HTC U 12 + User guide
User guide
HTC U12+
2 Contents
Contents
What's special with HTC U12+
New experience when interacting with your phone 10
Edge Sense 2 10
Dual cameras 11
Immersive sound 13
Unboxing and setup
HTC U12+ overview 14
Inserting the nano SIM and microSD cards 16
Using the protective case 19
Charging the battery 20
Switching the power on or off 20
Setting up your phone for the first time 21
Adding your social networks, email accounts, and more 22
Setting up Face Unlock 23
Fingerprint scanner 24
Choosing which nano SIM card to use for your data connection 25
Managing your nano SIM cards with Dual network manager 25
Water and dust resistant 26
Pressure-sensitive buttons and Edge Sense
Do's and don'ts with pressure-sensitive buttons 28
What is Edge Sense? 29
Setting up Edge Sense for the first time 30
Do's and don'ts with Edge Sense 31
Taking camera shots using Edge Sense 32
Enabling the squeeze and hold gesture 32
Changing the actions assigned to squeeze gestures 33
Typing with your voice with Edge Sense 33
Assigning another voice assistant app to Edge Sense 34
Adjusting the squeeze force level 34
Squeezing to perform actions in your apps 34
Squeezing to unlock your phone with Face Unlock 36
Edge Sense double-tap gesture 36
Edge Sense holding gesture 37
Turning Edge Sense on or off 38
Opening Edge Launcher 39
Adding apps, quick settings, and contacts 40
Adjusting the Edge Launcher position 41
Your first week with your new phone
Navigation Bar 42
Using One-handed mode 44
Ways to capture screenshots 44
3 Contents
HTC Sense Home 45
Sleep mode 46
Lock screen 46
Getting to know your settings 47
Using Quick Settings 47
Restarting HTC U12+ (Soft reset) 48
Motion gestures 49
Motion Launch 50
Notifications 53
Selecting, copying, and pasting text 55
Entering text 56
Getting help and troubleshooting 58
Updates
Software and app updates 59
Installing a software update 60
Installing an application update 60
Installing app updates from Google Play Store 60
Home screen layout and fonts
Adding or removing a widget panel 62
Changing your main Home screen 62
Setting your Home screen wallpaper 63
Changing the default font size 63
Widgets and shortcuts
Launch bar 64
Adding Home screen widgets 64
Adding Home screen shortcuts 65
Grouping apps on the widget panel and launch bar 65
Moving a Home screen item 66
Removing a Home screen item 66
Sound
Tuning your HTC USonic earphones 67
HTC BoomSound for speakers 68
Changing your ringtone 68
Changing your notification sound 69
Setting the default volume 69
Taking photos and videos
HTC Camera 70
Choosing a capture mode 71
Zooming 73
Quickly adjusting the exposure of your photos 74
Taking a photo 75
Taking continuous camera shots 75
Taking photos with the self-timer 75
Tips for capturing better photos 76
Selfies 77
4 Contents
Using HDR Boost 78
Taking photos in Bokeh mode 78
Recording video with Sonic Zoom 79
Recording video in 3D Audio or high resolution audio 81
Adding stickers to your shots 82
Advanced camera features
Choosing a scene 83
Manually adjusting camera settings 83
Taking a RAW photo 84
How does the Camera app capture RAW photos? 84
Taking a panoramic photo 85
Taking a panoramic selfie 85
Taking a super wide-angle panoramic selfie 87
Recording videos in slow motion 88
Recording a Hyperlapse video 88
Google Photos
What you can do on Google Photos 89
Viewing photos and videos 89
Editing your photos 90
Enhancing RAW photos 90
Trimming a video 90
Changing the playback speed of a slow motion video 91
Editing a Hyperlapse video 91
Phone calls
Making a call with Smart dial 93
Dialing an extension number 93
Keeping your phone number private 94
Speed dial 94
Calling a number in a message, email, or calendar event 94
Receiving calls 94
Emergency call 95
What can I do during a call? 95
Setting up a conference call 96
Call History 97
Switching between silent, vibrate, and normal modes 97
Home dialing 98
SMS and MMS
Sending a text message (SMS) 99
How do I add a signature in my text messages? 100
Sending a multimedia message (MMS) 101
Sending a group message 101
Forwarding a message 102
Moving messages to the secure box 102
Blocking unwanted messages 103
Copying a text message to the nano SIM card 103
Deleting messages and conversations 104
5 Contents
Contacts
Your contacts list 105
Adding a new contact 106
Editing a contact’s information 107
