HPE StoreEasy 1000 Quick Specs
QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Overview
Page 1
HPE StoreEasy 1000 Storage with the HPE StoreEasy Management Console
Sixth generation (1460, 1560, 1660, 1660 Expanded, 1860)
Whether you are a small, medium, or large distributed organization with remote offices, you need reliable, cost-efficient storage
solution, or tailor your performance and options with one of the configure-to-order HPE StoreEasy models.
What’s New
• Mirrored SFF boot SSDs and an additional open PCIe slot (1660 and 1860 models only)
Management Console
that can keep pace with users and growing volumes of file data without getting in the way of how your organization operates.
If you’re in search of an easy-to-manage centralized space for securely storing documents, images, audio, and video files, look no
further than HPE StoreEasy 1000 Storage: flexible, efficient, and reliable network-attached storage, right-sized for your
organization’s needs and budget, without compromising on quality or capabilities.
Built from the foundation of the most secure industry standard servers and running Microsoft Windows Storage Server 2016
Standard Edition operating system, HPE StoreEasy 1000 Storage appliances deliver a radically simplified administration
experience through the new HPE StoreEasy Management Console, lower-cost internal capacity expansion, better performance
options for resource-intensive workloads, and more security protections built-in and included as standard to help you better
protect your customers, employees, and organization against loss, corruption, and breaches.
Choose pre-configured models that include the compute, capacity, and connectivity options most organizations need in a NAS
HPE StoreEasy 1460, 1560, 1660, and 1860 Storage models now feature:
• Intel® Xeon® Scalable Bronze 3204 and Silver 4208 processors with PC4-2933 memory
QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Management Console
Overview
Page 2
HPE StoreEasy 1460 Storage
four internal LFF drives.
HPE StoreEasy 1460 Storage
Models
Description
SKU
HPE StoreEasy 1460 8TB SATA Storage
Q2R92B
HPE StoreEasy 1460 16TB SATA Storage
Q2R93B
HPE StoreEasy 1460 32TB SATA Storage
Q2R94B
HPE StoreEasy 1460 Storage solutions deliver multi-protocol file serving and application storage in a compact and affordable 1U
rack-mount form factor. They’re easy to install and manage, making them perfect for a small workgroup, small business, or remote
office. All HPE StoreEasy 1460 models come with Microsoft Windows Storage Server 2016 pre-installed from the factory on the
QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Management Console
Overview
Page 3
HPE StoreEasy 1560 Storage
protocol
Storage Server 2016 Standard Edition pre-installed from the factory on the four internal LFF drives.
HPE StoreEasy 1560 Storage
Models
Description
SKU
HPE StoreEasy 1560 8TB SATA Storage
Q2R96B
HPE StoreEasy 1560 16TB SATA Storage
Q2R97B
HPE StoreEasy 1560 Storage solutions are built on a compact and affordable tower form factor package and deliver multifile serving and application storage to environments that don’t have rack space. They're easy to install and manage, making them
perfect for a small workgroup, small businesses or remote offices. All HPE StoreEasy 1560 models come with Microsoft Windows
QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Management Console
Overview
Page 4
HPE StoreEasy 1660 Storage
HPE StoreEasy 1660 Storage solutions deliver high capacity that drives down your cost per GB. Four- to eight-core processing
Windows Storage Server 2016 Standard Edition pre-installed from the factory on mirrored solid state drives.
HPE StoreEasy 1660 Storage
Models
Description
SKU
HPE StoreEasy 1660 Performance Storage
Q2P71B
HPE StoreEasy 1660 Storage
Q2P72B
HPE StoreEasy 1660 16TB SAS Storage
Q2P73B
HPE StoreEasy 1660 32TB SAS Storage
Q2P74B
HPE StoreEasy 1660 64TB SAS Storage
Q2P75B
(depends on model selected), up to 16 LFF hot-plug drive slots, and external expandability capability enhance this dense 2U
shared storage solution for small, medium, or large IT environments. All HPE StoreEasy 1660 models come with Microsoft
QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Management Console
Overview
Page 5
HPE StoreEasy 1660 Expanded Storage
drives.
