Congratulations on the purchase of your new T-Mobile Shadow.
Please Read Before Proceeding.
THIS PHONE IS NOT FULLY CHARGED WHEN YOU TAKE IT OUT OF THE BOX.
DO NOT REMOVE THE BATTERY PACK WHEN THE PHONE IS CHARGING.
YOUR WARRANTY IS INVALIDATED IF YOU OPEN OR TAMPER WITH THE
PHONE'S OUTER CASING.
PRIVACY RESTRICTIONS
Some countries require full disclosure of recorded telephone conversations, and
stipulate that you must inform the person with whom you are speaking that the
conversation is being recorded. Always obey the relevant laws and regulations of
your country when using the recording feature of your phone.
T-Mobile, HotSpot and the HotSpot design are federally registered trademarks, and the color
magenta is a trademark, and t-zones is a service mark, of Deutsche Telekom AG. Shadow is a
trademark, myFaves and the myFaves design are service marks, of T-Mobile USA, Inc.
Microsoft, MS-DOS, Windows, Windows NT, Windows Server, Windows Mobile, Windows XP,
Windows Vista, ActiveSync, Windows Mobile Device Center, Internet Explorer, Windows Live,
MSN, Hotmail, Outlook, Excel, PowerPoint, Word, and Windows Media are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Bluetooth and the Bluetooth logo are trademarks owned by Bluetooth SIG, Inc.
Wi-Fi is a registered trademark of the Wireless Fidelity Alliance, Inc.
microSD is a trademark of SD Card Association.
Java, J2ME and all other Java-based marks are trademarks or registered trademarks of Sun
Microsystems, Inc. in the United States and other countries.
Macromedia, Flash, Macromedia Flash, Macromedia Flash Lite and Reader are trademarks
and/or registered trademarks of Macromedia Netherlands, B.V. or Adobe Systems
Incorporated.
All other company, product and service names mentioned herein are trademarks, registered
trademarks or service marks of their respective owners.
T-Mobile shall not be liable for technical or editorial errors or omissions contained herein,
nor for incidental or consequential damages resulting from furnishing this material. The
information is provided “as is” without warranty of any kind and is subject to change without
notice. T-Mobile also reserves the right to revise the content of this document at any time
without prior notice.
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying, recording or storing in a retrieval system,
or translated into any language in any form without prior written permission of T-Mobile.
3
4
Important Health Information and Safety
Precautions
When using this product, the safety precautions below must be taken to avoid possible
legal liabilities and damages. Retain and follow all product safety and operating
instructions. Observe all warnings in the operating instructions on the product.
To reduce the risk of bodily injury, electric shock, fire, and damage to the equipment,
observe the following precautions.
ELECTRICAL SAFETY
This product is intended for use when supplied with power from the designated
battery or power supply unit. Other usage may be dangerous and will invalidate any
approval given to this product.
SAFETY PRECAUTIONS FOR PROPER GROUNDING INSTALLATION
CAUTION: Connecting to improperly grounded equipment can result in an electric
shock to your device.
This product equipped with a USB Cable for connecting with desk-top or notebook
computer. Be sure your computer is properly grounded (earthed) before connecting
this product to the computer. The power supply cord of a desktop or notebook
computer has an equipment-grounding conductor and a grounding plug. The plug
must be plugged into an appropriate outlet which is properly installed and grounded
in accordance with all local codes and ordinances.
SAFETY PRECAUTIONS FOR POWER SUPPLY UNIT
• Use the correct external power source
A product should be operated only from the type of power source indicated
on the electrical ratings label. If you are not sure of the type of power source
required, consult your authorised service provider or local power company.
For a product that operates from battery power or other sources, refer to the
operating instructions that are included with the product.
• Handle battery packs carefully
This product contains a Li-ion battery. There is a risk of fire and burns if the
battery pack is handled improperly. Do not attempt to open or service the
battery pack. Do not disassemble, crush, puncture, short external contacts or
circuits, dispose of in fire or water, or expose a battery pack to temperatures
higher than 140˚F.
WARNING: DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY
REPLACED. TO REDUCE RISK OF FIRE OR BURNS, DO NOT
DISASSEMBLE, CRUSH, PUNCTURE, SHORT EXTERNAL CONTACTS,
EXPOSE TO TEMPERATURE ABOVE 140˚F, OR DISPOSE OF IN FIRE
OR WATER. REPLACE ONLY WITH SPECIFIED BATTERIES. RECYCLE
OR DISPOSE OF USED BATTERIES ACCORDING TO THE LOCAL
REGULATIONS OR REFERENCE GUIDE SUPPLIED WITH YOUR PRODUCT.