Getting in touch with a contact 108
Importing or copying contacts 108
Merging contact information 109
Sending contact information 110
Contact groups 110
Private contacts 111
Battery
Tips for extending battery life 113
Using power saver mode 115
Extreme power saving mode 115
Displaying the battery percentage 115
Checking battery usage 115
Checking battery history 116
Battery optimization for apps 116
Storage
Freeing up storage space 117
Types of storage 118
Should I use the storage card as removable or internal storage? 118
Setting up your storage card as internal storage 119
Moving apps and data between the phone storage and storage card 119
Moving an app to or from the storage card 120
Copying or moving files between the phone storage and storage card 120
Copying files between HTC U12+ and your computer 121
Unmounting the storage card 122
Transfer
Ways of getting content from your previous phone 123
Transferring content from an Android phone 123
Other ways of getting contacts and other content 124
Transferring photos, videos, and music between your phone and computer 124
Backup and reset
Backing up HTC U12+ 125
Backing up contacts and messages 126
Resetting network settings 128
Resetting HTC U12+ (Hard reset) 128
Installing and removing apps
Getting apps from Google Play Store 129
Downloading apps from the web 130
Uninstalling an app 130
6 Contents
Working with apps
Accessing your apps 131
Arranging apps 131
App shortcuts 132
Switching between recently opened apps 133
Working with two apps at the same time 133
Using picture-in-picture 134
Controlling app permissions 135
Setting default apps 135
Setting up app links 135
Disabling an app 136
HTC apps
Boost+ 137
HTC BlinkFeed 137
HTC Themes 137
HTC Sense Companion 137
Mail 138
Weather 138
Clock 138
Voice Recorder 138
Internet connections
Turning the data connection on or off 139
Managing your data usage 139
Wi-Fi connection 141
Connecting to VPN 142
Installing a digital certificate 144
Using HTC U12+ as a Wi-Fi hotspot 144
Sharing your phone's Internet connection by USB tethering 145
Wireless sharing
What is HTC Connect? 146
Turning Bluetooth on or off 146
Connecting a Bluetooth headset 146
Unpairing from a Bluetooth device 147
Receiving files using Bluetooth 147
Using NFC 148
Common settings
Do not disturb mode 150
Location settings 152
Smart display 152
Airplane mode 153
Setting when to turn off the screen 154
Screen brightness 154
Night mode 154
Adjusting the display size 155
Touch sounds and vibration 155
Changing the display language 156
7 Contents
Glove mode 156
Travel mode 156
Security settings
Assigning a PIN to a nano SIM card 157
Setting a screen lock 158
Setting up Smart Lock 158
Turning the lock screen off 159
Trademarks and copyrights
Index
8 About this guide
About this guide
In this user guide, we use the following symbols to indicate useful and important information:
This is a note. A note often gives additional information, such as what happens when you choose
to do or not to do a certain action. A note also provides information that may only be applicable
to some situations.
This is a tip. A tip gives you an alternative way to do a particular step or procedure, or lets you
know of an option that you may find helpful.
This indicates important information that you need in order to accomplish a certain task or to
get a feature to work properly.
This provides safety precaution information, that is, information that you need to be careful
about to prevent potential problems.
Some apps may not be available in all regions or with your mobile operator.
9 Important note on recoverable data
Important note on recoverable data
Files and other data that have been deleted, cleared, removed, or erased from your device
may still be recoverable by third-party data recovery software. Even a factory reset may not
permanently erase all data from your mobile device, including personal information.
10 What's special with HTC U12+
What's special with
HTC U12+
New experience when interacting with your phone
HTC U12+ represents a total rethink of what's possible when it comes to interacting with your
phone.
§ Unlike conventional mechanical buttons, the pressure-sensitive buttons on HTC U12+ give
the sensation of touch. You'll experience vibration feedback when you press on the POWER
and VOLUME buttons.
