Entering your PIN25
Setting up your phone for the first time25
Account setup26
Getting contacts into your phone27
My Verizon Mobile28
Contents3
Your first week with your new phone
Switching the power on or off29
Touch gestures30
Motion gestures34
Start screen36
Opening your apps from the Apps list39
Action Center41
Adjusting the volume42
Sleep mode43
Lock screen44
Changing the ringtone46
Changing the theme47
Adding a Start screen wallpaper47
Taking a screenshot48
Switching between apps48
Windows Phone Store49
Using speech on your phone49
Charging the battery51
Turning Battery Saver on52
Using the onscreen keyboard53
Entering words with Word Flow54
Changing the keyboard language56
4Contents
Cortana
Cortana, your new personal assistant58
Getting started with Cortana58
Favorite places60
Finding out what song is playing60
Keeping track of your interests61
Setting a reminder61
Setting quiet hours62
Changing Cortana settings63
HTC BlinkFeed
About HTC BlinkFeed64
Search and Web browser
Ways you can search the Web68
Searching for information69
Scanning codes, tags, and text70
Opening and navigating web pages73
Music search75
Maps and location
Location services77
Maps78
Contents5
Local Scout84
People
Keeping in touch86
Importing contacts from your SIM card87
Adding a new contact87
How do I add an extension number to a contact number?88
Jumping to a section in the contacts list89
Filtering your contacts list89
Merging contact profiles90
Searching, editing or deleting91
Sharing with a group of contacts in real-time93
Organizing your contacts into groups96
What is the Me card?98
Posting to social networks99
Filtering social updates100
Phone calls
Making a call102
Receiving calls104
What can I do during a call?105
Starting a three-way call106
Call history107
Global Ready108
6Contents
Changing the network your phone connects to109
Messaging
Sending a text message110
Sharing pictures, videos, and more in a message111
Viewing and replying to a message112
Forwarding a message113
Deleting a message113
Deleting a whole conversation113
Email
Adding a Microsoft account114
Adding a POP3/IMAP email account115
Adding a Microsoft Exchange or Office 365 account116
Checking email117
Sending email119
Managing email messages120
Changing email account settings121
Camera
Camera basics123
Taking a photo126
Taking continuous shots129
Contents7
Using HDR130
Taking a panoramic photo130
Recording video131
Photos and Videos
About the Photos hub133
Adding a photo to your favorites133
Sharing134
Creating a Zoe in Video Highlights134
HTC Photo Edit136
Productivity
What you can do in Calendar139
Creating a calendar appointment139
Creating a new to-do task142
Displaying and syncing calendars142
What's in the Office hub?143
Creating and sharing notes146
Entertainment
HTC Sense TV149
Xbox Media154
8Contents
Storage
Types of storage157
Storage card158
Checking phone and SD card storage160
Freeing up phone storage161
OneDrive162
Connectivity
Data connection163
Managing your data usage164
Wi-Fi167
Wi-Fi Sense169
Using your phone as a mobile hotspot170
Connecting a Bluetooth accessory171
Disconnecting a Bluetooth accessory172
Unpairing173
Sharing content with NFC174
Turning NFC on and off174
Using NFC175
Adding a VPN connection176
Settings
Navigation bar177
Contents9
Turning airplane mode on or off177
Attentive phone features178
Changing display settings179
Changing sound settings180
Turning HTC BoomSound on and off181
Managing apps and storage181
Security
Assigning a PIN to help protect your SIM card184
Setting a password to help protect your phone185
Making your phone safer for kids186
Setting up Kid's Corner186
Launching Kid's Corner187
Closing and disabling Kid's Corner187
Sync and Backup
Windows Phone app189
Backing up your files191
Backing up your contacts192
Setting up Backup Assistant Plus192
Update and reset
How to get and install updates193
10Contents
Preparing for a software update194
Installing an update195
Factory reset195
Trademarks and copyrights
Index
IMPORTANT CUSTOMER INFORMATION11
IMPORTANT CUSTOMER INFORMATION
Please be advised that many services and applications offered through this
unique device are provided by various device manufacturers, operating
system, software and application developers (e.g. Google®, Motorola®,
Microsoft®, BlackBerry®). If you use, link to or download such a service, or
an application such as a non-Verizon Wireless location based GPS-type
service, chat room, marketplace or social network from this device, you
should carefully review the terms of such service or application. If you use
any of these non-Verizon Wireless services or applications, personal
information you submit may be read, collected, or used by the service or
application provider and/or other users of those forums.
Verizon Wireless is not responsible for your use of those applications or
information you choose to submit or share with others. Specific terms and
conditions, terms of use, and privacy policies apply to those applications
and services. Please review carefully any and all terms and conditions
applicable to those applications and services including those related to any
location-based services for any particular privacy policies, risks or waivers.
Your Verizon Wireless Customer Agreement Terms and Conditions and
certain other specifically identified terms govern your use of any
Verizon Wireless products and services.
