Data sheet
HPE Insight Management Operational and
Performance Review Service
HPE Lifecycle Event Services
The HPE Insight Management Operational and Performance Review Service offers customized technical and operational guidance to customers
using HPE Insight Management products. This service is designed to improve the performance, reliability, as well as the future expansion and
ongoing management of your network environment. This service is available for all Microsoft® Windows®–based HPE ProLiant ML, DL, or BL
servers.
This service addresses the interdependency of HPE Insight Management installations, and recommends steps to improve the performance of
your HPE SIM central management servers (CMSs) to support your managed nodes. Other steps might include moving Microsoft SQL Server
Express to a standalone Microsoft SQL Server or moving HPE Insight Control server provisioning or Insight Control server deployment (RDP) to
a standalone server.
Service benefits
Service performed by a Hewlett Packard Enterprise technical specialist
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Help plan IT resources more effectively
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Verification prior to installation that all service prerequisites are met
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Availability of a Hewlett Packard Enterprise service specialist to answer basic questions during the delivery of this service
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Delivery of the service at a mutually scheduled time convenient to your organization
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Service feature highlights
Project management
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Environmental assessment
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Design and planning
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Service planning
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This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.
Data sheet
Table 1. Service features
Feature Delivery specifications
Page 2
Project management
Environmental assessment
Design and planning
Service planning
Customer orientation session
A Hewlett Packard Enterprise service specialist will confirm with the Customer that the prerequisites have been met and schedule
the delivery of the service at a time mutually agreed upon by HPE and the Customer. The Hewlett Packard Enterprise service
specialist will also periodically provide reports on the service delivery process.
Hewlett Packard Enterprise will assess the Customer's existing environment to identify any required hardware or operating system
additions and help verify compliance with configuration prerequisites. HPE will provide the Customer with a detailed document that
identifies any required remediation.
In consultation with the Customer, a Hewlett Packard Enterprise service specialist will develop the HPE Advanced Insight Control
Custom Implementation plan. This plan will identify the number of central management server installations based on site distribution
and network topology, determine which Advanced Insight Control capabilities will be enabled on which system, and delineate other
customization requirements such as integration of HPE or third-party management tools or event forwarding to enterprise
management platforms. This phase will also define the number of servers to be managed and, optionally, the baseline for
instrumentation and agents within the Customer's environment. It may also include implementing the identified prerequisites.
A Hewlett Packard Enterprise service specialist (in the case of an implementation service, the service specialist will be replaced with a
project manager) will plan all the necessary activities, including the identification of any prerequisites, and schedule the delivery of
the service at a time mutually agreed upon by HPE and the Customer, which shall be during local HPE standard business hours
excluding HPE holidays, unless otherwise agreed by HPE. Any services provided outside of HPE standard business hours may be
subject to additional charges.
Upon completion of the installation, the Hewlett Packard Enterprise service specialist will conduct an orientation session on product
usage and special features and will be available to answer questions, as appropriate.
Service limitations
Assessment is limited to one CMS.
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Any activity beyond the scope of assessing one CMS, such as implementation or deployment, is excluded from this service.
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Service eligibility
Customers are eligible for the delivery of this service if they meet the following prerequisites:
This service must be purchased for each central management server in the Customer's environment that will require support.
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The Customer must have a functional, supported HPE ProLiant server, to be designated as the central management server and/or deployment
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server, that is running a supported operating system as identified at https://www.hpe.com/h20195/v2/GetHTML.aspx?docname=c04123391.
The Customer must have a working TCP/IP network that is SNMP enabled.
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The Customer must have purchased the applicable HPE Insight Control Software.
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This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.
Data sheet
Customer responsibilities
The Customer will:
Contact a Hewlett Packard Enterprise service specialist within 90 days of date of purchase to schedule the delivery of the service
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Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that
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all hardware, firmware, and software that the Hewlett Packard Enterprise service specialist will need in order to deliver this service are available
and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections
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required
Be responsible for all data backup and restore operations
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Allow Hewlett Packard Enterprise full and unrestricted access to all locations where the service is to be performed
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Provide a network environment that is currently running and in good working order
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General provisions/Other exclusions
Hewlett Packard Enterprise’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the
accuracy and completeness of any information and data the Customer provides to HPE.
Hewlett Packard Enterprise reserves the right to charge, on a time and materials basis, for any additional work over and above the service
package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
Ordering information
This service can be ordered using the following service part numbers:
UJ718E
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HK212A1
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HK212AE
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For more information
For more information on Hewlett Packard Enterprise support services, contact any of our worldwide sales offices or visit the following website:
www.hpe.com/services/support
www.hpe.com/services/lifecycleevent
© Copyright 2009, 2013, 2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change
without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet,
or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
4AA3-0321ENW, October 2016, Rev. 2
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