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One Max Sprint
User Guide
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Table of contents
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HTC One Max Sprint User Guide

User Guide

Table of Contents

Important Information ................................................................................................................ xv
Radio Frequency Exposure Operating Instructions ............................................................ xv
Important Note on Recoverable Data ................................................................................. xv
Get Started ................................................................................................................................ 1
Your Phone at a Glance ...................................................................................................... 1
Charge Your Phone ................................................................ ............................................ 2
Turn Your Phone On and Off .............................................................................................. 3
Activate Your Phone ........................................................................................................... 4
Complete the Setup Application .......................................................................................... 5
Set Up Voicemail ................................................................................................................ 6
Transfer Content to Your New Phone ................................................................................. 7
Restore Your Backup From Your Online Storage to Your New Phone ...............................10
Sprint Account Information and Help ..................................................................................10
Phone Basics ............................................................................................................................13
Your Phone’s Layout ..........................................................................................................13
Turn Your Screen On and Off ............................................................................................14
Your Phone’s Lock Screen .................................................................................................15
Your Home Screen ............................................................................................................16
Touchscreen Navigation ....................................................................................................16
Motion Gestures ................................................................................................................21
Table of Contents ii
Working with Phone Apps and Settings .............................................................................23
HTC BlinkFeed - Your Dynamic Home Screen ...................................................................28
Customize the Home Screen .............................................................................................31
Status and Notifications .....................................................................................................36
Enter Text ..........................................................................................................................40
Phone Calls ..............................................................................................................................48
Make Phone Calls ..............................................................................................................48
Table of Contents iii
Set Up Speed Dial .............................................................................................................52
Receive Phone Calls ..........................................................................................................52
In-call Options ....................................................................................................................54
Call Services ......................................................................................................................55
Call History ........................................................................................................................56
Change Ringtone Settings .................................................................................................58
Visual Voicemail ................................................................................................................59
Voicemail (Traditional) .......................................................................................................61
Internet Calls......................................................................................................................62
Table of Contents iv
People ......................................................................................................................................64
Your People List ................................................................................................................64
Set Up Your Profile ................................................................................................ ............65
Add Entries to People App .................................................................................................66
Get In Touch with a Contact ...............................................................................................67
Manage People Entries ......................................................................................................67
Merge Entries in People .....................................................................................................68
Send Contact Information ..................................................................................................70
Contact Groups ..................................................................................................................71
Back Up and Restore Your Contacts ................................................................ .................72
Accounts and Messaging ..........................................................................................................74
Gmail .................................................................................................................................74
Table of Contents v
Email .................................................................................................................................77
Text Messaging and MMS .................................................................................................85
Social Networking Accounts ...............................................................................................97
Table of Contents vi
Apps and Entertainment .......................................................................................................... 100
Get Apps .......................................................................................................................... 100
Navigation ........................................................................................................................ 102
Music ............................................................................................................................... 109
TV .................................................................................................................................... 115
Google Play Movies & TV ................................................................................................ 120
Connect to Your Home Entertainment System ................................ ................................. 120
Kid Mode ......................................................................................................................... 122
Web and Data ......................................................................................................................... 124
Table of Contents vii
Data Services – Sprint Spark LTE and Sprint 3G Networks ............................................. 124
Wi-Fi ................................................................................................................................ 126
Virtual Private Networks (VPN) ........................................................................................ 128
Search for Information ..................................................................................................... 129
Browse the Web .............................................................................................................. 132
Mobile Hotspot ................................................................................................................. 136
Share Internet Connection via USB Tethering .................................................................. 137
Connect to the Internet Through a Computer ................................................................... 137
Wi‑Fi Printing ................................................................................................................... 138
Camera and Video .................................................................................................................. 140
Table of Contents viii
Launch the Camera ......................................................................................................... 140
Access Photos and Videos .............................................................................................. 147
Tools and Calendar ................................................................................................................. 160
Calendar .......................................................................................................................... 160
Calculator ........................................................................................................................ 163
Table of Contents ix
Clock & Alarm .................................................................................................................. 164
Check the Weather ................................................................................................ .......... 164
Scribble ............................................................................................................................ 165
Online Storage ................................................................................................................. 169
Tasks ............................................................................................................................... 176
Voice Recorder ................................................................................................................ 177
HTC Sync Manager ......................................................................................................... 178
Bluetooth and NFC .......................................................................................................... 184
Table of Contents x
Fingerprint Scanner ......................................................................................................... 191
microSD Card .................................................................................................................. 192
Update Your Phone ......................................................................................................... 196
Sprint Worldwide Wireless Service .......................................................................................... 199
Activate Sprint Worldwide Service on Your Account ........................................................ 199
Your SIM Card ................................................................................................................. 199
Enable Global Roaming Mode ......................................................................................... 199
Make and Receive Worldwide Calls ................................................................................. 200
Sprint Voicemail Service .................................................................................................. 200
International Data Roaming ............................................................................................. 202
Status Messages ............................................................................................................. 203
Contact Sprint for Assistance ........................................................................................... 205
Table of Contents xi
Settings ................................................................................................................................... 207
Wireless & Networks Settings .......................................................................................... 207
Personalize Settings ........................................................................................................ 208
Accounts & Sync .............................................................................................................. 209
Location Settings ............................................................................................................. 212
Security Settings ................................ ................................................................ .............. 213
Accessibility Settings ................................................................................................ ....... 216
Backup and Reset ........................................................................................................... 219
Table of Contents xii
Get Content From Another Phone .................................................................................... 224
Display, Gestures & Buttons Settings .............................................................................. 224
Sound Settings ................................................................................................................ 226
Call Settings .................................................................................................................... 229
Apps Settings................................................................................................................... 231
Storage Settings .............................................................................................................. 232
Table of Contents xiii
Power Settings ................................................................................................................. 235
Language & Keyboard Settings ....................................................................................... 238
Date & Time Settings ....................................................................................................... 240
Activate This Device ........................................................................................................ 240
System Updates .............................................................................................................. 240
About Your Phone ........................................................................................................... 241
Proprietary Notices ................................................................................................................. 242
Index ....................................................................................................................................... 244
Table of Contents xiv

