Htc MDA User Manual

T-Mobile MDA Troubleshooting

Problem Solution

Power and Battery

I cannot turn on my device. Soft reset the device with the stylus.

Connect your device to the AC adapter and
check LED indicator whether device is
charging. It is possible that the battery is
drained off.

My device keeps turning itself off. Your device is designed by default to turn

itself off if not used for three minutes. This
period can be adjusted to a maximum of
five minutes. Refer to the Power setting in

the manual for more information.
My device’s date and time reset to factory
default if I have removed or replaced
battery.

Always re-attach the battery immediately

during replacement. The data will be lost if

the battery is removed for a long time.
Why does my device power reduce faster

than my friend’s?

ActiveSync
ActiveSync operation cannot be performed
or connected.

ActiveSync is connected, but I can not
transfer data.

Display and Sound

Screen freezes or no response. Soft reset your device by pressing Reset

Battery consumption varies from user to

user due to the way it is being used.

Devices set under specific identical test

conditions may be compared objectively.

Make sure you have correctly installed the

ActiveSync software found on the Getting

Started disk that came with your device and

have followed the instructions accordingly.

Restart your device or/and PC and try

again. DO NOT plug in the USB cable

before loading ActiveSync. Make sure the

ActiveSync cradle/cable is connected

securely. On you PC, make sure the

Connection Settings are correctly selected

in File > Connection Settings of Microsoft

ActiveSync. Ensure that Modem Link is

deactivated as well.

Make sure your have established a

Partnership with the PC, and check Tools >

Options of Microsoft ActiveSync on your

PC, to see if the information type you want

has been selected for synchronizing. For

more information, refer to Chapter 4.

button with the stylus.

My device doesn’t make any sound. Check the Sounds settings by tapping Start

> Settings > Personal tab >Sound &

Notifications. Check the Volume Control,

the speaker may be muted.
My device’s sound only can be heard from
the headset.

Connection & Bluetooth

I can not connect to the internet; Web
surfing doesn’t work.

Make sure the jack is clean and free from

foreign particles. Re-inserting the headset

plug into the Audio Jack and then

unplugging it may help sometimes. Check

to ensure the headset is supplied with the

device.

Make sure you have set up and connected

to T-Mobile GPRS. The wireless

connection to the network must be

switched on, and the signal must be

unobstructed.

I can’t perform over-the-air
synchronization.

Unable to use Infrared (IR) to transfer
information.

I cannot end a Bluetooth connection. Turn Bluetooth connection off with

I cannot find another Bluetooth enabled
device.

Synchronization to a server allows your

device to sync, over-the-air (OTA), directly

to a Microsoft Exchange 2003 Server. This

allows you to update your e-mail, contacts,

calendar, and tasks information securely

from any location with data connectivity.

In order to use this functionality, you do

not need a PC running; however, it does

require your IT administrator to enable you

to use this service.

Transfer only one file, or no more than 25

contact cards, at a time. Line up the IR

ports so that they are unobstructed and

within close range. Make sure nothing is

between the two IR ports. Adjust the room

lighting. Some types of light interfere with

IR connections. Try moving to a different

location or turning off some lights. Do not

try to use infrared beaming in the sunlight.

Communication Manager.

Make sure the Bluetooth function on the

other device is activated. Also, ensure you

are within 10 meters of each other, and

there are no obstructions. Finally, make

sure the other device is set in

“Discoverable” mode.