Page 1
Doc. No. DOC- 00035245 REV.
Doc. Title
HTC Corporation
.
CLIO Service Manual
Service Manual
Issued Date 2007/10/29
A05
Revised Date 2008/04/08
Page 1 of 127
CLIO
HTC Proprietary
U
Confidential Treatment Requested
Rev. A05
HTC Corp.
Engineering Mobility
HTC CONFIDENTIAL
SM-TP001-0704
Page 2
Doc. No. DOC- 00035245 REV.
.
Doc. Title
REVISION CONTROL TABLE
REV DATE CONTENTS DEPT REVISED STAGE
AX01 2007/10/29 Fist Draft PSE Budiman_Cheng CVT
AX02 2007/12/17
HTC Corporation
CLIO Service Manual
1. Change product features:
remove antenna diversity, add
“for US market and MR
release only”.
2. Add RF antenna spec.
3.Change Windows Vista
installation procedure
4. Change assembling and
disassembling pictures
5. Add list of diagnostic items
6. Add battery rundown test
procedure.
Issued Date 2007/10/29
A05
Revised Date 2008/04/08
Page 2 of 127
PSE Budiman_Cheng PVT
1. Add pictures of diagnostic
items.
AX03 2007/12/28
2. Add M/B leakage current
test procedure.
A01 2008/01/04
A02 2008/01/22
A03 2008/2/22
A04 2008/3/6
A05 2008/4/8
Add more pictures of
diagnostic items.
1. Add refurbishment info in
2. Change CPU name, add
Revise battery life, remove
charging time and Picture
Password from Origami 2.0
on product feature
Remove fingerprint board
from chapter 9.2
1. Add USB port, SD card
2. Update Vista installation
3. Update RF antenna
SPL photos
Origami 2.0 on product
feature.
slot and VGA port test
items on chapter 4.
procedure on chapter 3.3
specification on chapter
10.
PSE Budiman_Cheng PVT
PSE Budiman_Cheng PVT
PSE Budiman_Cheng PVT
PSE Budiman_Cheng PVT
PSE
PSE Budiman_Cheng PVT
Budiman_Cheng PVT
HTC CONFIDENTIAL
SM-TP001-0704
Page 3
Doc. No. DOC- 00035245 REV.
Doc. Title
HTC Corporation
.
CLIO Service Manual
Issued Date 2007/10/29
A05
Revised Date 2008/04/08
Page 3 of 127
HTC CONFIDENTIAL
SM-TP001-0704
Page 4
Doc. No. DOC- 00035245 REV.
Doc. Title
HTC Corporation
.
CLIO Service Manual
Issued Date 2007/10/29
A05
Revised Date 2008/04/08
Page 4 of 127
1. INTRODUCTION ....................................................................................................................................................................5
1.1 P
1.2 P
2. DEVICE DISASSEMBLING AND ASSEMBLING PROCEDURE ................................................................................22
2.1 D
2.2 A
3. BIOS, ROM UPDATE AND WINDOWS VISTA INSTALLATION PROCEDURE .......................................................66
3.1 BIOS
3.2 ROM
3.3 W
RODUCT FEATURES
RODUCT OVERVIEW
ISASSEMBLING PROCEDURE
SSEMBLING PROCEDURE
UPDATE
UPDATE THRU
INDOWS VISTA INSTALLATION THRU
..........................................................................................................................................6
........................................................................................................................................12
............................................................................................................................22
................................................................................................................................39
..................................................................................................................................................66
RUU (RE-
FLASH UPGRADE UTILITY
USB
STORAGE DEVICES
)...................................................................................70
............................................................................74
4. DIAGNOSTIC PROGRAM ..................................................................................................................................................77
4.1 L
IST OF DIAGNOSTIC TEST ITEMS
5. POWER MEASUREMENT TEST ......................................................................................................................................85
5.1 M
5.2 B
6. COSMETIC INSPECTION CRITERIA...............................................................................................................................91
6.1 C
6.2 D
6.3 M
7. GENERIC TROUBLESHOOTING .....................................................................................................................................97
8. GENERIC LABELING PLAN............................................................................................................................................102
9. GENERIC SPARE PART LIST AND PHOTOS..............................................................................................................109
9.1 SPL
AIN BOARD LEAKAGE CURRENT TEST PROCEDURE
ATTERY RUNDOWN TEST PROCEDURE
LASSES DEFINITION OF INSPECTIVE AREA
ISPLAY INSPECTION
AIN UNIT INSPECTION
FOR REPAIR
........................................................................................................................................93
.....................................................................................................................................94
............................................................................................................................................109
......................................................................................................................77
..........................................................................................85
..............................................................................................................89
.........................................................................................................91
9.2 B
10. RF ANTENNA SPECIFICATION....................................................................................................................................124
HTC CONFIDENTIAL
OARD LEVEL
2.5 R
EPAIRS
............................................................................................................................118
SM-TP001-0704
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Doc. Title
HTC Corporation
.
CLIO Service Manual
Issued Date 2007/10/29
Revised Date 2008/04/08
Page 5 of 127
1. Introduction
This manual provides the technical information to support the service activities of this product.
This document contains highly confidential information, so any or all of this document should not be revealed to
any third party.
z Chapter 1: Introduction-This Chapter is about Products features and basic Product function. After
z Chapter 2: Device Disassembling and Assembling Procedure- After reading this chapter, you will
reading this chapter, you will know what feature the product has and basic hardware
operation. Also you will know how to perform soft-rest and hard-rest in this chapter.
learn how to disassemble and assemble the product. Also, you will know what tools to
use and the torque. Please follow the instruction to disassemble the unit to prevent
from damaging the unit.
A05
z Chapter 3: ROM Re-flash Procedure- After reading this chapter, you will learn how to perform
the ROM image re-flesh by using RUU and SD-Card. Also you can find the steps of
enter the boot loader mode.
z Chapter 4: DIAGNOSTIC PROGRAM- After reading this chapter, you will learn
z How to use the diagnostic program to perform unit function test
z How to test some functions in Windows Mobile mode (ex. WLAN, Bluetooth, and
USB etc…)
z Chapter 5: Power measurement test- After reading this chapter, you will learn how to use MB
leakage test procedure and battery run-down test (Battery Capacity Measurement).
z Chapter 6: Cosmetic Inspection Criteria- After reading this chapter you will learn the appearance
quality inspection criteria, ex. Display, bezel, and housing etc…
z Chapter 7: Generic Troubleshooting- After reading this chapter, you will learn how to do generic
trouble-shooting.
z Chapter 8: Generic Labeling Plan- In this chapter, you will find generic labels for reference, ex.
Regulation label, and battery label etc…
z Chapter 9: Generic Spare Part List and Photos- In this chapter, you will find Spar parts reference
list and photos for repairing, including unit and Board level.
z Chapter 10: RF Antenna Specification- Reference Spec for RF test.
HTC CONFIDENTIAL
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.
