Htc ONE E9+ User Manual
User guide
HTC One E9+ dual sim
2 Contents
Contents
Features you'll enjoy
Personalization 9
Imaging 10
Sound 12
Unboxing
HTC One E9+ 13
Dual nano SIM cards 14
Storage card 16
Battery 17
Switching the power on or off 18
Managing your nano SIM cards with Dual network manager 18
Want some quick guidance on your phone? 18
Phone setup and transfer
Setting up HTC One E9+ for the first time 19
Restoring your backup from your cloud storage 20
Transferring content from an Android phone 21
Ways of transferring content from an iPhone 22
Transferring iPhone content through iCloud 22
Transferring contacts from your old phone through Bluetooth 22
Other ways of getting contacts and other content 23
Transferring photos, videos, and music between your phone and computer 24
Using Quick Settings 24
Getting to know your settings 25
Updating your phone's software 26
Getting apps from Google Play 28
Downloading apps from the web 29
Uninstalling an app 29
Your first week with your new phone
Basics 30
HTC Sense Home widget 40
Motion Launch 42
Lock screen 47
Notifications 49
Working with text 51
HTC Help 55
Personalizing
Themes 56
More ways to personalize 59
3 Contents
HTC BlinkFeed
What is HTC BlinkFeed? 66
Turning HTC BlinkFeed on or off 67
Restaurant recommendations 67
Ways of adding content on HTC BlinkFeed 68
Customizing the Highlights feed 69
Saving articles for later 69
Posting to your social networks 70
Removing content from HTC BlinkFeed 70
Camera
Camera basics 71
Selfies and people shots 76
Split Capture 78
Panoramic shots 79
Other camera features 81
Camera settings 82
Gallery
Viewing photos and videos in Gallery 84
Adding photos or videos to an album 87
Copying or moving photos or videos between albums 87
Tagging photos and videos 87
Searching for photos and videos 88
Finding matching photos 89
Viewing Pan 360 photos 89
Changing the video playback speed 90
Trimming a video 90
Saving a photo from a video 90
Viewing a Zoe in Gallery 91
One Gallery 91
Photo Editor
Basics 92
Editing continuous shots 94
Creative effects 96
Phone calls
Making a call with Smart dial 102
Making a call with your voice 102
Dialing an extension number 103
Returning a missed call 103
Speed dial 103
Calling a number in a message, email, or calendar event 103
Making an emergency call 104
Receiving calls 104
What can I do during a call? 104
Setting up a conference call 105
Call History 106
Switching between silent, vibrate, and normal modes 106
4 Contents
Home dialing 107
Messages
Sending a text message (SMS) 108
Sending a multimedia message (MMS) 108
Sending a group message 109
Resuming a draft message 109
Replying to a message 109
Forwarding a message 110
Moving messages to the secure box 110
Blocking unwanted messages 111
Copying a text message to the nano SIM card 111
Deleting messages and conversations 111
Entertainment
HTC BoomSound with Dolby Audio 113
HTC Music 114
FM Radio 117
HTC Connect 117
Power and storage management
Battery 122
Phone storage 125
File Manager 127
Sync, backup, and reset
Online sync 129
Backup 130
HTC Sync Manager 135
Reset 137
People
Your contacts list 139
Setting up your profile 140
Adding a new contact 140
Editing a contact’s information 141
Getting in touch with a contact 142
Importing or copying contacts 142
Merging contact information 143
Sending contact information 144
Contact groups 144
Private contacts 145
Calendar and Email
Viewing the Calendar 147
Scheduling or editing an event 148
Choosing which calendars to show 148
Sharing an event 149
Accepting or declining a meeting invitation 149
5 Contents
Dismissing or snoozing event reminders 150
Checking your mail 151
Sending an email message 152
Reading and replying to an email message 152
Managing email messages 153
Searching email messages 154
Working with Exchange ActiveSync email 154
Adding an email account 155
What is Smart Sync? 156
Google Search and apps
Google Now 157
Google Search 159
Google Chrome 160
Google Drive 161
Google Maps 163
YouTube 165
Other apps
HTC Dot View 167
Kid Mode 169
HTC Car 171
Scribble 172
Clock 175
Weather 175
Voice recorder 176
Internet connections
Turning the data connection on or off 177
Managing your data usage 177
Wi-Fi connection 179