With this new design, there comes certain changes to how you use these buttons. For details,
see Do's and don'ts with pressure-sensitive buttons on page 28.
§ Enjoy the next generation of Edge Sense. For an overview of its new features, see Edge Sense
2 on page 10.
Edge Sense 2
Edge Sense on HTC U12+ has expanded with more gestures.
New features include the following:
Double-tap
Double-tap on either side for easy one-handed use. You get a smaller, adjustable screen that puts
everything in thumb's reach. Or you can set double-tap as your Back key, set it to display a floating
navigation bar, or assign it to another action that you want.
11 What's special with HTC U12+
Hold
A simple hold can keep your screen the way you want it even when lying down. No more annoying
and unnecessary screen rotations or dimming. It's the most useful feature you never knew you were
missing
Squeeze to turn accessibility service on or off
Not only does squeeze help you get things done faster, it also helps people around the world use
Accessibility TalkBack more easily.
See What is Edge Sense? on page 29 for more details on what you can do with Edge Sense. Before
you start using Edge Sense, see Do's and don'ts with Edge Sense on page 31 for some important
reminders.
Dual cameras
HTC U12+ has dual cameras at the front and back. Capture outstanding quality photos and videos.
Autofocus
With the main camera, enjoy unprecedented levels of details and clarity in just about any condition
and even when your subject is on the move. There's also laser focus so you can focus accurately
especially when the lights are down.
Zoom
HTC U12+ features 2x optical zoom in Photo mode. Use up to 10x digital zoom for taking photos and
4x digital zoom for recording videos. .
One-touch auto zoom lets you zoom smoothly on the scene and sound for the best video production
just like on a movie set.
For more details, see Zooming on page 73.
12 What's special with HTC U12+
Portraits
Capture awesome portraits with HTC U12+.
§ Bokeh mode – With dual cameras at the front and back, you can adjust the depth-of-field in
your photographs just like a professional. Blur the background in real-time before you take
the shot, or adjust it yourself after the photo is taken.
§ Stickers – Spice up your photos and videos by adding funny effects and playful AR stickers in
real-time. See Adding stickers to your shots on page 82.
§ Beauty Mode – Before taking your photo selfie, use Beauty Mode to apply real-time touch-
ups such as skin smoothening, facial slimming, and more. See Using Beauty Mode when
taking photo selfies on page 77.
§ Instant selfie shots – Stand still, and the camera instantly captures your selfie. See Taking
selfies automatically on page 77.
13 What's special with HTC U12+
HDR Boost 2
Whether you're using the main or front camera, get smoother, crisper, and more detailed photos
and videos with less noise when the lights are down or glaring with the improved HDR Boost 2. See
Using HDR Boost on page 78.
Sonic Zoom
Sonic Zoom is an improved version of Acoustic Focus that was available in HTC U11. Sonic Zoom
features Audio Boost, which amplifies all the voices and sounds to the max without zooming in the
video. See Recording video with Sonic Zoom on page 79.
Immersive sound
Discover audio bliss on HTC U12+ through its earphones and speakers.
HTC USonic with Active Noise Cancellation
Experience music tuned to your ears. When you plug in the HTC USonic earphones to HTC U12+,
they will scan your ears and determine the audio output level that best suits you. The earphones also
incorporate Active Noise Cancellation which reduces background noise so you hear music and
videos clearly.
See Tuning your HTC USonic earphones on page 67 for details.
The HTC USonic earphones can only be used with HTC U12+ and other compatible HTC phones
supporting HTC USonic.
HTC BoomSound for speakers
Hear what you've been missing. HTC BoomSound™ gives you a rich, authentic sound experience,
whether you’re listening to music, watching a video, or playing a game. See HTC BoomSound for
speakers on page 68.
14 Unboxing and setup
Unboxing and setup
HTC U12+ overview
After taking HTC U12+ out of the box, familiarize yourself with the location of the card tray,
controls, and sensors.
Dual SIM card support varies by phone model, region, and country.
1. Notification LED
2. Proximity and light sensor
3. Microphones
4. VOLUME UP button
5. VOLUME DOWN button
6. POWER button
7. HTC BoomSound Hi-Fi edition speakers
8. USB Type-C™ connector
9. Edge Sense area
10. nano SIM and storage card tray
11. Dual front cameras
You need a 4G/LTE™ plan to use your operator's 4G/LTE network for voice calls and data services.