HPE StoreEasy 1660 Expanded Storage
Model
Description
SKU
HPE StoreEasy 1660 Expanded Storage
R0R67A
The HPE StoreEasy 1660 Expanded Storage is a density-optimized 2U rack-mount network-attached storage appliance with 28
LFF hot-plug drive slots and up to 448TB raw internal capacity. Ideal for bulk file data and secondary storage workloads, the
StoreEasy 1660 Expanded includes Microsoft Windows Storage Server 2016 pre-installed from the factory on mirrored solid state
QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Management Console
Overview
Page 6
HPE StoreEasy 1860 Storage
HPE StoreEasy 1860 Storage
Models
Description
SKU
HPE StoreEasy 1860 Performance Storage
Q2P76B
HPE StoreEasy 1860 Storage
Q2P77B
HPE StoreEasy 1860 9.6TB SAS Storage
Q2P78B
HPE StoreEasy 1860 14.4TB SAS Storage
Q2P79B
HPE StoreEasy 1860 Storage solutions deliver enterprise-class performance, expandability, and flexibility. Four- to eight-core
processing (depending on model selected), 24 (or more) internal SFF data drives for performance, and external expandability
capability enhance this 2U shared storage solution for small, medium, or large IT environments. HPE StoreEasy 1860 models come
with Microsoft Windows Storage Server 2016 Standard Edition pre-installed from the factory on mirrored solid state drives.
QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Management Console
Standard Features
Page 7
Focus on your business, not your file storage
Optimized: Tailored for file storage
er a similar
office locations.
• The HPE StoreEasy 1000 Storage systems come with pre-configured hardware and Microsoft Windows Storage Server
2016 Standard Edition operating system for purpose-built file storage. All models feature the HPE StoreEasy
Management Console, which centralizes management workflows and helps you save time and effort.
• HPE-enhanced Initial Configuration Tasks Wizard: HPE StoreEasy installation and network configuration wizards simplify
installation and prevent network configuration errors for faster deployment.
• The HPE StoreEasy Tools menu within Windows Server manager to access the most commonly-accessed tools and tasks
that an administrator uses for day-to-day management of StoreEasy. The HPE StoreEasy Tools menu provides
management of storage pools, snapshots, emails alerts, enclosure settings, and firmware updates. It also includes access to
the Deduplication Evaluation tool, storage viewer and the initial configuration task wizard.
• Optional download of the HPE StoreEasy Management Console is available through the HPE Support Center at any time
during the warranty period of your HPE StoreEasy 1000. The web-based GUI enables administrators to manage and
monitor storage, performance, hardware events, quotas, snapshots, and more – providing an optimized task-focused
experience that simplifies day-to-day management and storage provisioning.
• HPE StoreEasy hard drive bundles make it easier for you to buy, deploy and provision additional storage capacity over the
life of the system.
• Windows Storage Server 2016 includes a set of new and enhanced features. HPE StoreEasy 1000 systems based on
WSS2016 have an improved deduplication engine that supports individual files up to 1TB in size and file systems up to
64TB in size. Additionally, new security and encryption technologies provide stronger protection against man-in-themiddle attacks.
The Microsoft Windows Storage Server 2016 Standard Edition operating system includes a robust range of file serving and
storage capabilities. They address heterogeneous environments and enable more efficient storage utilization. They deliv
level of performance and reliability as more expensive storage solutions and they offer support for both file (CIFS/SMB and NFS)
and block (iSCSI) protocols, allow for a flexible mix of configurations and includes advanced data management tools. WSS2016
leverages your Windows Server management skill sets and tools including Active Directory, PowerShell and System Center.
Extensive protocol support: SMB (2.0, 2.1, 3.0, 3.02 and 3.1.1), NFS (v2, v3, v4.1), WebDAV, HTTP/HTTPS, FTP/FTPS, iSCSI
Notes: The SMB 3.1.1 protocol is only supported on Windows Storage Server 2016, Windows Server 2016, Windows Server
2019, and Windows 10 operating systems.
