HTC Shadow II User Guide
User Manual
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Congratulations on the purchase of your new T-Mobile Shadow.
Please Read Before Proceeding.
THIS PHONE IS NOT FULLY CHARGED WHEN YOU TAKE IT OUT OF THE BOX.
DO NOT REMOVE THE BATTERY PACK WHEN THE PHONE IS CHARGING.
YOUR WARRANTY IS INVALIDATED IF YOU OPEN OR TAMPER WITH THE PHONE'S
OUTER CASING.
PRIVACY RESTRICTIONS
Some countries require full disclosure of recorded telephone conversations, and stipulate
that you must inform the person with whom you are speaking that the conversation is
being recorded. Always obey the relevant laws and regulations of your country when
using the recording feature of your phone.
COPYRIGHT INFORMATION
Copyright © 2008 T-Mobile. All Rights Reserved.
T-Mobile, the magenta color, and the HotSpot design are federally registered trademarks of Deutsche
Telekom AG. myFaves and the myFaves design are federally registered trademarks and , of T-Mobile
USA, Inc.
Microsoft, MS-DOS, Windows, Windows NT, Windows Server, Windows Mobile, Windows XP, Windows
Vista, ActiveSync, Windows Mobile Device Center, Internet Explorer, Windows Live, MSN, Hotmail,
Outlook, Excel, PowerPoint, Word, and Windows Media are either registered trademarks or trademarks
of Microsoft Corporation in the United States and/or other countries.
Bluetooth and the Bluetooth logo are trademarks owned by Bluetooth SIG, Inc.
Wi-Fi is a registered trademark of the Wireless Fidelity Alliance, Inc.
microSD is a trademark of SD Card Association.
Java, J2ME and all other Java-based marks are trademarks or registered trademarks of Sun
Microsystems, Inc. in the United States and other countries.
Copyright © 2008, Adobe Systems Incorporated.
Copyright © 2008, Macromedia Netherlands, B.V.
Macromedia, Flash, Macromedia Flash, Macromedia Flash Lite and Reader are trademarks and/or
registered trademarks of Macromedia Netherlands, B.V. or Adobe Systems Incorporated.
Copyright © 2008, JATAAYU SOFTWARE (P) LTD. All Rights Reserved.
Copyright © 2008, Dilithium Networks, Inc. All Rights Reserved.
ArcSoft MMS Composer™ Copyright © 2003-2008, ArcSoft, Inc. and its licensors. All Rights Reserved.
ArcSoft and the ArcSoft logo are registered trademarks of ArcSoft, Inc. in the United States and/or
other countries.
Licensed by QUALCOMM Incorporated under one or more of the following patents:
4,901,307 ; 5,490,165 ; 5,056,109 ; 5,504,773 ; 5,101,501 ; 5,778,338 ; 5,506,8655,109,390 ; 5,511,073 ;
5,228,054 ; 5,535,239 ; 5,710,784 ; 5,267,261 ; 5,544,1965,267,262 ; 5,568,483 ; 5,337,338 ; 5,659,569
5,600,754 ; 5,414,796 ; 5,657,420 ; 5,416,797
This device is licensed under patented keyboard technology of Research In Motion Limited including
the following US Patents and foreign counterparts: 6,278,442; 6,396,482; 6,452,588; 6,489,950;
6,611,254; 6,611,255; 6,876,763; 6,873,317; 6,891,529; 6,919,879; 7,056,043; 7,073,964; 7,106,306;
7,113,111; 7,153,049; 7,158,120; 7,227,536; 6,891,529; 7,083,342; 7,096,036; 7,106,306; 7109973; and
7,220,069.
All other company, product and service names mentioned herein are trademarks, registered
trademarks or service marks of their respective owners.
T-Mobile shall not be liable for technical or editorial errors or omissions contained herein, nor for
incidental or consequential damages resulting from furnishing this material. The information is
provided “as is” without warranty of any kind and is subject to change without notice. T-Mobile also
reserves the right to revise the content of this document at any time without prior notice.