Doc. Title
CLIO Service Manual
1.1 Product Features
Platform
z Mobile Computer with adjustable screen angle and slide-out keyboard
z Microsoft Windows Vista Business
Dimension
z 207 x 129 x 25mm
z Less than 800g with battery (780 +/-20g)
Processor/Chipset
z Qualcomm MSM 7200, 400Mhz
z Intel Processor A110, 800Mhz + Little River(945GMS) + ICH7U
Memory
z ROM: 128 MB for SnapVue
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z RAM: 64 MB for SnapVue + 1G DDR2 microDIMM RAM for Vista
z HDD: 1.8” 40 GB / 60 GB with G sensor
LCD Module
z 7” 800x480
z 262K-color TFT LCD with LED backlight
z Sensitive Touch Screen for thumb and stylus input
UMTS/HSDPA/GSM/EDGE Data Function
z Internal antenna
z HSDPA/UMTS and GSM/GPRS/EDGE Bands
HSDPA/UMTS
9 EU: 850/1900/2100
9 US: 850/1900/2100
9 Japan: 800/2100
GSM / GPRS/EDGE
9 850: 824-849, 869-894MHz
9 900: 880-915, 925-960MHz
9 1800: 1710-1785, 1805-1880MHz
9 1900: 1850-1910, 1930-1990MHz
z HSDPA / UMTS standards
UMTS: 3GPP Release 99 compliant
HSDPA: 3GPP Release 5 compliant
UE category 5/6, QPSK, 3.6Mbps peak rate
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.
Doc. Title
Concurrent: DL up to 1.8Mbps and UL up to 384Kbps
z Equalizer [HSDPA channels only]
z Global roaming
z Auto band switching
z Handover and cell selection between GSM/EDGE and UMTS
z E-GPRS Function
EGPRS class B
Multi-slot standard class 10
MO/MT SMS over GPRS
PBCCH
z USIM/SIM
1.8 / 3V of UICC
USIM Application at least according to 3GPP TS 31.102
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Page 7 of 127
PIN Security
Standalone GPS [for US market and MR release only]
z Internal GPS antenna
z Support both standalone & assisted modes
z Sensitivity : better than -150dBm for indoor & outdoor
z Support NMEA 0183 version 3.0 or above
z Dynamically allocated parallel channel GPS receiver Acquisition time
Hot start: 8 seconds, average TTFF (open sky & static condition)
Warm start: 60 seconds, average TTFF (open sky & static condition)
Cold start: 75 seconds, average TTFF (open sky & static condition)
z Update rate: once/1sec (default)
z GPS Accuracy
Position: < 15 meters, 95% typical
Velocity: 0.05 meter/sec steady state
Digital Camera
z Color CMOS VGA Camera for Video Conferencing
Finger Print Sensor
Keyboard/Button/Switch
z POWER / Hold button (Two Direction Siding Key)
Power Short Press: Power On/Off Vista from S3 or S4
Power Long Press: Force Vista off
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.
Doc. Title
Opposite key position for Hold function
z Left Mouse Key
z Right Mouse Key
z SnapVue Key
Short Press to turn on/off SnapVue
z Control Center Key
z Resolution Change Key (1024x600 / 800x480)
z microPad Mouse Pad
z QWERTY Keyboard
Notification
z 1st lens - one-color (amber) LED for new message and notification
z 2nd lens - one-color (green) LED for network status: Data Available & Data Connected
z 3rd lens – bi-color (green and blue) LED for WiFi and Bluetooth notification
CLIO Service Manual
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Page 8 of 127
A05
z 4th lens – HDD
z 5th lens – one-color (green) LED for Capital Lock
z 6th lens – tri-color (green, amber and red) LED for Charging status & Low power indicator
z 7th lens – one color (green) LED for Power Status : Vista On & S3 status
z Notification with Sound
Audio
z Built-in Microphone
z Dual speakers
Connectivity & Interface
z Bluetooth
Compliant with v2.0 with EDR
Class 2 transmit power
Supported profiles:
9 GAP (Generic Access Profile)
9 SPP (Serial Port Profile)
9 SDP (Service Discovery Profile)
9 OPP (Object Push Profile)
9 DUN (Dial-up Networking Profile)
9 GOEP (Generic Object Exchange Profile)
9 ActiveSync (legacy application via SPP)
9 AVRCP (Audio/Video Remote control Profile)
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Doc. Title
9 HID (Human interface device profile)
9 PAN (Personal Area Network)
Co-exist with WiFi
z WiFi (manufacture option)
IEEE 802.11b/g compliant
Internal WLAN antenna
Data rate auto fallback for extended range
Security 802.11i and AES
9 WPA authentication – WEP, WPA, PSK, EAP-TLS, PEAP
9 Signaling interfaces between the terminal device and the servers: mutually authenticated and
encrypted utilizing TLS (RFC 2246) with RC4 encryption with SGA1 used as the message integrity
check
QoS
HTC Corporation
.
CLIO Service Manual
Issued Date 2007/10/29
A05
Revised Date 2008/04/08
Page 9 of 127
9 802.11 WME QoS
9 802.11e
z SDIO card slot with hotswap feature
z External Antenna (UMTS/GSM/) Connector
z 1.8 / 3 V USIM/SIM card slot
z 1 x USB 2.0 Host
z D-sub VGA port
z Power Jack
z 3.5 Ø stereo audio jack with microphone
Power
z Battery
Removable and chargeable Lithium ion polymer battery, 2700 mAh
RTC: min. two weeks supported by battery
z Battery life
Vista operating time: up to 2.8 hours
Push e-mail standby time: up to 191 hours
Standby time without push e-mail: up to 12 days
z AC adaptor
AC input: 90~265V, 47~63Hz
AC input current: 1.2Arms at 90Vac/60Hz
Output voltage: 12Vdc(typical)
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HTC Corporation
.
Doc. Title
Output current: 3Amax
Stylus
z Push/Push type in the main unit
Accessories
z AC Adapter
z Pouch for main unit
z Pouch for AC Adaptor & Extension kit
z Stereo wired headset with microphone
z CD (User manual and PIM Sync. Software)
z Stereo Bluetooth headset with microphone [optional]
z Mono Bluetooth headset with microphone [optional]
z Extension Kit (3 x USB + RJ45)
Windows Vista Business
CLIO Service Manual
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z Internet Explorer
z Windows Media Player 11
z Games
SnapVue
z Messaging (Push E-mail & SMS)
z Calendar
z Contact
z Weather
z HTC Connection setup
z Settings
Microsoft Origami 2.0
z Origami Now
z Origami Central
z Touch Setting
Value Added Applications in Vista
z Control Center
z GPS Navigation SW [optional]
z System Utility
Power Management
Finger Print Sensor
HDD Shock Protection
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HTC Corporation
.
Doc. Title
VGA out setting
Regulatory
z GCF certification [Operator dependent]
z R&TTE: EMC / EMI, Safety SAR
z WiFi Certification
z BQB (Bluetooth Qualification Body) certification
z Windows Logo
z USB certification
z JRF (Japan Only)
z JPA (Japan Only)
z UAE (Middle East)
z CCC (Russia)
z RCT (Russia)
CLIO Service Manual
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Doc. Title
1.2 Product overview
HTC Corporation
CLIO Service Manual
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HTC CONFIDENTIAL
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.
CLIO Service Manual
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A05
Revised Date 2008/04/08
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HTC CONFIDENTIAL
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.
