HTC PRODIGY Service manual

Service Manual

PDA Phone Product

PRODIGY

HTC Proprietary

Confidential T reatment Requested

Rev . A

Nov 16, 2005

HTC Corp.

Engineering Mobility

HTC confidential

TITLE: Service Manual for PRODIGY

REV.

NO.

XA

A

DATE CONTENTS DEP. REVISED

GSD

Aug 13, 2005

Nov 16, 2005

First release

Formal release for MP

stage

Technical

Support

GSD

Technical

Support

Johnson Yang

APP´D

STGE.PER.

Henry_Lai

HTC confidential

Table of contents

1. INTRODUCTION ·······································································································5

2. PRODUCT SPECIFICATIONS ·····················································································5

2.1 PRODUCT CONFIGURATION···············································································5

2.2 SPECIFICATIONS OF PRODIGY···········································································6

3. LABELING·············································································································10

3.1 MAIN UNIT REGULATORY LABEL·······································································10

3.2 SERIAL NUMBER DESCRIPTION ········································································10

4. SERVICING TOOLS ································································································11

5. ASSEMBLING AND DISASSEMBLING ········································································12

5.1 DISASSEMBLING·····························································································12

5.2 ASSEMBLING··································································································26

5.3 NOTIFICATION ONCE PERFORMING GOLDEN CAP REPLACEMENT························37

5.4 NOTIFICATION ONCE PERFORMING M/B REPLACEMENT·····································38

5.5 NOTIFICATION ONCE PERFORMING LCM REPLACEMENT····································39

5.6 NOTIFICATION ONCE PERFORMING RIGID-FLEX BD REPLACEMENT·····················40

5.7 NOTIFICATION ONCE PERFORMING LCM HOUSING OR KEYPAD BEZEL REPLACEMENT········· 41

6. EQUIPMENT OF PROBLEM DIAGNOSTICS ································································43

6.1 LIST OF TEST JIGS··························································································43

6.2 H/W REQUIREMENT FOR PC···········································································43

6.3 SOFTWARE REQUIREMENT ·············································································43

7. DIAGNOSTIC PROGRAMS······················································································44

7.1 LIST OF TEST ITEMS ······················································································44

7.2 TEST ITEMS OPERATION·················································································45

7.3 HOW TO EXECUTE DIAG TEST PROGRAM·························································45

8. BATTERY TEST/JUDGEMENT PROCEDURE ······························································46

8.1 CERTIFICATION FLOW ·····················································································46

8.2 CURRENT CONSUMPTION MEASUREMENT·························································47

8.3 WHOLE UNIT CHARGE AND DISCHARGE TEST····················································50

8.4 BATTERY PERFORMANCE ON UNIT WITH RUN DOWN PROGRAM ························51

9. LCM INSPECTION CRITERIA ··················································································55

10.RF TEST·············································································································57

10.1 GSM FUNCTION TEST···················································································57

10.2 H/W REQUIREMENT ·····················································································57

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10.3 TEST CONNECTION························································································57

10.4 RF ANTENNA TEST SPEC. ············································································58

10.5 BLUETOOTH FUNCTION TEST ········································································62

10.6 WLAN FUNCTION TEST················································································66

11. FIRMWARE OF OS/ RADIO UPGRADE····································································68

11.1 RUU·········································································································68

11.2 UPLOAD FIRMWARE CODE FROM MASTER UNIT TO MINI-SD CARD ·················74

11.3 USE PRE-LOADED MINI-SD CARD TO RE-FLASH UNIT ··································79

12.TROUBLE SHOOTING AND REPAIR·········································································80 13 SPARE PART LIST·································································································85

13.1 UNIT SPARE PART LIST····················································································85

13.2 BOARD LEVEL SPARE PART LIST ······································································87

14. APPENDIX···········································································································88 A. CUSTOMER, RETAILER MISJUDGMENT·······························································88 B. HOW TO PERFORM WARM -RESET AND HARD-RESET ·········································90 C. REMOVE MAIN BATTERY BEFORE TURN OFF UNIT···············································90 D. RE-FLASH AGAIN ONCE FAILED DURING RE-FLASH PROCESS·······························90 E. IF UNIT HANG ON 100% WHILE USING RUU RE-FLASH········································91 F. IF THE SCREEN IS FROZEN AFTER RE-FLASH ·····················································91 G. IF UNIT CAN NOT TURN ON ················································································91 H. COMPONENT COMPATIBLE REQUEST·································································91 I. DIAGNOSTIC CARD VS. UNIT’S SPL VERSION ·····················································92

HTC confidential

NT.O

1. Introduction

This manual provides the technical information to support service activities of PDA phone (Prodigy). This document contains highly confidential information, any or all of this document should not be revealed to any third party.

2. Product Specifications

2.1 Product Configuration

Standard Package

ITEM CONTAINS

1 Main Unit 2 Stylus 3 AC Adapter w/ mini –USB plug 4 Stereo wired headset with microphone 5 Carrying Case 6 Car Kit 7 User’s Manual, Quick start guide, Sync., S/W (CD) 8 Battery 9 Travel charger 10 User’s Manual

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2.2 Specifications of Prodigy

Item Specification Soldering status z Meet Lead-free requirement Platform z Microsoft Windows Pocket PC phone edition

Outside Dimensions z 58mm(W) x 109mm(H) x 23.7mm (T) Weight z Less than 160 g (Main unit with battery pack) Battery z Removable rechargeable Lithium Polymer battery

z PDA form factor integrated quad-band GSM/EDGE,

Bluetooth, WiFi, 1.3/2 mega-pixel camera, and sliding QWERTY keyboard

z 1250 mAH z Battery Life:

* WMA: 12 hours

* WMV: 8 hours

z Talk time: 3.5 ~ 5 hrs z Standby Time: 150 ~ 200 hrs

AC Adapter z AC input 100 ~ 240 Vac, 50/60 HZ

z DC output : 5V / 1A (typical)

GPRS/GSM (Tri-band) module

z Quad-Band ( 850/900/1800/1900)MHz z Internal Antenna z Audio codec: AMR, EFR, FR, HR z Supplement services

* Call holding/waiting/ forwarding * CLI (Call line Identity) * Display own number * Network selection * Cell broadcast * Multi-party conference call * Spool Icon * Network lock

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EDGE functionality z EGPRS Class B,

z Multi-slot Class 10 z PBCCH z Incremental Redundancy

SIM z 1.8V/3V SIM Operation

z SIM Application Tool Kit release 98 class 3 z Over the Air (OTA) programming z FDN/AND/SDN z Security PIN 1&2 control