Connecting to VPN 180
Using HTC One E9+ as a Wi-Fi hotspot 181
Sharing your phone's Internet connection by USB tethering 182
Wireless sharing
Bluetooth 183
NFC 185
HTC Mini+ 186
Settings and security
Turning location services on or off 189
Airplane mode 189
Scheduling when to turn data connection off 190
Automatic screen rotation 190
Setting when to turn off the screen 190
Screen brightness 190
Touch sounds and vibration 191
Changing the display language 191
Glove mode 191
6 Contents
Installing a digital certificate 192
Pinning the current screen 192
Disabling an app 193
Assigning a PIN to a nano SIM card 193
Accessibility features 193
Accessibility settings 194
Turning Magnification gestures on or off 194
Navigating HTC One E9+ with TalkBack 195
Trademarks and copyrights
Index
7 About this guide
About this guide
In this user guide, we use the following symbols to indicate useful and important information:
This is a note. A note often gives additional information, such as what happens when you choose
to do or not to do a certain action. A note also provides information that may only be applicable
to some situations.
This is a tip. A tip gives you an alternative way to do a particular step or procedure, or lets you
know of an option that you may find helpful.
This indicates important information that you need in order to accomplish a certain task or to
get a feature to work properly.
This provides safety precaution information, that is, information that you need to be careful
about to prevent potential problems.
Some apps may not be available in all regions or with your mobile operator.
8 Important note on recoverable data
Important note on recoverable data
Files and other data that have been deleted, cleared, removed, or erased from your device
may still be recoverable by third-party data recovery software. Even a factory reset may not
permanently erase all data from your phone, including personal information.
9 Features you'll enjoy
Features you'll enjoy
Personalization
Designed with you in mind, HTC One E9+ is filled with innovations that help it to adapt to your life.
Themes
Make HTC One E9+ feel more personal by
customizing how it looks with your own photos and
then mix and match with different sets of icons,
sounds, color schemes, and more. See What is the
Themes app? on page 56.
HTC Sense Home
HTC BlinkFeed
Your Home screen adapts to your needs at home, at work, and on
the go. New lock screen notifications make it easier to find what
you've missed, see upcoming events, get restaurant
recommendations, and more. See What is the HTC Sense Home
widget? on page 40 and HTC BlinkFeed Notifications on page
48.
Get your favorite topics, news, social media, and more
conveniently delivered to one place on your phone. Even get
suggestions for points of interests and places to eat! See What is
HTC BlinkFeed? on page 66.
10 Features you'll enjoy
Kid Mode
Be worry-free while your kids use your
HTC One E9+. Customize your little ones'
experience in Kid Mode™, where they can
enjoy a virtual playground with games, apps,
and books that you approve of. You can check
on which sites and subjects your child has
been spending time on. See Switching to
Kid Mode on page 169.
Imaging
Made to help you capture your memories to share with family and friends.
Bokeh
When using Bokeh mode with the main camera, you can focus on
any object by just tapping it, which blurs the background for an
artistic effect. See Changing the focus in Bokeh mode on page
75.
Split Capture
Use Split Capture mode to record yourself
and the action in front of you. This mode
uses both the front and back cameras to
capture a split-screen photo or video. You
can even resize the split windows. See
Using Split Capture mode on page 78.
Front camera features
Enjoy using the variety of selfie-friendly features with the Camera app.
11 Features you'll enjoy
§ Live Makeup – Before taking your selfie, use Live Makeup to smoothen your skin. See
Applying skin touch-ups with Live Makeup on page 77.
§ Instant selfie shots – Flash a smile, and the camera instantly captures your smiling face. Or,
Just say "Cheese"! See Using Auto Selfie on page 77 and Using Voice Selfie on page 77.
