HTC Arrive User Guide
©2011 Sprint. SPRINT and the logo are trademarks of Sprint.
Other marks are the property of their respective owners.
4/19/11
User Guide
www.sprint.com
Table of Contents
Tip: Looking for something? If you don’t see it in the headings
listed here, try the Index on page 150.
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Section 1: Getting Started . . . . . . . . . . . . . . . . . 1
1A. Setting Up Service . . . . . . . . . . . . . . . . . . . 2
Setting Up Your Device . . . . . . . . . . . . . . . . . . . . . . 2
Activating Your Device . . . . . . . . . . . . . . . . . . . . . . . 4
Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . 5
Sprint Account Passwords . . . . . . . . . . . . . . . . . . . 6
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Section 2: Your Device . . . . . . . . . . . . . . . . . . . . 8
2A. Device Basics . . . . . . . . . . . . . . . . . . . . . . . . 9
Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Turning Your Device On and Off . . . . . . . . . . . . . 12
Getting Around Your Device . . . . . . . . . . . . . . . . . 13
Start Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Accessing Apps and Settings . . . . . . . . . . . . . . . 16
Hubs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
What Do the Icons on My Device Mean? . . . . . 17
Battery and Charger . . . . . . . . . . . . . . . . . . . . . . . 19
Displaying Your Phone Number . . . . . . . . . . . . . 21
Making and Answering Calls . . . . . . . . . . . . . . . 22
Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2B. Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Personalization Settings . . . . . . . . . . . . . . . . . . . . 31
Sound Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Location Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
TTY Use With Sprint Service . . . . . . . . . . . . . . . . 36
Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Email and Account Settings . . . . . . . . . . . . . . . . 40
Date & Time Settings . . . . . . . . . . . . . . . . . . . . . . 43
Power-Saving Tips . . . . . . . . . . . . . . . . . . . . . . . . . 44
2C. History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Viewing History . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Making a Call From History . . . . . . . . . . . . . . . . . 47
Saving a Number From History . . . . . . . . . . . . . . 47
Erasing History . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
2D. Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
About the People Hub . . . . . . . . . . . . . . . . . . . . . 49
Viewing Your Contacts and Their Feeds . . . . . 49
Adding a New People Entry . . . . . . . . . . . . . . . . 50
Saving a Phone Number . . . . . . . . . . . . . . . . . . 50
Viewing Contact Information . . . . . . . . . . . . . . . . 51
Merging Entries in People . . . . . . . . . . . . . . . . . . . 51
Editing an Entry in People . . . . . . . . . . . . . . . . . . . 52
Finding Entries in People . . . . . . . . . . . . . . . . . . 54
Your Me Tile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
2E. Calendar & Tools . . . . . . . . . . . . . . . . . . . . 56
Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Microsoft Office Mobile 2010 . . . . . . . . . . . . . . . . 61
2F. Voice Services . . . . . . . . . . . . . . . . . . . . . . 62
Automatic Speech Recognition (ASR) . . . . . . . 62
2G. Camera & Multimedia . . . . . . . . . . . . . . . . 65
Taking Pictures and Capturing Videos . . . . . . . 65
Viewing Pictures and Videos Using the
Pictures Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Editing Your Photos Using Photo Enhancer . . . 71
Getting Your Media Files to Your Device
Using Zune . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Using the Music + Videos Hub . . . . . . . . . . . . . . 73
Enjoying Virtual Sound Effects With
Sound Enhancer . . . . . . . . . . . . . . . . . . . . . . . . . . 75
2H. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
About Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Turning Bluetooth On and Off . . . . . . . . . . . . . . . 76
Connecting a Bluetooth Headset or Car Kit . . . 77
Reconnecting a Headset or Car Kit . . . . . . . . . . 78
Disconnecting From a Bluetooth Device . . . . . . 78
Section 3: Sprint Service . . . . . . . . . . . . . . . . . 79
3A. Sprint Service: The Basics . . . . . . . . . . 80
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Text Messaging (SMS) and
Multimedia Messaging (MMS) . . . . . . . . . . . . . . 82
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Making a 3-Way Call . . . . . . . . . . . . . . . . . . . . . . . 86
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
3B. Web and Data Services . . . . . . . . . . . . . . 90
Ways of Connecting to the Internet . . . . . . . . . . 90
Connecting Using Wi-Fi . . . . . . . . . . . . . . . . . . . 90
Getting Started With Data Services . . . . . . . . . . . 91
