HTC Polaris Service manual
Doc. No. DOC-00035680 REV.
Doc. Title
HTC Corporation
.
Polaris Service Manual
(Without LCM Disassembly)
Issued Date 2008/04/03
Revised Date
Page 1 of 91
Polaris
Service Manual
(Without LCM Disassembly)
A03
U
HTC Proprietary
Confidential T reatment Requested
Rev . A03
HTC Corp.
Engineering Mobility
HTC CONFIDENTIAL
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Doc. Title
REVISION CONTROL TABLE
REV DA TE CONTENTS DEPT REVISED STAGE
AX01 2007/10/1 Fist Draft PSE Duke_Hung DVT
AX02 2007/11/6 Second Draft PSE Duke_Hung PVT
A01 2007/12/19 First Release PSE Duke_Hung MV
A02 2008/1/31 Second Release PSE Duke_Hung MV
A03 2008/4/3
(Without LCM Disassembly)
Polaris Service Manual
Update chapter 8 generic
labeling plan and change the
indicator sticker from
77H00578-00M to
77H00578-01M
Issued Date 2008/04/03
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Revised Date
Page 2 of 91
PSE Leo_Wei MP
HTC CONFIDENTIAL
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Doc. No. DOC-00035680 REV.
Doc. Title
HTC Corporation
.
Polaris Service Manual
(Without LCM Disassembly)
Issued Date 2008/04/03
A03
Revised Date
Page 3 of 91
1. INTRODUCTION ....................................................................................................................................................................4
1.1. P
1.2. P
2. DEVICE DISASSEMBLING AND ASSEMBLING PROCEDURE ................................................................................19
2.1. D
2.2. A
3. ROM RE-FLASH PROCEDURE........................................................................................................................................41
3.1. ROM
3.2. R
RODUCT FEATURES
RODUCT OVERVIEW
ISASSEMBLING PROCEDURE
SSEMBLING PROCEDURE
UPGRADE THRU
OM IMAGE UPGRADE THRU SD CARD
.......................................................................................................................................................5
.....................................................................................................................................................12
........................................................................................................................................19
.............................................................................................................................................30
RUU (RE-
FLASH UPGRADE UTILITY
)........................................................................................41
..........................................................................................................................45
4. DIAGNOSTIC PROGRAM..................................................................................................................................................47
4.1. L
IST OF DIAGNOSTIC / WINCE TEST ITEMS
5. POWER MEASUREMENT TEST ......................................................................................................................................59
5.1. M
5.2. B
6. COSMETIC INSPECTION CRITERIA...............................................................................................................................68
6.1. C
6.2. D
6.3. M
7. GENERIC TROUBLESHOOTING.....................................................................................................................................72
8. GENERIC LABELING PLAN..............................................................................................................................................77
9. GENERIC SPARE PART LIST AND PHOTOS................................................................................................................82
9.1 SPL FOR REPAIR ...........................................................................................................................................................82
AIN BOARD LEAKAGE CURRENT TEST PROCEDURE
ATTERY RUNDOWN TEST PROCEDURE
LASSES DEFINITION OF INSPECTIVE AREA
ISPLAY INSPECTION
AIN UNIT INSPECTION
.....................................................................................................................................................70
..................................................................................................................................................71
..................................................................................................................47
...................................................................................................59
.........................................................................................................................63
...................................................................................................................68
9.2 B
10. RF ANTENNA SPECIFICA TION...................................................................................................................................90
HTC CONFIDENTIAL
OARD LEVEL
2.5 R
EPAIRS
...........................................................................................................................................88
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Doc. No. DOC-00035680 REV.
Doc. Title
HTC Corporation
.
Polaris Service Manual
(Without LCM Disassembly)
Issued Date 2008/04/03
Revised Date
Page 4 of 91
1. Introduction
This manual provides the technical information to support the service activities of this product.
