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One E8 Sprint
User Guide
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Table of contents
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HTC One E8 Sprint User Guide

User Guide
[UG template version 14a]
[sprint_htc_one_e8_ug_en_09022014_final]

Table of Contents

Radio Frequency Exposure Operating Instructions ............................................................................ xv
Important Note on Recoverable Data ................................................................................................. xv
Your Phone at a Glance ........................................................................................................................ 1
Charge Your Phone .............................................................................................................................. 2
Activate Your Phone ............................................................................................................................. 3
Complete the Setup Application ............................................................................................................ 4
Set Up Voicemail ................................................................................................................................... 5
Transfer Content to Your New Phone ................................................................................................... 5
Transfer Content from an Android Phone ..................................................................................... 5
Transfer Content from an iPhone ................................................................................................. 6
Transfer Content From Your Old Phone Using Bluetooth ............................................................ 7
Transfer Content Between Your Phone and Computer ................................................................ 7
Ways of Transferring Contacts and Other Content into Your Phone............................................ 8
Restore Your Backup From Your Online Storage to Your New Phone ................................................ 8
Your Home Screen................................................................................................................................ 9
Sprint Account Information and Help .................................................................................................... 9
Sprint Account Passwords ............................................................................................................ 9
Manage Your Account ................................................................................................................ 10
Sprint Support Services .............................................................................................................. 10
Your Phone’s Layout ........................................................................................................................... 12
Turn Your Phone On and Off .............................................................................................................. 14
Turn Your Screen On and Off ............................................................................................................. 14
Your Phone’s Lock Screen ................................................................................................................. 15
Unlock the Screen ....................................................................................................................... 15
Customize the Lock Screen ........................................................................................................ 16
Notification Widget ...................................................................................................................... 16
Disable the Lock Screen ............................................................................................................. 17
Onscreen Navigation Buttons ............................................................................................................. 17
Wake Up Phone Using Motion Launch ............................................................................................... 17
Table of Contents ii
Make a Call with Quick Call ........................................................................................................ 20
Turn Motion Launch On or Off .................................................................................................... 21
Motion Launch Troubleshooting ................................................................................................. 21
Touchscreen Navigation ..................................................................................................................... 22
Motion Gestures .................................................................................................................................. 26
Working with Phone Apps and Settings .............................................................................................. 28
Open an App ............................................................................................................................... 29
Get to Know Your Settings .......................................................................................................... 32
Using Quick Settings ................................................................................................................... 32
HTC BlinkFeed - Your Dynamic Home Screen ................................................................................... 33
Turn HTC BlinkFeed On or Off ................................................................................................... 34
Add Content to HTC BlinkFeed................................................................................................... 35
Customize the Highlights Feed ................................................................................................... 36
Save Articles for Later ................................................................................................................. 36
Post to Your Social Networks ..................................................................................................... 37
Remove Content From HTC BlinkFeed ...................................................................................... 37
Customize the Home Screen .............................................................................................................. 37
Change the Wallpaper ................................................................................................................ 37
Customize the Launch Bar .......................................................................................................... 38
Change Your Main Home Screen ............................................................................................... 38
Organize Your Widget Panels..................................................................................................... 38
Work with Widgets and App Shortcuts ....................................................................................... 39
Status Bar and Notifications Panel ..................................................................................................... 41
Status Bar ................................................................................................................................... 41
Notifications Panel ...................................................................................................................... 43
Front Indicator Light (LED) .......................................................................................................... 44
Capture the Phone Screen ......................................................................................................... 45
Enter Text ............................................................................................................................................ 45
HTC Sense Keyboard ................................................................................................................. 45
Enter Text by Typing on the HTC Sense Keyboard.................................................................... 46
Enter Text with Word Prediction on the HTC Sense Keyboard .................................................. 47
Enter Text with the HTC Sense Keyboard Using the Trace Keyboard ....................................... 48
Enter Text by Speaking on the HTC Sense Keyboard ............................................................... 49
Swype Keyboard ......................................................................................................................... 49
Edit Text ...................................................................................................................................... 50
Table of Contents iii
HD™ Voice ......................................................................................................................................... 52
Make Phone Calls ............................................................................................................................... 52
Call Using Smart Dial .................................................................................................................. 52
Dial an Extension Number .......................................................................................................... 53
Return a Missed Call ................................................................................................................... 54
Call From Call History ................................................................................................................. 54
Call From People ........................................................................................................................ 54
Call Using a Speed Dial Number ................................................................................................ 55
Call a Number in a Text Message, Email Message, or Calendar Event..................................... 55
Call Emergency Numbers ........................................................................................................... 55
Make International Calls ............................................................................................................. 55
Set Up Speed Dial............................................................................................................................... 56
Receive Phone Calls ........................................................................................................................... 57
In-call Options ..................................................................................................................................... 57
3-way Calling............................................................................................................................... 58
End a Call.................................................................................................................................... 58
Call Services ....................................................................................................................................... 58
Caller ID ...................................................................................................................................... 58
Call Waiting ................................................................................................................................. 59
Call Forwarding ........................................................................................................................... 59
Call History .......................................................................................................................................... 59
Open Call History ........................................................................................................................ 60
Save a Number From Call History .............................................................................................. 60
Prepend a Number From Call History ......................................................................................... 61
Block a Caller .............................................................................................................................. 61
Erase Call History ....................................................................................................................... 61
Change Ringtone Settings .................................................................................................................. 61
Visual Voicemail .................................................................................................................................. 62
Set Up Visual Voicemail .............................................................................................................. 62
Review Visual Voicemail ............................................................................................................. 63
Voicemail (Traditional) ........................................................................................................................ 64
Voicemail Notification .................................................................................................................. 64
Set Up Voicemail ........................................................................................................................ 64
Retrieve Your Voicemail Messages ............................................................................................ 64
Table of Contents iv
Internet Calls ....................................................................................................................................... 65
Add an Internet Calling Account ................................................................................................. 65
Make an Internet Call .................................................................................................................. 65
