HTC Shadow User Manual

User Manual

2 

Congratulations on the purchase of your new T-Mobile Shadow.

Please Read Before Proceeding.

THIS PHONE IS NOT FULLY CHARGED WHEN YOU TAKE IT OUT OF THE BOX.

DO NOT REMOVE THE BATTERY PACK WHEN THE PHONE IS CHARGING.

YOUR WARRANTY IS INVALIDATED IF YOU OPEN OR TAMPER WITH THE PHONE'S
OUTER CASING.

PRIVACY RESTRICTIONS

Some countries require full disclosure of recorded telephone conversations, and stipulate 
that you must inform the person with whom you are speaking that the conversation is 
being recorded. Always obey the relevant laws and regulations of your country when 
using the recording feature of your phone.

COPYRIGHT INFORMATION

Copyright © 2008 T-Mobile. All Rights Reserved.

T-Mobile, the magenta color, and the HotSpot design are federally registered trademarks of Deutsche 
Telekom AG. myFaves and the myFaves design are federally registered trademarks and , of T-Mobile 
USA, Inc.

Microsoft, MS-DOS, Windows, Windows NT, Windows Server, Windows Mobile, Windows XP, Windows 
Vista, ActiveSync, Windows Mobile Device Center, Internet Explorer, Windows Live, MSN, Hotmail, 
Outlook, Excel, PowerPoint, Word, and Windows Media are either registered trademarks or trademarks 
of Microsoft Corporation in the United States and/or other countries.

Bluetooth and the Bluetooth logo are trademarks owned by Bluetooth SIG, Inc. 

Wi-Fi is a registered trademark of the Wireless Fidelity Alliance, Inc. 

microSD is a trademark of SD Card Association.

Java, J2ME and all other Java-based marks are trademarks or registered trademarks of Sun 
Microsystems, Inc. in the United States and other countries.

Copyright © 2008, Adobe Systems Incorporated.

Copyright © 2008, Macromedia Netherlands, B.V.

Macromedia, Flash, Macromedia Flash, Macromedia Flash Lite and Reader are trademarks and/or 
registered trademarks of Macromedia Netherlands, B.V. or Adobe Systems Incorporated.

Copyright © 2008, JATAAYU SOFTWARE (P) LTD. All Rights Reserved. 

Copyright © 2008, Dilithium Networks, Inc. All Rights Reserved. 

ArcSoft MMS Composer™ Copyright © 2003-2008, ArcSoft, Inc. and its licensors. All Rights Reserved. 
ArcSoft and the ArcSoft logo are registered trademarks of ArcSoft, Inc. in the United States and/or 
other countries.

Licensed by QUALCOMM Incorporated under one or more of the following patents:

4,901,307 ; 5,490,165 ; 5,056,109 ; 5,504,773 ; 5,101,501 ; 5,778,338 ; 5,506,8655,109,390 ; 5,511,073 ; 
5,228,054 ; 5,535,239 ; 5,710,784 ; 5,267,261 ; 5,544,1965,267,262 ; 5,568,483 ; 5,337,338 ; 5,659,569 
5,600,754 ; 5,414,796 ; 5,657,420 ; 5,416,797

This device is licensed under patented keyboard technology of Research In Motion Limited including 
the following US Patents and foreign counterparts: 6,278,442; 6,396,482; 6,452,588; 6,489,950; 
6,611,254; 6,611,255; 6,876,763; 6,873,317; 6,891,529; 6,919,879; 7,056,043; 7,073,964; 7,106,306; 
7,113,111; 7,153,049; 7,158,120; 7,227,536; 6,891,529; 7,083,342; 7,096,036; 7,106,306; 7109973; and 
7,220,069.

All other company, product and service names mentioned herein are trademarks, registered 
trademarks or service marks of their respective owners.

T-Mobile shall not be liable for technical or editorial errors or omissions contained herein, nor for 
incidental or consequential damages resulting from furnishing this material. The information is 
provided “as is” without warranty of any kind and is subject to change without notice. T-Mobile also 
reserves the right to revise the content of this document at any time without prior notice.

