
welcome
the future’s bright, the future’s Orange
Congratulations on your new Orange Phone.
This guide will take you through registering with Orange, inserting
your SIM Card and using the main features of your phone for the
While your battery is charging, why not take five minutes to explore
your phone and the exciting services that Orange has developed

get extras
conference calling .....................
24
Line 2 ....................................... 25
Caller id .................................... 27
Memory Mate ............................
28
Orange Answer Phone .............. 29
Orange Directory Enquiries ........
33
text alerts ..................................
34
voice alerts ...............................
35
Orange Plus ..............................
36
your account online ..................
39
get international
get international ........................
41
stay secure
stay secure ...............................
47
reference
reference ..................................
51
contact orange .........................
86
further information ...................
87

register with Orange register with Orange
8
pay monthly customers
from your Orange phone or
Find the IMEI number on the sticker inside your phone, usually found
Find the SIM Card number on the back of your SIM Card. You will need this
your Orange password. If you are
If you bought your phone from an Orange shop, it may already be
When you apply to register on the Orange network, you and Orange agree to

insert your SIM Card
10
your Home screen
you. Make sure you have made a note of your
Remove the SIM Card from its plastic
your new SIM Card to use Multi Media Messaging.
Your Orange phone number will not change.
The Home screen lets you launch key features of your
Each time you select one of the icons you’re presented with
Remove the battery cover and battery and
Slide the SIM Card up and into place.

your Home screen your Home screen
get an overview
Another great feature of the Home screen is that you can see at a single
Whenever you finish using a feature on your phone, you’ll be returned to the
Orange business customers
You can deactivate the Expert mode Home screen by

Orange World set up your email account
We understand that you need to stay ahead of the game even
You can easily personalise your homepage for fast
Why not explore Orange World now and try out a
icon in the Home screen to
Pocket Internet Explorer and follow the
your email account details.
Press Start from the Home screen. Scroll to messaging. Choose
Press Menu and scroll to Options. Select Account Options then press Menu
You will enter the email setup process. Enter your name and email address.
Check the Automatic Setup box and press Next. Auto-configuration
If auto-configuration is unsuccessful, you will need to manually enter

set up your email account send your first email
Enter your username and password for your email account. Press Next.
Scroll left or right to choose your server type.
Enter a name for this email account then choose a type of network for the
Enter the details for your incoming and outgoing mail and press Next.
Choose your email download preferences. Press Finish, and this account
Press Start from the Home screen. Scroll to Messaging.
Choose the email account you wish to use. Press New.
Fill in the To and (if necessary) Cc or Bcc fields. You can enter contacts
Enter a subject for your email and then write the full message.
You can add attachments by pressing Menu.
Press Send to send your message.
To manually check for new email, select the email account you wish to check.

synchronise your phone synchronise your phone
why connect?
Your SPV C600 has several methods of connecting to different devices,
and send and receive data without
You can also use synchronisation to add new programs and exchange files
4.0 from the Companion CD that came
do not attach your phone to your PC yet
1
Insert the SPV C600 Companion CD into the CD-ROM drive of your
Outlook 2002 and Microsoft
Restart your computer, then connect your SPV C600 using the USB
will autostart when it detects your phone,
At this stage you can decide whether you wish to create an exclusive

synchronise your phone Bluetooth
®
to exchange files between your phone and a PC
1
Connect your SPV C600 to the PC.
On your PC click on My Computer and go to Mobile Device to explore and
You can now manage and exchange any file between your SPV C600
Click Start and scroll to and select File Manager.
Click on My Document then choose the folder where you
is a new radio technology that enables you to make wireless
You may already have a Bluetooth
headset, you may be considering buying
on your laptop or PDA. For any of the
Ensure both devices are within 10 metres of each other
Press Start and select Comm Manager then press 2.
Click on Menu then press 1. Select Menu again, and

Your SPV C600 will search for other devices. After a few seconds you will
Select the name of the device you want to connect with, then press Next.