CLIO Service Manual
Issued Date 2007/10/29
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Revised Date 2008/04/08
Page 14 of 127
HTC CONFIDENTIAL
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.
CLIO Service Manual
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Doc. Title
z
HTC Corporation
.
CLIO Service Manual
Issued Date 2007/10/29
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Revised Date 2008/04/08
Page 16 of 127
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Doc. Title
.
CLIO Service Manual
Using Battery Power
HTC Corporation
Issued Date 2007/10/29
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Revised Date 2008/04/08
Page 17 of 127
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.
CLIO Service Manual
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z Install the SIM card
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z Install the SD card
HTC Corporation
.
CLIO Service Manual
Issued Date 2007/10/29
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Revised Date 2008/04/08
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z Charge the battery
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.
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z Accessories
AC adapter Power cord Battery
Headset Extension kit (optional) Carrying case
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.
CLIO Service Manual
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2. Device Disassembling and Assembling Procedure
2.1 Disassembling procedure
1. P
HILLIPS SCREW-DRIVER 1X
2. P
HILLIPS SCREW-DRIVER 00X
3. T
ORX SCREW-DRIVER T6X
4. T
ORX SCREW-DRIVER T5X
5. F
LAT PLASTIC STICK
6. C
LEANING CLOTH
7. P
LASTIC TWEEZERS
8. ESD
WRIST STRAP
.
50
50
50
50
9. M
ICRO
-PAD
ASSEMBLY TOOL
10. R
EFRIGERANT (ELECTROLUBE
F
REEZER
R
EMOVE THE STYLUS FROM ITS
SLOT AT THE BOTTOM OF THE
DEVICE
)
.
HTC CONFIDENTIAL
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Doc. Title
HTC Corporation
.
CLIO Service Manual
Issued Date 2007/10/29
Revised Date 2008/04/08
Page 23 of 127
P
RESS AND SLIDE THE BATTERY
COVER IN THE DIRECTION OF THE
ARROWS TO REMOVE THE BATTERY
COVER AS SHOWN
.
S
LIDE THE BATTERY LATCHES OUT
A05
.
R
EMOVE THE BATTERY PACK BY
LIFTING THE BATTERY FROM THE
BATTERY COMPARTMENT
.
R
EMOVE THE RUBBER FEET
.
L
OOSEN EIGHT SCREWS FROM THE
KEYBOARD BOTTOM COVER
.
HTC CONFIDENTIAL
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HTC Corporation
.
CLIO Service Manual
Issued Date 2007/10/29
Revised Date 2008/04/08
Page 24 of 127
E
XTEND THE KEYBOARD BY SLIDING
THE DISPLAY UP
.
A05
D
ISASSEMBLE THE KEYBOARD AS
SHOWN
.
D
ISCONNECT THE KEYBOARD
FPC.
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CLIO Service Manual
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Revised Date 2008/04/08
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L
OOSEN THE SCREW
.
A05
D
ISCONNECT THE MAIN
MAIN BOARD
.
FPC
FROM
D
ISASSEMBLE THE KEYBOARD
HOUSING AS SHOWN
.
HTC CONFIDENTIAL
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.
CLIO Service Manual
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Revised Date 2008/04/08
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D
ISCONNECT THE
THE MAIN BOARD
HDD FPC
A05
FROM
D
ISCONNECT THE FAN CONNECTOR
.
L
OOSEN FOUR SCREWS FROM THE
FAN AND THE HEAT SINK
.
T
AKE OUT FAN AND THE HEATSINK
.
HTC CONFIDENTIAL
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Doc. Title
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.
CLIO Service Manual
Issued Date 2007/10/29
Revised Date 2008/04/08
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D
ISCONNECT THE ANTENNA
CONNECTOR FROM THE MAIN
BOARD
.
A05
L
OOSEN FOUR SCREWS FROM THE
MAIN BOARD AND THE BASEBAND
BOARD
D
ISCONNECT THE BOARD TO BOARD
CONNECTOR BY LIFTING UP THE
MAIN BOARD AND THEN TAKE OUT
THE MAIN BOARD AS SHOWN
.
HTC CONFIDENTIAL
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.
CLIO Service Manual
Issued Date 2007/10/29
Revised Date 2008/04/08
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T
AKE OUT THE BASEBAND BOARD
D
ISASSEMBLE THE ANTENNA
A05
.
.
N
OTE: RELEASE THE TWO HOOKS
BEFORE DISASSEMBLE THE
ANTENNA
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.
CLIO Service Manual
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Revised Date 2008/04/08
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T
AKE OUT THE MICROPHONE
A05
.
L
OOSEN FOUR SCREWS FROM THE
KEYBOARD BEZEL
.
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CLIO Service Manual
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D
ISASSEMBLE THE KEYBOARD
BEZEL
.
L
OOSEN NINE SCREWS FROM THE
LCD
HOUSING
.
A05
U
SE THE FLAT PLASTIC STICK TO
SEPARATE THE
HOUSING AS SHOWN
LCD
BEZEL AND THE
.
R
EMOVE TWO
ALUMINIUM FOIL AND TWO KAPTON
TAPE AT THE LOCATION INDICATED
EMI
GASKETS, AN
.
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D
ISCONNECT
THE
LCM (PIC. 1)
JOGBAR FPC
A05
FROM
D
ISCONNECT THE MAIN
THE
LCM
AND THE FINGER PRINT
BOARD (PIC. 2 AND PIC.
FPC
3)
FROM
L
OOSEN TWO SCREWS FROM
CAMERA MODULE (PIC.
4)
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L
IFT UP THE CAMERA MODULE AS
SHOWN
.
L
OOSEN ELEVEN SCREWS AS
SHOWN
.
A05
L
IFT UP THE SNAPVUE
FPC.
D
ISCONNECT THE SPEAKER
CONNECTOR
.
T
URN OVER THE
OUT THE
LCM.
FPC
AND TAKE
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L
IFT UP THE
JOGBAR FPC.
T
AKE OUT THE MICRO
RUBBER
.
D
ISCONNECT THE
MICRO PAD
.
FPC
A05
-PAD
FROM THE
T
AKE OUT APPLICATION KEYPAD
AND MOUSE BUTTON KEYPAD
.
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Revised Date 2008/04/08
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U
SE YOUR FINGER TIP TO PUSH IT
FROM THE SENSOR SIDE (PIC.
N
OTE: DO NOT USE HARD AND
SHARP MATERIAL TO PUSH THE
FINGER PRINT SENSOR
T
AKE OUT TWO SPEAKERS (PIC. B &
C)
A05
A)
.
N
OTE: RELEASE THE HOOK AS
SHOWN BEFORE TAKE OUT THE
SPEAKERS
S
PRAY THE MICRO
REFRIGERANT FOR ABOUT 10
SECONDS
-PAD
WITH THE
.
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P
LEASE USE FLAT PLASTIC STICK TO
TAKE OUT THE MICRO PAD
N
OTE: CLEAN THE MICRO
SURFACE AND THEN REPLACE THE
DOUBLE SIDED TAPE
76H02435-00M)
RE-USE THE MICRO
BEND THE MICRO
CLEANING THE SURFACE OR WHILE
REMOVING THE MICRO
R
ELEASE THE CONNECTOR TO
DISCONNECT THE
IF YOU WANT TO
-PAD. D
-PAD PCB
HDD FPC.