Important Information

Radio Frequency Exposure Operating Instructions

This device was tested for compliance with the applicable FCC and Industry Canada specific absorption rate (SAR) limits for radio frequency (RF) exposure during typical body-worn operations. To ensure that RF exposure levels remain at or below the tested levels, use a belt­clip, holster, or similar accessory that maintains a minimum separation distance of 1.0 cm between your body and the device, with either the front or back of the device facing towards your body. Such accessories should not contain any metallic components. Body-worn accessories that do not meet these specifications may not ensure compliance with applicable SAR limits and their use should be avoided.

Important Note on Recoverable Data

Files and other data that have been deleted, cleared, removed, or erased from your device may still be recoverable by third-party data recovery software. Even a factory reset may not permanently erase all data from your phone, including personal information.
Important Information xv

Get Started

This section gives you all the information you need to set up your phone and Sprint service the first time.

Your Phone at a Glance

The following illustrations outline your phone’s primary external features, keys, and buttons.
Front Panel
Get Started 1
Back Panel

Charge Your Phone

You must first charge the battery to begin setting up your phone.
1. Plug one end of the USB cable into the AC adapter.
2. Plug the other end of the USB cable into the charger/accessory jack on the bottom panel of your phone.
Get Started 2
3. Plug the AC adapter into an electrical outlet. Fully charging a battery may take up to three hours.
Note: Your phone’s battery should have enough charge for the device to turn on and find a signal, run the setup application, set up voicemail, and make a call. You should fully charge the battery as soon as possible.
Note: As a safety precaution, the battery may stop charging to avoid overheating. Note: When you're using the Internet and charging the battery, your phone may become
warmer. This is normal. Note: To conserve energy, unplug the power adapter from the electrical outlet after you finish
charging.

Turn Your Phone On and Off

The instructions below explain how to turn your phone on and off, or how to restart the phone.
Turn Your Phone On
Press and hold the Power button ( ) at the side of the phone.
You will feel or hear the phone vibrate when it has been turned on. The first time you turn on your phone, it will search for Sprint service, and begin the setup application.
Get Started 3
Turn Your Phone Off
1. Press and hold the Power button to open the Power options menu.
Note: When the screen is locked and you press the Power button it will only turn off the screen and not the phone. You will need to unlock the screen first before you press and hold the Power button to turn the phone off. See Turn Your Screen On and Off for details.
2. Touch Power off to turn the phone off.
Restart Your Phone
Restarting the phone will close all running apps and will clear all temporary files in the phone’s memory. Make sure to save your work before restarting the phone.
1. Press and hold the Power button for about two seconds.
2. On the Power options menu, touch Restart.
3. In the Restart phone confirmation box, touch RESTART.
Note: If the phone or touchscreen becomes unresponsive, press and hold the Power button for about 12 seconds to restart the phone.