• Take extra precautions
• Keep the battery or device dry and away from water or any liquid as it may
cause a short circuit.
• Keep metal objects away so they don’t come in contact with the battery or
its connectors as it may lead to short circuit during operation.
• Do not use a battery that appears damaged, deformed, or discolored, or the
one that has any rust on its casing, overheats, or emits a foul odor.
• Always keep the battery out of the reach of babies and small children, to
avoid swallowing of the battery. Consult the doctor immediately if the
battery is swallowed.
• If the battery leaks:
• Do not allow the leaking fluid to come in contact with skin or clothing. If
already in contact, flush the affected area immediately with clean water
and seek medical advice.
• Do not allow the leaking fluid to come in contact with eyes. If already
in contact, DO NOT rub; rinse with clean water immediately and seek
medical advice.
• Take extra precautions to keep a leaking battery away from fire as there
is a danger of ignition or explosion.
• Communicate the appropriate steps immediately in case a hazard occurs.
SAFETY PRECAUTIONS FOR DIRECT SUNLIGHT
Keep this product away from excessive moisture and extreme temperatures. Do not
leave the product or its battery inside a vehicle or in places where the temperature
may exceed
exposed to direct sunlight or strong ultraviolet light for extended periods of time. This
may damage the product, overheat the battery, or pose a risk to the vehicle.
140°F, such as on a car dashboard, window sill, or behind a glass that is
5
6
PREVENTION OF HEARING LOSS
CAUTION: Permanent hearing loss may occur if earphones or
headphones are used at high volume for prolonged periods of
time.
SAFETY IN AIRCRAFT
Due to the possible interference caused by this product to an aircraft’s navigation
system and its communications network, using this device’s phone function on board
an airplane is against the law in most countries. If you want to use this device when on
board an aircraft, remember to turn off the phone by switching to Flight Mode.
ENVIRONMENTAL RESTRICTIONS
Do not use this product in gas stations, fuel depots, chemical plants or where blasting
operations are in progress, or in potentially explosive atmospheres such as fuelling
areas, fuel storehouses, below deck on boats, fuel or chemical transfer or storage
facilities, and areas where the air contains chemicals or particles, such as grain, dust, or
metal powders. Please be aware that sparks in such areas could cause an explosion or
fire resulting in bodily injury or even death.
EXPLOSIVE ATMOSPHERES
When in any area with a potentially explosive atmosphere or where flammable
materials exist, the product should be turned off and the user should obey all signs
and instructions. Sparks in such areas could cause an explosion or fire resulting in
bodily injury or even death. Users are advised not to use the equipment at refueling
points such as service or gas stations, and are reminded of the need to observe
restrictions on the use of radio equipment in fuel depots, chemical plants, or where
blasting operations are in progress. Areas with a potentially explosive atmosphere
are often, but not always, clearly marked. These include fueling areas, below deck on
boats, fuel or chemical transfer or storage facilities, and areas where the air contains
chemicals or particles, such as grain, dust, or metal powders.
ROAD SAFETY
In some states or local jurisdictions, vehicle drivers in motion are not permitted to use
telephony services with handheld devices, except in the case of emergency. In some
countries outside the US, using hands-free devices as an alternative is allowed.
SAFETY PRECAUTIONS FOR RF EXPOSURE
• Avoid using your device near metal structures (for example, the steel frame of a
building).
• Avoid using your device near strong electromagnetic sources, such as
microwave ovens, sound speakers, TV and radio.
• Use only original manufacturer-approved accessories, or accessories that do not
contain any metal.
• Use of non-original manufacturer-approved accessories may violate your local
RF exposure guidelines and should be avoided.
INTERFERENCE WITH MEDICAL EQUIPMENT
This product may cause medical equipment to malfunction. The use of this device is
forbidden in most hospitals and medical clinics.
If you use any other personal medical device, consult the manufacturer of your device
to determine if it is adequately shielded from external RF energy. Your physician may
be able to assist you in obtaining this information.
Turn the phone OFF in health care facilities when any regulations posted in these areas
instruct you to do so. Hospitals or health care facilities may be using equipment that
could be sensitive to external RF energy.
HEARING AIDS
Some digital wireless phones may interfere with some hearing aids. In the event of
such interference, you may want to consult your service provider, or call the customer
service line to discuss alternatives.