Using Internet Explorer Mobile . . . . . . . . . . . . . 92
Using Bing Search . . . . . . . . . . . . . . . . . . . . . . . . . 97
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Downloading Applications and
Games From Windows Phone Marketplace . 103
HTC Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Stocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Weather . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Sprint Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
3C. Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Signing Into Xbox LIVE . . . . . . . . . . . . . . . . . . . . 112
Games Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Downloading and Installing Xbox LIVE Extras . 113
3D. GPS Navigation . . . . . . . . . . . . . . . . . . . . 114
GPS and Location Services . . . . . . . . . . . . . . . . 114
TeleNav GPS Navigator . . . . . . . . . . . . . . . . . . . . 114
Bing Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Section 4: Safety and Warranty Information 119
4A. Important Safety Information . . . . . . . 120
Important Health Information and
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . 120
General Precautions . . . . . . . . . . . . . . . . . . . . . . 127
Additional Safety Information . . . . . . . . . . . . . . . 130
Regulatory Agency Identifications . . . . . . . . . . 136
Federal Communication Commission
Interference Statement . . . . . . . . . . . . . . . . . . . . 137
SAR Information . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Telecommunications &
Internet Association (TIA) Safety Information . 141
WEEE Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
RoHS Compliance . . . . . . . . . . . . . . . . . . . . . . . 143
Owner’s Record . . . . . . . . . . . . . . . . . . . . . . . . . . 143
User Guide Proprietary Notices . . . . . . . . . . . . . 144
4B. Manufacturer’s Warranty . . . . . . . . . . . . 145
Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . 146
Privacy Restrictions . . . . . . . . . . . . . . . . . . . . . . 148
Weather Disclaimer . . . . . . . . . . . . . . . . . . . . . . 148
Warranty Disclaimer . . . . . . . . . . . . . . . . . . . . . . 148
Limitation of Damages . . . . . . . . . . . . . . . . . . . . 149
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Introduction
This User Guide introduces you to Sprint® service and
all the features of your new device. It’s divided into four
sections:
⽧ Section 1: Getting Started
⽧ Section 2: Your Device
⽧ Section 3: Sprint Service
⽧ Section 4: Safety and Warranty Information
Note: Because of updates in phone software, this printed
guide may not be the most current version for your
phone. Visit www.sprint.com
to access the most recent version of the user guide.
and sign on to My Sprint
Consejo: Para encontrar esta guía para usuarios en español,
por favor visita a
Support > Devices.
To find this user guide in Spanish, please visit
www.sprint.com and click Support > Devices.
Important Privacy Message – Sprint’s policies often do not
apply to third-party applications. Third-party applications may
access your personal information or require Sprint to disclose
your customer information to the third-party application
provider. To find out how a third-party application will collect,
access, use, or disclose your personal information, check the
application provider’s policies, which can usually be found on
their website. If you aren’t comfortable with the third-party
application’s policies, don’t use the application.
www.sprint.com y haz clic en
WARNING: Please refer to the “Important Health
Information and Safety Precautions” on
page 120 to learn about information that will
help you safely use your device. Failure to read
and follow the Important Safety Information in
this device guide may result in serious bodily
injury, death, or property damage.
i
Section 1
Getting Started
⽧ Setting Up Your Device (page 2)
1A. Setting Up Service
⽧ Activating Your Device (page 4)
⽧ Setting Up Your Voicemail (page 5)
⽧ Sprint Account Passwords (page 6)
⽧ Getting Help (page 6)
Setting Up Your Device
Insert the Battery
1. Remove the back cover.
䡲 With your device turned off, hold your device
securely with the front facing down.
2 1A. Setting Up Service
䡲 Slide the back of the device to the right.
䡲 With your thumb or finger, lift up the back cover
from the small notch at the side of the device.
2. Insert the battery.
䡲 Remove the battery from its packaging and insert
it into the opening at the back of the device,
exposed copper contacts first.
3. Replace the back cover.
䡲 Secure the right side of the back cover first by
aligning the tabs on the back cover with the
openings located inside the battery compartment.
Setting Up Service
䡲 Gently push the battery into place.
4. Slide the keyboard closed, and then press the left
side of the back cover down. You will hear a click
when the back cover is locked in place.