Line 2conference calling
keep your business and
personal lives separate by
using two different lines
not available to pay as you go
customers
from your Orange phone or
There is a one-off connection charge
You will receive a SIM update when
Orange Everytime 20 if it includes
When you receive a call on Line 2,
You receive a separate Answer Phone
speak with up to five other
people at the same time
not available to pay as you go
customers
We all know how difficult it is to set
your mobile can change all that.
You can chat with up to five people
To activate Conference Calling, call

Caller idLine 2
know who is calling you, or
hide your number when you
make a call
Your Caller id identifies you to a
To hide your number when calling
To hide your number permanently, call
you go customer, please call
your Orange phone. While your number

Orange Answer PhoneMemory Mate
Answer Phone Call Return
You can use Answer Phone Call
Return to return a call after someone
has left a message on your Answer
Phone, without having to remember
or make a note of their number.
To use Answer Phone Call Return:
1 Listen to your Answer Phone
message as normal.
2
When you have finished, if you
want to return the call, simply press
# while you are still connected.
3 Orange Answer Phone will
automatically dial the caller’s
number and connect you.
Note: Answer Phone Call Return is
only available if the network you are
calling supports this service. You are
charged your standard call rate.
listening to your Answer
Phone messages
To listen to your Answer Phone
backup your SIM Card
phonebook
your SIM Card phonebook. Then,
your SIM Card are safely backed up.
And, if you’re joining Orange from
what happens when you get
an Answer Phone message?
When someone leaves a message

Orange Answer PhoneOrange Answer Phone
set up an Answer Phone PIN
you can set your Answer Phone to
Call your Answer Phone by
Select option 3, then option 2.
Enter your chosen Answer Phone
Press 1 to save your Answer
listen to your Answer Phone
messages from any other
phone and while abroad
Answer Phone messages from any
To use this service you must set up an
use Answer Phone shortcuts
to manage your messages
efficiently
Your Answer Phone is quick to use
to listen to your message again
to skip to the next message
to fast for ward 10 seconds
personalising your Answer
Phone greeting
Your Answer Phone comes with a
Call your Answer Phone by
Record your greeting followed by

Orange Directory EnquiriesOrange Answer Phone
The new number for Directory Enquiries
you are looking for and they will tell
you the number (you can request three
Enter your Answer Phone PIN
Follow the simple steps to listen to

voice alertstext alerts
voice services
Simply follow the voice prompts to
Want to find out how your football
Follow the voice prompts.

Orange PlusOrange Plus
Orange Plus Pay as you go
enables you to...
only available to pay as you go
customers
You will receive a text message,
Choose Top-up, then select
Voucher number and press OK.
You will receive a message asking
You will receive a text message,
Call Orange enables you to...
■
speak to Customer Services
call Orange Directory Enquiries
call International Directory
request Orange text alerts on
with Orange Information you
can request text messages on:
■
lottery, horoscopes, weather
stocks, indices and foreign
use Orange Plus to get
information direct to your
phone
your mobile, and stay up to date
To access Orange Plus, select

your account online Orange Plus
your account online
Your Account is a great way to
Through our easy to use website you
view and change your account
view and change your talk plan
view your current bill and the two
view your remaining inclusive
pay your bill by setting up a Direct
display your Personal Unblocking
Choose Top-up, then select credit
You will automatically be
Choose Top-up, then select
Enter your Orange Top-up Swipe
A message will appear confirming
You will receive a text message.
The message will tell you that
your Orange Top-up Swipe Card

your pay as you go phone. You now
top-up your credit using your credit
view your remaining credit
view, register and delete the details
display your Personal Unblocking

get international get international
Orange International services
Whether it’s two weeks in the sun or a
you when you go abroad and have the
With Orange’s low fixed price rates it’s
To call, text or photo message from
Orange International top tips
■
If the worst happens while you
Remove any temporary bars on
If you have Line 2 we recommend
pay monthly check list before
you travel
1
Activate roaming on your phone
To use Orange Answer Phone/
Answer Fax you will need to
Use your nominated credit or
Top-up using a Swipe Card in
Use vouchers bought in the UK

get international get international
Orange International top tips
■
Store numbers you will call from
To find out the cost of a call from
You can even find out how much
if you pay as you go. Costs
These are free to receive if
Tell others you are going
when you go abroad, you
need to select a partner
network to use
When you go abroad, you may need
your pay monthly phone or
your phone for current information
how do I know which countries
I can call from and to using my
Orange phone?
you go customer. Alternatively, visit
Press Start then Settings and
Under Network selection, select
Automatic for your phone to