This document contains highly confidential information, so any or all of this docu ment should not be revealed to
any third party.
z Chapter 1: Introduction-This Chapter is about Products features and basic Product function. After
z Chapter 2: Device Disassembling and Assembling Procedure- After reading this chapter, you will
reading this chapter, you will know what feature the product has and basic hardware
operation. Also you will know how to perform soft-rest and hard-rest in this chapter.
learn how to disassemble and assemble the product. Also, you will know what tools to
use and the torque. Please follow the instruction to disassemble the unit to prevent
A03
from damaging the unit.
z Chapter 3: ROM Re-flash Procedure- After reading this chapter, you will learn how to perform
the ROM image re-flesh by using RUU and SD-Card. Also you can find the steps of
enter the boot loader mode.
z Chapter 4: DIAGNOSTIC PROGRAM- After reading this chapter, you will learn
z How to use the diagnostic program to perform unit function test
z How to test some functions in Windows Mobile mode (ex. WLAN, Bluetooth, and
USB etc…)
z Chapter 5: Power measurement test- After reading this chapter, you will learn how to use MB
leakage test procedure and battery run-down test (Battery Capacity Measurement).
z Chapter 6: Cosmetic Inspection Criteria- After reading this chapter you will learn the appearance
quality inspection criteria, ex. Display, bezel, and housing etc…
z Chapter 7: Generic Troubleshooting- After reading this chapter, you will learn how to do generic
trouble-shooting.
z Chapter 8: Generic Labeling Plan- In this chapter, you will find generic labels for reference, ex.
Regulation label, and battery label etc…
z Chapter 9: Generic Spare Part List and Photos- In this chapter, you will find Spar parts reference
list and photos for repairing, including unit and Board level.
z Chapter 10: RF Antenna Specification- Reference Spec for RF test.
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Doc. Title
Polaris Service Manual
(Without LCM Disassembly)
1.1. Product Features
Platform
z Consumer centric mobile GPS PDA with Standalone
z GPS, FM Radio, 3 MP camera w/ auto focus and
z UMTS/HSDPA
Microsoft Windows Mobile 6 Professional
z
Dimension
z 110 mm(L) x 58 mm(W) x 15.5 mm(T)
z 130 g with battery pack
Processor/Chipset
z Qualcomm MSM 7200, 400Mhz
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1844.9-1879.9 MHz
1900: 1850-1910MHz, 1930-1990MHz
2100: 1920-1980MHz, 2110-2170MHz
GSM/GPRS/EDGE
850: 824-849MHz, 869-894MHz
900: 880-915MHz, 925-960MHz
1800: 1710-1785MHz, 1805-1880MHz
1900: 1850-1910MHz, 1930-1990MHz
z HSDPA /UMTS
z 3GPP Release 5 compliant
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Memory
z ROM: 256MB NAND
z RAM: 128MB DDR
LCD Module
z 2.8" QVGA dots resolution
z 65K-color TFT LCD with LED back light
z Touch Window design
z BioTouch design
z Anti-glare design to support outdoor usage
z Contrast ratio: 120:1
Brightness: 150 cd/m
z
z Sensitive Touch Screen
UMTS/HSDPA /GSM/EDGE Function
z Internal antenna
z Dual mode HSDPA/UMTS (Tri-band
z 850/1900/2100MHz for EU/ Asia/ US and Dual-band
1700/2100MHz for Japan) and GSM/GPRS/EDGE
2
z UE category 6, 16 QAM, 3.6Mbps peak rate
z Concurrent: DL up to 3.6Mbps and UL up to 384Kbps
z Handover and cell selection between GSM/EDGE
and WCDMA
z DTM
z SAIC (Circuit Switch only)
z Equalizer (HSDPA channel only)
z Audio codec: AMR, EFR, FR, HR
z SMS (MO, MT), concatenated SMS (640 characters)
Supplement services:
Call holding/waiting/forwarding
Call barring
CLI (Calling Line Identity)
Display own number
Network selection
Cell broadcast
Multi-party conference call
Quad-band (850/900/1800/1900MHz)
z HSDPA /UMTS
850: 824-849Mhz, 869-894Mhz
1700: 1749.9-1784.9MHz,
Spool icon
Phase 2+ unstructured supplementary service
data
Network Lock
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CPHS (partial support)