Note: Your device’s battery should have enough charge for
the device to turn on and find a signal, set up your
voicemail, and make a call. You should fully charge
your battery as soon as possible. See “Charging the
Battery” on page 20 for details.
1A. Setting Up Service 3
Tur n Your Dev ice On
䊳 Press to turn the device on.
䡲 When you turn on your device for the first time,
you’ll be asked to set some options such as your
time zone and your Windows Live ID. Just follow
the onscreen instructions and you’ll be up and
running with your device in no time.
䡲 If your device is activated, you will see a
“Success!” message. Tap
instructions to set up your device.
● Tap get started to begin, tap accept to agree to
the Windows Phone Terms of Use, and then
follow the prompts to complete your setup.
Note: You do not need to complete every step in the setup
application now. You can configure your accounts later
if you prefer.
䡲 If your device is not yet activated, see “Activating
Your Device” for more information.
4 1A. Setting Up Service
next and follow the
Make Your First Call
1. Press and tap to open the Phone
application.
2. Tap to display the phone dialpad.
3. Dial a number and tap call.
Activating Your Device
When you turn on your device for the first time, you’ll be
asked to set some options such as your time zone and
your Windows Live ID. Just follow the onscreen
instructions and you’ll be up and running with your
device in no time.
䢇 If you purchased your device at a Sprint Store, it is
probably activated and ready to use.
䢇 If you received your device in the mail and it is for a new
Sprint account or a new line of service, it is designed to
activate automatically. To confirm your activation,
make a phone call.
䢇 If you received your device in the mail and you are
activating a new device for an existing number on your
account, you will need to go online to activate your
new device.
䡲 From your computer’s Web browser, go to
www.sprint.com/activate and complete the
onscreen instructions to activate your device.
When you have finished, make a phone call to
confirm your activation. If your device is still not
activated or you do not have access to the Internet,
contact Sprint Customer Service at
1-888 -211-4727
for assistance.
Tip: Do not press while the phone is being activated.
Pressing cancels the activation process.
Note: If you are having difficulty with activation, contact Sprint
Customer Service by dialing
other phone.
1-888-211-4727 from any
Setting Up Your Voicemail
Your device automatically transfers all unanswered
calls to your voicemail, even if your device is in use or
turned off. You should set up your Sprint Voicemail and
personal greeting as soon as your device is activated.
Always use a password to protect against unauthorized
access.
1. Press and tap to open the Phone
application.
2. Tap to connect to Sprint voicemail.
3. Follow the system prompts to:
䡲 Create your password.
䡲 Record your name announcement.
䡲 Record your greeting.
Note: Voicemail Password
Sprint strongly recommends that you create a
password when setting up your voicemail to protect
against unauthorized access. Without a password,
anyone who has access to your device is able to
access your voicemail messages.
1A. Setting Up Service 5
Setting Up Service
For more information about using your voicemail, see
“Voicemail” on page 80.
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to
your personal account information, your voicemail
account, and your data services account. To ensure
that no one else has access to your information, you
will need to create passwords to protect your privacy.
Account User Name and Password
If you are the account owner, you will create an account
user name and password when you sign on to
www.sprint.com. (Click Sign in and then click Sign up
now! to get started.) If you are not the account owner (if
someone else receives the bill for your Sprint service),
you can get a sub-account password at
Voicemail Password
You’ll create your voicemail password when you set up
your voicemail. See “Setting Up Your Voicemail” on
page 5 for more information on your voicemail
password.
6 1A. Setting Up Service
www.sprint.com.
Data Services Password
With your Sprint device, you may elect to set up an
optional data services password to control access and
authorize Premium Service purchases.
For more information, or to change your passwords,
sign on to
Service at
www.sprint.com or call Sprint Customer
1-888-211-4727.
Getting Help
Managing Your Account
Online: www.sprint.com
䢇 Access your account information.
䢇 Check your minutes used (depending on your Sprint
service plan).
䢇 View and pay your bill.
䢇 Enroll in Sprint online billing and automatic payment.
䢇 Purchase accessories.
䢇 Shop for the latest Sprint phones.
䢇 View available Sprint service plans and options.
䢇 Learn more about data services and other products
like games, ring tones, screen savers, and more.
From Your Sprint Phone
1. Press and then tap to open the Phone
application.
2. Do any of the following:
䡲 Tap and then tap Call to check minute
usage and account balance.