§ Photo Booth – Take 4 selfies and the camera automatically merges them into a single picture.
See Taking selfies with Photo Booth on page 78.
One Gallery
One Gallery lets you view all your photos and videos that are stored on HTC One E9+ as well as on
favored online services right from the Gallery app. You can also find similar photos and videos using
Image match or by searching with keywords or tags. See One Gallery on page 91.
Photo Editor
The Photo Editor app enhances your photos, from basic edits to elegant effects!
Make a photo surreal. Blend in shapes,
elements, and prismatic effects. See
Prismatic on page 98.
Superimpose one image onto another and
create a unique composition only you can
imagine! See Double Exposure on page
99.
Face Fusion uses two photos such as your
selfie and a photo of your favorite
celebrity to merge your looks together. See
Face Fusion on page 100.
12 Features you'll enjoy
Zoe
Use the Zoe™ app to create stories using your photos and videos combined with your own
soundtrack. Right from this app, you can engage with the Zoe community to share your content and
remix with other people's content. There's also the Zoe website that's accessible from your
computer web browser where everyone can view shared content.
To find out how to use the Zoe app, go to www.zoe.com/help. To visit the Zoe website, go to
www.zoe.com.
Sound
Discover audio bliss on HTC One E9+ through its built-in speakers, headphones, or wireless
speakers.
HTC BoomSound with Dolby Audio
Hear what you've been missing. HTC BoomSound™ gives you a rich, authentic sound experience,
whether you’re listening to music, watching a video, or playing a game. To find out more, see
Toggling modes in HTC BoomSound on page 113 and Using HTC BoomSound with headphones on
page 113.
HTC Connect
Simply swipe up the screen with three fingers to stream music or video from HTC One E9+ to your
speakers or TV. Control the volume and playback with your phone! You can even enjoy your favorite
music on multiple speakers. See What is HTC Connect? on page 117.
13 Unboxing
Unboxing
HTC One E9+
1. Dual speakers
2. POWER
3. VOLUME buttons
4. Front camera
5. 3.5mm headset jack
6. Proximity sensor
7. Notification LED
8. Slot cover
9. USB connector
™
You need a 4G/LTE
services. Check with your operator for details.
§ If you want to use a case or screen protector, don’t cover and block the proximity sensor.
Purchase a case or screen protector designed for HTC One E9+.
§ Avoid liquid or dust from entering the microphone hole to prevent damage to the microphone.
§ Avoid connecting third-party headsets or accessories with metallic charms that dangle near the
headset jack. Using these may affect signal reception.
plan to use your operator's 4G/LTE network for voice calls and data
14 Unboxing
Dual nano SIM cards
HTC One E9+ has two nano SIM card slots. You can insert a LTE/WCDMA/GSMnano SIM card in
either slot.
When you have two cards inserted, only one card can connect to a mobile data network. The other
card will connect to the 2G network only. Go to Settings > Dual network manager to set which card
connects to mobile data network.
Use a standard nano SIM card only. Inserting a modified card that is thicker than the standard
nano SIM card may cause the card to not fit properly or damage the card slot.
Inserting nano SIM cards
1. Make sure HTC One E9+ is off and hold it securely with the front facing down.
2. Open the slot cover with your thumb or finger.
3. Pull the trays out from the nano SIM slots.
15 Unboxing
4. Place the nano SIM cards into the trays with the gold contacts facing up and the cut-off
corner facing out.
5. When reinserting the trays, make sure they are facing up so that the nano SIM cards don’t fall
out. Slide the trays all the way into the slots.
6. To close the slot cover, slide the plastic hinge into the side and press the cover until it clicks
into place.
Removing a nano SIM card
Make sure to switch off HTC One E9+ before removing the card.
1. Open the slot cover with your thumb or finger.
2. Pull the tray out from the nano SIM slot, and remove the nano SIM card.
3. To close the slot cover, slide the plastic hinge into the side and press the cover until it clicks
into place.