Memory

z ROM: 128MB (for program and users’ storage) z RAM: 64 MB DDR SDRAM

Processor/Chipset z TI OMAP 850 LCD Module z 64K-color TFT Transflective LCD with white LED back

light

z 2.8” 240 x 320 dots resolution z Sensitive Touch Screen

Interface

z One Infrared port IrDA SIR z 1.8V/3V SIM card z Mini-SD card slot (top) z 2.5ψ stereo audio jack z External antenna connector

Stylus z Lock type mechanism Keyboard/Button/Switch z Five way navigation button

z Power button z Volume control button (up & down) z 2 phone button, Send (Yes) & End (No) z 2 AP buttons ( message-left, IE-right) z 2 soft keys z Camera shutter button z Voice command/Voice recorder button z Reset Switch z RF button z Sliding QWERTY keyboard with 39 keys + 2 soft keys

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Notification z One Bi-color LED for GSM standby, GSM message,

GSM network status, notification, and charging status.

z Two respective (blue and green) LEDs for for

Bluetooth/ WiFi notification.

z Notification by sound, Message, Vibration on the

display.

CMOS Camera Main Camera (manufacture option)

z CMOS 1.3 mega Pixel with fixed lens z Or CMOS 2.1 mega Pixel with macro lens z Video/flash light z Preview Mirror

Audio z Build-in Microphone

z Receiver z Dual speaker on both sides z Loud speaker for Hands-free supported z Full duplex z WAV/WMA/AMR/AAC/MP3 codec. z 16 bits with 8KHz,11 KHz, 22KHz,44.1 KHz,

sampling rate

Bluetooth z Compliant with V1.2

z Class 2 transmit power z Supported profiles:

¾ Generic Access profile ¾ Serial Port profile ¾ Headset profile ¾ Object Push profile ¾ DUN profile ¾ Heads-free profile ¾ Generic Object Exchange profile ¾ HID profile

z Co-exist with WiFi

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WiFi z IEEE 802.11b/g compliant

z Internal WLAN Antenna z 11, 5.5, 2 and 1 Mbps per channel, auto fallback for

extended range

z ELP mode z Support 802.11i&AES z Security

* WPA authentication

z QoS

* 802.11 WME QoS * 802.11e is preferred *Fast AP to AP handover

Regulatory z PTCRB

z R&TTE: EMC/EMI, CEM, Safety z FCC z WiFi Certification z Bluetooth Certifiaction z Microsoft Windows Mobile version 5.0 logo

Accessories z Carrying Case

z AC adapter with mini-USB plug z Sync. Cable (mini-USB) z Battery (rechargeable and replaceable) z Car adapter z Stylus z Car Kit w/car stereo mute function z Stereo-wired headset with microphone z Mono bluetooth headset with microphone z Keyboard z Cradle (optional) z User manual, quick start guide, Sync. S/W (CD) z Travel charger

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3. Labeling

3.1 Main unit Regulatory label (Stick on the keypad housing of main unit)

Here is an example only. Actually printing format is depended on customer’s request. Repair center need to re-print new regulatory label once replacing M/B for new IMEI, As to printing format, please refer to returned unit from end user.

Label Characteristic: Material: polyester Color: pantone 422c Ink: pantone 425c

3.2 Serial number description

For S/N: SSYWWPPZZZZZ SS: SITE CODE --> HT or TW Y: Year Last Digital of the Year. WW: Week Code : 01 ~ 54 PP: Product Code : By HTC define ZZZZZ: Serial Number (00001 ~ 99999) Use Base 10

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4. Servicing Tools

This chapter provides information for the servicing tools for Prodigy.

Repair Level Definition

Unit L0 Accessory test and unit swap L1 Unit Test and ROM Re-flash L2 Refurbishment and Module Swap +L1 L2.5 M/B Repair(connecter, button, MIC…) +L2

List of Servicing Tools

level No. Item Use for Remark

L 1

1 Mini USB DATA interface

Cable

Check for mini USB

communication; RUU re-flash 2 Earphone Headset For Audio test. 3 AC Adapter Transfer AC to DC for Unit 4 WLAN AP For WiFi test 5 Mini Memory Card with Diag.

For unit Diag. test HTC design

test program (need be encoded by HTC)

6 128MB mini SD memory card

( must be encoded by HTC)

7 Unit current consumption test

fixture 8 Power supply 9 Current Meter

For unit Re-flash ROM code transfer to mini SD card

Measure Unit current consumption

HTC design

10 Mobile tester For RF test 11 Special Made Plastic Stick Assembly & Disassembling HTC special

L 2

12 Hand tools Assembly & Disassembling 13 Label printer Print agency label if replacing

tools

M/B 14 Lead-free Soldering station Board level repair L 2.5 15 Air heater Board level repair

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5. Disassembling and Assembling

5.1 Disassembling

Tools needed of Assembling and Disassembling Prodigy From left to right in the picture

1. Lens Cleaning Tissue.

2. Philip Screw Driver #0.

3. Torex Screw Driver T5X40

4. Special Made Plastic Stick.

5. Tweezers.

Remove the Stylus, mini-SD Card slot Filler, and protection rubber of antenna connector.

Next, Remove the battery cover by releasing lock switch

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Remove battery cover

Warning: To reduce risk of fire or

burns, do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace only with specified batteries. Recycle or dispose of used batteries properly

Remove main battery from unit

Use the plastic stick to Insert and gently twist into the gap between keypad housing and antenna cover.

Unlock the inside hook

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There are 2 hook on the top side of Antenna cover, Use 2 thumbs to push the bottom of antenna cover

Take care of disassembling Antenna cover during the process, it is easy to damage the hook of Antenna cover

Antenna cover is removed

Release 4 screws from keypad housing

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To insert plastic stick into the gap of top of keypad housing

Unlock hook

There are 3 hooks at right side

Another 3 hooks at left side

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Disassembly keypad housing

The keypad housing is removed

There are 2 parts on the keypad housing,

1. Flash light

2. Vibrator

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Use Plastic stick to unlock hooks of flash light module

Use tweezes to remove Vibrator

Flash-light module and Vibrator are removed

3 4

Following need to be removed

1. Camera

2. Speaker

1

3. Speaker

4. Keyboard FPC cable

2

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Remove Camera

Remove speakers

Both side speakers are removed

Disconnect keyboard FPC cable

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Shift the Keypad bezel as left picture

Take care the record button while disassembly main board

Use plastic stick to raise main board

The main board is connected with Rigid-Flex Board

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Disconnect the FPC cable

The main board is released

Shift the keypad bezel back

Disassembly 4 screws on both sides.