No part of this document may be reproduced or transmitted in any form or by any means, electronic
or mechanical, including photocopying, recording or storing in a retrieval system, or translated into
any language in any form without prior written permission of T-Mobile.
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Important Health Information and Safety Precautions
When using this product, the safety precautions below must be taken to avoid possible
legal liabilities and damages. Retain and follow all product safety and operating instructions.
Observe all warnings in the operating instructions on the product.
To reduce the risk of bodily injury, electric shock, fire, and damage to the equipment, observe
the following precautions.
ELECTRICAL SAFETY
This product is intended for use when supplied with power from the designated battery or
power supply unit. Other usage may be dangerous and will invalidate any approval given to
this product.
SAFETY PRECAUTIONS FOR PROPER GROUNDING INSTALLATION
CAUTION: Connecting to improperly grounded equipment can result in an electric shock to
your device.
This product equipped with a USB Cable for connecting with a desktop or notebook computer.
Be sure your computer is properly grounded (earthed) before connecting this product to the
computer. The power supply cord of a desktop or notebook computer has an equipmentgrounding conductor and a grounding plug. The plug must be plugged into an appropriate
outlet which is properly installed and grounded in accordance with all local codes and
ordinances.
SAFETY PRECAUTIONS FOR POWER SUPPLY UNIT
• Use the correct external power source
A product should be operated only from the type of power source indicated on the
electrical ratings label. If you are not sure of the type of power source required, consult
your authorised service provider or local power company. For a product that operates
from battery power or other sources, refer to the operating instructions that are included
with the product.
This product should be operated only with the following designated power supply
unit(s).
AC Adapter
1. Delta, Model
2. Phihong, Model
EADP-5GB X
PSAA05X-050
• Handle battery packs carefully
This product contains a Li-ion battery. There is a risk of re and burns if the battery
pack is handled improperly. Do not attempt to open or service the battery pack. Do not
disassemble, crush, puncture, short external contacts or circuits, dispose of in re or
water, or expose a battery pack to temperatures higher than
WARNING: DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED. TO
REDUCE RISK OF FIRE OR BURNS, DO NOT DISASSEMBLE, CRUSH, PUNCTURE,
SHORT EXTERNAL CONTACTS, EXPOSE TO TEMPERATURE ABOVE 140˚F, OR
DISPOSE OF IN FIRE OR WATER. REPLACE ONLY WITH SPECIFIED BATTERIES.
RECYCLE OR DISPOSE OF USED BATTERIES ACCORDING TO THE LOCAL
REGULATIONS OR REFERENCE GUIDE SUPPLIED WITH YOUR PRODUCT.
NOTE: This product should be operated only with the following designated
Battery Pack:
• TWS, Model CONV160
140˚F.
• Take extra precautions
• Keep the battery or device dry and away from water or any liquid as it may cause a
short circuit.
• Keep metal objects away so they don’t come in contact with the battery or its
connectors as it may lead to short circuit during operation.
• Do not use a battery that appears damaged, deformed, or discolored, or one that has
any rust on its casing, overheats, or emits a foul odor.
• Always keep the battery out of the reach of babies and small children, to avoid
swallowing of the battery. Consult the doctor immediately if the battery is
swallowed.
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• If the battery leaks:
• Do not allow the leaking fluid to come in contact with skin or clothing. If already
in contact, flush the affected area immediately with clean water and seek medical
advice.
• Do not allow the leaking fluid to come in contact with eyes. If already in contact,
DO NOT rub; rinse with clean water immediately and seek medical advice.
• Take extra precautions to keep a leaking battery away from fire as there is a
danger of ignition or explosion.
• Communicate the appropriate steps immediately in case a hazard occurs.