16 Unboxing
Storage card
Use a storage card to store your photos, videos, and music. When you need to free up phone storage
space, you can also move certain apps to the storage card, if the apps support this feature.
The storage card is optional and sold separately.
§ Moving apps to the storage card doesn't back up the apps. If you do a factory reset, your phone
loses the apps. You'll need to reinstall them.
§ When you remove the storage card and insert it in another phone, the apps on the storage card
won't be installed automatically to the other phone. You'll need to reinstall them.
Inserting the storage card
1. Open the slot cover with your thumb or finger.
2. With HTC One E9+ facing down, insert a microSD™ into the bottom slot, with its gold
contacts facing up and towards the slot.
3. To close the slot cover, slightly move it side to side to let the rubber hinge sink down by itself.
Then gently press down the cover.
Unmounting the storage card
When you need to remove the storage card while HTC One E9+ is on, unmount the storage card first
to prevent corrupting or damaging the files in the storage card.
1. From the Home screen, tap > Settings > Storage.
2. Tap Unmount SD card.
17 Unboxing
Removing the storage card
1. Open the slot cover with your thumb or finger.
2. Push the storage card in to eject it from its slot.
3. To close the slot cover, slide the plastic hinge into the side and press the cover until it clicks
into place.
Battery
Charging the battery
Before you turn on and start using HTC One E9+, it is recommended that you charge the battery.
§ If the battery has been discharged for several days, you may need to charge HTC One E9+ for
several minutes before powering it on.
§ Use only the adapter and the USB cable that came with HTC One E9+ to charge the battery.
When the battery power is too low, make sure to use the power adapter to charge, not the USB
cable connection with your computer.
1. Insert the small end of the USB cable into the USB connector.
2. Insert the other end of the USB cable into the power adapter.
3. Plug in the power adapter to an electrical outlet to start charging the battery.
§ As a safety precaution, the battery may stop charging to avoid overheating.
§ Avoid charging the battery in hot environments.
§ When you're using the web browser and charging the battery, HTC One E9+ may become
warmer. This is normal.
§ To conserve energy, unplug the power adapter from the electrical outlet after you finish
charging.
18 Unboxing
Switching the power on or off
Switching the power on
Press the POWER button until HTC One E9+ vibrates.
When you turn on HTC One E9+ for the first time, you’ll need to set it up.
Switching the power off
1. If the display is off, press the POWER button to turn it back on.
2. Press and hold the POWER button for a few seconds.
3. Tap Power off on the options menu.
Managing your nano SIM cards with Dual network manager
From the Home screen, tap
off, change the slot names, and more.
> Settings > Dual network manager. You can turn either slot on or
Choosing which nano SIM card to connect to the 4G/3G network
When you have two nano SIM cards inserted on your phone, only one card can connect to the
4G/3G network. The other card will connect to the 2G network only.
You can set which card you want to connect to the 4G/3G network.
1. From the Home screen, tap > Settings > Dual network manager.
2. Tap Preferred data network.
3. Choose the card you want to connect to the 4G/3G network.
Want some quick guidance on your phone?
Check out the friendly walkthroughs and the FAQs in the Help app to learn how to use your phone.
§ When you see a Tips & Help tile in HTC BlinkFeed™, just tap the tile to know more about the
tip.
§ From the Home screen, tap , and then find and tap Help.
You can then tap Search help articles & videos, and enter what you're looking for. Or you
can tap to browse how-tos, FAQs, and more.
19 Phone setup and transfer
Phone setup and transfer
Setting up HTC One E9+ for the first time
When you switch on HTC One E9+ for the first time, you’ll be asked to set it up.
You can enable TalkBack to navigate by voice feedback before selecting the language. Press and
hold two fingers on the screen until you hear a message saying that accessibility mode is enabled.
Walk through the on-device setup to choose your Internet connection, sign in to your accounts, set
up your screen lock, and more.
During the setup, there are different ways you can choose to transfer or restore content to
HTC One E9+. It is recommended to choose just one of the following methods to avoid overwriting
content that has already been imported to HTC One E9+:
§ Use Google® backup if you've used it to back up your old phone before and you only need to
restore apps and no other types of content. On the Get your apps & data screen, choose your
old phone and the apps you want to restore to HTC One E9+.