No part of this document may be reproduced or transmitted in any form or by any means, electronic 
or mechanical, including photocopying, recording or storing in a retrieval system, or translated into 
any language in any form without prior written permission of T-Mobile.

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4 

Important Health Information and Safety Precautions

When using this product, the safety precautions below must be taken to avoid possible 
legal liabilities and damages. Retain and follow all product safety and operating instructions. 
Observe all warnings in the operating instructions on the product.

To reduce the risk of bodily injury, electric shock, fire, and damage to the equipment, observe 
the following precautions.

ELECTRICAL SAFETY

This product is intended for use when supplied with power from the designated battery or 
power supply unit. Other usage may be dangerous and will invalidate any approval given to 
this product.

SAFETY PRECAUTIONS FOR PROPER GROUNDING INSTALLATION

CAUTION: Connecting to improperly grounded equipment can result in an electric shock to 

your device.

This product equipped with a USB Cable for connecting with a desktop or notebook computer. 
Be sure your computer is properly grounded (earthed) before connecting this product to the 
computer. The power supply cord of a desktop or notebook computer has an equipment­grounding conductor and a grounding plug. The plug must be plugged into an appropriate 
outlet which is properly installed and grounded in accordance with all local codes and 
ordinances.

SAFETY PRECAUTIONS FOR POWER SUPPLY UNIT

• Use the correct external power source

A product should be operated only from the type of power source indicated on the 
electrical ratings label. If you are not sure of the type of power source required, consult 
your authorised service provider or local power company. For a product that operates 
from battery power or other sources, refer to the operating instructions that are included 
with the product.

This product should be operated only with the following designated power supply 
unit(s).

AC Adapter

1. Delta, Model 

2. Phihong, Model 

EADP-5GB X

PSAA05X-050

• Handle battery packs carefully

This product contains a Li-ion battery. There is a risk of re and burns if the battery 
pack is handled improperly. Do not attempt to open or service the battery pack. Do not 
disassemble, crush, puncture, short external contacts or circuits, dispose of in re or

water, or expose a battery pack to temperatures higher than 

  WARNING: DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED. TO 

REDUCE RISK OF FIRE OR BURNS, DO NOT DISASSEMBLE, CRUSH, PUNCTURE, 
SHORT EXTERNAL CONTACTS, EXPOSE TO TEMPERATURE ABOVE 140˚F, OR 
DISPOSE OF IN FIRE OR WATER. REPLACE ONLY WITH SPECIFIED BATTERIES. 
RECYCLE OR DISPOSE OF USED BATTERIES ACCORDING TO THE LOCAL 
REGULATIONS OR REFERENCE GUIDE SUPPLIED WITH YOUR PRODUCT.

NOTE:  This product should be operated only with the following designated 

Battery Pack: 

•  TWS, Model CONV160

140˚F.

•  Take extra precautions

•  Keep the battery or device dry and away from water or any liquid as it may cause a 

short circuit.

•  Keep metal objects away so they don’t come in contact with the battery or its 

connectors as it may lead to short circuit during operation.

•  Do not use a battery that appears damaged, deformed, or discolored, or one that has 

any rust on its casing, overheats, or emits a foul odor.

•  Always keep the battery out of the reach of babies and small children, to avoid 

swallowing of the battery. Consult the doctor immediately if the battery is 
swallowed.

  5

6 

•  If the battery leaks: 

•  Do not allow the leaking fluid to come in contact with skin or clothing. If already 

in contact, flush the affected area immediately with clean water and seek medical 
advice.

•  Do not allow the leaking fluid to come in contact with eyes. If already in contact, 

DO NOT rub; rinse with clean water immediately and seek medical advice.

•  Take extra precautions to keep a leaking battery away from fire as there is a 

danger of ignition or explosion.

•  Communicate the appropriate steps immediately in case a hazard occurs.

SAFETY PRECAUTIONS FOR DIRECT SUNLIGHT

Keep this product away from excessive moisture and extreme temperatures. Do not leave the 
product or its battery inside a vehicle or in places where the temperature may exceed

such as on a car dashboard, window sill, or behind a glass that is exposed to direct sunlight or 
strong ultraviolet light for extended periods of time. This may damage the product, overheat 
the battery, or pose a risk to the vehicle.