• SMB 3.X.X protocol: Leverage high performance continually-available file shares to deliver feature-rich storage for
business-critical applications and virtual servers using advanced new functionality.
• SMB 3.1.1 protocol: Enhances security between SMB clients and StoreEasy. When both a client and HPE StoreEasy
connect over SMB 3.1.1, SMB signing and encryption protects against an attacker tampering with or eavesdropping on
any network packets. SMB 3.1.1 with AES-128-GCM, the latest fixed cryptographic algorithm, showed a 2x performance
improvement compared with SMB 3.0 using AES-128-CCM in certain scenarios such as copying large files over an
encrypted SMB connection.
• SMB 3.X.X Multi-channel: Enable aggregation of network bandwidth and network fault tolerance when multiple paths are
available between SMB clients and file servers.
• NFS v4.1: Delivers increased security, performance, and interoperability compared to NFS version 3. Deployment and
management of NFS has also improved with new Windows PowerShell cmdlets that make it easier to configure and
manage NFS file shares, and with upgrades to ease-of-use of the Server Manager graphical user interface.
• iSCSI: Some applications require block storage. iSCSI Target Server can provide these applications with continuously
available block storage. Since the storage is remotely accessible it can also consolidate block storage for central or branch
QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Management Console
Standard Features
Page 8
•
more effectively. You can classify files and apply policies based
file classification rules or manually by modifying the properties of
application compatibility profile on Windows Storage Server
should review the End User License Agreement (EULA) to see the types of applications that are permitted for installation on a
File Server Resource Manager (FSRM): File Server Resource Manager is a set of features within the Windows Storage
Server OS that allows you to manage and classify data that is stored on file servers. File Server Resource Manager
includes the following features: Storage Quotas: Quotas allow you to limit the space that is allowed for a volume or folder,
and they can be automatically applied to new folders that are created on a volume. You can also define quota templates
that can be applied to new volumes or folders.
• File screening: File screens help you control the types of files that user can store on a file server. You can limit the
extension that can be stored on your shared files. For example, you can create a file screen that does not allow files with
an MP3 extension to be stored in personal shared folders on a file server.
• File Classification Infrastructure: File Classification Infrastructure provides insight into your data by automating
classification processes so that you can manage your data
on this classification. Example policies include dynamic access control for restricting access to files, file encryption, and file
expiration. Files can be classified automatically by using
a selected file or folder.
• File Management Tasks: File Management Tasks enables you to apply a conditional policy or action to files based on their
classification. The conditions of a file management task include the file location, the classification properties, the date the
file was created, the last modified date of the file, or the last time the file was accessed. The actions that a file
management task can take include the ability to expire files, encrypt files, or run a custom command.
• Storage reports: Storage reports are used to help you identify trends in disk usage and how your data is classified. You
can also monitor a selected group of users for attempts to save unauthorized files.
• WSS 2016 includes an unlimited Client Access License (CAL)
Notes:
Microsoft Windows Server 2016 and Microsoft Windows Storage Server 2016 are built on the same code base. Applications
certified for Windows Server 2016 are expected to have the same
2016. Windows Storage Server and Windows Server have the same application frameworks, services, and plumbing to support
running the full breadth of Windows-compatible applications. Applications that rely upon certain roles that are removed from
Windows Storage Server 2016, such as fax server, Active Directory domain controller (all Windows Storage Server 2016-based
systems can join an Active Directory domain, but they cannot be a domain controller), or terminal services will not be able to
leverage those roles. Independent Software Vendors (ISVs) ultimately decide what versions and editions of Windows are
supported by their products and users should review ISV compatibility and support information before purchasing. Customers
HPE StoreEasy 1000 Storage system.
More Information on Windows Storage Server 2016 can be found here:
https://blogs.technet.microsoft.com/storageserver/2016/10/14/announcing-windows-storage-server-2016/
QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Management Console
Standard Features
Page 9
Efficient: Saves you money and time
rally managed file servers, and optionally specifying user device policies such as
files in a folder on the server called a sync share. You can specify
retrieve it directly from the Hosted Cache.
• Achieve an average of 50 percent space savings with granular data deduplication and compression.