If you have other types of content to transfer or restore from your old phone, tap Restore
from this backup, and then select Set up as new device.
§ Use HTC Backup to restore a previous backup from your cloud storage. On the HTC
Advantage screen, sign in with the account credentials that you used as your HTC Account.
Or you can tap Restore from HTC Backup on the Transfer or restore content screen.
§ If you have content from another phone that you want to transfer, whether it's from an
Android™, iPhone, or other phone, tap Transfer content on the Transfer or restore content
screen.
Depending on the type of old phone that you have, see the following for more details:
Transferring content from an Android phone on page 21
Ways of transferring content from an iPhone on page 22
Transferring contacts from your old phone through Bluetooth on page 22
Some features that need to connect to the Internet such as location-based services and auto-sync
of your online accounts may incur extra data fees. To avoid incurring data fees, disable these
features under Settings. For more information on location services, see Turning location
services on or off on page 189.
20 Phone setup and transfer
Restoring your backup from your cloud storage
If you used HTC Backup before, you can restore a previous backup when you turn HTC One E9+ on
for the first time or after a factory reset.
Depending on the amount of content, restoring a backup to HTC One E9+ through your data
connection may incur additional data costs and take a long time. Using a Wi-Fi® connection is
recommended.
1. From the Add your account screen, sign in to your Google Account.
2. If you see the Get your apps & data screen, tap Restore from this backup, and then select Set
up as new device.
You'll see this screen when you've previously backed up an old phone using Google backup. Do
not restore anything from Google backup when you want to restore a backup from HTC Backup.
3. On the HTC Advantage screen, sign in with the account credentials that you used as your
HTC Account.
Or if you skipped this screen, tap Restore from HTC Backup on the Transfer or restore
content screen, and then sign in with the account credentials that you used as your HTC
Account.
4. Choose the backup that you want to restore to HTC One E9+.
5. If prompted, choose whether to use your mobile data or Wi-Fi connection for restoring your
backup.
6. Follow the onscreen instructions to restore your backup and to continue setting up your
phone.
7. Slide open the Notifications panel to check if there's any notification to finish setting up your
phone.
Free apps from Google Play™ will be restored in the background, and you can track the progress via a
notification in the status bar. To restore paid apps, you need to download and install them from
Google Play.
Your apps will appear on the Apps screen as they are installed. The Apps and Home screen shortcuts
will be reorganized as in your backup after all of your apps have been installed. You may continue
using HTC One E9+ while apps are being restored.
21 Phone setup and transfer
Transferring content from an Android phone
On your old Android phone, download the HTC Transfer Tool and use it to transfer your content to
HTC One E9+.
The types of locally stored content on your old phone that the HTC Transfer Tool can transfer
include contacts, messages, calendar events, music, photos, videos, and some settings. More types of
data such as call histories, email accounts, and some HTC app settings can be transferred from HTC
phones that have HTC Sense™ 5.5 or higher.
§ You need Android version 2.2 or later to use the HTC Transfer Tool on your old phone.
§ If your old phone has Android version 2.1 or an earlier version, you need to use Bluetooth
transfer. For details, see Transferring contacts from your old phone through Bluetooth on page
22.
From the Home screen, tap
1.
2. Choose whether to transfer from an HTC Android phone or other Android phone.
3. Tap Full transfer, and then tap Next.
4. Follow the steps shown on HTC One E9+ to download the HTC Transfer Tool from
Google Play to your old phone, install it, and open the tool.
5. When you see a PIN on your old phone, make sure the same PIN also appears on
HTC One E9+ before you continue.
If the PIN code doesn't appear, tap Retry on your old phone. If it still won't appear, this may
mean that your old phone is unable to connect to HTC One E9+. When this happens, try
another transfer method.
6. Tap Confirm on your old phone.
7. On your old phone, choose the types of content you want to transfer, tap Transfer, and then
tap Yes.