SAFETY PRECAUTIONS FOR DIRECT SUNLIGHT
Keep this product away from excessive moisture and extreme temperatures. Do not leave the
product or its battery inside a vehicle or in places where the temperature may exceed
such as on a car dashboard, window sill, or behind a glass that is exposed to direct sunlight or
strong ultraviolet light for extended periods of time. This may damage the product, overheat
the battery, or pose a risk to the vehicle.
140°F,
PREVENTION OF HEARING LOSS
CAUTION: Permanent hearing loss may occur if earphones or headphones
are used at high volume for prolonged periods of time.
SAFETY IN AIRCRAFT
Due to the possible interference caused by this product to an aircraft’s navigation system and
its communications network, using this device’s phone function on board an airplane is against
the law in most countries. If you want to use this device when on board an aircraft, remember
to turn off the phone by switching to Flight Mode.
ENVIRONMENTAL RESTRICTIONS
Do not use this product in gas stations, fuel depots, chemical plants or where blasting
operations are in progress, or in potentially explosive atmospheres such as fuelling areas, fuel
storehouses, below deck on boats, fuel or chemical transfer or storage facilities, and areas
where the air contains chemicals or particles, such as grain, dust, or metal powders. Please be
aware that sparks in such areas could cause an explosion or fire resulting in bodily injury or
even death.
EXPLOSIVE ATMOSPHERES
When in any area with a potentially explosive atmosphere or where flammable materials exist,
the product should be turned off and the user should obey all signs and instructions. Sparks
in such areas could cause an explosion or fire resulting in bodily injury or even death. Users
are advised not to use the equipment at refueling points such as service or gas stations, and
are reminded of the need to observe restrictions on the use of radio equipment in fuel depots,
chemical plants, or where blasting operations are in progress. Areas with a potentially explosive
atmosphere are often, but not always, clearly marked. These include fueling areas, below
deck on boats, fuel or chemical transfer or storage facilities, and areas where the air contains
chemicals or particles, such as grain, dust, or metal powders.
ROAD SAFETY
In some states or local jurisdictions, vehicle drivers in motion are not permitted to use
telephony services with handheld devices, except in the case of emergency. In some countries
outside the US, using hands-free devices as an alternative is allowed.
SAFETY PRECAUTIONS FOR RF EXPOSURE
• Avoid using your device near metal structures (for example, the steel frame of a
building).
• Avoid using your device near strong electromagnetic sources, such as microwave ovens,
sound speakers, TV and radio.
• Use only original manufacturer-approved accessories, or accessories that do not contain
any metal.
• Use of non-original manufacturer-approved accessories may violate your local RF
exposure guidelines and should be avoided.
INTERFERENCE WITH MEDICAL EQUIPMENT
This product may cause medical equipment to malfunction. The use of this device is forbidden
in most hospitals and medical clinics.
If you use any other personal medical device, consult the manufacturer of your device to
determine if it is adequately shielded from external RF energy. Your physician may be able to
assist you in obtaining this information.
Turn the phone OFF in health care facilities when any regulations posted in these areas instruct
you to do so. Hospitals or health care facilities may be using equipment that could be sensitive
to external RF energy.
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HEARING AIDS
Some digital wireless phones may interfere with some hearing aids. In the event of such
interference, you may want to consult your service provider, or call the customer service line to
discuss alternatives.
NONIONIZING RADIATION
Your device has an internal antenna. This product should be operated in its normal-use position
to ensure the radiative performance and safety of the interference. As with other mobile radio
transmitting equipment, users are advised that for satisfactory operation of the equipment and
for the safety of personnel, it is recommended that no part of the human body be allowed to
come too close to the antenna during operation of the equipment.
Use only the supplied integral antenna. Use of unauthorized or modified antennas may impair
call quality and damage the phone, causing loss of performance and SAR levels exceeding the
recommended limits as well as result in non-compliance with local regulatory requirements in
your country.
General Precautions
• Heed service markings
Except as explained elsewhere in the Operating or Service documentation, do not
service any product yourself. Any necessary services on components inside these
compartments should be done by an authorized service technician or provider.