140°F, 

PREVENTION OF HEARING LOSS

CAUTION: Permanent hearing loss may occur if earphones or headphones

are used at high volume for prolonged periods of time.

SAFETY IN AIRCRAFT

Due to the possible interference caused by this product to an aircraft’s navigation system and 
its communications network, using this device’s phone function on board an airplane is against 
the law in most countries. If you want to use this device when on board an aircraft, remember 
to turn off the phone by switching to Flight Mode.

ENVIRONMENTAL RESTRICTIONS

Do not use this product in gas stations, fuel depots, chemical plants or where blasting 
operations are in progress, or in potentially explosive atmospheres such as fuelling areas, fuel 
storehouses, below deck on boats, fuel or chemical transfer or storage facilities, and areas 
where the air contains chemicals or particles, such as grain, dust, or metal powders. Please be 
aware that sparks in such areas could cause an explosion or fire resulting in bodily injury or 
even death.

EXPLOSIVE ATMOSPHERES

When in any area with a potentially explosive atmosphere or where flammable materials exist, 
the product should be turned off and the user should obey all signs and instructions. Sparks 
in such areas could cause an explosion or fire resulting in bodily injury or even death. Users 
are advised not to use the equipment at refueling points such as service or gas stations, and 
are reminded of the need to observe restrictions on the use of radio equipment in fuel depots, 
chemical plants, or where blasting operations are in progress. Areas with a potentially explosive 
atmosphere are often, but not always, clearly marked. These include fueling areas, below 
deck on boats, fuel or chemical transfer or storage facilities, and areas where the air contains 
chemicals or particles, such as grain, dust, or metal powders.

ROAD SAFETY

In some states or local jurisdictions, vehicle drivers in motion are not permitted to use 
telephony services with handheld devices, except in the case of emergency. In some countries 
outside the US, using hands-free devices as an alternative is allowed.

SAFETY PRECAUTIONS FOR RF EXPOSURE

•  Avoid using your device near metal structures (for example, the steel frame of a 

building).

•  Avoid using your device near strong electromagnetic sources, such as microwave ovens, 

sound speakers, TV and radio.

•  Use only original manufacturer-approved accessories, or accessories that do not contain 

any metal.

•  Use of non-original manufacturer-approved accessories may violate your local RF 

exposure guidelines and should be avoided.

INTERFERENCE WITH MEDICAL EQUIPMENT

This product may cause medical equipment to malfunction. The use of this device is forbidden 
in most hospitals and medical clinics.

If you use any other personal medical device, consult the manufacturer of your device to 
determine if it is adequately shielded from external RF energy. Your physician may be able to 
assist you in obtaining this information.

Turn the phone OFF in health care facilities when any regulations posted in these areas instruct 
you to do so. Hospitals or health care facilities may be using equipment that could be sensitive 
to external RF energy.

  7

8 

HEARING AIDS

Some digital wireless phones may interfere with some hearing aids. In the event of such 
interference, you may want to consult your service provider, or call the customer service line to 
discuss alternatives.

NONIONIZING RADIATION

Your device has an internal antenna. This product should be operated in its normal-use position 
to ensure the radiative performance and safety of the interference. As with other mobile radio 
transmitting equipment, users are advised that for satisfactory operation of the equipment and 
for the safety of personnel, it is recommended that no part of the human body be allowed to 
come too close to the antenna during operation of the equipment.

Use only the supplied integral antenna. Use of unauthorized or modified antennas may impair 
call quality and damage the phone, causing loss of performance and SAR levels exceeding the 
recommended limits as well as result in non-compliance with local regulatory requirements in 
your country.

General Precautions

• Heed service markings 

Except as explained elsewhere in the Operating or Service documentation, do not 
service any product yourself. Any necessary services on components inside these 
compartments should be done by an authorized service technician or provider.