Activate Your Phone

Follow the instructions below to activate your phone if it has not already been activated. Depending on your account or how and where you purchased your phone, it may be ready to use or you may need to activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free
Activation screen, which may be followed by a PRL Update screen and a Firmware Update screen. Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number on your account (you’re swapping phones), you can activate on your computer online or directly on your phone.
Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your phone
Activate on your phone:
Get Started 4
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will automatically attempt Hands-Free Activation.
• Touch Activate to override auto-activation and start the manual activation wizard.
• Follow the on-screen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit
sprint.com/support for assistance. If you do not have access to the Internet, call Sprint
Customer Service at 1-888-211-4727 from another phone.
Tip: Do not press the Power button while the phone is being activated. Pressing the Power button cancels the activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.

Complete the Setup Application

Walk through the on-device setup to choose your phone language, Internet connection, select how you want to set up your new phone, and more.
1. Touch START to begin. Touch NEXT or SKIP to skip any of the screens.
2. Connect to Wi-Fi. Connect to a Wi-Fi® network. For more information, see Wi-Fi.
3. Set up phone. Select how you want to set up your new phone. Set up from scratch. Use the HTC Get Started service to set up your accounts and
personalize your new phone from your computer. Your phone shows you the URL of the HTC Get Started site and a pair code. On your computer’s Web browser, just go to the URL and enter the pair code to start your Web setup. You need an HTC Account to save your accounts and settings on the Web and download them to your phone. To find out more about HTC Get Started and HTC Account, see the Help and FAQ on the HTC Get Started site: start.htcsense.com.
Restore, transfer, or import content. If you already finished the HTC Get Started
setup before turning on your new phone, just download your Web setup by selecting Apply HTC Get Started setup. Or if you have content from an old phone, you can choose to do a direct phone-to-phone transfer. See Transfer Content to Your New
Phone. If you have used HTC Backup before, you can also restore your backup to
your new phone. See Restore Your Backup From Your Online Storage to Your New
Phone.
4. Accounts & sync. Set up your email and social network accounts including Google®, Microsoft® Exchange ActiveSync®, Mail, HTC Account, Facebook, Flickr®, LinkedIn®, Outlook.com, Twitter, and Instagram. For more information, see Accounts & Sync.
Get Started 5
Note: You do not need to sign up for a Google Account to use your phone. However, to download applications from the Google Play™ Store or chat in Google+™ Hangouts, you must link your phone to a Google Account.
Note: If you used the online HTC Get Started service, some of the following steps may already have been completed.
5. Tell HTC. Choose whether to allow HTC to collect anonymous data in the background about how you use your phone.
6. Google location. Turn on Google location services. For more information, see Google's
Location Service.
7. HTC Backup. To make it easier for you to back up and restore content from your phone to another HTC phone in the future, select Back up phone daily. For more information, see Backup.
8. Personalize & Secure. Give your new phone a name or set up a screen lock to help secure your phone.
9. Touch FINISH.
Note: Some features that need to connect to the Internet such as location-based services and auto-sync of your online accounts may incur extra data fees. To avoid incurring data fees, disable these features under Settings.

Set Up Voicemail

Your phone automatically transfers all unanswered calls to your voicemail, even if your phone is in use or turned off. You should set up your Sprint voicemail and personal greeting as soon as your phone is activated. Always use a password to help protect against unauthorized access.
1. Touch > . (If your screen is locked, press the Power button to turn on the display and then drag or the clock up to unlock the screen.)
2. Touch and hold to dial your voicemail number.
3. Follow the system prompts to:
Create your password. Record your name announcement. Record your greeting.
Note: Voicemail Password – Sprint strongly recommends that you create a password when setting up your voicemail to help protect against unauthorized access. Without a password, anyone who has access to your phone is able to access your voicemail messages.
Get Started 6

Transfer Content to Your New Phone

You can easily transfer content, contacts, messages, calendar events, music, photos, videos, and more from other phones or your computer to your new phone using the HTC Transfer Tool, Bluetooth®, or direct USB connection.

Transfer Content from an Android Phone with Data Connection

On your old Android™ phone, download the HTC Transfer Tool and use it to transfer your content to your new HTC phone.
Note: You need Android version 2.3 or later to use the HTC Transfer Tool on your old phone. Note: If your old phone has Android version 2.2 or an earlier version, you need to use Bluetooth
transfer. For details, see Transfer Content From Your Old Phone Using Bluetooth.
1. Do one of the following: If you’re setting up your new HTC phone for the first time, choose to transfer content,
and then select Transfer from old phone on the Set up phone screen.
With two fingers, swipe down from the status bar, and then touch > Get content
from another phone.
2. Choose whether to transfer from an old HTC phone or other Android phone.
3. Follow the steps shown on your new phone to download and install the HTC Transfer Tool from Google Play to your old phone, install it, and open the tool.
4. When you see a PIN on your old phone, make sure the same PIN also appears on your new phone before you continue.
Get Started 7
Note: If the PIN code doesn't appear, this may mean that your old phone is unable to connect to your new phone. If this happens, touch Unable to establish a connection on your new phone to use Bluetooth for transferring contacts from your old phone.
5. On your old phone, choose the types of content you want to transfer, and then touch Start.
6. Wait for the transfer to finish.
7. Touch Done on both phones.