> Settings > Get content from another phone.
®
8. On your old phone, read the onscreen message, and then tap Yes.
9. Wait for the transfer to finish.
10. Tap Done on both phones.
22 Phone setup and transfer
Ways of transferring content from an iPhone
If you have an iPhone, there are 3 easy ways to transfer your contacts, messages, and other content
to HTC One E9+.
§ Back up and restore iPhone content through iCloud. To find out how, see Transferring
iPhone content through iCloud on page 22.
§ Back up iPhone content using iTunes on your computer, and then use HTC Sync Manager to
transfer the content to HTC One E9+. For details, see Transferring iPhone content and apps
to your HTC phone on page 136.
§ If you only need to copy your contacts, you can use Bluetooth transfer. For details, see
Transferring contacts from your old phone through Bluetooth on page 22.
Transferring iPhone content through iCloud
If you have an iCloud account, sync iPhone content to your iCloud storage, and then transfer the
content to HTC One E9+. You can transfer the following types of content from iCloud: contacts,
bookmarks, text messages, messages from iMessage, calendar events, and photos.
1. From the Home screen, tap
2. Tap iPhone > Import from iCloud backup.
3. Follow the steps shown onscreen to back up your iPhone content to your iCloud storage.
4. Enter your iCloud email address and password, and then tap Sign in.
5. Choose the iPhone backup that you want to transfer to HTC One E9+, and then tap Next.
6. Choose the types of content you want to transfer, and then tap Import.
7. Wait for the transfer to finish, and then tap Done.
Only some contact details can be transferred, such as the contact name, photo, postal address,
email address, birthdate, anniversary date, and notes.
> Settings > Get content from another phone.
Transferring contacts from your old phone through Bluetooth
Use Bluetooth if you only need to transfer contacts from an iPhone, a phone that has Android
version 2.1 (or earlier version), or other types of phones.
1. From the Home screen, tap > Settings > Get content from another phone.
2. Choose whether to transfer from an Android phone, iPhone, or other phone types.
3. If you chose to transfer from an Android phone, tap Quick transfer.
Or to transfer from iPhone, tap Transfer contacts over Bluetooth.
23 Phone setup and transfer
4. On your old phone, turn Bluetooth on.
5. Follow the onscreen instructions on your old and new phones to pair them and start the data
transfer.
§ Depending on the capabilities of your old phone, you may be able to transfer not only contacts
but also other data such as calendar events and text messages through Bluetooth.
§ Use your iCloud storage or HTC Sync Manager to transfer more types of content from an
iPhone.
Other ways of getting contacts and other content
There are different ways you can individually add contacts and other content to HTC One E9+.
Sync with your
computer
Google Account Google contacts are imported to HTC One E9+ after you sign in to your
Social network
accounts
Microsoft® Exchange
ActiveSync
Outlook.com account Sync personal contacts from your Microsoft Outlook.com account.
Phone contacts You can create contacts locally on HTC One E9+, if you don't prefer to
nano SIM cards Copy all your nano SIM contacts to HTC One E9+.
®
Use HTC Sync Manager to sync contacts, documents, playlists, and more
between HTC One E9+ and your computer running a Windows® or
Mac OS operating system.
You can also use it to transfer your iTunes backup that contains contacts,
messages, and other content from an iPhone from your computer to
HTC One E9+.
Google Account. You can also create more Google contacts right from
HTC One E9+.
Log in to your favorite social networks to sync contact information from
them.
HTC One E9+ syncs your work contacts from the Microsoft Exchange
ActiveSync Server in your workplace.
store them on your online accounts.
24 Phone setup and transfer
Transferring photos, videos, and music between your phone and computer
Here are ways you can transfer your media from or to your computer.
§ Connect HTC One E9+ to your computer. Your computer will recognize it just like any
removable USB drive, and you can copy your media between them.
§ Download and use the HTC Sync Manager software on your computer. You can set it up to
automatically get music, photos, and videos off HTC One E9+ to your computer. You can also
sync playlists from your computer to the phone.