• Damage requiring service 

Unplug the product from any electrical power source and refer servicing to an 
authorized service technician or provider under the following conditions:

• Liquid has been spilled or an object has fallen into the product.

• The product has been exposed to rain or water.

The LDI (Liquid Damage Indicator) is a 
circular label that changes color, from 
white to red, when the phone’s sensitive 
area (e.g. battery contacts) is exposed to 
water.

• The product has been dropped or damaged.

• There are noticeable signs of overheating.

• The product does not operate normally when you follow the operating instructions.

• Avoid hot areas 

The product should be placed away from heat sources such as radiators, heat registers, 
stoves, or other products (including, but limited to, ampliers) that produce heat.

• Avoid wet areas 

Never use the product in a wet location.

  9

LDI 

10 

• Avoid using your device after a dramatic change in temperature 

When you move your device between environments with very dierent temperature 
and/or humidity ranges, condensation may form on or within the device. To avoid 
damaging the device, allow sucient time for the moisture to evaporate before using 
the device.

NOTE:  When taking the device from low-temperature conditions into a warmer 

environment or from high-temperature conditions into a cooler environment, 
allow the device to acclimate to room temperature before turning on the power.

•  Avoid pushing objects into product 

Never push objects of any kind into cabinet slots or other openings in the product. 
Slots and openings are provided for ventilation. These openings must not be blocked or 
covered.

• Mounting Accessories 

Do not use the product on an unstable table, cart, stand, tripod, or bracket. Any 
mounting of the product should follow the manufacturer’s instructions, and should use a 
mounting accessory recommended by the manufacturer.

• Avoid unstable mounting 

Do not mount or place the product on an unstable base. 

• Use product with approved equipment 

This product should be used only with personal computers and/or options identied as 
suitable for use with your equipment.

• Adjust the volume 

Turn down the volume before using headphones or other audio devices.

• Cleaning 

Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or 
aerosol cleaners. Use a damp cloth for cleaning, but NEVER use water to clean the LCD 
screen.

Contents

Welcome to T-Mobile® ..................................................................... 21

Introduction ...................................................................................................................22

T-Mobile Services and Applications ......................................................................23

Voice/Phone ...............................................................................................23

Voicemail .....................................................................................................24

E-mail ............................................................................................................24

Messaging services ..................................................................................

T-Mobile myFaves

T-Mobile HotSpot .....................................................................................26

Mobile Backup ...........................................................................................

International Service ...............................................................................

Activating Service ........................................................................................................

® ..................................................................................25

Chapter 1 Getting Started ............................................................. 29

1.1  Getting to Know Your Phone and Its Accessories ....................................30

1.2  Inserting the SIM Card .......................................................................................

1.3  Installing a microSD Card

1.4  Charging the Battery ..........................................................................................38

1.5  Turning On the Phone ........................................................................................

1.6  Using the Headset / Charging Cable ............................................................

1.7  The Home Screen .................................................................................................41

Shortcut Bar ...............................................................................................

1.8  Programs On Your Phone ..................................................................................46

1.9  Using the Start Menu .........................................................................................

..................................................................................37

24

26
26
27

35

39
40

42

51

  11

12 

1.10  Using the Quick List ..........................................................................................51

1.11  Entering Information .......................................................................................52

Input modes ...............................................................................................

The 20-key QWERTY keyboard ............................................................

Multipress mode .......................................................................................54

T9 mode  ......................................................................................................

Numeric mode ..........................................................................................

1.12  Battery Information ..........................................................................................

1.13  Shortcut Key ........................................................................................................58

1.14  Status Indicators ................................................................................................59

Chapter 2 Using Phone Features ................................................... 61

2.1  Using the Phone ...................................................................................................62

The Phone screen .....................................................................................

Set ring tones .............................................................................................

2.2  Making a Call .........................................................................................................

Make a call from the Home screen.....................................................63

Make a call from Contacts .....................................................................64

Make a call from Call History ................................................................

Make a call from Speed Dial .................................................................65

Make a call from SIM Manager ............................................................

2.3  Receiving a Call .....................................................................................................

2.4  In-Call Options ......................................................................................................67

2.5  Additional Dialing Information .......................................................................

Make an emergency call ........................................................................