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Disassembly keypad bezel of keyboard

Remove 8 screws

Disassembly keyboard

Keyboard and keypad are moved

Caution: Don’t need to separate FPC keyboard and metal plate

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Remove 4 screws

Use plastic stick to unlock the hook

There are 6 hooks at both side, and 2 hooks at top and bottom side

Unlock another side

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Let FPC cable through the space of Housing case, Separate LCM housing and LCM Bezel

Remove protect tape of LCM connector from the Rigid-Flex Board

Remove 2 screws of top side from Rigid-flex board

Remove 2 screws of bottom side from Rigid-flex board

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Disconnect LCM FPC cable

Disassembly Rigid-Flex Board

Disassembly LCM from LCM Bezel

Disassembly Receiver

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Disassembly AP keypad and Navigation keypad

Disassembly process is done

The Unit Disassembly is done

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5.2 Assembling Make sure sponges and Mylar, Gasket,… are stuck in the main board

1. 76H01061-00M * 1

2. 72H01048-00M * 1

3. 72H01049-00M * 1

4. 72H01065-00M * 2

Assembly AP keypad to LCM bezel

Assembly Receiver to LCM Bezel

Assembly Navigation keypad to LCM bezel

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Assembly LCM to LCM Bezel

Top site – Rigid-Flex BD Check and make sure following Gasket have been stick on the Rigid-Flex BD

Gasket * 2; p/n :72H01135-00M

Back site – Rigid-Flex BD

Stick 3 gaskets for Rigid-Flex BD Gasket * 3; p/n :72H01135-00M

Stick anti-short tape * 1 ; p/n: 76H01036-00M

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Install 2 screws to fix top side of Rigid-Flex Board

Torque : 0.6 +- 0.05 kgf-cm

Install 2 screws to fix bottom side of Rigid-Flex Board

Torque : 0.6 +- 0.05 kgf-cm

Connect LCM FPC cable to Rigid-Flex board

Once the Rigid-Flex BD is assembled,

1

Please stick 2 anti-short tapes

1. Anti-short tape for LCM connector * 1

p/n: 76H01036-00M

2. anti-short tape for Navi key * 1

2

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Assembly LCM housing

Use finger and thumb to press the hook

Make sure no gap

Install 4 screws

Torque : 0.8 +- 0.05 kgf-cm

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Shift the slide pillar in the place

Assembly Qwerty keypad to keypad bezel

Assembly FPC keyboard

Install 8 screws to fix keyboard with keypad bezel

Torque : 0.55 +- 0.05 kgf-cm ( low spin power)

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Assembly the Keypad bezel to LCM housing

Install 4 screws on both sides

Torque : 1.0 +- 0.08 kgf-cm

Shift the position as left picture

Assembly Microphone rubber

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Stick a tape to fix microphone rubber

Connect FPC cable

Assembly main board to keypad bezel

Make sure mini-USB connector and Audio jack is in place

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Take card the volume control switch while put the main board into the keypad bezel

2

4

1 3

Following need to be assembly

1. Keyboard FPC cable

2. Camera

3. Speaker

4. Speaker

Stick an tape to fix the Keyboard cable

p/n: 76H01138-00M

Assembly flash-light module to keypad housing

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Assembly Vibrator to keypad housing

Assembly keypad housing

From bottom to top side while assembly

Use finger and thumb to press the hook

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Put strap holder in the position

Install 4 screws

Torque : 1.1 +- 0.05 kgf-cm

Assembly Antenna cover, two hooks must be paired first

Push the Antenna cover from top side

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Use both thumbs to press the Antenna cover

Put the Battery into its place.

Warning: To reduce risk of fire or burns,

do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace only with specified batteries. Recycle or dispose of used batteries properly

Assembly battery cover.

Assembly process is done Now The unit is ready for performing TEST.

The Unit assembly is done and ready for further tests.

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5.3 Notification once performing Golden cap replacement

If you are authorized by HTC for board level component replacement, and if you perform M/B replacement, must take care for following notices:

Caution: Golden cap is easy to be damaged during board level repair, if you need to do board level

repair, please follow the detail instruction as follows

G/C

Fuse

A/J

Please remove the G/C First before replacing following component

No HTC P/N Description Location

1 36H00301-00M Fuse,PTC,1.5A PTC1 2 36H00305-00M Audio Jack ACON1 3 75H00379-00M Mini USB CON7

Criteria of soldering

*.The temperature of Solder Iron must be under

350°c

*.The heating time of Solder Iron must be under 5

seconds

*.Solder iron can not have contact with Golden

capacitor during soldering period, please prevent the solder iron contact to body of Golden capacitor.

Once above indicated conpoment is replaced, please replace a new G/C to main board, NOT ALLOW to re-use the original unsoldered G/C.

M/U

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5.4 Notification once performing M//B replacement

If you are authorized by HTC for board level component replacement, and if you perform M/B replacement, must take care for following notice:

Warranty Seal (Security Label)

Be sure to apply new Warranty seal once the unit has been repaired before sending back to customer.

Stuck position: under Antenna cover as left photo

Liquid Damage label (Water Indicator)

Be sure to apply new once the unit has been repaired before sending back to customer.

Stuck position: under SIM connector as left photo

liquid damage label

In case of MB replacement, since the IMEI has to follow new MB IMEI, repair site is required to re-print Regulatory label to change IMEI no, but Serial no. must remain unchanged.

Label format : according customer request, detail please refer to section 3 - labeling

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5.5 Notification once performing LCM replacement

There are 2 sources of LCM and Rigid-Flex board, the 1st source of LCM must match that of 1st source of Rigid-Flex board. The same rule is applied for 2

nd

source of LCM and Rigid-Flex board as well. Repair

center is requested to check original used component before replacing LCM or Rigid-Flex board,

For example below:

Original used LCM is 1

st

source of 60H00032-00 and verified result is fail, Must be replaced with

same p/n 60H00032-00, The match table is as follows.

80H00418-00 to match with 60H00032-00 only (Samsung LCM) 80H00418-01 to match with 60H00037-00M only (Toppoly LCM)

1st source

2nd source

80H00418-00

(51H10045-00M)

80H00418-01

(51H10045-01M)

Rigid-Flex Board ASSY, for Samsung LCM Rigid-Flex Board ASSY, for Toppoly LCM

Check LCM p/n:

1st source: 60H00032-00, Samsung LCM 2nd source: 60H00037-00M, Toppoly LCM

Check Rigid-Flex Board p/n:

60H00032-00

LCD Module, Samsung LCD Module,

60H00037-00M

Toppoly,

1st source: 80H00418-00 (51H10045-00M)

for Samsung LCM(60H00032-00M)

nd

2

source: 80H00418-01 (51H10045-01M)

for Toppoly LCM(60H00037-00M)

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5.6 Notification once performing Rigid-Flex board replacement

There are some isolation tape are stuck in the rigid-flex board, repair center is requested to follow below process once performing rigid-flex board replacement.