D
ISASSEMBLE THE
AS SHOWN
.
HDD
.
-PAD.
CUSHION
A05
-PAD
(P/N:
O NOT
WHILE
R
ELEASE THE CONNECTOR TO
DISCONNECT THE MICROPHONE
FPC (PIC. 1)
D
ISCONNECT THE ANTENNA WIRES
FROM ATHE BASEBAND BOARD.
(PIC. 2)
HTC CONFIDENTIAL
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.
CLIO Service Manual
Issued Date 2007/10/29
Revised Date 2008/04/08
Page 36 of 127
R
EMOVE THE MYLAR FROM THE
BACKUP BATTERY
.
R
EMOVE AND DISCONNECT THE
BACKUP BATTERY
.
A05
L
IFT UP THE
SDIO FPC
BOARD
.
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Revised Date 2008/04/08
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D
ISCONNECT THE
SDIO FPC.
U
SE FLAT PLASTIC STICK TO
UN-INSTALL THE MEMORY MODULE
N
OTE: DO NOT REMOVE THE
MEMORY MODULE IF NOT
NECESSARY. THE
NUMBER IS INCLUDING THE MEMORY
MODULE
..
M/B
PAR T
A05
.
D
ISCONNECT THE SPEAKER FROM
THE FINGER PRINT BOARD
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Revised Date 2008/04/08
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D
ISCONNECT THE CAMERA MODULE
FROM THE
FPC.
A05
D
ISCONNECT
MAIN
FPC
JOGBAR FPC
AS SHOWN
FROM
.
The Disassemble process is done
HTC CONFIDENTIAL
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.
Doc. Title
CLIO Service Manual
2.2 Assembling procedure
HTC Corporation
Issued Date 2007/10/29
Revised Date 2008/04/08
Page 39 of 127
P
REPARE A FINGER PRINT MODULE AND A
SPEKAER
.
A05
C
ONNECT THE SPEAKER TO THE FINGER
PRINT MODULE
.
P
REPARE A
JOGBAR FPC
AND MAIN
FPC.
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Issued Date 2007/10/29
Revised Date 2008/04/08
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C
ONNECT
FPC
JOGBAR FPC
AS SHOWN
.
A05
TO THE MAIN
C
ONNECT THE FINGER PRINT BOARD TO
THE MAIN
FPC.
P
REPARE A MICRO
BEZEL
.
-PAD
AND A DISPLAY
HTC CONFIDENTIAL
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Revised Date 2008/04/08
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S
TICK THE MICRO
-PAD.
N
OTE: PLEASE REMOVE THE DOUBLE
SIDED TAPE PROTECTION BEFORE YOU
STICK THE MICRO
-PAD.
A05
P
LEASE USE MICRO-PAD TOOL TO FIX THE
MICRO
-PAD
AS SHOWN
P
UT THE APPLICATION KEYPAD AND MOUSE
KEYPAD ONTO THE DISPLAY BEZEL
.
.
HTC CONFIDENTIAL
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Issued Date 2007/10/29
Revised Date 2008/04/08
Page 42 of 127
S
TICK THE FINGER PRINT AND INSTALL THE
SPEAKER PROPERLY
.
A05
P
REPARE A MICRO
-PAD
RUBBER
.
L
IFT UP THE
JOGBAR FPC.
C
ONNECT THE
MICRO
-PAD.
JOGBAR FPC
TO THE
HTC CONFIDENTIAL
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Revised Date 2008/04/08
Page 43 of 127
P
UT THE MICRO
-PAD
RUBBER INPLACE
P
UT THE
JOGBAR FPC
INPLACE
M
AKE SURE YOU CAN SEE THE RIB AND THE
GUIDE PINS PASS THROUGH THE HOLES
BEFORE FASTEN THE SCREW
A05
.
.
P
UT THE
LCM
INPLACE
.
HTC CONFIDENTIAL
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.
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Issued Date 2007/10/29
Revised Date 2008/04/08
Page 44 of 127
C
ONNECT ANOTHER SPEAKER TO THE
S
NAPVUE
FPC.
A05
I
NSTALL THE SPEAKER AND THE
INPLACE
.
FPC
M
AKE SURE YOU CAN SEE THE RIB AND
GUIDE PINS PASS THROUGH THE HOLES
BEFORE FASTEN THE SCREW
72H01696-00M)
INDICATED
.
AT THE LOCATION
(P/N:
N
OTE: TORQUE
0.8 + 0.1 KGF-CM
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Revised Date 2008/04/08
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F
ASTEN ANOTHER TWO SCREWS
72H01696-00M)
FPC
AT THE LOCATION INDICATED
TO FIX THE SNAPVUE
N
OTE: TORQUE
0.8 + 0.1 KGF-CM
.
A05
(P/N:
C
ONNECT THE CAMERA MODULE TO THE
S
NAPVUE
FPC.
P
UT THE CAMERA MODULE INPLACE
.
HTC CONFIDENTIAL
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Doc. Title
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.
CLIO Service Manual
Issued Date 2007/10/29
Revised Date 2008/04/08
Page 46 of 127
F
IX THE
FPC
SCREWS
LOCATION INDICATED
LCM,
CAMERA MODULE, MAIN
AND
JOGBAR FPC
(P/N: 72H01519-00M)
N
OTE: TORQUE
0.8 + 0.1 KGF-CM
A05
WITH ELEVEN
AT T HE
.
N
OTE: MAKE SURE THE GUIDE PINS PASS
THROUGH THE HOLES BEFORE FASTEN THE
SCREW
.
C
ONNECT THE
FPC
TO THE
PASTE THE KAPTON TAPE, AN ALUMINIUM
FOIL AND TWO GASKETS AT THE LOCATION
INDICATED
JOGBAR FPC
LCD
.
MODULE AND THEN
AND MAIN
HTC CONFIDENTIAL
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Revised Date 2008/04/08
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A
SSEMBLE THE DISPLAY HOUSING AS
SHOWN (LET THE
DISPLAY HOUSING’S HOLE
FPC
F
ASTEN SIX SCREWS
72H01821-00M)
HOUSING AT THE LOCATION INDICATED
N
OTE: TORQUE
ON THE DISPLAY
0.8 + 0.1 KGF-CM
A05
PASS THROUGH THE
)
(P/N:
.
F
ASTEN ANOTHER THREE SCREWS
72H01691-00M)
HOUSING AT THE LOCATION INDICATED
ON THE DISPLAY
(P/N:
.
N
OTE: TORQUE
0.8 + 0.1 KGF-CM
HTC CONFIDENTIAL
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Issued Date 2007/10/29
Revised Date 2008/04/08
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P
UT THE KEYBOARD BEZEL ONTO THE
DISPLAY HOUSING AND MAKE SURE THE
MAIN
FPC
CONNECTOR PASS THROUGH
THE HOLE
.
F
ASTEN FOUR SCREWS
72H02036-00M)
BEZEL AT THE LOCATION INDICATED
ON THE KEYBOARD
N
OTE: TORQUE
2.5 + 0.1 KG/CM2
A05
(P/N:
.