12Conventions used in this guide
Conventions used in this guide
In this user guide, we use the following symbols to indicate useful and
important information:
This is a note. A note often gives additional information, such as
what happens when you choose to do or not to do a certain
action. A note also provides information that may only be
applicable to some situations.
This is a tip. A tip gives you an alternative way to do a particular
step or procedure, or lets you know of an option that you may find
helpful.
This indicates important information that you need in order to
accomplish a certain task or to get a feature to work properly.
This provides safety precaution information, that is, information
that you need to be careful about to prevent potential problems.
Important RF Notice13
Important RF Notice
This device was tested for compliance with the applicable FCC and
Industry Canada specific absorption rate (SAR) limits for radio
frequency (RF) exposure during typical body-worn operations. To
ensure that RF exposure levels remain at or below the tested levels,
use a belt-clip, holster, or similar accessory that maintains a
minimum separation distance of 1.0 cm between your body and the
device, with either the front or back of the device facing towards
your body. Such accessories should not contain any metallic
components. Body-worn accessories that do not meet these
specifications may not ensure compliance with applicable SAR limits
and their use should be avoided.
14Important note on recoverable data
Important note on recoverable data
Files and other data that have been deleted, cleared, removed, or
erased from your device may still be recoverable by third-party data
recovery software. Even a factory reset may not permanently erase
all data from your phone, including personal information.
Other helpful resources15
Other helpful resources
For health, safety, and regulatory information, please read the Safety and
regulatory guide that’s included in the box.
In addition to this user guide, you can find help information, FAQs, and
more in www.htc.com/support.
To learn a lot more about using Windows Phone®, go to
windowsphone.com.
Certain Windows Phone features or Microsoft services may not be
available in some countries or regions.
16Features you'll enjoy
Features you'll enjoy
HTC Dot View
Bring back the nostalgic days of yesteryear to your notification system in
HTC One with HTC Dot View™. HTC Dot View makes it easy to see if you
have missed calls, text messages, and more—all while helping to protect
HTC One.
See http://www.htc.com/us/accessories/htc-dot-view/ for more
information.
Cortana
Meet Cortana®, your personal virtual assistant. Cortana learns and adapts to
how you use your HTC One. Cortana keeps notes of things you like and
things you've asked about. You can also tell Cortana to set up reminders,
add events to your calendar, dial a contact's phone number, and more. See
Cortana on page 58.
Live Tiles
Live Tiles turn your Start screen into a dynamic screen that frequently
updates to show you what's new regarding things and people that matter
Features you'll enjoy 17
to you. Pin your favorite people, music albums, apps, and more to your
Start screen. To find out more, see Start screen on page 36.
HTC BoomSound
Hear what you've been missing. HTC BoomSound™ gives you a rich,
authentic sound experience, whether you’re listening to music, watching a
video, or playing a game. To find out more, see Turning HTC BoomSound
on and off on page 181.
HTC BlinkFeed
With HTC BlinkFeed™, display information from various sources that matter
most to you in one convenient app. See a variety of content such as feeds
about news and your interests, social network updates, and more. The
content refreshes periodically when you're connected to the Internet. See
HTC BlinkFeed on page 64.
HTC Camera
Take great photos and videos with the camera, and make them more
memorable by applying a variety of filters and scenes.
§ The Duo Camera on HTC One takes photos with added depth and
makes it possible to add special effects to your photos afterwards.
§ With VideoPic®, you can snap a picture while you're shooting video.
See Taking a photo while recording a video — VideoPic on page
132.
18Features you'll enjoy
§ Switch to Sweep panorama and pan the camera to capture a wide-
angle view of the scenery. See Taking a panoramic photo on page
130.
§ Use Continuous shooting mode to capture 20 consecutive shots
(or more) of a subject in motion. See Taking continuous shots on
page 129.
§ By just tapping the shutter button, take multiple shots of your
subject at different exposures and combine them into a nice, evenly
exposed photo. See Using HDR on page 130.
To find out how to do these and more, see Camera on page 123.
Unboxing
HTC One
Front panel
Unboxing19
1. Dual speakers
2. SIM Card Slot
3. USB/Charging Port
4. 3.5mm headset jack
5. VOLUME
6. microSD™ card slot
7. Proximity sensor
8. Front camera
9. Power/Lock Key & IR Sensor
10. Notification Light
20Unboxing
You need a 4G/LTE™ plan to use the 4G/LTE network of
Verizon Wireless
for voice calls and data services. Check with
Verizon Wireless for details.
If you want to use a case or screen protector, please don’t cover
and block the proximity sensor. Purchase a case or screen
protector designed for HTC One.
Back panel
1. Duo Camera
2. Flash
Your Verizon Wireless nano SIM card
Unboxing21
Use your
and email messages and surf the Web while traveling outside of the U.S. in
supported destinations.
