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One M8 Sprint
User Guide
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Table of contents
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HTC One M8 Sprint User Guide

User Guide

Table of Contents

Important Information ............................................................................................................... xvi
Radio Frequency Exposure Operating Instructions ........................................................... xvi
Important Note on Recoverable Data ................................................................................ xvi
Get Started ................................................................................................................................ 1
Your Phone at a Glance ...................................................................................................... 1
Charge Your Phone ................................................................ ............................................ 2
Activate Your Phone ........................................................................................................... 3
Complete the Setup Application .......................................................................................... 4
Set Up Voicemail ................................................................................................................ 5
Transfer Content to Your New Phone ................................................................................. 6
Restore Your Backup From Your Online Storage to Your New Phone ................................ 9
Your Home Screen ............................................................................................................10
Sprint Account Information and Help ..................................................................................10
Phone Basics ............................................................................................................................13
Your Phone’s Layout ..........................................................................................................13
Turn Your Phone On and Off .............................................................................................14
Turn Your Screen On and Off ............................................................................................15
Your Phone’s Lock Screen .................................................................................................16
Table of Contents ii
Onscreen Navigation Buttons ............................................................................................18
Wake Up Phone Using Motion Launch...............................................................................18
Touchscreen Navigation ....................................................................................................23
Motion Gestures ................................................................................................................28
Working with Phone Apps and Settings .............................................................................30
HTC BlinkFeed - Your Dynamic Home Screen ...................................................................35
Customize the Home Screen .............................................................................................38
Status and Notifications .....................................................................................................42
Enter Text ..........................................................................................................................46
Table of Contents iii
Phone Calls ..............................................................................................................................54
HD™ Voice ........................................................................................................................54
Make Phone Calls ..............................................................................................................54
Set Up Speed Dial .............................................................................................................58
Receive Phone Calls ..........................................................................................................59
In-call Options ....................................................................................................................59
Call Services ......................................................................................................................60
Call History ........................................................................................................................62
Change Ringtone Settings .................................................................................................64
Visual Voicemail ................................................................................................................64
Table of Contents iv
Voicemail (Traditional) .......................................................................................................66
Internet Calls......................................................................................................................68
People ......................................................................................................................................70
Your People List ................................................................................................................70
Set Up Your Profile ................................................................................................ ............71
Add Entries to the People App ...........................................................................................72
Get In Touch with a Contact ...............................................................................................73
Manage People Entries ......................................................................................................73
Merge Entries in People .....................................................................................................74
Send Contact Information ..................................................................................................75
Contact Groups ..................................................................................................................76
Back Up and Restore Your Contacts .................................................................................78
Private Contacts ................................................................................................................79
Table of Contents v
Accounts and Messaging ..........................................................................................................80
Gmail .................................................................................................................................80
Email .................................................................................................................................84
Text Messaging and MMS .................................................................................................93
Table of Contents vi
Social Networking Accounts ............................................................................................. 104
Apps and Entertainment .......................................................................................................... 107
Get Apps .......................................................................................................................... 107
Navigation ........................................................................................................................ 109
Music ............................................................................................................................... 115
TV .................................................................................................................................... 120
Table of Contents vii
Google Play Movies & TV ................................................................................................ 126
Connect to Your Home Entertainment System ................................................................. 126
Kid Mode ......................................................................................................................... 129
Web and Data ......................................................................................................................... 131
Data Services General Information – Sprint Spark LTE and 3G Networks ....................... 131
Wi-Fi ................................................................................................................................ 134
Virtual Private Networks (VPN) ........................................................................................ 136
Search for Information ..................................................................................................... 137
Table of Contents viii
Browse the Web .............................................................................................................. 140
Mobile Hotspot ................................................................................................................. 144
Share Internet Connection via USB Tethering .................................................................. 145
Camera and Video .................................................................................................................. 146
Get Started with the Camera ............................................................................................ 146
Access Photos and Videos .............................................................................................. 159
Table of Contents ix
Zoe™ ............................................................................................................................... 172
Tools and Calendar ................................................................................................................. 175
Calendar .......................................................................................................................... 175
Calculator ........................................................................................................................ 178
Clock & Alarm .................................................................................................................. 179
Check the Weather ................................................................................................ .......... 179
Scribble ............................................................................................................................ 180
Table of Contents x
Online Storage ................................................................................................................. 183
Tasks ............................................................................................................................... 188
Voice Recorder ................................................................................................................ 190
HTC Sync Manager ......................................................................................................... 190
Bluetooth and NFC .......................................................................................................... 192
microSD Card .................................................................................................................. 198
Update Your Phone ......................................................................................................... 200
Table of Contents xi
Sprint Worldwide Wireless Service .......................................................................................... 203
Activate Sprint Worldwide Service on Your Account ........................................................ 203
Your Phone’s SIM Card for International GSM Roaming .................................................. 203
Enable Global Roaming Mode ......................................................................................... 204
Make and Receive Worldwide Calls ................................................................................. 204
Sprint International Voicemail Service .............................................................................. 205
International Data Roaming ............................................................................................. 206
International Roaming Status Messages .......................................................................... 207
Contact Sprint for Assistance with International Service .................................................. 209
Settings ................................................................................................................................... 211
Wireless & Networks Settings .......................................................................................... 211
Personalize Settings ........................................................................................................ 212
Accounts & Sync .............................................................................................................. 213
Table of Contents xii
Location Settings ............................................................................................................. 216
Security Settings ................................ ................................................................ .............. 216
Accessibility Settings ....................................................................................................... 220
Backup and Reset ........................................................................................................... 223
Get Content From Another Phone .................................................................................... 227
Display & Gestures Settings ............................................................................................ 227
HTC BoomSound Setting ................................................................................................. 230
Sound Settings ................................................................................................................ 230
Table of Contents xiii
Call Settings .................................................................................................................... 234
Apps Settings................................................................................................................... 236
Storage Settings .............................................................................................................. 236
Power Settings ................................................................................................................. 239
Language & Keyboard Settings ....................................................................................... 242
Date & Time Settings ....................................................................................................... 244
Printing ............................................................................................................................ 245
Table of Contents xiv
Activate This Device ........................................................................................................ 245
System Updates .............................................................................................................. 245
About Your Phone ........................................................................................................... 246
Proprietary Notices ................................................................................................................. 247
Index ....................................................................................................................................... 249
Table of Contents xv