z EGPRS Functionality
EGPRS class B
Multi-slot class 10
PBCCH
Link Adaptation and Incremental Redundancy
z USIM/SIM
1.8/3V of UICC
USIM Application at least according to 3GPP
TS 31.102
SIM Application Tool Kit release 96 complete,
98 class 3, and 99 partial
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z GPS Accuracy
Position: < 15 meters, 95% typical
Velocity: 0.05 meter/sec steady state
A-GPS
z E911 Location Information (for device shipped to US)
z Support UE-Based & UE-Assisted A-GPS
z OMA SUPL v1.0 compliance (v2.0 if available)
SUPL-RRLC
SUPL-RRC (optional)
SMS initiated SUPL [QCT not supported]
WAP push initiated SUPL
z Standard 3GPP A-GPS compliance
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Mega-SIM / EAP
Over the Air (OTA) programming
FDN
ADN
Security Pin 1 & 2 control
Standalone GPS
z Internal GPS antenna
z Chipset solution
QCT MSM7200 with XTRA support
z Sensitivity -145dBm for cold start and -155dBm for
tracking
z Support NMEA 0183 version 3.0 or above
z Dynamic parallel channel GPS receiver
z Acquisition time
Hot start: 8 seconds, typical TTFF (open sky &
static condition)
Warm start: 60 seconds, typical TTFF (open
3GPP TS 44.031 (RRLP 5.12)
3GPP TS 25.305 (GSM & UMTS)
z JSR 179 (Location API) support
z Emergency priority override existing A-GPS service
z Performance requirement (A-GPS mode)
Tracking sensitivity: -155dBm @ 95%
successful rate
TTFF (95% successful rate): < 20 seconds
2D Location Error (95% successful rate): < 100
m
3GPP TS 25.171 compliance (Requirement for
support of Assisted Global Positioning System)
3GPP 34.171 (Terminal conformance
specification, Assisted Global Positioning
System)
3GPP TS 34.108 (Common test environments
for User Equipment conformance testing)
sky & static condition)
Cold start: 75 seconds, typical TTFF (open sky
& static condition)
z Update rate: once/1sec (default)
z Fallback to Standalone mode when no network
connection
FM Radio
z Turing range: 76Mhz ~ 108Mhz
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z FM sensitivity: 8uV @ (S+N)/N=26dB
z Auto channel search
z RDS/RBDS
Integrated RDS/RBDS demodulator in
accordance with EN50067
RDS/RBDS decoder
Camera
z Main camera:
Colors CMOS 3 mega-pixel camera with auto
focus
Preview Mirror
nd
z 2
camera:
Polaris Service Manual
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GPS mode (map zoom in/ zoom out)
Camera/ Camcorder mode (zoom in/ zoom out)
FM radio mode (preset channel forward/
backward)
z Action button w/ LED
z 2 Programmable AP buttons
GPS On/Off button (start/end Navigation
software at same time)
Portal button
Notification
z One bi-color LED for UMTS/GSM standby,
UMTS/GSM message, UMTS/GSM network status,
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color CMOS VGA camera
Button/Switch
z Power button (position: top)
Short Press: System on/off
Long Press: Turn off power totally
z Volume Up and Volume Down button (position:
top-left)
z Send/Hands-free button (position: front)
Long Press during the call: Hands-free On/Off
z End button (position: front)
z Camera button (position: bottom-right)
Support two-step function for focus and action
z Voice Command/ Voice Record button (position: left
& below volume button)
PoC case: (Cingular requirement)
VC/ VR case (others)
Short press: Voice Dialer
notification, and charging status
z Tri-color respective (blue, amber, and green) LEDs
for Bluetooth/ GPS/ WiFi notification
z Vibration for notification
z Notification by sound and message on the display
Audio
z Built-in Microphone
z Receiver
z Loud speaker for Hands-Free supported
Clear and Loud for navigation voice instruction
z Full duplex
z Audio sampling rate
16-bits with 8KHz, 11KHz, 22KHz, 44.1KHz
z AMR/AAC/WAV/WMA/MP3 codec
z Audio Path Routing for VoIP over WLAN
Connectivity & Interface
z Bluetooth TI6350
Long press: Voice Record
z Reset switch
