HPE U4993E Getting Started Guide
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Course data sheet
IT4IT™ Foundation
H0DS5S
This course introduces the foundational concepts of IT Service
Management based on The Open Group IT4IT™ standard. This
prescriptive standard provides a vendor-neutral, technologyagnostic and industry-independent reference architecture for
managing the business of IT, enabling insight for continuous
improvement. The course covers the IT4IT guidance on
creating capabilities for managing IT in today’s multi-sourced
environments. The course emphasizes the IT4IT Reference
Architecture and the four IT Value Streams associated with the
IT4IT Value Chain.
Audience
• IT sta supporting large, complex and
changeable information systems, which are
supported by multiple internal and external
parties.
• IT management interested in improving
the quality and cost of their IT services by
adopting the IT4IT standard, and stipulating
that IT tools and IT services comply with the
IT4IT interoperability standards.
• External IT service providers, third party tool
vendors and IT management improvement
consultants wanting to comply with the IT4IT
standards.
• IT professionals working for organizations
that have adopted, or are planning to adopt,
the IT4IT standard and need to be able to
manage, support and/or operate within such
an environment.
• Individuals requiring an understanding
of IT4IT and how it can contribute to the
success of IT within an IT organization.
Prerequisites
There are no specific pre-requisites for this
training, but knowledge and experience in IT
service management and familiarity with IT
infrastructure environments is helpful, but not
essential.
Course Objectives
• Describe the IT4IT Reference Architecture
and how it can improve the way IT delivers
value to the business.
• Explain the benefits of the IT4IT Value
Chain with its four value streams and how
they optimize the eiciency and agility of an
IT organization.
• Setup the four Value Streams which
compose the IT Value Chain model:
– Strategy-to-Portfolio
– Requirement-to-Deploy
– Request-to-Fulfill
– Detect-to-Correct
• Gain the knowledge necessary to be prepared
to take the IT4IT Foundation Certificate
examination from The Open Group
Course data sheet
Detailed Course Outline
Page
2
IT4IT Concepts and Definitions
IT4IT Core
Strategy-to-Portfolio Value Stream
Requirement-to-Deploy Value Stream
Request-to-Fulfill Value Stream
Detect-to-Correct Value Stream
• IT4IT Open Group
• Market Influences driving the need for a new IT operating model
• New Style of IT and the Bimodal IT Organization
• Definition – IT Value Chain
• Definition – IT4IT Reference Architecture
• Definition – IT4IT Service Model
• Level 1: End-to-End Overview
• Level 2: Value Stream Documentation
• Level 3: Vendor-independent Architecture
• Level 4: Vendor-specific Refinement Architecture
• Level 5: Solution Architecture
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