NONIONIZING RADIATION
This product should be operated in the suggested normal condition only to ensure
the radiative performance and safety of the interference. As with other mobile radio
transmitting equipment, users are advised that for satisfactory operation of the
equipment and for the safety of personnel, it is recommended that no part of the
human body be allowed to come too close to the antenna during operation of the
equipment.
7
8
General Precautions
• Heed service markings
Except as explained elsewhere in the Operating or Service documentation, do
not service any product yourself. Service needed on components inside these
compartments should be done by an authorized service technician or provider.
• Damage requiring service
Unplug the product from the electrical outlet and refer servicing to an
authorized service technician or provider under the following conditions:
• Liquid has been spilled or an object has fallen into the product.
• The product has been exposed to rain or water.
The LDI (Liquid Damage Indicator) is a
circular label that changes color when
the phone’s sensitive area (e.g. battery
contacts) is exposed to water.
The color of the LDI changes from
white to red when the phone’s sensitive
area is exposed to water.
• The product has been dropped or damaged.
• There are noticeable signs of overheating.
• The product does not operate normally when you follow the operating
instructions.
• Avoid hot areas
The product should be placed away from heat sources such as radiators, heat
registers, stoves, or other products (including, but limited to, amplifiers) that
produce heat.
• Avoid wet areas
Never use the product in a wet location.
• Avoid using your device after a dramatic change in temperature
When you move your device between environments with very different
temperature and/or humidity ranges, condensation may form on or within the
device. To avoid damaging the device, allow sufficient time for the moisture to
evaporate before using the device.
LDI
NOTE: When taking the device from low-temperature conditions into a
warmer environment or from high-temperature conditions into
a cooler environment, allow the device to acclimate to room
temperature before turning on the power.
• Avoid pushing objects into product
Never push objects of any kind into cabinet slots or other openings in the
product. Slots and openings are provided for ventilation. These openings must
not be blocked or covered.
• Mounting Accessories
Do not use the product on an unstable table, cart, stand, tripod, or bracket. Any
mounting of the product should follow the manufacturer’s instructions, and
should use a mounting accessory recommended by the manufacturer.
• Avoid unstable mounting
Do not place the product with an unstable base.
• Use product with approved equipment
This product should be used only with personal computers and options
identified as suitable for use with your equipment.
• Adjust the volume
Turn down the volume before using headphones or other audio devices.
• Cleaning
Unplug the product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning, but NEVER use
water to clean the LCD screen.
This User Manual provides you with detailed instructions on using your
T-Mobile Shadow
You will also find information from the following sources:
Windows Mobile® Web site
(http://www.microsoft.com/windowsmobile)
T-Mobile Customer Care
The T-Mobile Customer Care team offers responsive and knowledgeable
customer support 24 hours a day, seven days a week. In addition, you can
always access free online help for your device at
and for your account at
• General Questions
Our Customer Care team can assist in many things including service
activation, billing, GSM/GPRS coverage information, voicemail, and
feature addition. Just dial 1-800-937-8997 or 611 on your device.
TM
and services.
my.t-mobile.com.
support.t-mobile.com,
Welcome to T-Mobile 19
T-Mobile Services and Applications
With your new T-Mobile Shadow and T-Mobile’s service package, you
get the freedom of excellent voice and broadband connectivity in many
locations nationwide.
ImportantBy using T-Mobile services, you acknowledge that you have read,
When you activate service with T-Mobile, the following features and services
are available to you:
Voice/Phone
• Local calling and nationwide long distance calling
• International calling *
• Caller ID
• Call waiting and call hold **
• Conference calling **
• Call forwarding **
* Note Log on to www.my.t-mobile.com to set up international calling.
** Notes • Airtime rates apply for all completed calls. Calls that are forwarded to
• Calls made in any T-Mobile coverage area, including 911 calls, may not
• You can use your device to access 911 Emergency Service while you are
understood and agreed to be bound by each of the terms and
conditions of the Service Agreement.
See www.tmobile.com/international/ for rate and other information on
international services.
numbers outside the local calling area are charged long distance rates.
These features may include charges for multiple calls.
always be completed due to factors such as weather conditions, terrain,
foliage, building structures, and equipment limitations.
on a call. You can access 911 even if you DO NOT have a SIM card in the
device. All 911 calls are FREE.
20 Welcome to T-Mobile
Voicemail
Your T-Mobile Shadow has been programmed to forward calls when your
line is busy or when you are not available. T-Mobile’s voicemail system offers
your caller the option to record a voice message that you can play back at
your convenience or to send a numeric page to your device.