z 360° Track wheel w/ 4-way navigation control
4-way navi support (left/ right/ up/ down)
Compliant with v2.0 with EDR
Class 2 transmit power
Supported profiles:
Generic Access profile
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Polaris Service Manual
(Without LCM Disassembly)
Serial Port profile
Headset profile
Object Push profile
PAN profile
Hands-free profile
Generic Object Exchange profile
A2DP profile
AVRCP profile
SIM Access profile (v2.0)
Service Discovery profile
HID profile
FTP profile (v1.2)
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z HTC ExtUSB 11-pin mini-USB with H2W support
USB 2.0 with full speed
Support Audio jack
Support ActiveSync to PC/NB
Support Charging capability
Support FM Radio signal in
Support Wired Remote Controller
z External Micro SD slot (w/ protection cover)
z 1.8/3V USIM/SIM card slot
Support MegaSIM (USB interface)
z External GPS antenna connector
Power
BPP profile
Co-exist with WiFi
z WiFi (manufacture option)
IEEE 802.11b/g compliant
Internal WLAN antenna
Data rate auto fallback for extended range
ELP mode
Security 802.11i and AES
WPA authentication – WEP, WPA, PSK,
EAPTLS, PEAP, LEAP, EAP-SIM
Signaling interfaces between the terminal
device and the servers: mutually
authenticated and encrypted utilizing TLS
(RFC 2246) with RC4 encryption with
SGA1 used as the message integrity
check
QoS
z Battery
Removable and Rechargeable Lithium-ion
battery, 1,350mAh
Charging time: less than 3 hours (base on
Sleep mode at 25℃)
RTC: minimum 5 minutes (based on NSTL test
case)
z Battery life
Playing WMV: 8 hours (base on NSTL test
case)
Playing WMA: 12 hours (base on NSTL test
case)
2G Talk time: 3.8 ~ 7.5 hours
2G Standby time: 245 ~ 435 hours
3G Talk time: 2 ~ 5 hours
3G Standby time: 240 ~ 587 hours
Video telephony time:1.6 ~ 2.8 hours (base on
802.11 WME QoS
802.11e
Fast AP to AP handover
or no WiFi SKU
RF power level 0dB~Max.)
Push email: 2 days usage (based on 50 email a
day)
GPS navigation: 5 hours (based on car
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navigation)
z AC adaptor
AC input: 100 ~ 240V AC, 50/60 Hz
z DC output: 5V and 1A
Stylus
z Retractable stylus with lock type mechanism
z Preferred location: top right corner
Hanger hole
z Stylish hanger to wear phone with neck strap as
z pendant or to attach various phone hangers
Accessories
z Quick Start Guide [Inbox]
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z External GPS Antenna
z TTY Adapter through 2.5mm audio jack adapter [for
US product only]
z DoCoMo Aladdin adaptor (standard type) [inbox]
Note: For product ship to Docomo only
z DoCoMo Aladdin Adaptor (service usage type) – will
only be offered to service maintenance goods and
not be offered to end users. Note: For product ship to
Docomo only
Note: Below session is for products ship to EU only
Compatibility Test :
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z CD (User manual & Sync. software) [Inbox]
z Screen Protector [Inbox]
z Stylus [Inbox]
z Travel Charger (AC adapter) [Inbox]
z Pouch (Carrying Case) [Inbox]
z USB Sync Cable (mini-USB/USB) [Inbox]
z Battery with battery cover [Inbox]
z Wired Stereo Headset (HS 168 or HS 200) [Inbox]
z 3-in-1 stylus
z 3.5 mm Audio Adaptor with Microphone plus 3.5mm
stereo headset, HS U110
z Wired Remote Controller with Earphone, RC E100
z Mono Bluetooth Headset, BH M100
z Mono Bluetooth Headset, BH M200
z Stereo Bluetooth Headset, BH S100
z Bluetooth Keyboard
z Y-Cable 11 pin to 5pin + 6pin
party accessories are required to do the
Below 3
compatibility test for all models.
z Handsfree Carkit : Parrot CK3400LS, Parrot
z Parrot Minikit, Audi, BMW & Mercedes incar
z Bluetooth Conference: Parrot Conference
z Bluetooth Speaker: Parrot Boombox
z SanDisk memory cards (including SDHC format)
Note: Only for device with external memory. PM need to
describe the memory card type (SD, MiniSD, or MicroSD),
and test memory size.