䡲 Tap and then tap Call to make a
payment.
䡲 Tap and then tap Call to access a
summary of your Sprint service plan or get
answers to other questions.
– or –
䊳 Press and then tap Sprint Zone to access
account services, Sprint news, phone information,
suggested applications, and more.
From Any Other Phone
䢇 Sprint Customer Service: 1-8 88-211-4727.
䢇 Business Customer Service: 1-800-927-2199.
Sprint 411
Sprint 411 gives you access to a variety of services and
information, including residential, business, and
government listings; movie listings or showtimes;
driving directions, restaurant reservations, and major
local event information. You can get up to three pieces
of information per call, and the operator can
automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you
will be billed for airtime.
䊳 Tap and then tap Call.
Sprint Operator Services
Sprint Operator Services provides assistance when you
place collect calls or when you place calls billed to a
local telephone calling card or third party.
䊳 Tap and then tap Call.
For more information or to see the latest in products
and services, visit us online at
www.sprint.com.
1A. Setting Up Service 7
Setting Up Service
Section 2
Your Device
⽧ Your Device (page 10)
2A. Device Basics
⽧ Turning Your Device On and Off (page 12)
⽧ Getting Around Your Device (page 13)
⽧ Start Screen (page 15)
⽧ Accessing Apps and Settings (page 16)
⽧ Hubs (page 16)
⽧ Sleep Mode (page 16)
⽧ What Do the Icons on My Device Mean? (page 17)
⽧ Battery and Charger (page 19)
⽧ Displaying Your Phone Number (page 21)
⽧ Making and Answering Calls (page 22)
⽧ Entering Text (page 27)
Your new HTC ArriveTM and Sprint can get you to
everything you love easier and faster. With glance and
go access through the Start screen and live tiles, you’ll
be able to see your upcoming appointments, recent
activity by contacts, new photos, and more. Use the
information in this section to get to know your device
better.
Tip: Device Software Upgrades – Updates to your device’s
software may become available from time to time. Each
time you connect your device to your computer and start
the Zune software, you’ll be notified of any new updates.
Device Basics
2A. Device Basics 9
Your Device
1
2
3 4 5
6
7
9
8
Key Functions
1. Earpiece lets you hear the caller and automated
prompts.
2. Hardware keyboard slides out from the left side of
the device.
3. BACK ( ) takes you back one screen from where
you are. Your device remembers all the apps and
websites you’ve visited since the last time your
screen was locked.
Tip: Back works differently when you’re in Internet Explorer
Mobile. If you’re browsing the Web and press Back, you’ll
return to the previous Web page you visited, rather than
the previous app.
4. START ( ) takes you back to the Start screen. If
you press and hold , you’ll activate Automatic
Speech Recognition (ASR).
5. Microphone allows other callers to hear you clearly
when you are speaking to them.
6. SEARCH () allows you to search information
anywhere on your device. If you press from the
Start screen or in Internet Explorer, your device will
search the Web. If you press in a Hub or
10 2A. Device Basics
application, it will search the application. For
10
11
12
13
14
15
16
example, in People, it searches for contacts; in
Maps, it lets you search for locations, addresses, or
businesses.
7. CAMERA activates the camera to take still photos
or to capture video.
8. Touchscreen displays all the information needed to
operate your device. It lets you select, navigate,
enter information, and control everything by touch.
9. Notification LED provides the device status or
notification information. It also acts as a proximity
sensor and automatically deactivates the
touchscreen when you hold the device near your
face during a call. When activated, the proximity
sensor does not affect the device’s 3G, 4G, or
Wi-Fi connection.
10. Charger/Accessory Jack allows you to connect the
device charger or the USB cable (included).
CAUTION! Inserting an accessory into the incorrect
jack may damage the device.
11. Volume Button allows you to adjust the ringer or
media volume or adjust the voice volume during a
call.
Device Basics
2A. Device Basics 11
12.
Camera Lens lets you take pictures and videos.
13. Speaker lets you hear the different ringers and
sounds. The speaker also lets you hear the caller’s
voice in speakerphone mode.
14 . Flash helps illuminate subjects in low-light
environments when the camera is focusing and
capturing a photo or video.
15. 3.5 mm Headset Jack allows you to plug in the
included stereo headset or an optional headset for
convenient, hands-free conversations. CAUTION!