Wi-Fi Calling ........................................................................................................................................ 66
Set Up and Enable Wi-Fi Calling ................................................................................................ 66
Make a Call Using Wi-Fi Calling ................................................................................................. 67
Turn Off Wi-Fi Calling ................................................................................................................. 67
Your People List .................................................................................................................................. 68
Find People ................................................................................................................................. 69
Set Up Your Profile ............................................................................................................................. 69
Add Entries to the People App ............................................................................................................ 69
Add a New People Entry ............................................................................................................. 70
Get in Touch with a Contact ................................................................................................................ 70
Manage People Entries ....................................................................................................................... 71
Edit a People Entry ..................................................................................................................... 71
Delete an Entry ........................................................................................................................... 71
Delete Multiple Entries ................................................................................................................ 71
Import or Copy Contacts ............................................................................................................. 72
Merge Entries in People ...................................................................................................................... 72
Accept Contact Link Suggestions ............................................................................................... 72
Manually Merge Entries .............................................................................................................. 72
Break the Link ............................................................................................................................. 73
Send Contact Information ................................................................................................................... 73
Contact Groups ................................................................................................................................... 74
Create a Group ........................................................................................................................... 74
Send a Message or Email to a Group ......................................................................................... 74
Edit a Contact Group .................................................................................................................. 75
Manage Your Contact Groups .................................................................................................... 75
Back Up and Restore Your Contacts .................................................................................................. 75
Private Contacts .................................................................................................................................. 76
Gmail ................................................................................................................................................... 77
Create a Google Account ............................................................................................................ 77
Sign In to Your Google Account.................................................................................................. 78
Table of Contents v
View Your Gmail Inbox ............................................................................................................... 78
Send a New Gmail Message ...................................................................................................... 80
Reply To or Forward an Email Message .................................................................................... 80
Add a Gmail Account .................................................................................................................. 81
Get Help with Gmail .................................................................................................................... 81
Email ................................................................................................................................................... 81
Add an Email Account ................................................................................................................. 81
Check Your Mail Inbox ................................................................................................................ 82
Organize Your Inbox ................................................................................................................... 82
Send an Email Message ............................................................................................................. 83
Read and Reply to an Email Message ....................................................................................... 83
Save an Image in an Email Message ......................................................................................... 84
Save an Email Message in Tasks ............................................................................................... 84
Manage Email Messages ............................................................................................................ 84
Search Email Messages ............................................................................................................. 85
Work with Exchange ActiveSync Email ...................................................................................... 86
Delete an Email Account ............................................................................................................. 87
Use Smart Sync .......................................................................................................................... 87
Change the Email Account Settings ........................................................................................... 87
Text Messaging and MMS .................................................................................................................. 89
Send a Text Message (SMS) ...................................................................................................... 89
Send a Multimedia Message (MMS) ........................................................................................... 90
Send a Group Message .............................................................................................................. 91
Save and Resume Composing a Draft Message........................................................................ 91
Read and Reply to a Message.................................................................................................... 92
Receive Text Messages From Contacts Using an iPhone ......................................................... 93
View and Save an Attachment from a Multimedia Message ...................................................... 93
Help Protect Your Messages ...................................................................................................... 94
Block Unwanted Messages ......................................................................................................... 95
Delete Messages and Conversations ......................................................................................... 95
Back Up and Restore Your Text Messages ................................................................................ 95
Text and Multimedia Message Options ...................................................................................... 96
Social Networking Accounts ............................................................................................................... 99
Facebook .................................................................................................................................... 99
Twitter ......................................................................................................................................... 99
Table of Contents vi
Google+ ...................................................................................................................................... 99
YouTube ...................................................................................................................................... 99
Get Apps ........................................................................................................................................... 102
Get Apps from Google Play ...................................................................................................... 102
Sprint Zone................................................................................................................................ 103
Download Apps from the Web .................................................................................................. 103
Uninstall an App ........................................................................................................................ 104
Navigation ......................................................................................................................................... 104
HTC Car .................................................................................................................................... 104
Google Maps ............................................................................................................................. 106
Scout ......................................................................................................................................... 108
Music ................................................................................................................................................. 109
Listen to Music .......................................................................................................................... 109
Turn the HTC BoomSound Profile On or Off ............................................................................ 110
Create and Work with Playlists ................................................................................................. 111
Add a Song to the Queue ......................................................................................................... 112
Update Album Covers and Artist Photos .................................................................................. 112
Set a Song as a Ringtone ......................................................................................................... 112
Search for Lyrics, Music Videos, and More .............................................................................. 113
Google Play Music .................................................................................................................... 114
Sprint Music Plus ...................................................................................................................... 114
Google Play Movies & TV ................................................................................................................. 115
Connect to Your Home Entertainment System ................................................................................. 115
About HTC Media Link HD ........................................................................................................ 115
Share Media on DLNA Devices ................................................................................................ 116
HTC Connect ............................................................................................................................ 116
Kid Mode ........................................................................................................................................... 117
Data Services General Information – Sprint Spark LTE and 3G Networks ...................................... 118
Sprint Spark LTE ....................................................................................................................... 118
Data Connection Status and Indicators .................................................................................... 118
Launch a Web Connection ........................................................................................................ 119
Turn the Data Connection On or Off ......................................................................................... 119
Schedule When to Turn Data Connection Off .......................................................................... 119
Table of Contents vii
Manage Your Data Usage ........................................................................................................ 120
Wi-Fi .................................................................................................................................................. 121
Turn Wi-Fi On and Connect to a Wireless Network .................................................................. 121
Prevent Notifications from Unsecured Wi-Fi Networks ............................................................. 121
Connect to a Wi‑Fi Network via WPS ...................................................................................... 122
Disconnect from a Wireless Network ........................................................................................ 122
Virtual Private Networks (VPN) ......................................................................................................... 122