Check with your operator for details.
HTC U12+ uses pressure-sensitive buttons. For details, see Do's and don'ts with pressure-sensitive
buttons on page 28.
15 Unboxing and setup
§ Before use, check all the items in the box and make sure there's no damage to any of the items.
§ Use the case if it's provided in the box or purchase one that's designed for HTC U12+ to help
protect your phone from accidental bumps and scratches. Also make sure the case doesn't block
the Edge Sense area.
§ If you want to use a screen protector, don’t cover and block the proximity and light sensor.
Purchase a screen protector designed for HTC U12+.
§ Don’t disassemble any part of the phone. Don’t try to open the phone or remove the battery by
force. This may damage the phone or its electronics and will invalidate the warranty.
§ Please read the safety and usage guidelines in the Safety and regulatory guide that’s included in
the box.
Back panel
1. Dual cameras
2. Dual LED flash
3. Fingerprint scanner
4. Microphone
5. Laser autofocus
16 Unboxing and setup
Inserting the nano SIM and microSD cards
§ Use a standard nano SIM card. A modified card that is thicker than the standard nano SIM card
will not fit properly on the tray and may damage the card slot.
§ The microSD™ card is optional and sold separately.
1. Hold the phone face up.
2. Insert the tip of the tray eject tool that came with your phone—or a small bent paperclip—
into the tray eject hole.
When inserting the eject tool into the tray eject hole to remove the card tray, do not obstruct
the tray to avoid damaging the eject mechanism inside the slot.
3. Push the tip all the way into the hole until the tray ejects, and then pull the tray out.
17 Unboxing and setup
4. Do the following to place your nano SIM and microSD cards into the tray:
§ Single SIM model:
With the gold contacts facing down, place your nano SIM and microSD cards into the
SIM and SD holders of the tray. Make sure to align the cut-off corner of the nano SIM
card to the notch on the holder.
§ Dual SIM model:
With the gold contacts facing down, place two nano SIM cards into the SIM 1 and SIM 2
holders of the tray. Make sure to align the cut-off corners to the notches on the holders.
Both SIM 1 and SIM 2 cards can be
4G LTE cards. To find out how to
set the preferred card for your
mobile data connection, see
Managing your nano SIM cards
with Dual network manager on
page 25.
When you need to use a microSD card, remove your second nano SIM card and then
place the microSD card on the SIM 2/SD holder. You cannot have both the second
nano SIM card and the microSD card inserted at the same time.
18 Unboxing and setup
5. When reinserting the tray, make sure it is facing up so that your cards don't fall out. With the
outer card holder between your fingers, steadily slide the tray all the way into the slot.
6. Make sure the tray is fully inserted and doesn't protrude from the slot.
Follow the same procedure above to eject the tray and remove your cards. Before ejecting the tray,
make sure to unmount your microSD card first. See Unmounting the storage card on page 122.
19 Unboxing and setup
Using the protective case
Use the case that’s provided in the box to help protect your phone from accidental bumps and
scratches.
Place the phone into the protective case, top side first. Then press the four corners until the case
clicks into place.
To remove the case, take it off from the bottom corner.
20 Unboxing and setup
Charging the battery
Before you turn on and start using HTC U12+, it is recommended that you charge the battery.
§ If the battery has been fully drained, you may need to charge HTC U12+ for several minutes
before powering it on.
§ Use HTC's power adapter and USB Type-C cable to charge the battery. When the battery power
is too low, make sure to use the power adapter to charge, not the USB cable connection with
your computer.
1. Insert the small end of the USB Type-C cable into the USB Type-C connector.
2. Insert the other end of the USB Type-C cable into the power adapter.
3. Plug in the power adapter to an electrical outlet to start charging the battery.
4. After you finish charging, unplug the USB cable from your phone first. Hold the part of the
power adapter that's close to the USB port when you unplug the adapter from the outlet.
§ Avoid charging the battery in hot environments. As a safety precaution, the battery may stop
charging to avoid overheating.
§ When you're using battery-intensive apps such as games or video streaming apps while charging
the battery, your phone may become warmer. This is normal.