Make an international call .....................................................................

Insert a pause or long pause in a dialing sequence ....................

52
53

54
56
57

62
62
63

64

65
66

69
69
69
69

Chapter 3 Synchronizing Information with Your Computer ....... 71

3.1  About Synchronization ......................................................................................72

Ways to synchronize ................................................................................

3.2  Setting Up

3.3  Setting Up ActiveSync® on Windows XP .....................................................

3.4  Synchronizing With Your Computer

3.5  Synchronizing via Bluetooth ...........................................................................

3.6  Synchronizing Music and Video .....................................................................

 Windows Mobile® Device Center on Windows Vista .........73

Set up synchronization in Windows Mobile® Device Center ....73

Install ActiveSync® ...................................................................................

Set up synchronization in ActiveSync® ............................................74

..............................................................75

Start and stop synchronization ...........................................................

Change which information is synchronized ...................................

Troubleshoot sync connection problems .......................................76

72

74
74

75
76

77
78

Chapter 4 Managing your Phone .................................................. 79

4.1  Personalizing Your Phone .................................................................................80

Set up the Home screen  .......................................................................

Set date, time, and other regional options .....................................

Choose how to be notified about events or actions ...................81

Set personal information .......................................................................

Set performance and maintenance options ..................................

4.2  Adding and Removing Programs

4.3  Using Task Manager and Managing Memory ............................................85

4.4  Managing and Backing Up Files .....................................................................

Copy files to a PC using Windows Mobile® Device Center or 

ActiveSync® ................................................................................................86

...................................................................85

80
81

83
83

86

  13

14 

Use File Explorer .......................................................................................87

4.5  Protecting Your Phone .......................................................................................88

4.6  Restarting Your Phone .......................................................................................

4.7  Resetting Your Phone .........................................................................................

Chapter 5 Organizing Phone Information .................................... 93

5.1  Contacts  .................................................................................................................94

Create a contact on your phone .........................................................

Edit and call a contact ............................................................................

Find a contact ............................................................................................95

Share contact information ....................................................................

5.2  SIM Manager

5.3  T-Mobile myFaves® ..............................................................................................99

5.4  Calendar ..................................................................................................................105

5.5  Tasks ..........................................................................................................................108

5.6  Mobile Backup ......................................................................................................109

5.7  Voice Recorder ......................................................................................................110

..........................................................................................................97

T-Mobile myFaves on the Home screen ...........................................

Add myFaves contacts ............................................................................

Rotate and crop a photo  .......................................................................

Call a myFaves contact ...........................................................................102

myFaves settings ......................................................................................

Edit a myFaves contact ...........................................................................

Create a personal appointment ..........................................................

View your appointments .......................................................................

Send appointments .................................................................................107

92
92

94
95

96

99
100
101

103
104

105
106

Chapter 6 Exchanging Messages................................................... 111

6.1  Messaging ..............................................................................................................112

6.2  Text 

6.3  Picture Messages .................................................................................................117

6.4  Audio Postcards ....................................................................................................121

6.5  Use Instant Messaging .......................................................................................122

6.6  Set Up E-Mail .........................................................................................................127

6.7  Use 

6.8  Use Keyboard 

Messages .......................................................................................................113

Compose and send text messages ....................................................

Manage text messages ..........................................................................114

Receive text messages ...........................................................................

Copy and paste text ................................................................................

Create and send Picture Messages ....................................................

View, reply to and block Picture Messages .....................................

AIM® ..............................................................................................................122

ICQ® ...............................................................................................................124

Yahoo!® .........................................................................................................125

Windows Live™ Messenger ...................................................................126

E-mail ...............................................................................................................129

Create and reply to e-mails ...................................................................129

Filter the Inbox message list .................................................................13

Send and download e-mails ................................................................13

Customize e-mail settings .....................................................................133

Shortcuts ....................................................................................135

113

116
116

117
119

Chapter 7 Working with Company E-mails and Meeting

Appointments ............................................................... 137

7.1  Synchronizing Your Phone with the Exchange Server ...........................138

  15

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16 

Set up an Exchange Server connection from your phone ........138

Set up an Exchange Server connection from your PC ................140

Start synchronization ..............................................................................