• Data deduplication enables Windows Storage Server 2016 to store more data in less physical space for greater storage
efficiency. Data deduplication uses variable size chunking and compression, which deliver optimization ratios of 2:1 for
general file servers and up to 20:1 for virtualization data. Evaluate your deduplication savings with the included
deduplication evaluation tool which allows you to determine the expected savings that you would get if deduplication is
enabled on a particular volume. The Deduplication evaluation tool supports local drives and mapped or unmapped
remote shares.
• Data deduplication within Windows Storage Server 2016 has specific improvements for deduplicating large volumes and
large files - up to 64 TB and 1TB respectively. WSS 2016’s deduplication engine will run multiple threads in parallel using
multiple I/O queues on a single volume and thereby improve the performance for deduping large volumes.
• With the Work Folders feature in Windows Storage Server 2016 users can store and access work files on personal
computers and devices, often referred to as bring-your-own device (BYOD), in addition to corporate PCs. Users gain a
convenient location to store work files, and they can access them from anywhere. Organizations maintain control over
corporate data by storing the files on cent
encryption and lock-screen passwords. Work Folders can be deployed with existing deployments of Folder Redirection,
Offline Files, and home folders. Work Folders stores user
a folder that already contains user data, which enables you to adopt Work Folders without migrating servers and data or
immediately phasing out your existing solution. Work Folders is supported on Windows 10, Windows 8.1, Windows 8,
Windows 7, Apple iOS and Android devices. New for Windows Storage Server 2016 version of Work Folders, when a
Windows 10 client makes any changes to a file those changes are immediately synched to Work Folders and the client
notified.
• The file sync and share feature enables mobile workers to access their files from anywhere, and provides corporate data
controls including data encryption, data wipe, user lock screen password enforcement, file classification, and storage
quotas
• Use advanced data management to automatically improve use of resources, comply with data retention policies, and
enhance protection of sensitive files.
• Consolidate multiple workloads and IT services in a single platform with included support for a broad range of file access
protocols, Microsoft® Hyper-V and SQL Server application storage, iSCSI block access, and IT infrastructure services such
as print.
• DFS Namespaces: Enables you to group shared folders that are located on different servers into one or more logically
structured namespaces. Each namespace appears to users as a single shared folder with a series of subfolders. However,
the underlying structure of the namespace can consist of numerous file shares that are located on different servers and in
multiple sites.
• Hosted Branch Cache: Using client/server architecture, Windows 7/8 client computers can cache content on the local
network via the Hosted Cache running on HPE StoreEasy 1000 Storage. Other clients who need the same content
QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Management Console
Standard Features
Page 10
Secure: Protect your data always
Complete.
Highly Available: Prevent business and user disruption
Storage Server operating system.
Replication with Carbonite Availability
HPE Complete Carbonite Availability
Archiving with iTernity Compliant Archive Software
For more information on how to obtain the iCAS for archiving visit the HPE Complete iTernity iCAS product page.
Expansion with HPE MSA SAN Storage or D3X10 / D6020 /D8000 Disk Enclosures
information.
• HPE StoreEasy 1000 Storage protects data while at rest with file system encryption and BitLocker Drive Encryption, and
while it is being transferred with SMB encryption and signing.
• Use File Classification Infrastructure to dynamically identify files based on sensitivity and implement sophisticated access
controls using Active Directory Rights Management Services.
• Volume Shadow Copy Service: Creates point-in-time copies (snapshots) of files and folders at predetermined time
intervals that can then be accessed from client computers.
• Distributed File System Replication (DFS-R): Enables you to efficiently replicate folders (including those referred to by a
DFS namespace path) across multiple servers and sites. DFS Replication uses a compression algorithm known as remote
differential compression (RDC). RDC detects changes to the data in a file, and it enables DFS Replication to replicate only
the changed file blocks instead of the entire file.
• Install and run endpoint protection, such as an antivirus, on the system itself—reducing the cost and complexity of
connecting to an external endpoint protection server. Prevent against data loss with Volume Shadow Copy Service online
snapshots and support for agent-based backup software.