§ It is strongly recommended to unplug the power adapter from the electrical outlet when not in
use.
Switching the power on or off
Switching the power on
Press the POWER button until HTC U12+ vibrates.
When you turn on HTC U12+ for the first time, you’ll need to set it up.
HTC U12+ has a pressure-sensitive POWER button. For details, see
pressure-sensitive buttons on page 28.
Do's and don'ts with
21 Unboxing and setup
Switching the power off
1. If the display is off, press the POWER button to turn it back on.
2. Press and hold the POWER button for a few seconds.
3. Tap Power off on the options menu.
You can also go to Settings, and then tap System Shut down Power off.
Setting up your phone for the first time
When you switch on your HTC phone for the first time—or after you've done a factory reset—you’ll
need to set it up.
If you have data from a previous phone that you need to copy over to HTC U12+, back up the
previous phone's data first. Or use the HTC Transfer Tool to transfer content from your previous
phone after you've finished setting up HTC U12+. For details, see Ways of getting content from
your previous phone on page 123.
1. If you need to navigate by voice feedback, turn on TalkBack by pressing and holding two
fingers on the first screen until you hear a message and then a beep.
Or if you accidentally enabled TalkBack, follow the onscreen tutorial to turn it off.
2. Choose the system language you want to use, read and agree to the terms of use, choose your
Internet connection, and sign in to your Google® Account.
3. On the screen that asks you which device to restore from, do one of the following:
§ If you backed up your old phone using your Google Account, tap the phone name. Tap
to select the apps to install, and then tap Restore.
§ If you want to start fresh, tap Don't restore.
4. On the Google services screen, make sure the Back up to Google Drive option is turned on to
enable Auto Backup. It's also recommended to have the options under Location and Device
maintenance turned on.
5. Set up Google Assistant, or do this later. For details, visit support.google.com/assistant/.
6. Sign in to your HTC Account to use the same login credentials for HTC services such as
Themes and HTC Sense Companion.
7. Set up Edge Sense so you can instantly take camera shots or perform other actions by simply
squeezing your phone.
22 Unboxing and setup
8. Tap Set up Face Unlock to set up face authentication and use it for unlocking your phone.
Or tap Set up fingerprint to add your fingerprint and use it for unlocking your phone.
9. Follow the remaining instructions to finish your phone setup.
Some features that need to connect to the Internet such as location-based services and auto-sync
of your online accounts may incur extra data fees. To avoid incurring data fees, disable these
features under Settings. For more information on location services, see Location settings on
page 152.
Adding your social networks, email accounts, and more
You can sync contacts, calendars, and other information from your social networks, email accounts,
and online services on HTC U12+. Depending on the account type, signing in to your online
accounts lets you sync updates between HTC U12+ and the Web.
1. From the Home screen, swipe up and then tap Settings Accounts & sync.
2. Tap Add account.
3. Tap the account type you want to add.
4. Follow the onscreen instructions to enter your account information.
You can add several Google Accounts.
Syncing your accounts
1. From the Home screen, swipe up and then tap Settings Accounts & sync.
2. Tap the Automatically sync data On/Off switch to turn automatic sync of all your accounts
on or off.
3. To manually sync individual accounts, tap an account, tap Account sync, and then tap
Sync now.
On the Account sync screen, you can also change the sync settings for your Google Account.
23 Unboxing and setup
Removing an account
Remove accounts from HTC U12+ if you no longer use them. Removing an account does not remove
accounts and information from the online service itself.
1. From the Home screen, swipe up and then tap Settings Accounts & sync.
2. Tap an account.
3. Tap Remove Account.
Some personal data may be retained by the third-party app after you have removed the account
from HTC U12+.
Setting up Face Unlock
When the screen is on, you can use Face Unlock to quickly unlock HTC U12+ by simply looking at
the front camera.
1. From the Home screen, swipe up and then tap Settings Face Unlock.
2. If you haven't already set up a screen lock, you'll be asked to choose and set up a backup
pattern, PIN, or password for unlocking your phone. See Setting a screen lock on page 158.
3. If prompted, choose how you want to show notification content when your phone is locked,
and then tap Done.