80H00418-00 = 51H10045-00M (Rigid-flex BD) + 72H01135-00M(Gasket* 5) for Samsung LCM 80H00418-01 = 51H10045-01M (Rigid-flex BD)+ 72H01135-00M (Gasket* 5) for Toppoly LCM

Top site – Rigid-Flex BD

Make sure there are 2 gaskets stuck on the Rigid-Flex BD then stick an isolation tape

1. gasket * 2; p/n :72H01135-00M

2. Isolation tape * 1 ; p/n: 76H01036-00M

Back site – Rigid-Flex BD Make sure there are 3 gaskets stuck on the Rigid-Flex BD

Stick 3 gaskets for Rigid-Flex BD

1. gasket * 3; p/n :72H01135-00M

Back site – Rigid-Flex BD

1

Once the Rigid-Flex BD is assembled, Please stick 2 isolation tapes

1. Isolation tape for LCM connector * 1

p/n: 76H01036-00M

2

2. Isolation tape for Navi key * 1

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5.7 Notification once performing LCM housing or Keypad bezel replacement

There are 2 sources of LCM housing and Keypad bezel, the 1st source of LCM housing must match that

st

of 1

source of keypad bezel. The same rule is applied for 2nd source of LCM housing and keypad bezel as well. Repair center is requested to check original used component before replacing LCM housing or Keypad bezel

For example below:

Original used LCM housing is 1 p/n 74H00498-0XM of 1

st

source, The matching table and identify features are as follows

st

source of 74H00498-0XM and verified result is fail, Must replace same

74H00498-0XM to match with 74H00499-0XM only 74H00498-5XM to match with 74H00499-5XM only

st

source (Taiwan Vendor) 2nd source (Chain Vendo r- Nypro)

1

LCM housing

Hook White Black

Marked

1

74H00498-0XM 74H00498-5XM

A 、B、C 1 、 2

st

source (74H00498-0XM) 2

nd

source(74H00498-5XM)

Black hook White hook

Marked : A/B/C

Marked: 1/2

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st

source (Taiwan Vendor) 2nd source (Chain Vendo r- Nypro)

1

Keypad bezel

Marked

74H00499-0XM 74H00499-5XM A 、B、C 1 、 2

st

1

source (74H00499-0XM) 2

Marked: A/B/C

nd

source(74H00499-5XM)

Marked: 1/2

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6. Equipment of Problem Diagnostics

6.1 List of Test Jigs

Item Name Usage Remark USB to Mini USB Cable/Cradle For Sync test ; RUU re-flash ROM image Special Plastic Tool For unit disassembly Hand tools For unit disassembly AC Adapter For battery re charge and power related tests Earphone with Microphone For audio test Mini SD card with diagnostic PC or Notebook Use for Communication/Synchronization test

For Function Program designed by HTC

6.2 Hardware Requirement for PC

z O.S.: Windows 2000 above z CPU: Pentium 166MHz or above z Memory: 64MB~128MB

6.3 Software Requirement

z Microsoft Active Sync version 4.0 above z Diagnostic Program loaded on Mini SD card. ( encoded by HTC)

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7. Diagnostic Program

7.1. List of Test Items

No. Item Description Remark

Function Test

Auto Test All manual test tem for 1 loop SDRAM Test RAM Check Size/Write/Read/Comparison test. Display Test Test the LCD display quality. LED Test Test the message LED. Back Light Test Back light ON with in different brightness level. Timer Check Time setting SD Test SD card Write/Read/Write Protect test. Vibrator Test Key Test Test every most of button. Flash Light Test Flash light at Video and Capture mode Qwerty Test All the key of Qwerty Test Slide Test Check Slide key SPK Play Internal Speaker test. Receiver Play Internal Receiver test. Hst Play External headset Speaker test. Int Rec –Spk out Internal Microphone and internal Speaker test. Int Rec –Rev out Internal Microphone and internal Receiver test. Int Rec –Hst out Internal Microphone and external Speaker test. Hst Rec –Hst out External headset Microphone and external Speaker test. View Checksum Manufacture use only SIM information Manufacture use only ROM to SD Manufacture use only

Run – in Test Device info Clear Talk time

Test the function of the vibrator.

All auto function test for option : 1/2/4/8 hrs Check unit information, For example : Customer’s ID

1. Clear talk time recode in WinCE system information

2. Clean all PIM( personal information manage) storage CAUTION: This item is applied for refurbishment case only. If the unit is repaired and will send back to original

Notice : Refurbish ment only

customer, It is unnecessary to perform clear talk time

Diag to SD

Copy Diag program to another encoded mini SD card

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7.2 Test Items Operation

How to Enter Test Mode

Caution: Diagnostic Card must match with unit’s SPL version, Detail please refer

to last page, section 14, Diagnostic card vs. unit’s SPL version

>Insert mini-SD card (with Diagnostic program pre loaded sent by HTC) into Min- SD slot >Power on the unit. While press and hold the Capture button and Reset the unit with stylus, release Reset button first about 1 second to enter test Mode. You will find the

HTC main page as follows

>Press Action button enter test detail item

7.3 How to execute Diag. test program:

Using navigation button -"Up" or "Down" to select the test items Using navigation button -"Left" or "Right" to change page Press “Action” to execute testing

Caution: Don’t format diagnostic card once you enter Win CE mode

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8. Main battery Test procedure

8.1: Certification flow

Replace M/B

Fail PASS

Unit current

consumption test

Fail

Whole unit

charge test

OK

Whole unit

discharge test ?

OK

Run down test ?

Battery is OKBattery is NG

OK

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8.2 Current consumption measurement

1. Equipment requirement

A. Power Supply (set at 4 V /1A).

B. Micro-Current Meter

(support 0.5mA ~ 1A at least).

