HTC 0P6B700 User Manual
Important Information
for the HTC One®
Important Safety Information – page 2
Manufacturer’s Warranty – page 20
General Terms and Conditions of Service – page 38
Important Message from Sprint – page 69
[device logo, if applicable]
This booklet contains important operational
Important Safety
Information
♦ General Precautions (page 2)
♦ Maintaining Safe Use of and Access to Your
Phone (page 3)
♦ Important Health Information and Safety
Precautions (page 5)
♦ Regulatory Agency Identiications (page
10)
♦ FCC Hearing-Aid Compatibility (HAC)
Regulations for Wireless Devices (page 10)
♦ Caring for the Battery (page 11)
♦ Exposure to Radio Frequency Energy (page
13)
♦ Owner’s Record (page 17)
♦ Proprietary Notice (page 17)
and safety information that will help you safely
use your phone. Failure to read and follow the
information provided in this booklet may result in
serious bodily injury, death, or property damage.
General Precautions
There are several simple guidelines to operating
your phone properly and maintaining safe,
satisfactory service.
• To maximize performance, do not touch the
bottom portion of your phone where the
internal antenna is located while using the
phone.
• Speak directly into the mouthpiece.
• Avoid exposing your phone and accessories to
rain or liquid spills. If your phone does get wet,
immediately turn the power off and remove the
battery.
♦ Disposing Notice: (page 17)
2 Important Safety Information
• Do not expose your phone to direct sunlight
for extended periods of time (such as on the
dashboard of a car).
• Although your phone is quite sturdy, it is a
complex piece of equipment and can be
broken. Avoid dropping, hitting, bending, or
sitting on it.
• Any changes or modiications to your phone
not expressly approved in this document could
void your warranty for this equipment and void
your authority to operate this equipment.
Note: For the best care of your device, only Sprint-
authorized personnel should service your
phone and accessories. Failure to do so may
be dangerous and void your warranty.
Important Safety Information 3
Maintaining Safe Use of and Access to
Your Phone
Do Not Rely on Your Phone for Emergency
Calls
Mobile phones operate using radio signals, which
cannot guarantee connection in all conditions.
Therefore you should never rely solely upon
any mobile phone for essential communication
(e.g., medical emergencies). Emergency calls
may not be possible on all cellular networks or
when certain network services or mobile phone
features are in use. Check with your local service
provider for details.
Using Your Phone While Driving
Talking on your phone while driving (or operating
the phone without a hands-free device) is
prohibited in some jurisdictions. Laws vary as
to speciic restrictions. Remember that safety
always comes irst.
Tip: Purchase an optional hands-free accessory
at your local Sprint Store, or call Sprint at
1-866-866-7509.
representative to determine if these systems are
adequately shielded from external RF signals.
Also check with the manufacturer regarding any
equipment that has been added to your vehicle.
Following Safety Guidelines
To operate your phone safely and eficiently,
always follow any special regulations in a given
area. Turn your phone off in areas where use is
forbidden or when it may cause interference or
danger.
Consult the manufacturer of any personal
medical devices, such as pacemakers and
hearing aids, to determine if they are adequately
shielded from external RF signals.
Note: Always turn off the phone in healthcare
Using Your Phone Near Other Electronic
Devices
Most modern electronic equipment is shielded
from radio frequency (RF) signals. However,
RF signals from wireless phones may affect
inadequately shielded electronic equipment.
RF signals may affect improperly installed or
inadequately shielded electronic operating
systems or entertainment systems in motor
Turning Off Your Phone Before Flying
Turn off your phone before boarding any aircraft.
To prevent possible interference with aircraft
systems, the U.S. Federal Aviation Administration
(FAA) regulations require you to have permission
from a crew member to use your phone while
the plane is on the ground. To prevent any risk of
vehicles. Check with the manufacturer or their
4 Important Safety Information
facilities, and request permission before using
the phone near medical equipment.
interference, FCC regulations prohibit using your
phone while the plane is in the air.