4. Tap Register face data, and then read the tips and reminders.
5. Tap Next and follow the onscreen instructions to scan your face.
6. Tap Turn on to enable Face Unlock.
Face Unlock is less secure since your phone could be unlocked by someone or something that
contains or looks like your image. If you have concerns, use other more secure authentication
methods such as a screen lock pattern, PIN, or password. Or use your fingerprint for unlocking
your phone.
Unlocking your phone with Face Unlock
You need to be on the lock screen to use Face Unlock for unlocking your phone.
1. If the screen is off, press the POWER button to wake up the screen. Or double-tap the screen.
You'll see the icon on the lock screen.
2. Hold your phone in portrait orientation at face level and look at the front camera.
Your phone will bypass the Security screen and unlock.
You can also use Edge Sense with Face Unlock. See
Unlock on page 36.
Squeezing to unlock your phone with Face
24 Unboxing and setup
Fingerprint scanner
You can quickly wake up and unlock the HTC U12+ using your fingerprint. You can add up to 5
fingerprints.
When setting up and using the fingerprint scanner, follow these tips:
§ Make sure your finger and the fingerprint scanner are dry and clean.
§ Use the entire pad of your finger, including the sides and tip.
§ When recording your fingerprint, touch the scanner until it vibrates.
§ The fingerprint scanner has 360° readability—you can touch a recorded finger at any angle to
the scanner to turn on the screen or unlock the HTC U12+.
You may not be able to set the fingerprint scanner to unlock HTC U12+, if you've signed in to an
Exchange ActiveSync® account that requires you to set a different screen lock option (such as
password). Check with your Exchange Server administrator if your Exchange ActiveSync
account supports the fingerprint scanner.
Adding a fingerprint the first time
1. From the Home screen, swipe up and then find and tap Settings Fingerprint scanner.
2. Tap Add fingerprint.
If you haven't already set up a screen lock, you'll be asked to choose and set up a backup
pattern, PIN, or password for unlocking your phone. See Setting a screen lock on page 158.
3. If prompted, choose how you want to show notification content when your phone is locked,
and then tap Done.
4. Touch the fingerprint scanner or tap Start.
5. Place the finger you want to use on the scanner until it vibrates, then lift your finger.
6. Repeatedly touch the scanner until the fingerprint has been successfully recorded. You'll get
the best results if you hold your finger in the same direction when touching the scanner.
7. After you've successfully recorded your fingerprint, tap Done.
You can now use your fingerprint to wake up and unlock your phone.
You'll need to input your backup lock screen pattern, PIN, or password if the scanner doesn't
identify your fingerprint after five attempts. You'll only have 10 additional attempts before your
data is deleted from the phone.
Fingerprint scanner settings
There are certain things you can do with the fingerprint scanner with or without your fingerprint
added. You can turn these features on or off in Settings.
1. From the Home screen, swipe up and then find and tap Settings Fingerprint scanner.
2. Enter your pattern, PIN, or password.
25 Unboxing and setup
3. When you touch the fingerprint scanner, below are features that would work even without
your fingerprint added. You can turn these features on or off:
§ Wake up screen: Wakes up to the lock screen.
§ Tap to take a selfie: Captures selfies while you're using the Selfie Photo or Selfie Video
mode in the HTC Camera app. This feature is available only in phones that have the
fingerprint scanner at the back panel.
4. To manage your fingerprints:
§ Tap Add fingerprint to add one or more fingerprints that you can use for unlocking
your phone.
§ Select or clear Vibrate on scan, depending on whether you like to have vibration
feedback when touching the fingerprint scanner.
§ Tap a recorded fingerprint to rename or delete it.
§ Tap Reset fingerprint scanner to delete all recorded fingerprints.
Choosing which nano SIM card to use for your data connection
When you have two nano SIM cards inserted on your phone, only one card can be used to connect to
the Internet at a time.
Dual SIM card support varies by phone model, region, and country.
1. From the Home screen, swipe up and then tap Settings Network & Internet Dual
network manager.
2. Tap Preferred data network.
3. Choose the card to use for connecting to the Internet.
Managing your nano SIM cards with Dual network manager
Dual SIM card support varies by phone model, region, and country.
From the Home screen, swipe up and then tap
manager. You can turn either card on or off, change the card names, and more.
