tap Messages.

HTC U 12 + User guide

Specifications and Main Features

Frequently Asked Questions

User Manual

New experience when interacting with your phone

Edge Sense 2

Dual cameras

Autofocus

Zoom

Portraits

HDR Boost 2

Sonic Zoom

Immersive sound

HTC USonic with Active Noise Cancellation

HTC BoomSound for speakers

Unboxing and setup

Back panel

Inserting the nano SIM and microSD cards

Using the protective case

Charging the battery

Switching the power on or off

Switching the power on

Switching the power off

Setting up your phone for the first time

Adding your social networks, email accounts, and more

Syncing your accounts

Removing an account

Setting up Face Unlock

Unlocking your phone with Face Unlock

Fingerprint scanner

Adding a fingerprint the first time

Fingerprint scanner settings

Choosing which nano SIM card to use for your data connection

Managing your nano SIM cards with Dual network manager

Water and dust resistant

Care and maintenance tips

Cleaning and drying

Pressure-sensitive buttons and Edge Sense

Do's and don'ts with pressure-sensitive buttons

What is Edge Sense?

Setting up Edge Sense for the first time

Do's and don'ts with Edge Sense

Taking camera shots using Edge Sense

Enabling the squeeze and hold gesture

Changing the actions assigned to squeeze gestures

Typing with your voice with Edge Sense

Assigning another voice assistant app to Edge Sense

Adjusting the squeeze force level

Squeezing to perform actions in your apps

Assigning in-app actions to squeeze gestures

Changing in-app actions

Squeezing to unlock your phone with Face Unlock

Edge Sense double-tap gesture

Edge Sense holding gesture

Turning Edge Sense on or off

Opening Edge Launcher

Adding apps, quick settings, and contacts

Removing an item or panel from Edge Launcher

Adjusting the Edge Launcher position

Your first week with your new phone

Navigation Bar

Customizing the Navigation Bar

Using One-handed mode

Ways to capture screenshots

HTC Sense Home

Sleep mode

Switching to Sleep mode

Waking up from Sleep mode

Lock screen

Getting to know your settings

Using Quick Settings

Customizing Quick Settings

Motion gestures

Motion Launch

Turning Motion Launch gestures on or off

Waking up to the lock screen

Waking up and unlocking

Waking up to the Home widget panel

Waking up to HTC BlinkFeed

Launching the camera