HTC CONFIDENTIAL
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Revised Date 2008/04/08
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I
NSTALL THE
GSM
ANTENNA
A05
.
N
OTE: MAKE SURE THE ANTENNA IS FIXED
PROPERLY BY THE HOOKS. (YOU SHOULD
HEAR THE “CLICK” SOUND DURING THE
INSTALLATION
)
HTC CONFIDENTIAL
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Revised Date 2008/04/08
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P
UT THE MICROPHONE INPLACE
A05
.
P
REPARE AN ANTENNA WIRE, A
MICROPHONE
FPC
AND A
GPS
ANTENNA
.
HTC CONFIDENTIAL
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Revised Date 2008/04/08
Page 51 of 127
C
ONNECT THE TWO ANTENNAS AND THE
MICROPHONE
BOARD
.
FPC
TO THE BASEBAND
N
OTE: DO NOT BEND THE ANTENNA WIRE
SHARPLY TO AVOID DAMAGE
A05
.
N
OTE: DON’T MIX THE TWO ANTENNA
LOCATIONS
.
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Revised Date 2008/04/08
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P
REPARE A MEMORY MODULE AND A MAIN
BOARD
.
A05
I
NSTALL THE MEMORY MODULE TO THE
MAIN BOARD
.
P
REPARE A SD
FPC
BOARD
I
NSTALL THE SD
FPC
BOARD
.
.
HTC CONFIDENTIAL
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Revised Date 2008/04/08
Page 53 of 127
P
LACE THE SD
FPC
BOARD IN PLACE
A05
.
N
OTE: DON’T MAKE THEM STACK
P
UT THE BASEBAND BOARD ONTO THE
KEYBOARD BEZEL AS SHOWN
.
HTC CONFIDENTIAL
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Revised Date 2008/04/08
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I
NSERT THE MAINBOARD IN-BETWEEN THE
ANTENNA FINGERS AND THE PLASTIC PART
AS SHOWN
.
A05
Connect the board to board connector.
N
OTE: MAKE SURE THE SWITCH KNOB IS
INSERTED PROPERLY AT THE GAP OF THE
POWER SWITCH
.
HTC CONFIDENTIAL
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.
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Issued Date 2007/10/29
Revised Date 2008/04/08
Page 55 of 127
P
UT THE
GPS
ANTENNA INPLACE
F
IX THE BASEBAND BOARD WITH A SCREW
(P/N: 72H02115-00M)
INDICATED
.
N
OTE: TORQUE
1.0 + 0.1 KGF-CM
A05
.
AT T HE L OCAT I ON
F
IX THE MAIN BOARD WITH TWO SCREWS
(P/N: 72H02061-00M)
INDICATED
N
OTE: TORQUE
AT THE LOCATION
.
1.0 + 0.1 KGF-CM
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Issued Date 2007/10/29
Revised Date 2008/04/08
Page 56 of 127
F
IX THE SD
FPC
BOARD WITH A SCREW
(P/N: 72H02115-00M)
INDICATED
.
N
OTE: TORQUE
1.0 + 0.1 KGF-CM
A05
AT T HE L OCAT I ON
P
REPARE A HEAT SINK AND A
FAN.
P
UT THE HEAT SINK AND THE
INPLACE
.
FAN
HTC CONFIDENTIAL
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.
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Issued Date 2007/10/29
Revised Date 2008/04/08
Page 57 of 127
F
IX THE HEAT SINK AND THE
FOUR SCREWS
THE LOCATION INDICATED
(P/N: 72H02115-00M)
N
OTE: TORQUE
1.0 + 0.1 KGF-CM
A05
FAN
WITH
AT
.
C
ONNECT THE
MAIN BOARD
FAN
CONNECTOR TO THE
.
ROUTE THE
SHOWN
GPS
ANTENNA WIRE AS
.
C
ONNECT THE ANTENNA WIRE TO THE
MAINBOARD
.
N
OTE: DO NOT BEND THE ANTENNA WIRE
SHARPLY TO AVOID DAMAGE
.
HTC CONFIDENTIAL
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Issued Date 2007/10/29
Revised Date 2008/04/08
Page 58 of 127
C
ONNECT AND STICK THE BACKUP
BATTERY AS SHOWN
.
A05
P
ASTE A MYLAR ON THE BACKUP BATTERY
.
HTC CONFIDENTIAL
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.
CLIO Service Manual
Issued Date 2007/10/29
Revised Date 2008/04/08
Page 59 of 127
P
REPARE A
HDD
CUSHION AND A
A05
HDD.
A
SSEMBLE THE
HDD
CUSHION AS SHOWN
.
N
OTE: THE
THE LOCATION INDICATED
HDD
CUSHION GAP MUST BE AT
.
HTC CONFIDENTIAL
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.
CLIO Service Manual
Issued Date 2007/10/29
Revised Date 2008/04/08
Page 60 of 127
P
REPARE
HDD FPC
A05
AND KAPTON TAPE
..
C
ONNECT THE
P
ASTE THE KAPTON TAPE AT THE LOCATION
INDICATED
I
NSERT THE
ON THE MAIN BOARD.
HDD FPC
.
HDD FPC
TO THE
TO THE CONECTOR
HDD
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Issued Date 2007/10/29
Revised Date 2008/04/08
Page 61 of 127
P
UT THE
HDD
INPLACE
P
REPARE A KEYBOARD HOUSING
A05
.
A
SSEMBLE THE KEYBAORD HOUSING AS
SHOWN
.
F
ASTEN EIGHT SCREWS
72H01821-00M)
HOUSING AT THE LOCATION INDICATED
ON THE KEYBOARD
N
OTE: TORQUE
0.8 + 0.1 KGF-CM
(P/N:
.
HTC CONFIDENTIAL
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.
CLIO Service Manual
Issued Date 2007/10/29
Revised Date 2008/04/08
Page 62 of 127
P
REPARE A LEFT AND A RIGHT RUBBER
FOOT
.
A05
A
TTACH THE RUBBER FEET
S
LIDE THE DISPLAY UP
P
REPARE A SCREW
72H01821-00M)
C
ONNECT THE MAIN
BOARD THEN FIX IT WITH THE SCREW
N
OTE: TORQUE
0.8 + 0.1 KGF-CM
.
.
FPC
TO THE MAIN
(P/N:
.
HTC CONFIDENTIAL
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.
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Issued Date 2007/10/29
Revised Date 2008/04/08
Page 63 of 127
P
ASTE A PORON ON MAIN
FPC
CONNECTOR AS SHOWN
A05
.
P
REPARE A KEYBOARD
.
C
ONNECT THE KEYBOARD
MAIN BOARD
.
FPC
TO THE
HTC CONFIDENTIAL
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.
CLIO Service Manual
Issued Date 2007/10/29
Revised Date 2008/04/08
Page 64 of 127
A
SSEMBLE THE KEYBOARD AS SHOWN
A05
.
S
LIDE THE DISPLAY DOWN AND TURN OVER
THE DEVICE
.
P
REPARE THE BATTERY PACK
I
NSERT THE BATTERY PACK WITH THE TABS
AS SHOWN AND PLACE THE BATTERY PACK
IN THE COMPARTMENT
.