• Opt for simplified and cost-efficient compliant archiving with iTernity Compliant Archive Solution (iCAS), validated to meet
the United States Securities and Exchange Commission (SEC) 17a-4(f) requirements and available through HPE
• Increase uptime with such standard features as near continuous health monitoring with HPE Active Health System,
mirrored OS drives, redundant fans (not available on all models) and power, and advanced memory protection.
• Confidently deploy large file systems leveraging file system online self-healing, online verification, and precise and rapid
repair that massively reduces downtime from file corruption.
• Take advantage of Carbonite’s Double-Take Availability software for critical data protection with real-time byte-level
replication. In the event of a failure, recover the data—with a minimum of loss—from the replicated data repository.
Software installation files now included with free 14-day evaluation license.
• Get support from file storage experts with 3-Year Parts, 3-Year Labor, and 3-Year Onsite support with next business day
response. All HPE StoreEasy Storage systems also include one year of 9x5 software telephone support for the Windows
Protect your critical HPE StoreEasy data with Carbonite Availability’s real-time byte-level replication. In the event of a failure,
recover the data—with a minimum of loss—from the replicated data repository. For more information on how to obtain Carbonite
Availability for replication using HPE StoreEasy 1000, visit the
Get open, flexible, and expandable long-term archiving with iTernity Compliant Archive Solution (iCAS). Together, HPE StoreEasy
and iCAS are your key to legally-compliant data archiving.
All HPE StoreEasy models support external storage using HPE MSA SAN Storage or D3X10 / D6020 / D8000 Disk Enclosure
product families. A Fibre Channel, SAS, or iSCSI connection must be added to support MSA SAN Storage (note that highavailability clustering is not supported) while a Smart Array controller with external ports must be added to support external Disk
Enclosures. The maximum number of disk enclosures supported is 8, a limit imposed by the disk enclosures and controllers. See
the MSA SAN Storage, D3X10 Disk Enclosure, D6020 Disk Enclosure, and D8000 Disk Enclosure QuickSpecs
product page.
for more
QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Management Console
Service and Support
Page 11
Warranty
defect for a period of 90 days from delivery.
Services Included with the Product
business hours (software advisory and remedial software telephone support, and media and documentation distribution service).
Windows Storage Server 2016 Support Statement
directly.
Service and Support
software and hardware alike.
Connect your devices
wn
n. All of
Learn more about getting connected at http://www.hpe.com/services/getconnected
Discover, plan, and design
meet big data needs.
HPE StoreEasy 1460, 1560, 1660, 1660 Expanded, and 1860 Storage systems come with a standard 3-3-3 warranty (3 years
parts exchange, 3 years labor and 3 years onsite, next business day response). Software media is warranted to be free of physical
One year of Hewlett Packard Enterprise Software Support for the Windows Storage Server 2016 Operating System, standard 9x5
Standard support for the Microsoft Windows Storage Server 2016 operating system installed on HPE StoreEasy 1000 Storage
includes (but is not limited to) initial configuration, troubleshooting of operating system installation and/or recovery issues,
hardware and driver problems, and system-specific / storage-centric features (Volume / File system creation; File/Folder/Share
Permissions; Active Directory integration.; DFS-R; DFS-N; quotas; deduplication; NFS, SMB, iSCSI protocols; performance tuning;
etc.). Microsoft Clustering Services is not supported on HPE StoreEasy 1000 Storage. HPE Support Services will also not
troubleshoot a Microsoft Operating System feature that has been deprecated or has limited functionality as per design by
Microsoft. HPE Support Services will not troubleshoot third-party software or issues related to Microsoft Active Directory Services
that are external to the HPE StoreEasy system that may be hindering implementation of Active Directory integration. In those
cases, customers should resolve issues with their third-party software vendor and/or by opening a support case with Microsoft
Achieve maximum return from your IT investment
Get the expertise you need at every step of your IT journey with HPE Pointnext services and support. We help you lower your
risks and costs using proven best practices, automation and methodologies that have been tested and refined by HPE experts
through thousands of deployments globally. With Advisory Services, we focus on your business outcomes and goals, partnering
with you to design your transformation and build a roadmap tuned to your unique challenges. Our Professional and Operational
Services can be leveraged to speed up time-to-production, boost performance and accelerate your business. HPE Pointnext
specializes in flawless and on-time implementation, on-budget execution, and creative configurations that get the most out of
Unlock all of the benefits of your technology investment by connecting your products to Hewlett Packard Enterprise. Reduce do
time, increase diagnostic accuracy and have a single consolidated view of your environment. By connecting, you will receive
24x7monitoring, pre-failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care Service and HPE
Datacenter Care Service customers will also benefit from proactive activities to help prevent issues and increase optimizatio
these benefits are already available to you with your server storage and networking products, securely connected to HPE support.