Turning Off Your Phone in Dangerous Areas
To avoid interfering with blasting operations, turn
your phone off when in a blasting area or in other
areas with signs indicating two-way radios should
be turned off. Construction crews often use
remote-control RF devices to set off explosives.
Turn your phone off when you’re in any area that
has a potentially explosive atmosphere. Although
it’s rare, your phone and accessories could
generate sparks. Sparks can cause an explosion
or ire, resulting in bodily injury or even death.
These areas are often, but not always, clearly
marked. They include:
• Fueling areas such as gas stations.
• Below deck on boats.
• Fuel or chemical transfer or storage facilities.
Important Safety Information 5
• Areas where the air contains chemicals or
particles such as grain, dust, or metal powders.
• Any other area where you would normally be
advised to turn off your vehicle’s engine.
Note: Never transport or store lammable gas,
lammable liquids, or explosives in the
compartment of your vehicle that contains
your phone or accessories.
Restricting Children’s Access to Your Phone
Your phone is not a toy. Do not allow children to
play with it as they could hurt themselves and
others, damage the phone or make calls that
increase your Sprint invoice.
Important Health Information and
Safety Precautions
When using this product, the safety precautions
below must be taken to avoid possible legal
liabilities and damages.
Retain and follow all product safety and operating
instructions. Observe all warnings in the
operating instructions on the product.
To reduce the risk of bodily injury, electric shock,
ire, and damage to the equipment, observe the
following precautions.
Electrical Safety
This product is intended for use when supplied
with power from the designated battery or power
supply unit. Other usage may be dangerous and
will invalidate any approval given to this product.
Safety Precautions for Proper Grounding
Installation
CAUTION:
equipment can result in an electric shock to your
device.
This product is equipped with a USB Cable for
connecting with desktop or notebook computer.
Be sure your computer is properly grounded
6 Important Safety Information
Connecting to improperly grounded
(earthed) before connecting this product to the
computer. The power supply cord of a desktop
or notebook computer has an equipmentgrounding conductor and a grounding plug.
The plug must be plugged into an appropriate
outlet which is properly installed and grounded in
accordance with all local codes and ordinances.
Safety Precautions for Power Supply Unit
• Use the correct external power source
A product should be operated only from
the type of power source indicated on the
electrical ratings label. If you are not sure of the
type of power source required, consult your
authorized service provider or local power
company. For a product that operates from
battery power or other sources, refer to the
operating instructions that are included with
the product.
This product should be operated only with the
following designated power supply unit(s).
AC Adapter: HTC, TC P900-US
• Handle battery packs carefully
This product contains a Lithium-ion polymer
or Lithium-ion battery. There is a risk of ire and
burns if the battery pack is handled improperly.
Do not attempt to open or service the battery
pack. Do not disassemble, crush, puncture,
short external contacts or circuits, dispose
of in ire or water, or expose a battery pack to
temperatures higher than 60˚C (140˚F).
WARNING: To reduce risk of ire or
burns, do not disassemble, crush,
puncture, short external contacts,
expose to temperature above 60° C
(140° F), or dispose of in ire or water.
Recycle or dispose of used batteries
according to the local regulations or
reference guide supplied with your
product.
Important Safety Information 7
Take Extra Precautions
• Keep the device dry and away from water or any
liquid as it may cause a short circuit.
• The phone should only be connected to
products that bear the USB-IF logo or have
completed the USB-IF compliance program.
• Only use the battery with a charging system
that has been qualiied with the system per this
standard, IEEE-Std-1725. Use of an unqualiied
battery or charger may present a risk of ire,
explosion, leakage or other hazard.
• Avoid dropping the phone. If the phone or
battery is dropped, especially on a hard
surface, and the user suspects damage, take it
to a service centre for inspection.
• If the battery leaks:
▪ Do not allow the leaking luid to come in
contact with skin or clothing. If already in
contact, lush the affected area immediately
with clean water and seek medical advice.
▪ Do not allow the leaking luid to come in
contact with eyes. If already in contact, DO
NOT rub; rinse with clean water immediately
and seek medical advice.