Note Airtime charges apply to receipt and retrieval of voicemail messages.
E-mail
Set Up E-mail ( ) provides you unlimited access to your work and
personal email. Instantly access your e-mail from AOL®, Yahoo!® , EarthLink™,
Comcast®, Microsoft® Exchange and many more, including any POP3 or
IMAP4 e-mail server.
For more information about setting up and using e-mail, see Chapter
6 and 7.
Messaging services
Text Messaging (SMS)
Text messaging allows you to send, receive, and reply to short text
messages using your device. Messages may be sent to and from mobile
devices that support text messaging. You may be charged for using text
messaging depending on your rate plan. Visit www.t-mobile.com or a T-
Mobile store for domestic and international text messaging rates.
For more information about sending text messages, see Chapter 6.
Multimedia Messaging (MMS)
Picture Messaging allows you to send and receive picture messages. You
can take pictures and videos using the device’s integrated camera and send
them to family and friends. You may be charged for using Picture Messaging
depending on your rate plan. Visit
for domestic and international Picture Messaging rates and information on
phones and participating services capable of receiving Picture Messages.
For more information about sending Picture Messages, see Chapter 6.
www.t-mobile.com or a T-Mobile store
Welcome to T-Mobile 21
Instant Messaging (IM)
Your device comes with instant messaging (IM) applications pre-installed
for your convenience. Your normal screen name and password work just
as they would on any computer connected to the Internet. You may be
charged for using instant messaging depending on your rate plan.
www.t-mobile.com or a T-Mobile store for domestic and international
Visit
instant messaging rates.
For more information about using Instant Messaging, see Chapter 6.
T-Mobile® myFaves
SM
T-Mobile® myFavesSM helps you stay connected to the people who matter
most in your life. Simply choose any five U.S. phone numbers* you call most
often, on any network, and have them displayed on your phone’s main
screen. To subscribe, go to www.t-mobile.com.
When you subscribe to the service, you can take advantage of the following:
• Unlimited nationwide calling to any five numbers, on any network
(even landlines)
• One-touch calling, text messaging**, and photo sharing**
• No domestic roaming or domestic long-distance charges
• Personalize contacts with favorite pictures** or downloadable icons**
numbers accessing 500 or more lines - other restrictions may apply.
** Separate purchase/download charges may apply. Separate charges apply to send/
receive domestic/international text and picture messages.
For more information, see “T-Mobile® myFavesSM” in Chapter 5. You can also
visit www.t-mobile.com for the latest information.
T-Mobile HotSpot
T-Mobile HotSpot gives you wireless access to the Internet over the
T-Mobile Wi-Fi network in locations across the U.S., such as airports,
coffeehouses, bookstores, universities, and more. To access T-Mobile
HotSpot, you must add a data plan to your account. Inform your T-Mobile
Activations representative that you want to add a data plan when activating
service with T-Mobile. Visit www.t-mobile.com or a T-Mobile store for plan
information.
22 Welcome to T-Mobile
For more information about T-Mobile HotSpot, see “Connect to T-Mobile
HotSpot” in Chapter 8.
T-Mobile Address Book
This is a free service that allows you to view, back up, and manage your
contact, tasks, and calendar items on t-mobile.com. See Chapter 5 for
details.
International Service
You can access the Internet and make calls using your device while abroad.
To take advantage of this service, visit www.my.t-mobile.com or contact
Customer Care at
Inform the representative that you want to use T-Mobile service (voice and
data) internationally. The representative will add the service to your account
at no charge. For more information on international service,
visit www.t-mobile.com/international/.
NoteAdditional fees may apply. Countries that support international wireless
Internet roaming may not be the same as countries that support
international voice roaming.
Please refer to www.t-mobile.com/international/ for information on worldclass Internet service.
1-800-937-8997 to activate international calling features.
Welcome to T-Mobile 23
Activating Service
If your service has not been activated, then follow the steps in this section
to activate. The T-Mobile Activations representative will set up your service
and assign your mobile number. It takes about 20 minutes to activate voice
service and may take up to 24 hours to activate data service. Business and
government accounts may take additional time to activate voice and data
service. By activating service, you acknowledge that you have read and
agreed to the Terms and Conditions of the Service Agreement.
1. Have your service agreement and the following information ready for
your Activations representative:
• Name, home address, home phone, preferred billing address.
Note For business and government accounts, your Activations
representative will also require your physical address, company
name or government agency name, and the tax ID.