If you have an iPhone, you can also connect it and transfer camera roll photos to your
computer using HTC Sync Manager. Then reconnect HTC One E9+ and copy them over.
§ Use cloud storage services to put your media in one place so you can manage them anywhere
—on your computer, HTC One E9+, and other mobile devices.
Using Quick Settings
In the Quick Settings panel, easily turn settings such as Wi-Fi and Bluetooth on or off.
1. Do any of the following:
§ With two fingers, swipe down from the status bar.
§ Swipe down twice from the status bar.
2. To turn a setting on or off, just tap its tile.
3. To change the options for a setting, press and hold its tile. Or tap .
25 Phone setup and transfer
Customizing Quick Settings
You can remove, replace, or rearrange the tiles in Quick Settings.
1. With two fingers, swipe down from the top of the screen to open Quick Settings.
2. Tap and do one of the following:
§ In the Quick Settings list, press and hold next to the item you want to move and drag
it to rearrange the list.
§ Under Hidden items, press and hold and drag it up to make it available in Quick
Settings.
There is a limit to the number of tiles that can be shown in Quick Settings. You may need to
remove an existing item to make space for another one. To remove an item, drag it below Hidden
items.
Getting to know your settings
Want to change the ringtone, set up a Wi-Fi connection, or add your accounts? Do this and more in
Settings.
1. Open Settings either from the Notifications panel or the Apps screen.
§ Swipe down from the status bar, and then tap .
§ From the Home screen, tap to switch to the Apps screen, and then tap Settings.
2. Here are some of the basic settings you can change:
§ Tap the On/Off switch next to an item such as Wi-Fi to turn it on or off. Tap the item
itself to configure its settings.
§ Tap Sound & notification to set a ringtone, choose a sound profile, and configure
incoming call sound settings.
§ Tap Personalize to change the wallpaper, add apps and widgets to the Home screen,
and more.
Tap
§ Tap Accounts & sync to add and sign in to your different accounts, such as email, social
networks, and more.
§ Tap Security to help secure HTC One E9+, for example with a screen lock.
in Settings to quickly find options and settings.
26 Phone setup and transfer
Updating your phone's software
HTC One E9+ can check and notify you if there’s a new update available. You can also choose to
automatically download updates or manually check if there's an available update.
Checking your system software version
Before installing a system software update, you can check first what Android and HTC Sense
versions you have on your phone.
1. From the Home screen, tap > Settings > About.
2. Tap Software information.
Enabling automatic updates
You can choose to automatically download and install software updates for HTC or mobile operator
apps.
1. From the Home screen, tap > Settings > About.
2. Tap Software updates.
3. To save on data usage, you can choose to update through Wi-Fi only.
4. Choose whether to auto-download system updates, app updates, or both.
App updates are installed automatically. You'll still need to confirm when to install system
software updates.
Installing a software update
When HTC One E9+ is connected to the Internet and there's a new software update available, the
update notification icon appears in the status bar.
1. Slide the Notifications panel open, and then tap the system update notification.
2. If you don't want to download the update using your data connection, select Update over
Wi-Fi only.
3. Tap Download.
4. When download is complete, select Install now, and then tap OK.
After updating, HTC One E9+ will restart.
Installing an application update
When Internet connection is on and there's an available update for your HTC or mobile operator
apps, the update notification icon appears in the status bar.
1. Slide the Notifications panel open, and then tap the update notification.
The Updates screen opens with the list of application updates to be installed.
2. Tap an item to view its details, and then tap .
3. When you're done reviewing the updates, tap Install. You'll be asked to restart HTC One E9+
if needed.
27 Phone setup and transfer
Installing app updates from Google Play
Some HTC apps and third-party apps get updated with improvements and bug fixes through
Google Play. You can manually update apps or set your phone to automatically download and install
app updates when available.
1. From the Home screen, tap , and then find and tap Play Store.
2. Tap to open the slideout menu.
3. Tap My apps.
You'll see a list of apps installed on your phone.