Accidents happen – which is why we
Don’t leave your phone in a
vehicle. If this can’t be avoided,
Don’t leave your phone on
Report the loss, theft or damage
Loss, theft or malicious damage
Worldwide cover for 12 months
A replacement phone of the same
The same number and the same
To make a claim or to have
your phone barred to prevent
To speed up your claim make
you lost it, how it got damaged
Remember, if your phone is stolen

Once your claim is accepted and
your replacement phone. Please

R estricted dialling li sts
Calls to close d user groups
If the phone is n ot on, switch it on. Check for
From the main display key in the emergency num ber
When makin g an emergency call, reme mber to give all
you are using your p hone overseas. Please ch eck with
Pacemaker man ufacturers recomme nd that
Alw ays keep your phone at least 20 cm (8 in ches)
Neve r carry your phone in your br east pocket.
The mobile ph one described in this gu ide is approved
you must subsc ribe to them through Orange. In structions
you are advise d that for the satisfactory op eration of
your phone and fo r your own safety, you should use your
Orange re commend that you do not use your ph one
If you need to make or re ceive a call and you have a
voice activat ion where possible, and kee ping calls
If you don’t h ave a personal han dsfree kit or
Do not store or car ry inflammable li quids, gases or
your phone saf ely and securely.
You should always us e a phone holder in your car to
or by visiting your local stockist.
Only qua lified personnel s hould install or serv ice the
For vehicles equipped with an air bag, remember
Check reg ularly that all mobile ph one equipment in
your vehicle i s mou nted and operating proper ly.
Always rep lace a blown fuse with a fuse of the sa me

Do not charge th e bat tery when either of your pho ne’s
Keep the ph one and all its parts and acc essories out
Your phone is not water res istant. Keep it dry.
Do not use your pho ne in dusty, dirty areas. Its
Your phone is powered by a re chargeable batter y.
The batter y can be charged and disch arged
When the oper ating time (talk time and stan dby time)
Temperature ex tremes may affect the ab ility of your
Never us e any ch arger or battery which i s dam aged
Alway s unplug the charg er when not in use. Do no t
Do not pain t your p hone as this can clog its movin g
Onl y use the antenna sup plied or an approve d
Keep all SI M Cards out of children’s reach.
Use your ph one battery only for its inte nded purpose,
Never al low the battery terminal s to sho rt circuit,
Batter ies must be recycled or dis posed of properly
When y ou disconnect th e power cord of any
For good o peration times, discha rge an NiMH battery
Do not atte mpt to open the casing on your phon e or
Do not drop, kn ock or shake the phone. Rough
Do not use ha rsh chemicals, clea ning solvents, or
Do not store it in h ot areas. High temperature s
Do not store you r phone in cold areas. When it
All of the above sug gestions apply equal ly to your phone,
or, if you are a pay as you go customer, on
Use th e ear o pposite to the pacemaker to
Swi tch off your phone immedia tely if you suspect
You are advise d to switch of f your phone when at
Areas w ith a potentially explosiv e atmo sphere are
When ch anging your phone’s cover, always switch
Remem ber to always make backup copi es of all
Your phone mus t be swi tched on to access games,
The info rmation or service s you have accessed using
Part s of the pho ne are magnetic. Metallic ma terials
Always sw itch your phone off in any facil ity where