Verizon Wireless nano SIM card to make and receive calls, text,
Your nano SIM (Subscriber Identity Module) card stores your
phone number and other important information. Do not bend or
scratch your nano SIM card. Avoid exposing it to static electricity,
water or dirt. If your nano SIM card is lost or damaged while in the
U.S., please dial *611 from your Verizon Wireless device or
1-800-922-0204 from any phone to speak with a Customer
Service Representative. From outside of the U.S., please refer to
the Verizon Wireless Global Support Guide, welcome letter and
calling card that came with your device. This will enable you to
make calls toll free from landlines in most countries where we offer
Global Phone service.
22Unboxing
nano SIM card
HTC One uses a nano SIM card.
Use a standard nano SIM card only. Inserting a modified card that is thicker
than the standard nano SIM card may cause the card to not fit properly or
damage the card slot.
Inserting a nano SIM card
1. Hold the phone face up.
2. Insert the tip of the tray eject tool into the tray eject hole next to
the nano SIM card slot.
3. Push the tip all the way into the hole until the card tray ejects.
4. Pull the card tray out.
5. Place the nano SIM card (contacts facing down) into the tray.
6. Insert the card tray back into the slot.
Removing a nano SIM card
Make sure to switch off HTC One before removing the card.
1. Hold the phone face up and the top panel facing you.
Unboxing23
24Unboxing
2. Insert the tip of the tray eject tool into the tray eject hole next to
the nano SIM card slot.
3. Push the tip all the way into the hole until the card tray ejects.
4. Pull the card tray out, and remove the nano SIM card.
5. Make sure that you insert the empty card tray back into the slot.
Setting up your phone25
Setting up your phone
Entering your PIN
If you've assigned a PIN (personal identification number) to your nano SIM
card, enter it when asked, and then tap enter.
If you enter the wrong PIN three times, the nano SIM card is
blocked. If this happens, you can unblock it with the PUK (PIN
Unlocking Key) code by calling Verizon Wireless customer service.
Setting up your phone for the first time
When you switch on your phone for the first time, you’ll be asked to set it
up. Just follow the onscreen instructions and you’ll be up and running in no
time.
On the Keep your life in sync screen, be sure to sign in with your Microsoft
account so you can use services such as Windows® Store, OneDrive™, and
more. If you don't have a Microsoft account, tap create one and follow the
onscreen instructions. See Adding a Microsoft account on page 114.
You can also create a Microsoft account from your computer by
going to signup.live.com.
26Setting up your phone
Account setup
Set up your online accounts so you can send and receive email, and more.
Depending on the type of email account that you set up, other items such
as contacts, calendar, or other information can appear on your phone as
well. And when you sign in to your social networking accounts, you'll also
get your friends' status updates and see the pictures they've posted.
Setting up an account
1. Swipe down from the top edge of the screen with one finger.
2. Tap All settings > email+accounts.
3. Tap add an account, and then tap the type of account you want to
set up.
4. Follow the onscreen instructions to set up your account.
Syncing an account
If you're not seeing your most recent email messages or status updates in
an account, you can manually sync the account to download them.
1. Swipe down from the top edge of the screen with one finger.
2. Tap All settings > email+accounts.
3. Press and hold the account whose information you want to
download, and then tap sync.
Setting up your phone27
Deleting an account
§ Removing an account does not remove accounts and information
from the online service itself.
§ Your primary Microsoft account cannot be deleted. You'll need to
do a factory reset to remove it.
1. Swipe down from the top edge of the screen with one finger.
2. Tap All settings > email+accounts.
3. Press and hold the account you want to delete, and then tap delete.
Some personal data may be retained by the third-party app after
you have removed the account from your phone.
Getting contacts into your phone
There are several ways you can add contacts to your phone.
Online accountsLog in to your online accounts to import contact
information.
Phone contactsCreate and store contacts directly in your phone.
Exchange ActiveSync®Sync your work contacts with ActiveSync.
Bluetooth
®
Receive contacts via Bluetooth from another
phone.
28Setting up your phone
Backup AssistantSMPlus Use this service to download stored contacts to
your phone or to back up your contacts to the
Backup Assistant Plus server.
My Verizon Mobile
Use My Verizon Mobile to access your Verizon Wireless account right on
your phone.
You can view your call, messaging, and data usage, check and pay your bill,
update your plan, buy accessories, and more.
1. Swipe to the App List.
2. Tap My Verizon Mobile.
Your first week with your new phone29
Your first week with your new phone
Switching the power on or off
Switching the power on
Press the POWER button.
When you turn on your phone for the first time, you’ll need to set it
up.
Switching the power off
1. Press and hold the POWER button until you see the message,
slide down to power off.
2. Swipe your finger down the screen.
30Your first week with your new phone
Phone not responding?
Restart your phone if it doesn't respond when you touch the screen
or press the buttons.
Press and hold the POWER button for at least 12 seconds. Your
phone turns off and then turns back on.
Touch gestures
Use touch gestures to get around your phone.
Tap
Tap the screen with your finger when you want to
select onscreen items such as application and settings
icons, or press onscreen buttons.
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