• Damage requiring service
Unplug the product from any electrical power source and refer servicing to an
authorized service technician or provider under the following conditions:
• Liquid has been spilled or an object has fallen into the product.
• The product has been exposed to rain or water.
• The product has been dropped or damaged.
• There are noticeable signs of overheating.
• The product does not operate normally when you follow the operating instructions.
• Avoid hot areas
The product should be placed away from heat sources such as radiators, heat registers,
stoves, or other products (including, but limited to, ampliers) that produce heat.
• Avoid wet areas
Never use the product in a wet location.
• Avoid using your device after a dramatic change in temperature
When you move your device between environments with very dierent temperature
and/or humidity ranges, condensation may form on or within the device. To avoid
damaging the device, allow sucient time for the moisture to evaporate before using
the device.
NOTE: When taking the device from low-temperature conditions into a warmer
environment or from high-temperature conditions into a cooler environment,
allow the device to acclimate to room temperature before turning on the power.
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• Avoid pushing objects into product
Never push objects of any kind into cabinet slots or other openings in the product.
Slots and openings are provided for ventilation. These openings must not be blocked or
covered.
• Mounting Accessories
Do not use the product on an unstable table, cart, stand, tripod, or bracket. Any
mounting of the product should follow the manufacturer’s instructions, and should use a
mounting accessory recommended by the manufacturer.
• Avoid unstable mounting
Do not mount or place the product on an unstable base.
• Use product with approved equipment
This product should be used only with personal computers and/or options identied as
suitable for use with your equipment.
• Adjust the volume
Turn down the volume before using headphones or other audio devices.
• Cleaning
Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning, but NEVER use water to clean the LCD
screen.
Contents
Welcome to T-Mobile® ..................................................................... 21
Introduction ...................................................................................................................22
T-Mobile Services and Applications ......................................................................23
Voice/Phone ...............................................................................................23
Voicemail .....................................................................................................24
E-mail ............................................................................................................24
Messaging services ..................................................................................
T-Mobile myFaves® ..................................................................................
T-Mobile HotSpot .....................................................................................26
Mobile Backup ...........................................................................................
International Service ...............................................................................
Activating Service ........................................................................................................
Chapter 1 Getting Started ............................................................. 29
1.1 Getting to Know Your Phone and Its Accessories ....................................30
1.2 Inserting the SIM Card .......................................................................................
1.3 Installing a microSD Card
1.4 Charging the Battery ..........................................................................................38
1.5 Turning On the Phone ........................................................................................
1.6 Using the Headset / Charging Cable ............................................................
1.7 The Home Screen .................................................................................................41
Shortcut Bar ...............................................................................................
1.8 Programs On Your Phone ..................................................................................
1.9 Using the Start Menu .........................................................................................
..................................................................................37
24
25
26
26
27
35
39
40
42
46
51
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1.10 Using the Quick List ..........................................................................................51
1.11 Entering Information .......................................................................................52
Input modes ...............................................................................................
The 20-key QWERTY keyboard ............................................................
Multipress mode .......................................................................................54
T9 mode ......................................................................................................
Numeric mode ..........................................................................................
1.12 Battery Information ..........................................................................................
1.13 Shortcut Key ........................................................................................................58
1.14 Status Indicators ................................................................................................
Chapter 2 Using Phone Features ................................................... 61
2.1 Using the Phone ...................................................................................................62
The Phone screen .....................................................................................
Set ring tones .............................................................................................
2.2 Making a Call .........................................................................................................
Make a call from the Home screen.....................................................63
Make a call from Contacts .....................................................................
Make a call from Call History ................................................................
Make a call from Speed Dial .................................................................65
Make a call from SIM Manager ............................................................
2.3 Receiving a Call .....................................................................................................
2.4 In-Call Options ......................................................................................................67
2.5 Additional Dialing Information .......................................................................
Make an emergency call ........................................................................
Make an international call .....................................................................
Insert a pause or long pause in a dialing sequence ....................