Inserting an accessory into the incorrect jack may
damage the device.
16. Power Button lets you turn the device or screen on
or off.
12 2A. Device Basics
Turning Your Device On and Off
Turning Your Device On
䊳 Press at the top of the device.
Turning Your Device Off
䊳 Press and hold for about two seconds.
Note: When the screen is locked and you press , it will
only turn off the screen and not the device. You will
need to unlock the screen first before you press and
hold to turn the device off. See “Turning the
Screen Off When Not in Use” for details.
Turning the Screen Off When Not in Use
To save battery power, the device automatically turns
off the screen after a certain period of time when you
leave it idle. You will still be able to receive messages
and calls while the device’s screen is off.
You can also turn off and lock the screen by pressing
. Pressing again or receiving an
incoming call will turn on your device screen and show
the lock screen.
To unlock the screen:
䊳 Touch the wallpaper anywhere and slide your
finger towards the top of the device.
Note: If you have set up a screen lock password, you will be
prompted to enter it. For more information on how to
create and enable a screen lock, see “Protecting Your
Device With a Password” on page 37.
Getting Around Your Device
Gestures
Your device’s touchscreen lets you use various touches
or gestures to move through the Start screen, menus,
and application screens.
Ta p
When you want to type using the
onscreen keyboard, select onscreen
items such as tiles, apps, or settings, or
press onscreen buttons, tap them with
your finger.
Device Basics
Buttons
There are only three buttons to worry about when
navigating your device.
䢇 Press Start ( ) to display the Start screen from any
other screen.
䢇 Press Back ( ) to return to the previous screen.
䢇 Press Search ( ) to launch a context-sensitive
search.
Press and Hold
To open the available options for an
item (for example, contact or link in a
Web page), press and hold the item.
2A. Device Basics 13
Swipe or Slide
To swipe or slide (for example,
to clear the lock screen), quickly
drag your finger vertically or
horizontally across the screen.
Drag
To drag (for example, when
rearranging tiles on the Start
screen), press and hold your
finger with some pressure
before you start to move your
finger. While dragging, do not
release your finger until you
have reached the target position.
Flick
Flicking the screen is similar to
swiping, except that you need to swipe
your finger in light, quick strokes. This
finger gesture is always in a vertical
direction, such as when flicking
through contacts or message list.
14 2A. Device Basics
Pinch
“Pinch” the screen using your
thumb and forefinger to zoom
out when viewing a picture or
a Web page. (Move fingers
inward to zoom out.)
Spread
“Spread” the screen to zoom
in when viewing a picture or a
Web page. (Move fingers
outward to zoom in.)
Rotate
For most screens, you can
automatically change the screen
orientation from portrait to
landscape by turning the device
sideways. When entering text, you can turn the device
sideways to bring up a bigger onscreen keyboard (or
just slide open the hardware keyboard).
Start Screen
Up front on the Start screen, you get to see at-a-glance
Windows Phone live tiles that continuously update and
show what’s most personal to you. You’ll see things like
your photo album, Xbox LIVE, how many new
messages and emails you have, and more.
Simply swipe your finger up or down to scroll through
the tiles on the Start screen.
Rearranging the Tiles on the Start Screen
1. Press and hold the tile you want to move until it
“floats” beneath your finger.
2. Drag the tile to the position where you want to
place it. Pause at the top or bottom edge of the
screen to drag the tile to the extended Start screen.
3. When the tile is where you want it, tap the tile to
dock it.
Pinning Items to the Start Screen
You can pin just about anything you want to the Start
screen: apps, pictures, songs, shortcuts, and even
contacts. For example, when you pin a contact to the
Start screen, you’ll get all of that person’s updates –
feeds, email, text messages, and call notfications –
right from that tile.
To pin something, let’s say a contact, to the Start
screen, press and hold it until a menu appears, and
then tap
pin to start.
2A. Device Basics 15
Device Basics
Unpinning a Tile
䊳 On the Start screen, press and hold the tile you
want to remove, and then tap .
Accessing Apps and Settings
To view the list of applications and settings, tap or
slide your finger left. To launch an item from the list,
tap it.
Hubs
Simplify your everyday tasks with Hubs. Instead of
going in and out of various apps, Hubs automatically
tie together related experiences. For example, in the
People Hub, not only can you see all your contacts, but
you can also check status updates from your Facebook
friends. Check out the other cool Hubs on your device
such as Office, Pictures, Music + Videos, and more.