4. Under Updates, tap an app.
5. Tap Update.
6. Tap Accept.
In Play Store, tap
update your apps.
> Settings > Auto-update apps to choose how you want Google Play to
Checking for updates manually
1. From the Home screen, tap > Settings > About.
2. Tap Software updates. HTC One E9+ checks if updates are available.
If you don't have Internet connection, you'll be prompted to turn on mobile data or connect to a
Wi-Fi network. Once connected, tap Check now to check for updates.
28 Phone setup and transfer
Getting apps from Google Play
Google Play is the place to go to find new apps for HTC One E9+. Choose from a wide variety of free
and paid apps ranging from productivity apps, entertainment, to games.
§ You need a Google Wallet™ account to buy paid apps or to make in-app purchases. If you already
have a Google Account, just add Google Wallet by signing in with your existing username and
password at wallet.google.com.
§ The name of the Play Store app may differ depending on your region.
§ The ability to purchase apps varies by region.
Finding and installing an app
When you install apps and use them on HTC One E9+, they may require access to your personal
information or access to certain functions or settings. Download and install only apps that you trust.
Be cautious when downloading apps that have access to functions or a significant amount of your
data on HTC One E9+. You’re responsible for the results of using downloaded apps.
1. From the Home screen, tap , and then find and tap Play Store.
2. Browse or search for an app.
3. When you find the app that you like, tap it and read its description and user reviews.
4. To download or purchase the app, tap Install (for free apps) or the price button (for paid
apps).
5. Tap Accept.
Apps sometimes get updated with improvements or bug fixes. To automatically download
updates, after installing the app, tap > Auto-update.
To open the app, go to the Apps screen and tap the app.
Restoring apps from Google Play
Upgraded to a new phone, replaced a lost one, or performed a factory reset? Restore apps that you
previously downloaded.
1. From the Home screen, tap , and then find and tap Play Store.
2. Tap to open the slideout menu.
3. Tap My apps, swipe to the All tab, and then tap the app you want to restore.
4. Install the app.
For more details, refer to the Google Play help.
29 Phone setup and transfer
Downloading apps from the web
You can download apps directly from websites.
§ Apps downloaded from websites can be from unknown sources. To help protect HTC One E9+
and your personal data, we strongly recommend that you only download from websites you
trust.
§ Before you can install the downloaded app, make sure that you've set HTC One E9+ to allow
installation of third-party apps in Settings > Security > Unknown sources.
1. Open the browser, and then go to the website where you can download the app you want.
2. Follow the website's download instructions for the app.
After installing the app, make sure to go back to Settings > Security and clear the Unknown
sources option.
Uninstalling an app
If you no longer need an app that you've downloaded and installed, you can uninstall it.
Most of the preloaded apps cannot be uninstalled.
From the Apps screen, press and hold the app you want to remove, and then drag it to Uninstall.
If you purchased an app in Play Store, you can uninstall it for a refund within a limited time. To
know more about the refund policy for paid apps, refer to the Google Play help.
30 Your first week with your new phone
Your first week with your new phone
Basics
HTC Sense Home
After you've turned on and set up HTC One E9+ for the first time, you'll see the Home screen.
§ Set up the HTC Sense Home widget to experience the convenience of a Home screen that
automatically adjusts when you're at home, work, or outdoors. See What is the HTC Sense
Home widget? on page 40.
§ Swipe right and you'll find HTC BlinkFeed. You can customize HTC BlinkFeed to show posts
from your social networks, headlines from your favorite news media, and more. For details,
see What is HTC BlinkFeed? on page 66.
§ Swipe left and you’ll discover space for adding your favorite widgets, apps, and more so
they’re just a tap away. You can also add panels. For details, see Adding or removing a widget
panel on page 62.
§ You can change the apps on the launch bar at the bottom of the Home screen. See Launch bar
on page 60.
While you're in another screen or app, press
to return to the last Home screen you visited.
Onscreen navigation buttons
HTC One E9+ has onscreen navigation buttons at the bottom of the screen which rotate when you
change the orientation.
Standard navigation buttons
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