Add a VPN Connection ............................................................................................................. 123
Connect to a VPN ..................................................................................................................... 123
Disconnect From a VPN ........................................................................................................... 123
Search for Information ...................................................................................................................... 123
Perform Searches on the Web and Your Phone ...................................................................... 123
Search the Web with Your Voice .............................................................................................. 124
Set Search Options ................................................................................................................... 124
Get Instant Information with Google Now ................................................................................. 124
Browse the Web ................................................................................................................................ 126
Open the Browser ..................................................................................................................... 126
Use Browser Tabs .................................................................................................................... 127
Save Web Content For Later .................................................................................................... 128
Add and Manage Your Bookmarks ........................................................................................... 128
Browsing History ....................................................................................................................... 129
Private Browsing ....................................................................................................................... 129
Set Browser Options ................................................................................................................. 129
Use Google Chrome to Browse the Web .................................................................................. 130
Mobile Hotspot .................................................................................................................................. 130
Share Internet Connection via USB Tethering .................................................................................. 130
Get Started with the Camera ............................................................................................................ 132
Take a Photo ............................................................................................................................. 134
Capture Better Photos .............................................................................................................. 135
Record a Video ......................................................................................................................... 136
Take Continuous Camera Shots ............................................................................................... 136
Use Zoe Camera ....................................................................................................................... 137
Take a Selfie ............................................................................................................................. 137
Improve Portrait Shots .............................................................................................................. 138
Table of Contents viii
Take a Panoramic Photo .......................................................................................................... 138
Use Dual Capture Mode ........................................................................................................... 138
Use HDR ................................................................................................................................... 139
Record Slow Motion Videos ...................................................................................................... 139
Manually Adjusting Camera Settings ........................................................................................ 140
Save Your Settings as a Camera Mode ................................................................................... 140
Change Camera and Video Settings ........................................................................................ 141
Access Photos and Videos ............................................................................................................... 141
View Photos and Videos Organized by Time ........................................................................... 141
View Photos and Videos by Album ........................................................................................... 142
View Photos by Location ........................................................................................................... 143
Find Matching Photos ............................................................................................................... 144
Edit Your Photos ....................................................................................................................... 145
Create an Animated Gif ............................................................................................................ 146
Create an Action Sequence Shot ............................................................................................. 146
Edit a Group Shot ..................................................................................................................... 147
Remove Unwanted Objects in a Photo ..................................................................................... 147
Watch and Trim Videos ............................................................................................................. 148
Change the Video Playback Speed .......................................................................................... 149
Create a Zoe in Gallery ............................................................................................................. 149
Calendar ............................................................................................................................................ 151
View the Calendar ..................................................................................................................... 151
Schedule or Edit an Event ........................................................................................................ 152
Choose Which Calendar to Show ............................................................................................. 152
Share an Event (vCalendar) ..................................................................................................... 153
Accept or Decline a Meeting Invitation ..................................................................................... 153
Dismiss or Snooze Reminders.................................................................................................. 153
Calculator .......................................................................................................................................... 154
Clock & Alarm ................................................................................................................................... 154
Set the Date and Time Manually............................................................................................... 154
Set an Alarm ............................................................................................................................. 155
Check the Weather ........................................................................................................................... 155
Scribble ............................................................................................................................................. 155
Compose a Note ....................................................................................................................... 155
Table of Contents ix
Create a Note for a Photo Blog ................................................................................................. 157
Group Notes Into a Notebook ................................................................................................... 158
Publish and Share a Note ......................................................................................................... 158
Online Storage .................................................................................................................................. 158
Google Drive ............................................................................................................................. 159
Dropbox ..................................................................................................................................... 162
Tasks ................................................................................................................................................. 163
Create a Task............................................................................................................................ 163
Manage Tasks .......................................................................................................................... 163
Manage Task Lists .................................................................................................................... 164
Voice Recorder ................................................................................................................................. 164
Record Your Voice .................................................................................................................... 164
HTC Sync Manager........................................................................................................................... 165
Install HTC Sync Manager on a Windows Computer ............................................................... 166
Transfer iPhone Content to Your HTC Phone .......................................................................... 166
Get Help .................................................................................................................................... 166
File Manager ..................................................................................................................................... 167
Switch Between Storage Types ................................................................................................ 167
Search for Files ......................................................................................................................... 167
Organize Your Files .................................................................................................................. 167
Bluetooth and NFC............................................................................................................................ 168
Connect a Bluetooth Headset or Car Kit ................................................................................... 168
Reconnect a Headset or Car Kit ............................................................................................... 169
Disconnect From a Bluetooth Device ....................................................................................... 169
Send Information Using Bluetooth ............................................................................................ 169
Where Sent Information is Saved ............................................................................................. 170
Receive Files Using Bluetooth .................................................................................................. 171
Use Bluetooth FTP Server ........................................................................................................ 172
Share Content with NFC ........................................................................................................... 172
microSD Card .................................................................................................................................... 173
Insert the microSD Card ........................................................................................................... 174
Remove the microSD Card ....................................................................................................... 174
Check the microSD Card Memory ............................................................................................ 175
Erase the microSD Card ........................................................................................................... 175
Unmount the microSD Card ...................................................................................................... 176
Table of Contents x
HTC Dot View ................................................................................................................................... 176
Change the HTC Dot View Wallpaper ...................................................................................... 176
Select Which Notifications to Display ....................................................................................... 177
Update Your Phone........................................................................................................................... 177
Prepare for a Phone Update ..................................................................................................... 177
Update the Operating System................................................................................................... 178
Update Your Profile ................................................................................................................... 179
Update Your PRL ...................................................................................................................... 179