Orange Care terms
and conditions
your Orange pay monthly pho ne or
from their Orange phon e or
Trafford Wharf Road, Manchester, M17 1PL.
Your phone which mus t be in your possession or in the
The 14-day phone retur n only applies to new phone s
you are unsatis fied with our servic e in any way, you can
you’ve already mad e and a percentage of the monthl y
You should retain the fo rm for your records.
We will use the pers onal information you supp ly us to help

you must repor t this to Orange immediatel y so that
3.2.1 the cr ime refe rence num ber in res pect of
3.2.2 ful l detail s of how the loss, the ft or dam age
3.2.3 any other info rmation and evide nce as
4.1.1 normal wear and tear or deterioration,
4.1.2 confiscation or detention;
4.1.3 improper maintenance, repair or modification ;
4.1.4 defective materials or workmanship covered by
4.1.5 breakdown of or interruption to the network
4.1.6 loss of use or consequential loss of any kind;
4.1.7 cosmetic damage which does not impair the
4.1.8 loss of or thef t of items left una ttended i n a
4.1.9 theft of i tems from an unatte nded vehicle
4.1.10 any wilf ul act, neglect or fa ilure to take
4.1.11 di sregard of manufac turer’s and /or oper ating
4.1.12 damage resulting from pressu re waves caused
4.1.13 war and hostilitie s;
4.1.14 los s, destructi on or damage in Northern
4.1.15 radioactive contami nation;
4.1.16 loss or thef t of a phone from temporary
4.2.1 Orang e has reason to believe you have made a
4.2.2 you do not make re asonable effort s to recov er
4.2.3 the phon e is not registered and conne cted to
4.2.4 at the time of lo ss, theft or damage the phon e

9.6.1 The administration fee will not be payable
9.6.2 For the avoidance of doubt the administration
The Insu rer and Orange may va ry the terms of the
you go range. If you pay by cre dit card or debit card
your cheque. T he Insurance and warran ty within
You may cancel Orang e Care at any time within 14 days of
7.1.1 it h as been u sed in acc ordance with the
7.1.2 any rep airs whic h may have bee n, or are
7.1.3 you hav e complied with the for egoing ter ms
7.1.4 the Or ange phone is register ed and
you switch to a diffe rent service plan as in dicated in
varied at the an nual renewal date of the policy. If your

b) a b usiness which has a group an nual turnover of
c) a c harity which has an ann ual income of less than
d) a trustee of a trust whic h has a net asset value of
pay monthly terms
and conditions
The f ollowing words and expressi ons shal l have the
you go servi ce plan for which Orange Ca re has
from your O range pay monthly p hone or
from thei r Orange phone or
from thei r Orange phone or
from thei r Orange Phone or
Alterna tively you can wri te to Product Insuran ce,
Trafford Whar f Road, Manchester, M17 1PL. Telephon e

w hat happens when the mi nimum term ends
what we aim to provi de in the UK
3.1.1 the qualit y and availability of Ser vices may
3.1.2 the quality of our Services may not be at its
3.2.1 the call bein g terminated if you are on a
3.2.2 the speeds at which data is downloaded
S ervices may somet imes be affected by
3.5.1 we have good r eason to believe tha t you
3.5.2 you don’t pay your b ill within the time
you owe us. At our discre tion, we may charge
you for Reconn ection and removal of the Bar
3.5.3 a complaint has been made against you. The
you make will similarly be thoroughly investigated
3.5.4 we have good reason to believe that your
3.5.5 we suspect on reasonable grounds that
3.5.6 you noti fy us that your Dev ice has been lost
3.5.7 we are required by the emergency services or
you and Orange fo r each Device you connect to the
Accessor ies) which is approved by Ora nge for connection
Additional Services optional Services (including but not
An optional Se rvice that allows you to use you r Dev ice on
Additi onal Servi ces and/or ad ditional di scounts
you, or another pe rson named by you, who is author ised
yo ur Contract runs fo r at lea st the Minimum