7.2  Working with Company E-mails .....................................................................

Automatic synchronization through Direct Push .........................145

Scheduled synchronization ..................................................................

Instant download through Fetch Mail ..............................................

Search for e-mails on the Exchange Server ....................................

Flag your messages .................................................................................149

Out-of-office auto-reply .........................................................................

View a document linked to an e-mail message ............................

7.3  Managing Meeting Requests ..........................................................................151

7.4  Finding Contacts in the Company Directory .............................................153

7.5  E-mail Security ......................................................................................................155

Encrypt and sign messages ..................................................................155

Set permissions on an e-mail message ............................................

Chapter 8 Getting Connected ........................................................ 159

8.1  Comm Manager ...................................................................................................160

8.2  Ways of Connecting to the Internet ..............................................................161

Wi-Fi  .........................................................................................................................161

8.3 

Connect to T-Mobile HotSpot ..............................................................

About UMA .................................................................................................165

8.4  GPRS/EDGE  ...........................................................................................................172

8.5  Dial-up and Others ..............................................................................................173

8.6  Internet Explorer® Mobile .................................................................................175

Browse the Web ........................................................................................

144
145

147
147
148

150
150

158

161

175

8.7  Using Your Phone as a Modem (Internet Sharing) ...................................177

8.8  Bluetooth ................................................................................................................179

Bluetooth modes ......................................................................................

Bluetooth partnerships ..........................................................................

179

180

Connect a Bluetooth hands-free or stereo headset.....................182

Beam information using Bluetooth ...................................................

8.9  Windows Live
Set up Windows Live

TM ..............................................................................................................................................................................185

TM ..................................................................................................................................185

183

The Windows LiveTM interface ..............................................................187

8.10  Windows Live™ Messenger ............................................................................188

Launch the messenger and sign in ....................................................

188

Add Windows LiveTM contacts ..............................................................189

Send instant messages ...........................................................................

Personalize the messenger ...................................................................

190

191

8.11  Windows LiveTM Search ....................................................................................192

Chapter 9 Experiencing Multimedia ............................................. 193

9.1  Camera ....................................................................................................................194

Take a photo or capture a video clip .................................................

Capture modes ..........................................................................................194

Camera mode icons and indicators ...................................................

Quick Settings Menu ...............................................................................

Use zooming ..............................................................................................198

Quick Send ..................................................................................................

The Review screen ...................................................................................20

Camera Capture and Advanced Settings ........................................20

  Photos & Video Album .......................................................................................202

9.2

194

196
197

198

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9.3  Windows Media® Player Mobile ......................................................................204

About the controls ...................................................................................204

About the screens and 
About licenses and protected

Synchronize video and audio files .....................................................206

Play media

Playlists ........................................................................................................210

Troubleshooting .......................................................................................211

9.4  Java Applications .................................................................................................212

Install and run MIDlets/MIDlet suite ..................................................21

Manage MIDlets  .......................................................................................21

...................................................................................................210

menus.............................................................205

files ....................................................206

Chapter 10 Using Other Applications ........................................... 215

10.1  Microsoft® Office Mobile ................................................................................216

10.2  Microsoft® Office Word 

View documents .......................................................................................21

Edit and send documents .....................................................................217

10.3  Microsoft® Office Excel® 

View worksheets .......................................................................................21

Edit and send worksheets .....................................................................220

10.4  Microsoft® Office PowerPoint® Mobile ......................................................222

10.5  Microsoft® Office OneNote® Mobile ...........................................................

10.6  Adobe® Reader® LE ...........................................................................................225

10.7  Speed Dial ............................................................................................................225

10.8  Voice Command

Mobile .....................................................................216

Mobile ...................................................................218

.................................................................................................227

2
4

6

8

224

Appendix .......................................................................................... 231

A.1  Specifications ........................................................................................................232

A.2  Regulatory Notices .............................................................................................