HTC Guide ........................................................................................................................................ 179
Activate Sprint Worldwide Service on Your Account ........................................................................ 180
Your Phone’s SIM Card for International GSM Roaming ................................................................. 180
Enable Global Roaming Mode .......................................................................................................... 181
Make and Receive Worldwide Calls ................................................................................................. 181
Sprint International Voicemail Service .............................................................................................. 182
Set Up Your Voicemail Access Number for International Use .................................................. 182
Access Your Voicemail Internationally ...................................................................................... 182
International Voicemail Troubleshooting ................................................................................... 183
International Data Roaming .............................................................................................................. 183
Get Started With Sprint Worldwide Data Services.................................................................... 183
Access Email and Data Services on GSM/UMTS Networks .................................................... 183
Access Email and Data Services Internationally on CDMA Networks ...................................... 184
International Roaming Status Messages .......................................................................................... 184
Contact Sprint for Assistance with International Service .................................................................. 186
Wireless & Networks Settings ........................................................................................................... 188
Airplane Mode ........................................................................................................................... 188
Wi-Fi Settings ............................................................................................................................ 188
Wi-Fi Calling Settings ................................................................................................................ 188
Bluetooth Settings ..................................................................................................................... 188
Mobile Data Settings ................................................................................................................. 189
Media Output Settings .............................................................................................................. 189
More Wireless & Network Settings ........................................................................................... 189
Personalize Settings ......................................................................................................................... 189
Customize the Home and Lock Screen Settings ...................................................................... 189
Table of Contents xi
Ringtone .................................................................................................................................... 190
Notification Sound ..................................................................................................................... 190
Alarm ......................................................................................................................................... 190
Accounts & Sync ............................................................................................................................... 190
Add Your Social Networks, Email Accounts, and More ............................................................ 190
Add an Exchange ActiveSync Account ..................................................................................... 191
Add Email Accounts .................................................................................................................. 191
Add One or More Google Accounts .......................................................................................... 191
Manage Your Online Accounts ................................................................................................. 192
Location Settings ............................................................................................................................... 192
Location Setting ........................................................................................................................ 192
Google’s Location Reporting ..................................................................................................... 193
Security Settings ............................................................................................................................... 193
Screen Lock Settings ................................................................................................................ 193
Bypass the Lock Screen ........................................................................................................... 195
Lock Screen and Password Settings ........................................................................................ 195
Allow Installation of Third-Party Programs ................................................................................ 195
Work with Certificates ............................................................................................................... 195
Accessibility Settings......................................................................................................................... 196
Navigate Your Phone with TalkBack ........................................................................................ 197
Backup and Reset ............................................................................................................................. 199
Backup ...................................................................................................................................... 199
Reset Your Phone ..................................................................................................................... 201
Get Content From Another Phone .................................................................................................... 203
Display & Gestures Settings ............................................................................................................. 203
Auto-rotate Screen .................................................................................................................... 203
Font Style .................................................................................................................................. 203
Font Size ................................................................................................................................... 203
Brightness ................................................................................................................................. 203
Screen Timeout (Sleep) ............................................................................................................ 204
Daydream .................................................................................................................................. 204
Flash Notifications ..................................................................................................................... 204
App Notifications ....................................................................................................................... 204
Media Gesture .......................................................................................................................... 205
Motion Launch Gestures ........................................................................................................... 205
Table of Contents xii
Calibrate the Screen ................................................................................................................. 205
HTC BoomSound Setting .................................................................................................................. 205
Sound Settings .................................................................................................................................. 205
General Sound Settings - Sound Profile and Vibrate ............................................................... 205
General Sound Settings - Volumes .......................................................................................... 206
Do Not Disturb Mode ................................................................................................................ 206
Incoming Calls - Ringtone ......................................................................................................... 207
Incoming Calls - Other Options ................................................................................................. 208
Notifications and Alarms ........................................................................................................... 208
System Sound Settings ............................................................................................................. 208
Call Settings ...................................................................................................................................... 208
Voicemail Settings .................................................................................................................... 209
Hearing Aids.............................................................................................................................. 209
CDMA Call Settings .................................................................................................................. 209
Internet Call Settings ................................................................................................................. 210
Other Call Settings .................................................................................................................... 210
Apps Settings .................................................................................................................................... 210
Uninstall Third-party Apps ......................................................................................................... 211
Clear Application Cache and Data ............................................................................................ 211
Storage Settings ................................................................................................................................ 211
Types of Storage ....................................................................................................................... 211
Copy Files To or From Your Phone .......................................................................................... 212
Make More Storage Space ....................................................................................................... 212
Encrypt Data on Your Phone .................................................................................................... 213
Power Settings .................................................................................................................................. 213
Optimize Battery Life with Power Saver Mode ......................................................................... 213
Use Extreme Power Saving Mode ............................................................................................ 214
Check Battery Usage ................................................................................................................ 214
Check Battery History ............................................................................................................... 214
Display the Battery Percentage ................................................................................................ 214
Battery Saving Tips ................................................................................................................... 215
Language & Keyboard Settings ........................................................................................................ 217
Change the Phone Language ................................................................................................... 217
Spell Checker ............................................................................................................................ 217
Keyboard and Input Methods - Google Voice Typing ............................................................... 217
Table of Contents xiii
Keyboard and Input Methods - HTC Sense Input ..................................................................... 217
Keyboard and Input Methods - Swype ...................................................................................... 218
Speech Settings ........................................................................................................................ 218
Date & Time Settings ........................................................................................................................ 218
Printing .............................................................................................................................................. 219
Activate This Device.......................................................................................................................... 219
System Updates ................................................................................................................................ 219
About Your Phone ............................................................................................................................. 220
Index .......................................................................................................................................................... 223
Table of Contents xiv