you must en sure you deactivate a ccess to the Age
te rminating your Cont ract after the
te rminating your Cont ract during the Mini mum
Term has expired if you pay us:
4.2.1 all Charges that are due, plus
4.2.2 a lump sum equivalent to the total of all
t erminating your Con tract because Or ange has
you about the changes). However this option does not
4.3.1 we have increased the Charges by an amount
4.3.2 the variations we have made have been imposed
4.3.4 the variation relates solely to an Orange Additional
te rminating your cont ract because Ora nge is no
4.4.1 make arrangements for you to be supplied with
4.4.2 accept written notice from you that you wish to
te rmination of your Con tract by Orange
4.5.1 you fail to pass any credit assessments which
4.5.2 you fail to pay any of your bills from Orange
4.5.3 we hav e good reason fo r believing that
s uspension of Oran ge Additional Ser vices
Where we have good reason to believe such
roaming Se rvices outside t he UK
We cannot therefore offer any gua rantees about
your use of the Services may be subj ect to different
s torage and transmission of information on
a ccess to the Service s and Content
a ccess to the third par ty services an d the

6.3.1 We reserve the right to charge an administration
6.3.2 We may arran ge for invoices to be issued by
things tha t you ag ree to do
you agree that you wi ll:
6.4.1 provid e whatever proofs of your identit y and
6.4.2 keep con fidential, and not discl ose to any third
6.4.3 not use the Se rvices for any improp er,
6.4.4 not caus e, nor knowingly allow other s
6.4.5 not act in a way, whethe r knowingly or
6.4.6 use only Devices and Accessor ies approved
6.4.7 compl y with any reasonable inst ructions
6.4.8 not send or upload anything that is copyright
6.4.9 not copy, modify, store, forward, publish or
6.4.10 only use Content for your own personal use and
6.4.11 not to re-sell, re-supply or otherwise distribute
6.4.12 not to circumvent the Age Restricted Se rvice
7.1.1 for ensuring the Service s are used in
7.1.2 for all Charge s incurred to your Account
Two will automatically be Suspended also.
4.5.4 you be come insolvent w ithin the meaning
you are una ble to pay the Charges
4.5.5 in addition, we may terminate your Contract at
t ermina tion of yo ur contr act by Or ange wit hout
4.6.1 we have go od reason for beli eving that you
4.6.2 you have n’t complied with o ne or more of the
terminat ion and Line Two
what to do after Term ination of your Contr act
you may have given for periodic payments to be made
VAT will be added to all invoices at the relevant rate
6.1.1 You will be resp onsible for payin g all Charges
6.1.2 You must make your payment when you
penalti es for overdue payments

Account man agement. For these purpo ses we or
b) before making Orange Additional Ser vices
c) before reinstating the Ser vices after Suspension,
d) if yo u fail to pass any cred it assessments w hich
we reason ably consider to b e necessary f rom
i t’s your responsibil ity to keep your
We will send you a replacement SIM Card as soon
your SIM Card a nd other networks
yo ur Device is not a part of you r Contract
video and multi media messages.
t he details you give us must be c orrect
9.1.1 the person st ated to be authorised to sign for
9.1.2 any indivi dual applying as a membe r of a
9.1.3 You will also tell us if your de tails change.
w hat happens if we suspe ct the details you give
Additio nal Services a re subject to credi t assessment
They will a dd to your record deta ils of our search
you does no t meet our normal re quirements we
Alterna tively, we may ask you to lodg e a Deposit
10.2.2 help make decisions on motor, household,
10.2.3 trace debtors, recover debt, prevent fraud, and
10.2.4 check yo ur identity to preve nt money
your Account to suc h agencies. The inform ation will