▪ Take extra precautions to keep a leaking
battery away from ire as there is a danger of
ignition or explosion.
Electrical Safety
• Accessories
▪ Use only approved accessories.
▪ Do not connect with incompatible products
or accessories.
• Connection to a car
8 Important Safety Information
Seek professional advice when connecting
a phone interface to the vehicle electrical
system.
• Faulty and damaged products
▪ Do not attempt to disassemble the phone or
its accessory.
▪ Only qualiied personnel must service or
repair the phone or its accessory.
General Precautions
You alone are responsible for how you use your
phone and any consequences of its use. You
must always switch off your phone wherever the
use of a phone is prohibited. Use of your phone is
subject to safety measures designed to protect
users and their environment.
• Protect your phone
▪ Do not use harsh chemicals, cleaning
solvents, or aerosols to clean the device or its
accessories.
▪ Do not attempt to disassemble your phone
or its accessories, only authorised personnel
must do so.
• Avoid hot areas
The product should be placed away from
heat sources such as radiators, heat registers,
stoves, or other products (including ampliiers)
that produce heat.
Avoid using your device after a dramatic
change in temperature
When you move your device between
environments with very different temperature
and/or humidity ranges, condensation
may form on or within the device. To avoid
damaging the device, allow suficient time for
the moisture to evaporate before using the
device.
NOTICE: When taking the device from
low-temperature conditions into a warmer
environment or from high-temperature
Important Safety Information 9
conditions into a cooler environment, allow
the device to acclimate to room temperature
before turning on power.
• Avoid pushing objects into product
Never push objects of any kind into cabinet
slots or other openings in the product. Slots
and openings are provided for ventilation.
These openings must not be blocked or
covered.
• Adjust the volume
Turn down the volume before using
headphones or other audio devices.
• Cleaning
Unplug the product from the wall outlet before
cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning, but
NEVER use water to clean the LCD screen.
Regulatory Agency Identiications
For regulatory identiication purposes, your
product is assigned a model number of 0P6B700.
To ensure continued reliable and safe operation
of your device, use only the HTC qualiied battery
with your 0P6B700. Battery Pack, model number
B0P6B100.
Operating temperature range: 32°F to 104°F (0°C
to 40°C)
FCC Hearing-Aid Compatibility (HAC)
Regulations for Wireless Devices
The FCC has adopted rules to ensure reasonable
access to telecommunications services for
persons with hearing disabilities. As part of
this effort, the industry uses a rating system for
wireless phones to help hearing device users ind
phones that may be compatible with their hearing
devices (hearing aids and cochlear implants). This
hearing-aid compatibility (HAC) rating system is
10 Important Safety Information
described in the American National Standards
Institute (ANSI) C63.19 standard and includes the
following ratings:
M-Ratings: For phones that use acoustic coupling
with hearing devices that are not operating in
telecoil mode. Phones rated M3 or M4 meet FCC
HAC requirements and are likely to generate
less radio frequency interference with hearing
devices than phones with lower ratings. M4 is the
better/higher of the two ratings. Your HTC One is
rated M4.
T-Ratings: For phones that use inductive coupling
with hearing devices operating in telecoil
mode. Phones rated T3 or T4 meet FCC HAC
requirements and are likely to be more usable
with a hearing aid’s telecoil than phones that
are not rated. T4 is the better/higher of the two
ratings. Your HTC One is rated T4.
This phone has been tested and rated for use
with hearing aids for some of the wireless
technologies that it uses. However, there may
be some newer wireless technologies used in
this phone that have not been tested yet for
use with hearing aids. It is important to try the
different features of this phone thoroughly and
in different locations, using your hearing aid or
cochlear implant, to determine if you hear any
interfering noise. Consult your service provider or
the manufacturer of this phone for information on
hearing aid compatibility. If you have questions
about return or exchange policies, consult your
service provider or phone retailer.