Important Information

Radio Frequency Exposure Operating Instructions

This device was tested for compliance with the applicable FCC and Industry Canada specific absorption rate (SAR) limits for radio frequency (RF) exposure during typical body-worn operations. To ensure that RF exposure levels remain at or below the tested levels, use a belt-clip, holster, or similar accessory that maintains a minimum separation distance of 1.0 cm between your body and the device, with either the front or back of the device facing towards your body. Such accessories should not contain any metallic components. Body-worn accessories that do not meet these specifications may not ensure compliance with applicable SAR limits and their use should be avoided.

Important Note on Recoverable Data

Files and other data that have been deleted, cleared, removed, or erased from your device may still be recoverable by third-party data recovery software. Even a factory reset may not permanently erase all data from your phone, including personal information.
Important Information xv

Get Started

This section gives you all the information you need to set up your phone and Sprint service the first time.

Your Phone at a Glance

The following illustrations outline your phone’s primary external features, keys, and buttons.
Front Panel
Get Started 1
Back Panel

Charge Your Phone

Your phone’s battery should have enough charge for the device to turn on and find a signal, run the setup application, set up voicemail, and make a call. You must fully charge the battery to begin setting up your phone.
1. Plug one end of the USB cable into the AC adapter.
2. Plug the other end of the USB cable into the Charger/Accessory Jack on the bottom panel of your phone.
Get Started 2
3. Plug the AC adapter into an electrical outlet. Fully charging a battery may take up to three hours.
Note: Use only the adapter and the USB cable that came with your phone to charge the battery. When the battery power is too low, make sure to use the power adapter to charge, not the USB cable connection with your computer.
Note: As a safety precaution, the battery may stop charging to avoid overheating. Note: When you’re using the Internet and charging the battery, your phone may become warmer. This is
normal.
Note: To conserve energy, unplug the power adapter from the electrical outlet after you finish charging.

Activate Your Phone

Follow the instructions below to activate your phone if it has not already been activated. Depending on your account or how and where you purchased your phone, it may be ready to use or you may need to activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically. When you turn the phone on for the first time and start the setup application, you should see
a Hands Free Activation screen, which may be followed by a PRL Update screen and a Firmware Update screen. Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you’re swapping phones), you can activate on your computer online or directly on your phone.
Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your phone
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will automatically attempt Hands-Free Activation.
• Touch Activate to override auto-activation and start the manual activation wizard.
• Follow the on-screen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support for assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727 from another phone.
Tip: Do not press the Power Button while the phone is being activated. Pressing the Power Button cancels the activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.
Get Started 3