b) di rect physical da mage to or loss of prope rty
factors be yond our control
changes to you r Contract
d isclosure of infor mation to third par ties
a) any informa tion relating to your C ontract,
your obli gations under you r Contract
b) any disclo sure as may be within o ur Data
c) any disc losure requi red as a result o f an order
w e reser ve the rig ht to make change s to
you require. You may switch to a higher Service
your Connection to the Network. In the event you
Additional Services you must give us not less than
We do, however, reserve the right to vary the terms of
your contractual rights are affected to your detriment
Additional Services. Charg es for, and any special
The terms of your Contract, including Charges current
Additional Service, will apply to it, subject to any
your Customer Communi cations and to keep those
We regard you as having been given any infor mation
a) included in a mail ing addressed to you
b) by vo icemail, email text or othe r form of electronic
c) c ommunicated directl y by any means.
a) nomi nate a User other than yourself while you
b) termin ate your Contract on short notice if you have
a) not the fault of the other par ty
b) indire ct and/or not reasonabl y foreseea ble
c) lo ss of business, profits, sav ings, revenue, use

pay as you go terms
and conditions
The follo wing words and expre ssions shall ha ve the
you or another pe rson notified by you to us as author ised
you servi ces you require. If we do make such a
deliveri ng communication s to you
They will be deemed served 48 hours after they are
disp utes between you and us

5.1.3 not act in a way, whether know ingly or
jeopardi sed or impaired;
5.1.4 only use a Phone a nd Accessories appro ved
5.1.5 comply wit h any rea sonable instructio ns
your first pay as yo u go Vouch er, we may make
you outside of the o peration of these terms and
Voucher or that the f ree airtime given to a Custome r
your phone without havi ng credit on your pay as you
4.1.1 you fail to comply w ith clause 2.4, 2.5, 5 and
4.1.2 for whateve r reason we are unab le to provide
you agree that you wi ll:
5.1.1 not use the Ser vices for any improper,
5.1.2 not cause, nor kn owingly allow others

14.2.1 any informat ion relating to your Contract,
14.2.2 an y dis closure as may be within our Data
14.2.3 an y dis closure required as a resul t of an
Any notice from u s to you will b e deemed served
you is limited to the sp ecific circumstan ces in which
you go Vouche r will lapse when yo u report the loss
you are in any doubt as to wh ether any statement
Voucher or the per son requesting Re-co nnection is
13.1.1 not the fault of the other part y;
13.1.2 indirect a nd/or not reasonably fore seeable.
13.1.3 loss of busin ess, profits, savings, reve nue, use
13.2.1 direct financial lo ss.
13.2.2 di rect physical damage to or lo ss of

Orange reserves the right to amend these Terms
your pho ne at the time it is registered to the Orange
All trade marks and trade na mes are the proper ties of
Orange Value Promise
terms and conditions
A popular pub lished, currently avail able, monthly
The scale of cha rges for using a mobile pho ne
www.orange.c o.uk /cgi- bin/ovp/costs.pl
downloadable games
terms and conditions
Any submiss ion of high score whilst outs ide the UK

Talk Plan by giving us at le ast 5 days notice before
your Monthly B illing Date.
value bundl e. Unused inclusive minu tes and/or

World Health O rganisation
radio waves and your phone
The indepe ndent Stewart Repor t, published in 2000,
All mobile ph ones sold for use on the Orang e network
values. B y March 2002 manufa cturers expect to h ave
As a responsi ble retailer, Orange believe s that its existing
values for all p hones currently sold fo r use on th e Orange
The SAR val ue for your SPV C600 : 0.325 mW/g @10g.

further information
contact orange
Visit the Orange website to find out more
www.orange.co.uk
www.orange.co.uk/business
Orange Business Solutions
customers
To top up your Talk Time 450†

For further information about Orange products and services please
visit our website at the address below.
The information contained in this user guide is correct at the
time of going to press, but Orange reserves the right to make
subsequent changes to it and services may be modified,
supplemented or withdrawn.
© Orange Personal Communications Services Limited 2004.
Orange and wirefree™ and any other Orange product or service
names referred to in this user guide are trade marks of Orange
Personal Communications Service Limited.
Orange Personal Communications
Service Limited.
PO Box 10
Patchway
Bristol
BS32 4BQ
orange.co.uk
08/05 PCN –D0694 ISSUE1 Z: h 15
Produced by
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