The ratings are not guarantees. Trying out the
phone with your hearing device is the best way
to evaluate it for your personal needs. Results
will vary depending on a user’s hearing device
and hearing loss. For example, if some wireless
phones are used near some hearing devices,
users may detect a buzzing, humming, or whining
noise. Some hearing devices are more immune
than others to this interference noise, and phones
also vary in the amount of interference they
Important Safety Information 11
generate. If your hearing device happens to be
vulnerable to interference, you may not be able to
use a rated phone successfully.
Please power off the Bluetooth function while
using hearing aid devices with your HTC One.
For information about hearing aids and digital
wireless phones
• FCC Hearing Aid Compatibility and Volume
Control: http://www.fcc.gov/cgb/dro/hearing.
htm
• Hearing Aid Compatibility for Wireless
Telephones: http://www.fcc.gov/guides/
hearing-aid-compatibility-wireless-telephones
Caring for the Battery
Protecting Your Battery
The guidelines listed below help you get the most
out of your battery’s performance.
• Recently there have been some public reports
of wireless phone batteries overheating,
catching ire, or exploding. It appears that
many, if not all, of these reports involve
counterfeit or inexpensive, aftermarket-brand
batteries with unknown or questionable
manufacturing standards. Sprint is not aware
of similar problems with Sprint phones
resulting from the proper use of batteries
and accessories approved by Sprint or the
manufacturer of your phone. Use only Sprintapproved or manufacturer-approved batteries
and accessories found at Sprint Stores or
through your phone’s manufacturer, or call
1-866-866-7509 to order. They’re also available
at sprint.com/accessories. Buying the right
batteries and accessories is the best way to
ensure they’re genuine and safe.
• In order to avoid damage, charge the battery
only in temperatures that range from 32° F to
104° F (0° C to 40° C).
12 Important Safety Information
• Don’t use the battery charger in direct
sunlight or in high humidity areas, such as the
bathroom.
• Never dispose of the battery by incineration.
• Keep the metal contacts on top of the battery
clean.
• Don’t attempt to disassemble or short-circuit
the battery.
• The battery may need recharging if it has not
been used for a long period of time.
• It’s best to replace the battery when it no longer
provides acceptable performance. It can be
recharged hundreds of times before it needs
replacing.
• Don’t store the battery in high temperature
areas for long periods of time. It’s best to follow
these storage rules:
▪ -4° F to 104° F (-20° C to 40° C)
Disposal of Lithium Ion (Li-Ion) Batteries
Do not handle a damaged or leaking Li-Ion battery
as you can be burned.
For safe disposal options of your Li-Ion batteries,
contact your nearest Sprint authorized service
center.
Special Note: Be sure to dispose of your battery
properly. In some areas, the disposal of batteries
in household or business trash may be prohibited.
Exposure to Radio Frequency Energy
Your wireless device has an internal antenna
that emits radio frequency (RF) energy. Human
exposure to RF energy has been and continues to
be the subject of scientiic research. According
to the U.S. Food and Drug Administration (FDA),
“the weight of scientiic evidence has not linked
cell phones with any health problems.” You can
access this FDA publication and other information
on human exposure to RF energy at:
Important Safety Information 13
U.S. Food and Drug Administration:
http://www.fda.gov/Radiation-EmittingProducts/
RadiationEmittingProductsandProcedures/
HomeBusinessandEntertainment/CellPhones/
ucm116282.htm
Federal Communications Commission:
http://www.fcc.gov/encyclopedia/radio-
frequency-safety
NIH National Institute of Environmental Health
Sciences:
http://www.niehs.nih.gov/health/topics/agents/
cellphones/
Health Canada:
http://www.hc-sc.gc.ca/hl-vs/iyh-vsv/prod/cell-
eng.php
World Health Organization:
http://www.who.int/mediacentre/factsheets/
fs193/en/
IEEE Committee on Man and Radiation:
http://ewh.ieee.org/soc/embs/comar/
International Commission on Non-Ionizing
Radiation Protection:
http://www.icnirp.de/
Speciic Absorption Rate (SAR) Testing
Your device has been designed to comply with
applicable limits for RF exposure. These limits
use a unit of measurement called Speciic
Absorption Rate, or SAR, which refers to the
rate at which the body absorbs RF energy. The
Federal Communications Commission (FCC) has
established a SAR limit for mobile phones of 1.6 W/
kg, which applies in the United States and other
countries that follow the FCC’s SAR limit. This limit
is based upon standards developed by expert
non-government organizations, such as the
Institute of Electrical and Electronics Engineers
(IEEE) and the National Council on Radiation
Protection and Measurements (NCRP), and input
from other federal agencies such as the FDA and
14 Important Safety Information
EPA. In countries that follow the Council of the
European Union, the SAR limit is 2.0 W/kg.