S
LIDE THE BATTERY LATCHES IN
.
.
HTC CONFIDENTIAL
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.
CLIO Service Manual
Issued Date 2007/10/29
Revised Date 2008/04/08
Page 65 of 127
P
UT THE BATTERY COVER AND SLIDE THE
BATTERY COVER IN AS SHOWN TO REPLACE
THE BATTERY COVER
.
A05
R
EPLACE THE STYLUS IN ITS SLOT AT THE
BOTTOM OF THE DEVICE
.
T
HE ASSEMBLING PROCESS IS DONE
.
The Assemble Process is Done. You may perform the Function Test or the following process.
HTC CONFIDENTIAL
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Revised Date 2008/04/08
Page 66 of 127
3. BIOS, ROM update and Windows Vista Installation Procedure
3.1 BIOS update
To upgrade the BIOS of your Mobile Computer, please download the following files:
•USB Boot Utility.zip. Contains a utility that you can use to create a bootable USB flash disk.
•HTCFD.exe. This is the BIOS upgrade program.
•BIOS image file.
After downloading the above files to the hard drive of your Mobile Computer, follow the steps in this
installation guide to create a bootable USB flash disk and then use it to upgrade the BIOS.
Creating a Bootable USB Flash Disk
• Connect your USB flash disk to the Mobile
Computer and then follow the steps below
A05
to make the flash disk bootable
• Unzip USB boot utility.zip.
• Right-click USB boot utility.exe and then
Run as administrator.
• Select the USB flash disk that you want to
create as a bootable device and then click
Start.
• A message then appears, informing you
that all data on the USB flash disk will be
lost when it is created as a bootable disk.
Click Yes to continue.
• The USB Boot Utility then starts the
creation process.
• When done, click OK.
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• If the USB Boot Utility cannot recognize
your USB flash disk, you will see the
following message
• If the above problem occurs, format the
USB flash disk in Windows first by following
the steps below before you run the USB
Boot Utility again.
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Revised Date 2008/04/08
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• Go to “Computer”, right-click on the drive
that corresponds to the USB flash disk that
you want to format, and then click Format.
• The default file system that is selected is
“FAT32”. Select Quick Format to save
time, and then click Start to begin the
Windows format process.
• Note: A floppy disk can also be used to
create a bootable disk. In this case, you
need to connect an external USB floppy
drive.
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Doc. Title
Upgrading the BIOS
After creating a bootable USB flash disk, follow
the steps below to upgrade the BIOS of your
Mobile Computer.
• Copy the HTCFD.EXE file to the USB flash
disk, and extract the BIOS image file (for
instance, 071025.ROM and F.BAT files) to
the flash disk.
CLIO Service Manual
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• Restart the system, and then press F10
when you see the BIOS POST screen.
• Select the bootable USB flash disk and
then press the Enter key to boot from the
flash disk.
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Doc. Title
• Press the F key and then press Enter key
to start the BIOS upgrade process.
• After the BIOS upgrade has been
completed successfully, the system will
shut down automatically. Turn the power
back on.
• When you power on the device after
upgrading the BIOS, the “CMOS
Checksum Bad” message will be displayed
on the BIOS POST screen. Press F1 to
enter the BIOS Setup Utility, go to the Exit
page, and then select Load BIOS default
setting. Finally, select Save Changes and
Exit to exit BIOS Setup.
CLIO Service Manual
Issued Date 2007/10/29
A05
Revised Date 2008/04/08
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Doc. Title
CLIO Service Manual
3.2 ROM update thru RUU (Re-flash Upgrade Utility)
• Execute the RUU program from your
Windows Vista platform.
• Note: Please plug in the AC adaptor and
make sure your battery is fully charged
Issued Date 2007/10/29
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• Read the pop-up message form ROM update
utility.
• Click Next to proceed.
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z The contents of the package are being
extracted.
CLIO Service Manual
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Revised Date 2008/04/08
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z On the Welcome Screen, select the “I
understand…” checkbox then click Next to
begin the ROM update installation
z On the next screen, follow the listed
instructions in the dialog box first and select
the “I completed…” checkbox when you are
done, click Next to proceed.
z Note: You should read and follow all the
instructions listed before clicking Next.
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Doc. Title
z The following message will then be
displayed, indicating that the utility is
verifying and acquiring information about
the device as preparation for the update
process. Wait for this verification process to
finish.
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z Current information about the device, such
as the model ID, image version and
language will then be displayed. Click
Update to proceed.
z The information about the new ROM update
will then be displayed. If you are certain that
you want to install the Mobile Device with
the new ROM update, click Next to proceed.
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z A confirmation message then appears and
shows the length of time it will take to copy
the necessary files (including radio image)
to the device. Click Next to begin the
update.
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z A progress bar will run through the screen
during the update process.
z Note: In the middle of the update process,
the progress bar may stop running. This is
normal as the RUU is adjusting itself to
complete the update process automatically.
z When you see the screen below, it means
update is complete. Click Finish to exit the
utility.
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Revised Date 2008/04/08
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3.3 Windows Vista Installation thru USB storage devices
z Please refer to chapter 3.1 to create a
bootable USB storage device.
z Note: 1. Press Fn and F3 simultaneously
when you see the BIOS POST screen to
recover you Windows Vista and then follow
the on screen display. 2. Please plug in the
AC adaptor during the recovery process.
A05
z Note: Below process is not necessary
unless you replace the HDD with the new
one or the hidden partition is crashed.
z Unzip the *.ZIP file and copy all of the files
(including *.GHO, *.GHS files) to the root
directory of the bootable USB storage
device.
z Note: Please prepare the Norton Ghost
2003 utility by your own.
z Note: 4GB is the minimum requirement of
the USB storage device capacity.
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z Insert the USB storage device into an
available USB port and then turn on the
power.
z Press Fn and F10 simultaneously to go to
device boot menu.
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z Choose to boot from USB storage device or
an external optical drive then press Enter.
z Note: Use only the DVD ROM which
provided by HTC.
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Doc. Title
z Choose 1 from the menu to create a hidden
partition on the HDD or 2 to quit.
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z Image recovery on hidden partition is in
progress.
z Windows Vista recovery is completed.
z Slide and hold the power switch to
shutdown the device and remove the USB
storage device.
z Note: Do not turn on the device after the
system recovery process is completed
unless you ready to setup your Windows
Vista.
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4. DIAGNOSTIC PROGRAM
4.1 List of Diagnostic Test Items
Mode No Item Description Remark
Function Test
1 Display Test
2 LED Test
3 Backlight Test
4 Keyboard Test
5 Button Test
6 Micro-pad Test
7 G Sensor Test
8 System Information
9 Bluetooth Info.
10 Calibration Test
11 Webcam Test
12 Battery Info
Windows Vista
13 Audio Test
14 Fingerprint Test
15 WLAN Info
16 USB port test
17 SD card slot test
18 VGA port test
Run-in Test
1 Run-in Test
2
Auto Test
1 Auto Test
R/G/B/Black/White pattern test
Power, battery, caps lock, BT/WLAN, 3G and mail/SMS
status LED test
LCM brightness test
QWERTY keyboard test
L/R mouse buttons, comm. manager and resolution
button test
Micro-pad sensitivity test
HDD G-sensor test.