Complete the Setup Application

Walk through the on-device setup to choose your phone language, Internet connection, select how you want to set up your new phone, and more.
1. Touch START to begin. Touch NEXT or SKIP to skip any of the screens.
2. Follow the onscreen instructions to complete each section. For each topic, you will have the option to skip it and continue to the next screen.
Hands Free Activation. See Activate Your Phone.  Connect to Wi-Fi. Connect to a Wi-Fi® network. For more information, see Wi-Fi.  Got Google? Sign in to your Google™ Account. If you don’t have a Google Account, see
Create a Google Account.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps from the Google Play™ Store or chat in Google+™ Hangouts™, you must link your phone to a Google Account.
Fast and easy setup. Use the HTC Get Started service to set up your accounts and
personalize your new phone from your computer. Your phone shows you the URL of the HTC Get Started site and a pair code. On your computer’s Web browser, just go to the URL and enter the pair code to start your Web setup. You need an HTC Account to save your accounts and settings on the Web and download them to your phone. To find out more about HTC Get Started and HTC Account, see the Help and FAQ on the HTC Get Started site:
start.htcsense.com.
Transfer or restore. If you want to transfer content from an old phone to your new HTC
phone, choose Get content from old phone and touch NEXT. See Transfer Content to Your
New Phone.
Or if you want to restore your apps and settings from a backup you’ve created in your online storage, select Restore from HTC Backup, and touch NEXT. See Restore Your Backup
From Your Online Storage to Your New Phone.
Accounts & sync. Set up your email and social network accounts including Google,
Microsoft® Exchange ActiveSync®, Mail, HTC Account, Facebook, LinkedIn®, Outlook.com, Twitter, and Instagram. For more information, see Accounts & Sync.
Personalize & Secure. Give your new phone a name or set up a screen lock to help secure
your phone.
HTC Backup. This screen shows apps, social accounts, contacts, and more that you’ve
backed up to your online storage. For more information, see Backup.
Tell HTC & location services. Choose whether to allow HTC to collect anonymous data in
the background about how you use your phone. Scroll down the screen to view and enable
Get Started 4
location services. For more information, see Location Setting and Google’s Location
Reporting.
3. Touch FINISH.
Note: Some features that need to connect to the Internet such as location-based services and auto-sync of your online accounts may incur extra data fees. To avoid incurring data fees, disable these features under Settings.

Set Up Voicemail

Your phone automatically transfers all unanswered calls to your voicemail, even if your phone is in use or turned off. You should set up your Sprint voicemail and personal greeting as soon as your phone is activated. Always use a password to help protect against unauthorized access.
1. Touch > . (If your screen is locked, press the Power Button to turn on the display and then drag up to unlock the screen.)
2. Touch and hold to dial your voicemail number.
3. Follow the system prompts to:
Create your password.  Record your name announcement.  Record your greeting.
Note: Voicemail Password – Sprint strongly recommends that you create a password when setting up your voicemail to help protect against unauthorized access. Without a password, anyone who has access to your phone is able to access your voicemail messages.

Transfer Content to Your New Phone

You can easily transfer content, contacts, messages, calendar events, music, photos, videos, and more from other phones or your computer to your new phone using the HTC Transfer Tool, Bluetooth®, or direct USB connection.

Transfer Content from an Android Phone

On your old Android™ phone, download the HTC Transfer Tool and use it to transfer your content to your
new HTC phone. The types of locally stored content on your old phone that the tool can transfer include contacts, messages, calendar events, Web bookmarks, music, photos, and videos. Some settings can also be transferred.
Note: You need Android version 2.2 or later to use the HTC Transfer Tool on your old phone. Note: If your old phone has Android version 2.1 or an earlier version, you need to use Bluetooth transfer.
For details, see Transfer Content From Your Old Phone Using Bluetooth.
1. If you’re setting up your new HTC phone for the first time, select Get content from old phone and touch NEXT.
Get Started 5
-or-
With two fingers, swipe down from the status bar, and then touch > Get content from another phone.
2. Choose whether to transfer from an old HTC Android phone or other Android phone.
3. Touch Full transfer, and then touch NEXT.
4. Follow the steps shown on your new phone to download and install the HTC Transfer Tool from Google Play to your old phone, install it, and open the tool.
5. When you see a PIN on your old phone, make sure the same PIN also appears on your new phone before you continue.
Note: If the PIN code doesn’t appear, this may mean that your old phone is unable to connect to your new phone. If this happens, touch Try another transfer method on your new phone to use Bluetooth for transferring contacts from your old phone.
6. On your old phone, choose the types of content you want to transfer, and then touch Start or Transfer.
7. Wait for the transfer to finish.
8. Touch Done on both phones.

Transfer Content from an iPhone

If you have an iPhone®, it’s fast and easy to transfer your contacts, messages, and other content when you use HTC Sync Manager. For details, see Transfer iPhone Content to Your HTC Phone.
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If you only need to migrate your contacts, you can also use Bluetooth transfer. For details, see Transfer
Content From Your Old Phone Using Bluetooth.