Transfer Content from an iPhone

If you have an iPhone®, it’s fast and easy to transfer your contacts, messages, and other content when you use HTC Sync Manager. For details, see Transfer iPhone Content to Your
HTC Phone.
If you only need to migrate your contacts, you can also use Bluetooth transfer. For details, see
Transfer Content From Your Old Phone Using Bluetooth.

Transfer Content From Your Old Phone Using Bluetooth

Use Bluetooth to transfer contacts from an iPhone, a phone that has Android version 2.2 (or earlier version), or other types of phones.
Note: Depending on the capabilities of your old phone, you may be able to transfer not only contacts but also other data such as calendar events and text messages to your new HTC phone.
Get Started 8
1. Do one of the following: If you’re setting up your new phone for the first time, choose to transfer content, and
then select Transfer from old phone on the Set up phone screen.
With two fingers, swipe down from the status bar, and then touch > Get content
from another phone.
2. Choose whether to transfer from an Android phone, iPhone, or other phone types. If you chose to transfer from an Android phone, touch Quick transfer.
3. Choose your old phone's name and model.
4. On your old phone, turn Bluetooth on and set it to discoverable mode.
5. Follow the onscreen instructions on your old and new phones to pair them and start the data transfer.

Transfer Content Between Your Phone and Computer

There are two ways you can transfer content to or from your computer.
● Connect your phone to your computer. Your computer will recognize it just like any removable USB drive, and you can copy your media between them.
● Download and use the HTC Sync Manager software on your computer. You can set it up to automatically get music, photos, and videos off your phone to your computer. You can also sync playlists from your computer to the phone. If you have an iPhone, you can even connect it and transfer the camera roll (photos and videos) to your computer. Then reconnect your phone and copy them over. For details, see HTC Sync Manager.

Ways of Transferring Contacts and Other Content into Your Phone

Aside from the HTC Transfer Tool, there are other ways you can add contacts and other content to your phone.
● Sync with your computer. Use HTC Sync Manager to sync contacts, documents, playlists, and more between your phone and a computer running a Windows® or Mac OS® operating system. You can also use it to transfer contacts, messages, and other content from an iPhone to your computer, and then to your HTC phone. For details, see
HTC Sync Manager.
● Gmail™. Google contacts are imported to your phone after you sign in to your Google Account. You can also create more Google contacts right from your phone.
● Social network accounts. Log in to your favorite social networks to sync contact information from them.
Get Started 9
● Microsoft Exchange ActiveSync. Your phone syncs your work contacts from the Microsoft Exchange ActiveSync Server in your workplace.
● Phone contacts. You can create contacts locally on your phone, if you don’t prefer to store them on your online accounts.

Restore Your Backup From Your Online Storage to Your New Phone

If you've used HTC Backup before, you can restore your backup to your new HTC phone.
Important: Depending on the amount of content, restoring your backup to your phone through your data connection may use a lot of time and data. Using a Wi-Fi connection is recommended.
Note: If you skipped the HTC Backup option when you set up your new phone, you can access the HTC Backup and restore options in Settings. For details, see Backup.
1. When you turn on your phone for the first time or after a factory reset, choose to restore content, and then select Restore from HTC Backup on the Set up phone screen.
2. Make sure to sign in using the same account that you used to set up HTC Backup. Your backup history will then be displayed.
3. Select a backup, and then touch Next.
4. When prompted, sign in to the same online storage account that you used to save your backup, and then allow HTC Backup to access your account.
5. After your settings have been restored, touch Next to continue setting up your phone.
Your free apps that you've previously downloaded from Google Play will be restored in the background, and you can track the progress via a notification in the status bar.
Your apps will appear on the All Apps screen as they are installed. The All Apps and Home screen shortcuts will be reorganized as in your backup after all of your apps have been installed. You may continue using your phone while apps are being restored.
Note: To restore paid apps, you need to download and install them from Google Play.