Choose from a rich portfolio of services to make the most of HPE StoreEasy Storage, so you can efficiently and affordably
consolidate, manage, and extract value from unstructured data.
Hewlett Packard Enterprise Services can help you discover needs and create a plan for simplifying the environment, reducing risk,
and maximizing your storage investments
HPE Backup Recovery Impact Analysis - Focus placed on service requirements and design as the key to success for gaining
a clear understanding of the role of increasingly diverse data protection strategies.
HPE Storage Cloud Design Service - Build a scalable, low-cost enterprise storage environment with inherent cloud benefits to
QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Management Console
Service and Support
Page 12
Deploy and integrate
utilization, and establish information management standards used across backup, replication, and archiving needs.
HPE StoreEasy 1000 Storage Installation and Startup Service
https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=4AA2-6112ENW
HPE Storage Data Migration Services
HPE Service Credits
proactively respond to your dynamic IT and business needs.
Free up resources with Operational Services from HPE Pointnext Services
We can help you configure, set up, and efficiently use your HPE StoreEasy Storage, as well as help migrate data, improve capacity
Expert system installation and setup by a Hewlett Packard Enterprise technical specialist designed to reduce implementation time
and cost, with your basic questions about the service answered during the included orientation
session.
End-to-end data migration service providing seamless discovery, assessment, planning, and design, completely customizable to
your organization's storage area network or network attached storage environment and using innovative software to help you
migrate to Hewlett Packard Enterprise storage quickly and efficiently.
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Offer flexible services and technical skills to meet your IT demands as your business evolves. With a menu of services, you can
access additional resources and specialist skills to help you maintain peak performance of your IT. HPE Service Credits help you
Choose from the recommended services for customers purchasing from Hewlett Packard Enterprise or an authorized reseller are
quoted using Hewlett Packard Enterprise order configuration tools.
HPE Proactive Care Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care
helps prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice.
This service includes available response times of next business day, 4 hour response or 6 hour to repair with answers to software
questions within two hours. Hewlett Packard Enterprise is the only leading manufacturer who makes this level of coverage
available as a standard service offering for your most valuable servers.
http://www.hpe.com/services/proactivecare
HPE Proactive Care
Gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care helps prevent problems
and maintains IT stability by utilizing personalized proactive reports with recommendations and advice.
HPE Proactive Care is available in 3, 4 and 5 year terms with a choice of response levels: Next Business day (NBD), 24x7 with a 4
hour response, and 24x7 with 6 hour call to repair (CTR). This Service combines both reactive support when there is a problem
with an enhanced call experience and start to finish case management with proactive reporting and advice. This service also
includes collaborative software support for Independent Software Vendors (ISVs), (Red Hat, VMWare, Microsoft, etc.).
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HPE Proactive Care Advanced
Incorporates all the deliverables of HPE Proactive Care plus includes personalized support from a local, assigned Account Support
Manager who will share best practice advice and personalized recommendations designed to help improve availability and
performance to help increase stability and reduce unplanned downtime. Leverage your system’s ability to connect to HPE for prefailure alerts, automatic call logging and parts dispatch. For business critical incidents, Proactive Care Advanced offers critical event
management to help reduce mean time to resolution. HPE Service Credits are included to redeem for technical and operational
services. HPE Proactive Care Advanced is offered in 3, 4, and 5 year terms with a choice of response levels: Next Business day
(NBD), 24x7 with a 4 hour response, and 24x7 with 6 hour call to repair (CTR).