B A

2. Fixture requirement

C. Current series jig.( with black and

red cable) D. Cable E. Battery with extension cable

ED C

3. Connect cable (D) to positive polarity of

power supply (A) and current meter (B)

4. Connect cable of fixture( C ) to negative

polarity of power supply (A) and current meter (B)

Note : black cable to power supply (A)

and red cable to current meter (B)

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5. Install battery fixture (E) to unit

6. Ready for testing

(Don’t turn on power at the moment)

7. Turn on power supply ( 4V)

8. Turn on current meter ( 2A)

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9. Press Power button to turn on the

unit

10. In “main page”, Check phone

status, Click “Turn on flight mode”

11. Make sure all the RF function is

closed already

12. Turn off back light, the current will be

showing on current meter, this status is so called “ idle mode” , The criteria is

as follows

<= 108 mA

Unit is still turned on but no back light

13. After idle current checked, press

power button then release soon, the power will be off, this status is so called “ sleep mode”

The criteria is as follows

<= 6 mA

Unit is turn off and no display

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8.3 Whole unit charge and discharge test

1. Whole unit charge test

Plug in AC adapter to unit.

The charge light must be turn on, If it is failed in charge test, replace another good battery for double check.

2. Whole unit discharge test

Unplug AC adapter,

The charge light must be off, but the LCD screen must still on display. If it is failed in discharge test, replace another good battery for double check.

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8.4 Battery Performance on unit with Run Down Program

-> Copy Run Down software “power detect” ; “model.txt” and “ Setbacklight.dll” to SD card

-> Make sure turn off all RF function ( BT/WLAN/GSM) setting already before executing Run down test.

-> Execute power detect

-> Check phone status, Click “Turn on flight mode”

-> Make sure all the RF function is closed already, the icon must be as right photo

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-> Enter to SD card (Setbacklight.dll is a hide file)

-> Execute PowerDetect

-> choose right model : Prodigy

-> Check the backlight status, please click

level 5 again even the default setting is level 5 already. The propose is to confirm back light 100% already

-> Default setting are

Sleep : 1 hour Record : 2 minutes

It means the program will be turn off after

1 hour and detecting battery status by per 2 minutes

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-> After one hour later the program will stop,

open the log file of PowerCap.txt. Please check battery remaining capacity.

Check remaining percentage of battery at time 00:00:XX

The criteria is as follows:

>=65 %

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-The flow chart is as follows.

Charge battery to full

(during 4 hrs, from 0% to 100%)

Execute Rundown test for 1 hour

No

Battery is bad

Replace main battery

Check test result

PowerCap.txt

Capacity >=65%

Yes

Battery is Good

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N

9. LCM Inspection Criteria ( For New LCM only)

Inspection Defects Accept Level

電氣特性

Electrical

Characteristic

Defects

單點 Single

1. 亮點兩個相鄰點

Bright Dots

2 adjacent 三個或三個以上的相鄰點 3 or more adjacent

單點

2. 暗點

Single

Dark Dots

兩個相鄰點 2 adjacent

3. 暗或亮線

Dark or Bright lines

4. 所有可允許的點

All Allowable Dots Defects

紅點+綠點+藍點 ≦ 3 Red+ Green+ Blue ≦ 3

> 5mm.

S

0

總數 ≦ 2

Total Number ≦ 2

> 5mm.

S

0

總數 ≦3

Total Number ≦ 3 S

> 5mm.

5. 螢幕顯示區偏移傾斜

Shift and tilt of screen viewed area

刮傷, 外來物

與上蓋之四周間隙 > 0.2mm

Around gap distance the bezel > 0.2 mm

0.03 < W ≦ 0.1 (mm)

1. 刮傷

或毛屑

L ≦ 5 (mm)

Scratch

Foreign

Scratch,

≦ 2 ,

0.03 < W ≦ 0.1 (mm)

2. 毛屑(線性外來物)

Objects or Lint

未開機狀態

On power off

status

Lint (linear foreign objects)

3. 顆粒

Spots

0.3 < L ≦ 3.0 (mm) ≦ 5 ,S=15mm

0.1 < D ≦ 0.3 (mm) ≦ 4 , S=15mm

0.1 < D ≦ 0.4 (mm)

4. Fish eye on film ≦ 4 ,

牛頓環

(Newton Ring)

Limit Sample,N≦1

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N

半透明物質沾污 (Semitransparent material)

不允許 (Not allowed), N≦0

5. 表面破裂 ot acceptable

Breakage on film surface

6. 全部可允許之不良點數≦10 點

Total acceptable defect quantity ≦ 10

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10. RF Test

10.1 GSM function test

For RF antenna test, you need to set up your mobile tester, Antenna coupler and Shielding box to meet HTC specification and requirement.

10.2 Hardware Requirement:

1. Mobile Tester.

2. Plane Antenna

3. Test Jig.

4. Shielding Box

5. RF golden sample

6. RF cable

10.3 RF test connection (following is a example of HTC RF test solution)

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10.4 RF Antenna specification

Item

Camp @DCS Band

1

BS Originate call

2

Fast Bit Error Rate

3

Fast Bit Error Rate

4

Fast Bit Error Rate

5

6 TX Phase RMS Error 7 TX Phase Peak Error 8 TX Frequency Error 9 TX Phase RMS Error

10 TX Phase Peak Error

11 TX Frequency Error 12 TX Phase RMS Error 13 TX Phase Peak Error

Test Name

Tx level TCH 1st Download cell power Note

0 512 -75

BCH=600

0 512 -75

E-GSM 900 RECEIVER TEST

5 975 -104 5 42 -104 5 124 -104

E-GSM 900 Transmitter TEST

5 975 -104 5 975 -104 5 975 -104 5 42 -104 5 42 -104 5 42 -104 5 124 -104 5 124 -104

14 TX Frequency Error 15 Check TX Power 16 Check TX Power 17 Check TX Power

5 124 -104 5 975 -104 5 42 -104 5 124 -104

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DCS 1800 Receiver Test

1

Fast Bit Error Rate 0 512 -104

2

Fast Bit Error Rate 0 698 -104

3

Fast Bit Error Rate 0 885 -104

DCS 1800 Transmitter Test

4 TX Phase RMS Error 0 512 -104 5 TX Phase Peak Error 0 512 -104 6 TX Frequency Error 0 512 -104 7 TX Phase RMS Error 0 698 -104 8 TX Phase Peak Error 0 698 -104

9 TX Frequency Error 0 698 -104 10 TX Phase RMS Error 0 885 -104 11 TX Phase Peak Error 0 885 -104 12 TX Frequency Error 0 885 -104 13 Check TX Power 0 512 -104 14 Check TX Power 0 698 -104 15 Check TX Power 0 885 -104