Temperature and FAN status
Bluetooth turn on and address check
LCM calibration test
Webcam life test
Battery info and AC adapter status
Internal / external speaker and MIC test
Fingerprint image read
WLAN info
USB port test
SD card slot test
External display test
1~8 hours run-in test (display, LED, backlight) Option
Full functions test
A05
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Test Procedure
How to select test item: Use the mouse cursor or the touch panel to select the test items.
How to execute the test program: Click the left mouse keypad or tap the touch panel to start each of test items.
Diagnostic
A. Display Test
HTC Corporation
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B. LED Test
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C. Backlight Test
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D.
Keyboard Test
E. Button Test
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F. Micropad Test
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G. G Sensor Test
H. System Information
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I. Battery Info
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J. Calibration Test
K. WebCam Test
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L. Bluetooth Info
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M. Audio Test
N. Fingerprint Test
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O. WLAN Test
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P. Run-In Test
Q. Auto Test
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R. USB port test. Insert an
empty USB storage device
and then copy a file to the
device before read it.
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S. SD card slot test. Insert an
empty SD card and then
copy a file to the SD card
before read it.
T. VGA port test. Press “Fn”
key and “T” key
simultaneously to switch
between the LCD, the
external display and both
the LCD and external
display.
Fn +
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CLIO Service Manual
5. Power measurement test
5.1 Main board leakage current Test Procedure
This is a quick method to measure if any abnormal leakage current on main board which
caused high power consumption compare to GOOD main board.
Equipment:
B
A
A. Power Supply (set at 7.6 V /2A).
B. Micro-Current Meter.
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D
2. Fixture needed:
C. Cable
D. Battery with extension cable
Note: Don’t short the battery extension cable
polarity.
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3. Install the battery to the device.
4. Connect cable (C) to positive polarity of
power supply (A) and current meter (B)
5. Connect battery extension cable ( D ) to
negative polarity of power supply (A) and
current meter (B)
6. Setting is Ready now for testing
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7.Turn on power supply ( 7.6V) and current
meter ( 2A)
Unit setting:
* Vista Shutdown, CE in flight mode
7. Measure Vista shutdown, CE in flight mode
current (condition: Vista display & BL off/WiFi
off/BT off/CE in flight mode)
Please check current value on the current
meter.
Current value must be under 7mA, if over, it
means M/B failed, please replace M/B for
repair.
8. Measure Vista sleep, CE in flight mode
current (condition: Vista display & BL off/WiFi
off/BT off/CE in flight mode)
Please check current value on the current
meter after about 2 mins.
Current value must be under 30mA, if over, it
means M/B failed, please replace M/B for
repair.
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Conclusions
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If above measurement results are Pass both in
sleep mode and power off mode, then the Main
board is judged as normal (Good)
If any of measurement modes is FAILED,
please replace the main board.
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5.2 Battery rundown test procedure
1. Charge the battery capacity till 100%.
2. Disable the screen saver and turn on the flight mode.
3. Choose power options.
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4. Choose high performance and then change the plan settings.
5. Make sure never “Turn off the display” and “Put the computer to sleep”, adjust the
display brightness to maximum and then save the changes.
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6. Create a “Retry.bat” batch file which is contents below text and then run the batch file
from the command prompt
:retry
dir /a /s
goto retry
7. Execute the PwrMonitor program. Set the Fan PWM to maximum, fill in the name of
the log file then press “Start”. The battery life should be around 1hour 30 minutes.
(You can check the test result from the log file as well)
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6. Cosmetic Inspection Criteria
6.1 Classes definition of inspective area
¾ Class A area => LCM, buttons, LEDs, lens.
¾ Class B area => Keyboard, C part.
¾ Class C area => 4 sides and back side (including battery cover)
¾ Class D area => The area under battery cover, back of sliding and base, inside of battery cover, battery,
stylus.
Photo of inspection areas
A05
CLASS A
CLASS B
CLASS C
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CLASS D
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Doc. Title
IT IS GENERIC COSMETIC INSPECTION CRITERIA FOR ALL PRODUCTS IF THERE HAVE ANY CONFLICT
WITH THESE GENERIC CRITERIONS; PLEASE FOLLOW THE PRODUCT INSPECTION CRITERIA
RESPECTIVELY.
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Description
¾ D: Diameter / L: Length / W: Width / N: Number of defects/ S: Distance from dot to dot
¾ Inspecting distance: 30 ± 5cm / Mechanical inspection angle：90 degrees /
¾ LCM inspection angle：90±15 degrees / Inspection time:5 secs per surface.
¾ Ambient illumination is to be 500-1100 lux
¾ The inspection condition of Newton ring:
a. Inspection distance: 30cm / Inspection time: 5 sec
b. Ambient illumination is to be 500-1000 Lux (Incandescent lamp)
c. Inspection should be performed under the condition that LCD screen could reflect the mirror image of
lamp.
d. The criteria of Newton ring’s tinges and measure of area must follow up the worst-case sample.
6.2 Display inspection
Inspection Defects Accept Level Level
Electrical Characteristic
Defects
Foreign Scratch,
Objects or Lint
on power off
status
Single
Bright
Dots
Dark Dots
Dark or Bright lines 0 Minor
ll Allowable Dots Defects
Shift and tilt of screen
viewed area
Scratch
Lint (linear foreign
objects)
Spots 0.1 < D 0.3 (mm), N 4 ≦≦ Minor
Fish eye on film 0.1 < D 0.4 (mm), N ≦≦ 4 Minor
Breakage on film surface Not acceptable Minor
Total acceptable defect quantity ≦ 10 Minor
2 adjacent 0 Minor
3 or more
adjacent
Single
2 adjacent 0 Minor
Red+ Green+ Blue ≦ 3, S >
0 Minor
Total Number ≦ 2, S >
Total Number ≦ 3, S >
The black edge around display area must
be detected by front view.
0.03 < W ≦ 0.1 (mm)
L ≦ 5 (mm), N ≦ 2 (mm)
0.03 < W ≦ 0.1 (mm)
0.3 < L ≦ 3.0 (mm)
N ≦ 5
5mm.
5mm.
5mm.
Minor
Minor
Minor
Minor
Minor
Minor
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CLIO Service Manual
6.3 Main unit inspection
GAP & STEP INSPECTIONS
Area Spec.
Button * 5
HTC Corporation
≤ 0.35mm
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Illustration
LCD to A part
Audio Jack Max – Min = 0.5mm
≤ 0.7mm
Center shift 0.5mm (around)
DC in Jack Max – Min = 0.5mm
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Gap between B & C
part
Gap between C & D
part
Battery Cover Max: 0.3mm
Max: 1.0mm
Max – Min = 0.8mm
Max: 0.3mm
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Stylus Max: 0.3mm
Gap between
keyboard & C part
COSMETIC INSPECTION:
Micro Pad:
Scratch, Exposure of substrate do not accept
L ≦ 2mm , W≦0.1mm , N≦2 , S≧10mm.
Finger Printer:
Device can’t sink.