52
53
54
56
57
59
62
62
63
64
64
65
66
69
69
69
69
Chapter 3 Synchronizing Information with Your Computer ....... 71
3.1 About Synchronization ......................................................................................72
Ways to synchronize ................................................................................
3.2 Setting Up Windows Mobile® Device Center on Windows Vista .........
Set up synchronization in Windows Mobile® Device Center ....73
3.3 Setting Up ActiveSync® on Windows XP .....................................................
Install ActiveSync® ...................................................................................
Set up synchronization in ActiveSync® ............................................74
3.4 Synchronizing With Your Computer
Start and stop synchronization ...........................................................
Change which information is synchronized ...................................
Troubleshoot sync connection problems .......................................76
3.5 Synchronizing via Bluetooth ...........................................................................
3.6 Synchronizing Music and Video .....................................................................
..............................................................75
72
73
74
74
75
76
77
78
Chapter 4 Managing your Phone .................................................. 79
4.1 Personalizing Your Phone .................................................................................80
Set up the Home screen .......................................................................
Set date, time, and other regional options .....................................
Choose how to be notified about events or actions ...................81
Set personal information .......................................................................
Set performance and maintenance options ..................................
4.2 Adding and Removing Programs
4.3 Using Task Manager and Managing Memory ............................................85
4.4 Managing and Backing Up Files .....................................................................
Copy files to a PC using Windows Mobile® Device Center or
ActiveSync® ................................................................................................86
...................................................................85
80
81
83
83
86
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Use File Explorer .......................................................................................87
4.5 Protecting Your Phone .......................................................................................88
4.6 Restarting Your Phone .......................................................................................
4.7 Resetting Your Phone .........................................................................................
Chapter 5 Organizing Phone Information .................................... 93
5.1 Contacts .................................................................................................................94
Create a contact on your phone .........................................................
Edit and call a contact ............................................................................
Find a contact ............................................................................................95
Share contact information ....................................................................
5.2 SIM Manager
5.3 T-Mobile myFaves® ..............................................................................................99
5.4 Calendar ..................................................................................................................105
5.5 Tasks ..........................................................................................................................108
5.6 Mobile Backup ......................................................................................................
5.7 Voice Recorder ......................................................................................................
..........................................................................................................97
T-Mobile myFaves on the Home screen ...........................................
Add myFaves contacts ............................................................................
Rotate and crop a photo .......................................................................
Call a myFaves contact ...........................................................................102
myFaves settings ......................................................................................
Edit a myFaves contact ...........................................................................
Create a personal appointment ..........................................................
View your appointments .......................................................................
Send appointments .................................................................................107
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96
99
100
101
103
104
105
106
109
110
Chapter 6 Exchanging Messages................................................... 111
6.1 Messaging ..............................................................................................................112
6.2 Text Messages .......................................................................................................
Compose and send text messages ....................................................
Manage text messages ..........................................................................114
Receive text messages ...........................................................................
Copy and paste text ................................................................................
6.3 Picture Messages .................................................................................................117
Create and send Picture Messages ....................................................
View, reply to and block Picture Messages .....................................
6.4 Audio Postcards ....................................................................................................12
6.5 Use Instant Messaging .......................................................................................122
AIM® ..............................................................................................................122
ICQ® ...............................................................................................................124
Yahoo!® .........................................................................................................125
Windows Live™ Messenger ...................................................................126
6.6 Set Up E-Mail .........................................................................................................12
6.7 Use E-mail ...............................................................................................................12
Create and reply to e-mails ...................................................................129
Filter the Inbox message list .................................................................13
Send and download e-mails ................................................................13
Customize e-mail settings .....................................................................133
6.8 Use Keyboard Shortcuts ....................................................................................13
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113
116
116
117
119
Chapter 7 Working with Company E-mails and Meeting
Appointments ............................................................... 137
7.1 Synchronizing Your Phone with the Exchange Server ...........................138
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7
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0
2
5
16
Set up an Exchange Server connection from your phone ........138
Set up an Exchange Server connection from your PC ................140
Start synchronization ..............................................................................