Settings Network & Internet Dual network
26 Unboxing and setup
Water and dust resistant
HTC U12+ is water and dust resistant and has an IP68 rating as defined in the International
Standard IEC 60529. With the nano SIM/microSD slot covered and closed tightly, this phone is
water resistant if it is briefly submerged by accident in fresh water less than 1.5 meter deep and no
longer than 30 minutes at room temperature.
HTC U12+ must not be exposed to non-fresh water, high water pressure, strong or fast-moving
water, or sand since these may cause overheating, electric shock, or damage to the phone. Do not
attempt to charge or otherwise use the USB port when HTC U12+ is wet. Normal wear and tear may
decrease the water and dust resistance over time.
Warranty will be void if the phone is not used in accordance with the instructions and precautions
addressed in this user guide, including, but not limited to, using the phone in environments or
situations that exceed the limitations of the IP68 rating. For usage precautions and tips on care and
maintenance, see Care and maintenance tips on page 26 and Cleaning and drying on page 27.
Also make sure to read the Safety guide that comes with the phone.
Care and maintenance tips
Follow these tips and precautions to help maintain water and dust resistance for your phone.
Never attempt to insert or remove the nano SIM and microSD cards with gloves, wet hands, or when
the phone is wet.
§ Before inserting the tray and closing the card slot, wipe off every drop of water or dirt with a
clean, dry cloth. Also make sure that no hairs, fibers, or small particles are caught between the
tray and the slot opening to prevent water from entering the phone.
§ Parts that maintain water resistance such as the tray—which acts as the card slot cover—may
degrade over time. If these parts degrade or get damaged, the phone will no longer be water
resistant. If this happens, contact your retail store or mobile operator. You may be charged for
parts replacement.
Do not intentionally submerge HTC U12+. If the phone accidentally gets immersed in water, avoid
pressing the controls—such as the POWER and VOLUME buttons—and do not operate the phone.
Do not expose the phone to fast or strong-moving water such as shower spray, running taps or
faucets, waterfalls, or ocean waves.
Do not expose the phone to or let the USB port come in contact with the following:
§ Water containing soap, detergent, or shower gel
§ Sea water, swimming pools, spas, hot water, and hot springs
27 Unboxing and setup
§ Any liquid besides tap water such as alcohol, juices, and condiments
§ Sand
If the phone is exposed to fresh water, make sure to dry it thoroughly. To avoid damaging the phone,
do not charge when contaminants are present or the USB port is not completely dry. In these
circumstances, do not connect any external device.
Never use a hair dryer to dry wet parts of the phone.
The power adapter and accessories are not water resistant. Never use them in wet areas such as in
the bathroom or kitchen since contact with water may cause malfunction, electric shock, or other
hazards.
Avoid leaving the phone in humid places such as the bathroom or kitchen for too long since it is not
moisture-proof.
Cleaning and drying
If HTC U12+ has had contact with salt water, liquid chemicals, dust, or other contaminants,
immediately rinse the phone. When the phone is wet, make sure to dry it thoroughly.
§ To avoid damaging HTC U12+, do not charge the phone when contaminants are present or the
USB port is not completely dry. In these circumstances, do not connect any external device.
§ The sound volume of the earpiece, speakers, and microphone may be less audible if these parts
are not dried well.
Rinsing
1. Before rinsing, make sure the nano SIM/microSD slot is covered and closed tightly.
2. Rinse the phone using fresh water. Rinse by hand only. Don't use a brush or sponge.
While rinsing, do not press on the tray to avoid having gaps around the card slot which may
allow water to enter the phone.
Drying
1. Gently wipe off the water from the phone with a clean, dry cloth. Don't use cotton swabs to
wipe the earpiece, speakers, microphone, and connection port.
2. The display may not respond accurately to touch gestures when it's wet. For the touch screen
and lenses, wipe with a soft dry cloth such as a microfiber cloth that will not scratch the
surface.
3. Leave the phone at room temperature for 3 hours or so to let it dry completely. If buttons and
any connection port such as the USB port are still wet, make sure to let them dry completely
before you use the phone.
If condensation forms inside the display such as when there's a drastic change in temperature, place
the phone at room temperature until condensation disappears.