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PCS 1900 Receiver Test

1 Fast Bit Error Rate 0 512 -104

2 Fast Bit Error Rate 0 661 -104

3 Fast Bit Error Rate 0 810 -104

PCS 1900 Transmitter Test

4 TX Phase RMS Error 0 512 -104

5 TX Phase Peak Error 0 512 -104

6 TX Frequency Error 0 512 -104

7 TX Phase RMS Error 0 661 -104

8 TX Phase Peak Error 0 661 -104

9 TX Frequency Error 0 660 -104 10 TX Phase RMS Error 0 810 -104 11 TX Phase Peak Error 0 810 -104

12 TX Frequency Error 0 810 -104 13 Check TX Power 0 512 -104 14 Check TX Power 0 661 -104 15 Check TX Power 0 810 -104

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GSM 850 Receiver Test

1 Fast Bit Error Rate 5 128 -104

2 Fast Bit Error Rate 5 189 -104

3 Fast Bit Error Rate 5 251 -104

GSM 850 Transmitter Test

4 TX Phase RMS Error 5 128 -104

5 TX Phase Peak Error 5 128 -104

6 TX Frequency Error 5 128 -104

7 TX Phase RMS Error 5 189 -104

8 TX Phase Peak Error

5 189

-104

9 TX Frequency Error 5 189 -104 10 TX Phase RMS Error 11 TX Phase Peak Error

5

251 -104

5 251

-104 12 TX Frequency Error 5 251 -104 13 Check TX Power 5 128 -104 14 Check TX Power 5 189 -104 15 Check TX Power 5 251 -104

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10.5 Bluetooth Function Test

->Prepare Two units with BT function, One will be the UUT (unit under test) and the other one will be the Host unit (Source unit).

->Named in Owner Information for Both devices

Here is an example: Host device named “ Test_270’” UUT device named “ Test_519”

-> Turn on Bluetooth for both devices

->Choose “Bluetooth Setting” for both devices.

->Enable “Turn on Bluetooth”

->Enable “Make this device discoverable to other devices” for both devices.

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->Tap “ New Partnership…” in Host device

-> In Host device, will find the UUT device (Test_519) and showing in the page

-> In Host device, Tap “ Test_519”

-> Tap “ NEXT”

-> In Host device, Input passkey “ 0000”

-> Tap “NEXT”

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-> In UUT ( TEST_519), The Screen will appear an message

-> Tap “YES”

-> In UUT ( TEST_519), The Screen will appear a request of passkey

-> In UUT ( TEST_519) , Input “0000”

-> Tap “NEXT”

-> In Host device (Test_270), choose a file ( for example: Image_00001, then press and hold the file until appear sub-icon

-> Tap “Beam file”

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-> In Host device, the screen will appear UUT “Test_519”

-> Tap UUT “Test_519”

-> In UUT(Test_519), The screen will appear message:

Do you want to accept “ Image_0001?

-> Tap YES

->In UUT(Test_519), it must successful get a file “ Image_00001” in the folder of My document.

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10.6 WLAN Function Test

->Enable Wireless manager

-> Turn on WLAN

->Choice AP device when multple networks detected.

(Click Wireless manager icon) (Turn on WLAN)

->Check the symbol of connection and power performance indicate to ensure the wireless is turn on as well.

->Tap Start->Internet Explorer.

->Enter web address:

:http://htcscm10.htc.com.tw/SDO/

WLAN.ASP

(Choice AP device) (Check WLAN performance)

(Select Internet Explorer) (Enter web address)

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->Login HTC WLAN testing web page.

->Please tap the indication at center of screen to start download file.

->Tap “Yes” and start to download mp3 file.

->After download finished, please check the playing status in windows media to ensure the function is normal.

(HTC WLAN testing web) (Download file for 1Mbytes)

(File download) (Play in Windows media)

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11. Firmware of OS/ Radio/Application upgrade

11.1 RUU (Rom Upgrade Utility)

OS/GSM/AP upgrade is performed via RUU download from RMAIII or customer web.

Service center is required to make the first master unit via RUU (Rom Upgrade Utility). RUU package is able to download from HTC RMAIII Website

http://htcscm10.htc.com.tw/rmaiii/ or customer website with some easy step.

Make sure your master unit is fully charged before starting download. Based on encoded mechanism for locking of CID and language, service center is able to purchase some 128 MB encoded mini-SD card from HTC for ROM image download purpose.

The following steps will lead you how to build your master unit via :

1. RUU mechanism.

2. New sample unit Also the procedure is able to create mini-SD card for re-flash purpose, then for each repair unit, you only need to do re-flash via mini-SD card. You could decide how many mini-SD cards you need for this purpose depend on your needed. You can send PO to HTC for purchasing the encoded mini-SD card, material description is as follows

“Prodigy re-flash card, 128 MB”

Caution: It is suggested to re-flash unit under boot-loader mode, once re-flash process is

not successful, please enter boot-loader mode and re-flash again.

a. Execute RUU, here is an example, actually file name and process depend on

released RUU version.

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b. Following display will show on screen:

c. Type Next

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d. The screen will show on display, click NEXT

e. Follow the instruction on PC and make sure Active Sync connection is established before go to

f. Click Update

g. Click NEXT

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h. Click NEXT and wait until process completed.

i. Start to re-flash unit

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j. Once completed, Display will show as below in PC, and unit will be auto re-boot

Caution: if the screen in computer shows as above, the handset is still stand on re-flash

screen (100%), please wait a moment without disconnect USB cable.

Caution: if the screen is frozen after re-flash, Please try to execute Hard-reset.

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11.2 Upload ROM image from master unit to HTC encoded mini-SD card System Requirement:

-Windows 2000 above

-USB Cable or Cradle

-ActiveSync. Version 4.0 above

-MTTY.exe

-Master Unit with most updated Rom Code

-128 MB encoded mini-SD card.

Caution: The unit must have at least 70% of battery capacity before starting the re-flash process.

Charge the battery in advance if necessary.

Note: For the master unit, you could prepare it on these following ways:

- Take one from Swap unit with most update Rom Code.

- Build one first by connecting to HTC website

http://htcscm10.htc.com.tw/rmaiii/

- Customer website for OS Upgrade/ Download via RUU.

(You Only need to do this ONCE there are New RUU released)

a. Uncheck USB and COM port in Connection Settings in ActiveSync if you have installed the

ActiveSync 4.0 above in your PC and make sure the USB port is available.

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b. Set the Unit into Boot-loader Mode (While Press & Hold Capture button and Reset the units),

wait for the screen show on display

c. Connect USB cable to unit and PC, Execute MTTY.exe (V1.42 above) and set to USB Port,

Here is an example, actually display depend on MTTY.exe version.