SAR testing is conducted with the device placed
in common operating positions (e.g., held against
the head, worn on the body) and transmitting
at its highest certiied power level in each
frequency band of operation. Because the device
is transmitting at its highest certiied power
level, SAR tests capture a worst-case operating
scenario and therefore often do not relect the
amount of RF exposure during normal, everyday
use. More information on SAR testing is available
on the FCC’s website at http://www.fcc.gov/
guides/wireless-devices-and-health-concerns.
HTC Corp. submitted SAR test results
demonstrating compliance with the FCC’s SAR
limit for wireless devices as part of the FCC’s
equipment certiication process for this device.
These results can be accessed via the FCC’s
equipment authorization database (found
at http://transition.fcc.gov/oet/ea/fccid/) by
searching for the device’s FCC ID: NM80P6B700.
This device’s maximum SAR values as reported to
the FCC are:
SAR Information
Head: 1.08 W/kg@1g
Body: 1.09 W/kg@1g
This device was tested for typical body-worn
operations. A minimum separation distance must
be maintained between the user’s body and the
handset, including the antenna:
• 1 cm to comply with the RF exposure requirements
in the U.S.
• 1.5 cm to comply with the RF exposure requirements
in Europe.
Third-party belt-clips, holsters, and similar
accessories used by this device should not
contain any metallic components. Body-worn
accessories that do not meet these requirements
Important Safety Information 15
may not comply with RF exposure requirements
and should be avoided.
Reducing RF Exposure
Organizations such as the FCC have identiied the
following measures to reduce your exposure to
RF energy:
• Use speaker mode or a hands-free accessory
to minimize time spent with the wireless device
held against your head;
• Increase the distance between the wireless
device and your head and body; and
• Send texts instead of making or receiving voice
calls.
For more information, see the FCC’s web page on
Wireless Devices and Health Concerns at http://
www.fcc.gov/guides/wireless-devices-andhealth-concerns.
FCC RF Radiation Exposure Statement
This equipment has been tested and found
to comply with co-location compliance
requirements for built-in Bluetooth and WLAN.
This equipment must not be co-located or
operated in conjunction with any other antenna
or transmitter.
FCC Notice
it will only transmit on the 5.25-5.35 GHz, 5.47-
5.75 GHz and 5.725-5.825 GHz band when used
outdoors.
Changes or modiications not expressly approved
by the party responsible for compliance
could void the user’s authority to operate the
equipment.
Note: This equipment has been tested and found
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
Operation on the 5.15-5.25 GHz frequency
band is restricted to indoor use only. The FCC
requires indoor use for the 5.15-5.25 GHz band to
reduce the potential for harmful interference to
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This equipment generates,
uses and can radiate radio frequency energy and,
if not installed and used in accordance with the
instructions, may cause harmful interference to
radio communications.
However, there is no guarantee that interference
will not occur in a particular installation.
co-channel Mobile Satellite Systems. Therefore,
16 Important Safety Information
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules.
If this equipment does cause harmful interference
to radio or television reception, which can be
determined by turning the equipment off and
on, the user is encouraged to try to correct the
interference by one or more of the following
measures:
• Reorient the direction of the internal antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
Owner’s Record
The model number, regulatory number, and serial
number are located on a nameplate inside the
battery compartment. Record the serial number
in the space provided below. This will be helpful
if you need to contact us about your phone in the
future.