235

Index ................................................................................................. 243

  19

20 

Welcome to T-Mobile®

Introduction

T-Mobile Services and Applications

Activating Service

22  Welcome to T-Mobile

Introduction

This User Manual provides you with detailed instructions on using your T-Mobile 
ShadowTM and services.

You will also find information from the following sources:

T-Mobile Customer Care

The T-Mobile Customer Care team offers responsive, knowledgeable customer 
support 24 hours a day, seven days a week. In addition, you can always access free 
online help for your device at support.t-mobile.com, and for your account at my.t-

mobile.com.

•  General Questions

Our Customer Care team can assist in many things including service 
activation, billing, GSM/GPRS coverage information, voicemail, and feature 
additions. Just dial 1-800-937-8997 or 611 on your device.

Windows Mobile® Web site

(http://www.microsoft.com/windowsmobile)

Welcome to T-Mobile  23

T-Mobile Services and Applications

With your new T-Mobile Shadow and T-Mobile’s service package, you get the 
freedom of excellent voice and broadband connectivity in many locations 
nationwide.

Important  By using T-Mobile services, you acknowledge that you have read, understood 

When you activate service with T-Mobile, the following features and services are 
available to you:

Voice/Phone

• Local calling and nationwide long distance calling

• International calling *

• Caller ID

• Call waiting and call hold **

• Conference calling **

• Call forwarding **

* Note  Log on to my.t-mobile.com to set up international calling.  

** Notes  • Airtime rates apply for all completed calls. Calls that are forwarded to numbers 

• Calls made in any T-Mobile coverage area, including 911 calls, may not always be 

• You can use your device to access 911 Emergency Service while you are on a call. 

and agreed to be bound by each of the terms and conditions of the Service 
Agreement.

See www.t-mobile.com/international/ for rate and other information on 
international services.

outside the local calling area are charged long distance rates. These features may 
include charges for multiple calls.

completed due to factors such as weather conditions, terrain, foliage, building 
structures, and equipment limitations.

You can access 911 even if you DO NOT have a SIM card in the device. All 911 calls 
are FREE.

24  Welcome to T-Mobile

Voicemail

Your T-Mobile Shadow has been programmed to forward calls when your line is 
busy or when you are not available. T-Mobile’s voicemail system offers your caller 
the option to record a voice message that you can play back at your convenience or 
to send a numeric page to your device.

Note  Airtime charges apply to receipt and retrieval of voicemail messages.

E-mail

Set Up E-mail (   ) provides you unlimited access to your work and personal 
e-mail. Instantly access your e-mail from AOL® AIM®, Yahoo!® , Microsoft® Exchange 
and many more, including any POP3 or IMAP4 e-mail server.

For more information about setting up and using e-mail, see Chapter 6 and 7.

Messaging services

Text Messaging (SMS)

Text messaging allows you to send, receive, and reply to short text messages using 
your device. Messages may be sent to and from mobile devices that support text 
messaging. You may be charged for using text messaging depending on your rate 
plan. Visit www.t-mobile.com or a T-Mobile store for domestic and international 
text messaging rates.

For more information about sending text messages, see Chapter 6.

Picture Messaging

Picture Messaging allows you to send and receive picture messages. You can 
take pictures and videos using the device’s integrated camera and send them to 
family and friends. You may be charged for using Picture Messaging depending 
on your rate plan. Visit www.t-mobile.com or a T-Mobile store for domestic and 
international Picture Messaging rates, and information on phones and participating 
services capable of receiving Picture Messages.

For more information about sending Picture Messages, see Chapter 6.

Welcome to T-Mobile  25

Instant Messaging (IM)

Your device comes with instant messaging (IM) applications pre-installed for your 
convenience. Your normal screen name and password work just as they would on 
any computer connected to the Internet. You may be charged for using instant 
messaging depending on your rate plan.  
Visit www.t-mobile.com or a T-Mobile store for domestic and international instant 
messaging rates.

For more information about using Instant Messaging, see Chapter 6.