Important Information

Radio Frequency Exposure Operating Instructions

This device was tested for compliance with the applicable FCC and Industry Canada specific absorption rate (SAR) limits for radio frequency (RF) exposure during typical body-worn operations. To ensure that RF exposure levels remain at or below the tested levels, use a belt­clip, holster, or similar accessory that maintains a minimum separation distance of 1.0 cm between your body and the device, with either the front or back of the device facing towards your body. Such accessories should not contain any metallic components. Body-worn accessories that do not meet these specifications may not ensure compliance with applicable SAR limits and their use should be avoided.

Important Note on Recoverable Data

Files and other data that have been deleted, cleared, removed, or erased from your device may still be recoverable by third-party data recovery software. Even a factory reset may not permanently erase all data from your phone, including personal information.
Important Information xvi

Get Started

This section gives you all the information you need to set up your phone and Sprint service the first time.

Your Phone at a Glance

The following illustrations outline your phone’s primary external features, keys, and buttons.
Front Panel
Get Started 1
Back Panel

Charge Your Phone

Your phone’s battery should have enough charge for the device to turn on and find a signal, run the setup application, set up voicemail, and make a call. You must fully charge the battery to begin setting up your phone.
1. Plug one end of the USB cable into the AC adapter.
2. Plug the other end of the USB cable into the Charger/Accessory Jack on the bottom panel of your phone.
Get Started 2
3. Plug the AC adapter into an electrical outlet. Fully charging a battery may take up to three hours.
Note: Use only the adapter and the USB cable that came with your phone to charge the battery. When the battery power is too low, make sure to use the power adapter to charge, not the USB cable connection with your computer.
Note: As a safety precaution, the battery may stop charging to avoid overheating. Note: When you’re using the Internet and charging the battery, your phone may become
warmer. This is normal. Note: To conserve energy, unplug the power adapter from the electrical outlet after you finish
charging.

Activate Your Phone

Follow the instructions below to activate your phone if it has not already been activated. Depending on your account or how and where you purchased your phone, it may be ready to use or you may need to activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically. When you turn the phone on for the first time and start the setup application, you
should see a Hands Free Activation screen, which may be followed by a PRL Update screen and a Firmware Update screen. Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing
number on your account (you’re swapping phones), you can activate on your computer online or directly on your phone.
Activate on your computer:
Get Started 3
• Go to sprint.com/activate and complete the online instructions to activate your phone
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will automatically attempt Hands-Free Activation.
• Touch Activate to override auto-activation and start the manual activation wizard.
• Follow the on-screen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit
sprint.com/support for assistance. If you do not have access to the Internet, call Sprint
Customer Service at 1-888-211-4727 from another phone.
Tip: Do not press the Power button while the phone is being activated. Pressing the Power button cancels the activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.