Microsoft Windows Mobile 6 Professional (PPC)
Applications
z Microsoft Outlook Mobile
rd
MK6100,
solutions
z Y-Cable 11 pin to 5pin + 3.5 mm Audio Jack
z 4-in-1 multifunction audio cable
z Car Charger
z Car Holder
Messaging (SMS/E-mail), Contacts, Calendar,
z Tasks, Email Set Up Wizard
z Microsoft Internet Explorer Mobile
z Microsoft Media Player Mobile
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z Microsoft ActiveSync
z Microsoft Windows Mobile Update
z Microsoft Windows Mobile Marketplace
z Internet Sharing
z Pictures & Videos
z Games
z File Explorer
z Device Management
z Security Enhancement
Storage Card Encryption, Device Lock
z Microsoft Office Mobile
Word, Excel & PowerPoint Mobile
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z Ringtone
MIDI
40 polyphonic & Standard MIDI format 0
and 1 (SMF) / SP MIDI
MP3, AAC, AAC+, eAAC+, WMA, WAV and
AMRNB
z DirectShow Filters for WMP - Audio
Audio Playback format: AAC, AAC+, eAAC+,
MP3, WMA, WAV, AMR-NB/WB
z DirectShow Filters for WMP - Video
Video Playback format: H.263, MPEG4, WMV,
Motion JPEG (AVI)
A03
z Microsoft Windows Live!
Windows Live Messenger
Windows Live Mail (Push Mail)
Windows Live Contacts
Windows Live Search
Windows Live Spaces
Microsoft Remote Desktop Mobile
Value Added Applications
z Camera / Camcorder
Camera Mode
Encoding format: JPEG
Resolution: 2048x1536, UXGA 1600x
1200, SXGA 1280x1024, VGA 640x480,
QVGA 320x240, QQVGA 160x120
Night Mode
Digital Zooming: at least 8X
Camcorder Mode
Min. 30 fps decoding for H.263 & MPEG4 @
QVGA resolution
Video Scale up to VGA
Combined Bit Rate: 64Kbps (playback)
z Picture Enhancement for Pictures & Videos
Graphics: JPEG, GIF87a, GIF89a, PNG,
WBMP
Video Thumbnail Preview: H.263, MPEG4,
Motion JPEG (AVI), and WMV
z 3G-324M Video Telephony
z ZIP
z Smart Dialing
z MMS Client
Compliant to MMS 4.0
Unified SMS/MMS inbox
z Java virtual machine (J2ME, CLDC 1.1, MIDP 2.0)
JSR 185 JTWI
15 fps encoding for QVGA resolution
Encoding format
z H.263 + AMR-NB
z MPEG4 + AMR-NB
JSR 75 PIM access
JSR 179 Location API
JSR 184 Mobile 3D Graphics API (TMO only)
z Voice Dial & Command
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Speaker Dependent or Independent
z Voice Recorder (AMR format)
z Document Viewer - PDF
z OMA DRM Engine: For all types of files (Pictures,
audio, application etc.), and also all types of delivery
method (MMS, email etc.)
OMA 1.0 / 2.0 (Q4/2007)
Multi-DRM support : MSFT & OMA DRM
z SIM Manager
z Comm. Manager
z STK
z TTY/TDD for US Market
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Navigation through Outlook contact
Navigation throughh POI
Navigation through Photo
Send location information via SMS
Send location information via MMS
Call from POI
z QR Code Scanner (per customer requirement)
z Business Card Scanning
z HTC Streaming Player
z TouchFLO v2.0
z HTC Home
z HTC Launcher
A03
z Task Manager
z FM Radio
z Audio Manager
z Ringtone Trimmer
z HTC SIP/VoIP SDK (per customer requirement)
z GPS navigation software
Track wheel assisted MAP zooming and zoom
out
Hybrid solution
On-board solution (e.g. TomTom)
z MAP preload
z MAP download
Off-board solution (e.g. Webraska – per
customer requirement)
z Download routing/ POI info
z HTC Album
Environment
z Operating temp: 0 ~ 50 °C
z Storage temp: -20 ~ 60 °C
z Humidity: 90%RH
Regulatory
z GCF certification [Operator dependent]
z R&TTE: EMC / EMI, Safety SAR
z WiFi Certification
z FCC Approval
z FCC Hearing Aid Compatibility
z PTCRB Approval
z BQB (Bluetooth Qualification Body) certification
z Windows Mobile Logo (NTSL)
USB certification
z
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Polaris Service Manual
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1.2. Product overview
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z Front side
HTC Corporation
.