Transfer Content From Your Old Phone Using Bluetooth

Use Bluetooth to transfer contacts from an iPhone, a phone that has Android version 2.1 (or earlier version), or other types of phones.
Depending on the capabilities of your old phone, you may be able to transfer not only contacts but also other data such as calendar events and text messages to your new HTC phone.
Tip: Use HTC Sync Manager to transfer more types of content from an iPhone. For details, see Transfer
iPhone Content to Your HTC Phone.
1. If you’re setting up your new HTC phone for the first time, select Get content from old phone and touch NEXT.
-or-
With two fingers, swipe down from the status bar, and then touch > Get content from another phone.
2. Choose whether to transfer from an Android phone, iPhone, or other phone types. If you chose to transfer from an Android phone, touch Quick transfer.
3. On your old phone, turn Bluetooth on and set it to discoverable mode.
4. Follow the onscreen instructions on your old and new phones to pair them and start the data transfer.

Transfer Content Between Your Phone and Computer

There are two ways you can transfer content to or from your computer.
● Connect your phone to your computer. Your computer will recognize it just like any removable
USB drive, and you can copy your media between them.
● Download and use the HTC Sync Manager software on your computer. You can set it up to
automatically get music, photos, and videos off your phone to your computer. You can also sync playlists from your computer to the phone.
If you have an iPhone, you can even connect it and transfer the camera roll (photos and videos) to your computer. Then reconnect your phone and copy them over. For details, see HTC Sync
Manager.
Tired of keeping copies of your media in several places? Use online storage services to put your media in one place so you can manage them anywhere — on your computer, phone, and other mobile devices.
Go to Settings, and then touch Accounts & sync > to check first what online storage accounts are available on your phone. Sign in to the one you want to use and then use the Gallery app to access media in your online storage.
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Ways of Transferring Contacts and Other Content into Your Phone

There are different ways you can individually add contacts and other content to your new HTC phone.
● Sync with your computer. Use HTC Sync Manager to sync contacts, documents, playlists, and
more between your phone and a computer running a Windows® or Mac OS® operating system. You can also use it to transfer iTunes® backup that contains contacts, messages, and other content from an iPhone to your computer, and then to your HTC phone. For details, see HTC
Sync Manager.
● Google Account. Google contacts are imported to your phone after you sign in to your Google
Account. You can also create more Google contacts right from your phone.
● Social network accounts. Log in to your favorite social networks to sync contact information
from them.
● Microsoft Exchange ActiveSync. Your phone syncs your work contacts from the Microsoft
Exchange ActiveSync Server in your workplace.
● Phone contacts. You can create contacts locally on your phone, if you don’t prefer to store them
on your online accounts.

Restore Your Backup From Your Online Storage to Your New Phone

If you used HTC Backup before, you can restore your backup to your new HTC phone when you turn the phone on for the first time or after a factory reset.
Important: Depending on the amount of content, restoring your backup to your phone through your data connection may use a lot of time and data. Using a Wi-Fi connection is recommended.
1. When you're asked whether you have a Google Account, sign in to your account.
2. Use your mobile data or Wi-Fi connection to connect your phone to the Internet. If you used your Google login credentials as your HTC Account and your backup is in Google
Drive™, touch Sign in with Google. If not, touch Remind me later, go to the Transfer or restore screen, and select Restore from
HTC Backup.
3. Follow the onscreen instructions to restore your backup and to continue setting up your phone.
4. Slide open the Notifications panel to check if there's any notification to finish setting up your phone.
Your free apps that you’ve previously downloaded from Google Play will be restored in the background, and you can track the progress via a notification in the status bar. To restore paid apps, you need to download and install them from Google Play.
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Your apps will appear on the Apps screen as they are installed. The Apps and Home screen shortcuts will be reorganized as in your backup after all of your apps have been installed. You may continue using your phone while apps are being restored.

Your Home Screen

After you’ve turned on and set up your phone, you’ll see HTC BlinkFeed™.
● Customize HTC BlinkFeed to show posts from your social networks, headlines from your favorite
news media, and more. For details, see HTC BlinkFeed - Your Dynamic Home Screen.
● Swipe left and you’ll discover widget panels for adding your favorite widgets, apps, and more so
they’re just a touch away. And if you need more room for your stuff, you can add more widget panels. For details, see Customize the Home Screen.
● You can change the apps on the launch bar at the bottom of the Home screen. See Customize
the Launch Bar.
Tip: While you’re in another screen or app, touch to return to the last Home screen you visited.

Sprint Account Information and Help

Find out about account passwords and information about managing your account and finding help.

Sprint Account Passwords

You will need to create passwords to help protect access to your personal account information, your voicemail account, and your data services account. As a Sprint customer, you enjoy unlimited access to all your information.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you sign on to
sprint.com/mysprint. (Click Sign in/Register and then click Sign up now! to get started.) If you are not
the account owner (if someone else receives the bill for your Sprint service), you can get a sub-account password at sprint.com/mysprint.
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail for more information on your voicemail password.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control access and authorize purchases.
For more information, or to change your passwords, sign on to sprint.com/mysprint or call Sprint Customer Service at 1-888-211-4727.
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Manage Your Account

Manage your Sprint account from your computer, your Sprint phone, or any other phone. Online: sprint.com/mysprint
● Access your account information.
● Check your minutes used (depending on your Sprint service plan).
● View and pay your bill.
● Enroll in Sprint online billing and automatic payment.
● Purchase accessories.
● Shop for the latest Sprint phones.
● View available Sprint service plans and options.
● Learn more about data services and other products like games, ringtones, screen savers, and
more.
From Your Sprint Phone
1. Touch > . (If your screen is locked, press the Power Button to turn on the display and then drag up to unlock the screen.)
2. Do any of the following:
Touch to check minute usage and account balance.
Touch to make a payment.
Touch to access a summary of your Sprint service plan or get answers to
other questions.