Complete the Setup Application

Walk through the on-device setup to choose your phone language, Internet connection, select how you want to set up your new phone, and more.
1. Touch START to begin. Touch NEXT or SKIP to skip any of the screens.
2. Follow the onscreen instructions to complete each section. For each topic, you will have the option to skip it and continue to the next screen.
Hands Free Activation. See Activate Your Phone. Connect to Wi-Fi. Connect to a Wi-Fi® network. For more information, see Wi-Fi. Got Google? Sign in to your Google® Account. If you don’t have a Google Account,
see Create a Google Account.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps from the Google Play™ Store or chat in Google+™ Hangouts™, you must link your phone to a Google Account.
Fast and easy setup. Use the HTC Get Started service to set up your accounts and
personalize your new phone from your computer. Your phone shows you the URL of the HTC Get Started site and a pair code. On your computer’s Web browser, just go to the URL and enter the pair code to start your Web setup. You need an HTC
Get Started 4
Account to save your accounts and settings on the Web and download them to your phone. To find out more about HTC Get Started and HTC Account, see the Help and FAQ on the HTC Get Started site: start.htcsense.com.
Transfer or restore. If you want to transfer content from an old phone to your new
HTC phone, choose Get content from old phone and touch NEXT. See Transfer
Content to Your New Phone.
Or if you want to restore your apps and settings from a backup you’ve created in your online storage, select Restore from HTC Backup, and touch NEXT. See
Restore Your Backup From Your Online Storage to Your New Phone.
Accounts & sync. Set up your email and social network accounts including Google,
Microsoft® Exchange ActiveSync®, Mail, HTC Account, Facebook, Flickr®, LinkedIn®, Outlook.com, Twitter, and Instagram. For more information, see Accounts & Sync.
Personalize & Secure. Give your new phone a name or set up a screen lock to help
secure your phone.
HTC Backup. This screen shows apps, social accounts, contacts, and more that
you’ve backed up to your online storage. For more information, see Backup.
Tell HTC & location services. Choose whether to allow HTC to collect anonymous
data in the background about how you use your phone. Scroll down the screen to view and enable location services. For more information, see Location Setting and
Google’s Location Reporting.
3. Touch FINISH.
Note: Some features that need to connect to the Internet such as location-based services and
auto-sync of your online accounts may incur extra data fees. To avoid incurring data fees, disable these features under Settings.

Set Up Voicemail

Your phone automatically transfers all unanswered calls to your voicemail, even if your phone is in use or turned off. You should set up your Sprint voicemail and personal greeting as soon as your phone is activated. Always use a password to help protect against unauthorized access.
1. Touch > . (If your screen is locked, press the Power button to turn on the display and then drag up to unlock the screen.)
2. Touch and hold to dial your voicemail number.
3. Follow the system prompts to: Create your password.
Get Started 5
Record your name announcement. Record your greeting.
Note: Voicemail Password – Sprint strongly recommends that you create a password when setting up your voicemail to help protect against unauthorized access. Without a password, anyone who has access to your phone is able to access your voicemail messages.

Transfer Content to Your New Phone

You can easily transfer content, contacts, messages, calendar events, music, photos, videos, and more from other phones or your computer to your new phone using the HTC Transfer Tool, Bluetooth®, or direct USB connection.

Transfer Content from an Android Phone

On your old Android™ phone, download the HTC Transfer Tool and use it to transfer your
content to your new HTC phone. The types of locally stored content on your old phone that the tool can transfer include contacts, messages, calendar events, Web bookmarks, music, photos, and videos. Some settings can also be transferred.
Note: You need Android version 2.2 or later to use the HTC Transfer Tool on your old phone. Note: If your old phone has Android version 2.1 or an earlier version, you need to use Bluetooth
transfer. For details, see Transfer Content From Your Old Phone Using Bluetooth.
1. If you’re setting up your new HTC phone for the first time, select Get content from old phone and touch NEXT.
Or with two fingers, swipe down from the status bar, and then touch > Get content from another phone.
2. Choose whether to transfer from an old HTC Android phone or other Android phone.
3. Touch Full transfer, and then touch NEXT.
4. Follow the steps shown on your new phone to download and install the HTC Transfer Tool from Google Play to your old phone, install it, and open the tool.
5. When you see a PIN on your old phone, make sure the same PIN also appears on your new phone before you continue.
Get Started 6
Note: If the PIN code doesn’t appear, this may mean that your old phone is unable to connect to your new phone. If this happens, touch Try another transfer method on your new phone to use Bluetooth for transferring contacts from your old phone.
6. On your old phone, choose the types of content you want to transfer, and then touch Start or Transfer.
7. Wait for the transfer to finish.
8. Touch Done on both phones.