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d. Insert HTC encoded 128 MB mini-SD card into mini-SD slot

e. On the PC side, Select OK and press ENTER. Following display will show on PC

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f. The prompt “Cmd>” will appear, then upload ROM Image , Type:

Cmd>r2sd all

(it means to upload ROM image code to encoded mini-SD card by typing r2sd command, note

there is a blank space between r2sd , all), then Press ENTER

The following display will be shown on PC screen …..

g. The process begins and waiting for some minutes, if process is done the screen will show

on PC.

CAUTION! DO NOT REMOVE THE USB CABLE FROM THE PC OR PDA, FAIL TO

DO SO MAY CAUSE DEVICE UNIT FAIL TO BOOT.

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h. if process is done, The screen will show on unit.

Take out the mini-SD card from PDA phone and mark it according to the Language you

build for.

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11.3 Use Pre-loaded mini-SD card to Re-flash Unit

a. Insert Pre-loaded mini-SD card to the unit. Please pay attention not to format the mini-SD

card.

b. Reset the unit and enter the boot-loader mode (by pressing Capture button simultaneously

and Reset the unit), Display will show message as below….

c. Follow the instruction on the unit by pressing V oice dial key (Record button) to st art re-flash.

Once process is done, the screen will be showing as below

d. Take out the mini-SD card and RESET the device (unit).

Now the upgrade procedure is done.

Caution: Due to security issue, it is not allowed to re-flash different customer ID .

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12. Troubleshooting & Repair

Before repairing, please try to duplicate if the symptom exist or Customer mishandling

１－Ａ．Main Unit Does Not Respond to Power Button １－Ｂ．Main Unit Does Not Respond to Battery Switch １－C．Charge light is red when plug in AC adapter

(1) Make sure the Battery is installed properly to activate the battery pack. (2) Connect the AC Adapter, maybe the battery pack is exhaust. (3) Check the Battery cover is close properly. (4) Try with another battery pack. (5) Replace battery pack if necessary. (6) Try to enter boot loader mode, Perform Re-flash OS if successfully. (7) CMOS Camera is not assembled properly. (8) Check all connections including LCD FPC to Main Board. Try with another Main Board. (9) Fuse blown . (10) Customer abuse caused the power button fallen off (11) Both item 9 & 10 , MB replacement is necessary unless you are authorized to do board level repair. (12) If

Charge light is red when plug in AC adapter, it means the main battery is not charge enough and can’t power on,

You just need to continue charge unit the light become Amber.

(13) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

2－Ａ．Touch Panel Does Not Respond to Screen Tap

(1) Dismantle the unit, check the perimeter of Display between display Bezel and Touch Panel

surface for unusual foreign objects. Clean it, reassemble the unit and check the panel’s

function again. (2) Check the connection of LCM FPC whether is properly conne cted. (3) Try with another LCM. (4) Try with another Rigid-Flex board. (5) Try with another Main Board. (6) Replace LCM if necessary (7) Replace Main Board if necessary. (8) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

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2－B．Buttons Do Not Respond

(1) Dismantle the unit, check the status of switches on the Main Board and the plastic parts of

button of the Button not responding. (2) Try with another Main Board, rigid-Flex or keypad. (3) Replace Main Board, rigid-Flex or keypad if necessary. (4) Once the defective part has been identified, verify it again with the defective part whether

the symptom could be duplicated.

(5 ) Hard Reset The unit.

3－A．Unusual Vertical / Horizontal lines or partial display

(1) Check the connection of LCM FPC whether is properly connected. (2) Try with another LCM. (3) Try with another Rigid-Flex board (4) Try with another Main Board. (5) Replace LCM if necessary (6) Replace rigid-Flex board if necessary (7) Replace Main Board if necessary. (8) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

3－B．Back Light Does Not Turn ON/OFF

(1) Check the connection of FPC whether is properly connected. (2) Try with another LCM. (3) Try with another Rigid-Flex board (4) Try with another Main Board. (5) Replace LCM if necessary (6) Replace rigid-Flex board if necessary (7) Replace Main Board if necessary. (8) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

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4－A．Mini-SD Card cannot be used

(1) Check whether mini-SD Card is fully inserted to the slot until you hear a click. (2) Try with another mini-SD card and Check whether it is Write Protected. (3) Try with another Main Board. (4) Replace Main Board if necessary. (5) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

5－A．PC Connection (USB) not possible

(1) Check whether “Connection Settings” in the MS ActiveSync is properly set. (2) Check whether it connects with other cables or cradle, customer’s cable might be damaged. (3) Check the external appearance of the connector on the unit whether it is physically damaged. (4) Replace Main Board if necessary. (5) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

5－B．Wireless Connection (GSM / GPRS / BT / WLAN) not possible

(1) Make sure the user has been contacting the Carrier for SIM Card v alidation and activation. (2) Make sure the Wireless Connection Settings has been properly set. (3) Make sure the SIM Card is properly inserted to the SIM compartment. Make a life call or test

it with the RF Test Station (Antenna Test). (4) Dismantle the Main Unit and check whether the Antenna cover is properly installed. (5) Try with another Antenna cover. (6) Try with another Main Board if necessary. (7) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

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5－C．IrDA Connection not possible

(1) Make sure the IrDA port settings on the Notebook or PC are properly set. (2) Make sure the IrDA function is properly activated on the Pocket PC and on the other device. (3) Make sure there’s no obstruction between the two devices in connection and within the distance. (4) Check the IrDA window whether it is broken or cracked. Replace Front Bezel if necessary. (5) Replace Main Board if necessary. (6) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

6－A．Main Battery does not start

(1) Make sure the Battery cover is closed properly. (2) Connect to the AC Adapter and see if it takes charge. Also check AC Adapter condition. (3) Check whether AC Adapter is functioning properly. (4) Check whether the condition of Battery Charging status is correct. (5) Dismantle the unit and check the appearance of Battery cover. (6) Try with another Main Board or Replace Main Board if necessary. (7) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

.

6－B．Battery discharges quickly even after fully charged

(1) Make sure the Battery Pack takes fully charge with AC Adapter. (2) Check whether the condition of Battery Charging status is correct. (3) Dismantle the unit and check the appearance of Battery cover. (4) Try with another Battery or Replace Battery if necessary (5) Try with another Main Board or Replace Main Board if necessary. (6) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

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7－C．Main Battery does not recharge

(1) Make sure the Battery takes fully charge with AC Adapter. (2) Check whether the condition of Battery Charging status is correct. Charge should be done

in no more than 3 hours. (3) Dismantle the unit and check the appearance of Battery cover. (4) Try with another Battery or Replace Battery if necessary (5) Try with another Main Board or Replace Main Board if necessary. (6) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

8－A．No Sound from Speaker or Distorted sound

(1) Check “Sound & Notifications” Settings in the unit for Sound Enabling. (2) Make sure it’s not MUTED. (3) Dismantle and Check whether the Speaker is properly installed (Orientation) (4) Make sure the connection point between MB and Speaker is free from contamination or dust. (5) Replace Speaker if necessary. (6) Replace Main Board if necessary. (7) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

(8) Replace Camera if camera function was defect at the same time.