7.2 Working with Company E-mails .....................................................................
Automatic synchronization through Direct Push .........................145
Scheduled synchronization ..................................................................
Instant download through Fetch Mail ..............................................
Search for e-mails on the Exchange Server ....................................
Flag your messages .................................................................................149
Out-of-office auto-reply .........................................................................
View a document linked to an e-mail message ............................
7.3 Managing Meeting Requests ..........................................................................151
7.4 Finding Contacts in the Company Directory .............................................
7.5 E-mail Security ......................................................................................................
Encrypt and sign messages ..................................................................155
Set permissions on an e-mail message ............................................
Chapter 8 Getting Connected ........................................................ 159
8.1 Comm Manager ...................................................................................................160
8.2 Ways of Connecting to the Internet ..............................................................161
8.3 Wi-Fi .........................................................................................................................
Connect to T-Mobile HotSpot ..............................................................
About UMA .................................................................................................165
8.4 GPRS/EDGE ...........................................................................................................
8.5 Dial-up and Others ..............................................................................................
8.6 Internet Explorer® Mobile .................................................................................
Browse the Web ........................................................................................
144
145
147
147
148
150
150
153
155
158
161
161
172
173
175
175
8.7 Using Your Phone as a Modem (Internet Sharing) ...................................177
8.8 Bluetooth ................................................................................................................179
Bluetooth modes ......................................................................................
Bluetooth partnerships ..........................................................................
179
180
Connect a Bluetooth hands-free or stereo headset.....................182
Beam information using Bluetooth ...................................................
8.9 Windows Live
Set up Windows Live
TM ..............................................................................................................................................................................185
TM ..................................................................................................................................185
183
The Windows LiveTM interface ..............................................................187
8.10 Windows Live™ Messenger ............................................................................
Launch the messenger and sign in ....................................................
188
188
Add Windows LiveTM contacts ..............................................................189
Send instant messages ...........................................................................
Personalize the messenger ...................................................................
190
191
8.11 Windows LiveTM Search ....................................................................................192
Chapter 9 Experiencing Multimedia ............................................. 193
9.1 Camera ....................................................................................................................194
Take a photo or capture a video clip .................................................
Capture modes ..........................................................................................194
Camera mode icons and indicators ...................................................
Quick Settings Menu ...............................................................................
Use zooming ..............................................................................................198
Quick Send ..................................................................................................
The Review screen ...................................................................................20
Camera Capture and Advanced Settings ........................................20
9.2 Photos & Video Album .......................................................................................20
194
196
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198
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9.3 Windows Media® Player Mobile ......................................................................204
About the controls ...................................................................................204
About the screens and menus
About licenses and protected files ....................................................20
Synchronize video and audio files .....................................................206
Play media
Playlists ........................................................................................................210
Troubleshooting .......................................................................................211
9.4 Java Applications .................................................................................................212
Install and run MIDlets/MIDlet suite ..................................................21
Manage MIDlets .......................................................................................21
...................................................................................................210
.............................................................205
Chapter 10 Using Other Applications ........................................... 215
10.1 Microsoft® Office Mobile ................................................................................216
10.2 Microsoft® Office Word Mobile .....................................................................21
View documents .......................................................................................21
Edit and send documents .....................................................................217
10.3 Microsoft® Office Excel® Mobile ...................................................................21
View worksheets .......................................................................................21
Edit and send worksheets .....................................................................220
10.4 Microsoft® Office PowerPoint® Mobile ......................................................
10.5 Microsoft® Office OneNote® Mobile ...........................................................
10.6 Adobe® Reader® LE ...........................................................................................225
10.7 Speed Dial ............................................................................................................
10.8 Voice Command
.................................................................................................227
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6
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224
225
Appendix .......................................................................................... 231
A.1 Specifications ........................................................................................................232
A.2 Regulatory Notices .............................................................................................