Polaris Service Manual
(Without LCM Disassembly)
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z Back side
HTC Corporation
.
Polaris Service Manual
(Without LCM Disassembly)
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Page 14 of 91
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z Accessories
HTC Corporation
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HTC Corporation
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Polaris Service Manual
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1.
HTC CONFIDENTIAL
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HTC Corporation
.
Polaris Service Manual
(Without LCM Disassembly)
Issued Date 2008/04/03
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Page 17 of 91
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HTC CONFIDENTIAL
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HTC Corporation
.
Polaris Service Manual
(Without LCM Disassembly)
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Page 18 of 91
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HTC CONFIDENTIAL
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HTC Corporation
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2. Device Disassembling and Assembling Procedure
2.1. Disassembling procedure
Tools needed for Assembling and
2
Disassembling the device:
1. Glove & Lens Cleaning Tissue.
3
2. Philip Screw Driver #0.
3. Philip Screw Driver type T6.
4
4. Plastic type tweezers.
1
5. Special Made Plastic Stick.
5
6. ESD bracelet.
7. Air Gun.
6
8. Clean Environment.
A. Pull out the Stylus.
B. Releas e the Battery cover.
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C. Release the battery.
D. Release the Antenna cover.
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E. Unfasten the 4 screws on the housing.
F. Unfasten the 2 screws on the SIM
board.
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G. Use the plastic stick to release the
housing.
(Note: Don’t damage the SIM Board.)
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H. Remove the Vibrator.
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I. Remove the Speaker.
J. Remove the Mylar on the SIM board
connector and LCM connector.
(Note: The Mylar is reusable.)
K. Releas e the SIM Board connector.
L. Remove the SIM Board.
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Page 23 of 91
M. Unfasten the 4 screws on the M/B.
N. Release the LCM connector.
O. Remove the Mylar of Switch Board.
(Note: The Mylar is reusable.)
HTC CONFIDENTIAL
SM-TP002-0706
6/30/2008 2:32:13 PM
Doc. No. DOC-00035680 REV.
Doc. Title
HTC Corporation
.
Polaris Service Manual
(Without LCM Disassembly)
Issued Date 2008/04/03
Revised Date
Page 24 of 91
A03
P. Releas e the Switch Board connector.
Q. Remove the two side panels.
HTC CONFIDENTIAL
SM-TP002-0706
6/30/2008 2:32:13 PM
Doc. No. DOC-00035680 REV.
Doc. Title
HTC Corporation
.
Polaris Service Manual
(Without LCM Disassembly)
Issued Date 2008/04/03
Revised Date
Page 25 of 91
R. Remove the M/B.
A03
S. Remove the Main Camera.
HTC CONFIDENTIAL
SM-TP002-0706
6/30/2008 2:32:13 PM
Doc. No. DOC-00035680 REV.
Doc. Title
HTC Corporation
.
Polaris Service Manual
(Without LCM Disassembly)
Issued Date 2008/04/03
Revised Date
Page 26 of 91
T. Remove the Second Camera.
U. Remove the Touch window FPC.
A03
V. Release the Chassis from the bezel.
HTC CONFIDENTIAL
SM-TP002-0706
6/30/2008 2:32:13 PM
Doc. No. DOC-00035680 REV.
Doc. Title
HTC Corporation
.
Polaris Service Manual
(Without LCM Disassembly)
Issued Date 2008/04/03
Revised Date
Page 27 of 91
W. Remove the keypad FPC.
X. Remove the bezel.
Y. Remove the Microphone rubber.
A03
HTC CONFIDENTIAL
SM-TP002-0706
6/30/2008 2:32:13 PM
Doc. No. DOC-00035680 REV.
Doc. Title
HTC Corporation
.
Polaris Service Manual
(Without LCM Disassembly)
Issued Date 2008/04/03
A03
Revised Date
Page 28 of 91
Z. Unfasten the 3 screws on the switch
board.
AA. Remove the Switch board from the
chassis.
BB. Remove the receiver.
HTC CONFIDENTIAL
SM-TP002-0706
6/30/2008 2:32:13 PM
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