9－A．No Recorded Sound or Distorted sound

(1) Check “Sound & Notifications” Settings in the unit for Sound Enabling. (2) Make sure it’s not MUTED. (3) Dismantle and Check whether the Microphone is properly installed (check or missing rubber) (4) Replace Microphone if necessary. (5) Replace Main Board if necessary. (6) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

10－A．Bezel, Housing Cosmetic damage

(1) Unless it is for Refurbishment, all Bezel, housing replacement due to cosmetic damage shall treat as out of warranty

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13. Spare part list

13.1 Unit spare part list

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14.2 Board Level Spare Part List

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14. Appendix

A. Customer, Retailer Misjudgment

Before attempt repairing the unit, make sure the type of reported failure could be clearly reproduced; otherwise, check with the customer or distributor once again to identify the problem correctly. The following are failure symptoms that are typical by misjudgment

No. Item Possibility

1

2 Battery discharges

No Power even the power button is pressed

quickly

charged

Main Battery low power exhausted. While Back Light is turned OFF, the surrounding lighting will be reflected on the panel and in a dim location, it looks like the unit is turned OFF. According to the Power Management settings, the units will be switched OFF automatically.

The battery life depends on the devices being used in mini-SD Card Slot, and frequency of use of the Back light. These functions consume a lot of energy. Operating with front light ON, or using high energy consumption devices such as mini-SD Memory Card will drain out the battery pack faster. Using AC adapter that is NOT supplied with the unit. 3 Battery cannot be Charging the battery while operating the unit with heavy loadings could cause the temperature inside the unit to build up which could cause the unit stop charging. At this moment, the LED indicator will flash Yellow to notify user that the charging has been stopped. Or the temperature is extremely low will also stop charging. Since the extreme high or low temperature will cause the battery to discharge quickly, it has been designed to cut battery charge below 0℃ and above 35~40℃ to protect the battery pack.

4 Cannot make

communications via mobile phones through exclusive cable.

If the unit could pass the test with Loop back Interface card, the possibility of unit malfunction becomes low. Then the following items could be the reason of problem such as location, timing, signal strength, service provider’s mixed up, or problem with the mobile itself. Or could be incompatibility issue.

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Cards which are not being pre-formatted. 5 Cannot use mini-SD

Memory Card

6 Black or White dot on

the screen.

Program Buttons are not reacting.

8 Front Light dim, cannot

turn ON, or shuts OFF automatically.

9 Cannot playback music,

No sound or volume is low.

10 Cannot execute

installed application

Card not inserted completely, or bad contact between connector contacts. For LCD panel’s normal behavior , it is hard to find a p anel without any bad pixel. Once the numbers of dots and the distance between them are within the specifications, it is allowed. Could be wrong operation. 7 Touch Screen or Screen not properly aligned with the stylus calibration.

Check the Front Light settings in Power Management settings

When Battery low, the music playback becomes difficult and the volume could become lower.

Could be an incompatible software

programs

11 Operation is slow in

response

12 Hang up

13 System Memory is

enough, but is shows insufficient.

Could be insufficient memory. Check amount of system memory.

Software being used sometimes is not fully compatible with the system. Execute many application programs simultaneously Software that requires big amount of memory spaces or the system memory is low or the files being used is fragmented. Software that requires big amount of memory spaces or the system memory is low or the files being used is fragmented.

*Note: Nevertheless, the above symptoms could be solved by a warm- reset or hard- reset,

make sure the warm /hard reset has been executed and try to reproduce the

symptom reported.

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B. How to perform Warm reset and Hard reset

Comm manager button

Warm-reset : Reset the unit by pressing reset button. Hard reset: Press and hold Comm manager button + Record button, then Reset the unit.

Press Send Key to turn back manufacture default setting

Record button

Reset button

C. To remove main battery, it is requested that turn off the unit before removing main

battery

D. It is suggested to re-flash unit under boot-loader mode, once re-flash process is not successful,

please enter boot-loader mode and re-flash again.

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E. If unit hang on 100% while using RUU re-flash, the screen in computer

shows “Congratulation”, the handset is still stand on re-flash screen (100%) as below, please wait a moment without disconnect USB cable.

F. If the screen is frozen after re-flash done, Please try to execute Hard-reset.

G. If the unit can’t turn on, Please try following step to check

1. Plug-in AC adapter, press power button

2. If it is still not working, Try to enter boot-loader

3. If it is still not working, try to execute hard-reset.

4. If it is still not working, replace another good battery to try again,

4. If it is still not working, try to check Fuse on the main board, make sure the component circuit can’t be Open

H. Please pay attention that following component with compatible request,

Please refer to section 5.5 and 5.7 for detail.

1. LCM + rigid-flex board

2. LCM housing+ Keypad bezel

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I. There are two types diagnostic card, the purpose is to support different SPL version,

One is supported unit’s SPL version under V1.03, another one is supported unit’s SPL version beyond V1.05 above. Both cards will provide to repair center, In order to identify card type vs. SPL version, We marked “ SPL 1.05” on the label of diagnostic card. If your on hand diagnostic card can not enter diagnostic mode. Please check unit’s SPL version, The match table is as follows.

Card’s type Marked SPL version Program Version

Support SPL V1.03 below

Support SPL V1.05 above

Differential description

If the card support SPL

V1.05 above, marked

”

SPL 1.05”

on the label

In boot-loader mode, The

SPL version is different

Program version is no

different

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HTC PRODIGY Service manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Rev . A

3.2 Serial number description

Assembly Navigation keypad to LCM bezel

Assembly main board to keypad bezel

Make sure mini-USB connector and Audio jack is in place

Inspection Defects Accept Level

4. Fish eye on film ≦ 4 ,

Item

Test Name

BCH=600

E-GSM 900 RECEIVER TEST

E-GSM 900 Transmitter TEST

DCS 1800 Receiver Test

DCS 1800 Transmitter Test

PCS 1900 Receiver Test

PCS 1900 Transmitter Test

GSM 850 Receiver Test

GSM 850 Transmitter Test