Max: 0.3mm
Dent/Dot/ Granule/contamination:
IC： D 0.2 mm ≦
Plastic：D 0.3 mm ≦
Total : N 2 , S 3mm≦≧
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Scratch (include IC and plastic)：Exposure of substrate do not accept
L 2mm , W 0.1mm , N 2 , S 3 mm≦≦ ≦≧
Speaker Net and Fan Net : Do not allow deform and paint off.
Not allow battery connector pin and SIM/Micro SD Conn. Deform.
The hook of battery cover also can’t allow broken and deform.
OTHERS
Description Accept Criteria
Class A
Class C
CLIO Service Manual
Scratch
Exposure of substrate do not accept
Scratch : L≦4mm ,W≦0.2mm ,N≦2, S≧10mm
Label area don’t care
Exposure of substrate do not accept
Scratch : L≦10mm ,W≦0.4mm ,N≦5, S≧5mm
Contamination dot/Granule dot/Cave granule
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MI
MI
Description Accept Criteria
Class A D≦0.5mm ,N≦2,S ≧15 mm (Ignored if D D≦ 0.15mm) MI
Class C D<0.9mm ,N≦4,S ≧10 mm MI
Burr
Description Accept Criteria
Burr. Don’t accept hand scrape MI
Imprint mark
Description Accept Criteria
Class A 0.25≦diameter≦0.65mm ,N≦3 MI
Bright mark
Description Accept Criteria
Class A L≦2.5mm,W≦0.25mm,N≦3 MI
Class C L≦3.0mm,W≦0.3mm,N≦5 MI
Lint
Description Accept Criteria
Class A L≦3mm , W≦0.2mm ,N≦2, S ≧5 mm MI
Class C L≦10mm , W≦0.3 mm ,N≦3 MI
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7. Generic Troubleshooting
1．Main Unit Does Not Respond to Power Button
(1) Connect the AC adapter, maybe the battery pack is exhaust and wait few minutes for battery recharging.
(2) Check if battery installed well.
(3) Check the Power Button whether it’s damaged.
(4) Replace another battery pack.
(5) Check all connectors including LCD FPC to Main Board.
(6) Replace Main Board if necessary.
(7) Once the defective part has been identified, verify the defective part again whether the symptom could be
duplicated with another unit.
2．Touch Panel Does Not Respond to Screen Tap
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(1) Check the connection of LCM FPC cable whether is properly connected.
(2) Try to cold boot the unit then perform screen tap again.
(3) Try with another LCM.
(4) Try with another Main Board.
(5) Replace LCM if necessary
(6) Replace Main Board if necessary.
(7) Once the defective part has been identified, verify the defective part again whether the symptom could be
duplicated with another unit.
3．Buttons Does Not Respond
(1) Try to reboot the unit then tries again.
(2) Dismantle the unit; check the status of switches and the plastic parts of the Button not responding.
(3) Try with another Main Board, JOGBAR or Main FPC.
(4) Replace Main Board if necessary.
(5) Once the defective part has been identified, verify the defective part again whether the symptom could be
duplicated with another unit.
4．Micro PAD Does Not Respond
(1) Try to reboot the unit then tries again.
(2) Dismantle the unit; check the status of micro PAD and the FPC connection is properly installed.
(3) Try with another micro PAD, Main Board, JOGBAR FPC or Main FPC.
(4) Replace micro PAD, Main Board, JOGBAR FPC or Main FPC if necessary.
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(5) Once the defective part has been identified, verify the defective part again whether the symptom could
be duplicated with another unit.
5．Unusual Vertical / Horizontal lines or partial display
(1) Check the connection of LCM FPC whether is properly connected.
(2) Try to reboot the unit then tries again.
(3) Try to re-install the OS.
(4) Try with another LCM or LCM FPC.
(5) Try with another Main Board.
(6) Replace LCM, Main Board or LCM FPC if necessary
(7) Replace Main Board if necessary.
(8) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
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6．Back Light Does Not Turn ON/OFF
(1) Check the connection of LCM FPC whether is properly connected.
(2) Try to re-flash the ROM code.
(3) Try with another LCM.
(4) Try with another Main Board.
(5) Replace LCM if necessary
(6) Replace Main Board if necessary.
(7) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
7．SD Card cannot be used
(1) Check whether SD Card is fully inserted to the slot until you hear a click.
(2) Dismantle and Check whether the SD FPC board is properly installed
(3) Try to re-install the OS.
(4) Try with another SD Card.
(5) Try with another Main Board or SD FPC board.
(6) Replace Main Board or SD FPC board if necessary.
(7) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
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8．USB Connection not possible
(1) Check whether it connects with other USB devices, customer’s devices might be failed.
(2) Check the external appearance of the connector on the unit whether it is physically damaged.
(3) Try to re-install the OS.
(4) Replace Main Board if necessary.
(5) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
9．No VGA output
(1) Check whether it displays with other display devices, customer’s devices might be failed.
(2) Check whether the keyboard function is normal, try to switch through display application.
(3) Check the external appearance of the connector on the unit whether it is physically damaged.
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(4) Try to re-install the OS.
(5) Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
10．Battery Pack does not start
(1) Make sure the battery cover is closed properly.
(2) Connect to the AC Adapter and see if it takes charge. Also check AC Adapter condition.
(3) Check whether AC Adapter is functioning properly.
(4) Check whether the condition of Battery Charging status is correct.
(5) Check the appearance of Battery Pack if any abnormal..
(6) Try with another Battery Pack or Replace Battery Pack if necessary
(7) Try with another Main Board or Replace Main Board if necessary.
(8) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
11．Battery discharges quickly even after fully charged
(1) Make sure the Battery Pack takes fully charge with AC Adapter.
(2) Check whether the condition of Battery Charging status is correct.
(3) Dismantle the unit and check the appearance of Battery Pack.
(4) Try with another Battery Pack or Replace Battery Pack if necessary
(5) Try with another Main Board or Replace Main Board if necessary.
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(6) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
12．Battery Pack does not recharge
(1) Make sure the Battery Pack takes fully charge with AC Adapter.
(2) Check whether the condition of Battery Charging status is correct. Charge should be done no more than 4
hours.
(3) Dismantle the unit and check the appearance of Battery Pack.
(4) Try with another Battery Pack or Replace Battery Pack if necessary
(5) Try with another Main Board or Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
13．No Sound from Speaker or Distorted sound
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(1) Check “Sound” Settings in the unit for Sound Enabling.
(2) Make sure it’s not MUTED.
(3) Try to re-install the OS.
(4) Dismantle and Check whether the Main FPC is properly installed.
(5) Dismantle and Check whether the Speaker is properly installed (Orientation)
(6) Replace Speaker if necessary.
(7) Replace Main FPC if necessary.
(8) Replace Main Board if necessary.
(9) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
14．No Recorded Sound or Distorted sound
(1) Check “Sound” Settings in the unit for Sound Enabling.
(2) Make sure it’s not MUTED.
(3) Try to re-install the OS.
(4) Dismantle and Check whether the Microphone and Microphone FPC is properly installed.
(5) Replace Microphone FPC if necessary.
(6) Replace Microphone if necessary.
(7) Replace Main Board if necessary.
(8) Once the defective part has been identified, verify the defective part again whether the symptom could be
duplicated with another unit.
HTC CONFIDENTIAL
SM-TP001-0704
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