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QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Management Console
Service and Support
Page 13
Notes: HPE Proactive Care and HPE Proactive Care Advanced require that the customer connect their devices to HPE to help
more.
Other related services from HPE Pointnext Services
Consult your HPE Sales Representative or Authorized Channel Partner of choice for any additional questions and support options.
Parts and Materials
Enterprise due to malfunction.
make the most of these services and receive all the deliverables.
HPE Foundation Care – (choose the response level that meets your needs)
HPE Foundation Care helps when there is a problem and is available in 3, 4, and 5 year terms with a choice of response levels:
Next Business day (NBD), 24x7 with a 4 hour response, and 24x7 with 6 hour call to repair (CTR). Note that Call-To-Repair
Service connects you to HPE 24 hours a day, seven days a week for assistance on resolving issues -this includes our highest level
commitment to repair hardware within six hours after opening your case and respond to software questions within two hours. In
addition, Collaborative software support is included and provides troubleshooting assistance on industry leading software running
on your server. Simplify your support experience and make HPE your first call to help resolve hardware or software problems.
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HPE Datacenter Care
Helps customers to address the pressing needs of IT today and smoothly transform to a more agile cloud-like IT operations model.
We help run and monitor your IT by offloading the day to day routine tasks, helping customers be more predictive and proactive,
and saving time with one place to call with for all of their IT. Datacenter Care is available as both tailored statement of work and as
a packaged service for 3, 4, and 5 year terms.
Partner with an assigned account team backed by local and global experts, access HPE enhanced call experience with priority
access, use specialized support for complex, technologies, choose hardware and software support for your devices, implement
proactive monitoring to stay ahead of issues , and access HPE IT best practices and IP. HPE Datacenter Care advantage options
are available to add to your agreement to give you specialized expertise for performance, security, back up analysis, and much
Defective Media Retention
Is an option available with HPE Datacenter Care, HPE Proactive Care, Proactive Care Advanced, and HPE Foundation Care and
applies only to Disk or eligible SSD/Flash Drives replaced by HPE due to malfunction.
HPE Education Services
Keep your IT staff trained making sure they have the right skills to deliver on your business outcomes. Book on a class today and
learn how to get the most from your technology investment. http://www.hpe.com/ww/learn
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to maintain the covered
hardware product in operating condition, including parts and materials for available and engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage limitations as set forth in
the manufacturer's operating manual, product QuickSpecs, or the technical product data sheet will not be provided, repaired, or
replaced as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives replaced by Hewlett Packard
QuickSpecs
HPE StoreEasy 1000 Storage with the HPE StoreEasy
Management Console
Service and Support
Page 14
HPE Support Center
Notes:
For more information
http://ssc.hpe.com/portal/site/ssc/
The HPE Support Center is a personalized online support portal with access to information, tools and experts to support HPE
business products. Submit support cases online, chat with Hewlett Packard Enterprise experts, access support resources or
collaborate with peers.
Learn more http://www.hpe.com/support/hpesc
The HPE Support Center Mobile App* allows you to resolve issues yourself or quickly connect to an agent for live support. Now,
you can get access to personalized IT support anywhere, anytime.
HPE Support Center is available at no additional cost with a HPE warranty, HPE Support Service or HPE contractual support
agreement.
*HPE Support Center Mobile App is subject to local availability
http://www.hpe.com/services
https://www.hpe.com/us/en/services/operational.html
To learn more about HPE Storage Services, please contact your Hewlett Packard Enterprise sales representative or Hewlett
Packard Enterprise Authorized Channel Partner. HPE Pointnext operational services are sold by Hewlett Packard Enterprise and
Hewlett Packard Enterprise Authorized Service Partners:
Contact information for a representative in your area can be found at "Contact HPE"
https://www.hpe.com/us/en/contact-hpe.html
• Services for customers purchasing from Hewlett Packard Enterprise or an enterprise reseller are quoted using Hewlett
Packard Enterprise order configuration tools.
• Customers purchasing from a commercial reseller can find HPE Pointnext operational services at
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