235
Index ................................................................................................. 243
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Welcome to T-Mobile®
Introduction
T-Mobile Services and Applications
Activating Service
22 Welcome to T-Mobile
Introduction
This User Manual provides you with detailed instructions on using your T-Mobile
ShadowTM and services.
You will also find information from the following sources:
T-Mobile Customer Care
The T-Mobile Customer Care team offers responsive, knowledgeable customer
support 24 hours a day, seven days a week. In addition, you can always access free
online help for your device at support.t-mobile.com, and for your account at my.t-
mobile.com.
• General Questions
Our Customer Care team can assist in many things including service
activation, billing, GSM/GPRS coverage information, voicemail, and feature
additions. Just dial 1-800-937-8997 or 611 on your device.
Windows Mobile® Web site
(http://www.microsoft.com/windowsmobile)
Welcome to T-Mobile 23
T-Mobile Services and Applications
With your new T-Mobile Shadow and T-Mobile’s service package, you get the
freedom of excellent voice and broadband connectivity in many locations
nationwide.
Important By using T-Mobile services, you acknowledge that you have read, understood
When you activate service with T-Mobile, the following features and services are
available to you:
Voice/Phone
• Local calling and nationwide long distance calling
• International calling *
• Caller ID
• Call waiting and call hold **
• Conference calling **
• Call forwarding **
* Note Log on to my.t-mobile.com to set up international calling.
** Notes • Airtime rates apply for all completed calls. Calls that are forwarded to numbers
• Calls made in any T-Mobile coverage area, including 911 calls, may not always be
• You can use your device to access 911 Emergency Service while you are on a call.
and agreed to be bound by each of the terms and conditions of the Service
Agreement.
See www.t-mobile.com/international/ for rate and other information on
international services.
outside the local calling area are charged long distance rates. These features may
include charges for multiple calls.
completed due to factors such as weather conditions, terrain, foliage, building
structures, and equipment limitations.
You can access 911 even if you DO NOT have a SIM card in the device. All 911 calls
are FREE.
24 Welcome to T-Mobile
Voicemail
Your T-Mobile Shadow has been programmed to forward calls when your line is
busy or when you are not available. T-Mobile’s voicemail system offers your caller
the option to record a voice message that you can play back at your convenience or
to send a numeric page to your device.
Note Airtime charges apply to receipt and retrieval of voicemail messages.
E-mail
Set Up E-mail ( ) provides you unlimited access to your work and personal
e-mail. Instantly access your e-mail from AOL® AIM®, Yahoo!® , Microsoft® Exchange
and many more, including any POP3 or IMAP4 e-mail server.
For more information about setting up and using e-mail, see Chapter 6 and 7.
Messaging services
Text Messaging (SMS)
Text messaging allows you to send, receive, and reply to short text messages using
your device. Messages may be sent to and from mobile devices that support text
messaging. You may be charged for using text messaging depending on your rate
plan. Visit www.t-mobile.com or a T-Mobile store for domestic and international
text messaging rates.
For more information about sending text messages, see Chapter 6.
Picture Messaging
Picture Messaging allows you to send and receive picture messages. You can
take pictures and videos using the device’s integrated camera and send them to
family and friends. You may be charged for using Picture Messaging depending
on your rate plan. Visit www.t-mobile.com or a T-Mobile store for domestic and
international Picture Messaging rates, and information on phones and participating
services capable of receiving Picture Messages.
For more information about sending Picture Messages, see Chapter 6.
Welcome to T-Mobile 25
Instant Messaging (IM)
Your device comes with instant messaging (IM) applications pre-installed for your
convenience. Your normal screen name and password work just as they would on
any computer connected to the Internet. You may be charged for using instant
messaging depending on your rate plan.
Visit www.t-mobile.com or a T-Mobile store for domestic and international instant
messaging rates.
For more information about using Instant Messaging, see Chapter 6.