Transfer Content from an iPhone

If you have an iPhone®, it’s fast and easy to transfer your contacts, messages, and other content when you use HTC Sync Manager. For details, see Transfer iPhone Content to Your
HTC Phone.
If you only need to migrate your contacts, you can also use Bluetooth transfer. For details, see
Transfer Content From Your Old Phone Using Bluetooth.

Transfer Content From Your Old Phone Using Bluetooth

Use Bluetooth to transfer contacts from an iPhone, a phone that has Android version 2.1 (or earlier version), or other types of phones.
Depending on the capabilities of your old phone, you may be able to transfer not only contacts but also other data such as calendar events and text messages to your new HTC phone.
Get Started 7
Tip: Use HTC Sync Manager to transfer more types of content from an iPhone. For details, see
Transfer iPhone Content to Your HTC Phone.
1. If you’re setting up your new HTC phone for the first time, select Get content from old phone and touch NEXT.
Or with two fingers, swipe down from the status bar, and then touch > Get content from another phone.
2. Choose whether to transfer from an Android phone, iPhone, or other phone types. If you chose to transfer from an Android phone, touch Quick transfer.
3. On your old phone, turn Bluetooth on and set it to discoverable mode.
4. Follow the onscreen instructions on your old and new phones to pair them and start the data transfer.

Transfer Content Between Your Phone and Computer

There are two ways you can transfer content to or from your computer.
● Connect your phone to your computer. Your computer will recognize it just like any
removable USB drive, and you can copy your media between them.
● Download and use the HTC Sync Manager software on your computer. You can set
it up to automatically get music, photos, and videos off your phone to your computer. You can also sync playlists from your computer to the phone.
If you have an iPhone, you can even connect it and transfer the camera roll (photos and videos) to your computer. Then reconnect your phone and copy them over. For details, see HTC Sync Manager.
Tired of keeping copies of your media in several places? Use online storage services to put your media in one place so you can manage them anywhere — on your computer, phone, and other mobile devices.
Go to Settings, and then touch Accounts & sync > to check first what online storage accounts are available on your phone. Sign in to the one you want to use and then use the Gallery app to access media in your online storage.

Ways of Transferring Contacts and Other Content into Your Phone

There are different ways you can individually add contacts and other content to your new HTC phone.
● Sync with your computer. Use HTC Sync Manager to sync contacts, documents,
playlists, and more between your phone and a computer running a Windows® or Mac
Get Started 8
OS® operating system. You can also use it to transfer iTunes® backup that contains contacts, messages, and other content from an iPhone to your computer, and then to your HTC phone. For details, see HTC Sync Manager.
● Google Account. Google contacts are imported to your phone after you sign in to your
Google Account. You can also create more Google contacts right from your phone.
● Social network accounts. Log in to your favorite social networks to sync contact
information from them.
● Microsoft Exchange ActiveSync. Your phone syncs your work contacts from the
Microsoft Exchange ActiveSync Server in your workplace.
● Phone contacts. You can create contacts locally on your phone, if you don’t prefer to
store them on your online accounts.

Restore Your Backup From Your Online Storage to Your New Phone

If you used HTC Backup before, you can restore your backup to your new HTC phone when you turn thephone on for the first time or after a factory reset.
Important: Depending on the amount of content, restoring your backup to your phone through your data connection may use a lot of time and data. Using a Wi-Fi connection is recommended.
1. When you're asked whether you have a Google® Account, sign in to your account.
2. Use your mobile data or Wi-Fi connection to connect your phone to the Internet. If you used your Google login credentials as your HTC Account and your backup is in
Google Drive™, touch Sign in with Google. If not, touch Remind me later, go to the Transfer or restore screen, and select Restore
from HTC Backup.
3. Follow the onscreen instructions to restore your backup and to continue setting up your phone.
4. Slide open the Notifications panel to check if there's any notification to finish setting up your phone.
Your free apps that you’ve previously downloaded from Google Play will be restored in the background, and you can track the progress via a notification in the status bar. To restore paid apps, you need to download and install them from Google Play.
Get Started 9
Your apps will appear on the Apps screen as they are installed. The Apps and Home screen shortcuts will be reorganized as in your backup after all of your apps have been installed. You may continue using your phone while apps are being restored.