Model: 0P6B700
Serial No.:
Proprietary Notice
© 2014 HTC Corporation. All rights reserved.
HTC and the HTC logo are trademarks of HTC
Corporation.
Disposing Notice:
Disposing of Your Phone
Like many electronic devices, your phone
contains materials and substances that may be
hazardous to the environment if not properly
Important Safety Information 17
disposed of. Additionally, discarding a mobile
phone in a landill may be illegal in some
jurisdictions. For information on how to safely
dispose of your phone, please refer to Sprint’s
recycling information at sprint.com/recycle. You
may also safely dispose of this phone through
HTC’s free mail-back program at freeurecycle.
com.
18 Important Safety Information
Important Safety Information 19
Manufacturer’s
Warranty
Your device has been designed to provide you
with reliable, worry-free service. If for any reason
you have a problem with your equipment, please
refer to the manufacturer’s warranty in this
section.
For information regarding the terms and
conditions of service for your device, please visit
sprint.com or call Sprint Customer Service at
1-888-211-4727.
HTC End User License Agreement
HTC LIMITED WARRANTY
PLEASE READ THIS LIMITED WARRANTY
CAREFULLY TO UNDERSTAND YOUR RIGHTS
AND OBLIGATIONS. THIS LIMITED WARRANTY
20 Manufacturer's Warranty
CONTAINS A MANDATORY ARBITRATION
AGREEMENT.
BY USING YOUR HTC PRODUCT OR ACCESSORY,
YOU AGREE TO THE LIMITED WARRANTY AND
ARBITRATION AGREEMENT BELOW. IF YOU DO
NOT ACCEPT THIS LIMITED WARRANT Y OR
ARBITRATION AGREEMENT, DO NOT USE YOUR
HTC PRODUCT. INSTEAD, PLEASE RETURN IT
WITHIN FOURTEEN (14) DAYS OF PURCHASE TO
THE PROVIDER OR RETAILER FROM WHOM YOU
PURCHASED IT FOR A REFUND. SOME STATES,
PROVINCES OR WIRELESS SERVICE PROVIDERS
ALLOW A LONGER RETURN PERIOD, SO THE
ABOVE LIMITATION MAY NOT APPLY TO YOU.
DEFINITIONS
The following deinitions apply to this Limited
Warranty
1. “Product” means a new mobile device
manufactured by or for HTC and purchased
from an authorized retailer that can be
identiied by the “HTC” trademark, trade
name, or logo afixed to the mobile device as
originally supplied.
2. “Accessory” means a new headset, case,
or other secondary component that is not
afixed to the Product at the time of sale and
included in the box; provided that it was
manufactured by or for HTC and purchased
from an authorized retailer and can be
identiied by the “HTC” trademark, trade
name, or logo afixed to the to the component
as originally supplied.
3. “Warranty Period,” for a Product, means
twelve (12) months from the date You
purchased the Product from an authorized
retailer; and for Accessories, including
any media on which software is provided,
CD-ROM, or memory card, means ninety (90)
days from the date You purchased it from an
authorized retailer; unless You and HTC agree
in writing to a different duration.
Manufacturer's Warranty 21
4. “You” or “Your” means the original retail
purchaser and/or original end-user of the
Product or Accessory.
5. “State” means a State, the District of
Columbia, and any other United States
territory or possession
WHAT IS COVERED BY THIS LIMITED
WARRANTY?
During the Warranty Period HTC warrants that the
Product and Accessory will function properly if
used under normal conditions in accordance with
the printed user instruction materials packaged
with the Product and Accessory or posted on-line
(“Limited Warranty”).
This Limited Warranty is given only to You, and
may not be sold, assigned, transferred, or given
in full or in part to any subsequent purchaser or
acquirer of the Product and Accessory or any
other person. This Limited Warranty gives You
speciic legal rights, and You may also have other
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