T-Mobile myFaves®
T-Mobile myFaves helps you stay connected to the people who matter most in
your life. Simply choose any five U.S. phone numbers* you call most often, on any
network, and have them displayed on your phone’s main screen. To subscribe, go to
www.t-mobile.com.
When you subscribe to the service, you can take advantage of the following:
• Unlimited nationwide calling to any ve numbers, on any network (even
landlines)
• One-touch calling, text messaging**, and photo sharing**
• No domestic roaming or domestic long-distance charges
• Personalize contacts with favorite pictures** or downloadable icons**
* Excluding 411, voicemail, toll-free, 900, calling card, customers’ own numbers, numbers
accessing 500 or more lines, conference bridges, and chat lines – other restrictions may
apply.
** Separate purchase/download charges may apply. Separate charges apply to send/receive
domestic/international text and picture messages.
For more information, see “T-Mobile myFaves®” in Chapter 5.
You can also visit www.t-mobile.com for the latest information.
26 Welcome to T-Mobile
T-Mobile HotSpot
T-Mobile HotSpot gives you wireless access to the Internet over the T-Mobile
Wi-Fi network in locations across the U.S., such as airports, hotels, airline clubs,
coffeehouses, bookstores, universities, and more. To access T-Mobile HotSpot
for data services including email and web browsing, you must add a data plan
to your account. A T-Mobile HotSpot plan is not needed for Wi-Fi calling. Inform
your T-Mobile Activations representative that you want to add a data plan when
activating your T-Mobile service. Visit www.t-mobile.com or a T-Mobile store for
plan information.
For more information about T-Mobile HotSpot, see “Connect to T-Mobile HotSpot”
in Chapter 8.
Mobile Backup
This is a free service that lets you view, back up, and manage your contact, tasks,
and calendar items on www.t-mobile.com. See Chapter 5 for details.
International Service
You can access the Internet and make calls using your device while abroad. To take
advantage of this service, visit my.t-mobile.com or contact Customer Care at 1-
800-937-8997 to activate international calling features. Inform the representative
that you want to use T-Mobile service (voice and data) internationally. The
representative will add the service to your account at no charge. For more
information on international service, visit www.t-mobile.com/international/.
Note Additional fees may apply. Countries that support international wireless Internet
roaming may not be the same as countries that support international voice roaming.
Please refer to
Internet service.
www.t-mobile.com/international/ for information on world-class
Welcome to T-Mobile 27
Activating Service
If your service has not been activated, then follow the steps in this section to
activate. The
T-Mobile Activations representative will set up your service and assign your
mobile number. It takes about 20 minutes to activate voice service and may take
up to 24 hours to activate data service. Business and government accounts may
take additional time to activate voice and data service. By activating service, you
acknowledge that you have read and agreed to the Terms and Conditions of the
Service Agreement.
1. Have your service agreement and the following information ready for your
Activations representative:
• Name, home address, home phone, preferred billing address
Note For business and government accounts, your Activations representative will
also require your physical address, company name or government agency
name, and the tax ID.
• Social Security number, current driver’s license number, and date of birth
for credit-check purposes
• Model number of your device (T-Mobile Shadow)
• SIM serial number (on the back of the SIM card)
• IMEI number (on the label under the battery)
• Agent code (on your service agreement)
• Your choice of T-Mobile rate plans and services
2. Call Customer Care at 1-800-937-8997 from a landline phone.
28 Welcome to T-Mobile
Chapter 1
Getting Started
1.1 Getting to Know Your Phone and Its Accessories
1.2 Inserting the SIM Card
1.3 Installing a microSD Card
1.4 Charging the Battery
1.5 Turning On the Phone
1.6 Using the Headset / Charging Cable
1.7 The Home Screen
1.8 Programs On Your Phone
1.9 Using the Start Menu
1.10 Using the Quick List
1.11 Entering Information
1.12 Battery Information
1.13 Shortcut Key
1.14 Status Indicators
30 Getting Started
1.1 Getting to Know Your Phone and Its Accessories
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