Your Home Screen

After you’ve turned on and set up your phone, you’ll see HTC BlinkFeed™.
● Customize HTC BlinkFeed to show posts from your social networks, headlines from your
favorite news media, and more. For details, see HTC BlinkFeed - Your Dynamic Home
Screen.
● Swipe left and you’ll discover widget panels for adding your favorite widgets, apps, and
more so they’re just a touch away. And if you need more room for your stuff, you can add more widget panels. For details, see Customize the Home Screen.
● You can change the apps on the launch bar at the bottom of the Home screen. See
Customize the Launch Bar.
Tip: While you’re in another screen or app, touch to return to the last Home screen you visited.

Sprint Account Information and Help

Find out about account passwords and information about managing your account and finding help.

Sprint Account Passwords

You will need to create passwords to help protect access to your personal account information, your voicemail account, and your data services account. As a Sprint customer, you enjoy unlimited access to all your information.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you sign on to sprint.com/mysprint. (Click Sign in/Register and then click Sign up now! to get started.) If you are not the account owner (if someone else receives the bill for your Sprint service), you can get a sub-account password at sprint.com/mysprint.
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail for more information on your voicemail password.
Get Started 10
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control access and authorize purchases.
For more information, or to change your passwords, sign on to sprint.com/mysprint or call Sprint Customer Service at 1-888-211-4727.

Manage Your Account

Manage your Sprint account from your computer, your Sprint phone, or any other phone. Online: sprint.com/mysprint
● Access your account information.
● Check your minutes used (depending on your Sprint service plan).
● View and pay your bill.
● Enroll in Sprint online billing and automatic payment.
● Purchase accessories.
● Shop for the latest Sprint phones.
● View available Sprint service plans and options.
● Learn more about data services and other products like games, ringtones, screen
savers, and more.
From Your Sprint Phone
1. Touch > . (If your screen is locked, press the Power button to turn on the display and then drag up to unlock the screen.)
2. Do any of the following:
Touch to check minute usage and account balance. Touch to make a payment. Touch to access a summary of your Sprint service plan or get
answers to other questions.

Sprint Support Services

Sprint 411 and Sprint Operator Services let you easily access information and calling assistance from your Sprint phone.
Get Started 11
Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential, business, and government listings; movie listings or show times; driving directions, restaurant reservations, and major local event information. You can get up to three pieces of information per call, and the operator can automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
■ Touch > , and then touch .
Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place calls billed to a local telephone calling card or third party.
■ Touch > , and then touch .
For more information or to see the latest in products and services, visit us online at
sprint.com/mysprint.
Get Started 12

Phone Basics

Your phone is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you. The topics in this section will introduce the basic functions and features of your phone.

Your Phone’s Layout

The illustrations below outline your phone’s basic layout.
● Dual Speakers let you hear sounds when you’re playing music, watching videos, and
listening to different ringers and sounds on your phone. The top speaker is also the earpiece that lets you hear the caller and automated prompts.
● Charger/Accessory Jack allows you to connect the phone charger or the USB cable
(included).
Phone Basics 13
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
● 3.5 mm Headset Jack allows you to plug in either a stereo headset or an optional
Bluetooth headset for convenient, hands-free conversations.
● Touchscreen lets you view and control all the features of your phone.
● Volume Button allows you to adjust the ringer or media volume or adjust the voice
volume during a call.
● microSD Card Tray with Eject Hole allows installation of a microSD™ card for
additional storage. The microSD card is sold separately. See microSD Card.
● Proximity Sensor turns off the screen automatically when you place the phone near
your face.
Important: If you want to use a case protector, please don’t cover and block the proximity sensor. Purchase a screen protector designed for your phone.
● Front Camera allows you to take photos and videos or start a video call.
● Power Button and IR Port lets you turn the phone on or off, turn the screen on or off,
restart the phone, or switch your phone to airplane mode. Under the Power button is an IR port that lets you use the TV app and your phone as remote control for your TVs, cable boxes, and home entertainment systems.
● Front Indicator Light (LED) shows your phone’s status or pending notifications at a
glance.
● Nano SIM Card Tray with Eject Hole holds the preinstalled Sprint 4G LTE™ nano SIM
card. See Your Phone’s SIM Card for International GSM Roaming.

Turn Your Phone On and Off

The instructions below explain how to turn your phone on and off, or how to restart the phone.
Turn Your Phone On
■ Press and hold the Power button ( ) at the top of the phone.
You will feel or hear the phone vibrate when it has been turned on. The first time you turn on your phone, it will search for Sprint service, and begin the setup application.
Turn Your Phone Off
1. Press and hold the Power button to open the Power options menu.
Phone Basics 14
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