Sprint Account Information and Help

Find out about account passwords and information about managing your account and finding help.
Get Started 10

Sprint Account Passwords

You will need to create passwords to help protect access to your personal account information, your voicemail account, and your data services account. As a Sprint customer, you enjoy unlimited access to all your information.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you sign on to sprint.com/mysprint. (Click Sign in/Register and then click Sign up now! to get started.) If you are not the account owner (if someone else receives the bill for your Sprint service), you can get a sub-account password at sprint.com/mysprint.
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail for more information on your voicemail password.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control access and authorize purchases.
For more information, or to change your passwords, sign on to sprint.com/mysprint or call Sprint Customer Service at 1-888-211-4727.

Manage Your Account

Manage your Sprint account from your computer, your Sprint phone, or any other phone. Online: sprint.com/mysprint
● Access your account information.
● Check your minutes used (depending on your Sprint service plan).
● View and pay your bill.
● Enroll in Sprint online billing and automatic payment.
● Purchase accessories.
● Shop for the latest Sprint phones.
● View available Sprint service plans and options.
● Learn more about data services and other products like games, ring tones, screen
savers, and more.
From Your Sprint Phone
Get Started 11
1. Touch > . (If your screen is locked, press the Power button to turn on the display and then drag or the clock up to unlock the screen.)
2. Do any of the following:
Touch to check minute usage and account balance. Touch to make a payment. Touch to access a summary of your Sprint service plan or get
answers to other questions.

Sprint Support Services

Sprint 411 and Sprint Operator Services let you easily access information and calling assistance from your Sprint phone.
Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential, business, and government listings; movie listings or show times; driving directions, restaurant reservations, and major local event information. You can get up to three pieces of information per call, and the operator can automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
 Touch > , and then touch .
Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place calls billed to a local telephone calling card or third party.
 Touch > , and then touch .
For more information or to see the latest in products and services, visit us online at
sprint.com/mysprint.
Get Started 12

Phone Basics

Your phone is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you. The topics in this section will introduce the basic functions and features of your phone.

Your Phone’s Layout

The illustrations below outline your phone’s basic layout.
● Back lets you return to the previous screen, or close a dialog box, options menu, the
Notifications panel, or onscreen keyboard.
● Charger/Accessory Jack allows you to connect the phone charger or the USB cable (included).
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Phone Basics 13
● Microphone allows other callers to hear you clearly when you are speaking to them.
● Speaker lets you hear music and the different ringers and sounds on your phone. The speaker also lets you hear the caller’s voice in speakerphone mode.
● Home lets you display the main Home screen. When the screen is active, you can:
Double-tap to select a recently-opened app. Swipe up or press and hold to open Google Search or Google Now™.
Tip: You can configure the Home key to open the Menu while you’re in an app. For details, see
Home Key.
● Touchscreen lets you view and control all the features of your phone.
● Power Button lets you turn the phone on or off, turn the screen on or off, restart the
phone, or switch your phone to airplane mode.
● Volume Button allows you to adjust the ringer or media volume or adjust the voice volume during a call.
● Earpiece lets you hear the caller and automated prompts. The earpiece also functions as a speaker to provide a richer sound when you’re playing music or watching videos.
● Front Camera allows you to take photos and videos or start a video call.
● 3.5 mm Headset Jack allows you to plug in either a stereo headset or an optional
headset for convenient, hands-free conversations.
● IR port lets you use the TV app and HTC remote to control your TV, cable box, and home entertainment system.
● Proximity Sensor turns off the screen automatically when you place the phone near your face.
Important: If you want to use a screen protector, please don't cover and block the proximity sensor. Purchase a screen protector designed for your phone.
● Front Indicator Light (LED) shows your phone’s status or pending notifications at a glance.
● Back Cover Lock releases the back cover so you can access the SIM and storage card slots.

Turn Your Screen On and Off

Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock it when you need it.
Phone Basics 14
Turn the Screen Off When Not in Use
To quickly turn the screen off, press the Power button. Pressing the Power button again
or receiving an incoming call will turn on your phone screen and show the lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of time when you leave it idle. You will still be able to receive messages and calls while the phone’s screen is off.
Note: For information on how to adjust the time before the screen turns off, see Screen
Timeout.
Turn the Screen On and Unlock It
Below are steps for how to unlock your phone’s screen.
1. To turn the screen on, press the Power button.
2. Flick the lock icon ( ), the clock, or an empty area of the lock screen up.

Your Phone’s Lock Screen

Aside from protecting the phone’s screen from unwanted touches and presses, the lock screen also displays important information, updates, and messages at a glance, and provides shortcuts to your favorite applications.

Unlock the Screen

Unlock the screen to receive an incoming call or to access your phone.
1. When the screen is off, press the Power button to show the lock screen.
2. You can either: Flick the lock icon ( ), the clock, or an empty area of the lock screen up to unlock
the screen.
Phone Basics 15
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