28 Pressure-sensitive buttons and Edge Sense
Pressure-sensitive buttons and Edge Sense
Do's and don'ts with pressure-sensitive buttons
In addition to Edge Sense, which makes the phone sensitive to how you squeeze or hold it in your
hand, HTC U12+ also uses pressure-sensitive buttons. Unlike conventional mechanical buttons,
you'll feel vibration feedback when you press the POWER and VOLUME buttons.
1. VOLUME UP
2. VOLUME DOWN
3. POWER
Here are a few things to keep in mind when using these buttons:
§ These buttons are sensitive to the amount of pressure your finger exerts on them.
§ Use the protective case that's included in the box with HTC U12+. It helps to maximize the
experience when using this type of buttons. See Using the protective case on page 19.
§ Only one button can be active at a time. Do not press multiple buttons such as POWER and
VOLUME UP or DOWN at the same time.
Because of this, the way to capture screenshots and restart the phone will be different for
HTC U12+. For details, see Ways to capture screenshots on page 44 and Restarting
HTC U12+ (Soft reset) on page 48.
§ If there's no response after you've pressed a button, try pressing it repeatedly until you get
the right pressure. Also, using your left-hand finger may apply a different pressure level
compared to your right-hand finger, so you may need to try pressing the buttons a few times
to get the right pressure.
If there's no response when you press on the buttons, it could also mean that there may not be
enough battery power on the phone. Charge your phone for several minutes and try pressing the
POWER button again.
§ Each button has its own sensor. If you misplaced your finger while pressing—such as
accidentally touching somewhere between two buttons—the sensors may not know which
button you're pressing.
29 Pressure-sensitive buttons and Edge Sense
What is Edge Sense?
§ The help content here is based on the following Edge Sense version: 2.00.1x.
§ Before using Edge Sense, see Do's and don'ts with Edge Sense on page 31 for some important
reminders.
§ When available, download the latest version of HTC Edge Sense from Google Play Store to enjoy
add-on features.
With Edge Sense, you can launch apps and perform other actions by doing special gestures on your
phone such as squeezing.
Apply the gestures on the Edge Sense area which is along the lower sides of your phone, just below
the card slot and buttons. These are the gestures you can do with Edge Sense:
Squeeze gestures
By default, you can:
§ Short squeeze the lower sides of your phone to launch HTC Camera and take shots. See
Taking camera shots using Edge Sense on page 32.
§ Squeeze and hold to launch the default voice assistant app. See Typing with your voice with
Edge Sense on page 33.
You can change the squeeze gestures to launch your favorite apps, or assign them to do actions such
as:
§ Use Edge Launcher. See Opening Edge Launcher on page 39.
§ Launch HTC Alexa. This app is currently available on phones sold in the U.S., U.K., and
Germany only.
§ Capture screenshots.
§ Start or stop voice recording with the HTC Voice Recorder app.
§ Launch the default music app. Play or pause with a short squeeze when music is playing in
the background.
§ Use Face Unlock. See Squeezing to unlock your phone with Face Unlock on page 36.
30 Pressure-sensitive buttons and Edge Sense
In addition to the above, you can customize squeeze gestures to perform certain actions in an app.
See Assigning in-app actions to squeeze gestures on page 35.
Double-tap gesture
Double-tap either the lower-left or lower-right side using your thumb, depending on which hand
you usually use to hold your phone. Try touching the area with more surface of your thumb to more
easily trigger the double-tap feature. You can also adjust the double-tap sensitivity level .
For details, see Edge Sense double-tap gesture on page 36.
Holding gesture
Edge Sense allows your screen to remain on and keep its orientation while you're holding the phone.
For details, see Edge Sense holding gesture on page 37.
Setting up Edge Sense for the first time
If you didn't set up Edge Sense when you first set up your phone, you can do it in Settings.
1. From the Home screen, swipe up and then tap Settings
The Edge Sense setup screen will also appear automatically when you squeeze the lower
sides of your phone the first time.
Edge Sense.
2. Set your squeeze strength by following the onscreen instructions.
The first-time setup of Edge Sense activates the short squeeze gesture which, by default, is set to
launch the Camera app and take shots. See Taking camera shots using Edge Sense on page 32. To
assign another action or app, see Changing the actions assigned to squeeze gestures on page 33.
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