Sprint Support Services

Sprint 411 and Sprint Operator Services let you easily access information and calling assistance from your Sprint phone.
Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential, business, and government listings; movie listings or show times; driving directions, restaurant reservations, and major local event information. You can get up to three pieces of information per call, and the operator can automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
■ Touch > , and then touch .
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Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place calls billed to a local telephone calling card or third party.
■ Touch > , and then touch .
For more information or to see the latest in products and services, visit us online at sprint.com/mysprint.
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Phone Basics

Your phone is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you. The topics in this section will introduce the basic functions and features of your phone.

Your Phone’s Layout

The illustrations below outline your phone’s basic layout.
● Dual Speakers let you hear sounds when you’re playing music, watching videos, and listening to
different ringers and sounds on your phone. The top speaker is also the earpiece that lets you hear the caller and automated prompts.
● Charger/Accessory Jack allows you to connect the phone charger or the USB cable (included).
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Phone Basics 12
● 3.5 mm Headset Jack allows you to plug in either a stereo headset or an optional headset for
convenient, hands-free conversations.
● Touchscreen lets you view and control all the features of your phone.
● Volume Button allows you to adjust the ringer or media volume or adjust the voice volume
during a call.
● microSD Card Tray with Eject Hole allows installation of a microSD™ card for additional
storage. The microSD card is sold separately. See microSD Card.
● Proximity Sensor turns off the screen automatically when you place the phone near your face.
Important: If you want to use a case protector, please don’t cover and block the proximity sensor. Purchase a screen protector designed for your phone.
● Front Camera lets you take photos and videos or start a video call.
● Power Button lets you turn the phone on or off, turn the screen on or off, restart the phone, or
switch your phone to airplane mode.
● Front Indicator Light (LED) shows your phone’s status or pending notifications at a glance.
● Nano SIM Card Tray with Eject Hole holds the preinstalled Sprint 4G LTE™ nano SIM card.
See Your Phone’s SIM Card for International GSM Roaming.
● Camera lets you take photos and videos.
Phone Basics 13
● Microphone transmits your voice for phone calls or records your voice or ambient sounds for
voice recordings and videos.
● Flash gives additional lighting when taking photos and videos.

Turn Your Phone On and Off

The instructions below explain how to turn your phone on and off, or how to restart the phone.
Turn Your Phone On
■ Press and hold the Power Button ( ) at the top of the phone.
You will feel or hear the phone vibrate when it has been turned on. The first time you turn on your phone, it will search for Sprint service, and begin the setup application.
Turn Your Phone Off
1. Press and hold the Power Button to open the Power options menu.
Note: When the screen is locked and you press the Power Button it will only turn off the screen and not the phone. You will need to unlock the screen first before you press and hold the Power Button to turn the phone off. See Turn Your Screen On and Off for details.
2. Touch Power off to turn the phone off.
Restart Your Phone
Restarting the phone will close all running apps and will clear all temporary files in the phone’s memory.
Make sure to save your work before restarting the phone.
1. Press and hold the Power Button for about two seconds.
2. On the Power options menu, touch Restart.
3. In the Restart phone confirmation box, touch RESTART.
Note: If the phone or touchscreen becomes unresponsive, press and hold the Power Button for about 12 seconds to restart the phone.

Turn Your Screen On and Off

Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock it when you need it.
Turn the Screen Off When Not in Use
■ To turn the screen off, quickly press the Power Button. Pressing the Power Button again or receiving an incoming call will turn on your phone screen and show the lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of time when you leave it idle. You will still be able to receive messages and calls while the phone’s screen is off.
Phone Basics 14
Note: For information on how to adjust the time before the screen turns off, see Screen Timeout (Sleep).
Turn the Screen On and Unlock It
Below are steps for how to unlock your phone’s screen.
● Press the Power Button to turn the screen on.
● Use Motion Launch™ to wake up and unlock your phone directly to an app or screen. See Wake
Up Phone Using Motion Launch.

Your Phone’s Lock Screen

Aside from protecting the phone’s screen from unwanted touches and presses, the lock screen also displays important information, updates, and messages at a glance, and provides shortcuts to your favorite applications.

Unlock the Screen

Unlock the screen to receive an incoming call or to access your phone.
1. When the screen is off, press the Power Button to show the lock screen.
2. You can either: Swipe up to unlock the screen, swipe right to go directly to HTC BlinkFeed, or swipe left to go
to the Home widget panel.
You can also press and hold the lock icon ( ), and then drag it up, right, or left.
Flick a shortcut icon up to directly launch the app.
If you have set up a screen lock, you’ll be asked to provide your credentials before your phone unlocks. See Screen Lock Settings.
Tip: If you’ve set an event reminder or an alarm, you can snooze or dismiss the event or alarm right from the lock screen. Just drag or up.
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