16 2A. Device Basics
Sleep Mode
Sleep mode saves battery power by putting your
device into a low power state while the display is off. It
also stops accidental button presses when the device
is in your bag or pocket. You’ll still receive messages
and calls while your device is in sleep mode.
Switching to Sleep Mode
Press to turn off the display and switch your
device to sleep mode. Your device also automatically
goes into sleep mode when it’s idle for a while.
Waking Up From Sleep mode
Your device automatically wakes up when you have an
incoming call. To wake it up manually, press .
You will see the lock screen.
Unlocking the Screen
When your device wakes up from sleep mode, you will
see the lock screen. To unlock it, touch the lock screen
and then slide your finger up.
If you’ve set up a device password, you’ll need to enter
the password to unlock the screen. To find out how to
enable the device password, see “Protecting Your
Device With a Password” on page 37.
What Do the Icons on My Device Mean?
You can tell a lot about your device by checking the
icons in its status bar.
Simply tap the top of the screen to show the status
icons. The status icons disappear after a few seconds.
Here are some of the icons you might see and what
they mean:
Status Bar
Signal strength
Battery is charging
Battery is full
Battery state unknown
2A. Device Basics 17
Device Basics
Status Bar
Airplane mode is turned on
Roaming
Calls are being forwarded based on the
network settings
3G data service
1xRTT data service
Wi-Fi enabled but not connected to a Wi-Fi
network
Connected to a Wi-Fi network
Connected to a Bluetooth headset
Ringer set to vibrate
Ringer set to silent
18 2A. Device Basics
Tip: always displays connection status, not signal strength.
To find out how to view Wi-Fi network signal strength, see
“Turning Wi-Fi On and Connecting to a Wireless
Network” on page 90.
Notification LED
The Notification LED located at the right end of the
earpiece provides information on the device status or
pending notifications.
LED Status Indication
Solid green Battery is fully charged (when the
Solid red Battery is charging.
Flashing red Battery is low. (Battery power is below
Flashing green You have a pending notification (for
Note: The indicators are listed in order of priority. For
example, if your device is connected to a power
adapter and is charging the battery, the LED will be
solid red and will not switch to a flashing green light
even if there is a pending notification.
device is connected to the AC adapter
or a computer).
14% .)
example, a new message or a missed
call).
Battery and Charger
WARNING: Use only Sprint-approved or HTC-approved
Sprint-approved or HTC-approved batteries and
accessories can be found at Sprint Stores or through
HTC; or call
available at
About the Battery
Your device uses a rechargable battery. How long the
battery lasts before it needs recharging depends on
how you use your device, including the device features
and accessories you use. For example, always leaving
your Bluetooth connection on, long phone calls, and
frequent Web browsing all use more power. Poor signal
strength from your mobile network and extreme
temperatures can also drain your battery quickly.
batteries and chargers with your device. The
failure to use an Sprint-approved or
HTC-approved battery and charger may
increase the risk that your device will overheat,
catch fire, or explode, resulting in serious bodily
injury, death, or property damage.
1-866-866-7509 to order. They’re also
www.sprint.com.
2A. Device Basics 19
Device Basics
Battery Capacity
Your device is equipped with a rechargeable battery.
The battery provides up to 6 hours of continuous talk
time. For battery-saving tips, see “Power-Saving Tips”
on page 44.
Note: Long backlight settings, searching for service, vibrate
mode, browser use, and other variables may reduce
the battery’s talk and standby times.
Tip: Watch your device’s battery level indicator and charge
the battery before it runs out of power.
Inserting the Battery
See “Insert the Battery” on page 2.
Removing the Battery
1. Make sure the power is off so that you don’t lose
any stored numbers or messages.
2. Remove the battery compartment cover. (See
step 1 of “Insert the Battery” on page 2.)
3. Lift the battery out at the notch at the lower left
edge of the battery compartment.
20 2A. Device Basics
WARNING: Do not handle a damaged or leaking Li-Ion
battery as you can be burned.
Charging the Battery
Keeping track of your battery’s charge is important. If
your battery level becomes too low, your device
automatically turns off, and you will lose any
information you were just working on.
Always use a Sprint-approved or HTC-approved
desktop charger, travel charger, or vehicle power
adapter to charge your battery.