• Social Security number, current driver’s license number, and date
of birth for credit-check purposes
• Model number of your device (T-Mobile Shadow)
• SIM serial number (on the back of the SIM card)
• IMEI number (on the label under the battery)
• Agent code (on your service agreement)
• Your choice of T-Mobile rate plans and services
2. Call Customer Care at 1-800-937-8997 from a landline phone.
24 Welcome to T-Mobile
Chapter 1
Getting Started
1.1 Getting to Know your Phone and
Its Accessories
1.2 Inserting the SIM Card
1.3 Installing a microSD Card
1.4 Charging the Battery
1.5 Turning On the Phone
1.6 The Home Screen
1.7 Programs On Your Phone
1.8 Using the Start Menu
1.9 Using the Quick List
1.10 Entering Information
1.11 Battery Information
1.12 Shortcut Key
1.13 Status Indicators
26 Getting Started
1.1 Getting to Know your Phone and Its
Accessories
1
2
14
3
4
5
6
7
9
108
13
12
11
Getting Started 27
ItemFunction
1. SpeakerListen to a phone call.
2.
Display Screen
3. Left SOFT KEYPress to perform the command shown in the label above the
4. HOMEPress to go to the Home Screen.
5. NAVIGATION
WHEEL/CENTER
SELECT Key
6. SEND
7. 20-key QWERTY
Keyboard
8. Alt Key
9. Symbol KeyPress to open the Symbol pad.
10. Caps
Key
11. ENDPress to end a call, or press and hold for about 3 seconds to turn
12. BACK
13.
Right
SOFT KEYPress to perform the command shown in the label above the
14. LED IndicatorsThe left LED indicators (green/red/amber) notify you of the
button.
Use to scroll left, right, up, or down. You can either turn the
wheel or press the wheel to scroll through items or screens.
Press the center to use as the CENTER SELECT Key.
Press to dial a phone number, answer a call, switch to another
call, or put a call on hold. Press and hold to activate/deactivate
speakerphone mode
Slide up the front panel of the phone to reveal the keyboard.
Use to dial phone numbers, enter information, and write
messages.
Press once to let you type symbols and enter numbers in text
fields. Press twice for continuous symbol or number entries.
Press to type a single capital letter; press twice to type in all
caps.
on or off the phone.
Press to go to the previous screen, or backspace over characters.
button.
battery and network status of your phone respectively, while
the right indicators (blue/green) notify you of Bluetooth and WiFi connectivity status. For more information, see "LED indicator
lights" in this chapter.
.
28 Getting Started
16
18
17
15
23
22
21
20
19
Getting Started 29
ItemFunction
15. Camera Lens
16. VOLUME
CONTROL
17.
Sync Connector/
Earphone Jack
18. microSD card slot
19. MicrophoneSpeak into the microphone when receiving or making a
20. CAMERAPress to open the Camera program.
21. Back CoverRemove to insert the battery and SIM card.
22. SHORTCUT KEYPress or press and hold to open phone applications. By
23. SpeakersListen to audio media or a phone call when using
Adjust the volume of your phone. Press the Up-arrow button
to increase the volume; press the Down-arrow button to
decrease the volume.
Use for synchronizing data or recharging the battery. Remove
the cover to connect the earphone to listen to audio media or
use the phone’s hands-free kit.
Remove the cover to insert a microSD™ card.
phone call or during voice recording.
default, briefly pressing this button calls up the Messaging
screen; pressing and holding this button activates Voice
Command. See "Shortcut Key" in this chapter for more details.
speakerphone mode.
30 Getting Started
LED indicator lights
Various colors that might display in the two LED Indicators are summarized
here.
Left LEDStatus
Solid greenBattery is fully charged.
BlankBattery case is empty, no SIM card inserted or phone is off.
Solid amberBattery is charging or the phone is using ActiveSync to
Solid redBattery is not installed or battery is over-discharged.
Flashing greenConnected to the network.
Flashing redBattery very low (less than 10%).
Flashing amberBattery temperature is hotter or colder than the functional
Amber/Green LED off Battery fault. The “Battery Fault” indicator
Right LEDStatus
Flashing blueBluetooth mode set to “On” or “Visible” mode.
Flashing greenConnected to Wi-Fi network.
synchronize with a PC.
limits of 32 to 118 degrees Fahrenheit, and has stopped
charging.
( ) is displayed. In this case, the flashing green LED can
be recovered by unplugging the AC adapter.
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