T-Mobile myFaves®

T-Mobile myFaves helps you stay connected to the people who matter most in 
your life. Simply choose any five U.S. phone numbers* you call most often, on any 
network, and have them displayed on your phone’s main screen. To subscribe, go to

www.t-mobile.com.

When you subscribe to the service, you can take advantage of the following:

•  Unlimited nationwide calling to any ve numbers, on any network (even 

landlines)

•  One-touch calling, text messaging**, and photo sharing**

•  No domestic roaming or domestic long-distance charges

•  Personalize contacts with favorite pictures** or downloadable icons**

*  Excluding 411, voicemail, toll-free, 900, calling card, customers’ own numbers, numbers 

accessing 500 or more lines, conference bridges, and chat lines – other restrictions may 
apply.

**  Separate purchase/download charges may apply. Separate charges apply to send/receive 

domestic/international text and picture messages.

For more information, see “T-Mobile myFaves®” in Chapter 5.  
You can also visit www.t-mobile.com for the latest information.

26  Welcome to T-Mobile

T-Mobile HotSpot

T-Mobile HotSpot gives you wireless access to the Internet over the T-Mobile 
Wi-Fi network in locations across the U.S., such as airports, hotels, airline clubs, 
coffeehouses, bookstores, universities, and more. To access T-Mobile HotSpot 
for data services including email and web browsing, you must add a data plan 
to your account. A T-Mobile HotSpot plan is not needed for Wi-Fi calling. Inform 
your T-Mobile Activations representative that you want to add a data plan when 
activating your T-Mobile service. Visit www.t-mobile.com or a T-Mobile store for 
plan information.

For more information about T-Mobile HotSpot, see “Connect to T-Mobile HotSpot” 
in Chapter 8.

Mobile Backup

This is a free service that lets you view, back up, and manage your contact, tasks, 
and calendar items on www.t-mobile.com. See Chapter 5 for details.

International Service

You can access the Internet and make calls using your device while abroad. To take 
advantage of this service, visit my.t-mobile.com or contact Customer Care at 1-
800-937-8997 to activate international calling features. Inform the representative 
that you want to use T-Mobile service (voice and data) internationally. The 
representative will add the service to your account at no charge. For more 
information on international service, visit www.t-mobile.com/international/.

Note  Additional fees may apply. Countries that support international wireless Internet 

roaming may not be the same as countries that support international voice roaming.

Please refer to 
Internet service.

www.t-mobile.com/international/ for information on world-class 

Welcome to T-Mobile  27

Activating Service

If your service has not been activated, then follow the steps in this section to 
activate. The  
T-Mobile Activations representative will set up your service and assign your 
mobile number. It takes about 20 minutes to activate voice service and may take 
up to 24 hours to activate data service. Business and government accounts may 
take additional time to activate voice and data service. By activating service, you 
acknowledge that you have read and agreed to the Terms and Conditions of the 
Service Agreement.

1. Have your service agreement and the following information ready for your 

Activations representative:

•  Name, home address, home phone, preferred billing address

Note  For business and government accounts, your Activations representative will 

also require your physical address, company name or government agency 
name, and the tax ID.

•  Social Security number, current driver’s license number, and date of birth 

for credit-check purposes

•  Model number of your device (T-Mobile Shadow)

•  SIM serial number (on the back of the SIM card)

•  IMEI number (on the label under the battery)

•  Agent code (on your service agreement)

•  Your choice of T-Mobile rate plans and services

2. Call Customer Care at 1-800-937-8997 from a landline phone.

28  Welcome to T-Mobile

Chapter 1

Getting Started

1.1 Getting to Know Your Phone and Its Accessories

1.2 Inserting the SIM Card

1.3 Installing a microSD Card

1.4 Charging the Battery

1.5 Turning On the Phone

1.6 Using the Headset / Charging Cable

1.7 The Home Screen

1.8 Programs On Your Phone

1.9 Using the Start Menu

1.10 Using the Quick List

1.11 Entering Information

1.12 Battery Information

1.13 Shortcut Key

1.14 Status Indicators

30  Getting Started

1.1 Getting to Know Your Phone and Its Accessories

14

1

2

3

4
5

6

7

8

9

13

12

11

10