Tip: With the Sprint-approved Li-ion battery, you can recharge
the battery before it becomes completely run down.
1. Insert the small end of the USB cord into the
charger/accessory jack on the lower left side of
your device.
2. Insert the larger end of the USB cord into the AC
adapter.
3. Plug the AC adapter in to an electrical outlet to
start charging the battery.
While the battery is charging, you will see a solid red
Notification LED. If the device is on and not in sleep
mode, you will also see the charging battery icon
( ). Once fully charged, you will see a solid green
Notification LED and a full battery icon ( ) in the
status bar.
Displaying Your Phone Number
䊳 Tap Phone on the Start screen, tap , and
then tap
information:
My phone number
Voicemail number
International assist
Long tones
call settings. You’ll see the following
Setting Description
Displays your phone number
Shows the current voicemail
service being used. Tap to change
the voicemail number.
Turn international assist on or off.
Turn long tones on or off.
2A. Device Basics 21
Device Basics
Making and Answering Calls
Making Calls
There are several convenient methods to make a call
from your device.
Calling Using the Phone Dialer
You can dial a number directly in the Phone’s dialer.
1. Press and then tap to open the Phone
application.
2. Tap to display the dialpad.
3. Dial the number you want and then tap call.
Calling a Number From People
1. Press and then tap People.
2. Tap call [number type] to place the call (for
example, tap
number).
22 2A. Device Basics
call mobile to call the contact’s mobile
Calling a Number in a Text Message
You can quickly call a number in the body of a text
message, or place a call to the sender.
1. Press , and then tap Messaging.
2. Tap a conversation to view messages.
3. Tap a number to place a call.
䡲 To call a number in the message, tap it and then
tap
call number.
䡲 To place a call to the sender, tap the number next
to “Call back at” and then tap
call.
Calling a Number in an Email Message
1. Press , tap Email, and then tap a message to
view it.
2. Tap a phone number in the message and then tap
call number. Available phone numbers will be
underlined.
Receiving Calls
When you receive a phone call from a contact, the
incoming call screen appears and displays the caller
ID icon, name, and phone number of the calling party.
When you receive a phone call from someone who is
not stored in People, only the default caller ID icon and
phone number appear on the incoming call screen.
Note: If your device is turned off, all calls automatically go to
voicemail.
Answering an Incoming Call
䢇 If the display is on, tap answer.
䢇 If the display is off, when the lock screen appears,
slide up from the bottom of the lock screen, and then
tap
answer.
Muting the Ringer
To mute the ringer without rejecting the call, you can do
any of the following:
䢇 Press the volume button up or down.
䢇 Press .
䢇 Place the device face down on a level surface.
Note: If your device is already facing down, the device will still
ring when there are subsequent incoming calls.
Rejecting an Incoming Call
䢇 If the display is on, tap ignore.
䢇 When the lock screen appears, slide up from the
bottom of the lock screen, and then tap
ignore.
Ending a Call
䊳 Tap end call.
Missed Call Notification
When you do not answer an incoming call, you will see
the missed call icon with the number of missed calls
on the lock screen.
You will also see the number of missed calls on the
Phone tile.
2A. Device Basics 23
Device Basics
Calling Emergency Numbers
You can place calls to 911 without entering the device
password (if one has been set) or if your account is
restricted.
To call the 911 emergency number when the device’s
screen is locked with a screen lock:
1. On the enter your password screen, tap emergency
call.
2. Tap , and then tap call.
To call the 911 emergency number normally or when your
account is restricted:
1. If the screen is locked, touch the wallpaper and
slide it upward to unlock the screen.
2. Press and tap to open the Phone
application.
3. Tap , tap , and then tap call.
4. Tap end call to hang up.
24 2A. Device Basics
Enhanced 911 (E911) Information
This device features an embedded Global Positioning
System (GPS) chip necessary for utilizing E911
emergency location services where available.
When you place an emergency 911 call, the GPS
feature of your device seeks information to calculate
your approximate location. Depending on several
variables, including availability and access to satellite
signals, it may take up to 30 seconds or more to
determine and report your approximate location.
Important: Always report your location to the 911 operator
when placing an emergency call.
designated emergency call takers, known as
Public Safety Answering Points (PSAPs), may not
be equipped to receive GPS location information
from your device.
Some
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